Front Desk Supervisor – the Waldorf Astoria Dubai International Financial Centre


A Front Desk Supervisor for the Waldorf Astoria Dubai International Financial
Centre| supervises the activities manages at the hotel front desk| including
check-in/check-out| Guest requests| concierge services and promotion of in-
house activities.
What will I be doing?
As a Front Desk Supervisor for the Waldorf Astoria Dubai International
Financial Centre| you will oversee the front office activities between the
Guest| the hotel| and the various hotel departments. A Front Desk Supervisor
is responsible for supervising the activities that create the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standar

Ensure your shift team have an current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special event

Advise your shift team of any special events or VIP Guests in the hotel that da

Monitor the appearance| standards| and performance of Team Members with an emphasis on training and team wor

Maximize sales revenues through up-selling and marketing program
Manage Guest requests| inquiries| and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

What are we looking for?

A Front Desk Supervisor for the Waldorf Astoria Dubai International Financial
Centre is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Front Office experience in the hotel or leisure sector
Strong commercial/business awareness and demonstration of sales capabilities
Calm| organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory| inter-personal| and communication skills
A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Experience in similar role within a luxury environment

A relevant supervisory/management certificate/diploma or degree
OnQ experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!