Tailor – the Waldorf Astoria Dubai International Financial Centre

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JOB DESCRIPTION
 
A Tailor for the Waldorf Astoria Dubai International Financial Centre is
responsible for supporting laundry operations to deliver an excellent Guest
and Member experience while liaising with laundry suppliers and ensuring a
uniform deposit system is in place.
What will I be doing?
As a Tailor for the Waldorf Astoria Dubai International Financial Centre | you
are responsible for supporting laundry operations to deliver an excellent
Guest and Member experience. A Tailor will also be required to liaise with
laundry suppliers and ensure a uniform deposit system is in place.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Perform all job functions for the position tailo

Liaise with laundry suppliers and dry cleaners on the cleaning of uniform

The ability to service all sewing and tailoring needs for any guests for any and all types materials

Ensure par stocks are maintaine

Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly
Report maintenance and hazard issues
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Tailor for the Waldorf Astoria Dubai International Financial Centre is
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Previous experience in similar role
Excellent sewing and measurement skills

Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on your own or as part of a team
Methodical and well organised

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous laundry experience
Previous experience within the luxury hotel sector
Locally available to conduct a technical trial

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Tailor – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

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Job Number 19073164
Job Category Housekeeping & Laundry
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Mend| repair| and alter guest clothing and employee uniforms by hand
stitching| applying adhesive patches| or using a sewing machine. Distribute
clean uniforms to personnel according to company specifications.

Document guest requests for laundry/dry cleaning| minor repair| and pressing
of garments in accordance with company specifications. Record assigned and
unassigned uniforms as they are distributed| returned| or cleaned. Inspect
uniforms for damage and remove substandard uniforms from circulation and issue
replacements.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – 0

Titles of Direct Reports – N/A

CANDIDATE PROFILE

Experience:

Having an experience as a Tailor or Seamstress for at least 12 months with a great interpersonal skills and good level of physical fitness.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Sewing (hand and machine operation)
Visual Acuity
Innovative
Pro-active and reliable
Able to work alone and within a team
Able to do shift work and work under pressure at times

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Responsible for mending/ sewing staff uniforms | guest clothing
Measurement of new associate for their uniforms

To adjust the old uniforms for new staff and also the present staff who need to adjust their uniform

To repair and mend/sew bathrobes | any guest linen | cushions| runners| curtains or any other upholstery located either in public area or guest rooms

Responsible for mending/ sewing guest room items| bed covers| curtains| cushions| etc.

JW Marriott Marquis Hotel Dubai Hotel

Marriott Confidential and Proprietary Information

Tailor

Sew color thread on condemned linen/towels.

To assist as laundry attendant| when needed or someone is sick or is on vacation.
Distribute clean uniforms to personnel according to company specifications.
Report any associate and guest complaints to your supervisor or manager.
To remove all rubbish from his area to the designated area by the end of the shift; Maintaining the cleanliness of work area

Attends meetings and training sessions/courses that may be beneficial to you and your department on request from your leaders

To be aware of Health and safety regulations
Any other relevant task

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address associates’ and guests| service needs in a professional| positive| and timely manner.
Thank associates and guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every associate and guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation|

and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

JW Marriott Marquis Hotel Dubai Hotel

Marriott Confidential and Proprietary Information

Tailor

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Ability to push and pull work-related machinery over sloping and uneven surfaces.

Reach overhead and below the knees| including bending| twisting| pulling| and stooping.

Grasp| turn| and manipulate objects of varying size and weight| requiring fine motor skills and hand-eye coordination.

Move at a speed that is required to respond to work situations (e.g.| run| walk| jog).

Visually inspect tools| equipment| or machines (e.g.| to identify defects)

]

Tailor – Hilton Ras Al Khaimah Resort

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JOB DESCRIPTION
 
A Tailor is responsible for altering staff uniforms and repairing guest items
to deliver an excellent Guest and Member experience while liaising with
laundry suppliers and ensuring a uniform deposit system is in place.
What will I be doing?
As a Tailor| you are responsible for altering staff uniforms and repairing
guest items to deliver an excellent Guest and Member experience. A Seamstress
will also be required to liaise with laundry suppliers and ensure a uniform
deposit system is in place. Specifically| you will be responsible for
performing the following tasks to the highest standards:
Check uniforms for cleanliness and condition| carrying out minor repair work| if required
Alter uniforms to fit team members where required
Ensure support is provided to the laundry function when require

Complete wash cycles| folding of linen and correct storag

Repair guests items as require

Provide valet service to guest

Liaise with laundry suppliers and dry cleaners on the cleaning of uniforms
Assist new staff with uniforms| ensuring correct paperwork in place
Ensure uniform deposit system in place with Finance
Ensure outgoing uniform is controlled| including new and current team members
Carry out uniform stock takes as requested
Ensure par stocks are maintained
Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly
Maintain linen room and uniform store
Report maintenance and hazard issues
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Tailor serving Hilton brands is always working on behalf of our Guests and
working with other Team Members. To successfully fill this role| you should
maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
Excellent sewing and machine skills
Methodical and well organised

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience as a Seamstress

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!