Job Number 18002PDH
Job Category Spa
Location The Abu Dhabi EDITION| Abu Dhabi| United Arab Emirates VIEW ON
Brand Edition Hotels
Position Type Non-Management/Hourly
Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!
But to create this magical experience| we need you.
EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.
We invite you to join us today.
Provide hair care services such as cut/design| color| and styling to guests.
Shampoo| condition| and rinse guests| hair. Examine skin| hair| or nails to
evaluate condition| appearance| and appropriateness of scheduled service.
Determine and advise guests on proper skin| hair| or nail care and recommend
home care regimens. Promote and sell spa/salon services and retail products.
Escort guests to and from treatment rooms. Set up workstation and/or treatment
room with necessary products| equipment| and supplies to ensure guest comfort
and safety. Clean| maintain| and sterilize tools. Monitor and stick to time
schedule throughout the day. Handle inappropriate guest behavior by stopping
service and informing supervisor/manager. Maintain current licensure in
Report accidents| injuries| and unsafe work conditions to manager; complete
safety training and certifications. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests’ service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.
Safety and Security
Complete appropriate safety training and certifications to perform work tasks.
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Follow policies and procedures for the safe operation and storage of tools| equipment| and machines.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).
Policies and Procedures
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| PLEASED| Guest Response| LEAP) to resolve issues| delight| and build trust.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Provide assistance to individuals with disabilities| including assisting visually| hearing| or physically-impaired individuals within guidelines (e.g.| escorting them when requested| using words to explain actions| writing directions on paper| moving objects out of the way| or offering access to Braille or TDD phones).
Speak to guests and co-workers using clear| appropriate and professional language.
Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.
Working with Others
Support all co-workers and treat them with dignity and respect.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.
Provide Spa/Salon Services
Maintain current licensure in service area (e.g.| massage therapy| nail services) by taking continuing education if needed and renewing license before expiration date.
Monitor and stick to time schedule to stay on schedule throughout the day.
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
Escort guests to and from treatment rooms.
Examine guests| skin| hair| or nails to evaluate condition and appearance.
Shampoo| condition| and rinse guests| hair in preparation for hair care services.
Provide hair care services such as cut/design| color| and styling to guests.
Offer guests amenities such as water| juice| or heated neck pillows.
Determine which products or services will improve a guest|s appearance or meet his/her needs.
Arrange workstation| treatment room| and/or drapes to ensure guest comfort and safety.
Advise guests on proper skin| hair| or nail care and recommend home care regimens.
Check with guest to ensure continued comfort throughout service (e.g.| comfortable temperature| amount of pressure).
Promote and sell spa/salon services.
Demonstrate| promote| and sell spa/salon retail products.
Handle inappropriate guest behavior by stopping service and informing supervisor/manager.
Determine if condition of guest|s skin| hair| or nails prevents being able to complete a service and suggest an alternate service if necessary.
Maintain Spa/Salon Environment
Clean| maintain| and sterilize tools (e.g. Combs| brushes) and equipment (e.g.| curling irons| hair straigteners).
Maintain cleanliness of workstation and/or treatment room throughout shift.
Dispose of trash and dirty linens in the proper area.
Secure supplies and equipment at the end of each shift.
Set up workstation and/or treatment room with necessary products| equipment| and supplies.
Spa/Salon Training and Supervision
Inspect work areas and tools/equipment to ensure conformance to company standards of cleanliness and maintenance.
Customer Service Orientation
English Language Proficiency
Spa/Salon Tools and Equipment
Hair Care Tools
Hair Care Services
Hair Product Chemistry
Hair/Scalp Disorders & Diseases
Technical| Trade| or Vocational School Degree
Related Work Experience
At least 1 year of related work experience
No supervisory experience is required