B&F Supervisor – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 19080862
Job Category Food and Beverage & Culinary
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Welcome Desk Talent Coach (Supervisor) – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 19076031
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Housekeeping Supervisor – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19080677
Job Category Housekeeping & Laundry
Location Sheraton Grand Hotel| Dubai| 3 Sheikh Zayed Road| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. Our
expansive conference center boasts meeting rooms with natural illumination and
state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers
a Sheraton Club Lounge that has extensive services and exciting 31st-floor
views.

_ESSENTIAL FUNCTIONS_

– Daily supervision of room Attendants or public areas attendants to ensure
the delivery of our standards.

– Focus on communicating to team and attending training and coaching.

– Gain perfect knowledge of the operations of the hotel. What| Where and When
it is going on.

– Prepare task assignments for the morning of room Attendant and public
areas. Prepare turn down reports.

– Communication skills as will need to communicate with key departments for
the operation| and with guest and different members of the Housekeeping
department.

– Follow up special request from guest.

– Control and supervise every day the area allocated in which the supervisor
will have direct control.

– Ready to rotate in different areas and shifts of the housekeeping
department.

– Able to work in high cleaning of the rooms and public areas.

– Conduct every day buzz meeting with Housekeeping Attendants.

– Follow up Lost Property| laundry guest| special guest request| flower
orders and so one.

– Hands on person that leads by example.

_QUALIFICATION STANDARDS_

– Previous minor supervisory experiences within the Housekeeping Department
of a hotel.

– Good command of written and spoken English communication skills| along with
strong interpersonal and problem solving abilities.

– Computer literacy and previous experiences with Opera are an advantage.

– Totally embrace the philosophy of guest and customer service and own the
guests.

– Possess a warm and friendly demeanor.

– Strive to achieve satisfaction and delight of internal and external
customers.

– Are detail oriented and hands on.

– Have the potential to develop into a leader| motivate and develop self and
other associates.

– Demonstrate self-confidence| energy and enthusiasm.

_PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE_

– Ability to lift and move heavy objects.

– Ability to climb stairs and run high cleaning tasks.

– Ability to walk for long periods of time.

– Ability to work outdoor in all temperatures and weather conditions.

– Ability to tolerate any personal protective equipment.

_

F&B Supervisor – Le Royal Meridien Abu Dhabi – Al Zahiyah

APPLY HERE

Job Number 19076003
Job Category Food and Beverage & Culinary
Location Le Royal Meridien Abu Dhabi| Al Zahiyah| Abu Dhabi| United Arab
Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

HR Coordinator – Le Royal Meridien Abu Dhabi – Al Zahiyah

APPLY HERE

Job Number 19076000
Job Category Human Resources
Location Le Royal Meridien Abu Dhabi| Al Zahiyah| Abu Dhabi| United Arab
Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Create and maintain filing systems. Create and type office correspondence
using a computer. Distribute and route mail. Order and track Human Resources
office supplies and forms. Answer phone calls and record messages. Create new
employee personnel file. Assist walk-in candidates with application
procedures. Maintain space designated for completing applications and ensure
it is clean| well maintained| and accessible to individuals with disabilities.
Respond to questions| requests| and concerns from employees and management
regarding company and Human Resources programs| policies and guidelines.
Inform Human Resources management of issues related to employee relations
within the division or property. Maintain confidentiality and security of
employee and property records| files| and information. Ensure accurate
maintenance of all employee records and files (e.g.| interview documents|
I-9|s).

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Report accidents| injuries| and unsafe
work conditions to manager. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards. Enter and locate work-related information
using computers and/or point of sale systems. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Club Lounge Supervisor – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19001HKM
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre|
International Financial District| Dubai| United Arab Emirates| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Human Resources Coordinator – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19001IQ6
Job Category Human Resources
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
THE CANDIDATE MUST HAVE WORKED IN LUXURY HOSPITALITY AND IN EUROPE
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

THE CANDIDATE MUST HAVE WORKED IN LUXURY HOSPITALITY AND IN EUROPE

Assist and support management and the leadership team with handling and
resolving Human Resources issues. Assist employees with internal and external
transfer requests and procedures. Monitor and assist managers/supervisors with
hiring processes and issues. Coordinate and conduct applicant drug screens|
reference checks| background checks| motor vehicle checks| and social security
number verification. Maintain applicant flow| drug screen| orientation and
transfer request logs. Create and maintain new hire and personnel files and
enter them into Human Resources Information Systems. Assist with orientation
of new employees. Monitor all hiring and recruitment processes for compliance
with all local| state| and federal laws and company policies and standards.
Ensure accurate maintenance of all employee records and files (e.g.| interview
documents| I-9|s). Support processing and maintenance of payroll records in
accordance with policies and procedures| as necessary. Inform Human Resources
management of issues related to employee relations within the division or
property. Create and maintain filing systems. Generate Human Resources data
reports as necessary Answer phone calls and record messages. Create and type
office correspondence using computer. Serve as Human Resources subject matter
expert and participate on project teams. Train new hires on Human Resources
processes| programs| policies| information systems| etc. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information. Speak with
others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Cluster Reservations Supervisor – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 19000SRR
Job Category Reservations
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

RC Rak| Al Wadi Desert-Housekeeping Coordinator – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 19078369
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Run sold room reports| verify room status| determine discrepant rooms|
prioritize room cleaning| and update status of departing guest rooms. Assist
Housekeeping management in managing daily activities. Act as a liaison to
coordinate the efforts of Housekeeping| Engineering| Front Office| and
Laundry. Document and resolve issues with discrepant rooms with the Front
Desk. Prepare and distribute assignment sheets/workboards to Housekeeping
staff. Record| monitor| and update list of |Do Not Disturb| rooms. Ensure that
vacant dirty rooms are cleaned by the necessary time and assign rush rooms and
rooms previously on the |Do Not Disturb| list. Complete required Housekeeping
paperwork.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; thank guests with
genuine appreciation. Ensure adherence to quality expectations and standards.
Develop and maintain positive working relationships with others; support team
to reach common goals; listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language;
prepare and review written documents accurately and completely. Enter and
locate work-related information using computers. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Bar Supervisor – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 19077444
Job Category Food and Beverage & Culinary
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Inspect grooming and attire of staff| and rectify any deficiencies.
Communicate with guests| other employees| and/or departments to ensure guest
needs are met. Ensure staff is working together as a team. Monitor dining
rooms for seating availability| service| safety| and well being of guests.
Complete work orders for maintenance repairs. Complete scheduled inventories
of supplies| food| and liquor. Check stock and requisition necessary supplies.
Obtain assigned bank and ensure accuracy of contracted monies| obtaining
change required for expected business level| and keeping bank secure at all
times. Communicate last call at designated closing time. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees. Develop and maintain positive working
relationships with others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

F&B Supervisor – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 19000SRL
Job Category Food and Beverage & Culinary
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Finance Supervisor – Aloft Me’aisam – Dubai

APPLY HERE

Job Number 19076556
Job Category Finance and Accounting
Location Aloft Me|aisam| Dubai| Dubai Production City| Dubai| United Arab
Emirates| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Check figures| postings| and documents for accuracy. Organize| secure| and
maintain all files| records| cash and cash equivalents in accordance with
policies and procedures. Record| store| access| and/or analyze computerized
financial information. Classify| code| and summarize numerical and financial
data to compile and keep financial records| using journals| ledgers| and/or
computers. Prepare| maintain| audit| and distribute statistical| financial|
accounting| auditing| or payroll reports and tables. Complete period-end
closing procedures and reports as specified. Prepare| review| reconcile| and
issue bills| invoices| and account statements according to company procedures.
Follow-up and resolve past due accounts and vendor invoices until payment in
full is received or resolved. Coordinate tasks and work with other
departments; serve as a departmental role model or mentor; assign and ensure
work tasks are completed on time and that they meet appropriate quality
standards. Report work related accidents| or other injuries immediately upon
occurrence to manager/supervisor.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Group Sales Coordinator – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19073321
Job Category Sales and Marketing
Location The Ritz-Carlton| Dubai International Financial Centre|
International Financial District| Dubai| United Arab Emirates| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Supervisor – Guest Service (UAE National) – Four Points by Sheraton Sharjah – King Faisal Road

APPLY HERE

Job Number 19073239
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sharjah| King Faisal Road| Sharjah|
United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Perform other reasonable job duties as requested by Manager.

_

Supervisor-Night Audit – Le Meridien Dubai Hotel & Conference Centre – Airport Road

APPLY HERE

Job Number 190019TI
Job Category Finance and Accounting
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Check figures| postings| and documents for accuracy. Record| store| access|
and/or analyze computerized financial information. Control and secure cash and
cash equivalents for property according to cash handling policy and
procedures. Organize| secure| and maintain all files and records in accordance
with document retention and confidentiality policies and procedures. Prepare|
maintain| and distribute statistical| financial| accounting| auditing| or
payroll reports and tables. Audit statistical| financial| accounting|
auditing| or payroll reports and tables. Audit and reconcile all revenue
postings. Post cash entries into accounting system. Assist management in
training| evaluating| and motivating and coaching employees; serve as a role
model and first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Report incidents and unsafe conditions to manager; maintain
awareness of undesirable persons on property premises.

Follow all company policies and procedures; maintain confidentiality of
proprietary information; protect the privacy and security of guests and
coworkers. Welcome and thank guests with genuine appreciation; anticipate and
address guests| needs; assist individuals with disabilities. Speak with others
using clear and professional language; prepare and review written documents;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Ensure adherence to quality expectations
and standards; identify| recommend| develop| and implement new ways to
increase organizational efficiency| quality| and/or safety. Stand| sit| or
walk for an extended period of time; read and visually verify information in a
variety of formats (e.g.| small print). Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Outlet Captain – All Day Dining (Kuzbara) – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19073697
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Communicate service needs to chefs and stewards throughout functions. Total
charges for group functions| and prepare and present checks to group contacts
for payment. Ensure banquet rooms| restaurants| and coffee breaks are ready
for service. Ensure proper centerpieces are displayed on every table.Inspect
the cleanliness and presentation of all china| glass| and silver prior to use.
Check in with guests to ensure satisfaction. Set tables according to type of
event and service standards. Communicate additional meal requirements|
allergies| dietary needs| and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Listen and respond
appropriately to the concerns of other employees. Speak with others using
clear and professional language. Perform other reasonable job duties as
requested by Supervisors.

_

Team Leader- Specialty Restaurant – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19073339
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Dubai International Financial Centre|
International Financial District| Dubai| United Arab Emirates| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Complete opening and closing duties as necessary|
including setting up necessary supplies and tools| cleaning all equipment and
areas| locking doors| etc. Maintain cleanliness of work areas throughout the
day| practicing clean-as-you-go procedures. Monitor dining rooms for seating
availability| service| safety| and well being of guests. Complete work orders
for maintenance repairs and submit to appropriate department or contact
directly for urgent repairs. Report any employee| guest| and/or vendor
incidents and accidents to management and Loss Prevention at the time of the
incident and/or accident. Communicate information to manager/supervisor by
documenting pertinent information in appropriate department. Assist management
in hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Credit Supervisor – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19074574
Job Category Finance and Accounting
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Check figures| postings| and documents for accuracy. Organize| secure| and
maintain all files| records| cash and cash equivalents in accordance with
policies and procedures. Record| store| access| and/or analyze computerized
financial information. Classify| code| and summarize numerical and financial
data to compile and keep financial records| using journals| ledgers| and/or
computers. Prepare| maintain| audit| and distribute statistical| financial|
accounting| auditing| or payroll reports and tables. Complete period-end
closing procedures and reports as specified. Prepare| review| reconcile| and
issue bills| invoices| and account statements according to company procedures.
Follow-up and resolve past due accounts and vendor invoices until payment in
full is received or resolved. Coordinate tasks and work with other
departments; serve as a departmental role model or mentor; assign and ensure
work tasks are completed on time and that they meet appropriate quality
standards. Report work related accidents| or other injuries immediately upon
occurrence to manager/supervisor.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Cluster Reservations Supervisor – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Supervisor oversees the Reservations Team and how it
performs routine procedures in order to maximise revenue and Guest
satisfaction.
What will I be doing?
As Cluster Reservations Supervisor| you oversees the Reservations Team and how
it performs routine procedures in order to maximise revenue and Guest
satisfaction. The Reservations Supervisor will work with the Reservations Team
to develop future and repeat business opportunities. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department
Manage telephone| fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rate

Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenu

Produce quotations and written confirmation to all client

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Ensure Team Members are developed effectively| maintain a thorough understanding of hotel facilities and processes| and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance| standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting| managing| training and developing of the Reservation team

What are we looking for?

A Cluster Reservations Supervisor serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Learning & Development Coordinator – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Learning & Development Coordinator is responsible identifying and providing
training to internal customers to deliver an excellent staff experience while
working with and ensuring that all departments are achieving their training
objectives.
What will I be doing?
As a Learning & Development Coordinator| you are responsible for identifying
and providing training to internal customers to deliver an excellent staff
experience. A Training Officer will also be required to assist departments in
achieving training objectives. Specifically| you will be responsible for
performing the following tasks to the highest standards:
Provide quality training to internal customers
Assist in coordinating and administering Vocational Qualificatio

Adhere to in-house training pla

Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department| HR Manager| and Training Manage

Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basi

Prepare| organise| administer and conduct in-house training courses ie. Recruitment and Selection| Discipline and Grievance
Ensure new employees have received departmental and legal training
Hold monthly Departmental meetings with trainers to ensure training needs are being covered

What are we looking for?

A Learning & Development Coordinator serving Hilton brands is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Previous experience in HR/training
Positive attitude
Good communication and people skills
Committed to delivering a high level of customer service| both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

CIPD qualified
Knowledge of hospitality

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

F&B Sales Coordinator – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Food and Beverage Sales Coordinator is responsible forcommercially driving
the F&B Outlets through an effective strategy toincrease covers for both
internal and external individual clientele as well associal and corporate
groups. The primary functionsof this position will include but are not
exclusive to the following:
What will I be doing?
As Food & Beverage Sales Coordinator| you analyses local market trends and
competitor activity to generate new future business for the Food & Beverage.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Managingthe Loyalty Member Database| activity and revenues generated
Strategicallyplanning for increase of Loyalty Member Database with specific percentagegrowth & targets

Emailing of promotions and events to the Database

Externalsales calls to corporate clients in driving groups outlets busines

Developingand nurturing relationship with local resident community & loyalty members
Ensuring strong presence on all relevant communication channels and onlinebooking engines
Involvement in and leveraging upon online restaurant bookingplatform to increase footfall.
Develop and implement creative local marketing channels| including social media channels
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive Food & Beverage sales programs
Answer customer queries in a prompt and professional manner

What are we looking for?

A Food & Beverage Sales Coordinator serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Housekeeping Supervisor – Hilton Al Hamra Beach & Golf Resort – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
Housekeeping Floor Supervisor
What will I be doing?
As a Housekeeping Floor Supervisor| you will support the Housekeeping
Department by ensuring the upkeep and cleanliness of the entire hotel.
Specifically| a Housekeeping Floor Supervisor will perform the following tasks
to the highest standards:
Allocate work duties to Team Members
Perform routine inspections of all check out rooms and spot checks of all occupied rooms
Report and follow up on any maintenance defects or other issues
Inspect| routinely| service areas| store rooms and corridors
Schedule and supervise deep cleaning and any other projects
Manage and train Room Attendants and other Team Members to ensure their performance is to the standards require

Manage| efficiently| stock control and the maintenance of equipmen

Provide excellent Guest service| including VIP and other special requirement

Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Floor Supervisors serving Hilton Brand hotels are always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Previous experience in a Housekeeping supervisory role
A successful track record of managing a team
Strong organizational and analytic skills
An attention to details
Strong communication skills
A passion for delivering exceptional levels of guest service
Proficiency| preferred| with computers and computer programs| including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Mechanical Supervisor – DoubleTree by Hilton Jumeirah – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Mechanical Supervisor is responsible for designing| building| installing|
and servicing machinery| components| and tools to deliver an excellent Guest
and Member experience.
What will I be doing?
As a Mechanical Supervisor| you are responsible for designing| building|
installing| and servicing machinery| components| and tools to deliver an
excellent Guest and Member experience. A Mechanical Supervisor will also be
required to develop and test machinery and ensure that inspections meet
company standards. Specifically| you will be responsible for performing the
following tasks to the highest standards:
Develop| test| and troubleshoot machinery and equipment by applying knowledge of mechanical engineering technology
Devise| fabricate and assemble new or modified mechanical components or assemblies for product

Set up and conduct tests of complete units and component

Record test procedures and results| numerical and graphical data| and any recommendation

Design| build| install and service mechanical machinery| components and tool

Ensure quality inspections are carried out in line with company standards
Ensure good relationships are built with internal and external customers
Perform special projects and other responsibilities as assigned

What are we looking for?

A Mechanical Supervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Accredited mechanical engineering qualification
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Previous experience in a similar role

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Flexibility to respond to a range of different work situations
Ability to work on their own

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Human Resources Coordinator – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19001ADH
Job Category Human Resources
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

JOB SUMMARY
• To assist the Human Resources Manager and the DHR in maintaining positive
internal and external relationships with both Associates and Managers.
• Provide a consistent high standard of administration and non administration
support to the Human Resources Department to support achievement of the
business goals and strategies.

Business Results
Balanced Scorecard Results: Implements strategies and executes activities to
drive and continuously improve financial results| guest satisfaction| human
capital index and market share.

Essential Functions
Recruitment
• Coordinates and compiles relevant recruitment information.
• Maintains the recruitment database| including applicant response and any
data input.
• Ensures that all recruits have full reference checks and that these are
following up if necessary.

Total Compensation
• Assists with any Compensation and Benefits data compilation

Training and Development
• Coordinates the administration of all training nominations| training
completion and attendance| ensuring databases are fully up to date.
• Provides support with Associate Orientation| ‘In the beginning’ training

Associate Relations
• Assists with regular communication of all Associate Benefits on properties.
• Assists with the administration of any employment relations issue (for
example Employment Tribunal preparation).
• Provides a sounding board for associates who may need to discuss personal
issues| and maintains confidentiality at all times.
• Assists with the organization of any associate events.
• Ensures that all leavers complete an exit interview and that details are
complied to assist the hotel retention strategy.

Human Resources – department focus
• Assists with any process administration and the collation of data for
relevant reports.
• Assists| where necessary| with PeopleSoft data maintenance and tracking.
• Provides full administration support for candidate management system
(I-GRasp) internet recruitment
• Support with the administration of any payroll of HR information though
Oracle (or relevant system)
• Needs to be extremely efficient and professionally skilled in:
• Preparing documents using Word| Excel and PowerPoint applications.
• Filing and forward tracing a variety of documents| appointments etc..
• Updating and distributing relevant information databases as required
• Processing incoming mail.
• Maintaining office supplies for the HR department.
• Taking meeting minutes as requested.
• Attending investigatory meetings and provides an administration support to
HODs by taking minutes.
• Budget control: raises purchase orders| log budget transactions| process
department invoices| report monthly.
• Updating data on the celebratory dates/Key Management Data/Contact list etc.
• Maintaining| collating and distributing all relevant activity reports.
• Responding to various requests for help and information.
• Communicating with property associates to provide information and resolving
challenges on behalf of those she/he reports to.
• Coordinating and handling all related memberships and incentive enrolments
and ensuring they are current.

Other
• Performs other related tasks as assigned by management.
• Ensure that all associate notice boards are up to date and accurate and that
all necessary information is displayed.
• Complies with Marriott International and policies and procedures and local
Hotel SOPs
• Visa applications| OHC| Government relations related- keep tracking and
action plan.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE
Candidate Profile Experience
• Previous administrative/secretarial experience essential
Skills and Knowledge
• Strong communication skills (verbal| listening| writing)
• MS Office proficient (Outlook| Word| Excel| PowerPoint)
• Excellent typing speed and accuracy of spelling and grammar| layout and
content formation essential.
• Highly organized and efficient approach required
• Ability to manage varying needs and prioritizing to ensure best business
results
Education or Certification
• High School completion or equivalent required; preferably around
administration and secretarial qualifications
• Chartered Institute of Personnel and Development student (or similar)
certification preferred or a willingness to study

]

Accounting Supervisor – Le Royal Meridien Abu Dhabi – Al Zahiyah

APPLY HERE

Job Number 1900189T
Job Category Finance and Accounting
Location Le Royal Meridien Abu Dhabi| Al Zahiyah| Abu Dhabi| United Arab
Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Check figures| postings| and documents for accuracy. Organize| secure| and
maintain all files| records| cash and cash equivalents in accordance with
policies and procedures. Record| store| access| and/or analyze computerized
financial information. Classify| code| and summarize numerical and financial
data to compile and keep financial records| using journals| ledgers| and/or
computers. Prepare| maintain| audit| and distribute statistical| financial|
accounting| auditing| or payroll reports and tables. Complete period-end
closing procedures and reports as specified. Prepare| review| reconcile| and
issue bills| invoices| and account statements according to company procedures.
Follow-up and resolve past due accounts and vendor invoices until payment in
full is received or resolved. Coordinate tasks and work with other
departments; serve as a departmental role model or mentor; assign and ensure
work tasks are completed on time and that they meet appropriate quality
standards. Report work related accidents| or other injuries immediately upon
occurrence to manager/supervisor.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Group Coordinator ( Revenue Management) – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 19001AQN
Job Category Reservations
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs| determine appropriate
room type| and verify availability of room type and rate. Explain guarantee|
special rate| and cancellation policies to callers. Accommodate and document
special requests. Answer questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Communicate
information regarding designated VIP reservations. Input and access data in
reservation system. Respond to any challenges found for accommodating rooming
requests by communicating with appropriate individual or department. Oversee
accuracy of room blocks and reservations. Input group rooming lists using
reservation systems| revise room blocks to maintain the required number of
available rooms| and keep organized files of all groups. Set-up proper billing
accounts according to Accounting policies.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Engineering Team Leader – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19001B5R
Job Category Engineering and Facilities
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Install| maintain| perform preventative maintenance on| and recommend
replacement of tools| appliances| and equipment. Calibrate all controls|
gauges| meters| etc. Identify| locate| and operate all shut-off valves. Order|
mark| and stock parts and supplies as needed. Maintain inventory and purchase
orders log. Inspect tools| equipment| or machines. Enter and locate work-
related information using computers. Operate power lift. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model.

Follow all company and safety and security policies and procedures; report
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications; and properly store flammable materials. Ensure
uniform and personal appearance are clean and professional. Anticipate and
address guests| service needs. Speak with others using clear and professional
language| and prepare and review written documents accurately and completely.
Develop and maintain positive working relationships with others| and listen
and respond appropriately to the concerns of other employees. Ensure adherence
to quality expectations and standards| and identify| recommend| develop| and
implement new ways to increase organizational efficiency| productivity|
quality| safety| and/or cost-savings. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 25 pounds without assistance. Move up
and down stairs| service ramps| sloping| uneven| or slippery surfaces| and/or
ladders. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Grasp| turn| and manipulate objects of varying size and
weight. Stand| sit| or walk for an extended period of time. Perform other
reasonable job duties as requested by Supervisors.

_

Housing Supervisor – Sheraton Sharjah Beach Resort & Spa – Al Rifaa Area

APPLY HERE

Job Number 190017L9
Job Category Human Resources
Location Sheraton Sharjah Beach Resort & Spa| Al Rifaa Area| Sharjah|
United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Ensuring that all aspects of the accommodation are met

Ensure that accommodation is clean| well maintained and attractively presented

Inspect areas and ensure that all aspects of the accommodation are met and maintain hygiene and health and safety regulations

Arrange repairs

Ensuring a speedy resolution to any problems that may arise on shift

Liaise with housekeeping regarding accommodation requirements.

Supervise day-to-day running

Supervise the work of cleaning staff

Monitor the accommodation staff

Provide accommodation residents with guidance in handling difficult or complex problems| and in resolving escalated complaints or disputes

Budget and control finances

Prepare accommodation reports for the HR and Housing Manager

Min of three years’ experience in job related positions. Prior hotel and/or job related experience is preferred.

_

AYS Supervisor – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 1900175J
Job Category Rooms and Guest Services Operations
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

__

_Job Summary_

_

Answer| record| and process all guest calls| requests| questions| or concerns.
Contact appropriate individual or department to resolve guest call| request|
or problem. Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing. Operate
telephone switchboard station. Monitor busy or unanswered lines| check back
with callers on hold to update status| take messages. Activate and deactivate
guest room message lights Transfer guests with internet access issues to
internet service provider|s customer support line. Assist callers with credit
card| calling card| long distance| collect| overseas| and person to person
calls. Log guest requests| incidents| adjustments and comment cards into
computer to allow for proper tracking and documentation. Supply guests with
directions and property information. Assist management in training|
scheduling| evaluating| motivating and coaching employees; serve as a
department role model.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare/review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information using
computers/ POS systems. Stand| sit| or walk for an extended period of time.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

_

Housekeeping Supervisor- Residences – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 190017TY
Job Category Housekeeping & Laundry
Location The Ritz-Carlton| Dubai International Financial Centre|
International Financial District| Dubai| United Arab Emirates| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Inspect guest rooms| public areas| pool| etc. after being cleaned by
Housekeeper to ensure quality standards. Run sold room reports| verify room
status| determine discrepant rooms| prioritize room cleaning| and update
status of departing guest rooms. Assist Housekeeping management in managing
daily activities. Act as a liaison to coordinate the efforts of Housekeeping|
Engineering| Front Office| and Laundry. Document and resolve issues with
discrepant rooms with the Front Desk. Prepare| distribute| and communicate
changes in assignment sheets/workboards. Communicate issues to next shift.
Complete required paperwork. Assist management in hiring| training|
scheduling| evaluating| counseling| disciplining| and motivating and coaching
employees.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move at a speed that is required to respond to
work situations (e. g.| run| walk| jog). Read and visually verify information
in a variety of formats (e. g.| small print). Visually inspect tools|
equipment| or machines (e. g.| to identify defects). Enter and locate work-
related information using computers and/or point of sale systems. Grasp| turn|
and manipulate objects of varying size and weight| requiring fine motor skills
and hand-eye coordination. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move through narrow| confined| or
elevated spaces. Move over sloping| uneven| or slippery surfaces and steps.
Move up and down stairs and/or service ramps. Continual use of manual
dexterity and gross motor skills with frequent use of bi-manual dexterity and
fine motor skills. Move| lift| carry| and place objects weighing less than or
equal to 55 pounds without assistance and in excess of 55 pounds with
assistance. Ability to push and pull a loaded housekeeping cart and other
work-related machinery over sloping and uneven surfaces. Stand| sit| kneel| or
walk for an extended period or high frequency across an entire work shift.
Listen and respond appropriately to the concerns of other employees. Speak
with others using clear and professional language. Perform other reasonable
job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Residence Relations Supervisor – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 190017QO
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf| Dubai| Al Jaddaf Area|Oud Metha Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Finance Supervisor-Accounts Payable – RC RAK ALWadi – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 190018DS
Job Category Finance and Accounting
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Check figures| postings| and documents for correct entry| mathematical
accuracy| and proper codes. Organize| secure| and maintain all files| records|
cash and cash equivalents in accordance with policies and procedures. Record|
store| access| and/or analyze computerized financial information. Classify|
code| and summarize numerical and financial data to compile and keep financial
records| using journals| ledgers| and/or computers. Complete period-end
closing procedures and reports as specified. Audit cashier banks periodically
according to SOPs. Maintain| distribute| and record petty cash| cashier banks|
and contracts. Document| maintain| communicate| and act upon all Cash
Variances according to SOPs. Act as liaison between property and armored car
service or primary banking institution. Participate in internal| external| and
regulatory audit processes and ensure compliance with SOPs.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette; ensure that coworkers understand their
tasks. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Guest Service Supervisor F&B – Hampton by Hilton Barsha – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Guest Service Supervisor F&B is responsible for supervising operations of
Food and Beverage outlets to deliver an excellent Guest experience while
working with the team to ensure departmental targets are met.
What will I be doing?
As a Guest Service Supervisor F&B| you are responsible for supervising
operations of Food and Beverage outlets to deliver an excellent Guest
experience. A Guest Service Supervisor F&B will also be required to
communicate and delegate tasks to the team to ensure departmental targets are
achieved. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Supervise Food and Beverage Outlet operations
Communicate and delegate tasks to the tea

Ensure compliance of brand standard

Manage guest queries in a timely and efficient manne

Represent needs of the tea

Assist Guest Services Manager with achieving financial targets
Assist Guest Services Manager with training and development of team members
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security| fire regulations and all health and safety legislation
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Guest Service Supervisor F&B serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Previous Food and Beverage experience
Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in hotel industry
Previous experience in supervising and/or delegation
Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Service Supervisor Front Office – Hampton by Hilton Barsha – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Guest Service Supervisor Front Office supervises the Front Office Team to
ensure that our Guests receive an exceptional experience from check-in through
check-out.
What will I be doing?
As a Guest Service Supervisor Front Office| you are part of the Front Office
Team which is the main connection between Guests| the Hotel and the various
hotel departments. You are responsible for performing the following tasks to
the highest standards:
Assign and instruct Guest Service Agents in details of work
Manage front desk operations by completing a checklist of important daily tasks| determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents & Reservation Agents and other departments with any questions or requests
Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
Prepare and conduct daily pre-shift meetings| communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standard

Perform other duties assigned by the Guest Services Manager

Respond promptly to guest requests for a supervisor of manage

Ensure that a detailed hand over is carried out between shifts including the volume of business| special guests| tasks to be clarified/completed and any special events that are taking place
Ensure a high level of product knowledge of the hotel and the local area| and know what is happening in the hotel
Ensure our customers receive a fast| efficient and friendly check in and check out
Ensure all customers| queries or requests are handled in a polite| efficient manner and a high level of customer service is consistently maintained
Preparation and co-ordination of group arrivals/departures. – Ensure a good performance oriented working environment within the department and motivate the staff
Participate regularly in training courses and put the skills learned there into practice
Receives payment by cash| credit cards| cheques| etc. and is able to post these in the computer correctly
Have detailed knowledge of the fire| safety and evacuation procedures of the hotel
Have knowledge of all the equipment and installations and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Ability to effectively deal with internal and external customers| some of whom will require high levels of patience| tact and diplomacy to defuse anger| collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Spa Supervisor – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Spa Supervisor for the Waldorf Astoria Dubai International Financial Centre
is responsible for managing the spa team and carrying out treatments to
deliver an excellent Guest and Member experience while achieving sales revenue
targets.
What will I be doing?
As a Spa Supervisor for the Waldorf Astoria Dubai International Financial
Centre| you are responsible for managing the spa team and carrying out
treatments to deliver an excellent Guest and Member experience. A Spa
Supervisor will also be required to achieve sales targets and manage customer
feedback. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Manage and carry out procedures| have current knowledge of treatments| and ensure all treatments comply with current legislation and company standard

Ensure client experience is proficient including bookings| payments| and consultation card

Interact and communicate effectively with clients| members| team members| guests| and management tea

Ensure team works to meeting department sales targets and ensure that sales are recorded accuratel

Ensure health| safety and COSHH regulations are complied with and club rules are observed by members| clients and guests
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Comply with hotel security| fire| and health and safety regulations

What are we looking for?

A Spa Supervisor for the Waldorf Astoria Dubai International Financial Centre
is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Experience working in the spa industry
Relevant qualifications for the role
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Passion for customer service
Relevant qualifications

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Housekeeping Floor Supervisor – Conrad Dubai

APPLY HERE

JOB DESCRIPTION
 
A Housekeeping Floor Supervisor is responsible for training and supervision of
room public areas and room attendants to ensure allthe room and public areas
cleaned and comply with hotel standard and visuallyinspect the rooms.
What will I be doing?
As a Housekeeping Floor Supervisor| you will support the Housekeeping
Department by ensuring the upkeep and cleanliness of the entire hotel.
Specifically| a Housekeeping Floor Supervisor will perform the following tasks
to the highest standards:
Allocate work duties to Team Members
Perform routine inspections of all check out rooms and spot checks of all occupied rooms
Report and follow up on any maintenance defects or other issues
Inspect| routinely| service areas| store rooms and corridor

Schedule and supervise deep cleaning and any other project

Manage and train Room Attendants and other Team Members to ensure their performance is to the standards require

Manage| efficiently| stock control and the maintenance of equipmen

Provide excellent Guest service| including VIP and other special requirements
Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Floor Supervisors serving Hilton Brand hotels are always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Previous experience in a Housekeeping supervisory role
A successful track record of managing a team
Strong organizational and analytic skills
An attention to details
Strong communication skills
A passion for delivering exceptional levels of guest service
Proficiency| preferred| with computers and computer programs| including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Al Shorfa Lounge (Arabic Speaker) – Beach Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3903061
JOB DESCRIPTION[
As a Specialty Outlet Manager- you are responsible for effectively managing
all aspects of the outlet and Bar concept- in order to ensure optimum results
are achieved across all facets of the operation- in line with Departmental
targets- policies and procedures.
General Duties and Responsibilities:
Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfaction
Identify training needs and propose training plans in order to maintain standard of service
Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues
Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquirie

Be involved in outlet promotional activitie

Create new promotions in order to attract Guests and meet revenue targe

Prepare duty rota according to the forecast in order to ensure adequate manpower for operational need

Evaluate performance of team and initiate promotions or internal transfers
Resolve Guests` complaints directly or consult with Outlet Manager to maintain Guest satisfaction
Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

Environment- Health & Safety Responsibilities:

To maintain compliance with all policies and procedures of EHSMS.
Identify risks/aspects- implement corrective action and arrange monitoring where required.
Ensure relevant EHS information is provided and appropriate training is maintained.
Maintain appropriate records as required for EHSMS.
Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague`s participation.
Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

As a Specialty Outlet Manager- you are responsible for effectively managing
all aspects of the outlet and Bar concept- in order to ensure optimum results
are achieved across all facets of the operation- in line with Departmental
targets- policies and procedures.

General Duties and Responsibilities:

Environment- Health & Safety Responsibilities:

Education- Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years
experiences in a similar role with preferable previous experiences in the
Middle East. You should be a computer literate with effective communication
skills and an excellent command of written and spoken English.

Colleague Outlet Supervisor – Media Rotana – Dubai

APPLY HERE


JOB REF: 3902783
JOB DESCRIPTION[
We`re currently seeking for passionate and dynamic guest focused Food and
Beverage professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
employees.
As a Colleague Outlet Supervisor you are responsible to supervise and
coordinate all aspects with regard to the smooth functioning and operation of
the Colleague Dining Outlet- monitoring the menu and food quality- liaising
with the catering provider- submitting feedback and suggesting for
improvement. Your role is to ensure that cleaning and hygiene standards ar

adhered to and will include key responsibilities such as:

. Organize- plan and control the day-to-day operations of the Colleague Dinin

Outlet
. Maintain HACCP cleanliness and hygiene standards
. Check-up of food quality- presentation and set-up of buffet and salad bar on
every meals
. Note colleagues food complaints and suggestions to be attended to and
resolve to report to the Human Resources and Food & Beverage Department
. Assist in the planning of menus and organize the duty roaster
. Suggest measures to minimize operational cost while carrying out monthly
inventories of stores- equipments- etc
. Maintain and prepare food store requisition for Colleague Dining Outlet
. Be responsible for timely meal service as per timings outlined for Colleague
Dining Outlet

We`re currently seeking for passionate and dynamic guest focused Food and
Beverage professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
employees.

As a Colleague Outlet Supervisor you are responsible to supervise and
coordinate all aspects with regard to the smooth functioning and operation of
the Colleague Dining Outlet- monitoring the menu and food quality- liaising
with the catering provider- submitting feedback and suggesting for
improvement. Your role is to ensure that cleaning and hygiene standards are
adhered to and will include key responsibilities such as:

. Organize- plan and control the day-to-day operations of the Colleague Dining
Outlet
. Maintain HACCP cleanliness and hygiene standards
. Check-up of food quality- presentation and set-up of buffet and salad bar on
every meals
. Note colleagues food complaints and suggestions to be attended to and
resolve to report to the Human Resources and Food & Beverage Department
. Assist in the planning of menus and organize the duty roaster
. Suggest measures to minimize operational cost while carrying out monthly
inventories of stores- equipments- etc
. Maintain and prepare food store requisition for Colleague Dining Outlet
. Be responsible for timely meal service as per timings outlined for Colleague
Dining Outlet

Education- Qualifications & Experiences

You should ideally have a degree in the hospitality field with experiences in
a similar role. You must also have fluency in both written and spoken English
and previous experience in minor leadership and supervisory roles are a
definite plus.

Accounting Supervisor – JW Marriott Hotel Dubai – Hamarain Centre

APPLY HERE

Job Number 19000WQT
Job Category Finance and Accounting
Location JW Marriott Hotel Dubai| Hamarain Centre| Dubai| United Arab
Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Check figures| postings| and documents for accuracy. Organize| secure| and
maintain all files| records| cash and cash equivalents in accordance with
policies and procedures. Record| store| access| and/or analyze computerized
financial information. Classify| code| and summarize numerical and financial
data to compile and keep financial records| using journals| ledgers| and/or
computers. Prepare| maintain| audit| and distribute statistical| financial|
accounting| auditing| or payroll reports and tables. Complete period-end
closing procedures and reports as specified. Prepare| review| reconcile| and
issue bills| invoices| and account statements according to company procedures.
Follow-up and resolve past due accounts and vendor invoices until payment in
full is received or resolved. Coordinate tasks and work with other
departments; serve as a departmental role model or mentor; assign and ensure
work tasks are completed on time and that they meet appropriate quality
standards. Report work related accidents| or other injuries immediately upon
occurrence to manager/supervisor.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

5th Street Café Supervisor – Courtyard World Trade Center – Abu Dhabi

APPLY HERE

Job Number 190012GV
Job Category Food and Beverage & Culinary
Location Courtyard World Trade Center| Abu Dhabi| Hamdan Bin Mohammed
Street (5th)|| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Courtyard by Marriott World Trade Center| Abu Dhabi brings in a fresh concept
that allows business travelers to be productive while still making room for
some fun. Its first class facilities are packed with all the modern essentials
21st century guests need – including complimentary Wi-Fi throughout the hotel
– and stylish and energetic places to hang out. Whether it’s meeting friends
and colleagues in the inviting neighborhood Fifth Street Café or enjoying
exquisite views of the city over a drink and light bites from the lively Up
and Below rooftop bar.

With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Restaurant Reservations Team Leader – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19001050
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

To serve the guests in accordance with the JW Marriott standards of Food and Beverage Quality Service.

Display aggressive hospitality with both guests and co-workers.

Take pride in all facets of the service to include quality| appearance and professionalism.

To assist the restaurants in reservation| in order to accommodate as many guests as possible for the profit and revenue.

To ensure guests’ satisfaction at all time without jeopardizing the quality of service.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – Based on operations

Titles of Direct Reports – Restaurant Reservation Agents

CANDIDATE PROFILE

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

Telephone etiquette

Hospitable

Able to work under pressure

Ability to verbally communicate effectively with guests and co-workers.

Leadership skills

Training and motivating skills

Systems ( Opera| ResPAK| MS Office)

Education or Certification:

High school diploma or GED; 4-year experience in the food and beverage| culinary| or related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Updating ResPak bookings – is first priority on opening shift and closing shift.

Attending queries– telephones have to be answered within of three rings in friendly and professional manner at all times. Offer immediate assistance and information required.

Taking reservations – ResPak must be opened when taking reservations. If ResPak is not available| bookings must be taken on a piece of paper tentatively. Callback procedure must be made to ensure booking is in placed after encoding the reservations. All reservations taken before the date of the event is considered tentative unless it is pre-paid. Guest(s) must be notified on the day of their booking for confirmation otherwise booking has to be removed if no confirmation is made. Cut-off date must be informed to the guest(s) when taking of the bookings.

To learn by heart F&B Menus and its Promotions.

To be proactive in selling| taking reservations| sending proposals and confirmations| responding to F&B business related queries through emails| by fax or via post.

Open and close shift in accordance with manager|s checklistOpen communications – information related to operations| reservation details| and agendas externally or internally must be coordination with colleagues| department concerned and immediate superior.

Be on time –be at the office on time and not few minutes or so. Follow call-in procedure of Associates handbook when coming late or absent| please be informed that these issues are not tolerable unless with valid reason(s).

Leaving the station – never to leave the station without informing colleagues. Never to leave without a reliever during the operation timings.

DBM (Database Management) – assist encoding correct details of the guests regularly in the ResPak.

Side Duties:

Filings| cleaning of office| Requisitions of supplies| Maintenance request| on the floor welcoming and guiding guests when required and ocular inspections.

Train| maintain and enforce all Marriott service standards using use records| menus and appropriate reference materials.

Ensure all side work is done on a daily basis.

OTHER

Safety and Security:

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication:

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others:

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Restaurant Supervisor – All Day Dining – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 190012EE
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Assist restaurant management staff with supervising daily department
activities.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Hotel Dubai

Number of Direct Reports – Based on operations

Titles of Direct Reports – Restaurant Captain/ Shift Leader and below

CANDIDATE PROFILE

Experience

Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

Minimum lifting 20 lbs.

Ability to verbally communicate effectively with guests and co-workers.

Pushing| pulling| bending| stooping| upward reaching

Exposure to cleaning chemicals

Exposure to extreme temperatures

Prolonged periods of standing and/or walking

Leadership Skills

Training and motivating skills

Systems (Micros| Fidelio| LMS| Respack| Info time)

Education or Certification:

High school diploma or GED; 4-year experience in the food and beverage|
culinary| or related professional area.

SPECIFIC DUTIES

Operational & Administrative Tasks

Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Ensure that hourly employees are trained on company core values| job roles| responsibilities| and technical and service aspects of the job.

Encourage and motivate employees to perform their best| take responsibility for tasks and assignments| make decisions and provide input on possible improvements.

Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g.| supplies| equipment| and inventory).

Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.

Coach and develop employees (e.g.| create expectations for continual improvement| provide challenging tasks and assignments| hold development discussions| and construct and execute development plans).

Listen to hourly employees| suggestions for improving how work is done and how guests are served| gaining management support as needed to act upon suggestions.

Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Collaborate with management to develop and carry-out ideas and procedures| and set goals to continuously improve department performance around guest and employee satisfaction scores.

Assist management in ensuring that associates are completing online trainings assigned to them.

Ensure all daily and monthly reports are detailed and submitted in a timely matter.

Ensure maintenance of equipment by calling for repairs and training staff on proper use. Using proper standard operating procedures to report and fix issues.

Report guest’s comments or complain through GXI and ensure that case will be closed with the guest.

Raise Purchase request in a timely manner to ensure operational equipment will always be available.

Update checkbook from time to time ensuring that all items on the PO’s will be received| PO’s will be closed and amount will be posted in P&L on a monthly basis.

Assist management with scheduling.

Ensure that opening and closing check lists are done and completed each day.

Work closely with management in leading the monthly beverage inventory with Cost Control.

Train outlet cashiers with proper cash handling in-line with ISRA audit.

Maintain proper inventory worksheet of all operational equipment.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and
JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale
systems.

Stand| sit| or walk for an extended period of time or for an entire work
shift.

Read and visually verify information in a variety of formats (e.g.| small
print).

Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance.

Bars Supervisor – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi Golf Club

APPLY HERE

Job Number 190013FR
Job Category Food and Beverage & Culinary
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi Golf Club|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Guest Relations Coordinator – Al Maha – a Luxury Collection Desert Resort & Spa

APPLY HERE

Job Number 190001BY
Job Category Rooms and Guest Services Operations
Location Al Maha| a Luxury Collection Desert Resort & Spa| Dubai| Dubai
Desert Conservation Reserve| Dubai| United Arab Emirates| United Arab Emirates

Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

MAIN REQUIREMENT

A candidate who can speak| read and write in Chinese. Must have a
background in Front Office and F &B specifically in a Hotel Industry.

JOB PURPOSE

To provide personalized services and the direct coordinating of all aspects of
the guest’s stay at the resort| through the co-ordination of other operations
units. To act as the primary link between the guests and the operations| being
responsible for ensuring delivery of the Resorts’ services to visitors and
guests. To maintain accurate procedures for guest ‘reception’ and check-in
formalities| and arrange daily activities in line with the resort’s services
and functionality.

JOB ACCOUNTABILITIES

– Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

– To carry out the procedure for guest check-in| reception and check-out
procedures| ensuring accuracy of Guest Reservations| accuracy of the guest|s
room rate| and accuracy of final billing in Opera. Ensure rates match market
codes and that any exceptions are documented and include an explanation.
Secure valid form of payment.

– Process all guest check-ins by confirming reservations in computer system
(e.g. OPERA)| verifying guest identity| requesting form of payment| assigning
room| and issuing room key in accordance with property policies and
procedures.

– To ensure that guests at all times receive the services| access to
facilities and individual requirements Requested by them| while maintaining
the policies| procedures and systems of the Resort. This is to be Done by
maintaining the personal contact with the guest and providing continuity to
the guests. Interaction with the other departments of the resort.

– To arrange and co-ordinate the activities| tours/transfers and special
requests of guests and visitors to The resort| ensuring that they have the
maximum comfort and convenience for the duration of their Visit.

– Ask for and enter loyalty programme information (e.g.| Marriott/ SPG)
during check-in process. Recognize and thank guests for their loyalty if there
are already members. Reconfirm benefits.
-To arrange and co-ordinate the activities| tours/transfers and special requests of guests and visitors to the resort| ensuring that they have the maximum comfort and convenience for the duration of their visit.

– To pass on all the relevant information (including complaints) to the other
departments in the Operation. To ensure that guests receives services in well-
coordinated and timely manner| this Includes additional information which may
be relevant to developing and upgrading service| guest History records|
Management and Sales and Marketing.

– To represent the image of the Resort’s services| its ideals| and its
policies by maintaining a groomed and professional appearance in dealing with
all visitors: and at all times promote a friendly| informal| and polite
relationship between guest and the resort staff.

– To assist and personally ensure that the accommodation| services and
facilities used by guest are at the required resort standards.

– To actively inquire and recommend the services| activities and facilities
of the resort to guests and visitors| ensuring that they are kept informed of
all the full range of options available to them.

– Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

– Process all check-outs including express check-outs| resolving any late and
disputed charges| settling account| retrieving room key| and requesting
comments on guest|s stay.

– Coordinate with Housekeeping to track readiness of rooms for check-in and
to report guest concerns.

– Review requests for late check-outs and approve according to occupancy –
File guest paperwork or documentation.

– Operate telephone switchboard station in order to answer telephone calls.

– Take room service orders over the phone| answering any questions regarding
the menu| inputting order into appropriate system| up-selling| following
method of payment policies| reading back the order to confirm its accuracy and
providing expected delivery time.

– Place and log call back for room service order within appropriate time
frame to ensure guest satisfaction. Notify guests and management of delays in
service delivery.

– Complete end-of-day activities including posting charges to accounts|
running night audit backup| and roll the date.

MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS

Qualifications: High school diploma or higher

Specialized Knowledge: Hotel Property Management System (Opera) and MS Office

Experience: At least 2 years working experience in a position relevant to the
Front Office procedures from 5 hotels and resorts. Experience in working in
remote locations is a strong asset.

Individual Experience: The candidates should have one or more of the following
abilities/experiences/traits.

1. Female candidate

2. Fluency in _English and Chinese_ (read| write and communicate)

3. Energetic and takes initiative. Is pro-active and persistent in pursuing
and completing tasks. Strives to exceed expectations and goals.

_

Reservations Supervisor – Hilton Garden Inn Dubai Mall of Emirates

APPLY HERE

JOB DESCRIPTION
 
A Reservations Supervisor oversees the Reservations Team and how it performs
routine procedures in order to maximise revenue and Guest satisfaction.
What will I be doing?
As Reservations Supervisor| you oversees the Reservations Team and how it
performs routine procedures in order to maximise revenue and Guest
satisfaction. The Reservations Supervisor will work with the Reservations Team
to develop future and repeat business opportunities. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department
Manage telephone| fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenu

Produce quotations and written confirmation to all client

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Ensure Team Members are developed effectively| maintain a thorough understanding of hotel facilities and processes| and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contract

Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance| standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting| managing| training and developing of the Reservation team

What are we looking for?

A Reservations Supervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Supervisor – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Supervisor oversees the Reservations Team and how it
performs routine procedures in order to maximise revenue and Guest
satisfaction.
What will I be doing?
As Cluster Reservations Supervisor| you oversees the Reservations Team and how
it performs routine procedures in order to maximise revenue and Guest
satisfaction. The Reservations Supervisor will work with the Reservations Team
to develop future and repeat business opportunities. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department
Manage telephone| fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rate

Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenu

Produce quotations and written confirmation to all client

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Ensure Team Members are developed effectively| maintain a thorough understanding of hotel facilities and processes| and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance| standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting| managing| training and developing of the Reservation team

What are we looking for?

A Cluster Reservations Supervisor serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Housekeeping Supervisor – Yas Island Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3901649
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Housekeeping
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible to supervise the team of
Housekeeping Attendants towards achieving the operational objectives while
ensuring that the standards of cleanliness and maintenance of the hotel meet
the requirements specified and your role will include key responsibilities
such as:
.Prepare Housekeeping Attendants job assignments

.Issue keys and supplies to Housekeeping Attendants

.Take note of VIPs- Do Not Disturb- Sleep Out- Double-Lock Rooms and take
appropriate action

.Attend daily meetings and receive special instructions

.Receive check-outs before reporting them as vacant

.Receive special requests from guests and carry them out

.Inspect areas cleaned using checklist to see that cleaning is adequate-
supplies in room are as per standard and immediate repairs are reported

.Fill out report and hand over found articles to the lost and found department

.Supervise cleaning of guest rooms- corridors and stairwells

.Train and assist Housekeeping Attendants and advise Superior about
performance

.Assist with inventory and ensure that all housekeeping machines and equipment
are properly handled and maintained

We are currently seeking for passionate and dynamic guest focused Housekeeping
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Housekeeping Supervisor you are responsible to supervise the team of
Housekeeping Attendants towards achieving the operational objectives while
ensuring that the standards of cleanliness and maintenance of the hotel meet
the requirements specified and your role will include key responsibilities
such as:

.Prepare Housekeeping Attendants job assignments

.Issue keys and supplies to Housekeeping Attendants

.Take note of VIPs- Do Not Disturb- Sleep Out- Double-Lock Rooms and take
appropriate action

.Attend daily meetings and receive special instructions

.Receive check-outs before reporting them as vacant

.Receive special requests from guests and carry them out

.Inspect areas cleaned using checklist to see that cleaning is adequate-
supplies in room are as per standard and immediate repairs are reported

.Fill out report and hand over found articles to the lost and found department

.Supervise cleaning of guest rooms- corridors and stairwells

.Train and assist Housekeeping Attendants and advise Superior about
performance

.Assist with inventory and ensure that all housekeeping machines and equipment
are properly handled and maintained

Education- Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with
previous minor supervisory experiences within the Housekeeping Department of a
hotel. Good command of written and spoken English communication skills- along
with strong interpersonal and problem solving abilities are essentials.
Computer literacy and previous experiences with Opera are an advantage.

Housekeeping Supervisor – Fujairah Rotana Resort & Spa – Al Aqah Beach – Fujairah

APPLY HERE


JOB REF: 3901530
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Housekeeping
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Housekeeping Supervisor you are responsible to supervise the team of
Housekeeping Attendants towards achieving the operational objectives while
ensuring that the standards of cleanliness and maintenance of the hotel meet
the requirements specified and your role will include key responsibilities
such as:
– Prepare and delegate daily tasks to Housekeeping Attendants and provid

Houskeeping Attendants with necessary resources such as keys and supplies t

ensure efficient service on the floors

– Handle Guest requests and complaints with care and follow up effectively to
enhance Guest satisfaction

– Inspect Guest rooms to ensure cleanliness and compliance to the Leading
Quality Assurance standards of the Hotel

– Monitor room status i.e VIP/DND etc and effectively communicate room status
and release rooms to the Front Office Department to maintain a efficient
operation

– Report damaged items in the room and broken equipment to the Engineering
Department as well as any lost and found items by following the set procedures

– Order Housekeeping supplies on time and ensure inventory procedures are
followed to maintain sufficient stock levels for the operational demands

– Evaluate Housekeeping Attendant performance throughout the year and provide
effective feedback when needed. Report any performance issues to the Assistant
Housekeeper/ Assistant Director of Housekeeping

– Train Room Attendants on Standards of Performance (SOPs) to maintain the
desired level of performance and Leading Quality Assurance standards

We are currently seeking for passionate and dynamic guest focused Housekeeping
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Housekeeping Supervisor you are responsible to supervise the team of
Housekeeping Attendants towards achieving the operational objectives while
ensuring that the standards of cleanliness and maintenance of the hotel meet
the requirements specified and your role will include key responsibilities
such as:

– Prepare and delegate daily tasks to Housekeeping Attendants and provide
Houskeeping Attendants with necessary resources such as keys and supplies to
ensure efficient service on the floors

– Handle Guest requests and complaints with care and follow up effectively to
enhance Guest satisfaction

– Inspect Guest rooms to ensure cleanliness and compliance to the Leading
Quality Assurance standards of the Hotel

– Monitor room status i.e VIP/DND etc and effectively communicate room status
and release rooms to the Front Office Department to maintain a efficient
operation

– Report damaged items in the room and broken equipment to the Engineering
Department as well as any lost and found items by following the set procedures

– Order Housekeeping supplies on time and ensure inventory procedures are
followed to maintain sufficient stock levels for the operational demands

– Evaluate Housekeeping Attendant performance throughout the year and provide
effective feedback when needed. Report any performance issues to the Assistant
Housekeeper/ Assistant Director of Housekeeping

– Train Room Attendants on Standards of Performance (SOPs) to maintain the
desired level of performance and Leading Quality Assurance standards

Education- Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with
previous minor supervisory experiences within the Housekeeping Department of a
hotel. Good command of written and spoken English communication skills- along
with strong interpersonal and problem solving abilities are essentials.
Computer literacy and previous experiences with Opera are an advantage.

Team Leader – Guest Services – Hili Rayhaan by Rotana – Al Ain

APPLY HERE


JOB REF: 3901199
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Team Leader – Guest Services you are responsible to provide professional
and customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:
.Extend personal service and attention to all guests- with particular emphasis
on Club Rotana and VIP Guest

.Prepare and coordinate the distribution of guest amenities- welcome letter

and fruit setups for VIPs and long-stay guest

.Maintain an up to date knowledge of the hotel and local services- suppl

information and respond to guest queries and promote inter-hotel sales and in-
house facilities
.Maintain and update guest history profiles through the Opera guest profile
system
.Review and prepare next day`s arrival reports for VIPs and those accorded
special status- ensuring that these are highlighted to the management and
necessary related functions are activated
.Block rooms ensuring allocation- according to guest expectations- utilizing
guest history and communicates with all related departments to create
awareness of any special requirements
.Give courtesy calls and complete the daily call log as per established
guidelines.

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Team Leader – Guest Services you are responsible to provide professional
and customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:

.Extend personal service and attention to all guests- with particular emphasis
on Club Rotana and VIP Guests
.Prepare and coordinate the distribution of guest amenities- welcome letters
and fruit setups for VIPs and long-stay guests
.Maintain an up to date knowledge of the hotel and local services- supply
information and respond to guest queries and promote inter-hotel sales and in-
house facilities
.Maintain and update guest history profiles through the Opera guest profile
system
.Review and prepare next day`s arrival reports for VIPs and those accorded
special status- ensuring that these are highlighted to the management and
necessary related functions are activated
.Block rooms ensuring allocation- according to guest expectations- utilizing
guest history and communicates with all related departments to create
awareness of any special requirements
.Give courtesy calls and complete the daily call log as per established
guidelines.

Education- Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous
experiences in the Front Office Department within a hotel. You must also have
fluency in both written and spoken English and an immaculate personal
presentation along with the ability to solve problems effectively. Computer
literate and knowledge of Opera will be highly regarded.

Guest Relations Coordinator – Al Maha – a Luxury Collection Desert Resort & Spa

APPLY HERE

Job Number 190001BY
Job Category Rooms and Guest Services Operations
Location Al Maha| a Luxury Collection Desert Resort & Spa| Dubai| Dubai|
United Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

MAIN REQUIREMENT

A candidate who can speak| read and write in Chinese. Must have a
background in Front Office and F &B specifically in a Hotel Industry.

JOB PURPOSE

To provide personalized services and the direct coordinating of all aspects of
the guest’s stay at the resort| through the co-ordination of other operations
units. To act as the primary link between the guests and the operations| being
responsible for ensuring delivery of the Resorts’ services to visitors and
guests. To maintain accurate procedures for guest ‘reception’ and check-in
formalities| and arrange daily activities in line with the resort’s services
and functionality.

JOB ACCOUNTABILITIES

– Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

– To carry out the procedure for guest check-in| reception and check-out
procedures| ensuring accuracy of Guest Reservations| accuracy of the guest|s
room rate| and accuracy of final billing in Opera. Ensure rates match market
codes and that any exceptions are documented and include an explanation.
Secure valid form of payment.

– Process all guest check-ins by confirming reservations in computer system
(e.g. OPERA)| verifying guest identity| requesting form of payment| assigning
room| and issuing room key in accordance with property policies and
procedures.

– To ensure that guests at all times receive the services| access to
facilities and individual requirements Requested by them| while maintaining
the policies| procedures and systems of the Resort. This is to be Done by
maintaining the personal contact with the guest and providing continuity to
the guests. Interaction with the other departments of the resort.

– To arrange and co-ordinate the activities| tours/transfers and special
requests of guests and visitors to The resort| ensuring that they have the
maximum comfort and convenience for the duration of their Visit.

– Ask for and enter loyalty programme information (e.g.| Marriott/ SPG)
during check-in process. Recognize and thank guests for their loyalty if there
are already members. Reconfirm benefits.
-To arrange and co-ordinate the activities| tours/transfers and special requests of guests and visitors to the resort| ensuring that they have the maximum comfort and convenience for the duration of their visit.

– To pass on all the relevant information (including complaints) to the other
departments in the Operation. To ensure that guests receives services in well-
coordinated and timely manner| this Includes additional information which may
be relevant to developing and upgrading service| guest History records|
Management and Sales and Marketing.

– To represent the image of the Resort’s services| its ideals| and its
policies by maintaining a groomed and professional appearance in dealing with
all visitors: and at all times promote a friendly| informal| and polite
relationship between guest and the resort staff.

– To assist and personally ensure that the accommodation| services and
facilities used by guest are at the required resort standards.

– To actively inquire and recommend the services| activities and facilities
of the resort to guests and visitors| ensuring that they are kept informed of
all the full range of options available to them.

– Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

– Process all check-outs including express check-outs| resolving any late and
disputed charges| settling account| retrieving room key| and requesting
comments on guest|s stay.

– Coordinate with Housekeeping to track readiness of rooms for check-in and
to report guest concerns.

– Review requests for late check-outs and approve according to occupancy –
File guest paperwork or documentation.

– Operate telephone switchboard station in order to answer telephone calls.

– Take room service orders over the phone| answering any questions regarding
the menu| inputting order into appropriate system| up-selling| following
method of payment policies| reading back the order to confirm its accuracy and
providing expected delivery time.

– Place and log call back for room service order within appropriate time
frame to ensure guest satisfaction. Notify guests and management of delays in
service delivery.

– Complete end-of-day activities including posting charges to accounts|
running night audit backup| and roll the date.

MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS

Qualifications: High school diploma or higher

Specialized Knowledge: Hotel Property Management System (Opera) and MS Office

Experience: At least 2 years working experience in a position relevant to the
Front Office procedures from 5 hotels and resorts. Experience in working in
remote locations is a strong asset.

Individual Experience: The candidates should have one or more of the following
abilities/experiences/traits.

1. Female candidate

2. Fluency in _English and Chinese_ (read| write and communicate)

3. Energetic and takes initiative. Is pro-active and persistent in pursuing
and completing tasks. Strives to exceed expectations and goals.

_