Developing and Maintaining Budgets
Develops and manages all financial| employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
Maintains a positive cost management index for kitchen and restaurant operations.
Utilizes budgets to understand financial objectives. Leading Food and Beverage Team
Manages the Food and Beverage departments (not catering sales).
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.
Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Oversees all culinary| restaurant| beverage and room service operations.
Creates and nurtures a property environment that emphasizes motivation| empowerment| teamwork| continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee|s concerns.
Provides a learning atmosphere with a focus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust| respect| and cooperation among team members.
Ensures and maintains the productivity level of employees.
Develops specific goals and plans to prioritize| organize| and accomplish your work.
Provides the leadership| vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service
Provides excellent customer service.
Responds quickly and proactively to guest|s concerns.
Understands the brand|s service culture.
Ensures that all employees| team leaders and managers understand the brand|s service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Ensures all banquet functions are up to standard and exceed guest|s expectations.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates| including setting performance standards and monitoring performance.
Conducts performance reviews in a timely manner.
Promotes both Guarantee of Fair Treatment and Open Door policies.
Identifies the developmental needs of others and coaches| mentors| or otherwise helps others to improve their knowledge or skills.
Identifies the educational needs of others| develops formal educational or training programs or classes| and teaches or instructs others.
Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
Complies with all corporate accounting procedures.
Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Ensures effective departmental communication and information systems through logs| department meetings and property meetings.
Adaptability – Determines how change impacts self and others; displays
flexibility in adjusting priorities; and communicates both the reasons for
change and how it impacts the workplace.
Communication – Customizes approach to conveying complex information
and ideas to others in a convincing and engaging manner; appropriately
interprets verbal and non-verbal behavior; and models active listening to
Problem Solving and Decision Making – Models and coaches others on
breaking complex issues into manageable parts| identifying and evaluating
alternatives and their implications before making decisions| and involving and
gaining agreement from others when making key decisions.
Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.
Building and Contributing to Teams – Leads and participates as a member
of a team to move the team toward the completion of common goals while
fostering cohesion and collaboration among team members.
Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.
Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements for self and/or others to accomplish goals and ensure work is
Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company|s
Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
Generating Talent and Organizational Capability
Organizational Capability – Evaluates and adapts the structure of team
assignments and work processes to best fit the needs and/or support the goals
of an organizational unit.
Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
Learning and Applying Professional Expertise
A pplied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.
Business Acumen – Understands and utilizes business information to
manage everyday operations and generate innovative solutions to approach team|
business| and administrative challenges.
Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges
o Finance/Accounting – Knowledge and understanding of financial knowledge|
controls| inventory| costs| expenses| and all cash handling procedures and
Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.
o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).
o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.
o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.
o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.
High school diploma or GED; 4 year experience in the food and beverage| culinary| or related professional area.
2-year degree from an accredited university in Food Service Management| Hotel
and Restaurant Management| Hospitality| Business Administration| or related
major; 2 year experience in the food and beverage| culinary| or related
NOTE: This hotel is owned and operated by an independent franchisee. The
franchisee controls all aspects of the hotels employment practices| including
the collection and processing of the personal data that you provide on this
website| hiring| salaries and benefits. If you accept a position at this hotel
you will be employed by a franchisee and not by Hilton.