A Team Leader – Housekeeping is responsible for supervising room attendants to
deliver an excellent Guest and Member experience while monitoring housekeeping
standards and assisting the Head Housekeeper.
What will I be doing?
As a Team Leader – Housekeeping| you are responsible for supervising room
attendants to deliver an excellent Guest and Member experience. A Team Leader
– Housekeeping will also be required to assist the head housekeeper and
monitor standards. Specifically| you will be responsible for performing the
following tasks to the highest standards:
Supervise Room Attendants
Daily allocation of rooms and deep cleaning tasks to team members
Manage guest requests| including VIP amenities and communicating them to the relevant team member
Routine inspection of guest bedrooms to ensure they meet standard
Aware of all room categories and amenitie
Achieve positive outcomes from guest queries in a timely and efficient manne
Carry out lost property procedures
Ensure guest laundry is cleaned and delivered in a timely manner
Report maintenance issues to Maintenance/Engineering Department
Assist Head Housekeeper with training requirements
Represent the needs of the team to others in the hotel
Be environmentally aware
Comply with hotel security| fire regulations and all health and safety legislation
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Team Leader – Housekeeping serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
Committed to delivering a high level of customer service
Good communication skills
High standards of cleanliness
Ability to work on their own or in teams
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
Experience in the hotel industry preferably in luxury brand
Experience in managing/supervising a team in a similar role for at least 2 years
Willingness to develop team members and self
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!