Job Number 150007JP
Job Category Spa
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates
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Brand Marriott Hotels Resorts /JW Marriott
Position Type Management
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Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the worlds tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the regions
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the worlds most discerning
Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubais Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.
The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.
Responsible for managing and supervising all areas of the spa| including its
programs| services| hours of operation| facilities and staff. Coordinates the
delivery of spa services| including salon| skin care| fitness and wellness|
massage| program coordinating| reservations| reception desk and locker room
areas. As a department head| directs and works with the management team and
hourly employees to successfully execute all spa operations. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance of the department.
Education and Experience
2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
spa| guest services| front desk| sales and marketing| or related professional
4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the spa| guest services|
front desk| sales and marketing| or related professional area.
CORE WORK ACTIVITIES
Managing Spa Operations and Budgets
Selects vendors for spa retail operations and managing contract agreements.
Oversees retail product research| product selection and purchasing| product
Manages supply inventories and purchasing control| including uniforms.
Monitors the spa|s actual and projected sales to ensure revenue goals are
met or exceeded.
Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
Creates and coordinates special services for groups including group gifting
programs| group amenities| group turndown gifts| letters and invitations|
creating special spa services for specific groups and spa contract addendum
Develops and Manages spa promotions including gifting programs| gift with
purchase| co-op marketing efforts and holiday events.
Ensures spa services are included in all property-related marketing and
Identifies and recommending new products and product enhancements to remain
competitive in the market.
Managing Spa Revenue Management Strategy
Monitors and Manages the payroll function.
Manages areas of operation to budget by reviewing operating statements|
budget worksheets and payroll progress reports.
Manages Spa controllable expenses such guest amenities| linen expense|
professional salon products| plants| decorations and paper supplies to achieve
or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
Displays leadership in guest hospitality| exemplifying excellent customer
service| and creating a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Strives to improve service performance.
Conducting Human Resources Activities
Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.
Reviews findings with employees to develop appropriate corrective action|
sharing plans with property leadership and ensuring corrective action is taken
to continuously improve results.
Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.
Develops| implements and maintains a Spa orientation program for employees
to receive the appropriate new hire training to successfully perform their
Administers the performance appraisal process for direct report managers.
Develops business goals and creates appropriate development plans.
Establishes and maintains open| collaborative relationships with employees
and ensuring employees do the same within the team.
Solicits employee feedback| utilizes an open door policy and reviewing
employee satisfaction results to identify and address employee problems or
Ensures that regular on-going communication is happening in all areas of
responsibility to create awareness of business objectives and communicates
expectations| recognizing performance| and producing desired business results.
Celebrates successes and publicly recognizes the contributions of team