Guest Relations Officer – Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

APPLY HERE

Job Number 19094542
Job Category Rooms and Guest Services Operations
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Guest Relations Officer (Fitness)-Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

APPLY HERE

Job Number 19108114
Job Category Rooms and Guest Services Operations
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
checked in and pointed in the right direction. When they know you genuinely
care about the quality of their stay| you are operating at a level of
excellence.

What you’ll do

Organize| confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment| verifying and adjusting billing as needed
Provide guests with room and hotel information| directions| amenities and local interests
Run daily reports| reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports| counting the bank at the end of each shift securely
Accept and record wake-up calls| delivering to the right department
Communicate any emergency| lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

Guest Relations Agent – Female – Arabic Speaker – Courtyard World Trade Center – Abu Dhabi

APPLY HERE

Job Number 19108795
Job Category Rooms and Guest Services Operations
Location Courtyard World Trade Center| Abu Dhabi| Hamdan Bin Mohammed
Street (5th)|| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Courtyard by Marriott World Trade Center| Abu Dhabi brings in a fresh concept
that allows business travelers to be productive while still making room for
some fun. Its first class facilities are packed with all the modern essentials
21st century guests need – including complimentary Wi-Fi throughout the hotel
– and stylish and energetic places to hang out. Whether it’s meeting friends
and colleagues in the inviting neighborhood Fifth Street Café or enjoying
exquisite views of the city over a drink and light bites from the lively Up
and Below rooftop bar.

With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Guest Relations Officer – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19102198
Job Category Rooms and Guest Services Operations
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Guest Relations Agent – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19085253
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Stand| sit| or
walk for an extended period of time or for an entire work shift. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Assistant Guest Relations Manager – Open Day – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19081767
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The Assistant Guest Relations Manager is responsible for maintaining 100%
reliability in the recognition of all JW Marriott guests visiting the hotel|
and for informing all hotel departments of the VIP guests’ arrivals;
(un)expressed special needs| requests| and personal preferences and for
creating loyalty versus satisfied guests.

S/he is responsible for training and continuously energizing the Guest
Recognition process throughout the hotel. The Asst. Guest Relations Manager is
also responsible to ensure Lobby presence during all times.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 2
Titles of Direct Reports – Guest Relations Team – Leaders| Guest Relations Supervisor

CANDIDATE PROFILE

Experience:

Minimum of 1 year previous experience as Assistant Guest relations Manager / Assistant Front Desk Manager or related department within a five star hotel.

Skills and Knowledge

Strong ability to forge professional relationships with guest| co-workers and leaders.
Ability to maintain hotel’s standards| policies and procedures.
Professional image and personality including confidence.
Leadership skills| thinking clearly| quickly and making decisions.
Team player| working well with other departments and co-workers.
Full Comprehension of software used including MARSHA| Opera.
Ability to go the extra mile| to provide the extra attention in order to satisfy guests’ individual needs and wants.
Should be creative| innovative and strive for continuous improvement.
Ability to motivate staff and maintain a cohesive team.
Ability to handle all disciplinary counseling as necessary according to JW Marriott Employee Hand Book.
Ability to maintain positive| professionally represent and engaging relations with guests and co-worker.
Organized and focused in high stress situations
Proficiency in Outlook and Microsoft Excel
Fluency in English language – both written and spoken. Any additional language preferably Arabic is an advantage
Ability to ensure security and confidentiality of guests.
Ability to overcome objections| understand and respond appropriately to guest inquiries and needs while remaining calm and courteous.
Ability to multi task and take on cross functional tasks when required.
Attention to details.
Ability to direct and supervise others.
Ability to train and develop others.
Initiate and Involve in additional projects and duties as assigned by leaders and ability to match the deadline.

Education or Certification

College Education or equivalent hospitality studies required

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Guest

Oversee the arrival experience for all VIPs and Transportation guests; Room Blockings| Meet and Greet| Check In| Rooming of the VIP guests.
Maintain appropriate Lobby Coverage at peak times| ensuring all time of the day coverage through Guest Relations Team.
Establish a positive relationship with repeat guests whilst maintaining a professional and attentive manner.
All preferences| special requests| complaints and general notes are to be updated in the guest profile for future reference.
Look for ways to continuously improve the Guest Relations process and provide lateral service to other departments to assist them with enhancements to the Guest Recognition process.
Assist the Guest Relations Manager to coordinate audit of important guests being noted through reservation on regular basis.
Ensure guests are assigned the correct VIP status and pre-arrival planning is properly done and actioned appropriately.
Oversee room blockings| ensuring guest preferences are taken into account. Coordinate with relevant departments ensuring no delay at Check In.
Ensure amenities / room drops are arranged| organized and placed prior to guest arrival| coordinating effectively with relevant departments.
Assist with problem resolution where appropriate| follows up when necessary. Ensure records are updated through Guestware and Manager on Duty’s reports.
Perform daily quality checks to ensure all reservations have been handled according to the JW Marriott Marquis standards
Maintain confidentiality of all guest information.
Monitor ongoing training with existing staff and ensure that new staff is certified as required.
Manages day to day activities| ensure the quality| standards and expectations are met and exceeded at all times.
Serve as a leader in displaying outstanding hospitality skills.
Empower associates to provide excellent customer service.
Ensure associates understand and deliver guest expectations.
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline

Business

Knowledgeable and comply with hotel policies
Fully aware of the day’s arrivals & their preferences| hotel facilities and promotions| occupancy & rooms rates
Assist Guest Relations Manager for managing the operations and admin tasks including conducting performance appraisals| job chats of designated staff ensuring development plans are in place and used.
Ensure effective coaching and counselling methods are used.
Ensure progressive discipline is utilized when required.
Understand fully the standards and procedures of Front Office| and Guest Relations and sub departments.
Lead and direct the Guest Relations team.
Monitor system| equipment and lack of stationary challenges and coordinate with internal and external partners to rectify the situation immediately.

Training

Perform ad hoc on-the-job individual and team trainings as needed to ensure that all team members have the adequate product knowledge and coordinate with related departments.
Ensure Guest Relations Team attends all mandatory trainings.
Conduct ongoing training with existing staff and ensure that new staff is certified as required.
Assist employees wherever necessary in performing all job functions.
Drive the Guest Relations Brand Standards and appropriate engagement and communication with guests and colleagues
Monitor and ensure that employees perform their job functions to the hotel’s expected level of service.

Communication

Compile and distribute all Managers on Duty Reports as requested.
Oversee and ensure all VIP information is communicated effectively through the Daily Rehearsal and emails.
Ensure that all pertinent information is provided to guests and colleagues.
Ensure that all communication with guests and colleagues is complete| accurate| engaging and positive.
Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift.
Attend daily line-ups and communicate all challenges| successes and operational information with the rest of the team
Show respect to diversity by using only official language “English” at work place.
Review and evaluate processes| revise if necessary. Come up with out of the box ideas| worthy of being bench marked in the company.
Monitor and maintain cleanliness and working condition of department equipment and supplies.
Participate in related project teams

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Guest Relations Agent – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 19081914
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Guest Relations Ambassador – Renaissance Downtown Hotel – Dubai

APPLY HERE

Job Number 190018A1
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel| Dubai| Marasi Drive next to Lake
Central Tower Business Bay| Dubai| United Arab Emirates| United Arab Emirates

Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Guest Relations Officer – Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

APPLY HERE

Job Number 19001CB6
Job Category Rooms and Guest Services Operations
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Guest Relations Ambassador – Renaissance Downtown Hotel – Dubai

APPLY HERE

Job Number 190018A1
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel| Dubai| Marasi Drive next to Lake
Central Tower Business Bay| Dubai| United Arab Emirates| United Arab Emirates

Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Guest Relations Coordinator – Al Maha – a Luxury Collection Desert Resort & Spa

APPLY HERE

Job Number 190001BY
Job Category Rooms and Guest Services Operations
Location Al Maha| a Luxury Collection Desert Resort & Spa| Dubai| Dubai
Desert Conservation Reserve| Dubai| United Arab Emirates| United Arab Emirates

Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

MAIN REQUIREMENT

A candidate who can speak| read and write in Chinese. Must have a
background in Front Office and F &B specifically in a Hotel Industry.

JOB PURPOSE

To provide personalized services and the direct coordinating of all aspects of
the guest’s stay at the resort| through the co-ordination of other operations
units. To act as the primary link between the guests and the operations| being
responsible for ensuring delivery of the Resorts’ services to visitors and
guests. To maintain accurate procedures for guest ‘reception’ and check-in
formalities| and arrange daily activities in line with the resort’s services
and functionality.

JOB ACCOUNTABILITIES

– Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

– To carry out the procedure for guest check-in| reception and check-out
procedures| ensuring accuracy of Guest Reservations| accuracy of the guest|s
room rate| and accuracy of final billing in Opera. Ensure rates match market
codes and that any exceptions are documented and include an explanation.
Secure valid form of payment.

– Process all guest check-ins by confirming reservations in computer system
(e.g. OPERA)| verifying guest identity| requesting form of payment| assigning
room| and issuing room key in accordance with property policies and
procedures.

– To ensure that guests at all times receive the services| access to
facilities and individual requirements Requested by them| while maintaining
the policies| procedures and systems of the Resort. This is to be Done by
maintaining the personal contact with the guest and providing continuity to
the guests. Interaction with the other departments of the resort.

– To arrange and co-ordinate the activities| tours/transfers and special
requests of guests and visitors to The resort| ensuring that they have the
maximum comfort and convenience for the duration of their Visit.

– Ask for and enter loyalty programme information (e.g.| Marriott/ SPG)
during check-in process. Recognize and thank guests for their loyalty if there
are already members. Reconfirm benefits.
-To arrange and co-ordinate the activities| tours/transfers and special requests of guests and visitors to the resort| ensuring that they have the maximum comfort and convenience for the duration of their visit.

– To pass on all the relevant information (including complaints) to the other
departments in the Operation. To ensure that guests receives services in well-
coordinated and timely manner| this Includes additional information which may
be relevant to developing and upgrading service| guest History records|
Management and Sales and Marketing.

– To represent the image of the Resort’s services| its ideals| and its
policies by maintaining a groomed and professional appearance in dealing with
all visitors: and at all times promote a friendly| informal| and polite
relationship between guest and the resort staff.

– To assist and personally ensure that the accommodation| services and
facilities used by guest are at the required resort standards.

– To actively inquire and recommend the services| activities and facilities
of the resort to guests and visitors| ensuring that they are kept informed of
all the full range of options available to them.

– Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

– Process all check-outs including express check-outs| resolving any late and
disputed charges| settling account| retrieving room key| and requesting
comments on guest|s stay.

– Coordinate with Housekeeping to track readiness of rooms for check-in and
to report guest concerns.

– Review requests for late check-outs and approve according to occupancy –
File guest paperwork or documentation.

– Operate telephone switchboard station in order to answer telephone calls.

– Take room service orders over the phone| answering any questions regarding
the menu| inputting order into appropriate system| up-selling| following
method of payment policies| reading back the order to confirm its accuracy and
providing expected delivery time.

– Place and log call back for room service order within appropriate time
frame to ensure guest satisfaction. Notify guests and management of delays in
service delivery.

– Complete end-of-day activities including posting charges to accounts|
running night audit backup| and roll the date.

MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS

Qualifications: High school diploma or higher

Specialized Knowledge: Hotel Property Management System (Opera) and MS Office

Experience: At least 2 years working experience in a position relevant to the
Front Office procedures from 5 hotels and resorts. Experience in working in
remote locations is a strong asset.

Individual Experience: The candidates should have one or more of the following
abilities/experiences/traits.

1. Female candidate

2. Fluency in _English and Chinese_ (read| write and communicate)

3. Energetic and takes initiative. Is pro-active and persistent in pursuing
and completing tasks. Strives to exceed expectations and goals.

_

Guest Relations Coordinator – Al Maha – a Luxury Collection Desert Resort & Spa

APPLY HERE

Job Number 190001BY
Job Category Rooms and Guest Services Operations
Location Al Maha| a Luxury Collection Desert Resort & Spa| Dubai| Dubai|
United Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

MAIN REQUIREMENT

A candidate who can speak| read and write in Chinese. Must have a
background in Front Office and F &B specifically in a Hotel Industry.

JOB PURPOSE

To provide personalized services and the direct coordinating of all aspects of
the guest’s stay at the resort| through the co-ordination of other operations
units. To act as the primary link between the guests and the operations| being
responsible for ensuring delivery of the Resorts’ services to visitors and
guests. To maintain accurate procedures for guest ‘reception’ and check-in
formalities| and arrange daily activities in line with the resort’s services
and functionality.

JOB ACCOUNTABILITIES

– Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

– To carry out the procedure for guest check-in| reception and check-out
procedures| ensuring accuracy of Guest Reservations| accuracy of the guest|s
room rate| and accuracy of final billing in Opera. Ensure rates match market
codes and that any exceptions are documented and include an explanation.
Secure valid form of payment.

– Process all guest check-ins by confirming reservations in computer system
(e.g. OPERA)| verifying guest identity| requesting form of payment| assigning
room| and issuing room key in accordance with property policies and
procedures.

– To ensure that guests at all times receive the services| access to
facilities and individual requirements Requested by them| while maintaining
the policies| procedures and systems of the Resort. This is to be Done by
maintaining the personal contact with the guest and providing continuity to
the guests. Interaction with the other departments of the resort.

– To arrange and co-ordinate the activities| tours/transfers and special
requests of guests and visitors to The resort| ensuring that they have the
maximum comfort and convenience for the duration of their Visit.

– Ask for and enter loyalty programme information (e.g.| Marriott/ SPG)
during check-in process. Recognize and thank guests for their loyalty if there
are already members. Reconfirm benefits.
-To arrange and co-ordinate the activities| tours/transfers and special requests of guests and visitors to the resort| ensuring that they have the maximum comfort and convenience for the duration of their visit.

– To pass on all the relevant information (including complaints) to the other
departments in the Operation. To ensure that guests receives services in well-
coordinated and timely manner| this Includes additional information which may
be relevant to developing and upgrading service| guest History records|
Management and Sales and Marketing.

– To represent the image of the Resort’s services| its ideals| and its
policies by maintaining a groomed and professional appearance in dealing with
all visitors: and at all times promote a friendly| informal| and polite
relationship between guest and the resort staff.

– To assist and personally ensure that the accommodation| services and
facilities used by guest are at the required resort standards.

– To actively inquire and recommend the services| activities and facilities
of the resort to guests and visitors| ensuring that they are kept informed of
all the full range of options available to them.

– Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

– Process all check-outs including express check-outs| resolving any late and
disputed charges| settling account| retrieving room key| and requesting
comments on guest|s stay.

– Coordinate with Housekeeping to track readiness of rooms for check-in and
to report guest concerns.

– Review requests for late check-outs and approve according to occupancy –
File guest paperwork or documentation.

– Operate telephone switchboard station in order to answer telephone calls.

– Take room service orders over the phone| answering any questions regarding
the menu| inputting order into appropriate system| up-selling| following
method of payment policies| reading back the order to confirm its accuracy and
providing expected delivery time.

– Place and log call back for room service order within appropriate time
frame to ensure guest satisfaction. Notify guests and management of delays in
service delivery.

– Complete end-of-day activities including posting charges to accounts|
running night audit backup| and roll the date.

MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS

Qualifications: High school diploma or higher

Specialized Knowledge: Hotel Property Management System (Opera) and MS Office

Experience: At least 2 years working experience in a position relevant to the
Front Office procedures from 5 hotels and resorts. Experience in working in
remote locations is a strong asset.

Individual Experience: The candidates should have one or more of the following
abilities/experiences/traits.

1. Female candidate

2. Fluency in _English and Chinese_ (read| write and communicate)

3. Energetic and takes initiative. Is pro-active and persistent in pursuing
and completing tasks. Strives to exceed expectations and goals.

_

Guest Relations Agent – Japanese Speaker – Dubai Marriott Harbour Hotel & Suites

APPLY HERE

Job Number 19000ZMG
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Stand| sit| or
walk for an extended period of time or for an entire work shift. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Guest Relations Agent – Admin – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000WO4
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

To be fully responsible for the smooth and efficient arrival and departure
planning of all guests. Responsible for pre-arrival communication for VIPs and
Penthouse bookings. Prepares for all VIP arrivals and departures and meet &
greets. Proactively ensures guests’ needs are met and exceeded at all times.
Rresponsible for admin daily tasks| completion for check lists| pre-arrival
and post arrival to manage and effective distribution to ensure proper
resolution of any guest concerns.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

CANDIDATE PROFILE

Experience:

Customer services/contact.
Hotel/hospitality experience especially in the Middle East will be an added value

Skills and Knowledge

Communication skills
Computer literate; MS Office| MS Excel| MS Word| MS Power Point & knowledge of Opera and Marsha is mandatory
MS Office| English language (written and spoken)

Education or Certification

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Prepare for VIP arrivals for the current day and also tomorrow
Assign room and place OOS the day prior depending on the guest preferences and hotel inventory
Ensure all welcome packs are completed
Ensure all pre-arrival communication information is updated in Opera
Ensure amenities are in the room prior to guests arrival
Merge profiles to ensure missing stay|s with Marriott rewards are reduced
Controlling Rooms Division amenities
Communication with IRD to ensure timely delivery of amenities
Using Micros system to place orders
Controlling costs by tracking amenity consumption
Provide hotel management a condensed informative document regarding the VIP|s for today and tomorrow
Maintain strong positive relationships with Housekeeping and Engineering regarding VIP rooms
Daily communication with IRD providing amenity forecasts.
All emails are read| understood and actioned.
Traces are used in Opera; placing them for follow up| resolving them once completed
Ensuring Executive Committee members are aware of VIPs and coordinating personalized requests and communication
Providing internal communication through effective handover|s
Preparing and utilizing Coversheets ensuring all guest information is included
Assigning VIP status| organizing amenities and providing pre-arrival communication for Long Stay bookings
Assigning VIP status| organizing amenities and providing pre-arrival communication for Repeat guests on their milestone stay
Ensure ETA|s are gained for all bookings through pre-arrival communication to ensure a smooth arrival experience
Update Manager On Duty issues into guest Opera profiles ensuring all information is retained for future stay|s
Silver Marriott Reward members are highlighted| prepared for and also courtesy call completed to ensure maximum satisfaction
Preferences identified for Thoughtful gestures to be completed
Highlight| prepare and oversee the arrival experience for 2 and 3 bedroom suite bookings| ensuring all team members are aware
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline
Complete any additional tasks assigned by Managers / supervisors or team leaders efficiently in order for smooth functioning of the department

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Guest Relations Agent – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000WNY
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Ensuring lobby coverage at all times and special attention in serving VIPs and
Elite members.

Serving guest at the front desk| executive lounge reception (if necessary) and
main lobby while providing the highest level of service possible in an
efficient courteous and professional manner by following Marriott Standards.
Creating memorable experiences for our accomplished guests especially looking
after the Elite members.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

CANDIDATE PROFILE

Experience:

Customer services/contact.
Hotel/hospitality experience especially in the Middle East will be an added value.

Skills and Knowledge

Excellent command of English oral and written communication skills – Arabic or other European Language is an added advantage
Opera knowledge
Tolerant for all guests and colleagues (regardless of race| sex| color or religion)
Diplomatic and positive
Proactive and responsible
Ability to take simple decisions
A people’s person
Fast Learner
Team player
Able to get on well with people from many different backgrounds| cultures| etc.
Able to work under pressure
Ability to multi tasks
Should be flexible and able to work in shifts
Ability to handle cash
Have knowledge of selling skills
Knowledge of Dubai is preferred but not essential
Basic accounting skills

Education or Certification

College Graduate-Preferred
Hotel School is an added advantage-Preferred

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Report to work on time in proper| clean uniform with name tag| griffin| service note| etc.
Maintain high standards of personal hygiene and wear proper uniform at all times (incl. name badge| griffin| service note| etc.).
Ensuring lobby coverage at all times and special attention in serving VIPs and Elite members.
Perform “In Room Check-in” to assigned VIPs and Elite members.
Coordinate with Transportation Desk to ensure timely pick-up and drop-off of guests and whenever possible welcome them at the main drive and assist with check-in
Follow the department check-list and task.
Be knowledgeable about hotel procedures and check all bulletins for info
Get a daily briefing about all special events
Have knowledge about all room rates| discounts and promotions and know how to handle it
Have knowledge about all guest rooms| features and amenities plus all services offered by the hotel
Check in the guest according to SOP & LSOP and Job aids
Follow all cash handling procedures and be able to check out all guests properly
Perform any reasonable request as directed by Management
Operate MARSHA / OPERA and other systems as required
Be knowledgeable of Marriott Rewards| Elite program and other Frequent flyer programs as required
Know the Brand Standard Audit Points and conform adherence
Answer the telephone according to telephone etiquette as laid down by Marriott Standards
Know the procedure to handle safety deposit boxes
Handle email and messages in compliance with guidelines laid down and in a confidential manner
Ensure the cleanliness and upkeep of the Lobby and other work areas
Ensure that all guest problems are solved by using LEARN/GUEST models and escalated properly
Assist fellow associates on their jobs to ensure completion of all jobs on time
Be knowledgeable of all emergency procedures and know how to act on them when required
Due to the nature of our business| to understand that work schedules and demands of the position may vary from time to time.
Ensure all guests are welcomed| met and greeted| offered welcome drinks and/or cold towels (depending on brand) and escorted to the elevators and/or room according to the JW Marriott Welcome Experience.
Use password with discretion and follow all policies laid down by Marriott Intl. with regards to PCI.
Be familiar with all local attractions| hotels| restaurants| etc.
Protect guest and associate security by never revealing any personal information| room numbers| addresses| telephone numbers etc. unless authorized by a manager.
Close shift at the end of the day by strictly following the blind drop closing procedures.
Front desk/Guest Relations leader will always verify your shift closing.
Report any unusual occurrences and/or requests to a Manager.
Act as a hotel and brand ambassador at all times.
Be proactive in anticipating guest needs and ensure lobby presence is maintained at all times.
Be familiar with daily checklists/events/arrival-departure trend of your shift to ensure smooth operations.
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance