Human Resources Specialist – Marriott Executive Apartments Dubai Creek – Dubai

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Job Number 190002OZ
Job Category Human Resources
Location Marriott Executive Apartments Dubai Creek| Dubai| United Arab
Emirates VIEW ON MAP
Brand Marriott Executive Apartments
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
The world is a big place and Marriott Executive Apartments offers corporate
apartments in the biggest and best cities for business travel across Europe|
Asia| Latin America and the Middle East. Join the Marriott Executive
Apartments team and help our guests adapt to a new locale and feel comfortable
and cared for while living away from home.

Assist and support management and the leadership team with handling and
resolving Human Resources issues. Assist employees with internal and external
transfer requests and procedures. Monitor and assist managers/supervisors with
hiring processes and issues. Coordinate and conduct applicant drug screens|
reference checks| background checks| motor vehicle checks| and social security
number verification. Maintain applicant flow| drug screen| orientation and
transfer request logs. Create and maintain new hire and personnel files and
enter them into Human Resources Information Systems. Assist with orientation
of new employees. Monitor all hiring and recruitment processes for compliance
with all local| state| and federal laws and company policies and standards.
Ensure accurate maintenance of all employee records and files (e.g.| interview
documents| I-9|s). Support processing and maintenance of payroll records in
accordance with policies and procedures| as necessary. Inform Human Resources
management of issues related to employee relations within the division or
property. Create and maintain filing systems. Generate Human Resources data
reports as necessary Answer phone calls and record messages. Create and type
office correspondence using computer. Serve as Human Resources subject matter
expert and participate on project teams. Train new hires on Human Resources
processes| programs| policies| information systems| etc. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information. Speak with
others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Human Resources – Secretary – Hili Rayhaan by Rotana – Al Ain

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JOB REF: 3869850
JOB DESCRIPTIONsts.
As a Secretary you are responsible to provide a full range of secretarial and
administrative support activities to the HR Manager| inclusive of highly
confidential and sensitive matters to ensure smooth operation of the Human
Resources office whereby your role will include key responsibilities such as:
•Organize daily incoming correspondence| make preliminary assessment and
handle/respond as appropriate
•Manage the Human Resources Manager’s diary and ensure that trace file is
checked and actioned on a daily basis
•Maintain all employee files and handle telephone calls as per Rotana standard
and take messages and prioritize where necessary
•Keep calendar constantly updated to facilitate appointment and meeting
schedules
•Establish and maintain various filing/records/database of business contacts|
trace pending items and follow up as appropriate
•Arrange for various meetings| take minutes| including board of directors
meetings| as well as any management meeting as they arise
•Coordinate daily communication and briefing between the Human Resources
Manager| Government Relations Officer| etc
•Organize business travel arrangements and other duties as assigned

We’re currently seeking for passionate and dynamic guest focused Human
Resources professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
guests.

As a Secretary you are responsible to provide a full range of secretarial and
administrative support activities to the HR Manager| inclusive of highly
confidential and sensitive matters to ensure smooth operation of the Human
Resources office whereby your role will include key responsibilities such as:

•Organize daily incoming correspondence| make preliminary assessment and
handle/respond as appropriate
•Manage the Human Resources Manager’s diary and ensure that trace file is
checked and actioned on a daily basis
•Maintain all employee files and handle telephone calls as per Rotana standard
and take messages and prioritize where necessary
•Keep calendar constantly updated to facilitate appointment and meeting
schedules
•Establish and maintain various filing/records/database of business contacts|
trace pending items and follow up as appropriate
•Arrange for various meetings| take minutes| including board of directors
meetings| as well as any management meeting as they arise
•Coordinate daily communication and briefing between the Human Resources
Manager| Government Relations Officer| etc
•Organize business travel arrangements and other duties as assigned

Education| Qualifications & Experiences

You should ideally have a college diploma in secretarial training and relevant
previous experiences. You must also have fluency in both written and spoken
English and the ability to take sufficient notes at a meeting to prepare
record of events. Computer literate & sufficient typing skills to complete
60wpm accurately will be highly regarded.

Human Resources Coordinator – Bulgari Hotel & Resorts – Dubai

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Job Number 1900023U
Job Category Human Resources
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Assist and support management and the leadership team with handling and
resolving Human Resources issues. Assist employees with internal and external
transfer requests and procedures. Monitor and assist managers/supervisors with
hiring processes and issues. Coordinate and conduct applicant drug screens|
reference checks| background checks| motor vehicle checks| and social security
number verification. Maintain applicant flow| drug screen| orientation and
transfer request logs. Create and maintain new hire and personnel files and
enter them into Human Resources Information Systems. Assist with orientation
of new employees. Monitor all hiring and recruitment processes for compliance
with all local| state| and federal laws and company policies and standards.
Ensure accurate maintenance of all employee records and files (e.g.| interview
documents| I-9|s). Support processing and maintenance of payroll records in
accordance with policies and procedures| as necessary. Inform Human Resources
management of issues related to employee relations within the division or
property. Create and maintain filing systems. Generate Human Resources data
reports as necessary Answer phone calls and record messages. Create and type
office correspondence using computer. Serve as Human Resources subject matter
expert and participate on project teams. Train new hires on Human Resources
processes| programs| policies| information systems| etc. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information. Speak with
others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Assistant Human Resources Manager – Bulgari Hotel & Resorts – Dubai

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Job Number 1900023Q
Job Category Human Resources
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The candidate must have Luxury experience as a Supervisor for at least 2 to 3
years
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

The candidate must have Luxury experience as a Supervisor for at least 2 to
3 years

JOB SUMMARY

The HR Manager directs and works with Human Resources and Operations employees
to carry out the daily activities of the Human Resource Office including
oversight of recruitment| total compensation| training and development|
association/labor relations| and performance management. Additionally| the HR
Manager focuses on delivering HR services that meet or exceed the needs of
employees and enable business success; as well as ensures compliance with all
applicable laws| regulations and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 2 years experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Leading and Monitoring Recruitment and Hiring Activity

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on vendor partner’s performance regarding applicant
sourcing and selection.

Administering and Providing Education Related to Employee Benefits

• Works with unemployment services provider to respond to unemployment claims;
reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee benefits.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

_

Talent Development Manager – JW Marriott Hotel Dubai – Dubai

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Job Number 190001T6
Job Category Human Resources
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and
development activities are strategically linked to the organization’s mission
and vision. Works with property leadership team to identify and address
employee and organizational development needs. The position is responsible for
ensuring effective training is in place to enable the achievement of desired
business results. Training programs focus on a variety of topics| including
product knowledge| company philosophy| and customer service and leadership
skills. Conducts needs assessments| designs and develops training programs and
facilitates the delivery of both custom and corporate training programs.
Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Hotel and
Restaurant Management| Hospitality| Business Administration| or related major;
2 years experience in the human resources or related professional area;
certified trainer.

OR

• 4-year bachelor|s degree in Human Resources| Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; certified
trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service
excellence.

• Ensures employees receive on-going training to understand guest
expectations.

• Uses effective training methods to ensure employees have a good
understanding of guest satisfaction and can demonstrate guest satisfaction
skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate
effective technical and leadership skills.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and
general property training) are strategically linked to the organization’s
mission and vision.

• Identifies performance gaps and works with managers to develop and implement
appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as
appropriate.

• Aligns current training and development programs to effectively impact key
business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development
activities.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.

• Manages budget in alignment with Human Resources and property financial
goals.

• Manages department controllable expenses to achieve or exceed budgeted
goals.

• Utilizes P-card if appropriate to control and monitor departmental
expenditures.

_

Human Resources Executive – Recruitment – Four Points by Sheraton Sheikh Zayed Road – Dubai

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Job Number 190000O4
Job Category Human Resources
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates VIEW ON MAP
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Assist and support management and the leadership team with handling and
resolving Human Resources issues. Assist employees with internal and external
transfer requests and procedures. Monitor and assist managers/supervisors with
hiring processes and issues. Coordinate and conduct applicant drug screens|
reference checks| background checks| motor vehicle checks| and social security
number verification. Maintain applicant flow| drug screen| orientation and
transfer request logs. Create and maintain new hire and personnel files and
enter them into Human Resources Information Systems. Assist with orientation
of new employees. Monitor all hiring and recruitment processes for compliance
with all local| state| and federal laws and company policies and standards.
Ensure accurate maintenance of all employee records and files (e.g.| interview
documents| I-9|s). Support processing and maintenance of payroll records in
accordance with policies and procedures| as necessary. Inform Human Resources
management of issues related to employee relations within the division or
property. Create and maintain filing systems. Generate Human Resources data
reports as necessary Answer phone calls and record messages. Create and type
office correspondence using computer. Serve as Human Resources subject matter
expert and participate on project teams. Train new hires on Human Resources
processes| programs| policies| information systems| etc. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information. Speak with
others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Human Resources – Colleague Outlet Attendant – Centro Sharjah – Sharjah

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Centro hotel Sharjah UAE lounge
Centro hotel Sharjah UAE lounge

JOB DESCRIPTION
We are currently seeking for passionate and dynamic guest focused Food &
Beverage professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
colleagues.

As a Colleague Outlet Attendant you are responsible to ensure and maintain a
proper and hygienic Cafeteria for all associates and your role will include
key responsibilities such as:
• Receive work assignment and supplies and check all tables and back of house
areas
• Wash sink| ban marry| tiles| kitchen equipment| furniture and floor in the
Cafeteria and replenish supplies
 
• Clean and keep the buffet area and service areas neat and tidy at all times
 
• Report any maintenance work required immediately

• Report damaged or missing items immediately

• Turn in all ‘Lost and Found’ articles to the Housekeeping Department before
leaving off duty

• Greet colleagues in courteous and polite manner at all times

• Clean all service areas and ensure no loss or breakage while cleaning

We are currently seeking for passionate and dynamic guest focused Food &
Beverage professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
colleagues.

As a Colleague Outlet Attendant you are responsible to ensure and maintain a
proper and hygienic Cafeteria for all associates and your role will include
key responsibilities such as:

• Receive work assignment and supplies and check all tables and back of house
areas

• Wash sink| ban marry| tiles| kitchen equipment| furniture and floor in the
Cafeteria and replenish supplies

• Clean and keep the buffet area and service areas neat and tidy at all times

• Report any maintenance work required immediately

• Report damaged or missing items immediately

• Turn in all ‘Lost and Found’ articles to the Housekeeping Department before
leaving off duty

• Greet colleagues in courteous and polite manner at all times

• Clean all service areas and ensure no loss or breakage while cleaning

Education| Qualifications & Experiences

You should have ideally a high school qualification with previous experience
in a related discipline. You must have a good command of English and other
language skills are of an advantage.

Director of Quality and Learning – The Ritz-Carlton – Dubai International Financial Centre

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai
Job Number 18003IO7
Job Category Procurement| Purchasing| and Quality Assurance
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for communicating the concept of Total Quality Management through
advising| coaching| training| and facilitating. Position works with direct
reports| General Managers| and other staff to develop and implement quality
assurance strategies. The position is responsible for ensuring that quality
processes meet company’s mission and brand standards| target customer needs|
ensure employee satisfaction| and focus on continuous improvement at the
property level. .

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership style.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Facilitates process improvement teams| assuring use of the systematic
processes| and improvement is achievable and measurable.

Leading Quality Assurance Team

• Trains team members and managers on problem solving| process improvement and
strategic planning techniques

• Develops systems to enable employees to understand guest satisfaction
results.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Coaches managers on adopting the Total Quality Management leadership style.

• Educates new employees on the foundations of the quality processes| how to
use quality tools and their role in continuous improvement.

• Familiarizes employees with the daily quality production reports and how to
spot trends in their work areas and initiate root cause analysis.

Managing Quality Tools

• Ensures that management practices at all levels are aligned with quality
tools.

• Uses data collection methods to compile| display| track| and analyze defect
trends.

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Analyzes issues and identifies trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Creates an atmosphere in all properties that meets or exceeds guest
expectations.

Managing and Conducting Human Resources Activities

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in quality
assurance.

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Human Resources Intern – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 18003IEE
Job Category Human Resources
Location Marriott Hotel Al Jaddaf| Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Answer phone calls and record messages. Create and maintain filing systems.
File and maintain applicant interview documentation and records. File| track|
and process employment applications. Create and type office correspondence
using a computer. Audit and coordinate distribution of paychecks. Communicate
to all applicants receiving a job offer the necessary documentation required
to bring on first day of employment in order to complete I-9 employment
verification forms. Create new employee personnel file. Design and update the
display and content of employee communication bulletin boards (e.g.| in
regards to employment| recruitment| transfers| and promotions). Post all
necessary legal or regulatory notices related to Human Resources in view of
all employees as required by law.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Ensure uniform and
personal appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Assist other employees to
ensure proper coverage and prompt guest service. Develop and maintain positive
working relationships with others; support team to reach common goals; listen
and respond appropriately to the concerns of other employees. Speak with
others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Enter and locate work-related information using computers and/or
point of sale systems. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Cluster HR & Training Manager – Aloft Me’aisam – Dubai

Aloft hotel Dubai Deira city centre

APPLY HERE

 
Aloft hotel Dubai Deira city centreJob Number 18003GNG
Job Category Human Resources
Location Aloft Me’aisam| Dubai| Dubai| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? Yes
Position Type Management
 
Start Your Journey With Us

At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.
 
At Element| we believe that travelers deserve more than a place to stay. They
need a place to thrive| where they can start every day fresh| focused| feeling
alive. Whether they’re stopping by for a few days or settling in for a few
weeks| time away from home shouldn’t mean time away from life. Our travelers
recognize and appreciate our approachable| multidimensional staff| and we are
energized by helping them find their own space in Element. We help our guests
live life away as they do at home| no matter how long they stay. If you’re an
active optimist who doesn’t second guess connecting with like-minded guests
and creating a balanced space for yourself and those around you| we invite you
to explore career opportunities with Element.

We are hiring a Cluster HR & Training Manager for three properties across
two brands within Marriott International.

This exciting role will be responsible for embedding the brands throughout the
Hotels| as Human Resources & Training Manager and oversee quality across all
of the three properties. You will be required to work closely with Managers to
ensure delivery of HR Services that meet or exceed the needs of employees and
enable the business success| as well ensuring compliance with all applicable
laws| regulations & operating procedures.

This role reports to the Cluster General Manager and will work across
three properties.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development.

Helps drive company values and philosophy and ensures all training and
development activities are strategically linked to the organization’s mission
and vision. Works with property leadership team to identify and address
employee and organizational development needs.

Additionally| he/she focuses on delivering HR services that meet or exceed the
needs of employees and enable business success; as well as ensures compliance
with all applicable laws| regulations and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

Evaluating Training Programs Effectiveness

Monitors enrollment and attendance at training classes.

Meets regularly with participants to assess progress and address concerns.

Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

Reviews comment cards| guest satisfaction results and other data to identify areas of improvement.

Measures transfer of learning from training courses to the operation.

Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

Aligns current training and development programs to effectively impact key business indicators.

Establishes guidelines so employees understand expectations and parameters.

Develops specific training to improve service performance.

Drives brand values and philosophy in all training and development activities.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing Training Budgets

Participates in the development of the Training budget as required.

Manages budget in alignment with Human Resources and property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Utilizes P-card if appropriate to control and monitor departmental expenditures.

Assistant Training Manager – Sheraton Mall of the Emirates Hotel – Dubai

Sheraton Mall of the Emirates Hotel Dubai

APPLY HERE

 

Sheraton Mall of the Emirates Hotel Dubai
Sheraton Mall of the Emirates Hotel Dubai
At Sheraton| we go above and beyond in everything we do. We are inspired by our guests and one another ? and are driven to make things better. We love what we do| and we give it all we?ve got ? on property and off. When guests stay with us| it?s not just a room with a bed that they?re buying. It?s an experience. We?re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you| we encourage you to explore careers with Sheraton.
 

Job Summary
 
?????Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local| state| and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions| requests| and concerns from employees and management regarding company and Human Resources programs| policies and guidelines. Disseminate information to employees related to employer-employee relations| employee activities| and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g.| interview documents| I-9’s). Assist in logistics| administration| and scheduling of annual employee surveys. Answer phone calls and record messages. Assist management in hiring| training| scheduling| evaluating| counseling| disciplining| and motivating and coaching employees.
 

???? Follow all company and safety and security policies and procedures; report accidents| injuries| and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move| lift| carry| push| pull| and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.??Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability| veteran status or any other basis protected under federal| state or local laws.
 

Senior HR Manager – Dubai Area Office – Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 18003DFV
Job Category Human Resources
Location Dubai Area Office, Dubai
Schedule Full-time
Relocation? Yes
Position Type Management
 
Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

CLS Generic Position Summary:
As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision making process.
 
Specific Job Summary:
As an integral part of the compensation team, this position provides consulting and analytical support to the Compensation function. Position will coordinate and manage moderate to complex project tasks with Marriott’s Compensation Team, corporate and field clients. Responsible for orchestrating and managing milestones and completion of tasks in accordance with developed project plan. The position will support Marriott’s compensation programs to ensure internal equity, external competitiveness, and compliance with applicable regulations and policies.

CLS Generic Expected Contributions:
Contributes to team, department and/or business results by managing small projects, business processes or parts of larger ones.
Responds to and solves routine business requests with limited to moderate risk.
Works to enhance the organization’s capabilities through:

– collaborating with others.
– completing tasks appropriately
– providing timely coaching and feedback
– making distinctions in performance.

Assists more senior associates in achieving business results by:
– identifying opportunities to enhance the effectiveness of business processes.
– providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
– participating in setting department operating plans.
– recognizing and celebrating team successes.
– achieving results against budget within scope of responsibility.

Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.

Specific Expected Contributions (including duties and responsibilities):
– Work closely with outsourcing partners to prepare for and execute quarterly and/ or annual merit and bonus program. In conjunction with market benchmark provider, lead and/or conduct comprehensive analyses supporting compensation programs, i.e. merit, bonus, recognition programs, etc.
– Determine opportunities for leveraging technology and develop databases and tools to support department projects and analyses. Uses data to make organizational proposals related to the effectiveness, accuracy and efficiency of compensation programs.
– Lead market total compensation wage reviews. Provide guidance and recommendations to markets/brand leaders.
– Working independently with designated clients (disciplines, geographies, businesses), provides on-going compensation consultation regarding management and hourly compensation issues in an accurate and timely manner. Identifies issues which may evolve to be broader projects, such as those with an enterprise-wide scope. Prepares recommendations/options and presents to manager for support and direction.
– Leveraging consulting experience, provides compensation expertise to aid customers at all levels in the organization in making informed compensation decisions. Independently conducts salary analysis as requested by clients including analyzing salaries for internal equity and compliance with compensation guidelines and provides recommendations and alternatives.
– Develop and document procedures to streamline processes and ensure compliance with regulatory requirements and work with HR Generalists to educate managers.
– Leads efforts related to the design of incentive and recognition program recommendations in support of company goals and brand philosophy.

Supports more senior associates in achieving business results by:
– acting in a consultative fashion to implement programs impacting the broader organization.
– developing and recommending approaches for communication of broader compensation-related organizational goals.
– achieving results against budget within scope of responsibility.
– recommending calculated risks to move the department or team forward.
– Developing and promoting adoption of systems to organize, track, and answer questions on enterprise-wide issues
– balancing the interests of own group with the interests of the organization.
– influencing decision-making of clients in support of departmental/corporate objectives.

Responsible for own work and assists in contributing to team, department and/or business results. Performs other duties as appropriate.
Coordinates and manages a variety of enterprise-wide compensation infrastructure projects (i.e. site classification, structure analysis, etc.) throughout the development and implementation process. Works with internal and external resources to ensure timely completion of all projects within budget constraints.

Specific Candidate Profile (the education, experience, skills and attributes that are important for this position):
• BA/BS degree in Human Resources or a related field or equivalent experience;
• 4-7 years of solid, progressive compensation analysis, design and administration experience required.
• Proven project management skills and experiences in leading medium to large enterprise-wide projects.
• Excellent written and verbal communication skills required.
• Demonstrated experience interacting effectively as a team member/consultant with all levels of associates.
• Proven ability to independently identify and analyze problems/issues, assess risk, evaluate alternative potential solutions and recommend a course of action.
• Ability to perform independently.
• Strong MS Word and expert Excel and Access skills are required. PeopleSoft experience and proficiency preferred.

HR Assistant Director – Khalidiya Palace hotel – Abu Dhabi

Resort Khalidiya Palace Rayhaan Abu Dhabi

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Resort Khalidiya Palace Rayhaan Abu Dhabi
Resort Khalidiya Palace Rayhaan Abu Dhabi

Expiry Date: 2018/12/26
Ref. JB3846705
 
Human Resources – Assistant Director of Human Resources
Khalidiya Palace Rayhaan by Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Human Resources / Assistant Human Resources Manager you are responsible for assisting the Director of Human Resources / Human Resources Manager in managing all the respective HR functions in order to meet the strategic business objectives.
 
The role involves development and implementation of strategies and policies and will include key responsibilities such as:
 
•Assist in the recruitment and hiring of all front line employees
 
•Available for employees at all levels to advise, counsel and assist with problems or queries
 
•Encourage a good standard of employee conduct and behavior and coordinate disciplinary procedure when necessary

•Coordinate, control and inspect staff accommodation and ensures it is of the highest possible standard of cleanliness and comfort

•Coordinate and encourage sports and social activities on a regular basis

•Ensure the publication of any information on a regular basis by maintaining lively and interesting staff notice boards and updating ‘Insight Rotana’

•Ensure appraisals are carried out for every employee at least once every 12 months and review all appraisals and follow up on development needs, if required.

•Maintain high level of colleague satisfaction and team spirit through active support, direction and participation with hotel core committees

•Maintain a high level of effectiveness communication throughout the hotel

•Foster and promote a cooperative working climate, maximizing productivity and morale

Skills
Education, Qualifications & Experiences

You should have a university degree in a related discipline / or professional Human Resources designation with a minimum of one year experience in the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.

HR Manager wanted ADCB bank – SERCO – Dubai

Serco logo

APPLY HERE

Serco logo
Serco logo

Career Opportunities: HR Manager (54871)
Req ID 54871 – Posted 30/10/2018 – United Arab Emirates – Dubai – HR Professionals – Full Time
Key purpose
 
The purpose of the Human Resources (HR) Manager role is to work with the HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demands of the Serco business. The HR Manager manages, executes, directs and monitors delivery of HR services to support people management to the business and provides human resource advise for Serco People Managers, covering all areas of the employee lifecycle including employee relations, performance management, pay review, talent management and absence management and will manage from one to a team of Senior HR Advisors.

Key Responsibilities
 
Works with both the HR Business Partner and HR Shared Service management to agree and implement strategies that support business objectives;
Provides a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resources issues, employee life cycle procedures and policies
consistent with employee standards, legislation and guidelines;
Liaises with people managers regarding the people issues related to procedures and policies and ensures that people managers work within the defined policy & procedures;
Manages end-to-end and timely closure of disciplinary, performance, reward, talent, grievance cases and absence management for all employees;
Provides coaching and mentoring to line managers on employee relations, performance management, pay review, talent management, absence management and people transition management;
Responsible for ensuring the quality of on-boarding within their business units and managing the contract specific on-boarding process for people managers and employees;
Assists people managers in the development of manpower plans on an annual basis;
Identifies capability gaps and provides analysis to the HR Business Partner to ensure capability gaps are closed;
Ownership of the implementation and monitoring of the Performance Management process within their contracts, including providing training to people managers;
Delivers training appropriate to support the implementation of people management initiatives or to embed policies and procedures;
Implements employee engagement initiatives across the contract base to drive a culture of exceptional customer service;
Facilitates the annual employee survey and works with people managers to develop action plans;
Provide Support to the HR Business Partner with all transitions and mobilizations within their division;

Manages the annual pay review process within their business unit, ensuring people managers are following any Group or Regional Compensation and Benefits Procedures and that performance ratings are correctly reflected;
Performs job evaluation within their contracts and provides evaluation recommendations to the HR Business Partner for verification;
Monitors progress against Nationalization targets within their contracts and identifies areas for improvement following consultation with people managers;
Prepares weekly and monthly reports.
Manage ad hoc projects as directed by the HRBP.
Analyses exit interview feedback and provide information, guidance and analysis as appropriate to people managers and HR Business Partner;
Is a point of escalation for the MYHR and Senior Advisors for more complex queries;
Attends audits and ensures accuracy of data provided by the Senior HR Advisors in relation to onboarding, performance management, competence and business procedure compliance and ensures actions are closed following audit reports;
Acts in accordance with the Governing Principles of Serco at all times and is a champion of the Governing Principles within their contracts;
Perform and carry out other duties as instructed / directed by the Human Resources Business Partner.

HSQE Responsibilities and Information Security Responsibilities

Plays an active role in the development and implementation of the Integrated Management System requirements within their Department and provide the leadership to ensure that contents of Environment, Quality, Health & Safety and Information Security Policy Statements are known and understood by their staff
Provides input into the development of the Environment, Quality, Health & Safety and Information Security Policy Statements
Exercises a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility;
Ensures that a good HSQE and Information Security culture is promoted within their departments and among their peers
Leads by example and ensure that ways to conserve energy, water and resources and minimise the generation of waste are identified and responded to within their area of responsibility
Protects information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Promotes a good HSQE and Information Security culture among their departments and peers
Conducts regular reviews on the HSQE and Information Security Performance and seek ways to continually improve
Carries out regular safety tours and inspections

Knowledge

Minimum Bachelors Degree or equivalent. A recognised HR qualification (CIPD or equivalent) is preferred;
Excellent, in depth knowledge of Human Resource practices;
High-level knowledge of employment legislation in countries within which their role operates and how to translate into day to day HR operations.

Skills

Supervisory capability;
Have an up to date understanding and application of employment law and HR best practice;
Relationship Management Skills – e.g. influencing, stakeholder management, dealing and having with difficult conversations;
Excellent negotiation skills with confidence in communication;
Excellent communication skills (written and verbal) to ensure that employee communications drives engagement across all levels;
Ability to coach and develop people managers;
Strong people management and relationship building skills essential;
Ability to work collaboratively, working closely with HR Shared Service teams to ensure joined up delivery;
Customer focus with a drive to deliver exceptional customer service;
Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity;
Ability to quickly gain and maintain a deep understanding of the business he/she supports;
Ability to apply judgement to individual cases, make decisions and manage risks;
Delivery focused individual with the ability to work in a self-sufficient manner;
Ability to demonstrate presence and credibility within the organisation and manage key stakeholders;
A creative ‘can-do’ attitude and preparedness to meet new challenges.

Experience

In depth Generalist HR experience;
Excellent generalist/operational HR experience at HR Manager level or equivalent;
Experience of managing a team of people;
Practical experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases and complex case management, performance and reward management, people transitions
Experienced at coaching/influencing/ mentoring managers.

Additional dimensions, KPIs or special features of the role

Functional role within the HR operations providing consultative and coaching advice to people managers
Required to provide consultative support to people managers
Functional role within the HR operations providing consultative and coaching advice to people managers
Required to provide consultative support to people managers
Responsible for managing a team of Senior Advisors within the business
Responsible for providing a professional, customer focus service of HR advice to the business.
A high level of mobility is required.

Recruiter wanted – PARSONS – Abu Dhabi

APPLY HERE

Parsons logo Dubai

REF: 53765
Parsons’ engineering and construction management staff members create innovative, safe, and sustainable infrastructure in the Kingdom of Saudi Arabia, the United Arab Emirates, Qatar, Oman, Bahrain, and Kuwait. We deliver rail, transit, road, and highway transportation; water conveyance and wastewater treatment; oil and gas; land development; public; and aviation infrastructure to our customers and communities. Parsons creates interconnected communities and world-class infrastructure.

POSITION OVERVIEW:
Provides guidance to employees and hiring managers on recruitment issues. The incumbent must be proficient in applying relevant TM principles, company policies, and practices to complete recruitment tasks.
 
SPECIFIC RESPONSIBILITIES:
Collaborates with recruitment team and hiring managers in defining position responsibilities and identifying potential qualified candidates.
Interviews and recommends placement of candidates for various positions on the assigned project/s.

Manages the hiring process including recommending salary offers, relocation packages, and addressing any other issues pertaining to prospective candidates. May negotiate relocation packages for employees being redeployed to new work locations.
Clearly articulates the application of relevant laws and regulations, as well as TM principles and company policies related to area of responsibility, in an effort to guide hiring managers in making decisions, as the need arises.
Performs other responsibilities associated with this position as may be appropriate.
QUALIFICATIONS:

Bachelor’s degree from a recognized college/university.
5 years of work experience, of which minimum 2 years in recruitment. This is a junior, development position.
Familiarity of using an advanced applicant tracking system / software.
Fluent in English language, both written and spoken.
Acute attention to detail and organized.
Upholds the principles and values of the company.
Excellent interpersonal skills and ability to handle a variety of sensitive situations and confidential assignments.

Recruiter – Arabic Speaker wanted at SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Career Opportunities: Recruiter – Arabic Speaker (53761)
Req ID 53761 – Posted 04/10/2018 – United Arab Emirates – Dubai – HR Professionals – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

We are looking for a highly motivated and committed Recruiter to look after the Serco Middle East Transport Sector. Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS).

Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Bayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.

The Middle East business has historically been UAE-focused, with more recent growth in Bahrain, Iraq, Qatar and The Kingdom Of Saudi Arabia. In line with the wider group strategy, the CEO Middle East role is critical to growth within existing and new geographies and sectors.

The key purpose of this role is to support the hiring of all required staff into the Transport for Serco Middle East. The role will be responsible for enhancing organizational effectiveness through ensuring the best quality candidates are identified and selected appropriately, and within required timeframes. The role will also provide support to other sectors hiring needs when required.

 

Reason for role

The Serco Middle East business is seen as a growth engine for Serco Group. The Middle East strategy and organisational structure is aligned to a number of the five pillars established through the strategic review as core foundations for the growth of Serco, including Transport, Aviation and Health/Facilities Management.

To enable Serco Middle East to deliver on its revenue and growth targets, the quality and timeliness of the supply of resources is a critical component. This means ensuring that the Transport business is able to meet client requirements for personnel, with the correct skills levels, at the time committed to the client. To achieve this, the role has to gain knowledge of the current and future resourcing requirements, have a good market knowledge to understand where to obtain the resources and be able to work with the recruitment team to deliver.

Structure and reporting relationship

The role will report to the Recruitment Manager, Transport.

Key Stakeholders to the role will be

Transport HR Business Partner’s direct reports
Hiring Managers in the Transport business
Recruitment Team and wider HR team
Wider Serco Middle East support teams including Finance, Bidding and Commercial Teams

Key Responsibilities

Own the end to end recruitment process for Transport, typically for Grades up to 15. The end to end process includes:
Complying with the internal job posting policy;
Managing external sourcing channels;
Building and managing candidate pipelines;
Screening CVs;
Managing rejections;
Arranging assessments;
Overseeing logistics;
Collating information; and
Ensuring Candidates are managed through the onboarding process.
Be responsible for delivering against the Transport sourcing strategies for roles including mass hiring, direct sourcing, Contingency and Retained Agency use.
Be responsible for delivering “project” recruitment and mobilizations within their assigned business units
Research and recommend channels to recruitment. e.g. search firms national/local publications, trade magazines, career fairs, universities and internetetc
Pre-screens candidates and attends interviews with Line Managers for assigned roles to ensure the best quality candidates are identified and selected appropriately
Draft interview questions and determine the appropriate interview pack and technique based on level of role. Advises and supports the Line manager accordingly
Ensure Line Managers are recruiting within the agreed organisational parameters and governance procedures
Ensure Line Managers are well equipped to make the right hiring decisions and ensure the end to end hiring process is smooth and efficient
Works with, develops and manages the relationships with recruitment agents as preferred suppliers to Serco
Implements assessment methodologies as required for the roles, including psychometric testing
Carry out analysis of data and work to create meaningful MI around recruitment activity
Work closely with Line managers to ensure hiring strategies are implemented and the hiring parameters are met
Carry out ad-hoc project work as directed by the Recruitment Manager
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a healthy and hard-working culture among their peers, subcontractors and third parties
Assume the responsibilities of the Sr. Recruiter in their absence

Revenue Protection Officer wanted at SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Revenue Protection Officer – Success Profile
 
Reporting to: Revenue Protection Supervisor
 
Division/Function: Transport – Dubai Metro and Tram
 
Base location: Dubai
 

Job ID: Administrative
 
Job Family: Operations Passenger Services Department
 
Grade: 11

Key purpose

The purpose of this position is to provide administrative support to the Revenue and Protection Department and collate the required revenue reports for Dubai Metro and Tram.

 

Structure and reporting relationship

This role reports to the Revenue Protection Supervisor and will give administrative assistance to the Deputy Head of Operations Services and Revenue Protection Manager.

 

Based on the specific requirement of the role

Key accountabilities

The Revenue Protection officer will be responsible for providing administrative and clerical support within Revenue and Protection Department.
Responsible in scheduling meetings, taking minutes of the meeting and ensure that action register is always updated.
Responsible for collating the following reports:
Daily reports
Daily Fine Data Base
Daily Revenue protection (cumulative fine, violations, paid and unpaid fines)
Weekly/Monthly Revenue protection report
Weekly/Monthly Fine Analysis report
Weekly/Monthly Ticket Inspector Report
*The above reports will be submitted to Revenue Protection Supervisor

Monthly updates for Sickness and absence report
Monthly updates for Business Expenses report
Monthly updates for Mobile report
*The above reports will be submitted to the Operations Coordinator as part of the Monthly updates from Revenue Protection Department to the Operations Director

Coordinate with other Operations Section Coordinators and Administrators and keep track of Revenue and Protection staff records including contact details and emergency contact details
Responsible for monitoring attendance, overtime, leaves (annual, sick and etc.) and ensure that Mohr and Operations Tracker is updated
Create and maintain an efficient filing system
Co-ordinate with all concerned parties to ensure an efficient level of general office support activities – e.g. filing, diary keeping, stationery, meeting rooms management, procurement requisitions
To perform as My HR super user, provides support and act as first point of contact of employees in relation to the use of My HR Employee Self Service
To perform as SAP super user:
Raising purchase orders
Generate Accrual reports
Process reimbursement via BER
Coordinates company events including team building, away day, annual event, briefings/presentations to make sure it runs smoothly and successfully; managing details like programme, location, selecting menus, accommodation and transportation
Maintain soft copies of standard templates and formats to facilitate consistent and efficient documentation
Assist the Revenue and Protection Department in complying with documentary requirements, process requests by acquiring proper signature and submit relevant parties
Assist Revenue and Protection department in coordinating a smooth office transfers and complying with the documentary requirement
Perform and carry out duties as instructed / directed by Revenue Protection Supervisor
Essential technical and professional skills , knowledge and qualifications

Ideally a Degree holder or high diploma of post-secondary education in a related discipline.

Skills:

Knowledgeable is Microsoft Office particularly in Word, Excel, Power point and Visio and ability to learn new software based applications
Excellent communication and influencing skills
Excellent level of English comprehension, spoken and writing skills and in numeracy skills required to take minutes, prepare, edit, proof read letters, reports, etc.
Highly organised and methodical in approach to work
Motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies
With are venue and protection experienced is an advantage
A dynamic, high energy individual who can support several groups/sections within a department
A mature and responsible approach to work and use initiative to solve problems and be able to liaise in a professional and persuasive manner with staff at all levels in the organisation
Strong organisational skills, detail oriented, and the ability to handle multiple priorities
Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information

Qualifications:

A minimum of 3 years, preferably 5 years of experience as an Administrator