Job Number 18003GNG
Job Category Human Resources
Location Aloft Me’aisam| Dubai| Dubai| United Arab Emirates
Brand Aloft Hotels
Position Type Management
Start Your Journey With Us
At Aloft Hotels were wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style theyre not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. Were looking for
innovative self-expressers who arent afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.
At Element| we believe that travelers deserve more than a place to stay. They
need a place to thrive| where they can start every day fresh| focused| feeling
alive. Whether theyre stopping by for a few days or settling in for a few
weeks| time away from home shouldnt mean time away from life. Our travelers
recognize and appreciate our approachable| multidimensional staff| and we are
energized by helping them find their own space in Element. We help our guests
live life away as they do at home| no matter how long they stay. If youre an
active optimist who doesnt second guess connecting with like-minded guests
and creating a balanced space for yourself and those around you| we invite you
to explore career opportunities with Element.
We are hiring a Cluster HR & Training Manager for three properties across
two brands within Marriott International.
This exciting role will be responsible for embedding the brands throughout the
Hotels| as Human Resources & Training Manager and oversee quality across all
of the three properties. You will be required to work closely with Managers to
ensure delivery of HR Services that meet or exceed the needs of employees and
enable the business success| as well ensuring compliance with all applicable
laws| regulations & operating procedures.
This role reports to the Cluster General Manager and will work across
As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development.
Helps drive company values and philosophy and ensures all training and
development activities are strategically linked to the organizations mission
and vision. Works with property leadership team to identify and address
employee and organizational development needs.
Additionally| he/she focuses on delivering HR services that meet or exceed the
needs of employees and enable business success; as well as ensures compliance
with all applicable laws| regulations and operating procedures.
Education and Experience
High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.
2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.
CORE WORK ACTIVITIES
Managing Recruitment and Hiring Process
Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.
Establishes and maintains contact with external recruitment sources.
Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.
Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.
Oversees/monitors candidate identification and selection process.
Provides subject matter expertise to property managers regarding selection
Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
Performs quality control on candidate identification/selection.
Administering and Educating Employee Benefits
Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.
Prepares| audits and distributes unemployment claim activity reports to
Attends unemployment hearings and ensures property is properly represented.
Ensures that department has the available resources on hand to administer
Managing Employee Development
Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.
Ensures employees are cross-trained to support successful daily operations.
Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.
Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.
Ensures attendance by all new hires and participation of the leadership team
in training programs
Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.
Maintaining Employee Relations
Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).
Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
Utilizes an open door policy to acknowledge employee problems or concerns
in a timely manner
Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.
Partners with Loss Prevention to conduct employee accident investigations|
Communicates performance expectations in accordance with job descriptions
for each position.
Managing Legal and Compliance Practices
Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.
Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.
Ensures medical records are maintained in a separate| secure and
confidential medical file.
Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).
Communicates property rules and regulations via the employee handbook.
Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.
Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.
Manages Workers Compensation claims to ensure appropriate employee care and
Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).
Evaluating Training Programs Effectiveness
Monitors enrollment and attendance at training classes.
Meets regularly with participants to assess progress and address concerns.
Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
Reviews comment cards| guest satisfaction results and other data to identify areas of improvement.
Measures transfer of learning from training courses to the operation.
Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets
Ensures all training and development activities (department specific and general property training) are strategically linked to the organizations mission and vision.
Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
Aligns current training and development programs to effectively impact key business indicators.
Establishes guidelines so employees understand expectations and parameters.
Develops specific training to improve service performance.
Drives brand values and philosophy in all training and development activities.
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Training Budgets
Participates in the development of the Training budget as required.
Manages budget in alignment with Human Resources and property financial goals.
Manages department controllable expenses to achieve or exceed budgeted goals.
Utilizes P-card if appropriate to control and monitor departmental expenditures.