Front Desk Agent – (Russian speaking) – Waldorf Astoria The Palm

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JOB DESCRIPTION
 
A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception
services for Guests to contribute to an overall exceptional experience from
check-in through check-out and complete audits| as required.
What will it be like to work for Waldorf Astoria Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level of
customer service| you may be just the person we are looking for to work as a
Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldorf
Astoria Hotels & Resorts where we promise our Guests a single rich| experience
at every extraordinary place they visit.

What will I be doing?

As Front Desk Agent| you will provide reception services for Guests to
contribute to an overall exceptional experience from check-in through check-
out and complete audits| as required. A Front Desk Agent contributes to the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required

Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other departments

Demonstrate a high level of customer service at all times

Attend appropriate training courses| when required| and assist with the Night Team|s training and development efforts

Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily duties

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy

Comply with hotel security| fire regulations and all heath and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company brand standards

Assist other departments| as necessary

Reservations Agent – DoubleTree by Hilton Jumeirah

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JOB DESCRIPTION
 
A Reservations Agent will serve as the main contact for room reservations at
the hotel; and therefore| must offer an excellent service and influence the
Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent| you will serve as the first line of inquiry for room
reservations within the hotel. A Reservation Agent is responsible for offering
excellent customer service| options| and other solutions to meet Guest and
customer needs. Specifically| a Reservations Agent will perform the following
tasks to the highest standards:

Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriate
Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectation
Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree
Preferably with Hilton background

Room Attendant – DoubleTree by Hilton Jumeirah

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JOB DESCRIPTION
 
A Room Attendant is responsible for cleaning guest rooms and replenishing
amenities to deliver an excellent Guest and Member experience while managing
guest requests in a timely manner.
What will I be doing?
As a Room Attendant| you are responsible for cleaning guest rooms and
replenishing amenities to deliver an excellent Guest and Member experience. A
Room Attendant will also be required to manage guest requests. Specifically|
you will be responsible for performing the following tasks to the highest
standards:
Clean guest bedrooms and bathrooms
Vacuum rooms and corridors
Change and replenish bed linen| towels and guest amenities in line with company guidelines
Undertake regular deep cleaning tasks
Restock and maintain trolley on daily basis
Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
Be environmentally aware
Dispose of waste accordingly
Manage guest requests in a timely and efficient manner
Comply with hotel security| fire regulations and all health and safety legislation
Carry out lost property procedures
Assist other departments wherever necessary and maintain good working relationships

Housekeeping Room Attendant – The Ritz-Carlton Abu Dhabi – Grand Canal

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Job Number 18003GCN
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Abu Dhabi| United Arab
Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk Agent – Arabic Speaker – The Ritz-Carlton Abu Dhabi – Grand Canal

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Job Number 190005CJ
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Abu Dhabi| United Arab
Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Reservations Agent – Sheraton Grand Hotel – Dubai

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Job Number 190004W3
Job Category Reservations
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views..

POSITION PURPOSE

Handle customer inquiries pertaining to room and restaurant reservations| with
a focus on revenue maximization and quality.

ESSENTIAL FUNCTIONS

PERFORMANCE

· Understand the key principles of Marriott Pricing Strategies and Revenue
Management

Retail| Corporate| Leisure| Group| Other

Rate Restrictions| hurdles and availabilities

· Understand the key principles of the Sales Programs SPG| Global Preference|
SET Preferred| LRA vs NLRAm TMC program| Wholesale Program| StarChoice

· Maximize rooms revenue through the conversion of telephone calls into sales

· Utilize effective upselling techniques

· Understand and take reservations to support the revenue management
strategies employed by the Revenue Management leader in the hotel

· Be fluent on all hotel products and services

· Handle faxes and emails pertaining to room and restaurant reservations

· Be fully conversant with all market segments and rate plans used across all
distribution channels

· Be flexible in sales technique through offering the right product to the
right customer at the right time

· Review the IPS Res Booked Report daily| as well as arrival reports for the
short term| to ensure guest satisfaction and reservation accuracy

· Handle customer queries and complaints relating to room and restaurant
Reservations

· Actively enroll and/or identify Loyalty Members to develop brand loyalty

· Co-host dinners/special events with the Sales Team and be involved in client
entertainment as required

· Identify Sales opportunities through individuals| Corporate Accounts|
Wholesalers and Travel Management companies

· Support the Reservations Manager and/or Revenue Management leader with
special projects as required

IMPLEMENTATION AND STANDARDS

· Responsible for effective implementation and compliance with the Core
Reservation Standards

· Achieve targeted goals in the LRA Hotel Mystery Shopping calls

· Maintain accuracy and cleanliness of the PMS Database

· Ensure market segmentation is accurate for each reservation

· Merge profiles as necessary

· Create hierarchies/relationships between Corporate Accounts

· Ensure reservations meet the property and IPS standards in terms of accuracy
of data and guest satisfaction

· Complete understanding and effective execution of current and new RM tools.
Includes Opera PMS/S&C or Fidelio PMS/Delphi| IPS| PRSNet

· Be involved in all property PMS Conversions

· Ensure accurate and timely entry of rate plans

· Complete understand and effective use of the Hotel’s telephone system

· Understand Parity / Best Rate Guarantee compliance

· Maintain the Reservation correspondence

COMMUNICATION

· Liaise daily with the Reservations and or Revenue Management leader
regarding business on the books and the strategy for the day

· Convey customer feedback to assist the Revenue Management and Sales Teams in
pricing and sales strategies

· Champion the PMS/IPS functionalities as they pertain to Reservation Sales|
identifying and communication bugs/enhancements to the Reservations Manager

· Share best practices with Reservations and or Revenue Management leader

· Be eloquent and fluent in English| both verbally and in writing

· Generate professional and accurate confirmations and other guest
correspondence

· Handle guest complaints with patience and understanding

KEY MEETINGS

· Attend daily Revenue meeting as required

· Attend daily Sales /Events meeting as required

· Attend and participate in the monthly Revenue/Reservations Meeting

PEOPLE DEVELOPMENT

· Support Reservations Manager with the training of new| existing and cross-
training employees

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

We do expect that you do have the experiences/ behaviors below. You:

· Totally embrace the philosophy of guest and customer service and owns the
guests;

· Identify yourself with the hotel’s brand and operating philosophy;

· Possess a warm and friendly demeanor;

· Strive to achieve satisfaction and delight of our customers;

· Are detail oriented;

· Thrive on pride of work and its product;

· Play as a team to achieve common goals;

· Have immaculate personal presentation e.g. grooming and conversational
ability;

· Demonstrate self-confidence| energy and enthusiasm;

· Have a strong ability to learn skills| retain and demonstrate learning;

EDUCATION

Bachelor degree required.

PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE

Ability to sitting most of shift

_

Front Desk Agent – Beach Rotana – Abu Dhabi

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JOB REF: 3870992
JOB DESCRIPTION a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests| ensuring their stay will become a memorable
experience
General Duties and Responsibilities: __
Provide prompt| courteous and efficient service to all guest| so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
Ensure guests are personally greeted by name| if known and escorted to their room to make them feel expected and welcomed
Conduct in Room & Hotel familiarization and assist guests in Hotel activity enquiries / requests
Maintain an up to date knowledge of Hotel information and local services| including operating hours| promotions| events| attractions and any allied information to respond to Guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Accurately administer Front Desk cashiering standards and comply with all laid down systems| policies and procedures
Process accounts from check-in to check-out| ensuring accurate postings of all incidental charges using computerized Front Office systems
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the Hotel’s policies| procedures and service standards and have full knowledge of the Hotel facilities and happenings

Environment| Health & Safety Responsibilities:

To comply with all policies and procedures of EHS manual.
Adopt work practices that support EHS programs.
Take reasonable care not only for the safety of his/her own health but also for the safety of other people who may be affected by their conduct in the work place.
Look for guidance for all new or modified work procedures.
Make sure to report immediately any hazardous conditions| near misses and injuries to the supervisor.
Must not intentionally place at risk the health or safety of any person in the workplace.
Must be involved in training and other environment| health and safety activities where required.
Handle / use all provided resources| facility and tools in a safe manner.
Wear personal protective equipment as provided and instructed.
Ensure to use equipment in compliance with appropriate guidance without intentional interference or misuse.

We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.

|

As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests| ensuring their stay will become a memorable
experience

General Duties and Responsibilities: __

Environment| Health & Safety Responsibilities:

Education| Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and verbal
English communication skills and knowledge in an additional language| along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

Reservations Agent – Khalidiya Palace Rayhaan by Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3870775
JOB DESCRIPTION
As a Reservations Agent you are responsible to maintain effective
communication on all reservations made to ensure smooth and efficient service
delivery and your role will include key responsibilities such as:
• Process and confirm guest room reservations made by clients on the phone|
letter or fax
• Input all reservations into the computer| recording all pertinent
information and attend to inquiries| complaints and requests regarding
reservations
• Remain up to date with all the promotions in and around the hotel and follow
established procedures to process all room reservations| rates| confirmations|
hotel facilities| etc.

• Show complete product knowledge| understand rate structure and apply rate
management

• Maintain established filing system for all correspondence and collate
reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize
business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards|
information received by fax is inputted and check constantly the incoming
e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell
whenever an opportunity is identified

We are currently seeking for passionate and dynamic guest focused Revenue
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective
communication on all reservations made to ensure smooth and efficient service
delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone|
letter or fax

• Input all reservations into the computer| recording all pertinent
information and attend to inquiries| complaints and requests regarding
reservations

• Remain up to date with all the promotions in and around the hotel and follow
established procedures to process all room reservations| rates| confirmations|
hotel facilities| etc.

• Show complete product knowledge| understand rate structure and apply rate
management

• Maintain established filing system for all correspondence and collate
reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize
business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards|
information received by fax is inputted and check constantly the incoming
e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell
whenever an opportunity is identified

Education| Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous
experience in hotel reservations. You must be a computer literate with
excellent communication skills| written and oral proficiency in English| while
additional language skills are an asset.

Room Service Order Taker – Park Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3843845
JOB DESCRIPTIONuirements addressed to Room Service and ensure their immediate action|
aiming for the highest possible guest satisfaction. The role will include key
responsibilities such as:
•Perform tasks as per instructions from the immediate supervisor and as per
duty schedule
•Directly involved in the order taking and order placing process while dealing
with guest requests and orders| courteously| efficiently and promptly
•Know all menus and on going promotions in the outlet by heart and gives
recommendations to guests upon request
•Ensure proper appearance and grooming while on duty

•Answer the Room Service telephones| if and when required

•Make himself / herself familiar with all relevant issues concerning the Room
Service

•Report cleanliness and maintenance issues to the immediate supervisor

•Attend regular training session in line with the departmental SOP’s i.e.
guest care| product knowledge| grooming standards| telephone manners etc

•Flexible to work in other areas when required by the immediate supervisor

•Familiar with the company’s internal policies and safety procedures and
carries out other related tasks entrusted by the Room Service Manager from
time to time.

We are currently looking for young| dynamic| self motivated Food & Beverage
professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co-ordinate all service
requirements addressed to Room Service and ensure their immediate action|
aiming for the highest possible guest satisfaction. The role will include key
responsibilities such as:

•Perform tasks as per instructions from the immediate supervisor and as per
duty schedule

•Directly involved in the order taking and order placing process while dealing
with guest requests and orders| courteously| efficiently and promptly

•Know all menus and on going promotions in the outlet by heart and gives
recommendations to guests upon request

•Ensure proper appearance and grooming while on duty

•Answer the Room Service telephones| if and when required

•Make himself / herself familiar with all relevant issues concerning the Room
Service

•Report cleanliness and maintenance issues to the immediate supervisor

•Attend regular training session in line with the departmental SOP’s i.e.
guest care| product knowledge| grooming standards| telephone manners etc

•Flexible to work in other areas when required by the immediate supervisor

•Familiar with the company’s internal policies and safety procedures and
carries out other related tasks entrusted by the Room Service Manager from
time to time.

Education| Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable
previous experiences in a similar role. Good English communication skills are
essential. Computer Knowledge and additional language skills are an advantage.

Server – Room Service – JW Marriott Marquis Hotel Dubai – Dubai

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Job Number 190003SR
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Front Desk Manager – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 18003AMP
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Rooms-Guest Relation Agent (Mandrin or German Speaking-RC RAK) – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 190004M5
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Ras al Khaimah|
United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Stand| sit| or
walk for an extended period of time or for an entire work shift. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Rooms-Front Desk Agent ( Mandrin Speaking-RC RAK) – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 190004M3
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Ras al Khaimah|
United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Order Taker-InRoom Dining – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 190004LD
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Take room service orders over the phone. Answer questions on menu selections|
and check with kitchen staff. Answer guest questions or concerns regarding the
origin| vintage| and style of various wines. Place and log call back for room
service order. Notify guests and management of delays in service delivery.
Communicate additional meal requirements| allergies| dietary needs| and
special requests to the kitchen. Maintain cleanliness of work areas throughout
the day. Record transaction in MICROS system at time of order. Complete all
closing reports| including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards| anticipate and address guests| service needs| assist
individuals with disabilities| and thank guests with genuine appreciation.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Room Reservations Supervisor – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 190004L9
Job Category Reservations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Food and Beverage Captain/Shift Leader – Room Service – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 190003SO
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Complete opening and closing duties as necessary|
including setting up necessary supplies and tools| cleaning all equipment and
areas| locking doors| etc. Maintain cleanliness of work areas throughout the
day| practicing clean-as-you-go procedures. Monitor dining rooms for seating
availability| service| safety| and well being of guests. Complete work orders
for maintenance repairs and submit to appropriate department or contact
directly for urgent repairs. Report any employee| guest| and/or vendor
incidents and accidents to management and Loss Prevention at the time of the
incident and/or accident. Communicate information to manager/supervisor by
documenting pertinent information in appropriate department. Assist management
in hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Reservations Agent – Le Royal Méridien Beach Resort & Spa – Dubai

APPLY HERE

Job Number 190004HY
Job Category Reservations
Location Le Royal Méridien Beach Resort & Spa| Dubai| United Arab
Emirates VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
leisure. From rooms to restaurants| business facilities to leisure pursuits|
the emphasis is on providing guests with a dazzling array of options|
supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill
at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
the world on a plate.

Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers
a supervised Kid’s Club with an indoor and outdoor play area offering daily
activities.

_Requirements_

The candidate must be responsible for advance booking and reservations| handling guest inquiries| maintaining guest records and creating a favorable public image over the phone.

Excellent communication skills in English (verbal and written)

Perform up selling whenever possible.

Must have experience in a similar position in a 5 hotel.

Must be proficient with computers and familiar with Opera/Micros system.

Must be highly motivated and passionate your job.

_

Restaurant Reservations Agent – JW Marriott Hotel Dubai – Dubai

APPLY HERE

Job Number 1900033M
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures. Stand| sit| or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g.| small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

_

Room Attendant – La Ville Hotel & Suites CITY WALK – Dubai

APPLY HERE

Job Number 18002WT7
Job Category Housekeeping & Laundry
Location La Ville Hotel & Suites CITY WALK| Dubai| Autograph Collection|
Dubai| United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Supervisor-Reservations – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 190003MW
Job Category Reservations
Location The Ritz-Carlton| Dubai| Dubai| United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Stylist Room Attendant – Renaissance Downtown Hotel – Dubai

APPLY HERE

Job Number 18003GBD
Job Category Housekeeping & Laundry
Location Renaissance Downtown Hotel| Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Duty Manager – Ajman Saray – a Luxury Collection Resort

APPLY HERE

Job Number 190003M4
Job Category Rooms and Guest Services Operations
Location Ajman Saray| a Luxury Collection Resort| Ajman| Ajman| United
Arab Emirates VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Rooms Controller – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi

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Job Number 190002O1
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi| United Arab
Emirates VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Policies and Procedures

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Protect the privacy and security of guests and coworkers.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Address guests| service needs in a professional| positive| and timely manner.

Assist other employees to ensure proper coverage and prompt guest service.

Thank guests with genuine appreciation and provide a fond farewell.

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| PLEASED| Guest Response| LEAP| MYSTIQUE) to resolve issues| delight| and build trust.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Provide assistance to individuals with disabilities| including assisting visually| hearing| or physically-impaired individuals within guidelines (e.g.| escorting them when requested| using words to explain actions| writing directions on paper| moving objects out of the way| or offering access to Braille or TDD phones).

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Exchange information with other employees using electronic devices (e.g.| pagers and two-way radios| email).

Talk with and listen to other employees to effectively exchange information.

Provide assistance to coworkers| ensuring they understand their tasks.

Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.

Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

Working with Others

Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.

Physical Tasks

Stand| sit| or walk for an extended period of time or for an entire work shift.

Enter and locate work-related information using computers and/or point of sale systems.

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Check-in/Check-out

Assign room according to guest request and preferences whenever possible.

Accommodate requests for room changes when possible.

Keep track of changes in room status (e.g.| early check-out| late check-out| room transfer| unexpected stay over) for Housekeeping.

Communicate to appropriate staff that there are guests that are waiting for an available room.

Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.

Review out-of-order rooms daily to determine status and estimated date for return to room inventory.

Review requests for late check-outs and approve according to occupancy.

Ensure rates match market codes and that any exceptions are documented and include an explanation.

Verify and adjust billing for guests.

Pre-register designated guests and prepare key packets.

Organize and coordinate check-in/pre-registration procedures for arriving groups.

File guest paperwork or documentation.

Set up accurate accounts for each guest upon check-in according to their requirements (i.e.| sharewiths| separate room/tax/incidentals| comp).

Process all guest check-ins by confirming reservations in computer system (e.g.| Fidelio| PMS| FOSSE| OPERA)| verifying guest identity| requesting form of payment| assigning room| and issuing room key in accordance with property policies and procedures.

Activate room keys using electronic key machine (e.g.| Saflok) and reissue new room keys to guests as necessary (e.g.| lost key) by verifying guest identity and using electronic key machine.

Secure valid form of payment (e.g.| credit card| cash) prior to issuing room key.

Clear departures in computer system to document that rooms are no longer occupied.

Reservations/Blocking Rooms

Identify any over-commitments by room type (e.g.| bedding| view| size).

Block rooms in the computer and identify designated requirements and requests (e.g.| guaranteed room types| special requests| VIP|s| early arrivals| guest recognition).

Perform duplicate reservation checks.

Confirm reservations and cancellations.

Reports/Recordkeeping

Run daily reports (number of arrivals| departures)| identify any special requests| and check reports for accuracy.

Maintain and update database containing preferences of repeat and VIP guests.

Guest Services

Contact appropriate individual or department (e.g.| Bellperson| Front Desk| Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve guest call| request| or problem.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive| record| and relay messages accurately| completely| and legibly.

.

_

Reservations Supervisor – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 190002KL
Job Category Reservations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
United Arab Emirates VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Front Desk Supervisor – Hilton – Ras Al-Khaimah

APPLY HERE

JOB DESCRIPTION
  A Front Desk Supervisor supervises the activities manages at the hotel front
desk| including check-in/check-out| Guest requests| concierge services and
promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor| you will oversee the front office activities
between the Guest| the hotel| and the various hotel departments. A Front Desk
Supervisor is responsible for supervising the activities that create the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance| standards| and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests| inquiries| and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Room Attendant for Conrad Dubai – Hilton – Dubai

APPLY HERE

JOB DESCRIPTION
  A Room Attendant is responsible for cleaning guest rooms and replenishing
amenities to deliver an excellent Guest and Member experience while managing
guest requests in a timely manner.
What will I be doing?
As a Room Attendant| you are responsible for cleaning guest rooms and
replenishing amenities to deliver an excellent Guest and Member experience. A
Room Attendant will also be required to manage guest requests. Specifically|
you will be responsible for performing the following tasks to the highest
standards:
Clean guest bedrooms and bathrooms
Vacuum rooms and corridors
Change and replenish bed linen| towels and guest amenities in line with company guidelines
Undertake regular deep cleaning tasks
Restock and maintain trolley on daily basis
Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
Be environmentally aware
Dispose of waste accordingly
Manage guest requests in a timely and efficient manner
Comply with hotel security| fire regulations and all health and safety legislation
Carry out lost property procedures
Assist other departments wherever necessary and maintain good working relationships

Front Desk Supervisor – Hilton – Dubai

APPLY HERE

JOB DESCRIPTION
  A Front Desk Supervisor supervises the activities manages at the hotel front
desk| including check-in/check-out| Guest requests| concierge services and
promotion of in-house activities.
What will I be doing?
As a Front Desk Supervisor| you will oversee the front office activities
between the Guest| the hotel| and the various hotel departments. A Front Desk
Supervisor is responsible for supervising the activities that create the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance| standards| and performance of Team Members with an emphasis on training and team work
Maximize sales revenues through up-selling and marketing program
Manage Guest requests| inquiries| and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Guest Experience Ambassador – Russian Speaker – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 1900022D
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai| Dubai| United Arab Emirates VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Job Summary

Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Stand| sit| or
walk for an extended period of time or for an entire work shift. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Reservations Agent – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 1900021I
Job Category Reservations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Room Attendant – Ajman Saray – a Luxury Collection Resort

APPLY HERE

Job Number 19000237
Job Category Housekeeping & Laundry
Location Ajman Saray| a Luxury Collection Resort| Ajman| Ajman| United
Arab Emirates VIEW ON MAP
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Room Attendant – La Ville Hotel & Suites CITY WALK – Dubai

APPLY HERE

Job Number 18002WT7
Job Category Housekeeping & Laundry
Location La Ville Hotel & Suites CITY WALK| Dubai| Autograph Collection|
Dubai| United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Housekeeping – Linen Room Attendant – Centro Sharjah – Sharjah

APPLY HERE


JOB REF: 3869492
JOB DESCRIPTIONAs a Linen Room Attendant you are responsible for daily assigned duties within
the linen room as instructed by Supervisors while adhering to hotel policies
and procedures and your role will include key responsibilities such as:
•Receive| record and sort out heavy stained linen before sending linen to
Laundry
•Receive| record and sort out clean linen from Laundry and arrange properly on
the shelves
•Issue linen to Food & Beverage outlets and guests floors as per requisition
•Issue uniform to all employees and maintain uniform record
•Check all uniforms returned from Laundry for any loose buttons and hems and
give to the Tailor for mending
•Ensure that linen and uniforms are properly stored and recorded
•Report to Supervisor any items in need of maintenance
•Report to Linen Supervisor for any misuse of Food & Beverage linen and
uniforms
•Ensure a clean and tidy linen room at all times

We are currently seeking for passionate and dynamic guest focused Housekeeping
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Linen Room Attendant you are responsible for daily assigned duties within
the linen room as instructed by Supervisors while adhering to hotel policies
and procedures and your role will include key responsibilities such as:

•Receive| record and sort out heavy stained linen before sending linen to
Laundry
•Receive| record and sort out clean linen from Laundry and arrange properly on
the shelves
•Issue linen to Food & Beverage outlets and guests floors as per requisition
•Issue uniform to all employees and maintain uniform record
•Check all uniforms returned from Laundry for any loose buttons and hems and
give to the Tailor for mending
•Ensure that linen and uniforms are properly stored and recorded
•Report to Supervisor any items in need of maintenance
•Report to Linen Supervisor for any misuse of Food & Beverage linen and
uniforms
•Ensure a clean and tidy linen room at all times

Education| Qualifications & Experiences

You should ideally have a vocational training within the Housekeeping
Department of a hotel. Good command of English is an advantage.

Front Desk Talent (Arabic Speaker) – Aloft Al Ain – Al Ain

APPLY HERE

Job Number 190001TD
Job Category Rooms and Guest Services Operations
Location Aloft Al Ain| Al Ain| United Arab Emirates VIEW ON MAP
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Reservations Sales Agent – Arabic Speaking – W Dubai – The Palm – Dubai

APPLY HERE

Job Number 180033S4
Job Category Revenue Management
Location W Dubai – The Palm| Dubai| United Arab Emirates VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Assist in the management of rooms inventory to maximize cluster rooms revenue
as well as maintain accurate reservation system information. Assist in the
preparation of the agenda and other supporting documents for sales strategy
meetings. Assist in managing room authorizations| rates| and restrictions|
including communicating with rate restrictions and strategy to properties.
Assist with account diagnostics and monitoring transient and group inventory
to ensure straight-line availability. Assist in the implementation of hotel
sales strategies in the reservation and inventory systems. Escalate technical
questions relating to the reservations and property management systems to the
correct support desk in a timely manner. Monitor the compliance with and
participation in Company promotions and eCommerce channels.

Follow all company policies and procedures; ensure uniform and personal
appearances are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address guests’ service
needs; thank guests with genuine appreciation. Speak with others using clear
and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats; move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance; stand| sit| or
walk for an extended period of time. Perform other reasonable job duties as
requested.

_

Front desk Manager – LM – Le Méridien Mina Seyahi Beach Resort & Marina – Dubai

APPLY HERE

Job Number 1900016Y
Job Category Rooms and Guest Services Operations
Location Le Méridien Mina Seyahi Beach Resort & Marina| Dubai| United
Arab Emirates VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Méridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Front Office Department is responsible in ensuring that guests are
provided with an excellent welcoming service as well as making sure that
guests will have a smooth check-in| uncompromising stay| and check out
experience. This department will also help in up selling of rooms and gives an
inside of the best places to visit in town.

Be the |face| of the hotel! Create a great first impression as you greet
and welcome guests upon _arrival and allow them to leave with a smile as you
wish them a fond farewell_

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_Your job responsibilities will include| but not limited to the
following:_

To effectively implement the Rooms Department objectives such as guest service/ satisfaction targets (guestVoice)| financial targets| revenues and profits.

To provide an inspiring example of Rooms citizenship| responsibility and resourcefulness by asserting| protecting and demonstrating the core values of Le Meridien commitment to excellence.
Ensure service standards are consistently reviewed and monitored| and in
compliance with Le Meridien brand standards.

Implement strategies aimed at cost minimisation| productivity maximisation without reduction of consistency and Quality Standards.

Provide a professional| advisory and executive support service to the Complex Director of Rooms to assist in meeting the strategic goals of the rooms division.

Monitor and review Quality Standards for the department.

Ensure operation runs within out looked financial framework.

Monitor guest questionnaires and Guest Voice results to identify shortfalls and remedy service issues.

Attend promptly to all guest complaints and requests and resolve them efficiently

Maintain all Front Office| Guest Service records.

Prepare management and supervisory rosters and review and approve weekly roster for Front Office

Complete and update annually Standards and Procedures for the Front Office.

Participate in the preparation of the Strategic Business and Operating Plans.

Conduct duties in a courteous| safe and efficient manner| in accordance with Le Meridien Mina Seyahi policies and procedures| ensuring that the highest level of service and communication is maintained.

Looking constantly for ideas to improve the guest arrival/departure experience and the work conditions of the Front Office team.

Leading the team in achieving the SPG enrolment goals being the SPG Champion.

Ensure the TSA upselling goals are met monitoring them in a daily basis.

Conduct regular staff meetings to keep all associates informed and motivated.

Ensure compliance with legislated health and safety requirements within the workplace.

Actively promote a work environment| which cares for guests and associates alike.

Report on changes in standards and on performance against standards.

Effectively communicate and enforce company rules and regulations.

_To move into this position you should have_

Experience with Opera PMS highly regarded
Bachelor degree

2 years’ experience as Front Office Manager

5 Star hotel experience

Middle East experience preferred

Additional language preferred

High level of IT understanding.

Ability to use Microsoft package efficiently

Excellent written and verbal communication skills.

Ability to establish and retain effective working relationships with hotel staff and clients/vendors.

Ability to identify and delegate tasks effectively.

Excellent organisational and time management skills.

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Wire Agent (Operator/Reservations Agent) – Aloft Palm Jumeirah – Dubai

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Job Number 190000RF
Job Category Rooms and Guest Services Operations
Location Aloft Palm Jumeirah| Dubai| United Arab Emirates VIEW ON MAP
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Front Desk Agent – Marriott Hotel Downtown – Abu Dhabi

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Job Number 190000TH
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown| Abu Dhabi| Abu Dhabi| United Arab
Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Front Desk Agent – Lapita – Dubai Parks and Resorts

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Job Number 180012UL
Job Category Rooms and Guest Services Operations
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

Job Summary

Process all guest registration and all reservations according to the
standards. Communicate all hotel information as well as local area information
to guests.

Experience

Having an experience in similar position for at least 2 years with a great deal interpersonal skills and good level in of physical fitness.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)

Innovative

Pro-active and reliable

Able to work alone and within a team

PMS knowledge| Guestware| Microsoft office and other operating systems.

Outgoing personality and outstanding guest service skills.

Specific Duties

Welcome all guests with a smile and maintain a professional approach at all times.

Be knowledgeable about daily hotel operations| check daily event sheet | bulletin boards and be up to date with all changes| new procedure and events.

Have knowledge of hotel rates| package and discounts.

Attend the shift briefing| daily 15 minutes training and front office monthly meeting.

Be flexible according to the business needs.

Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.

Be knowledgeable and promote the Marriott rewards program.

Keep yourself informed with all VIP arrivals.

Be flexible in regard to work schedule.

Strive to represent Marriott in the most professional manner at all times.

Ensure that all guests are communicated with the credit policy and procedures upon check-in.

Take initiative through empowerment to ensure complete guest satisfaction.

Be fully aware of safety and emergency procedures.

Handle mail and messages properly and on confidential basis.

Know how to follow all hospitality guidelines and daily service basics.

Ensure that all guest problems are resolved by using “Guest Response Program”

Assist a fellow associates in their Job to ensure that all are done on time.

Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.

Have knowledge about the city| the local area and attraction to provide the guests with all requested information.

Make sure to work with various departments for accurate delivery of guest amenities

Share| announce and display all VIP arrivals and introduce brief information about guests.

Be aware of the front desk operations and help front desk associates when needed

Report any unusual occurrences or requests to the manager| supervisor.

Be familiar with the AM| PM and night check list to ensure smooth daily operations.

_

Guest Experience Agent – The Abu Dhabi EDITION – The Abu Dhabi EDITION – Abu Dhabi

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Edition hotel Abu Dhabi
Edition hotel Abu Dhabi
Job Number 18003JOR
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB OVERVIEW: Administering Guest Experience functions| ensuring that the
highest levels of hospitality and service are provided. Areas of
responsibility include all Switchboard Operations| Room Service Order taking|
Restaurant Reservations and supporting Housekeeping coordination duties.

BUSINESS CONTEXT: EDITION is the industry’s first truly global lifestyle
hotel brand that successfully combines a personal| intimate and unique
hospitality experience on a global scale. Developed in collaboration with Ian
Schrager and Marriott Intl.| EDITION combines outstanding innovation and
design with the highest levels of service execution. It achieves this goal by
bringing great personal| friendly| modern service as well as outstanding| one-
of-a-kind food| beverage and entertainment offerings… “all under one roof”.

EDITION responds to new emerging cultural and social imperatives. It reflects
these changing lifestyles and caters to a vast underserved market of guests
expecting and in turn demanding a unique experience| not merely a place to
sleep. Each hotel is rare in its individuality| authenticity| originality and
unique ethos that reflects the best of the cultural and social milieu of its
location and of the time.

EDITION is about an attitude and the way it makes you feel rather than the way
it looks. The attitude comes alive to guests via their senses. The brand has
unique language| modern visual appeal| music and scent.

REPORTS TO: Guest Experience Supervisor

STANDARD SPECIFICATIONS: Requirements are representative of minimum levels
of knowledge| skills and/or abilities. To perform this job successfully| the
incumbent will possess the abilities and aptitudes to perform each duty
proficiently.

QUALIFICATIONS:

High school diploma or GED equivalent.

No supervisory experience is required.

ESSENTIAL JOB FUNCTIONS:

Main Responsibilities

Operate telephone switchboard station in order to answer telephone calls.

Process guest requests for wake up calls| screening calls| and other requests related to placing or receiving telephone calls. Answer| record| and process all guest calls| requests| questions| or concerns.

Answer| record| and process all guest calls for In Room Dining orders| restaurant reservations requests.

Receive| record| and relay messages accurately| completely| and legibly.

Log all guest requests and/or issues into computer| contact appropriate individual or department (e.g.| Bellperson| Housekeeping)| and follow up with guest to ensure their request has been met to their satisfaction.

Provide information to guests about room features| property amenities| and local areas of interest.

Assists in the pre-arrival process on an ongoing basis.

Transfer and proper directing of calls to the party the caller requests.

Manages reservations calls coming in to the hotel for the hotel restaurants.

Manages flow of bookings through reservations system.

Have good knowledge of room service menus and on-going promotions.

Provide proper recommendations and suggestions to guests upon request.

Ensuring and Providing Exceptional Guest Service

Collaborates with the whole of the Front Office team on ways to continually improve guest service.

Provides services that are above and beyond expectations for guest satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Displays outstanding hospitality skills.

Safety and Security

Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN) to resolve issues and build trust.

Address guests| service needs in a professional| positive| and timely manner.

Assist other employees to ensure proper coverage and prompt guest service.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Provide assistance to coworkers| ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.

Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations and ensure that they are understood.

Assist management in preparing and conducting performance reviews of employees.

Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.

Encourage and motivate Front Desk employees to perform their best| take responsibility for tasks and assignments| make decisions and provide input on possible improvements.

Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Working with Others

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.

Develop and maintain positive and productive working relationships with other employees and departments.

Support all co-workers and treat them with dignity and respect.

Actively listen to and consider the concerns of other employees| responding appropriately and effectively.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

]

Commis 2 – Room Service – JW Marriott Marquis Hotel Dubai – Dubai

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Job Number 180031SD
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes JW Marriott.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Connect your passions with a rewarding opportunity

Others may call you a foodie| but you know you’re much more than that. You
want to learn all the tricks of the trade and be the master of the kitchen.
When you join us| you’ll find that there are no limits on your creativity or
your potential. We inspire you to grow and challenge yourself because when you
are pursuing excellence| you’re helping us to provide exceptional travel
experiences.

Rewards for work| benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You hold yourself to a higher culinary standard and it is your attention to
each preparation that keeps guests with us to dine. Working with a dedicated
team of experts| you will learn something different every day as you work with
new seasonal menus and unique presentations. You hard work pays off when a
dish that you’ve thoughtfully helped to prepare has guests raving and anxious
to return.

What you’ll be doing

Prepare fresh ingredients for cooking according to recipes/menu
Cook food and prepare top-quality menu items in a timely manner
Test foods to ensure proper preparation and temperature
Operate kitchen equipment safely and responsibly
Ensure the proper sanitation and cleanliness of surfaces and storage containers

What we’re looking for

Great teamwork skills and attention to detail
Positive outlook and outgoing personality
Previous kitchen experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Explore our very big world

When you bring your natural talents and passion for food| we welcome you into
our family. No matter your specialty or culinary background| we offer great
rewards and opportunities to improve your skills. You will work closely with a
team of inspired professionals who encourage and invite your contributions.

_

Cluster Reservations Agent – Hilton – Dubai

APPLY HERE


JOB DESCRIPTION
 
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore| must offer an excellent service and
influence the Guest decision to stay at the property.
 
What will I be doing?

As a Cluster Reservations Agent| you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservations Agent is
responsible for offering excellent customer service| options| and other
solutions to meet Guest and customer needs. Specifically| a Cluster
Reservations Agent will perform the following tasks to the highest standards:

Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriate
Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectation
Provide prompt and efficient service while maintaining the hotels brand standards

Reservations Agent – Hilton – Dubai

APPLY HERE

A Reservations Agent will serve as the main contact for room reservations at
the hotel; and therefore| must offer an excellent service and influence the
Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent| you will serve as the first line of inquiry for room
reservations within the hotel. A Reservation Agent is responsible for offering
excellent customer service| options| and other solutions to meet Guest and
customer needs. Specifically| a Reservations Agent will perform the following
tasks to the highest standards:

Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriate
Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectation
Provide prompt and efficient service while maintaining the hotels brand standards

Room Attendant – La Ville Hotel & Suites CITY WALK – Dubai

APPLY HERE

Job Number 18002WT7
Job Category Housekeeping & Laundry
Location La Ville Hotel & Suites CITY WALK| Dubai| Autograph Collection|
Dubai| United Arab Emirates VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

ASSISTANT RESERVATION MANAGER – Le Méridien Dubai Hotel & Conference Centre – Dubai

APPLY HERE

Job Number 18003IEK
Job Category Reservations
Location Le Méridien Dubai Hotel & Conference Centre| Dubai| United Arab
Emirates VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Méridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Méridien.

1. Position Summary – Basic Job Function:

Responsible for soliciting and managing of reservations sales-related
opportunities. Manages and provides training and work assignments to
Reservations staff. Actively up-sells each business opportunity to maximize
revenue opportunity. Achieves personal and team related revenue goals.
Responsible for driving customer loyalty by delivering service excellence
throughout each customer experience. Provides service to our customers in
order to grow share of the account on behalf of the company.

2. Critical Tasks – Major Duties and Responsibilities:

Understanding Markets; Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market| including competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Conducting Daily Reservations Sales Activities

Ensures that incoming reservations sales opportunities for the property are responded to in a timely and efficient manner.

Uses negotiating skills and creative selling abilities to close on enquiries.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with Sales and Convention Services to process rooming lists and reservation cards

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Empower the Reservations team to deal with all departmental and customer enquiries and complaints regarding the Reservations Department. As necessary to respond to Starwood Corporate Services Tracking tickets within the specified time frame.

Monitor & Maintain the PMS and IPS link in order to ensure clean data.

Assist in the creation and or updation of rate codes as required

Providing Exceptional Customer Service

Supports customer loyalty and property|s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before their stay.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty with the individual and/or company.

Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Develops implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Assist Director of Revenue Management in daily operation| when needed.

3. Other Responsibilities:

Be at all times an ambassador of the Sheraton philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.

Other Responsibilities: Perform other duties and responsibilities| as and when required by your manager. Assist in all areas outside of above| as and when needed and/or requested.

4. Critical Competencies:

o Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract| multiply| or
divide quickly| correctly| and in a way that allows one to solve work-related
issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences and
paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the needs
of the audience.

Management Competencies:

Leadership

· Adaptability – Develops strategies and identifies resources to implement and
manage change; models flexibility in adjusting priorities; and communicates
the need for change in a positive way that encourages commitment.

· Communication – Actively listens and uses appropriate communication styles
to deliver complex information in a clear concise way and influences others to
accept a point of view| gain consensus| or take action.

· Problem Solving and Decision Making – Models and sets expectations for
solving complex problems| collecting and comparing information to evaluate
alternatives| considering their potential impact before making decisions|
involving others to gain agreement and support| and guiding others to
implement solutions.

· Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Leads and participates as a member of a
team to move the team toward the completion of common goals while fostering
cohesion and collaboration among team members.

· Driving for Results – Focuses and guides others in accomplishing work
objectives.

· Planning and Organizing – Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges work
requirements self and/or others to accomplish goals and ensure work is
completed.

Building Relationships

· Coworker Relationships – Develops and uses collaborative relationships to
facilitate the accomplishment of work goals.

· Customer Relationships – Develops and sustains relationships based on an
understanding of customer needs and actions consistent with the company’s
service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of
organizational units| jobs| and work processes to best fit the needs and/or
support the goals of an organizational unit.

· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information (e.g.| data
related to employee engagement| guest satisfaction| and property financial
performance) to manage everyday operations and generate innovative solutions
to approach business and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

o Revenue Management – Knowledge of revenue management concepts| processes and
strategies such as average daily rate| revenue per available room| sales
cycles and trends| account management| pricing and inventory management. Skill
in using a Yield Management system and interpreting pricing and inventory
reports.

o Research – Skill in collecting information from a variety of sources
relating to market data| historical cycles| travel and tourism trends| and
real estate market dynamics. The ability to know when to seek addition
information and where to look to find it.

o Inventory Management – The ability to manage rooms and function space
restrictions and thresholds using systems or manually in order to maximize
revenue/profit across all segments.

o Computer Skills – The willingness to learn and ability to use computer
systems and software packages to input| access| modify| store| or output
information or to execute programs and analyses. This includes the ability to
enter and retrieve data from computer systems using a keyboard| mouse| or
trackball.

o Sales and Marketing – Knowledge of sales and marketing concepts including
principles and methods for showing| promoting and selling products or services
as well as marketing strategies and tactics.

· Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.

_

Reservations Agent – The Ritz-Carlton – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

 

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us| the experience stays with them. As the premier worldwide provider of luxury experiences| we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 

Job Summary
 
?????Process all reservation requests| changes| and cancellations received by phone| fax| or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee| special rate| and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g.| complimentary rooms| employee discounts| travel agent inspection rates| and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 

???? Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.??The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability| veteran status or any other basis protected under federal| state or local laws.
 

Duty Manager – Aloft Al Ain – Al Ain

Aloft hotel Al Ain UAE

APPLY HERE

 
Aloft hotel Al Ain UAEAt Aloft Hotels we?re wired for next generation travelers who love open spaces| open thinking| and open expression. Aloft provides a space where style is necessary| social scenes are vibrant| and where the only direction is forward. Our guests are tech savvy and confidently social| with an eclectic style they?re not afraid to show. We understand what our guests need| so we provide an affordable option for the tech-savvy design guru. We?re looking for innovative self-expressers who aren?t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes| then we invite you to explore a career with Aloft Hotels.
 

Job Summary
 
?????Assist staff with expediting problem payments (e.g.| problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations| assigning room| and issuing and activating room key. Process all payment types such as room charges| cash| checks| debit| or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer| record| and process all guest calls| messages| requests| questions| or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals| departures)| identify any special requests| and check reports for accuracy. Cash guests’ personal checks and traveler’s checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training| motivating| and coaching employees; serve as a role model. Report accidents| injuries| and unsafe work conditions to manager; complete safety training and certifications.
 

???? Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand| sit| or walk for an extended period of time. Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.??Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability| veteran status or any other basis protected under federal| state or local laws.
 

Front Office Ambassador – Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown DubaiJob Number 18002UPK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary
 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests’ personal checks and traveler’s checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Assistant Night Manager – Renaissance Hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown Dubai
Job Number 18002U0S
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary
 
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Front Desk Agent – Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18003FL9
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Sales Executive – Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown DubaiJob Number 18003DFI
Job Category Sales and Marketing
Location Renaissance Downtown Hotel, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary
 
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.