Reservations Agent – Le Meridien Mina Seyahi Beach Resort & Marina – Jumeirah Beach – Al Sufouh Rd

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Job Number 19000C5S
Job Category Reservations
Location Le Meridien Mina Seyahi Beach Resort & Marina| Jumeirah Beach –
Al Sufouh Rd| Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The Reservations department is responsible for identifying guest needs|
assisting guests in effective & efficient manner| converting business|
maximizing revenue| ensuring complete and accurate update of information in
compliance with company policy and strategy. The reservations department is
the heart of Mina Seyahi Complex; it is the first guest contact point| sets
guest’s expectation| adds value to the guest booking & stay experience. It is
critical to the overall success of our individual hotels.

_Job responsibilities will include| but not limited to the following:_

Handle email and fax offers and requests for availability and prices of retail segment.
Handles admin tasks of the department i.e. schedule| purchase requests| purchase form| etc.
Coordinates information between reservations department and other departments.
Handles 7 days quality check.
Follows up on waitlisted| non-guarantee bookings and traces.
Ensure departmental general back-up are maintained.
Understand the key principles of Marriott Strategies and Revenue Management:
Retail| Corporate| Leisure| Other
Rate Restrictions| hurdles and availabilities
Be fluent on all hotel products and services.
Be fully conversant with all market segments and rate plans used across all distribution channels.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Ensure guest satisfaction and reservation accuracy| by maintaining updated database for all clients’ files.
Handles Reservations Agent job tasks when requested.
Covers for the team during meetings.
Support the Reservations Manager and Revenue Management leader with admin work and special projects as required.
Actively participate in feedback sessions and daily meetings conveying customer feedback.
Keep inventory and rate balancing between different systems.
Handle visa and refund requests.
Responsible for effective implementation and compliance with Marriott Reservation Standards.
Achieve targeted goals in the Hotel Mystery Shopping calls.
Maintain accuracy and cleanliness of the PMS Database:
Ensure market segmentation is accurate for each reservation
Merge profiles as necessary
Create hierarchies/relationships between Corporate Accounts
Ensure reservations meet the property and IPS standards in terms of accuracy of data and guest satisfaction.
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS / MARSHA / GXP.
Complete understand and effective use of the Hotel’s telephone system.
Understand Best Rate Guarantee compliance.
Maintain the Reservation correspondence.
Liaise daily with the Reservations and or Revenue Management leader regarding business on the books and the strategy for the day.
Champion the PMS/Interface functionalities| identifying and communication enhancements to the Reservations Manager.
Share best practices with Reservations and or Revenue Management leader.
Handle guest complaints with patience and understanding.

_To move into this position you should have:_

The ideal candidate must have a strong admin and organizational skills| sales orientated personality| being able to converse with a wide range of experienced and inexperienced customers.
Be eloquent and fluent in English verbally and in writing.
Multiple language ability is an advantage.
Good interpersonal skills.
Able to work under pressure.
Willing to learn & develop.
Able to work on shift basis including night shift| week-ends & holidays
Be able to practice effective time management in the work place.
Aware of preciseness and accuracy.
Able to learn new technology with ease and at a rapid pace.
Be detailed orientated and take pride in transferring this focus on details to their work in the PMS and all guest correspondence.
Able to take a customer focused decision by themselves| whilst remaining cognizant of all sales and revenue management principles.
Display passion for our customers| and enthusiasm for the job.
Must possess strong computer skills| including Microsoft Office| (Excel/PowerPoint/Word) Opera| and be fluent in Internet Explorer.

_

RC Rak| Al Wadi Desert-Call Center Agent – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

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Job Number 19081766
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Duty Manager – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

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Job Number 19075895
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Front Desk Agent – The Abu Dhabi EDITION – The Abu Dhabi EDITION – Land Plot no. C7-C102

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Job Number 19075875
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION| Land Plot no. C7-C102| Sector 35 West|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Edition Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Job Summary

Administering Front Desk functions| always ensuring that the highest levels of
hospitality and service are provided. Areas of responsibility include but are
not limited to: processing all guest check-ins by confirming reservations|
assigning rooms| and issuing and activating room keys; pre-registering
designated guests and preparing key packets; following up with guests
regarding satisfaction with guest-related issues;
reviewing/tracking/accommodating requests for room changes when possible;
ensuring rates match market codes and documenting exceptions; running daily
reports; following up with guests to ensure their requests or problems have
been met to their satisfaction.

QUALIFICATIONS:

High school diploma or GED equivalent.

No related work experience is required.

ESSENTIAL JOB FUNCTIONS:

Main Responsibilities

Be familiar with Hotel services| operational hours and ongoing promotions.

Have a thorough knowledge of The Abu Dhabi EDITION product and services.

Ensure all forms of communication are used to full capacity and relevant information is handed over to the next shift.

Demonstrate and promote Quality Awareness amongst the Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.

Process all payment types such as room charges| cash| debit| or credit.

Review and action the accurate set up of accounts for each guest (i.e.| share-with’s| separate room/tax/incidentals| comp).

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Contact appropriate individual or department (e.g.| Bellperson| Housekeeping) as necessary to resolve guest calls and/or request.

Communicate with Rooms Coordinator to track readiness of rooms for check-in.

Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in scheduling| evaluating| counseling| disciplining| motivating and coaching employees.

Speak with others using clear and professional language.

Prepare and review written documents accurately and completely.

Develop and maintain positive working relationships with others.

Ensure adherence to quality expectations and standards.

Ensure proper use of the telephone etiquette as per EDTION standards.

Establishes and maintains open| collaborative relationships with employees.

Perform any other reasonable job duties as requested.

Ensuring and Providing Exceptional Guests Service

Collaborates with the whole of the Front Office team on ways to continually improve guest service.

Provides services that are above and beyond expectations for guest satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Displays outstanding hospitality skills.

Safety and Security

Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN) to resolve issues and build trust.

Address guests| service needs in a professional| positive| and timely manner.

Assist other employees to ensure proper coverage and prompt guest service.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Provide assistance to coworkers| ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.

Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations and ensure that they are understood.

Assist management in preparing and conducting performance reviews of employees.

Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.

Encourage and motivate Front Desk employees to perform their best| take responsibility for tasks and assignments| make decisions and provide input on possible improvements.

Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Working with Others

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.

Develop and maintain positive and productive working relationships with other employees and departments.

Support all co-workers and treat them with dignity and respect.

Actively listen to and consider the concerns of other employees| responding appropriately and effectively.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

]

Duty Manager – Marriott Hotel Downtown – Abu Dhabi

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Job Number 19077004
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Cluster Reservations Supervisor – Sheraton Mall of the Emirates Hotel – Dubai

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Job Number 19000SRR
Job Category Reservations
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Reservations Agent – Aloft Palm Jumeirah – East Crescent

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Job Number 19077528
Job Category Reservations
Location Aloft Palm Jumeirah| East Crescent| Dubai| United Arab Emirates|
United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Server – In Room Dining – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

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Job Number 19073655
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Greet and serve the guest in accordance with the JW Marriott’s food and
beverage standards. Display aggressive hospitality with both guests and co-
workers. Take pride in all facets of the service to include quality|
appearance| and cleanliness of self and restaurant. Smile is to be a part of
the uniform.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai

CANDIDATE PROFILE

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

Customer focused

Good communication skills

Good team-player

Minimum lifting 50 lbs.

Ability to verbally communicate effectively with guests and co-workers.

Pushing| pulling| bending| stooping| upward reaching

Exposure to cleaning chemicals

Prolonged periods of standing and/or walking

Be able to sing as part of the restaurant concept

Education or Certification:

High School Diploma or equivalent

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Main Responsibilities:

Follow all JW Marriott policies and procedures

Comply with “clean as you go” policy

Practice safe work habits at all times

Report to work on time and in a neat| clean and pressed uniform including name badge| Daily Basics card| pen| pad| bottle opener| lighter and pieces of cork

Follow self-cashiering procedures

Report problems immediately to a supervisor

Essential Functions:

Set up the restaurant efficiently and accurately| including the tables| bar and anti-pasta/fish counter

Actively participate in daily stand up briefings and taste panels

Ensure knowledge of the Basic of the Day and the Food and Beverage Brand Standards| and ensure these are followed

Handle an assigned station| and leave the floor only after permission from a supervisor

Take and serve guest orders promptly and according to Brand Standards| sequence of service| and sales dialogue

Be aware of any 86 items

Always offer a choice of sparkling or still water

Check back after two bites of the main course

Crumb the table after main course or when necessary

Change the ashtray after two butts and after putting dishes on the table

Offer a refill when a third of the drink is left

Clear empty glasses and dishes as necessary

Serve all beverages in accordance with Brand Standards and Use Records

Answer any guest questions about the menu items| daily specials and beverages| including knowledge of the ingredients| preparation methods and garnishes. Make appropriate suggestions to suit guest needs and proactively up-sell items.

Check food before serving it to the guest to ascertain that appearance| temperature and portions are correct.

Operate the MICROS and Respak system accurately:

Ensure accurate and informative punching of orders

Have any voids or adjustments initialed by a supervisor

Enter and update the Respak system accurately| without adding unnecessary profiles

Ensure the prompt bussing of tables once the guest has departed. Ensure all re-setups of tables are clean| stain free and accurate| with special attention to detail.

Side stations must be clean and organized at all times.

Do all necessary set-up and side work assigned.

Each associate is expected to carry out| within their capabilities| all reasonable requests by management. This may involve working in or moving to another Food & Beverage outlet.

OTHER

Safety and Security:

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication:

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Cluster Reservations Supervisor – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Supervisor oversees the Reservations Team and how it
performs routine procedures in order to maximise revenue and Guest
satisfaction.
What will I be doing?
As Cluster Reservations Supervisor| you oversees the Reservations Team and how
it performs routine procedures in order to maximise revenue and Guest
satisfaction. The Reservations Supervisor will work with the Reservations Team
to develop future and repeat business opportunities. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department
Manage telephone| fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rate

Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenu

Produce quotations and written confirmation to all client

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Ensure Team Members are developed effectively| maintain a thorough understanding of hotel facilities and processes| and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance| standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting| managing| training and developing of the Reservation team

What are we looking for?

A Cluster Reservations Supervisor serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Agent – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Reservations Agent will serve as the main contact for room reservations at
the hotel; and therefore| must offer an excellent service and influence the
Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent| you will serve as the first line of inquiry for room
reservations within the hotel. A Reservation Agent is responsible for offering
excellent customer service| options| and other solutions to meet Guest and
customer needs. Specifically| a Reservations Agent will perform the following
tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Front Desk Agent – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 190009H8
Job Category Rooms and Guest Services Operations
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
_Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities._

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Duty Manager Night – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCP
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Reservation Agent – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19000HCJ
Job Category Reservations
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk Agent – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 190017SO
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf| Dubai| Al Jaddaf Area|Oud Metha Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Rooms Controller – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 190017SF
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf| Dubai| Al Jaddaf Area|Oud Metha Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Server – In Room Dining – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 190017OM
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Greet and serve the guest in accordance with the JW Marriott’s food and
beverage standards. Display aggressive hospitality with both guests and co-
workers. Take pride in all facets of the service to include quality|
appearance| and cleanliness of self and restaurant. Smile is to be a part of
the uniform.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai

CANDIDATE PROFILE

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

Customer focused

Good communication skills

Good team-player

Minimum lifting 50 lbs.

Ability to verbally communicate effectively with guests and co-workers.

Pushing| pulling| bending| stooping| upward reaching

Exposure to cleaning chemicals

Prolonged periods of standing and/or walking

Be able to sing as part of the restaurant concept

Education or Certification:

High School Diploma or equivalent

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Main Responsibilities:

Follow all JW Marriott policies and procedures

Comply with “clean as you go” policy

Practice safe work habits at all times

Report to work on time and in a neat| clean and pressed uniform including name badge| Daily Basics card| pen| pad| bottle opener| lighter and pieces of cork

Follow self-cashiering procedures

Report problems immediately to a supervisor

Essential Functions:

Set up the restaurant efficiently and accurately| including the tables| bar and anti-pasta/fish counter

Actively participate in daily stand up briefings and taste panels

Ensure knowledge of the Basic of the Day and the Food and Beverage Brand Standards| and ensure these are followed

Handle an assigned station| and leave the floor only after permission from a supervisor

Take and serve guest orders promptly and according to Brand Standards| sequence of service| and sales dialogue

Be aware of any 86 items

Always offer a choice of sparkling or still water

Check back after two bites of the main course

Crumb the table after main course or when necessary

Change the ashtray after two butts and after putting dishes on the table

Offer a refill when a third of the drink is left

Clear empty glasses and dishes as necessary

Serve all beverages in accordance with Brand Standards and Use Records

Answer any guest questions about the menu items| daily specials and beverages| including knowledge of the ingredients| preparation methods and garnishes. Make appropriate suggestions to suit guest needs and proactively up-sell items.

Check food before serving it to the guest to ascertain that appearance| temperature and portions are correct.

Operate the MICROS and Respak system accurately:

Ensure accurate and informative punching of orders

Have any voids or adjustments initialed by a supervisor

Enter and update the Respak system accurately| without adding unnecessary profiles

Ensure the prompt bussing of tables once the guest has departed. Ensure all re-setups of tables are clean| stain free and accurate| with special attention to detail.

Side stations must be clean and organized at all times.

Do all necessary set-up and side work assigned.

Each associate is expected to carry out| within their capabilities| all reasonable requests by management. This may involve working in or moving to another Food & Beverage outlet.

OTHER

Safety and Security:

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication:

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Agent-Restaurant Reservations – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 190018EM
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures. Stand| sit| or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g.| small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

_

Front Desk Agent – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 190018CO
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre|
International Financial District| Dubai| United Arab Emirates| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Operator-Room Service – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19000WNG
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Take room service orders over the phone. Answer questions on menu selections|
and check with kitchen staff. Answer guest questions or concerns regarding the
origin| vintage| and style of various wines. Place and log call back for room
service order. Notify guests and management of delays in service delivery.
Communicate additional meal requirements| allergies| dietary needs| and
special requests to the kitchen. Maintain cleanliness of work areas throughout
the day. Record transaction in MICROS system at time of order. Complete all
closing reports| including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards| anticipate and address guests| service needs| assist
individuals with disabilities| and thank guests with genuine appreciation.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

In Room Dining Order Taker – Waldorf Astoria The Palm – Dubai

APPLY HERE

JOB DESCRIPTION
 
An In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is
responsible for receiving guests| orders| entering their orders in a P.O.S.
system and ensuring the guest|s bills are processed accurately and
efficiently.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level o

customer service| you may be just the person we are looking for to work as

Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor

Astoria Hotels & Resorts where we promise our Guests a single rich| experienc

at every extraordinary place they visit.

What will I be doing?

As an In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is
responsible for receiving guests| orders| entering their orders in a P.O.S.
system and ensuring the guest|s bills are processed accurately and
efficiently. An In Room Dining Order Taker carries the responsibility of
thoroughly understanding the menu| food offerings and food contents.
Specifically| you will be responsible for performing the following tasks to
the highest standards:

Answering incoming calls| adhering to brand standards
Taking orders from guests ensuring accuracy| and upselling where possible
Having exceptional knowledge of the In Room Dining Menu| the products used and all options available to guests
Entering orders into the P.O.S system
Preparing guest bills
Processing guest bills and ensuring accurate payment is received
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Answer any guest query| question or concern ensuring any guest feedback is passed onto the manager on Duty.

What are we looking for?

An In Room Dining Order Taker serving Waldorf Astoria Hotels & Resorts always
working on behalf of our guests and working with other team members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Exceptional telephone manners
A warm personality| attentive and smartly presentable
Ability to listen and respond to guest needs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in similar role
Proficiency in other languages

Passion for delivering exceptional levels of guest service

What will it be like to work for WaldorfAstoria Hotels & Resorts?

WaldorfAstoria provides guests the exceptional environment and the
personalisedattention of True Waldorf Service that creates a singular
experience. If youunderstand the value of personalised attention and know how
to treat even themost extraordinarily different experiences with the same rich
level of customerservice| you may just be the person we are looking for!

Cluster Reservations Agent – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore| must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent| you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservation Agent is
responsible for offering excellent customer service| options| and other
solutions to meet Guest and customer needs. Specifically| a Cluster
Reservations Agent will perform the following tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Duty Manager Night – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCP
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Restaurant Reservations Team Leader – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19001050
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

To serve the guests in accordance with the JW Marriott standards of Food and Beverage Quality Service.

Display aggressive hospitality with both guests and co-workers.

Take pride in all facets of the service to include quality| appearance and professionalism.

To assist the restaurants in reservation| in order to accommodate as many guests as possible for the profit and revenue.

To ensure guests’ satisfaction at all time without jeopardizing the quality of service.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – Based on operations

Titles of Direct Reports – Restaurant Reservation Agents

CANDIDATE PROFILE

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

Telephone etiquette

Hospitable

Able to work under pressure

Ability to verbally communicate effectively with guests and co-workers.

Leadership skills

Training and motivating skills

Systems ( Opera| ResPAK| MS Office)

Education or Certification:

High school diploma or GED; 4-year experience in the food and beverage| culinary| or related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Updating ResPak bookings – is first priority on opening shift and closing shift.

Attending queries– telephones have to be answered within of three rings in friendly and professional manner at all times. Offer immediate assistance and information required.

Taking reservations – ResPak must be opened when taking reservations. If ResPak is not available| bookings must be taken on a piece of paper tentatively. Callback procedure must be made to ensure booking is in placed after encoding the reservations. All reservations taken before the date of the event is considered tentative unless it is pre-paid. Guest(s) must be notified on the day of their booking for confirmation otherwise booking has to be removed if no confirmation is made. Cut-off date must be informed to the guest(s) when taking of the bookings.

To learn by heart F&B Menus and its Promotions.

To be proactive in selling| taking reservations| sending proposals and confirmations| responding to F&B business related queries through emails| by fax or via post.

Open and close shift in accordance with manager|s checklistOpen communications – information related to operations| reservation details| and agendas externally or internally must be coordination with colleagues| department concerned and immediate superior.

Be on time –be at the office on time and not few minutes or so. Follow call-in procedure of Associates handbook when coming late or absent| please be informed that these issues are not tolerable unless with valid reason(s).

Leaving the station – never to leave the station without informing colleagues. Never to leave without a reliever during the operation timings.

DBM (Database Management) – assist encoding correct details of the guests regularly in the ResPak.

Side Duties:

Filings| cleaning of office| Requisitions of supplies| Maintenance request| on the floor welcoming and guiding guests when required and ocular inspections.

Train| maintain and enforce all Marriott service standards using use records| menus and appropriate reference materials.

Ensure all side work is done on a daily basis.

OTHER

Safety and Security:

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication:

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others:

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Waiter/Waitress – In Room Dining – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 190012XP
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Rooms Controller – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19000VD7
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Ideally will have experience in a similar supervisory position within front office department.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Problem Solving and Complain Handling
Leadership
Multi-Tasking
Strong organizational and time management skills
OPERA| MARSHA| IMS| GXP| Microsoft Office and other operating systems

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Be familiar with Hotel services| operational hours and ongoing promotions.
Have a thorough knowledge of JW Marriott Marquis Hotel product and services.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for shift| monitoring it regularly during shift and responding to any changes.
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.
Ensure Contingency Reports are regularly printed and filed accordingly.
Pre Block VIP and Marriott Elite members’ arrivals taking into account any special requirements.
Ensure that all arrivals| departures| no shows| extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.
Ensure that all concerned departments are informed in regards of room moves| no-shows| early arrivals| special requests| repeat guests or other guest preferences.
Follow MRT program with housekeeping department.
Be fully aware of Credit Policy and supervise compliance| keeping manager and all concerned departments informed of any possible credit risks.
Supervise and arrange all “long stay guest” reservations. Payments| guarantees| contracts| extensions| outstanding balance and other requirements throughout their stay.
Have thorough knowledge of Cashing up procedure.
Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.
Be in charge of virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
Supervise accurate and thorough Bucket Check.
Encourage all associates to keep working areas clean and tidy
Have a thorough knowledge of OPERA| MARSHA| IMS and other front office related operational software.
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations
Participate in the training and development of Front Office Associates and provide training to associates when necessary
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
Support and practice Empowerment within the Front Office
Understand all front office sections and their operational requirements.
Be able to work shifts around the business needs to assist all front office sections.
Be reliever for the night supervisor when needed.
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
Have a thorough knowledge of all Emergency Procedures
Supervise guest registration and all relevant registration details required by the UAE law.
Assuring that all Front Office receptionists are continually updated with hotel rates| packages and discounts
Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.
Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.
Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.
Attend weekly sales strategy and other front office operational meetings to ensure up to date information within the department.
Be security conscious at all times and inform Manager on Duty of anything suspicious.
Prepare and ensure timely delivery of daily reports to other departments as well as executive office
Perform any reasonable task as requested by the Management.
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
Assist in maintenance of bulletin board| or other visual representation| to note any outstanding issues| supply shortages| etc
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.
Utilizing all available resources| follow up on previous shift requests and pending issues.
Each associate is expected to carry out| within their capabilities| all reasonable requests by management
Be flexible according to the business need
Have an excellent approach to customer service
Have strong organizational skills; always practice “Clean as you go”
At all times strive to represent Marriott in the most professional| courteous manner.
Be able to perform any additional scope of duties if requested by the Management.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Reservations Agent – Le Meridien Mina Seyahi Beach Resort & Marina – Jumeirah Beach – Al Sufouh Rd

APPLY HERE

Job Number 19000C5S
Job Category Reservations
Location Le Meridien Mina Seyahi Beach Resort & Marina| Jumeirah Beach –
Al Sufouh Rd| Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The Reservations department is responsible for identifying guest needs|
assisting guests in effective & efficient manner| converting business|
maximizing revenue| ensuring complete and accurate update of information in
compliance with company policy and strategy. The reservations department is
the heart of Mina Seyahi Complex; it is the first guest contact point| sets
guest’s expectation| adds value to the guest booking & stay experience. It is
critical to the overall success of our individual hotels.

_Job responsibilities will include| but not limited to the following:_

Handle email and fax offers and requests for availability and prices of retail segment.
Handles admin tasks of the department i.e. schedule| purchase requests| purchase form| etc.
Coordinates information between reservations department and other departments.
Handles 7 days quality check.
Follows up on waitlisted| non-guarantee bookings and traces.
Ensure departmental general back-up are maintained.
Understand the key principles of Marriott Strategies and Revenue Management:
Retail| Corporate| Leisure| Other
Rate Restrictions| hurdles and availabilities
Be fluent on all hotel products and services.
Be fully conversant with all market segments and rate plans used across all distribution channels.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Ensure guest satisfaction and reservation accuracy| by maintaining updated database for all clients’ files.
Handles Reservations Agent job tasks when requested.
Covers for the team during meetings.
Support the Reservations Manager and Revenue Management leader with admin work and special projects as required.
Actively participate in feedback sessions and daily meetings conveying customer feedback.
Keep inventory and rate balancing between different systems.
Handle visa and refund requests.
Responsible for effective implementation and compliance with Marriott Reservation Standards.
Achieve targeted goals in the Hotel Mystery Shopping calls.
Maintain accuracy and cleanliness of the PMS Database:
Ensure market segmentation is accurate for each reservation
Merge profiles as necessary
Create hierarchies/relationships between Corporate Accounts
Ensure reservations meet the property and IPS standards in terms of accuracy of data and guest satisfaction.
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS / MARSHA / GXP.
Complete understand and effective use of the Hotel’s telephone system.
Understand Best Rate Guarantee compliance.
Maintain the Reservation correspondence.
Liaise daily with the Reservations and or Revenue Management leader regarding business on the books and the strategy for the day.
Champion the PMS/Interface functionalities| identifying and communication enhancements to the Reservations Manager.
Share best practices with Reservations and or Revenue Management leader.
Handle guest complaints with patience and understanding.

_To move into this position you should have:_

The ideal candidate must have a strong admin and organizational skills| sales orientated personality| being able to converse with a wide range of experienced and inexperienced customers.
Be eloquent and fluent in English verbally and in writing.
Multiple language ability is an advantage.
Good interpersonal skills.
Able to work under pressure.
Willing to learn & develop.
Able to work on shift basis including night shift| week-ends & holidays
Be able to practice effective time management in the work place.
Aware of preciseness and accuracy.
Able to learn new technology with ease and at a rapid pace.
Be detailed orientated and take pride in transferring this focus on details to their work in the PMS and all guest correspondence.
Able to take a customer focused decision by themselves| whilst remaining cognizant of all sales and revenue management principles.
Display passion for our customers| and enthusiasm for the job.
Must possess strong computer skills| including Microsoft Office| (Excel/PowerPoint/Word) Opera| and be fluent in Internet Explorer.

_

Reservations Supervisor – Hilton Garden Inn Dubai Mall of Emirates

APPLY HERE

JOB DESCRIPTION
 
A Reservations Supervisor oversees the Reservations Team and how it performs
routine procedures in order to maximise revenue and Guest satisfaction.
What will I be doing?
As Reservations Supervisor| you oversees the Reservations Team and how it
performs routine procedures in order to maximise revenue and Guest
satisfaction. The Reservations Supervisor will work with the Reservations Team
to develop future and repeat business opportunities. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department
Manage telephone| fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenu

Produce quotations and written confirmation to all client

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Ensure Team Members are developed effectively| maintain a thorough understanding of hotel facilities and processes| and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contract

Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance| standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting| managing| training and developing of the Reservation team

What are we looking for?

A Reservations Supervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Supervisor – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Supervisor oversees the Reservations Team and how it
performs routine procedures in order to maximise revenue and Guest
satisfaction.
What will I be doing?
As Cluster Reservations Supervisor| you oversees the Reservations Team and how
it performs routine procedures in order to maximise revenue and Guest
satisfaction. The Reservations Supervisor will work with the Reservations Team
to develop future and repeat business opportunities. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department
Manage telephone| fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rate

Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenu

Produce quotations and written confirmation to all client

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Ensure Team Members are developed effectively| maintain a thorough understanding of hotel facilities and processes| and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance| standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting| managing| training and developing of the Reservation team

What are we looking for?

A Cluster Reservations Supervisor serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Agent – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Reservations Agent will serve as the main contact for room reservations at
the hotel; and therefore| must offer an excellent service and influence the
Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent| you will serve as the first line of inquiry for room
reservations within the hotel. A Reservation Agent is responsible for offering
excellent customer service| options| and other solutions to meet Guest and
customer needs. Specifically| a Reservations Agent will perform the following
tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Front Desk Agent – Al Ain Rotana – Al Ain

APPLY HERE


JOB REF: 3899245
JOB DESCRIPTION[
We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:
.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure
.Ensure guests are personally greeted by name- if known and escorted to thei

room to make them feel expected and welcomed

.Conduct in room & hotel familiarization and assist guest in hotel activit

enquiries / requests

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries

.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels

.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures

.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems

.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed

.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:

.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure

.Ensure guests are personally greeted by name- if known and escorted to their
room to make them feel expected and welcomed

.Conduct in room & hotel familiarization and assist guest in hotel activity
enquiries / requests

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries

.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels

.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures

.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems

.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed

.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

Education- Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and verbal
English communication skills and knowledge in an additional language- along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

Reservations Agent – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19000YEG
Job Category Reservations
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views..

POSITION PURPOSE

Handle customer inquiries pertaining to room and restaurant reservations| with
a focus on revenue maximization and quality.

ESSENTIAL FUNCTIONS

PERFORMANCE

· Understand the key principles of Marriott Pricing Strategies and Revenue
Management

Retail| Corporate| Leisure| Group| Other

Rate Restrictions| hurdles and availabilities

· Understand the key principles of the Sales Programs SPG| Global Preference|
SET Preferred| LRA vs NLRAm TMC program| Wholesale Program| StarChoice

· Maximize rooms revenue through the conversion of telephone calls into sales

· Utilize effective upselling techniques

· Understand and take reservations to support the revenue management
strategies employed by the Revenue Management leader in the hotel

· Be fluent on all hotel products and services

· Handle faxes and emails pertaining to room and restaurant reservations

· Be fully conversant with all market segments and rate plans used across all
distribution channels

· Be flexible in sales technique through offering the right product to the
right customer at the right time

· Review the IPS Res Booked Report daily| as well as arrival reports for the
short term| to ensure guest satisfaction and reservation accuracy

· Handle customer queries and complaints relating to room and restaurant
Reservations

· Actively enroll and/or identify Loyalty Members to develop brand loyalty

· Co-host dinners/special events with the Sales Team and be involved in client
entertainment as required

· Identify Sales opportunities through individuals| Corporate Accounts|
Wholesalers and Travel Management companies

· Support the Reservations Manager and/or Revenue Management leader with
special projects as required

IMPLEMENTATION AND STANDARDS

· Responsible for effective implementation and compliance with the Core
Reservation Standards

· Achieve targeted goals in the LRA Hotel Mystery Shopping calls

· Maintain accuracy and cleanliness of the PMS Database

· Ensure market segmentation is accurate for each reservation

· Merge profiles as necessary

· Create hierarchies/relationships between Corporate Accounts

· Ensure reservations meet the property and IPS standards in terms of accuracy
of data and guest satisfaction

· Complete understanding and effective execution of current and new RM tools.
Includes Opera PMS/S&C or Fidelio PMS/Delphi| IPS| PRSNet

· Be involved in all property PMS Conversions

· Ensure accurate and timely entry of rate plans

· Complete understand and effective use of the Hotel’s telephone system

· Understand Parity / Best Rate Guarantee compliance

· Maintain the Reservation correspondence

COMMUNICATION

· Liaise daily with the Reservations and or Revenue Management leader
regarding business on the books and the strategy for the day

· Convey customer feedback to assist the Revenue Management and Sales Teams in
pricing and sales strategies

· Champion the PMS/IPS functionalities as they pertain to Reservation Sales|
identifying and communication bugs/enhancements to the Reservations Manager

· Share best practices with Reservations and or Revenue Management leader

· Be eloquent and fluent in English| both verbally and in writing

· Generate professional and accurate confirmations and other guest
correspondence

· Handle guest complaints with patience and understanding

KEY MEETINGS

· Attend daily Revenue meeting as required

· Attend daily Sales /Events meeting as required

· Attend and participate in the monthly Revenue/Reservations Meeting

PEOPLE DEVELOPMENT

· Support Reservations Manager with the training of new| existing and cross-
training employees

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

We do expect that you do have the experiences/ behaviors below. You:

· Totally embrace the philosophy of guest and customer service and owns the
guests;

· Identify yourself with the hotel’s brand and operating philosophy;

· Possess a warm and friendly demeanor;

· Strive to achieve satisfaction and delight of our customers;

· Are detail oriented;

· Thrive on pride of work and its product;

· Play as a team to achieve common goals;

· Have immaculate personal presentation e.g. grooming and conversational
ability;

· Demonstrate self-confidence| energy and enthusiasm;

· Have a strong ability to learn skills| retain and demonstrate learning;

_

Front Desk Agent – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000ZOR
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Rooms Technician – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000YHQ
Job Category Engineering and Facilities
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

To perform scheduled preventative maintenance in guest rooms| (PPM/MRT) and/or
guest corridors as required| including flipping/inspecting mattresses| box
springs and assembling bed frames| vacuuming bulkheads| repairing carpets and
upholstery| touch-up painting| touch-up furniture ensuring that all necessary
hardware and appliances are present in the room and in working order|
replacing light fixtures| and inspecting and repairing grout and caulking.
Maintain| repair and clean all guest rooms in accordance with the property
room preventative maintenance procedures and standard guidelines.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports –

CANDIDATE PROFILE

Experience:

Minimum 2 years of related work experience in a 5-star property

Skills and Knowledge

Basics of engineering drawing
Ability to Troubleshoot and perform basic repair of in-room equipment| fixtures & appliances
Good understanding of Electrical| Air conditioning| Plumbing systems; and Carpentry/Masonry
Demonstrated knowledge of electrical Tools and Instrumentation
Knowledge of Lock/Tag Out Protocol| OSHA and other safety procedures
Understanding of maintenance inventory and requisition of parts and Guestroom supplies as needed.
Excellent ability to verbally communicate with guests (and co-workers) to resolve maintenance issues with little to no supervision

Education or Certification

Minimum Technical| Trade or Vocational Certificate/Diploma or equivalent

SPECIFIC DUTIES

__

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Follow guest room preventive maintenance checklist to individually complete rooms preventative maintenance process for guest rooms in efficient and effective manner.
Responsible for Engineering related guest room requests and response in a timely manner.
Ensure that all Work Order| PPM & General Maintenance works are executed| as directed by the immediate supervisor
To keep Housekeeping / Front Office informed of issues preventing the sale of a room
To familiarize with the operation of the Guestware enterprise system and check the system daily.
To retain daily logs for all work carried out and spares requested/ordered.
Ensure all the portable appliances in the room are PAT tested
Maintain engineering area is safe| kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation. Report any serious maintenance problems| unusual findings| or safety hazards immediately to the manager/supervisor
Participate in departmental meetings and training etc.
Assist in energy conservation program| as assigned
Comply with hotel and corporate LSOP’s and SOP’s.
To attend all safety and fire training and adhere to safety instructions at work to prevent any accidents.
Serve as an active member of hotel emergency response team.
Take active role in the TQM process.
To ensure that you maintain a high level of hospitality and guest concern. Practice at all times “Empowerment” and do whatever it takes to satisfy the guest.
Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident free manner and to create a safe working environment for himself and for others.
Maintain high standard of GSS and Brand standard for guest rooms and related areas.
To carry out other job assignments given by DOE or designate| as business demands.

Safety and Security

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

The physical ability to stand and or walk frequently.
The physical ability to climb on a ladder or scaffolding to heights in excess of 10’| balance| and work above the shoulder frequently.
The physical ability to occasionally bend/stoop| kneel| crouch| and squat in order to operate and maintain the Plant and Equipment.
The physical ability to use both hands for frequent grasping and occasional fine manipulation
The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
The physical ability to occasionally push and pull various items| such as equipment| tools etc.
The physical ability to work at heights for extended periods of time and to tolerate required personal protective equipment such as steel toed shoes| work gloves| safety glasses| ear protection| dust masks| safety belts and safety shoes on a continuous basis.

_

Duty Manager – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCP
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Operator-Room Service – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19000WNG
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Abu Dhabi| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Take room service orders over the phone. Answer questions on menu selections|
and check with kitchen staff. Answer guest questions or concerns regarding the
origin| vintage| and style of various wines. Place and log call back for room
service order. Notify guests and management of delays in service delivery.
Communicate additional meal requirements| allergies| dietary needs| and
special requests to the kitchen. Maintain cleanliness of work areas throughout
the day. Record transaction in MICROS system at time of order. Complete all
closing reports| including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards| anticipate and address guests| service needs| assist
individuals with disabilities| and thank guests with genuine appreciation.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk Agent – Courtyard Dubai – Green Community

APPLY HERE

Job Number 19000WSJ
Job Category Rooms and Guest Services Operations
Location Courtyard Dubai| Green Community| Dubai| United Arab Emirates

Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
checked in and pointed in the right direction. When they know you genuinely
care about the quality of their stay| you are operating at a level of
excellence.

What you’ll do

Organize| confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment| verifying and adjusting billing as needed
Provide guests with room and hotel information| directions| amenities and local interests
Run daily reports| reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports| counting the bank at the end of each shift securely
Accept and record wake-up calls| delivering to the right department
Communicate any emergency| lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

Front Desk Agent – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 19000HTD
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Voyage-MEA-Rooms Operations – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 19000KGL
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai| Dubai| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

No Standard Job Description Available.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk Agent – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000VCX
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Count float at
the beginning and end of shift. Balance and drop receipts according to
accounting specifications.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Hotel experience is desirable but not essential
Previous experience working within a similar role in a 5star environment preferred

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area| local attractions| entertainment and landmarks
Knowledge of hotel room types| layouts and features
Ability to use Opera| Micros & MARSHA System and other operating systems
Knowledge of Guest Response Tracking Software / Guestware
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Be knowledgeable about daily hotel operations| check daily event sheet| bulletin boards and be up to date with all changes| new procedure and events.
Have knowledge of hotel rates| package and discounts.
Attend the shift briefing| daily 15 minutes training and front office monthly meeting.
To ensure a quick| efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
Assign rooms| accommodating special requests whenever possible
To understand the correct reservation procedures and to take any reservations if required
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable and promote the Marriott rewards program.
Keep yourself informed with all VIP arrivals.
Be flexible in regard to work schedule.
Strive to represent Marriott in the most professional manner at all times.
Ensure that all guests are communicated with the credit policy and procedures upon check-in.
Take initiative through empowerment to ensure complete guest satisfaction.
Be fully aware of safety and emergency procedures.
Handle mail and messages properly and on confidential basis.
Know how to follow all hospitality guidelines and daily service basics.
Ensure that all guest problems are resolved by using “Guest Response Program”
Assist a fellow associates in their Job to ensure that all are done on time.
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
Have knowledge about the city| the local area and attraction to provide the guests with all requested information.
Report any unusual occurrences or requests to the manager or supervisor on duty.
Be familiar with the AM| PM and night check list to ensure smooth daily operations.
Ability to communicate with all managers| supervisors and fellow associates.
Be aware of the Marriott brand standards and follow the thoroughly.
Ensure that daily banking procedures are followed and performed as per the standards.

OTHER

Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.

Assistant Front Desk Manager – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000VCZ
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Manage all front desk operations and ensure that all front desk associates
adhere to policies| procedures| regulations and standards presented by hotel
management. Ensuring that front desk operation runs smoothly in a professional
manner at all times. Perform all front desk related responsibilities and
duties when assigned or required. Perform duty manager related
responsibilities and duties when assigned or required. Ensure all front desk
agents have a clear expectations set to prioritize their responsibilities.
Serve as BSA Champion for the Front Office Department. Ensure appropriate and
adequate training of all front desk associates and supervisors including all
on-the-job| off-the-job and 15min training

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 2
Titles of Direct Reports – Front Desk Agent/Team Leader & Supervisor

CANDIDATE PROFILE

Experience:

Adequate experience in a similar supervisory position within front office department minimum 3 years within high volume 4 or 5 star hotel.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Problem Solving and Complain Handling
Leadership
Development| Coaching and Training skills
Multi-Tasking
Strong organizational and time management skills
Opera/Marsha/IMS/GXP/Microsoft office and other systems knowledge

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Be familiar with Hotel services| operational hours and ongoing promotions.
Have a thorough knowledge of JW Marriott Marquis Dubai products and services.
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.
Maintain good working relationship with all hotel departments.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.

Ensure daily all forms of communication are used to full capacity and relevant
information is handed over to the next shift throughout the shift and
briefings.

Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.
Ensure smooth check-in and check-out of all guests| and proper handling of all guest accounts.

Ensure that all concerned departments are informed in regards of room moves|
no-shows| early arrivals| special requests| repeat guests or other guest
preferences.

Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
Have thorough knowledge of operational requirements for the front desk area.
Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.
Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.
Have a thorough knowledge of OPERA| MARSHA| IMS| GXP and other front office related operational software.
Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
Support and practice Empowerment within front office
Ensure that each associate has a development plan and trained accordingly
Be able to work various shifts around the business needs to assist all front office sections.
Identify and resolve guests problems efficiently and resolve to the guest satisfaction
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
Have a thorough knowledge of all Emergency Procedures
Supervise guest registration and all relevant registration details required by the UAE law.
Assuring that all front desk associates are continually updated with hotel rates| packages and discounts
Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.
Be security conscious at all times and inform Manager on Duty of anything suspicious.
Identify guest service shortages and recommend improvements accordingly.
Ensure all front desk associates have a clear guidelines and direction to perform their daily duties
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.
Utilizing all available resources| follow up on previous shift requests and pending issues.
Each associate is expected to carry out| within their capabilities| all reasonable requests by management
Be flexible according to the business need
Have an excellent approach to customer service
Have strong organizational skills; always practice “Clean as you go”
At all times strive to represent Marriott in the most professional| courteous manner.
Be able to perform any additional scope of duties if requested by the Management.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.

In Room Dining Order Taker/Agent – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000VDH
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures. Stand| sit| or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g.| small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

_

Team Leader – Front Desk (Arabic Speaker) – Khalidiya Palace Rayhaan by Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3897374
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Team Leader – Front Desk you are responsible to provide professional and
customer focused service to our guests- ensuring that their stay will become a
memorable experience and your role will include key responsibilities such as:
.Receive guests in a professional and friendly manner- satisfying guest
expectations from arrival through to departure
.Maintain effective communication with all related departments to ensur

smooth service deliver

.Maintain an awareness of rate levels to be sold on a daily basis and th

occupancy level

.Maintain good working relationship with all Front Office employees with
particular emphasis on Front Desk Agents and Guest Services
.Supervise all Front Desk employees ensuring guests are taken care of in a
professional and friendly manner
.Maintain an up to date knowledge of hotel and local services and supply
information and respond to guest queries
.Verify all cashier closures of Front Desk Agents on shift end for billing and
attachment accuracy
.Ensure all guest registrations are completed and correspond with Opera PMS
guest information

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Team Leader – Front Desk you are responsible to provide professional and
customer focused service to our guests- ensuring that their stay will become a
memorable experience and your role will include key responsibilities such as:

.Receive guests in a professional and friendly manner- satisfying guest
expectations from arrival through to departure
.Maintain effective communication with all related departments to ensure
smooth service delivery
.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels
.Maintain good working relationship with all Front Office employees with
particular emphasis on Front Desk Agents and Guest Services
.Supervise all Front Desk employees ensuring guests are taken care of in a
professional and friendly manner
.Maintain an up to date knowledge of hotel and local services and supply
information and respond to guest queries
.Verify all cashier closures of Front Desk Agents on shift end for billing and
attachment accuracy
.Ensure all guest registrations are completed and correspond with Opera PMS
guest information

Education- Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and spoken
English communication skills and knowledge in an additional language- along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

CID / Call Center Agent – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000UGJ
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Guest Experience Agent – The Abu Dhabi EDITION – The Abu Dhabi EDITION

APPLY HERE

Job Number 19000TH3
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB OVERVIEW:

Administering Guest Experience functions| ensuring that the highest levels of
hospitality and service are provided. Areas of responsibility include all
Switchboard Operations| Room Service Order taking| Restaurant Reservations and
supporting Housekeeping coordination duties.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge| skills and/or
abilities. To perform this job successfully| the incumbent will possess the
abilities and aptitudes to perform each duty proficiently.

ESSENTIAL JOB FUNCTIONS:

Main Responsibilities

Operate telephone switchboard station in order to answer telephone calls.

Process guest requests for wake up calls| screening calls| and other requests related to placing or receiving telephone calls. Answer| record| and process all guest calls| requests| questions| or concerns.

Answer| record| and process all guest calls for In Room Dining orders| restaurant reservations requests.

Receive| record| and relay messages accurately| completely| and legibly.

Log all guest requests and/or issues into computer| contact appropriate individual or department (e.g.| Bellperson| Housekeeping)| and follow up with guest to ensure their request has been met to their satisfaction.

Provide information to guests about room features| property amenities| and local areas of interest.

Assists in the pre-arrival process on an ongoing basis.

Transfer and proper directing of calls to the party the caller requests.

Manages reservations calls coming in to the hotel for the hotel restaurants.

Manages flow of bookings through reservations system.

Have good knowledge of room service menus and on-going promotions.

Provide proper recommendations and suggestions to guests upon request.

Ensuring and Providing Exceptional Guest Service

Collaborates with the whole of the Front Office team on ways to continually improve guest service.

Provides services that are above and beyond expectations for guest satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Displays outstanding hospitality skills.

Safety and Security

Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN) to resolve issues and build trust.

Address guests| service needs in a professional| positive| and timely manner.

Assist other employees to ensure proper coverage and prompt guest service.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Provide assistance to coworkers| ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.

Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations and ensure that they are understood.

Assist management in preparing and conducting performance reviews of employees.

Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.

Encourage and motivate Front Desk employees to perform their best| take responsibility for tasks and assignments| make decisions and provide input on possible improvements.

Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Working with Others

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.

Develop and maintain positive and productive working relationships with other employees and departments.

Support all co-workers and treat them with dignity and respect.

Actively listen to and consider the concerns of other employees| responding appropriately and effectively.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

]

Rooms-Housekeeping Attendant – The Ritz-Carlton Ras Al Khaimah – Al Hamra Beach

APPLY HERE

Job Number 19000TMC
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Ras Al Khaimah| Al Hamra Beach| Ras al Khaimah|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk Agent – The Abu Dhabi EDITION – The Abu Dhabi EDITION

APPLY HERE

Job Number 19000TJP
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB OVERVIEW:

Administering Front Desk functions| always ensuring that the highest levels of
hospitality and service are provided. Areas of responsibility include but are
not limited to: processing all guest check-ins by confirming reservations|
assigning rooms| and issuing and activating room keys; pre-registering
designated guests and preparing key packets; following up with guests
regarding satisfaction with guest-related issues;
reviewing/tracking/accommodating requests for room changes when possible;
ensuring rates match market codes and documenting exceptions; running daily
reports; following up with guests to ensure their requests or problems have
been met to their satisfaction.

ESSENTIAL JOB FUNCTIONS:

Main Responsibilities

Be familiar with Hotel services| operational hours and ongoing promotions.

Have a thorough knowledge of The Abu Dhabi EDITION product and services.

Ensure all forms of communication are used to full capacity and relevant information is handed over to the next shift.

Demonstrate and promote Quality Awareness amongst the Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.

Process all payment types such as room charges| cash| debit| or credit.

Review and action the accurate set up of accounts for each guest (i.e.| share-with’s| separate room/tax/incidentals| comp).

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

Contact appropriate individual or department (e.g.| Bellperson| Housekeeping) as necessary to resolve guest calls and/or request.

Communicate with Rooms Coordinator to track readiness of rooms for check-in.

Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in scheduling| evaluating| counseling| disciplining| motivating and coaching employees.

Speak with others using clear and professional language.

Prepare and review written documents accurately and completely.

Develop and maintain positive working relationships with others.

Ensure adherence to quality expectations and standards.

Ensure proper use of the telephone etiquette as per EDTION standards.

Establishes and maintains open| collaborative relationships with employees.

Perform any other reasonable job duties as requested.

Ensuring and Providing Exceptional Guests Service

Collaborates with the whole of the Front Office team on ways to continually improve guest service.

Provides services that are above and beyond expectations for guest satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Displays outstanding hospitality skills.

Safety and Security

Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN) to resolve issues and build trust.

Address guests| service needs in a professional| positive| and timely manner.

Assist other employees to ensure proper coverage and prompt guest service.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Provide assistance to coworkers| ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.

Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations and ensure that they are understood.

Assist management in preparing and conducting performance reviews of employees.

Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.

Encourage and motivate Front Desk employees to perform their best| take responsibility for tasks and assignments| make decisions and provide input on possible improvements.

Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Working with Others

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.

Develop and maintain positive and productive working relationships with other employees and departments.

Support all co-workers and treat them with dignity and respect.

Actively listen to and consider the concerns of other employees| responding appropriately and effectively.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

]

Duty Manager – Aloft Abu Dhabi

APPLY HERE

Job Number 19000TY9
Job Category Rooms and Guest Services Operations
Location Aloft Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

In Room Dining Order Taker – Waldorf Astoria The Palm – Dubai

APPLY HERE

JOB DESCRIPTION
 
An In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is
responsible for receiving guests| orders| entering their orders in a P.O.S.
system and ensuring the guest|s bills are processed accurately and
efficiently.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level o

customer service| you may be just the person we are looking for to work as

Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor

Astoria Hotels & Resorts where we promise our Guests a single rich| experienc

at every extraordinary place they visit.

What will I be doing?

As an In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is
responsible for receiving guests| orders| entering their orders in a P.O.S.
system and ensuring the guest|s bills are processed accurately and
efficiently. An In Room Dining Order Taker carries the responsibility of
thoroughly understanding the menu| food offerings and food contents.
Specifically| you will be responsible for performing the following tasks to
the highest standards:

Answering incoming calls| adhering to brand standards
Taking orders from guests ensuring accuracy| and upselling where possible
Having exceptional knowledge of the In Room Dining Menu| the products used and all options available to guests
Entering orders into the P.O.S system
Preparing guest bills
Processing guest bills and ensuring accurate payment is received
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Answer any guest query| question or concern ensuring any guest feedback is passed onto the manager on Duty.

What are we looking for?

An In Room Dining Order Taker serving Waldorf Astoria Hotels & Resorts always
working on behalf of our guests and working with other team members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Exceptional telephone manners
A warm personality| attentive and smartly presentable
Ability to listen and respond to guest needs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in similar role
Proficiency in other languages

Passion for delivering exceptional levels of guest service

What will it be like to work for WaldorfAstoria Hotels & Resorts?

WaldorfAstoria provides guests the exceptional environment and the
personalisedattention of True Waldorf Service that creates a singular
experience. If youunderstand the value of personalised attention and know how
to treat even themost extraordinarily different experiences with the same rich
level of customerservice| you may just be the person we are looking for!

Assistant Reservation Manager-Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre

APPLY HERE

Job Number 18003IEK
Job Category Reservations
Location Le Meridien Dubai Hotel & Conference Centre| Dubai| United Arab
Emirates
Brand Le Meridien
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

1. Position Summary – Basic Job Function:

Responsible for soliciting and managing of reservations sales-related
opportunities. Manages and provides training and work assignments to
Reservations staff. Actively up-sells each business opportunity to maximize
revenue opportunity. Achieves personal and team related revenue goals.
Responsible for driving customer loyalty by delivering service excellence
throughout each customer experience. Provides service to our customers in
order to grow share of the account on behalf of the company.

2. Critical Tasks – Major Duties and Responsibilities:

Understanding Markets; Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market| including competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Conducting Daily Reservations Sales Activities

Ensures that incoming reservations sales opportunities for the property are responded to in a timely and efficient manner.

Uses negotiating skills and creative selling abilities to close on enquiries.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with Sales and Convention Services to process rooming lists and reservation cards

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Empower the Reservations team to deal with all departmental and customer enquiries and complaints regarding the Reservations Department. As necessary to respond to Starwood Corporate Services Tracking tickets within the specified time frame.

Monitor & Maintain the PMS and IPS link in order to ensure clean data.

Assist in the creation and or updation of rate codes as required

Providing Exceptional Customer Service

Supports customer loyalty and property|s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before their stay.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty with the individual and/or company.

Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Develops implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Assist Director of Revenue Management in daily operation| when needed.

3. Other Responsibilities:

Be at all times an ambassador of the Sheraton philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.

Other Responsibilities: Perform other duties and responsibilities| as and when required by your manager. Assist in all areas outside of above| as and when needed and/or requested.

4. Critical Competencies:

o Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract| multiply| or
divide quickly| correctly| and in a way that allows one to solve work-related
issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences and
paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the needs
of the audience.

Management Competencies:

Leadership

· Adaptability – Develops strategies and identifies resources to implement and
manage change; models flexibility in adjusting priorities; and communicates
the need for change in a positive way that encourages commitment.

· Communication – Actively listens and uses appropriate communication styles
to deliver complex information in a clear concise way and influences others to
accept a point of view| gain consensus| or take action.

· Problem Solving and Decision Making – Models and sets expectations for
solving complex problems| collecting and comparing information to evaluate
alternatives| considering their potential impact before making decisions|
involving others to gain agreement and support| and guiding others to
implement solutions.

· Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Leads and participates as a member of a
team to move the team toward the completion of common goals while fostering
cohesion and collaboration among team members.

· Driving for Results – Focuses and guides others in accomplishing work
objectives.

· Planning and Organizing – Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges work
requirements self and/or others to accomplish goals and ensure work is
completed.

Building Relationships

· Coworker Relationships – Develops and uses collaborative relationships to
facilitate the accomplishment of work goals.

· Customer Relationships – Develops and sustains relationships based on an
understanding of customer needs and actions consistent with the company’s
service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of
organizational units| jobs| and work processes to best fit the needs and/or
support the goals of an organizational unit.

· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information (e.g.| data
related to employee engagement| guest satisfaction| and property financial
performance) to manage everyday operations and generate innovative solutions
to approach business and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

o Revenue Management – Knowledge of revenue management concepts| processes and
strategies such as average daily rate| revenue per available room| sales
cycles and trends| account management| pricing and inventory management. Skill
in using a Yield Management system and interpreting pricing and inventory
reports.

o Research – Skill in collecting information from a variety of sources
relating to market data| historical cycles| travel and tourism trends| and
real estate market dynamics. The ability to know when to seek addition
information and where to look to find it.

o Inventory Management – The ability to manage rooms and function space
restrictions and thresholds using systems or manually in order to maximize
revenue/profit across all segments.

o Computer Skills – The willingness to learn and ability to use computer
systems and software packages to input| access| modify| store| or output
information or to execute programs and analyses. This includes the ability to
enter and retrieve data from computer systems using a keyboard| mouse| or
trackball.

o Sales and Marketing – Knowledge of sales and marketing concepts including
principles and methods for showing| promoting and selling products or services
as well as marketing strategies and tactics.

· Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.

_

Rooms Controler Supervisor – JW Marriott Marquis Hotel Dubai

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Job Number 19000IB5
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Follow all company policies and procedures; ensure uniform and personal
appearances are clean and professional; maintain confidentiality of
proprietary information. Assist management in training| motivating| and
coaching employees; serve as a role model. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Have your daily strategy and divide the tasks between your team members.
Double check the room assignment done by rooms control team and it should be
according to guest request and preferences whenever possible. Organize and
coordinate check-in/pre-registration procedures for arriving groups.
Communicate with Housekeeping| Events| and Engineering departments and
facilitate the tasks. Check and review rooms controllers check lists and
assist on the hand over.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 1
Titles of Direct Reports – Rooms Controller

CANDIDATE PROFILE

Experience:

Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential
Having an experience in similar position for at least 12 months preferred

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
OPERA| Marsha| Guestware| Microsoft Office and other related operating systems
Flexible and ability to work around the clock
Ability to work collaboratively with hotel service team in providing exceptional customer service
Excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Deliver trainings and create development plans for the team

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Develop and maintain positive productive working relationships with other associates and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Handle sensitive issues with associates and/or guests with tact| respect| diplomacy| and confidentiality.
Actively listen to and consider the concerns of other associates| responding appropriately and effectively.
Check House Count to establish selling strategy for shift| monitoring it regularly during shift and responding to any changes.
Review the virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
Encourage all associates to keep working areas clean and tidy
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations
Participate in the training and development of the rooms control team and provide training to associates when necessary
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
Have a thorough knowledge of all Emergency Procedures
Be in charge of the MRT/PPM program with housekeeping and Engineering departments.
Be able to work shifts around the business needs to assist all front office sections.
Support and practice Empowerment within the Rooms Control section
Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards
Assuring that all Rooms Control Associates are continually updated with hotel promotions| rates| packages and discounts
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.
Prepare and ensure timely delivery of daily reports to other departments
Perform any additional scope of duties if requested by the management.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).
Be flexible according to the business need
Assist management in screening resumes| conducting interviews and selecting new hourly hires using selection tools and systems.
Ensure that hourly employees are trained on company core values| job roles| responsibilities| and technical and service aspects of the job.
Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
At all times strive to represent Marriott in the most professional| courteous manner
Coach and develop associates (e.g.| create expectations for continual improvement| provide challenging tasks and assignments| hold development discussions| and construct and execute development plans).
Be fully aware of Credit Policy and supervise compliance| keeping manager and all concerned departments informed of any possible credit risks.
Ensure Contingency Reports are regularly printed and filed accordingly.
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Have strong organizational skills; and always practice “Clean as you go”

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.