Assistant Reservation Manager-Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre

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Job Number 18003IEK
Job Category Reservations
Location Le Meridien Dubai Hotel & Conference Centre| Dubai| United Arab
Emirates
Brand Le Meridien
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

1. Position Summary – Basic Job Function:

Responsible for soliciting and managing of reservations sales-related
opportunities. Manages and provides training and work assignments to
Reservations staff. Actively up-sells each business opportunity to maximize
revenue opportunity. Achieves personal and team related revenue goals.
Responsible for driving customer loyalty by delivering service excellence
throughout each customer experience. Provides service to our customers in
order to grow share of the account on behalf of the company.

2. Critical Tasks – Major Duties and Responsibilities:

Understanding Markets; Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market| including competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Conducting Daily Reservations Sales Activities

Ensures that incoming reservations sales opportunities for the property are responded to in a timely and efficient manner.

Uses negotiating skills and creative selling abilities to close on enquiries.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with Sales and Convention Services to process rooming lists and reservation cards

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Empower the Reservations team to deal with all departmental and customer enquiries and complaints regarding the Reservations Department. As necessary to respond to Starwood Corporate Services Tracking tickets within the specified time frame.

Monitor & Maintain the PMS and IPS link in order to ensure clean data.

Assist in the creation and or updation of rate codes as required

Providing Exceptional Customer Service

Supports customer loyalty and property|s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before their stay.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty with the individual and/or company.

Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Develops implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Assist Director of Revenue Management in daily operation| when needed.

3. Other Responsibilities:

Be at all times an ambassador of the Sheraton philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.

Other Responsibilities: Perform other duties and responsibilities| as and when required by your manager. Assist in all areas outside of above| as and when needed and/or requested.

4. Critical Competencies:

o Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract| multiply| or
divide quickly| correctly| and in a way that allows one to solve work-related
issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences and
paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the needs
of the audience.

Management Competencies:

Leadership

· Adaptability – Develops strategies and identifies resources to implement and
manage change; models flexibility in adjusting priorities; and communicates
the need for change in a positive way that encourages commitment.

· Communication – Actively listens and uses appropriate communication styles
to deliver complex information in a clear concise way and influences others to
accept a point of view| gain consensus| or take action.

· Problem Solving and Decision Making – Models and sets expectations for
solving complex problems| collecting and comparing information to evaluate
alternatives| considering their potential impact before making decisions|
involving others to gain agreement and support| and guiding others to
implement solutions.

· Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Leads and participates as a member of a
team to move the team toward the completion of common goals while fostering
cohesion and collaboration among team members.

· Driving for Results – Focuses and guides others in accomplishing work
objectives.

· Planning and Organizing – Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges work
requirements self and/or others to accomplish goals and ensure work is
completed.

Building Relationships

· Coworker Relationships – Develops and uses collaborative relationships to
facilitate the accomplishment of work goals.

· Customer Relationships – Develops and sustains relationships based on an
understanding of customer needs and actions consistent with the company’s
service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of
organizational units| jobs| and work processes to best fit the needs and/or
support the goals of an organizational unit.

· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information (e.g.| data
related to employee engagement| guest satisfaction| and property financial
performance) to manage everyday operations and generate innovative solutions
to approach business and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

o Revenue Management – Knowledge of revenue management concepts| processes and
strategies such as average daily rate| revenue per available room| sales
cycles and trends| account management| pricing and inventory management. Skill
in using a Yield Management system and interpreting pricing and inventory
reports.

o Research – Skill in collecting information from a variety of sources
relating to market data| historical cycles| travel and tourism trends| and
real estate market dynamics. The ability to know when to seek addition
information and where to look to find it.

o Inventory Management – The ability to manage rooms and function space
restrictions and thresholds using systems or manually in order to maximize
revenue/profit across all segments.

o Computer Skills – The willingness to learn and ability to use computer
systems and software packages to input| access| modify| store| or output
information or to execute programs and analyses. This includes the ability to
enter and retrieve data from computer systems using a keyboard| mouse| or
trackball.

o Sales and Marketing – Knowledge of sales and marketing concepts including
principles and methods for showing| promoting and selling products or services
as well as marketing strategies and tactics.

· Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.

_

Rooms Controler Supervisor – JW Marriott Marquis Hotel Dubai

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Job Number 19000IB5
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Follow all company policies and procedures; ensure uniform and personal
appearances are clean and professional; maintain confidentiality of
proprietary information. Assist management in training| motivating| and
coaching employees; serve as a role model. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Have your daily strategy and divide the tasks between your team members.
Double check the room assignment done by rooms control team and it should be
according to guest request and preferences whenever possible. Organize and
coordinate check-in/pre-registration procedures for arriving groups.
Communicate with Housekeeping| Events| and Engineering departments and
facilitate the tasks. Check and review rooms controllers check lists and
assist on the hand over.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 1
Titles of Direct Reports – Rooms Controller

CANDIDATE PROFILE

Experience:

Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential
Having an experience in similar position for at least 12 months preferred

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
OPERA| Marsha| Guestware| Microsoft Office and other related operating systems
Flexible and ability to work around the clock
Ability to work collaboratively with hotel service team in providing exceptional customer service
Excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Deliver trainings and create development plans for the team

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Develop and maintain positive productive working relationships with other associates and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Handle sensitive issues with associates and/or guests with tact| respect| diplomacy| and confidentiality.
Actively listen to and consider the concerns of other associates| responding appropriately and effectively.
Check House Count to establish selling strategy for shift| monitoring it regularly during shift and responding to any changes.
Review the virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
Encourage all associates to keep working areas clean and tidy
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations
Participate in the training and development of the rooms control team and provide training to associates when necessary
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
Have a thorough knowledge of all Emergency Procedures
Be in charge of the MRT/PPM program with housekeeping and Engineering departments.
Be able to work shifts around the business needs to assist all front office sections.
Support and practice Empowerment within the Rooms Control section
Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards
Assuring that all Rooms Control Associates are continually updated with hotel promotions| rates| packages and discounts
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.
Prepare and ensure timely delivery of daily reports to other departments
Perform any additional scope of duties if requested by the management.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).
Be flexible according to the business need
Assist management in screening resumes| conducting interviews and selecting new hourly hires using selection tools and systems.
Ensure that hourly employees are trained on company core values| job roles| responsibilities| and technical and service aspects of the job.
Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
At all times strive to represent Marriott in the most professional| courteous manner
Coach and develop associates (e.g.| create expectations for continual improvement| provide challenging tasks and assignments| hold development discussions| and construct and execute development plans).
Be fully aware of Credit Policy and supervise compliance| keeping manager and all concerned departments informed of any possible credit risks.
Ensure Contingency Reports are regularly printed and filed accordingly.
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Have strong organizational skills; and always practice “Clean as you go”

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Front Desk Manager – The Ritz-Carlton – Dubai International Financial Centre

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Job Number 19000R6J
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk Agent – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 1900065L
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Cluster Reservation Agent – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 190009K0
Job Category Reservations
Location Sheraton Mall of the Emirates Hotel| Dubai| Dubai| United Arab
Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Front Desk Team Leader – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000ML6
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Count float at
the beginning and end of shift. Balance and drop receipts according to
accounting specifications. Responsible for on-the-job training for all new
Front Desk Agents.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area| local attractions| entertainment and landmarks
Knowledge of hotel room types| layouts and features
Ability to use Opera| Micros & MARSHA System and other operating systems
Knowledge of Guest Response Tracking Software / GXP
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Deliver trainings

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Welcome all guests with a smile and maintain a professional approach at all times.
Be knowledgeable about daily hotel operations| check daily event sheet| bulletin boards and be up to date with all changes| new procedure and events.
Have knowledge of hotel rates| package and discounts.
Attend the shift briefing| daily 15 minutes training and front office monthly meeting.
To ensure a quick| efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
Assign rooms| accommodating special requests whenever possible
To understand the correct reservation procedures and to take any reservations if required
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable of Marriott Rewards | Elite program and other Frequent flyer programs as required
Strive to represent Marriott in the most professional manner at all times.
Ensure that all guests are communicated with the credit policy and procedures upon check-in.
Take initiative through empowerment to ensure complete guest satisfaction.
Be fully aware of safety and emergency procedures.
Handle mail and messages properly and on confidential basis.
Know how to follow all hospitality guidelines and daily service basics.
Ensure that all guest problems are resolved by using “Guest Response Program”
Assist a fellow associates in their Job to ensure that all are done on time.
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
Have knowledge about the city| the local area and attraction to provide the guests with all requested information.
Report any unusual occurrences or requests to the manager or supervisor on duty.
Be familiar with the AM| PM and night check list to ensure smooth daily operations.
Ability to communicate with all managers| supervisors and fellow associates.
Be aware of the Marriott brand standards and follow the thoroughly.
Ensure that daily banking procedures are followed and performed as per the standards.
Report to work on time in proper| clean uniform with name tag
Personal appearance & grooming must confirm with standard
Be knowledgeable about hotel procedures and check all bulletins for information
Get a daily briefing about all special events and group arrivals
Have knowledge about all guest rooms | features and amenities plus all services offered by the hotel
Perform guest registration and room assignment and accommodate special requests of all customers
Answer the telephone according to telephone etiquette
Ensure cleanliness of work areas at all times
Assist fellow associates on their jobs to ensure completion of all jobs on time
Have knowledge of all emergency procedure and know how to act on them
Be flexible with regards to work schedule
Have knowledge about the city and local attraction to answer any guest query
Liaise with the Front Office Training leader to facilitate on the job training for new associates
Conducts Hospitality Audits for Front Desk Associates

_OTHER_

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.

Cluster Reservations Agent – Hilton Ras Al Khaimah Resort – Ras Al-Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore| must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent| you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservation Agent is
responsible for offering excellent customer service| options| and other
solutions to meet Guest and customer needs. Specifically| a Reservations Agent
will perform the following tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Rooms Controller – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19000O7X
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Restaurant Reservation Agent – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19000O20
Job Category Food and Beverage & Culinary
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

JOB SUMMARY

Taking the guest reservation for the restaurants and placing them in the
system. Handling the guest queries and request in regards of their
reservation. Assist other departments when needed to ensure optimum service to
guests. Maintain cleanliness of work areas throughout the day| practicing
clean-as-you-go procedures. Stand| sit| or walk for an extended period of time
or for an entire work shift. Read and visually verify information in a variety
of formats (e.g.| small print). Enter and locate work-related information
using computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

Candidate Profile

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)

Innovative

Pro-active and reliable

Able to work alone and within a team

MICROS| Microsoft Office| FCS or telephone software and other related operating systems

Flexible and ability to work around the clock

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Taking the guest reservation for the restaurants following the sequence of service

Taking the group reservation and coordinating with the restaurant manager for special requirement

Following proper payment procedures for group bookings

Assisting the In Room Order Takers in taking the room guest order if needed.

Aware and knowledgeable for the outlets timing and menu offerings

Flexible duty hours according to business level or requirements

Sending daily report for updated reservation

Know all dishes and the preparation process

1. Be aware of allergies

2. Know the importance of up-selling

Attend to each call in a courteous and efficient manner| using correct telephone etiquette according to the Marriott International standards.

Assist in maintenance of bulletin board| or other visual representation| to note any outstanding issues| supply shortages and weekly requisition| etc.

Maintain a handover log for the reporting purposes| noting any services that are pending to ensure follow up.

Utilizing all available resources| follow up on required information from the guests such as payment| etc.

Be aware and handle all emergencies according to the hotel policy & procedures.

Be fully conversant with MICROS / Eat2Eat / Opera / Ms. Office / Ms. Outlook operation systems.

Follow up LSOPs and adhere to the property policies and procedures.

Be flexible according to the business need.

Be aware of emergency procedures and follows Supervisor/Manager’s instructions.

To report on time for duty. Preferably 5 minutes earlier to update with information| read log books & emails.

Check the notice boards updated and non-availabilities are checked with the bar and kitchen.

To record covers| handle special orders| check for out of stock items| obtain the specials for the day.

To maintain in-depth knowledge all menus (including Daily Specials| cocktail list| etc) and of the service of food and beverage items offered by the department and the hotel.

To up-sell to guests as well as confirm their order before thanking them.

To complete side work as assigned.

To assist in the training of new staff.

To inform the Room Service Manager of all customer complaints and makes appropriate efforts to correct the problem.

To assist the servers with setting up orders.

To sell and up-sell F&B products and services.

To be able to identify possible problems and ask for help before a breakdown occurs.

To provide lateral service in the hotel when needed.

Assist with the service when required.

Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.

Maintain a log of all guest requests as well as guest response. Information should include:

1. Guest name| room number and folio number

2. Guest Email Id & Contact number

B. Service request issue

C. Time of call

D. Agent name

E. Action taken / resolution

F. Follow up information| including final status

3. Government offices

4. Emergency numbers

Each associate is expected to carry out| within their capabilities| all reasonable requests by management.

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without

]

Rooms Controller – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000LT3
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Ideally will have experience in a similar supervisory position within front office department.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Problem Solving and Complain Handling
Leadership
Multi-Tasking
Strong organizational and time management skills
OPERA| MARSHA| IMS| GXP| Microsoft Office and other operating systems

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Be familiar with Hotel services| operational hours and ongoing promotions.
Have a thorough knowledge of JW Marriott Marquis Hotel product and services.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for shift| monitoring it regularly during shift and responding to any changes.
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.
Ensure Contingency Reports are regularly printed and filed accordingly.
Pre Block VIP and Marriott Elite members’ arrivals taking into account any special requirements.
Ensure that all arrivals| departures| no shows| extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.
Ensure that all concerned departments are informed in regards of room moves| no-shows| early arrivals| special requests| repeat guests or other guest preferences.
Follow MRT program with housekeeping department.
Be fully aware of Credit Policy and supervise compliance| keeping manager and all concerned departments informed of any possible credit risks.
Supervise and arrange all “long stay guest” reservations. Payments| guarantees| contracts| extensions| outstanding balance and other requirements throughout their stay.
Have thorough knowledge of Cashing up procedure.
Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.
Be in charge of virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
Supervise accurate and thorough Bucket Check.
Encourage all associates to keep working areas clean and tidy
Have a thorough knowledge of OPERA| MARSHA| IMS and other front office related operational software.
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations
Participate in the training and development of Front Office Associates and provide training to associates when necessary
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
Support and practice Empowerment within the Front Office
Understand all front office sections and their operational requirements.
Be able to work shifts around the business needs to assist all front office sections.
Be reliever for the night supervisor when needed.
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
Have a thorough knowledge of all Emergency Procedures
Supervise guest registration and all relevant registration details required by the UAE law.
Assuring that all Front Office receptionists are continually updated with hotel rates| packages and discounts
Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.
Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.
Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.
Attend weekly sales strategy and other front office operational meetings to ensure up to date information within the department.
Be security conscious at all times and inform Manager on Duty of anything suspicious.
Prepare and ensure timely delivery of daily reports to other departments as well as executive office
Perform any reasonable task as requested by the Management.
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
Assist in maintenance of bulletin board| or other visual representation| to note any outstanding issues| supply shortages| etc
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.
Utilizing all available resources| follow up on previous shift requests and pending issues.
Each associate is expected to carry out| within their capabilities| all reasonable requests by management
Be flexible according to the business need
Have an excellent approach to customer service
Have strong organizational skills; always practice “Clean as you go”
At all times strive to represent Marriott in the most professional| courteous manner.
Be able to perform any additional scope of duties if requested by the Management.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Duty Manager – Grosvenor House – a Luxury Collection Hotel

APPLY HERE

Job Number 19000L46
Job Category Rooms and Guest Services Operations
Location Grosvenor House| a Luxury Collection Hotel| Dubai| Dubai| United
Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

A pinnacle of perfection| set within the cosmopolitan Dubai Marina. Grosvenor
House Dubai is a landmark of prestige and a symbol of refinement. It is a home
for culture| creative excellence| and a collector of lasting impressions.

Grosvenor House is a name steeped in excellence and combines luxurious
standards with futuristic flair. A guardian of tradition| perfectly refined.
The Grosvenor House prides itself on its impeccable service| built on the
legendary hospitality of Arabia. Every wish expressed is met with equal
measures of priority| discretion and charm.

Located close to the city center within easy reach of business and leisure
facilities| the Grosvenor House is the ideal location for business| leisure or
for it your home.

Key Position Requirement:

Ensure a smooth and efficient running of the hotel operations; especially the Front Office department.

Handle and resolve guest complaints.

Assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Department|s operation and communication.

Assist in consistently maintaining and/or developing agreed standards within the Front Office department.

Assist in maintaining and/or developing agreed operating procedures involved in the Front Office and ensure that Front Office colleagues adhere to the correct procedures as laid down in the operating manuals.

Set a high example in regards to punctuality| appearance| performance| attitude| leadership| guest relations| observance of the house rules and loyalty.

Keep very close relations with all VIP guests and respond accordingly to all their needs.

Cover the Night Manager for vacation and days off and when required.

_

Reservation Sales Agent – Ajman Saray – a Luxury Collection Resort

APPLY HERE

Job Number 19000L7U
Job Category Reservations
Location Ajman Saray| a Luxury Collection Resort| Ajman| Ajman| United
Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Call Center ( RC RAK AL HAMRA ) – The Ritz-Carlton Ras Al Khaimah – Al Hamra Beach

APPLY HERE

Job Number 19000L7G
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Hamra Beach| Ras al Khaimah|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Director of Rooms – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000KN6
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in successfully planning| developing| implementing| and evaluating of
the quality of property’s rooms. The position ensures Rooms Operations meet
the brand’s standards and targets customer needs. Strives to continually
improve guest and employee satisfaction and maximize the financial performance
of the department. Ensures that standards and procedures are being followed.
Assists in leading specific team while meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Supporting the Leading of Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Monitors and promotes room rates| specials| and promotions at the residence.

• Runs and reviews critical information contained in room operations reports.

• Understands the functions of the Front Office| Engineering/Maintenance and
Housekeeping operations.

• Temporarily supervises all areas of the Room Operations department in the
absence of the Room Operations management.

• Operates all department equipment as necessary and reporting malfunctions.

• Ensures employees have the proper supplies and uniforms.

• Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

• Verifies accuracy of room rates to maximize revenue opportunities.

• Uses budgets| operating statements and payroll progress reports as needed to
assist in the management of the Room Operations.

• Participates in the management of departmental controllable expenses to
achieve or exceed budgeted goals.

• Understands the impact of Room Operations on the overall property financial
goals and objectives.

Ensuring Exceptional Customer Service

• Participates as needed in the investigation of employee and guest accidents.

• Assists in the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize guest
preferences.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels; effectively responds to and handles guest problems and complaints
seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Observes service behaviors of employees and providing feedback to
individuals; continuously strives to improve service performance.

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service within guidelines.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest
expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Interacts with guests to obtain feedback on product quality and service
levels.

Managing and Conducting Human Resources Activities

• Participates in department meetings and continually communicates a clear and
consistent message regarding the Room Operations goals to produce desired
results.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Uses all available on the job training tools for employees; supervises on-
going training initiatives and conducting training when appropriate.

• Communicates performance expectations to employees in accordance with job
descriptions for each position.

• Participates in the employee performance appraisal process.

• Coaches| counsels and encourages employees.

• Interviews and assists in making hiring decisions.

• Participates in employee progressive disciplinary procedures as required.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Assists in performing the payroll function.

• Oversees daily shift operations and ensures compliance with all policies|
standards and procedures.

• Drives positive employee engagement by conducting the department feedback
sessions and creating action plans to address open concerns.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk Agent – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 1900089U
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Count float at
the beginning and end of shift. Balance and drop receipts according to
accounting specifications.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Hotel experience is desirable but not essential
Previous experience working within a similar role in a 5star environment preferred

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area| local attractions| entertainment and landmarks
Knowledge of hotel room types| layouts and features
Ability to use Opera| Micros & MARSHA System and other operating systems
Knowledge of Guest Response Tracking Software / Guestware
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Be knowledgeable about daily hotel operations| check daily event sheet| bulletin boards and be up to date with all changes| new procedure and events.
Have knowledge of hotel rates| package and discounts.
Attend the shift briefing| daily 15 minutes training and front office monthly meeting.
To ensure a quick| efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
Assign rooms| accommodating special requests whenever possible
To understand the correct reservation procedures and to take any reservations if required
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable and promote the Marriott rewards program.
Keep yourself informed with all VIP arrivals.
Be flexible in regard to work schedule.
Strive to represent Marriott in the most professional manner at all times.
Ensure that all guests are communicated with the credit policy and procedures upon check-in.
Take initiative through empowerment to ensure complete guest satisfaction.
Be fully aware of safety and emergency procedures.
Handle mail and messages properly and on confidential basis.
Know how to follow all hospitality guidelines and daily service basics.
Ensure that all guest problems are resolved by using “Guest Response Program”
Assist a fellow associates in their Job to ensure that all are done on time.
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
Have knowledge about the city| the local area and attraction to provide the guests with all requested information.
Report any unusual occurrences or requests to the manager or supervisor on duty.
Be familiar with the AM| PM and night check list to ensure smooth daily operations.
Ability to communicate with all managers| supervisors and fellow associates.
Be aware of the Marriott brand standards and follow the thoroughly.
Ensure that daily banking procedures are followed and performed as per the standards.

OTHER

Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.

Voyage-MEA-Rooms Operations – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 19000KGL
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai| Dubai| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

No Standard Job Description Available.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Guest Room Technician – Waldorf Astoria The Palm – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Guest Room PM Technician with Waldorf Astoria Hotels and Resorts is
responsible carrying out daily maintenance| maintaining stock levels| and
ensuring rooms and corridors are in working order to deliver an excellent
Guest and Member experience.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level o

customer service| you may be just the person we are looking for to work as

Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor

Astoria Hotels & Resorts where we promise our Guests a single rich| experienc

at every extraordinary place they visit.

What will I be doing?

As a Guest Room PM Technician| you are responsible for carrying out daily
bedroom and corridor maintenance to deliver an excellent Guest and Member
experience. A Room Technician would also be required to maintaining stock
levels| and ensure rooms and corridors are in working order. Specifically| you
will be responsible for performing the following tasks to the highest
standards:

Carry out bedroom and corridor maintenance

Implement programmed maintenance cleaning

Cyclical carpet cleaning and floor polishing

Maintain agreed stocks of replacement items for bedrooms and corridors

Ensure guest rooms and corridors are in the required working order

Report any health and safety issues on the floor

Perform special projects and other responsibilities as assigned

What are we looking for?

A Guest Room PM Technician serving Hilton Worldwide Brand hotels and vacations
are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Positive attitude

Committed to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Technical Certificate in any building maintenance discipline preferred

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Good communication skills

Ability to work under pressure

Ability to work on their own

Previous experience in a similar role

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday
entitlement. As an employee you will become a member of The Hilton Club which
provides reduced hotel room rates in our hotels worldwide| plus discounts on
products and services offered by Hilton Worldwide and its partners. We look
forward to explaining in detail the range of excellent benefits that you would
expect from a global hotel organization like Hilton Worldwide. We look forward
to explaining in detail the range of excellent benefits that you would expect
from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts — offering the
opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations

Reservations Agent – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Reservations Agent will serve as the main contact for room reservations at
the hotel; and therefore| must offer an excellent service and influence the
Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent| you will serve as the first line of inquiry for room
reservations within the hotel. A Reservation Agent is responsible for offering
excellent customer service| options| and other solutions to meet Guest and
customer needs. Specifically| a Reservations Agent will perform the following
tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Supervisor – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Supervisor oversees the Reservations Team and how it
performs routine procedures in order to maximise revenue and Guest
satisfaction.
What will I be doing?
As Cluster Reservations Supervisor| you oversees the Reservations Team and how
it performs routine procedures in order to maximise revenue and Guest
satisfaction. The Reservations Supervisor will work with the Reservations Team
to develop future and repeat business opportunities. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department
Manage telephone| fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rate

Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenu

Produce quotations and written confirmation to all client

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Ensure Team Members are developed effectively| maintain a thorough understanding of hotel facilities and processes| and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance| standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting| managing| training and developing of the Reservation team

What are we looking for?

A Cluster Reservations Supervisor serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Manager – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Reservations Manager is responsible for achieving occupancy targets/levels
as identified in the annual budget and marketing plan for Reservations.
What will I be doing?
As Reservations Manager| you are responsible for achieving occupancy
targets/levels as identified in the annual budget and marketing plan for
Reservations. The Reservations Manager will work with the Sales and Events
Teams to develop future and repeat business opportunities. Specifically| you
will be responsible for performing the following tasks to the highest
standards:
Maximise occupancy levels by reviewing and revising revenue strategies
Work with the Sales and Events Teams to maximise corporate and group rates
Manage third party sites and agents to establish rates| negotiate prices| ensure proper implementation of reservations procedures| and maximise conversion ratios in order to achieve targets for the departmen

Contribute to the selling strategy of the hotel| and manage the departments| adherence to achieving that strateg

Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local marke

Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contract

Build strong relationships with customers| Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Assist in the recruiting| managing| training and developing of the Team
Participate in the organisation of hotel promotional activities

What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Previous experience with reservations in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisation and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role
Relevant degree| in a business discipline| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Supervisor – Hilton Ras Al Khaimah Resort – Ras Al-Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Reservations Supervisor oversees the Reservations Team and how it performs
routine procedures in order to maximise revenue and Guest satisfaction.
What will I be doing?
As Reservations Supervisor| you oversees the Reservations Team and how it
performs routine procedures in order to maximise revenue and Guest
satisfaction. The Reservations Supervisor will work with the Reservations Team
to develop future and repeat business opportunities. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department
Manage telephone| fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenu

Produce quotations and written confirmation to all client

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Ensure Team Members are developed effectively| maintain a thorough understanding of hotel facilities and processes| and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contract

Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance| standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting| managing| training and developing of the Reservation team

What are we looking for?

A Reservations Supervisor serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Manager – Hilton Ras Al Khaimah Resort – Ras Al-Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Reservations Manager is responsible for achieving occupancy targets/levels
as identified in the annual budget and marketing plan for Reservations.
What will I be doing?
As Reservations Manager| you are responsible for achieving occupancy
targets/levels as identified in the annual budget and marketing plan for
Reservations. The Reservations Manager will work with the Sales and Events
Teams to develop future and repeat business opportunities. Specifically| you
will be responsible for performing the following tasks to the highest
standards:
Maximise occupancy levels by reviewing and revising revenue strategies
Work with the Sales and Events Teams to maximise corporate and group rates
Manage third party sites and agents to establish rates| negotiate prices| ensure proper implementation of reservations procedures| and maximise conversion ratios in order to achieve targets for the departmen

Contribute to the selling strategy of the hotel| and manage the departments| adherence to achieving that strateg

Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local marke

Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contract

Build strong relationships with customers| Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Assist in the recruiting| managing| training and developing of the Team
Participate in the organisation of hotel promotional activities

What are we looking for?

A Reservations Manager serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Previous experience with reservations in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisation and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role
Relevant degree| in a business discipline| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Agent – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Reservations Agent will serve as the main contact for room reservations at
the hotel; and therefore| must offer an excellent service and influence the
Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent| you will serve as the first line of inquiry for room
reservations within the hotel. A Reservation Agent is responsible for offering
excellent customer service| options| and other solutions to meet Guest and
customer needs. Specifically| a Reservations Agent will perform the following
tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Group Reservations Agent – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000JMS
Job Category Reservations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Job Summary

Coordinate group room reservations and related functions with in-house
departments| affiliates| and outside group contacts. Provide and maintain
sincere| courteous| and knowledgeable service to all guests and associates. Be
proficient in all areas of reservations and general operations of the hotel.
Maintain ownership of group blocks| including pickup numbers| reservation
methods| billing| and proper treatment of VIP guests. Coordinate tasks and
work with other departments; serve as a departmental role model or mentor;
assign and ensure work tasks are completed on time and that they meet
appropriate quality standards. Report work related accidents| or other
injuries immediately upon occurrence to manager/supervisor.

Follow all company policies and procedures; ensure uniform and personal
appearance is clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Read and visually verify information in a variety of formats;
stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested.

_

Cluster Reservation Agent – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 190009K0
Job Category Reservations
Location Sheraton Mall of the Emirates Hotel| Dubai| Dubai| United Arab
Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Rooms Technician – Dubai Marriott Harbour Hotel & Suites – Dubai

APPLY HERE

Job Number 19000HUH
Job Category Engineering and Facilities
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Perform scheduled preventative maintenance in guest rooms| meeting rooms|
and/or public spaces as required| including flipping mattresses| vacuuming
behind and underneath furniture| deep cleaning carpet| touch-up painting|
dusting| cleaning bathrooms| ensuring that all appliances are present in the
room and in working order| cleaning and replacing light fixtures| and
inspecting grout and caulking. Maintain| repair| and clean all guest rooms|
meeting rooms| and/or public spaces in accordance with the property room
preventative maintenance procedures and standard guidelines (e.g.| GCPM| CARE|
Make Ready Team| Perfect Room Team). Perform preventative maintenance on hotel
equipment as required and miscellaneous minor repairs such as tightening loose
toilet seats| changing light bulbs| and patching holes in walls. Report any
serious maintenance problems| unusual findings| or safety hazards immediately
to the manager/supervisor.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearances are clean and
professional| maintain confidentiality of proprietary information| and protect
company assets. Welcome and acknowledge all guests according to company
standards| and anticipate and address guests’ service needs. Develop and
maintain positive working relationships with others| and support team to reach
common goals. Ensure adherence to quality expectations and standards. Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Front Desk Agent – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 19000HTD
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Room Service Order Taker – JW Marriott Hotel Dubai – Dubai

APPLY HERE

Job Number 18002WN3
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_

Rooms Controler Supervisor – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 19000IB5
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Follow all company policies and procedures; ensure uniform and personal
appearances are clean and professional; maintain confidentiality of
proprietary information. Assist management in training| motivating| and
coaching employees; serve as a role model. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Have your daily strategy and divide the tasks between your team members.
Double check the room assignment done by rooms control team and it should be
according to guest request and preferences whenever possible. Organize and
coordinate check-in/pre-registration procedures for arriving groups.
Communicate with Housekeeping| Events| and Engineering departments and
facilitate the tasks. Check and review rooms controllers check lists and
assist on the hand over.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 1
Titles of Direct Reports – Rooms Controller

CANDIDATE PROFILE

Experience:

Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential
Having an experience in similar position for at least 12 months preferred

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
OPERA| Marsha| Guestware| Microsoft Office and other related operating systems
Flexible and ability to work around the clock
Ability to work collaboratively with hotel service team in providing exceptional customer service
Excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Deliver trainings and create development plans for the team

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Develop and maintain positive productive working relationships with other associates and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Handle sensitive issues with associates and/or guests with tact| respect| diplomacy| and confidentiality.
Actively listen to and consider the concerns of other associates| responding appropriately and effectively.
Check House Count to establish selling strategy for shift| monitoring it regularly during shift and responding to any changes.
Review the virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
Encourage all associates to keep working areas clean and tidy
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations
Participate in the training and development of the rooms control team and provide training to associates when necessary
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
Have a thorough knowledge of all Emergency Procedures
Be in charge of the MRT/PPM program with housekeeping and Engineering departments.
Be able to work shifts around the business needs to assist all front office sections.
Support and practice Empowerment within the Rooms Control section
Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards
Assuring that all Rooms Control Associates are continually updated with hotel promotions| rates| packages and discounts
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.
Prepare and ensure timely delivery of daily reports to other departments
Perform any additional scope of duties if requested by the management.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).
Be flexible according to the business need
Assist management in screening resumes| conducting interviews and selecting new hourly hires using selection tools and systems.
Ensure that hourly employees are trained on company core values| job roles| responsibilities| and technical and service aspects of the job.
Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
At all times strive to represent Marriott in the most professional| courteous manner
Coach and develop associates (e.g.| create expectations for continual improvement| provide challenging tasks and assignments| hold development discussions| and construct and execute development plans).
Be fully aware of Credit Policy and supervise compliance| keeping manager and all concerned departments informed of any possible credit risks.
Ensure Contingency Reports are regularly printed and filed accordingly.
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Have strong organizational skills; and always practice “Clean as you go”

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Assistant Reservation Manager-Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Dubai

APPLY HERE

Job Number 18003IEK
Job Category Reservations
Location Le Meridien Dubai Hotel & Conference Centre| Dubai| United Arab
Emirates
Brand Le Meridien
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

1. Position Summary – Basic Job Function:

Responsible for soliciting and managing of reservations sales-related
opportunities. Manages and provides training and work assignments to
Reservations staff. Actively up-sells each business opportunity to maximize
revenue opportunity. Achieves personal and team related revenue goals.
Responsible for driving customer loyalty by delivering service excellence
throughout each customer experience. Provides service to our customers in
order to grow share of the account on behalf of the company.

2. Critical Tasks – Major Duties and Responsibilities:

Understanding Markets; Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market| including competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Conducting Daily Reservations Sales Activities

Ensures that incoming reservations sales opportunities for the property are responded to in a timely and efficient manner.

Uses negotiating skills and creative selling abilities to close on enquiries.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with Sales and Convention Services to process rooming lists and reservation cards

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Empower the Reservations team to deal with all departmental and customer enquiries and complaints regarding the Reservations Department. As necessary to respond to Starwood Corporate Services Tracking tickets within the specified time frame.

Monitor & Maintain the PMS and IPS link in order to ensure clean data.

Assist in the creation and or updation of rate codes as required

Providing Exceptional Customer Service

Supports customer loyalty and property|s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before their stay.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty with the individual and/or company.

Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Develops implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Assist Director of Revenue Management in daily operation| when needed.

3. Other Responsibilities:

Be at all times an ambassador of the Sheraton philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.

Other Responsibilities: Perform other duties and responsibilities| as and when required by your manager. Assist in all areas outside of above| as and when needed and/or requested.

4. Critical Competencies:

o Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract| multiply| or
divide quickly| correctly| and in a way that allows one to solve work-related
issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences and
paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the needs
of the audience.

Management Competencies:

Leadership

· Adaptability – Develops strategies and identifies resources to implement and
manage change; models flexibility in adjusting priorities; and communicates
the need for change in a positive way that encourages commitment.

· Communication – Actively listens and uses appropriate communication styles
to deliver complex information in a clear concise way and influences others to
accept a point of view| gain consensus| or take action.

· Problem Solving and Decision Making – Models and sets expectations for
solving complex problems| collecting and comparing information to evaluate
alternatives| considering their potential impact before making decisions|
involving others to gain agreement and support| and guiding others to
implement solutions.

· Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression and represents
the company in alignment with its values.

Managing Execution

· Building and Contributing to Teams – Leads and participates as a member of a
team to move the team toward the completion of common goals while fostering
cohesion and collaboration among team members.

· Driving for Results – Focuses and guides others in accomplishing work
objectives.

· Planning and Organizing – Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges work
requirements self and/or others to accomplish goals and ensure work is
completed.

Building Relationships

· Coworker Relationships – Develops and uses collaborative relationships to
facilitate the accomplishment of work goals.

· Customer Relationships – Develops and sustains relationships based on an
understanding of customer needs and actions consistent with the company’s
service standards.

· Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

· Organizational Capability – Evaluates and adapts the structure of
organizational units| jobs| and work processes to best fit the needs and/or
support the goals of an organizational unit.

· Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

· Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.

· Business Acumen – Understands and utilizes business information (e.g.| data
related to employee engagement| guest satisfaction| and property financial
performance) to manage everyday operations and generate innovative solutions
to approach business and administrative challenges.

· Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

o Revenue Management – Knowledge of revenue management concepts| processes and
strategies such as average daily rate| revenue per available room| sales
cycles and trends| account management| pricing and inventory management. Skill
in using a Yield Management system and interpreting pricing and inventory
reports.

o Research – Skill in collecting information from a variety of sources
relating to market data| historical cycles| travel and tourism trends| and
real estate market dynamics. The ability to know when to seek addition
information and where to look to find it.

o Inventory Management – The ability to manage rooms and function space
restrictions and thresholds using systems or manually in order to maximize
revenue/profit across all segments.

o Computer Skills – The willingness to learn and ability to use computer
systems and software packages to input| access| modify| store| or output
information or to execute programs and analyses. This includes the ability to
enter and retrieve data from computer systems using a keyboard| mouse| or
trackball.

o Sales and Marketing – Knowledge of sales and marketing concepts including
principles and methods for showing| promoting and selling products or services
as well as marketing strategies and tactics.

· Basic Competencies – Fundamental competencies required for accomplishing
basic work activities.

_

Duty Manager – Aloft Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 19000HEQ
Job Category Rooms and Guest Services Operations
Location Aloft Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Aloft Abu Dhabi – the first hotel to open in our EAME Division (Europe| Africa
and the Middle East)| introduces style at a steal to a modern Middle Eastern
metropolis.

Boasting 408 spacious loft-like rooms| cutting-edge technology and a vibrant|
energizing social atmosphere| Aloft Abu Dhabi is ideally positioned in the
ultra-modern Abu Dhabi National Exhibition Centre (ADNEC)| a micro-city of
restaurants| a marina and only 20 minutes away from a bustling downtown
featuring cosmopolitan culture| lush public parks and a scenic promenade.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Reservation Agent – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19000HCJ
Job Category Reservations
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Abu Dhabi| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Server – In Room Dining – The Fairmont Ajman – United Arab Emirates-Ajman

APPLY HERE

Job Description – Server – In Room Dining (AJM01044)Employee Status:
Regular
Server –
In Room
Dining
As a Server with Fairmont Hotels & Resorts- you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm- personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Hotel Overview: Ideally situated on the Arabian Gulf in Ajman- UAE- the newly built Fairmont Ajman has opened May 2015. The hotel close proximity to both Sharjah and Dubai airports. The hotel features 252 guestrooms and suites- including two luxurious penthouse offerings- a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2-000 square meters of indoor function space as well as outdoor facilities.
Summary of Responsibilities:
Reporting to the In Room Dining Supervisor- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Assist guests regarding menu items in an informative and helpful way
Follow outlet policies- procedures and service standards

Have full knowledge of beverage lists and promotions

Have full knowledge of all menu items- garnishes- contents and preparation methods

Follow all safety and sanitation policies when handling food and beverage

Other duties as assigned

Qualifications:

Previous service experience an asset

Previous point of sale system experience an asset- but not required

Excellent communication and organizational skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs- remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Frequent lifting and carrying up to 20 lbs

Occasional kneeling- pushing- pulling- lifting

Occasional ascending or descending ladders- stairs and ramps

Visa Requirements:
Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.

Front Desk Team Leader – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 19000FO7
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Count float at
the beginning and end of shift. Balance and drop receipts according to
accounting specifications. Responsible for on-the-job training for all new
Front Desk Agents.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area| local attractions| entertainment and landmarks
Knowledge of hotel room types| layouts and features
Ability to use Opera| Micros & MARSHA System and other operating systems
Knowledge of Guest Response Tracking Software / GXP
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Deliver trainings

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Welcome all guests with a smile and maintain a professional approach at all times.
Be knowledgeable about daily hotel operations| check daily event sheet| bulletin boards and be up to date with all changes| new procedure and events.
Have knowledge of hotel rates| package and discounts.
Attend the shift briefing| daily 15 minutes training and front office monthly meeting.
To ensure a quick| efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
Assign rooms| accommodating special requests whenever possible
To understand the correct reservation procedures and to take any reservations if required
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable of Marriott Rewards | Elite program and other Frequent flyer programs as required
Strive to represent Marriott in the most professional manner at all times.
Ensure that all guests are communicated with the credit policy and procedures upon check-in.
Take initiative through empowerment to ensure complete guest satisfaction.
Be fully aware of safety and emergency procedures.
Handle mail and messages properly and on confidential basis.
Know how to follow all hospitality guidelines and daily service basics.
Ensure that all guest problems are resolved by using “Guest Response Program”
Assist a fellow associates in their Job to ensure that all are done on time.
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
Have knowledge about the city| the local area and attraction to provide the guests with all requested information.
Report any unusual occurrences or requests to the manager or supervisor on duty.
Be familiar with the AM| PM and night check list to ensure smooth daily operations.
Ability to communicate with all managers| supervisors and fellow associates.
Be aware of the Marriott brand standards and follow the thoroughly.
Ensure that daily banking procedures are followed and performed as per the standards.
Report to work on time in proper| clean uniform with name tag
Personal appearance & grooming must confirm with standard
Be knowledgeable about hotel procedures and check all bulletins for information
Get a daily briefing about all special events and group arrivals
Have knowledge about all guest rooms | features and amenities plus all services offered by the hotel
Perform guest registration and room assignment and accommodate special requests of all customers
Answer the telephone according to telephone etiquette
Ensure cleanliness of work areas at all times
Assist fellow associates on their jobs to ensure completion of all jobs on time
Have knowledge of all emergency procedure and know how to act on them
Be flexible with regards to work schedule
Have knowledge about the city and local attraction to answer any guest query
Liaise with the Front Office Training leader to facilitate on the job training for new associates
Conducts Hospitality Audits for Front Desk Associates

_OTHER_

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.

Front Desk Agent – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 19000G7G
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai| Dubai| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Reservations – Supervisor – The Westin Dubai Mina Seyahi Beach Resort & Marina – Dubai

APPLY HERE

Job Number 19000G6T
Job Category Reservations
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Dubai|
United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Assistant In Room Dining Manager – Waldorf Astoria The Palm

APPLY HERE

JOB DESCRIPTION
 
An Assistant In Room Dining Manager with Waldorf Astoria Hotels and Resorts
runs a food and beverage service that is highly responsive to Guest feedback|
in compliance with all regulations| and operating efficiently and cost-
effectively.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level o

customer service| you may be just the person we are looking for to work as

Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor

Astoria Hotels & Resorts where we promise our Guests a single rich| experienc

at every extraordinary place they visit.

What will I be doing?

As an Assistant In Room Dining Manager| you will run a food and beverage
service that is highly responsive to Guest feedback| in compliance with all
regulations| and operating efficiently and cost-effectively. Specifically| you
will be responsible for performing the following tasks to the highest
standards:

Review and evaluate Guest feedback and react accordingly ensuring all compliments and complaints are responded to in a timely and appropriate manner

Ensure all Guests are welcomed in a polite and friendly manner and receive the utmost attention at all times

Maintain the department facilities| standards of presentation and levels of service to a level that achieves and exceeds Company Brand Standards| meets Health| Safety and Hygiene standards and complies with Company Safety and Fire Regulations and procedures

Ensure the day-to-day operations run smoothly and efficiently| in line with Company standards| and with obvious attention to detail

Maintain high standards of comfort| cleanliness| and hygiene throughout the department.

Set and maintain the highest standards of dress appearance and hygiene at all times in line with Colleague personal Presentation Standards.

Demonstrate awareness of licensing regulations and hotel procedures relating to the service of alcoholic beverages and conduct staff training sessions accordingly

Maintain set In Room Dining standards and ensure that the highest standards of food and beverage quality and service are achieved in the department

Demonstrate perfect knowledge of all food and beverages served

Assist with monthly management meetings of senior Team Members

Conduct monthly communication meetings with all Team Members

Ensure all Team Members have a Personal Development Plan that details and actively encourages use of programs offered by Hilton Worldwide University and the Hotel Training Calendar

Deal with sudden staff shortages as a result of absenteeism and report all absences according to Company Attendance Procedures

Work in cooperation with the Head Chef on new products| menus| promotions and other related activities

Work with F&B Cost Control to ensure stock takes are carried out in a timely manner and ensure food and beverage cost control targets are maintained

Serve Guests and Team Members through environmentally-sound decisions

What are we looking for?

An Assistant In Room Dining Manager serving Waldorf Astoria Dubai Palm
Jumeirah is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Customer Service experience in supervisory or above capacity

A warm personality| attentive and smartly presentable

Ability to listen and respond to demanding Guest needs

Excellent leadership| interpersonal and communication skills

Accountable and resilient

Committed to delivering high levels of customer service

Ability to work under pressure

Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Luxury hospitality experience in a similar role

A degree or diploma in Hotel Management or equivalent

Passion for delivering exceptional levels of guest service

High level of IT proficiency

What will it be like to work forWaldorf Astoria Hotels & Resorts?

WaldorfAstoria provides guests the exceptional environment and the
personalisedattention of True Waldorf Service that creates a singular
experience. If youunderstand the value of personalised attention and know how
to treat even themost extraordinarily different experiences with the same rich
level of customerservice| you may just be the person we are looking for!

Team Leader – Front Desk – Arjaan by Rotana Dubai Media City – Dubai

APPLY HERE


JOB REF: 3890080
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Team Leader – Front Desk you are responsible to provide professional and
customer focused service to our guests- ensuring that their stay will become a
memorable experience and your role will include key responsibilities such as:
.Receive guests in a professional and friendly manner- satisfying guest
expectations from arrival through to departure
.Maintain effective communication with all related departments to ensur

smooth service deliver

.Maintain an awareness of rate levels to be sold on a daily basis and th

occupancy level

.Maintain good working relationship with all Front Office employees with
particular emphasis on Front Desk Agents and Guest Services
.Supervise all Front Desk employees ensuring guests are taken care of in a
professional and friendly manner
.Maintain an up to date knowledge of hotel and local services and supply
information and respond to guest queries
.Verify all cashier closures of Front Desk Agents on shift end for billing and
attachment accuracy
.Ensure all guest registrations are completed and correspond with Opera PMS
guest information

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Team Leader – Front Desk you are responsible to provide professional and
customer focused service to our guests- ensuring that their stay will become a
memorable experience and your role will include key responsibilities such as:

.Receive guests in a professional and friendly manner- satisfying guest
expectations from arrival through to departure
.Maintain effective communication with all related departments to ensure
smooth service delivery
.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels
.Maintain good working relationship with all Front Office employees with
particular emphasis on Front Desk Agents and Guest Services
.Supervise all Front Desk employees ensuring guests are taken care of in a
professional and friendly manner
.Maintain an up to date knowledge of hotel and local services and supply
information and respond to guest queries
.Verify all cashier closures of Front Desk Agents on shift end for billing and
attachment accuracy
.Ensure all guest registrations are completed and correspond with Opera PMS
guest information

Education- Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and spoken
English communication skills and knowledge in an additional language- along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

Wire Agent (Operator/Reservations Agent) – Aloft Palm Jumeirah – Dubai

APPLY HERE

Job Number 190000RF
Job Category Rooms and Guest Services Operations
Location Aloft Palm Jumeirah| Dubai| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Rooms Controller – Fairmont Dubai – United Arab Emirates-Dubai

APPLY HERE

Job Description – Rooms Controller (DBI02790)Employee Status:
Regular
Rooms Controller
The Front Office Controller will provide an uncompromising high level of accuracy by controlling room blocks and assignments of all arriving VIPs and FPC guests- and through their recognition and amenity selection. They will also ensure that guest requests are met in advance- and their preferences are honored by pre-blocking ‘Special Requests`. The FORB will assist the Front Office team in coordinating the day-to-day rooms operations of the Front Office.
Hotel Overview: A unique blend of contemporary design and urban chic- Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai|s key attractions- our hotel is linked to the Dubai International Convention Centre. Nine contemporary dining experiences intrigue the palate- our signature Spa and health facilities offer a wealth of amenities- including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities:
Reporting to the Front Office Manager- responsibilities and essential job functions include but are not limited to the following:
Oversees day-to-day room assignments
Blocks all VIP and FPC guests in appropriate rooms- based on their profile requests- previous stays- and recorded preferences
Reviews Special Requests- block appropriate rooms- and provide a comprehensive list to Housekeeping
Assists the Front Desk team by answering telephone calls using Fairmont Telephone Etiquette
Merges profiles of daily arrivals to ensure we have the pertinent information that will enable us to further personalize the guest`s sta

Assists in the handling of the reports and administrative processes of the Front Desk (high balance- credit report- etc.

Follow up on amenities for VIPs and FPC guest

Assists guests as well as colleagues and Leaders at the Front Desk as neede

Assists the AFOM on duty in controlling the house count- selling out- and/or handling overbooked situations
Provides backup support to the Front Office Management team
Answers telephone calls according to Fairmont Telephone Etiquette
Adheres to Fairmont Green Environment
Follows Occupational Health & Safety regulations
Adheres to Fairmont Service Plus
Additional duties- as assigned by the Front Office Manager
Performs any other duties as requested by Director of Front Office

Qualifications:

Must possess outstanding Guest services skills- responsibility- professional presentation and sophisticated communication skills
Impeccable grooming
Must be able to handle a multitude of tasks in an intense- ever-changing environment while remaining calm and collected.
Must be flexible in terms of working hours
Previous experience in customer service is an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on Guest needs- remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling- pushing- pulling- lifting
Occasional ascending or descending ladders- stairs and ramps

Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

Duty Manager – The Fairmont Ajman – United Arab Emirates-Ajman

APPLY HERE

Job Description – Duty Manager (Russian Speaker) (AJM01003)Employee Status:
Regular
Duty Manager
At Fairmont Hotels & Resorts- ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. As a Duty Manager- you will effectively assist in managing the Front Desk department.
You will also be acting as a Manager on Duty with regard to the rest of the hotel. All problems must be attended to and solved using the resources of other Colleagues and Leaders. Delegating where and when required. Follow up is a priority and is expected. Providing supervision and leadership to all Rooms areas.
Hotel Overview:
Ideally situated on the Arabian Gulf in Ajman- UAE- the Fairmont Ajman has opened in May 2015. The hotel is in close proximity to both the Sharjah and Dubai airports. The hotel features 252 guestrooms and suites- including two luxurious penthouse offerings- a multitude of dining options and fitness facilities. The beachfront location will offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2-000 square meters of indoor function space as well as outdoor facilities.
Summary of Responsibilities:
Reporting to the Assistant Front
Office Manager-
responsibilities and essential job functions include but are not limited to the following:
Set a high example in regards to punctuality- appearance- attitude- leadership- Guest relations- observance of Hotel Policies and Procedures- loyalty to management and interdepartmental cooperation

Support company and hotel policies and procedures including the promotion and participation in HOS- Health and Safety and GSI initiatives

Use discretion and tact when dealing with Guest enquires- problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation

The Duty Manager`s phone is the central communication point and must be carried at all times

Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
Responsible to carry the Duty Manager`s Master key at all point of time and must never hand them to anyone else.
Advise the Front Desk Manager & Director of Rooms of any matters relating to Guests- their welfare and behavior as considered desirable for various reasons.
Check the condition of the departure rooms with the shift leaders and assist if required.
Follow up with the Supervisors in regards to any room discrepancies (skips-sleeps) and assist with their inspection.
Ensure that the Police report is being done on a regular basis.
Ensure all Colleagues within Front Office are fully aware of the daily inventory- yield and revenue management- and sell rates.
Ensure that all Colleagues have a complete understanding of and adhere to the Hotel colleague rules and regulations.
Assist in the building of an efficient team of Colleagues by taking active interest in their welfare- safety and development
Maintain the integrity of the Front Office environment. Share their knowledge- contacts and be compassionate with all of our Colleagues.
Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest`s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel`s Interest
In all incidents- provide management with reports and recommend actions to avoid repetition of any incident- accident theft- complaints etc
Ensure maximum safety for Guests- patron and Colleagues during emergencies
The protection of hotels interests must be the major concern
Fully trained in emergency procedures and to assist in carrying out any practice drills
Leader of the Emergency Response Team (E.R.T) during emergency procedures as per the Fire and Evacuation Plan
Monitor the car park and driveway
Make regular rounds of the Hotel to ensure smooth operations in all areas
Photograph all room damages
Authorize after hour distribution of keys- Including dry stores and beverage stock
Supervise Front Desk Colleagues- assist in check in and checkouts
Perform any other related duties assigned to him / her by the Front Office Manager
An unbiased report must be sent to all concerned at the completion of the shift
Responsible for the smooth operation of the hotel- he / she must make decisions on all matters involving Guest contact with hotel Colleagues. In absence of the senior Front Office management- he / she has full authority to make decisions concerning Front Office.
Other duties as assigned
Qualifications:

Knowledge of Opera- Word- Excel- Delphi and Windows 2000
Minimum of one year previous experience
as a Duty Manager is preferred.
Arabic or Russian speaker is an advantage
Highly organized- career and result oriented with the ability to be flexible with hours- days off- assignment and additional duties
Must be able to work well under pressure in a fast paced and constantly changing environment
Excellent written and verbal interpersonal and communication skills
Must be strong team player with proven leadership- development and delegating skills.
Highest Guest service skills- talent and knowledge with the vision and ability to lead Colleagues to excellence
Diploma in Hotel management an asset
Previous International experience essential
Second or third language an asset

Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.

Rooms-Guest Relations Coordinator – RC RAK – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 18002YM1
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Ras al Khaimah|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk Manager – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 19000DHC
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf| Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Assistant Front Desk Manager ( Trainee ) – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 19000DKK
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf| Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Front Desk Agent – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 17000QHW
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Ras al Khaimah|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Cluster Reservations Agent – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore| must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservations Agent| you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservations Agent is
responsible for offering excellent customer service| options| and other
solutions to meet Guest and customer needs. Specifically| a Cluster
Reservations Agent will perform the following tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Duty Manager – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Duty Manager works closely with Guests to greet| converse| and assist with
enquiries| especially when VIP Guests| long-stay Guests| and others are in the
hotel lobby.
What will I be doing?
A Duty Manager| you will works closely with Guests to greet| converse| and
assist with enquiries| especially when VIP Guests| long-stay Guests| and
others are in the hotel lobby. A Duty Manager is responsible for managing the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Occupy the hotel lobby and other public areas| particularly at busy times
Engage Guests in conversation and provide general assistance
Manage| record| and resolve promptly all Guest complaint

Meet and greet VIP Guests and major corporate clients upon arriva

Coordinate the services and special facilities provided to long-stay Guest

Understand all credit procedures and ensure they are applie

Stay current with all hotel products| services| policies and emergency procedures
Monitor Guest satisfaction reports and implement actions to improve results
Handle| record and follow through with management issues or emergencies that arise
Conduct any Health and Safety procedures| if required| including fire walks| food safety investigations| etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Good knowledge of Health and Safety and security procedures
Calm| efficient and the ability to work well under pressure
Excellent leadership skills and exceptional communication skills
A passion for delivering exceptional levels of guest service
Possesss strong commercial acumen| with experience in increasing profitability in a tight market sector
Experience in managing budgets| revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous role as a senior supervisor or Duty Manager in a similar quality hotel
A degree or diploma in Hotel Management or equivalent
An in-depth knowledge of the hotel| leisure or service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Reservations Agent – Yas Island Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3883012
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Revenue
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective
communication on all reservations made to ensure smooth and efficient service
delivery and your role will include key responsibilities such as:
. Process and confirm guest room reservations made by clients on the phone-
letter or fax
. Input all reservations into the computer- recording all pertinen

information and attend to inquiries- complaints and requests regardin

reservation

. Remain up to date with all the promotions in and around the hotel and follo

established procedures to process all room reservations- rates- confirmations-
hotel facilities- etc.
. Show complete product knowledge- understand rate structure and apply rate
management
. Maintain established filing system for all correspondence and collate
reports as required by Reservations Manager or Supervisor
. Promote and maintain good public relations and endeavors to maximize
business
. Maintain an accurate room status at all times
. Ensure all incoming calls are answered as per the Rotana standards-
information received by fax is inputted and check constantly the incoming
e-mails
. Organize visa request for hotel guest as per hotel policy and up-sell
whenever an opportunity is identified

We are currently seeking for passionate and dynamic guest focused Revenue
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective
communication on all reservations made to ensure smooth and efficient service
delivery and your role will include key responsibilities such as:

. Process and confirm guest room reservations made by clients on the phone-
letter or fax
. Input all reservations into the computer- recording all pertinent
information and attend to inquiries- complaints and requests regarding
reservations
. Remain up to date with all the promotions in and around the hotel and follow
established procedures to process all room reservations- rates- confirmations-
hotel facilities- etc.
. Show complete product knowledge- understand rate structure and apply rate
management
. Maintain established filing system for all correspondence and collate
reports as required by Reservations Manager or Supervisor
. Promote and maintain good public relations and endeavors to maximize
business
. Maintain an accurate room status at all times
. Ensure all incoming calls are answered as per the Rotana standards-
information received by fax is inputted and check constantly the incoming
e-mails
. Organize visa request for hotel guest as per hotel policy and up-sell
whenever an opportunity is identified

Education- Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous
experience in hotel reservations. You must be a computer literate with
excellent communication skills- written and oral proficiency in English- while
additional language skills are an asset.

Front Desk Agent – Courtyard Dubai – Green Community

APPLY HERE

Job Number 18003GQB
Job Category Rooms and Guest Services Operations
Location Courtyard Dubai| Green Community| Dubai| United Arab Emirates

Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
checked in and pointed in the right direction. When they know you genuinely
care about the quality of their stay| you are operating at a level of
excellence.

What you’ll do

Organize| confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment| verifying and adjusting billing as needed
Provide guests with room and hotel information| directions| amenities and local interests
Run daily reports| reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports| counting the bank at the end of each shift securely
Accept and record wake-up calls| delivering to the right department
Communicate any emergency| lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

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Director of Rooms – Le Royal Meridien Beach Resort & Spa – Dubai

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Job Number 19000CS5
Job Category Rooms and Guest Services Operations
Location Le Royal Meridien Beach Resort & Spa| Dubai| United Arab
Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
leisure. From rooms to restaurants| business facilities to leisure pursuits|
the emphasis is on providing guests with a dazzling array of options|
supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill
at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
the world on a plate.

Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers
a supervised Kid’s Club with an indoor and outdoor play area offering daily
activities.

JOB SUMMARY

Functions as the strategic business leader of the property|s Rooms Operations.
Areas of responsibility include Front Office| | Recreation/Health Club and
Housekeeping. Position works with direct reports (department heads) to develop
and implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms Operations
meet the brand’s standards| targets customer needs| ensures associate
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. As a member of the Executive Committee|
develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer and associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

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