Category: loss prevention

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Job Number 19171151
Job Category Loss Prevention & Security
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Welcome to our family

We welcome you to be a member of our global| diverse Marriott family. Whether
traveling across the city or around the globe we realize the importance of
making each guest feel as welcome and secure as possible. Your protective
nature and attention to details will play an important role in our success.
Here| your work is appreciated as much as your individuality and you will be
supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of
you| our guests can come and go freely without worry. Your dedication to
safety provides the guest the same sense of security as they feel in their own
home.

What you’ll do

Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort individuals from the property if necessary
Conduct investigations| gather evidence| and facilitate interviews with relevant parties
Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Learning and development opportunities
Encouraging management
Wellbeing programs
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

Strong communication skills
A history of thriving in stressful situations
A team-first attitude
A gift for paying attention to the smallest details
Exercise good judgment and maintain a professional demeanor

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance and assist with moving objects
weighing in excess of 75 pounds. Enter and locate work-related information
using computers and/or point of sale systems. Perform other reasonable job
duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

APPLY HERE

Job Number 19159619
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and consists
of more than 80 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy| our guests will be happy. It’s as simple as that. Our hotels
offer a work experience unlike any other| where you’ll be part of a community
and enjoy a true camaraderie with a diverse group of co-workers. JW creates
opportunities for training| development| recognition and most importantly| a
place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™.

JOB SUMMARY

To protect and safeguard Hotels assets| associates| guest and visitors while
on the premises of the Hotel.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

CANDIDATE PROFILE

Experience:

1 to 2 years’ experience in position of similar capacity

Skills and Knowledge

Computer skills
English Language
Quick and eager learner

Education or Certification

High School or equivalent similarity experience required
Dubai Security Guard/ Officer Certificate (SIRA)

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Patrol all areas of the property; assist guests with room access.
Respond to perimeter alarm system| duress alarms| and fire life safety system
Lock Property entrances when required
Conduct daily physical hazard inspections.
Respond to accidents| contact EMS or administer first aid /CPR as required.
Assist guests/employees during emergency situations.
Notify appropriate individuals in the event of accidents| attacks or other incidents.
Defuse guest/employee disturbances.
Call for outside assistance if necessary.
Complete incident reports to documents all Security/Loss Prevention related incident
Handle all interruptions and complaints
Resolve safety hazard situations.
Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts.
Complete a Loss Prevention shift summary/daily activity report.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
Conduct investigations and gather evidence.
Conduct interviews with relevant parties.

OTHER

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

_

APPLY HERE

Job Number 19159731
Job Category Loss Prevention & Security
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Welcome to our family

We welcome you to be a member of our global| diverse Marriott family. Whether
traveling across the city or around the globe we realize the importance of
making each guest feel as welcome and secure as possible. Your protective
nature and attention to details will play an important role in our success.
Here| your work is appreciated as much as your individuality and you will be
supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of
you| our guests can come and go freely without worry. Your dedication to
safety provides the guest the same sense of security as they feel in their own
home.

What you’ll do

Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort individuals from the property if necessary
Conduct investigations| gather evidence| and facilitate interviews with relevant parties
Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Learning and development opportunities
Encouraging management
Wellbeing programs
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

Strong communication skills
A history of thriving in stressful situations
A team-first attitude
A gift for paying attention to the smallest details
Exercise good judgment and maintain a professional demeanor

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance and assist with moving objects
weighing in excess of 75 pounds. Enter and locate work-related information
using computers and/or point of sale systems. Perform other reasonable job
duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

APPLY HERE

Job Number 19153687
Job Category Loss Prevention & Security
Location Le Meridien Al Aqah Beach Resort| Dibba Road| Fujairah| United
Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Welcome to our family

We welcome you to be a member of our global| diverse Marriott family. Whether
traveling across the city or around the globe we realize the importance of
making each guest feel as welcome and secure as possible. Your protective
nature and attention to details will play an important role in our success.
Here| your work is appreciated as much as your individuality and you will be
supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of
you| our guests can come and go freely without worry. Your dedication to
safety provides the guest the same sense of security as they feel in their own
home.

What you’ll do

Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort individuals from the property if necessary
Conduct investigations| gather evidence| and facilitate interviews with relevant parties
Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Learning and development opportunities
Encouraging management
Wellbeing programs
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

Strong communication skills
A history of thriving in stressful situations
A team-first attitude
A gift for paying attention to the smallest details
Exercise good judgment and maintain a professional demeanor

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance and assist with moving objects
weighing in excess of 75 pounds. Enter and locate work-related information
using computers and/or point of sale systems. Perform other reasonable job
duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

APPLY HERE

JOB DESCRIPTION
 
A Security Officer patrols| monitors| and observes security procedures to
ensure a safe Guest and Member experience while investigating theft and
managing instances of undesirable behaviour.
What will I be doing?
As a Security Officer| you are responsible for monitoring and controlling
staff entrances| patrolling on a regular basis| and managing undesirable
behaviour to deliver a safe Guest and Member experience. A Security Officer
will also be required to investigate theft and support evacuation procedures.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Monitor and control staff entrances
Conduct regular searches of bags| etc. carried by members of staff and report discrepancies or violations immediatel

Control the Goods pass out procedure for any items purchased| loaned| or otherwise legitimately obtaine

Maintain system that monitors contractors working in the hotel in accordance with company health and safety policie

Responsible for checking goods received out of hour

Maintain system that records the issue and receipt of departmental keys
Operate| check and monitor the CCTV system
Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
Ensure safe passage of cash transfers within the hotel
Support evacuation of the hotel during fire alarm situations
Monitor suspicious packages and be aware of bomb and terror threat procedures
Provide secure storage for guest oversized items
Ensure hotel facilities and function rooms remain secure and locked when not in use
Maintain the Security Log Book and Incident Reports
Investigate and report all allegations of theft| criminal damage and other incidents
Manage undesirable behaviour in a professional manner| intervening and defusing potential altercations
Liaise with Police in the absence of Security Team Leader
Report any maintenance or hazard issues to the supervisor on duty
Adhere to all Health and Safety Regulations

What are we looking for?

A Security Officer serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

High school graduate or above
Good physical condition
At least two (2) years of law enforcement experience either on a Security Bureau or military training
Must be knowledgeable about fire procedures| disaster plan procedure| bomb threats and hotel evacuation procedures
Should be well versed in local law/government regulation
Absolute discretion and confidentiality regarding sensitive information
SIA trained and licensed
Positive attitude
Good communication skills
Good grooming standards
Ability to work under pressure| keeping calm in emergency situations
Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in customer service environment
First Aid
Knowledge of P.A.C.E.
IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

APPLY HERE

Job Number 19001DM8
Job Category Loss Prevention & Security
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

JOB SUMMARY

_To protect and safeguard Hotel assets| associates| guest and visitors while
on the premises of the Hotel._

POSITION SUMMARY

Patrol all areas of the property; assist guests with room access. Monitor
Closed Circuit Televisions| perimeter alarm system| and fire life safety
system. Lock property entrances when required. Conduct daily physical hazard
inspections. Respond to accidents| contact EMS or administer first aid/CPR as
required. Assist guests/employees during emergency situations. Notify
appropriate individuals in the event of accidents| attacks| or other
incidents. Defuse guest/employee disturbances. Call for outside assistance if
necessary. Complete incident reports to document all Security/Loss Prevention
related incidents. Handle all interruptions and complaints. Resolve safety
hazard situations. Escort any unwelcome persons from the property without
interrupting the orderly flow of property operation. Report to scenes of
vehicle accidents/thefts. Call for assistance using proper code responses.
Complete a Loss Prevention shift summary/daily activity report. Maintain
confidentiality of all Security/Loss Prevention and property
reports/documents; release information only to authorized individuals. Conduct
investigations and gather evidence. Conduct interviews with relevant parties.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. In addition some states may have additional licensing/registration
requirements to be considered for this position. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Manager/Supervisors.

__

Experience:

Previous experience in Security Department or similar environment preferred

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Fair treatment to all associates within the hotel

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Safety and Security

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Maintain awareness of undesirable persons on property premises.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals| fertilizer| pesticides| blood borne pathogens| etc.| including using Material Safety Data Sheets (MSDS).
Use proper equipment| wear appropriate personal protective clothing (PPE)| and employ correct lifting procedures| as necessary| to avoid injury.
Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Address guests| service needs in a professional| positive| and timely manner.
Provide assistance to individuals with disabilities| including assisting visually| hearing| or physically-impaired individuals within guidelines (e.g.| escorting them when requested| using words to explain actions| writing directions on paper| moving objects out of the way| or offering access in-house phones).
Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process to resolve issues| delight| and build trust.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Thank guests with genuine appreciation and provide a fond farewell.

Communication

Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.
Speak to guests and co-workers using clear| appropriate and professional language.
Exchange information with other employees using electronic devices (e.g.| cell/mobile phones| pagers and two-way radios| email).

Working with Others

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.
Support all co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.

Physical Tasks

Stand| sit| or walk for an extended period of time or for an entire work shift.
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Surveillance/Patrol

Patrol all areas of the property by foot using specified equipment (e.g.| flash light| high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access.
Monitor Closed Circuit Televisions (CCTV)| perimeter alarm system| duress| and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded.
Lock property entrances during designated times.
Conduct daily physical hazard inspections and report any unsafe conditions or work practices.

Incident/Emergency Response

Respond to the scene of guest or employee accidents and determine if emergency aid is required.
Administer first aid/CPR to guests or employees as required.
Assist guests or employees during emergency situations| such as fire| evacuation| flood| severe weather| bomb threat| robbery| natural disasters| etc.
Notify manager/supervisor| local police| or other appropriate individuals in the event of accidents| attacks| or other incidents.
Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.
Defuse guest or employee disturbances/altercations in accordance with company policies and procedures| including summoning appropriate authorities if necessary| and documenting incident.
Respond to domestic problems with guests and call for outside assistance if necessary.
Complete incident reports to document all Security/Loss Prevention related incidents such as theft| accidents| physical hazards| and fire alarms.
Handle business interruptions and complaints| such as suspicious individuals| civil disturbances or demonstrations| noise complaints| intoxicated individuals| etc.
Resolve safety hazard situations.
Escort any unwelcome persons (e.g.| trespassers| loiterers) from the property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts and document all required information.
Call for assistance using proper code responses.

Investigations/Reports

Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
Conduct investigations and gather evidence related to theft/fraud or lost items| noise complaints| assault complaints| food poisoning complaints| and other guest complaints and incidents.

Conduct interviews with relevant parties in order to obtain statements and
information related to incidents.

CRITICAL COMPETENCIES

Analytical Skills

Decision-Making
Learning

|

Interpersonal Skills

Customer Service Orientation
Diversity Relations
Team Work
Interpersonal Skills

|

Communications

English Language Proficiency
Communication
Listening
Applied Reading
Writing

—|—|—

Personal Attributes

Integrity
Dependability
Safety Orientation
Presentation
Positive Behavior
Stress Tolerance

|

Emergency Response

Stressful Situations

|

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