Cluster Sales Manager Leisure – CIS Market – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager Leisure analyses CIS market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager Leisure| you will analyse CIS market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis CIS market trends and competitor activity to identify business leads
Develop customer accounts and travel within the CIS Market area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with tour operator and DMC|

Develop and implement creative CIS marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of CIS market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager-MICE analyses local market trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat business.
What will I be doing?
As Sales Manager-MICE| you will analyse local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager-MICE serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Leisure (Eastern Europe Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure manages assigned international source
markets| analyses local destination trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat leisure business.
What will I be doing?
As Cluster Sales Manager – Leisure you will manage your assigned international
source markets| analyse local destination trends and competitor activity to
recommend strategies and activations that keep the hotel a leader in the
marketplace through the development of future and repeat leisure business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Management of assigned international source markets and account portfoli

Development of new emerging source market

Development of new prospect leisure accounts and local DMC

Analysis local destination trends and competitor activity to identify new potential busines

Develop account relationships and travel to the assigned source markets to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Support Leisure Contracting
Negotiate room rates/packages with leisure tour operators and local DMCs
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| roadshows and exhibition (local and international) as required
Produce accurate and timely reports that meet the needs of the Cluster Director of Sales and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures

What are we looking for?

UAE Hospitality Experience
Min. 2 year experience in sales
Profound understanding of the leisure segment
Profound knowledge of assigned leisure key source markets and travel trends
Profound knowledge of local DMC|s and key tour operators
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its _global brands_. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Leisure (Germany Nordic & Benelux Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Marketing Executive – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Marketing Executive will play an important role in assisting the
cluster in achieving key objectives in line with the annual marketing plan|
current initiatives and relevant marketing activities relating directly to the
cluster. The cluster marketing team performs an integral role in bringing
together all function areas to ensure commercial targets are heightened. The
executive role involves independently managing smaller individual projects and
overseeing some of the day-to-day administrative duties for the hotel.
What will I be doing?
As Cluster Marketing Executive| you will be responsible for the results of the
marketing plan and activities used by the hotel to increase brand awareness|
communicate promotions to all relevant target markets and address hotel
business needs. Specifically| you will perform the following tasks to th

highest standards:

Business Function

Execute and coordinate all agreed hotel marketing strategies and monitor on-going marketing campaign performance and reportingas directed by the cluster Line Manager
Support the cluster Line Manager by developing and implementing promotional activity| cluster merchandising and collaterals for allhotel departments
Execution of all marketing activities for special events| merchandising campaigns| exhibitions and property inspections
Assist with and at times lead on-site photos shoots and hotel filming whilst ensuring all relevant administration duties are completedand approved
Monitor and support all social media activity for the cluster and support departmental initiatives
Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards| using the right tone of voice andthat content is compliant with corporate guidelines
Support and identify opportunities with the Line Manager to grow and develop loyalty marketing activities with HHonors and otherbooker incentive schemes
Execute and implement appropriate use of marketing content| creative resources| translation and photography while optimising aneffective online presence in line with regional strategy
Respond to customer postings as appropriate tackling any complaints and issues

Managing Execution

Develop| maintain and grow hotel databases to promote all hotel disciplines including targeted HHonors campaigns
Execute the hotels| quarterly audit report on specific initiatives and promotions
Monitor and review all third party website content| ensure it is accurate| current and reflects each hotel
Execute and report competitive analysis on the hotels| food and beverage and eCommerce marketing activities
Ensure all hotels have appropriate marketing content to include up to date media lists| marketing collateral| photo library| newsletters|brochures| desktop publishing and all matters relating to marketing
Support and assist management of all marketing projects including resources with budget implications
Produce tracking documents and hotel fact sheets including preparing PowerPoint presentations with excellent attention to detail as directed by head of department
Achieve agreed performance goals and marketing objectives of role set out by the cluster Line Manager
Support the Line Manager in executing effective content management across all available channels| including hotel website| OTAs| social media| mobile marketing and partnership programs

Developing Talent

The executive role focuses more on self-development as opposed to developing team members

Building Relationships

Establish and maintain effective rapport and open communication with all hotel disciplines
Develop strong working relationships with various levels of Hilton|s personnel including cluster and regional teams and comply to Hilton|s core values
Develop and manage working relationships with key members of the creative and media agencies
Work effectively within the cluster marketing team as well as supporting relationships with cluster and regional levels on relative projects and promotional campaigns
Excel at being an effective team player in all aspects of the role

What are we looking for?

A Cluster Marketing Executive serving Hilton Brand hotels and vacations is
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Educated to college level or equivalent in work experience
Experience in a similar marketing role
Proven experience of supporting| planning and managing project work to tight deadlines
Experience of the main functions of marketing and leading smaller projects
Demonstrated ability to interact effectively with various levels of management
Proven experience of working to and understanding key marketing and eCommerce plans and strategies
Excellent written and verbal communication skills in English. High-level proficiency of native language dependant on location of role
Proficiency in Microsoft Office applications| budget management and project and time management
Demonstrates an understanding of commercial awareness| able to adapt to changing priorities with key judgement and decision making skills
Ability to interact effectively| create solutions| influence others and work diplomatically with a wide range of individuals
Professional approach| clean and well groomed at all times
Friendly demeanour| positive and enthusiastic attitude with strong customer focus and able to work independently
Honesty| integrity| passion for hard work
Demonstrated self-starter| with excellent attention to detail
Creatively minded and has a thirst to work in marketing for the hospitality industry
Enjoys working collaboratively and is a key team player with a can do attitude and thrives on a challenge
Good understanding of Hilton| its core values and management structure

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Executive – Leisure (ROW & GCC Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Executive – Leisureanalyses local market trends and competitor
activity to generate new future business for the hotel.
What will I be doing?
As Sales Executive| you analyses local market trends and competitor activity
to generate new future business for the hotel. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Analysis local market trends and competitor activity to identify new business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels| including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales program

Attend Sales events| as require

Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business lead

Answer customer queries in a prompt and professional manner

What are we looking for?

A Cluster Sales Executive – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager Groups – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

APPLY HERE

Job Description – Sales Manager- Groups (PMI01876)Employee Status:
Regular
Sales Manager- GroupsSelling a memorable experience in an authentic location is the essence of a Sales Managers role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond- ensuring your clients will always stay with Fairmont Hotels & Resorts.
Hotel Overview:
Fairmont The Palm is a luxury- world-class resort located on the
iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and
suites with dedicated Fairmont Gold rooms and lounge. A total of 10 food and
beverage outlets on property offer international dining options including
Little Miss India- Frevo – Brazilian Churrasco experience- Seagrill Bistro- Ba
Restaurant and Lounge- Blowfish- Flow Kitchen- The Cigar Room and others .
Fairmont The Palm also features an expansive pool and beach area with a health
club- Willow Stream Spa and the Fairmont Falcons Kids` Club

Summary of Responsibilities

Reporting to Senior Manager – Group Sales

responsibilitie

and essential job functions include but are not limited to the
following:

Consistently
offer professional- friendly and engaging service
Ensure
prompt and courteous service is extended to both internal and external
customers
Ensure the achievement of sales objectives on a monthly-
quarterly and yearly basis
Solicit group business through action plan preparation and
execution

Establish parameters- quotes and negotiate prices-
confirming by written contracts

Participate in tradeshows- conventions and promotional
events within the hotel and trade related organizations

Maintain accounts- contact- activity and business details
within the appropriate software applications (Opera )
Work closely with Conference Service Department to ensure
all details of the contract were delivered and guests depart satisfied
Prepare weekly- monthly- quarterly and annual reports- as
required

Qualifications:

Previous
hotel experience is required.
Hotel sales experience and knowledge with local and global
DMC|s.
Computer
literate in Microsoft Window applications and/or relevant computer
applications required
University/College
degree in a related discipline preferred
Excellent
communication skills- both written and verbal required
Strong
interpersonal and problem solving abilities
Highly
responsible & reliable
Ability
to focus attention on guest needs- remaining calm and courteous at all
times

Visa Requirements:
Please note that you must be eligible to live and work in Dubai.
We will assist successful applicants
with the visa process and provide
flights and accommodation.

Sales Manager Corporate – Fairmont Bab Al Bahr – United Arab Emirates-Abu Dhabi

APPLY HERE

Job Description – Sales Manager- Corporate (ADC02114)Employee Status:
Regular
Sales ManagerSelling a memorable experience in an authentic location is the essence of a Sales Managers role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond- ensuring your clients will always stay with Fairmont Hotels & Resorts.
Hotel Overview:
Fairmont Bab Al Bahr- |gateway to the sea| boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi- the capital of the United Arab Emirates. With its strikingly contemporary architecture- this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites- including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.
Summary of Responsibilities:
Reporting to the
Director of Sales- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly- quarterly and yearly basis
Solicit group- transient and/or banquet business through action plan preparation and execution

Establish parameters- quotes and negotiate prices- confirming by written contracts

Participate in tradeshows- conventions and promotional events within the hotel and trade related organizations

Maintain accounts- contact- activity and business details within the appropriate software applications

Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied

Prepare weekly- monthly- quarterly and annual reports- as required

Balance operational- administrative and Colleague needs

Follow departmental policies and procedures

Follow all safety
policies

Other duties as assigned

Qualifications:

Previous Sales experience required

Computer literate in Microsoft Window applications andor relevant computer applications required

University/College degree in a related discipline preferred

Excellent communication skills- both written and verbal required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to focus attention on guest needs- remaining calm and courteous at all times

Visa Requirements:

Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.
Living and working in Abu Dhabi: Abu Dhabi- the capital- is the largest of the 7 Emirates which make up the United Arab Emirates- one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi- you will find that we offer competitive salaries- service charge- quality medical benefits- meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabi`s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience. For more information about living in Abu Dhabi- we suggest you visit the following website:
www.visitabudhabi.ae

Reservations Agent – Fairmont Fujairah Beach Resort – United Arab Emirates-Fujairah

APPLY HERE

Job Description – Reservations Agent (FUJ00138)Employee Status:
Regular
Reservations AgentAt Fairmont Hotels & Resorts- all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent- where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Hotel Overview:
Nestled amongst the hidden valleys of the majestic Al
Hajar Mountains- Fairmont Fujairah Beach Resort lies along the coastal region
of Dibba- the second largest town in the emirate of Fujairah. Set against a
dramatic backdrop of rugged terrain- travelers can expect to discover a
destination lauded for its natural beauty- with archeological and heritage
sites all within easy accessibility from the resort.
Summary of Responsibilities:
.Consistently offer professional- friendly and engaging service..Process all external and internal calls either by redirectin

calls or assisting the caller..Serve as a liaison for Guests requiring information relating t

all aspects of the hotel by Informing customers about the services we offer a

the hotel and encourage them to use it..Handle and distribute faxes- voice messages and written message

for internal and external Guests..Follow up the administration of reservations very thoroughly by
entering reservation details precisely and correctly making check-in operations
easier for the front desk team..Transform a request for information into a potential reservation
as soon as there is an opportunity and by applying the various step-by-step
processes according to Fairmont standards..Present the brand and Group|s loyalty program (Le Club) to the
guests..Counter any objections with a suitable and structured sales
argument; passes on any questions that cannot be answered to his/her superior..Ensure that information is passed on to the concerned team
members..Confirm the reservation; take care over written communications..Maintain an up to date knowledge of the hotel and local services..Comply with local legislation as required.

.Maximizes up selling and offers appropriate room category for the
guest..Follow all safety policies..Other duties as assigned.

Qualifications:

Previous customer related experience required

Previous Property Manager System experience preferred

Computer literate in Microsoft Window applications required

Must be able to type 25 words per minute

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs- remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Frequent sitting throughout shift

Occasional kneeling- pushing- pulling- lifting- walking and standing

Occasional ascending or descending ladders- stairs and ramps

Visa Requirements:
Please
note that you must be eligible to live and work in the United Arab Emirates. We
will assist successful applicants with the visa process and provide flights and
accommodation.

Cluster Marketing Coordinator – Fairmont Dubai – United Arab Emirates-Dubai

APPLY HERE

Job Description – Cluster Marketing Coordinator (DBI02986)Employee Status:
Regular
Cluster Marketing Coordinator Reporting to the Cluster Director of Marketing- Digital and Communications- the Cluster Marketing Coordinator is responsible for assisting with facilitating all hotel related marketing communications of Fairmont Dubai- Fairmont Ajman and Fairmont Fujairah
to the external customer. The position also entails assisting with the gathering of promotional information- internal event photo shoots and preparation of monthly activities calendars. The ability to comfortably interact with key departments- external suppliers and partners – combined with excellent time management skills; multi-tasking abilities and attention to details are essential criteria for this position.
Hotel Overview: A unique blend of contemporary design and urban chic- Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai|s key attractions- our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate- our signature Spa and health facilities offer a wealth of amenities- including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service. Summary of Responsibilities: Reporting to the Cluster Director of Marketing- Digital and Communications- responsibilities and essential job functions include but are not limited to the following: To assist in managing all tactical campaigns from conception to implementation. To assist in keeping all social media channels relevant and engaging to the audience including the development of a social media calendar. To assist in maintaining and establishing an effective and efficient database management system. To assist
in ensuring hotel and brand standards are adhered to in all written forms of communication including guestroom collateral- outlet collateral- public area brochure racks- hotel signage- etc. To assist in updating the hotel website. To assist in all digital related tasks. To assist with the management of the internal photo library. To work closely with the S&M Administrator with regards to the financial management of the marketing department by obtaining estimates from suppliers and following up on LPOs. To assist with the development of ad hoc collateral items as required.To assist with marketing collaterals for the Sales team.
To provide other support
as required. Performs additional tasks and/or responsibilities as assigned.
Qualifications: Passionate about marketing- possess creative thinking- determined to learn and adapt new skills. Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges. Must be able to work well under pressure in a fast-paced and constantly changing environment. Excellent English written and verbal communication skills is required.Experience in copy writing is an asset but not essential. Proficient in Microsoft programs. University education preferred. Any second language is an asset. Arabic preferred but not necessary.
Visa Requirements:
Please note
that you must be eligible to live and work in Dubai. We will assist successfu

applicants with the visa process and provide flights and accommodation.

Sales Manager FIT – Italian speaker – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19140132
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

Italian speaker is mandatory.

_

Sales Manager – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager-MICE analyses local market trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat business.
What will I be doing?
As Sales Manager-MICE| you will analyse local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager-MICE serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager – MICE – Aloft City Centre Deira – Dubai

APPLY HERE

Job Number 19125275
Job Category Sales and Marketing
Location Aloft City Centre Deira| Dubai| Deira City Center Mall| Dubai|
United Arab Emirates| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Contact appropriate individual or department (e.g.| Sales| Data
Administration| Accounting) as necessary to resolve guest calls| requests| or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott| including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets| gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer| record| and process all guest
calls| requests| questions| or concerns. Perform general office duties to
support Sales & Marketing (e.g.| filing| sending emails| typing| faxing).
Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Complex Marketing Manager – Le Meridien Al Aqah Beach Resort – Dibba Road

APPLY HERE

Job Number 19125366
Job Category Sales and Marketing
Location Le Meridien Al Aqah Beach Resort| Dibba Road| Fujairah| United
Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Responsible for completing marketing plan for property. Manages all e-commerce
opportunities. Develops a good working relationship with tourism bureaus and
community leaders.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing or
related professional area.

OR

• 2-year degree from an accredited university in Marketing| Business
Administration| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Conducting Daily Marketing Activities that Achieve Department Goals

• Assists in region-wide coordination of rooms| food and beverage| spa| and
golf promotions.

• Develops leisure marketing plan that addresses the distribution of rate
offers| packages and programs designed to build occupancy.

• Maintains| updates| and manages all web sites.

• Coordinates offers and information for all publications and inserts with
regard to brand loyalty reward mailings.

• Develops brochure and property collateral materials.

• Participates in all property imaging work (e.g.| signage).

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Ensures consistent marketing message is communicated in all advertising and
collateral efforts.

• Manages marketing budget throughout year.

• Provides regular tracking/ROI and analysis of promotions and website/email
campaigns| using industry averages for ROI calculation| and uses this
knowledge in future planning.

• Tracks return on investment (ROI) of all marketing initiatives| including
online| direct mail and print advertising.

• Keeps track of actual versus planned marketing budgets and provides input
and recommendations as needed regarding reallocation of funding.

• Ensures consistency in individual property|s voice on all guest touchpoints
and marketing communications| not only following corporate graphic standards|
but also on behalf of the individual property.

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Evaluates new marketing opportunities for the property.

• Ensures property is represented on all quality internet sites that have the
potential of providing business.

• Works closely with respective Convention Bureaus and Chambers of Tourism.

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Develops strategic marketing plan for property| includes group| leisure and
local efforts.

• Plans and supervises all photo shoots| developing shot list while keeping
goals of property and brand image in mind.

Building Successful Relationships that Generate Sales & Marketing
Opportunities

• Identifies and communicates with distribution channels that can sell
distress inventory to drive property occupancy.

• Provides all sales channels with creative and unique tools to assist in the
sales and marketing of the property.

• Acts as liaison between corporate and individual properties in rolling out
programs and making sure that properties are taking advantage of all
opportunities provided through corporate.

• Works with media buyer to plan and execute advertising.

• Assists property in developing promotions for various campaigns| keeping in
mind strategy and goals of promotion as well as Look No Further prerequisites.

• Assists property with materials| tracking/analysis and presentations to
owners.

• Acts on behalf of property with all vendors| exacting a balance between
quality work and price| requesting estimates and approving all materials as
needed.

Additional Marketing Responsibilities

• Keeps detailed files and records on all matters relative to property|s
marketing materials (photo usage rights| vendor contracts| etc.).

• Ensures that property is following all corporate marketing guidelines.

• Approves all invoicing through MarrCom office.

_

Sales Manager – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager-MICE analyses local market trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat business.
What will I be doing?
As Sales Manager-MICE| you will analyse local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager-MICE serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Agent – Hilton Ras Al Khaimah Resort

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore| must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent| you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservation Agent is
responsible for offering excellent customer service| options| and other
solutions to meet Guest and customer needs. Specifically| a Reservations Agent
will perform the following tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager-MICE analyses local market trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat business.
What will I be doing?
As Sales Manager-MICE| you will analyse local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager-MICE serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Agent – Hilton Ras Al Khaimah Resort

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore| must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent| you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservation Agent is
responsible for offering excellent customer service| options| and other
solutions to meet Guest and customer needs. Specifically| a Reservations Agent
will perform the following tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager – Corporate – Sheraton Dubai Creek Hotel & Towers – Baniyas Road

APPLY HERE

Job Number 19098097
Job Category Sales and Marketing
Location Sheraton Dubai Creek Hotel & Towers| Baniyas Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Knowledge in reports analysis – STR| hoteligence| pace| etc

Very good analysis of local market trends

Result oriented and cost conscious

Working within current business strategies and recognizing potential opportunities

Ability to identify and develop accounts

Fluency in English both oral and written

Driving license holder

Strong interpersonal skills

Excellent selling| negotiation and communication skills

Degree-level qualification

Corporate sales background with minimum 2 years’ experience in 5 star hotel in Dubai

International hotel chain experience preferred

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Marketing Manager – Le Meridien & Westin – The Westin Dubai Mina Seyahi Beach Resort & Marina – Al Sufouh

APPLY HERE

Job Number 19102450
Job Category Sales and Marketing
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Al Sufouh|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

Job Description :

_Job responsibilities will include| but not limited to the following:_

Communicate effectively both internally and externally to achieve positive results always presenting yourself in a 5 star manner
Manage hotel supply of collateral i.e. all displays to have the latest collateral displayed
Process all paper work relating to PR/Media requests for accommodation/ restaurant reservations etc
Note any media VIP arrivals| communicate and ensure these are listed on the Daily Sales Sheet
Meet journalists or media as requested by Director of Marketing & Innovation.
Keep brochure content up to date and ensure accurate proof reading
Help with any translations that are required and getting the relevant sign off of hotel collateral
Manage prompt input of purchase requests and corresponding invoices relating to advertising| media| publishing| graphic design etc
Complete and maintain up to date files for the PR department
Handle all telephone and e-mail enquiries relating to advertising | photo shoots| information requests| etc
Maintain files for all barter agreements
Handle Monthly PR reports along with Media impressions and coverage achieved
Keep Records of all PR coverage
Have a good working knowledge of both The Westin and Le Meridien brand standards
Keep updated on new information relating to the above brands and good working knowledge of The Starwood archive and brand standards
Maintain up to date Media contacts data base
Attend meetings as required by the Director of Marketing & Innovations
Follow all specified policies and procedures in the hotel
Assist Director of Marketing & Innovation in co-coordinating and implementing events such as press conferences| media evenings and functions| etc
Prepare all press packs
Meet with advertisers as require by the Director of Marketing & Innovations
Assist with photo and film shoots taking place at the hotel
Liaise with external PR company (as appointed by the hotel)
Liaise with external marketing company (as appointed by the hotel)
Seek out any PR opportunities that can be used to the hotels advantage
Project manage any Marketing activations as required
Ensure all Press Releases are sent to press timeously
Work with DFM team for content for websites
Proof reading of all collateral and website information
Distribute promotional material to all hotel employees so they are informed of events
Oversee restaurant and hotel reviews ensuring all journalists are met and taken care of
Work closely with Social Media Executive to ensure social media content is up to date

.

_To move into this position you should have_

Good understanding of new developments| best practices & trends on Marketing strategies & strong experience in managing Marketing communications.

Excellent knowledge of hospitality industry/service-related industry| ideally in F&B. PR experience is a plus.

Strong communication & copywriting skills

Previous Public Relations skills in Industry

Ability to easily connect with people and to continually find new ways to engage & source new conversation starters.

Ability to multi-task & work with several teams

Fluent in English| both written & spoken

_

Sales Manager Leisure – Complex – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19101724
Job Category Sales and Marketing
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Agent-Reservations – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19103024
Job Category Reservations
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

CIS Sales Manager – Russian Speaker Required – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19073209
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Sales Executive – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19001CAJ
Job Category Sales and Marketing
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Responsible for proactively soliciting and managing group| catering and
transient sales opportunities. Manages the hotel’s segment sales effort.
Actively up-sells each business opportunity to maximize revenue opportunity.
Manages daily activities related to group and transient sales objectives.
Achieves personal and team related revenue goals. Ensures business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer loyalty by delivering service excellence throughout each
customer experience. Provides service to our customers in order to grow the
account on behalf of the company.

SCOPE / BUSINESS CONTEXT

• A Full Time/Part Time position based at the Marriott Hotel & Marriott
Executive Apartments Downtown Abu Dhabi.

CANDIDATE PROFILE

Experience:

• At least 2 years of hospitality back ground

Skills and Knowledge

• Strong Communication skills (verbal| listening| writing)
• An effective Team Player in a team based environment
• Effective time management skills.
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Strong Presentation skills

Education or Certification

• Excellent level of English is essential
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years’
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years’ experience in the sales and
marketing or related professional area.

Key Performance Areas:

Customer Service – Internal and External
Business Management
Performance Management
Personal Effectiveness

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Drives revenue from local accounts for the hotels the Sales Executive
represents by proactively soliciting new business from small business
accounts| sourcing new accounts| identifying new targets| and re-soliciting
past business leads. Partners with account leaders to pull through business
from customer accounts deployed outside the local market. Reports to the
property Director of Sales to align on sales activities to generate business
for stakeholder properties in the market.

CORE WORK ACTIVITIES

Managing Sales Activities
• Solicits new business from assigned small business accounts| reader boards|
and leads sent through internal referral mechanisms.
• Solicits potential new accounts or business opportunities by leveraging
business intelligence provided by Sales & Marketing Planning and Support or
other third-party data sources in order to generate leads.
• Utilizes internal lead referral tools (e.g.| eProspecting Portal) to solicit
new business opportunities and contacts.
• Re-solicits non-deployed realized opportunities| including turndowns| lost
opportunities| and actualized business when appropriate.
• Drives customer satisfaction through daily interactions (e.g.|
solicitations| re-solicitations| account calls| new business calls| face to
face activities| etc.).
• Conducts customer facing sales activities on behalf of the hotels in
partnership with Property Coordinator/Resource as appropriate. (e.g.| lunch
and learns| social hours| company of the month activities| local industry
events| Convention and Visitors Bureau (CVB) Activities| etc).
• Conducts site inspections for customer accounts when appropriate.
• Maintains complete and up-to-date lead information on each account in
SFAWeb|CI to verify accurate reporting and customer base information.
• Qualifies and maintains customer’s long-term business potential and refers
customers to market| field| hotel or national sales office| as required.
• Verifies accurate and timely lead turnover to other Sales Channels.
• Manages outbound lead merchandising along with associated booking fee when
appropriate.
• Presents stakeholder hotel benefits and features based on customer needs.
• Understands and utilizes all business processes written in support of the
sales organization.
• Utilizes negotiation skills and creative selling abilities to uncover new
business.
• Uses all information systems (e.g.| SFAWeb|CI| MRDW| MarRFP-SAPP to research
the deployment and value of the accounts deemed important for stakeholder
hotels.
• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) in order to sell effectively against
the competition.
• Communicates trends| opportunities| and market changes to appropriate
parties| as needed.
•Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc.)|
in an effort to optimize sales revenues.
• Understands and actively utilizes company marketing initiatives/incentives
to convert cold leads to warm leads.
• Tracks weekly activities and relationship to revenue and room night
production.
• Sets day-today priorities to complete assigned responsibilities
• Adjusts to significant variation in daily workload through independent
prioritization.
• Shifts priorities as directed by supervisor or business needs.Drives revenue
from local accounts for the hotels the Sales Executive represents by
proactively soliciting new business from small business accounts| sourcing new
accounts| identifying new targets| and re-soliciting past business leads.
• Reports to the area sales leaders to align on sales activities to generate
business for stakeholder properties in the market.
• Performs other duties as appropriate.

Building Successful Relationships
• Coordinates with out-of-market account leaders (e.g.| Global Account
Executives| Senior Account Executives| and Account Executives) to coordinate
in-market pull through of business in order to grow account share. (e.g.|
visiting local offices| reviewing solicitation list of opportunities| reader
board research| etc.).
•Participates in community and hotel networking events (e.g.| Rotary Clubs| RI
Social Hours| Chamber of Commerce| etc).
• Visits neighborhood target and local small business accounts and coordinate
follow up efforts.
• Coordinates with Area Sales Leader to understand needs and priorities of
stakeholder hotels to identify focus areas.
• Works collaboratively with the Sales Office| Area Sales and Enterprise Sales
teams to establish coordinated sales efforts that are complementary| and not
duplicative.
• Handles customer care issues and as necessary| refers them to the
appropriate owner.
• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.
• Services customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.
• Engages in property related events that support the development of existing
and new accounts (e.g.| General Manager (GM) Reception| Concierge Level
hospitality| etc.).
• Partners with account leaders to pull through business from customer
accounts deployed outside the local market.
• Performs other duties| as assigned| to meet business needs.

OTHER

• Performs other duties as assigned by the leader to meet business needs.
• Carries responsibility for ensuring that all cash and key security
procedures are adhered at all times as per the hotel policy
• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited| Continental Office
local policies and procedures and with hotel job aids
• Working hours as required to do your job but normally not less than 48 hours
per week

_

Complex Sales Manager – Le Meridien Al Aqah Beach Resort – Dibba Road

APPLY HERE

Job Number 19085295
Job Category Sales and Marketing
Location Le Meridien Al Aqah Beach Resort| Dibba Road| Fujairah| United
Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Reservations Agent – Le Meridien Mina Seyahi Beach Resort & Marina – Jumeirah Beach – Al Sufouh Rd

APPLY HERE

Job Number 19000C5S
Job Category Reservations
Location Le Meridien Mina Seyahi Beach Resort & Marina| Jumeirah Beach –
Al Sufouh Rd| Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The Reservations department is responsible for identifying guest needs|
assisting guests in effective & efficient manner| converting business|
maximizing revenue| ensuring complete and accurate update of information in
compliance with company policy and strategy. The reservations department is
the heart of Mina Seyahi Complex; it is the first guest contact point| sets
guest’s expectation| adds value to the guest booking & stay experience. It is
critical to the overall success of our individual hotels.

_Job responsibilities will include| but not limited to the following:_

Handle email and fax offers and requests for availability and prices of retail segment.
Handles admin tasks of the department i.e. schedule| purchase requests| purchase form| etc.
Coordinates information between reservations department and other departments.
Handles 7 days quality check.
Follows up on waitlisted| non-guarantee bookings and traces.
Ensure departmental general back-up are maintained.
Understand the key principles of Marriott Strategies and Revenue Management:
Retail| Corporate| Leisure| Other
Rate Restrictions| hurdles and availabilities
Be fluent on all hotel products and services.
Be fully conversant with all market segments and rate plans used across all distribution channels.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Ensure guest satisfaction and reservation accuracy| by maintaining updated database for all clients’ files.
Handles Reservations Agent job tasks when requested.
Covers for the team during meetings.
Support the Reservations Manager and Revenue Management leader with admin work and special projects as required.
Actively participate in feedback sessions and daily meetings conveying customer feedback.
Keep inventory and rate balancing between different systems.
Handle visa and refund requests.
Responsible for effective implementation and compliance with Marriott Reservation Standards.
Achieve targeted goals in the Hotel Mystery Shopping calls.
Maintain accuracy and cleanliness of the PMS Database:
Ensure market segmentation is accurate for each reservation
Merge profiles as necessary
Create hierarchies/relationships between Corporate Accounts
Ensure reservations meet the property and IPS standards in terms of accuracy of data and guest satisfaction.
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS / MARSHA / GXP.
Complete understand and effective use of the Hotel’s telephone system.
Understand Best Rate Guarantee compliance.
Maintain the Reservation correspondence.
Liaise daily with the Reservations and or Revenue Management leader regarding business on the books and the strategy for the day.
Champion the PMS/Interface functionalities| identifying and communication enhancements to the Reservations Manager.
Share best practices with Reservations and or Revenue Management leader.
Handle guest complaints with patience and understanding.

_To move into this position you should have:_

The ideal candidate must have a strong admin and organizational skills| sales orientated personality| being able to converse with a wide range of experienced and inexperienced customers.
Be eloquent and fluent in English verbally and in writing.
Multiple language ability is an advantage.
Good interpersonal skills.
Able to work under pressure.
Willing to learn & develop.
Able to work on shift basis including night shift| week-ends & holidays
Be able to practice effective time management in the work place.
Aware of preciseness and accuracy.
Able to learn new technology with ease and at a rapid pace.
Be detailed orientated and take pride in transferring this focus on details to their work in the PMS and all guest correspondence.
Able to take a customer focused decision by themselves| whilst remaining cognizant of all sales and revenue management principles.
Display passion for our customers| and enthusiasm for the job.
Must possess strong computer skills| including Microsoft Office| (Excel/PowerPoint/Word) Opera| and be fluent in Internet Explorer.

_

Sales Executive – Weddings & Special Occasions (Arabic Speaker) – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19079396
Job Category Sales and Marketing
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

This position is responsible for proactively soliciting and managing large
social catering related opportunities which hold significant revenue
potential. Manages catering opportunities not handled by an Event Booking
Center (EBC). Actively up-sells each business opportunity to maximize the
revenue for each and every opportunity. Achieves personal and team related
revenue goals. Ensures business is turned over properly and in a timely
fashion and guarantees a proper service delivery for every internal and
external customer. Responsible for driving customer/guest loyalty by
delivering service excellence throughout each customer/guest experience.
Provides service to customers in order to grow the segment on behalf of the
company.

Prepare sales-related documents throughout the sales process (e.g.| proposals|
contracts| or banquet event orders). Promote awareness of brand image
internally and externally. Gather materials and assemble information packages
(e.g.| brochures| promotional materials). Use sales techniques that maximise
revenue while maintaining existing guest loyalty to Marriott. Assist the
management team to develop| implement and execute the revenue| revenue and
marketing programs for weddings & special occasions. Develop| coordinate and
implement social media initiatives. Enter| retrieve| reconcile| and verify
information (e.g. commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests. Coordinate reservation confirmations for special events.

Follow all company policies and procedures; ensure personal appearance is
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; thank guests with
genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Perform other reasonable job duties as
requested.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – N/A
Titles of Direct Reports – N/A

CANDIDATE PROFILE

Experience:

At least 1 year of related work experience

Skills and Knowledge

Analytical Skills

Computer Skills
Learning

|

Interpersonal Skills

Customer Service Orientation
Interpersonal Skills
Customer Service Orientation
Diversity Relations

|

Communications

Excellent communication
Listening
Telephone Etiquette Skills
English Language Proficiency
Arabic Language Proficiency
Applied Reading

—|—|—

Personal Attributes

Integrity
Dependability
Positive Demeanor
Initiative
Ambition and a desire to succeed

|

Administration

Typing
Microsoft Office
Opera and SFA

|

Organization

Detail Orientation
Time Management
Multi-Tasking
Planning and Organizing
Records all data for solid internal and external communication

Education or Certification

High school diploma/G.E.D. equivalent

SPECIFIC DUTIES

An excellent sales person with the ability to know and sell the unique features of the hotel.
Customer focused sales activities and communication.
Prepare sales-related documents throughout the sales process (e.g.| proposals| contracts| or banquet event orders).
Perform general office duties to support the Catering Sales team (e.g.| filing| sending emails| typing| sending outgoing faxes| delivering incoming faxes| copying| opening or distributing mail).
Gather materials and assemble information packages (e.g.| brochures| promotional materials).
Assist the team to develop| implement and execute the revenue| revenue and marketing programs for weddings & special occasions.
Develop| coordinate and implement social media initiatives.
Enter| retrieve| reconcile| and verify information (e.g.| commissions| leads| third parties) in software involved in the sales process.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
Promote awareness of brand image internally and externally.
Answer guest questions about property facilities/services (e.g.| hours of operation| rates and room types| packages| promotions| entertainment| restaurants| special events).
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Coordinate reservation confirmations for special events.
Develop and maintain positive and productive working relationships with other employees and departments.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Senior Sales Manager – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19081942
Job Category Sales and Marketing
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_

Sales Executive – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19001CAJ
Job Category Sales and Marketing
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Responsible for proactively soliciting and managing group| catering and
transient sales opportunities. Manages the hotel’s segment sales effort.
Actively up-sells each business opportunity to maximize revenue opportunity.
Manages daily activities related to group and transient sales objectives.
Achieves personal and team related revenue goals. Ensures business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer loyalty by delivering service excellence throughout each
customer experience. Provides service to our customers in order to grow the
account on behalf of the company.

SCOPE / BUSINESS CONTEXT

• A Full Time/Part Time position based at the Marriott Hotel & Marriott
Executive Apartments Downtown Abu Dhabi.

CANDIDATE PROFILE

Experience:

• At least 2 years of hospitality back ground

Skills and Knowledge

• Strong Communication skills (verbal| listening| writing)
• An effective Team Player in a team based environment
• Effective time management skills.
• Innovative
• Pro-active and reliable
• Able to work alone and within a team
• Strong Presentation skills

Education or Certification

• Excellent level of English is essential
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years’
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years’ experience in the sales and
marketing or related professional area.

Key Performance Areas:

Customer Service – Internal and External
Business Management
Performance Management
Personal Effectiveness

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Drives revenue from local accounts for the hotels the Sales Executive
represents by proactively soliciting new business from small business
accounts| sourcing new accounts| identifying new targets| and re-soliciting
past business leads. Partners with account leaders to pull through business
from customer accounts deployed outside the local market. Reports to the
property Director of Sales to align on sales activities to generate business
for stakeholder properties in the market.

CORE WORK ACTIVITIES

Managing Sales Activities
• Solicits new business from assigned small business accounts| reader boards|
and leads sent through internal referral mechanisms.
• Solicits potential new accounts or business opportunities by leveraging
business intelligence provided by Sales & Marketing Planning and Support or
other third-party data sources in order to generate leads.
• Utilizes internal lead referral tools (e.g.| eProspecting Portal) to solicit
new business opportunities and contacts.
• Re-solicits non-deployed realized opportunities| including turndowns| lost
opportunities| and actualized business when appropriate.
• Drives customer satisfaction through daily interactions (e.g.|
solicitations| re-solicitations| account calls| new business calls| face to
face activities| etc.).
• Conducts customer facing sales activities on behalf of the hotels in
partnership with Property Coordinator/Resource as appropriate. (e.g.| lunch
and learns| social hours| company of the month activities| local industry
events| Convention and Visitors Bureau (CVB) Activities| etc).
• Conducts site inspections for customer accounts when appropriate.
• Maintains complete and up-to-date lead information on each account in
SFAWeb|CI to verify accurate reporting and customer base information.
• Qualifies and maintains customer’s long-term business potential and refers
customers to market| field| hotel or national sales office| as required.
• Verifies accurate and timely lead turnover to other Sales Channels.
• Manages outbound lead merchandising along with associated booking fee when
appropriate.
• Presents stakeholder hotel benefits and features based on customer needs.
• Understands and utilizes all business processes written in support of the
sales organization.
• Utilizes negotiation skills and creative selling abilities to uncover new
business.
• Uses all information systems (e.g.| SFAWeb|CI| MRDW| MarRFP-SAPP to research
the deployment and value of the accounts deemed important for stakeholder
hotels.
• Understands the overall market (e.g.| competitors’ strengths and weaknesses|
economic trends| supply and demand etc.) in order to sell effectively against
the competition.
• Communicates trends| opportunities| and market changes to appropriate
parties| as needed.
•Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc.)|
in an effort to optimize sales revenues.
• Understands and actively utilizes company marketing initiatives/incentives
to convert cold leads to warm leads.
• Tracks weekly activities and relationship to revenue and room night
production.
• Sets day-today priorities to complete assigned responsibilities
• Adjusts to significant variation in daily workload through independent
prioritization.
• Shifts priorities as directed by supervisor or business needs.Drives revenue
from local accounts for the hotels the Sales Executive represents by
proactively soliciting new business from small business accounts| sourcing new
accounts| identifying new targets| and re-soliciting past business leads.
• Reports to the area sales leaders to align on sales activities to generate
business for stakeholder properties in the market.
• Performs other duties as appropriate.

Building Successful Relationships
• Coordinates with out-of-market account leaders (e.g.| Global Account
Executives| Senior Account Executives| and Account Executives) to coordinate
in-market pull through of business in order to grow account share. (e.g.|
visiting local offices| reviewing solicitation list of opportunities| reader
board research| etc.).
•Participates in community and hotel networking events (e.g.| Rotary Clubs| RI
Social Hours| Chamber of Commerce| etc).
• Visits neighborhood target and local small business accounts and coordinate
follow up efforts.
• Coordinates with Area Sales Leader to understand needs and priorities of
stakeholder hotels to identify focus areas.
• Works collaboratively with the Sales Office| Area Sales and Enterprise Sales
teams to establish coordinated sales efforts that are complementary| and not
duplicative.
• Handles customer care issues and as necessary| refers them to the
appropriate owner.
• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.
• Services customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.
• Engages in property related events that support the development of existing
and new accounts (e.g.| General Manager (GM) Reception| Concierge Level
hospitality| etc.).
• Partners with account leaders to pull through business from customer
accounts deployed outside the local market.
• Performs other duties| as assigned| to meet business needs.

OTHER

• Performs other duties as assigned by the leader to meet business needs.
• Carries responsibility for ensuring that all cash and key security
procedures are adhered at all times as per the hotel policy
• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited| Continental Office
local policies and procedures and with hotel job aids
• Working hours as required to do your job but normally not less than 48 hours
per week

_

Cluster Reservations Supervisor – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 19000SRR
Job Category Reservations
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Reservations Agent – Aloft Palm Jumeirah – East Crescent

APPLY HERE

Job Number 19077528
Job Category Reservations
Location Aloft Palm Jumeirah| East Crescent| Dubai| United Arab Emirates|
United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Group Sales Coordinator – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19073321
Job Category Sales and Marketing
Location The Ritz-Carlton| Dubai International Financial Centre|
International Financial District| Dubai| United Arab Emirates| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

CIS Sales Manager – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19073209
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

District Sales Manager – Oil & Gas – Abu Dhabi – DELL – UAE

APPLY HERE


District Sales Manager – Oil & Gas
Competitive salary
Abu Dhabi- United Arab Emirates
People make Dell – so wherever in the world they work- everyone is rewarded
for their contribution. Ready to develop your career in a truly global
company? Within the Core Sales Team at Dell- we are looking for a
District Sales Manager to join our team in Abu Dhabi- United Arab
Emirates.
With more than 100-000 team members globally- Dell promotes an environment
that is rooted in the entrepreneurial spirit in which the company was founded.
As we continue to grow our business in EMEA we are looking for sales peopl

with a proven track record who are passionate about technology. You will b

joining a collaborative and energetic team that welcomes creativity an

different perspectives. In return Dell offers the training- development an

support for you to develop your career and fulfil your ambitions an

potential.

Dell is a collective of customer-obsessed- industry-leading visionaries. At
our core is a commitment to diversity- sustainability and our communities. We
offer unparalleled growth and development opportunities for our team members.
We believe that technology is essential for driving human progress- and we`re
committed to providing that technology to people and organizations everywhere-
so they can transform the way they work and live.

Key Responsibilities

Directly oversees Sales Account Executives
Understands and implements strategic direction of the direct sales organization
Drives strategic account management and pipeline development
Leads team`s business acumen and customer knowledge
Develops and trains Account Executives
Manages complex accounts and/or account teams
Executes Strategy

Essential Requirements

15+ years of relevant experience or equivalent combination of education and work experience
Requires 7+ years diversified leadership- planning- communication- organization and people motivation skill (or equivalent experience)
Strong understanding of customer/industry climate
Knowledgeable in solutions and technical acumen

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you relish the prospect of championing innovative products direct to
significant customers- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Outside-Sales Sales Job ID: R89301

Graduate Inside Sales Account Manager – DELL – UAE

APPLY HERE


Sales Graduate Program
Competitive Salary
Dubai or Abu Dhabi- United Arab Emirates
If you are passionate about computer technology and eager to develop a career
in technology sales- Dell is the place to be. Within the Commercial Sales and
Enterprise Solutions department- we are looking for Graduates for our Sales
Organization as part of the EMEA Sales Graduate Program to work as part of a
team based in Dubai or Abu Dhabi- United Arab Emirates.
Dell provides end-to-end solutions that enable more affordable and accessible
technology around the world- empowering people everywhere to do more. You will
be part of a collaborative team that believes in honest communication- share

creativity and welcomes different perspectives. There is a winning cultur

built on a platform of integrity and a spirit of innovation. We will als

provide the mentoring- training and opportunities for you to fulfill you

ambitions and potential.

With the EMEA Sales Graduate Program- Dell is interested in bringing onboard
fresh graduates who are comfortable taking accountability and can adapt easily
to meet the needs of our rapidly evolving business. The ideal trainee is
customer focused- results driven- innovative- works well on a team- and acts
with integrity.

Key Responsibilities

Demonstrate sales ability and achieve targets- works within a team to support achievement of sales goals and deliver on customer service levels
Effectively articulate the value proposition associated with Dell`s products and services
Recommend business solutions considering customer needs and Dell interests- builds relationships with customers based on knowledge of Dell`s technology- products and services
Leverages cross-functional resources to achieve results and meet customer needs- independently gathers information and works on own initiative- makes decision based on an appropriate amount of information and data analysis
Effectively prioritize multiple demands while ensuring customer needs are met- adjusts to multiple demands and shifting priorities. Efficiently unleash cross-media information without cross-media value
Quickly maximize timely deliverables for real-time schemes
Dramatically maintain clicks-and-mortar solutions without functional solutions

Essential Requirements

Academic University degree (Bachelor/Master)- graduating during the last 0-3 years from a reputed United Arab Emirates University.
Fluency in English
Experience with sales (experience from and interest in the IT business is a plus)
Other experience alongside your studies – work- experience in non-profit organizations- work practice etc. that can be of relevance for your studies
High drive and ambition
0-3 years| work experience

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you`re the kind of communicator who can make world-class technology even
more irresistible- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Sales New-Graduates Job ID: R77188

Business Development Representative – DELL – UAE

APPLY HERE


Accelerate your career as you help reinvent the value and impact of
information for business everywhere. At Dell Technologies- we are leading
customers on their journey to cloud computing by enabling them to store-
manage- protect and analyze their information assets in a more agile- trusted
and cost-effective way. If you are passionate about technology and want to be
part of the information management revolution- join more than 50-000 people
around the world who are leading the journey to the cloud.
RSA- The Security Division of Dell- offers business-driven security solutions
that provide organizations with a unified approach to managing digital risk
that hinges on integrated visibility- automated insights and coordinated
actions. RSA solutions are designed to effectively detect and respond t

advanced attacks; manage user access control; and- reduce business risk

fraud- and cybercrime. RSA protects millions of users around the world an

helps more than 90% of the Fortune 500 companies thrive and continuously adap

to transformational change.

Key Responsibilities:

The Business Development Representative is an extension of RSA|s sales and
marketing teams and is a critical resource which helps drive revenue through
demand generation- opportunity progression- and account fulfillment
assistance. The Business Development Representative participates in a sales
training program or sales training activities that develop skill sets
surrounding technology foundations- RSA solutions knowledge- sales and soft
skills. In your role as a Business Development Rep you will:

Generates qualified customer leads that the inside and outside sales teams can develop into sales opportunities.
Leverages multiple lead-generation tools to meet appointment quota goals.
Participates in ongoing sales- business- and technical training courses to increase overall awareness of RSA|s solutions and go-to-market strategies.
Undertakes background research- prospecting and sets meetings in target accounts
Participates in |partner blitzes| to help educate our partners and grow RSA|s channel business to drive incremental revenue.
Drives attendance to customer events- seminars- and briefings.
Utilizes Salesforce.com to track appointments and other sales activities.

Required Experience:

Good understanding of the competition.
Communication skills.
Results driven.
Takes initiative.
Ability to work in a team environment.
Language skills: fluent in Arabic and English. Turkish also preferred

Desired Experience:

Understanding of RSA|s products and their value added to the customer.

Benefits:

When you choose Dell- you join a diverse world of innovative thought leaders.
At our core is a commitment to workplace diversity- the sustainability of our
planet- and community corporate involvement. We offer highly competitive
salaries- bonus programs- world-class benefits- and unparalleled growth and
development opportunities-all to create a compelling and rewarding work
environment.

_Dell_ _is committed to the principle of equal employment opportunity for
all employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell
__here_

_LIPRIORITY LIEMEA61_

Job Family: RSA Job ID: R52508

Account Executive – FSI – DELL – UAE

APPLY HERE


Account Executive – FSI – Abu Dhabi
Competitive salary
Abu Dhabi- United Arab Emirates
If you are passionate about computer technology and eager to develop a career
in technology sales- Dell is the place to be. Within our Enterprise Sales
Team – we are looking for an Account Executive – FSI to work as part of
a team based in Abu Dhabi.
With more than 100-000 team members globally- Dell promotes an environment
that is rooted in the entrepreneurial spirit in which the company was founded.
As we continue to grow our business in EMEA we are looking for sales people
with a proven track record who are passionate about technology. You will b

joining a collaborative and energetic team that welcomes creativity an

different perspectives. In return Dell offers the training- development an

support for you to develop your career and fulfil your ambitions an

potential.

Dell is a collective of customer-obsessed- industry-leading visionaries. At
our core is a commitment to diversity- sustainability and our communities. We
offer unparalleled growth and development opportunities for our team members.
We believe that technology is essential for driving human progress- and we`re
committed to providing that technology to people and organizations everywhere-
so they can transform the way they work and live.

The Account Executive is responsible for building strong customer
relationships in the field and ensuring a great customer experience with
existing FSI customers.

Key Responsibilities

This will include growing the territory/account base to attain financial objectives
Understanding customers` business and solution requirements
Gain share of wallet/spend in client Solutions and Enterprise Solutions
Territory/account management- including account planning and sales forecasting and engaging cross-functional resources
Customarily and regularly engaged with decision makers at client facilities in performing primary duties
Leads sales process and utilizes all available resources to manage account.

Essential Requirements

Bachelor`s Degree (BSc/BA) or equivalent experience
Extensive experience in a relationship selling role where you were recognised as a top performer
Strong communication- collaboration- negotiation and executive presentation skills and proficient in working with CIO and next 2 levels down
Highly developed planning and organisation skills
Driven by achieving a high level of customer satisfaction and can demonstrate a track record in this area
Ability to work in a fast paced entrepreneurial environment. Passionate about digital transformation – fintech and computer technologies
World-class customer management and strategic selling skills to enhance the success of our customers` business and the growth of Dell

Desirable Requirements

Experience selling IT Solutions including Client Solutions an advantage

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you relish the prospect of championing innovative products direct to
significant customers- this is your opportunity to develop with Dell. Apply
now!

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Outside-Sales Job ID: R50089

Cluster Reservations Supervisor – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Supervisor oversees the Reservations Team and how it
performs routine procedures in order to maximise revenue and Guest
satisfaction.
What will I be doing?
As Cluster Reservations Supervisor| you oversees the Reservations Team and how
it performs routine procedures in order to maximise revenue and Guest
satisfaction. The Reservations Supervisor will work with the Reservations Team
to develop future and repeat business opportunities. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist in the day-to-day operations of the Reservations Department
Manage telephone| fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rate

Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenu

Produce quotations and written confirmation to all client

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Ensure Team Members are developed effectively| maintain a thorough understanding of hotel facilities and processes| and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contracts
Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
Monitor the appearance| standards and performance of the Reservations Team with an emphasis on training and teamwork
Assist in the recruiting| managing| training and developing of the Reservation team

What are we looking for?

A Cluster Reservations Supervisor serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
High level of IT skills
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the Reservations/Sales function within the hotel/leisure sector
Relevant degree or other qualification in a business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Agent – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Reservations Agent will serve as the main contact for room reservations at
the hotel; and therefore| must offer an excellent service and influence the
Guest decision to stay at the property.
What will I be doing?
As a Reservation Agent| you will serve as the first line of inquiry for room
reservations within the hotel. A Reservation Agent is responsible for offering
excellent customer service| options| and other solutions to meet Guest and
customer needs. Specifically| a Reservations Agent will perform the following
tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Marketing Executive – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Marketing Executive will work with the Director of Business Development or
Marketing Manager to assist in the implementation of the marketing plan to
increase hotel brand awareness.
What will I be doing?
As Marketing Executive| you will work with the Director of Business
Development or Marketing Manager to assist in the implementation of the
marketing plan to increase hotel brand awareness. Specifically| a Marketing
Coordinator will perform the following tasks to the highest standards:
Communicate effectively| to target markets| the amenities and benefits of the hotel| including hotel refurbishments| food and beverage provisions| conference| banqueting and events
Work with local third party partners| including local media| and maintain professional working relationships with local official bodies
Create and maintain a comprehensive media and marketing contact management system relevant to the target audiences of the hotel
Work closely across all hotel departments| seeking proactive opportunities and planned promotions to address specific business challenges| as require

Support the development of promotional activities| marketing channels and the production of marketing materials for specific event

Manage and promote the hotel on Hilton branded website

Work within marketing budgets by using resources effectivel

Maintain a comprehensive media and marketing contact management system relevant to the target audiences of the Hotel

What are we looking for?

A Marketing Executive serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Ability to understand key business indicators and competitive trends and develop approaches to these challenges
Intermediate level of IT skills
Proven organisational and planning skills
Ability to work under pressure at all times

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous Hotel or leisure sector experience
Previous Marketing experience in a similar environment
Basic knowledge of budgeting or cost-management
Relevant degree| in marketing| business development or other relevant business field| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Reservation Agent – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19000HCJ
Job Category Reservations
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Agent-Restaurant Reservations – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 190018EM
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures. Stand| sit| or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g.| small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

_

Cluster Marketing & Public Relations Executive – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Cluster Marketing and Public Relations Executive plays an important role in
assisting the Line Manager in achieving key objectives in line with the annual
marketing and PR plan| current initiatives and relevant activities. The
marketing and PR team performs an integral role in bringing together all
function areas to ensure commercial targets are heightened. The executive role
involves managing individual projects relating to marketing| media relations
and internal communications andperforming day-to-day administrative duties.
What will I be doing?
As Cluster Marketing Public Relations Executive| you will be responsible for
the results of the marketing plan and activities used by the hotel to increase
brand awareness| communicate promotions to all relevant target markets and
address hotel business needs. Specifically| you will perform the followin

tasks to the highest standards:

Business Function

Coordinate and assist with delivering all agreed marketing and PR strategies and monitor on-going marketing and PR campaigns performance and reporting as directed by the Line Manager
Support the Line Manager by developing and implementing promotional activity| collateral and in-house merchandising as well as maintaining the hotels| media library to include video| film and press coverage archives
Promote the hotels| marketing activities to the media covering all food and beverage| rooms and event promotions
Support all internal communication activities including| but not limited to| regional and area updates| press release writing| newsletters and drafting speeches for company executives and assisting with senior management interviews with relevant preparation material
Promote and support all marketing and PR activities including special events| sponsorship opportunities| merchandising campaigns| exhibitions and property inspections
Support the department with media relations involving tracking social media| updating press kits| archiving news releases and press coverage| maintaining media databases| coordinating interviews| and ensuring relevant administrative duties are completed in advance of media visits
Organise and manage familiarisation trips for media professionals and entertain local media where appropriate
Assist with and| where required| lead on-site photos shoots and hotel filming whilst ensuring all relevant administration approvals are completed and confirmed
Monitor and support Line Manager on all social media activity for the hotels whilst supporting departmental initiatives
Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards| using the right tone and voice compliant with corporate guidelines
Support and identify opportunities along with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes
Execute and implement appropriate use of marketing and PR content| creative resources| translation and photography while optimising an effective online presence in line with regional strategy
Respond to customer postings as appropriate tackling any complaints and issues

Managing Execution

Support the Line Manager in executing effective content management across all available channels| including hotel websites| OTAs| social media| mobile marketing and partnership programs
Develop monthly / quarterly reports on activities highlighting results and next steps
Develop| maintain and grow the hotels| databases to promote all hotel disciplines including targeted HHonors campaigns
Be mindful and attentive of local news or stories affecting hotel business and inform line management swiftly and effectively on information which could impact the reputation of the hotels.
Actively respond to requests for information about the hotels
Assist in developing reports on specific marketing and PR initiatives and promotions
Assist in reviewing third party website content| ensuring standards are met and information is accurate| creative and current
Execute and report on competitive analysis on hotel| food and beverage and eCommerce marketing activities and maximise compatibility with public relations efforts
Ensure hotels have appropriate marketing and PR archives and content including up to date media lists| press kits| collateral| photo and video library| newsletters| brochures| desktop publishing and all matters relating to marketing and PR
Support and assist management in marketing and PR projects including resources with budget implications
Support all communications connected with hotel crisis and issues set out by the Line Manager
Achieve agreed performance goals and objectives of role set out by Line Manager and complete any reasonable task given from the Line Manager in a responsible and productive manner

Developing Talent

The executive role focuses more on self-development as opposed to developing team members

Building Relationships

Establish and maintain effective rapport and open communication with all hotel disciplines
Develop strong working relationships with various levels of Hilton|s personnel including hotel and regional teams and comply to Hilton core values
Develop and manage working relationships with key members of the creative and media agencies
Work effectively within the cluster marketing and PR team as well as supporting all hotel departments including regional levels on marketing and PR campaigns
Support the Line Manager to develop and maintain effective working relationships with all external customers to include key membersof the media| community organisations| local and municipality government officials| local industry organisations as well as suppliersand agencies.
Excel at being an effective team player in all aspects of the role

What are we looking for?

A Cluster Marketing and Public Relations Executive serving Hilton brands is
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Previous Marketing and/or Press Relations experience in a similar environment
Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Ability to work under pressure at all times
Educated to College level or equivalent work experience
Demonstrates ability to interact effectively with various levels of management
Proven experience of working to and understanding key marketing and PR disciplines| plans and strategies
Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
Proficiency in Microsoft Office applications| budget management and project and time management
Demonstrates an understanding of commercial awareness| able to adapt to changing priorities with key judgement and decision making skills
Exhibits previous experience of written work in a communications role
Able to interact effectively| create solutions| influence others and work diplomatically with a wide range of individuals
Professional approach| clean and well groomed at all times
Friendly demeanour| positive and enthusiastic attitude with strong customer focus and ability to work independently
Honesty| integrity| passion for hard work and achieving results and successful outcomes
Demonstrated self-starter| with excellent attention to detail
Creatively minded and has a desire to work in marketing and/or PR for the hospitality industry
Enjoys working collaboratively and is a key team player with a can do attitude and thrives on a challenge
Good understanding of Hilton| its core values and management structure

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience of working in a marketing and PR role for the hospitality industry
Able to speak further key business languages
Qualifications or courses relating to creative| descriptive or effective writing
Experience of working with media and design agencies
Educated to College level with previous marketing and PR experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Agent – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore| must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent| you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservation Agent is
responsible for offering excellent customer service| options| and other
solutions to meet Guest and customer needs. Specifically| a Cluster
Reservations Agent will perform the following tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Marketing & Communications-Director of Marketing & Communications – Al Bandar Rotana – Dubai

APPLY HERE


JOB REF: 3902887
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Marketing &
Communication professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
guests.
As a Director of Marketing & Communications you are responsible for
coordinating internal and external marketing activities for the property. The
role involves publicity- media coverage- community relations- corporate image
and special events in order to market the company image for hospitality and
services and will include key responsibilities such as:

.Promote the brand name through formulated advertising and public relation

campaign and plan and reinforce the corporate identit

.Support the implementation of ongoing- focused media and community relations
programs- that are strategically planned to support and enhance the area
marketing efforts
.Develop and execute promotional and brand building exercises in conjunction
with the marketing department
.Coordinate strategic local / regional / international public relation
campaigns to achieve marketing goals
.Create new business tie-ups and partners
.Liaise and coordinate with the advertising agencies and media companies
.Overlook all press releases and maintain a constant supply of articles for
the media partners
.Assist in producing collateral from concept to final product in line with the
Rotana corporate guidelines to build brand recall

We are currently seeking for passionate and dynamic guest focused Marketing &
Communication professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
guests.

As a Director of Marketing & Communications you are responsible for
coordinating internal and external marketing activities for the property. The
role involves publicity- media coverage- community relations- corporate image
and special events in order to market the company image for hospitality and
services and will include key responsibilities such as:

.Promote the brand name through formulated advertising and public relations
campaign and plan and reinforce the corporate identity
.Support the implementation of ongoing- focused media and community relations
programs- that are strategically planned to support and enhance the area
marketing efforts
.Develop and execute promotional and brand building exercises in conjunction
with the marketing department
.Coordinate strategic local / regional / international public relation
campaigns to achieve marketing goals
.Create new business tie-ups and partners
.Liaise and coordinate with the advertising agencies and media companies
.Overlook all press releases and maintain a constant supply of articles for
the media partners
.Assist in producing collateral from concept to final product in line with the
Rotana corporate guidelines to build brand recall

Education- Qualifications & Experiences

You should be preferably an advertising- marketing or mass communication
graduate with a minimum of three years experiences in a similar field and with
a good knowledge of the local and international media and media culture. You
must be a computer literate with effective communication skills- both verbal
and written in English and Arabic language ability is a definite plus.
Furthermore- solid experience in Social Media and Digital Marketing is
essential.

Restaurant Reservations Team Leader – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19001050
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

To serve the guests in accordance with the JW Marriott standards of Food and Beverage Quality Service.

Display aggressive hospitality with both guests and co-workers.

Take pride in all facets of the service to include quality| appearance and professionalism.

To assist the restaurants in reservation| in order to accommodate as many guests as possible for the profit and revenue.

To ensure guests’ satisfaction at all time without jeopardizing the quality of service.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – Based on operations

Titles of Direct Reports – Restaurant Reservation Agents

CANDIDATE PROFILE

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

Telephone etiquette

Hospitable

Able to work under pressure

Ability to verbally communicate effectively with guests and co-workers.

Leadership skills

Training and motivating skills

Systems ( Opera| ResPAK| MS Office)

Education or Certification:

High school diploma or GED; 4-year experience in the food and beverage| culinary| or related professional area.

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Updating ResPak bookings – is first priority on opening shift and closing shift.

Attending queries– telephones have to be answered within of three rings in friendly and professional manner at all times. Offer immediate assistance and information required.

Taking reservations – ResPak must be opened when taking reservations. If ResPak is not available| bookings must be taken on a piece of paper tentatively. Callback procedure must be made to ensure booking is in placed after encoding the reservations. All reservations taken before the date of the event is considered tentative unless it is pre-paid. Guest(s) must be notified on the day of their booking for confirmation otherwise booking has to be removed if no confirmation is made. Cut-off date must be informed to the guest(s) when taking of the bookings.

To learn by heart F&B Menus and its Promotions.

To be proactive in selling| taking reservations| sending proposals and confirmations| responding to F&B business related queries through emails| by fax or via post.

Open and close shift in accordance with manager|s checklistOpen communications – information related to operations| reservation details| and agendas externally or internally must be coordination with colleagues| department concerned and immediate superior.

Be on time –be at the office on time and not few minutes or so. Follow call-in procedure of Associates handbook when coming late or absent| please be informed that these issues are not tolerable unless with valid reason(s).

Leaving the station – never to leave the station without informing colleagues. Never to leave without a reliever during the operation timings.

DBM (Database Management) – assist encoding correct details of the guests regularly in the ResPak.

Side Duties:

Filings| cleaning of office| Requisitions of supplies| Maintenance request| on the floor welcoming and guiding guests when required and ocular inspections.

Train| maintain and enforce all Marriott service standards using use records| menus and appropriate reference materials.

Ensure all side work is done on a daily basis.

OTHER

Safety and Security:

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication:

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others:

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Assistant Marketing Manager – Sheraton Sharjah Beach Resort & Spa – Al Rifaa Area

APPLY HERE

Job Number 190012DH
Job Category Sales and Marketing
Location Sheraton Sharjah Beach Resort & Spa| Al Rifaa Area| Sharjah|
United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The Marketing and Communications Manager is part of an important team that
creates and executes property-level communications to our customers. Under the
leadership of the Director of Marketing and Communication| this role promotes
on-brand messaging to customers through traditional| digital| and social media
channels all with the goal of enhancing the image of the hotel. This role
helps build direct marketing plans| targeted campaigns| and activated channels
to the end of driving consumer awareness and preference| increasing market
share| and building broader portfolio and brand awareness. This role focuses
on showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Marketing and Communication Managers
liaise and build deep partnerships with their regional eCommerce and Marketing
teams to verify all local| social| and digital marketing efforts are
effectively integrated with the selling efforts for the organization. This
role also gets to do a little bit of everything| from balancing traditional
and digital marketing and eCommerce activities to contributing to public
relations (PR) activities for the hotel. Success is measured by how well they
help drive the sales and revenue strategy of the property| social media
engagement and also by how effectively leveraged the resources around them are
to create truly compelling marketing and communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Marketing Communications|
and cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Marketing to create marketing plan aligned to
hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

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Manager| Sales & Catering Implementation| Middle East & Africa – Dubai Area Office – Central Park Towers Level 12

APPLY HERE

Job Number 19000E1D
Job Category Sales and Marketing
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Plans the implementation and delivers Marriott’s Sales & Catering Solutions to
Marriott properties and above property locations within the Continent. Works
closely with Continent Sales| Revenue| IT| Finance and HR teams to ensure that
both new and existing locations receive the appropriate Sales & Catering
solution among Marriott supported solutions (e.g. CI/TY| SFAWeb/GPO| OneSource
and / or Opera Sales & Catering with SFAWeb/GPO or on a standalone basis.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED and 6 years’ experience in the business| sales
and marketing| management operations| or related professional area OR 4-year
degree from an accredited university in Business Administration| Hotel and
Restaurant Management| or related major and 2 years’ experience in the
business| sales and marketing| management operations| or related professional
area.
• Demonstrated ability to deliver results under difficult conditions

Preferred
• Strong knowledge of Marriott Sales & Catering systems
• Undergraduate degree
• Strong computer skills/aptitude
• Analytical and audit skills
• Detail-oriented and organized
• Solid writing skills

CORE WORK ACTIVITIES:

Sales and Catering Implementation
• Coordinates the pre-planning| training and delivery activities for the
specific S&C solution (including all associated business process and reporting
needs).
• Influences and mentors’ associates and leaders in the training and
implementation process.
• Manages the on-site implementation of supported systems and business
process.
• Ensures all pre-cutover activities are complete and all user provisioning
and IT/Network activities are in place prior to go-live
• Manages projects within budget and ensures that the cost of delivery for
each property does not exceed the cost of the pre-defined implementation costs
of key solutions
• Supports post-cutover stabilization and collects feedback on continuous
improvement and communicate to S&C support team.
• Looks for opportunities for more efficient and effective delivery of S&C
solutions in conjunction with other disciplines (e.g. PMS| IT| Reservations|
etc.) and / or in-continent resources
• Creates a strategic plan for business unit leaders to ensure successful use
of sales and group technology.
• Identifes training gaps| provides feedback on existing training materials
and curriculums and partners with Learning + Development to produce effective
training materials.
• Manages compliance to training requirements and communicates results to
property| continent and company leaders.
• Travels (up to 75% of the time) to provide subject matter expertise and in-
market implementation support of sales and group technology.
• Transitions property to post-implementation support model once deployment is
complete

Provide continent| market| property and location support
• Provides detailed consultative collaboration to property| market and
continent leadership in order for the business to improve use of systems|
increases productivity of associates and assists in influencing the compliance
of standard processes.
• Develops and fosters relationships with continent| market| property|
franchise partner and headquarters leadership.
• Leads projects at new and converting properties to implement supported
systems through system set-up| training| data conversion| validation| business
processes and live support.
• Provides detailed| timely and written recommendations| current status and
next steps with timely and effective trip reports| implementation documents
and site visit recaps (schedule permitting).

Training and Content Development
• Delivers training for CI/TY| SFAWeb/GPO| OneSource and related technology
through digital learning platform| augmented| as needed| by live/in-person
and/or virtual training support.
• Provides feedback on training materials and partner with Learning +
Development to produce effective training resources.
• Evaluates training effectiveness through associate evaluation and leader
feedback
• Understands system configuration and business process changes that impact
training
• Ensures training is consistent across all delivery methods and among the
supported disciplines.

Supporting Operations
• Serves as an internal subject matter expert and resource for co-workers|
application teams and corporate associates.
• Provides Subject Matter Expertise to other initiatives and programs that are
impacted by systems.
• Understands the systems and technology used by Marriott International and
its impacts to sales| revenue management| event management and hotel
operations.

Managing Standard End-To-End Processes
• Promotes the organization’s awareness| understanding| and use of enterprise
standard end-to-end processes.
• Supports change management| communications and training as needed to drive
process and tool adoption| implementation and compliance.

Manage Internal and Administrative Processes
• Manages business travel and expenses according to the Marriott Travel &
Expense policy and department guidelines.
• Provides timely trip reports| written recaps| follow-up| expense reports and
other assignments
• Works effectively across continents| cultures| languages and diverse
business customs

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