Operations Analyst – Hilton Ras Al Khaimah Resort


An Operations Analyst is responsible for performing primary research|
developing and reporting key performance indicators (KPI) and providing
insights regarding the performance of property operations initiatives and
marketing initiatives| including but not limited to| campaigns| competitors|
customers and current promotions. Analyzes data and recommends opportunities
for continuous improvement.
The Successful Applicant:
Ideally will have a degree in Hotel Management or Financial subject.
Will have some operational experience working within a hotel.
Help prepare hotel budgets and financial plans
Produce monthly reports analyze current/potential market and sales trends| to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
Review monthly reports and sales forecasts to analyze current/potential market and sales trends.

Work closely with key business leaders

What will I be doing?

Conduct in-depth analysis on property operational and marketing promotional campaigns and assessing effectiveness| measuring return on investment and identifying trends and opportunities

Perform market research projects| including competitive analysis

Support and provide consultation for the improvement of operating efficiencies including: increased revenue| expense management| effective use of resources| and customer service in cooperation with property division leaders

Organize data| identify issues| and propose solutions with assignments and timelines.

Identify positive financial outcomes to increase profitability

Analyze feedback| identify opportunities for improvement and work with property/department leadership to establish standards and methods for service improvement and operational process/flow to ensure efficiencies.

Evaluate market penetration studies within the hotel databases

Manage market segmentation| positioning exercises and targeting required

Design and manage process for collecting/tabulating performance data analyzing trends| identifying valuable insights and reporting findings/recommendations property-wide

Maintain working knowledge of database marketing concepts

Assist operations from time to time as needed| to gain insights into campaign effectiveness; this includes Promotions| Special Events and Public Relations

Work with marketing operators| by supporting team with metrics and ad hoc analysis

Ensure quality| timely| efficient execution of analysis| ad hoc requests and dissemination of findings

Ensure compliance with all applicable laws and company internal controls| policies and procedures| Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company|s guest service culture standards

Ability to analyze the duty roster of operational department for Labor Management system (LMS).

What are we looking for?

An Operations Analyst| you will closely with the GM and Director of Finance|
this role is fundamental to support the operational needs of our 2 properties
in RAK. Ensuring that performance management and reporting tools are leveraged
with a demand for high levels of accuracy| attention to detail and a critical
curiosity to interpret and communicate data sourced through various channels
and technologies.

Comfortable with supporting the delivery of a multichannel customer operation|

Produces reports and shares insights with diverse stakeholder groups| expertly articulating requirements| expectations and outcomes

Immersing themselves in the detail| provides support to the team with forecasting and scheduling| and is a key facilitator implementing change programs.

Excellent interpersonal and relationship-building skills. Possesses resilience and a collaborative solution-driven approach to promote continuous improvement.

Produce monthly revenue and strategy reports for all the hotels.

Develop and implement strategies to ensure revenue and room night sales goals for the properties are achieved.

Tactical plans are created and implemented and results are monitored and achieved.

Help define key metrics| identify and analyse performance trends| design and manage sales territories| decompose business drivers and levers| and investigate factors impacting organisational success.


5 + years prior experience working in same or similar role preferred
Prior experience working in hotel industry required

Prior experience reading| analyzing| and interpreting buying patterns and various hotel occupancy reports
Proven successful experience maintaining appropriate labor costs and increasing revenue
Proven experience providing high level of guest service
Exceptional attention to detail
Effective leadership| time management and organizational skills
Strong analytical and financial modeling skills| with effective financial reporting/analysis and cost benefit analysis required
Able to effectively communicate in small groups| as well as on an individual-basis
Previous experience using the following computer programs – MS Word| MS Excel| MS Project| MS PowerPoint| MS Access| LMS and familiarity with any other statistical software.
Bachelor|s Degree in Hotel Management or related area preferred
Able to effectively communicate in English| both written and verbal

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Revenue Analyst – Fairmont Fujairah Beach Resort – United Arab Emirates-Fujairah


Job Description – Revenue Analyst (FUJ00146)Employee Status:
Revenue Analyst
Experiencing warm and engaging service in luxurious surroundings is turning moments into memories
for our guests at Fairmont Hotels & Resorts. Apply your analytical and strategic planning strengths as Revenue Analyst- where you will successfully balance inventory and demand to maximize room revenue opportunities and guest satisfaction
Hotel Overview:
Nestled amongst the hidden valleys of the majestic Al
Hajar Mountains- Fairmont Fujairah Beach Resort lies along the coastal region
of Dibba- the second largest town in the emirate of Fujairah. Set against a
dramatic backdrop of rugged terrain- travelers can expect to discover a
destination lauded for its natural beauty- with archeological and heritage
sites all within easy accessibility from the resort.

Summary of Responsibilities


and essential job functions include but are not limited to the following:

demand- forecasting and inventory as it relates to driving
revenue opportunity for the hotel
total revenues through a thorough understanding of all booking channels-
managing inventory and rate accordingly
ability to work in collaboration with all profit centers head of
departments to collectively optimize total hotel revenue
transient and group booking pace in order to determine pricing and
availability controls for all reservation distribution sources
key indicators of hotel performance and third party intelligence sources
to identify revenue opportunities
with Reservations- Front Office- Distribution
and Sales to ensure the
highest level of guest service is maintained while maximizing profit
accurate and timely preparation of analytical reports
an active role in the strategic plan- marketing plan and budgeting processes
current with industry changes and how it may impact demand
and present weekly analytical reports
departmental policies and procedures
all safety policies
duties as assigned


Previous customer related experience requiredPrevious Property Manager System- CRS and OTAs experience requiredPrevious Reservation/Front Office experiences for 2 years is preferredIDeaS and HBSi working knowledge preferredComputer literate in Microsoft Window applications requiredMust be able to type 25 words per minuteStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs- remaining calm and courteous at all timesLuxury hotel sales experience- having had varied market mix experience
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Visa Requirements:
note that you must be eligible to live and work in the United Arab Emirates. We
will assist successful applicants with the visa process and provide flights and