Telephone Operator wanted – Rose Rayhaan hotel – Dubai




Expiry Date: 2018/12/06
Ref. JB3842204
Front Office – Telephone Operator
Rose Rayhaan by Rotana
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
•Receive each guest call in a professional and friendly manner
•Maintain effective communication with all related department to ensure smooth service delivery
•Handle every query in a polite and courteous manner and exceed guest expectations

•Ensure guests are greeted by name upon calling as per the Rotana Standard

•Maintain an up to date knowledge of the hotel and local services

•Maintain an awareness of guest profile through the Opera guest profile system

•Complete management’s long distance call vouchers and record them on the traffic sheet

•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Take messages for guests and management as per the required standard.

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike

Housekeeping Order Taker wanted at Pearl Rotana – Abu Dhabi

Pearl Rotana hotel Abu Dhabi


Pearl Rotana hotel Abu Dhabi
Pearl Rotana hotel Abu Dhabi

Expiry Date: 2018/09/16
Ref. JB3819040
Housekeeping – Housekeeping Order Taker
Pearl Rotana
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

•Safe keep, record and collect all keys and papers held within the Housekeeping Office

•Ensure the sorting of all daily activity reports in the Housekeeping Office

•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards

•Record all incoming calls, ensure all messages are disseminated and followed up accordingly

•Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing

•Update and maintain all housekeeping files

•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office

•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll

•Keep and maintain the cleanliness and tidiness of the Housekeeping Office

•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Telephone Supervisor wanted at Sheraton resort hotel – Sharjah

sheraton resort hotel sharjah beach uae


sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Job Number 180024GM
Job Category Rooms and Guest Services Operations
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Job Summary

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.