At Your Service Agent – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 19000DGY
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Serve as the main point of contact for all guest requests and needs| including
answering calls| dispatching requests and following up to ensure satisfaction
with result. Be involved in all front office related projects and duties when
required.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Having an experience in similar position for at least 12 months with a great
deal interpersonal skills and physically fit.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
OPERA| GXP| Microsoft Office| AVAYA and other related operating systems
Flexible and ability to work around the clock

Education or Certification

Bachelor/ Diploma in Hospitality or related categories
Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Attend to each call in a courteous and efficient manner| using correct telephone etiquette according to the Marriott International standards.
Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
Maintain a log of all guest requests as well as guest response. Information should include:
Guest name| room number and folio number
Service request issue
Time of call
Agent name
Action taken / resolution
Follow up information| including final status
Maintain and be familiar with a directory of information within the hotel and local area information.
Local hotels | address| telephone and fax numbers
Travel agencies| Airlines| Car rentals| Taxi and limousine services
Money exchanges| Bank and automated teller machines (ATMS)
Local restaurants| hours| type of food | price
Local attractions| hours| prices
Houses of worships| hours of services
Shopping facilities| Government offices| Emergency numbers
Record the guest’s name and room number under the wake up time requested. Repeat this information to the guest to ensure proper handling of wake up calls in the morning. Set wake up clock or input as request as they come in.
Maintain a handover log for the next shift| e.g. VIP arrivals| in- house| extra care| car exceptions| noting any services that are pending to ensure follow up| etc.
Utilizing all available resources| follow up on previous shift requests are pending issues.
Be fully conversant with OPERA| GXP and AVAYA operation system.
Each associate is expected to carry out| within their capabilities| all reasonable requests by management.
Be aware of emergency procedures according to hotel policies & procedures and follows Supervisor/Manager’s instructions.
Be familiar with all job aids| policies and procedures related to Front Office operations.
Be aware of PCI compliance according to Marriott standards.
Be Flexible to work various shifts around the business needs to assist all front office sections.
Have strong organizational skills; always practice “Clean as you go”
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
At all times strive to represent Marriott in the most professional| courteous manner.
Be proactive in your job| giving proper handover to other colleagues/department head and to follow through.
Showing positive attitude and inculcating the same within the team members.

OTHER

Performs other related tasks as assigned by management.

Attend all scheduled department meetings.

Maintain cleanliness and neatness of work area.

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Telephone Supervisor – Ajman Saray – a Luxury Collection Resort

APPLY HERE

Job Number 19000D1S
Job Category Rooms and Guest Services Operations
Location Ajman Saray| a Luxury Collection Resort| Ajman| Ajman| United
Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

Job Summary

Answer| record| and process all guest calls| requests| questions| or concerns.
Contact appropriate individual or department to resolve guest call| request|
or problem. Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing. Operate
telephone switchboard station. Monitor busy or unanswered lines| check back
with callers on hold to update status| take messages. Activate and deactivate
guest room message lights Transfer guests with internet access issues to
internet service provider|s customer support line. Assist callers with credit
card| calling card| long distance| collect| overseas| and person to person
calls. Log guest requests| incidents| adjustments and comment cards into
computer to allow for proper tracking and documentation. Supply guests with
directions and property information. Assist management in training|
scheduling| evaluating| motivating and coaching employees; serve as a
department role model.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare/review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information using
computers/ POS systems. Stand| sit| or walk for an extended period of time.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

_

Telephone Operator – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 19000CRK
Job Category Rooms and Guest Services Operations
Location Sheraton Mall of the Emirates Hotel| Dubai| Dubai| United Arab
Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Guest Service Center Agent – Telephone Operator – Le Royal Meridien Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 180039QW
Job Category Rooms and Guest Services Operations
Location Le Royal Meridien Abu Dhabi| Abu Dhabi| United Arab Emirates

Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

At Your Service Agent – La Ville Hotel & Suites CITY WALK – Dubai

APPLY HERE

Job Number 190009SD
Job Category Rooms and Guest Services Operations
Location La Ville Hotel & Suites CITY WALK| Dubai| Autograph Collection|
Dubai| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Where details play a leading role to deliver uniqueness| where creativity is
the main character to create experiences informed by unique perspectives on
design| craft and hospitality – Autograph Collection is the place for
unconventional hotel experiences. If you want to be part of something Exactly
Like Nothing Else| you are ready to join the _La Ville Hotel & Suites City
Walk Dubai Autograph Collection_ and champion individuality.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

CID / Call Center Agent – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 190008PP
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Telephone Operator for the Waldorf Astoria Dubai International Financial Centre – Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Telephone Operator for the Waldorf Astoria Dubai International Financial
Centre accepts| delivers and responds to Guest and management messages|
enquiries and emergencies and uses their knowledge of the hotel facilities|
services| and the local vicinity to quickly respond to the customer.
What will I be doing?
As a Telephone Operator for the Waldorf Astoria Dubai International Financial
Centre| you will accept| deliver and respond to Guest and management messages|
enquiries and emergencies using their knowledge of the hotel facilities|
services| and the local vicinity to quickly respond to the customer. A
Telephone Operator contributes to the first impressions of our Guests and|
therefore| must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly for both Guests and management
Ensure all wake up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Handle emergency calls immediately and relay comprehensive and accurate information| as required
Demonstrate a high level of customer service at all times
Comply with hotel security| fire regulations and all health and safety legislation
Attend appropriate training courses| when required
Demonstrate a knowledge of all hotel services| local attractions and landmarks in the hotel vicinity
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Telephone Operator for the Waldorf Astoria Dubai International Financial
Centre are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Positive attitude and good communication skills| especially on the telephone
Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a customer-focused industry
OnQ experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

CID Agent /Call Center – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 18002U9K
Job Category Reservations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Telephone Operator – The Cove Rotana Resort – Ras Al Khaimah

APPLY HERE


JOB REF: 3698240
JOB DESCRIPTION[
We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
guests| ensuring their stay will become a memorable experience| whereby your
role will include key responsibilities such as:
.Receive each guest call in a professional and friendly manner
.Maintain effective communication with all related department to ensure smooth
service delivery

.Handle every query in a polite and courteous manner and exceed gues

expectations

.Ensure guests are greeted by name upon calling as per the Rotana Standard

.Maintain an up to date knowledge of the hotel and local services

.Maintain an awareness of guest profile through the Opera guest profile system

.Complete management`s long distance call vouchers and record them on the
traffic sheet

.Maintain the guest wake up call sheet and deliver calls accordingly on time
and to the established standard

.Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls

.Take messages for guests and management as per the required standard.

We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
guests| ensuring their stay will become a memorable experience| whereby your
role will include key responsibilities such as:

.Receive each guest call in a professional and friendly manner

.Maintain effective communication with all related department to ensure smooth
service delivery

.Handle every query in a polite and courteous manner and exceed guest
expectations

.Ensure guests are greeted by name upon calling as per the Rotana Standard

.Maintain an up to date knowledge of the hotel and local services

.Maintain an awareness of guest profile through the Opera guest profile system

.Complete management`s long distance call vouchers and record them on the
traffic sheet

.Maintain the guest wake up call sheet and deliver calls accordingly on time
and to the established standard

.Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls

.Take messages for guests and management as per the required standard.

Education| Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with
similar previous work experiences. Excellent written and verbal English
communication skills along with strong voice modulation abilities are
essentials. Computer literate and previous experiences with Opera are an
advantage.

Telephone Operator – Amwaj Rotana – Jumeirah Beach Residence – Dubai

APPLY HERE


JOB REF: 3871864
JOB DESCRIPTION[
We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
guests| ensuring their stay will become a memorable experience| whereby your
role will include key responsibilities such as:
.Receive each guest call in a professional and friendly manner
.Maintain effective communication with all related department to ensure smooth
service deliver

.Handle every query in a polite and courteous manner and exceed gues

expectation

.Ensure guests are greeted by name upon calling as per the Rotana Standar

.Maintain an up to date knowledge of the hotel and local services
.Maintain an awareness of guest profile through the Opera guest profile system
.Complete management`s long distance call vouchers and record them on the
traffic sheet
.Maintain the guest wake up call sheet and deliver calls accordingly on time
and to the established standard
.Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls
.Take messages for guests and management as per the required standard.

We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
guests| ensuring their stay will become a memorable experience| whereby your
role will include key responsibilities such as:

.Receive each guest call in a professional and friendly manner
.Maintain effective communication with all related department to ensure smooth
service delivery
.Handle every query in a polite and courteous manner and exceed guest
expectations
.Ensure guests are greeted by name upon calling as per the Rotana Standard
.Maintain an up to date knowledge of the hotel and local services
.Maintain an awareness of guest profile through the Opera guest profile system
.Complete management`s long distance call vouchers and record them on the
traffic sheet
.Maintain the guest wake up call sheet and deliver calls accordingly on time
and to the established standard
.Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls
.Take messages for guests and management as per the required standard.

Education| Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with
similar previous work experiences. Excellent written and verbal English
communication skills along with strong voice modulation abilities are
essentials. Computer literate and previous experiences with Opera are an
advantage.

Telephone Operator – Arabic Speaking – Hilton – Sharjah

APPLY HERE

Hilton hotel Sharjah UAEJOB DESCRIPTION
  A Telephone Operator with Hilton Hotels and Resorts accepts| delivers and
responds to Guest and management messages| enquiries and emergencies and uses
their knowledge of the hotel facilities| services| and the local vicinity to
quickly respond to the customer.

What will it be like to work for this Hilton Worldwide Brand?
 
One of the most recognized names in the industry| Hilton Hotels & Resorts
offers travellers a world of authentic experiences. The brand continues to be
the innovative| forward-thinking global leader of hospitality. With products
and services that meet the needs of tomorrow|s savvy global travellers| we
shape experiences in which every Guest feels cared for| valued| and respected.

If you understand the importance of upholding a brand|s reputation and value
the effort it takes to provide a globally recognized hospitality experience|
you may be just the person we are looking for to work as a Team Member with
Hilton Hotels & Resorts. Because it|s with Hilton Hotels & Resorts where we
promise an exceptional Guest experience every time.

What will I be doing?

As a Telephone Operator| you will accept| deliver and respond to Guest and
management messages| enquiries and emergencies using their knowledge of the
hotel facilities| services| and the local vicinity to quickly respond to the
customer. A Telephone Operator contributes to the first impressions of our
Guests and| therefore| must perform the following tasks to the highest
standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner

Accept and deliver all messages correctly and promptly for both Guests and management

Ensure all wake up calls take place at the correct time

Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

Handle emergency calls immediately and relay comprehensive and accurate information| as required

Demonstrate a high level of customer service at all times

Comply with hotel security| fire regulations and all health and safety legislation

Attend appropriate training courses| when required

Demonstrate a knowledge of all hotel services| local attractions and landmarks in the hotel vicinity

Follow company brand standards

Assist other departments| as necessary

Front Office – Telephone Operator – Beach Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3869075
JOB DESCRIPTIONa Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
Guests| ensuring their stay will become a memorable experience.
General Duties and Responsibilities:
__Receive each Guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth
service delivery
Handle every query in a polite and courteous manner and exceed guest
expectations
Ensure guests are greeted by name upon calling and as per the Rotana standards

Maintain an up to date knowledge of the Hotel and local services

Maintain an awareness of Guest profile through the Opera Property Management
Software

Complete management’s long distance call vouchers and record them on the
traffic sheet

Maintain the Guest wake up call sheet and deliver calls accordingly on time
and as per Rotana standards

Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls

Pick up passport copies at the designated area

File all passport copies per day and hand it over to the concierge

Work with computer and scanner to send all the necessary information

Maintain a systematic and organized filing system and regularly check| update
and reorganize cabinets when required

Develop of thorough knowledge of room rates| room locations and type of rooms

Attend daily briefing and provide feedback on the shift’s occurrences

Take messages for guests and colleagues as per Rotana standards

Environment| Health & Safety Responsibilities:

To comply with all policies and procedures of EHS manual.

Adopt work practices that support EHS programs.

Take reasonable care not only for the safety of his/her own health but also
for the safety of other people who may be affected by their conduct in the
work place.

Look for guidance for all new or modified work procedures.

Make sure to report immediately any hazardous conditions| near misses and
injuries to the supervisor.

Must not intentionally place at risk the health or safety of any person in the
workplace.

Must be involved in training and other environment| health and safety
activities where required.

Handle / use all provided resources| facility and tools in a safe manner.

Wear personal protective equipment as provided and instructed.

Ensure to use equipment in compliance with appropriate guidance without
intentional interference or misuse.

We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
Guests| ensuring their stay will become a memorable experience.

General Duties and Responsibilities:

__Receive each Guest call in a professional and friendly manner

Maintain effective communication with all related department to ensure smooth
service delivery

Handle every query in a polite and courteous manner and exceed guest
expectations

Ensure guests are greeted by name upon calling and as per the Rotana standards

Maintain an up to date knowledge of the Hotel and local services

Maintain an awareness of Guest profile through the Opera Property Management
Software

Complete management’s long distance call vouchers and record them on the
traffic sheet

Maintain the Guest wake up call sheet and deliver calls accordingly on time
and as per Rotana standards

Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls

Pick up passport copies at the designated area

File all passport copies per day and hand it over to the concierge

Work with computer and scanner to send all the necessary information

Maintain a systematic and organized filing system and regularly check| update
and reorganize cabinets when required

Develop of thorough knowledge of room rates| room locations and type of rooms

Attend daily briefing and provide feedback on the shift’s occurrences

Take messages for guests and colleagues as per Rotana standards

Environment| Health & Safety Responsibilities:

To comply with all policies and procedures of EHS manual.

Adopt work practices that support EHS programs.

Take reasonable care not only for the safety of his/her own health but also
for the safety of other people who may be affected by their conduct in the
work place.

Look for guidance for all new or modified work procedures.

Make sure to report immediately any hazardous conditions| near misses and
injuries to the supervisor.

Must not intentionally place at risk the health or safety of any person in the
workplace.

Must be involved in training and other environment| health and safety
activities where required.

Handle / use all provided resources| facility and tools in a safe manner.

Wear personal protective equipment as provided and instructed.

Ensure to use equipment in compliance with appropriate guidance without
intentional interference or misuse.

Education| Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with
similar previous work experiences. Excellent written and verbal English
communication skills along with strong voice modulation abilities are
essentials. Computer literate and previous experiences with Opera are an
advantage.

Service Express Agent/ Telephone Operator – Le Méridien Mina Seyahi Beach Resort & Marina – Dubai

APPLY HERE

Job Number 190001PS
Job Category Rooms and Guest Services Operations
Location Le Méridien Mina Seyahi Beach Resort & Marina| Dubai| United
Arab Emirates VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Méridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The Front Office Department is responsible in ensuring that guests are
provided with an excellent welcoming service as well as making sure that
guests will have a smooth check-in| uncompromising stay| and check out
experience. This department will also help in up selling of rooms and gives an
inside of the best places to visit in town

_
_

_The Service Express Agent’s Job responsibilities will include| but not
limited to the following:_

Promptly assists customers with any request.

Record guest request and complaints and promptly forwards request to the

relevant department via GXP software.

Follows up that requests are handled in a timely manner and up to customer’s

satisfaction using the GXP system.

Tracks all dispatched requests and provide accurate data on this to relevant

department heads.

Takes restaurant reservations as required and logs these according to set

standard through the restaurant reservation system.

Takes charge of the GXP Centre to ensure all equipment is in good working

order and that there are sufficient supplies at all times.

Give guest accurate information about Dubai and hotel facilities.

Assist Front Office and Guest Relations in varies duties as required.

Monitoring the fire control panel and pool alarm and is fully aware of all

emergency procedures in the event of fire| pool alarm| bomb alarm medical

assistance| evacuation| etc.

Perform all telephone operator duties such as paging and radioing team

members| sending& receiving faxes and dispatching accordingly| setting wake-

up calls| message taking and dispatching| etc

Assists with transportation requests.

_To move into this position you should have_

Proficiency in computer (Microsoft Office Word| Excel| PowerPoint|

Projects| use of internet| email)

Proficiency in Front office operating system (Opera preferred)

Outgoing| friendly & positive personality

Fit to work 3 shifts (morning| afternoon| night)

Minimum 1 years’ experience in the same position

Relevant exposure within a 5 Star Hotel

Excellent command of English language speaking| reading| writing| typing

Second language German| Russian| Spanish| French and Italian is a high

advantage

Able to work under pressure independently

Reliable

Able to manage time and priorities of tasks

High School or equivalent qualification

Pleasant appearance

Customer service focus

_

Front Office – Telephone Operator – Beach Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3869075
JOB DESCRIPTION
As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
Guests| ensuring their stay will become a memorable experience.
General Duties and Responsibilities:
__Receive each Guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth
service delivery
Handle every query in a polite and courteous manner and exceed guest
expectations
Ensure guests are greeted by name upon calling and as per the Rotana standards
Maintain an up to date knowledge of the Hotel and local services
Maintain an awareness of Guest profile through the Opera Property Management
Software
Complete management’s long distance call vouchers and record them on the
traffic sheet

Maintain the Guest wake up call sheet and deliver calls accordingly on time
and as per Rotana standards

Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls

Pick up passport copies at the designated area

File all passport copies per day and hand it over to the concierge

Work with computer and scanner to send all the necessary information

Maintain a systematic and organized filing system and regularly check| update
and reorganize cabinets when required

Develop of thorough knowledge of room rates| room locations and type of rooms

Attend daily briefing and provide feedback on the shift’s occurrences

Take messages for guests and colleagues as per Rotana standards

Environment| Health & Safety Responsibilities:

To comply with all policies and procedures of EHS manual.

Adopt work practices that support EHS programs.

Take reasonable care not only for the safety of his/her own health but also
for the safety of other people who may be affected by their conduct in the
work place.

Look for guidance for all new or modified work procedures.

Make sure to report immediately any hazardous conditions| near misses and
injuries to the supervisor.

Must not intentionally place at risk the health or safety of any person in the
workplace.

Must be involved in training and other environment| health and safety
activities where required.

Handle / use all provided resources| facility and tools in a safe manner.

Wear personal protective equipment as provided and instructed.

Ensure to use equipment in compliance with appropriate guidance without
intentional interference or misuse.

We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
Guests| ensuring their stay will become a memorable experience.

General Duties and Responsibilities:

__Receive each Guest call in a professional and friendly manner

Maintain effective communication with all related department to ensure smooth
service delivery

Handle every query in a polite and courteous manner and exceed guest
expectations

Ensure guests are greeted by name upon calling and as per the Rotana standards

Maintain an up to date knowledge of the Hotel and local services

Maintain an awareness of Guest profile through the Opera Property Management
Software

Complete management’s long distance call vouchers and record them on the
traffic sheet

Maintain the Guest wake up call sheet and deliver calls accordingly on time
and as per Rotana standards

Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls

Pick up passport copies at the designated area

File all passport copies per day and hand it over to the concierge

Work with computer and scanner to send all the necessary information

Maintain a systematic and organized filing system and regularly check| update
and reorganize cabinets when required

Develop of thorough knowledge of room rates| room locations and type of rooms

Attend daily briefing and provide feedback on the shift’s occurrences

Take messages for guests and colleagues as per Rotana standards

Environment| Health & Safety Responsibilities:

To comply with all policies and procedures of EHS manual.

Adopt work practices that support EHS programs.

Take reasonable care not only for the safety of his/her own health but also
for the safety of other people who may be affected by their conduct in the
work place.

Look for guidance for all new or modified work procedures.

Make sure to report immediately any hazardous conditions| near misses and
injuries to the supervisor.

Must not intentionally place at risk the health or safety of any person in the
workplace.

Must be involved in training and other environment| health and safety
activities where required.

Handle / use all provided resources| facility and tools in a safe manner.

Wear personal protective equipment as provided and instructed.

Ensure to use equipment in compliance with appropriate guidance without
intentional interference or misuse.

Education| Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with
similar previous work experiences. Excellent written and verbal English
communication skills along with strong voice modulation abilities are
essentials. Computer literate and previous experiences with Opera are an
advantage.

Guest Service Assistant (Telephone Operator) – Yas Hotel Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 18003IS5
Job Category Rooms and Guest Services Operations
Location Yas Hotel Abu Dhabi| Abu Dhabi| United Arab Emirates VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Front Office – Telephone Operator – Media Rotana – Dubai

APPLY HERE

Hotel Media Rotana Dubai
Hotel Media Rotana Dubai

JOB DESCRIPTION
We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.
 
As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
guests| ensuring their stay will become a memorable experience| whereby your
role will include key responsibilities such as:

•Receive each guest call in a professional and friendly manner
•Maintain effective communication with all related department to ensure smooth
service delivery
•Handle every query in a polite and courteous manner and exceed guest
expectations
•Ensure guests are greeted by name upon calling as per the Rotana Standard
•Maintain an up to date knowledge of the hotel and local services
•Maintain an awareness of guest profile through the Opera guest profile system
•Complete management’s long distance call vouchers and record them on the
traffic sheet
•Maintain the guest wake up call sheet and deliver calls accordingly on time
and to the established standard
•Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls
•Take messages for guests and management as per the required standard.

|

We are currently looking for young| dynamic| self motivated Front Office
professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with
importance to provide professional and customer focused response to our
guests| ensuring their stay will become a memorable experience| whereby your
role will include key responsibilities such as:

•Receive each guest call in a professional and friendly manner
•Maintain effective communication with all related department to ensure smooth
service delivery
•Handle every query in a polite and courteous manner and exceed guest
expectations
•Ensure guests are greeted by name upon calling as per the Rotana Standard
•Maintain an up to date knowledge of the hotel and local services
•Maintain an awareness of guest profile through the Opera guest profile system
•Complete management’s long distance call vouchers and record them on the
traffic sheet
•Maintain the guest wake up call sheet and deliver calls accordingly on time
and to the established standard
•Ensure the proper operation of the switchboard| resulting in fast and
efficient transferring of internal and external calls
•Take messages for guests and management as per the required standard.

|

Education| Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with
similar previous work experiences. Excellent written and verbal English
communication skills along with strong voice modulation abilities are
essentials. Computer literate and previous experiences with Opera are an
advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and
‘switched on’ personality with an outgoing and approachable character. You
will work well under pressure in a fast paced environment and be a great team
player| who thrives in working with a multi-cultural team and guests alike|
while possessing following additional competencies:

DTS Supervisor – Renaissance Hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown Dubai
Job Number 18002NSB
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary
nbsp;
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights Transfer guests with internet access issues to internet service provider’s customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information. Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Telephone Operator wanted – Rose Rayhaan hotel – Dubai

Rose-Rayhaan-Rotana-Dubai

APPLY HERE

Rose-Rayhaan-Rotana-Dubai
Rose-Rayhaan-Rotana-Dubai

Expiry Date: 2018/12/06
Ref. JB3842204
Front Office – Telephone Operator
Rose Rayhaan by Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
 
•Receive each guest call in a professional and friendly manner
 
•Maintain effective communication with all related department to ensure smooth service delivery
 
•Handle every query in a polite and courteous manner and exceed guest expectations

•Ensure guests are greeted by name upon calling as per the Rotana Standard

•Maintain an up to date knowledge of the hotel and local services

•Maintain an awareness of guest profile through the Opera guest profile system

•Complete management’s long distance call vouchers and record them on the traffic sheet

•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Take messages for guests and management as per the required standard.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike

Housekeeping Order Taker wanted at Pearl Rotana – Abu Dhabi

Pearl Rotana hotel Abu Dhabi

APPLY HERE

Pearl Rotana hotel Abu Dhabi
Pearl Rotana hotel Abu Dhabi

Expiry Date: 2018/09/16
Ref. JB3819040
Housekeeping – Housekeeping Order Taker
Pearl Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

•Safe keep, record and collect all keys and papers held within the Housekeeping Office

•Ensure the sorting of all daily activity reports in the Housekeeping Office

•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards

•Record all incoming calls, ensure all messages are disseminated and followed up accordingly

•Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing

•Update and maintain all housekeeping files

•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office

•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll

•Keep and maintain the cleanliness and tidiness of the Housekeeping Office

•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills
Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.