Housekeeping Supervisor – Element Hotel – Al Jaddaf Dubai

Jobs at Element Hotel Al Jaddaf Dubai

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Jobs at Element Hotel Al Jaddaf DubaiJob Description
Posting Date Oct 05, 2020
Job Number 20053023
Job Category Housekeeping & Laundry
Location Element Al Jaddaf, Dubai, Plot No. 115, Municipality No. 326-1674 in Al Jaddaf, Dubai
Brand Element Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/workboards. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Visually inspect tools, equipment, or machines (e. g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Stand, sit, kneel, or walk for an extended period or high frequency across an entire work shift. Listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Perform other reasonable job duties as requested by Supervisors.

Butler – The St. Regis Saadiyat Island Resort – Abu Dhabi

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Job Number 20006803
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Provide bespoke experiences and services to fulfil all guest needs during pre-arrival| check-in| throughout the stay and upon departure| in partnership with other departments in the hotel operation.

Proactively anticipate guest needs and acting upon them where possible.

Create a safe work place| follow company policies and procedures| uphold quality standards| and ensure your uniform| personal appearance| and communications are professional.

Able to move around (stand| sit| or walk for an extended time) and take a hands-on approach to work (move| lift| carry| push| pull| and place objects weighing less than or equal to 50 pounds without assistance).

Butler Services

Send pre-arrival emails and questionnaires to gather more information from guests.

Coordinate with the front desk and other departments to arrange for arrivals including room preparations and other personalized touches.

Confirm signature services in advance of the stay.

Coordinate meet and greets with senior leaders if appropriate.

Prepare and share executive debriefs to all arrivals.

Complete rooming process to explain the features of the hotel and of the room. This may include wardrobe facilities| unpacking/packing service| garment pressing or laundry| Butler Service Desk| e-Butler| occasion planning and debrief of the hotel and any other assistance as required.

Verify that delivery services and other requested items are aligned to guests by coordinating with the Butler Runners.

Assist guests in preparation for their departure such as packing their luggage |printing boarding passes| transportation |review the invoices and wakeup call

Coordinate laundry services for guests as requested| coordinating pick-up and delivery of items as needed.

Thank guests with genuine appreciation and ensure departure ritual is completed.

Capture and utilize approved guest information as per company policy in appropriate systems in support of providing personalized service for current or future stays.

Guest Relations

Recognize all guests and build rapport in order to develop personal guest contact| obtain preferences and proactively anticipate guest needs and take action to be prepared.

As needed| manage guests’ schedules to anticipate potential needs and personalize their experience

Maintain a high level of privacy and confidentiality on behalf of guests when possible.

Address guests| service needs in a professional| positive| and timely manner| consistent with company policy.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process to resolve issues| delight| and build trust.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Assist other employees to ensure proper coverage and prompt guest service.

Provide assistance to individuals with disabilities| including assisting visually| hearing| or physically-impaired individuals within guidelines.

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).

Follow company and department safety and security policies and procedures to produce a clean| safe| and secure environment.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Use proper equipment| wear appropriate personal protective clothing (PPE)| and employ correct lifting procedures| as necessary| to avoid injury.

Accountable and expected to fully comply with the company’s OSHMS (Occupational| Safety & Health Management System) policies| OSHMS procedures & operational work instructions and any other relevant legislation.

Villa Butler – Bulgari Hotel & Resorts – Dubai

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Job Number 20013415
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Villa Butler – The Ritz-Carlton Abu Dhabi – Grand Canal

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Job Number 19096518
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Inspect guest rooms after being cleaned by Housekeeper to ensure quality
standards. Run sold room reports| verify room status| determine discrepant
rooms| prioritize room cleaning| and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities. Act as a liaison
to coordinate the efforts of Housekeeping| Engineering| Front Office| and
Laundry. Document and resolve issues with discrepant rooms with the Front
Desk. Prepare| distribute| and communicate changes in assignment sheets/work
boards. Communicate issues to next shift. Complete required paperwork. Assist
management in hiring| training| scheduling| evaluating| counseling| and
motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearances are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language. Develop and maintain positive working
relationships with others; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 25 pounds without
assistance. Perform other reasonable job duties as requested.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

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Butler Fairmont Gold – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

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Job Description – Butler- Fairmont Gold (PMI01882)Employee Status:
Regular
Butler- Fairmont GoldWarm- engaging service that anticipates our guests` needs is a hallmark of our Fairmont Hotels & Resorts experience. We invite you to showcase your passion for guest service as a Butler- where your exemplary standard of care and personal attention will make our guests feel not only comfortable- but also valued.
Hotel Overview:
Fairmont The Palm is a luxury- world-class resort located on the iconic Palm Jumeirah Island in Dubai.
The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.
A total of seven food and beverage outlets on property offer international dining options including Mediterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club- Willow Stream Spa and the Fairmont Falcons Juniors` Club.
Summary of Responsibilities: Reporting to the Manager- Fairmont Gold- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Identify and anticipate guests` needs and ensure personalized service is provided
Provide Food and Beverage services as required
Assist with any plans or arrangements the guest intends to make during their stay

Ensure that all requests from guests are made possible and are followed up on

Fully understand and have knowledge of all in suite services- technology- amenities- functions and systems

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies- procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications:

Previous customer related experience an asset

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal and communication skills

Computer literate in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs- remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional kneeling- pushing- pulling- lifting up to 20lbs.

Occasional ascending or descending ladders- stairs and ramps

Visa Requirements:
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.