Villa Butler – The Ritz-Carlton Abu Dhabi – Grand Canal

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Job Number 19096518
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Inspect guest rooms after being cleaned by Housekeeper to ensure quality
standards. Run sold room reports| verify room status| determine discrepant
rooms| prioritize room cleaning| and update status of departing guest rooms.
Assist Housekeeping management in managing daily activities. Act as a liaison
to coordinate the efforts of Housekeeping| Engineering| Front Office| and
Laundry. Document and resolve issues with discrepant rooms with the Front
Desk. Prepare| distribute| and communicate changes in assignment sheets/work
boards. Communicate issues to next shift. Complete required paperwork. Assist
management in hiring| training| scheduling| evaluating| counseling| and
motivating and coaching employees.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearances are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests’ service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language. Develop and maintain positive working
relationships with others; listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 25 pounds without
assistance. Perform other reasonable job duties as requested.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

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Butler Fairmont Gold – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

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Job Description – Butler- Fairmont Gold (PMI01882)Employee Status:
Regular
Butler- Fairmont GoldWarm- engaging service that anticipates our guests` needs is a hallmark of our Fairmont Hotels & Resorts experience. We invite you to showcase your passion for guest service as a Butler- where your exemplary standard of care and personal attention will make our guests feel not only comfortable- but also valued.
Hotel Overview:
Fairmont The Palm is a luxury- world-class resort located on the iconic Palm Jumeirah Island in Dubai.
The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.
A total of seven food and beverage outlets on property offer international dining options including Mediterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club- Willow Stream Spa and the Fairmont Falcons Juniors` Club.
Summary of Responsibilities: Reporting to the Manager- Fairmont Gold- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Identify and anticipate guests` needs and ensure personalized service is provided
Provide Food and Beverage services as required
Assist with any plans or arrangements the guest intends to make during their stay

Ensure that all requests from guests are made possible and are followed up on

Fully understand and have knowledge of all in suite services- technology- amenities- functions and systems

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies- procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications:

Previous customer related experience an asset

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal and communication skills

Computer literate in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs- remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional kneeling- pushing- pulling- lifting up to 20lbs.

Occasional ascending or descending ladders- stairs and ramps

Visa Requirements:
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.