MEP Supervisor – SERCO – Abu Dhabi/Fujairah/Al Ain

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APPLY HERE (Abu Dhabi)

APPLY HERE (Fujairah)


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Serco Middle East is looking to hire MEP Supervisor (Abu Dhabi) – Subject to Contract Award to join the Integrated Facilities Services (IFS) Division. The incumbent should possess good knowledge and experience in MEP maintenance and Facilities management work. The key purpose of the role is to oversee the planning and scheduling of all resources required to deliver the maintenance service.
Job Location: Abu Dhabi, UAE
Reports to: Department Manager or Section Lead or Engineer within the contract
Accountable for: Technicians or Technical Assistants
Key accountabilities

Be responsible for the delivery of all planned and reactive tasks in accordance with the Service Level Specification requirements.
Prepare and provide daily and monthly management reports and shift handover reports in a timely manner.
Assist in the development and monitoring of policies, procedures and protocols for the maintenance and repair services (including Permit to Work System and Emergency Procedures).
Carry out risk assessments and develop Method Statements to ensure all tasks are carried out safely so as not to harm people, equipment or property in conjunction with the Management and Procurement.
Assist in providing scope of work and provide support for the selection of Specialist Service Partners.
Plan, coordinate and supervise in house staff, consultants and specialist service contractors providing inspection of works to ensure quality of service delivery. Report all shortfalls.
Assist in conducting building surveys and asset collation and input into the development of the annual and 5 Year Asset Maintenance Plans, Energy Management Plans and the Condition Survey.
Arrange and support any Insurance/3rd Party Inspections with external auditors.
Provide a quality analysis and comment technically upon maintenance. Feedback from both in-house and specialist service partners on the quality of service and any recommended corrective actions to be taken.
Ensure that work is to be performed as per HSE regulations, municipal by-laws, government legislation and Building codes.

Provide and prepare estimates and quotations for small project works as and when required.
Preparation of competency assessment and issuing of standing Instructions.
Conform to all necessary internal and/or external approvals before, during and after maintenance and repair work including Permit to Work and Lockout / Tag-out procedures.
Ensure all assets and plant rooms and building structure are in good repair and painted to promote the aesthetics of the assets and premises at all times.
Participate in the Health, Safety & Risk programs including toolbox talks, health safety and environmental training related to work activities especially safety and working at heights.
Ensure implement CAFMS (Computerized Analysis Facility Management System) to maintain entire database of all maintenance to provide comprehensive, clear and complete presentations on project progress and daily activities performance.
Ensure KPI’s are maintained.
Maintain good and harmonious relationships with clients and visitors and respond to any complaints promptly. Identify any necessary steps to prevent inconvenience to tenants. Any issues to be reported to the helpdesk and onward processing to the Serco management.
Ensure compliance with the company Integrated Management System relevant to the position. Work with power and hand tools safely so as not to cause harm to self or others.
Integrate and communicate effectively with technical staff and other trade staff (HVAC, Electrical, Mechanical, BMS, Controls, Civil and Cleaning) as required to complete all works.
Develop and deliver a training matrix of the full range of skills to support the development of Technicians (eg multi-skilling).
Ensure delivery of regular tool box talks to the technical team.
Whilst taking primary responsibility of specific systems on site, should be conversant with, and understand, the complete working of the building services systems including but not limited to mechanical engineering, electronic control systems and plumbing.
Ensure personnel issues and attendance records of their team are dealt with in an appropriate manner.
Provide technical support to other staff for the implementation of complex systems or new projects;
Conduct performance review for Technicians
Conduct disciplinary and grievance for Technicians and Assistants;
Carry out 24-hour on-call responsibility for incidents and emergency within the department;
Carry out other duties as directed by the line manager or member of the senior management team.

HSQE and Information Security Responsibilities

Understanding of personal responsibilities and contribution to achieving compliance with the Information Management Systems (IMS) requirements, (including but not limited to competence to perform safety critical roles, legal requirements, control measures arisen from environmental impacts and aspects, job safety analysis and information security risk assessment) and the potential consequences of departure from the arrangements in place to deliver the commitments stated in the policies statements above.
To exercise a personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties’ working in Serco’s controlled premises/systems.
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.
Lead by example and innovate to conserve energy, water and resources, minimise the generation of waste and actively recycle waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels.
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental.
Promote a good HSQE and Information Security culture among their peers, subcontractors and third parties.
All work to be undertaken safely with procedures and processes followed to protect personnel.

Technical and Profession Skills

5 years’ minimum experience working in a building services engineering department within a facilities management organization.
2 years minimum supervisory experience with the ability to manage maintenance teams
Technically competent with a clear knowledge and experience of building services system, life safety and buildings controls systems


Strong communication skills and there will be a high level of accountability to manage, report and escalate any incident or event that may have an impact on services.
Client, stakeholders and employee engagement will be an additional focus for the role
Proficient and able to provide relevant supervisory and technical support
A high competency in English language skills, excellent oral, written and interpersonal communication skills
Able to foster good relations with colleagues and other departments and be a good team player
Flexibility, excellent attention to detail and ability to identify key issues
Able to work under stringent deadlines and a high pressure environment
Highly motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies
Ability to think laterally and analyse and assess a range of information
Ability to multi-task and analyse situations promptly and without bias so as to determine the proper course of action or alternatives without jeopardising human safety, quality and the committed performance targets
Thorough understanding of all aspects of safety issues related to maintenance operations
Proficient in Microsoft packages including word, excel and PowerPoint. Adaptable to use company systems as required to the operations.
Ability to use AutoCAD, Visio, MS Project an advantage
Excellent problem solving skills
Ability to maintain employee, contractor and customer confidentiality
Ability to effectively present information and respond to questions from groups of managers, clients and customers
Quick on action and response times, ability to be flexible and manage priorities
Preferably with valid UAE driving license.

Additional / special features of the role

Typical physical demands include: high mobility to inspect all facilities in a high heat stress environment.
High degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment.
Normal or corrected vision and hearing, extensive sitting, mobility sufficient to visit with departments or employees throughout the facility and lift up to 14 kgs.

MEPS Administrator wanted – SERCO – Dubai

Serco logo


Serco logo
Serco logo

Key Purpose
The purpose of this position is to assist Mechanical, Electrical & Plumbing Services Senior Engineer and MEPS Engineer in providing effective technical support to the line maintenance team responsible for all aspects of building services related engineering and maintenance works within the premises of Dubai Metro.
Structure and reporting relationship

Reports to the MEPS Engineer (MMS, CMS & Training)
Will not manage any other team members
Based on the specific requirement of the role
Key Accountabilities
Assist the Mechanical, Electrical & Plumbing Services Senior Engineer in preparing the maintenance budgeting, in managing and allocating resources to all aspect of technical support activities within the building services section;
Assist the Mechanical, Electrical & Plumbing Services Senior Engineer in overseeing all aspects of technical support activities pertaining to building services including engineering and maintenance work management, design modification, technical support, preparations of maintenance procedures and instructions, coordination work of engineering and maintenance works planning, possession scheduling and timetable, health, safety, quality and environment requirements;
Responsible for overall coordination between managers, supervisors and technicians within the building services section;
Perform and carry out duties as instructed/ directed by the Mechanical, Electrical & Plumbing Services Senior Engineer.
Essential technical and professional skills , knowledge and qualifications


Ability to prepare engineering data analysis, reporting, cost estimation, maintenance and testing procedures, equipment specifications, method statements, risk assessments and drawings (CAD) is preferable;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities and problem solving;
Possess strong PC skills including proficiency with MS Outlook, Word, Excel and Power Point applications and ability to learn new software based applications;
Hold a valid UAE driving license with good driving skill and experience.


Ideally a degree holder or higher diploma in mechanical or electrical engineering discipline or equivalent;


Minimum 1 year of work experience in the design, testing and commissioning, and maintenance of building services related works such as wayside switches & isolators, fire detection/ suppression system, tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting, , lifts, escalators, travelators, train washing equipment, portable electrical equipment, platform screen doors, station automated doors and building automated doors is preferable;

Multi-skilled Technician wanted – Four points hotel – Sharjah

Four points hotel Sharjah UAE


Four points hotel Sharjah UAE
Four points hotel Sharjah UAE

Posting Date Oct 25, 2018
Job Number 18001Q9S
Job Category Engineering and Facilities
Location Four Points by Sheraton Sharjah, Sharjah UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
Job Summary
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards.

Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV’s and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers, Display basic computer skills including inputting air handler schedules and making temperature changes.


Waldorf Astoria hotel Dubai financial center


Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center

Waldorf Astoria Hotels & Resorts
Job Summary
A General Mechanic/Technician is responsible for inspecting, diagnosing, maintaining and repairing of equipment to deliver an excellent Guest and Member experience.

What will I be doing?
As a General Mechanic/Technician, you are responsible for inspecting, diagnosing, maintaining and repairing of equipment to deliver an excellent Guest and Member experience. A General Mechanic/Technician will also be required to ensure work is done to code and provide assistance during emergencies. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assemble, install, test, and maintain electrical equipment
Diagnose malfunctioning systems to locate the cause of a breakdown and correct the problem
Inspect electrical equipment to ensure coding compliance
Advise management on whether continued operation of equipment could be hazardous
Repair or replace wiring, equipment, and fixtures using hand tools and power tools
Provide assistance during emergencies by operating floodlights and generators, placing flares, and driving needed vehicles
Ensure quality inspections are carried out in line with company standards
Ensure good relationships are built with internal and external customers
Perform special projects and other responsibilities as assigned
What are we looking for?
A General Mechanic/Technician for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Knowledge and experience of electrical equipment
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Qualification in electrical field
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own
Previous experience in a similar role