Operations Analyst – Hilton Ras Al Khaimah Resort

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JOB DESCRIPTION
 
An Operations Analyst is responsible for performing primary research|
developing and reporting key performance indicators (KPI) and providing
insights regarding the performance of property operations initiatives and
marketing initiatives| including but not limited to| campaigns| competitors|
customers and current promotions. Analyzes data and recommends opportunities
for continuous improvement.
The Successful Applicant:
Ideally will have a degree in Hotel Management or Financial subject.
Will have some operational experience working within a hotel.
Help prepare hotel budgets and financial plans
Produce monthly reports analyze current/potential market and sales trends| to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
Review monthly reports and sales forecasts to analyze current/potential market and sales trends.

Work closely with key business leaders

What will I be doing?

Conduct in-depth analysis on property operational and marketing promotional campaigns and assessing effectiveness| measuring return on investment and identifying trends and opportunities

Perform market research projects| including competitive analysis

Support and provide consultation for the improvement of operating efficiencies including: increased revenue| expense management| effective use of resources| and customer service in cooperation with property division leaders

Organize data| identify issues| and propose solutions with assignments and timelines.

Identify positive financial outcomes to increase profitability

Analyze feedback| identify opportunities for improvement and work with property/department leadership to establish standards and methods for service improvement and operational process/flow to ensure efficiencies.

Evaluate market penetration studies within the hotel databases

Manage market segmentation| positioning exercises and targeting required

Design and manage process for collecting/tabulating performance data analyzing trends| identifying valuable insights and reporting findings/recommendations property-wide

Maintain working knowledge of database marketing concepts

Assist operations from time to time as needed| to gain insights into campaign effectiveness; this includes Promotions| Special Events and Public Relations

Work with marketing operators| by supporting team with metrics and ad hoc analysis

Ensure quality| timely| efficient execution of analysis| ad hoc requests and dissemination of findings

Ensure compliance with all applicable laws and company internal controls| policies and procedures| Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company|s guest service culture standards

Ability to analyze the duty roster of operational department for Labor Management system (LMS).

What are we looking for?

An Operations Analyst| you will closely with the GM and Director of Finance|
this role is fundamental to support the operational needs of our 2 properties
in RAK. Ensuring that performance management and reporting tools are leveraged
with a demand for high levels of accuracy| attention to detail and a critical
curiosity to interpret and communicate data sourced through various channels
and technologies.

Comfortable with supporting the delivery of a multichannel customer operation|

Produces reports and shares insights with diverse stakeholder groups| expertly articulating requirements| expectations and outcomes

Immersing themselves in the detail| provides support to the team with forecasting and scheduling| and is a key facilitator implementing change programs.

Excellent interpersonal and relationship-building skills. Possesses resilience and a collaborative solution-driven approach to promote continuous improvement.

Produce monthly revenue and strategy reports for all the hotels.

Develop and implement strategies to ensure revenue and room night sales goals for the properties are achieved.

Tactical plans are created and implemented and results are monitored and achieved.

Help define key metrics| identify and analyse performance trends| design and manage sales territories| decompose business drivers and levers| and investigate factors impacting organisational success.

Qualifications

5 + years prior experience working in same or similar role preferred
Prior experience working in hotel industry required

Prior experience reading| analyzing| and interpreting buying patterns and various hotel occupancy reports
Proven successful experience maintaining appropriate labor costs and increasing revenue
Proven experience providing high level of guest service
Exceptional attention to detail
Effective leadership| time management and organizational skills
Strong analytical and financial modeling skills| with effective financial reporting/analysis and cost benefit analysis required
Able to effectively communicate in small groups| as well as on an individual-basis
Previous experience using the following computer programs – MS Word| MS Excel| MS Project| MS PowerPoint| MS Access| LMS and familiarity with any other statistical software.
Bachelor|s Degree in Hotel Management or related area preferred
Able to effectively communicate in English| both written and verbal

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Revenue Analyst – Fairmont Fujairah Beach Resort – United Arab Emirates-Fujairah

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Job Description – Revenue Analyst (FUJ00146)Employee Status:
Regular
Revenue Analyst
Experiencing warm and engaging service in luxurious surroundings is turning moments into memories
for our guests at Fairmont Hotels & Resorts. Apply your analytical and strategic planning strengths as Revenue Analyst- where you will successfully balance inventory and demand to maximize room revenue opportunities and guest satisfaction
Hotel Overview:
Nestled amongst the hidden valleys of the majestic Al
Hajar Mountains- Fairmont Fujairah Beach Resort lies along the coastal region
of Dibba- the second largest town in the emirate of Fujairah. Set against a
dramatic backdrop of rugged terrain- travelers can expect to discover a
destination lauded for its natural beauty- with archeological and heritage
sites all within easy accessibility from the resort.

Summary of Responsibilities

Responsibilitie

and essential job functions include but are not limited to the following:

Manage
demand- forecasting and inventory as it relates to driving
total
revenue opportunity for the hotel
Maximize
total revenues through a thorough understanding of all booking channels-
managing inventory and rate accordingly
Strong
ability to work in collaboration with all profit centers head of
departments to collectively optimize total hotel revenue
Monitor
transient and group booking pace in order to determine pricing and
availability controls for all reservation distribution sources
Monitor
key indicators of hotel performance and third party intelligence sources
to identify revenue opportunities
Liaise
with Reservations- Front Office- Distribution
and Sales to ensure the
highest level of guest service is maintained while maximizing profit
Ensure
accurate and timely preparation of analytical reports
Play
an active role in the strategic plan- marketing plan and budgeting processes
Stay
current with industry changes and how it may impact demand
Prepare
and present weekly analytical reports
Follow
departmental policies and procedures
Follow
all safety policies
Other
duties as assigned

Qualifications:

Previous customer related experience requiredPrevious Property Manager System- CRS and OTAs experience requiredPrevious Reservation/Front Office experiences for 2 years is preferredIDeaS and HBSi working knowledge preferredComputer literate in Microsoft Window applications requiredMust be able to type 25 words per minuteStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs- remaining calm and courteous at all timesLuxury hotel sales experience- having had varied market mix experience
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Visa Requirements:
Please
note that you must be eligible to live and work in the United Arab Emirates. We
will assist successful applicants with the visa process and provide flights and
accommodation.

Associate Systems Engineer l – DELL – UAE

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Associate Systems Engineer I

Competitive salary

UAE

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Associate Systems Engineer in our Systems Engineering team in UAE.

Our field sales professionals rely on proactive technical support during the sales process – and our expert Systems Engineering team always steps up to the mark. We lead the development and implementation of complex and specialized products, applications, services and solutions. From delivering sales presentations and product demonstrations, to developing detailed installations or system integration plans, we ensure customers get the innovative, relevant, interoperable solutions they need.

As an Associate Systems Engineer (ASE I), you will participate in the Global Services Associate Program (“GSAP Program”) to acquire the skills and knowledge to become great at your daily job responsibilities. You will be provided with the training and mentoring to set a firm foundation for your entry into a career in Dell Technologies’ Presales organization. This skillfully curated, role-based training includes an introduction to the data center industry, best practices and methodologies and the Dell Technologies way of doing business. After the first 7 weeks of onsite training, you will join and collaborate with your team of more senior systems engineers in the important pre-sale development of technology solutions and provide technical expertise in support of Presales activities, as well as responses to information requests and proposals (RFIs, RFPs, and RFQs) as required. We will continue to provide you resources, tools, and training to attain working knowledge within an assigned practice specialty. At all points in your GSAP journey, you will have the support of your manager, your mentor(s), other systems engineers, peer specialty sales groups, and regional leadership.

About Dell Technologies Presales

We are a global organization of dedicated technical solution designers and well-trained product advisors with a love for supporting our customers’ success. We come from engineering, liberal arts, and sales backgrounds, and we partner with other specialists from our family of companies to guarantee the best service and solutions for our clients. We are thought leaders who innovate together as a community, and we are connected by a global leadership that is focused solely on supporting and enabling our systems engineers. Those who join us have a track record that demonstrates they are passionately curious, supportive in teams and to customers, and have the tenacity to problem solve. If this is you, then we invite you to apply!

Key Responsibilities

Create long-term professional and personal relationships with customers, partners, and teammates to facilitate effective information exchanges with the goal of enabling customer transformations that drive human progress
Serve as Trusted Advisor to customers, partners, and teammates by performing effective discovery of technical and business requirements, processing the data objectively, and designing the most effective data center infrastructure solutions
Collaborate with teammates, partners, and customers, encouraging different points-of-view and ensuring diversity of thought in the technical sales process of driving towards a recommended solution
Think creatively to design data center solutions that encompass the breadth of the Dell Technologies portfolio while addressing identified business challenges and providing the desired business outcome
Demonstrate passionately curious about learning; specifically, commit to learning the Dell Technologies data center infrastructure portfolio, competitive offerings, general IT changes, combined with customer and industry trends
Complete administrative and documenting technical sales tasks
Capably communicate to groups of varying size by leveraging tools such as Microsoft PowerPoint, Word, web conferencing, and white boarding

Essential Requirements

You have a Bachelor’s Degree in a technical discipline (Information Technology, ITM, MIS, Technology, etc.) or in a subject that demonstrates your technical aptitude (Engineering, Computer Science, Business, Math, Applied Sciences, etc.)
Your previous roles have been any combination of the following: 1 year in Presales, 2 to 3 years in IT, or 2 to 3 years in roles that were technically focused, highly focused on customers, required problem solving and/or innovation, and/or demonstrated ability and preference for learning.
You have a proven track record that demonstrates your behavioural attributes and willingness to learn.
Ultimately, you are a person with a passion for problem solving and a bias towards innovation, and we want you here at Dell EMC Commercial Presales.

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you have the technical skills to take our sales to the next level, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

We are a Disability Confident Committed Employer and aim to ensure our recruitment process is inclusive and accessible.

Job Family: Engineering Systems-Engineer
Job ID: R23025