Category: events

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Job Number 19097927
Job Category Food and Beverage & Culinary
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Ensure staff is working together as a team. Inspect grooming and attire of
staff| and rectify any deficiencies. Communicate with guests| other employees|
or departments to ensure guest needs are met. Respond to and try to fulfill
any special banquet event arrangements. Set up banquet area/room| ensuring
cleanliness and proper set up of furniture/equipment. Inspect and maintain
table set-ups for cleanliness| neatness and agreement with group requirements
and company standards| and resolve any problems. Document pertinent
information in appropriate department logbook. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees. Develop and maintain positive working relationships with
others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_

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Job Number 19000DHX
Job Category Sales and Marketing
Location Sheraton Grand Hotel| Dubai| 3 Sheikh Zayed Road| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Sheraton Grand Hotel| Dubai| United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

POSITION PURPOSE

In conjunction with the Director of Sales| this position is responsible for
maximizing rooms / F&B / Conference and Banqueting business from a defined
account base. Proactively uncovering new prospects for the hotel and
maximizing conversion of business in line with Hotels’ budgetary goals. This
position requires a high degree of self-motivation and the ability to work
unsupervised using own initiative.

ESSENTIAL FUNCTIONS

– Proactively manage a pre-determined number of key accounts/key prospects
and other active accounts to ensure maximum yield in line with budgetary
objectives. Maintain valid call objectives and relevant action plans for each
key account/key prospect and ensure all follow up is executed in a timely
manner.

– Proactively prospecting new accounts for the Hotel and Marriott properties
worldwide and following the sales process through to convert into ‘producing’
accounts

– Take personal responsibility to ensure that Standards are maintained and
that the system is utilized to its full capacity including the mandatory smart
contracting process.

– Maintain up-to-date activity and rate information for each account. To
understand and be in a position to action any group and events enquiries and
ensure accurate hand over and follow up to Events Teams.

– To attend when required trade and networking events as a representative of
Marriott Hotels| ensuring that the quality image of the organization is
portrayed| and that every opportunity is taken to promote the Hotel.

– To take personal responsibility for understanding the Sales Plan of the
Hotel and the required budgetary guidelines| to enable empowered decisions in
all rate negotiations.

– To actively support both the Sales Specialists and the Sales coordinator to
assist them to carry out their roles effectively.

– Communicating client requirements in a timely and accurate manner to all
internal departments as required| ensuring delivery of superior guest service.

– Re-negotiation of SET and LNR agreements within budgetary guidelines of all
corporate accounts within agreed time frames. Ensuring accurate follow up and
communication both internally to reservations and accounting departments| and
confirmation to client. Ensure property rate sheets are accurate at all times.

– To take responsibility for the compilation and execution of weekly| monthly
and quarterly sales action plans as agreed with the Account Director – Groups
and Events.

– To arrange and manage familiarization and educational trips in line with
business needs.

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

– Driving banquets revenue through events;

– Minimum of 3 years of experience in Sales as Senior Sales
Specialist/Assistant Sales Manager mainly focus on Banquets & Events in hotel
industry is required;

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

– Have the ability to effectively communicate with other departments;

– Embrace and value operational guidelines and brand standards;

– Possess superior analytical skills;

– Have the ability to plan and prioritize in order to achieve deadlines;

– Have the awareness of maximizing the returns to all stakeholders;

– Enjoy working in a team setting;

– Build lasting relationships with internal and external customers;

– Have immaculate personal presentation (e.g. grooming and conversational
ability);

– Demonstrate effective problem solving skills and analysis of issues and
trends| in order to develop and apply appropriate strategies;

– Have knowledge of hotel computer systems and other IT related applications;

EDUCATION

Bachelor degree required| additional education in sales and marketing fields
preferred

PHYSICAL CONDITION REQUIRED FOR YOUR ROLE

– This job often requires standing or walking for extended periods of
time;

– This job may requires bending| reaching or lifting;

– This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

– This job may require you to work on holidays and/ or weekends;

– This job often requires extended hours beyond a typical work week;

– This job requires you to conform to a conservative| formal grooming| attire
and jewelry policy that will be monitored on a regular basis and may be
addressed as seen fit by your manager;

– Sheraton Grand Hotel has a very strong commitment to safety and requires
that you follow safety procedures closely;

– Our hotel has a no-tolerance policy regarding unlawful discrimination and
harassment| and requires that you follow our anti-discrimination and anti-
harassment policies.

_

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Job Number 19001BBW
Job Category Sales and Marketing
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

JOB SUMMARY

Manages revenue through increased bookings across all segments of the hotel.
Oversee the efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information to
all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.

Experience

Previous experience within a sales administration environment and events planning
Sales and co-ordination experience with relevant comparable market
Strong administrative and interpersonal skills
Understanding of sales data and its use
Proven record of sales achievement
Is proactive
Keyboard skills and computer input

Skills and Knowledge

Good selling skills and understanding of sales processes; can bring a sale to closure
Possesses excellent telephone sales skills
Good customer development and relationship management skills
Knowledge of all Marriott Lodging products| cultures and brand strategies
Basic understanding of need time strategy as developed by Revenue Management
Knowledge of contractual agreements and legal implications
Knowledge of food trends| food and beverage composition and menu planning
Good sales skills to upsell products and services
Ability to manage and balance group and local business
Basic Knowledge of group business
Ability to implement successful sales strategies for multiple properties
Knowledge of operations and associated challenges for all brands
Effective decision making skills
Ability to influence others
Good problem-solving skills
Strong communication skills (verbal| listening| writing)
Strong organization skills
Ability to use standard software applications and hotel systems
Good analytical skills
Good negotiation skills
Strong customer and associate relation skills
Ability to develop and maintain relationships e.g.| associates| customers| vendors

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Convert business through proposal| negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
Responds to telephone inquires/ requests for group business in the defined timeline.
Create and maintain accurate customer meeting/event records in Marsha/Opera capture feedback and make suggestions for adapting offering.
Suggests positive alternatives through cross-referrals| and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.
Monitor developments| innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Support other hotel associates on their development of sales awareness and selling skills.
Prepares and maintains accurate account information and profiles in Marsha/Opera
Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
Produces contracts| proposals and other related booking documentation.
Ensure strong knowledge of Conference & Events products and selling strategies.
Utilizes selling skills to book all aspects of meeting in one phone call.
Proficiency in meeting room set-ups| A/V| and other support services
Strong knowledge of all hotels in the selling features| benefits and objectives
Understanding of contract management and legalities.
Maximize revenue by up-selling creative F & B and other event options
Understand need hotels strategy as developed by revenue management
Understand and achievement of team and individual goals
Systems and software knowledge
Perceive the wider impact of issues on the immediate business environment
Communicate the vision in the way that generates excitement| enthusiasm and commitment.
Focus on the customer and find ways to meet| exceed their expectations
Build productive relationships with colleagues both internally and externally
Identify and manage the best resources to effectively deliver project plans.

]

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Job Number 19000LX9
Job Category Rooms and Guest Services Operations
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY
The Senior Manager| Meetings + Events provides leadership and oversight of the
departments Event Planning| Banquets/Catering| Event Service and Event
Technology. Position supports the development and implementation of
departmental strategies and implementation of the brand service strategy and
brand initiatives. The position has overall responsibility for executing all
property events with a seamless turnover from sales to operations and back to
sales. Supports initiatives to grow event revenues and maximizes the financial
performance of the discipline. In addition| the position supports in the
opening of new properties and during property business reviews and deep dives.
Ability to travel with short notice is required for this position.

CANDIDATE PROFILE

Education and Experience
• Graduate/post graduate degree
• Event Planning and Operations experience
• Expertise in planning| executing| and delivering projects on time and on
budget
• Strong prioritization| organization| and analytical skills
• Ability to incorporate new ideas into an existing environment
• Ability to effectively communicate at all levels of the organization|
verbally and in writing
• Ability to build effective working relationships across a variety of mediums
(email| phone| webinars and in-person)
• Ability to develop and enforce program governance
• Strong analytical skills for planning| estimating| budgeting and monitoring
program/project work
• Demonstrated ability to work independently and with others
• Strong process management| negotiating| influencing| and problem resolution
skills

CORE WORK ACTIVITIES

Managing Programs
• Manage multiple portfolios of implementation projects that have a high-
degree of impact across the business.
• Develop strategic planning| pre- and post-implementation activities
• Leads overall implementation processes communications and project related
communication with properties
• Conducts follow up and escalation on project implementation tasks
• Reviews implementation progress and communicates monthly results though
continent Implementation Scorecard
• Develops and establishes sustainment procedures for continent of Operations
related initiatives
• Align with stakeholders and senior management on project goals and status to
ensure milestone are met.
• Manages program efforts so project components are delivered on time| within
budget| and as expected by the sponsor.
• Accountable for identifying and mitigating project execution risks| managing
escalations| capturing feedback| resolving issues| and facilitating cross-
group discussions to achieve efficient program pilots and launches.
• Partner with the Continent leadership| Brand| and GOS Center for Specialized
Services (CSS) and GOS Professional Services to design an effective pilot.
Manage the process to gather objective property feedback and channel feedback
to relevant stakeholders. Ensure pilot findings and outcomes are incorporated
into the final deliverable.
• Ensure team provides an integrated perspective of all pilot and launch
related activities to accountable leaders to ensure they understand the big
picture impact to the Market.
• Ensure multiple priorities within Brand| Continent| and GO can be
implemented and sustained in the market| and completed within the parameters
of agreed upon project scope.
• Manage processes to ensure a seamless handoff upon implementation
completion.
• Drive change management in the Market.
• Leverages standards and tools for Marriott’s program and project management.
Document best practices and maintain detailed procedures to benefit all
deployment efforts.

Managing Work| Projects| and Policies
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports|
presentations| etc.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Provides timely| accurate| and detailed status reports as requested.
• Oversees events discipline content management for MGS
• Communicates actively with diverse related disciplines at Corporate
Headquarters

Demonstrating and Applying Discipline Knowledge
• Support disciplines specific goal setting process for continent and
properties
• Supports monthly continent Events discipline calls and communicates with
advisory council and property teams
• Analysis of monthly ESS performance reviews and property communication.
Facilitates actions to improve overall performance for continent
• Plans and prepares in-market workshops and discipline specific training
classes
• Represents the Events discipline on monthly Events GLT calls
• Provides technical expertise and support to persons inside and outside of
the department.
• Demonstrates knowledge of job-relevant issues| products| systems| and
processes
• Demonstrates knowledge of function-specific procedures.
• Keeps up-to-date technically and applies new knowledge to job.
• Uses computers and computer systems to process data and track performance
(implementation programs and EM| highly skilled in MS Office).

Additional Responsibilities
• Supports Director of Events and ADOPS on business reviews for key events
properties
• Supports development of event space design standards for pipeline and pre-
opening properties and parameters for Events OS&E| FF&E and A/V
• Follow-up with properties on Meeting Services App performance and provide
guidelines to improve
• Analyze Meetings Imagined data and follow up with properties to increase
results
• In-person support for HALO property openings
• Supplier relationship to stay up to date with business trends and for
equipment developments
• Conducts updates for events catalogue content and launch communication to
properties.
• Facilitates in-person workshops| webinars and other communication and
training to the field
• Supports hiring of property leadership for Events (purple and blue band
directors)
• Facilitates operations discipline content for operations conference
• Co-organizes continent discipline conferences
• Administration tasks within the events discipline in MEA continent office as
required
• Support of any initiatives and MBOs for the event discipline in MEA
continent office
• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person in a timely manner.
• Demonstrates self-confidence| energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas| expectations and information in a concise| organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

_
_

_

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JOB DESCRIPTION
 
A Conference and Events (C and E) Assistant Sales Manager will assist in
meeting and banquet efforts to maximise revenue| profit| and the satisfaction
of Guests and vendor relations.
What will I be doing?
As C and E Assistant Sales Manager| you will assist in meeting and banquet
efforts to maximise revenue| profit| and the satisfaction of Guests and vendor
relations. The C and E Assistant Sales Manager will develop the Team through
the coordination of an onboarding plan and continued development efforts to
ensure that the C and E and related Teams are fully prepared to offer an
exceptional conference and event experience. Specifically| a C and E Assistant
Sales Manager will perform the following tasks to the highest standards:
Assist the Conference and Events (C and E) Sales Manager to maximise conference and banqueting revenue and profit through pro-active selling techniques| calendar/time management| and pricing strateg

Ensure the highest standards of conference and banqueting business processe

Ensure the C and E Sales Team has the skills and knowledge required for high-level performanc

Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Member

Ensure fairness in vendor selection and with vendor pricing| such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
Ensure company/department specific induction/onboarding plan for Revenue/C and E/ Reservations Managers is identified| executed| and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
Maintain strong internal control of the working environment| such that it is always in compliance Hilton and the Hotel brand|s policies and procedures
Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the C and E Team

What are we looking for?

A Conference and Events Assistant Sales Manager serving Hilton brands is
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Demonstrated previous experience in similar role
Proven commercial acumen
Ability to demonstrate negotiation and influencing skills
Effective management skills
Ability to manage conflict effectively
Positive attitude and excellent communication skills
Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working within the hospitality industry
Commercial and industry knowledge

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

APPLY HERE

Job Number 19000LX9
Job Category Rooms and Guest Services Operations
Location Dubai Area Office| Dubai| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY
The Senior Manager| Meetings + Events provides leadership and oversight of the
departments Event Planning| Banquets/Catering| Event Service and Event
Technology. Position supports the development and implementation of
departmental strategies and implementation of the brand service strategy and
brand initiatives. The position has overall responsibility for executing all
property events with a seamless turnover from sales to operations and back to
sales. Supports initiatives to grow event revenues and maximizes the financial
performance of the discipline. In addition| the position supports in the
opening of new properties and during property business reviews and deep dives.
Ability to travel with short notice is required for this position.

CANDIDATE PROFILE

Education and Experience
• Graduate/post graduate degree
• Event Planning and Operations experience
• Expertise in planning| executing| and delivering projects on time and on
budget
• Strong prioritization| organization| and analytical skills
• Ability to incorporate new ideas into an existing environment
• Ability to effectively communicate at all levels of the organization|
verbally and in writing
• Ability to build effective working relationships across a variety of mediums
(email| phone| webinars and in-person)
• Ability to develop and enforce program governance
• Strong analytical skills for planning| estimating| budgeting and monitoring
program/project work
• Demonstrated ability to work independently and with others
• Strong process management| negotiating| influencing| and problem resolution
skills

CORE WORK ACTIVITIES

Managing Programs
• Manage multiple portfolios of implementation projects that have a high-
degree of impact across the business.
• Develop strategic planning| pre- and post-implementation activities
• Leads overall implementation processes communications and project related
communication with properties
• Conducts follow up and escalation on project implementation tasks
• Reviews implementation progress and communicates monthly results though
continent Implementation Scorecard
• Develops and establishes sustainment procedures for continent of Operations
related initiatives
• Align with stakeholders and senior management on project goals and status to
ensure milestone are met.
• Manages program efforts so project components are delivered on time| within
budget| and as expected by the sponsor.
• Accountable for identifying and mitigating project execution risks| managing
escalations| capturing feedback| resolving issues| and facilitating cross-
group discussions to achieve efficient program pilots and launches.
• Partner with the Continent leadership| Brand| and GOS Center for Specialized
Services (CSS) and GOS Professional Services to design an effective pilot.
Manage the process to gather objective property feedback and channel feedback
to relevant stakeholders. Ensure pilot findings and outcomes are incorporated
into the final deliverable.
• Ensure team provides an integrated perspective of all pilot and launch
related activities to accountable leaders to ensure they understand the big
picture impact to the Market.
• Ensure multiple priorities within Brand| Continent| and GO can be
implemented and sustained in the market| and completed within the parameters
of agreed upon project scope.
• Manage processes to ensure a seamless handoff upon implementation
completion.
• Drive change management in the Market.
• Leverages standards and tools for Marriott’s program and project management.
Document best practices and maintain detailed procedures to benefit all
deployment efforts.

Managing Work| Projects| and Policies
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports|
presentations| etc.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Provides timely| accurate| and detailed status reports as requested.
• Oversees events discipline content management for MGS
• Communicates actively with diverse related disciplines at Corporate
Headquarters

Demonstrating and Applying Discipline Knowledge
• Support disciplines specific goal setting process for continent and
properties
• Supports monthly continent Events discipline calls and communicates with
advisory council and property teams
• Analysis of monthly ESS performance reviews and property communication.
Facilitates actions to improve overall performance for continent
• Plans and prepares in-market workshops and discipline specific training
classes
• Represents the Events discipline on monthly Events GLT calls
• Provides technical expertise and support to persons inside and outside of
the department.
• Demonstrates knowledge of job-relevant issues| products| systems| and
processes
• Demonstrates knowledge of function-specific procedures.
• Keeps up-to-date technically and applies new knowledge to job.
• Uses computers and computer systems to process data and track performance
(implementation programs and EM| highly skilled in MS Office).

Additional Responsibilities
• Supports Director of Events and ADOPS on business reviews for key events
properties
• Supports development of event space design standards for pipeline and pre-
opening properties and parameters for Events OS&E| FF&E and A/V
• Follow-up with properties on Meeting Services App performance and provide
guidelines to improve
• Analyze Meetings Imagined data and follow up with properties to increase
results
• In-person support for HALO property openings
• Supplier relationship to stay up to date with business trends and for
equipment developments
• Conducts updates for events catalogue content and launch communication to
properties.
• Facilitates in-person workshops| webinars and other communication and
training to the field
• Supports hiring of property leadership for Events (purple and blue band
directors)
• Facilitates operations discipline content for operations conference
• Co-organizes continent discipline conferences
• Administration tasks within the events discipline in MEA continent office as
required
• Support of any initiatives and MBOs for the event discipline in MEA
continent office
• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person in a timely manner.
• Demonstrates self-confidence| energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas| expectations and information in a concise| organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

_
_

_

APPLY HERE

JOB DESCRIPTION
 
A Catering and Events Service Manager is responsible for the strategic
management of the banquet team. A Catering and Events Service Manager
coordinates the prompt| courteous and efficient delivery of those products to
satisfy the customer|s service needs and to maximize the hotel|s profits.
What will I be doing?
As Catering and Events Service Manager you are responsible for performing the
following tasks to the highest standards:
Managing Customer Service: Create an environment where everyone in the departmentis focused on creating that special experience to deliver exceptionalcustomer service. Actively seekverbal feedback from customers and staff at each function. Agree and implement actions to make improvements to customerservice . Positively deal with andlearning from customer complaints and comments with follow up and feedback to theFood and Beverage Director. Make sure all customer requests and queries areresponded to promptly and effectively while assisting on the floor during mealperiods each day. Be available to assist on duty in the Restaurant & Barsduring any busy days or special events. Be Pro-Active towards guests| assistingthem with any reasonable requests| and training all staff to see these thingsbefore the guests ask.
Managing the delivery of Service Standards: Ensure all standards for Service Delivery asidentified in the Guest Satisfaction Manual and the Standard Operating andProcedures Manual are consistently delivered throughout the department . Have detailed knowledge ofDepartmental Standards . Be able toexplain the Standards to the team . Assessstaff performance against Standards . MonitorStandards through regular Standards Review checks . Develop action plans to address shortfalls in Standards andidentifying shortfalls before they affect customer service . Implement and follow though improvements identified.
Managing the operation: Plan| prioritize| organize and control the day-to-day operation. Preparing rosters and job schedules for staff to meet business needs (taking into consideration internal activities and occupancy and external events| promotions etc). Communicate effectively with Front Office and Groups & Tours about any in-house groups holding Catering events| ensuring direct liaison with Group Leaders upon arrival. Describe| assign and delegate duties and authority for the operation of the Catering Department at all times. Understanding what|s going on in other departments and implications for your own department. Planning ahead and ensuring adequate resources are available. Manage the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during functions| where necessary. Co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained. Ensure the shift is reviewed and handovers and briefings are carried out. Maintain in-depth technical knowledge and skills required for the job. Maintain event and function histories to assist with returning events. To establish good communication with the Kitchen team. Participate in future menu changes with the F&B Service Manager and the Executive Chef taking into consideration new F&B trends| market demands and sales achievements. Attend & participate in regular F&B| operational & roster meetings.
Managing the Team: Provide and communicate clear direction to the team.Understand the aims of the hotel and the department|s role in achieving it.Communicate aims to the team. Set and agree to departmental objectives for selfand team. Represent the needs of the team to others in the hotel. Get membersof the team to work cooperatively with others. Keep the team up-to-date aboutdepartmental| hotel and company activities through regular communicationmeetings & memos. This includes special events and promotions in therestaurant.
What are we looking for?

A Catering and Events Service Manager serving Hilton brands is always workin

on behalf of our Guests and working with other Team Members. To successfull

fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Strong leadership skills| whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisational and planning skills
Experience in a similar role with a proven track record

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field would be advantageous

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

APPLY HERE

Job Number 19000DHX
Job Category Sales and Marketing
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Sheraton Grand Hotel| Dubai| United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

POSITION PURPOSE

In conjunction with the Director of Sales| this position is responsible for
maximizing rooms / F&B / Conference and Banqueting business from a defined
account base. Proactively uncovering new prospects for the hotel and
maximizing conversion of business in line with Hotels’ budgetary goals. This
position requires a high degree of self-motivation and the ability to work
unsupervised using own initiative.

ESSENTIAL FUNCTIONS

– Proactively manage a pre-determined number of key accounts/key prospects
and other active accounts to ensure maximum yield in line with budgetary
objectives. Maintain valid call objectives and relevant action plans for each
key account/key prospect and ensure all follow up is executed in a timely
manner.

– Proactively prospecting new accounts for the Hotel and Marriott properties
worldwide and following the sales process through to convert into ‘producing’
accounts

– Take personal responsibility to ensure that Standards are maintained and
that the system is utilized to its full capacity including the mandatory smart
contracting process.

– Maintain up-to-date activity and rate information for each account. To
understand and be in a position to action any group and events enquiries and
ensure accurate hand over and follow up to Events Teams.

– To attend when required trade and networking events as a representative of
Marriott Hotels| ensuring that the quality image of the organization is
portrayed| and that every opportunity is taken to promote the Hotel.

– To take personal responsibility for understanding the Sales Plan of the
Hotel and the required budgetary guidelines| to enable empowered decisions in
all rate negotiations.

– To actively support both the Sales Specialists and the Sales coordinator to
assist them to carry out their roles effectively.

– Communicating client requirements in a timely and accurate manner to all
internal departments as required| ensuring delivery of superior guest service.

– Re-negotiation of SET and LNR agreements within budgetary guidelines of all
corporate accounts within agreed time frames. Ensuring accurate follow up and
communication both internally to reservations and accounting departments| and
confirmation to client. Ensure property rate sheets are accurate at all times.

– To take responsibility for the compilation and execution of weekly| monthly
and quarterly sales action plans as agreed with the Account Director – Groups
and Events.

– To arrange and manage familiarization and educational trips in line with
business needs.

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

– Driving banquets revenue through events;

– Minimum of 3 years of experience in Sales as Senior Sales
Specialist/Assistant Sales Manager mainly focus on Banquets & Events in hotel
industry is required;

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

– Have the ability to effectively communicate with other departments;

– Embrace and value operational guidelines and brand standards;

– Possess superior analytical skills;

– Have the ability to plan and prioritize in order to achieve deadlines;

– Have the awareness of maximizing the returns to all stakeholders;

– Enjoy working in a team setting;

– Build lasting relationships with internal and external customers;

– Have immaculate personal presentation (e.g. grooming and conversational
ability);

– Demonstrate effective problem solving skills and analysis of issues and
trends| in order to develop and apply appropriate strategies;

– Have knowledge of hotel computer systems and other IT related applications;

EDUCATION

Bachelor degree required| additional education in sales and marketing fields
preferred

PHYSICAL CONDITION REQUIRED FOR YOUR ROLE

– This job often requires standing or walking for extended periods of
time;

– This job may requires bending| reaching or lifting;

– This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

– This job may require you to work on holidays and/ or weekends;

– This job often requires extended hours beyond a typical work week;

– This job requires you to conform to a conservative| formal grooming| attire
and jewelry policy that will be monitored on a regular basis and may be
addressed as seen fit by your manager;

– Sheraton Grand Hotel has a very strong commitment to safety and requires
that you follow safety procedures closely;

– Our hotel has a no-tolerance policy regarding unlawful discrimination and
harassment| and requires that you follow our anti-discrimination and anti-
harassment policies.

_

APPLY HERE

JOB DESCRIPTION
 
A Cluster Conference and Events Manager is responsible for overseeing all
aspects of Conference and Events operations to deliver an excellent Guest and
Member experience while ensuring department targets are met.
What will I be doing?
As a Cluster Conference and Events Manager| you are responsible for overseeing
all aspects of Conference and Events operations to deliver an excellent Guest
and Member experience. A Cluster Conference and Events Manager will also be
required to set budgets and provide leadership to the team to ensure targets
are met. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Oversee and manage all Conference and Events operations
Maintain exceptional levels of customer servic

Ensure compliance of brand standard

Evaluate guest satisfaction levels with a focus on continuous improvemen

Aware of trends and propose ideas to build the range and quality of Conference and Banque

Optimise sales and contain costs| identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the Conference and Events teams to ensure targets are met and exceeded both for the hotel and individual development
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Front Office team

What are we looking for?

A Cluster Conference and Events Manager serving Hilton brands is always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Beverage| specifically the ability to deliver profit| control costs| and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
Degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!