Leads and manages A Habtoor City Event Booking Centre & Events Planning and
associates on a daily basis; has overall responsibility for achieving EBC
revenue goals| team booking pace goals| guest and associate satisfaction and
the financial performance of the unit. Lead the overall sales effort to
achieve financial goals for all participating hotels.
Maintains a productive relationship with Event Services department| Operations
plus the UAE Market Organization. Ensures brand integrity is protected for all
participating hotels. Responsible for effective business processes with all
sales related channels.
Functions as the strategic continent business leader for the Event Management
discipline which includes the leadership and oversight of Event Planning|
Banquets/Catering. Event Service and Event Technology departments in th
complex. The position oversees the development and implementation o
discipline specific strategies and ensures implementation of the brand servic
strategy and brand initiatives. The position has overall responsibility fo
the events discipline across all venues & brands| including of key financia
and customer satisfaction core measures.
The position ensures that property teams are meeting the individual brand|s
target customer needs| financial performance metrics and employee
satisfaction. They focuses on strategies to grow event revenues to maximize
the financial performance of the Events discipline. As a senior member| this
position develops and implements complex and hotel wide strategies that
deliver products and services to meet or exceed the needs and expectations of
the brand|s target customer and property teams and provides a return on
investment to the various ownerships.
Oversees all day to day activities of direct reports and team
Responsible for leadership of direct reports and their teams (recruitment and selection| performance management (PMP/IDP)| employee development and motivation| counseling / disciplinary issues)
Provides sales functional expertise and leadership to participating hotels.
Provides critical input to market leaders for development of property and overall market sales strategy.
Participates in weekly sales strategy meetings.
Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.
Works with market and/or regional team to develop| implement and maintain Sales office standards.
Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.
Analyzes period end and other available systems data to identify trends| future need periods and obstacles to achieving goals.
Provides targeted and timely communication of results and other achievements and challenges to the MP-DOSM.
Reviews turnover to the Event Services team for consistency and completion.
Ensures that sales strategies are communicated| implemented and updated as market conditions fluctuate.
Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.
Monitors local| regional and International business outlook and provides updates to Revenue Management.
Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals.
Works with Hotel GM and MP-DOSM to ensure understanding of sales strategy and effective implementation of this strategy for each segment.
Recommends multi-property booking goals for sales team members.
Proactively develops and manages relationships with key stakeholders| both internal and external.
Analyses market information by using sales systems and implements strategy to achieve hotel|s financial room and catering goals.
Assists Revenue Management with completing accurate projections.
Partners with revenue leader on approval of space release policy for catering to maximize revenue.
Develops implements and sustains aggressive solicitation program focused on increasing business.
Works with team to create and implement a sales intensity plan addressing revenue| customers and the market for each.
Assists with the development and implementation of promotions| both internal and external.
Works collaboratively with off-property sales channels (e.g.| Event Booking Centre| UAE Market Organization| GSO) to ensure the property needs are being achieved and the sales efforts are complementary| not duplicative.
Participates in sales calls with members of sales team to acquire new business and/or close on business.
Works with Human Resources| Engineering and Loss Prevention to ensure compliance with regulations.
Displays leadership in guest hospitality| exemplifies customer service and creates a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Empowers associates to provide excellent customer service.
Observes service behaviors of associates and provides feedback to individuals and/or managers.
Reviews all guest satisfaction results to identify areas of improvement.
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.
Executes and supports hotel appropriate Customer Service and Brand Standards.
Develops| implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).
Participates in and practices daily service basics of the brand
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to company
Gains understanding of the hotel|s primary target customer and service expectations; serves the customer with understanding their business.
What are we looking for?
A Director of Groups Catering & Events serving Hilton brands is always working
on behalf of our guests and working with other team members. To successfully
fill this role| you should maintain the attitude| behaviours| skills and
values that follow:
Minimum of 3+ years hospitality/travel industry experience in groups
catering and events sales
Sales & Admin experience| ideally in the International market and ability to
demonstrate strong client relationships in the corporate market driving
corporate transient| catering and group business.
Solid sales & account managements skills are essential| with a strong
knowledge of corporate market and business trends.
A good researcher| negotiator and client focused approach is required. The
candidate should be able to show strong knowledge of constructing and
executing sales & client action plans.
There should be excellent communication (verbal & written) skills| confident
presentation ability and a second language would be an advantage.
Direct sales experience is essential (including skills in dealing with
travel/event decision makers)| with experience in the group/banqueting sales
market a desirable asset.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!
NOTE: This hotel is owned and operated by an independent franchisee. The
franchisee controls all aspects of the hotels employment practices| including
the collection and processing of the personal data that you provide on this
website| hiring| salaries and benefits. If you accept a position at this hotel
you will be employed by a franchisee and not by Hilton.