Events Coordinator – W Dubai – The Palm – Dubai

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Job Number 19000EZJ
Job Category Food and Beverage & Culinary
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

The Coordinator is responsible for providing administrative support to the
Planning Executive and to the Banqueting & Events Team.

Key Responsibilities:

Set up appointments for the sales team| telemarketing and insider tours to prospected accounts.

Maintains trackers and records updated online| offline and in Opera.

Responsible for drafting and distributing BEOs.

Attends Groups & banquets BOB meetings and is responsible for the minutes.

Demonstrate high energy levels and focus on providing consistently high levels of customer service.

Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.

Follow up of tentative bookings in the assigned markets.

Follow up on lost business and bring information about them to the knowledge of the department superior.

Manages the completion of all RFPs/FIT contracts solicitations ensuring they are completed accurately and in line with budgeted guidelines. Ensuring accurate follow up and communication both internally to reservations and accounting departments and confirmation to client.

Contracting.

Keep sales department informed of all changes in the customer profile.

To arrange and manage familiarization trips and educational to properties in line with business needs.

To be able to action any group and banqueting requests for space prior to communicating with the Events Team.

To provide training and support to other members of the sales team in these applications as required.

To continually enhance and improve the efficiency and organisation of the department| by design and implementing administrative systems.

Proof reading of marketing/advertising material as required. Action or distribute any enquiries or correspondence.

Responsible for ordering all stationary and administrative supplies for the Sales and Events Department.

To manage the photo library and Hotel Video collection| ensuring minimum par levels are maintained and stocks reordered on timely basis. Distribute slides as required on the request of the sales team.

Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.

Maintain Company Brand Standards within the hotel.

Adhere to the Corporate HID’s.

Attend daily departmental briefing providing accurate updates on details of bookings and enquiries of the previous day.

Ensuring to utilise systems (Opera| Outlook| Bridge| Team Hot etc.) to the full capacity.

Document all sales actions in Opera.

Update OPERA contact database at all times.

Responsible for sales team account statistics. Completion of reports.

On weekly basis| compile an activity report which will cover sales call reports| insider tours| fam trips| new agencies| meetings| entertainment and other functions for the sales team during the week.

Understand and strictly adhere to the Rules & Regulations established in the Talents Handbook and the Hotel’s policy on Fire| Hygiene| and Health & Safety.

Ensure that all potential and real hazards are reported and rectified immediately.

To maintain the strictest confidentiality on all matters relating to Marriott International and the Property plus all other sales and personnel related matters.

Additional responsibilities and tasks can be added at any time according to
the needs of the business and of the hotel.

_

Events Executive – W Dubai – The Palm – Dubai

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Job Number 19000EZO
Job Category Food and Beverage & Culinary
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

The key measurement of performance will be performance versus the Revenue
goals. Working within the Sales team| this position has responsibility for
managing and planning all Group and Banquet confirmed events in order to
maximize standards and quality of service delivery. The Group and Event
Planning Executive will manage all converted business| including upselling and
managing group room and function diary inventory and events. The Group and
Event Planning Executive must demonstrate high energy levels & provide
consistently high levels of customer service| in accordance with Marriott
International Standards & Programmes.

Key Responsibilities:

Responsible for events management on an assigned contracted business| ensuring revenue maximization| achievement of personal targets and increasing fair market share versus competitor set.
Responsible for achieving upselling targets.
Review contracts| event orders| proposals| and checking space availability for meetings booked before sharing.

Review and supervise banquet coordinator work on Banquet Events Orders| resumes and daily event postings.

Liaising with the B&F team and the operations team in order to deliver high standards of service.
Liaising with all the involved departments in order to deliver high standards of service.
Communicating client requirements in a timely and accurate manner to all internal departments as required| ensuring delivery of superior guest service.
Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.
Maintain Company Brand Standards within the hotel.

Adhere to the Corporate HID’s.

Assist the Sales Coordinator Groups & banqueting where required| to ensure the efficient day to day operations of the Sales Department.

Attend daily departmental briefing providing accurate updates on details of bookings and enquiries of the previous day.

Ensuring to utilise systems (Opera| Outlook| Bridge| Team Hot etc.) to the full capacity.

Document all sales actions in Opera.

Update OPERA contact database at all times.

Responsible for assigned account base statistics. Supervise completion of reports.

Additional responsibilities and tasks can be added at any time according to
the needs of the business and of the hotel.

_

Events Billing Executive – JW Marriott Marquis Hotel Dubai – Dubai

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Job Number 1900006U
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

To execute all hotel events with a seamless turnover from sales to operations
back to sales. Assure to provide all customers with a consistent| intuitive|
high-level of service according to the Marriott event standards throughout the
pre-event and post-event phases. Planning and handling events to include Pop-
Up events (event requests within 7 working days)| internal events and event
turnovers from sales up to 300 guests and 300 rooms.

Specific Duties

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

As an expert being able to partner with a customer and craft individual events.

Taking care of a smooth transition from sales to events planning

Handle events coming from Sales up to;

Focus on pop-up groups (group requests within 7 working days which will not go through sales)
Focus on pop-up events and being the contact person for the Marriott Regional Office.
Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.

Being proactive in offering solutions.

Creating Banquet Event Orders.

Accurately forecasts all the events (bedrooms and/or catering)

Guidance and support throughout the event.

Being knowledgeable about product and services.

Handle the billing process; billing reviews with the guest and finalize billing accuracy with accounting.

Takes total ownership and responsibilities for the successful production of group events assigned.

Continuous communication with the operational team.

Be available as needed during the event phase for their assigned groups|

Guidance of client throughout the event. As the expert partner with the guest and be a consultant.

Attend the daily service communication tool; BEO meeting.

Up-sell last minute items accurate.

Conduct pre- and post-conference meetings

Show around in connection with in-house functions.

Coordinate all activities involving the pre- and post-event process.

Communicate challenging situations accurate to responsible departments.

Handle guest complaints in a professional manner and come up with solutions.

_

Sales Manager – Groups & Events – Sheraton Grand Hotel – Dubai

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Job Number 19000DHX
Job Category Sales and Marketing
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Sheraton Grand Hotel| Dubai| United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

POSITION PURPOSE

In conjunction with the Director of Sales| this position is responsible for
maximizing rooms / F&B / Conference and Banqueting business from a defined
account base. Proactively uncovering new prospects for the hotel and
maximizing conversion of business in line with Hotels’ budgetary goals. This
position requires a high degree of self-motivation and the ability to work
unsupervised using own initiative.

ESSENTIAL FUNCTIONS

– Proactively manage a pre-determined number of key accounts/key prospects
and other active accounts to ensure maximum yield in line with budgetary
objectives. Maintain valid call objectives and relevant action plans for each
key account/key prospect and ensure all follow up is executed in a timely
manner.

– Proactively prospecting new accounts for the Hotel and Marriott properties
worldwide and following the sales process through to convert into ‘producing’
accounts

– Take personal responsibility to ensure that Standards are maintained and
that the system is utilized to its full capacity including the mandatory smart
contracting process.

– Maintain up-to-date activity and rate information for each account. To
understand and be in a position to action any group and events enquiries and
ensure accurate hand over and follow up to Events Teams.

– To attend when required trade and networking events as a representative of
Marriott Hotels| ensuring that the quality image of the organization is
portrayed| and that every opportunity is taken to promote the Hotel.

– To take personal responsibility for understanding the Sales Plan of the
Hotel and the required budgetary guidelines| to enable empowered decisions in
all rate negotiations.

– To actively support both the Sales Specialists and the Sales coordinator to
assist them to carry out their roles effectively.

– Communicating client requirements in a timely and accurate manner to all
internal departments as required| ensuring delivery of superior guest service.

– Re-negotiation of SET and LNR agreements within budgetary guidelines of all
corporate accounts within agreed time frames. Ensuring accurate follow up and
communication both internally to reservations and accounting departments| and
confirmation to client. Ensure property rate sheets are accurate at all times.

– To take responsibility for the compilation and execution of weekly| monthly
and quarterly sales action plans as agreed with the Account Director – Groups
and Events.

– To arrange and manage familiarization and educational trips in line with
business needs.

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

– Driving banquets revenue through events;

– Minimum of 3 years of experience in Sales as Senior Sales
Specialist/Assistant Sales Manager mainly focus on Banquets & Events in hotel
industry is required;

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

– Have the ability to effectively communicate with other departments;

– Embrace and value operational guidelines and brand standards;

– Possess superior analytical skills;

– Have the ability to plan and prioritize in order to achieve deadlines;

– Have the awareness of maximizing the returns to all stakeholders;

– Enjoy working in a team setting;

– Build lasting relationships with internal and external customers;

– Have immaculate personal presentation (e.g. grooming and conversational
ability);

– Demonstrate effective problem solving skills and analysis of issues and
trends| in order to develop and apply appropriate strategies;

– Have knowledge of hotel computer systems and other IT related applications;

EDUCATION

Bachelor degree required| additional education in sales and marketing fields
preferred

PHYSICAL CONDITION REQUIRED FOR YOUR ROLE

– This job often requires standing or walking for extended periods of
time;

– This job may requires bending| reaching or lifting;

– This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

– This job may require you to work on holidays and/ or weekends;

– This job often requires extended hours beyond a typical work week;

– This job requires you to conform to a conservative| formal grooming| attire
and jewelry policy that will be monitored on a regular basis and may be
addressed as seen fit by your manager;

– Sheraton Grand Hotel has a very strong commitment to safety and requires
that you follow safety procedures closely;

– Our hotel has a no-tolerance policy regarding unlawful discrimination and
harassment| and requires that you follow our anti-discrimination and anti-
harassment policies.

_

Cluster Conference and Events Manager – Hilton Dubai Jumeirah

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JOB DESCRIPTION
 
A Cluster Conference and Events Manager is responsible for overseeing all
aspects of Conference and Events operations to deliver an excellent Guest and
Member experience while ensuring department targets are met.
What will I be doing?
As a Cluster Conference and Events Manager| you are responsible for overseeing
all aspects of Conference and Events operations to deliver an excellent Guest
and Member experience. A Cluster Conference and Events Manager will also be
required to set budgets and provide leadership to the team to ensure targets
are met. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Oversee and manage all Conference and Events operations
Maintain exceptional levels of customer servic

Ensure compliance of brand standard

Evaluate guest satisfaction levels with a focus on continuous improvemen

Aware of trends and propose ideas to build the range and quality of Conference and Banque

Optimise sales and contain costs| identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the Conference and Events teams to ensure targets are met and exceeded both for the hotel and individual development
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Front Office team

What are we looking for?

A Cluster Conference and Events Manager serving Hilton brands is always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Beverage| specifically the ability to deliver profit| control costs| and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
Degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Events| Sales and Planning Coordinator – Marriott Hotel Downtown – Abu Dhabi

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Job Number 19000C56
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Meet group coordinator/host(ess) prior to functions| make introductions| and
ensure that all arrangements are agreeable. Read and analyze banquet event
order in order to gather guest information| determine proper set up| timeline|
specific guest needs| buffets| action stations| etc. Respond to and try to
fulfill any special banquet event arrangements. Follow up on special banquet
event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Reach overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Perform other reasonable job duties as
requested by Supervisors.

_

Events Manager – Beach Rotana – Abu Dhabi

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JOB REF: 3838844
JOB DESCRIPTION[
We are currently looking for young- dynamic- self motivated Catering Sales
professionals who want to move their careers forward.
As an Events Manager you are responsible for the success of the meeting-
catering and event segment of the hotel. You will secure the business- plan
meetings / events- co-ordinate with hotel operations and clients before-
during and after each meeting / event and your role will include key
responsibilities such as:
Establish and maintain an active relationship with our main bookers from Professional Conference Organizers- Destination Management Companies- Event Management companies- Corporate accounts- MICE Departments of Travel Agencies and Tourism Authority to increase customer satisfaction and business to Rotana Properties
Responsible for planning- retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel

Proactive and expected to do regular sales calls to maintain client relationships and to develop new accounts

Attends weekly department head meetings- works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings

Introduces ideas to leadership team to enable property to remain competitive

Maintain a close communication with all Rotana Global Sales- National Sales Offices and Catering & Events Departments in order to work as one team on leads and achieving loyalty of guests to Rotana Hotels & Resorts
Ensure your performance of IFH Mystery Calls is as per the Rotana Standard and your overall result does not drop below 80%
Ensure that all incoming requests are handled jointly with the concerned Sales Person and as per the Rotana Standards including an active follow up on sent offers and cross-selling in case of non-availability
Ensure the hand over process of signed contracts to the respective Hotels is as per the Rotana Standards and assistance to the Operational Departments is provided if required
Ensure active follow up on Guest feedback after the event and encourage the Guest to submit the Guest Satisfactory Survey to the Hotel
Promote efficiency- confidence- courtesy and an extremely high standard of social skills and live by example towards your Colleagues of Rotana Hotels & Resorts
Maintain detailed product knowledge of the hotel- in specific of all those Hotels in your Area as well as a good understanding of the major Hotels and direct competition in your Area by conducting regular Competition Checks
Ensure to forward all irregularities that you encounter in your Department or any other Department to the Director of C & E/ Director of sales in order to maintaining Rotana Standards & Policies and to maximize Customer Satisfaction

Environment- Health & Safety Responsibilities:

To maintain compliance with all policies and procedures of EHSMS.
Identify risks/aspects- implement corrective action and arrange monitoring where required.
Ensure relevant EHS information is provided and appropriate training is maintained.
Maintain appropriate records as required for EHSMS.
Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague`s participation.
Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

We are currently looking for young- dynamic- self motivated Catering Sales
professionals who want to move their careers forward.

As an Events Manager you are responsible for the success of the meeting-
catering and event segment of the hotel. You will secure the business- plan
meetings / events- co-ordinate with hotel operations and clients before-
during and after each meeting / event and your role will include key
responsibilities such as:

Environment- Health & Safety Responsibilities:

Education- Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
catering sales within a hotel. Excellent written and verbal English
communication skills and strong interpersonal and negotiations skills are
essentials. Computer literate and previous experiences with Opera are an
advantage.

Groups- Conferences and Events Coordinator – Hampton Inn – Dubai Al Qusais

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JOB DESCRIPTION
 
A Groups| Conferences and Events Coordinator is responsible for receiving
groups and events in the hotel| serving as an intermediary between the
customer and the commercial and operational areas. It is the customer contact
at the time this arrives at the hotel with your event| working with the hotel
to achieve the set goals.
What will I be doing?
As a Groups| conferences and Events Coordinator| you will work following the
events that occur in the Hotel from initial contact with the head of the event
to prepare contracts for groups and events| until the end of the event and
therefore must perform the following tasks with the higher standards:
Receive groups and events and keep up to date the hotel even output
Draw up contracts for groups and events
Insert Rooming List in the system| update payment instructions and enter important information relevant to the group
Negotiate budgets with customers
Develop events Work Orders in the system with all relevant information
Conduct instructional groups with all relevant information to the group (number of able| category| price| form of payment| contact the company| special notes| etc.)
Perform monthly report groups and update closing information groups
Interact permanently with the Account Managers| Sales Coordinators| Reservations| Front Desk| Department Parties| Hilton Meetings and kitchen
Act directly with the guest or client during the stay of groups and events
Participate in special activities such as secretaries of cocktails| welcome tour groups| etc.
Ensure that all client requests are answered efficiently and with agility

What are we looking for?

A Groups| Conferences and Events Coordinator serving Hilton brands is always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Graduate or MBA in Management| Hospitality and Marketing
Previous sales groups and events| preferably in Hospitality
Ability to analyze and manage multiple tasks
Ability to solve problems quickly and efficiently
Sense of organization and planning
Good computer skills including Excel| PowerPoint and Word
Proactive approach to meet deadlines and objectives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Complex Director of Groups Conference & Events – Franchise – Al Habtoor City Complex

APPLY HERE

JOB DESCRIPTION
 
Leads and manages A Habtoor City Event Booking Centre & Events Planning and
associates on a daily basis; has overall responsibility for achieving EBC
revenue goals| team booking pace goals| guest and associate satisfaction and
the financial performance of the unit. Lead the overall sales effort to
achieve financial goals for all participating hotels.
Maintains a productive relationship with Event Services department| Operations
plus the UAE Market Organization. Ensures brand integrity is protected for all
participating hotels. Responsible for effective business processes with all
sales related channels.
Functions as the strategic continent business leader for the Event Management
discipline which includes the leadership and oversight of Event Planning|
Banquets/Catering. Event Service and Event Technology departments in th

complex. The position oversees the development and implementation o

discipline specific strategies and ensures implementation of the brand servic

strategy and brand initiatives. The position has overall responsibility fo

the events discipline across all venues & brands| including of key financia

and customer satisfaction core measures.

The position ensures that property teams are meeting the individual brand|s
target customer needs| financial performance metrics and employee
satisfaction. They focuses on strategies to grow event revenues to maximize
the financial performance of the Events discipline. As a senior member| this
position develops and implements complex and hotel wide strategies that
deliver products and services to meet or exceed the needs and expectations of
the brand|s target customer and property teams and provides a return on
investment to the various ownerships.

Oversees all day to day activities of direct reports and team

Responsible for leadership of direct reports and their teams (recruitment and selection| performance management (PMP/IDP)| employee development and motivation| counseling / disciplinary issues)

Provides sales functional expertise and leadership to participating hotels.

Provides critical input to market leaders for development of property and overall market sales strategy.

Participates in weekly sales strategy meetings.

Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.

Works with market and/or regional team to develop| implement and maintain Sales office standards.

Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.

Analyzes period end and other available systems data to identify trends| future need periods and obstacles to achieving goals.

Provides targeted and timely communication of results and other achievements and challenges to the MP-DOSM.

Reviews turnover to the Event Services team for consistency and completion.

Ensures that sales strategies are communicated| implemented and updated as market conditions fluctuate.

Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.

Monitors local| regional and International business outlook and provides updates to Revenue Management.

Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals.

Works with Hotel GM and MP-DOSM to ensure understanding of sales strategy and effective implementation of this strategy for each segment.

Recommends multi-property booking goals for sales team members.

Proactively develops and manages relationships with key stakeholders| both internal and external.

Analyses market information by using sales systems and implements strategy to achieve hotel|s financial room and catering goals.

Assists Revenue Management with completing accurate projections.

Partners with revenue leader on approval of space release policy for catering to maximize revenue.

Develops implements and sustains aggressive solicitation program focused on increasing business.

Works with team to create and implement a sales intensity plan addressing revenue| customers and the market for each.

Assists with the development and implementation of promotions| both internal and external.

Works collaboratively with off-property sales channels (e.g.| Event Booking Centre| UAE Market Organization| GSO) to ensure the property needs are being achieved and the sales efforts are complementary| not duplicative.

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Works with Human Resources| Engineering and Loss Prevention to ensure compliance with regulations.

Displays leadership in guest hospitality| exemplifies customer service and creates a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Empowers associates to provide excellent customer service.

Observes service behaviors of associates and provides feedback to individuals and/or managers.

Reviews all guest satisfaction results to identify areas of improvement.

Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

Executes and supports hotel appropriate Customer Service and Brand Standards.

Develops| implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Participates in and practices daily service basics of the brand

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to company

Gains understanding of the hotel|s primary target customer and service expectations; serves the customer with understanding their business.

Job Requirements:

What are we looking for?

A Director of Groups Catering & Events serving Hilton brands is always working
on behalf of our guests and working with other team members. To successfully
fill this role| you should maintain the attitude| behaviours| skills and
values that follow:

• Minimum of 3+ years hospitality/travel industry experience in groups
catering and events sales
• Sales & Admin experience| ideally in the International market and ability to
demonstrate strong client relationships in the corporate market driving
corporate transient| catering and group business.
• Solid sales & account managements skills are essential| with a strong
knowledge of corporate market and business trends.
• A good researcher| negotiator and client focused approach is required. The
candidate should be able to show strong knowledge of constructing and
executing sales & client action plans.
• There should be excellent communication (verbal & written) skills| confident
presentation ability and a second language would be an advantage.
• Direct sales experience is essential (including skills in dealing with
travel/event decision makers)| with experience in the group/banqueting sales
market a desirable asset.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

NOTE: This hotel is owned and operated by an independent franchisee. The
franchisee controls all aspects of the hotel’s employment practices| including
the collection and processing of the personal data that you provide on this
website| hiring| salaries and benefits. If you accept a position at this hotel
you will be employed by a franchisee and not by Hilton.

Director of Events – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 1900077W
Job Category Event Management
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Complex Director of Groups Catering & Events – Franchise – Al Habtoor City Complex

APPLY HERE

JOB DESCRIPTION
 
JOB SUMMARY
Leads and manages A Habtoor City Event Booking Centre & Events Planning and
associates on a daily basis; has overall responsibility for achieving EBC
revenue goals| team booking pace goals| guest and associate satisfaction and
the financial performance of the unit. Lead the overall sales effort to
achieve financial goals for all participating hotels.
Maintains a productive relationship with Event Services department| Operations
plus the UAE Market Organization. Ensures brand integrity is protected for all
participating hotels. Responsible for effective business processes with all
sales related channels.
Functions as the strategic continent business leader for the Event Management
discipline which includes the leadership and oversight of Event Planning|
Banquets/Catering. Event Service and Event Technology departments in the
complex. The position oversees the development and implementation of
discipline specific strategies and ensures implementation of the brand service
strategy and brand initiatives. The position has overall responsibility for
the events discipline across all venues & brands| including of key financial
and customer satisfaction core measures.

The position ensures that property teams are meeting the individual brand|s
target customer needs| financial performance metrics and employee
satisfaction. They focuses on strategies to grow event revenues to maximize
the financial performance of the Events discipline. As a senior member| this
position develops and implements complex and hotel wide strategies that
deliver products and services to meet or exceed the needs and expectations of
the brand|s target customer and property teams and provides a return on
investment to the various ownerships.

Oversees all day to day activities of direct reports and team

Responsible for leadership of direct reports and their teams (recruitment and selection| performance management (PMP/IDP)| employee development and motivation| counselling / disciplinary issues)

Provides sales functional expertise and leadership to participating hotels.

Provides critical input to market leaders for development of property and overall market sales strategy.

Participates in weekly sales strategy meetings.

Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.

Works with market and/or regional team to develop| implement and maintain Sales office standards.

Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.

Analyzes period end and other available systems data to identify trends| future need periods and obstacles to achieving goals.

Provides targeted and timely communication of results and other achievements and challenges to the MP-DOSM.

Reviews turnover to the Event Services team for consistency and completion.

Ensures that sales strategies are communicated| implemented and updated as market conditions fluctuate.

Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.

Monitors local| regional and International business outlook and provides updates to Revenue Management.

Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals.

Works with Hotel GM and MP-DOSM to ensure understanding of sales strategy and effective implementation of this strategy for each segment.

Recommends multi property booking goals for sales team members.

Proactively develops and manages relationships with key stakeholders| both internal and external.

Analyses market information by using sales systems and implements strategy to achieve hotel|s financial room and catering goals.

Assists Revenue Management with completing accurate projections.

Partners with revenue leader on approval of space release policy for catering to maximize revenue.

Develops implements and sustains aggressive solicitation program focused on increasing business.

Works with team to create and implement a sales intensity plan addressing revenue| customers and the market for each.

Assists with the development and implementation of promotions| both internal and external.

Works collaboratively with off-property sales channels (e.g.| Event Booking Centre| UAE Market Organization| GSO) to ensure the property needs are being achieved and the sales efforts are complementary| not duplicative.

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Works with Human Resources| Engineering and Loss Prevention to ensure compliance with regulations.

Displays leadership in guest hospitality| exemplifies customer service and creates a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Empowers associates to provide excellent customer service.

Observes service behaviors of associates and provides feedback to individuals and/or managers.

Reviews all guest satisfaction results to identify areas of improvement.

Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

Executes and supports hotel appropriate Customer Service and Brand Standards.

Develops| implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Participates in and practices daily service basics of the brand

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to company

Gains understanding of the hotel|s primary target customer and service expectations; serves the customer with understanding their business.

Job Requirements:

What are we looking for?

A Director of Groups Catering & Events serving Hilton brands is always working
on behalf of our guests and working with other team members. To successfully
fill this role| you should maintain the attitude| behaviours| skills and
values that follow:

• Minimum of 3+ years hospitality/travel industry experience in groups
catering and events sales
• Sales & Admin experience| ideally in the International market and ability to
demonstrate strong client relationships in the corporate market driving
corporate transient| catering and group business.
• Solid sales & account managements skills are essential| with a strong
knowledge of corporate market and business trends.
• A good researcher| negotiator and client focused approach is required. The
candidate should be able to show strong knowledge of constructing and
executing sales & client action plans.
• There should be excellent communication (verbal & written) skills| confident
presentation ability and a second language would be an advantage.
• Direct sales experience is essential (including skills in dealing with
travel/event decision makers)| with experience in the group/banqueting sales
market a desirable asset.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

NOTE: This hotel is owned and operated by an independent franchisee. The
franchisee controls all aspects of the hotel’s employment practices| including
the collection and processing of the personal data that you provide on this
website| hiring| salaries and benefits. If you accept a position at this hotel
you will be employed by a franchisee and not by Hilton.

Events| Sales and Planning Coordinator – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 190004L1
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown| Abu Dhabi| Abu Dhabi| United Arab
Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Meet group coordinator/host(ess) prior to functions| make introductions| and
ensure that all arrangements are agreeable. Read and analyze banquet event
order in order to gather guest information| determine proper set up| timeline|
specific guest needs| buffets| action stations| etc. Respond to and try to
fulfill any special banquet event arrangements. Follow up on special banquet
event arrangements to ensure compliance.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Reach overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Perform other reasonable job duties as
requested by Supervisors.

_

Event Planning Executive – Yas Hotel Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 19000367
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| Abu Dhabi| United Arab Emirates VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Oversee all on-site details for executing group events| develop and follow
checklist/itinerary| and troubleshoot event problems. Serve as liaison and
contact person for coordinating details of events with clients| outside
vendors| meeting planners| and others involved in events. Design| confirm| and
communicate room layouts and set-up requirements for special events. Enter and
retrieve information contained in computer databases using a keyboard| mouse|
or trackball to update records| files| and reservations. Transmit information
or documents using computer| mail| or facsimile machine. Operate standard
office equipment other than computers. Prepare weekly departmental payroll
paperwork. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees; and serve as
a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures| report
accidents and injuries| and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional| maintain
confidentiality of proprietary information| protect company assets| and
visually inspect tools| equipment| or machines. Welcome and acknowledge all
guests according to company standards| anticipate and address guests| service
needs| and thank guests with genuine appreciation. Speak with others using
clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 50
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Events Booking Center Executive – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 190003OE
Job Category Sales and Marketing
Location Marriott Hotel Al Forsan| Abu Dhabi| Abu Dhabi| United Arab
Emirates VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Assistant Sales Manager – Groups & Events – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 190002KE
Job Category Sales and Marketing
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
United Arab Emirates VIEW ON MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Contact appropriate individual or department (e.g.| Sales| Data
Administration| Accounting) as necessary to resolve guest calls| requests| or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott| including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets| gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer| record| and process all guest
calls| requests| questions| or concerns. Perform general office duties to
support Sales & Marketing (e.g.| filing| sending emails| typing| faxing).
Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Group- Conference and Events Sales Executive – Hilton – Dubai

APPLY HERE

JOB DESCRIPTION
  A Group| Conference| and Events (GCE) Sales Executive will maximise revenue
opportunities in the areas of group reservations| conferences and events by
driving sales leads and increasing conversions.
What will I be doing?
As Group| Conference| and Events (GCE) Sales Executive| you will maximise
revenue opportunities in the areas of group reservations| conferences and
events by driving sales leads and increasing conversions. The GCandE Sales
Executive will interact frequently with Guests and customers with the
intention of earning repeat and expanded business. Specifically| a Group|
Conference| and Events (GCE) Sales Executive will perform the following tasks
to the highest standards:

Receive and convert incoming enquiries to achieve targets and maximize revenue
Manage an events schedule to maximise yield
Focus on a consistently executed up-selling approach
Build strong relationships with customers to fully understand their needs
Arrange and carry out Hotel show rounds
Ensure the complete administration and execution of all planned events
Participate in hotel promotional activities

Events Executive – The Westin Dubai Mina Seyahi Beach Resort & Marina – Dubai

APPLY HERE

Job Number 190001YG
Job Category Food and Beverage & Culinary
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Dubai|
United Arab Emirates VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Méridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The Events & Groups Sales Team is in charge to sell and plan any kind of
functions in the complex. In order to deliver successful events for our
clients all team members need to effectively communicate all relevant
information to all departments within the hotel and must ensure this
information is understood and service is delivered as per our high service
standards.

_Job responsibilities will include| but not limited to the following:_

Entering blocks in the system in order to pull proposals and contract| following the standards as set out by management

Following up and leads and ensuring activities are up to date

Sales orientated approach when dealing with clients and carrying out site inspections

Sales Calls/Entertainment as and when required| with a possible minimum of 10 per week once the role is established

Partaking in organized sales blitz and cold calling days

Entering group rooming lists and preparing group resume in a timely manner in advance of arrival

Meet and greet the group leader/organizer while onsite

Pre/Post group billing

Liaise effectively with all operational colleagues| providing support and information to ensure accurate delivery of our promise

Ensure that all administration is processed quickly and efficiently.

Closely monitor accounts revenue and business production from travel trade market

Participate in the review meetings with Director of Revenue and sales team

Participates in Trade Shows and promotional events

_To move into this position you should have_

Tenure in current position minimum 2 years

Experience in similar

Good command of the English| must be well spoken and with a strong presentation skills.

Opera Sales and Catering master

Attention to details

Strong Organizational Skills

Self-motivating

Positive thinker

Working times will be as per office hours however successful candidates will be required to work additional hours to meet the demand of our business and the clients. ·

Experience in handling groups of up to 100 guests as well as events & weddings of up to 500

guests

Hospitality degree or equivalent

Knowledge of the UAE market is an advantage

Marketing Manager – P&O Marinas – Dubai

p and o marinas dubai

APPLY HERE

p and o marinas dubai
VAC4215 – P&O Marinas Marketing And Customer Service Manager
DivisionMarine
LocationDubai, U.A.E.
DepartmentP&O Marinas – DEP
Closing Date22-Nov-2018
About the company
P&O Marinas is a DP World company established to develop world class locations for the mooring of yachts and the hospitality of their owners, captains, guests and the local residents. After the successful experience of Mina Rashid Marina (Dubai, UAE) where we offer berths for some of the world’s largest yachts, P&O Marinas extended its management and operations to four marinas in Dubai, located along the beautiful coast of Jumeirah.
Our ongoing focus is to expand beyond Dubai through the world creating lifestyle destinations for yachting enthusiasts, local residents and tourists, offering a wide range of amenities and services ranging from private and hotel accommodation, shopping centres, sailing and sports clubs to cruise terminals, for the benefit of communities and economies globally.

About the role
Based in Dubai at Mina Rashid office, the Marketing & Customer Service Manager is responsible to plan, manage the events, communication, branding & CSR events for P&O Marinas, seeking to increase brand awareness towards our clients, community & stakeholders to meet business objectives and goals through delivery of innovative, efficient & cost-effective solutions. And to lead and manage the customer care team to achieve department objectives in all aspects of customer care management.

Key Responsibilities
Lead agencies and internal team members to plan & execute all Events &Communication & PR activities (marketing materials, advertising, client communications, direct mail, marketing campaigns, content for trade publications, events, exhibitions, conferences, etc.)
Develop and implement an Events, Communication and Brand strategy, that clearly demonstrates the values and objectives of the company and support the Company strategy.
Create and develop innovative marketing campaigns, tools and activities.
Responsible to undertake the development and production of all marketing collateral in both print & electronic forms.
Develop and manage tactical marketing and PR campaigns to support the exhibitions strategies and achieve specific business objectives.
Develop and manage creative and effective ways to enhance engagement with customers& stakeholders as well as the wider public with an effective digital & social media plan
Responsible for Direct Marketing campaigns.
Develop the annual marketing plan in conjunction with management and manage execution of the plan with the resources available in the team and within allocated budgets.
To assist with the company branding activities – including signage and assisting all Departments with events & activities.
To monitor effectiveness of P&O Marinas marketing plan and regularly benchmark with industry and global brand positioning & awareness
To develop & lead the company CSR efforts by coordinating with social and humanitarian associations, government and non-government organizations.
To lead vendor negotiations ensuring cost and quality play a key component in our partnerships.
Manage stakeholders by maintaining good relationships and address issues and expectations and recommend possible solutions
To effectively lead the team and nurture a culture of responsibility offering learning & development opportunities
Manage the customer care Department daily operations and ensure main responsibilities accomplished within agreed KPI and within agreed time frames.
To overlook customer’s grievances and to ensure that similar mistakes do not occur in the future by setting up procedure for better customer satisfaction.
Develop strategies for Complaint management and handling of repetitive Complaints in order to maintain high customer satisfaction.
Ensure customer service department follows company’s policies and requirements by monitoring corporate standards.
To Liaison with Government Relation team to resolve complex issues addressed.
Manage and ensure the implementation of the annual Customer Satisfaction Survey
To ensure all department policies and procedures are updated and are in compliance with the company standards.
To assist in planning, implementing and controlling budget by ensuring all decisions are taken within the allocated budget.
To handle various projects and missions assigned by Managements.
To review and enhance Customer Relationship Management (CRM) to incorporate all commercial processes and systems as part of overall commercial strategy to attract and retain customers.
Define and prioritize new processes that adds value to CRM by providing faster and efficient customer services.
Ensure detailed customer profiles are established and up to date business plans for each customer is maintained through appropriate database management.
Clearly define the role of customer help desk by identifying and emphasizing on key functionalities that provides value added services and meets the requirements of customers and clients as well as day to day management of helpdesk activities.
Responsible for the preparation of the annual property budgets for Marketing, Sales, and Customer Service.
Monitors market conditions regularly and communicates to appropriate staff and board any market changes that need to be addressed. Monitors market rents as they pertain to setting organization’s property rents.
Qualification and Experience
In order to give credible support to the organisation and be successful in this role, the ideal candidate will have the following experience, skills and qualifications:

10-15 years of Marketing/Communications experience preferably with industry experience. Experience at a media/events agency would be desirable. Exposure to logistics, shipping, maritime industries would be a plus.
Effective organisational skills with a strong ability to Multi – task is a must.
Analytical & logical thinker capable of managing budgets & resources effectively.
Proven ability to manage a multi-cultural team and able to work under pressure often putting in the desired number of hours for effective event management
Excellent written and oral communication skills in English & Arabic (would be preferable)
Presentation & speech writing skills.

ASSISTANT BANQUETING manager wanted Waldorf hotel – UAE

Waldorf Astoria Ras Al Khaimah UAE

APPLY HERE

Waldorf Astoria Ras Al Khaimah UAE
Waldorf Astoria Ras Al Khaimah UAE

ASSISTANT BANQUETING MANAGER
Waldorf Astoria Hotels & Resorts
 
Job Summary
An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service.
 
What will I be doing?

As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards:
 
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer service
Handle all customer inquiries in an appropriate and professional manner
Accurately manage all transactions during service

Manage Team Member schedules, stock, and wastage levels
What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in organizing food and beverage service in a range of outlets
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team

Sales Events Manager wanted at Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/11/22
Ref. JB3838844
Sales – Events Manager
Beach Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Catering Sales professionals who want to move their careers forward.

As an Events Manager you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:

Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
Ensures active follow up on sent offers.
Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
Proactive and expected to do sales calls or joint sales calls with corporate sales colleagues to maintain client relationships and to develop new accounts.
Responsible for planning, retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel.
Attends weekly department head meetings, works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings.
Introduces ideas to leadership team to enable property to remain competitive.
Responsible for coordinating and anticipating all needs of the event.
Develop active communication and close rapport with Sales Offices and other sources of sales/Events information & support.
Maintain timely and responsive communication with all accounts and prospects
Handles all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
Seeks feedback on rates, availability and offer letters from department head
Ensures that Sales and Catering System is well managed, maintained and updated as per company policy & standards.
Intimately know our competitive set with pricing and SWOT.
Responsible for a monetary goal to be mutually agreed upon by the Director of Catering/ DOS.
Ensures all Group’s & Events are handled as per the policy and company standards
Regretting business should be cross sold to other sister property where applicable.
Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the event.
Inspect function rooms on a daily basis
Responsible for arranging the post conference meeting with the meeting planner/ decision maker
Responsible for handling unexpected requests of the customer
Seeks feedback on rates, availability and offer letters from department head
Fully aware of the available equipment in the hotel
Provides functional assistance and direction to the C&B Operations team
To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
Inspects all function areas before events to ensure set up in accordance to customer specifications
Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system
Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
After Sales to keep the relationship with the customer for repetitive business
Arranges or conducts site inspections of the hotel’s facilities
Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above
Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.