Events Manager – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

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Job Number 19140080
Job Category Event Management
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to
manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_

Groups & Events Executive – The St. Regis Saadiyat Island Resort – Abu Dhabi

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Job Number 19093672
Job Category Sales and Marketing
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

Position Summary:

Responsible for responding to all Group and Event enquiries in order to maximize revenue & utilization of meeting space| working to ensure| at a minimum| delivery of budgeted revenues.
Manage and convert all business| including contracting| prior to hand over to Event Planning team| in addition to managing group room and function diary inventory.

It is not the intent of this job description to cover all aspects of the
position but to highlight the most important areas of responsibility.

Main responsibilities

Ensure knowledge and understanding of Opera and adhere to standards.

Develop a good knowledge of Opera Sales & Catering & PMS systems in order to be competent in checking bedroom availability.

Ensure that all group enquiries are entered into and reviewed on GET Tool/Opera in order to review suitability of business.

Ensure the standard template of responses is used and that enquiry handling follows the Group/Event Enquiry handling guidelines.

Ensure correct application of enquiry form procedure. Timeline for response back to client is defined by client expectations| which will vary for each request and must be confirmed with client at time of enquiry (Standard response time is within 24 hours of receiving enquiry).

Ensure to use e-proposal for majority of proposals.

Identify operational limitations and sell only what we advertise and can effectively manage operationally.

Traces to be set for every enquiry after a maximum of 24 hours & ensure trace report is completed on a daily basis.

Compile Contracts for all Group and Events associated business for authorised Hotel signatory.

Ensure that a copy of the proposal| contract and TLPE analysis are attached to the Business Block for future reference.

Actively use MIleads as a means of referral| achieving agreed targets & work to exceed pre-set targets.

Actively use Marriott Bonvoy as appropriate & acquire full knowledgeable understanding of the program.

Wedding functions

Working closely with the Sales Manager to achieve personal revenue goals and budgeted goals of the property.

Proactively manage the Wedding to ensure maximum yield in rooms and banqueting revenue in line with budgetary objectives.

Maintain valid call objectives and relevant action plans for wedding segment| and ensure all follow-up is executed in a timely manner.

Communicate client requirements in a timely and accurate manner to all internal departments as required| ensuring delivery of superior guest service.

Assemble and distribute consistent| concise group resumes and banquet event orders that clearly represent every requirement for all departments.

Work closely with the client and key hotel departments throughout the duration of their event| being available to assist them at the appropriate times.

Responsible for the successful outcome of assigned events from pre-arrival through to post-departure.

Attend and Chair Pre-Event Meetings and Menu Tastings as required.

Work closely with Director of Revenue to ensure guestroom rate integrity.

Work closely with the culinary team in the creation of new theme menus| special events and service standards.

Ensure hotel costs are effectively controlled.

Work closely with the Banquet department to ensure all contractual terms agreed upon are carried out (including the management of Guest Room Attrition and follow-up on Deposit Schedule).

Maintain the integrity of Opera Sales & Catering at all times.

Maintain files| records and reporting as it pertains to: budgets| contacts| planning activities| time lines| contracts| purchase orders and post meeting notes.

Conduct Property Site Visits in line with resort guidelines.

_

Groups & Events Administrator – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 19093688
Job Category Sales and Marketing
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

.

Position Summary:

Responsible for providing secretarial and administrative support to the Group & Events Team.
Set up and maintain an effective filing system for the Group & Events team| including a daily trace file| Banquet Event Orders| to ensure all weekly| monthly and bi-annual deadlines are met by the Group & Events Team.
Assist the G&E team with drafted proposals| contracts| BEO and Group memorandums.
Perform any reasonable task assigned by the Director of Groups & Events.

Main responsibilities

Maintain the strictest confidentiality on all matters relating to Marriott international and the Property plus all other sales and personnel related matters.
Provide secretarial and administrative assistance to the Group & Events Team.
In the absence of the Sales Coordinator (annual leave/sickness)| provide secretarial and administrative cover to the entire Sales Team.
Set up and maintain an effective filing system for the Group & Events team| including a daily trace file| Banquet Event Orders| to ensure all weekly| monthly and bi-annual deadlines are met by the Group & Events Team.
Provide training and support to other members of the sales team as required.
Continually enhance and improve the efficiency and organisation of the department| by designing and implementing administrative systems.
Handle all Internal BEO and events requested by other departments.
Send out Daily and Weekly Reports.
Assist the G&E team with drafted proposals| contracts| BEO and Group memorandums.
Ensure all Cut Off dates in Opera are followed through and traced.
Archive all actualized Groups and Events.
Liaise and assist with Sales Coordinator on G&E leave requests and attendance.
Raise all Purchase Requisitions for G&E team.
Assist when needed by the G&E team to award Bonvoy Points to clients.
Assist with Site Inspections and walk-in clients when needed.
Assist in opening PM Accounts for Groups and Events.
Liaise with Finance to obtain invoices and other documents.
Maintain par levels of sales brochures and ensure par levels are always maintained.
Take minute of sales meeting and other meetings where necessary in the absence of the Sales Coordinator.
Take responsibility and/or support as appropriate| any departmental projects as directed by the Director of Group & Events.
Attend daily and weekly BEO Meetings and pre-convention Meetings.
Keep the Revenue Report for Groups & Events up-to-date.
Gather and distribute the enquiries received by telephone.
Manage the Events Email inbox.
Update Opera| Sales & Catering System.

It is not the intent of this job description to cover all aspects of the
position but to highlight the most important areas of responsibility.

_

Restaurant Events Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

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Job Number 19088850
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Supervise and coordinate activities of cooks and workers. Determine how food
should be presented| and create decorative food displays. Ensure proper
portion| arrangement| and food garnish to be served. Monitor the quantity of
food that is prepared. Inform F &B service staff of 86|ed items and number of
available menu specials. Prepare special meals or substitute items. Assist
cooks and kitchen staff with various tasks. Provide cooks with needed items.
Monitor stock of kitchen supplies and food. Maintain kitchen logs for food
safety program and food products. Ensure the quality of the food items and
notify manager if a product does not meet specifications. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees.

Follow all company and safety and security policies and procedures; report
maintenance needs| accidents| injuries| and unsafe work conditions to manager;
complete safety training and certifications. Ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Address guests| service needs. Speak with
others using clear and professional language. Develop and maintain positive
working relationships with others; support team to reach common goals; listen
and respond appropriately to the concerns of other employees. Ensure adherence
to quality expectations and standards. Stand| sit| or walk for an extended
period of time. Reach overhead and below the knees| including bending|
twisting| pulling| and stooping. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 25 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Assistant Events Manager – Sheraton Mall of the Emirates Hotel – Dubai

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Job Number 19097927
Job Category Food and Beverage & Culinary
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Ensure staff is working together as a team. Inspect grooming and attire of
staff| and rectify any deficiencies. Communicate with guests| other employees|
or departments to ensure guest needs are met. Respond to and try to fulfill
any special banquet event arrangements. Set up banquet area/room| ensuring
cleanliness and proper set up of furniture/equipment. Inspect and maintain
table set-ups for cleanliness| neatness and agreement with group requirements
and company standards| and resolve any problems. Document pertinent
information in appropriate department logbook. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees. Develop and maintain positive working relationships with
others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_

Events Executive – Arabic Speaking – Marriott Hotel Al Jaddaf – Dubai

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Job Number 19085239
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Jaddaf| Dubai| Al Jaddaf Area|Oud Metha Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Oversee all on-site details for executing group events| develop and follow
checklist/itinerary| and troubleshoot event problems. Serve as liaison and
contact person for coordinating details of events with clients| outside
vendors| meeting planners| and others involved in events. Design| confirm| and
communicate room layouts and set-up requirements for special events. Enter and
retrieve information contained in computer databases using a keyboard| mouse|
or trackball to update records| files| and reservations. Transmit information
or documents using computer| mail| or facsimile machine. Operate standard
office equipment other than computers. Prepare weekly departmental payroll
paperwork. Assist management in hiring| training| scheduling| evaluating|
counseling| disciplining| and motivating and coaching employees; and serve as
a role model and first point of contact of the Guarantee of Fair
Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures| report
accidents and injuries| and complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional| maintain
confidentiality of proprietary information| protect company assets| and
visually inspect tools| equipment| or machines. Welcome and acknowledge all
guests according to company standards| anticipate and address guests| service
needs| and thank guests with genuine appreciation. Speak with others using
clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 50
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Director of Events – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19073191
Job Category Event Management
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Manages all event service| banquet and event technology operations and staff
on a daily basis. Core area of responsibility is the event operation team|
including the Senior Banquet Managers| Banquet Managers| Senior Event Service
Managers| Event Service Managers| Event Technology and Operations Managers.
Position ensures the highest level of service throughout the event phase.
Maximizes revenue opportunities by up-selling during the event phase and
maximizes profit by effectively managing costs. The position is responsible
for achieving guest and employee satisfaction and for managing the financial
performance of the Event Operations Department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the event management| food and beverage| sales and marketing| or
related professional area.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

• Works with the management team to develop and implement the business plan
and long term strategies for event operations.

• Establishes and monitors measurable goals for the department.

• Champions all standards| policies and procedures in the Event Operations
departments.

• Oversees the execution of event logistics for all events.

• Oversees the administrative processes associated with the event phase of a
function and the associated transitions between all event phases as they
relate to the service delivery team.

• Ensures function space and corresponding heart of the house areas are
cleaned and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Participates in MVP audits and level certification for all technicians.

• Ensures employees maintain required certification.

• Assists with implementation and execution of all event related corporate
initiatives and promotions.

Managing Profitability

• Ensures department is working within budget and adjusts expenditures
according to revenues.

• Maintains awareness of current trends in event management and integrates
into the operation in a timely manner.

• Reviews effectiveness of event operations annually and makes appropriate
adjustments.

Ensuring Exceptional Customer Service

• Consult with customers in order to determine objectives and requirements for
events such as meetings| conferences| and conventions.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Maintains customer satisfaction to insure retention and growth of business
through referrals and repeat events.

Leading Event Management Teams

• Leads execution of activities in Event Operations to support the Event
Management strategy.

• Leads event management/operations meetings.

• Coordinates the Event Operations members of Event Delivery teams.

• Works with culinary team to ensure compliance to food handling and
sanitation standards.

• Works with Human Resources to ensure compliance with all applicable laws and
regulations.

• Ensures that regular| ongoing communication is happening in all areas of
event operations.

Maintaining Relationships with Property Stakeholders

• Communicates effectively with property departments outside of Event
Operations.

• Maintains a strong working relationship with guests/clients| vendors and
competitors.

Conducting Human Resources Activities

• Reviews staffing levels to ensure that guest service and operational needs
are met.

• Works with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts.

• Attends pre-event meetings to understand group needs| set appropriate
expectations and gather critical information to communicate to Event
Operations Team.

• Ensures disciplinary procedures and documentation are completed according to
Standard Operating Procedures and Local Standard Operating Procedures (SOPs
and LSOPs) and support the Peer Review Process.

_

Sales Manager – Groups & Events – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19000DHX
Job Category Sales and Marketing
Location Sheraton Grand Hotel| Dubai| 3 Sheikh Zayed Road| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Sheraton Grand Hotel| Dubai| United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

POSITION PURPOSE

In conjunction with the Director of Sales| this position is responsible for
maximizing rooms / F&B / Conference and Banqueting business from a defined
account base. Proactively uncovering new prospects for the hotel and
maximizing conversion of business in line with Hotels’ budgetary goals. This
position requires a high degree of self-motivation and the ability to work
unsupervised using own initiative.

ESSENTIAL FUNCTIONS

– Proactively manage a pre-determined number of key accounts/key prospects
and other active accounts to ensure maximum yield in line with budgetary
objectives. Maintain valid call objectives and relevant action plans for each
key account/key prospect and ensure all follow up is executed in a timely
manner.

– Proactively prospecting new accounts for the Hotel and Marriott properties
worldwide and following the sales process through to convert into ‘producing’
accounts

– Take personal responsibility to ensure that Standards are maintained and
that the system is utilized to its full capacity including the mandatory smart
contracting process.

– Maintain up-to-date activity and rate information for each account. To
understand and be in a position to action any group and events enquiries and
ensure accurate hand over and follow up to Events Teams.

– To attend when required trade and networking events as a representative of
Marriott Hotels| ensuring that the quality image of the organization is
portrayed| and that every opportunity is taken to promote the Hotel.

– To take personal responsibility for understanding the Sales Plan of the
Hotel and the required budgetary guidelines| to enable empowered decisions in
all rate negotiations.

– To actively support both the Sales Specialists and the Sales coordinator to
assist them to carry out their roles effectively.

– Communicating client requirements in a timely and accurate manner to all
internal departments as required| ensuring delivery of superior guest service.

– Re-negotiation of SET and LNR agreements within budgetary guidelines of all
corporate accounts within agreed time frames. Ensuring accurate follow up and
communication both internally to reservations and accounting departments| and
confirmation to client. Ensure property rate sheets are accurate at all times.

– To take responsibility for the compilation and execution of weekly| monthly
and quarterly sales action plans as agreed with the Account Director – Groups
and Events.

– To arrange and manage familiarization and educational trips in line with
business needs.

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

– Driving banquets revenue through events;

– Minimum of 3 years of experience in Sales as Senior Sales
Specialist/Assistant Sales Manager mainly focus on Banquets & Events in hotel
industry is required;

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

– Have the ability to effectively communicate with other departments;

– Embrace and value operational guidelines and brand standards;

– Possess superior analytical skills;

– Have the ability to plan and prioritize in order to achieve deadlines;

– Have the awareness of maximizing the returns to all stakeholders;

– Enjoy working in a team setting;

– Build lasting relationships with internal and external customers;

– Have immaculate personal presentation (e.g. grooming and conversational
ability);

– Demonstrate effective problem solving skills and analysis of issues and
trends| in order to develop and apply appropriate strategies;

– Have knowledge of hotel computer systems and other IT related applications;

EDUCATION

Bachelor degree required| additional education in sales and marketing fields
preferred

PHYSICAL CONDITION REQUIRED FOR YOUR ROLE

– This job often requires standing or walking for extended periods of
time;

– This job may requires bending| reaching or lifting;

– This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

– This job may require you to work on holidays and/ or weekends;

– This job often requires extended hours beyond a typical work week;

– This job requires you to conform to a conservative| formal grooming| attire
and jewelry policy that will be monitored on a regular basis and may be
addressed as seen fit by your manager;

– Sheraton Grand Hotel has a very strong commitment to safety and requires
that you follow safety procedures closely;

– Our hotel has a no-tolerance policy regarding unlawful discrimination and
harassment| and requires that you follow our anti-discrimination and anti-
harassment policies.

_

Events Manager – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19001BBW
Job Category Sales and Marketing
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

JOB SUMMARY

Manages revenue through increased bookings across all segments of the hotel.
Oversee the efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information to
all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.

Experience

Previous experience within a sales administration environment and events planning
Sales and co-ordination experience with relevant comparable market
Strong administrative and interpersonal skills
Understanding of sales data and its use
Proven record of sales achievement
Is proactive
Keyboard skills and computer input

Skills and Knowledge

Good selling skills and understanding of sales processes; can bring a sale to closure
Possesses excellent telephone sales skills
Good customer development and relationship management skills
Knowledge of all Marriott Lodging products| cultures and brand strategies
Basic understanding of need time strategy as developed by Revenue Management
Knowledge of contractual agreements and legal implications
Knowledge of food trends| food and beverage composition and menu planning
Good sales skills to upsell products and services
Ability to manage and balance group and local business
Basic Knowledge of group business
Ability to implement successful sales strategies for multiple properties
Knowledge of operations and associated challenges for all brands
Effective decision making skills
Ability to influence others
Good problem-solving skills
Strong communication skills (verbal| listening| writing)
Strong organization skills
Ability to use standard software applications and hotel systems
Good analytical skills
Good negotiation skills
Strong customer and associate relation skills
Ability to develop and maintain relationships e.g.| associates| customers| vendors

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Convert business through proposal| negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
Responds to telephone inquires/ requests for group business in the defined timeline.
Create and maintain accurate customer meeting/event records in Marsha/Opera capture feedback and make suggestions for adapting offering.
Suggests positive alternatives through cross-referrals| and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.
Monitor developments| innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Support other hotel associates on their development of sales awareness and selling skills.
Prepares and maintains accurate account information and profiles in Marsha/Opera
Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
Produces contracts| proposals and other related booking documentation.
Ensure strong knowledge of Conference & Events products and selling strategies.
Utilizes selling skills to book all aspects of meeting in one phone call.
Proficiency in meeting room set-ups| A/V| and other support services
Strong knowledge of all hotels in the selling features| benefits and objectives
Understanding of contract management and legalities.
Maximize revenue by up-selling creative F & B and other event options
Understand need hotels strategy as developed by revenue management
Understand and achievement of team and individual goals
Systems and software knowledge
Perceive the wider impact of issues on the immediate business environment
Communicate the vision in the way that generates excitement| enthusiasm and commitment.
Focus on the customer and find ways to meet| exceed their expectations
Build productive relationships with colleagues both internally and externally
Identify and manage the best resources to effectively deliver project plans.

]

Events Executive – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 18003IFR
Job Category Sales and Marketing
Location Sheraton Grand Hotel| Dubai| 3 Sheikh Zayed Road| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views

_POSITION PURPOSE_

This position is responsible for maximizing Rooms / F&B / Conference and
Banqueting business from defined Corporate and/or Government accounts;
providing secretarial and administrative support to the Account Director –
Groups & Events and the sales team. On occasions| this position will also
provide support to other departments as requested.

_ESSENTIAL FUNCTIONS_

· To maintain the strictest confidentiality on all matters relating to
Marriott and the Property plus all other sales and personnel related matters.

· To provide secretarial and administrative assistance to the Account Director
– Groups & Events and secondly to provide back-up administration to the sales
team. Preparation of correspondence| maintenance of appointments diary for
Account Director – Groups & Events as well as managing the purchase order
application process for the department| travel authorization forms and time
attendance sheets.

· Set up and maintain an effective filing system for the sales department|
including a daily trace file| to ensure all weekly| monthly and bi-annual
deadlines are met by the Account Director – Groups & Events.

· Once training provided| to take a proactive role in the maintenance and
development of Opera Sales & Catering and ISAC standards within the Sales
Department.

· To provide training and support to other members of the sales team in these
applications as required.

· To continually enhance and improve the efficiency and organization of the
department| by design and implementing administrative systems.

· Working with the Sales Team to action and distribute the rate agreement
letters as required.

_QUALIFICATION STANDARDS_

· Analytical skills required.

· Must be able to perform under stressful situations

· Can manage to meet deadlines

· Hotel Industry experience is a plus

· Totally embrace the philosophy of guest and customer service and own the
guests

· Identify yourself with the hotel’s brand and operating philosophy

· Possess a warm and friendly demeanor

· Strive to achieve satisfaction and delight of internal and external
customers

· Are detail oriented and hands on.

_

Senior Manager| Meetings & Events (MEA Office) – Dubai Area Office – Central Park Towers Level 12

APPLY HERE

Job Number 19000LX9
Job Category Rooms and Guest Services Operations
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY
The Senior Manager| Meetings + Events provides leadership and oversight of the
departments Event Planning| Banquets/Catering| Event Service and Event
Technology. Position supports the development and implementation of
departmental strategies and implementation of the brand service strategy and
brand initiatives. The position has overall responsibility for executing all
property events with a seamless turnover from sales to operations and back to
sales. Supports initiatives to grow event revenues and maximizes the financial
performance of the discipline. In addition| the position supports in the
opening of new properties and during property business reviews and deep dives.
Ability to travel with short notice is required for this position.

CANDIDATE PROFILE

Education and Experience
• Graduate/post graduate degree
• Event Planning and Operations experience
• Expertise in planning| executing| and delivering projects on time and on
budget
• Strong prioritization| organization| and analytical skills
• Ability to incorporate new ideas into an existing environment
• Ability to effectively communicate at all levels of the organization|
verbally and in writing
• Ability to build effective working relationships across a variety of mediums
(email| phone| webinars and in-person)
• Ability to develop and enforce program governance
• Strong analytical skills for planning| estimating| budgeting and monitoring
program/project work
• Demonstrated ability to work independently and with others
• Strong process management| negotiating| influencing| and problem resolution
skills

CORE WORK ACTIVITIES

Managing Programs
• Manage multiple portfolios of implementation projects that have a high-
degree of impact across the business.
• Develop strategic planning| pre- and post-implementation activities
• Leads overall implementation processes communications and project related
communication with properties
• Conducts follow up and escalation on project implementation tasks
• Reviews implementation progress and communicates monthly results though
continent Implementation Scorecard
• Develops and establishes sustainment procedures for continent of Operations
related initiatives
• Align with stakeholders and senior management on project goals and status to
ensure milestone are met.
• Manages program efforts so project components are delivered on time| within
budget| and as expected by the sponsor.
• Accountable for identifying and mitigating project execution risks| managing
escalations| capturing feedback| resolving issues| and facilitating cross-
group discussions to achieve efficient program pilots and launches.
• Partner with the Continent leadership| Brand| and GOS Center for Specialized
Services (CSS) and GOS Professional Services to design an effective pilot.
Manage the process to gather objective property feedback and channel feedback
to relevant stakeholders. Ensure pilot findings and outcomes are incorporated
into the final deliverable.
• Ensure team provides an integrated perspective of all pilot and launch
related activities to accountable leaders to ensure they understand the big
picture impact to the Market.
• Ensure multiple priorities within Brand| Continent| and GO can be
implemented and sustained in the market| and completed within the parameters
of agreed upon project scope.
• Manage processes to ensure a seamless handoff upon implementation
completion.
• Drive change management in the Market.
• Leverages standards and tools for Marriott’s program and project management.
Document best practices and maintain detailed procedures to benefit all
deployment efforts.

Managing Work| Projects| and Policies
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports|
presentations| etc.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Provides timely| accurate| and detailed status reports as requested.
• Oversees events discipline content management for MGS
• Communicates actively with diverse related disciplines at Corporate
Headquarters

Demonstrating and Applying Discipline Knowledge
• Support disciplines specific goal setting process for continent and
properties
• Supports monthly continent Events discipline calls and communicates with
advisory council and property teams
• Analysis of monthly ESS performance reviews and property communication.
Facilitates actions to improve overall performance for continent
• Plans and prepares in-market workshops and discipline specific training
classes
• Represents the Events discipline on monthly Events GLT calls
• Provides technical expertise and support to persons inside and outside of
the department.
• Demonstrates knowledge of job-relevant issues| products| systems| and
processes
• Demonstrates knowledge of function-specific procedures.
• Keeps up-to-date technically and applies new knowledge to job.
• Uses computers and computer systems to process data and track performance
(implementation programs and EM| highly skilled in MS Office).

Additional Responsibilities
• Supports Director of Events and ADOPS on business reviews for key events
properties
• Supports development of event space design standards for pipeline and pre-
opening properties and parameters for Events OS&E| FF&E and A/V
• Follow-up with properties on Meeting Services App performance and provide
guidelines to improve
• Analyze Meetings Imagined data and follow up with properties to increase
results
• In-person support for HALO property openings
• Supplier relationship to stay up to date with business trends and for
equipment developments
• Conducts updates for events catalogue content and launch communication to
properties.
• Facilitates in-person workshops| webinars and other communication and
training to the field
• Supports hiring of property leadership for Events (purple and blue band
directors)
• Facilitates operations discipline content for operations conference
• Co-organizes continent discipline conferences
• Administration tasks within the events discipline in MEA continent office as
required
• Support of any initiatives and MBOs for the event discipline in MEA
continent office
• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person in a timely manner.
• Demonstrates self-confidence| energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas| expectations and information in a concise| organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

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