Job Number 19161138
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.
Prepare ingredients for cooking| including portioning| chopping| and storing
food. Wash and peel fresh fruits and vegetables. Weigh| measure| and mix
ingredients. Prepare and cook food according to recipes| quality standards|
presentation standards| and food preparation checklist. Prepare cold foods.
Operate ovens| stoves| grills| microwaves| and fryers. Test foods to determine
if they have been cooked sufficiently. Monitor food quality while preparing
food. Set-up and break down work station. Serve food in proper portions onto
proper receptacles. Wash and disinfect kitchen area| tables| tools| knives|
and equipment. Check and ensure the correctness of the temperature of
appliances and food.
Follow all company and safety and security policies and procedures; report
maintenance needs| accidents| injuries| and unsafe work conditions to manager;
complete safety training and certifications. Ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language. Develop and maintain positive working relationships
with others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Ensure adherence to quality
expectations and standards. Stand| sit| or walk for an extended period of time
or for an entire work shift. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0
Skills and Knowledge
Education or Certification
_The following are specific responsibilities and contributions critical to the
successful performance of the position:_
1. Food Safety
Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption| including disinfecting hands prior to handling food and wearing a hat/hairnet and proper footwear.
Follow and ensure compliance with food safety and handling policies and procedures| such as product rotation| First In-First Out (FIFO); dating| labeling| cleaning| and organizing coolers/freezers/storage areas; and Cold Chain compliance| across all food-related departments and areas.
Prepare all potentially hazardous foods at the correct temperature according to the HACCP guidelines.
Maintain kitchen logs for food safety program compliance (e.g.| A1| A2| A3 etc.).
Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility| as well as Dubai Municipality standards.
Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers| including monitoring freezer systems| such as fans| drains| and doors| for proper operation| and report issues or problems to facility management.
Follow instructions given by your PIC (Person in Charge)
Do in practice what you have learned in training.
Kitchen Tools & Equipment
Use kitchen tools safely and appropriately| including using appropriate tools to open cartons| boxes| and cans; keeping knives sharpened; using proper knife handling procedures; using correct knives for particular food item or specific task; using dry pads when moving hot material; and engaging all appropriate safety devices prior to operating equipment.
Use measuring tools (for example| scale| measuring cups| measuring spoons) to precisely measure ingredients and portion sizes.
Prepare and cook food according to recipes| quality standards| presentation standards| and food preparation checklist| establishing priority items.
Prepare ingredients for cooking| including portioning| chopping| and storing food before use.
Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption.
Test foods to determine if they have been cooked sufficiently| using methods such as tasting| smelling| or piercing them with utensils.
Weigh| measure| and mix ingredients according to recipes or personal judgment| using various kitchen utensils and equipment.
Monitor food quality while preparing food and throughout the day utilizing the HACCP forms and production charts.
Prepare cold foods| including preparing salads| cold sandwiches| condiments| and dressings.
Safety and Security
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.
Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.