Social Media Manager – The Westin Dubai Mina Seyahi Beach Resort & Marina – Al Sufouh


Job Number 19102435
Job Category Sales and Marketing
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Al Sufouh|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and

Job Description :

The Digital Marketing Manager will support the Director of Marketing and
Innovation and the Marketing Manager with taking responsibility of the entire
Social Media Strategy of the Complex| and coordinating support from all
operational teams. In addition| main responsibilities will also include
assistance on all F&B Digital Marketing efforts for all restaurants| bars &
lounges| catering and rooms business| while ensuring of the ongoing activation
of the overall resort marketing strategies via all Social Media Channels.

_Job responsibilities will include| but not limited to the following:_

Take full ownership of all Social Media channels following social media guidelines & brand tone of voice as set by Marriott International and the DOM

Develop yearly Social Media Marketing Strategy supporting overall resort marketing strategy with a multi-leveled approach| leveraging awareness over complex activities & campaigns| customer relationship management/community building & revenue generation.

Create and execute F&B specific Social Media Marketing strategy and establish yearly measureable goals.

Develop a complex Social Media Conversation Calendar in line with brand core values and complex activities while actively driving operation stakeholders cooperation by training & involvement.

Maximize hotel presence over all existing Social Media Channels & constantly monitor effectiveness of strategies in place

Proactively initiate or pilot new activities to ensure constant community engagement & support of ongoing activities

Monitor complex online reputation & ensure constant engagement of different operational teams to increase

Ensure all stakeholders are engaged and aware of social media activities & efforts and track results via proactive communication| reporting and training

Ability to easily connect with people and to continually find new ways to engage & source new conversation starters.

Ability to multi-task & work with several teams

Fluent in English| both written & spoken

_To move into this position you should have_

Good understanding of new developments| best practices & trends on the Social Media Sphere & strong experience in managing social media communities.

Excellent knowledge of hospitality industry/service-related industry| ideally in F&B. PR experience is a plus.

Strong communication & copywriting skills

Previous Public Relations skills in Industry

Ability to easily connect with people and to continually find new ways to engage & source new conversation starters.

Ability to multi-task & work with several teams

Fluent in English| both written & spoken


E- Commerce Executive – The Ritz-Carlton – Dubai International Financial Centre


Job Number 19000JZ9
Job Category Sales and Marketing
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._


F&B Sales and Social Media Manager – The Ritz-Carlton Abu Dhabi – Grand Canal


Job Number 19000D1C
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Abu Dhabi| United Arab
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore


Responsible for proactively soliciting and managing restaurant sales and
Restaurants Social Media accounts. Actively up-sells each business opportunity
to maximize revenue opportunity through in-house as well as hot zone sales
efforts. Achieves personal and team related revenue goals. Responsible for
driving customer loyalty by delivering service excellence throughout each
customer experience. Provides service to customers in order to grow the
business on behalf of Ritz Carlton.


Building Successful Relationships that Generate Sales Opportunities

· Works collaboratively with the Sales & Marketing department to generate
opportunities for new business.

· Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include in house promotions| sales calls|
entertainment and an active involvement in restaurant opening hours

· Develops relationships within community to strengthen and expand customer
base for restaurants sales opportunities.

· Manages and develops relationships with key internal and external

Conducting Daily Sales Activities that Achieve Department Goals

· Drive in-house capture ratio by working closely with the Marketing
Communications department to establish promotions.

· Actively be around in hotel public areas to engage with guests and generate
additional business.

· Develop| plan and execute all Food & Beverage promotions with the operations
and communications departments for both internal and external communications
related promotions.

· Explores opportunities of hosting social events such as birthday parties|
secretary parties and networking events in order to maximize revenue.

· Works with the Marketing Communication department on restaurant related
promotional activities for the hot zone near the hotel.

· Works closely with Event Management’s client in order to capture more local
restaurants business and utilize previous business as the database to build
future opportunities.

· Partner with Sales & Marketing account managers to visit potential accounts
to drive restaurant business.

· Attend social functions in order to meet new business opportunities.

· Uses negotiating skills and creative selling abilities to create additional
restaurant business.

· Uses sales resources and administrative/support staff effectively.

Using Knowledge of Market Trends and Target Customer Information to Maximize

· Identifies new restaurant business opportunities to achieve personal and
property revenue goals.

· Understands and creates awareness of promotional activities of competition.

· Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

· Closes the best opportunities for the property based on market conditions
and property needs.

· Monitors same day selling procedures to maximize restaurant revenue .

· Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns.

Providing Exceptional Customer Service to all Guests and Customers

· Acts as the guest service role model for the restaurants| set a good example
of excellent customer service and creates a positive atmosphere for guest

· Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their visit.

· Services customers in order to grow restaurant business.

· Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall

· Provides excellent customer service consistent with the daily service basics
of the brand.

· During peak hours helps to execute service delivery in outlets to ensure
excellent service from point of entry to departure (e.g.| greeting from
hostess| speed of order taking and food and beverage delivery| fulfillment of
special requests| collection of payment & invitation to return)

· Sets a positive example for guest relations.

· Handles guest problems and complaints.

· Interacts with guests to obtain feedback on product quality and service

· Provides services that are above and beyond for customer satisfaction and

· Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

Social Media

· Create and maintain the Restaurants’ Social media pages

· Update accounts constantly with social media content given by F&B Leader

· Answer all social media inquiry and comments left by customers

· Invite and entertain social media influencers to promote the restaurants


Education and Experience

· High school diploma or GED; 2 years’ experience in the food & beverage|
sales and marketing| guest services| or related professional area.


· 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.


· Highly motivated and friendly

· Creative

· Self-motivated

· Food and Beverage Background

· Social Media proficient

Management Competencies


· Professional demeanor – Exhibiting behavioral styles that convey confidence
and command respect from others; making a good first impression and
representing Marriott in alignment with its values.

· Adaptability – Maintaining performance level under pressure or when
experiencing changes or challenges in the workplace.

Managing Execution

· Driving for results – Setting high standards of performance for self and/or
others; assuming responsibility for work objectives; initiating| focusing| and
monitoring the efforts of self and/or others toward the accomplishment goals;
proactively taking action and going beyond what is required.

· Building and Contributing to Teams – Leading and participating as a member
of a team to move toward the completion of common goals while fostering
cohesion and collaboration among team members.

Building Relationships

· Coworker Relationships – Interacting with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Developing and sustaining relationships based on an
understanding of customer needs and actions consistent with Marriott|s Spirit
to Serve.

Learning and Applying Personal Expertise

· Technical Acumen – Understanding and utilizing professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

o Sales Duties Facilitation: Ensuring that efforts serve its sales objectives;
maximizing the productiveness of interactions by monitoring and building on
customers’ cues.

o Supporting Food & Beverage operation: Engaging with customers during the
visits in restaurants; seeking and taking appropriate actions on customer
feedback; taking responsibility for customer satisfaction and loyalty.

· Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic computer skills – Using basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).

o Mathematical reasoning – The ability to add| subtract| multiply| or divide
quickly| correctly| and in a way that allows one to solve work-related issues.

o Oral comprehension – The ability to listen to and understand information and
ideas presented through spoken words and sentences.

o Reading comprehension – Understanding written sentences and paragraphs in
work related documents.

o Writing – Communicating effectively in writing as appropriate for the needs
of the audience.

Social Media Specialist – Aloft City Centre Deira – Dubai


Aloft hotel Dubai Deira city centreJob Number 18003JOQ
Job Category Sales and Marketing
Location Aloft City Centre Deira| Dubai| Dubai| United Arab Emirates VIEW
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.


Key Duties

· Be the Social Media champion of the property with creative strategies and
ideas implemented into a monthly calendar for posting.

· Oversees all social media platforms of the hotel such as Facebook| Twitter|
Instagram| SnapChat etc

· Develops engaging| creative and innovative content for regular posts

· Engages with users on social media| replying to messages and comments in a
timely matter

· Promotes brand-focused messaging on all platforms

· Audits and analyses social media presence including engagement| reach and
return on investment

· Monitors and develops reports on competitor activity within social media

· Compiles monthly reports under guidance of Marketing Manager

· Ensure deadlines are met and material delivered within a pre-agreed time

· Monitor review sites such as Trip Advisor and liaises with the Marketing
Manager in responding to critical reviews.

· Liaise closely with key operating departments such as F&B and Spa to create
calendars of events and promotions| working ahead of time with marketing
briefs provided in a timely manner.

· Provide day to day marketing support for the hotel and Marketing team if

· Keep accurate records of all communication and ensure that all agreed
deadlines are adhered to and all communication is a 5 star standard.

· Under the direction of the Marketing Manager| communicate events and
promotions to all stakeholders.

· Work closely with relevant bloggers and PR contacts for exposure|
identifying new opportunities

· Play an active part of the Brand Activation Team| ensuring that brand
activations are implements by the team.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand|
sit| or walk for an extended period of time. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.


Senior Online Manager – ALSHAYA – Dubai

alshaya logo dubai


alshaya logo dubai
Senior Online Manager – E-commerce – UAE
Job no: 2311691
Location: Dubai
Dubai Head Office

eCommerce is an exciting new support function within Alshaya as the business launches transactional websites for a number of the 75+ brands and 15+ countries within the Alshaya portfolio. The function is rapidly building Alshaya’s multi-channel capability to deliver customers’ choice and convenience when shopping in a number of rapidly growing online emerging markets. The function is split in to 4 key areas – Trading & Merchandising, Operations & Program Management, Design & Content and Digital Marketing.
The Role:
Responsible for online marketing spend, execution and optimization of online marketing budgets and online marketing campaigns, whether paid, or unpaid, through online or offline channels, is responsible for web advertising technologies and overall web advertising information architecture.
Experience and profile requirements:
8-10 years in eCommerce digital marketing, with focus on customer and lead acquisition, across retail verticals.
Has managed online acquisition teams for at least 5 years, with direct acquisition budget responsibilities.
Ideal candidate comes from an online hypergrowth business based in digitally matured western markets, focused on lead and customer acquisition with multi-million USD budget responsibilities and especial focus on PPC channel.
In-depth knowledge of digital advertising tools (e.g. DoubleClick) and advertising technology landscape such as digital media buying platforms, advertising optimization platform, ad servers technology ad networks, mobile advertising solutions, social advertising tools is required.
High level of proficiency on PPC (and other forms of SEA) including real-time biding techniques, keyword generation techniques, SEO, social marketing (e.g. YouTube, Instagram, Facebook, or other), re-targeting and display advertising and digital PR, good understanding of offline channels advertising such as print, TV or radio.
Professional profile: Numbers driven, has a strong commercial ethos and a “trader’s mentality”.
About Us:
M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 53,000 people from over 120 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.

Online Manager wanted – Alshaya HQ – Dubai

alshaya logo dubai


alshaya logo dubaiOnline Manager – Ecommerce – UAE
Job no: 2279842
Location: Dubai
Dubai Head Office
eCommerce is an exciting new support function within Alshaya as the business launches transactional websites for a number of the 75+ brands and 15+ countries within the Alshaya portfolio. The function is rapidly building Alshaya’s multi-channel capability to deliver customers’ choice and convenience when shopping in a number of rapidly growing online emerging markets. The function is split in to 4 key areas – Trading & Merchandising, Operations & Program Management, Design & Content and Digital Marketing.

Role description: Web analytics (Google Analytics Universal or 360) subject matter expert for the Central eCommerce division. Responsible for business requirement gathering, solution documentation and validation of implementation. Will deliver reports, data analysis and actionable insights to web store trading, UX and trade marketing teams. Delivers analysis and recommendations that supports continuous improvement to onsite merchandising, customer experience and journey as well as optimizing customer acquisition, conversion and retention.


Accountable for implementing a consistent approach to web analytics (Dashboards / Reports / Alerts) BI reporting that is scale-able and easy to replicate for additional online brands/markets

Web analytics lead for the delivery of custom reports to communicate key metrics, insight, conclusions and recommendations to the business

Responsible for delivering engaging reports and persuasive presentations of conclusions that drive decisions to support customer journey and experience improvements to optimise conversion

Responsible for working closely with IT development to ensure data accuracy and quality in all web analytic tool implementations

Accountable for creating, co-ordinating and managing the implementation of web analytics workshops (training, requirement review and support) with online business teams to ensure web analytics and insights are utilised effectively to support decision making

Responsible for reviewing and auditing current implementations to ensure all interactions are tracked and measured accurately

Responsible for supporting digital marketing teams through development of segmentation analysis and develop multi-channel attribution models

Champion a test and measuring culture, utilising all available data to help identify candidate areas of Alshaya’s ecommerce web sites where customer experience could be improved

Responsible for working collaboratively with cross functional teams to define business requirements for new web sites and analytical tool implementations

Responsible for ensuring a quality driven UAT approach and providing support for pre-release testing and quality assurance feedback for analytic code implementations

Responsible for cascading knowledge of web analytic tool product development and web analytics trends / best practices to the business

Responsible for defining relevant KPIs to reflect customer’s behaviour and value in order to track them on regular basis (Customer Profitability, Customer Lifetime Value (CLV) and Channel Attribution)

Experience and profile requirements:

3+ years in Web Analytics and a subject matter expert in Google Analytics (Universal or 360), Google Tag Manager, Conversion rate optimization and AB Testing.

Ideal candidate comes from B2C omnichannel or pure play large eCommerce business in a mature ecommerce market.

Professional profile: Analytical and numbers driven, strong problem solver and easily conveys insights for change from data.