Guest Relations Officer – Westin hotel – Dubai

westin hotel DUbai

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westin hotel DUbai
westin hotel DUbai

Job Number 18003EF3
Job Category Rooms and Guest Services Operations
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.
 
The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.

Job responsibilities will include, but not limited to the following:

To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To conduct a daily briefing with the Guest Services team prior to each shift, emphasizing on the current occupancy, hotel activities, special promotions, VIP guests, etc.
To assist the Assistant Front Office Manager with the on-going training of all Front Office staff including new recruits.
To ensure that the Front Office Logbook is maintained from shift to shift to guarantee effective communication.
To ensure that rooms are allocated for the expected arrivals, giving priority to special guests, VIP and regular guests.
To monitor the current occupancy status periodically in order to initiate room sales and ensure that we are reaching or exceeding budgetary targets.
To prepare the staff schedule to meet workload and occupancy, and to prepare the timesheets as requested by Personal.
To be acquainted with, and enforce all policies and procedures related to the Rooms Division operation.

To move into this position you should have

Tenure in current position minimum one year
Minimum one year experience in front office
Hospitality Graduate or equivalent qualification
Two years plus experience in similar role in five stars property.
Good interpersonal, People management and Leadership skills
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Knows Opera well, train the trainer certificate preferred
Good English command in speaking and writing,
Second language German, Russian or Italian preferred
Friendly & outgoing personality, well presented & groomed, good manners.

Deputy General Manager – Grosvenor hotel – Dubai

Grosvenor House Hotel Dubai

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Grosvenor House Hotel Dubai
Grosvenor House Hotel Dubai

Job Number 18003EGD
Job Category Rooms and Guest Services Operations
Location Grosvenor House, a Luxury Collection Hotel, Dubai
Schedule Full-time
Relocation? Yes
Position Type Management
 
Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:
Le Royal Meridien Beach Resort & Spa is the perfect choice for business or leisure. From rooms to restaurants, business facilities to leisure pursuits, the emphasis is on providing guests with a dazzling array of options, supported by a unique personal level of service.
 
With 11 international restaurants and bars including a modern culinary grill at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests the world on a plate.
 
Caracalla, the resort’s Roman themed Spa & Health Club, is the ideal retreat for mind and body.
 
The pool and beach facilities are quite spectacular and the resort also offers a supervised Kid’s Club with an indoor and outdoor play area offering daily activities.

JOB SUMMARY

Functions as a Business Leader for the property with a ‘hands-on’ approach. The position has responsibility for all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. The Assistant General Manager assists the General Manager in leading the development and implementation of property-wide brand strategy initiatives.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Sales Executive – Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

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Renaissance Dubai Hotel Downtown DubaiJob Number 18003DFI
Job Category Sales and Marketing
Location Renaissance Downtown Hotel, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary
 
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations Supervisor – Bulgari hotel – Dubai

Bulgari hotel Dubai

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Bulgari hotel Dubai
Bulgari hotel Dubai

Job Number 18003DFM
Job Category Reservations
Location Bulgari Hotel & Resorts, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand.

Job Summary
 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations Agent – Fujairah Rotana Resort hotel – UAE

front desk agent fujairah rotana resort hotel uae

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front desk agent fujairah rotana resort hotel uaeExpiry Date: 2019/01/26
Ref. JB3842101
Revenue – Reservations Agent (Arabic Speaker)
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
 
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
 
• Show complete product knowledge, understand rate structure and apply rate management
 
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment

Front Desk Agent – Fujairah Rotana Resort – UAE

front desk agent fujairah rotana resort hotel uae

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front desk agent fujairah rotana resort hotel uaeExpiry Date: 2019/01/21
Ref. JB3843252
Front Office – Front Desk Agent
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
 
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 
•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 
•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
 
•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

At Your Service Runner – Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 180039FR
CANDIDATE PROFILE
Experience:
Having an experience in similar position for at least 6- 12 months with a great deal interpersonal skills.
Skills and Knowledge
Organized
Responsible and reliable
Basic knowledge of operating electronic devices
Teamwork
Good level in of physical fitness.
Education or Certification
Minimum High School pass.
Good level of English essential
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Have knowledge of the property, hotel, staff and services including hours of operations.
Be knowledgeable of the surrounding area. Have thorough knowledge of the guestroom including: location, views, amenities, features, type and facilities.
Offer the hotel guests the best possible service with exceptional courtesy.
Make sure amenities are fully stocked.
Handle and track all amenities (cribs, rollways, electronic devices) delivered to guest rooms on a timely manner, to maintain an accurate inventory, to ensure recovery upon guest departure, and to post the sold items from the AYS storage.
Take care of good receiving of guest’s faxes/ mails/ messages and make appropriate delivery to the room following proper standards.
Keep an accurate evidence of entrances in the guest’s rooms with the master key.
Work in a safe manner with proper handling and lifting.
Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
Perform a monthly stock inventory for amenities.
Ensure shoes are properly polished of the guests and sent back as requested.
Coordinate with agents, team leaders, supervisor or managers regarding the guest requests.
Be aware of all manual wakeup call handling procedures.
Be an ambassador by promoting the hotel, restaurant, lounge, gift shops, etc.
Utilizing all available resources, follow up on previous shift requests are pending issues.
Be familiar with a directory of information within the hotel and local area information.
Money exchanges, Bank and automated teller machines (ATMS)
Local restaurants, type of food

Local attractions
Houses of worships, hours of services
Shopping facilities, Government offices, Emergency numbers
Be aware of emergency procedures according to hotel policies & procedures and follows Supervisor/Manager’s instructions.
Be familiar with all job aids, policies and procedures related to Front Office operations.
Be Flexible to work various shifts around the business needs to assist all front office sections.
Have strong organizational skills; always practice “Clean as you go”
Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
At all times strive to represent Marriott in the most professional, courteous manner.
Be proactive in your job, giving proper handover to other colleagues/department head and to follow through.
Showing positive attitude and inculcating the same within the team members.
OTHER
Performs other related tasks as assigned by management.
Attend all scheduled department meetings.
Maintain cleanliness and neatness of work area.
Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures

Working hours as required to do your job but normally not less than 48 hours per week.
Guest Relations

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests’ service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Communication
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others

Support all co-workers and treat them with dignity, respect and integrity.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Front Desk Agent – Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 180039PZ
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
 
JOB SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0
CANDIDATE PROFILE
Experience:
Hotel experience is desirable but not essential
Previous experience working within a similar role in a 5star environment preferred
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area, local attractions, entertainment and landmarks
Knowledge of hotel room types, layouts and features
Ability to use Opera, Micros & MARSHA System and other operating systems
Knowledge of Guest Response Tracking Software / Guestware
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Education or Certification
Good level of English essential

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events.
Have knowledge of hotel rates, package and discounts.
Attend the shift briefing, daily 15 minutes training and front office monthly meeting.
To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
Assign rooms, accommodating special requests whenever possible
To understand the correct reservation procedures and to take any reservations if required
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable and promote the Marriott rewards program.
Keep yourself informed with all VIP arrivals.
Be flexible in regard to work schedule.
Strive to represent Marriott in the most professional manner at all times.
Ensure that all guests are communicated with the credit policy and procedures upon check-in.
Take initiative through empowerment to ensure complete guest satisfaction.
Be fully aware of safety and emergency procedures.
Handle mail and messages properly and on confidential basis.
Know how to follow all hospitality guidelines and daily service basics.
Ensure that all guest problems are resolved by using “Guest Response Program”
Assist a fellow associates in their Job to ensure that all are done on time.
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
Have knowledge about the city, the local area and attraction to provide the guests with all requested information.
Report any unusual occurrences or requests to the manager or supervisor on duty.
Be familiar with the AM, PM and night check list to ensure smooth daily operations.
Ability to communicate with all managers, supervisors and fellow associates.
Be aware of the Marriott brand standards and follow the thoroughly.
Ensure that daily banking procedures are followed and performed as per the standards.

Duty Manager – Grosvenor house hotel – Dubai

Grosvenor House Hotel Dubai

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Grosvenor House Hotel Dubai
Grosvenor House Hotel Dubai

Job Number 180039SU
Job Category Rooms and Guest Services Operations
Location Grosvenor House, a Luxury Collection Hotel, Dubai,
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
 
Property Description:
A pinnacle of perfection, set within the cosmopolitan Dubai Marina. Grosvenor House Dubai is a landmark of prestige and a symbol of refinement. It is a home for culture, creative excellence, and a collector of lasting impressions.
 
Grosvenor House is a name steeped in excellence and combines luxurious standards with futuristic flair. A guardian of tradition, perfectly refined. The Grosvenor House prides itself on its impeccable service, built on the legendary hospitality of Arabia. Every wish expressed is met with equal measures of priority, discretion and charm.

Located close to the city center within easy reach of business and leisure facilities, the Grosvenor House is the ideal location for business, leisure or for it your home.

Key Position Requirement:
Ensure a smooth and efficient running of the hotel operations; especially the Front Office department.
Handle and resolve guest complaints.
Assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Department’s operation and communication.
Assist in consistently maintaining and/or developing agreed standards within the Front Office department.
Assist in maintaining and/or developing agreed operating procedures involved in the Front Office and ensure that Front Office colleagues adhere to the correct procedures as laid down in the operating manuals.
Set a high example in regards to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules and loyalty.
Keep very close relations with all VIP guests and respond accordingly to all their needs.
Cover the Night Manager for vacation and days off and when required.

Bellman wanted – Westin hotel – Dubai

westin hotel DUbai

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westin hotel DUbai
westin hotel DUbai

Job Number 180039TZ
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
 
The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.

The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.
 
Be the “face” of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell
 
job responsibilities will include, but not limited to the following:
 
· Provides all guests with a warm, friendly and professional welcome, greeting and farewell.
 
· Consistently offer professional, friendly and engaging service

· Recognize the long term guest by name and provide them a great arrival experience.

· Assist with the loading and unloading of luggage to and from guest vehicles

· Maintains a record of A) All baggage in storage. B) Group baggage sent to rooms. C) Coordinates

· Obtain taxis for guests and assist with all transportation requests

· Be knowledgeable of the events of the day and of daily Hotel activities

· Assist guests regarding hotel facilities in an informative and helpful way

· Informs Security or the Duty Manager of any security concerns and ensure safe and secure operations of the driveway at all times

· Works closely with Concierge team and valet team to ensure traffic flow and reports any concerns to superiors

· Monitor guests entering and exiting the hotel at all times and to report any suspicious or inappropriate behaviour.

· Constant standing and walking throughout shift

· Follow all safety policies, Conversant with emergency evacuation and fire procedures

· Calls for limousine and taxi not only for airport transfers but also within and around Dubai considering utmost revenue for the hotel.

· Knows the basic operation of Fidelio computer system.

· Maximizes sales & revenue for the hotel especially transportation revenue and minimizes operational costs.

· Physical Aspects of Position (include but are not limited to):

· Frequent lifting and carrying up to 30 lbs

· Constant standing and walking throughout shift

· Constant kneeling, pushing, pulling, lifting

· Frequent ascending or descending ladders, stairs and ramps

To move into this position, you should have:

· Minimum of two years’ experience in a 5-star hotel working as a Doorman, Bellman or similar role.

· Good command of the English language speaking, reading and writing.

· High school or equivalent education required.

· Basic knowledge of hotel, its services and facilities.

· Basic knowledge of Bell Service operations.

· Highly customer focused, Outgoing, friendly, warm personality.

· Basic computer knowledge.

· Partially outdoor duty and fit to work 3 shifts (morning, afternoon, night).

· Multiple language ability, an advantage.

Doorman wanted – Westin hotel – Dubai

westin hotel DUbai

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westin hotel DUbai
westin hotel DUbai

Job Number 180039U4
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.
 
The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.

Be the “face” of the hotel! Create a great first impression as you greet and welcome guests upon arrival and allow them to leave with a smile as you wish them a fond farewell
 
Your job responsibilities will include, but not limited to the following:
 
· Provides all guests with a warm, friendly and professional welcome, greeting and farewell.
 
· Consistently offer professional, friendly and engaging service

· Recognize the long term guest by name and provide them a great arrival experience.

· Open car doors for arriving and departing guests while greeting them warmly

· Assist with the loading and unloading of luggage to and from guest vehicles

· Obtain taxis for guests and assist with all transportation requests

· Be knowledgeable of the events of the day and of daily Hotel activities

· Assist guests regarding hotel facilities in an informative and helpful way

· Ensures the driveway and hotel entrance is kept clean and tidy at all times, free of obstacles and ensure that traffic through the driveway is controlled

· Informs Security or the Duty Manager of any security concerns and ensure safe and secure operations of the driveway at all times

· Works closely with Concierge team and valet team to ensure traffic flow and reports any concerns to superiors

· Monitor guests entering and exiting the hotel at all times and to report any suspicious or inappropriate behavior.

· Constant standing and walking throughout shift

· Follow all safety policies, Conversant with emergency evacuation and fire procedures

Physical Aspects of Position (include but are not limited to):

· Frequent lifting and carrying up to 30 lbs

· Constant standing and walking throughout shift

· Constant kneeling, pushing, pulling, lifting

· Frequent ascending or descending ladders, stairs and ramps

To move into this position you should have:

· Minimum of two years experience in a 5 star hotel working as a Doorman,

· Bellman or similar role.

· Good command of the English language speaking, reading and writing.

· High school or equivalent education required.

· Basic knowledge of hotel, its services and facilities.

· Basic knowledge of Bell Service operations.

· Highly customer focused, Outgoing, friendly, warm personality.

· Basic computer knowledge.

· Partially outdoor duty and fit to work 3 shifts (morning, afternoon, night).

· Multiple language ability, an advantage.

Driver – Al Bandar Rotana hotel – Dubai

Al Bandar Rotana hotel Dubai

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Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Expiry Date: 2019/01/21
Ref. JB3857394
Front Office – Driver
Al Bandar Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Driver you are responsible to meet and provide assistance to hotel guest upon arrival and departure, assist in any driving related duties and responsibilities whereby your role will include key responsibilities such as:
 
Ensure guests are greeted upon arrival
Open car doors for arriving and departing guests and escort them to the lobby
Maintain an up to date knowledge of the hotel and services and supply information and respond to guest queries
Ensure effective handover is done, gaining information from earlier shift
Forward all guest complaints or problems to the manager on duty
Perform any trips and drives with the hotel car / bus as requested
Control all guests’ car keys
Ensure that an effective handover is made to the night shift in conjunction with the early Shift Leader
Establish, promote and maintain good public relations while meeting or exceeding guest expectations
Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum
Ensure that airport / crew transportation flow is maintained effectively.
Skills

Education, Qualifications & Experiences

You should ideally have a vocational training in the hospitality field with previous experiences in the Front Office / Transportation field. You must also have fluency in both written and spoken English and need to be a holder of a valid local Driving License and be well versed with the country traffic laws.

Knowledge & Competencies

The ideal candidate will be a well presented, young minded individual with an outgoing and friendly attitude. You are an extremely proactive and ‘switched on’ person with a hands-on and flexible approach and be able to adapt to unpredictable events. You are reliable and will thrive working in a busy environment & stay calm under pressure,

Doorman – Saadiyat Rotana Resort hotel – Abu Dhabi

Saadiyat Rotana Hotel Abu Dhabi

APPLY HERE

Saadiyat Rotana Hotel Abu Dhabi
Saadiyat Rotana Hotel Abu Dhabi

Ref. JB3857528
Front Office – Doorman
Saadiyat Rotana Resort & Villas
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:
 
•Offer consistently professional, friendly, warm and engaging service
 
•Ensure guests are greeted appropriately upon arrival in a warm manner
 
•Open car doors for arriving and departing guests and escort them to the lobby
 
•Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request

•Forward all guest complaints or problems to the manager on duty

•Ensure that an effective handover is made between duty shifts

•Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times

•Establish, promote and maintain good public relation while meeting or exceeding guest expectations.

Skills
Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

Front Desk Agent – Fujairah Rotana hotel – UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2019/01/21
Ref. JB3843252
Front Office – Front Desk Agent
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 
•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 
•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
 
•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Doorman wanted – Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2019/01/12
Ref. JB3853614
Front Office – Doorman
Beach Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Doorman you are responsible to provide professional and customer focused service to our Guests, ensuring their every visit will become a memorable one.
 
General Duties and Responsibilities:
 
Offer consistently professional, friendly, warm and engaging service
Ensure Guests are greeted appropriately upon arrival in a warm manner
Open car doors for arriving and departing Guests and escort them to the lobby
Control all Guest car keys and ensure that cars are delivered within 10 minutes upon Guest request
Forward all Guest complaints or problems to the manager on duty
Ensure that an effective handover is made between duty shifts
Demonstrate a complete understanding of the Hotel’s policies and procedures and service standards and have full knowledge of the Hotel facilities and happenings at all times
Establish, promote and maintain good public relation while meeting or exceeding Guest expectations
Environment, Health & Safety Responsibilities:

To maintain compliance with all policies and procedures of EHSMS.
Identify risks/aspects, implement corrective action and arrange monitoring where required.
Ensure relevant EHS information is provided and appropriate training is maintained.
Maintain appropriate records as required for EHSMS.
Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague’s participation.
Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.
Skills
Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Doorman wanted – Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Doorman ( Lobby Butlers – Female)
Job Number 180035EM
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, DIFC, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

Guest Relations Officer – Lapita resort hotel – Dubai

Lapita Hotel Dubai

APPLY HERE

Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 180035ES
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts, Autograph Collection, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
 
Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Job Summary

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Bellboy wanted – Le Meridien hotel – Fujairah UAE

APPLY HERE

Le Meridien Hotel Fujairah

Job Number 180032D4
Job Category Rooms and Guest Services Operations
Location Le Méridien Al Aqah Beach Resort, Fujairah, UAE
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.
 
Job Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.

Bellboy wanted – Arjaan hotel by Rotana Dubai

Arjaan rotana hotel Dubai media city

APPLY HERE

Arjaan rotana hotel Dubai media city
Ref. JB3850953
Front Office – Bellboy
Arjaan by Rotana Dubai Media City
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
 
• Maintain effective communication with all related departments to ensure smooth service delivery
 
• Maintain an up to date knowledge of the hotel and local services

• Maintain awareness of guest profile through Opera guest profile system

• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

• Deliver morning newspapers to rooms

• Deliver guest messages and other deliveries immediately without delay in a professional manner

• Ensure concierge desk and store room is clean tidy and well organized

Skills
Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Reservations Agent – Khalidiya Palace hotel – Abu Dhabi

Resort Khalidiya Palace Rayhaan Abu Dhabi

APPLY HERE

Resort Khalidiya Palace Rayhaan Abu Dhabi
Resort Khalidiya Palace Rayhaan Abu Dhabi

Expiry Date: 2019/01/06
Ref. JB3851118
Revenue – Reservations Agent
Khalidiya Palace Rayhaan by Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
 
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
 
• Show complete product knowledge, understand rate structure and apply rate management
 
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavours to maximise business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organise visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Assistant Guest Relations Manager -Marriot hotel – Dubai

Marriott Marquis Hotel Dubai

APPLY HERE

Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 180033BT
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Doorman wanted – Amwaj Rotana hotel – Dubai

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/12/31
Ref. JB3848207
Front Office – Doorman
Amwaj Rotana – Jumeirah Beach Residence
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:
 
•Offer consistently professional, friendly, warm and engaging service
 
•Ensure guests are greeted appropriately upon arrival in a warm manner
 
•Open car doors for arriving and departing guests and escort them to the lobby
 
•Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request

•Forward all guest complaints or problems to the manager on duty

•Ensure that an effective handover is made between duty shifts

•Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times

•Establish, promote and maintain good public relation while meeting or exceeding guest expectations.

Skills
Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Front Desk Agent wanted – Fujairah Rotana – UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/12/10
Ref. JB3843252
Front Office – Front Desk Agent
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 
•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 
•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
 
•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

General Cashier wanted – Amwaj Rotana hotel – Dubai

Amwaj Rotana hotel Jumeirah Beach

APPLY HERE

Amwaj Rotana hotel Jumeirah Beach
Amwaj Rotana hotel Jumeirah Beach

Expiry Date: 2018/12/31
Ref. JB3848383
Finance – General Cashier
Amwaj Rotana – Jumeirah Beach Residence
 
Job Description
We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a General Cashier you are responsible to collect deposited envelops from the Front Office safe and check and tally items against the list, whereby your role will include key responsibilities such as:
 
•Reconcile house fund on a daily basis and keep the safe neat and tidy
 
•Open every morning the Front Office safe depository, in the presence of a designated Finance employee and Front Office Manager / Night Manager and collect the deposit envelopes, which are checked against the deposit sheet
 
•Report immediately any envelope missing to the Director of Finance / Financial Controller

•Check each item in the envelope against the enclosed list and any differences should be listed in the over / short column provided on the deposited sheet

•Report immediately any discrepancies to the Income Auditor and Director of Finance / Financial Controller

•Liaise with the money exchange company and exchange all foreign currency with the local currency.

Skills
Education, Qualifications & Experiences

You should have a degree in hotel management or accounting and at least one year previous experiences within a hotel environment. Excellent verbal and written English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System is an asset.

Reservations Agent Yas Island Rotana – Abu Dhabi

Yas Island Rotana hotel Abu Dhabi

APPLY HERE

Yas Island Rotana hotel Abu Dhabi
Yas Island Rotana hotel Abu Dhabi

Expiry Date: 2018/12/27
Ref. JB3827215
Revenue – Reservations Agent
Yas Island Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
 
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Bell Captain wanted – Al Bandar Rotana – Dubai

Al Bandar Rotana hotel Dubai

APPLY HERE

Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Expiry Date: 2018/12/06
Ref. JB3825751
Front Office – Bell Captain
Al Bandar Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience & your role will include key responsibilities such as:
nbsp;
Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
Maintain a good working relationship with all Bellboys
Maintain an awareness of guest profiles through the Opera guest profile system
Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way

Establish and control the duty roster in accordance with business needs
Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training within the Front Office Department of a hotel. Good English communication skills along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with an extremely proactive and ‘switched on’ personality and an outgoing and approachable character. You are passionate and with a pleasant and positive attitude, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Guest Relations Agent wanted – Marriott hotel – Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan

Posting Date Oct 25, 2018
Job Number 18002PC0
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan, Abu Dhabi
 
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Your Service Agent wanted – Four Points hotel – Dubai

Four points Sheraton hotel Dubai

APPLY HERE

Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

At Your Service Agent – Arabic Speaker
Posting Date Oct 25, 2018
Job Number 18002ZWL
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road, Dubai, Dubai, United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
 
Job Summary
 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

VALET CASHIER wanted – Conrad hotel – Dubai

Conrad hotel in Dubai

APPLY HERE

Conrad hotel in Dubai
Conrad hotel in Dubai

VALET CASHIER
Conrad Hotels & Resorts
 
Job Summary
A Valet Cashier is responsible for securing guest vehicle keys and accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner. A Valet Cashier maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, resolves guest challenges when needed and engaged in guest interaction whenever possible.

What will I be doing?
 
As a Valet Cashier, you will be responsible for receiving and processing all payment methods for vehicle parking charges, courteously and efficiently in accordance with hotel standards. A Valet Cashier maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, resolves guest challenges when needed and engaged in guest interaction whenever possible & gather guest preferences & feedback. A Valet Cashier with the hotel property influences the Guest’s first impression, and therefore, must ensure always offer a professional and welcoming disposition. Specifically, the Valet Cashier will perform the following tasks at the highest level of service:
 
Communicate parking procedures to guests/visitors.
Review shift logs/daily memo books and document pertinent information in log books.
Complete audit of parked vehicles with vehicle claim tickets,resolve discrepancies, and submit list for charges to be posted by Accounts

Comply with Company brand standards at all times
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Maintain frequent contact with regular Guests and visitors
Ensure cleanliness and safety of all hotel vehicles
Keep up to date on all hotel services as well as VIPs and special events
Be knowledgeable on external locations, attractions, and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and guest service
What are we looking for?

A Valet Cashier serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience working within the hotel, leisure, and/or retail sector
Excellent communication and people skills who can handle a high volume, fast paced work environment.
Calm, courteous, and discreet demeanor
A good knowledge of the area and the country in general, preferred
A passion for working on team as well as autonomously
Passion to serve guests
Previous cash handling experience

Lobby Ambassador wanted – Cove Rotana Resort – RAK UAE

Cove rotana hotel RAK UAE

APPLY HERE

Cove rotana hotel RAK UAE
Cove rotana hotel RAK UAE

Expiry Date: 2018/12/21
Ref. JB3819411
Front Office – Lobby Ambassador
The Cove Rotana Resort
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
 
• Offer consistently professional, friendly, warm and engaging service
 
• Be available for Guests at all times as a point of contact

• Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station

• Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door

• Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk

• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests

• Proactively meet arriving guests at the main entrance and once they exit their transportation

• Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.

• Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries

• Deal promptly, efficiently and pleasantly with any queries

• Be aware of all special offers, promotions, and packages at the hotel to promote to guests

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Rooms Reservations Agent wanted – Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18002XO2
Job Category Reservations
Location The Ritz-Carlton, Dubai International Financial Centre,
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations Agent wanted – Media Rotana hotel – Dubai

Hotel Media Rotana Dubai

APPLY HERE

Hotel Media Rotana Dubai
Hotel Media Rotana Dubai

Expiry Date: 2018/12/16
Ref. JB3844515
Revenue – Reservations Agent
Media Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment

Recreation Receptionist – Al Bandar Rotana hotel – Dubai

Al Bandar Rotana hotel Dubai

APPLY HERE

Al Bandar Rotana hotel Dubai
Al Bandar Rotana hotel Dubai

Expiry Date: 2018/12/01
Ref. JB3841151
Recreation – Recreation Receptionist
Al Bandar Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated female Recreation professionals who want to move their careers forward.

As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:
 
•Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
 
•Create a warm welcome and a friendly atmosphere

•Issue and retrieve locker keys and towels before and after use

•Promote all classes, activities and services that are offered within the club

•Post charges in micros that may incurred by guests and members and carry out correct accounting procedures

•Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations

•Periodically check on the cleanliness and order of the locker facilities

•Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available

•Encourage sales through full product and price knowledge of offered and available facilities.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike

Telephone Operator wanted – Rose Rayhaan hotel – Dubai

Rose-Rayhaan-Rotana-Dubai

APPLY HERE

Rose-Rayhaan-Rotana-Dubai
Rose-Rayhaan-Rotana-Dubai

Expiry Date: 2018/12/06
Ref. JB3842204
Front Office – Telephone Operator
Rose Rayhaan by Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
 
•Receive each guest call in a professional and friendly manner
 
•Maintain effective communication with all related department to ensure smooth service delivery
 
•Handle every query in a polite and courteous manner and exceed guest expectations

•Ensure guests are greeted by name upon calling as per the Rotana Standard

•Maintain an up to date knowledge of the hotel and local services

•Maintain an awareness of guest profile through the Opera guest profile system

•Complete management’s long distance call vouchers and record them on the traffic sheet

•Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

•Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

•Take messages for guests and management as per the required standard.

Skills
Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike

Internship – November 2018 Fujairah Rotana Resort – UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/11/16
Ref. JB3775954
Internship – November 2018
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic Interns who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Rotana is committed to nurturing careers. Since its foundation it has offered the opportunity to many students of numerous schools and universities to accomplish their industrial training in one of our properties. The duration of your internship will be minimum 3 months and can last up to 6 months. Our training programmes are comprehensive and support the vision of the company, whilst also being specifically tailored to the development needs of the individual trainee. We are offering internship opportunities within all our operational and administrative departments and divisions and you will benefit out of the following:
 
• Complete a successful training period and gain exposure in a professional work environment
 
• Contribute towards continuous improvement in customer service standards

• Attend the ‘Hotel Life Program’ and ‘I’m Rotana’ and other programmes relevant to the position and as required

• Complete Project Assignments and meet regularly on a monthly basis with the Learning & Development Department

Skills
Education, Qualifications & Experiences

You should currently be studying in a Hotel Management School or University and have a strong passion for the Hospitality Sector. You must also have fluency in both written and spoken English and an immaculate personal presentation.

Knowledge & Competencies

The ideal candidate will be results oriented, self motivated and with a positive attitude. You have the ability to think laterally and have strong social skills and a presence, enabling you to interact and deal with colleagues and guests effectively

Team Leader Reservations – LEGOLAND – Dubai

Legoland dubai

APPLY HERE

Legoland dubai
Legoland dubai

DPR1900 – Team Leader – Reservations
LEGOLAND® Dubai
Contract Type: Full Time | Permanent Function: Parks Operations Closing Date: 24 October 2018 Location: Dubai, U.A.E.
Building Fun
Join the team of the first LEGOLAND® Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND® Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO® values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.

With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.
 
Come and work where work is PLAY. At LEGOLAND® we make every child a HERO!
 
Play Your Part
As a Reservation representative you are to respond to communications from guests concerning reservations arriving by mail and telephone through a centralized reservation hotline. Creating reservation reports and summary on a day to day basis with customers’ complete details including but not limited to the reservation they made. Taking inbound and making outbound calls on a day to day basis.

Main Duties:

Provides assistance over the phone and electronic mail
Resolve all complaints and feedback sent through Guest Services from previous day
Use CRM system to record and document all stages of resolving feedback
Processes reservations of VIP Tours and Birthday Packages by mail, telephone, or central reservation systems
Understand the selling status, ticket rates, and benefits of all packages plans
Prepares reserved tickets
Answer incoming email and calls
Take customer feedback and complaints
Provide information to customer via phone and/or email
Deal with any inquiries on Lost property
Support front of house Guest services on a regular basis
Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Preferably a high school graduate or equivalent
1 or more years’ experience as a call center agent
Good telephone etiquette
Strong English Command (Read and Write Arabic is a plus)
Able to focus, and prioritize
Can work with minimum supervision
Friendly outgoing personality
Good computer program knowledge
Microsoft excel and word knowledge
Previous work as a Customer service call center
Good understanding of call center industry
Familiar with call center KPIs

Team Leader Front of House – MOTIONGATE – Dubai

Motiongate Dubai

APPLY HERE

Motiongate Dubai
Motiongate Dubai

DPR1930 – Team Leader Front of House
MOTIONGATE™ Dubai
Contract Type: Full Time | Permanent Function: Food and Beverage Closing Date: 30 November 2018 Location: Dubai, U.A.E.
Building Fun
In a never before seen experience, Dubai Parks and Resorts hosts MOTIONGATE™ Dubai – a destination that brings visitors in direct contact with their favorite characters and stories. We are inviting everyone to play a part and as a team member of MOTIONGATE™ Dubai, you’ll enjoy all the fun that comes with an exciting career. You’ll work with a cast of amazingly talented and inspiring people in a job that’s so immersive it hardly feels like work. Come and work with an exciting team where we all play a vital part in the story – whether you choose a role serving the delicious food, to maintaining equipment, performing in costume or operating a ride. Whatever your chosen vocation you will help tell compelling, enduring stories and create memories for our guests that will last a lifetime.

Play Your Part
In this role you will be responsible to maintain the outlet in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling of Food and Beverage items from the outlet and all other related duties. To supervise job performance of junior colleagues and make sure colleagues are performing in line with their job descriptions and Standard Operating Procedures.

Main Duties:

Manage the daily operations in the restaurant.
Supervise the processes put in place for efficiency and make sure the desired results are achieved.

Motivate colleagues to achieve set targets for guest satisfaction and revenues.

Proactively identify problems that could hinder the operations and take required action plans.

Hold daily briefings in the restaurant to review revenues, policies and procedures and communicate to colleague relevant information in regards to the operations.

Conduct appraisals for colleagues in the set time period.

To operate all equipment in the outlet in accordance with the Standard Operating Procedure in order to ensure that the guest receives the highest standards of Food Quality and Service at all times.

To supervise the implementation of the Standard Operating Procedure and Emergency Action plans at all times in order to provide standard products to the guest and a safe work environment to the colleagues.

To supervise and see that the outlet is maintained in accordance with all the Mandatory, Statutory and Local guidelines in storing, handling and selling of Food and Beverage items from the outlet in order to be in accordance with the set guidelines of Dubai Municipality.

To provide general assistance in the preparation of facilities for special functions, themed evenings in order to deliver required services.

To check on set standards in relation to personal grooming, presentation of uniform, time keeping in order to ensure that the guest will leave with a favourable impression of the colleagues and facilities they had visited.

To schedule a team for selling in the park on a daily basis or as necessary in order to promote up-selling to increase revenue.

To administer all the food, paper and cash handling controls on a daily basis in order to take appropriate actions to maximize the profit margins of the outlet.

Do daily duty rosters for the colleagues.

To discuss performance issues with junior colleagues motivate them to perform and document good and bad performance.

To adhere to all safety rules and regulations on the job.

Certification in Basic Food Hygiene Assessment level 1 required.

To carry out any other duties required as per management.

Follow Company wardrobe and grooming guidelines at all times

Adhere to Company policies and procedures with regards to behaviour, performance and conduct whilst at work and when using Company accommodation and other provided facilities

Are You a Star?
In order to be qualified for this role you should possess the below criteria:

Essential:

High School Certificate.
Basic Food Hygiene Certification.

Cash handling experience using Point Of Sales Systems.

One year of experience in a similar role.
Fluent in speaking English

Excellent customer service skills

Cash Handling skills

Basic Computer skills
Desirable:

Cash handling experience of AED dirham and foreign currencies
Good Team Player

Ability to speak additional languages

Hotel Jobs – Waldord Astoria – Dubai

Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center

ASSISTANT ROOM SERVICE MANAGER FOR THE WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE

 

NURSE FOR THE WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE

 

MULTI-SKILLED TECHNICIAN FOR THE WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE

 

FRONT OFFICE SUPERVISOR – Hilton hotel – Dubai Creek

Hilton Dubai creek UAE

APPLY HERE

Hilton Dubai creek UAE
Hilton Dubai creek UAE

Job Summary
A Front Office Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
 
What will I be doing?
 
As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise Front Desk operations during your assigned shift to a consistently high standard
Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Advise your shift team of any special events or VIP Guests in the hotel that day
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work

Maximize sales revenues through up-selling and marketing program
Manage Guest requests, inquiries, and complaints promptly and completely
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Front Office experience in the hotel, leisure, and/or retail sector
Strong commercial/business awareness and demonstration of sales capabilities
Calm, organized work ethic with the ability to prioritize and meet deadlines
Excellent supervisory, inter-personal, and communication skills
A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Front Office Ambassador – Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown Dubai
Job Number 18002UPK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests’ personal checks and traveler’s checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Reservations Agent – Towers Rotana – Dubai

Towers rotana hotel Dubai

APPLY HERE

Towers rotana hotel Dubai
Towers rotana hotel Dubai

Expiry Date: 2018/11/23
Ref. JB3839210
Revenue – Reservations Agent
Towers Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Bellman wanted at Lapita resort hotel – Dubai

Lapita Hotel Dubai

APPLY HERE

Lapita Hotel Dubai
Lapita Hotel Dubai

Job Number 18001KDN
Job Category Rooms and Guest Services Operations
Location Lapita, Dubai Parks and Resorts, Dubai
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott’s Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel’s name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.

Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Reservations Supervisor (Arabic) wanted at Centro Hotel Sharjah

Centro hotel Sharjah UAE lounge

APPLY HERE

Centro hotel Sharjah UAE lounge
Centro hotel Sharjah UAE lounge

Expiry Date: 2018/12/02
Ref. JB3841575
Revenue – Reservations Supervisor (Arabic Speaker)
Centro Sharjah
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
 
• Check the no show record as well as pending reservation

• Check the VIP arrival, special requests and check traces to action

• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly

• Show complete product knowledge, understand rate structure and apply rate management

• Check on pending visa or expiring visa’s which need to exit the country

• Ensure to send confirmation for new reservation and follow up those without correspondence

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize transportation with the hotel driver and follow up on the information provided

Skills
Education, Qualifications & Experiences

You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy

Arabic Duty Manager wanted at Marriott Hotel Downtown, Abu Dhabi

marriott hotel downtown abu dhabi

APPLY HERE

marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Job Number 18002PVJ
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Front Desk Agent wanted at Yas Island Rotana – Abu Dhabi

Yas Island Rotana hotel Abu Dhabi

APPLY HERE

Yas Island Rotana hotel Abu Dhabi
Yas Island Rotana hotel Abu Dhabi

Expiry Date: 2018/11/22
Ref. JB3779827
Front Office – Front Desk Agent
Yas Island Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure

•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed

•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests

•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Bellboy wanted at Pearl Rotana – Abu Dhabi

Pearl Rotana hotel Abu Dhabi

APPLY HERE

Pearl Rotana hotel Abu Dhabi
Pearl Rotana hotel Abu Dhabi

Expiry Date: 2018/10/15
Ref. JB3829429
Front Office – Bellboy
Pearl Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure

• Maintain effective communication with all related departments to ensure smooth service delivery

• Maintain an up to date knowledge of the hotel and local services

• Maintain awareness of guest profile through Opera guest profile system

• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

• Deliver morning newspapers to rooms

• Deliver guest messages and other deliveries immediately without delay in a professional manner

• Ensure concierge desk and store room is clean tidy and well organized

Skills
Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Front Desk Team Leader wanted at Fujairah Rotana Resort hotel – UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/11/18
Ref. JB3818622
Front Office – Team Leader – Front Desk (Arabic speaker)
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader – Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
 
•Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

•Maintain effective communication with all related departments to ensure smooth service delivery

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

•Ensure all guest registrations are completed and correspond with Opera PMS guest information

Bellboy wanted at Media Rotana – Dubai

Hotel Media Rotana Dubai

APPLY HERE

Hotel Media Rotana Dubai
Hotel Media Rotana Dubai

Expiry Date: 2018/11/18
Ref. JB3811129
Front Office – Bellboy
Media Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure

• Maintain effective communication with all related departments to ensure smooth service delivery

• Maintain an up to date knowledge of the hotel and local services

• Maintain awareness of guest profile through Opera guest profile system

• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out

• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner

• Deliver morning newspapers to rooms

• Deliver guest messages and other deliveries immediately without delay in a professional manner

• Ensure concierge desk and store room is clean tidy and well organized

Skills
Education, Qualifications & Experiences

You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel. Good English communication skills along with strong interpersonal abilities are essentials.

Guest Relations Agent wanted at The Ritz-Carlton – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 180029P7
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai, Dubai,
 
Schedule Full-time
Position Type Non-Management/Hourly

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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 

Job Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Front Desk Manager wanted at Renaissance Downtown Hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown Dubai
Job Number 18002MDK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.