Guest Service Supervisor F&B – Hampton by Hilton Barsha – Dubai

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JOB DESCRIPTION
 
A Guest Service Supervisor F&B is responsible for supervising operations of
Food and Beverage outlets to deliver an excellent Guest experience while
working with the team to ensure departmental targets are met.
What will I be doing?
As a Guest Service Supervisor F&B| you are responsible for supervising
operations of Food and Beverage outlets to deliver an excellent Guest
experience. A Guest Service Supervisor F&B will also be required to
communicate and delegate tasks to the team to ensure departmental targets are
achieved. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Supervise Food and Beverage Outlet operations
Communicate and delegate tasks to the tea

Ensure compliance of brand standard

Manage guest queries in a timely and efficient manne

Represent needs of the tea

Assist Guest Services Manager with achieving financial targets
Assist Guest Services Manager with training and development of team members
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security| fire regulations and all health and safety legislation
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Guest Service Supervisor F&B serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Previous Food and Beverage experience
Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in hotel industry
Previous experience in supervising and/or delegation
Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Service Supervisor Front Office – Hampton by Hilton Barsha – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Guest Service Supervisor Front Office supervises the Front Office Team to
ensure that our Guests receive an exceptional experience from check-in through
check-out.
What will I be doing?
As a Guest Service Supervisor Front Office| you are part of the Front Office
Team which is the main connection between Guests| the Hotel and the various
hotel departments. You are responsible for performing the following tasks to
the highest standards:
Assign and instruct Guest Service Agents in details of work
Manage front desk operations by completing a checklist of important daily tasks| determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents & Reservation Agents and other departments with any questions or requests
Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
Prepare and conduct daily pre-shift meetings| communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standard

Perform other duties assigned by the Guest Services Manager

Respond promptly to guest requests for a supervisor of manage

Ensure that a detailed hand over is carried out between shifts including the volume of business| special guests| tasks to be clarified/completed and any special events that are taking place
Ensure a high level of product knowledge of the hotel and the local area| and know what is happening in the hotel
Ensure our customers receive a fast| efficient and friendly check in and check out
Ensure all customers| queries or requests are handled in a polite| efficient manner and a high level of customer service is consistently maintained
Preparation and co-ordination of group arrivals/departures. – Ensure a good performance oriented working environment within the department and motivate the staff
Participate regularly in training courses and put the skills learned there into practice
Receives payment by cash| credit cards| cheques| etc. and is able to post these in the computer correctly
Have detailed knowledge of the fire| safety and evacuation procedures of the hotel
Have knowledge of all the equipment and installations and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Ability to effectively deal with internal and external customers| some of whom will require high levels of patience| tact and diplomacy to defuse anger| collect accurate information to resolve conflicts
Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Spa Receptionist – the Waldorf Astoria Dubai International Financial Center – Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is responsible for greeting and assisting guests to deliver an
excellent Guest and Member experience while ensuring the overall experience is
pleasant and their needs are met.
What will I be doing?
As a Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center | you are responsible for greeting and assisting clients to deliver an
excellent Guest and Member experience. A Spa Receptionist will also be
required to manage guest feedback and be an effective sales person.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Assist guests and clients in an appropriate and timely manne

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and service

Ensure client experience is proficient including bookings| payments and consultation card

Adhere to cash handling procedure

Interact and communicate effectively with clients| spa members| team members| guests| and management
Up-sell with latest departmental incentives
Report accidents| maintenance issues or other incidents
Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Committed to delivering a high level of customer service
Excellent grooming standards
Fluent English Communication Skills
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner ____~~~~

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous spa experience
Previous receptionist experience
Previous experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalized attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalized attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Front Office Intern – Doubletree by Hilton Business Bay – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Front Office Intern assists in daily Front Office operations and works with
customers and Guests as part of a project used to demonstrate your abilities
to work in the hotel management sector.
What will I be doing?
As Front Office Intern| you will assist in daily Front Office operations and
work with customers and Guests as part of a project used to demonstrate your
abilities to work in the hotel management sector. A Front Office Intern is
responsible for managing the first impressions of our Guests and| therefore|
must perform the following tasks to the highest standards:
Ensure accurate and efficient running of reception including check in/out procedures
Respond to Guest queries in a timely and efficient manner
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other department

Demonstrate a high level of customer service at all time

Understand thoroughly all hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily dutie

Maximize room occupancy and use up-selling techniques to promote hotel services and facilitie

Understand correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Answer switchboard calls| as required
Ensure all Guest deliveries and messages are received effectively and efficiently
Act in accordance with fire| health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend appropriate training courses| when required
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

Front Office Interns serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

In Room Dining Order Taker – Waldorf Astoria The Palm – Dubai

APPLY HERE

JOB DESCRIPTION
 
An In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is
responsible for receiving guests| orders| entering their orders in a P.O.S.
system and ensuring the guest|s bills are processed accurately and
efficiently.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level o

customer service| you may be just the person we are looking for to work as

Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor

Astoria Hotels & Resorts where we promise our Guests a single rich| experienc

at every extraordinary place they visit.

What will I be doing?

As an In Room Dining Order Taker with Waldorf Astoria Hotels & Resorts is
responsible for receiving guests| orders| entering their orders in a P.O.S.
system and ensuring the guest|s bills are processed accurately and
efficiently. An In Room Dining Order Taker carries the responsibility of
thoroughly understanding the menu| food offerings and food contents.
Specifically| you will be responsible for performing the following tasks to
the highest standards:

Answering incoming calls| adhering to brand standards
Taking orders from guests ensuring accuracy| and upselling where possible
Having exceptional knowledge of the In Room Dining Menu| the products used and all options available to guests
Entering orders into the P.O.S system
Preparing guest bills
Processing guest bills and ensuring accurate payment is received
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Answer any guest query| question or concern ensuring any guest feedback is passed onto the manager on Duty.

What are we looking for?

An In Room Dining Order Taker serving Waldorf Astoria Hotels & Resorts always
working on behalf of our guests and working with other team members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Exceptional telephone manners
A warm personality| attentive and smartly presentable
Ability to listen and respond to guest needs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in similar role
Proficiency in other languages

Passion for delivering exceptional levels of guest service

What will it be like to work for WaldorfAstoria Hotels & Resorts?

WaldorfAstoria provides guests the exceptional environment and the
personalisedattention of True Waldorf Service that creates a singular
experience. If youunderstand the value of personalised attention and know how
to treat even themost extraordinarily different experiences with the same rich
level of customerservice| you may just be the person we are looking for!

Spa Receptionist – Waldorf Astoria The Palm – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Spa Receptionist with Waldorf Astoria Hotels and Resorts is responsible for
greeting and assisting clients to deliver an excellent Guest and Member
experience while ensuring the overall experience is pleasant and their needs
are met.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level o

customer service| you may be just the person we are looking for to work as

Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor

Astoria Hotels & Resorts where we promise our Guests a single rich| experienc

at every extraordinary place they visit.

What will I be doing?

As a Spa Receptionist| you are responsible for greeting and assisting clients
to deliver an excellent Guest and Member experience. A Spa Receptionist would
also be required to manage customer feedback and up-sell health and beauty
products| classes| memberships and personal training. Specifically| you will
be responsible for performing the following tasks to the highest standards:

Assist guests and clients in an appropriate and timely manner

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

Ensure client experience is proficient including bookings| payments| and consultation cards

Adhere to cash handling procedures

Interact and communicate effectively with clients| members| team members| guests| and management team

Report accidents| maintenance issues| or other incidents

Ensure compliance with all health and safety regulations

Aquire knowledge about all areas of the health club in order to serve the guest effectively

Usinge the appropriate telephone techniques and manner.

What are we looking for?

A Spa Receptionist serving Hilton Worldwide Brand hotels and vacations are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Strong interpersonal skills

Committed to delivering a high level of customer service

Excellent grooming standards

Excellent attention to detail

High standards of cleanliness

Ability to work in a consistently professional and helpful manner

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience of reception duties

Qualification in an admin course or similar topic area

Are there any Special Conditions Related to this Position?

Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide
will conduct this check during the employment process.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday
entitlement. As an employee you will become a member of The Hilton Club which
provides reduced hotel room rates in our hotels worldwide| plus discounts on
products and services offered by Hilton Worldwide and its partners. We look
forward to explaining in detail the range of excellent benefits that you would
expect from a global hotel organization like Hilton Worldwide. We look forward
to explaining in detail the range of excellent benefits that you would expect
from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts — offering the
opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations

Guest Service Agent – Front Desk – JW Marriott Hotel Dubai – Hamarain Centre

APPLY HERE

Job Number 19000WQY
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Dubai| Hamarain Centre| Dubai| United Arab
Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Concierge- Guest Service Agent – JW Marriott Hotel Dubai – Hamarain Centre

APPLY HERE

Job Number 19000WR2
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Dubai| Hamarain Centre| Dubai| United Arab
Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Duty Manager Night – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCP
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Guest Service Agent – Dubai Marriott Harbour Hotel & Suites – Al Sufouh Road

APPLY HERE

Job Number 1900128Y
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites| Al Sufouh Road| Dubai
Marina| Dubai| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Waiter/Waitress – In Room Dining – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 190012XP
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Guest Relations Coordinator – Al Maha – a Luxury Collection Desert Resort & Spa

APPLY HERE

Job Number 190001BY
Job Category Rooms and Guest Services Operations
Location Al Maha| a Luxury Collection Desert Resort & Spa| Dubai| Dubai
Desert Conservation Reserve| Dubai| United Arab Emirates| United Arab Emirates

Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

MAIN REQUIREMENT

A candidate who can speak| read and write in Chinese. Must have a
background in Front Office and F &B specifically in a Hotel Industry.

JOB PURPOSE

To provide personalized services and the direct coordinating of all aspects of
the guest’s stay at the resort| through the co-ordination of other operations
units. To act as the primary link between the guests and the operations| being
responsible for ensuring delivery of the Resorts’ services to visitors and
guests. To maintain accurate procedures for guest ‘reception’ and check-in
formalities| and arrange daily activities in line with the resort’s services
and functionality.

JOB ACCOUNTABILITIES

– Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

– To carry out the procedure for guest check-in| reception and check-out
procedures| ensuring accuracy of Guest Reservations| accuracy of the guest|s
room rate| and accuracy of final billing in Opera. Ensure rates match market
codes and that any exceptions are documented and include an explanation.
Secure valid form of payment.

– Process all guest check-ins by confirming reservations in computer system
(e.g. OPERA)| verifying guest identity| requesting form of payment| assigning
room| and issuing room key in accordance with property policies and
procedures.

– To ensure that guests at all times receive the services| access to
facilities and individual requirements Requested by them| while maintaining
the policies| procedures and systems of the Resort. This is to be Done by
maintaining the personal contact with the guest and providing continuity to
the guests. Interaction with the other departments of the resort.

– To arrange and co-ordinate the activities| tours/transfers and special
requests of guests and visitors to The resort| ensuring that they have the
maximum comfort and convenience for the duration of their Visit.

– Ask for and enter loyalty programme information (e.g.| Marriott/ SPG)
during check-in process. Recognize and thank guests for their loyalty if there
are already members. Reconfirm benefits.
-To arrange and co-ordinate the activities| tours/transfers and special requests of guests and visitors to the resort| ensuring that they have the maximum comfort and convenience for the duration of their visit.

– To pass on all the relevant information (including complaints) to the other
departments in the Operation. To ensure that guests receives services in well-
coordinated and timely manner| this Includes additional information which may
be relevant to developing and upgrading service| guest History records|
Management and Sales and Marketing.

– To represent the image of the Resort’s services| its ideals| and its
policies by maintaining a groomed and professional appearance in dealing with
all visitors: and at all times promote a friendly| informal| and polite
relationship between guest and the resort staff.

– To assist and personally ensure that the accommodation| services and
facilities used by guest are at the required resort standards.

– To actively inquire and recommend the services| activities and facilities
of the resort to guests and visitors| ensuring that they are kept informed of
all the full range of options available to them.

– Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

– Process all check-outs including express check-outs| resolving any late and
disputed charges| settling account| retrieving room key| and requesting
comments on guest|s stay.

– Coordinate with Housekeeping to track readiness of rooms for check-in and
to report guest concerns.

– Review requests for late check-outs and approve according to occupancy –
File guest paperwork or documentation.

– Operate telephone switchboard station in order to answer telephone calls.

– Take room service orders over the phone| answering any questions regarding
the menu| inputting order into appropriate system| up-selling| following
method of payment policies| reading back the order to confirm its accuracy and
providing expected delivery time.

– Place and log call back for room service order within appropriate time
frame to ensure guest satisfaction. Notify guests and management of delays in
service delivery.

– Complete end-of-day activities including posting charges to accounts|
running night audit backup| and roll the date.

MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS

Qualifications: High school diploma or higher

Specialized Knowledge: Hotel Property Management System (Opera) and MS Office

Experience: At least 2 years working experience in a position relevant to the
Front Office procedures from 5 hotels and resorts. Experience in working in
remote locations is a strong asset.

Individual Experience: The candidates should have one or more of the following
abilities/experiences/traits.

1. Female candidate

2. Fluency in _English and Chinese_ (read| write and communicate)

3. Energetic and takes initiative. Is pro-active and persistent in pursuing
and completing tasks. Strives to exceed expectations and goals.

_

SPA RECEPTIONIST ( RC RAK ALWADI – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 190012WQ
Job Category Spa
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies| obtain change required for expected business level| and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance| scan| and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents| injuries| and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Rooms Controller – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19000VD7
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assign room according to guest request and preferences whenever possible. Pre-
register designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when possible;
communicate status to appropriate staff. Confirm reservations and
cancellations. Review out-of-order rooms daily. Ensure rates match market
codes and document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest check-ins/check-
outs. Activate room keys. Secure valid payment. Identify any over-commitments.
Perform duplicate reservation checks; block rooms. Run daily reports. Follow
up with guests to ensure their requests or problems have been met to their
satisfaction. Receive| record| and relay messages accurately| completely| and
legibly.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Ideally will have experience in a similar supervisory position within front office department.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
Problem Solving and Complain Handling
Leadership
Multi-Tasking
Strong organizational and time management skills
OPERA| MARSHA| IMS| GXP| Microsoft Office and other operating systems

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Be familiar with Hotel services| operational hours and ongoing promotions.
Have a thorough knowledge of JW Marriott Marquis Hotel product and services.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for shift| monitoring it regularly during shift and responding to any changes.
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings
Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.
Ensure Contingency Reports are regularly printed and filed accordingly.
Pre Block VIP and Marriott Elite members’ arrivals taking into account any special requirements.
Ensure that all arrivals| departures| no shows| extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.
Ensure that all concerned departments are informed in regards of room moves| no-shows| early arrivals| special requests| repeat guests or other guest preferences.
Follow MRT program with housekeeping department.
Be fully aware of Credit Policy and supervise compliance| keeping manager and all concerned departments informed of any possible credit risks.
Supervise and arrange all “long stay guest” reservations. Payments| guarantees| contracts| extensions| outstanding balance and other requirements throughout their stay.
Have thorough knowledge of Cashing up procedure.
Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.
Be in charge of virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments
Supervise accurate and thorough Bucket Check.
Encourage all associates to keep working areas clean and tidy
Have a thorough knowledge of OPERA| MARSHA| IMS and other front office related operational software.
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations
Participate in the training and development of Front Office Associates and provide training to associates when necessary
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
Support and practice Empowerment within the Front Office
Understand all front office sections and their operational requirements.
Be able to work shifts around the business needs to assist all front office sections.
Be reliever for the night supervisor when needed.
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
Have a thorough knowledge of all Emergency Procedures
Supervise guest registration and all relevant registration details required by the UAE law.
Assuring that all Front Office receptionists are continually updated with hotel rates| packages and discounts
Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.
Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.
Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.
Attend weekly sales strategy and other front office operational meetings to ensure up to date information within the department.
Be security conscious at all times and inform Manager on Duty of anything suspicious.
Prepare and ensure timely delivery of daily reports to other departments as well as executive office
Perform any reasonable task as requested by the Management.
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
Assist in maintenance of bulletin board| or other visual representation| to note any outstanding issues| supply shortages| etc
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.
Utilizing all available resources| follow up on previous shift requests and pending issues.
Each associate is expected to carry out| within their capabilities| all reasonable requests by management
Be flexible according to the business need
Have an excellent approach to customer service
Have strong organizational skills; always practice “Clean as you go”
At all times strive to represent Marriott in the most professional| courteous manner.
Be able to perform any additional scope of duties if requested by the Management.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Team Leader – Guest Services – Hili Rayhaan by Rotana – Al Ain

APPLY HERE


JOB REF: 3901199
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Team Leader – Guest Services you are responsible to provide professional
and customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:
.Extend personal service and attention to all guests- with particular emphasis
on Club Rotana and VIP Guest

.Prepare and coordinate the distribution of guest amenities- welcome letter

and fruit setups for VIPs and long-stay guest

.Maintain an up to date knowledge of the hotel and local services- suppl

information and respond to guest queries and promote inter-hotel sales and in-
house facilities
.Maintain and update guest history profiles through the Opera guest profile
system
.Review and prepare next day`s arrival reports for VIPs and those accorded
special status- ensuring that these are highlighted to the management and
necessary related functions are activated
.Block rooms ensuring allocation- according to guest expectations- utilizing
guest history and communicates with all related departments to create
awareness of any special requirements
.Give courtesy calls and complete the daily call log as per established
guidelines.

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Team Leader – Guest Services you are responsible to provide professional
and customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:

.Extend personal service and attention to all guests- with particular emphasis
on Club Rotana and VIP Guests
.Prepare and coordinate the distribution of guest amenities- welcome letters
and fruit setups for VIPs and long-stay guests
.Maintain an up to date knowledge of the hotel and local services- supply
information and respond to guest queries and promote inter-hotel sales and in-
house facilities
.Maintain and update guest history profiles through the Opera guest profile
system
.Review and prepare next day`s arrival reports for VIPs and those accorded
special status- ensuring that these are highlighted to the management and
necessary related functions are activated
.Block rooms ensuring allocation- according to guest expectations- utilizing
guest history and communicates with all related departments to create
awareness of any special requirements
.Give courtesy calls and complete the daily call log as per established
guidelines.

Education- Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous
experiences in the Front Office Department within a hotel. You must also have
fluency in both written and spoken English and an immaculate personal
presentation along with the ability to solve problems effectively. Computer
literate and knowledge of Opera will be highly regarded.

Lobby Ambassador – Hili Rayhaan by Rotana – Al Ain

APPLY HERE


JOB REF: 3901197
JOB DESCRIPTION[
We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.
As a Lobby Ambassador you are responsible to receive and give a warm welcome
to our guests- providing an efficient and courteous approach at all times and
your role will include key responsibilities such as:
. Offer consistently professional- friendly- warm and engaging service
. Be available for Guests at all times as a point of contact
. Actively represent all standards of the Arabian Cultural Connection program-
and interact with guests using the coffee and dates station

. Plays vital part in the Rotana Service Distinction program- by welcomin

guests upon arrival to the hotel main door- escorting guests to check-i

point- attending to guests on queue- greeting guests on their way to breakfast
and inquire about their satisfaction- and bidding farewell to departing guests
at the hotel main door

. Use the Tablet Registration tool to register guests on queue while waiting
for their turn to check-in at the Front Desk

. Extend personal service and attention to all Guests- with particular
emphasis to Club Rotana- VIP Guests- and Rotana Rewards Guests

. Proactively meet arriving guests at the main entrance and once they exit
their transportation

. Seeks out revenue opportunities such as taking restaurant reservations-
sales leads etc.

. Maintains and promotes up to date knowledge of the hotel and local services
and supply information and respond to Guest queries

. Deal promptly- efficiently and pleasantly with any queries

. Be aware of all special offers- promotions- and packages at the hotel to
promote to guests

We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.

As a Lobby Ambassador you are responsible to receive and give a warm welcome
to our guests- providing an efficient and courteous approach at all times and
your role will include key responsibilities such as:

. Offer consistently professional- friendly- warm and engaging service

. Be available for Guests at all times as a point of contact

. Actively represent all standards of the Arabian Cultural Connection program-
and interact with guests using the coffee and dates station

. Plays vital part in the Rotana Service Distinction program- by welcoming
guests upon arrival to the hotel main door- escorting guests to check-in
point- attending to guests on queue- greeting guests on their way to breakfast
and inquire about their satisfaction- and bidding farewell to departing guests
at the hotel main door

. Use the Tablet Registration tool to register guests on queue while waiting
for their turn to check-in at the Front Desk

. Extend personal service and attention to all Guests- with particular
emphasis to Club Rotana- VIP Guests- and Rotana Rewards Guests

. Proactively meet arriving guests at the main entrance and once they exit
their transportation

. Seeks out revenue opportunities such as taking restaurant reservations-
sales leads etc.

. Maintains and promotes up to date knowledge of the hotel and local services
and supply information and respond to Guest queries

. Deal promptly- efficiently and pleasantly with any queries

. Be aware of all special offers- promotions- and packages at the hotel to
promote to guests

Education- Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous
experiences in the Front Office Department within a hotel. You must deal in a
polite and sophisticated manner and have an excellent command of the English
language- both spoken and written. Multiple language ability is considered as
additional advantage.

Front Desk Agent – Al Ain Rotana – Al Ain

APPLY HERE


JOB REF: 3899245
JOB DESCRIPTION[
We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:
.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure
.Ensure guests are personally greeted by name- if known and escorted to thei

room to make them feel expected and welcomed

.Conduct in room & hotel familiarization and assist guest in hotel activit

enquiries / requests

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries

.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels

.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures

.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems

.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed

.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:

.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure

.Ensure guests are personally greeted by name- if known and escorted to their
room to make them feel expected and welcomed

.Conduct in room & hotel familiarization and assist guest in hotel activity
enquiries / requests

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries

.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels

.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures

.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems

.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed

.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

Education- Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and verbal
English communication skills and knowledge in an additional language- along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

Concierge Agent – The St. Regis Abu Dhabi

APPLY HERE

Job Number 1900103R
Job Category Rooms and Guest Services Operations
Location The St. Regis Abu Dhabi| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
pointed in the right direction. When they know you genuinely care about the
quality of their stay| you are operating at a level of excellence.

What you’ll do

Make bookings for Concierge Services as requested by guests
Advise guests on local area (tourism or business locations| sights or events)

Welcome guests and direct them to Reception

Know regular guest names and requirements

Accurate knowledge of hotel facilities and services

Answer guest questions and resolve guest problems

Promote the Hotel generally

Know the names| functions and locations of the Management Team

Ensure that guests receive their messages and faxes promptly

Assist with guest luggage when required

Be aware of daily functions| events| VIP and group arrivals

To carry out any other duties as required

]

JW Events Concierge – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 1900104T
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Event Concierge is the personal representative of the management to the
guests. It is your responsibility to greet the guest on arrival| Introduce
meeting services application and creates an atmosphere of good will; maintain
constant contact with the host; to ensure the high standards of service as set
by management; and to extend every effort to make the assigned party a
complete success.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – Based on Operation

Titles of Direct Reports – Server| Housemen

CANDIDATE PROFILE

_Experience:_

1-2 years 5 star hotel experience

_Skills and Knowledge:_

Guest satisfaction awareness

Impeccable standards of appearance

Honesty and integrity above reproach

Able to accept constructive criticism

Total commitment

Audio Visual Level I

Computer knowledge

_Education or Certification:_

Diploma or Degree in Hotel Management

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

To have a clean uniform and impeccable personal grooming in compliance with company standards.

To be at the assigned work area| in uniform| and ready to work at the time that is scheduled.

All Event Concierge will be required to completely familiarize himself with the location of each of the function rooms and related areas and the various workable types of set up to include the following: school style| theatre style| conference style| U-Shape| Hollow square| Hollow rectangle| Banquet style| T-Shape| E-Shape| Different types of buffet set up| Coffee Trolley.

To introduce one’s self to the guest on one’s station and project a warm cheerful| enthusiastic desire to be of service.

To wear a name tag as part of the proper uniform| as well as no excessive jewelry to be worn while working.

To comply with all safety regulations and company policies as outlined in the Employee’s handbook.

To assist guest/organizer all the time.

To ensure that all equipment| fixture and furniture are handled with great care.

To create a good working relationship with co-workers and maintain a courteous attitude towards the management and all the employees and guests of the hotel.

To bring any problems that may occur or any special requests by guests to their supervisor’s attention as soon as possible.

To provide the best possible proper service of guests of this hotel at all times.

To practice constantly the “Clean as you go” policy to uphold the highest sanitation standards.

Perform all other reasonable tasks as requested by management

To inspect all public areas (foyer| assembly areas| restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management

To coordinates the performance of all banquet associates.

Ensure all requested food and beverage| audio visual and special requests have been correctly placed

Introduce self to the guest/organizer and review your role

Thorough knowledge of JW Event Concierge Application.

OTHER

_Safety and Security:_

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

_Guest Relations:_

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

_Communication:_

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

_Working with Others:_

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement.

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

__

_Physical Tasks:_

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Guest Relations Coordinator – Al Maha – a Luxury Collection Desert Resort & Spa

APPLY HERE

Job Number 190001BY
Job Category Rooms and Guest Services Operations
Location Al Maha| a Luxury Collection Desert Resort & Spa| Dubai| Dubai|
United Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

MAIN REQUIREMENT

A candidate who can speak| read and write in Chinese. Must have a
background in Front Office and F &B specifically in a Hotel Industry.

JOB PURPOSE

To provide personalized services and the direct coordinating of all aspects of
the guest’s stay at the resort| through the co-ordination of other operations
units. To act as the primary link between the guests and the operations| being
responsible for ensuring delivery of the Resorts’ services to visitors and
guests. To maintain accurate procedures for guest ‘reception’ and check-in
formalities| and arrange daily activities in line with the resort’s services
and functionality.

JOB ACCOUNTABILITIES

– Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

– To carry out the procedure for guest check-in| reception and check-out
procedures| ensuring accuracy of Guest Reservations| accuracy of the guest|s
room rate| and accuracy of final billing in Opera. Ensure rates match market
codes and that any exceptions are documented and include an explanation.
Secure valid form of payment.

– Process all guest check-ins by confirming reservations in computer system
(e.g. OPERA)| verifying guest identity| requesting form of payment| assigning
room| and issuing room key in accordance with property policies and
procedures.

– To ensure that guests at all times receive the services| access to
facilities and individual requirements Requested by them| while maintaining
the policies| procedures and systems of the Resort. This is to be Done by
maintaining the personal contact with the guest and providing continuity to
the guests. Interaction with the other departments of the resort.

– To arrange and co-ordinate the activities| tours/transfers and special
requests of guests and visitors to The resort| ensuring that they have the
maximum comfort and convenience for the duration of their Visit.

– Ask for and enter loyalty programme information (e.g.| Marriott/ SPG)
during check-in process. Recognize and thank guests for their loyalty if there
are already members. Reconfirm benefits.
-To arrange and co-ordinate the activities| tours/transfers and special requests of guests and visitors to the resort| ensuring that they have the maximum comfort and convenience for the duration of their visit.

– To pass on all the relevant information (including complaints) to the other
departments in the Operation. To ensure that guests receives services in well-
coordinated and timely manner| this Includes additional information which may
be relevant to developing and upgrading service| guest History records|
Management and Sales and Marketing.

– To represent the image of the Resort’s services| its ideals| and its
policies by maintaining a groomed and professional appearance in dealing with
all visitors: and at all times promote a friendly| informal| and polite
relationship between guest and the resort staff.

– To assist and personally ensure that the accommodation| services and
facilities used by guest are at the required resort standards.

– To actively inquire and recommend the services| activities and facilities
of the resort to guests and visitors| ensuring that they are kept informed of
all the full range of options available to them.

– Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

– Process all check-outs including express check-outs| resolving any late and
disputed charges| settling account| retrieving room key| and requesting
comments on guest|s stay.

– Coordinate with Housekeeping to track readiness of rooms for check-in and
to report guest concerns.

– Review requests for late check-outs and approve according to occupancy –
File guest paperwork or documentation.

– Operate telephone switchboard station in order to answer telephone calls.

– Take room service orders over the phone| answering any questions regarding
the menu| inputting order into appropriate system| up-selling| following
method of payment policies| reading back the order to confirm its accuracy and
providing expected delivery time.

– Place and log call back for room service order within appropriate time
frame to ensure guest satisfaction. Notify guests and management of delays in
service delivery.

– Complete end-of-day activities including posting charges to accounts|
running night audit backup| and roll the date.

MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS

Qualifications: High school diploma or higher

Specialized Knowledge: Hotel Property Management System (Opera) and MS Office

Experience: At least 2 years working experience in a position relevant to the
Front Office procedures from 5 hotels and resorts. Experience in working in
remote locations is a strong asset.

Individual Experience: The candidates should have one or more of the following
abilities/experiences/traits.

1. Female candidate

2. Fluency in _English and Chinese_ (read| write and communicate)

3. Energetic and takes initiative. Is pro-active and persistent in pursuing
and completing tasks. Strives to exceed expectations and goals.

_

Agent-Guest Services – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 1900108V
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Abu Dhabi| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Guest Services Agent – German Speaker – Sheraton Jumeirah Beach Resort – Dubai

APPLY HERE

Job Number 1900107K
Job Category Rooms and Guest Services Operations
Location Sheraton Jumeirah Beach Resort| Dubai| United Arab Emirates VIEW
ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Villa Coordinator- Concierge – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19001070
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Guest Services Assistant – Le Royal Meridien Beach Resort & Spa – Dubai

APPLY HERE

Job Number 19000Z1U
Job Category Rooms and Guest Services Operations
Location Le Royal Meridien Beach Resort & Spa| Dubai| United Arab
Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
leisure. From rooms to restaurants| business facilities to leisure pursuits|
the emphasis is on providing guests with a dazzling array of options|
supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill
at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
the world on a plate.

Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers
a supervised Kid’s Club with an indoor and outdoor play area offering daily
activities.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Guest Service Agent – Sheraton Dubai Creek Hotel & Towers

APPLY HERE

Job Number 19000WFM
Job Category Rooms and Guest Services Operations
Location Sheraton Dubai Creek Hotel & Towers| Dubai| United Arab
Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Assistant Front Office Manager – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19000Z0W
Job Category Rooms and Guest Services Operations
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

__

_JOB SUMMARY_

_

Responsible for all front desk functions and staff. Areas of responsibility
include Switchboard Operations (AYS)| Front Desk sections and CID| as
applicable. As the assistant department head| directs and works with managers
and associates to successfully execute all front desk operations| including
guest arrival and departure procedures. Strives to continually improve guest
and associate satisfaction and maximize the financial performance of the
department.

SCOPE / BUSINESS CONTEXT

A Full Time position based at the Lapita Hotel.

Number of Direct Reports – Variable

Titles of Direct Reports – Manager

CANDIDATE PROFILE

Experience

High school diploma or GED; 4 years experience in the guest services| front desk| or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management| Hospitality| Business Administration or related major; 2 years experience in the guest services| front desk| or related professional area.

Skills and Knowledge

Job Specific Computer Skills – Using computer hardware and software specific to job (e.g.| MARSHA| PMS| SFA| NGS| Delphi| Point of Sale| HR technology).

Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.

Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment| meeting quality standards for services| and evaluation of customer satisfaction.

Operating Procedures – Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job.

Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

Writing – Communicating effectively in writing as appropriate for the needs of the audience.

Basic Computer Skills – Using basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Number Facility – The ability to add| subtract| multiply| or divide quickly and correctly.

Mathematics – Using mathematics to solve problems.

Originality – The ability to come up with unusual or clever ideas about products| services or situations| or to develop creative ways to solve a problem.

Management Competencies

Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment.

Applied Business Knowledge – Understands market dynamics| enterprise level objectives| financial metrics| and important aspects of Marriott|s business; skilled at using business knowledge to anticipate opportunities and risks.

Building a Successful Team – Skilled at building a cohesive team and facilitating goal accomplishment.

Building Strategic Working Relationships – Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.

Building Trust – Ability to interact with others in an honest| fair and respectful way; giving others confidence in one|s intentions and those of the organization.

Communication – Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.

High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Leading Through Vision and Values – Keeps Marriott|s values and business strategy at the forefront of decision making and actions.

Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.

Strategic Decision Making – Ability to gather and organize information relevant to a long-range goal or vision| develop alternative strategies| and execute a course of action to carry out strategy.

JOB FAMILY CORE WORK ACTIVITIES

Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.

Demonstrating Leadership – Utilizing interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Improving Service – Improving service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Communicating with Supervisors| Peers| or Subordinates – Providing information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Coaching and Developing Others – Identifying the developmental needs of others and coaching| mentoring| or otherwise helping others to improve their knowledge or skills.

Developing and Building Teams – Encouraging and building mutual trust| respect| and cooperation among team members.

Modeling Appropriate Behaviors – Serving as a role model to demonstrate appropriate behaviors.

Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals| budget goals| team goals| etc.

Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.

Guiding| Directing| and Motivating Subordinates – Providing guidance and direction to subordinates| including setting performance standards and monitoring performance.

Communicating Information Timely – Informing and/or updating the executives| the peers and the subordinates on relevant information in a timely manner.

Setting Goals – Establishing challenging| realistic and obtainable goals to guide operation and performance.

Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates| absence.

Managing Daily Operations of the area or department – Managing day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.

Organizing| Planning| and Prioritizing Work – Developing specific goals and plans to prioritize| organize| and accomplish your work.

SPECIFIC DUTIES

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Ensures compliance with all Front Office policies| standards and procedures.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality| exemplifies excellent customer service| and creates a positive atmosphere for guest relations.

Solicits associate feedback| utilizes an “open door” policy| and reviews associate satisfaction results to identify and address associate problems or concerns.

Ensures associates are treated fairly and equitably.

Strives to improve service performance.

Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met.

Empowers associates to provide excellent customer service.

Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Establishes and maintains open| collaborative relationships with associates and ensures associates do the same within the team.

Ensures recognition of associates is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Manages associate progressive discipline procedures for Front Office Staff.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards| guest satisfaction results and other data to identify areas of improvement.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Celebrates successes and publicly recognizes the contributions of team members.

Responds to and handles guest problems and complaints.

Observes service behaviors of associates and provides feedback to individuals and/or managers.

Manages department controllable expenses to achieve or exceed budgeted goals.

Ensures hotel policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Responsible for guest profiles in OPERA

In the absence of the Director of Front Office| represents the department

Conducts weekly and if required weekend MOD duties

OTHER

Performs other related tasks as assigned by management.

Complies with Marriott International Hotels Limited Regional Office policies and procedures.

Working hours as required to do your job but normally not less than 48 hours per week.

_

]

Guest Relations Agent – Japanese Speaker – Dubai Marriott Harbour Hotel & Suites

APPLY HERE

Job Number 19000ZMG
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Supply guests with directions and information regarding property amenities|
services| and hours of operation| and local areas of interest and activities.
Contact appropriate individual or department (e.g.| Bellperson| Front Desk|
Housekeeping| Engineering| Security/Loss Prevention) as necessary to resolve
guest call| request| or problem. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive| record| and
relay messages accurately| completely| and legibly. Respond to special
requests from guests with unique needs. Communicate VIP arrivals to designated
personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; thank guests
with genuine appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals. Comply with quality assurance expectations and standards. Identify and
recommend new ideas| technologies| or processes to increase organizational
efficiency| productivity| quality| safety| and/or cost-savings. Stand| sit| or
walk for an extended period of time or for an entire work shift. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Front Desk Agent – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000ZOR
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Office Manager – The Abu Dhabi EDITION – The Abu Dhabi EDITION

APPLY HERE

Job Number 19000UAX
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand Edition Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge| skills and/or
abilities. To perform this job successfully| the incumbent will possess the
abilities and aptitudes to perform each duty proficiently.

QUALIFICATIONS:

High school diploma or GED; 1 year of experience in the guest services| front
desk| or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration or related major; 2 years of
experience in the guest services| front desk| or related professional area.

At least 2 years of experience in the Front Desk| Guest Services and/or
related professional area| in a Luxury and/or Lifestyle environment.

ESSENTIAL JOB FUNCTIONS:

Managing Front Desk Operations

Utilize interpersonal and communication skills to lead| influence| and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.

Encourage and build mutual trust| respect| and cooperation among team members.

Serve as a role model to demonstrate appropriate behaviors.

Supervise and lead employees; understand employee positions well enough to perform duties in employees’ absence.

Improve service by communicating with and assisting employees to understand guest needs and by providing guidance| feedback and individual coaching when needed.

Ensure that the Front Desk Team is trained and supervised to provide fast| efficient| resolutive and personalized service.

Managing Front Desk Goals

Manages day-to-day operations| ensuring the quality standards and meeting the expectations of the customers on a daily basis.

Develop specific goals and plans to prioritize| organize| and accomplish them.

Handle complaints| settle disputes| and resolve grievances and conflicts| or otherwise negotiate with others.

Supervises staffing levels to ensure that guest service| operational needs and financial objectives are met.

Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations| recognize performance| and produce desired results.

Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Monitor daily guest feedback results and identify trends in customer experiences| working to maximize overall hotel guest satisfaction.

Supporting Projects and Policies Related to Front Office and Safety

Ensure compliance with all policies| standards and procedures.

Understand and implement all emergency plans including accident| death| elevator| thefts| vicious crimes| bombs| fire| etc.

Understand and comply with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provide services that are above and beyond for customer satisfaction and retention.

Improve service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained| guest satisfaction is achieved| and employee well-being is preserved.

Serve as a leader in displaying outstanding hospitality skills.

Empower employees to provide excellent customer service.

Observe service behaviors of employees and provide feedback to individuals.

Provide immediate assistance to guests as requested.

Interact with customers on a regular basis to obtain feedback on quality of product| service levels and overall satisfaction.

Review comment cards and guest satisfaction results with employees.

Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

Managing and Conducting Human Resource Activities

Assist in the interviewing and hiring of employee team members as needed

Facilitate various training activities as per operational and development needs.

Identify the developmental needs of others by coaching| mentoring| or otherwise helping others to improve their knowledge or skills.

Provide guidance and direction to subordinates| including setting performance standards and monitoring performance.

Communicate performance expectations in accordance with job descriptions for each position and monitor progress.

Celebrate successes and publicly recognize the contributions of team members.

Solicit employee feedback| utilize an “open door” policy and review employee satisfaction results to identify and address employee problems or concerns.

Support a departmental orientation program for employees to receive the appropriate new hire to successfully perform their job.

Managing Projects and Policies

Implement the customer recognition/service program| communicating and ensuring the process.

Train staff and monitor adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervise same day selling procedures and optimize usage of the company’s upselling program to maximize room revenue and control property occupancy

Ensure property policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Additional Responsibilities

Provide information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Inform and/or update executives| peers and subordinates on relevant information in a timely manner.

Analyze information and evaluate the results to choose the best solution and solve problems.

Maintain a strong working relationship with all departments to support property operations/goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicate any variations to the appropriate department in a timely manner.

Participate as needed in the investigation of employee and guest accidents.

Participate in departmental meetings and continually communicate a clear and consistent message regarding the Front Desk goals to produce desired results.

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Determine how change impacts self and others; display flexibility in adjusting priorities; and communicate both the reasons for change and how it impacts the workplace.

Communication – Customize approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interpret verbal and non-verbal behavior; and model active listening to ensure understanding.

Problem Solving and Decision Making – Model and coach others on breaking complex issues into manageable parts| identifying and evaluating alternatives and their implications before making decisions| and involving and gaining agreement from others when making key decisions.

Professional Demeanor – Exhibit behavioral styles that convey confidence and command respect from others; make a good first impression and represent the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Lead and participate as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Set high standards of performance for self and/or others; assume responsibility for work objectives; initiate| focus| and monitor the efforts of self and/or others toward the accomplishment goals; proactively take action and go beyond what is required.

Planning and Organizing – Gather information and resources required to set a plan of action for self and/or others; prioritize and arrange work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interact with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develop and sustain relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

Global Mindset – Support employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilize differences to drive innovation| engagement and enhance business results; and ensure employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability – Evaluate and adapt the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provide guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seek and make the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understand and utilize business information to manage everyday operations and generate innovative solutions to approach team| business| and administrative challenges.

Technical Acumen – Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

Guest Services – Knowledge of procedures for wake-up services| safe deposit boxes| room and property amenities| property-specific programs (e.g.| kids programs)| guest rewards programs| and local attractions.

Front Desk – Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e.| MGS| MARSHA| PMS| Fidelio Opera| FOSSE| Call Accounting| Voicemail| Movies| Key); vendors| products| services| and merchandise; front desk supply management; room inventory management.

Problem Resolution – Ability to record| track and resolve guest problems via property software (i.e. Guestware| FOSSE| etc.) handle emergencies| and effectively deal with customer issues and complaints.

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Use basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Demonstrate ability to add| subtract| multiply| or divide quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension – Demonstrate understanding of written sentences and paragraphs in work-related documents.

Writing – Communicate effectively in writing as appropriate for the needs of the audience.

]

Bellman – W Dubai – The Palm

APPLY HERE

Job Number 18003H8H
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

Re:Mix Talent (Bellman) – Aloft City Centre Deira – Dubai

APPLY HERE

Job Number 19000YDE
Job Category Rooms and Guest Services Operations
Location Aloft City Centre Deira| Dubai| Dubai| United Arab Emirates VIEW
ON MAP
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

F&B Service Assistant – Grosvenor House – a Luxury Collection Hotel

APPLY HERE

Job Number 19000YPX
Job Category Food and Beverage & Culinary
Location Grosvenor House| a Luxury Collection Hotel| Dubai| Dubai| United
Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

A pinnacle of perfection| set within the cosmopolitan Dubai Marina. Grosvenor
House Dubai is a landmark of prestige and a symbol of refinement. It is a home
for culture| creative excellence| and a collector of lasting impressions.

Grosvenor House is a name steeped in excellence and combines luxurious
standards with futuristic flair. A guardian of tradition| perfectly refined.
The Grosvenor House prides itself on its impeccable service| built on the
legendary hospitality of Arabia. Every wish expressed is met with equal
measures of priority| discretion and charm.

Located close to the city center within easy reach of business and leisure
facilities| the Grosvenor House is the ideal location for business| leisure or
for it your home.

JOB SUMMARY

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_

Rooms Technician – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000YHQ
Job Category Engineering and Facilities
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

To perform scheduled preventative maintenance in guest rooms| (PPM/MRT) and/or
guest corridors as required| including flipping/inspecting mattresses| box
springs and assembling bed frames| vacuuming bulkheads| repairing carpets and
upholstery| touch-up painting| touch-up furniture ensuring that all necessary
hardware and appliances are present in the room and in working order|
replacing light fixtures| and inspecting and repairing grout and caulking.
Maintain| repair and clean all guest rooms in accordance with the property
room preventative maintenance procedures and standard guidelines.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports –

CANDIDATE PROFILE

Experience:

Minimum 2 years of related work experience in a 5-star property

Skills and Knowledge

Basics of engineering drawing
Ability to Troubleshoot and perform basic repair of in-room equipment| fixtures & appliances
Good understanding of Electrical| Air conditioning| Plumbing systems; and Carpentry/Masonry
Demonstrated knowledge of electrical Tools and Instrumentation
Knowledge of Lock/Tag Out Protocol| OSHA and other safety procedures
Understanding of maintenance inventory and requisition of parts and Guestroom supplies as needed.
Excellent ability to verbally communicate with guests (and co-workers) to resolve maintenance issues with little to no supervision

Education or Certification

Minimum Technical| Trade or Vocational Certificate/Diploma or equivalent

SPECIFIC DUTIES

__

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Follow guest room preventive maintenance checklist to individually complete rooms preventative maintenance process for guest rooms in efficient and effective manner.
Responsible for Engineering related guest room requests and response in a timely manner.
Ensure that all Work Order| PPM & General Maintenance works are executed| as directed by the immediate supervisor
To keep Housekeeping / Front Office informed of issues preventing the sale of a room
To familiarize with the operation of the Guestware enterprise system and check the system daily.
To retain daily logs for all work carried out and spares requested/ordered.
Ensure all the portable appliances in the room are PAT tested
Maintain engineering area is safe| kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation. Report any serious maintenance problems| unusual findings| or safety hazards immediately to the manager/supervisor
Participate in departmental meetings and training etc.
Assist in energy conservation program| as assigned
Comply with hotel and corporate LSOP’s and SOP’s.
To attend all safety and fire training and adhere to safety instructions at work to prevent any accidents.
Serve as an active member of hotel emergency response team.
Take active role in the TQM process.
To ensure that you maintain a high level of hospitality and guest concern. Practice at all times “Empowerment” and do whatever it takes to satisfy the guest.
Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident free manner and to create a safe working environment for himself and for others.
Maintain high standard of GSS and Brand standard for guest rooms and related areas.
To carry out other job assignments given by DOE or designate| as business demands.

Safety and Security

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

The physical ability to stand and or walk frequently.
The physical ability to climb on a ladder or scaffolding to heights in excess of 10’| balance| and work above the shoulder frequently.
The physical ability to occasionally bend/stoop| kneel| crouch| and squat in order to operate and maintain the Plant and Equipment.
The physical ability to use both hands for frequent grasping and occasional fine manipulation
The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
The physical ability to occasionally push and pull various items| such as equipment| tools etc.
The physical ability to work at heights for extended periods of time and to tolerate required personal protective equipment such as steel toed shoes| work gloves| safety glasses| ear protection| dust masks| safety belts and safety shoes on a continuous basis.

_

Spa Receptionist – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 18002F03
Job Category Spa
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square meters and feature the Sheraton Sweet
Sleeper® Bed. Our expansive conference center boasts meeting rooms with
natural illumination and state-of-the-art audiovisual technology. The Sheraton
Grand Hotel also offers a Sheraton Club Lounge that has extensive services and
exciting 31st-floor views.

_POSITION PURPOSE_

__

To welcome guests and answer all enquiries observing set standards and with
patience. Have a complete knowledge of the treatments and services offered|
and any promotions that may be on offer at the time. To ensure that all
operational procedures| codes of conduct and standards of appearance as laid
down by the Spa Supervisor are implemented and adhered to by all reception
staff. To organize scheduling and maximize use of time within the diary.

_ESSENTIAL FUNCTIONS_

__

– To ensure a warm friendly welcome to all clientele at all times.

– To co-ordinate guests consultation records with the Therapists.

– Ensure that all relevant spa staff receive a print out of their daily
schedule.

– To adhere to an agreed reporting system on a timely basis.

– To be responsible for all billing procedures at the reception desk and the
correct reconciliation of funds at the close of each shift and at the end of
the day’s work.

– Complete daily opening procedures and check lists per relevant area daily.

– Schedule reservations of Spa services for guests and monitor availability
of treatments and staff to ensure prompt service according to the relevant
skills of the therapists.

– To organize scheduling to maximize use of time and profitability whilst
ensuring that the client’s needs are of first importance.

– Assist with administration duties such as| purchasing| receiving and
inventory reporting.

– To give the clientele the best possible service| and make the client feel
important.

– To show a professional attitude at all times| particularly with regard to
punctuality| appearance and general manner.

– To ensure that all administrative procedures run professionally.

– To supervise and conduct the safety of users and equipment in the spa and
receive training to ensure that all relevant legislation pertaining to the
Health and Safety at Work Law and Health and Hygiene standards are implemented
and monitored within the spa.

– To recognize the importance of ‘sales’ in every aspect of their role.

– To have full retail knowledge of products and prices charged.

– Must attend all training courses as deemed necessary by the Spa Supervisor.

_QUALIFICATION STANDARDS_

__

– Must have proven track record in Spa| Fitness or Hospitality industry

– Must be able to assist guests with inquiries

– Must be able to speak and write in English

– Totally embrace the philosophy of guest and customer service and owns the
guests;

– Identify yourself with the hotel’s brand and operating philosophy;

– Possess a warm and friendly demeanor;

– Strive to achieve satisfaction and delight of our customers;

– Is detail oriented.

_

At Your Service Agent – Courtyard Dubai – Green Community

APPLY HERE

Job Number 19000WAJ
Job Category Rooms and Guest Services Operations
Location Courtyard Dubai| Green Community| Dubai| United Arab Emirates

Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Duty Manager – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCP
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Operator-Room Service – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19000WNG
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Abu Dhabi| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Take room service orders over the phone. Answer questions on menu selections|
and check with kitchen staff. Answer guest questions or concerns regarding the
origin| vintage| and style of various wines. Place and log call back for room
service order. Notify guests and management of delays in service delivery.
Communicate additional meal requirements| allergies| dietary needs| and
special requests to the kitchen. Maintain cleanliness of work areas throughout
the day. Record transaction in MICROS system at time of order. Complete all
closing reports| including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards| anticipate and address guests| service needs| assist
individuals with disabilities| and thank guests with genuine appreciation.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Bellboy – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19000WAN
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square meters. Our expansive conference center
boasts meeting rooms with natural illumination and state-of-the-art
audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club
Lounge that has extensive services and exciting 31st-floor views.

_POSITION PURPOSE_

To provide our hotel guests with an on brand personalized Sheraton experience
plus follow and implement the welcome/farewell modules and Sheraton Brand
Standards/Guidelines.

_ESSENTIAL FUNCTIONS_

Ensure that services provided are in harmony with our Sheraton core values

Ensure that our guests receive an on brand personalized arrival/departure experience.

Ensure smooth and clear communication with all other FO| HK| club and Room service associates.

Acquire the proper product and service knowledge needed to perform your job properly.

Be aware of the hotel Fire and Emergency procedures.

Deliver faxes| envelops| parcels and packages to guest rooms.

Room the guest and show the room features after check in as per Sheraton Brand Standards.

To load and unload luggage from vehicles.

Open transport doors and greet guests.

Be aware of daily functions| events| and VIP and group arrivals.

_SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES_

Good communication and Follow up skills.

Preferably computer skills.

Good command of English.

Organized and punctual.

Totally embrace the philosophy of guest and customer service and owns the guests.

Strive to achieve satisfaction and delight of our customers.

Is detail oriented.

Thrive on pride of work and its product.

Play as a team to achieve common goals.

_

Guest Relations Agent – Admin – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000WO4
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

To be fully responsible for the smooth and efficient arrival and departure
planning of all guests. Responsible for pre-arrival communication for VIPs and
Penthouse bookings. Prepares for all VIP arrivals and departures and meet &
greets. Proactively ensures guests’ needs are met and exceeded at all times.
Rresponsible for admin daily tasks| completion for check lists| pre-arrival
and post arrival to manage and effective distribution to ensure proper
resolution of any guest concerns.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

CANDIDATE PROFILE

Experience:

Customer services/contact.
Hotel/hospitality experience especially in the Middle East will be an added value

Skills and Knowledge

Communication skills
Computer literate; MS Office| MS Excel| MS Word| MS Power Point & knowledge of Opera and Marsha is mandatory
MS Office| English language (written and spoken)

Education or Certification

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Prepare for VIP arrivals for the current day and also tomorrow
Assign room and place OOS the day prior depending on the guest preferences and hotel inventory
Ensure all welcome packs are completed
Ensure all pre-arrival communication information is updated in Opera
Ensure amenities are in the room prior to guests arrival
Merge profiles to ensure missing stay|s with Marriott rewards are reduced
Controlling Rooms Division amenities
Communication with IRD to ensure timely delivery of amenities
Using Micros system to place orders
Controlling costs by tracking amenity consumption
Provide hotel management a condensed informative document regarding the VIP|s for today and tomorrow
Maintain strong positive relationships with Housekeeping and Engineering regarding VIP rooms
Daily communication with IRD providing amenity forecasts.
All emails are read| understood and actioned.
Traces are used in Opera; placing them for follow up| resolving them once completed
Ensuring Executive Committee members are aware of VIPs and coordinating personalized requests and communication
Providing internal communication through effective handover|s
Preparing and utilizing Coversheets ensuring all guest information is included
Assigning VIP status| organizing amenities and providing pre-arrival communication for Long Stay bookings
Assigning VIP status| organizing amenities and providing pre-arrival communication for Repeat guests on their milestone stay
Ensure ETA|s are gained for all bookings through pre-arrival communication to ensure a smooth arrival experience
Update Manager On Duty issues into guest Opera profiles ensuring all information is retained for future stay|s
Silver Marriott Reward members are highlighted| prepared for and also courtesy call completed to ensure maximum satisfaction
Preferences identified for Thoughtful gestures to be completed
Highlight| prepare and oversee the arrival experience for 2 and 3 bedroom suite bookings| ensuring all team members are aware
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline
Complete any additional tasks assigned by Managers / supervisors or team leaders efficiently in order for smooth functioning of the department

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Protocol Officer – Front Office – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000WO9
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

To welcome and greet all guests entering the hotel.
To assist and provide information| direct/escort to their desired locations within the hotel
To welcome and provide a welcome drink to all arriving guests
To bid farewell to all departing guests

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 1
Titles of Direct Reports – Director of Protocol

CANDIDATE PROFILE

Experience:

Ideally will have experience in a guest facing role for a minimum of 12 months within the U.A.E

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Strong Organizational skills
Pro-active and reliable
Able to work alone and within a team
Able to work flexible hours
Ability to stand for long hours
Strong knowledge about local area

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

_Welcome and greet hotel and protocol VIP guests (Diplomats| sheikhs and Royal families) according to the Marriott International Standards as an ambassador or the JW Marriott Marquis Hotel Dubai_
_Responsible of taking care of the VIP guests upon arrival| during the stay and upon check-out._
_Responsible of updating all the VIP Guest lists and business cards list. And VIP cards holder._
_Responsible of preparing and sending greeting cards for all the VIP Guests if there are any occasions as well as sending emails and arranging the setup and the purchase orders in case we have a celebration like (National Day celebration)._
_Responsible of making rooms reservations and restaurants reservation for VIP guests| and coordinate with other department if there is any special setup in the room._
_Responsible of replying the department emails| coordinate with HR and update all training to the team._
_Responsible of organizing the training hours for the team as department head request and follow up._
_Responsible of updating the daily brief list and restaurants reservations list| and collecting all information about VIP’s on arrivals or events in house._
_Responsible of coordinating with sales| marketing events and banquets departments about the VIP events or VIP groups._

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

1. Protocol officer task

Prepare the VIP list and the special events
Making the VIP guest reservation
Maintaining the special local event by sending emails to the VIP guest
Preparing the Protocol and Government Relation team roster/attendance| sick leave| vacation.
Organizing the events calendar
Responsible for the staff training
In-charge of all the Local events at the Hotel

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print)

1. Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Concierge Agent – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000W5Q
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

To welcome and escort our Guests| ensure that their luggage is handled as per
brand standards of Marriott International| focus on ensuring that the highest
levels of hospitality and service are provided. Represent concierge department
in resolving any guest or hotel related situation. Maintain the flow of guest
traffic and direct guests within the Lobby.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Similar experience| Traffic Management| local knowledge.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)| Innovative| Pro-active and reliable| Outgoing personality and outstanding guest service skills.
Knowledge of local area| local attractions| entertainment and landmarks
Hotel knowledge| Ability to work collaboratively with hotel service team in providing exceptional customer service
Excellent telephone etiquette |Strong problem-solving skills
Strong organization and working to deadline skills

Education or Certification

Higher Secondary Education.

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Welcome all guests with a smile and maintain a professional approach at all times.
15/5 rule is followed by own self and all associates for all guests interactions.
Be knowledgeable about daily hotel operations| check daily event sheet | bulletin boards and be up to date with all changes| new procedure and events.
Attend the shift briefing| daily 15 minutes training and front office monthly meeting.
Check concierge area for cleanliness| loiters| clean desk| stationary| transportation revenue and other as required by operation.
Brief associates for the shift and planned break times for the day based on operations.
Keeps knowledge of all guest requests waiting and resolved by agents and converses and escalate with guest for an exempted waiting time.
Interacts with guest| understands requirements and assist accordingly.
Personally takes initiative to involve issues relevant to concierge operations.
Conduct familiarization tour for new joiners and there training matrix follow ups.
In depth knowledge of service notes| brand standards and hotel property for all queries.
Takes high care of any guests property that is been handled by the concierge associates.
Maintains brand ethics at concierge by being well groomed at all times.
Maintains accuracy of break timings and serve themselves as a role model for others
Takes initiative through empowerment| ensures guests satisfaction and conducts briefing as and when requested.
Be familiar with local area and location of company offices| banking institutions| Shopping malls| Restaurants| etc.
Be fully aware of all safety and emergency procedures.
Be security conscious at all times| inform manager of anything suspicious.
Reports any accidents immediately to the management.
Perform any reasonable request as directed by management.
Actively participate in the Quality improvement process.
Maintain close working relationships with other departments.
Be confidential and respect the privacy of our Guests.
Is informed about all transportation request of the day.
Attending events briefing with Valet| concierge and leadership.
Ensures availability of stationaries and there usage regularity for all guest interactions.
Keeps informed Concierge Desk / Duty Manager for any incident.
Report to work on time in proper| clean uniform with name tag.
Personal appearance & grooming must confirm with standard.
Be knowledgeable about hotel procedures and check all bulletins for information.
Be flexible with regards to work schedule.
Have Knowledge about city and local attraction to answer any guest query.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Adheres to the compliance of booking high risk activities| tours| and transport to those contracted by the hotel and follows Marriott Verbiage if any other requests made by guest directly for other companies.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name at all times.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 20 pounds without assistance.

Guest Services Associate – Aloft Abu Dhabi

APPLY HERE

Job Number 19000WUN
Job Category Rooms and Guest Services Operations
Location Aloft Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Aloft Abu Dhabi – the first hotel to open in our EAME Division (Europe| Africa
and the Middle East)| introduces style at a steal to a modern Middle Eastern
metropolis.

Boasting 408 spacious loft-like rooms| cutting-edge technology and a vibrant|
energizing social atmosphere| Aloft Abu Dhabi is ideally positioned in the
ultra-modern Abu Dhabi National Exhibition Centre (ADNEC)| a micro-city of
restaurants| a marina and only 20 minutes away from a bustling downtown
featuring cosmopolitan culture| lush public parks and a scenic promenade.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Guest Services Associate – The St. Regis Abu Dhabi

APPLY HERE

Job Number 190003N8
Job Category Rooms and Guest Services Operations
Location The St. Regis Abu Dhabi| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Front Desk Agent – Courtyard Dubai – Green Community

APPLY HERE

Job Number 19000WSJ
Job Category Rooms and Guest Services Operations
Location Courtyard Dubai| Green Community| Dubai| United Arab Emirates

Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
checked in and pointed in the right direction. When they know you genuinely
care about the quality of their stay| you are operating at a level of
excellence.

What you’ll do

Organize| confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment| verifying and adjusting billing as needed
Provide guests with room and hotel information| directions| amenities and local interests
Run daily reports| reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports| counting the bank at the end of each shift securely
Accept and record wake-up calls| delivering to the right department
Communicate any emergency| lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

Guest Relations Agent – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000WNY
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Ensuring lobby coverage at all times and special attention in serving VIPs and
Elite members.

Serving guest at the front desk| executive lounge reception (if necessary) and
main lobby while providing the highest level of service possible in an
efficient courteous and professional manner by following Marriott Standards.
Creating memorable experiences for our accomplished guests especially looking
after the Elite members.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

CANDIDATE PROFILE

Experience:

Customer services/contact.
Hotel/hospitality experience especially in the Middle East will be an added value.

Skills and Knowledge

Excellent command of English oral and written communication skills – Arabic or other European Language is an added advantage
Opera knowledge
Tolerant for all guests and colleagues (regardless of race| sex| color or religion)
Diplomatic and positive
Proactive and responsible
Ability to take simple decisions
A people’s person
Fast Learner
Team player
Able to get on well with people from many different backgrounds| cultures| etc.
Able to work under pressure
Ability to multi tasks
Should be flexible and able to work in shifts
Ability to handle cash
Have knowledge of selling skills
Knowledge of Dubai is preferred but not essential
Basic accounting skills

Education or Certification

College Graduate-Preferred
Hotel School is an added advantage-Preferred

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Report to work on time in proper| clean uniform with name tag| griffin| service note| etc.
Maintain high standards of personal hygiene and wear proper uniform at all times (incl. name badge| griffin| service note| etc.).
Ensuring lobby coverage at all times and special attention in serving VIPs and Elite members.
Perform “In Room Check-in” to assigned VIPs and Elite members.
Coordinate with Transportation Desk to ensure timely pick-up and drop-off of guests and whenever possible welcome them at the main drive and assist with check-in
Follow the department check-list and task.
Be knowledgeable about hotel procedures and check all bulletins for info
Get a daily briefing about all special events
Have knowledge about all room rates| discounts and promotions and know how to handle it
Have knowledge about all guest rooms| features and amenities plus all services offered by the hotel
Check in the guest according to SOP & LSOP and Job aids
Follow all cash handling procedures and be able to check out all guests properly
Perform any reasonable request as directed by Management
Operate MARSHA / OPERA and other systems as required
Be knowledgeable of Marriott Rewards| Elite program and other Frequent flyer programs as required
Know the Brand Standard Audit Points and conform adherence
Answer the telephone according to telephone etiquette as laid down by Marriott Standards
Know the procedure to handle safety deposit boxes
Handle email and messages in compliance with guidelines laid down and in a confidential manner
Ensure the cleanliness and upkeep of the Lobby and other work areas
Ensure that all guest problems are solved by using LEARN/GUEST models and escalated properly
Assist fellow associates on their jobs to ensure completion of all jobs on time
Be knowledgeable of all emergency procedures and know how to act on them when required
Due to the nature of our business| to understand that work schedules and demands of the position may vary from time to time.
Ensure all guests are welcomed| met and greeted| offered welcome drinks and/or cold towels (depending on brand) and escorted to the elevators and/or room according to the JW Marriott Welcome Experience.
Use password with discretion and follow all policies laid down by Marriott Intl. with regards to PCI.
Be familiar with all local attractions| hotels| restaurants| etc.
Protect guest and associate security by never revealing any personal information| room numbers| addresses| telephone numbers etc. unless authorized by a manager.
Close shift at the end of the day by strictly following the blind drop closing procedures.
Front desk/Guest Relations leader will always verify your shift closing.
Report any unusual occurrences and/or requests to a Manager.
Act as a hotel and brand ambassador at all times.
Be proactive in anticipating guest needs and ensure lobby presence is maintained at all times.
Be familiar with daily checklists/events/arrival-departure trend of your shift to ensure smooth operations.
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance

Concierge- Guest Service Agent – JW Marriott Hotel Dubai

APPLY HERE

Job Number 19000WR2
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Front Office Supervisor – The Abu Dhabi EDITION – The Abu Dhabi EDITION

APPLY HERE

Job Number 19000WPI
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB OVERVIEW:

Assists the Front Desk team by administering Front Desk functions| always
ensuring that the highest levels of hospitality and service are provided.
Areas of responsibility include but are not limited to: processing all guest
check-ins by confirming reservations| assigning rooms| and issuing and
activating room keys; assisting staff with expediting problem payments| pre-
registering designated guests and preparing key packets; following up with
guests regarding satisfaction with guest-related issues; organizing and
coordinating check-in/pre-registration procedures for arriving groups;
reviewing/tracking/accommodating requests for room changes when possible;
ensuring rates match market codes and documenting exceptions; performing
duplicate reservation checks; running daily reports; following up with guests
to ensure their requests have been met to their satisfaction.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge| skills and/or
abilities. To perform this job successfully| the incumbent will possess the
abilities and aptitudes to perform each duty proficiently.

QUALIFICATIONS:

High school diploma or GED equivalent.

No supervisory experience is required.

ESSENTIAL JOB FUNCTIONS:

Main Responsibilities

Be familiar with Hotel services| operational hours and ongoing promotions.

Have a thorough knowledge of The Abu Dhabi EDITION product and services.

Ensure all forms of communication are used to full capacity and relevant
information is handed over to the next shift.

Demonstrate and promote Quality Awareness amongst the Front Office team. Seek
ways to improve and maintain guest satisfaction scores for all front office
sections.

Process all payment types such as room charges| cash| debit| or credit.

Review and action the accurate set up of accounts for each guest (i.e.| share-
with’s| separate room/tax/incidentals| comp).

Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.

Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest calls and/or request.

Communicate with Rooms Coordinator to track readiness of rooms for check-in.

Count bank at the beginning and end of shift. Balance and drop receipts
according to Accounting specifications.

Assist management in scheduling| evaluating| counseling| disciplining|
motivating and coaching employees.

Speak with others using clear and professional language.

Prepare and review written documents accurately and completely.

Develop and maintain positive working relationships with others.

Ensure adherence to quality expectations and standards.

Ensure proper use of the telephone etiquette as per EDTION standards.

Establishes and maintains open| collaborative relationships with employees.

Perform any other reasonable job duties as requested.

Ensuring and Providing Exceptional Guests Service

Collaborates with the whole of the Front Office team on ways to continually
improve guest service.

Provides services that are above and beyond expectations for guest
satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Displays outstanding hospitality skills.

Safety and Security

Follow property specific procedures for handling emergency situations (e.g.|
evacuations| medical emergencies| natural disasters).

Report work related accidents| or other injuries immediately upon occurrence
to manager/supervisor.

Follow company and department safety and security policies and procedures to
ensure a clean| safe| and secure environment.

Identify and correct unsafe work procedures or conditions and/or report them
to management and security/safety personnel.

Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Ensure uniform| nametags| and personal appearance are clean| hygienic|
professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with
company policies and procedures.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and
requests using brand or property specific process (e.g.| LEARN) to resolve
issues and build trust.

Address guests| service needs in a professional| positive| and timely manner.

Assist other employees to ensure proper coverage and prompt guest service.

Welcome and acknowledge each and every guest with a smile| eye contact| and a
friendly verbal greeting| using the guest|s name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Anticipate guests| service needs| including asking questions of guests to
better understand their needs and watching/listening to guest preferences and
acting on them whenever possible.

Communication

Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional
language.

Provide assistance to coworkers| ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Discuss work topics| activities| or problems with coworkers| supervisors| or
managers discreetly and quietly| avoiding public areas of the property.

Prepare and review written documents (e.g.| daily logs| business letters|
memoranda| reports)| including proofreading and editing written information to
ensure accuracy and completeness.

Assists Management

Assist management in establishing and communicating goals| performance
expectations| timetables and deadlines for shift or departmental operations
and ensure that they are understood.

Assist management in preparing and conducting performance reviews of
employees.

Assist management in counseling hourly employees on work related concerns and
issues to ensure satisfaction and productivity.

Encourage and motivate Front Desk employees to perform their best| take
responsibility for tasks and assignments| make decisions and provide input on
possible improvements.

Coordinate tasks and work with other departments to ensure that the department
runs efficiently.

Assign and ensure work tasks are completed on time and that they meet
appropriate quality standards.

Working with Others

Handle sensitive issues with employees and/or guests with tact| respect|
diplomacy| and confidentiality.

Develop and maintain positive and productive working relationships with other
employees and departments.

Support all co-workers and treat them with dignity and respect.

Actively listen to and consider the concerns of other employees| responding
appropriately and effectively.

Partner with and assist others to promote an environment of teamwork and
achieve common goals.

]

Guest Service Agent – JW Marriott Hotel Dubai

APPLY HERE

Job Number 19000WQY
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Bellman – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000D4Y
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

Residence Concierge Coordinator – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 190007B7
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

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