Job Number 18003EF3
Job Category Rooms and Guest Services Operations
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
Position Type Non-Management/Hourly
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The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.
The Front Office Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.
Job responsibilities will include, but not limited to the following:
To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To conduct a daily briefing with the Guest Services team prior to each shift, emphasizing on the current occupancy, hotel activities, special promotions, VIP guests, etc.
To assist the Assistant Front Office Manager with the on-going training of all Front Office staff including new recruits.
To ensure that the Front Office Logbook is maintained from shift to shift to guarantee effective communication.
To ensure that rooms are allocated for the expected arrivals, giving priority to special guests, VIP and regular guests.
To monitor the current occupancy status periodically in order to initiate room sales and ensure that we are reaching or exceeding budgetary targets.
To prepare the staff schedule to meet workload and occupancy, and to prepare the timesheets as requested by Personal.
To be acquainted with, and enforce all policies and procedures related to the Rooms Division operation.
To move into this position you should have
Tenure in current position minimum one year
Minimum one year experience in front office
Hospitality Graduate or equivalent qualification
Two years plus experience in similar role in five stars property.
Good interpersonal, People management and Leadership skills
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Knows Opera well, train the trainer certificate preferred
Good English command in speaking and writing,
Second language German, Russian or Italian preferred
Friendly & outgoing personality, well presented & groomed, good manners.