Concierge – W Dubai – The Palm – Dubai

APPLY HERE

Job Number 19000FLI
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Club Guest Service Agent/Club Receptionist – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19000EIV
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

_POSITION PURPOSE_

· To provide our Club and Suites guests with an on brand personalized arrival
experience.

· Follow and implement Sheraton Club program as per Brand
Standards/Guidelines.

· To effectively contribute in a high GSS loyalty composite through
recognition| friendliness| helpfulness and efficiency.

_ESSENTIAL FUNCTIONS_

· Ensure that services provided are in harmony with our Sheraton core values

· Ensure that our guests receive an on brand experience upon arrival and
throughout their stay.

· 100% daily usage of the Master Arrival Report to deliver GPS initiative
successfully to our guests.

· Ensure smooth and clear communication with all other FO| HK| club and Room
service associates.

· Acquire the proper product knowledge needed to perform your job properly.

· Be aware of the hotel Fire and Emergency procedures.

· Perform daily buckets check against departure and clear the pending
registration cards.

· Ensure desk is at all times equipped with functional equipment and stocked
with enough stationary and collateral| forms and order them in a timely
manner.

· Trouble Shoot and/or assist guests with internet issues.

· Assist the hotel revenue by:

1) Suites Upselling.

2) Suggestive selling of the hotel restaurants.

· Have sufficient information about local surrounding areas to able to provide
guests with choices and/or alternatives when requesting for assistance.

· Enforce free marketing activities to promote the hotel services through our
guests by encouraging them to post reviews and tweets in the various social
media.

· Actively participate in the hotel sustainability| community and OI
activities.

· Ensure proper grooming and personal hygiene at all times as per hotel
guidelines.

· Be knowledgeable about the hotel GSS scores and current improvement plans
set for the department.

_QUALIFICATION STANDARDS_

· Has previous experience in 5 star hotel.

· Is able to speak| write and converse freely in English. Additional language
will be a benefit.

· Must have computer skills and opera knowledge.

· Totally embrace the philosophy of guest and customer service and owns the
guests.

· Identify yourself with the hotel’s brand and operating philosophy.

· Possess a warm and friendly demeanor.

· Strive to achieve satisfaction and delight of our customers.

· Is detail oriented.

_

Executive Lounge Agent – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 19000ELL
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Focuses on delivering exceptionally personalized experience for JW Executive
Lounge guests and Marriott Rewards Platinum Guests. Responsible for pre-
arrival communication with Executive Lounge Guests and arranging for all guest
requests and preferences. Process all Executive Lounge guest check-ins by
confirming reservations| assigning room| and issuing and activating room key.
Process all payment types such as room charges| cash| checks| debit| or
credit. Process all check-outs including resolving any late and disputed
charges. Answer| record| and process all guest calls| messages| requests|
questions| or concerns. Coordinate with Housekeeping to track readiness of
rooms for check-in. Communicate parking procedures to guests/visitors and
dispatch bell staff or valet staff as needed. Supply guests with directions
and information regarding property and local areas of interest. Run daily
reports (number of arrivals| departures)| identify any special requests| and
check reports for accuracy. Complete designated cashier and closing reports in
the computer system. Cash guests| personal checks and traveler|s checks. Count
bank at the beginning and end of shift. Balance and drop receipts according to
Accounting specifications.

Assists with food and beverage service and set-up in the Executive Lounge.

Assists Reception Lobby when needed.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – n/a

CANDIDATE PROFILE

Experience:

Customer services/contact.
Hotel experience will be an added value| experience in the Middle East.
Preferred experience/backgroud of Receptionist/Guest Relation

Skills and Knowledge

Excellent communication skills
Computer and MS office literate
Opera skills will be an added value
English language (written and spoken)

Education or Certification

Good level of English essential
High School| Diploma| Degree education or equivalent required

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Ensure all relevant SOP’s are adhered to| to ensure consistent levels of services are maintained at all times.
To be a champion of GSS key drivers: “Staff anticipated guest needs” and “problem was resolved on first contact”.
To be a part of the campaign to collect as many GSS as possible| without going against the GSS SOP.
Due to the nature of our business| to understand that work schedules and demands of the position may vary from time to time.
To have knowledge of hotel rates| packages| discounts and vouchers.
To have knowledge of room types and locations within the hotel.
To ensure that all Guests receive personal service to the highest degree of courtesy and to be informed of the hotel’s facilities.
Protect guest and associate security by never revealing any personal information| room numbers| addresses| telephone numbers etc. unless authorised by a manager.
To ensure that a good relationship is kept between all other departments.
Report any unusual occurrences and/or requests to a manager.
Perform any reasonable request as directed by management.
Ensure the cleanliness and neatness of the Executive Lounge areas.
Man the guest relations desk in the lobby/executive lounge.
Prepare VIP arrival reports and share those with the hotel staff.
Maintain high standards of personal hygiene and adhere to grooming standards at all times.
Hand over any relevant information with necessary departments and associates.
To have full knowledge of Empower Guest Experience and to use information daily for follow up.
Attend daily/weekly/monthly departmental meetings and contribute with the acquired knowledge.
Conduct daily courtesy/departure calls.
Escort guests to their rooms whilst promoting the hotel and following all necessary procedures.
Play and active role in the implementation of new procedures and services.
Conduct room inspections and coordinate your findings with the necessary departments.
To take over the tasks of the Executive Lounge Team Leader/Supervisor in their absence (including but not limited to GSS Weekly Reports| attendance of the Daily Briefings| Empower Guest Experience weekly reports| Guest Correspondence)
To ensure that all Guest concerns| complaints and compliments are actioned and addressed in an appropriate manner| logged in guest profile and Empower Guest Experience.
To liaise with the Executive Lounge Leaders to ensure that information is communicated efficiently but not duplicated.
To assist Guests with general enquires and any other reasonable service requested by guests.
To assist in check-in and check-out if the Front Desk / Reception Lobby are overloaded/understaffed.
Ensure all guests are welcomed according to the JW Marriott Welcome Experience.
Review the trends of arrivals and departure and schedule him/herself accordingly.
Be familiar with all local attractions| hotels| restaurants| etc.
Ensure logs are maintained and put in proper use:
Daily activities log
Handover log
Courtesy calls and Guest Engagement log
Coordinate with Transportation and airport desk to ensure timely pick-up and drop-off of guests| if required
Be aware of VIP arrivals
Balance Scorecard Results : Implements strategies and executes activities to drive and continuously improve financial results| guest satisfaction| human capital index and market share.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.
Ensure that all assigned and or mandatory trainings are completed on time.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Guest Services Agent – Dubai Marriott Harbour Hotel & Suites – Dubai

APPLY HERE

Job Number 18003EED
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests’ satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Front Office Manager – Dubai Marriott Harbour Hotel & Suites – Dubai

APPLY HERE

Job Number 19000EIY
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility
include Bell Staff| Switchboard Operations| Guest Services/Front Desk and
Retail/Gift Shop| as applicable. As a department head| directs and works with
managers and employees to successfully execute all front office operations|
including guest arrival and departure procedures. Strives to continually
improve guest and employee satisfaction and maximize the financial performance
of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services| front desk| or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management| Hospitality| Business Administration or related major; 2 years experience in the guest services| front desk| or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals| budget goals| team goals| etc.

Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies| standards and procedures.

Ensures property policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees| absence.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality| exemplifies excellent customer service| and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards| guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching| mentoring| or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates| including setting performance standards and monitoring performance.

Establishes challenging| realistic and obtainable goals to guide operation and performance.

Solicits employee feedback| utilizes an “open door” policy| and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures employees are treated fairly and equitably.

Manages employee progressive discipline procedures for Front Office Staff.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

_

F&B Service Assistant – Le Royal Meridien Beach Resort & Spa – Dubai

APPLY HERE

Job Number 19000ENK
Job Category Food and Beverage & Culinary
Location Le Royal Meridien Beach Resort & Spa| Dubai| United Arab
Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
leisure. From rooms to restaurants| business facilities to leisure pursuits|
the emphasis is on providing guests with a dazzling array of options|
supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill
at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
the world on a plate.

Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers
a supervised Kid’s Club with an indoor and outdoor play area offering daily
activities.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_

Service Experience Agent – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000EMB
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls. Advise guest of any messages
(e.g.| voicemail| mail| faxes) received for them| and send to room if
required. Answer| record| and process all guest calls| requests| questions| or
concerns. Receive| record| and relay messages accurately| completely| and
legibly. Log all guest requests or issues into computer| contact appropriate
individual or department (e.g.| Bellperson| Housekeeping)| and follow up with
guest to ensure their request has been met to their satisfaction. Provide
information to guests about room features| property amenities| and local areas
of interest. Assist guests with accessing the internet. Report accidents|
injuries| and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others| and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand| sit| or walk for an
extended period of time or for an entire work shift. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Guest Services Agent – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 19000F17
Job Category Rooms and Guest Services Operations
Location Sheraton Mall of the Emirates Hotel| Dubai| Dubai| United Arab
Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Guest Service Agent – Bellman – The Fairmont Ajman – United Arab Emirates-Ajman

APPLY HERE

Job Description – Guest Service Agent – Bellman (AJM01031)Employee Status:
Regular
Guest Service Agent- BellmanA smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts- your knowledge of the hotel and the professionalism you display will create a sense of |welcome| like no other.
Hotel Overview:
Ideally situated on the Arabian Gulf in Ajman- UAE- the Fairmont Ajman has opened in May 2015. The hotel
is in close proximity to both the Sharjah and Dubai airports. The hotel features 252 guestrooms and suites- including two luxurious penthouse offerings- a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2-000 square meters of indoor function space as well as outdoor facilities.
Summary of Responsibilities: Reporting to the Guest Services Manager- responsibilities and essential job functions include but are not limited to the following:
Responsible for the delivery of Guest`s to their room- luggage- messages and any other items for delivery within the Hotel
Consistently offer professional- friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest`s room
To ensure the guest is familiar with their room upon arrival ie. temperature control
Maintain a presence in the Lobby when not delivering luggage to guest rooms- offering assistance to Guests- under the direction of the Bell Captain

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies- procedures and service standards- including all safety policies

Other duties as assigned

Qualifications:

Previous customer related experience an asset
Excellent communication skills and a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift

Frequent lifting and carrying up to 30 lbs

Constant kneeling- pushing- pulling- lifting

Frequent ascending or descending ladders- stairs and ramps
Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.

Duty Manager – The Fairmont Ajman – United Arab Emirates-Ajman

APPLY HERE

Job Description – Duty Manager (Russian Speaker) (AJM01003)Employee Status:
Regular
Duty Manager
At Fairmont Hotels & Resorts- ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. As a Duty Manager- you will effectively assist in managing the Front Desk department.
You will also be acting as a Manager on Duty with regard to the rest of the hotel. All problems must be attended to and solved using the resources of other Colleagues and Leaders. Delegating where and when required. Follow up is a priority and is expected. Providing supervision and leadership to all Rooms areas.
Hotel Overview:
Ideally situated on the Arabian Gulf in Ajman- UAE- the Fairmont Ajman has opened in May 2015. The hotel is in close proximity to both the Sharjah and Dubai airports. The hotel features 252 guestrooms and suites- including two luxurious penthouse offerings- a multitude of dining options and fitness facilities. The beachfront location will offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2-000 square meters of indoor function space as well as outdoor facilities.
Summary of Responsibilities:
Reporting to the Assistant Front
Office Manager-
responsibilities and essential job functions include but are not limited to the following:
Set a high example in regards to punctuality- appearance- attitude- leadership- Guest relations- observance of Hotel Policies and Procedures- loyalty to management and interdepartmental cooperation

Support company and hotel policies and procedures including the promotion and participation in HOS- Health and Safety and GSI initiatives

Use discretion and tact when dealing with Guest enquires- problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation

The Duty Manager`s phone is the central communication point and must be carried at all times

Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
Responsible to carry the Duty Manager`s Master key at all point of time and must never hand them to anyone else.
Advise the Front Desk Manager & Director of Rooms of any matters relating to Guests- their welfare and behavior as considered desirable for various reasons.
Check the condition of the departure rooms with the shift leaders and assist if required.
Follow up with the Supervisors in regards to any room discrepancies (skips-sleeps) and assist with their inspection.
Ensure that the Police report is being done on a regular basis.
Ensure all Colleagues within Front Office are fully aware of the daily inventory- yield and revenue management- and sell rates.
Ensure that all Colleagues have a complete understanding of and adhere to the Hotel colleague rules and regulations.
Assist in the building of an efficient team of Colleagues by taking active interest in their welfare- safety and development
Maintain the integrity of the Front Office environment. Share their knowledge- contacts and be compassionate with all of our Colleagues.
Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest`s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel`s Interest
In all incidents- provide management with reports and recommend actions to avoid repetition of any incident- accident theft- complaints etc
Ensure maximum safety for Guests- patron and Colleagues during emergencies
The protection of hotels interests must be the major concern
Fully trained in emergency procedures and to assist in carrying out any practice drills
Leader of the Emergency Response Team (E.R.T) during emergency procedures as per the Fire and Evacuation Plan
Monitor the car park and driveway
Make regular rounds of the Hotel to ensure smooth operations in all areas
Photograph all room damages
Authorize after hour distribution of keys- Including dry stores and beverage stock
Supervise Front Desk Colleagues- assist in check in and checkouts
Perform any other related duties assigned to him / her by the Front Office Manager
An unbiased report must be sent to all concerned at the completion of the shift
Responsible for the smooth operation of the hotel- he / she must make decisions on all matters involving Guest contact with hotel Colleagues. In absence of the senior Front Office management- he / she has full authority to make decisions concerning Front Office.
Other duties as assigned
Qualifications:

Knowledge of Opera- Word- Excel- Delphi and Windows 2000
Minimum of one year previous experience
as a Duty Manager is preferred.
Arabic or Russian speaker is an advantage
Highly organized- career and result oriented with the ability to be flexible with hours- days off- assignment and additional duties
Must be able to work well under pressure in a fast paced and constantly changing environment
Excellent written and verbal interpersonal and communication skills
Must be strong team player with proven leadership- development and delegating skills.
Highest Guest service skills- talent and knowledge with the vision and ability to lead Colleagues to excellence
Diploma in Hotel management an asset
Previous International experience essential
Second or third language an asset

Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.

Royal Service Agent – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

APPLY HERE

Job Description – Royal Service Agent (PMI01779)Employee Status:
Regular
Royal Service Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent- effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Hotel Overview:
Fairmont The Palm is a luxury- world-class resort located on the iconic
Palm Jumeirah Island in Dubai.
The hotel features 381 guest rooms and
suites with dedicated Fairmont Gold rooms and lounge.
A total of eleven food and beverage outlets on property
including 24-hour in-room dining—offer a mix of culinary and entertainment
options that mirror Dubai`s cosmopolitan air including modern Asian

Indian an

Mediterranean cuisine and a Brazilia

churrasco experience. Fairmont The Palm also features an expansive pool an

beach area with a health club- Willow Stream Spa and the Fairmont Falcons
Juniors` Club.

Summary of Responsibilities:
Reporting to the Manager- Royal Service- responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional- friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller`s request and ensure follow up according to the hotel`s standards
Have a sufficient working knowledge of all departments- in particular Housekeeping- Front Office- Engineering and Food & Beverage
Maintain- monitor and update the ‘Guest Recovery` log in the |Royal Service| software system- update and report where necessary to the relevant Leaders
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle- track and coordinate shipments relating to ‘Lost & Found`
Arrange guest amenities to recognize special occasions and VIP guests
Handle and distribute faxes- voice messages and written messages for internal and external Guests
Assist Guests with internet trouble-shooting
To be aware of hotel – internal functions and Outlet Promotions.
Awareness of outlet concepts- opening hours and F&B menus contents
To answer guest questions in regards to all hotel information including menu food items- beverages and wines in an informative and helpful way.
To be able to send out group dinner proposals and inquiries in a timely and professional manner.
To follow all standards for reservation policies- group policies- telephone standards- PDR bookings- VIP guests and special requests.
To handle any guest feedback in an appropriate manner ensuring the guest leaves the hotel completely satisfied.
Work closely with other Departments in ways to better serve our guests
Process Dining reservations for all phone inquiries.
Have full knowledge of the hotel`s emergency procedures
Follow department policies- procedures and service standards
Follow all safety policies
Other duties as assigned

Qualifications:

Previous customer related experience an asset

Must be able to type 25 words per minute and the ability to multi-task

Computer literate in Microsoft Window applications required

Hospitality system knowledge such as Opera and/or PMS would be advantageous

Must possess outstanding guest services skills and sophisticated verbal communication skills

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs- remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Frequent sitting throughout shift
Shift rotation- including night shift
Occasional standing- kneeling- pushing- pulling- lifting
Visa Requirements:

Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

Rooms Controller – Fairmont Dubai – United Arab Emirates-Dubai

APPLY HERE

Job Description – Rooms Controller (DBI02790)Employee Status:
Regular
Rooms Controller
The Front Office Controller will provide an uncompromising high level of accuracy by controlling room blocks and assignments of all arriving VIPs and FPC guests- and through their recognition and amenity selection. They will also ensure that guest requests are met in advance- and their preferences are honored by pre-blocking ‘Special Requests`. The FORB will assist the Front Office team in coordinating the day-to-day rooms operations of the Front Office.
Hotel Overview: A unique blend of contemporary design and urban chic- Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai|s key attractions- our hotel is linked to the Dubai International Convention Centre. Nine contemporary dining experiences intrigue the palate- our signature Spa and health facilities offer a wealth of amenities- including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities:
Reporting to the Front Office Manager- responsibilities and essential job functions include but are not limited to the following:
Oversees day-to-day room assignments
Blocks all VIP and FPC guests in appropriate rooms- based on their profile requests- previous stays- and recorded preferences
Reviews Special Requests- block appropriate rooms- and provide a comprehensive list to Housekeeping
Assists the Front Desk team by answering telephone calls using Fairmont Telephone Etiquette
Merges profiles of daily arrivals to ensure we have the pertinent information that will enable us to further personalize the guest`s sta

Assists in the handling of the reports and administrative processes of the Front Desk (high balance- credit report- etc.

Follow up on amenities for VIPs and FPC guest

Assists guests as well as colleagues and Leaders at the Front Desk as neede

Assists the AFOM on duty in controlling the house count- selling out- and/or handling overbooked situations
Provides backup support to the Front Office Management team
Answers telephone calls according to Fairmont Telephone Etiquette
Adheres to Fairmont Green Environment
Follows Occupational Health & Safety regulations
Adheres to Fairmont Service Plus
Additional duties- as assigned by the Front Office Manager
Performs any other duties as requested by Director of Front Office

Qualifications:

Must possess outstanding Guest services skills- responsibility- professional presentation and sophisticated communication skills
Impeccable grooming
Must be able to handle a multitude of tasks in an intense- ever-changing environment while remaining calm and collected.
Must be flexible in terms of working hours
Previous experience in customer service is an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on Guest needs- remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling- pushing- pulling- lifting
Occasional ascending or descending ladders- stairs and ramps

Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

Rooms-Guest Relations Coordinator – RC RAK – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 18002YM1
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Ras al Khaimah|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Front Desk Manager – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 19000DHC
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf| Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Assistant Front Desk Manager ( Trainee ) – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 19000DKK
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf| Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

At Your Service Agent – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 19000DGY
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Serve as the main point of contact for all guest requests and needs| including
answering calls| dispatching requests and following up to ensure satisfaction
with result. Be involved in all front office related projects and duties when
required.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Having an experience in similar position for at least 12 months with a great
deal interpersonal skills and physically fit.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Pro-active and reliable
Able to work alone and within a team
OPERA| GXP| Microsoft Office| AVAYA and other related operating systems
Flexible and ability to work around the clock

Education or Certification

Bachelor/ Diploma in Hospitality or related categories
Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Attend to each call in a courteous and efficient manner| using correct telephone etiquette according to the Marriott International standards.
Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
Maintain a log of all guest requests as well as guest response. Information should include:
Guest name| room number and folio number
Service request issue
Time of call
Agent name
Action taken / resolution
Follow up information| including final status
Maintain and be familiar with a directory of information within the hotel and local area information.
Local hotels | address| telephone and fax numbers
Travel agencies| Airlines| Car rentals| Taxi and limousine services
Money exchanges| Bank and automated teller machines (ATMS)
Local restaurants| hours| type of food | price
Local attractions| hours| prices
Houses of worships| hours of services
Shopping facilities| Government offices| Emergency numbers
Record the guest’s name and room number under the wake up time requested. Repeat this information to the guest to ensure proper handling of wake up calls in the morning. Set wake up clock or input as request as they come in.
Maintain a handover log for the next shift| e.g. VIP arrivals| in- house| extra care| car exceptions| noting any services that are pending to ensure follow up| etc.
Utilizing all available resources| follow up on previous shift requests are pending issues.
Be fully conversant with OPERA| GXP and AVAYA operation system.
Each associate is expected to carry out| within their capabilities| all reasonable requests by management.
Be aware of emergency procedures according to hotel policies & procedures and follows Supervisor/Manager’s instructions.
Be familiar with all job aids| policies and procedures related to Front Office operations.
Be aware of PCI compliance according to Marriott standards.
Be Flexible to work various shifts around the business needs to assist all front office sections.
Have strong organizational skills; always practice “Clean as you go”
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
At all times strive to represent Marriott in the most professional| courteous manner.
Be proactive in your job| giving proper handover to other colleagues/department head and to follow through.
Showing positive attitude and inculcating the same within the team members.

OTHER

Performs other related tasks as assigned by management.

Attend all scheduled department meetings.

Maintain cleanliness and neatness of work area.

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Front Desk Agent – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 17000QHW
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Ras al Khaimah|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Guest Relations Agent – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 19000DHN
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Ensuring lobby coverage at all times and special attention in serving VIPs and
Elite members.

Serving guest at the front desk| executive lounge reception (if necessary) and
main lobby while providing the highest level of service possible in an
efficient courteous and professional manner by following Marriott Standards.
Creating memorable experiences for our accomplished guests especially looking
after the Elite members.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

CANDIDATE PROFILE

Experience:

Customer services/contact.
Hotel/hospitality experience especially in the Middle East will be an added value.

Skills and Knowledge

Excellent command of English oral and written communication skills – Arabic or other European Language is an added advantage
Opera knowledge
Tolerant for all guests and colleagues (regardless of race| sex| color or religion)
Diplomatic and positive
Proactive and responsible
Ability to take simple decisions
A people’s person
Fast Learner
Team player
Able to get on well with people from many different backgrounds| cultures| etc.
Able to work under pressure
Ability to multi tasks
Should be flexible and able to work in shifts
Ability to handle cash
Have knowledge of selling skills
Knowledge of Dubai is preferred but not essential
Basic accounting skills

Education or Certification

College Graduate-Preferred
Hotel School is an added advantage-Preferred

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Report to work on time in proper| clean uniform with name tag| griffin| service note| etc.
Maintain high standards of personal hygiene and wear proper uniform at all times (incl. name badge| griffin| service note| etc.).
Ensuring lobby coverage at all times and special attention in serving VIPs and Elite members.
Perform “In Room Check-in” to assigned VIPs and Elite members.
Coordinate with Transportation Desk to ensure timely pick-up and drop-off of guests and whenever possible welcome them at the main drive and assist with check-in
Follow the department check-list and task.
Be knowledgeable about hotel procedures and check all bulletins for info
Get a daily briefing about all special events
Have knowledge about all room rates| discounts and promotions and know how to handle it
Have knowledge about all guest rooms| features and amenities plus all services offered by the hotel
Check in the guest according to SOP & LSOP and Job aids
Follow all cash handling procedures and be able to check out all guests properly
Perform any reasonable request as directed by Management
Operate MARSHA / OPERA and other systems as required
Be knowledgeable of Marriott Rewards| Elite program and other Frequent flyer programs as required
Know the Brand Standard Audit Points and conform adherence
Answer the telephone according to telephone etiquette as laid down by Marriott Standards
Know the procedure to handle safety deposit boxes
Handle email and messages in compliance with guidelines laid down and in a confidential manner
Ensure the cleanliness and upkeep of the Lobby and other work areas
Ensure that all guest problems are solved by using LEARN/GUEST models and escalated properly
Assist fellow associates on their jobs to ensure completion of all jobs on time
Be knowledgeable of all emergency procedures and know how to act on them when required
Due to the nature of our business| to understand that work schedules and demands of the position may vary from time to time.
Ensure all guests are welcomed| met and greeted| offered welcome drinks and/or cold towels (depending on brand) and escorted to the elevators and/or room according to the JW Marriott Welcome Experience.
Use password with discretion and follow all policies laid down by Marriott Intl. with regards to PCI.
Be familiar with all local attractions| hotels| restaurants| etc.
Protect guest and associate security by never revealing any personal information| room numbers| addresses| telephone numbers etc. unless authorized by a manager.
Close shift at the end of the day by strictly following the blind drop closing procedures.
Front desk/Guest Relations leader will always verify your shift closing.
Report any unusual occurrences and/or requests to a Manager.
Act as a hotel and brand ambassador at all times.
Be proactive in anticipating guest needs and ensure lobby presence is maintained at all times.
Be familiar with daily checklists/events/arrival-departure trend of your shift to ensure smooth operations.
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance

Spa Receptionist – the Waldorf Astoria Dubai International Financial Center – Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is responsible for greeting and assisting guests to deliver an
excellent Guest and Member experience while ensuring the overall experience is
pleasant and their needs are met.
What will I be doing?
As a Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center | you are responsible for greeting and assisting clients to deliver an
excellent Guest and Member experience. A Spa Receptionist will also be
required to manage guest feedback and be an effective sales person.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Assist guests and clients in an appropriate and timely manne

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and service

Ensure client experience is proficient including bookings| payments and consultation card

Adhere to cash handling procedure

Interact and communicate effectively with clients| spa members| team members| guests| and management
Up-sell with latest departmental incentives
Report accidents| maintenance issues or other incidents
Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Committed to delivering a high level of customer service
Excellent grooming standards
Fluent English Communication Skills
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner ____~~~~

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous spa experience
Previous receptionist experience
Previous experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalized attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalized attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Receptionist – Hilton Dubai The Walk

APPLY HERE

JOB DESCRIPTION
 
A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Receptionist| you will provide reception services for Guests to contribute
to an overall exceptional experience from check-in through check-out and
complete audits| as required. A Receptionist contributes to the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other department

Demonstrate a high level of customer service at all time

Attend appropriate training courses| when required| and assist with the Night Team|s training and development effort

Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily dutie

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Duty Manager – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Duty Manager works closely with Guests to greet| converse| and assist with
enquiries| especially when VIP Guests| long-stay Guests| and others are in the
hotel lobby.
What will I be doing?
A Duty Manager| you will works closely with Guests to greet| converse| and
assist with enquiries| especially when VIP Guests| long-stay Guests| and
others are in the hotel lobby. A Duty Manager is responsible for managing the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Occupy the hotel lobby and other public areas| particularly at busy times
Engage Guests in conversation and provide general assistance
Manage| record| and resolve promptly all Guest complaint

Meet and greet VIP Guests and major corporate clients upon arriva

Coordinate the services and special facilities provided to long-stay Guest

Understand all credit procedures and ensure they are applie

Stay current with all hotel products| services| policies and emergency procedures
Monitor Guest satisfaction reports and implement actions to improve results
Handle| record and follow through with management issues or emergencies that arise
Conduct any Health and Safety procedures| if required| including fire walks| food safety investigations| etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Good knowledge of Health and Safety and security procedures
Calm| efficient and the ability to work well under pressure
Excellent leadership skills and exceptional communication skills
A passion for delivering exceptional levels of guest service
Possesss strong commercial acumen| with experience in increasing profitability in a tight market sector
Experience in managing budgets| revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous role as a senior supervisor or Duty Manager in a similar quality hotel
A degree or diploma in Hotel Management or equivalent
An in-depth knowledge of the hotel| leisure or service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Services Manager – Park Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3884306
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Guest Services Manager you are responsible to provide professional and
customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:
.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allie

informatio

.Actively elicit guest feedback and preferences- regarding hotel services an

ensure action is initiated on the same to maximize guest satisfactio

.Monitor guest service personnel to ensure maximum guest satisfaction through
personal recognition and prompt cordial attention from arrival through
departure
.Handle guest complaints and assist in maintaining smooth relationships
between management and guests by resolving problems arising from guest
complaints and attending to their requests or queries with dispatch
immediately
.Responsible for an efficient- clean- safe and hygienic upholding of all front
office areas
.Assure compliance and coordination of guests needs- requests and personal
preference
.Organise and implement all special needs- personal preferences and amenity
distribution in accordance to the departments standards.

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and
customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information
.Actively elicit guest feedback and preferences- regarding hotel services and
ensure action is initiated on the same to maximize guest satisfaction
.Monitor guest service personnel to ensure maximum guest satisfaction through
personal recognition and prompt cordial attention from arrival through
departure
.Handle guest complaints and assist in maintaining smooth relationships
between management and guests by resolving problems arising from guest
complaints and attending to their requests or queries with dispatch
immediately
.Responsible for an efficient- clean- safe and hygienic upholding of all front
office areas
.Assure compliance and coordination of guests needs- requests and personal
preference
.Organise and implement all special needs- personal preferences and amenity
distribution in accordance to the departments standards.

Education- Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous
experiences in the Front Office Department within a hotel. You must also have
fluency in both written and spoken English and an immaculate personal
presentation along with the ability to solve problems effectively. Computer
literacy and the knowledge of Opera will be highly regarded.

Guest Service Agent – Four Points by Sheraton Downtown Dubai – Dubai

APPLY HERE

Job Number 19000D1R
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Downtown Dubai| Dubai| United Arab
Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Concierge Agent – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 19000B3W
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

To welcome and escort our Guests| ensure that their luggage is handled as per
brand standards of Marriott International| focus on ensuring that the highest
levels of hospitality and service are provided. Represent concierge department
in resolving any guest or hotel related situation. Maintain the flow of guest
traffic and direct guests within the Lobby.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Similar experience| Traffic Management| local knowledge.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)| Innovative| Pro-active and reliable| Outgoing personality and outstanding guest service skills.
Knowledge of local area| local attractions| entertainment and landmarks
Hotel knowledge| Ability to work collaboratively with hotel service team in providing exceptional customer service
Excellent telephone etiquette |Strong problem-solving skills
Strong organization and working to deadline skills

Education or Certification

Higher Secondary Education.

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Welcome all guests with a smile and maintain a professional approach at all times.
15/5 rule is followed by own self and all associates for all guests interactions.
Be knowledgeable about daily hotel operations| check daily event sheet | bulletin boards and be up to date with all changes| new procedure and events.
Attend the shift briefing| daily 15 minutes training and front office monthly meeting.
Check concierge area for cleanliness| loiters| clean desk| stationary| transportation revenue and other as required by operation.
Brief associates for the shift and planned break times for the day based on operations.
Keeps knowledge of all guest requests waiting and resolved by agents and converses and escalate with guest for an exempted waiting time.
Interacts with guest| understands requirements and assist accordingly.
Personally takes initiative to involve issues relevant to concierge operations.
Conduct familiarization tour for new joiners and there training matrix follow ups.
In depth knowledge of service notes| brand standards and hotel property for all queries.
Takes high care of any guests property that is been handled by the concierge associates.
Maintains brand ethics at concierge by being well groomed at all times.
Maintains accuracy of break timings and serve themselves as a role model for others
Takes initiative through empowerment| ensures guests satisfaction and conducts briefing as and when requested.
Be familiar with local area and location of company offices| banking institutions| Shopping malls| Restaurants| etc.
Be fully aware of all safety and emergency procedures.
Be security conscious at all times| inform manager of anything suspicious.
Reports any accidents immediately to the management.
Perform any reasonable request as directed by management.
Actively participate in the Quality improvement process.
Maintain close working relationships with other departments.
Be confidential and respect the privacy of our Guests.
Is informed about all transportation request of the day.
Attending events briefing with Valet| concierge and leadership.
Ensures availability of stationaries and there usage regularity for all guest interactions.
Keeps informed Concierge Desk / Duty Manager for any incident.
Report to work on time in proper| clean uniform with name tag.
Personal appearance & grooming must confirm with standard.
Be knowledgeable about hotel procedures and check all bulletins for information.
Be flexible with regards to work schedule.
Have Knowledge about city and local attraction to answer any guest query.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Adheres to the compliance of booking high risk activities| tours| and transport to those contracted by the hotel and follows Marriott Verbiage if any other requests made by guest directly for other companies.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name at all times.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 20 pounds without assistance.

Bellboy – Aloft Palm Jumeirah – Dubai

APPLY HERE

Job Number 19000D3D
Job Category Rooms and Guest Services Operations
Location Aloft Palm Jumeirah| Dubai| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

Front Desk Agent – Courtyard Dubai – Green Community

APPLY HERE

Job Number 18003GQB
Job Category Rooms and Guest Services Operations
Location Courtyard Dubai| Green Community| Dubai| United Arab Emirates

Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
checked in and pointed in the right direction. When they know you genuinely
care about the quality of their stay| you are operating at a level of
excellence.

What you’ll do

Organize| confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment| verifying and adjusting billing as needed
Provide guests with room and hotel information| directions| amenities and local interests
Run daily reports| reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports| counting the bank at the end of each shift securely
Accept and record wake-up calls| delivering to the right department
Communicate any emergency| lost item or theft to proper security staff and/or authorities
Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging leadership
Support to live a life of wellbeing and happiness
Opportunities to serve and give back to the community
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_

Director of Guest Services – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 19000D0P
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest or property related
situation. Manages the flow of questions and directs guests within the lobby.
Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and managing employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Supervises Concierge and/or Bell Staff| when applicable.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Observes service behaviors of employees and ensures that all uniformed
employees are properly attired and groomed| each wearing a nametag.

• Assists with energy conservation efforts by monitoring compliance during
property tours.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Conducts regular inspection tours of the entire facility for appearance|
safety| staffing| security| and maintenance.

• Sends copy of MOD report to all departments on a daily basis.

• Ensures compliance with all policies| standards and procedures.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to guests as requested.

• Interacts with customers on a regular basis throughout the property to
obtain feedback on quality of product| service levels and overall
satisfaction.

• Records guest issues in the guest response tracking system.

• Reviews comment cards and guest satisfaction results with employees.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updating the executives| the peers and the subordinates on
relevant information in a timely manner.

• Communicates any variations to the established norms to the appropriate
department in a timely manner.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Participates as needed in the investigation of employee and guest accidents.

• Performs Front Desk duties in high demand times.

_

Bellman – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000D4Y
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

Director of Rooms – Le Royal Meridien Beach Resort & Spa – Dubai

APPLY HERE

Job Number 19000CS5
Job Category Rooms and Guest Services Operations
Location Le Royal Meridien Beach Resort & Spa| Dubai| United Arab
Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
leisure. From rooms to restaurants| business facilities to leisure pursuits|
the emphasis is on providing guests with a dazzling array of options|
supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill
at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
the world on a plate.

Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers
a supervised Kid’s Club with an indoor and outdoor play area offering daily
activities.

JOB SUMMARY

Functions as the strategic business leader of the property|s Rooms Operations.
Areas of responsibility include Front Office| | Recreation/Health Club and
Housekeeping. Position works with direct reports (department heads) to develop
and implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms Operations
meet the brand’s standards| targets customer needs| ensures associate
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. As a member of the Executive Committee|
develops and implements property-wide strategies that deliver products and
services to meet or exceed the needs and expectations of the brand’s target
customer and associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

_

Supervisor- Night- Front Office (Arabic Speaker Only) – Aloft Al Ain – Al Ain

APPLY HERE

Job Number 19000CQ8
Job Category Rooms and Guest Services Operations
Location Aloft Al Ain| Al Ain| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Welcome Desk Agent – Yas Hotel Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 19000C8P
Job Category Rooms and Guest Services Operations
Location Yas Hotel Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Front Desk Manager – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19000CDN
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Guest Service Center Agent – Telephone Operator – Le Royal Meridien Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 180039QW
Job Category Rooms and Guest Services Operations
Location Le Royal Meridien Abu Dhabi| Abu Dhabi| United Arab Emirates

Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Director Of Rooms – Mina Seyahi Complex – Le Meridien Mina Seyahi Beach Resort & Marina – Dubai

APPLY HERE

Job Number 19000CCB
Job Category Rooms and Guest Services Operations
Location Le Meridien Mina Seyahi Beach Resort & Marina| Dubai| United
Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
https://www.marriott.com/marriott-brands.mi __ Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina is situated in the modern|
vibrant| and cosmopolitan city of Dubai. Our five-star resort is set on 550
meters of the Jumeirah coastline| curving alongside Dubai’s largest private
white-sand beach and glittering| 238-berth world-class marina.

The Westin Dubai Mina Seyahi is situated in the modern| vibrant| and
cosmopolitan city of Dubai. Our five-star resort is set on 550 meters of the
Jumeirah coastline| curving alongside Dubai’s largest private white-sand beach
and glittering| 238-berth world-class marina

_Your responsibilities will include but not be limited to the following:_

Develop| recommend| implement and manage the rooms division’s annual budget| forecasts| business/marketing plan| and objectives to meet/exceed management expectations.

Implement company programs and manage the operations of the rooms division consistent with federal| state and local laws and regulations| and Marriott / Starwood policies and procedures to ensure a high level of quality and customer service.

Ensure all guests are being treated in an efficient and courteous manner that all Marriott / Starwood standards are being applied.

Resolve customer complaints as appropriate to maintain high level of customer satisfaction and quality.

Ensure all quality standards are complied with and that policies and procedures are consistently applied.

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

Ensure that the member of Marriott Reward /Starwood Preferred Guest Program and its partner programs are appropriately recognized.

Responsible for enhancing the product and service that is presented to the guest.

Recommend changes to the product and services. Use market research to develop new products and services.

Responsible for the hiring| training and direction of new department associates.

Ensure the timely completion of performance appraisals.

Give direction and be responsible for the implementation of plans.

Monitor effectiveness and recommend changes in response to the market place| including setting targets| planning and scheduling work and performance indicators that are typical productivity and efficiency measures.

Able to exercise hire and fire discretion within Marriott / Starwood policies.

Operate the department within Marriott / Starwood policies as they relate to the ethical codes| standards of good business practice and local laws and regulations.

Conduct inspections of guest rooms and provide feedback to rooms attendants.

Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.

Responsible for maintaining the quality of the product and ensuring consistency in its delivery and standards.

Report on a regular basis to the Deputy General Manager on the performance of the rooms department against operations and human resources performance.

Analyse variances and monitor the impact of initiatives and corrective actions.

Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.

Bear ultimate responsibility for monitoring the consumption and order replacement of guest and cleaning supplies.

Oversee divisional matters as they relate to federal| state and local employment and civil right laws.

_To move into this position you should have_

Minimum of 5 years as a Room Operations Management in a 5 star international property.

A confident leader with a proven track record in strategic-thinking| creative outlook towards operations and generating revenues.

Confident in compiling Standards of Performance and setting up Rooms Division systems.

Good understanding of yield management and revenue enhancement techniques.

Hotel School Diploma as a minimum.

Focus on financial success of the Rooms Division by ensuring proper budgeting| forecasting revenue maximization and expense control procedures.

High focus on team: training| succession planning| performance appraisals and disciplinary procedures.

Give guidance toward improvement and make necessary adjustments for consistency proactively driving strategies to effect product enhancements and operating efficiencies- achieving optimum financial returns| whilst ensuring highest levels of associate and guest satisfaction.

Demonstrate track record in promoting a team

Communicate the goals and objectives of the company and motivate associates to achieve those goals.

Possess a working knowledge of Hotel Laundry Operations

Prior Marriott / Starwood experience favorable

Front Desk Agent – Jumeira Rotana – Dubai

APPLY HERE

Jumeirah Rotana Hotel Dubai
Jumeirah Rotana Hotel Dubai

JOB REF: 3865607
JOB DESCRIPTION[
We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:
.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure
.Ensure guests are personally greeted by name- if known and escorted to thei

room to make them feel expected and welcome

.Conduct in room & hotel familiarization and assist guest in hotel activit

enquiries / request

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries
.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels
.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures
.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems
.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed
.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:

.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure
.Ensure guests are personally greeted by name- if known and escorted to their
room to make them feel expected and welcomed
.Conduct in room & hotel familiarization and assist guest in hotel activity
enquiries / requests
.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries
.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels
.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures
.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems
.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed
.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

Education- Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and verbal
English communication skills and knowledge in an additional language- along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

Front Desk Agent – Hala Arjaan by Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3880507
JOB DESCRIPTION[
We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:
.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure
.Ensure guests are personally greeted by name- if known and escorted to thei

room to make them feel expected and welcome

.Conduct in room & hotel familiarization and assist guest in hotel activit

enquiries / request

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries
.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels
.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures
.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems
.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed
.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

We are currently looking for young- dynamic- self motivated Front Office
professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer
focused service to our guests- ensuring their stay will become a memorable
experience and your role will include key responsibilities such as:

.Provide prompt- courteous and efficient service to all guest- so as to
achieve a high level of customer satisfaction through personalized service
from arrival till departure
.Ensure guests are personally greeted by name- if known and escorted to their
room to make them feel expected and welcomed
.Conduct in room & hotel familiarization and assist guest in hotel activity
enquiries / requests
.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information to respond to guest queries
.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels
.Accurately administer Front Desk cashiering standards and comply with all
laid down systems- policies and procedures
.Process accounts from check-in to check-out- ensuring accurate postings of
all incidental charges using computerized Front Office systems
.Maintain the privacy of all guests by ensuring that no details of the guests
are disclosed
.Demonstrate a complete understanding of the hotel`s policies- procedures and
service standards and have full knowledge of the hotel facilities and
happenings.

Education- Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and verbal
English communication skills and knowledge in an additional language- along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

Team Leader – Front Desk – Hili Rayhaan by Rotana – Al Ain

APPLY HERE


JOB REF: 3879748
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Team Leader – Front Desk you are responsible to provide professional and
customer focused service to our guests- ensuring that their stay will become a
memorable experience and your role will include key responsibilities such as:
.Receive guests in a professional and friendly manner- satisfying guest
expectations from arrival through to departure
.Maintain effective communication with all related departments to ensur

smooth service deliver

.Maintain an awareness of rate levels to be sold on a daily basis and th

occupancy level

.Maintain good working relationship with all Front Office employees with
particular emphasis on Front Desk Agents and Guest Services
.Supervise all Front Desk employees ensuring guests are taken care of in a
professional and friendly manner
.Maintain an up to date knowledge of hotel and local services and supply
information and respond to guest queries
.Verify all cashier closures of Front Desk Agents on shift end for billing and
attachment accuracy
.Ensure all guest registrations are completed and correspond with Opera PMS
guest information

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Team Leader – Front Desk you are responsible to provide professional and
customer focused service to our guests- ensuring that their stay will become a
memorable experience and your role will include key responsibilities such as:

.Receive guests in a professional and friendly manner- satisfying guest
expectations from arrival through to departure
.Maintain effective communication with all related departments to ensure
smooth service delivery
.Maintain an awareness of rate levels to be sold on a daily basis and the
occupancy levels
.Maintain good working relationship with all Front Office employees with
particular emphasis on Front Desk Agents and Guest Services
.Supervise all Front Desk employees ensuring guests are taken care of in a
professional and friendly manner
.Maintain an up to date knowledge of hotel and local services and supply
information and respond to guest queries
.Verify all cashier closures of Front Desk Agents on shift end for billing and
attachment accuracy
.Ensure all guest registrations are completed and correspond with Opera PMS
guest information

Education- Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in
the Front Office Department within a hotel. Excellent written and spoken
English communication skills and knowledge in an additional language- along
with strong interpersonal and problem solving abilities are essentials.
Computer literate and previous experiences with Opera are an advantage.

Service Express Agent – Reception – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi

APPLY HERE

Job Number 19000B4G
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi| United Arab
Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Duty Manager – Le Royal Méridien Beach Resort & Spa – Dubai

APPLY HERE

Job Number 19000C6M
Job Category Rooms and Guest Services Operations
Location Le Royal Méridien Beach Resort & Spa| Dubai| United Arab
Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
leisure. From rooms to restaurants| business facilities to leisure pursuits|
the emphasis is on providing guests with a dazzling array of options|
supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill
at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
the world on a plate.

Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers
a supervised Kid’s Club with an indoor and outdoor play area offering daily
activities.

Key Position Requirement:

Ensure a smooth and efficient running of the hotel operations; especially the Front Office department.

Handle and resolve guest complaints.

Assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Department|s operation and communication.

Assist in consistently maintaining and/or developing agreed standards within the Front Office department.

Assist in maintaining and/or developing agreed operating procedures involved in the Front Office and ensure that Front Office colleagues adhere to the correct procedures as laid down in the operating manuals.

Set a high example in regards to punctuality| appearance| performance| attitude| leadership| guest relations| observance of the house rules and loyalty.

Keep very close relations with all VIP guests and respond accordingly to all their needs.

Cover the Night Manager for vacation and days off and when required.

_

Front Desk Manager – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19000C4L
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Director of Front Office – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 190006AL
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest or property related
situation. Manages the flow of questions and directs guests within the lobby.
Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and managing employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Supervises Concierge and/or Bell Staff| when applicable.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Observes service behaviors of employees and ensures that all uniformed
employees are properly attired and groomed| each wearing a nametag.

• Assists with energy conservation efforts by monitoring compliance during
property tours.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Conducts regular inspection tours of the entire facility for appearance|
safety| staffing| security| and maintenance.

• Sends copy of MOD report to all departments on a daily basis.

• Ensures compliance with all policies| standards and procedures.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to guests as requested.

• Interacts with customers on a regular basis throughout the property to
obtain feedback on quality of product| service levels and overall
satisfaction.

• Records guest issues in the guest response tracking system.

• Reviews comment cards and guest satisfaction results with employees.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updating the executives| the peers and the subordinates on
relevant information in a timely manner.

• Communicates any variations to the established norms to the appropriate
department in a timely manner.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Participates as needed in the investigation of employee and guest accidents.

• Performs Front Desk duties in high demand times.

_

Restaurant Apprentice – In Room Dining – Renaissance Downtown Hotel – Dubai

APPLY HERE

Job Number 1900065H
Job Category Food and Beverage & Culinary
Location Renaissance Downtown Hotel| Dubai| Dubai| United Arab Emirates

Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Residences Bellman – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000B5A
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

In Room Dining – Waiter – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19000B8F
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Forsan| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to
hospitality or a seasoned professional| you can come to us knowing that you
will always be appreciated for your natural talents. Your positive energy and
people-pleasing mindset are an important part of why our guests stay with us
again and again.

Rewards for work| benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise
with our guests. When they dine with us| your warm greeting| flawless table
settings| and your friendly demeanor do not go unnoticed. No matter the day|
you set out to provide each guest with a dining experience that will be
remembered long after their stay _._

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables| complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Residences Doorman – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000B51
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

F&B Shift Leader – in Room Dinind – Dubai Marriott Harbour Hotel & Suites – Dubai

APPLY HERE

Job Number 19000BBA
Job Category Food and Beverage & Culinary
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_Marriott International does not discriminate on the basis of disability|
veteran status or any other basis protected under federal| state or local
laws._

]

Assistant Front Office Manager – Hilton Capital Grand Abu Dhabi

APPLY HERE

JOB DESCRIPTION
 
An Assistant Front Office Manager assists in supervising the Front Office Team
to ensure that Team Members are prepared and well-informed to deliver Guests
an exceptional experience from check-in through check-out.
What will I be doing?
As Assistant Front Office Manager| you will assist in supervising the Front
Office Team to ensure that Team Members are prepared and well-informed to
deliver Guests an exceptional experience from check-in through check-out. An
Assistant Front Office Manager is responsible for managing the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvemen

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Assist the Front Office Manager with setting departmental objectives| work schedules| budgets| policies| and procedure

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings| in the absence of the Front Office Manager| and produce minutes
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
Assist the Front Office Manager with recruiting| managing| training and developing the Front Office team
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Concierge Clerk – Hilton Dubai The Walk

APPLY HERE

JOB DESCRIPTION
 
A Concierge Clerk serves as a key point of contact for Guests and VIP Guests
throughout their stay at the hotel| providing information about the hotel and
the local vicinity.
What will I be doing?
A Concierge Clerk | you will serve as a key point of contact for Guests and
VIP Guests throughout their stay at the hotel| providing information about the
hotel and the local vicinity. A Concierge Clerk is responsible for managing
the first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among others
Process and deliver messages for Guest

Deliver and safely storage Guest luggag

Stay current with all hotel services as well as daily VIP requests and special event

Ensure orderliness and safety guidelines around the lobby and front door area

Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Bellman – Ajman Saray – a Luxury Collection Resort

APPLY HERE

Job Number 19000APZ
Job Category Rooms and Guest Services Operations
Location Ajman Saray| a Luxury Collection Resort| Ajman| Ajman| United
Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

Greet and escort guests to rooms. Open doors and assist guests/visitors
entering and leaving property. Inform guests of property amenities| services|
and hours of operation| and local areas of interest and activities. Identify
and explain room features to guests (e.g.| use of room key| mini-bar| ice and
vending areas| in-room safe| valet laundry services). Transport guest luggage
to and from guest rooms and/or designated bell area. Assist with luggage
storage and retrieval. Assist guests/visitors in and out of vehicles|
including assisting guests with loading/unloading luggage. Supply guests with
directions. Arrange transportation (e.g.| taxi cab| shuttle bus) for
guests/visitors| and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move over sloping| uneven| or
slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

Concierge-Executive Club Lounge – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000AR9
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Monitor club lounge for seating availability| service| safety| and well being
of guests. Maintain cleanliness and condition of bar| bar unit| tables| and
other tools. Prepare and serve hot| cold| and/or alcoholic beverages. Stock
ice| glassware| and supplies. Anticipate and communicate replenishment needs
promptly. Wash dishes and serving utensils as needed. Complete opening and
closing duties. Requisition all necessary supplies| transporting supplies from
storeroom to bar set-up area as required. Secure liquors| beers| wines|
coolers| cabinets| and storage areas. Document pertinent information in
department logbook. Forecast additional meal requirements and communicate
special requests to the kitchen. Report accidents| injuries| and unsafe work
conditions to manager.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Comply with
quality assurance expectations and standards. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 25 pounds; and stand| sit| or
walk for an extended period of time or for an entire work shift. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]