VAC4217 – P&O Marinas Sales Executive
DepartmentP&O Marinas – DEP
About the company
P&O Marinas is a DP World company established to develop world class locations for the mooring of yachts and the hospitality of their owners, captains, guests and the local residents. After the successful experience of Mina Rashid Marina (Dubai, UAE) where we offer berths for some of the world’s largest yachts, P&O Marinas extended its management and operations to four marinas in Dubai, located along the beautiful coast of Jumeirah.
Our ongoing focus is to expand beyond Dubai through the world creating lifestyle destinations for yachting enthusiasts, local residents and tourists, offering a wide range of amenities and services ranging from private and hotel accommodation, shopping centres, sailing and sports clubs to cruise terminals, for the benefit of communities and economies globally.
About the role
Based in Dubai at Mina Rashid office, the main purpose of this role is required to build the businesses at a higher level to identify the big deals of contracts and business planned for P&O Marinas specially for retails and multiple year contracts. The Sales Executive to be the point of contact for the high-level profile businesses in P&O Marinas. This role will look at certain level of account management in P&O Marinas and ensure negotiating closing the deals in line with P&O Marinas strategy. Responsible to administer all properties leases and look after all Marina clients for renewing, maintaining, and overlooking all the agreements of P&O Marinas Properties in order to support the strategic objectives
To prepare visit plans / follow up schedule and keep up to date customer profile available as per allocated trade thereby maximizing account value and building customer loyalty, keep the Commercial Management informed of any change to the visit plan
To identify new sales prospects, review, evaluate and report on relevant market data and information Follow up on new leads and referrals resulting from field activity.
To prepare daily sales report, monthly commodity report, and quarterly performance report, review monthly Accounts Receivable measure performance against budget and resolve any disputes with traders
Provide customers with product and service information, prepare presentations and proposals as and when required and resolve client concerns by attending to their enquiries and quotations for better customer service within 24-48 hours
Handle any customer complaints and filter to Customer Care Follow up with Customer to ensure complaint is resolved and customers are satisfied.
To demonstrate working knowledge for each area of customer resources / products and Follow up on new leads and referrals resulting from field activity for new sales opportunities.
To establish and maintain current client and potential customer relationships by hosting social and informal meetings for customer satisfaction.
To conduct proper market intelligence with marketing prior to meeting the customers, keep informed regarding industry/market information, to continuously improve knowledge and performance. Masters and maintains vast knowledge of trader’s business, competition, and latest industry news and trends.
Cold call to arrange meetings with potential customers to prospect for new business
Inputs and maintains accurate lease records
Prepares income and expense statements and other property related reports
Markets both retail and commercial properties
Maintains and oversees legal document activity and legal documents and update the manager of all actions.
Performs administrative duties such as preparation of drafting agreements, cover sheets, and all documentation work related to the leases.
Serves as primary point of contact regarding commercial and retails lease administration, billing, escalations, general accounting, and special projects.
Ensures all renewal, expansion, and termination dates are reviewed and acted upon in a timely manner.
Thorough knowledge of lease terms, specifications and all community policies.
Keep accurate and current records of Marina rental customers and answer questions concerning rates, billing procedures for current customers, and prospective customers.
Knowledgeable of current market conditions.
Fully informed of current rental rates, sizes, locations and all amenities in the Marina.
Responsible for potential interests of Marina users, and the contract renewals of existing customers.
Courteous, efficient in handling of client requests and complaints.
Maintain a professional appearance and attitude all times
Qualification and Experience
In order to give credible support to the organisation and be successful in this role, the ideal candidate will have the following experience, skills and qualifications:
Bachelor degree with 4 years of Sales and Marketing experience in a medium to large size organization, preferably in real estate industry.
High standard of communication and interpersonal skills, enabling communication at all levels within the business.
Should have relevant expertise in negotiation and problem solving and a clear understanding of departmental functions and should maintain Marinas standards while interacting with sales or customer service.
Maintain and build relations with external customers and effectively meet their demands .