Corporate Accounts Director – Le Royal Meridien Abu Dhabi – Abu Dhabi

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Job Number 190002U7
Job Category Sales and Marketing
Location Le Royal Meridien Abu Dhabi| Abu Dhabi| United Arab Emirates

Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Provides total account management support for assigned property accounts.
Executes the overall account strategy for assigned accounts to generate and
maximize business for the property. Applies the principles of strategic
account management. Partners with Sales and Marketing leadership| and the
property Leadership team| to develop a comprehensive strategic plan to grow
market share from assigned accounts. As an Account Manager| develops strong
partnerships with buyers for the purpose of penetrating and growing market
share and driving sales for hotel. Focuses specifically on growing market
share from transient and group revenue. Dependent on the size of the property|
the position may also provide day-to-day supervision of Account Sales
associates.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maximizing Revenue & Managing Profitability

• Develops and implements the overall account strategy for assigned accounts.

• Retains| expands and grows account revenue of existing accounts through
total account penetration| margin management| and implementation of sales and
marketing initiatives.

• Penetrates assigned accounts for group and transient| as well as exploring
opportunities for extended stay and catering sales business.

• Identifies and aggressively solicits new accounts in coordination with any
relevant Sales and Marketing colleagues and Above Property Sales.

• Develops and implements strategic sales plans .

• Builds and strengthens Accounts with existing and new customers| industry
organizations and brand network to enable future bookings. Activities include
sales calls| entertainment| FAM trips| trade shows| etc.

• Understands the overall market dynamics – competitors’ strengths and
weaknesses| economic trends| supply and demand etc. and how to sell to
assigned accounts.

• Identifies emerging business opportunities and risks within assigned
accounts and provide feedback to key stakeholders (i.e. property Leadership).

• Identifies and implements process improvements and best practices.

• Promotes accountability to drive superior business results.

• Achieves account revenue and sales goals as defined by Leadership. Develop
and achieve operating budgets and manage controllable expenses.

• Anticipates and identifies business opportunities and challenges and respond
with a profitable strategy that aligns with overall business direction.

• Increases local penetration of high potential accounts to optimize demand
across all brands and satisfy important property needs.

• Engages in property related events that support the development of existing
and new accounts (e.g.| GM Reception| Concierge Level hospitality| etc).

Managing Sales Activities

• Executes sales strategy to achieve property goals.

• Maintains current business Accounts for new business within accounts.

• Executes designated sales strategies to develop and solicit specific
accounts to achieve revenue goals.

• Includes successful execution of Sales strategies and business processes.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Establishes and maintains accurate and up-to-date customer| account and
opportunity data each account in Opera Sales and Catering to ensure accurate
reporting.

• Executes and supports Customer Service Standards and hotel’s Brand
Standards.

• Participates in and practice daily service basics of the brand (i.e.| MHR
Spirit to Serve Daily Basics| RHR Savvy Service Basics| Courtyard Basics of
the Day).

• Leverages methodologies| technical and business knowledge across the market.

Building Successful Relationships

• Collaborates and engages third parties that are sourced through the
organization for their individual travel or group planning needs.

• Serves as the account’s “local service guarantee” by ensuring that
outstanding service delivery is maintained at every customer touch point|
issues are resolved timely and to the customers’ 100% satisfaction.

• Leverages Above Property Sales and property Leadership to ensure account
saturation | pull-through of account strategies and selling solutions at
the local property level.

• Develops a close working Account with Operations to ensure execution of
strategies at the hotel level.

• Leverages all available sales channels| (e.g.| marriott.com| group and
transient intermediaries| field sales| worldwide reservation offices| etc)| in
an effort to optimize sales revenues.

Providing Exceptional Customer Service

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solutions both prior to| and
during the program/event.

• Acts as the customer’s advocate through understanding account needs and
opportunities.

• Resolves guest issues that arise in the sales process. Brings issues to the
attention of property leadership.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
features and services that best meet their needs and exceed their
expectations| while building a Account and loyalty to the business.

Additional Responsibilities

• Conducts and coordinates site inspections for hotels| as required.

• Performs other duties| as assigned| to meet business needs.

_

Assistant Director of Catering & Conference Services – The Fairmont Ajman – United Arab Emirates-Ajman

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Job Description – Assistant Director of Catering & Conference Services (AJM00978)Employee Status:
Regular
Assistant Director of Catering & Conference Sales
Overseeing the Conference Services and Catering team- the Assistant Director of Catering will work alongside the Cluster Director of Sales and Marketing to effectively manage all catering- conference services and banquet activities
Hotel Overview:
Ideally situated on the Arabian Gulf in Ajman- UAE- the Fairmont Ajman has opened in May 2015. The hotel is in close proximity to both Sharjah and Dubai airports. The hotel features 252 guestrooms and suites- including two luxurious penthouse offerings- a multitude of dining options and fitness facilities. The beachfront location offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2-000 square meters of indoor function space as well as outdoor facilities.
Summary of Responsibilities:
Reporting to the Cluster Director of Sales and Marketing responsibilities and essential job functions include but are not limited to the following:
Assists the Director in following up on all catering- group sales and the business center`s activities in the hotel- from booking events to their execution
Work with the Director to prepare departmental budget and forecasts- operating within set parameters- ensure effective cost control
To establish and maintain rapport with clients- prior to- throughout and post-conference- exceeding their expectations and encouraging repeat business. Conduct site inspections and sales activities as required.
To actively review all JDPower results- Richey Reports and Advisory Board Meeting Minutes- communicate the results to the Conference Services and Catering and develop an action plan to address any deficiencie

To control function space maximization and ensure Delphi standards are me

Assists the Director to develop the annual business and marketing plan for the department in conjunction with the Director of Sales and Marketin

To ensure meetings and function rooms are properly maintained at all times. Liaise with Food and Beverage outlets with regards to reservations and flow of client

To ensure Health and Safety standards are complied with at all times. Adherence to company |Green| initiatives
To participate or be represented in the following meetings: Department Head- Food and Beverage- Forecasting- Budget- Rooms Yield Management- Pre-Convention as well as any other meetings within the hotel that effect/are affected by the Conference Services and Catering
To expedite function bookings; prepare resumes- event contracts- etc. Compilation and distribution of conference agendas and event orders
To ensure maximum employee satisfaction. Conduct monthly and annual performance reviews
To coordinate training for all department individuals for best carrying out their responsibilities and duties.

Qualifications:

Post-Secondary education- or graduate of recognized Hotel & Restaurant Management Program or equivalent
Three year experience as a Sales or Catering Manager in a large- full-service luxury hotel
Full understanding of the luxury hotel market
Strong leadership- dynamic personality- excellent interpersonal skills- a reputation for integrity- and a proven role model
Possess or attain CMP designation within three years
Working knowledge of MS systems and Delphi preferred
Strong written and verbal communication skills. Multi-lingual is an asset

Director of Sales – La Ville Hotel & Suites CITY WALK – Dubai

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Job Number 19000DGE
Job Category Sales and Marketing
Location La Ville Hotel & Suites CITY WALK| Dubai| Autograph Collection|
Dubai| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where details play a leading role to deliver uniqueness| where creativity is
the main character to create experiences informed by unique perspectives on
design| craft and hospitality – Autograph Collection is the place for
unconventional hotel experiences. If you want to be part of something Exactly
Like Nothing Else| you are ready to join the _La Ville Hotel & Suites City
Walk Dubai Autograph Collection_ and champion individuality.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| GSO) to ensure the property needs are being achieved and
the sales efforts are complementary| not duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

_

Director of Spa – The St. Regis Saadiyat Island Resort – Abu Dhabi

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Job Number 180031UW
Job Category Spa
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for managing and supervising all areas of the spa| including its
programs| services| hours of operation| facilities and staff. Coordinates the
delivery of spa services| including salon| skin care| fitness and wellness|
massage| program coordinating| reservations| reception desk and locker room
areas. As a department head| directs and works with the management team and
hourly employees to successfully execute all spa operations. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance of the department.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
spa| guest services| front desk| sales and marketing| or related professional
area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the spa| guest services|
front desk| sales and marketing| or related professional area.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.

• Oversees retail product research| product selection and purchasing| product
display.

• Manages supply inventories and purchasing control| including uniforms.

• Monitors the spa|s actual and projected sales to ensure revenue goals are
met or exceeded.

• Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting
programs| group amenities| group turndown gifts| letters and invitations|
creating special spa services for specific groups and spa contract addendum
negotiation.

• Develops and Manages spa promotions including gifting programs| gift with
purchase| co-op marketing efforts and holiday events.

• Ensures spa services are included in all property-related marketing and
advertising.

• Identifies and recommending new products and product enhancements to remain
competitive in the market.

Managing Spa Revenue Management Strategy

• Monitors and Manages the payroll function.

• Manages areas of operation to budget by reviewing operating statements|
budget worksheets and payroll progress reports.

• Manages Spa controllable expenses such as guest amenities| linen expense|
professional salon products| plants| decorations and paper supplies to achieve
or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifying excellent customer
service| and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Reviews findings with employees to develop appropriate corrective action|
sharing plans with property leadership and ensuring corrective action is taken
to continuously improve results.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Develops| implements and maintains a Spa orientation program for employees
to receive the appropriate new hire training to successfully perform their
job.

• Administers the performance appraisal process for direct report managers.

• Develops business goals and creates appropriate development plans.

• Establishes and maintains open| collaborative relationships with employees
and ensuring employees do the same within the team.

• Solicits employee feedback| utilizes an “open door” policy and reviewing
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures that regular on-going communication is happening in all areas of
responsibility to create awareness of business objectives and communicates
expectations| recognizing performance| and producing desired business results.

• Celebrates successes and publicly recognizes the contributions of team
members.

_

Assistant Director of Beverage & Food – Renaissance Downtown Hotel – Dubai

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Job Number 19000DKY
Job Category Food and Beverage & Culinary
Location Renaissance Downtown Hotel| Dubai| Dubai| United Arab Emirates

Brand Renaissance Hotels
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

Provides leadership and direction to all Food and Beverage outlets and staff
including Restaurants| In Room Dining| Services and Beverage outlets. Manages
the daily activities and monitors the performance of the Food and Beverage
management and service teams. Verifies that all outlet operational policies
and procedures are maintained throughout the outlets. Verfies that Hazard
Analysis and Critical Control Points (HACCP)| Occupational Safety and Health
Administration (OSHA) and regional Alcoholic Beverage Commissions guidelines
are maintained. Assists the Director of Food and Beverage (F&B) in developing
and managing the strategic plan for the Food and Beverage division including
budget administration| forecasting| inventory and cost control. Manages the
development of the Food and Beverage outlet management team. Manages and
creates Food and Beverage marketing and promotional opportunities for the
outlets to draw clientele from the local market.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Food and Beverage Team

• Provides leadership and direction to all Food and Beverage outlets and staff
including Restaurants| In Room Dining| Café Services and Beverage outlets.

• Manages the daily activities and monitors the performance of the Food and
Beverage management and service teams.

• Verifies that all outlet operational policies and procedures are maintained
throughout the outlets.

• Verifies that Hazard Analysis and Critical Control Points (HACCP)|
Occupational Safety and Health Administration (OSHA) and regional Alcoholic
Beverage Commissions guidelines are maintained.

• Assists the Director of Food and Beverage (F&B) in developing and managing
the strategic plan for the Food and Beverage division including budget
administration| forecasting| inventory and cost control.

• Manages the development of the Food and Beverage outlet management team.

• Manages and creates Food and Beverage marketing and promotional
opportunities for the outlets to draw clientele from the local market.

• Monitors the status and progress of each outlet and to maintain consistency
in all area of Food and Beverage operations.

  • Researches market
    trends and concepts to recommend appropriate products| services and
    operational changes necessary to maintain guest satisfaction.

    • Maintains and demonstrates strong knowledge of food and beverage trends
    within the hospitality industry.

    • Verifies that all Food and Beverage outlet teams are properly trained in the
    areas of sanitation| food safety| and customer service.

    Managing and Conducting Human Resources Activities

    • Interviews| selects and trains employees.

    • Appraises employee|s productivity and efficiency for the purpose of
    recommending promotions or other changes in status.

    • Manages the performance of the Exhibit Hall team including annual
    performance evaluations| career planning and training requirements. <• Monitors employee attendance and records absences/tardiness.• Helps direct supervisors to achieve their own development goals.• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.Additional Responsibilities• Complies with all corporate accounting procedures.• Perform other duties as assigned._

  • Area Director| Marketing UAE – Luxury Brands – Dubai Area Office – Dubai

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    Job Number 190007BQ
    Job Category Sales and Marketing
    Location Dubai Area Office| Dubai| United Arab Emirates
    Brand Corporate
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    Marriott International is the world’s largest hotel company| with more brands|
    more hotels and more opportunities for associates to grow and succeed. We
    believe a great career is a journey of discovery and exploration. So| we ask|
    where will your journey take you?
    JOB SUMMARY
    The UAE Area Director| Marketing – Luxury Brands will support the hotels drive
    all aspects of marketing efforts in the areas of loyalty| digital|
    partnerships| field marketing and program activation to generate profitable
    revenue to increase RevPAR| market share| and brand awareness and as such
    support hotels business goals| drive commercial performance and strengthen our
    luxury brands in the UAE. The role will support each hotel’s Director of Sales
    and Marketing/Directors of Marketing efforts to understand and apply consumer
    insights into hotel marketing plans and deliverables| confirm that marketing
    activities are aligned with the hotel’s business plan and need times| maximize
    efficiency of hotel marketing spend| and develop hotel collateral and co-op
    campaigns. This position will also closely partner with the Middle East and
    Africa Luxury Brands team to ensure that the global vision is applied in the
    UAE and programming is aligned with brand standards| brand voice and fully
    utilizes all available tools and resources. The role will work closely with
    global| regional and hotel leadership and as well Sales & Distribution|
    Revenue and Operations teams towards objectives.
    Key accountability areas include: (1) developing and implementing property and
    market-based strategic plans for both operating and pre-opening hotels based
    on local need-time and demand generation opportunities and (2) executing and
    ensuring pull through of marketing programs| channels| platforms and
    initiatives

    CANDIDATE PROFILE

    Education and Experience
    • College degree in hospitality management or marketing preferred.
    • Preferably has 10+ years global marketing leadership experience from within
    the luxury hospitality or luxury retail sector.
    • Experience leading a team.
    • Experience in corporate marketing communications| brand management or
    advertising agency
    • 1-3 years internet marketing experience| including awareness of search
    engines and web optimization tactics.

    Skills and Competencies
    • Demonstrated ability to develop and implement successful marketing
    strategies for individual properties| including specialized amenities such as
    golf or spas.
    • Ability to work autonomously.
    • Demonstrated ability to maintain and grow business of complex hotels with
    effective marketing plans and programs.
    • Proven track record of excelling in property marketing role and providing
    consistent high level marketing leadership.
    • Demonstrated ability to use standard software applications (e.g. Excel|
    PowerPoint| on-line database applications| internet).
    • Excellent relationship management and negotiation skills; demonstrated
    ability to develop and maintain relationships with senior leaders (e.g. GMs|
    Sales and Revenue Leaders| Regional Team| media representatives) and external
    agencies and partners.
    • Strong problem solving and decision making skills.
    • Able to effectively prioritize multiple tasks for multiple stakeholders.
    • Capable of listening and counseling stakeholders on best approach| including
    what non-value add efforts to drop.
    • Deep knowledge of leisure| group| and business transient hospitality
    business in defined market(s).
    • Knowledge of hotel sales and operations and associated challenges from the
    marketing perspective.
    • Knowledge of food and beverage marketing trends.
    • Knowledge of need time strategy as developed by Revenue Management.
    • Understands how to apply and leverage corporate marketing programs|
    platforms| and tools.

    CORE WORK ACTIVITIES
    Develops and implements property and market-based strategic plans| for both
    operating and pre-opening hotel| based on local need-time and demand
    generation opportunities.
    • Reviews and collaborates on marketing elements of hotel business plans;
    Understands and applies regional consumer insights into hotel business plan.
    • For pre-opening hotels| lead strategy and provide guidance to setup the
    right tools and resources during ramp up to opening
    • Confirms defined marketing activities are appropriate to achieve desired
    hotel business objectives; Guides local property marketing spend to ensure
    maximum productivity/ROI and brand identity/marketing communications standards
    adherence and to eliminate non-value-added expenditures.
    • Incorporates global brand marketing objectives into the hotel plans| when
    appropriate (i.e. brand voice| participation in any required global brand
    marketing activities).
    • Liaise with the Digital Field Marketing Manager to ensure online platforms|
    digital campaigns| CRM and media are optimized to drive improved revenue and
    profitability to the hotels
    • Analyzes and directs property decision on marketing channel mix; makes
    recommendations to the Regional VP of Sales and Brand Marketing and the hotel
    Director of Sales and Marketing.
    • Reviews and evaluates hotel| regional and tactical online analytics to help
    guide marketing strategy.
    • Selectively attends hotel strategy planning meetings with strategic agency.

    Leads and executes pull through of marketing programs| channels| platforms and
    initiatives.
    • Develops or consults on hotel collateral| specifically helping hotels make
    appropriate decisions on what collateral can benefit from using a template vs.
    customized materials. Ensures hotel compliance with brand standards and brand
    voice in all collateral.
    • Develops and executes integrated marketing campaigns (e.g. print| banner
    ads| email| hotel website)| using best practices and in alignment with brand
    identity.
    • Identifies opportunities to plan multi-hotel promotional marketing
    activities. Works with revenue management partner to develop relevant
    promotions and packages.
    • Drive the positioning / activation of the restaurants & bars on the local
    market. Work with internal and external resources to define clear positioning
    for relevant outlets that resonates under the overall hotel positioning.
    Develop & implement local marketing activities aiming to engage with locals
    and increase capture ratio from in-house guests.
    • Act as a Brand Champion with the hotel teams. Together with the hotels teams
    and MEA Brand team| drives brand activation and ensure the brand experience
    comes alive through the hotels ‘messaging and guest experience.
    • Work closely with the Continent PR teams to define unique stories that
    assist amplify the positioning of the hotels and the luxury brand and increase
    awareness across the eight luxury brands
    • Works closely with Digital Field Marketing teams to develops eMarketing and
    paid on-line advertising strategies for stakeholder properties (e.g. Onsite
    marketing| email campaigns| PPC keyword submissions| SEO| eBrochures/modules|
    eProposals| eChannel advertising) maximizing on-line marketing opportunities
    (e.g. cvent| starcite) and other digital media. Maintains frequent| active
    engagement with eCommerce manager to ensure alignment| pull-through| and 2-way
    communication about the status| performance evaluation| opportunities| and
    issues related to online programs and initiatives.
    • Ensures corporate| and/or regional marketing programs are pulled through at
    the property level; Supports deployment of new marketing and initiatives.
    • Executes photo and video shoots for and with hotels| as needed.
    • Ensures hotels within a geographically defined cluster are correctly
    positioned relative to each other.
    • Coordinates with hotel General Managers| Sales and Revenue leaders with
    marketing program details; updates hotels on the status of programs ensuring
    follow-through and property “buy in” on customer service needs.
    • Activates loyalty program at the regional level and help hotels with Rewards
    strategy.

    Providing Technical Support and Consultation
    • Provides technical expertise and technical leadership within own and other
    teams.
    • Provides recommendations to improve the effectiveness of processes and
    programs.
    • Demonstrates advanced knowledge of job-relevant issues| products| systems|
    and processes.
    • Demonstrates advanced knowledge of function-specific procedures.
    • Applies knowledge/judgment to achieve business goals.
    • Foresees| identifies and resolves problems.
    • Keeps up-to-date technically and applies new knowledge to job.
    • Performs other reasonable duties as required for this position.

    Additional Key Contributions
    • Acts as a marketing subject matter expert for GMs| Sales Leaders and
    Managers| and Revenue leaders.
    • Builds and maintain close relationships with other continent-based marketing
    professionals| GMs| Sales Leaders| and Revenue Leaders.
    • Completes Measurement/Reporting:
    o Maintains accurate and up-to-date property initiative| tracking| and budget
    data/reports using project management system.
    o Measures and reports success of property marketing performance to
    stakeholders using relevant tools.
    o Applies insights to future marketing activities.

    _

    Cluster Director of Finance / Cluster Finance Manager – Hilton Garden Inn Dubai – Al Mina

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    JOB DESCRIPTION
     
    A Cluster Finance Manager supports the Cluster Finance Director to produce
    forecasts and budgets and report on them regularly to Finance and General
    Management.
    What will I be doing?
    As Cluster Finance Manager| supports the Cluster Finance Director to produce
    forecasts and budgets and report on them regularly to Finance and General
    Management. Specifically| you will be responsible for performing the following
    tasks to the highest standards:
    Maintain accurate accounting records and provide financial reports for the hotels under the umbrella of the centralised accounting system using PeopleSoft Financials
    Manage the preparation of month end closing and all other required management reports and ensure the on-time delivery of all reports
    Comply with Hilton policies and procedures across the area| maximising performance on the Finance Balanced Scorecard
    Develop best practice financial accounting and control procedures and continually review the process and procedures to maximise impact and efficienc

    Ensure the balance sheets are a fair reflection of the assets and liabilities of the hotel

    Communicate and cooperate with the internal auditing process to ensure that an effective program of on property audit is in place and that corrective action is promptly taken| where require

    Use monthly control checklists and conduct interim self audits| as require

    Support the Cluster Finance Director to manage the hotels| relationships within the Cluster to ensure excellent service by providing quality input such as the accurate and timely processing of invoices| banking and payroll transactions
    Review regularly the balance sheets| ensure reconciliations are performed of all cluster hotels controlled accounts and explain all balances even if reconciled elsewhere
    Assist Heads of the Department to improve their financial awareness and provide them with relevant financial information for their operations
    Serve your role and Team in an environmentally-conscience manner

    What are we looking for?

    A Cluster Finance Manager serving Hilton brands is always working on behalf of
    our Guests and working with other Team Members. To successfully fill this
    role| you should maintain the attitude| behaviours| skills| and values that
    follow:

    Relevant degree| in Finance or related business discipline| from an academic institution
    Previous experience in a similar role
    Organisation| planning skills and the ability to prioritise
    Rigorous commitment to accuracy and detail
    Negotiation and influencing skills
    Effective management skills (upwards and downwards) and the willingness to coach and train others
    Positive attitude and excellent communication skills

    It would be advantageous in this position for you to demonstrate the following
    capabilities and distinctions:

    Knowledge of commercial business| specially as it relates to hotel management
    Previous experience in the hospitality industry

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company| spanning the lodging sector
    from luxurious full-service hotels and resorts to extended-stay suites and
    mid-priced hotels. For nearly a century| Hilton has offered business and
    leisure travelers the finest in accommodations| service| amenities and value.
    Hilton is dedicated to continuing its tradition of providing exceptional guest
    experiences across its global brands. Our vision to fill the earth with the
    light and warmth of hospitality unites us as a team to create remarkable
    hospitality experiences around the world every day. And| our amazing Team
    Members are at the heart of it all!

    Director of Operations – Hilton Capital Grand Abu Dhabi

    APPLY HERE

    JOB DESCRIPTION
     
    A Director of Operations is responsible for the effective operational
    management of the hotel so Heads of Department achieve and exceed their
    revenue and Guest satisfaction targets.
    What will I be doing?
    As Director of Operations| you will be responsible for the effective
    operational management of the hotel so Heads of Department achieve and exceed
    their revenue and Guest satisfaction targets. Specifically| you will be
    responsible for performing the following tasks to the highest standards:
    Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
    Assist the development of meaningful| achievable hotel budgets and other short and long term hotel strategic goals
    Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
    Respond to audits that are completed by the company to ensure continual improvement is achieve

    Plan| direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectation

    Comply and exceed hotel and company Service Standard

    Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate actio

    Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
    Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
    Hold regular briefings and communication meetings with the HOD team

    What are we looking for?

    A Director of Operations serving Hilton brands is always working on behalf of
    our Guests and working with other Team Members. To successfully fill this
    role| you must possesss the following qualifications| attitude| behaviours|
    skills| and values that follow:

    A degree or diploma in Hotel Management or equivalent
    Strong commercial acumen| preferably with experience in Food and Beverage or Rooms Management
    Experience in managing budgets| revenue proposals and forecasting results
    In-depth knowledge of the hotel / leisure / service sector
    Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
    Accountable and resilient
    Ability to work under pressure

    It would be advantageous in this position for you to demonstrate the following
    capabilities and distinctions:

    Knowledge of the hotel property management systems
    Previous experience in the same or similar role

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company| spanning the lodging sector
    from luxurious full-service hotels and resorts to extended-stay suites and
    mid-priced hotels. For nearly a century| Hilton has offered business and
    leisure travelers the finest in accommodations| service| amenities and value.
    Hilton is dedicated to continuing its tradition of providing exceptional guest
    experiences across its global brands. Our vision to fill the earth with the
    light and warmth of hospitality unites us as a team to create remarkable
    hospitality experiences around the world every day. And| our amazing Team
    Members are at the heart of it all!

    Director of Operations – Lapita – Dubai Parks and Resorts

    APPLY HERE

    Job Number 19000B5O
    Job Category Rooms and Guest Services Operations
    Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
    United Arab Emirates
    Brand Autograph Collection Hotels
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
    Resorts. A hotel which is dedicated to families and friends who want to stay
    close to all the activities that the theme parks will be offering. With 504
    rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
    point after a day of adventures and fun. Part of Marriott|s Autograph
    Collection this amazing hotel offers five food and beverage outlets| two
    outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
    Teens Club as well as meeting and event facilities. The hotel|s name was
    inspired by the pre-historic Pacific Ocean people and their journey and
    settlement into the Islands ( the Lapita movement ). The design draws its
    inspiration from the exotic Polynesian tropical landscapes| featuring
    Polynesian flowers| lagoon-style pools| and themed activities.

    Marriott|s Autograph Collection features a select group of upscale and luxury
    independent partner hotels| each with its own distinct personality|
    experience| style and features. Located in major cities and desirable
    destinations around the world| Autograph guests favor hotel stays that reflect
    their own unique and personal styles. Be a part of our team and deliver an
    innovative guest experiences that resists predictability.

    JOB SUMMARY

    Functions as the strategic business leader of the property|s Hotel Operations.
    Areas of responsibility may include Front Office| | Recreation/Health Club|
    Housekeeping| Food and Beverage/Culinary and Engineering/Maintenance. Position
    works with direct reports (department heads) to develop and implement
    departmental strategies and ensures implementation of the brand service
    strategy and brand initiatives. The position ensures Hotel Operations meet the
    brand’s standards| targets customer needs| ensures employee satisfaction|
    focuses on growing revenues and maximizes the financial performance of the
    department and developing positive owner relations. Develops and implements
    property-wide strategies that deliver products and services to meet or exceed
    the needs and expectations of the brand’s target customer and employees and
    provides a return on investment.

    CANDIDATE PROFILE

    Education and Experience

    • 2-year degree from an accredited university in Business Administration|
    Hotel and Restaurant Management| or related major; 4 years experience in the
    guest services| front desk| housekeeping| sales and marketing| management
    operations| or related professional area.

    OR

    • 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
    Management| or related major; 2 years experience in the guest services| front
    desk| housekeeping| sales and marketing| management operations| or related
    professional area.

    CORE WORK ACTIVITIES

    Managing Profitability

    • Demonstrates and communicates key drivers of guest satisfaction for the
    brand’s target customer.

    • Analyzes service issues and identifies trends.

    • Makes and executes the necessary decisions to keep property moving forward
    toward achievement of goals.

    • Works with hotel management team to develop an operational strategy that is
    aligned with the brand’s business strategy and leads its execution.

    Managing Revenue Goals

    • Monitors hotel operations sales performance against budget.

    • Reviews reports and financial statements to determine hotel operations
    performance against budget.

    • Coaches and supports operations team to effectively manage occupancy & rate|
    wages and controllable expenses.

    • Reviews the Wage Progress Report and compares budgeted wages to actual
    wages| coaching direct reports to address problem areas and holding team
    accountable for results.

    Leading Operations and Department Teams

    • Champions the brand’s service vision for product and service delivery and
    ensures alignment amongst the hotel leadership teams.

    • Develops systems to enable employees to understand guest satisfaction
    results.

    • Communicates a clear and consistent message regarding departmental goals to
    produce desired results.

    Managing the Guest Experience

    • Reviews guest feedback with leadership team and ensures appropriate
    corrective action is taken.

    • Responds to and handles guest problems and complaints.

    • Stays visible and interfaces with customers on a regular basis to obtain
    feedback on quality of product| service levels and overall satisfaction.

    • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or
    exceeds guest expectations.

    Managing and Conducting Human Resources Activities

    • Facilitates the development of creative solutions to overcome obstacles and
    ensures implementation to continually improve guest satisfaction results.

    • Ensures employees are treated fairly and equitably.

    • Ensures that regular| ongoing communication is happening in Operations
    (e.g.| pre-shift briefings| staff meetings).

    • Fosters employee commitment to providing excellent service| participates in
    daily stand-up meetings and models desired service behaviors in all
    interactions with guests and employees.

    • Incorporates guest satisfaction as a component of staff/operations meetings
    with an emphasis on generating innovative ways to continually improve results.

    • Sets goals and expectations for direct reports using the performance review
    process and holds staff accountable for successful performance.

    • Solicits employee feedback| utilizes an “open door policy” and reviews
    employee satisfaction results to identify and address employee problems or
    concerns.

    • Ensures property policies are administered fairly and consistently|
    disciplinary procedures and documentation are completed according to Standard
    and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
    Process.

    • Conducts annual performance appraisal with direct reports according to
    Standard Operating

    Procedures.

    • Champions change| ensures brand and regional business initiatives are
    implemented and communicates follow-up actions to team as necessary.

    Area Director| Marketing UAE – Luxury Brands – Dubai Area Office – Dubai

    APPLY HERE

    Job Number 190007BQ
    Job Category Sales and Marketing
    Location Dubai Area Office| Dubai| United Arab Emirates
    Brand Corporate
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    Marriott International is the world’s largest hotel company| with more brands|
    more hotels and more opportunities for associates to grow and succeed. We
    believe a great career is a journey of discovery and exploration. So| we ask|
    where will your journey take you?
    JOB SUMMARY
    The UAE Area Director| Marketing – Luxury Brands will support the hotels drive
    all aspects of marketing efforts in the areas of loyalty| digital|
    partnerships| field marketing and program activation to generate profitable
    revenue to increase RevPAR| market share| and brand awareness and as such
    support hotels business goals| drive commercial performance and strengthen our
    luxury brands in the UAE. The role will support each hotel’s Director of Sales
    and Marketing/Directors of Marketing efforts to understand and apply consumer
    insights into hotel marketing plans and deliverables| confirm that marketing
    activities are aligned with the hotel’s business plan and need times| maximize
    efficiency of hotel marketing spend| and develop hotel collateral and co-op
    campaigns. This position will also closely partner with the Middle East and
    Africa Luxury Brands team to ensure that the global vision is applied in the
    UAE and programming is aligned with brand standards| brand voice and fully
    utilizes all available tools and resources. The role will work closely with
    global| regional and hotel leadership and as well Sales & Distribution|
    Revenue and Operations teams towards objectives.
    Key accountability areas include: (1) developing and implementing property and
    market-based strategic plans for both operating and pre-opening hotels based
    on local need-time and demand generation opportunities and (2) executing and
    ensuring pull through of marketing programs| channels| platforms and
    initiatives

    CANDIDATE PROFILE

    Education and Experience
    • College degree in hospitality management or marketing preferred.
    • Preferably has 10+ years global marketing leadership experience from within
    the luxury hospitality or luxury retail sector.
    • Experience leading a team.
    • Experience in corporate marketing communications| brand management or
    advertising agency
    • 1-3 years internet marketing experience| including awareness of search
    engines and web optimization tactics.

    Skills and Competencies
    • Demonstrated ability to develop and implement successful marketing
    strategies for individual properties| including specialized amenities such as
    golf or spas.
    • Ability to work autonomously.
    • Demonstrated ability to maintain and grow business of complex hotels with
    effective marketing plans and programs.
    • Proven track record of excelling in property marketing role and providing
    consistent high level marketing leadership.
    • Demonstrated ability to use standard software applications (e.g. Excel|
    PowerPoint| on-line database applications| internet).
    • Excellent relationship management and negotiation skills; demonstrated
    ability to develop and maintain relationships with senior leaders (e.g. GMs|
    Sales and Revenue Leaders| Regional Team| media representatives) and external
    agencies and partners.
    • Strong problem solving and decision making skills.
    • Able to effectively prioritize multiple tasks for multiple stakeholders.
    • Capable of listening and counseling stakeholders on best approach| including
    what non-value add efforts to drop.
    • Deep knowledge of leisure| group| and business transient hospitality
    business in defined market(s).
    • Knowledge of hotel sales and operations and associated challenges from the
    marketing perspective.
    • Knowledge of food and beverage marketing trends.
    • Knowledge of need time strategy as developed by Revenue Management.
    • Understands how to apply and leverage corporate marketing programs|
    platforms| and tools.

    CORE WORK ACTIVITIES
    Develops and implements property and market-based strategic plans| for both
    operating and pre-opening hotel| based on local need-time and demand
    generation opportunities.
    • Reviews and collaborates on marketing elements of hotel business plans;
    Understands and applies regional consumer insights into hotel business plan.
    • For pre-opening hotels| lead strategy and provide guidance to setup the
    right tools and resources during ramp up to opening
    • Confirms defined marketing activities are appropriate to achieve desired
    hotel business objectives; Guides local property marketing spend to ensure
    maximum productivity/ROI and brand identity/marketing communications standards
    adherence and to eliminate non-value-added expenditures.
    • Incorporates global brand marketing objectives into the hotel plans| when
    appropriate (i.e. brand voice| participation in any required global brand
    marketing activities).
    • Liaise with the Digital Field Marketing Manager to ensure online platforms|
    digital campaigns| CRM and media are optimized to drive improved revenue and
    profitability to the hotels
    • Analyzes and directs property decision on marketing channel mix; makes
    recommendations to the Regional VP of Sales and Brand Marketing and the hotel
    Director of Sales and Marketing.
    • Reviews and evaluates hotel| regional and tactical online analytics to help
    guide marketing strategy.
    • Selectively attends hotel strategy planning meetings with strategic agency.

    Leads and executes pull through of marketing programs| channels| platforms and
    initiatives.
    • Develops or consults on hotel collateral| specifically helping hotels make
    appropriate decisions on what collateral can benefit from using a template vs.
    customized materials. Ensures hotel compliance with brand standards and brand
    voice in all collateral.
    • Develops and executes integrated marketing campaigns (e.g. print| banner
    ads| email| hotel website)| using best practices and in alignment with brand
    identity.
    • Identifies opportunities to plan multi-hotel promotional marketing
    activities. Works with revenue management partner to develop relevant
    promotions and packages.
    • Drive the positioning / activation of the restaurants & bars on the local
    market. Work with internal and external resources to define clear positioning
    for relevant outlets that resonates under the overall hotel positioning.
    Develop & implement local marketing activities aiming to engage with locals
    and increase capture ratio from in-house guests.
    • Act as a Brand Champion with the hotel teams. Together with the hotels teams
    and MEA Brand team| drives brand activation and ensure the brand experience
    comes alive through the hotels ‘messaging and guest experience.
    • Work closely with the Continent PR teams to define unique stories that
    assist amplify the positioning of the hotels and the luxury brand and increase
    awareness across the eight luxury brands
    • Works closely with Digital Field Marketing teams to develops eMarketing and
    paid on-line advertising strategies for stakeholder properties (e.g. Onsite
    marketing| email campaigns| PPC keyword submissions| SEO| eBrochures/modules|
    eProposals| eChannel advertising) maximizing on-line marketing opportunities
    (e.g. cvent| starcite) and other digital media. Maintains frequent| active
    engagement with eCommerce manager to ensure alignment| pull-through| and 2-way
    communication about the status| performance evaluation| opportunities| and
    issues related to online programs and initiatives.
    • Ensures corporate| and/or regional marketing programs are pulled through at
    the property level; Supports deployment of new marketing and initiatives.
    • Executes photo and video shoots for and with hotels| as needed.
    • Ensures hotels within a geographically defined cluster are correctly
    positioned relative to each other.
    • Coordinates with hotel General Managers| Sales and Revenue leaders with
    marketing program details; updates hotels on the status of programs ensuring
    follow-through and property “buy in” on customer service needs.
    • Activates loyalty program at the regional level and help hotels with Rewards
    strategy.

    Providing Technical Support and Consultation
    • Provides technical expertise and technical leadership within own and other
    teams.
    • Provides recommendations to improve the effectiveness of processes and
    programs.
    • Demonstrates advanced knowledge of job-relevant issues| products| systems|
    and processes.
    • Demonstrates advanced knowledge of function-specific procedures.
    • Applies knowledge/judgment to achieve business goals.
    • Foresees| identifies and resolves problems.
    • Keeps up-to-date technically and applies new knowledge to job.
    • Performs other reasonable duties as required for this position.

    Additional Key Contributions
    • Acts as a marketing subject matter expert for GMs| Sales Leaders and
    Managers| and Revenue leaders.
    • Builds and maintain close relationships with other continent-based marketing
    professionals| GMs| Sales Leaders| and Revenue Leaders.
    • Completes Measurement/Reporting:
    o Maintains accurate and up-to-date property initiative| tracking| and budget
    data/reports using project management system.
    o Measures and reports success of property marketing performance to
    stakeholders using relevant tools.
    o Applies insights to future marketing activities.

    _

    Assistant Director of Finance – Renaissance Downtown Hotel – Dubai

    APPLY HERE

    Job Number 19000D4I
    Job Category Finance and Accounting
    Location Renaissance Downtown Hotel| Dubai| Dubai| United Arab Emirates

    Brand Renaissance Hotels
    Schedule Full-time
    Relocation? No
    Position Type Management
    Start Your Journey With Us
    You were always one of those curious kids who opened every cabinet| peeked
    behind every door| and never ceased to ask |why| when given an explanation.
    Today| you bring your personal style to every experience. You live life to
    discover. You are passionate about your neighborhood| always looking to
    explore the places one wouldn’t find in a travel guide. If this sounds like
    you| you’re in the right place. You’ve got authentic style| natural curiosity
    and a warm way with people. Renaissance is not just a place to spend the
    night| it|s a place to discover| a place in the world with style like yours.
    That’s why we’re not just looking for anyone. We’re looking for someone like
    you.

    JOB SUMMARY

    The Assistant Controller manages the day-to-day operation of the Accounting
    Office. Primary responsibilities include financial analysis and financial
    reporting| budgeting/forecasting| audit and control| asset and liability
    reconciliation| working capital and cash control.

    CANDIDATE PROFILE

    Education and Experience

    • 4-year bachelor|s degree in Finance and Accounting or related major; no work
    experience required.

    CORE WORK ACTIVITIES

    Assisting in Management of Accounting Team

    • Utilizes interpersonal and communication skills to lead| influence| and
    encourage others; advocates sound financial/business decision making;
    demonstrates honesty/integrity; leads by example.

    • Oversees internal| external and regulatory audit processes.

    • Ensures that regular on-going communication occurs with employees to create
    awareness of business objectives| communicate expectations| and recognize
    performance.

    • Celebrates successes by publicly recognizing the contributions of team
    members.

    • Establishes and maintains open| collaborative relationships with employees.

    • Provides excellent leadership (e.g.| differentiates top performers| fosters
    teamwork and encourages work/life balance).

    • Ensures employees establish and maintain open| collaborative relationships
    within their team.

    • Participates in the employee performance appraisal process| providing
    feedback as needed.

    • Ensures disciplinary procedures and documentation are completed according to
    Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
    Review Process.

    • Ensures property policies are administered fairly and consistently.

    • Utilizes an |open door| policy.

    • Solicits employee feedback.

    Managing Projects and Policies

    • Generates and provides accurate and timely results in the form of reports|
    presentations| etc.

    • Analyzes information and evaluates results to choose the best solution and
    solve problems.

    • Compiles| codes| categorizes| calculates| tabulates| audits| or verifies
    information or data.

    • Ensures that the P&L is accurate (i.e.| costs are properly matched to
    revenue| costs are recorded in the proper accounts) and statements are
    delivered to appropriate individuals in a timely manner.

    • Reconciles balance sheet.

    • Ensures tax rates used for sales/use tax are current and proper amounts are
    collected and/or accrued.

    • Ensures compliance with standard and local operating procedures (SOPs and
    LSOPs).

    • Ensures account balances are supported by appropriate documentation in
    accordance with SOPs.

    • Reviews audit issues and makes corrections as necessary.

    • Ensures property permits| licenses and if applicable vendor contracts are
    current.

    • Leverages centralized accounting processes and shared services.

    Demonstrating and Applying Accounting Knowledge

    • Demonstrates knowledge of job-relevant issues| products| systems| and
    processes.

    • Keeps up-to-date technically and applying new knowledge to your job.

    • Uses computers and computer systems (including hardware and software) to
    program| write software| set up functions| enter data| or process information.

    • Uses relevant information and individual judgment to determine whether
    events or processes comply with laws| regulations| or standards.

    • Leverages technology and effectively uses information systems and tools to
    generate financial reports and provide managers with analytical support to
    drive decision-making.

    Proving Financial Information and Guidance to Others

    • Informs and/or updates the executives| the peers and the subordinates on
    relevant financial information in a timely manner.

    • Attends critique meetings to review information with management team.

    • Advises the Director of Finance on existing and evolving operating/financial
    issues.

    • Communicates financial concepts in a clear and persuasive manner that is
    easy to understand and drives desired behaviors.

    • Provide direction and assistance to other organizational units regarding
    accounting and budgeting policies and procedures| and efficient control and
    utilization of financial resources.

    • Provides information to supervisors| co-workers| and subordinates by
    telephone| in written form| e-mail| or in person.

    Maintaining Finance and Accounting Goals

    • Submits reports in a timely manner| ensuring delivery deadlines.

    • Ensures profits and losses are documented accurately.

    • Achieves and exceeds goals including performance goals| budget goals| team
    goals| etc.

    • Develops specific goals and plans to prioritize| organize| and accomplish
    your work.

    • Monitors all taxes that apply| ensuring that taxes are current| collected
    and/or accrued.

    • Supports a strong accounting & operational control environment to safeguard
    assets| improve operations and profitability and manage business risks.

    _

    Multi Property Director of Marketing – Aloft Abu Dhabi – Abu Dhabi

    APPLY HERE

    Job Number 19000D28
    Job Category Sales and Marketing
    Location Aloft Abu Dhabi| Abu Dhabi| United Arab Emirates
    Brand Aloft Hotels
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    At Aloft Hotels we’re wired for next generation travelers who love open
    spaces| open thinking| and open expression. Aloft provides a space where style
    is necessary| social scenes are vibrant| and where the only direction is
    forward. Our guests are tech savvy and confidently social| with an eclectic
    style they’re not afraid to show. We understand what our guests need| so we
    provide an affordable option for the tech-savvy design guru. We’re looking for
    innovative self-expressers who aren’t afraid to draw outside the lines. If you
    are someone who appreciates tech-forward features and vibrant social scenes|
    then we invite you to explore a career with Aloft Hotels.

    JOB SUMMARY

    The Director of Marketing Communications is responsible for the planning|
    direction| control| and coordination of all communication activities| with an
    emphasis on public relations. Promotes and maintains good communications in
    order to enhance the prestigious image of the hotel and by doing so
    contributes to the revenues of the hotel.

    CANDIDATE PROFILE

    Education and Experience

    Required:

    • 4 years experience in the sales and marketing| guest services| front desk|
    or related professional area.

    OR

    • 2-year degree from an accredited university in Business Administration|
    Marketing| Hotel and Restaurant Management| or related major; 2 years
    experience in the sales and marketing or related professional area.

    CORE WORK ACTIVITIES

    Managing Marketing Communications Activities

    • Develops an annual communications plan with specific goals and budgets as
    outlined in the hotel|s marketing plan/communications manual. Prepares working
    plans to achieve goals and ensures the communications team is fully briefed on
    goals and progress.

    • Compares actual achievements against goals on a regular basis and takes
    corrective action.

    • Assists the DOM in the planning of all mailing activities| and oversees
    their execution.

    • Ensures that the corporate ID manual is kept up-to-date and implemented as
    appropriate.

    • Prepares on a timely basis the monthly sales & marketing “communications”
    report.

    • Supervises and directs photography for advertising| collateral and public
    relations purposes in liaison with the DOM| the advertising agency and the
    field marketing department at corporate office.

    • Ensures the department has a comprehensive master slide/photo/CD library for
    all advertising| collateral and public relations activities| and regularly
    sends these to corporate office for the image library.

    • Supervises operations of the in-house art department.

    • Monitors activities of competitor hotels and trends within the industry.

    Managing Public Relations Activities

    • Acts as official spokesperson for the hotel when appropriate and responds to
    all media requests within 24 hours.

    • Compiles and maintains a comprehensive list of media contacts and manages
    them as per the media account management system. Delegates assigned accounts
    to communications staff as appropriate but takes full responsibility for the
    key media by maintaining and developing close relationships

    • Prepares press releases for appropriate targeted media| locally| regionally
    and internationally.

    • Works closely with the corporate and international press offices on
    developing story angles.

    • Plays a key role in community and government relations as well as VIP
    handling.

    • Secures opportunities| directs and attends hotel sponsored events| and
    develops targeted partner relationships.

    • Creates and organizes press promotional activities.

    • Participates in the press events/trips organized by the regional PR offices
    as required.

    • Conducts press blitzes when appropriate.

    • Ensures press kit information is comprehensive and kept up-to-date.

    Managing Advertising Activities

    • Works with the DOM and advertising agency on the rooms and food & beverage
    tactical advertising campaigns| creative and media plans.

    • Maximizes advertising budget by ensuring that the hotel|s creative message
    and media activities are consistent with the advertising of sister hotels and
    the company group advertising.

    • Ensures that the advertising creative is in synergy with the company|
    projecting a consistent and quality message.

    • Reviews the hotel|s market segmentation and other appropriate marketing
    reports to ensure that the media scheduling matches those segments.

    • Monitors and maintains media schedules as well as prompt settlement of
    accounts.

    Managing Direct Marketing Activities

    • Takes an integrated approach to DM activities| ensuring a consistent and
    quality image is projected.

    • Assists the DOM in the planning| implementation and tracking of electronic
    marketing activities.

    • Maintains budget control.

    Manages Collateral

    • Coordinates and executes production of all printed materials| with
    assistance of advertising agencies| following the specifications stipulated in
    the corporate ID manual.

    • Ensures hotel information is updated regularly on the internet/intranet.

    • Supervises the production and quality of all displays and temporary signage
    in hotel public areas.

    • Supervises and budgets for quality gift items as appropriate. Ensures
    correct usage of hotel logo on gift items as stipulated in corporate ID
    manual.

    • Supervises the in-house graphic designer and/or print shop.

    _

    Director of Guest Services – The St. Regis Saadiyat Island Resort – Abu Dhabi

    APPLY HERE

    Job Number 19000D0P
    Job Category Rooms and Guest Services Operations
    Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
    United Arab Emirates
    Brand St. Regis Hotels & Resorts
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    The St. Regis brand first established luxury hospitality more than 110 years
    ago| with the opening of the St. Regis New York. From the moment John Jacob
    Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
    Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
    service. Today| with more than 40 of the best addresses around the world| St.
    Regis is a place where trends are born| boundaries are broken and guests can
    simply live exquisite. We invite you to explore careers at St. Regis.

    JOB SUMMARY

    Serves as the property Manager on Duty and oversees all property operations|
    ensuring that the highest levels of hospitality and service are provided.
    Represents property management in resolving any guest or property related
    situation. Manages the flow of questions and directs guests within the lobby.
    Serves as Guest Relations Manager and handles the tracking of service issues.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 2 years experience in the guest services| front
    desk| or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant
    Management| Hospitality| Business Administration| or related major; no work
    experience required.

    CORE WORK ACTIVITIES

    Leading Guest Services Teams

    • Utilizes interpersonal and communication skills to lead| influence| and
    encourage others; advocates sound financial/business decision making;
    demonstrates honesty/integrity; leads by example.

    • Encourages and building mutual trust| respect| and cooperation among team
    members.

    • Serves as a role model to demonstrate appropriate behaviors.

    • Supervises and managing employees. Managing all day-to-day operations.
    Understanding employee positions well enough to perform duties in employees|
    absence.

    • Supervises Concierge and/or Bell Staff| when applicable.

    Maintaining Guest Services and Front Desk Goals

    • Manages day-to-day operations| ensuring the quality| standards and meeting
    the expectations of the customers on a daily basis.

    • Develops specific goals and plans to prioritize| organize| and accomplish
    your work.

    • Handles complaints| settling disputes| and resolving grievances and
    conflicts| or otherwise negotiating with others.

    • Observes service behaviors of employees and ensures that all uniformed
    employees are properly attired and groomed| each wearing a nametag.

    • Assists with energy conservation efforts by monitoring compliance during
    property tours.

    Managing Projects and Policies

    • Implements the customer recognition/service program| communicating and
    ensuring the process.

    • Conducts regular inspection tours of the entire facility for appearance|
    safety| staffing| security| and maintenance.

    • Sends copy of MOD report to all departments on a daily basis.

    • Ensures compliance with all policies| standards and procedures.

    • Understands and can implement all emergency plans including accident| death|
    elevator| thefts| vicious crimes| bombs| fire| etc.

    • Understands and complies with loss prevention policies and procedures.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and
    retention.

    • Improves service by communicating and assisting individuals to understand
    guest needs| providing guidance| feedback| and individual coaching when
    needed.

    • Intervenes in any guest/employee situation as needed to insure the integrity
    of the property is maintained| guest satisfaction is achieved| and employee
    well being is preserved.

    • Serves as a leader in displaying outstanding hospitality skills.

    • Sets a positive example for guest relations.

    • Empowers employees to provide excellent customer service.

    • Observes service behaviors of employees and provides feedback to
    individuals.

    • Maintains high visibility in public areas during peak times.

    • Provides immediate assistance to guests as requested.

    • Interacts with customers on a regular basis throughout the property to
    obtain feedback on quality of product| service levels and overall
    satisfaction.

    • Records guest issues in the guest response tracking system.

    • Reviews comment cards and guest satisfaction results with employees.

    • Emphasizes guest satisfaction during all departmental meetings and focuses
    on continuous improvement.

    Managing and Conducting Human Resource Activities

    • Identifies the developmental needs of others and coaching| mentoring| or
    otherwise helping others to improve their knowledge or skills.

    • Providing guidance and direction to subordinates| including setting
    performance standards and monitoring performance.

    • Reviews staffing levels to ensure that guest service| operational needs and
    financial objectives are met.

    • Assists as needed in the interviewing and hiring of employee team members
    with the appropriate skills.

    Additional Responsibilities

    • Provides information to supervisors| co-workers| and subordinates by
    telephone| in written form| e-mail| or in person.

    • Analyzes information and evaluating results to choose the best solution and
    solve problems.

    • Informs and/or updating the executives| the peers and the subordinates on
    relevant information in a timely manner.

    • Communicates any variations to the established norms to the appropriate
    department in a timely manner.

    • Maintains a strong working relationship with all departments to support
    property operations and goals and to expedite the resolution of any problems
    that may arise through the general operation of the property.

    • Participates as needed in the investigation of employee and guest accidents.

    • Performs Front Desk duties in high demand times.

    _

    Director of Rooms – Le Royal Meridien Beach Resort & Spa – Dubai

    APPLY HERE

    Job Number 19000CS5
    Job Category Rooms and Guest Services Operations
    Location Le Royal Meridien Beach Resort & Spa| Dubai| United Arab
    Emirates
    Brand The Luxury Collection
    Schedule Full-time
    Relocation? Yes
    Position Type Management

    Start Your Journey With Us
    Company:
    Marriott International is the world’s leading global hospitality company| with
    more brands| more hotels and more opportunities for associates to grow and
    succeed. With 5|700 properties| you’ll find us in your neighborhood and in
    more than 110 countries across the globe. Learn about our 30 hotel brands at
    www.marriott.com/marriott-brands.mi. Find Your World.™

    Property Description:

    Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
    leisure. From rooms to restaurants| business facilities to leisure pursuits|
    the emphasis is on providing guests with a dazzling array of options|
    supported by a unique personal level of service.

    With 11 international restaurants and bars including a modern culinary grill
    at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
    Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
    the world on a plate.

    Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
    for mind and body.

    The pool and beach facilities are quite spectacular and the resort also offers
    a supervised Kid’s Club with an indoor and outdoor play area offering daily
    activities.

    JOB SUMMARY

    Functions as the strategic business leader of the property|s Rooms Operations.
    Areas of responsibility include Front Office| | Recreation/Health Club and
    Housekeeping. Position works with direct reports (department heads) to develop
    and implement departmental strategies and ensures implementation of the brand
    service strategy and brand initiatives. The position ensures Rooms Operations
    meet the brand’s standards| targets customer needs| ensures associate
    satisfaction| focuses on growing revenues and maximizes the financial
    performance of the department. As a member of the Executive Committee|
    develops and implements property-wide strategies that deliver products and
    services to meet or exceed the needs and expectations of the brand’s target
    customer and associates and provides a return on investment to the owner and
    Marriott International.

    CANDIDATE PROFILE

    Education and Experience

    • 2-year degree from an accredited university in Business Administration|
    Hotel and Restaurant Management| or related major; 4 years experience in the
    guest services| front desk| housekeeping| sales and marketing| management
    operations| or related professional area.

    OR

    • 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
    Management| or related major; 2 years experience in the guest services| front
    desk| housekeeping| sales and marketing| management operations| or related
    professional area.

    _

    Director Of Rooms – Mina Seyahi Complex – Le Meridien Mina Seyahi Beach Resort & Marina – Dubai

    APPLY HERE

    Job Number 19000CCB
    Job Category Rooms and Guest Services Operations
    Location Le Meridien Mina Seyahi Beach Resort & Marina| Dubai| United
    Arab Emirates
    Brand Le Meridien
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    Marriott International is the world’s leading global hospitality company|
    with more brands| more hotels and more opportunities for associates to grow
    and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
    more than 110 countries across the globe. Learn about our 30 hotel brands at
    https://www.marriott.com/marriott-brands.mi __ Find Your World.™

    Le Meridien Mina Seyahi Beach Resort & Marina is situated in the modern|
    vibrant| and cosmopolitan city of Dubai. Our five-star resort is set on 550
    meters of the Jumeirah coastline| curving alongside Dubai’s largest private
    white-sand beach and glittering| 238-berth world-class marina.

    The Westin Dubai Mina Seyahi is situated in the modern| vibrant| and
    cosmopolitan city of Dubai. Our five-star resort is set on 550 meters of the
    Jumeirah coastline| curving alongside Dubai’s largest private white-sand beach
    and glittering| 238-berth world-class marina

    _Your responsibilities will include but not be limited to the following:_

    Develop| recommend| implement and manage the rooms division’s annual budget| forecasts| business/marketing plan| and objectives to meet/exceed management expectations.

    Implement company programs and manage the operations of the rooms division consistent with federal| state and local laws and regulations| and Marriott / Starwood policies and procedures to ensure a high level of quality and customer service.

    Ensure all guests are being treated in an efficient and courteous manner that all Marriott / Starwood standards are being applied.

    Resolve customer complaints as appropriate to maintain high level of customer satisfaction and quality.

    Ensure all quality standards are complied with and that policies and procedures are consistently applied.

    Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

    Ensure that the member of Marriott Reward /Starwood Preferred Guest Program and its partner programs are appropriately recognized.

    Responsible for enhancing the product and service that is presented to the guest.

    Recommend changes to the product and services. Use market research to develop new products and services.

    Responsible for the hiring| training and direction of new department associates.

    Ensure the timely completion of performance appraisals.

    Give direction and be responsible for the implementation of plans.

    Monitor effectiveness and recommend changes in response to the market place| including setting targets| planning and scheduling work and performance indicators that are typical productivity and efficiency measures.

    Able to exercise hire and fire discretion within Marriott / Starwood policies.

    Operate the department within Marriott / Starwood policies as they relate to the ethical codes| standards of good business practice and local laws and regulations.

    Conduct inspections of guest rooms and provide feedback to rooms attendants.

    Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.

    Responsible for maintaining the quality of the product and ensuring consistency in its delivery and standards.

    Report on a regular basis to the Deputy General Manager on the performance of the rooms department against operations and human resources performance.

    Analyse variances and monitor the impact of initiatives and corrective actions.

    Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.

    Bear ultimate responsibility for monitoring the consumption and order replacement of guest and cleaning supplies.

    Oversee divisional matters as they relate to federal| state and local employment and civil right laws.

    _To move into this position you should have_

    Minimum of 5 years as a Room Operations Management in a 5 star international property.

    A confident leader with a proven track record in strategic-thinking| creative outlook towards operations and generating revenues.

    Confident in compiling Standards of Performance and setting up Rooms Division systems.

    Good understanding of yield management and revenue enhancement techniques.

    Hotel School Diploma as a minimum.

    Focus on financial success of the Rooms Division by ensuring proper budgeting| forecasting revenue maximization and expense control procedures.

    High focus on team: training| succession planning| performance appraisals and disciplinary procedures.

    Give guidance toward improvement and make necessary adjustments for consistency proactively driving strategies to effect product enhancements and operating efficiencies- achieving optimum financial returns| whilst ensuring highest levels of associate and guest satisfaction.

    Demonstrate track record in promoting a team

    Communicate the goals and objectives of the company and motivate associates to achieve those goals.

    Possess a working knowledge of Hotel Laundry Operations

    Prior Marriott / Starwood experience favorable

    Director of Sales – Aloft Me’aisam – Dubai

    APPLY HERE

    Job Number 19000CC2
    Job Category Sales and Marketing
    Location Aloft Me|aisam| Dubai| Dubai| United Arab Emirates
    Brand Aloft Hotels
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    We have cool shoes to fill!
    We are hiring – we are on the hunt for a talented and enthusiastic Sales
    professional. A highly driven and motivated individual seeking the next step
    in the sales career with great leadership skills and the ability to lead a
    team success in this highly competitive market.

    You will directly report to Cluster General Manager.

    We are thrilled to welcome you to the Aloft and Element Me’aisam| situated in
    the heart of Dubai Production Zone. Located in proximity to Dubai Sports City
    and the acclaimed Jumeirah Golf Estate| both hotels will provide two
    incredibly unique hotel experiences.

    The Aloft and Element Me’aisam| Dubai will offer travelers two distinct
    lifestyle experiences amidst the buzzing Dubai Production Zone: Aloft will
    offer a tech-forward| vibrant experience and a modern style that is different
    by design| while the first Element in the Middle East region will appeal to
    those wishing to be a bit more zen| balancing between life and work with a
    focus on wellness on the road.

    JOB SUMMARY

    Leads and manages all day-to-day activities related to the sales function with
    a focus on building long-term| value-based customer relationships that enable
    achievement of property sales objectives. Achieves personal booking goals and
    makes recommendations on booking goals of direct reports.

    CANDIDATE PROFILE

    Education and Experience

    • 2-year degree from an accredited university in Business Administration|
    Marketing| Hotel and Restaurant Management| or related major; 3 years
    experience in the sales and marketing or related professional area.

    OR

    • 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
    Restaurant Management| or related major; 1 year experience in the sales and
    marketing or related professional area.

    CORE WORK ACTIVITIES

    Supporting Developing & Executing Sales Strategies

    • Works with sales leader to ensure understanding of sales strategy and
    effective implementation of this strategy for the segment.

    • Works with management team to create and implement a sales plan addressing
    revenue| customers and the market for the segment led by the DOS.

    • Assists with the development and implementation of promotions| both internal
    and external.

    Maximizing Revenue

    • Provides positive and aggressive leadership to ensure maximum revenue
    potential (e.g.| sets example with personal booking goals).

    • Recommends booking goals for sales team members.

    Managing Sales Activities

    • Monitors all day to day activities of direct reports.

    • Approves space release for catering to maximize revenue (DOS| Group) in the
    absence of a Business Evaluation Manager.

    • Participates in sales calls with members of sales team to acquire new
    business and/or close on business.

    • Executes and supports the operational aspects of business booked (e.g.|
    generating proposal| writing contract| customer correspondence).

    Analyzing & Reporting on Sales and Financial Data

    • Analyzes market information by using sales systems and implements strategy
    to achieve property’s financial room and catering goals.

    • Assists Revenue Management with completing accurate six period projections.

    • Reviews sales and catering guest satisfaction results to identify areas of
    improvement.

    Ensuring Exceptional Customer Service

    • Displays leadership in guest hospitality| exemplifies customer service and
    creates a positive example for guest relations.

    • Interacts with guests to obtain feedback on product quality and service
    levels.

    • Meets with guests during pre- and post-convention meetings to obtain
    feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
    food and beverage)| service levels| execution against contract and overall
    satisfaction.

    • Empowers employees to provide excellent customer service.

    • Observes service behaviors of employees and provides feedback to
    individuals.

    • Incorporates guest satisfaction as a component of department meetings with a
    focus on continuous improvement.

    • Executes and supports the company’s Customer Service Standards and
    property’s Brand Standards.

    • Participates in and practices daily service basics of the brand.

    • Executes exemplary customer service to drive customer satisfaction and
    loyalty by assisting the customer and ensuring their satisfaction before and
    during their program/event.

    • Serves the customer by understanding their needs and recommending the
    appropriate features and services that best meet their needs and exceed their
    expectations| while building a relationship and loyalty to the company.

    • Gains understanding of the property’s primary target customer and service
    expectations; serves the customer by understanding their business| business
    issues and concerns| to offer better business solution both prior to| and
    during the program/event.

    Building Successful Relationships

    • Develops and manages relationships with key stakeholders| both internal and
    external.

    • Works collaboratively with off-property sales channels (e.g.| Event Booking
    Center| Market Sales| GSO) to ensure the property needs are being achieved and
    the sales efforts are complementary| not duplicative.

    • Works with Human Resources| Engineering and Loss Prevention to ensure
    compliance with local| state and federal regulations and/or union
    requirements.

    • Attends customer events| trade shows and sales missions to maintain| build
    or develop key relationships with GSO Managers and customers.

    Managing and Conducting Human Resource Activities

    • Interviews and hires management and hourly employees with the appropriate
    skills to meet the business needs of the operation.

    • Utilizes all available on the job training tools for employees.

    _

    Director of Front Office – Bulgari Hotel & Resorts – Dubai

    APPLY HERE

    Job Number 190006AL
    Job Category Rooms and Guest Services Operations
    Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

    Brand Bulgari Hotels & Resorts
    Schedule Full-time
    Relocation? Yes
    Position Type Management
    Start Your Journey With Us
    Developed in partnership with jeweler and luxury products designer Bulgari|
    our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
    and luxury resort destinations. Join our team and help deliver the excitement|
    timeless glamour and heritage of the Bulgari brand.

    JOB SUMMARY

    Serves as the property Manager on Duty and oversees all property operations|
    ensuring that the highest levels of hospitality and service are provided.
    Represents property management in resolving any guest or property related
    situation. Manages the flow of questions and directs guests within the lobby.
    Serves as Guest Relations Manager and handles the tracking of service issues.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 2 years experience in the guest services| front
    desk| or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant
    Management| Hospitality| Business Administration| or related major; no work
    experience required.

    CORE WORK ACTIVITIES

    Leading Guest Services Teams

    • Utilizes interpersonal and communication skills to lead| influence| and
    encourage others; advocates sound financial/business decision making;
    demonstrates honesty/integrity; leads by example.

    • Encourages and building mutual trust| respect| and cooperation among team
    members.

    • Serves as a role model to demonstrate appropriate behaviors.

    • Supervises and managing employees. Managing all day-to-day operations.
    Understanding employee positions well enough to perform duties in employees|
    absence.

    • Supervises Concierge and/or Bell Staff| when applicable.

    Maintaining Guest Services and Front Desk Goals

    • Manages day-to-day operations| ensuring the quality| standards and meeting
    the expectations of the customers on a daily basis.

    • Develops specific goals and plans to prioritize| organize| and accomplish
    your work.

    • Handles complaints| settling disputes| and resolving grievances and
    conflicts| or otherwise negotiating with others.

    • Observes service behaviors of employees and ensures that all uniformed
    employees are properly attired and groomed| each wearing a nametag.

    • Assists with energy conservation efforts by monitoring compliance during
    property tours.

    Managing Projects and Policies

    • Implements the customer recognition/service program| communicating and
    ensuring the process.

    • Conducts regular inspection tours of the entire facility for appearance|
    safety| staffing| security| and maintenance.

    • Sends copy of MOD report to all departments on a daily basis.

    • Ensures compliance with all policies| standards and procedures.

    • Understands and can implement all emergency plans including accident| death|
    elevator| thefts| vicious crimes| bombs| fire| etc.

    • Understands and complies with loss prevention policies and procedures.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and
    retention.

    • Improves service by communicating and assisting individuals to understand
    guest needs| providing guidance| feedback| and individual coaching when
    needed.

    • Intervenes in any guest/employee situation as needed to insure the integrity
    of the property is maintained| guest satisfaction is achieved| and employee
    well being is preserved.

    • Serves as a leader in displaying outstanding hospitality skills.

    • Sets a positive example for guest relations.

    • Empowers employees to provide excellent customer service.

    • Observes service behaviors of employees and provides feedback to
    individuals.

    • Maintains high visibility in public areas during peak times.

    • Provides immediate assistance to guests as requested.

    • Interacts with customers on a regular basis throughout the property to
    obtain feedback on quality of product| service levels and overall
    satisfaction.

    • Records guest issues in the guest response tracking system.

    • Reviews comment cards and guest satisfaction results with employees.

    • Emphasizes guest satisfaction during all departmental meetings and focuses
    on continuous improvement.

    Managing and Conducting Human Resource Activities

    • Identifies the developmental needs of others and coaching| mentoring| or
    otherwise helping others to improve their knowledge or skills.

    • Providing guidance and direction to subordinates| including setting
    performance standards and monitoring performance.

    • Reviews staffing levels to ensure that guest service| operational needs and
    financial objectives are met.

    • Assists as needed in the interviewing and hiring of employee team members
    with the appropriate skills.

    Additional Responsibilities

    • Provides information to supervisors| co-workers| and subordinates by
    telephone| in written form| e-mail| or in person.

    • Analyzes information and evaluating results to choose the best solution and
    solve problems.

    • Informs and/or updating the executives| the peers and the subordinates on
    relevant information in a timely manner.

    • Communicates any variations to the established norms to the appropriate
    department in a timely manner.

    • Maintains a strong working relationship with all departments to support
    property operations and goals and to expedite the resolution of any problems
    that may arise through the general operation of the property.

    • Participates as needed in the investigation of employee and guest accidents.

    • Performs Front Desk duties in high demand times.

    _

    Director of Operations – Lapita – Dubai Parks and Resorts

    APPLY HERE

    Job Number 19000B5O
    Job Category Rooms and Guest Services Operations
    Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
    United Arab Emirates
    Brand Autograph Collection Hotels
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
    Resorts. A hotel which is dedicated to families and friends who want to stay
    close to all the activities that the theme parks will be offering. With 504
    rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
    point after a day of adventures and fun. Part of Marriott|s Autograph
    Collection this amazing hotel offers five food and beverage outlets| two
    outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
    Teens Club as well as meeting and event facilities. The hotel|s name was
    inspired by the pre-historic Pacific Ocean people and their journey and
    settlement into the Islands ( the Lapita movement ). The design draws its
    inspiration from the exotic Polynesian tropical landscapes| featuring
    Polynesian flowers| lagoon-style pools| and themed activities.

    Marriott|s Autograph Collection features a select group of upscale and luxury
    independent partner hotels| each with its own distinct personality|
    experience| style and features. Located in major cities and desirable
    destinations around the world| Autograph guests favor hotel stays that reflect
    their own unique and personal styles. Be a part of our team and deliver an
    innovative guest experiences that resists predictability.

    JOB SUMMARY

    Functions as the strategic business leader of the property|s Hotel Operations.
    Areas of responsibility may include Front Office| | Recreation/Health Club|
    Housekeeping| Food and Beverage/Culinary and Engineering/Maintenance. Position
    works with direct reports (department heads) to develop and implement
    departmental strategies and ensures implementation of the brand service
    strategy and brand initiatives. The position ensures Hotel Operations meet the
    brand’s standards| targets customer needs| ensures employee satisfaction|
    focuses on growing revenues and maximizes the financial performance of the
    department and developing positive owner relations. Develops and implements
    property-wide strategies that deliver products and services to meet or exceed
    the needs and expectations of the brand’s target customer and employees and
    provides a return on investment.

    CANDIDATE PROFILE

    Education and Experience

    • 2-year degree from an accredited university in Business Administration|
    Hotel and Restaurant Management| or related major; 4 years experience in the
    guest services| front desk| housekeeping| sales and marketing| management
    operations| or related professional area.

    OR

    • 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
    Management| or related major; 2 years experience in the guest services| front
    desk| housekeeping| sales and marketing| management operations| or related
    professional area.

    CORE WORK ACTIVITIES

    Managing Profitability

    • Demonstrates and communicates key drivers of guest satisfaction for the
    brand’s target customer.

    • Analyzes service issues and identifies trends.

    • Makes and executes the necessary decisions to keep property moving forward
    toward achievement of goals.

    • Works with hotel management team to develop an operational strategy that is
    aligned with the brand’s business strategy and leads its execution.

    Managing Revenue Goals

    • Monitors hotel operations sales performance against budget.

    • Reviews reports and financial statements to determine hotel operations
    performance against budget.

    • Coaches and supports operations team to effectively manage occupancy & rate|
    wages and controllable expenses.

    • Reviews the Wage Progress Report and compares budgeted wages to actual
    wages| coaching direct reports to address problem areas and holding team
    accountable for results.

    Leading Operations and Department Teams

    • Champions the brand’s service vision for product and service delivery and
    ensures alignment amongst the hotel leadership teams.

    • Develops systems to enable employees to understand guest satisfaction
    results.

    • Communicates a clear and consistent message regarding departmental goals to
    produce desired results.

    Managing the Guest Experience

    • Reviews guest feedback with leadership team and ensures appropriate
    corrective action is taken.

    • Responds to and handles guest problems and complaints.

    • Stays visible and interfaces with customers on a regular basis to obtain
    feedback on quality of product| service levels and overall satisfaction.

    • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or
    exceeds guest expectations.

    Managing and Conducting Human Resources Activities

    • Facilitates the development of creative solutions to overcome obstacles and
    ensures implementation to continually improve guest satisfaction results.

    • Ensures employees are treated fairly and equitably.

    • Ensures that regular| ongoing communication is happening in Operations
    (e.g.| pre-shift briefings| staff meetings).

    • Fosters employee commitment to providing excellent service| participates in
    daily stand-up meetings and models desired service behaviors in all
    interactions with guests and employees.

    • Incorporates guest satisfaction as a component of staff/operations meetings
    with an emphasis on generating innovative ways to continually improve results.

    • Sets goals and expectations for direct reports using the performance review
    process and holds staff accountable for successful performance.

    • Solicits employee feedback| utilizes an “open door policy” and reviews
    employee satisfaction results to identify and address employee problems or
    concerns.

    • Ensures property policies are administered fairly and consistently|
    disciplinary procedures and documentation are completed according to Standard
    and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
    Process.

    • Conducts annual performance appraisal with direct reports according to
    Standard Operating

    Procedures.

    • Champions change| ensures brand and regional business initiatives are
    implemented and communicates follow-up actions to team as necessary.

    Area Director of Finance – Gulf| Levant & Pakistan (based out is Doha Office) – Dubai Area Office – Dubai

    APPLY HERE

    Job Number 19000ALN
    Job Category Finance and Accounting
    Location Dubai Area Office| Dubai| United Arab Emirates
    Brand Corporate
    Schedule Full-time
    Relocation? Yes
    Position Type Management

    Start Your Journey With Us
    Marriott International is the world’s largest hotel company| with more brands|
    more hotels and more opportunities for associates to grow and succeed. We
    believe a great career is a journey of discovery and exploration. So| we ask|
    where will your journey take you?
    JOB SUMMARY
    The ADOF provides financial leadership in achieving profit| cash flow| and key
    performance goals while further enhancing owner and franchise relationships
    for Marriott hotels located in the Gulf| Levant & Pakistan. Partners with the
    AVP| the MEA (the “Continent”) team and the Finance Business Partner to help
    make optimal business decisions for the Continent Provides a strategic
    perspective and uses sound financial skills and business acumen to identify
    profitable opportunities| anticipate challenges| and create competitive
    breakthrough strategies| while ensuring a controlled financial environment and
    protecting and strengthening Marriott|s competitive advantage.

    CANDIDATE PROFILE
    Education and Experience
    • Bachelor|s degree in accounting| finance or a related field; successful
    completion of intermediate accounting required.
    • Minimum of 5 years of experience as a previous Director of Finance or other
    Regional / Above property finance role.
    • Ability to travel approximately 50 – 75% with a base in Dubai (or other
    assigned location in the Continent).

    CORE WORK ACTIVITIES

    Key Responsibilities:
    • Lead and facilitate the achievement of annual goals and targets to ensure
    profitability and revenue growth
    • Execute strategies and actions to increase return on invested capital. Lead
    and facilitate the management of cash flow| capital and overall expenses to
    obtain highest value
    • Deliver against balanced scorecard and discipline initiatives to build brand
    equity and customer allegiance
    • Identify risk exposure and effectively leverages the organization (Continent
    team| Business Management| etc.) as appropriate to manage business and
    financial risk to create and preserve value
    • Manage MI|s presence in the different sovereign jurisdictions. Scope of
    responsibility includes JV| entity structure| tax planning and compliance|
    Continent business structure| property based financial systems| shared
    services| other line of businesses| i.e. cluster sales organizations and
    casinos .
    • Assist FBP Finance and Development in development activity in the Area (e.g.
    identification of market opportunities and formulation of plans| monitoring/
    modifying pro-formas| lending financial strategic support to optimize unit
    growth etc.). Work with corporate and Continent team to ensure smooth hotel
    opening process; work with the FBP Finance and the property team on the
    development of pre-opening and working capital budgets| and other pre-opening
    activities relating to finance and accounting.
    • Strategic business partner to the AVP & rest of the Continent team. Provide
    financial leadership and strategic perspective in developing and monitoring
    business plans to achieve profit and growth objectives for the Area; identify
    profitable opportunities| manage business risk and help make optimal business
    decisions. Support and advise the AVP| FBP and the Continent management team
    (GMs| DOFs) on key operating/financial issues; help enhance the team’s
    financial and business skills.
    • Facilitate the Continent’s business planning processes (LRP| operating and
    capital budgets| forecast| risk assessment)| standard reporting processes
    (working capital| month end reporting| annual statement of operations| etc.)|
    and compliance with local tax| financial| and accounting regulations. Provides
    direction| support and ensures compliance on balance sheet
    analysis/certification| hotel audits and internal control standards| P&L
    reviews| cash flow forecasts| technical accounting| financial systems &
    reporting| and financial analysis (pro forma| project analysis| business
    cases| etc.).
    • Lead the execution of finance and accounting responsibilities for the Area
    across multiple sovereign jurisdictions and in different currencies: budgeting
    and forecasting| controls| financial analysis| cash management| balance sheet|
    financial reporting & systems| P&L| CAPEX| owner returns| financial risk
    management.

    Managing Projects and Priorities:
    • Functions as a strategic senior technical expert within the department.
    • Develops specific goals and plans to prioritize| organize| and accomplish
    work.
    • Champions leaders’ vision for product and service delivery.
    • Makes and executes the necessary decisions to keep moving forward toward
    achievement of goals.
    • Provides direction and assistance to other teams regarding projects.
    • Determines priorities| schedules| plans and necessary resources to promote
    completion of any projects on schedule.
    • Analyzes information and evaluates results to choose the best solution and
    solve problems.
    • Reviews vendor proposals and selects appropriate vendor for
    services/technologies/hardware.
    • Thinks creatively and practically to develop| execute and implement new
    project plans.
    • Generates and provides accurate and timely results in the form of reports|
    presentations| etc.
    • Plans| develops| implements| and evaluates the quality of operations.

    Delivering on the Needs of Key Stakeholders:
    • Understands and meets the needs of key stakeholders (e.g. DOFs| property
    finance teams| GM| AVP| other above property departments| etc.).
    • Communicates concepts in a clear and persuasive manner that is easy to
    understand.
    • Demonstrates an understanding of business priorities both on property and
    within the Continent.
    • Supports achievement of performance goals| budget goals| team goals| etc.

    Providing Technical Support and Consultation:
    • Provides technical expertise and technical leadership within own and other
    teams.
    • Provides recommendations to hotel and above property departments to improve
    the effectiveness of processes and programs.
    • Demonstrates advanced knowledge of job-relevant issues| products| systems|
    and processes.
    • Demonstrates advanced knowledge of function-specific procedures.
    • Applies knowledge/judgment to achieve business goals.
    • Foresees| identifies and resolves problems.
    • Keeps up-to-date technically and applies new knowledge to job.
    • Performs other reasonable duties as required for this position.

    _

    Director of Marketing & Communications – Amwaj Rotana – Jumeirah Beach Residence – Dubai

    APPLY HERE


    JOB REF: 3877859
    JOB DESCRIPTION[
    We are currently seeking for passionate and dynamic guest focused Marketing &
    Communication professionals who pride themselves on their ability to deliver
    extraordinary levels of customer service and provide creative solutions to our
    guests.
    As a Director of Marketing & Communications you are responsible for
    coordinating internal and external marketing activities for the property. The
    role involves publicity- media coverage- community relations- corporate image
    and special events in order to market the company image for hospitality and
    services and will include key responsibilities such as:

    . Promote the brand name through formulated advertising and public relation

    campaign and plan and reinforce the corporate identit

    . Support the implementation of ongoing- focused media and community relations
    programs- that are strategically planned to support and enhance the area
    marketing efforts
    . Develop and execute promotional and brand building exercises in conjunction
    with the marketing department
    . Coordinate strategic local / regional / international public relation
    campaigns to achieve marketing goals
    . Create new business tie-ups and partners
    . Liaise and coordinate with the advertising agencies and media companies
    . Overlook all press releases and maintain a constant supply of articles for
    the media partners
    . Assist in producing collateral from concept to final product in line with
    the Rotana corporate guidelines to build brand recall

    We are currently seeking for passionate and dynamic guest focused Marketing &
    Communication professionals who pride themselves on their ability to deliver
    extraordinary levels of customer service and provide creative solutions to our
    guests.

    As a Director of Marketing & Communications you are responsible for
    coordinating internal and external marketing activities for the property. The
    role involves publicity- media coverage- community relations- corporate image
    and special events in order to market the company image for hospitality and
    services and will include key responsibilities such as:

    . Promote the brand name through formulated advertising and public relations
    campaign and plan and reinforce the corporate identity
    . Support the implementation of ongoing- focused media and community relations
    programs- that are strategically planned to support and enhance the area
    marketing efforts
    . Develop and execute promotional and brand building exercises in conjunction
    with the marketing department
    . Coordinate strategic local / regional / international public relation
    campaigns to achieve marketing goals
    . Create new business tie-ups and partners
    . Liaise and coordinate with the advertising agencies and media companies
    . Overlook all press releases and maintain a constant supply of articles for
    the media partners
    . Assist in producing collateral from concept to final product in line with
    the Rotana corporate guidelines to build brand recall

    Education- Qualifications & Experiences

    You should be preferably a UK / US advertising- marketing or mass
    communication graduate with a minimum of three years experiences in a similar
    filed and with a good knowledge of the local and international media and media
    culture. You must be a computer literate with effective communication skills-
    both verbal and written in English and Arabic language ability is a definite
    plus.

    Assistant Director of Materials Management – Beach Rotana – Abu Dhabi

    APPLY HERE


    JOB REF: 3868036
    JOB DESCRIPTION[
    We are currently seeking for passionate and dynamic Materials professionals
    who pride themselves on their ability to deliver extraordinary levels of
    customer service and provide creative solutions to our guests.
    Job Summary
    The Assistant Director of Materials is responsible for the day to day
    operation in the absence of the Director of Materials Management- provides
    essential supervision- administrative assistance and maintains full and
    adequate purchases / stock requirements of the Hotel.
    General Duties and Responsibilities: __

    Manage administratively the office staff personnel (buyers and storekeepers)- schedules- appraisals and training

    Ensure smooth process of purchase requests allocated by Director of Materials Management to all buyers including sel

    Ensure to set policy and procedures (quotations- documentation- specification and explanation) are being followed and practiced
    Ensure availability of storerooms stocks at all times according to set Min Max stock levels
    Ensure to verify that daily market list is delivered. Question discrepancies and delays
    Ensure to verify all system updates concerning data stock items- regarding name- packing- weight and units
    Ensure to review- check and update constantly entered quotations concerning price and duration validity
    Ensure to coordinate with the Head Storekeeper by reviewing periodically the established Min / Max Storerooms stock levels for update requirements
    Ensure that all issuance (Fax) for all approved purchase orders to the respective vendors are delivered on time
    Ensure to print the weekly |Order Pending Report| to follow up and verify approved requests- items not delivered according to the specified vendor`s delivery dates
    Ensure and coordinate with the Head Storekeeper the proper Hygiene & Safety procedures in all storerooms
    Ensure to provide constant and accurate feedback to the Materials Manager and Department Heads on market conditions- items availability- seasonal items- delivery lead times and price trends
    Manage to identify and recommend new market products in terms of quality and price competitiveness
    Ensure to monitor vendors reliability and services- establishes new contracts with prospective vendors

    Environment- Health & Safety Responsibilities:

    Adhere with the EHS legislation and EHSMS policies- procedures and EHSMS Manual relevant to their scope of work.
    Conduct and document risk assessment for all procedures and activities with consultation and involvement of departmental colleagues and others- followed by implementation of recommended control measures. Accordingly Health and safety hazard assessment form and Environmental aspect assessment form are prepared.
    Identify and provide required resources in developing and maintaining the EHS system.
    Collect and review relevant EHS data and take action on the outcomes of EHS audits on a regular basis.
    Make sure to fully investigate all incidents reported and to fully implement the preventive measures.
    Ensure effective emergency procedures are in place and practiced regularly.
    Ensure all EHS responsibilities are clearly defined and allocated in position descriptions or duty statements (job descriptions).
    Formulate and implement specific EHS rules for activities conducted within areas under their control- coordinating with other departments or contractors.
    Report to the EHS in-charge- concerned department or Department Head if required in case any colleague or contractors breach EHS rules and procedure within their scope of work.
    Report and document all incidents acquiring within their scope of work- actively participate and cooperate with incident investigation process and take appropriate action as per the investigation recommendation.
    Ensure all colleagues in the department are adequately trained (on job / off job) on EHS on regular basis.

    We are currently seeking for passionate and dynamic Materials professionals
    who pride themselves on their ability to deliver extraordinary levels of
    customer service and provide creative solutions to our guests.

    Job Summary

    The Assistant Director of Materials is responsible for the day to day
    operation in the absence of the Director of Materials Management- provides
    essential supervision- administrative assistance and maintains full and
    adequate purchases / stock requirements of the Hotel.

    General Duties and Responsibilities: __

    Environment- Health & Safety Responsibilities:

    Education- Qualifications & Experiences

    You should be ideally having a bachelor degree with previous experience in
    Materials within a multi national group. Command of an international computer
    purchasing system software & previous Middle East experience are an essential.
    Good command of written and spoken English is a must; knowledge of Arabic
    language is an added benefit.

    Director of Sales – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi

    APPLY HERE

    Job Number 190009PZ
    Job Category Sales and Marketing
    Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi| United Arab
    Emirates
    Brand Westin Hotels & Resorts
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    At Westin| we are committed to empowering the well-being of our guests by
    providing a refreshing environment| thoughtful amenities| and revitalizing
    programming to help ensure that they leave feeling better than when they
    arrived. We recognize that travel can be disruptive to our guests’ well-being|
    and we’re energized to assist as partners in helping them maintain control and
    soaring above it all while on the road. Everything we do is designed to help
    guests be at their best| and they appreciate our supportive attitude|
    anticipatory service and extensive knowledge on how to best assist them
    throughout their stay. We are looking for dynamic people who are excited to
    join the team and ready to jump into any situation to give a helping hand. If
    you’re someone who has is positive| adaptable and intuitive| and has a genuine
    interest in the well-being of others around you| we invite you to discover how
    at Westin| together we can rise.

    JOB SUMMARY

    Functions as the leader of the property’s sales department for properties with
    bookings over 300 peak rooms and significant local catering revenue. Manages
    the property|s reactive and proactive sales efforts. Provides day to day
    leadership to sales associates to achieve property sales objectives with
    overall responsibility for achieving booking goals and property revenues.
    Implements the brand’s service strategy and applicable brand initiatives in
    all aspects of the sales process and focuses on building long-term| value-
    based customer relationships that enable achievement of the hotel’s’ sales
    objectives. Evaluates the property’s participation in the various sales
    channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
    lead channels| etc.) and develops strong working relationships to proactively
    position and market the property. Manages the marketing budget to enable
    development of property specific campaigns| promotions and collateral to drive
    revenue and meet property objectives. Interfaces with regional marketing
    communications for regional and national promotions pull through. Develops and
    implements property–wide strategies that deliver products and services to meet
    or exceed the needs and expectations of the brand’s target customer profile
    and property associates and provides a return on investment to the owner and
    Marriott International.

    CANDIDATE PROFILE

    Education and Experience

    Required:

    • 2-year degree from an accredited university in Business Administration|
    Marketing| Hotel and Restaurant Management| or related major; 4 years
    experience in the sales and marketing or related professional area.

    OR

    • 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
    Restaurant Management| or related major; 2 years experience in the sales and
    marketing or related professional area.

    Preferred:

    • 4 year college degree.

    • Demonstrated skills in supervising a team.

    • Lodging sales experience.

    • Hotel industry work experience| demonstrating progressive career growth and
    a pattern of exceptional performance.

    CORE WORK ACTIVITIES

    Managing Sales Activities

    • Manages the development of a strategic account plan for the demand
    generators in the market.

    • Manages the property|s reactive and proactive sales efforts.

    • Determines and develops marketing communication activities| in conjunction
    with Regional Marketing Communications.

    • Provides customer intelligence in evaluating the market and economic trends
    that may lead to changes in sales strategy to meet or exceed customer
    expectations.

    • Reviews the Strategic Alignment Review (STAR) report| competitive shopping
    reports and uses other resources to maintain an awareness of the hotel’s
    market position.

    • Researches competitor’s sales team strategies to identify ways to grow
    occupancy and RevPAR and increase market share.

    • Attends sales strategy meetings to provide input on weekly and overall sales
    strategy.

    • Suggests innovative marketing ideas and develops deployment strategies to
    continue to grow market share.

    • Evaluates and supports participation and account deployment with Area Sales
    and Group Sales within the Sales Office.

    • Serves as the sales contact for the General Manager| property leadership
    team| Group Sales and Area Sales leaders.

    • Serves as the sales contact for customers; serves as the customer advocate.

    • Serves as hotel authority on sales processes and sales contracts.

    • Serves as the property sales liaison with Area Sales| Group Sales| Revenue
    Management| Event Management| Regional Marketing Communications and other
    hotel departments as appropriate.

    • Participates in sales calls with members of the Sales and Marketing team to
    acquire new business and/or close on business.

    • Identifies public relations opportunities and coordinates activities to
    augment the overall marketing communication strategy.

    • Supports the General Manager by coordinating crisis communications.

    • Executes and supports Marriott’s Customer Service Standards and hotel’s
    Brand Standards.

    • Executes and supports the operational aspects of business booked (e.g.|
    generating proposal| writing contract| customer correspondence).

    • Participates in and practices daily service basics of the brand (e.g.| |
    Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
    Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
    Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
    Suites Morning Meeting).

    • Implements a seamless turnover from sales to operations and back to sales
    while consistently delivering high level of service.

    • Monitors the effective resolution of guest issues that arise as a result of
    the sales process by creating mechanisms to channel issues to property
    leadership and/or other appropriate stakeholders.

    • Maintains successful performance by increasing revenues| controlling
    expenses and providing a return on investment for the owner and Marriott
    International.

    • Implements the brand’s service strategy and applicable brand initiatives in
    all aspects of the sales process and focuses on building long-term| value-
    based customer relationships that enable achievement of the hotel’s’ sales
    objectives.

    • Interfaces with regional marketing communications for regional and national
    promotions pull through.

    • Performs other duties| as assigned| to meet business needs.

    Building Successful Relationships

    • Develops strong partnerships with local organizations to further increase
    brand/product awareness.

    • Develops and manages internal key stakeholder relationships.

    • Develops strong community and public relations by maintaining property
    participation in local| regional and national tradeshows and client events.

    • Executes exemplary customer service to drive customer satisfaction and
    loyalty by assisting the customer and monitoring their satisfaction before and
    during their program/event.

    • Serves the customer by understanding their needs and recommending the
    appropriate features and services that best meet their needs and exceed their
    expectations| while building a relationship and loyalty to Marriott.

    • Gains understanding of the hotel’s primary target customer and service
    expectations; serves the customer by understanding their business| business
    issues and concerns| to offer better business solution both prior to| and
    during the program/event.

    Leadership

    • Functions as the leader of the property’s sales department for properties
    with bookings over 300 peak rooms and significant local catering revenue.

    • Develops sales goals and strategies and verifies alignment with the brand
    business strategy.

    • Executes the sales strategy in order to meet individual booking goals for
    both self and staff.

    • Coaches leaders of revenue generating departments in developing effective
    revenue strategies and setting aggressive goals that will drive the property|s
    financial performance.

    • Verifies Sales team understands and is leveraging Marriott International
    (MI) demand engines to full potential.

    • Works with Human Resources| Engineering and Loss Prevention to monitor
    compliance with local| state and federal regulations and/or union
    requirements.

    • Partners with Human Resources to attract| develop and retain the right
    people in order to support the strategic priorities of the market.

    • Creates effective structures| processes| jobs and performance management
    systems are in place.

    • Sets goals and expectations for direct reports using the Leadership
    Performance Process (LPP)| aligns performance and rewards| addresses
    performance issues and holds staff accountable for successful results.

    • Forecasts talent needs and manages talent acquisition strategy with Human
    Resources (HR) to minimize lost time due to turnover.

    • Maintains an active list of the competition’s best sales people and executes
    a recruitment and acquisition plan with HR.

    • Supports tools and training resources to educate sales associates on winning
    catering solutions.

    • Champions leadership development and workforce planning priorities by
    assessing| selecting| retaining and developing diverse| high-caliber talent
    that can lead the organization today and strengthen the leadership bench for
    the future; continues to upgrade the sales & marketing talent; works with HR
    to anticipate future talent needs based on business growth plans.

    • Identifies| trains and mentors group sales associates; utilizes all
    available on the job training tools for associates.

    • Transfers functional knowledge and develops group sales skills of other
    discipline managers.

    • Provides day to day leadership to sales associates to achieve property sales
    objectives with overall responsibility for achieving booking goals and
    property revenues.

    • Evaluates the property’s participation in the various sales channels (e.g.|
    Area Sales| Group Sales within the Sales Office| electronic lead channels|
    etc.) and develops strong working relationships to proactively position and
    market the property.

    • Manages the marketing budget to enable development of property specific
    campaigns| promotions and collateral to drive revenue and meet property
    objectives.

    _

    Assistant Director of Guest Experience – JW Marriott Marquis Hotel Dubai – Dubai

    APPLY HERE

    Job Number 190008O5
    Job Category Rooms and Guest Services Operations
    Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

    Brand Marriott Hotels Resorts /JW Marriott
    Schedule Full-time
    Relocation? No
    Position Type Management
    Start Your Journey With Us
    Property Description:
    Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
    luxury. Home to the world’s tallest building| the largest shopping mall| the
    iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
    place for those who seek the best the world has to offer.

    The Marquis brand is a quality standard for the finest properties in the
    Marriott portfolio| synonymous with intuitive service and refined taste. The
    JW Marriott Marquis Dubai has instantly gained status as one of the region’s
    most compelling destinations| offering service and facilities that have been
    carefully crafted around the expectations of the world’s most discerning
    travelers.

    Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
    above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
    desirable locations in the city.

    The hotel features elegantly conceived accommodation| outstanding event and
    business facilities| a collection of 14 stylish bars and restaurants and the
    haven of health and relaxation that is Saray Spa and Health Club. A marriage
    of rich and colorful cultural inspirations and design finesse makes it a
    destination with distinctive character and ambience.

    .

    JOB SUMMARY:

    Responsible for the Front Office operations of 1608 key hotel reporting into
    Director Front Office. Key areas of accountability lying with Guest Relations
    and Executive lounge. Provide specialized technical| project| and
    administrative support to Subject Matter Experts in the implementation and
    sustainment of Rooms Operations Initiatives. As a key member of the Room
    Operations team| duties will include troubleshooting and problem solving for
    Rooms Operations service initiative projects. Fully versed on the Rooms
    Operations and Guest Services Brand Standards| Rooms / Guest Services
    Programs| Departmental Financial forecast and Marriott International’s Quality
    Assurance process and program. Manage coordination and execution of
    discipline-specific training classes for Rooms and Guest Experience. Stay
    abreast in best in class Rooms and Guest Experience companies for relevant
    competitive intelligence on industry| competitor| and economic trends to
    provide insight to the discipline. Maintain close and productive working
    relationships with the experts to resolve hotel operational issues and
    participa.

    __

    CANDIDATE PROFILE:

    · Experience : Minimum of 1 year previous experience as Front Office
    Manager within a five star hotel

     Five plus (5+) years in a senior level position directing guest
    service/Front Office initiatives for a Multi-Property hospitality industry

    Skills and Knowledge

     Comfortable at speaking in front of audiences ranging from less than 25 to
    100+ people

     Passion for delivering great guest service

     Clear and concise communication skills| both oral and written

     Proven professional| tactful and diplomatic communication style

     Ability to manage multiple priorities and compressed deadlines

     Capacity to think quickly| problem solve and make sound business decisions

     Comfortable with technology and leveraging it to improve our position in the
    market

    · Ability to facilitate a resolution to a problem| issue or event that is a
    source of conflict in an objective manner| remaining focused on outcomes while
    preserving positive working relationships.

     Demonstrated strong partnering| coaching| and mentoring skills

     Demonstrated ability to work as a team player

     Proven ability to initiate| organize and complete multiple tasks in a timely
    manner

     Proven experience in using technology to improve our position in the market

     Demonstrated ability share creative and new ideas

     Demonstrated aptitude for budgeting and scheduling

    Education or Certification

     Bachelor’s Degree in Hospitality Management| Business Administration or
    equivalent combination of education and experience.

    CORE WORK ACTIVITIES:

    _The following are specific responsibilities and contributions critical to the
    successful performance of the position:_

    Primary Tasks

    Develop and/or maintain department procedures| metrics and key performance indicators to monitor and evaluate guest satisfaction| develop and measure improvement targets and achievements and/or support changing business requirements by consistently evaluating opportunities of enhancing excellent customer service throughout all properties.

    Maintaining a clear work flow of daily front office operations; maximize operating potential for all office needs

    Provide both internal and external customer service; answer incoming calls| and sort and distribute incoming emails

    Coordinate and promote communication among all departments

    Oversee office supplies| utilities| office equipment maintenance and shipping needs

    Evaluate the effectiveness of the customer service operation and drive continuous process improvements; implement process adjustments and/or system enhancements working cross-functionally as appropriate| to ensure customer satisfaction meets or exceeds expected service levels and to improve business relationships with customers.

    Provide input into the research| development| evaluation and implementation of new products| services| technology and processes to ensure competitive position and in anticipation of changing customer needs within the broad scope of the region.

    Establish and carry out necessary controls and communication to meet high standards pertaining to employee morale| attitude| appearance| friendliness and courtesy in order to set guest service standards so that all associates are empowered to provide excellent customer service to our guests.

    Develop Front Office training programs that support the development of an exceptional guest service program.

    Develop an exceptional team dedicated to providing quality guest service and engaging interaction with general public. Support all guest service team members in providing inspirational service| while monitoring individual team member’s performance to provide praise and constructive criticism.

    Analyze customer feedback and provide strategic direction to continuously improve overall rating. Focus on low performing/scoring departments and assist with improvements.

    Inform the executive team on all pertinent information related to business irregularities and problems as they occur along with recommendations and solutions.

    LEADERSHIP

     Adaptability – Develops strategies and identifies resources to implement
    and manage change; models flexibility in adjusting priorities; and
    communicates the need for change in a positive way that encourages commitment.

     Communication – Actively listens and uses appropriate communication
    styles to deliver complex information in a clear concise way and influences
    others to accept a point of view| gain consensus| or take action.

     Problem Solving and Decision Making – Models and sets expectations for
    solving complex problems| collecting and comparing information to evaluate
    alternatives| considering their potential impact before making decisions|
    involving others to gain agreement and support| and guiding others to
    implement solutions.

     Professional Demeanour – Exhibits behavioural styles that convey
    confidence and command respect from others; makes a good first impression and
    represents the company in alignment with its values.

    MANAGING EXECUTION

     Building and Contributing to Teams – Leads and participates as a member
    of a team to move the team toward the completion of common goals while
    fostering cohesion and collaboration among team members.

     Driving for Results – Focuses and guides others in accomplishing work
    objectives.

     Planning and Organizing – Gathers information and resources required to
    set a plan of action for self and/or others; prioritizes and arranges work
    requirements self and/or others to accomplish goals and ensure work is
    completed.

    BUILDING RELATIONSHIPS

     Coworker Relationships – Develops and uses collaborative relationships
    to facilitate the accomplishment of work goals.

     Customer Relationships – Develops and sustains relationships based on
    an understanding of customer needs and actions consistent with the company’s
    service standards.

     Global Mindset – Supports employees and business partners with diverse
    styles| abilities| motivations| and/or cultural perspectives; utilizes
    differences to drive innovation| engagement and enhance business results; and
    ensures employees are given the opportunity to contribute to their full
    potential.

    GENERATING TALENT AND ORGANIZATIONAL CAPABILITY

     Organizational Capability – Evaluates and adapts the structure of
    organizational units| jobs| and work processes to best fit the needs and/or
    support the goals of an organizational unit.

     Talent Management – Provides guidance and feedback to help individuals
    develop and strengthen skills and abilities needed to accomplish work
    objectives.

    LEARNING AND APPLYING PROFESSIONAL EXPERTISE

     Applied Learning – Seeks and makes the most of learning opportunities
    to improve performance of self and/or others.

     Business Acumen – Understands and utilizes business information (e.g.|
    data related to employee engagement| guest satisfaction| and property
    financial performance) to manage everyday operations and generate innovative
    solutions to approach business and administrative challenges.

     Technical Acumen – Understands and utilizes professional skills and
    knowledge in a specific functional area to conduct and manage everyday
    business operations and generate innovative solutions to approach function-
    specific work challenges.

     Basic Competencies – Fundamental competencies required for
    accomplishing basic work activities.

    o Basic Computer Skills – Uses basic computer hardware and software
    (e.g.| personal computers| word processing software| Internet browsers| etc.).

    o Mathematical Reasoning – Demonstrates ability to add| subtract|
    multiply| or divide quickly| correctly| and in a way that allows one to solve
    work-related issues.

    o Oral Comprehension – Demonstrates ability to listen to and understand
    information and ideas presented through spoken words and sentences.

    o Reading Comprehension – Demonstrates understanding of written sentences
    and paragraphs in work-related documents.

    o Writing – Communicates effectively in writing as appropriate for the
    needs of the audience.

    Safety and Security

     Report work related accidents| or other injuries immediately upon occurrence
    to manager/supervisor.

     Follow company and department safety and security policies and procedures to
    ensure a clean| safe| and secure environment.

     Notify Loss Prevention/Security of any guest reports of theft.

    Policies and Procedures

     Follow company| hotel and department policies and procedures.

     Follows Marriott International Hotels Limited Regional Office policies and
    procedures

     Protect the privacy and security of guests and coworkers.

     Maintain confidentiality of proprietary materials and information.

     Ensure uniform| nametags| and personal appearance are clean| hygienic|
    professional and in compliance with company policies and procedures.

     Protect company tools| equipment| machines| or other assets in accordance
    with company policies and procedures.

     Perform other reasonable job duties as requested by Supervisors and
    Management.

     Working hours as required to do your job but normally not less than 48 hours
    per week.

    Guest Relations

     Actively listen and respond positively to guest questions| concerns| and
    requests using brand or property specific process (e.g.| LEARN| JW Symphony of
    Service) to resolve issues| delight| and build trust.

     Assist other employees to ensure proper coverage and prompt guest service.

     Anticipate guests| service needs| including asking questions of guests to
    better understand their needs and watching/listening to guest preferences and
    acting on them whenever possible.

     Address guests| service needs in a professional| positive| and timely
    manner.

     Engage guests in conversation regarding their stay| property services| and
    area attractions/offerings.

     Thank guests with genuine appreciation and provide a fond farewell.

     Welcome and acknowledge each and every guest with a smile| eye contact| and
    a friendly verbal greeting| using the guest|s name when possible.

     Supply guests/residents with directions and information regarding property
    amenities| services| and hours of operation| and local areas of interest and
    activities.

    Communication

     Answer telephones using appropriate etiquette including answering the phone
    within 3 rings| answering with a smile in one|s voice| using the callers|
    name| transferring calls to appropriate person/department| requesting
    permission before placing the caller on hold| taking and relaying messages|
    and allowing the caller to end the call.

     Speak to guests and co-workers using clear| appropriate and professional
    language.

     Talk with and listen to other employees to effectively exchange information.

    Working with Others

     Support all co-workers and treat them with dignity and respect.

     Handle sensitive issues with employees and/or guests with tact| respect|
    diplomacy| and confidentiality. Develop and maintain positive and productive
    working relationships with other employees and departments.

     Partner with and assist others to promote an environment of teamwork and
    achieve common goals.

    Quality Assurance/Quality Improvement

     Comply with quality assurance expectations and standards| e.g. GuestVoice
    and JW Marriott Brand Standard Audit.

    Physical Tasks

     Enter and locate work-related information using computers and/or point of
    sale systems.

     Stand| sit| or walk for an extended period of time or for an entire work
    shift.

     Read and visually verify information in a variety of formats (e.g.| small
    print).

     Move| lift| carry| push| pull| and place objects weighing less than or equal
    to 10 pounds without assistance.

    _

    Director of Operations / Operations Manager – DoubleTree by Hilton Al Barsha

    APPLY HERE

    JOB DESCRIPTION
     
    Exact title will be decided based on experienced.A Director of Operations is
    responsible for the effective operational management of the hotel so Heads of
    Department achieve and exceed their revenue and Guest satisfaction targets.
    Exact title will be decided based on experienced.
    What will I be doing?
    As Director of Operations/ Operation Manager| you will be responsible for the
    effective operational management of the hotel so Heads of Department achieve
    and exceed their revenue and Guest satisfaction targets. Specifically| you
    will be responsible for performing the following tasks to the highest
    standards:
    Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
    Assist the development of meaningful| achievable hotel budgets and other short and long term hotel strategic goals
    Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
    Respond to audits that are completed by the company to ensure continual improvement is achieved
    Plan| direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
    Comply and exceed hotel and company Service Standards
    Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
    Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
    Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
    Hold regular briefings and communication meetings with the HOD team

    What are we looking for?

    A Director of Operations serving Hilton brands is always working on behalf of
    our Guests and working with other Team Members. To successfully fill this
    role| you must possesss the following qualifications| attitude| behaviours|
    skills| and values that follow:

    A degree or diploma in Hotel Management or equivalent
    Strong commercial acumen| preferably with experience in Food and Beverage or Rooms Management
    Experience in managing budgets| revenue proposals and forecasting results
    In-depth knowledge of the hotel / leisure / service sector
    Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
    Accountable and resilient
    Ability to work under pressure

    It would be advantageous in this position for you to demonstrate the following
    capabilities and distinctions:

    Knowledge of the hotel property management systems
    Previous experience in the same or similar role

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company| spanning the lodging sector
    from luxurious full-service hotels and resorts to extended-stay suites and
    mid-priced hotels. For nearly a century| Hilton has offered business and
    leisure travelers the finest in accommodations| service| amenities and value.
    Hilton is dedicated to continuing its tradition of providing exceptional guest
    experiences across its global brands. Our vision to fill the earth with the
    light and warmth of hospitality unites us as a team to create remarkable
    hospitality experiences around the world every day. And| our amazing Team
    Members are at the heart of it all!

    Managing Director – Waldorf Astoria Ras Al Khaimah

    APPLY HERE

    JOB DESCRIPTION
     
    A Managing Director is responsiblefor managing a cluster of three Hotels;
    consist of a Luxury Brand WaldorfAstoria| full service Hilton Brand| and none
    branded property.
    What will I be doing?
    As a Managing Director| you areresponsible for managing the Hotels Executive
    team and overall hotels targetsto deliver an excellent Guest and Team Member
    experience. A Managing Directorwill also be required to manage top and bottom
    line; Specifically| you will beresponsible for performing the following tasks
    to the highest standards:
    Manage ongoing profitability of your hotels| ensuring hotel KPI targets are met or exceeded
    Lead in all key properties issues including capital projects and refurbishment
    Ensure all decisions are made in the best interest of the hotels| ownership and Hilton.
    Manager owner|s relationship.
    Ensure communication & collaboration between all stakeholders.
    Deliver achievable hotels budgets| and set other short- and long- term strategic goals for the properties
    Provide effective leadership to hotels team members
    Lead in all aspects of business planning
    Comply with Hilton Brand Service Standards
    Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
    Manage and develop the Hotels Executive team to ensure career progression and effective succession planning within Hilton
    Hold regular briefings and communication meetings with the HOD team
    Respond to audits to ensure continual improvement is achieved
    Ensure Hilton mission & values are embedded

    Create great place to work for all promotingdiversity & inclusion.

    What are we looking for?

    A Managing Director serving Hiltonbrands is always working on behalf of our
    Guests and working with other TeamMembers. To successfully fill this role| you
    should maintain the attitude|behaviours| skills| and values that follow:

    Experience as Cluster/Area General Manager or multi-unit GM within a similar quality hotels.
    Degree in Hotel Management or equivalent
    Possess strong commercial acumen| with experience in increasing profitability
    Experience managing budgets| revenue proposals| and forecasting results in a similar sized property
    Excellent leadership skills
    Exceptional communication skills
    In-depth knowledge of the hotel/leisure-Resorts/luxury hotels

    Director of Operations – Conrad Dubai

    APPLY HERE

    JOB DESCRIPTION
     
    A Director of Operations is responsible for the effective operational
    management of the hotel so Heads of Department achieve and exceed their
    revenue and Guest satisfaction targets.
    What will I be doing?
    As Director of Operations| you will be responsible for the effective
    operational management of the hotel so Heads of Department achieve and exceed
    their revenue and Guest satisfaction targets. Specifically| you will be
    responsible for performing the following tasks to the highest standards:
    Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
    Assist the development of meaningful| achievable hotel budgets and other short and long term hotel strategic goals
    Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
    Respond to audits that are completed by the company to ensure continual improvement is achieved
    Plan| direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
    Comply and exceed hotel and company Service Standards
    Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
    Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
    Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
    Hold regular briefings and communication meetings with the HOD team

    What are we looking for?

    A Director of Operations serving Hilton brands is always working on behalf of
    our Guests and working with other Team Members. To successfully fill this
    role| you must possesss the following qualifications| attitude| behaviours|
    skills| and values that follow:

    A degree or diploma in Hotel Management or equivalent
    Strong commercial acumen| preferably with experience in Food and Beverage or Rooms Management
    Experience in managing budgets| revenue proposals and forecasting results
    In-depth knowledge of the hotel / leisure / service sector
    Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
    Accountable and resilient
    Ability to work under pressure

    It would be advantageous in this position for you to demonstrate the following
    capabilities and distinctions:

    Knowledge of the hotel property management systems
    Previous experience in the same or similar role

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company| spanning the lodging sector
    from luxurious full-service hotels and resorts to extended-stay suites and
    mid-priced hotels. For nearly a century| Hilton has offered business and
    leisure travelers the finest in accommodations| service| amenities and value.
    Hilton is dedicated to continuing its tradition of providing exceptional guest
    experiences across its global brands. Our vision to fill the earth with the
    light and warmth of hospitality unites us as a team to create remarkable
    hospitality experiences around the world every day. And| our amazing Team
    Members are at the heart of it all!

    Director of Sales & Marketing – Franchise – Hilton Al Habtoor City

    APPLY HERE

    JOB DESCRIPTION
     
    What will I be doing?
    Functions as the leader of the property|s group sales effort in support of the
    Director of Hotel Sales. Solicits| books and develops local group business.
    Recommends booking goals for sales team members. Develops and manages group
    sales revenue and operation budgets| and provides forecasting reports. Works
    with management team to create and implement a group sales/marketing plan
    addressing revenue| customers and market. Assists with selling| implementation
    and follow-through of group sales promotions.
    Executes and supports Customer Service Standards and hotel|s Brand Standards.
    Executes and supports the operational aspects of business booked (e.g.|
    generating proposal| writing contract| customer correspondence). Participates
    in and practices daily service basics of the brand. Coordinates and deploy

    group sales resources on-property to monitor the pull-through and sustainmen

    of sales strategies and selling solutions. Verifies that the propert

    implements a seamless turnover from sales to operations and back to sale

    while consistently delivering high level of service.

    Manages the property|s reactive and proactive group sales efforts. Monitors
    the effective resolution of guest issues that arise as a result of the sales
    process by creating mechanisms to channel issues to property leadership and/or
    other appropriate stakeholders. Maintains successful performance by increasing
    revenues| controlling expenses and providing a return on investment for the
    owner and International. Implements the brand|s service strategy and
    applicable brand initiatives in all aspects of the sales process. Maintains
    ultimate accountability for verifying that the team maximizes group revenue
    opportunities by up-selling and accurately forecasting revenues (e.g.|
    catering and group rooms) for all events. Performs other duties| as assigned|
    to meet business needs.

    Works collaboratively with off-property sales channels (e.g.| Group Sales with the Sales Office| Area Sales| Global Sales Organization (GSO)| etc.) to verify the property needs are being achieved and the sales efforts are complementary| not duplicate.

    Interacts effectively with guests/clients| sales and kitchen| vendors| competitors| local community| catering associations and other hotel departments in order to |maintain guest satisfaction.

    Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

    Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to

    Gains understanding of the hotel|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.

    Develops a close working relationship with operations to execute strategies at the hotel level.

    Manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share.

    Works with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation of this strategy for the hotel.

    Partners with Human Resources to attract| develop and retain the right people in order to support the strategic priorities of the market.

    Creates effective structures| processes| jobs and performance management systems are in place.

    Sets goals and expectations for direct reports using the Leadership Performance Process (LPP)| align performance and rewards| addresses performance issues and holds staff accountable for successful results.

    Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.

    Keeps an active list of the competition|s best sales people and executes a recruitment and acquisition plan with HR.

    Supports tools and training resources to educate sales associates on winning catering solutions.

    Champions leadership development and workforce planning priorities by assessing| selecting| retaining and developing diverse| high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

    Identifies| trains and mentors group sales associates; utilizes all available on the job training tools for associates.

    Transfers functional knowledge and develops group sales skills of other discipline managers.

    Shares responsibility for achieving group revenue goals| guest and associate satisfaction.

    Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term| value-based customer relationships that enable achievement of the property|s sales objectives.

    What are we looking for?

    2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 4 year experience in the sales and marketing or related professional area.

    Or

    4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 2 year experience in the sales and marketing or related professional area.

    Preferred:

    Demonstrated skills in supervising a team.

    Group sales experience.

    At least 3 years of experience managing managing a sales & marketing team.

    3+ years experience working in a collaborative/matrixed environment.

    Minimum 3 years of experience presenting sales plans| presentations| etc. to senior level executives and constituent groups

    3+ years working in a multi-complex hotel/travel industry environment is an advantage.

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company| spanning the lodging sector
    from luxurious full-service hotels and resorts to extended-stay suites and
    mid-priced hotels. For nearly a century| Hilton has offered business and
    leisure travelers the finest in accommodations| service| amenities and value.
    Hilton is dedicated to continuing its tradition of providing exceptional guest
    experiences across its global brands. Our vision to fill the earth with the
    light and warmth of hospitality unites us as a team to create remarkable
    hospitality experiences around the world every day. And| our amazing team
    Members are at the heart of it all!

    Job Requirements:

    Manages the property|s reactive and proactive group sales efforts. Shares
    responsibility for achieving group revenue goals| guest and associate
    satisfaction. Implements the brand|s service strategy and applicable brand
    initiatives in all aspects of the sales process. Provides day-to-day
    leadership oversight to the on-property group sales associates with a focus on
    building long-term| value-based customer relationships that enable achievement
    of the property|s sales objectives. Maintains ultimate accountability for
    verifying that the team maximizes group revenue opportunities by up-selling
    and accurately forecasting revenues (e.g.| catering and group rooms) for all
    events.

    NOTE: This hotel is owned and operated by an independent franchisee. The
    franchisee controls all aspects of the hotel’s employment practices| including
    the collection and processing of the personal data that you provide on this
    website| hiring| salaries and benefits. If you accept a position at this hotel
    you will be employed by a franchisee and not by Hilton.

    Complex Director of Groups Conference & Events – Franchise – Al Habtoor City Complex

    APPLY HERE

    JOB DESCRIPTION
     
    Leads and manages A Habtoor City Event Booking Centre & Events Planning and
    associates on a daily basis; has overall responsibility for achieving EBC
    revenue goals| team booking pace goals| guest and associate satisfaction and
    the financial performance of the unit. Lead the overall sales effort to
    achieve financial goals for all participating hotels.
    Maintains a productive relationship with Event Services department| Operations
    plus the UAE Market Organization. Ensures brand integrity is protected for all
    participating hotels. Responsible for effective business processes with all
    sales related channels.
    Functions as the strategic continent business leader for the Event Management
    discipline which includes the leadership and oversight of Event Planning|
    Banquets/Catering. Event Service and Event Technology departments in th

    complex. The position oversees the development and implementation o

    discipline specific strategies and ensures implementation of the brand servic

    strategy and brand initiatives. The position has overall responsibility fo

    the events discipline across all venues & brands| including of key financia

    and customer satisfaction core measures.

    The position ensures that property teams are meeting the individual brand|s
    target customer needs| financial performance metrics and employee
    satisfaction. They focuses on strategies to grow event revenues to maximize
    the financial performance of the Events discipline. As a senior member| this
    position develops and implements complex and hotel wide strategies that
    deliver products and services to meet or exceed the needs and expectations of
    the brand|s target customer and property teams and provides a return on
    investment to the various ownerships.

    Oversees all day to day activities of direct reports and team

    Responsible for leadership of direct reports and their teams (recruitment and selection| performance management (PMP/IDP)| employee development and motivation| counseling / disciplinary issues)

    Provides sales functional expertise and leadership to participating hotels.

    Provides critical input to market leaders for development of property and overall market sales strategy.

    Participates in weekly sales strategy meetings.

    Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.

    Works with market and/or regional team to develop| implement and maintain Sales office standards.

    Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.

    Analyzes period end and other available systems data to identify trends| future need periods and obstacles to achieving goals.

    Provides targeted and timely communication of results and other achievements and challenges to the MP-DOSM.

    Reviews turnover to the Event Services team for consistency and completion.

    Ensures that sales strategies are communicated| implemented and updated as market conditions fluctuate.

    Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.

    Monitors local| regional and International business outlook and provides updates to Revenue Management.

    Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals.

    Works with Hotel GM and MP-DOSM to ensure understanding of sales strategy and effective implementation of this strategy for each segment.

    Recommends multi-property booking goals for sales team members.

    Proactively develops and manages relationships with key stakeholders| both internal and external.

    Analyses market information by using sales systems and implements strategy to achieve hotel|s financial room and catering goals.

    Assists Revenue Management with completing accurate projections.

    Partners with revenue leader on approval of space release policy for catering to maximize revenue.

    Develops implements and sustains aggressive solicitation program focused on increasing business.

    Works with team to create and implement a sales intensity plan addressing revenue| customers and the market for each.

    Assists with the development and implementation of promotions| both internal and external.

    Works collaboratively with off-property sales channels (e.g.| Event Booking Centre| UAE Market Organization| GSO) to ensure the property needs are being achieved and the sales efforts are complementary| not duplicative.

    Participates in sales calls with members of sales team to acquire new business and/or close on business.

    Works with Human Resources| Engineering and Loss Prevention to ensure compliance with regulations.

    Displays leadership in guest hospitality| exemplifies customer service and creates a positive example for guest relations.

    Interacts with guests to obtain feedback on product quality and service levels.

    Empowers associates to provide excellent customer service.

    Observes service behaviors of associates and provides feedback to individuals and/or managers.

    Reviews all guest satisfaction results to identify areas of improvement.

    Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

    Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

    Executes and supports hotel appropriate Customer Service and Brand Standards.

    Develops| implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

    Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

    Participates in and practices daily service basics of the brand

    Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

    Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to company

    Gains understanding of the hotel|s primary target customer and service expectations; serves the customer with understanding their business.

    Job Requirements:

    What are we looking for?

    A Director of Groups Catering & Events serving Hilton brands is always working
    on behalf of our guests and working with other team members. To successfully
    fill this role| you should maintain the attitude| behaviours| skills and
    values that follow:

    • Minimum of 3+ years hospitality/travel industry experience in groups
    catering and events sales
    • Sales & Admin experience| ideally in the International market and ability to
    demonstrate strong client relationships in the corporate market driving
    corporate transient| catering and group business.
    • Solid sales & account managements skills are essential| with a strong
    knowledge of corporate market and business trends.
    • A good researcher| negotiator and client focused approach is required. The
    candidate should be able to show strong knowledge of constructing and
    executing sales & client action plans.
    • There should be excellent communication (verbal & written) skills| confident
    presentation ability and a second language would be an advantage.
    • Direct sales experience is essential (including skills in dealing with
    travel/event decision makers)| with experience in the group/banqueting sales
    market a desirable asset.

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company| spanning the lodging sector
    from luxurious full service hotels and resorts to extended-stay suites and
    mid-priced hotels. For nearly a century| Hilton has offered business and
    leisure travelers the finest in accommodations| service| amenities and value.
    Hilton is dedicated to continuing its tradition of providing exceptional guest
    experiences across its global brands. Our vision to fill the earth with the
    light and warmth of hospitality unites us as a team to create remarkable
    hospitality experiences around the world every day. And| our amazing Team
    Members are at the heart of it all!

    NOTE: This hotel is owned and operated by an independent franchisee. The
    franchisee controls all aspects of the hotel’s employment practices| including
    the collection and processing of the personal data that you provide on this
    website| hiring| salaries and benefits. If you accept a position at this hotel
    you will be employed by a franchisee and not by Hilton.

    Assistant Director of Food & Beverage – Al Bandar Rotana – Dubai

    APPLY HERE


    JOB REF: 3873770
    JOB DESCRIPTION[
    We are currently seeking for ambitious- dynamic- self motivated Food &
    Beverage professionals who assist to organize and direct a team that develops
    top quality of food & beverage products with prompt- accurate and personalized
    service.
    As an Assistant Director of Food & Beverage / Assistant Food & Beverage
    Manager- you are responsible to assist the Director of Food & Beverage / Food
    & Beverage Manager for the short and long term planning and the management of
    the food & beverage operations in the front and heart of house to achieve
    customer satisfaction and quality service while meeting / exceeding financia

    goals and your role will include key responsibilities such as:

    .Monitor guest feedback in relation to service- products and promotions an

    review according with the Director of Food & Beverage / Food & Beverage
    Manager
    .Oversee all the training activities of the Food & Beverage Department in
    conjunction with the Employee Development Department
    .Review and control the weekly payroll and overtime sheets for all the Food &
    Beverage outlets and monitor according to the budgets established
    .Consult all outlet managers on operating requirements and quality standards
    .Be proactive during service peak times maintaining a highly visible profile
    in outlets
    .Confer with the Director of Food & Beverage / Food & Beverage Manager on
    reports- forecasts- budget- marketing plan- festivals and special promotions
    .Keep abreast of competitive trends- new products and the legislation
    requirements.

    We are currently seeking for ambitious- dynamic- self motivated Food &
    Beverage professionals who assist to organize and direct a team that develops
    top quality of food & beverage products with prompt- accurate and personalized
    service.

    As an Assistant Director of Food & Beverage / Assistant Food & Beverage
    Manager- you are responsible to assist the Director of Food & Beverage / Food
    & Beverage Manager for the short and long term planning and the management of
    the food & beverage operations in the front and heart of house to achieve
    customer satisfaction and quality service while meeting / exceeding financial
    goals and your role will include key responsibilities such as:

    .Monitor guest feedback in relation to service- products and promotions and
    review according with the Director of Food & Beverage / Food & Beverage
    Manager
    .Oversee all the training activities of the Food & Beverage Department in
    conjunction with the Employee Development Department
    .Review and control the weekly payroll and overtime sheets for all the Food &
    Beverage outlets and monitor according to the budgets established
    .Consult all outlet managers on operating requirements and quality standards
    .Be proactive during service peak times maintaining a highly visible profile
    in outlets
    .Confer with the Director of Food & Beverage / Food & Beverage Manager on
    reports- forecasts- budget- marketing plan- festivals and special promotions
    .Keep abreast of competitive trends- new products and the legislation
    requirements.

    Education- Qualifications & Experiences

    You should be a college / university degree graduate with a minimum of two
    years experiences in a similar role. You must be a computer literate with
    effective communication skills and an excellent command of written and spoken
    English.

    Assistant Director of Materials Management – Al Bandar Rotana – Dubai

    APPLY HERE


    JOB REF: 3873990
    JOB DESCRIPTION[
    We are currently seeking for passionate and dynamic Materials professionals
    who pride themselves on their ability to deliver extraordinary levels of
    customer service and provide creative solutions to our guests.
    As an Assistant Director of Materials Management / Assistant Materials Manager
    you are responsible for the day to day operation in the absence of the
    Materials Manager- provide essential supervision- administrative assistance
    and maintain full and adequate purchase / stock requirements of the hotel-
    whereby your role will include key responsibilities such as:
    .Coordinate and ensure smooth process of purchase requests allocated b

    Materials Manager to all buyers including sel

    .Ensure that set policy and procedures (quotation- documentation

    specification and explanation) are being followed and practice

    .Ensure availability of storeroom stocks at all times according to set levels
    .Verify that daily market list is delivered and question discrepancies and
    delays
    .Constantly verify all system updates concerning data stock items- regarding
    name- packing- weight and units
    .Coordinate with the Head Storekeeper by reviewing periodically the
    established min / max storerooms stock levels for update requirements
    .Print the weekly |Order Pending Report| to follow up and verify approved
    requests and items not delivered according to the specified vendor`s delivery
    dates

    We are currently seeking for passionate and dynamic Materials professionals
    who pride themselves on their ability to deliver extraordinary levels of
    customer service and provide creative solutions to our guests.

    As an Assistant Director of Materials Management / Assistant Materials Manager
    you are responsible for the day to day operation in the absence of the
    Materials Manager- provide essential supervision- administrative assistance
    and maintain full and adequate purchase / stock requirements of the hotel-
    whereby your role will include key responsibilities such as:

    .Coordinate and ensure smooth process of purchase requests allocated by
    Materials Manager to all buyers including self
    .Ensure that set policy and procedures (quotation- documentation-
    specification and explanation) are being followed and practiced
    .Ensure availability of storeroom stocks at all times according to set levels
    .Verify that daily market list is delivered and question discrepancies and
    delays
    .Constantly verify all system updates concerning data stock items- regarding
    name- packing- weight and units
    .Coordinate with the Head Storekeeper by reviewing periodically the
    established min / max storerooms stock levels for update requirements
    .Print the weekly |Order Pending Report| to follow up and verify approved
    requests and items not delivered according to the specified vendor`s delivery
    dates

    Education- Qualifications & Experiences

    You should be ideally having a bachelor degree with previous experience in
    Materials within a multi national group. Command of an international computer
    purchasing system software & previous Middle East experience are an essential.
    Good command of written and spoken English is a must; knowledge of Arabic
    language is an added benefit.

    Director of Events – Bulgari Hotel & Resorts – Dubai

    APPLY HERE

    Job Number 1900077W
    Job Category Event Management
    Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

    Brand Bulgari Hotels & Resorts
    Schedule Full-time
    Relocation? No
    Position Type Management
    Start Your Journey With Us
    Developed in partnership with jeweler and luxury products designer Bulgari|
    our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
    and luxury resort destinations. Join our team and help deliver the excitement|
    timeless glamour and heritage of the Bulgari brand.

    _

    Director of Marketing – Sheraton Grand Hotel – Dubai

    APPLY HERE

    Job Number 1800370D
    Job Category Sales and Marketing
    Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
    MAP
    Brand Sheraton Hotels & Resorts
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    At Sheraton| we go above and beyond in everything we do. We are inspired by
    our guests and one another – and are driven to make things better. We love
    what we do| and we give it all we’ve got – on property and off. When guests
    stay with us| it’s not just a room with a bed that they’re buying. It’s an
    experience. We’re looking for someone who is ready to go beyond in everything
    they do. If you are someone with a genuine drive to improve your life and the
    lives of those around you| we encourage you to explore careers with Sheraton.

    Sheraton Grand Hotel| Dubai| United Arab Emirates.

    Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
    Grand Hotel seamlessly connects to the heart of the booming business district.
    Our hotel is just across from the Dubai World Trade Centre and within walking
    distance of the Dubai Convention Centre. A short drive will take you to DIFC|
    Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
    kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
    and suites| as well as 180 one- to three-bedroom serviced apartments. All
    accommodations span at least 36 square meters. Our expansive conference center
    boasts meeting rooms with natural illumination and state-of-the-art
    audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club
    Lounge that has extensive services and exciting 31st-floor views.

    POSITION PURPOSE

    A dynamic and creative marketer to drive the integrated marketing strategies
    designed to position Sheraton Grand Hotel| Dubai with a strong focus on demand
    generation| brand-accretive guest experiences and loyalty.

    Experience in all aspects of the marketing mix preferably with a high end
    brand in the leisure segment and strong understanding of Hotel / Spa / F&B
    Marketing are essential.

    ESSENTIAL FUNCTIONS

    Deliver and execute the annual Marketing plans and Marketing budgets in line with the hotel strategic priorities and revenue target by market segments.
    Be responsible for execution of content creation as well as the briefing to creative agencies (including copy writing| photo/video shootings) ensuring delivery in adherence with brand guidelines and hotel positioning.
    Drive the activation of the Spas and restaurants & bars on the local market. Work with internal and external resources to define clear positioning for each outlet that resonates under the overall hotel positioning. Implement local marketing activities (including event strategy) aiming to engage with locals and increase capture ratio from in-house guests.
    Act as a Brand Champion with the hotel teams. Together with the General Manager and Director of Marketing| drive brand activation and ensure the brand experience comes alive through the hotel messaging and guest experience.
    Liaise with property ISMR and Regional / Country Digital Field Marketing teams to deliver multi-lingual tactical marketing campaigns in all segments.
    Pro-actively identify relevant marketing partners for the hotel and manage these relationships profitably to raise hotel awareness| drive demand| deepen loyalty and enrich brand experience.
    Drive loyalty Marketing: Focus on increasing engagement with Loyalty Members living in the UAE through the organization of events| and enhancing guest experience with Elite Members on property.
    Support sales team with the creation of marketing collateral and tactical promotions associated with the key market segments (E.g. Groups| Weddings| Suites| etc.).
    Ensure full compliance with all Marriott / Brand Marketing standards & programs.
    Champion and manage the Social Media strategy in line with the brand positioning and hotels’ stories. Specific focus on online reputation management and guest engagement.
    Together with the guidance and support of the Regional Public Relations team| liaise with the local PR agency to ensure effective communication is maintained in line with marketing strategy and key messages.

    In addition to the essential functions above| this position may be required to
    perform a combination of the following functions| with the percentage of time
    performing each function to be solely determined by the manager based upon the
    particular requirements of the hotel:

    Professionally represent the hotel in coordination with the hotel management team in community and industry organizations and events.
    Provide constructive feedback to all departments| specifically in relation to the positioning of the Restaurants/Bars and Brand Activation efforts across all departments.

    Be a leader and role model to all associates.

    Due to the cyclical nature of the hospitality industry| employees may be
    required to work varying schedules to reflect the business needs of the hotel.
    In addition| attendance at all scheduled training sessions and meetings is
    required.

    SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

    The individual must possess the following knowledge| skills and abilities and
    be able to explain and demonstrate that he or she can perform the essential
    functions of the job:

    Excellent internal and external communication skills| both verbal and written
    True Brand ambassador
    Event management / organizational skills
    Understanding of consumer trends in the digital sphere
    Innovative| proactive and resourceful
    Passion for the travel & hospitality industries
    Ability to analyze data and establish appropriate action plans
    Experience managing a PR agency is a plus

    QUALIFICATION STANDARDS

    We do expect that you do have the experiences/ behaviors below. You:

    Have the ability to effectively communicate with other departments;
    Embrace and value operational guidelines and brand standards;
    Possess superior analytical skills;
    Have the ability to plan and prioritize in order to achieve deadlines;
    Have the awareness of maximizing the returns to all stakeholders;
    Are adaptable to the ideas of different cultures| settings and situations;
    Enjoy working in a team setting;
    Do build lasting relationships with internal and external customers;
    Have immaculate personal presentation e.g. grooming and conversational ability;
    Demonstrate effective problem solving skills and analysis of issues and trends| in order to develop and apply appropriate strategies;
    Have knowledge of hotel computer systems and other IT related applications;

    EDUCATION

    Marketing degree required.

    _

    Director of Design – Food & Beverage – Rotana Corporate Office – Abu Dhabi

    APPLY HERE


    JOB REF: 3842099
    JOB DESCRIPTION[
    We are currently seeking for passionate and dynamic Food & Beverage Design
    professionals who pride themselves on their ability to deliver extraordinary
    levels of customer service and provide creative solutions to our guests.
    As a Director of Design – Food & Beverage you are responsible to assist the
    Corporate Vice President – Projects in the overall development of Food and
    Beverage core functions and outlet concepts from concept brief to execution|
    supporting the F&B operations team in their opening requirements| when needed|
    and operating duties as part of the Technical Services team. The role will
    include key responsibilities such as:

    . Managing and executing the design process for food and beverage functions i

    line with operational needs.

    . Representing the company for the food and beverage part of the Technical
    Services function

    . Preparing concept briefs

    . Supporting design throughout project design phases

    . Value engineering| specification and shop drawings

    . Participating in project meetings and conducting site and factory visits

    . Advising on equipment brands| specifications and manufacturing

    . Supporting the architecture and interior design teams with F&B operational
    requirements

    . Acting as the main contact for all stakeholders regarding F&B development

    . Conducting market and site research| if and when required| depending on the
    project

    . Staying up to date with current trends in concepts| equipment| operating
    practices| manufacturing processes| food| beverage| waste management| market
    dynamics

    . Staying up to date with food safety requirements in the countries of
    operation

    . Developing and maintaining F&B Technical Services guidelines

    . Working closely with the operations team to implement their operational
    requirements into the projects as best as budget and site restrictions allow.

    . Developing internal working practices

    . Managing and developing colleagues affiliated with the F&B development team.

    We are currently seeking for passionate and dynamic Food & Beverage Design
    professionals who pride themselves on their ability to deliver extraordinary
    levels of customer service and provide creative solutions to our guests.

    As a Director of Design – Food & Beverage you are responsible to assist the
    Corporate Vice President – Projects in the overall development of Food and
    Beverage core functions and outlet concepts from concept brief to execution|
    supporting the F&B operations team in their opening requirements| when needed|
    and operating duties as part of the Technical Services team. The role will
    include key responsibilities such as:

    . Managing and executing the design process for food and beverage functions in
    line with operational needs.

    . Representing the company for the food and beverage part of the Technical
    Services function

    . Preparing concept briefs

    . Supporting design throughout project design phases

    . Value engineering| specification and shop drawings

    . Participating in project meetings and conducting site and factory visits

    . Advising on equipment brands| specifications and manufacturing

    . Supporting the architecture and interior design teams with F&B operational
    requirements

    . Acting as the main contact for all stakeholders regarding F&B development

    . Conducting market and site research| if and when required| depending on the
    project

    . Staying up to date with current trends in concepts| equipment| operating
    practices| manufacturing processes| food| beverage| waste management| market
    dynamics

    . Staying up to date with food safety requirements in the countries of
    operation

    . Developing and maintaining F&B Technical Services guidelines

    . Working closely with the operations team to implement their operational
    requirements into the projects as best as budget and site restrictions allow.

    . Developing internal working practices

    . Managing and developing colleagues affiliated with the F&B development team.

    You should be a university graduate with a degree in Hospitality Management
    with at least three years of management experiences within the Food & Beverage
    department having managed outlet pre-openings| with sound knowledge of HACCP
    and regional food hygiene requirements| strong financial acumen with
    experience in preparing| evaluating and developing action plans based on
    financial indicators. Technically you will have fluency in both written and
    spoken English| and computer literacy with working knowledge in design
    software such as Adobe and AutoCAD.

    Assistant Director of Housekeeping – Al Ain Rotana – Al Ain

    APPLY HERE


    JOB REF: 3869722
    JOB DESCRIPTION[
    We are currently seeking for passionate and dynamic guest focused Housekeeping
    professionals who pride themselves on their ability to deliver extraordinary
    levels of customer service and provide creative solutions to our guests.
    As an Assistant Director of Housekeeping you are responsible to assist the
    Director of Housekeeping in the daily operation of the Housekeeping Department
    and guide and develop a committed multicultural team to ensure the impeccable
    Rotana standards are met in all areas. The role involves bringing all the
    knowledge and standards required to maintain and surpass the guests highest
    expectations and will include key responsibilities such as:

    .Inspect work to ensure proper standards of cleanliness and revise wor

    schedules depending on the operation and occupanc

    .Supervise periodic cleaning tasks and ensure proper records are kept| inspect
    rooms and public areas and point out areas for improvement
    .Recommend rooms that need spring cleaning or maintenance in coordination with
    Engineering and Front Office
    .Coordinate repairs and maintenance with Engineering and ensure that proper
    records are kept for rooms as in a Room History record
    .Determine discards of linen| towels| blankets and all other worn out items
    and recommend new purchases as and when needed
    .Ensure that uniforms are proper and order new uniforms as and when needed
    .Keep an open channel of communication with subordinates and superiors on a
    daily basis

    We are currently seeking for passionate and dynamic guest focused Housekeeping
    professionals who pride themselves on their ability to deliver extraordinary
    levels of customer service and provide creative solutions to our guests.

    As an Assistant Director of Housekeeping you are responsible to assist the
    Director of Housekeeping in the daily operation of the Housekeeping Department
    and guide and develop a committed multicultural team to ensure the impeccable
    Rotana standards are met in all areas. The role involves bringing all the
    knowledge and standards required to maintain and surpass the guests highest
    expectations and will include key responsibilities such as:

    .Inspect work to ensure proper standards of cleanliness and revise work
    schedules depending on the operation and occupancy
    .Supervise periodic cleaning tasks and ensure proper records are kept| inspect
    rooms and public areas and point out areas for improvement
    .Recommend rooms that need spring cleaning or maintenance in coordination with
    Engineering and Front Office
    .Coordinate repairs and maintenance with Engineering and ensure that proper
    records are kept for rooms as in a Room History record
    .Determine discards of linen| towels| blankets and all other worn out items
    and recommend new purchases as and when needed
    .Ensure that uniforms are proper and order new uniforms as and when needed
    .Keep an open channel of communication with subordinates and superiors on a
    daily basis

    Education| Qualifications & Experiences

    You should be a college / university degree graduate with at least three years
    previous management experiences within the Housekeeping Department of a hotel.
    Technically you will have fluency in both written and spoken English| whereby
    additional language skills would be a definite benefit and knowledge of Micros
    / Opera coupled with administration and organizational computer literacy
    skills are an essential.

    Director of Front Office – Bulgari Hotel & Resorts – Dubai

    APPLY HERE

    Job Number 190006AL
    Job Category Rooms and Guest Services Operations
    Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates
    VIEW ON MAP
    Brand Bulgari Hotels & Resorts
    Schedule Full-time
    Relocation? Yes
    Position Type Management

    Start Your Journey With Us
    Developed in partnership with jeweler and luxury products designer Bulgari|
    our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
    and luxury resort destinations. Join our team and help deliver the excitement|
    timeless glamour and heritage of the Bulgari brand.

    JOB SUMMARY

    Serves as the property Manager on Duty and oversees all property operations|
    ensuring that the highest levels of hospitality and service are provided.
    Represents property management in resolving any guest or property related
    situation. Manages the flow of questions and directs guests within the lobby.
    Serves as Guest Relations Manager and handles the tracking of service issues.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 2 years experience in the guest services| front
    desk| or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant
    Management| Hospitality| Business Administration| or related major; no work
    experience required.

    CORE WORK ACTIVITIES

    Leading Guest Services Teams

    • Utilizes interpersonal and communication skills to lead| influence| and
    encourage others; advocates sound financial/business decision making;
    demonstrates honesty/integrity; leads by example.

    • Encourages and building mutual trust| respect| and cooperation among team
    members.

    • Serves as a role model to demonstrate appropriate behaviors.

    • Supervises and managing employees. Managing all day-to-day operations.
    Understanding employee positions well enough to perform duties in employees|
    absence.

    • Supervises Concierge and/or Bell Staff| when applicable.

    Maintaining Guest Services and Front Desk Goals

    • Manages day-to-day operations| ensuring the quality| standards and meeting
    the expectations of the customers on a daily basis.

    • Develops specific goals and plans to prioritize| organize| and accomplish
    your work.

    • Handles complaints| settling disputes| and resolving grievances and
    conflicts| or otherwise negotiating with others.

    • Observes service behaviors of employees and ensures that all uniformed
    employees are properly attired and groomed| each wearing a nametag.

    • Assists with energy conservation efforts by monitoring compliance during
    property tours.

    Managing Projects and Policies

    • Implements the customer recognition/service program| communicating and
    ensuring the process.

    • Conducts regular inspection tours of the entire facility for appearance|
    safety| staffing| security| and maintenance.

    • Sends copy of MOD report to all departments on a daily basis.

    • Ensures compliance with all policies| standards and procedures.

    • Understands and can implement all emergency plans including accident| death|
    elevator| thefts| vicious crimes| bombs| fire| etc.

    • Understands and complies with loss prevention policies and procedures.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and
    retention.

    • Improves service by communicating and assisting individuals to understand
    guest needs| providing guidance| feedback| and individual coaching when
    needed.

    • Intervenes in any guest/employee situation as needed to insure the integrity
    of the property is maintained| guest satisfaction is achieved| and employee
    well being is preserved.

    • Serves as a leader in displaying outstanding hospitality skills.

    • Sets a positive example for guest relations.

    • Empowers employees to provide excellent customer service.

    • Observes service behaviors of employees and provides feedback to
    individuals.

    • Maintains high visibility in public areas during peak times.

    • Provides immediate assistance to guests as requested.

    • Interacts with customers on a regular basis throughout the property to
    obtain feedback on quality of product| service levels and overall
    satisfaction.

    • Records guest issues in the guest response tracking system.

    • Reviews comment cards and guest satisfaction results with employees.

    • Emphasizes guest satisfaction during all departmental meetings and focuses
    on continuous improvement.

    Managing and Conducting Human Resource Activities

    • Identifies the developmental needs of others and coaching| mentoring| or
    otherwise helping others to improve their knowledge or skills.

    • Providing guidance and direction to subordinates| including setting
    performance standards and monitoring performance.

    • Reviews staffing levels to ensure that guest service| operational needs and
    financial objectives are met.

    • Assists as needed in the interviewing and hiring of employee team members
    with the appropriate skills.

    Additional Responsibilities

    • Provides information to supervisors| co-workers| and subordinates by
    telephone| in written form| e-mail| or in person.

    • Analyzes information and evaluating results to choose the best solution and
    solve problems.

    • Informs and/or updating the executives| the peers and the subordinates on
    relevant information in a timely manner.

    • Communicates any variations to the established norms to the appropriate
    department in a timely manner.

    • Maintains a strong working relationship with all departments to support
    property operations and goals and to expedite the resolution of any problems
    that may arise through the general operation of the property.

    • Participates as needed in the investigation of employee and guest accidents.

    • Performs Front Desk duties in high demand times.

    _

    Director of Human Resources – The Ritz-Carlton – Dubai International Financial Centre

    APPLY HERE

    Job Number 190006AN
    Job Category Human Resources
    Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
    United Arab Emirates VIEW ON MAP
    Brand The Ritz-Carlton
    Schedule Full-time
    Relocation? Yes
    Position Type Management

    Start Your Journey With Us
    At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
    and Gentlemen create experiences so exceptional that long after a guest stays
    with us| the experience stays with them. As the premier worldwide provider of
    luxury experiences| we set the standard for rare and special luxury service
    the world over. We invite you to explore The Ritz-Carlton.

    JOB SUMMARY

    The Director of Human Resources will report directly to the property General
    Manager| with a dotted-line (functional) reporting relationship to the
    Regional Senior Director of Human Resources and will be an integral member of
    the property executive committee. As a member of the Human Resources
    organization| he/she contributes a high level of human resource generalist
    knowledge and expertise for a designated property. He/she will be accountable
    for talent acquisition| succession/workforce planning| performance management
    and development for property employees| using technology efficiently| and
    coaching/developing others to help influence and execute business objectives
    in the most efficient manner. He/she generally works with considerable
    independence| developing processes to accomplish objectives in alignment with
    broader business objectives. Additionally| he/she utilizes a Human Resource
    Business Plan aligned with property and brand strategies to deliver HR
    services that enable business success.

    CANDIDATE PROFILE

    Education and Experience

    • 2-year degree from an accredited university in Human Resources| Business
    Administration| or related major; 4 years experience in the human resources|
    management operations| or related professional area.

    OR

    • 4-year bachelor|s degree in Human Resources| Business Administration| or
    related major; 2 years experience in the human resources| management
    operations| or related professional area.

    CORE WORK ACTIVITIES

    Managing the Human Resources Strategy

    • Executes and follows-up on engagement survey related activities.

    • Champions and builds the talent management ranks in support of property and
    region diversity strategy.

    • Translates business priorities into property Human Resources strategies|
    plans and actions

    • Implements and sustains Human Resources initiatives at the property.

    • Coordinates the human capital review process at property(s) and leads
    succession planning activities on property and in the market| as appropriate.

    • Leads the assessment of property(s) leadership pipeline through the human
    capital review process and assists with follow-up.

    • Creates value through proactive approaches that will affect performance
    outcome or control cost.

    • Monitors effective use of myHR by property managers and employees.

    • Leads and participates in succession management and workforce planning.

    • Responsible for Human Resources strategy and execution.

    • Serves as key change manager for initiatives that have high employee impact.

    • Attends owners meetings as a member of the property executive committee and
    provides meaning or context to the Human Resources results (e.g.| retention
    statistics| critical open positions| employee satisfaction| and training
    initiatives and results); and demonstrates an understanding of owner
    priorities.

    • Supervises one or more on-property Human Resources| as well as market-based
    Human Resources Specialist type resources where appropriate.

    Managing Staffing and Recruitment Process

    • Analyzes open positions to balance the development of existing talent and
    business needs.

    • Serves as coach and expert facilitator of the selection and interviewing
    process.

    • Surfaces opportunities in work processes and staffing optimization.

    • Makes staffing decisions to manage the talent cadre and pipeline at the
    property.

    • Develops staffing strategy (in collaboration with hiring manager) relating
    to hiring practices; consults with hiring manager on compensation| benefits|
    etc.

    • Monitors sourcing process and outcomes of staffing process.

    • Ensures managers are competent in assessing and evaluating hourly staff.

    Managing Employee Compensation Strategy

    • Remains current and knowledgeable in the internal and external compensation
    and work competitive environments.

    • Leads the planning of the hourly employee total compensation strategy.

    • Champions the communication and proper use of total compensation systems|
    tools| programs| policies| etc.

    • Participates in quarterly internal equity analysis; reviews internal equity
    reports and surface issues needing resolution.

    • Creates and implement s total compensation management packages/offers|
    particularly recognition and incentive programs directed towards property
    priorities.

    Managing Staff Development Activities

    • Ensures completion of the duties and responsibilities of the properties’
    Human Resources staff members| as outlined in applicable job description(s).

    • Ensures property Human Resources staff is properly trained in all employee-
    related human resource information to appropriately respond to property
    employees.

    • Serves as resource to property Human Resources staff on employee relations
    questions and issues.

    • Continually reinforces positive employee relations concepts.

    _The Ritz-Carlton is an equal opportunity employer committed to hiring a
    diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
    not discriminate on the basis of disability| veteran status or any other basis
    protected under federal| state or local laws._

    ]

    Director of Sales & Marketing – Franchise – Hilton Al Habtoor City

    APPLY HERE

    JOB DESCRIPTION
     
    Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken
    Managing Sales Activities
    Functions as the leader of the property|s group sales effort in support of the Director of Hotel Sales.
    Solicits| books and develops local group business.
    Recommends booking goals for sales team members.
    Develops and manages group sales revenue and operation budgets| and provides
    forecasting reports
    Works with management team to create and implement a group sales/marketing plan addressing revenue| customers and market.
    Assists with selling| implementation and follow-through of group sales promotions.
    Executes and supports Customer Service Standards and hotel|s Brand Standards.
    Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).
    Participates in and practices daily service basics of the brand

    Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions.

    Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

    Manages the property|s reactive and proactive group sales efforts.

    Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

    Maintains successful performance by increasing revenues| controlling expenses and providing a return on investment for the owner and International.

    Implements the brand|s service strategy and applicable brand initiatives in all aspects of the sales process.

    Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g.| catering and group rooms) for all events.

    Performs other duties| as assigned| to meet business needs.

    Building Successful Relationships

    Works collaboratively with off-property sales channels (e.g.| Group Sales with the Sales Office| Area Sales| Global Sales Organization (GSO)| etc.) to verify the property needs are being achieved and the sales efforts are complementary| not duplicate.

    Interacts effectively with guests/clients| sales and kitchen| vendors| competitors| local community| catering associations and other hotel departments in order to |maintain guest satisfaction.

    Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

    Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to

    Gains understanding of the hotel|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.

    Develops a close working relationship with operations to execute strategies at the hotel level.

    Leadership

    Manages and directs the on-property group sales effort to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective sales deployment strategies to grow market share.

    Works with the Director of Sales and Marketing to establish understanding of sales strategy and effective implementation of this strategy for the hotel.

    Partners with Human Resources to attract| develop and retain the right people in order to support the strategic priorities of the market.

    Creates effective structures| processes| jobs and performance management systems are in place.

    Sets goals and expectations for direct reports using the Leadership Performance Process (LPP)| align performance and rewards| addresses performance issues and holds staff accountable for successful results.

    Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.

    Keeps an active list of the competition|s best sales people and executes a recruitment and acquisition plan with HR.

    Supports tools and training resources to educate sales associates on winning catering solutions.

    Champions leadership development and workforce planning priorities by assessing| selecting| retaining and developing diverse| high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

    Identifies| trains and mentors group sales associates; utilizes all available on the job training tools for associates.

    Transfers functional knowledge and develops group sales skills of other discipline managers.

    Shares responsibility for achieving group revenue goals| guest and associate satisfaction.

    Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term| value-based customer relationships that enable achievement of the property|s sales objectives.

    operating budgets| forecasting and scheduling| and the reporting of financial
    data.

    Management Competencies

    Leadership

    • Adaptability – Determines how change impacts self and others; displays
    flexibility in adjusting priorities; and communicates both the reasons for
    change and how it impacts the workplace.

    • Communication – Customizes approach to conveying complex information
    and ideas to others in a convincing and engaging manner; appropriately
    interprets verbal and non-verbal behavior; and models active listening to
    ensure understanding..

    • Problem Solving and Decision Making – Models and coaches others on
    breaking complex issues into manageable parts| identifying and evaluating
    alternatives and their implications before making decisions| and involving and
    gaining agreement from others when making key decisions.

    • Professional Demeanor – Exhibits behavioral styles that convey
    confidence and command respect from others; makes a good first impression and
    represents the company in alignment with its values.

    Managing Execution

    • Building and Contributing to Teams – Leads and participates as a member
    of a team to move the team toward the completion of common goals while
    fostering cohesion and collaboration among team members.

    • Driving for Results – Sets high standards of performance for self
    and/or others; assumes responsibility for work objectives; initiates| focuses|
    and monitors the efforts of self and/or others toward the accomplishment
    goals; proactively takes action and goes beyond what is required.

    • Planning and Organizing – Gathers information and resources required to
    set a plan of action for self and/or others; prioritizes and arranges work
    requirements for self and/or others to accomplish goals and ensure work is
    completed.

    Building Relationships

    • Coworker Relationships – Interacts with others in a way that builds
    openness| trust| and confidence in the pursuit of organizational goals and
    lasting relationships.

    • Customer Relationships – Develops and sustains relationships based on
    an understanding of customer needs and actions consistent with the company|s
    service standards.

    • Global Mindset – Supports employees and business partners with diverse
    styles| abilities| motivations| and/or cultural perspectives; utilizes
    differences to drive innovation| engagement and enhance business results; and
    ensures employees are given the opportunity to contribute to their full
    potential.

    Generating Talent and Organizational Capability

    • Organizational Capability – Evaluates and adapts the structure of team
    assignments and work processes to best fit the needs and/or support the goals
    of an organizational unit.

    • Talent Management – Provides guidance and feedback to help individuals
    develop and strengthen skills and abilities needed to accomplish work
    objectives.

    Learning and Applying Professional Expertise

    • Applied Learning – Seeks and makes the most of learning opportunities
    to improve performance of self and/or others.

    • Business Acumen – Understands and utilizes business information to
    manage everyday operations and generate innovative solutions to approach team|
    business| and administrative challenges.

    • Technical Acumen – Understands and utilizes professional skills and
    knowledge in a specific functional area to conduct and manage everyday
    business operations and generate innovative solutions to approach function-
    specific work challenges

    o Devising Sales Strategies and Solutions – Trying different and novel
    ways to deal with sales challenges and opportunities; taking courses of action
    or developing sales strategies that appropriately consider available facts|
    constraints| competitive circumstances| and probable consequences.

    o Sales Disposition – Energetic| proactive| takes calculated risks| and
    perseveres to attain goals.

    o Sales Opportunity Analysis – Ability to understand and utilize
    economic| financial| industry| and organizational data; accurately diagnosing
    customer needs and issues that can inform sales strategies.

    o Revenue Management – Knowledge of total hotel revenue management
    concepts| processes and strategies (including sales cycles and trends| account
    management| pricing| and inventory management).

    o Management of Financial Resources – Ability to analyze Profit and
    Loss (P&L) statements| develop operating budgets and revenue goals|
    forecasting| and capital expenditure planning; determining how money will be
    spent to get the work done| and accounting for these expenditures.

    • Basic Competencies – Fundamental competencies required for
    accomplishing basic work activities.

    o Basic Computer Skills – Uses basic computer hardware and software
    (e.g.| personal computers| word processing software| Internet browsers| etc.).

    o Mathematical Reasoning – Demonstrates ability to add| subtract|
    multiply| or divide quickly| correctly| and in a way that allows one to solve
    work-related issues.

    o Oral Comprehension – Demonstrates ability to listen to and understand
    information and ideas presented through spoken words and sentences.

    o Reading Comprehension – Demonstrates understanding of written sentences
    and paragraphs in work-related documents.

    o Writing – Communicates effectively in writing as appropriate for the
    needs of the audience.

    Job Requirements:

    2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 4 year experience in the sales and marketing or related professional area.
    Or

    •4-year bachelor|s degree in Business Administration| Marketing| Hotel and
    Restaurant Management| or related major; 2 year experience in the sales and
    marketing or related professional area.
    Preferred:
    •4 year college degree.
    •Demonstrated skills in supervising a team.
    Group sales experience

    NOTE: This hotel is owned and operated by an independent franchisee. The
    franchisee controls all aspects of the hotel’s employment practices| including
    the collection and processing of the personal data that you provide on this
    website| hiring| salaries and benefits. If you accept a position at this hotel
    you will be employed by a franchisee and not by Hilton.

    Cluster Commercial Director – Hilton Dubai Jumeirah

    APPLY HERE

    JOB DESCRIPTION
     
    The Commercial Director| is responsible for developing a commercial strategy
    covering all segments and channels to maximize total revenue and profit
    performance as well as market share penetration of the hotel.
    What will I be doing?
    The Commercial Director| is responsible for developing a commercial strategy
    covering all segments and channels to maximize total revenue and profit
    performance as well as market share penetration of the hotel .
    This role will drive the planning and execution of the commercial strategy and
    activity through supporting the Revenue management team| Sales| Catering and
    Events| Marketing| eCommerce and Public Relations teams| through working
    effectively with area support teams. F&B commercial activities will be shared
    responsibilities with the F&B Manager| Director of Operations| GM and the
    Commercial Director.

    The Commercial Director is a role model | and develops teams and individuals
    in these functions whilst being a Key business partner to the Hotel General
    Manager. They support hotels in deriving the most value from Hilton Worldwide
    Sales teams. The Commercial Directors role is key to seize new opportunities
    through strong customer relations and works as an Ambassador for the company
    with our Owners and Key Stakeholders. .

    The role ensures that commercial management strategies are set for all revenue
    streams and that all systems are used to their full potential to yield the
    highest possible amount of revenue from all available space| whether in Rooms|
    Meeting Space| outlets or other revenue departments. Driving overall FMS
    results gaining an Unfair share through a disciplined execution of commercial
    activities.

    A Commercial Director will be lead| coach| develop| recruit and retain future
    talents. He/she will manage performance| develop and evaluate the commercial
    team members on the agreed KPI|s| whilst working effectively as part of a 4D
    structure on property. Specifically| a Commercial Director will perform the
    following tasks to the highest standards:

    Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams| To include but not limited; All Rooms| GC&E| F&B| Leisure and Spa with a control on cost of sale| route to market| channel shift and marketing / Ecommerce opportunities.
    Work with the GM| Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
    Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
    Support various On Property| RDOS|s| and Area Marketing teams in coordinating hotel level marketing| sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
    Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix| review and validate forecasts| develop strategies for different demand periods| and review and approve retail and group pricing strategies.
    Develop and maintain strong relationships with all stakeholders| owners| hotel teams| HWW matrix support teams to ensure commercial benefits of the hotel.
    Liaise with VP of Operations| presents commercial strategies to Regional Team and key stakeholders.
    Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
    Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
    Participate in the leadership activity of the Hotel and Region.

    Cluster Director of Sales – Hilton Dubai Jumeirah

    APPLY HERE

    JOB DESCRIPTION
     
    A Director of Sales manages the hotel sales and marketing plans by
    recommending growth efforts| monitoring progress| and ensuring that the hotel
    is competitively positioned within the local marketplace.
    What will I be doing?
    As Director of Sales| you are responsible for working closely with the Senior
    Management Team to drive business needs and expand existing business through
    promotional efforts and sales channels. A Director of Sales will work to
    develop the sales group and groom a high-performing sales team. Specifically|
    you will be responsible for performing the following tasks to the highest
    standards:

    Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
    Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
    Prepare company contracts for the hotel in accordance with current business and pricing conditions
    Monitor offers| options and discounts for repeat bookings for groups| congresses and seminars in close cooperation with the Group Coordinator

    Develop the group team through leadership and by example to include sales development; participate in the hiring of team members| and their future success
    Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate| timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include| but not limited to the annual and monthly Forecast| Lead Management System| and Booking Reportsv
    Actively participate and complete the preparation of the annual Sales and Market Plan| quarterly updates| and the complexed hotels| annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets| economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
    Contribute to the development of company sales and marketing initiatives by recommending| implementing and monitoring appropriate local activity
    Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
    Produce accurate and timely reports that meet the needs of the hotel and the management company
    Prepare and present| on a monthly basis| the contribution| focus and activity of the proactive sales team to the hotel owners and senior management team
    Cooperate with other departments in the hotel| particularly Reservations and the Banqueting Department| to create an exceptional Guest experience and build strong| comprehensive sales programs
    Contribute to relevant management meetings to develop and implement sales and marketing initiatives

    Complex Director of Groups Catering & Events – Franchise – Al Habtoor City Complex

    APPLY HERE

    JOB DESCRIPTION
     
    JOB SUMMARY
    Leads and manages A Habtoor City Event Booking Centre & Events Planning and
    associates on a daily basis; has overall responsibility for achieving EBC
    revenue goals| team booking pace goals| guest and associate satisfaction and
    the financial performance of the unit. Lead the overall sales effort to
    achieve financial goals for all participating hotels.
    Maintains a productive relationship with Event Services department| Operations
    plus the UAE Market Organization. Ensures brand integrity is protected for all
    participating hotels. Responsible for effective business processes with all
    sales related channels.
    Functions as the strategic continent business leader for the Event Management
    discipline which includes the leadership and oversight of Event Planning|
    Banquets/Catering. Event Service and Event Technology departments in the
    complex. The position oversees the development and implementation of
    discipline specific strategies and ensures implementation of the brand service
    strategy and brand initiatives. The position has overall responsibility for
    the events discipline across all venues & brands| including of key financial
    and customer satisfaction core measures.

    The position ensures that property teams are meeting the individual brand|s
    target customer needs| financial performance metrics and employee
    satisfaction. They focuses on strategies to grow event revenues to maximize
    the financial performance of the Events discipline. As a senior member| this
    position develops and implements complex and hotel wide strategies that
    deliver products and services to meet or exceed the needs and expectations of
    the brand|s target customer and property teams and provides a return on
    investment to the various ownerships.

    Oversees all day to day activities of direct reports and team

    Responsible for leadership of direct reports and their teams (recruitment and selection| performance management (PMP/IDP)| employee development and motivation| counselling / disciplinary issues)

    Provides sales functional expertise and leadership to participating hotels.

    Provides critical input to market leaders for development of property and overall market sales strategy.

    Participates in weekly sales strategy meetings.

    Works collaboratively with property/cluster Revenue Management and Event Management personnel to effectively manage the placement and execution of sales opportunities.

    Works with market and/or regional team to develop| implement and maintain Sales office standards.

    Provides ongoing feedback and recommendations to improve effectiveness of overall sales office processes.

    Analyzes period end and other available systems data to identify trends| future need periods and obstacles to achieving goals.

    Provides targeted and timely communication of results and other achievements and challenges to the MP-DOSM.

    Reviews turnover to the Event Services team for consistency and completion.

    Ensures that sales strategies are communicated| implemented and updated as market conditions fluctuate.

    Utilizes property diagnostic process (PDP) in order to maximize revenue and profits.

    Monitors local| regional and International business outlook and provides updates to Revenue Management.

    Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals.

    Works with Hotel GM and MP-DOSM to ensure understanding of sales strategy and effective implementation of this strategy for each segment.

    Recommends multi property booking goals for sales team members.

    Proactively develops and manages relationships with key stakeholders| both internal and external.

    Analyses market information by using sales systems and implements strategy to achieve hotel|s financial room and catering goals.

    Assists Revenue Management with completing accurate projections.

    Partners with revenue leader on approval of space release policy for catering to maximize revenue.

    Develops implements and sustains aggressive solicitation program focused on increasing business.

    Works with team to create and implement a sales intensity plan addressing revenue| customers and the market for each.

    Assists with the development and implementation of promotions| both internal and external.

    Works collaboratively with off-property sales channels (e.g.| Event Booking Centre| UAE Market Organization| GSO) to ensure the property needs are being achieved and the sales efforts are complementary| not duplicative.

    Participates in sales calls with members of sales team to acquire new business and/or close on business.

    Works with Human Resources| Engineering and Loss Prevention to ensure compliance with regulations.

    Displays leadership in guest hospitality| exemplifies customer service and creates a positive example for guest relations.

    Interacts with guests to obtain feedback on product quality and service levels.

    Empowers associates to provide excellent customer service.

    Observes service behaviors of associates and provides feedback to individuals and/or managers.

    Reviews all guest satisfaction results to identify areas of improvement.

    Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

    Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

    Executes and supports hotel appropriate Customer Service and Brand Standards.

    Develops| implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.

    Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

    Participates in and practices daily service basics of the brand

    Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

    Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to company

    Gains understanding of the hotel|s primary target customer and service expectations; serves the customer with understanding their business.

    Job Requirements:

    What are we looking for?

    A Director of Groups Catering & Events serving Hilton brands is always working
    on behalf of our guests and working with other team members. To successfully
    fill this role| you should maintain the attitude| behaviours| skills and
    values that follow:

    • Minimum of 3+ years hospitality/travel industry experience in groups
    catering and events sales
    • Sales & Admin experience| ideally in the International market and ability to
    demonstrate strong client relationships in the corporate market driving
    corporate transient| catering and group business.
    • Solid sales & account managements skills are essential| with a strong
    knowledge of corporate market and business trends.
    • A good researcher| negotiator and client focused approach is required. The
    candidate should be able to show strong knowledge of constructing and
    executing sales & client action plans.
    • There should be excellent communication (verbal & written) skills| confident
    presentation ability and a second language would be an advantage.
    • Direct sales experience is essential (including skills in dealing with
    travel/event decision makers)| with experience in the group/banqueting sales
    market a desirable asset.

    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company| spanning the lodging sector
    from luxurious full service hotels and resorts to extended-stay suites and
    mid-priced hotels. For nearly a century| Hilton has offered business and
    leisure travelers the finest in accommodations| service| amenities and value.
    Hilton is dedicated to continuing its tradition of providing exceptional guest
    experiences across its global brands. Our vision to fill the earth with the
    light and warmth of hospitality unites us as a team to create remarkable
    hospitality experiences around the world every day. And| our amazing Team
    Members are at the heart of it all!

    NOTE: This hotel is owned and operated by an independent franchisee. The
    franchisee controls all aspects of the hotel’s employment practices| including
    the collection and processing of the personal data that you provide on this
    website| hiring| salaries and benefits. If you accept a position at this hotel
    you will be employed by a franchisee and not by Hilton.

    Cluster Director of Engineering – Waldorf Astoria Ras Al Khaimah

    APPLY HERE

    JOB DESCRIPTION
     
    A Chief Engineer will manage the Engineering Team to efficiently maintain all
    hotel operations such that safety| security| conversation| and compliance are
    ensured at the highest levels.

    What will I be doing?
    As Chief Engineer| you are responsible for the effective management of all
    engineering and maintenance operations within the hotel| including energy
    conservation. You are also responsible for the development of the Engineering
    Team and staying abreast of compliance regulations and procedures in the field
    of Engineering| as required for hotel standards. Specifically| a Chief
    Engineer will perform the following tasks to the highest standards:
    Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel| including service standards| equipment schedules| and work schedules
    Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
    Develop systems and procedures to ensure the health and safety of Guests and Team Members| as well as the proper conditions for plants| machinery| and property
    Communicate with Government agencies to ensure full compliance with statutory regulations
    Prepare Capital and Repairs and Maintenance budgets for Engineering
    Perform daily checks around the hotel

    Conduct lift emergency release procedures as required
    Diagnose| maintain| and repair mechanical equipment within the hotel
    Ensure good relationships are built with internal and external customers
    Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
    Develop| implement| and direct all emergency programs
    Develop| implement and manage energy conservation programs for the property to minimize expenses
    Coordinate renovation bidding| define the cost and scope of the project| and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
    Perform special projects and other responsibilities as assigned
    Identify and introduce environmentally-friendly systems and equipment
    Monitor Key Performance Indicators for the Engineering Department and take corrective action| as required| to improve equipment inventory| quality audit| productivity| and other objectives
    Manage all Team Member related activities| including recruitment| performance management| training| career planning| disciplinary matters| and team motivation

    Food and Beverage /Director – Waldorf Astoria Ras Al Khaimah

    APPLY HERE

    JOB DESCRIPTION
     
    A Food and Beverage Manager is responsible for managing operations of all Food
    and Beverage outlets to deliver an excellent Guest and Member experience while
    training staff and working within budgeted guidelines.
    What will I be doing?
    As a Food and Beverage Manager| you are responsible for managing operations of
    all Food and Beverage outlets to deliver an excellent Guest and Member
    experience. A Food and Beverage Manager will also be required to manage|
    train| and develop team members and work within all budgeted guidelines.
    Specifically| you will be responsible for performing the following tasks to
    the highest standards:
    Manage all Food and Beverage Outlet operations
    Maintain exceptional levels of customer service
    Ensure compliance of brand standards
    Recruit| manage| train and develop the Food and Beverage team
    Manage guest queries in a timely and efficient manner
    Work within budgeted guidelines in relation to Food| Liquor Costs and Payroll
    Set departmental targets and objectives| work schedules| budgets| and policies and procedures
    Develop menus with other members of Food and Beverage team
    Accountable for monthly stock takes
    Incentivise team members to maximize sales and revenue
    Carry out annual and mid-year appraisals with Managers under your responsibility
    Evaluate guest satisfaction levels with a focus on continuous improvement
    Ensure communication meetings are conducted and post-meeting minutes generated
    Be environmentally aware
    Assist other departments wherever necessary and maintain good working relationships
    Comply with hotel security| fire regulations and all health and safety legislation

    Cluster Commercial Director – Waldorf Astoria Ras Al Khaimah

    APPLY HERE

    JOB DESCRIPTION
     
    The Commercial Director| O&M EMEA is responsible for developing a commercial
    strategy covering all segments and channels to maximize total revenue and
    profit performance as well as market share penetration of the hotel.
    What will I be doing?
    The Commercial Director| O&M EMEA is responsible for developing a commercial
    strategy covering all segments and channels to maximize total revenue and
    profit performance as well as market share penetration of the hotel in EMEA.
    This role will drive the planning and execution of the commercial strategy and
    activity through supporting the Revenue management team| Sales| Catering and
    Events| Marketing| eCommerce and Public Relations teams| through working
    effectively with area support teams. F&B commercial activities will be shared
    responsibilities with the F&B Manager| Director of Operations| GM and the
    Commercial Director.

    The Commercial Director is a role model for the commercial community within
    the owned and managed portfolio in EMEA| and develops teams and individuals in
    these functions whilst being a Key business partner to the Hotel General
    Manager. They support hotels in deriving the most value from Hilton Worldwide
    Sales teams. The Commercial Directors role is key to seize new opportunities
    through strong customer relations and works as an Ambassador for the company
    with our Owners and Key Stakeholders. .

    The role ensures that commercial management strategies are set for all revenue
    streams and that all systems are used to their full potential to yield the
    highest possible amount of revenue from all available space| whether in Rooms|
    Meeting Space| outlets or other revenue departments. Driving overall FMS
    results gaining an Unfair share through a disciplined execution of commercial
    activities.

    A Commercial Director will be lead| coach| develop| recruit and retain future
    talents. He/she will manage performance| develop and evaluate the commercial
    team members on the agreed KPI|s| whilst working effectively as part of a 4D
    structure on property. Specifically| a Commercial Director will perform the
    following tasks to the highest standards:

    Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams| To include but not limited; All Rooms| GC&E| F&B| Leisure and Spa with a control on cost of sale| route to market| channel shift and marketing / Ecommerce opportunities.
    Work with the GM| Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
    Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
    Support various On Property| RDOS|s| and Area Marketing teams in coordinating hotel level marketing| sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
    Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix| review and validate forecasts| develop strategies for different demand periods| and review and approve retail and group pricing strategies.
    Develop and maintain strong relationships with all stakeholders| owners| hotel teams| HWW matrix support teams to ensure commercial benefits of the hotel.
    Liaise with VP of Operations| presents commercial strategies to Regional Team and key stakeholders.
    Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
    Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
    Participate in the leadership activity of the Hotel and Region.

    Director| Operational Innovation – United Arab Emirates – Dubai Area Office – Dubai

    APPLY HERE

    Job Number 190004ND
    Job Category Rooms and Guest Services Operations
    Location Dubai Area Office| Dubai| United Arab Emirates VIEW ON MAP
    Brand Corporate
    Schedule Full-time
    Relocation? Yes
    Position Type Management

    Start Your Journey With Us
    Marriott International is the world’s largest hotel company| with more brands|
    more hotels and more opportunities for associates to grow and succeed. We
    believe a great career is a journey of discovery and exploration. So| we ask|
    where will your journey take you?
    Job Summary:

    The Director of OI is a high-potential member of the UAE Area Team accountable
    for accomplishing business process improvements resulting in measurable
    financial and/or customer loyalty gains by applying the Lean and Six Sigma
    methodology in his/her assigned area of responsibility. The Director of OI
    sets the strategy for a Six Sigma project implementation working with
    executive leadership| they select and prioritize projects to ensure work
    aligns with strategic goals. They create project plans and guide team members|
    including associates certified at the Black| Green and Yellow Belt levels| to
    complete projects in a timely manner. The Director of OI also trains other
    team members on how to use Six Sigma and Lean tools and techniques such as
    Regression Analysis| Design of Experiments| Hypothesis Testing etc. to help
    convert data to insight.

    He/she is a qualified Project Manager who is an expert in the methodology| a
    lead facilitator and uses sound project management principles to accomplish
    the aggressive goals specified in the Project Charter.

    Over the course of a year| he/she would be expected to complete approximately
    2 to 6 projects depending on size| complexity and resources. The Director of
    OI must both influence others to overcome barriers| and coach/train team
    members in the methodology. The Director of OI reports to the Senior Director
    of OI with a dotted reporting line to the UAE Area Vice President(s)
    EXPECTED CONTRIBUTIONS| RESPONSIBILITIES & DUTIES
    Deliver strategic projects for the Area

    • Benchmark property KPIs using robust data models and MiniTab® Software to
    identify opportunities for improvement through sound statistical analysis
    • Identify| select and prioritize projects by involving the UAE Area and
    property teams
    • Charter projects| allocate team members from the business and execute using
    appropriate methodologies like DMAIC| LOR| Quick Hit etc.
    • Ensure fit for purpose project documentation on the internal PM platform
    (Eureka)
    • Ensure project benefits are realized and tracked (12 months post go live) by
    Operations and Finance.

    Optimize Green Belt (GB) projects and Productivity

    • Lead the OI training program for MEA. This includes OI Training needs
    Analysis| Training Design| Measurement of Training Effectiveness| Nominations
    and delivery of all OI training programmes.
    • Reward and recognize associates for furthering the culture of Operational
    Innovation
    • Share Best Practices and promote new idea generation using OI tools and
    techniques
    • Maintain targeted ratio of GBs through training| coaching and mentoring and
    ensure high quality projects are delivered
    • Ensure the Area and property EXCOM team are knowledgeable about Lean| Six
    Sigma and other productivity enhancing methodologies
    • Facilitate project fast track events to ensure speed of project delivery by
    GBs
    • Involve the Area Teams to ensure project success
    • Ensure project documentation follows the appropriate pathways through
    effective Toll Gating

    CANDIDATE PROFILE – Core Competency Requirements
    Develops People
    • Passionate about training and comfortable presenting in front of people
    • Inspires Trust
    • Leads by Example
    • Leads Learning in the Organization

    Builds Personal Effectiveness
    • Acts with Integrity
    • Communicates Effectively
    • Exhibits Self-Confidence
    • Makes effective decisions

    Builds Competitive Advantage

    • Creates Strategic Focus
    • Demonstrates Financial Acumen
    • Drives Business Results
    • Fosters Customer Focus
    Drives Change & Innovation
    • Builds Support for Change
    • Drives Continuous Improvement
    • Identifies & Applies Best Practices
    Delivers results through teams
    • Master facilitator
    • Conflict resolution expert
    • Comfortable with ambiguity and able to deal with conflict
    • Can deal with powerful and opposing stake holders
    • Strategic thinker with strong business acumen

    CANDIDATE PROFILE – Technical/Job-specific Competency requirements and related
    experience

     Exceptional attention to detail
     Ability to deal with uninterested and opposing stakeholders
     Fluent written and spoken business English
     Willingness to learn and stay abreast with evolving innovation trends
     Ability to breakdown cultural barriers
     Strong effective communicator with Marketing attitude and skills
     Ability to build rapport with Executive Committee| General Manager(s) and
    Area Team members
     Strong professional personality
     Ability to build and lead effective and successful teams
     Analytical thinker combined with skills of thinking outside the box
     Ability to effectively use technology
     Withstanding pressure without it having effect on efficiency or quality
     Proven record of driving and delivering Financial Results
     Complete understanding of the importance of the Voice of the Customer
     Business and industry experience at the strategic and tactical level
     Experience leading major initiatives
     Financial management
     Open to change and ability to create and drive change
     Ability to deal with ambiguity and a changing environment

    CANDIDATE PROFILE – Qualification Standards
    Education and Experience

    Lean Six Sigma Black Belt

    Project Management Professional or similar qualification

    Bachelor’s Degree or equivalent education

    Proven track record of achieving results and managing teams

    Hospitality on-property experience in Finance and/or Operations

    This job description is not an exclusive or exhaustive list of all job
    functions that an employee in this position may be asked to perform from time
    to time.

    _
    _

    _

    Assistant Director of Marketing & Communications – Saadiyat Rotana Resort & Villas – Abu Dhabi

    APPLY HERE


    JOB REF: 3870827
    JOB DESCRIPTIONAs an Assistant Director of Marketing & Communications you are responsible for
    assisting the Director of Marketing & Communications for the development and
    effective implementation of marketing and promotional strategies for the
    positioning of the property as highly desirable to its identified target
    market and within the parameters set by Rotana| whereby your role will include
    key responsibilities such as:
    •Communicate information about the hotels services| facilities| events and
    employees in a positive manner to the market place
    •Assist the Director of Marketing & Communications in developing an annual
    marketing & communications plan for the promotion of rooms and food & beverage
    goals on a monthly basis
    •Assist the Director of Marketing & Communications and maintaining close
    contact with local| national and foreign journalists to maximize positive
    media coverage
    •Assist the Director of Marketing & Communications in establishing effective
    relation with agencies to devise and maximize publicity materials (printed
    collaterals| radio campaigns| advertising| etc.)
    •Assist in sourcing sponsorship from various companies| banks| airlines| etc.
    for promotions
    •Liaise and coordinate with the advertising agencies and media companies
    •Overlook all press releases and maintain a constant supply of articles for
    the media partners

    We are currently seeking for passionate and dynamic Marketing professionals
    who pride themselves on their ability to deliver extraordinary levels of
    customer service and provide creative solutions to our guests.

    As an Assistant Director of Marketing & Communications you are responsible for
    assisting the Director of Marketing & Communications for the development and
    effective implementation of marketing and promotional strategies for the
    positioning of the property as highly desirable to its identified target
    market and within the parameters set by Rotana| whereby your role will include
    key responsibilities such as:

    •Communicate information about the hotels services| facilities| events and
    employees in a positive manner to the market place
    •Assist the Director of Marketing & Communications in developing an annual
    marketing & communications plan for the promotion of rooms and food & beverage
    goals on a monthly basis
    •Assist the Director of Marketing & Communications and maintaining close
    contact with local| national and foreign journalists to maximize positive
    media coverage
    •Assist the Director of Marketing & Communications in establishing effective
    relation with agencies to devise and maximize publicity materials (printed
    collaterals| radio campaigns| advertising| etc.)
    •Assist in sourcing sponsorship from various companies| banks| airlines| etc.
    for promotions
    •Liaise and coordinate with the advertising agencies and media companies
    •Overlook all press releases and maintain a constant supply of articles for
    the media partners

    Education| Qualifications & Experiences

    You are preferably a UK / US advertising| marketing or mass communication
    graduate with experience in a similar field and with a good knowledge of the
    local and international media and media culture. You must be computer literate
    with effective communication skills| both verbal and written in English and
    Arabic language ability is a definite plus.

    Director| Operational Innovation – United Arab Emirates – Dubai Area Office – Dubai

    APPLY HERE

    Job Number 190004ND
    Job Category Rooms and Guest Services Operations
    Location Dubai Area Office| Dubai| United Arab Emirates VIEW ON MAP
    Brand Corporate
    Schedule Full-time
    Relocation? Yes
    Position Type Management

    Start Your Journey With Us
    Marriott International is the world’s largest hotel company| with more brands|
    more hotels and more opportunities for associates to grow and succeed. We
    believe a great career is a journey of discovery and exploration. So| we ask|
    where will your journey take you?
    Job Summary:

    The Director of OI is a high-potential member of the UAE Area Team accountable
    for accomplishing business process improvements resulting in measurable
    financial and/or customer loyalty gains by applying the Lean and Six Sigma
    methodology in his/her assigned area of responsibility. The Director of OI
    sets the strategy for a Six Sigma project implementation working with
    executive leadership| they select and prioritize projects to ensure work
    aligns with strategic goals. They create project plans and guide team members|
    including associates certified at the Black| Green and Yellow Belt levels| to
    complete projects in a timely manner. The Director of OI also trains other
    team members on how to use Six Sigma and Lean tools and techniques such as
    Regression Analysis| Design of Experiments| Hypothesis Testing etc. to help
    convert data to insight.

    He/she is a qualified Project Manager who is an expert in the methodology| a
    lead facilitator and uses sound project management principles to accomplish
    the aggressive goals specified in the Project Charter.

    Over the course of a year| he/she would be expected to complete approximately
    2 to 6 projects depending on size| complexity and resources. The Director of
    OI must both influence others to overcome barriers| and coach/train team
    members in the methodology. The Director of OI reports to the Senior Director
    of OI with a dotted reporting line to the UAE Area Vice President(s)
    EXPECTED CONTRIBUTIONS| RESPONSIBILITIES & DUTIES
    Deliver strategic projects for the Area

    • Benchmark property KPIs using robust data models and MiniTab® Software to
    identify opportunities for improvement through sound statistical analysis
    • Identify| select and prioritize projects by involving the UAE Area and
    property teams
    • Charter projects| allocate team members from the business and execute using
    appropriate methodologies like DMAIC| LOR| Quick Hit etc.
    • Ensure fit for purpose project documentation on the internal PM platform
    (Eureka)
    • Ensure project benefits are realized and tracked (12 months post go live) by
    Operations and Finance.

    Optimize Green Belt (GB) projects and Productivity

    • Lead the OI training program for MEA. This includes OI Training needs
    Analysis| Training Design| Measurement of Training Effectiveness| Nominations
    and delivery of all OI training programmes.
    • Reward and recognize associates for furthering the culture of Operational
    Innovation
    • Share Best Practices and promote new idea generation using OI tools and
    techniques
    • Maintain targeted ratio of GBs through training| coaching and mentoring and
    ensure high quality projects are delivered
    • Ensure the Area and property EXCOM team are knowledgeable about Lean| Six
    Sigma and other productivity enhancing methodologies
    • Facilitate project fast track events to ensure speed of project delivery by
    GBs
    • Involve the Area Teams to ensure project success
    • Ensure project documentation follows the appropriate pathways through
    effective Toll Gating

    CANDIDATE PROFILE – Core Competency Requirements
    Develops People
    • Passionate about training and comfortable presenting in front of people
    • Inspires Trust
    • Leads by Example
    • Leads Learning in the Organization

    Builds Personal Effectiveness
    • Acts with Integrity
    • Communicates Effectively
    • Exhibits Self-Confidence
    • Makes effective decisions

    Builds Competitive Advantage

    • Creates Strategic Focus
    • Demonstrates Financial Acumen
    • Drives Business Results
    • Fosters Customer Focus
    Drives Change & Innovation
    • Builds Support for Change
    • Drives Continuous Improvement
    • Identifies & Applies Best Practices
    Delivers results through teams
    • Master facilitator
    • Conflict resolution expert
    • Comfortable with ambiguity and able to deal with conflict
    • Can deal with powerful and opposing stake holders
    • Strategic thinker with strong business acumen

    CANDIDATE PROFILE – Technical/Job-specific Competency requirements and related
    experience

     Exceptional attention to detail
     Ability to deal with uninterested and opposing stakeholders
     Fluent written and spoken business English
     Willingness to learn and stay abreast with evolving innovation trends
     Ability to breakdown cultural barriers
     Strong effective communicator with Marketing attitude and skills
     Ability to build rapport with Executive Committee| General Manager(s) and
    Area Team members
     Strong professional personality
     Ability to build and lead effective and successful teams
     Analytical thinker combined with skills of thinking outside the box
     Ability to effectively use technology
     Withstanding pressure without it having effect on efficiency or quality
     Proven record of driving and delivering Financial Results
     Complete understanding of the importance of the Voice of the Customer
     Business and industry experience at the strategic and tactical level
     Experience leading major initiatives
     Financial management
     Open to change and ability to create and drive change
     Ability to deal with ambiguity and a changing environment

    CANDIDATE PROFILE – Qualification Standards
    Education and Experience

    Lean Six Sigma Black Belt

    Project Management Professional or similar qualification

    Bachelor’s Degree or equivalent education

    Proven track record of achieving results and managing teams

    Hospitality on-property experience in Finance and/or Operations

    This job description is not an exclusive or exhaustive list of all job
    functions that an employee in this position may be asked to perform from time
    to time.

    _
    _

    _

    Director of Housekeeping – Lapita – Dubai Parks and Resorts

    APPLY HERE

    Job Number 1900035W
    Job Category Housekeeping & Laundry
    Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
    United Arab Emirates VIEW ON MAP
    Brand Autograph Collection Hotels
    Schedule Full-time
    Relocation? Yes
    Position Type Management

    Start Your Journey With Us
    Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
    Resorts. A hotel which is dedicated to families and friends who want to stay
    close to all the activities that the theme parks will be offering. With 504
    rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
    point after a day of adventures and fun. Part of Marriott|s Autograph
    Collection this amazing hotel offers five food and beverage outlets| two
    outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
    Teens Club as well as meeting and event facilities. The hotel|s name was
    inspired by the pre-historic Pacific Ocean people and their journey and
    settlement into the Islands ( the Lapita movement ). The design draws its
    inspiration from the exotic Polynesian tropical landscapes| featuring
    Polynesian flowers| lagoon-style pools| and themed activities.

    JOB SUMMARY

    Manages housekeeping functions and staff to ensure property guest rooms|
    public space and associate areas are clean and well maintained. Areas of
    responsibility include Housekeeping and Laundry. Directs and works with team
    to successfully execute all housekeeping operations. Strives to continually
    improve guest and associate satisfaction and maximize the financial
    performance of the department. Ensures that standards and procedures are being
    followed.

    Candidate Profile

    The experience| skills and knowledge and education/certification components of
    the Candidate Profile should be presented as preferences rather than
    requirements unless an individual would not be hired for the position without
    these. Equivalent work experience may be substituted for years of experience.

    Education and Experience

    High school diploma or GED; 2 years of experience in the housekeeping or related professional area| _OR_

    2-year degree from an accredited university in Hotel and Restaurant Management| Hospitality| Business Administration| or related major; no work experience required.

    Skills and Knowledge

    Leadership

    Professional Demeanor – Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.

    Problem Solving and Decision Making – Identifying and understanding issues| problems| and opportunities; obtaining and comparing information from different sources to draw conclusions| develop and evaluate alternatives and solutions| solve problems| and choose a course of action.

    Adaptability – Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

    Managing Execution

    Driving for Results – Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating| focusing| and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required

    Building and Contributing to Teams – Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

    Building Relationships

    Coworker Relationships – Interacting with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

    Customer Relationships – Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott|s Spirit to Serve.

    Fostering Inclusion – Supporting associates with diverse styles| abilities| motivations| and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

    Generating Talent and Organizational Capability

    Talent Management – Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

    Learning and Applying Personal Expertise

    Technical Acumen – Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

    Cleaning Materials| Equipment| and Techniques – Knowledge of use| handling| storage| and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements)| and use of personal protective equipment.

    Housekeeping Tracking and Inventory – Knowledge of inventory and purchasing policies| procedures| and best practices. This includes the ability to track and maintain inventory| order and track receivables and payments| set up and maintain inventory systems or logs| and basic cart care.

    General Housekeeping – Knowledge of procedures| policies and techniques for cleaning all public areas| trash handling and removal| room item replenishment and placement| treatment of room damage and stain removal| use of cleaning supplies| floor care and maintenance| general housekeeping codes| cart care| spa linen| uniform control| inventory management| room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.

    EIWO (Everything In Working Order) – The ability to inspect and identify guest room components (e.g.| light bulbs| remote control| air conditioning units| toilets| appliances| vacuums) for functional deficiencies. This includes reporting procedures.

    Environmental Sustainability – Knowledge of products and procedures that reduce| recycle or reuse natural resources such as bed linen and towel re-use programs.

    Preventative Maintenance – Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example| knowledge of carpet| tile| and floor care including daily cleaning| heavy extraction| and interim cleaning.

    Purchasing and Materials Management – Knowledge of practices and procedures needed to maintain material| equipment and supplies; including vendor identification and contract negotiation| supply requisition and purchasing| and inventory control.

    Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

    Basic Computer Skills – Using basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

    Mathematical Reasoning – The ability to add| subtract| multiply| or divide quickly| correctly| and in a way that allows one to solve work-related issues.

    Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.

    Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

    Writing – Communicating effectively in writing as appropriate for the needs of the audience.

    Technical Expertise _(Learning and Applying Personal Expertise)_

    The following are specific responsibilities and contributions critical to the
    successful performance of the position:

    Managing Housekeeping Operations

    Maintains strong working relationship with Front Office to ensure effective communications for operational issues.

    Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

    Inventories stock to ensure adequate supplies.

    Ensures guestrooms| public space and associate areas are cleaned according to operating standards.

    Ensures compliance with all housekeeping policies| standards and procedures.

    Initiates and maintains an effective inspection program including rooms| public areas| associate work and locker areas| storage areas| recreation areas| laundry areas| garage and grounds.

    Managing Departmental Costs

    Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.

    Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.

    Manages areas of operation to budget by reviewing operating statements| budget worksheets and payroll progress reports.

    Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

    Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

    Ensuring Exceptional Customer Service

    Responds to and handles guest problems and complaints effectively.

    Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

    Empowers associates to provide excellent customer service.

    Develops goals and expectations for direct report managers.

    Celebrates successes and publicly recognizes the contributions of team members.

    Reviews associate satisfaction results to identify and address associate problems or concerns.

    Communicates expectations| recognizes performance| and produces desired business results.

    Conducting Human Resources Activities

    Ensures property policies are administered fairly and consistently.

    Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

    Establishes goals and objectives for all areas of responsibility.

    Directs staff to strive for continuous improvement in all areas of responsibility.

    Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.

    Manages associate progressive discipline procedures for areas of responsibility.

    Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met.

    Establishes and maintains open| collaborative relationships with associates and ensures associates do the same within the team.

    Ensures associates are treated fairly and equitably.

    ]

    Corporate Accounts Director – Le Royal Méridien Abu Dhabi – Abu Dhabi

    APPLY HERE

    Job Number 190002U7
    Job Category Sales and Marketing
    Location Le Royal Méridien Abu Dhabi| Abu Dhabi| United Arab Emirates
    VIEW ON MAP
    Brand Le Meridien
    Schedule Full-time
    Relocation? No
    Position Type Management

    Start Your Journey With Us
    At Le Méridien| we believe in helping guests unlock the unexpected and
    engaging experiences each destination has to offer. Our guests are curious and
    creative| cosmopolitan| culture seekers that appreciate sophisticated|
    timeless service. We provide original| chic and memorable service and
    experiences that inspire guests to unlock the destination. We’re looking for
    curious| creative and well-informed people to join our team. If you appreciate
    connecting with like-minded guests and have a deep desire to create unexpected
    experiences| we invite you to explore career opportunities with Le Méridien.

    JOB SUMMARY

    Provides total account management support for assigned property accounts.
    Executes the overall account strategy for assigned accounts to generate and
    maximize business for the property. Applies the principles of strategic
    account management. Partners with Sales and Marketing leadership| and the
    property Leadership team| to develop a comprehensive strategic plan to grow
    market share from assigned accounts. As an Account Manager| develops strong
    partnerships with buyers for the purpose of penetrating and growing market
    share and driving sales for hotel. Focuses specifically on growing market
    share from transient and group revenue. Dependent on the size of the property|
    the position may also provide day-to-day supervision of Account Sales
    associates.

    CANDIDATE PROFILE

    Education and Experience

    • High school diploma or GED; 2 years experience in the sales and marketing|
    guest services| front desk| or related professional area.

    OR

    • 2-year degree from an accredited university in Business Administration|
    Marketing| Hotel and Restaurant Management| or related major; no work
    experience required.

    CORE WORK ACTIVITIES

    Maximizing Revenue & Managing Profitability

    • Develops and implements the overall account strategy for assigned accounts.

    • Retains| expands and grows account revenue of existing accounts through
    total account penetration| margin management| and implementation of sales and
    marketing initiatives.

    • Penetrates assigned accounts for group and transient| as well as exploring
    opportunities for extended stay and catering sales business.

    • Identifies and aggressively solicits new accounts in coordination with any
    relevant Sales and Marketing colleagues and Above Property Sales.

    • Develops and implements strategic sales plans .

    • Builds and strengthens Accounts with existing and new customers| industry
    organizations and brand network to enable future bookings. Activities include
    sales calls| entertainment| FAM trips| trade shows| etc.

    • Understands the overall market dynamics – competitors’ strengths and
    weaknesses| economic trends| supply and demand etc. and how to sell to
    assigned accounts.

    • Identifies emerging business opportunities and risks within assigned
    accounts and provide feedback to key stakeholders (i.e. property Leadership).

    • Identifies and implements process improvements and best practices.

    • Promotes accountability to drive superior business results.

    • Achieves account revenue and sales goals as defined by Leadership. Develop
    and achieve operating budgets and manage controllable expenses.

    • Anticipates and identifies business opportunities and challenges and respond
    with a profitable strategy that aligns with overall business direction.

    • Increases local penetration of high potential accounts to optimize demand
    across all brands and satisfy important property needs.

    • Engages in property related events that support the development of existing
    and new accounts (e.g.| GM Reception| Concierge Level hospitality| etc).

    Managing Sales Activities

    • Executes sales strategy to achieve property goals.

    • Maintains current business Accounts for new business within accounts.

    • Executes designated sales strategies to develop and solicit specific
    accounts to achieve revenue goals.

    • Includes successful execution of Sales strategies and business processes.

    • Executes and supports the operational aspects of business booked (e.g.|
    generating proposal| writing contract| customer correspondence).

    • Establishes and maintains accurate and up-to-date customer| account and
    opportunity data each account in Opera Sales and Catering to ensure accurate
    reporting.

    • Executes and supports Customer Service Standards and hotel’s Brand
    Standards.

    • Participates in and practice daily service basics of the brand (i.e.| MHR
    Spirit to Serve Daily Basics| RHR Savvy Service Basics| Courtyard Basics of
    the Day).

    • Leverages methodologies| technical and business knowledge across the market.

    Building Successful Relationships

    • Collaborates and engages third parties that are sourced through the
    organization for their individual travel or group planning needs.

    • Serves as the account’s “local service guarantee” by ensuring that
    outstanding service delivery is maintained at every customer touch point|
    issues are resolved timely and to the customers’ 100% satisfaction.

    • Leverages Above Property Sales and property Leadership to ensure account
    saturation | pull-through of account strategies and selling solutions at
    the local property level.

    • Develops a close working Account with Operations to ensure execution of
    strategies at the hotel level.

    • Leverages all available sales channels| (e.g.| marriott.com| group and
    transient intermediaries| field sales| worldwide reservation offices| etc)| in
    an effort to optimize sales revenues.

    Providing Exceptional Customer Service

    • Gains understanding of the hotel’s primary target customer and service
    expectations; serves the customer by understanding their business| business
    issues and concerns| to offer better business solutions both prior to| and
    during the program/event.

    • Acts as the customer’s advocate through understanding account needs and
    opportunities.

    • Resolves guest issues that arise in the sales process. Brings issues to the
    attention of property leadership.

    • Executes exemplary customer service to drive customer satisfaction and
    loyalty by assisting the customer and ensuring their satisfaction before and
    during their program/event.

    • Serves the customer by understanding their needs and recommending the
    features and services that best meet their needs and exceed their
    expectations| while building a Account and loyalty to the business.

    Additional Responsibilities

    • Conducts and coordinates site inspections for hotels| as required.

    • Performs other duties| as assigned| to meet business needs.

    _

    Cluster Director of Sales – Hilton – Ras Al-Khaimah

    APPLY HERE

    JOB DESCRIPTION
      A Cluster Director of Sales manages the hotel sales plans by recommending
    growth efforts| monitoring progress| and ensuring that the hotel is
    competitively positioned within the local marketplace.
    What will I be doing?
    As Cluster Director of Sales| you are responsible for working closely with the
    Senior Management Team to drive business needs and expand existing business
    through promotional efforts and sales channels. A Cluster Director of Sales
    will work to develop the sales group and groom a high-performing sales team.
    Specifically| you will be responsible for performing the following tasks to
    the highest standards:
    Manage hotel sales plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
    Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
    Prepare company contracts for the hotel in accordance with current business and pricing conditions
    Monitor offers| options and discounts for repeat bookings for groups| congresses and seminars in close cooperation with the Group Coordinator
    Develop the group team through leadership and by example to include sales development; participate in the hiring of team members| and their future success
    Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate| timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include| but not limited to the annual and monthly Forecast| Lead Management System| and Booking Reportsv
    Actively participate and complete the preparation of the annual Sales and Market Plan| quarterly updates| and the complexed hotels| annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets| economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
    Contribute to the development of company sales and marketing initiatives by recommending| implementing and monitoring appropriate local activity
    Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
    Produce accurate and timely reports that meet the needs of the hotel and the management company
    Prepare and present| on a monthly basis| the contribution| focus and activity of the proactive sales team to the hotel owners and senior management team
    Cooperate with other departments in the hotel| particularly Reservations and the Banqueting Department| to create an exceptional Guest experience and build strong| comprehensive sales programs
    Contribute to relevant management meetings to develop and implement sales and marketing initiatives

    Housekeeping – Director of Housekeeping – Yas Island Rotana – Abu Dhabi

    APPLY HERE


    JOB REF: 3869583
    JOB DESCRIPTIONAs a Director of Housekeeping you are responsible for the daily operation of
    the Housekeeping Department and guide and develop a committed multicultural
    team to ensure the impeccable Rotana standards are met in all areas. The role
    involves bringing all the knowledge and standards required to maintain and
    surpass the guests highest expectations and will include key responsibilities
    such as:
    •Maintain all hotel guest rooms and public areas| plus the ‘heart of house’|
    ensuring the highest standards of cleanliness are met
    •Establish standards and guidelines to ensure total guest satisfaction and
    team productivity in compliance with SOPs
    •Supervise training of all housekeeping team members to ensure successful
    operation
    •Measure| interpret and evaluate working standard of the department
    •Create and maintain good working relationships within and with other
    departments
    •Control all purchases for the department and be consistently aware of quality
    and cost
    •Show by personal example a philosophy of work and conduct consistent with the
    professionalism expected
    •Manage and control all operation equipment| linen and uniforms
    •Set short and long term strategies for the department

    We are currently seeking for passionate and dynamic guest focused Housekeeping
    professionals who pride themselves on their ability to deliver extraordinary
    levels of customer service and provide creative solutions to our guests.

    As a Director of Housekeeping you are responsible for the daily operation of
    the Housekeeping Department and guide and develop a committed multicultural
    team to ensure the impeccable Rotana standards are met in all areas. The role
    involves bringing all the knowledge and standards required to maintain and
    surpass the guests highest expectations and will include key responsibilities
    such as:

    •Maintain all hotel guest rooms and public areas| plus the ‘heart of house’|
    ensuring the highest standards of cleanliness are met
    •Establish standards and guidelines to ensure total guest satisfaction and
    team productivity in compliance with SOPs
    •Supervise training of all housekeeping team members to ensure successful
    operation
    •Measure| interpret and evaluate working standard of the department
    •Create and maintain good working relationships within and with other
    departments
    •Control all purchases for the department and be consistently aware of quality
    and cost
    •Show by personal example a philosophy of work and conduct consistent with the
    professionalism expected
    •Manage and control all operation equipment| linen and uniforms
    •Set short and long term strategies for the department

    Education| Qualifications & Experiences

    You should be a college / university degree graduate with at least three years
    previous management experiences in the Housekeeping Department of a hotel or
    resort. Technically you will have fluency in both written and spoken English
    and knowledge of Micros / Opera coupled with administration| organizational
    computer literacy skills.