Category: director

RC Rak| Al Wadi Desert- Associate Director of Marketing – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

On: By: admin

APPLY HERE

Job Number 20016282
Job Category Sales and Marketing
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

RC Rak|Al Wadi Desert – Assistant Director of Sales – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

On: By: admin

APPLY HERE

Job Number 20010625
Job Category Sales and Marketing
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for proactively soliciting and managing leisure related
opportunities with significant revenue potential. Actively up-sells each
business opportunity to maximize revenue opportunity| with a focus on selling
both resorts. Achieves personal and team related revenue goals. Verifies
business is turned over properly and in a timely fashion for proper service
delivery. Responsible for driving customer/guest loyalty by delivering service
excellence throughout each customer/guest experience. Provides service to
customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or higher| 4+ years experience in the sales and
marketing.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related hospitality field.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets key European leisure accounts| markets| and segments with heavy
emphasis on proactive solicitation and account saturation.

• Partners with on property services team and group / catering counterpart to
effectively manage business opportunities.

• Responds to incoming lead opportunities for the property and proactively
drives long lead offers and tacticals in the market to drive 30+ day pace.

• Identifies| qualifies and solicits new leisure| group/catering business to
achieve personal and each property’s revenue goals.

• Focuses efforts on leisure and group/catering accounts with significant
potential sales revenue.

• Develops effective leisure| group/catering sales plans and actions.

• Designs| develops and sells creative on resorts events and interactions| to
drive engagement and in resort spend.

• Maximizes revenue by upselling packages and creative food and beverage
options| that involve cross selling resorts and activities.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Coaches| guides and work with the on & off property sales and marketing
teams to maximise learning| growth and interactions opportunities for the
growth of them and market share.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Drives the Ritz-Carlton Mystique and hotel scenography| with a focus on the
resorts and destination as a key driver to convert business.

• Manages existing market channels and penetrates new markets with length of
stay (LOS) and high ADR opportunities to meet the property’s primary target
customer and service expectations covering low and high season need periods
with relevant bookings aligned to the overall hotels strategy.

Building Successful Relationships

• Works collaboratively with on / off-property sales channels (e.g. Market
Sales| Strategic Accounts| STARS etc.) to ensure sales efforts are
coordinated| complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

• Embodies a “can do” attitude with lateral service to seek legendary WOW’s
for guests.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts| offers| tacticals in alignment to the hotels overall
budget and need periods as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence| managing tem
efficiencies etc.).

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

RC Rak| Al Wadi Desert – Director of Engineering – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

On: By: admin

APPLY HERE

Job Number 20000249
Job Category Engineering and Facilities
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Manages all engineering/maintenance operations| including maintaining the
building| grounds and physical plant with particular attention towards safety|
security and asset protection. Accountable for managing the budget| capital
expenditure projects| preventative maintenance and energy conservation.
Responsible for maintaining regulatory requirements. Leads the emergency
response team for all facility issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 2 years experience in the
engineering and maintenance or related professional area; technical training
in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Managing Property Operations and Engineering Budgets

• Supervises Engineering in the absence of the Director of Engineering.

• Assists in managing the physical plant including equipment| refrigeration|
HVAC| plumbing| water treatment| electrical and life safety systems.

• Maintains and operates equipment at optimum effectiveness| efficiency and
safety.

• Establishes and manages an effective rooms maintenance program.

• Ensures compliance with all Engineering departmental policies| standards and
procedures.

• Manages department|s controllable expenses to achieve or exceed budgeted
goals.

• Select and order or purchase new equipment| supplies| and furnishings.

• Inspect and evaluate the physical condition of facilities in order to
determine the type of work required.

• Recommend or arrange for additional services such as painting| repair work|
renovations| and the replacement of furnishings and equipment.

• Supervises the day to day operations of Engineering.

Maintaining Property Standards

• Maintains accurate logs and records as required.

• Assists in effectively planning| scheduling and evaluating preventative
maintenance programs.

Providing Exceptional Customer Service

• Handles guest problems and complaints effectively.

• Empowers employees to provide excellent customer service.

• Displays leadership in guest hospitality by exemplifying excellent customer
service and creating a positive atmosphere for guest relations.

Managing Profitability

• Helps establish priorities for total property maintenance needs.

• Ensures on-going communication occurs in all areas of responsibility to
create awareness of business objectives| awareness of expectations and
recognition of exemplary performance.

Managing and Conducting Human Resources Activities

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees.

• Ensures employees are treated fairly and equitably.

• Strives to improve service performance.

• Provides feedback to employees based on observation of service behaviors.

• Supervises employee|s ability to execute departmental and property emergency
procedures.

• Reviews employee satisfaction results to identify and address employee
problems or concerns.

• Solicits employee feedback.

• Helps ensure regulatory compliance to facility regulations and safety
standards.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process.

• Ensures property policies are administered fairly and consistently.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

RC RAK – Cluster Director of Finance – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

On: By: admin

APPLY HERE

Job Number 20025669
Job Category Finance and Accounting
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Functions as the property’s strategic financial business leader. The position
champions| develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations of the
brand’s target customer and property employees. The position provides the
financial expertise to enable the successful implementation of the brand
service strategy and brand initiatives while maximizing the return on
investment. In addition| creates and executes a business plan that is aligned
with the property and brand’s business strategy and focuses on the execution
of financial activities and the delivery of desirable financial results.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; 3 years
experience in the finance and accounting or related professional area.

OR

• Master|s degree in Finance and Accounting or related major; 1 year
experience in the finance and accounting or related professional area.

CORE WORK ACTIVITIES

Engaging in Strategic Planning and Decision Making

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Analyzes information| forecasts sales against expenses and creates annual
budget plans.

• Compiles information| analyzes and monitors actual sales against projected
sales.

• Analyzes differences between actual budget wages and forecasted wages for
more efficient budget planning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Thinks creatively and practically to develop| execute and implement new
business plans

• Creates the annual operating budget for the property.

• Provides analytical support during budget reviews to identify cost saving
and productivity opportunities for property managers.

• Implements a system of appropriate controls to manage business risks.

• Ensures a strong accounting and operational control environment to safeguard
assets| improve operations and profitability.

• Analyzes financial data and market trends.

• Leads the development and implementation of a comprehensive annual business
plan which is aligned with the company’s and brand’s strategic direction.

• Provides on going analytical support by monitoring the operating
department’s actual and projected sales.

• Produces accurate forecasts that enable operations to react to changes in
the business.

Leading Finance Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Communicates the strategic goals| the focus and the owner priorities to
subordinates in a clear and precise manner.

• Leverages strong functional leadership and communication skills to influence
the executive team| the property|s strategies and to lead own team.

• Oversees internal| external and regulatory audit processes.

• Provides excellent leadership by assigning team members and other
departments managers| clear accountability backed by appropriate authority.

• Conducts annual performance appraisals with direct reports according to
standard operating procedures.

Anticipating and Delivering on the Needs of Key Stakeholders

• Attends meetings and communicating with the owners| understanding the
priorities and strategic focus.

• Understands and meets the needs of key stakeholders (owners| corporate|
guests| etc.).

• Advises the GM and executive committee on existing and evolving
operating/financial issues.

• Communicates financial concepts in a clear and persuasive manner that is
easy to understand and drives desired behaviors.

• Demonstrates an understanding of cash flow and owner priorities.

• Manages communication with owners in an effective manner.

• Manages property working capital and cash flow in accordance with brand
standard operating procedures and owner requirements.

• Facilitates critique meetings to review information with management team.

Developing and Maintaining Finance Goals

• Ensures Profits and Losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Develops and supports achievement of performance goals| budget goals| team
goals| etc.

• Improves profit growth in operating departments.

• Reviews audit issues to ensure accuracy.

• Monitor the purchasing process as applicable.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Reconciles balance sheet to ensure account balances are supported by
appropriate documentation in accordance with standard operating procedures.

• Ensures that the P&L is accurate (e.g.| costs are properly matched to
revenue| costs are recorded in the proper accounts).

• Ensures compliance with management contract and reporting requirements.

• Ensures compliance with standard and local operating procedures.

• Ensures compliance with standard operating procedures.

Managing and Conducting Human Resource Activities

• Ensures team members are cross-trained to support successful daily
operations.

• Ensures property policies are administered fairly and consistently.

• Ensures new hires participate in the department’s orientation program.

• Ensures new hires receive the appropriate new hire training to successfully
perform their job.

• Creates appropriate development plans which develop team members based on
their individual strengths| development needs| career aspirations and
abilities.

• Conduct performance review process for employees.

• Participates in hiring activities as appropriate.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director of Sales (Leisure) – Marriott The Palm – Pre-Opening – Marriott Resort Palm Jumeirah – Dubai

On: By: admin

APPLY HERE

Job Number 20019541
Job Category Sales and Marketing
Location Marriott Resort Palm Jumeirah| Dubai| Plot 2070 located on the
trunk of Palm Jumeirah| Dubai| United Arab Emirates| United Arab Emirates VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Marriott Resort Palm Jumeirah Dubai is a beach hotel & resort situated on
the trunk of the iconic Palm Island| providing easy access to the city’s
attractions. The first resort for Marriott’s flagship brand in the UAE will
feature 608 guest rooms| 8 restaurants and lounges| a world-class spa| state
of the art fitness centre| a kid’s club and flexible event space. Landscaped
gardens lead to an oversized pool with views of the private sandy beach|
Arabian Gulf and impressive Dubai skyline

____~~~~

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

Must have knowledge of the local market and experience working in a similar
role in a five star hotel in the UAE. __ __ ~~~~

__ __ ~~~~

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| GSO) to ensure the property needs are being achieved and
the sales efforts are complementary| not duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

_

Director of Marketing – Marriott The Palm – Pre-Opening – Marriott Resort Palm Jumeirah – Dubai

On: By: admin

APPLY HERE

Job Number 20019542
Job Category Sales and Marketing
Location Marriott Resort Palm Jumeirah| Dubai| Plot 2070 located on the
trunk of Palm Jumeirah| Dubai| United Arab Emirates| United Arab Emirates VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Marriott Resort Palm Jumeirah Dubai is a beach hotel & resort situated on
the trunk of the iconic Palm Island| providing easy access to the city’s
attractions. The first resort for Marriott’s flagship brand in the UAE will
feature 608 guest rooms| 8 restaurants and lounges| a world-class spa| state
of the art fitness centre| a kid’s club and flexible event space. Landscaped
gardens lead to an oversized pool with views of the private sandy beach|
Arabian Gulf and impressive Dubai skyline.

____~~~~

JOB SUMMARY

Shapes and executes an overall marketing strategy. Communicates this strategy
to the marketing team and other business units. Coordinates with sales
management in order to ensure alignment of marketing and sales strategies.
Evaluates past programs/events and develops new programs in order to generate
tours and meet or exceed goals. Participates in the performance management|
coaching| recruiting| and selection of the marketing workforce| and develops
compensation plans that will maximize productivity.

CANDIDATE PROFILE

Education and Experience

• Bachelor|s degree or 4 years of equivalent work experience; minimum 2 years
experience in a similar position.

Required Qualifications

• Proficiency in reading and writing English (additional language required for
certain positions).

• Successful Candidates Will Be Willing To: Work in close contact with the
general public in sales and marketing situations that require strong
communication and customer service skills.

• Openness to adapt to different cultural contexts based on location Must be
willing to work weekends and holidays as required by business needs.

Must have knowledge of the local market and experience working in a similar
role in a five star hotel in the UAE __ __ ~~~~

__ __ ~~~~

JOB SPECIFIC TASKS

Developing & Executing Marketing Strategy

• Develop and implement strategic plans to include budget considerations| site
goals| and forecasts for appropriate activities.

• Verify that pricing and communications regarding previews are consistent
across all channels. Develop tour generation program initiatives| including
but not limited to owner referral and reload programs| off-site locations| and
travel partner promotions.

• Collect and analyze competitive intelligence (e.g.| marketing
programs/campaigns) to assist in the enhancement and development of current
and future marketing strategy.

• Responsible for managing and implementing appropriate marketing mix to
ensure attainment of overall marketing costs.

Managing Tour Flow & Guest Experience

• Manage the sales floor to verifythat guest tour flow is efficient and
conducive to sales presentation discussions and purchase deliberations. Manage
activation process from site|s perspective (own and resolve challenges as they
arise).

• Monitor guest experience survey data| publish results for associate review|
and follow up as appropriate.

Developing Programs for Generating Traffic Flow/Business

• Coordinate with marketing operations and other site marketing programs on
new initiatives to increase production in channels.

• Develop strategies and incentive programs to meet or exceed budgeted
numbers. Identify trends when production is not meeting budget expectations
and implement solutions.

• Conduct performance and cost analysis of past programs/events (including
budget considerations and contractual provisions) and make recommendations to
improve and enhance future programs/events.

Maintaining| Analyzing| & Communicating Key Reports

• Use reports on individual and team production performance (e.g.|
Confirmations-Experiences per guest| volume-per-guest [VPG]| close rate|
employee satisfaction| Regional Customer Experience Report| Site Daily Flash).

• Conduct competitive market analysis (e.g.| cost per tour| development plans|
and marketing cost by channel and effort).

• Monitor Budget versus Actual Results (BUVARS) by department and channel and
prepare summaries of results for management (e.g.| site| regional| and sales
and marketing leadership). Monitor reports across channels to determine focus
for generating tours.

Managing External Relationships

• Negotiate contracts and work with vendors. Managing Relationships External
to Marketing Discuss action plans with the sales department to ensure that
vendor partnerships will help drive sales.

• Build and maintain relationships between sales management and the marketing
department to ensure there is a clear understanding of eligibility
requirements or details of participation for generating tours.

• Share marketing information and strategy with sales force.

• Coordinate closely with sales management on process for addressing guest
eligibility issues| tracking and discussing related trends.

• Build partnerships with resort operations| hotel linkage | OPC vendors| etc|
where applicable.

• Coordinate and prepare with Director of Sales quarterly business objectives.

Managing & Developing the Sales & Marketing Workforce

• Prepare for and conduct team meetings. Measure the performance of marketing
executives/team leaders against goals and hold them accountable. Provide one-
on-one coaching and mentoring to team associates.

• Reward and recognize associate performance (e.g.| way-to-go letters|
personal bests| top three per channel| top VPG| attendance| special
contribution| top three total packages).

• Motivate associates to increase production and performance (e.g.| through
contests| Special Performance Incentive Funds [SPIFs]| motivational
e-letters).

• Observe and identify associate areas of strength and development
opportunities (e.g.| through ride-alongs| shadowing| monitoring).

• Develop and/or update sales training manuals and sales process enhancements
(e.g.| Eagle Flight Plans| Resource Guides).

• Conduct formal performance reviews and use this information to create
individual development plans| career paths| and promotion development plans.

• Manage associate performance| developing performance plans for associates
below expectation (progressive discipline).

• Identify and respond to the needs/questions/issues (both work and non-work
related) brought forth by team associates.

• Mediate conflict in and between teams (e.g.| within marketing teams| between
marketing and sales teams).

• Provide guidelines for empowering associates to make decisions regarding
guest experience and service issues.

• Deliver and coordinate various training programs.

• Develop and review policies and procedures pertaining to work flow| lead
distribution| reward| recognition| and discipline.

• Create an awareness and understanding of policies and procedures for
conducting business (e.g.| Flight Plans| Local Standard Operating Procedures).

• Participate in recruiting (e.g.| make internal announcements to managers in
order to generate referrals| monitor online and print ads| respond to calls
and emails from potential applicants). Participate in selection processes
(e.g.| interviewing).

• Develop compensation plans for marketing teams that maximize production.

Contributing to the Management of the Enterprise

• Understand and abide by state and federal regulations around marketing
activity (e.g.| state marketing matrix| national Do Not Call registry [DNC]).

• Update plans and actions to prepare for management meetings.

• Perform other duties as assigned.

_

Director of Rooms – Marriott The Palm – Pre-Opening – Marriott Resort Palm Jumeirah – Dubai

On: By: admin

APPLY HERE

Job Number 20017180
Job Category Rooms and Guest Services Operations
Location Marriott Resort Palm Jumeirah| Dubai| Plot 2070 located on the
trunk of Palm Jumeirah| Dubai| United Arab Emirates| United Arab Emirates VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Marriott Resort Palm Jumeirah Dubai is a beach hotel & resort situated on
the trunk of the iconic Palm Island| providing easy access to the city’s
attractions. The first resort for Marriott’s flagship brand in the UAE will
feature 608 guest rooms| 8 restaurants and lounges| a world-class spa| state
of the art fitness centre| a kid’s club and flexible event space. Landscaped
gardens lead to an oversized pool with views of the private sandy beach|
Arabian Gulf and impressive Dubai skyline.

JOB SUMMARY

Functions as the strategic business leader of the property|s Rooms department.
Responsible for planning| developing| implementing and evaluating the quality
of property’s rooms. Position works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives. The position ensures Rooms operations
meet the brand’s standards| targets customer needs| ensures employee
satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. Develops and implements property-wide
strategies that deliver products and services to meet or exceed the needs and
expectations of the brand’s target customer and employees and provides a
return on investment to the owner and company.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Monitors and promotes room rates| specials| and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.

• Works with Rooms team to develop an operational strategy that is aligned
with the brand’s business strategy and leads its execution.

• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.

• Reviews reports and financial statements to determine Rooms operations
performance against budget.

• Coaches and supports operations team to effectively manage occupancy and
rate| wages and controllable expenses.

• Compares budgeted wages to actual wages| coaching direct reports to address
problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Creates an atmosphere in all Rooms areas that meets or exceeds guest
expectations.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Ensures that employees understand expectations and parameters for Room
duties.

• Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.

• Ensures employees are treated fairly and equitably.

• Ensures that regular| ongoing communication is happening in Rooms (e.g.|
pre-shift briefings| staff meetings).

• Fosters employee commitment to providing excellent service| participates in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

• Incorporates guest satisfaction as a component of staff/operations meetings
with an emphasis on generating innovative ways to continually improve results.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

• Champions change| ensures brand and regional business initiatives are
implemented and communicates follow-up actions to team as necessary.

• Identifies talents of direct reports and their teams| and assists with their
growth and development plans.

_

Director of Finance – Marriott The Palm – Pre-Opening – Marriott Resort Palm Jumeirah – Dubai

On: By: admin

APPLY HERE

Job Number 20015310
Job Category Finance and Accounting
Location Marriott Resort Palm Jumeirah| Dubai| Plot 2070 located on the
trunk of Palm Jumeirah| Dubai| United Arab Emirates| United Arab Emirates VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Marriott Resort Palm Jumeirah Dubai is a beach hotel & resort situated on
the trunk of the iconic Palm Island| providing easy access to the city’s
attractions. The first resort for Marriott’s flagship brand in the UAE will
feature 608 guest rooms| 8 restaurants and lounges| a world-class spa| state
of the art fitness centre| a kid’s club and flexible event space. Landscaped
gardens lead to an oversized pool with views of the private sandy beach|
Arabian Gulf and impressive Dubai skyline.

JOB SUMMARY

Functions as the property’s strategic financial business leader. The position
champions| develops and implements property-wide strategies that deliver
products and services to meet or exceed the needs and expectations of the
brand’s target customer and property employees. The position provides the
financial expertise to enable the successful implementation of the brand
service strategy and brand initiatives while maximizing the return on
investment. In addition| creates and executes a business plan that is aligned
with the property and brand’s business strategy and focuses on the execution
of financial activities and the delivery of desirable financial results.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; 3 years
experience in the finance and accounting or related professional area.

OR

• Master|s degree in Finance and Accounting or related major; 1 year
experience in the finance and accounting or related professional area.

CORE WORK ACTIVITIES

Engaging in Strategic Planning and Decision Making

• Develops means to improve profit| including estimating cost and benefit|
exploring new business opportunities| etc.

• Analyzes information| forecasts sales against expenses and creates annual
budget plans.

• Compiles information| analyzes and monitors actual sales against projected
sales.

• Analyzes differences between actual budget wages and forecasted wages for
more efficient budget planning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Thinks creatively and practically to develop| execute and implement new
business plans

• Creates the annual operating budget for the property.

• Provides analytical support during budget reviews to identify cost saving
and productivity opportunities for property managers.

• Implements a system of appropriate controls to manage business risks.

• Ensures a strong accounting and operational control environment to safeguard
assets| improve operations and profitability.

• Analyzes financial data and market trends.

• Leads the development and implementation of a comprehensive annual business
plan which is aligned with the company’s and brand’s strategic direction.

• Provides on going analytical support by monitoring the operating
department’s actual and projected sales.

• Produces accurate forecasts that enable operations to react to changes in
the business.

Leading Finance Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Communicates the strategic goals| the focus and the owner priorities to
subordinates in a clear and precise manner.

• Leverages strong functional leadership and communication skills to influence
the executive team| the property|s strategies and to lead own team.

• Oversees internal| external and regulatory audit processes.

• Provides excellent leadership by assigning team members and other
departments managers| clear accountability backed by appropriate authority.

• Conducts annual performance appraisals with direct reports according to
standard operating procedures.

Anticipating and Delivering on the Needs of Key Stakeholders

• Attends meetings and communicating with the owners| understanding the
priorities and strategic focus.

• Understands and meets the needs of key stakeholders (owners| corporate|
guests| etc.).

• Advises the GM and executive committee on existing and evolving
operating/financial issues.

• Communicates financial concepts in a clear and persuasive manner that is
easy to understand and drives desired behaviors.

• Demonstrates an understanding of cash flow and owner priorities.

• Manages communication with owners in an effective manner.

• Manages property working capital and cash flow in accordance with brand
standard operating procedures and owner requirements.

• Facilitates critique meetings to review information with management team.

Developing and Maintaining Finance Goals

• Ensures Profits and Losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Develops and supports achievement of performance goals| budget goals| team
goals| etc.

• Improves profit growth in operating departments.

• Reviews audit issues to ensure accuracy.

• Monitor the purchasing process as applicable.

Managing Projects and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Reconciles balance sheet to ensure account balances are supported by
appropriate documentation in accordance with standard operating procedures.

• Ensures that the P&L is accurate (e.g.| costs are properly matched to
revenue| costs are recorded in the proper accounts).

• Ensures compliance with management contract and reporting requirements.

• Ensures compliance with standard and local operating procedures.

• Ensures compliance with standard operating procedures.

Managing and Conducting Human Resource Activities

• Ensures team members are cross-trained to support successful daily
operations.

• Ensures property policies are administered fairly and consistently.

• Ensures new hires participate in the department’s orientation program.

• Ensures new hires receive the appropriate new hire training to successfully
perform their job.

• Creates appropriate development plans which develop team members based on
their individual strengths| development needs| career aspirations and
abilities.

• Conduct performance review process for employees.

• Participates in hiring activities as appropriate.

_

Director of Human Resources (UAE National) – Lapita – Dubai Parks and Resorts

On: By: admin

APPLY HERE

Job Number 20027595
Job Category Human Resources
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years experience in the human resources|
management operations| or related professional area.

OR

• 4-year bachelor|s degree in Human Resources| Business Administration| or
related major; 2 years experience in the human resources| management
operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

_

Director of Revenue Management – Marriott The Palm – Pre-Opening – Marriott Resort Palm Jumeirah – Dubai

On: By: admin

APPLY HERE

Job Number 20020892
Job Category Revenue Management
Location Marriott Resort Palm Jumeirah| Dubai| Plot 2070 located on the
trunk of Palm Jumeirah| Dubai| United Arab Emirates| United Arab Emirates VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Marriott Resort Palm Jumeirah Dubai is a beach hotel & resort situated on
the trunk of the iconic Palm Island| providing easy access to the city’s
attractions. The first resort for Marriott’s flagship brand in the UAE will
feature 608 guest rooms| 8 restaurants and lounges| a world-class spa| state
of the art fitness centre| a kid’s club and flexible event space. Landscaped
gardens lead to an oversized pool with views of the private sandy beach|
Arabian Gulf and impressive Dubai skyline.

JOB SUMMARY

Responsible for balancing the financial objectives of different lodging
products to maximize total revenues and profit associated with guest rooms.
Position is accountable for pricing| positioning and inventory of all hotels
within area of purview. Develops and recommends sales strategy for pricing of
the transient customer| wholesale| and group segments. Identifies new revenue
opportunities and effectively communicates sales strategy and pricing to all
key stakeholders. Maintains productive relationships with stakeholders|
including hotel General Managers| sales leaders| franchisees and owners.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Finance and Accounting| Economics| Hotel and Restaurant Management| or related
major; 1 year experience in the revenue management| sales and marketing| or
related professional area.

OR

• 4-year bachelor|s degree from an accredited university in Business
Administration| Finance and Accounting| Economics| Hotel and Restaurant
Management| or related major; no work experience required.

CORE WORK ACTIVITIES

Analyzing and Reporting Revenue Management Data

• Analyzes information| identifies current and potential problems and proposes
solutions.

• Analyzes period end and other available systems data to identify trends|
future need periods and obstacles to achieving goals.

• Generates updates on transient segment each period and continually analyzes
transient booking patterns.

• Assists with account diagnostics process and validates conclusions.

• Maintains accurate reservation system information.

• Checks distribution channels regularly for hotel positioning| information
accuracy and competitor positioning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Observes| receives| and otherwise obtains information from all relevant
sources.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Analyzes weekly and monthly STAR information to assist in analyzing past
strategies; identifies areas needing improvement| identifies competitor set
strengths| and develops strategies to best capture available Market Share.

• Analyze STAR information to assist in development of RevPAR Index forecasts.

• Generates yearly room revenue budget.

Managing Revenue Management Strategy

• Provides critical input to property leaders for development of market sales
strategy.

• Provides revenue management functional expertise and leadership to general
managers and property leadership teams

• Implements and evaluates revenue tests.

• Ensures that sales strategies and rate restrictions are communicated|
implemented and modified as market conditions fluctuate.

• Assists hotels with pricing and provides input on business evaluation
recommendations.

• Provides recommendations to improve effectiveness of revenue management
processes.

• Ensures property diagnostic processes (PDP) are used to maximize revenue and
profits.

Building Successful Relationships

• Communicates brand initiatives| demand and market analysis to
hotels/clusters/franchise partners/owners.

• Communicates market direction to revenue management| sales and hotel
leaders.

• Develops constructive and cooperative working relationships with others| and
maintains them over time.

• Develops and manages internal key stakeholder relationships.

• Provides targeted and timely communication of results| achievements and
challenges to the stakeholders.

Additional Responsibilities

• Informs and/or updates executives| peers and subordinates on relevant
information in a timely manner.

• Enters| transcribes| records| stores| or maintains information in written or
electronic form.

• Works with other people to gather the information necessary to manage
projects| achieve goals| and resolve problems.

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

_

Multi-Property Director of Revenue – The Abu Dhabi EDITION| Marriott Hotel & MEA Downtown Abu Dhabi – The Abu Dhabi EDITION – Land Plot no. C7-C102

On: By: admin

APPLY HERE

Job Number 20020885
Job Category Revenue Management
Location The Abu Dhabi EDITION| Land Plot no. C7-C102| Sector 35 West|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Edition Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

JOB SUMMARY

Responsible for balancing the financial objectives of different lodging
products to maximize total revenues and profit associated with guest rooms.
Position is accountable for pricing| positioning and inventory of all hotels
within area of purview. Develops and recommends sales strategy for pricing of
the transient customer| wholesale| and group segments. Identifies new revenue
opportunities and effectively communicates sales strategy and pricing to all
key stakeholders. Maintains productive relationships with stakeholders|
including hotel General Managers| sales leaders| franchisees and owners.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Finance and Accounting| Economics| Hotel and Restaurant Management| or related
major; 1 year experience in the revenue management| sales and marketing| or
related professional area.

OR

• 4-year bachelor|s degree from an accredited university in Business
Administration| Finance and Accounting| Economics| Hotel and Restaurant
Management| or related major; no work experience required.

CORE WORK ACTIVITIES

Analyzing and Reporting Revenue Management Data

• Analyzes information| identifies current and potential problems and proposes
solutions.

• Analyzes period end and other available systems data to identify trends|
future need periods and obstacles to achieving goals.

• Generates updates on transient segment each period and continually analyzes
transient booking patterns.

• Assists with account diagnostics process and validates conclusions.

• Maintains accurate reservation system information.

• Checks distribution channels regularly for hotel positioning| information
accuracy and competitor positioning.

• Identifies the underlying principles| reasons| or facts of information by
breaking down information or data into separate parts.

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Observes| receives| and otherwise obtains information from all relevant
sources.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Analyzes weekly and monthly STAR information to assist in analyzing past
strategies; identifies areas needing improvement| identifies competitor set
strengths| and develops strategies to best capture available Market Share.

• Analyze STAR information to assist in development of RevPAR Index forecasts.

• Generates yearly room revenue budget.

Managing Revenue Management Strategy

• Provides critical input to property leaders for development of market sales
strategy.

• Provides revenue management functional expertise and leadership to general
managers and property leadership teams

• Implements and evaluates revenue tests.

• Ensures that sales strategies and rate restrictions are communicated|
implemented and modified as market conditions fluctuate.

• Assists hotels with pricing and provides input on business evaluation
recommendations.

• Provides recommendations to improve effectiveness of revenue management
processes.

• Ensures property diagnostic processes (PDP) are used to maximize revenue and
profits.

Building Successful Relationships

• Communicates brand initiatives| demand and market analysis to
hotels/clusters/franchise partners/owners.

• Communicates market direction to revenue management| sales and hotel
leaders.

• Develops constructive and cooperative working relationships with others| and
maintains them over time.

• Develops and manages internal key stakeholder relationships.

• Provides targeted and timely communication of results| achievements and
challenges to the stakeholders.

Additional Responsibilities

• Informs and/or updates executives| peers and subordinates on relevant
information in a timely manner.

• Enters| transcribes| records| stores| or maintains information in written or
electronic form.

• Works with other people to gather the information necessary to manage
projects| achieve goals| and resolve problems.

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

_

Director of Sales – The St. Regis Saadiyat Island Resort – Abu Dhabi

On: By: admin

APPLY HERE

Job Number 20009739
Job Category Sales and Marketing
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term| value-based customer relationships that enable achievement of property sales objectives.

Achieves personal booking goals and makes recommendations on booking goals of direct reports.

Manages the property|s reactive and proactive sales efforts.

Provides day to day leadership to sales associates to achieve property sales

Objectives with overall responsibility for achieving booking goals and property revenues.

Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term| value-based customer relationships that enable achievement of the

Evaluates the property’s participation in the various sales channels and develops strong working relationships to proactively position and market the property.

Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

Bachelor|s degree or Diploma in Business Administration| Marketing| Hotel and Restaurant Management

Minimum 5 years experience successfully managing leisure segment for a luxury 5 star resort

3 Years experience in similar position

UAE Experience

Fluent in English and other European language is a plus

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

Works with management team to create and implement a sales plan addressing revenue| customers and the market for the segment led by the EAM – Sales| Marketing| Spa and Recreation.

Assists with the development and implementation of promotions| both internal and external.

Maximizing Revenue

Provides positive and aggressive leadership to ensure maximum revenue potential (e.g.| sets example with personal booking goals).

Recommends booking goals for sales team members.

Managing Sales Activities

Monitors all day-to-day activities of direct reports.

Approves space release for catering to maximize revenue (DOS| Group) in the absence of a Business Evaluation Manager.

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

Assists Revenue Management with completing accurate six period projections.

Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

Displays leadership in guest hospitality| exemplifies customer service and creates a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g.| rooms| meeting facilities and equipment| food and beverage)| service levels| execution against contract and overall satisfaction.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations| while building a relationship and loyalty to the company.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution both prior to| and during the program/event.

Building Successful Relationships

Develops and manages relationships with key stakeholders| both internal and external.

Works collaboratively with off-property sales channels (e.g.| Event Booking Center| Market Sales| GSO) to ensure the property needs are being achieved and the sales efforts are complementary| not duplicative.

Works with Human Resources| Engineering and Loss Prevention to ensure compliance with local| state and federal regulations and/or union requirements.

Attends customer events| trade shows and sales missions to maintain| build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

Interviews| hires management| and hourly employees with the appropriate skills to meet the business needs of the operation.

Utilizes all available on the job training tools for employees.

_

Director of Food & Beverage – Hilton Ras Al Khaimah Resort

On: By: admin

APPLY HERE

JOB DESCRIPTION
 
A Director of Food & Beverage is responsible for managing operations of all
Food and Beverage outlets to deliver an excellent Guest experience while
training and developing staff to the highest level of excellence and working
within budgeted guidelines. This Hotel will undergo a food & beverage master-
plan so an outstanding change manager will be preferred.
What will I be doing?
As a Director of Food & Beverage| you are responsible for managing operations
of all Food and Beverage outlets to deliver an excellent Guest experience. A
Director of Food & Beverage will also be required to manage| train| and
develop team members to the highest level of excellence and work within all
budgeted guidelines. Specifically| you will be responsible for performing the
following tasks to the highest standards:

Manage all Food and Beverage Outlet operation

Maintain exceptional levels of customer servic

Ensure compliance of brand standards
Recruit| manage| train and develop the Food and Beverage team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food| Liquor Costs and Payroll
Set departmental targets and objectives| work schedules| budgets| and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Motivate and incentivize team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Director of Food & Beverage serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Management Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure and long hours
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations| preferably multi-country experience.
Ability to work on your own or in teams
Experience from different regions of the world in F&B Management role
Other languages an advantage.

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree in relevant area
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Director of Sales (Leisure)based in Dubai – Waldorf Astoria Ras Al Khaimah

On: By: admin

APPLY HERE

JOB DESCRIPTION
 
A Cluster Director of Sales manages the hotel sales and marketing plans by
recommending growth efforts| monitoring progress| and ensuring that the hotel
is competitively positioned within the local marketplace.
What will I be doing?
As Cluster Director of Sales| you are responsible for working closely with the
Senior Management Team to drive business needs and expand existing business
through promotional efforts and sales channels. A Director of Sales will work
to develop the sales group and groom a high-performing sales team.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional suppor

Prepare company contracts for the hotel in accordance with current business and pricing condition

Monitor offers| options and discounts for repeat bookings for groups| congresses and seminars in close cooperation with the Group Coordinato

Develop the group team through leadership and by example to include sales development; participate in the hiring of team members| and their future succes

Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate| timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include| but not limited to the annual and monthly Forecast| Lead Management System| and Booking Reportsv
Actively participate and complete the preparation of the annual Sales and Market Plan| quarterly updates| and the complexed hotels| annual Budgets. Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets| economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings
Contribute to the development of company sales and marketing initiatives by recommending| implementing and monitoring appropriate local activity
Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
Produce accurate and timely reports that meet the needs of the hotel and the management company
Prepare and present| on a monthly basis| the contribution| focus and activity of the proactive sales team to the hotel owners and senior management team
Cooperate with other departments in the hotel| particularly Reservations and the Banqueting Department| to create an exceptional Guest experience and build strong| comprehensive sales programs
Contribute to relevant management meetings to develop and implement sales and marketing initiatives

What are we looking for?

A Cluster Director of Sales serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Strong leadership skills| whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisational and planning skills
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work well under time pressure and/or demanding travel schedules
Demonstrated previous experience in a Sales role with the proven ability to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the local market
Knowledge of hospitality industry
A passion for sales and target-based performance
Relevant degree| in sales| business development or other relevant business field| from an academic institution
Strong Leisure backgroud

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director Spa – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

On: By: admin

APPLY HERE

Job Description – Director- Spa (PMI01891)Employee Status:
Regular
Director- SpaFor guests seeking rejuvenation- inspiration and personalized attention- Fairmont Hotels & Resorts offers a wide selection of luxurious Spa experiences. Your leadership and passion as Director- Spa will foster an engaged team of Spa professionals whose exceptional service and skills are turning moments into memories for our guests.
Hotel Overview:
Fairmont The Palm is a luxury-
world-class resort located on the iconic Palm Jumeirah Island in Dubai. The
hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms
and lounge. A total of 10 food and beverage outlets on property offer
international dining options including Little Miss India- Frevo – Brazilian
Churrasco experience- Seagrill Bistro- Ba Restaurant and Lounge- Blowfish- Flow
Kitchen- The Cigar Room- Vuvuzela and others. Fairmont The Palm also features
an expansive pool and beach area with a health club- Willow Stream Spa and th

Fairmont Falcons Kids` Club

Summary of Responsibilities: Reporting to the Director of Operations- responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional- friendly and engaging service

Direct and lead the day to day Spa operation ensuring all standards are followed

Prepare annual budgets for all departments within the Spa; ensuring
productivity and expense controls are followed to maximize revenue opportunities

Promote and sell customized Spa programs to conference groups and individuals

Work with HotelRegional Sales and Marketing departments

Maintain thorough knowledge of competitors; including location- product offering- pricing- promotion and sales techniques

Create and lead the implementation of 12-month marketing plan

Submit monthly report requirements; including business reports and treatment audits

Ensure team members are familiar with all areas of the Spa operation- including product knowledge and retail sales

Assist in the recruitment- development and training of all leaders and support staff

Balance operational- administrative and Colleague needs

Follow departmental policies and procedures

Follow all safety and sanitation policies

Other duties as assigned

Qualifications: Previous leadership experience within the Spa field required University/College degree in a related discipline required Computer literate in Microsoft Window applications required Experience in the Hotel industry an asset Experience and certification in one of the Spa disciplines of fitness or therapy preferred Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to focus attention on guest needs- remaining calm and courteous at all times Visa Requirements:Please
note that you must be eligible to live and work in Dubai. We will assist
successful applicants with the visa process and provide flights and
accommodation.

Cluster Commercial Director – Waldorf Astoria Ras Al Khaimah

On: By: admin

APPLY HERE

JOB DESCRIPTION
 
The Commercial Director| O&M EMEA is responsible for developing a commercial
strategy covering all segments and channels to maximize total revenue and
profit performance as well as market share penetration of the hotel.
What will I be doing?
The Commercial Director| O&M EMEA is responsible for developing a commercial
strategy covering all segments and channels to maximize total revenue and
profit performance as well as market share penetration of the hotel in EMEA.
This role will drive the planning and execution of the commercial strategy and
activity through supporting the Revenue management team| Sales| Catering and
Events| Marketing| eCommerce and Public Relations teams| through working
effectively with area support teams. F&B commercial activities will be shared
responsibilities with the F&B Manager| Director of Operations| GM and th

Commercial Director.

The Commercial Director is a role model for the commercial community withi

the owned and managed portfolio in EMEA| and develops teams and individuals in
these functions whilst being a Key business partner to the Hotel General
Manager. They support hotels in deriving the most value from Hilton Worldwide
Sales teams. The Commercial Directors role is key to seize new opportunities
through strong customer relations and works as an Ambassador for the company
with our Owners and Key Stakeholders. .

The role ensures that commercial management strategies are set for all revenue
streams and that all systems are used to their full potential to yield the
highest possible amount of revenue from all available space| whether in Rooms|
Meeting Space| outlets or other revenue departments. Driving overall FMS
results gaining an Unfair share through a disciplined execution of commercial
activities.

A Commercial Director will be lead| coach| develop| recruit and retain future
talents. He/she will manage performance| develop and evaluate the commercial
team members on the agreed KPI|s| whilst working effectively as part of a 4D
structure on property. Specifically| a Commercial Director will perform the
following tasks to the highest standards:

Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Worldwide Commercial Focus process and all available business tools and intelligence available. Deliver as a minimum the budgeted revenues across all revenue streams| To include but not limited; All Rooms| GC&E| F&B| Leisure and Spa with a control on cost of sale| route to market| channel shift and marketing / Ecommerce opportunities.
Work with the GM| Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
Ensure Business Review Guidelines (current to + 5 years) all Pricing & Rate Quotation Strategies are in place in order to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
Support various On Property| RDOS|s| and Area Marketing teams in coordinating hotel level marketing| sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
Support the Cluster Revenue Managers/On Property Revenue Manager and RMCC to establish an optimal mix| review and validate forecasts| develop strategies for different demand periods| and review and approve retail and group pricing strategies.
Develop and maintain strong relationships with all stakeholders| owners| hotel teams| HWW matrix support teams to ensure commercial benefits of the hotel.
Liaise with VP of Operations| presents commercial strategies to Regional Team and key stakeholders.
Consistently conforms to Hilton brand standards and corporate identity and utilizes all communication tools (under the guidance of regional marketing and BPS).
Keeps in touch with Market trends and review/amend strategies accordingly in line with the evolving market conditions.
Participate in the leadership activity of the Hotel and Region.

What are we looking for?

A Commercial Director serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Minimum of 3+ year|s hospitality/travel industry experience in a revenue generating or commercial services role.
Minimum 3+ years of experience presenting sales plans| presentations| etc. to senior level executives and constituent groups
3+ experience working in a collaborative/matrixed environment
3+ years working with departmental financial data to make strategic/tactical decisions
3+ years of experience evaluating and identifying business opportunities for a business
At least 3 years of experience managing a sales or commercial team
Fluent in English

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

3+ years working in a multi-complex hotel/travel industry environment.
Experience in multiple disciplines with knowledge of Marketing| E-commerce| and Finance.
Local language| strong attribute to have.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director Food and Beverage – Conrad Dubai

On: By: admin

APPLY HERE

JOB DESCRIPTION
 
Principle Responsibilities;
To direct and organize the activities of the Food & Beverage department|
including but not limited to Banquet Operations| Restaurants| Room Service and
Bars and to maintain high standards of food and beverage quality| service and
marketing to maximize profits through outstanding customer service.
To plan and direct the functions of administration and planning of the Food & Beverage department to meet the daily needs of the operation
Clearly describe| assign and delegate responsibility and authority for the operation of the various food and beverage sub-departments such as room service| restaurants| banquets| kitchens| stewards| etc
Monitor and when necessary| develop and implement schedules for the operation of all restaurants and bars to achieve a profitable result
Participate with the chef and restaurant managers in the creation and merchandising of attractive menu designs to attract a predetermined customer market
Implement effective controls of food| beverage and labor costs among all sub-departments and monitor the food and beverage budget to ensure efficient operation and that expenditures stay within budget limitations| including achieving budgeted revenue and labor expenses
Assist the departmental managers in establishing and achieving predetermined profit objectives and desired standards of quality food| service| cleanliness| merchandising and promotions. Maximize food and beverage department profitability
Regularly review and evaluate the degree of customer satisfaction of the individual outlets| including banquet service| to recommend new operating and marketing policies whenever a change in demand| customer dissatisfaction| or a change in competitive environment requires such changes. Investigate and resolve food quality and service complaint

Develop| along with assistance from department heads| operating tools necessary and incidental to modern management principles such as budgeting| forecasting| purchase specifications| recipes| portion specifications| menu abstracts| food production control| job descriptions| et

Hire| train| supervise| develop| discipline and counsel all food and beverage management team members according to HHC policies and procedure

Insure compliance with all Hilton policies and procedures that relate to food and beverage| as well as local| state| and federal laws and regulations.

Supportive Function

In addition to performance of the essential functions| this position may be
required to perform a combination of the following supportive functions| with
the percentage of time performing each function to be solely determined by the
supervisor based upon the particular requirements of the company.

Participate in the development of the annual budget; develop short and long term financial operating plans.
Attend mandatory meetings including divisional meetings| executive meetings| staff meetings| etc.
Participate in Manager on Duty coverage program| which may require occasional weekend stay overs
Participate in community public relations for the hotel.
Operate traditional software programs such as Word| Excel| Publisher| PowerPoint and/or Outlook Express.
Perform general cleaning tasks to adhere to health and safety standards.
Perform in the capacity of any position supervised.
Keep work area clean and organized.
Complete other duties as assigned by Director of Operations/General Manager
Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

Specific Job Knowledge| Skill and Ability

The individual must possess the following knowledge| skills and abilities and
be able to explain and demonstrate that he or she can perform the essential
functions of the job;

Ability to manage and direct staff.
Thorough knowledge of food and beverage operations including foods| beverages| supervisory aspects| service techniques| and guest interaction.
Considerable skill in math and algebraic equations using percentages.
Ability to walk| stand| and/or bend continuously to perform essential job functions.
Ability to communicate in English| both orally and in writing| with guests and employees| some of whom will require high levels of patience| tact| and diplomacy to defuse anger and to collect accurate information and to resolve problems.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to access and accurately input information using a moderately complex computer system.

Qualification Standards

Education

High School graduate or equivalent required

ESSENTIAL & MINIMUM REQUIREMENTS TO QUALIFY FOR THE ABOVE POSITION:

1. A minimum 3 years| international experience as a Director of Food and Beverage in previous role.
2. Experience in a luxury 5 Hotel with over 400 rooms and a large banquet operation (min 1000 pax)
3. Excellent knowledge of Middle Eastern & Western cultures| knowledge of Asian culture is a plus.
4. Luxury hotel experience is a must.

_ Candidates who meet the above criteria| need to apply._

Language:

Fluency in written and spoken English. Knowledge of additional languages is a
plus.

Project Director – AECOM – UAE

On: By: admin

APPLY HERE

AECOM Project Director in Dubai- United Arab Emirates
United Arab Emirates – Dubai- Dubai
Job Summary
The Project Director is a member of the senior management group within
Buildings. This role requires a person with a proven history of strong
technical leadership and management abilities (projects and people). The
Project Director will work with the Buildings Director and B+P leadership team
including leaders from DP+E- Buildings and PCC- to collaborate and provide
strong direction and ownership of the project- including team management.
The Project Director will be a leader with proven skills and a depth of
experience in at least one technical field of expertise- including the
delivery of multidisciplinary projects. The Project Director will have a broa

range of experience preferably in public and private sector and in the Middl

East region and will include work on at least 2 major projects. The Projec

Director will provide input into the review of project design standards

philosophy and approach- while considering client requirements and
expectations and provide financial management and the coordination of both
internal and external project resources.

The Project Director will manage a technical group of project managers-
planners and design disciplines on key AECOM Buildings projects and must
collaborate and provide leadership as part of the broader team.

Job Duties:

The Project Director will lead the project team to complete work in accordance
with the budget- quality and timelines for the client. Duties will include but
not limited to:

Champion AECOM safety initiatives and advocate the safety for life program and lifeguard principals.

Manage in the preparation of contracts- service agreements- partnerships- variations and or change orders

Manage and lead Bid Submissions and funding arrangements

Write and prepare letters and reports

Manage members of the Project Management team assigned to the individual

Co-ordinate with discipline leaders within Buildings and across the organisation to support strong collaboration and integrated delivery

Attend and lead client briefings and planning and design workshops and present project stages and work to the client throughout the project.

Work closely with the client- sub-contractors and stakeholders to deliver a high quality product in a timely manner and manage relationships with the client and the local authorities

Attend briefings with the client to review project plans- and resolve any conflicts in design or parameters of the work.

Ensuring expected outcomes- budget expenditures and established timeframes are met.

Ensure accuracy and quality of work in accordance with project scope within project parameters and client requirements.

Manage the presentation and report development for the client and play a key role in client management and client satisfaction.

Meet with and report to the Buildings Director on a regular basis to track project progress against the deliverables.

Issue invoices and resolve overdue payments when required in consultation with the Finance group and in accordance with AECOM standards.

Implement and use AECOM`s QA system within all project work and maintain and refine in-house standards- procedures- and policy.

Lead marketing efforts to current clients and be instrumental in identifying and attracting new clients.

Delegate aspects of the project to team members and oversee their delivery in a timely and accurate manner with agreed quality standards.

Participate in Regional and Firm-wide committees- forums and Practice Networks as required.

Specific Skills Required:

A proven track record of successfully delivering major multi-disciplinary programs in the Middle East.

Flexibility and breadth of experience and knowledge across the design- planning and delivery of major projects.

Extensive experience in the management of major multi-disciplinary projects from proposal development to completion- including periodic project reviews

Proven ability to manage a team and manage multi-disciplinary project teams

Strong client management skills

Strong financial and budget management skills

Proven track record in successfully securing new work as well as maintaining existing contracts

Experience working in tier 1 professional services consultancies is preferred

Experience working in the Middle East will be highly regarded

Strong attention to detail

Minimum Requirements

20+ years in the master planning- design- architectural or engineering disciplines

10 years in a lead role delivering major projects.

Proven experience successfully managing a team and multi-disciplinary project teams (> 25+)

Experience working in the Middle East region will be considered favorably

The Project Director will have to nurture a collaborative culture across the B+P End Markets. The Project Director remains hands on while having the political nous to positively influence the client.

Demonstrate financial capability of managing projects in terms of budgets- variations- claims- invoicing- collection- money spent vs deliverables etc

Operations management skills

Preferred Qualifications

A Honours degree in Architecture- Urban Planning- Engineering.

Additional degrees or qualifications in related fields (e.g. PMP) will be considered favorably.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Architecture and Design

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 221509BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Director of Spa and Recreation – Bulgari Hotel & Resorts – Dubai

On: By: admin

APPLY HERE

Job Number 19077102
Job Category Spa
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

JOB SUMMARY

Responsible for managing and supervising all areas of the spa| including its
programs| services| hours of operation| facilities and staff. Coordinates the
delivery of spa services| including salon| skin care| fitness and wellness|
massage| program coordinating| reservations| reception desk and locker room
areas. As a department head| directs and works with the management team and
hourly employees to successfully execute all spa operations. Strives to
continually improve guest and employee satisfaction and maximize the financial
performance of the department.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 4 years experience in the
spa| guest services| front desk| sales and marketing| or related professional
area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 2 years experience in the spa| guest services|
front desk| sales and marketing| or related professional area.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.

• Oversees retail product research| product selection and purchasing| product
display.

• Manages supply inventories and purchasing control| including uniforms.

• Monitors the spa|s actual and projected sales to ensure revenue goals are
met or exceeded.

• Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting
programs| group amenities| group turndown gifts| letters and invitations|
creating special spa services for specific groups and spa contract addendum
negotiation.

• Develops and Manages spa promotions including gifting programs| gift with
purchase| co-op marketing efforts and holiday events.

• Ensures spa services are included in all property-related marketing and
advertising.

• Identifies and recommending new products and product enhancements to remain
competitive in the market.

Managing Spa Revenue Management Strategy

• Monitors and Manages the payroll function.

• Manages areas of operation to budget by reviewing operating statements|
budget worksheets and payroll progress reports.

• Manages Spa controllable expenses such guest amenities| linen expense|
professional salon products| plants| decorations and paper supplies to achieve
or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifying excellent customer
service| and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

Conducting Human Resources Activities

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Reviews findings with employees to develop appropriate corrective action|
sharing plans with property leadership and ensuring corrective action is taken
to continuously improve results.

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Develops| implements and maintains a Spa orientation program for employees
to receive the appropriate new hire training to successfully perform their
job.

• Administers the performance appraisal process for direct report managers.

• Develops business goals and creates appropriate development plans.

• Establishes and maintains open| collaborative relationships with employees
and ensuring employees do the same within the team.

• Solicits employee feedback| utilizes an “open door” policy and reviewing
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures that regular on-going communication is happening in all areas of
responsibility to create awareness of business objectives and communicates
expectations| recognizing performance| and producing desired business results.

• Celebrates successes and publicly recognizes the contributions of team
members.

_

Director of Events – Marriott Hotel Al Forsan – Abu Dhabi

On: By: admin

APPLY HERE

Job Number 19073191
Job Category Event Management
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Manages all event service| banquet and event technology operations and staff
on a daily basis. Core area of responsibility is the event operation team|
including the Senior Banquet Managers| Banquet Managers| Senior Event Service
Managers| Event Service Managers| Event Technology and Operations Managers.
Position ensures the highest level of service throughout the event phase.
Maximizes revenue opportunities by up-selling during the event phase and
maximizes profit by effectively managing costs. The position is responsible
for achieving guest and employee satisfaction and for managing the financial
performance of the Event Operations Department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the event management| food
and beverage| sales and marketing| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the event management| food and beverage| sales and marketing| or
related professional area.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

• Works with the management team to develop and implement the business plan
and long term strategies for event operations.

• Establishes and monitors measurable goals for the department.

• Champions all standards| policies and procedures in the Event Operations
departments.

• Oversees the execution of event logistics for all events.

• Oversees the administrative processes associated with the event phase of a
function and the associated transitions between all event phases as they
relate to the service delivery team.

• Ensures function space and corresponding heart of the house areas are
cleaned and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Participates in MVP audits and level certification for all technicians.

• Ensures employees maintain required certification.

• Assists with implementation and execution of all event related corporate
initiatives and promotions.

Managing Profitability

• Ensures department is working within budget and adjusts expenditures
according to revenues.

• Maintains awareness of current trends in event management and integrates
into the operation in a timely manner.

• Reviews effectiveness of event operations annually and makes appropriate
adjustments.

Ensuring Exceptional Customer Service

• Consult with customers in order to determine objectives and requirements for
events such as meetings| conferences| and conventions.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Maintains customer satisfaction to insure retention and growth of business
through referrals and repeat events.

Leading Event Management Teams

• Leads execution of activities in Event Operations to support the Event
Management strategy.

• Leads event management/operations meetings.

• Coordinates the Event Operations members of Event Delivery teams.

• Works with culinary team to ensure compliance to food handling and
sanitation standards.

• Works with Human Resources to ensure compliance with all applicable laws and
regulations.

• Ensures that regular| ongoing communication is happening in all areas of
event operations.

Maintaining Relationships with Property Stakeholders

• Communicates effectively with property departments outside of Event
Operations.

• Maintains a strong working relationship with guests/clients| vendors and
competitors.

Conducting Human Resources Activities

• Reviews staffing levels to ensure that guest service and operational needs
are met.

• Works with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts.

• Attends pre-event meetings to understand group needs| set appropriate
expectations and gather critical information to communicate to Event
Operations Team.

• Ensures disciplinary procedures and documentation are completed according to
Standard Operating Procedures and Local Standard Operating Procedures (SOPs
and LSOPs) and support the Peer Review Process.

_

Director of Loss Prevention – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

On: By: admin

APPLY HERE

Job Number 19074352
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes JW Marriott.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Manages security operations on a daily basis. Areas of responsibilities
include the protection and safety of property assets| employees| guests and
property| accident and fire prevention and response. Ensures that all areas of
the property are safe and secure. Maintains logs| certifications and documents
required by law and Standard Operating Procedures. Strives to continually
improve guest and employee satisfaction while maximizing the financial
performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the security/loss
prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related
major; 2 years experience in the security/loss prevention or related
professional area.

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper
management for disposition.

• Deploys security staff to effectively monitor and protect property assets.

• Comply with all Corporate Security safety and security management guidelines
and procedures.

• Completes proper documentation and reports all employee accident and general
liability incidents to Claims Reporting Service.

• Conduct periodic patrols of entire property and parking areas.

• Recognize success across areas of responsibility.

• Handles guest problems and complaints| settling disputes| and resolving
grievances and conflicts| or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and
unsafe work practices.

• Implements action plans to monitor and control risk.

• Maintains required reports and documentation regarding patrols of property
and parking areas.

• Provides means for obtaining necessary medical attention on a timely basis.

• Conducts hourly employee performance appraisals according to Standard
Operating Procedures.

• Identifies the educational needs of others| developing formal educational or
training programs or classes| and teaching or instructing others.

• Complete disciplinary procedures and documentation according to Standard and
Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Maintain first aid and CPR certifications required for Security officers.

• Implements local authority requirement for security and safety.

Leading Security Teams

• Attends pre- and post-convention and weekly forecast meetings to understand
group needs and gather critical information to communicate to security
officers.

• Celebrates successes by publicly recognizing the contributions of team
members.

• Communicates the importance of safety procedures| detailing procedure codes|
ensuring employee understanding of safety codes| monitoring processes and
procedures related to safety.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.

• Serves as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Meet quality standards and customer expectations on a daily basis.

• Incorporates guest safety and satisfaction as a component of departmental
meetings with a focus on continuous improvement.

• Provides services that are above and beyond for customer satisfaction and
retention.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims
management.

• Brings issues to the attention of Human Resources as necessary.

• Strives to improve service performance.

• Administer property policies fairly and consistently.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Develops and maintains a working relationship with local law enforcement
authorities.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Provides guidance in setting health and safety policies and standards.

_