training Archives - LIVE DUBAI

Director of Human Resources (UAE National) – Lapita – Dubai Parks and Resorts

On: March 5, 2020 By: admin

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Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

The Director of Human Resources will report directly to the property General
Manager| with a dotted-line (functional) reporting relationship to the
Regional Senior Director of Human Resources and will be an integral member of
the property executive committee. As a member of the Human Resources
organization| he/she contributes a high level of human resource generalist
knowledge and expertise for a designated property. He/she will be accountable
for talent acquisition| succession/workforce planning| performance management
and development for property employees| using technology efficiently| and
coaching/developing others to help influence and execute business objectives
in the most efficient manner. He/she generally works with considerable
independence| developing processes to accomplish objectives in alignment with
broader business objectives. Additionally| he/she utilizes a Human Resource
Business Plan aligned with property and brand strategies to deliver HR
services that enable business success.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 4 years experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing the Human Resources Strategy

• Executes and follows-up on engagement survey related activities.

• Champions and builds the talent management ranks in support of property and
region diversity strategy.

• Translates business priorities into property Human Resources strategies|
plans and actions

• Implements and sustains Human Resources initiatives at the property.

• Coordinates the human capital review process at property(s) and leads
succession planning activities on property and in the market| as appropriate.

• Leads the assessment of property(s) leadership pipeline through the human
capital review process and assists with follow-up.

• Creates value through proactive approaches that will affect performance
outcome or control cost.

• Monitors effective use of myHR by property managers and employees.

• Leads and participates in succession management and workforce planning.

• Responsible for Human Resources strategy and execution.

• Serves as key change manager for initiatives that have high employee impact.

• Attends owners meetings as a member of the property executive committee and
provides meaning or context to the Human Resources results (e.g.| retention
statistics| critical open positions| employee satisfaction| and training
initiatives and results); and demonstrates an understanding of owner
priorities.

• Supervises one or more on-property Human Resources| as well as market-based
Human Resources Specialist type resources where appropriate.

Managing Staffing and Recruitment Process

• Analyzes open positions to balance the development of existing talent and
business needs.

• Serves as coach and expert facilitator of the selection and interviewing
process.

• Surfaces opportunities in work processes and staffing optimization.

• Makes staffing decisions to manage the talent cadre and pipeline at the
property.

• Develops staffing strategy (in collaboration with hiring manager) relating
to hiring practices; consults with hiring manager on compensation| benefits|
etc.

• Monitors sourcing process and outcomes of staffing process.

• Ensures managers are competent in assessing and evaluating hourly staff.

Managing Employee Compensation Strategy

• Remains current and knowledgeable in the internal and external compensation
and work competitive environments.

• Leads the planning of the hourly employee total compensation strategy.

• Champions the communication and proper use of total compensation systems|
tools| programs| policies| etc.

• Participates in quarterly internal equity analysis; reviews internal equity
reports and surface issues needing resolution.

• Creates and implement s total compensation management packages/offers|
particularly recognition and incentive programs directed towards property
priorities.

Managing Staff Development Activities

• Ensures completion of the duties and responsibilities of the properties’
Human Resources staff members| as outlined in applicable job description(s).

• Ensures property Human Resources staff is properly trained in all employee-
related human resource information to appropriately respond to property
employees.

• Serves as resource to property Human Resources staff on employee relations
questions and issues.

• Continually reinforces positive employee relations concepts.

HR Executive – Aloft City Centre Deira – Dubai

On: March 5, 2020July 13, 2024 By: admin

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Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Create and maintain filing systems. Create and type office correspondence
using a computer. Distribute and route mail. Order and track Human Resources
office supplies and forms. Answer phone calls and record messages. Create new
employee personnel file. Assist walk-in candidates with application
procedures. Maintain space designated for completing applications and ensure
it is clean| well maintained| and accessible to individuals with disabilities.
Respond to questions| requests| and concerns from employees and management
regarding company and Human Resources programs| policies and guidelines.
Inform Human Resources management of issues related to employee relations
within the division or property. Maintain confidentiality and security of
employee and property records| files| and information. Ensure accurate
maintenance of all employee records and files (e.g.| interview documents|
I-9|s).

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Report accidents| injuries| and unsafe
work conditions to manager. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards. Enter and locate work-related information
using computers and/or point of sale systems. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Learning and Development Executive – Four Points by Sheraton Sharjah – King Faisal Road

On: January 27, 2020 By: admin

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Job Number 20013349
Job Category Human Resources
Location Four Points by Sheraton Sharjah| King Faisal Road| Sharjah|
United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Driving Marriott values and philosophy and ensures all training and
development activities are strategically linked to the organization’s mission
and vision. The position is responsible for ensuring effective training is in
place to enable the achievement of desired business results. Training programs
focus on a variety of topics| including product knowledge| specific skills
training| company philosophy| customer service and leadership skills. Conducts
needs assessments| designs| develops training programs| and facilitates the
delivery of both custom and corporate training programs. Measures the
effectiveness of training to ensure a return on investment for Marriott
International and property ownership.

Experience:

Training course facilitation
UAE Hospitality/hotel experience preferred

Skills and Knowledge:

Strong Communication skills (verbal| listening| writing)
Innovativeness
Pro-active and reliable
Time Management
Social Media and Systems Expertise

Education or Certification

High school diploma or GED; 2 years’ experience in the human resources| management operations| or related professional area

General

Involved in the arrangement and facilitation of the property’s orientation program and the Get On Board for Managers to drive successful integration of management and hourly employees into the organization that supports a strong culture and brand strategy activation| taking an active part in the facilitation of the program.
Ensures compliance of all Marriott statutory classroom and e-Learning courses.
Administers the Marriott e-Learning platforms: My Learning/ Digital Learning Zone / Roxube / Compass .
Leads| facilitates and supports all Four Points by Sheraton on-property training programs.
Helps employees identify specific behaviors that will contribute to service excellence.
Works with department leaders to implement specific training to improve service performance.

Proudly represents brand values and Company philosophy in all training and development activities.
Collects and inputs data for use in Talent Development of analytics and metrics to measure the success and effectiveness of TA and L&D.
Assisting with Human Resources Operations where needed| including but not limited to Employee Relations meetings and Exit Interviews.
Compliance and adherence to all hotel job aids| Marriott SOPs and UAE law and regulations.
Assists with HR/Talent administration tasks to ensure the smooth functioning of the department.
Performs other duties as reasonably requested by line manager and senior leaders

Safety and Security

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).

Policies and Procedures

Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested by Supervisors.

Guest Relations

Welcome and acknowledge each and every internal guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Communication

Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.
Talk with and listen to other employees to effectively exchange information.
Speak to guests and co-workers using clear| appropriate and professional language.
Assist coworkers| ensuring they understand their tasks.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.
Actively listen to and consider the concerns of other employees| responding appropriately and effectively.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

Communications and Relations

Respond to questions| requests| and concerns from employees and management regarding company and Human Resources programs| policies and guidelines.
Assist and support management and the leadership team with handling and resolving Human Resources issues.
Inform Human Resources management of issues related to employee relations within the division or property.
Assist in monitoring/tracking employee relations issues including resolution and follow-up of issues.
Disseminate information to employees related to employer-employee relations| employee activities| and personnel policies and programs.
Observe and monitor employee and manager activities to ensure compliance with company policies and procedures.

Administration

Maintain confidentiality and security of employee and property records| files| and information

]

Human Resources Intern – Fairmont Dubai – United Arab Emirates-Dubai

On: October 24, 2019 By: admin

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Job Description – Human Resources Intern (DBI02996)Employee Status:
Regular
Human Resources Intern As an important member of the Human Resources Team- the Human Resource
Intern will be responsible for assisting with all Colleague requests- administrative duties- and leading Colleague relations including our Social Committee and Colleague Recognition Program. We are looking for an energetic and dynamic individual who will bring their strong work ethic and positive personality to the team! Summary of Responsibilities:
Reporting to the Human Resources Manager- the Human Resources Intern will be responsible for the following:Handling the calendar and administration assistance for the Human Resources Leaders Scheduling and arranging appointments as required Responding to all telephone calls visitors Respond to all inquiries including ticket and vacation entitlements Handle locker requests- name badges- ID`s- shoe vouchers- Colleague letters- cross-training forms- purchase requisitions- and expense reports as necessary Compose correspondence for the Human Resources Department- such as letters- contracts- etc. Tracking and updating reports as necessary Filing Colleague records Handle all office administration duties such as faxes- mail- phones- photocopying- office supplies. Prepare payroll on a daily basis for administration staff. Assist with and support staff events as appropriate- such as leadership meetings- executive retreat- staff receptions- etc. Make travel arrangements as required including employee vacation travel Check Human Resources forms (passport withdrawal- flight booking- payroll deduction- internal application- cash advance)Manages the signature book and subsequent forms- ensuring accuracy with regards to vacation entitlements and promotions and salary changes Assists the Learning & Development Leader
with the tracking of performance reviews Responsible for monthly invoices- monthly timesheets and adding e-mail accounts for new Colleagues Supports the Hotel Nurse as needed
Qualifications: Last year in university or recently graduated
Highly responsible and able to handle confidential information with the utmost discretionHighly organized and able to prioritize and meet deadlines in a fast-paced environment
Professional telephone manner and demeanor with a natural response to ‘smile` on the phoneExcellent interpersonal- written and verbal communication skills Must be able to type a minimum of 50 wpmComputer literacy a must- with a strong knowledge of Word- Excel- Word- Outlook and PowerPoint. Strong interpersonal and problem solving abilitiesAbility to work cohesively as part of a team Visa Requirements:Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

Human Resources Generalist – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

On: October 20, 2019 By: admin

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Job Number 19136933
Job Category Human Resources
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB DESCRIPTION:

To assist the Asst Human Resources Manager and Human Resources Manager in
maintaining positive internal and external relationships with both Associates
and Managers.

Provide a consistent high standard of administration and non-administration
support to the Human Resources Department to support achievement of the
business goals and strategies.

The Human Resources Generalist is responsible for executing the Talent
Acquisition (TA) and Learning and Development (L&D) efforts of the JW Marriott
Marquis Dubai| including the full life cycle of recruiting and is directly
involved in the attraction| development and retention of diverse high caliber
talent. Executes the hotel’s Talent Development strategy by planning Company
and hotel training programmes and the recruiting of non-management roles in
the hotel| as well as involvement with TD metrics and classroom facilitation.

Helps drive company values and philosophy and ensures all TA and L&D
activities are operating in the hotel and aligned with Company vison and
standards. Assists with the training| task-lists and development of the Talent
Development Generalists and Coordinators. Ensures compliance with applicable
regulations and Standard Operating Procedures.

SPECIFIC DUTIES:

Talent Acquisition

Implements the recruitment and selection process for the property| ensuring the Global Recruitment System (GRS) is fully leveraged to source| identify| screen| interview and select diverse high caliber talent. Specifically relates to non-management recruiting| internal applications and Employee Referral Programme.
Works with Hiring Managers to execute talent sourcing strategies and best practices to identify line staff and ensure manning of hourly roles is progressed with consideration to time to fill and quality of hire metrics.
Supports the operation of recruiting events to help establish staff for hotel(s).
Supports the onboarding process for all new hires| liaising with HR Operations and the Government Relations / Protocol departments to ensure flight tickets| housing and visa are arranged in good time and in line with budget/forecasting controls.
Works with hiring managers on open non-management roles| to balance the development of existing talent and business needs.
Day-to-day accountability for ensuring the property’s selection and interviewing process is in line with Company standards and geared to focus on quality of hire.
Monitors sourcing process and outcomes of staffing process.
Interviews candidates with Hiring Manager present.
Creates engaging and creative advertisements of open positions in appropriate venues to attract a diverse candidate pool.
Follows property interview guidelines and ensures a consistent screening criterion is used.
Monitors and supports the selection/non-selection and offer processes to verify proper procedures are followed (e.g.| valid reasons for selection/non-selection| applicants receive status notifications).
Works with Government Relations team on visa processes for associates and staying up to date with changes and challenges in accordance with Dubai and UAE law.

Learning and Development

Involved in the arrangement and facilitation of the property’s Orientation program to drive successful integration of management and hourly employees into the organization that supports a strong culture and brand strategy activation| taking an active part in the facilitation of the program.
Ensures compliance of all Marriott statutory classroom and e-Learning courses.
Administers the Marriott e-Learning platform| ‘MyLearning’.
Leads| facilitates and supports all Marriott and JW Marriott on-property training programs| on a need basis.
Helps employees identify specific behaviors that will contribute to service excellence.
Works with Talent Development leaders to implement specific training to improve service performance.
Proudly represents brand values and Company philosophy in all training and development activities.

Total Compensation

Assists with any Compensation and Benefits data compilation

Associate Relations

Assists with regular communication of all Associate Benefits on properties.

Assists with the administration of any employment relations issue (for example Employment Tribunal preparation).

Provides a sounding board for associates who may need to discuss personal issues| and maintains confidentiality at all times.

Assists with the organization of any associate events.

Ensures that all leavers complete an exit interview and that details are complied to assist the hotel retention strategy.

Human Resources – Department Focus

Assists with any process administration and the collation of data for relevant reports.

Assists| where necessary| with PeopleSoft data maintenance and tracking.

Provides full administration support for candidate management system (I-GRasp) internet recruitment

Support with the administration of any payroll of HR information though Oracle (or relevant system)

Needs to be extremely efficient and professionally skilled in:

Preparing documents using Word| Excel and PowerPoint applications.

Filing and forward tracing a variety of documents| appointments etc..

Updating and distributing relevant information databases as required

Processing incoming mail.

Maintaining office supplies for the HR department.

Taking meeting minutes as requested.

Attending investigatory meetings and provides an administration support to HODs by taking minutes.

Budget control: raises purchase orders| log budget transactions| process department invoices| report monthly.

Updating data on the celebratory dates/Key Management Data/Contact list etc.

Maintaining| collating and distributing all relevant activity reports.

Responding to various requests for help and information.

Communicating with property associates to provide information and resolving challenges on behalf of those she/he reports to.

Coordinating and handling all related memberships and incentive enrolments and ensuring they are current.

HR Coordinator – Cluster – Four Points by Sheraton Sheikh Zayed Road – Dubai

On: September 8, 2019 By: admin

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Job Number 19124049
Job Category Human Resources
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Human Resources Officer – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

On: September 8, 2019 By: admin

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Job Number 19125279
Job Category Human Resources
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes JW Marriott Hotels .
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assist in monitoring/tracking employee relations issues including resolution
and follow-up. Assist and support management and the leadership team with
handling and resolving Human Resources issues. Monitor all hiring and
recruitment processes for compliance with all local| state| and federal laws
and company policies and standards. Inform Human Resources management of
issues related to employee relations. Respond to questions| requests| and
concerns from employees and management regarding company and Human Resources
programs| policies and guidelines. Disseminate information to employees
related to employer-employee relations| employee activities| and personnel
policies and programs. Review and ensure accurate maintenance of all employee
records and files (e.g.| interview documents| I-9|s). Assist in logistics|
administration| and scheduling of annual employee surveys. Answer phone calls
and record messages. Assist management in hiring| training| scheduling|
evaluating| counseling| disciplining| and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Maintain
confidentiality of proprietary information. Welcome and acknowledge all guests
according to company standards. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach common
goals; listen and respond appropriately to the concerns of other employees.
Enter and locate work-related information using computers and/or point of sale
systems. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Learning and Development Manager – The St. Regis Abu Dhabi – Nation Tower

On: July 27, 2019 By: admin

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Job Number 19102323
Job Category Human Resources
Location The St. Regis Abu Dhabi| Nation Tower| Abu Dhabi| United Arab
Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Opened on the 15th of August 2013 and with an unparalleled address at the
heart of the spectacular Abu Dhabi Corniche| The St. Regis Abu Dhabi provides
easy access to everything that this incredible city has to offer. In the heart
of the business and cultural districts the hotel is a short distance from the
magnificent Abu Dhabi Mosque| the city|s many shopping malls| golf courses|
museums and major attractions| including the incredible Formula One Grand Prix
circuit and Ferrari World on Yas Island. The hotel comprises 283 fabulously
appointed guest rooms including 55 suites| most of which have incredible views
of both the Arabian Gulf and the city of Abu Dhabi| the one of a kind Bridge
suite between the two Nation Towers is quite simply breathtaking. Each room
and suite are serviced by the celebrated St Regis Butlers who will provide
ever-present yet unobtrusive attention to detail| while attending to each
request with discreet precision.

Among the hotels vast array of amenities are outstanding food and beverage
venues including our signature day to night restaurant| Terrace on The
Corniche| with the finest flavors from the region and our warm Villa Toscana|
true tastes of central Italy. The Nation Riviera Beach Club attached to the
hotel and accessible via a tunnel under the Corniche offers guests a
magnificent stretch of private beach and outstanding leisure facilities.

Job Summary

The Learning & Development Manager identifies training needs and develops cost
effective training initiatives to achieve the hotel|s goals| in line with the
related Guest Engagement Metrics. They will oversee all Development activities
relating to necessary Compliance Trainings| promotion and support of all
online trainings| leading of city wide initiatives and Talent Development
Programs and support to operations in terms of service offerings. Responsible
to ensure Training Budget is prepared| executed and maintained. Furthermore
the Learning and Development Manager will ensure that all St. Regis Hosts are
set for success and the position also plays a leading role in promoting the
desired work culture around our St. Regis Service Brand Evolution| House
Commitments and Promise Statement.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Hotel and
Restaurant Management| Hospitality| Business Administration| or related major;
2 years experience in the human resources or related professional area;
certified trainer.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service
excellence.

• Ensures employees receive on-going training to understand guest
expectations.

• Uses effective training methods to ensure employees have a good
understanding of guest satisfaction and can demonstrate guest satisfaction
skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate
effective technical and leadership skills.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and
general property training) are strategically linked to the organization’s
mission and vision.

• Identifies performance gaps and works with managers to develop and implement
appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as
appropriate.

• Aligns current training and development programs to effectively impact key
business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development
activities.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.

• Manages budget in alignment with Human Resources and property financial
goals.

• Manages department controllable expenses to achieve or exceed budgeted
goals.

Talent Coach – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

On: July 7, 2019 By: admin

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Job Number 19091605
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

Head of Talent Acquisition – AECOM – UAE

On: June 24, 2019 By: admin

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AECOM Head of Talent Acquisition- MEA in Dubai- United Arab Emirates
United Arab Emirates – Dubai- Dubai
Job Summary
The main purpose of this role will be to support the Middle East and Africa
business to achieve their growth plans and ensuring that the regional Talent
Acquisition Team providing a service that is fit for purpose whilst
maintaining best practice at all times. This role will also require a very
high level of collaboration with key stakeholders and compliance. It is
essential that this role instills a level of consistency in approach and
methodology with best practice methods being utililsed at all time in line
with AECOM`s regional and global standards.
Job Duties:

Supporting the Talent Acquisition team by working with them to engage with key stakeholders and the wider Human Resources teams in order to understand future manpower forecasts on a regular basis to ensure the team is able to service the business and take into account ever changing needs.

Enabling and working with the Talent Acquisition team and stakeholders to prioritise their teams positions where there are peaks and troughs in order to manage the expectations of the stakeholders

Managing the mapping and life cycle process of regional strategic hires using the best practice search and selection process

Participate in providing innovative ideas for recruitment strategies as well as being fully responsible for ensuring that all local advertising mediums are kept up to date and available recruitment tools are used to their full potential

Provide strategic support and guidance on key business priorities initiatives such as growth within our operations in the Kingdom of Saudi Arabia.

Champion diversity by ensuring that a diverse pool of candidates is provided in all sectors and supporting local- regional and global initiatives

Ensuring that there is 100% compliance at all times throughout the life cycle recruitment process ensuring appropriate interview techniques and process is being used for each position consistently

Always be one step ahead on talent competition and industry trends

Fully responsible for the Preferred Supplier list of Recruitment Agencies ensuring compliancy at all times

Represent the TA function for AECOM in the Middle East and Africa region both internally and externally.

Lead the Middle East and Africa Talent Acquisition Team- ensuring that they are fully supported throughout the different projects and processes

Hold regular meetings with key stakeholders to ensure the partnering relationship is maintained- relevant data is provided and that service levels are being met. This also includes the wider Middle East and Africa Human Resources Teams and EMEA Talent Acquisition Team.

Supporting and leading local decisions for the Talent Acquisition Team on complex issues. Where required- engage the appropriate personnel prior to making key decisions e.g. Human Resources- Compliance- Legal.

Contribute and participate on EMEA Talent Acquisition and HR initiatives and ad hoc projects ensuring that the local team is kept fully up to speed on these priorities

Advocate and ensure data integrity can be reported on in real time

Provide accurate weekly reports to the Middle East and Africa stakeholders- Human Resources and EMEA TA Lead

Safeguard: Ensure a safe working environment at all times by leading from the front. Engage in demonstrable behaviour- including safety observations and hazard identification- to reinforce your commitment to safety.

Minimum Requirements

Demonstrable track record of delivering effective results

Proven leadership experience and strong experience of building and engaging teams

Working knowledge of Applicant Tracking Systems and highly proficient in social media tools

Ability to be |hands on|

Problem solving and solutions orientated person

Ability to manage complex situations

Ability to work in high pressure situations

Possess the experience- confidence- and presence to manage change

Excellent influencing skills

Strong preference will be given to applicants with experience of recruiting for large-scale projects in the Middle East

This role will require travel throughout the Middle East and Africa as and when required

Preferred Qualifications

A relevant internationally recognized degree or industry qualification such as F/MIRP (or equivalent) would be preferred

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Human Resources

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 219312BR

Additional Locations AE – Abu Dhabi- International Tower- Capital Centre

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Whatever/Whenever Talent Coach (Supervisor) – W Dubai – The Palm – West Crescent

On: June 23, 2019 By: admin

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Job Number 19085129
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

Answer| record| and process all guest calls| requests| questions| or concerns.
Contact appropriate individual or department to resolve guest call| request|
or problem. Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing. Operate
telephone switchboard station. Monitor busy or unanswered lines| check back
with callers on hold to update status| take messages. Activate and deactivate
guest room message lights Transfer guests with internet access issues to
internet service provider|s customer support line. Assist callers with credit
card| calling card| long distance| collect| overseas| and person to person
calls. Log guest requests| incidents| adjustments and comment cards into
computer to allow for proper tracking and documentation. Supply guests with
directions and property information. Assist management in training|
scheduling| evaluating| motivating and coaching employees; serve as a
department role model.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare/review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information using
computers/ POS systems. Stand| sit| or walk for an extended period of time.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

Human Resources Supervisor – Renaissance Downtown Hotel – Dubai

On: June 23, 2019 By: admin

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Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Job Summary

Human Resources Manager – La Ville Hotel & Suites CITY WALK – Dubai

On: June 23, 2019 By: admin

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Start Your Journey With Us
Where details play a leading role to deliver uniqueness| where creativity is
the main character to create experiences informed by unique perspectives on
design| craft and hospitality – Autograph Collection is the place for
unconventional hotel experiences. If you want to be part of something Exactly
Like Nothing Else| you are ready to join the _La Ville Hotel & Suites City
Walk Dubai Autograph Collection_ and champion individuality.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development. Additionally| he/she focuses on delivering HR
services that meet or exceed the needs of employees and enable business
success; as well as ensures compliance with all applicable laws| regulations
and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

HR Administrator – Lapita – Dubai Parks and Resorts

On: June 16, 2019 By: admin

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Assist and support management and the leadership team with handling and
resolving Human Resources issues. Assist employees with internal and external
transfer requests and procedures. Monitor and assist managers/supervisors with
hiring processes and issues. Coordinate and conduct applicant drug screens|
reference checks| background checks| motor vehicle checks| and social security
number verification. Maintain applicant flow| drug screen| orientation and
transfer request logs. Create and maintain new hire and personnel files and
enter them into Human Resources Information Systems. Assist with orientation
of new employees. Monitor all hiring and recruitment processes for compliance
with all local| state| and federal laws and company policies and standards.
Ensure accurate maintenance of all employee records and files (e.g.| interview
documents| I-9|s). Support processing and maintenance of payroll records in
accordance with policies and procedures| as necessary. Inform Human Resources
management of issues related to employee relations within the division or
property. Create and maintain filing systems. Generate Human Resources data
reports as necessary Answer phone calls and record messages. Create and type
office correspondence using computer. Serve as Human Resources subject matter
expert and participate on project teams. Train new hires on Human Resources
processes| programs| policies| information systems| etc. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information. Speak with
others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

Welcome Desk Talent Coach (Supervisor) – W Dubai – The Palm – West Crescent

On: June 16, 2019 By: admin

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Job Number 19076031
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

HR Coordinator – Le Royal Meridien Abu Dhabi – Al Zahiyah

On: June 9, 2019 By: admin

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Job Number 19076000
Job Category Human Resources
Location Le Royal Meridien Abu Dhabi| Al Zahiyah| Abu Dhabi| United Arab
Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Human Resources Coordinator – Bulgari Hotel & Resorts – Dubai

On: June 9, 2019 By: admin

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Job Number 19001IQ6
Job Category Human Resources
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
THE CANDIDATE MUST HAVE WORKED IN LUXURY HOSPITALITY AND IN EUROPE
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

THE CANDIDATE MUST HAVE WORKED IN LUXURY HOSPITALITY AND IN EUROPE

Human Resources Executive – Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

On: June 1, 2019 By: admin

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Job Number 19073939
Job Category Human Resources
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

Learning & Development Assistant Manager – Renaissance Downtown Hotel – Dubai

On: June 1, 2019 By: admin

APPLY HERE

Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Helps drive company values and philosophy and ensures all training and
development activities are strategically linked to the organization’s mission
and vision. Works with property leadership team to identify and address
employee and organizational development needs. The position is responsible for
ensuring effective training is in place to enable the achievement of desired
business results. Training programs focus on a variety of topics| including
product knowledge| company philosophy| and customer service and leadership
skills. Conducts needs assessments| designs and develops training programs and
facilitates the delivery of both custom and corporate training programs.
Measures the effectiveness of training to ensure a return on investment.