Senior Sales Manager – Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

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Job Number 19166177
Job Category Sales and Marketing
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Sales Manager – Travel Industry – The Ritz-Carlton Abu Dhabi – Grand Canal

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Job Number 19166695
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Conducts day-to-day activities related to
sales with a focus on building long-term| value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year of experience in sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Procatively builds and strengthens relationships with existing and new
customers to enable future bookings. Activities could include sales calls|
entertainment| FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Engaging in Sales Activities

• Researches and develops new leads for property business.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Upsells each buseinss opportunity to maximize revenue potential.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Additional Responsibilities

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sales Manager – GCC – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19166707
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Conducts day-to-day activities related to
sales with a focus on building long-term| value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year of experience in sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Procatively builds and strengthens relationships with existing and new
customers to enable future bookings. Activities could include sales calls|
entertainment| FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Engaging in Sales Activities

• Researches and develops new leads for property business.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Upsells each buseinss opportunity to maximize revenue potential.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Additional Responsibilities

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Restaurant Manager – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 19166326
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Dubai| Post Office Box 26525| Dubai| United
Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant policies| standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Reservations Manager (Temporary Contract – Feb/Aug 2020) – Bulgari Hotel & Resorts – Dubai

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Job Number 19166777
Job Category Reservations
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related
opportunities. Manages and provides training and work assignments to
Reservations Sales staff. Actively up-sells each business opportunity to
maximize revenue opportunity. Achieves personal and team related revenue
goals. Responsible for driving customer loyalty by delivering service
excellence throughout each customer experience. Provides service to our
customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; no work experience required.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing| guest services| front desk| or related
professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property
revenue goals.

• Understands the overall market| including competitors’ strengths and
weaknesses| economic trends| supply and demand etc. and knows how to sell
against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Monitors same day selling procedures to maximize room revenue and control
property occupancy.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Conducting Daily Reservations Sales Activities

• Responds to incoming reservations sales opportunities for the property that
are outside parameters of the .

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Assists in monitoring group reservation forecast data.

• Coordinates with sales and Convention Services to process rooming lists and
reservation cards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Assists with monitoring accuracy of reservation sales orders within tracking
systems.

• Tracks no-show reservations and processes charges as needed.

• Checks daily arrivals to ensure all necessary billing instructions are
applied to reservations.

• Manages wait list and prioritizes order of wait list contacts to be made.

• Prepares work and maintenance orders.

Providing Exceptional Customer Service

• Supports customer loyalty and property’s brand standards by delivering
service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Provides excellent customer service consistent with the daily service basics
of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Sets a positive example for guest relations.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Handles guest complaints and disputes following the instant pacification
procedures.

Managing and Conducting Human Resource Activities

• Monitors reservations sales agents while on phone calls.

• Develops| implements and maintains a departmental orientation program for
employees to receive the appropriate new hire training to successfully perform
their job.

• Utilizes all available on the job training tools for employees.

• Creates monthly labor scheduling for team.

Additional Responsibilities

• Utilizes applicable intranet for resources and information.

• Creates contracts as required.

_

Assistant EBC Manager – Courtyard Dubai – Green Community

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Job Number 19166841
Job Category Sales and Marketing
Location Courtyard Dubai| Green Community| Green Community| Dubai| United
Arab Emirates| United Arab Emirates
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Contact appropriate individual or department (e.g.| Sales| Data
Administration| Accounting) as necessary to resolve guest calls| requests| or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott| including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets| gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer| record| and process all guest
calls| requests| questions| or concerns. Perform general office duties to
support Sales & Marketing (e.g.| filing| sending emails| typing| faxing).
Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Cluster Assistant Food Safety Manager – Waldorf Astoria Ras Al Khaimah

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JOB DESCRIPTION
 
A Cluster Hygiene Manager oversees the maintenance/upgrade of sanitation and
hygiene standards to ensure all food served to guests and employees are free
of microbiological| chemical and physical contamination and all work areas
conform to required Hygiene and Sanitation levels.
What will I be doing?
The Cluster Hygiene Manager is responsible for the maintenance/upgrade of
sanitation and hygiene standards to ensure all food served to guests and
employees are free of microbiological| chemical and physical contamination and
all work areas conform to required Hygiene and Sanitation levels.
Specifically| the Hygiene Manager will perform the following tasks to the
highest standards:
Propose and maintain minimum standards in all work areas| stores| receiving and disposal areas to adhere at all times to required hygiene standard

Responsible for effective and efficient maintenance of records related to the Hotel|s sanitation and hygiene efforts/progra

Formulates and maintains an up-to-date methodology manual that is constantly available for use and review by the section personne

Responsible for promoting effective dissemination coordination with the rest of the staff in the Hote

Responsible for the office/section area being clean and orderly with an organized and efficient workflow
Performs special assignments and projects assigned to the office by the superiors
Conduct and chair the FSS Monthly Meeting
Monitors| assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment
Is part of the Hotel|s Sanitation Team| which conducts monthly sanitation inspections throughout all food handling areas and generate respective reports
Continually liaises with external agencies (laboratory| government bureau| health practitioners| etc.) on sanitary matters.

What are we looking for?

A Cluster Hygiene Manager serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully full this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Minimum two to three years work experience as Hygiene Manager in a hotel or similar large restaurant complex| preferable prerequisite is experience in the Hotel industry
Responsible self-starter| capable of handling multi-faceted projects and of working under pressure
Good communication and guest relation|s skills| a proactive problem solver
Creative with international culinary focus and flare. Attention to detail
Team player| who values teamwork| has good team building skills and is able to communicate effectively with all levels of team members
Equips and motivates team members to achieve predetermined goals| installing and maintaining appropriate empowerment Programs
Personable and pleasant to deal with. Reliable and approachable
Positive can do attitude and flexible approach manages with humility
High degree of integrity. Strong leadership. Nurtures and develops team members| encouraging innovation
Good personal grooming and personal presentation
Understands and respects local culture| able to adapt to changing environment
Holds a qualification in Kitchen Production| Butchery and Management
Able to develop close communications and relationships with team members
Good computer skills. – Effective trainer| experienced in the delivery of skills training
Familiar with current culinary trends and methods
Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards Certifications
Bachelor of Food Science
GMP (Good Manufacturing Practice)
HACCP (Hazard Analysis and Critical Control Point) – ISO 22000 (Food Safety Management System)/ Quality Management System ISO 9001
OHSAS 18001 (Occupational Health and Safety management System)
Train the Trainers – Facilitator
Environment Management System ISO 14001
GROOMING/UNIFORMS All employees must maintain a neat| clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process
NOTICE: Standing| bending| stooping| and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week| twenty-four hours a day. In addition| this is a hospitality business and a hospitable service atmosphere must be projected at all times

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Shidarta Lounge Manager1 – Waldorf Astoria Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Restaurant Manager is responsible for managing restaurant operations to
deliver an excellent Guest and Member experience while training staff and
working within budgeted guidelines.
What will I be doing?
As a Restaurant Manager| you are responsible for managing restaurant
operations to deliver an excellent Guest and Member experience. A Restaurant
Manager will also be required to manage| train| and develop team members and
work within all budgeted guidelines. Specifically| you will be responsible for
performing the following tasks to the highest standards:
Manage Restaurant operations
Maintain exceptional levels of customer service
Recruit| manage| train and develop the Restaurant tea

Manage guest queries in a timely and efficient manne

Work within budgeted guidelines in relation to Food and Payrol

Drive sales to maximize budgeted revenu

Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Set departmental targets and objectives| work schedules| budgets| and policies and procedures
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Restaurant Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree in relevant area
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Bar Manager – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19159627
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and consists
of more than 80 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy| our guests will be happy. It’s as simple as that. Our hotels
offer a work experience unlike any other| where you’ll be part of a community
and enjoy a true camaraderie with a diverse group of co-workers. JW creates
opportunities for training| development| recognition and most importantly| a
place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars. Position assists with menu planning| maintains sanitation
standards| assists servers and hosts on the floor during peak meal periods and
supervises Restaurants/Bars and Room Service Departments| where applicable.
Responsibilities include ensuring guest and associate satisfaction while
maintaining the operating budget. Accountable to ensure standards and legal
obligations are followed.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – Based on operations
Titles of Direct Reports – Supervisor and below

CANDIDATE PROFILE

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Education or Certification

High school diploma or GED; 4 years experience in the food and beverage| culinary| or related professional area.

OR

2-year degree from an accredited university in Food Service Management| Hotel and Restaurant Management| Hospitality| Business Administration| or related major; 2 years experience in the food and beverage| culinary| or related professional area.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

_
_

_

RC| RAK AL Wadi Desert -Housekeeping Manager – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 19103089
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to verify
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Verifies all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand|s service culture.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Restaurant Manager – In Room Dining – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19159632
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars. Position assists with menu planning| maintains sanitation
standards| assists servers and hosts on the floor during peak meal periods and
supervises Restaurants/Bars and Room Service Departments| where applicable.
Responsibilities include ensuring guest and associate satisfaction while
maintaining the operating budget. Accountable to ensure standards and legal
obligations are followed.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – Based on operations
Titles of Direct Reports – Supervisor and below

CANDIDATE PROFILE

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Education or Certification

High school diploma or GED; 4 years experience in the food and beverage| culinary| or related professional area.

OR

2-year degree from an accredited university in Food Service Management| Hotel and Restaurant Management| Hospitality| Business Administration| or related major; 2 years experience in the food and beverage| culinary| or related professional area.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

_

Cluster Assistant Reservation Manager – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 19147811
Job Category Reservations
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Read
and visually verify information in a variety of formats. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Sales Manager Leisure – GCC – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 19160196
Job Category Sales and Marketing
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Responsible for achieving hotel targets by optimizing revenues through an
assigned account base| as well as prospecting new clients in assigned markets.
Assigned markets may change according to hotel needs. The key measurement of
performance will be performance versus the Revenue goals.

Responsible for account management on an assigned account base and geographic area| ensuring revenue maximization| achievement of personal targets and increasing fair market share versus competitor set.
Set up appointments and make personal sales calls| telemarketing and insider tours to all existing and potential accounts within assigned account base and geographic area.
Proactively prospects new accounts for the hotel and Marriott International by following the sales process through to convert into ‘producing’ accounts.
Responsible for all segments of assigned geographical markets.
Demonstrate high energy levels and focus on providing consistently high levels of customer service.
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.

Follow up of tentative bookings in the assigned markets.

Follow up on lost business and bring information about them to the knowledge of the department superior.

Manages the completion of all RFPs/FIT contracts solicitations ensuring they are completed accurately and in line with budgeted guidelines. Ensuring accurate follow up and communication both internally to reservations and accounting departments and confirmation to client.

SMART contracting to ensure optimum yielding during annual rate negotiations.

Re-negotiation of SET agreements within guidelines for all accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments| and confirmation to client.

Keep department superiors informed of all changes in the customer profile.

To arrange and manage familiarization trips and educational to properties in line with business needs.

Attend trade shows| sales blitz| workshops| etc. in the assigned markets.

Communicating client requirements in a timely and accurate manner to all internal departments as required| ensuring delivery of superior guest service.

Take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the Hotel| to enable empowered decisions in all rate negotiations.

Assist the Assistant Director of Sales/Director of Groups & Banqueting in defining an annual sales action plan within set cost budget structure| take responsibility for the compilation of the competitor rate and product information and execute set actions accordingly.

Comply and execute monthly sales action plans as agreed with Assistant Director of Sales and Director of Groups & Banqueting.

Maintain valid call objectives and relevant action plans for each account/prospect and ensure all follow up is executed in a timely manner.

Ensuring that the sales activities re aligned with hotel strategy.

Maintain knowledge of market| competition and customers. Keep close follow up on developments of the competitor hotels (occupancy| structural alterations| renovation| special campaigns| rate promotions| marketing efforts| theme events etc.) Also explore and compare FIT and Group traffic (who is accommodating guests in which hotel) amongst the competitors.

Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.

Maintain Company Brand Standards within the hotel.

Adhere to the Corporate HID’s.

Assist the Sales Executive and Sales Coordinator where required| to ensure the efficient day to day operations of the Sales Department.

Attend daily departmental briefing providing accurate updates on details of bookings and enquiries of the previous day.

Ensuring to utilise systems (Opera| Outlook| Bridge| Team Hot etc.) to the full capacity.

Document all sales actions in Opera.

Update OPERA contact database at all times.

Responsible for assigned account base statistics. Supervise completion of reports.

On weekly basis| prepare an activity report which will cover sales call reports| insider tours| fam trips| new agencies| meetings| entertainment and other functions they participated in during the week and presents to Assistant Director of Sales.

Update Assistant Director of Sales & Director of Groups & Banqueting on monthly results.

Participate in marketing strategies and take responsibility for agreed projects| such as direct marketing| production of sales collateral and advertising campaigns| in support of Director of Sales.

Understand and strictly adhere to the Rules & Regulations established in the Talents Handbook and the Hotel’s policy on Fire| Hygiene| Health & Safety.

Ensure that all potential and real hazards are reported and rectified immediately.

Additional responsibilities and tasks can be added at any time according to
the needs of the business and of the hotel.

_

Asst. Manager Engineering – Aloft Al Ain – Hazza Bin Zayed Stadium Development

APPLY HERE

Job Number 19160260
Job Category Engineering and Facilities
Location Aloft Al Ain| Hazza Bin Zayed Stadium Development| Al Ain|
United Arab Emirates| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Install| maintain| perform preventative maintenance on| and recommend
replacement of tools| appliances| and equipment. Calibrate all controls|
gauges| meters| etc. Identify| locate| and operate all shut-off valves. Order|
mark| and stock parts and supplies as needed. Maintain inventory and purchase
orders log. Inspect tools| equipment| or machines. Enter and locate work-
related information using computers. Operate power lift. Complete the life
safety checklist| including the fire-pump run test and generator run test.
Inspect fire sprinkler valves and alarm systems. Assist in development of
disaster response protocols. Respond and attend to guest repair requests.

Assist management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees. Follow all company and
safety and security policies and procedures; report maintenance problems|
safety hazards| accidents| or injuries; and complete safety training and
certifications. Ensure uniform and personal appearance are clean and
professional| and maintain confidentiality of proprietary information. Welcome
and acknowledge all guests according to company standards| anticipate and
address guests’ service needs| and assist individuals with disabilities.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards; and
identify| recommend| develop| and implement new ways to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
Speak with others using clear and professional language. Visually inspect
tools| equipment| or machines. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 50 pounds without assistance.
Grasp| turn| and manipulate objects of varying size and weight. Stand| sit| or
walk for an extended period of time. Move up and down stairs and/or service
ramps. Perform other reasonable job duties as requested by Supervisors.

_

Corporate Sales Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 19156640
Job Category Sales and Marketing
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Floor Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 19157175
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Duty Manager – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19157169
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Assistant Guest Relations Managers – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

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Job Number 19155927
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The Assistant Guest Relations Manager is responsible for maintaining 100%
reliability in the recognition of all JW Marriott guests visiting the hotel|
and for informing all hotel departments of the VIP guests’ arrivals;
(un)expressed special needs| requests| and personal preferences and for
creating loyalty versus satisfied guests.

S/he is responsible for training and continuously energizing the Guest
Recognition process throughout the hotel. The Asst. Guest Relations Manager is
also responsible to ensure Lobby presence during peak times.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 2
Titles of Direct Reports – Guest Relations Team – Leaders| Guest Relations Supervisor

CANDIDATE PROFILE

Experience:

Minimum of 1 year previous experience as Assistant Guest relations Manager / Assistant Front Desk Manager or related department within a five star hotel.

Skills and Knowledge

Strong ability to forge professional relationships with guest| co-workers and leaders.
Ability to maintain hotel’s standards| policies and procedures.
Professional image and personality including confidence.
Leadership skills| thinking clearly| quickly and making decisions.
Team player| working well with other departments and co-workers.
Full Comprehension of software used including Opera and GXI.
Ability to go the extra mile| to provide the extra attention in order to satisfy guests’ individual needs and wants.
Should be creative| innovative and strive for continuous improvement.
Ability to motivate staff and maintain a cohesive team.
Ability to handle all disciplinary counseling as necessary according to JW Marriott Employee Hand Book.
Ability to maintain positive| professionally represent and engaging relations with guests and co-worker.
Organized and focused in high stress situations
Proficiency in Outlook and Microsoft Excel
Fluency in English language – both written and spoken. Any additional language preferably Arabic is an advantage
Ability to ensure security and confidentiality of guests.
Ability to overcome objections| understand and respond appropriately to guest inquiries and needs while remaining calm and courteous.
Ability to multi task and take on cross functional tasks when required.
Attention to details.
Ability to direct and supervise others.
Ability to train and develop others.
Initiate and Involve in additional projects and duties as assigned by leaders and ability to match the deadline.

Education or Certification

College Education or equivalent hospitality studies required

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Guest

Oversee the arrival experience for all VIPs and Transportation guests; Room Blockings| Meet and Greet| Check In| Rooming of the VIP guests.
Maintain appropriate Lobby Coverage at peak times| ensuring all time of the day coverage through lobby hostesses / host.
Establish a positive relationship with repeat guests whilst maintaining a professional and attentive manner.
All preferences| special requests| complaints and general notes are to be updated in the guest profile for future reference.
Look for ways to continuously improve the Guest Relations process and provide lateral service to other departments to assist them with enhancements to the Guest Recognition process.
Assist the Assistant Director – Guest Experience to coordinate audit of important guests being noted through reservation on regular basis.
Ensure guests are assigned the correct VIP status and pre-arrival planning is properly done and actioned appropriately.
Oversee room blockings| ensuring guest preferences are taken into account. Coordinate with relevant departments ensuring no delay at Check In.
Ensure amenities / room drops are arranged| organized and placed prior to guest arrival| coordinating effectively with relevant departments.
Assist with problem resolution where appropriate| follows up when necessary. Ensure records are updated through GXI and Manager on Duty’s reports.
Perform daily quality checks to ensure all reservations have been handled according to the JW Marriott Marquis standards.
Maintain confidentiality of all guest information.
Monitor ongoing training with existing staff and ensure that new staff is certified as required.
Manages day to day activities| ensure the quality| standards and expectations are met and exceeded at all times.
Serve as a leader in displaying outstanding hospitality skills.
Empower associates to provide excellent customer service.
Ensure associates understand and deliver guest expectations.
Participate in trainings and induction plans especially topics related to cultures and regulations of the country.
Organizing the special events in lobby such as National day| Eid and so on by arranging celebration related materials and involving other Front office associates and protocol team as when needed. Keeping in mind guest engagement which results in positive Guest voice.
Any VIPs from Royal families or Govt. officials and/or other VIPs are to be dealt with and communicated to FO Management| Protocol and LP Management and if needed other operations department.
Ensuring the authentic service representation in lobby are inline and consistent service. Example – Coffee and Dates are being arranged by assigned staff and consistently.
Responsible of dealing with the police or any government department as needed during duty hours.
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline.

Business

Knowledgeable and comply with hotel policies
Fully aware of the day’s arrivals & their preferences| hotel facilities and promotions| occupancy & rooms rates
Assist Guest Relations Manager for managing the operations and admin tasks including conducting performance appraisals| job chats of designated staff ensuring development plans are in place and used.
Ensure effective coaching and counselling methods are used.
Ensure progressive discipline is utilized when required.
Understand fully the standards and procedures of Front Office| and Guest Relations and sub departments.
Lead and direct the Guest Relations team.
Monitor system| equipment and lack of stationary challenges and coordinate with internal and external partners to rectify the situation immediately.

Training

Perform ad hoc on-the-job individual and team trainings as needed to ensure that all team members have the adequate product knowledge and coordinate with related departments.
Ensure Guest Relations Team attends all mandatory trainings.
Conduct ongoing training with existing staff and ensure that new staff is certified as required.
Assist employees wherever necessary in performing all job functions.
Drive the Guest Relations Brand Standards and appropriate engagement and communication with guests and colleagues
Monitor and ensure that employees perform their job functions to the hotel’s expected level of service.

Communication

Compile and distribute all Managers on Duty Reports as requested.
Oversee and ensure all VIP information is communicated effectively through the Daily Rehearsal and emails.
Ensure that all pertinent information is provided to guests and colleagues.
Ensure that all communication with guests and colleagues is complete| accurate| engaging and positive.
Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift.
Attend daily line-ups and communicate all challenges| successes and operational information with the rest of the team
Show respect to diversity by using only official language “English” at work place.
Review and evaluate processes| revise if necessary. Come up with out of the box ideas| worthy of being bench marked in the company.
Monitor and maintain cleanliness and working condition of department equipment and supplies.
Participate in related project teams

Duty Manager – Delta Hotels Jumeirah Beach – Dubai

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Job Number 19157460
Job Category Rooms and Guest Services Operations
Location Delta Hotels Jumeirah Beach| Dubai| Bahar 7| Jumeirah Beach
Residences| Dubai| United Arab Emirates| United Arab Emirates
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest or property related
situation. Manages the flow of questions and directs guests within the lobby.
Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate
department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies| standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/associate situation as needed to insure the
integrity of the property is maintained| guest satisfaction is achieved| and
associate well being is preserved.

• Empowers associates to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures associates understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to
obtain feedback on quality of product| service levels and overall
satisfaction.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of associate and guest
accidents.

• Observes service behaviors of associates and providing feedback to
individuals.

• Conducts regular inspection tours of the entire facility for appearance|
safety| staffing| security| and maintenance.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Ensures associates are cross-trained to support successfully daily
operations.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Understands and| if necessary| implements all emergency plans including
accident| death| elevator| thefts| vicious crimes| bombs| fire| etc.

_

Cluster Sales Manager – Leisure (Germany Nordic & Benelux Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

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JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Leisure (Eastern Europe Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Spa Manager – Hilton Ras Al Khaimah Resort

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JOB DESCRIPTION
 
A Spa Manager is ultimately responsible for overseeing the spa operations and
team to deliver an excellent Guest and Member experience while managing annual
revenue targets.
What will I be doing?
As a Spa Manager| you are ultimately responsible for overseeing the spa
operations and team to deliver an excellent Guest and Member experience. A Spa
Manager will also be required to achieve revenue targets and manage customer
feedback. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Manage overall operations of the spa
Manage and carry out procedures| have current knowledge of treatments| and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings| payments| and consultation card

Managing spa team members and beauty therapists to ensure high motivation| provision of high quality service and ongoing developmen

Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based scheme

Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movemen

Manage customer feedback effectively to ensure continuous service and programme improvement
Instill brand values and standards to maintain quality on a daily basis
Liaise with other hotel departments
Ensure customers and guests receive friendly and consistent personalised service from all team members
Respond to audits to ensure continual improvement is achieved
Maintain awareness of department security related to cash| stock and equipment and ensure all department procedures are followed
Ensure health| safety and COSHH regulations are complied with and club rules are observed by members| clients and guests

What are we looking for?

A Spa Manager serving Hilton brands is always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Management experience within the spa industry
Ability to meet financial targets
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions: :

Knowledge of the local market
Relevant qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure manages assigned international source
markets| analyses local destination trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat leisure business.
What will I be doing?
As Cluster Sales Manager – Leisure you will manage your assigned international
source markets| analyse local destination trends and competitor activity to
recommend strategies and activations that keep the hotel a leader in the
marketplace through the development of future and repeat leisure business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Management of assigned international source markets and account portfoli

Development of new emerging source market

Development of new prospect leisure accounts and local DMC

Analysis local destination trends and competitor activity to identify new potential busines

Develop account relationships and travel to the assigned source markets to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Support Leisure Contracting
Negotiate room rates/packages with leisure tour operators and local DMCs
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| roadshows and exhibition (local and international) as required
Produce accurate and timely reports that meet the needs of the Cluster Director of Sales and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures

What are we looking for?

UAE Hospitality Experience
Min. 2 year experience in sales
Profound understanding of the leisure segment
Profound knowledge of assigned leisure key source markets and travel trends
Profound knowledge of local DMC|s and key tour operators
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its _global brands_. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager Leisure – CIS Market – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager Leisure analyses CIS market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager Leisure| you will analyse CIS market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis CIS market trends and competitor activity to identify business leads
Develop customer accounts and travel within the CIS Market area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with tour operator and DMC|

Develop and implement creative CIS marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of CIS market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Front Office Manager – Hilton Sharjah

APPLY HERE

JOB DESCRIPTION
 
A Front Office Manager supervises the Front Office Team to ensure that Team
Members are prepared and well-informed to deliver our Guests an exceptional
experience from check-in through check-out.
What will I be doing?
As Front Office Manager| you will oversee the Front Office Team which is the
main connection between the Guest| the hotel| and the various hotel
departments. A Front Office Manager is responsible for managing the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

– Set departmental objectives| work schedules| budgets| policies| an

procedures

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Front Office team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel| leisure| and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Projects Manager – Civil Infrastructure – AECOM – UAE

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AECOM Projects Manager – Civil Infrastructure- Al Ain in Al Ain- United
Arab Emirates
United Arab Emirates – Abu Dhabi- Al Ain
Job Summary
The ideal candidate must have experience in a similar capacity and possess experience in management system software.
Undertakes full day to day PM role on a project or on a range of projects based in the UAE and Oman.
She/he may also run a significant component of a major project from inception to completion.
Plans- directs- and supervises all operations included in moderately-sized projects with some risk and complexity; moderate financial impact.
Manages and leads the overall project and/or team- including all technical- financial- and client satisfaction areas using consistent processes and tools.
Works under minimal supervision.
Take on full responsible for all aspects of the project.
Be responsible for a segment of a large / major project under the general guidance of an SPM .

Competent with all relevant AECOM systems and processes.

Provides (where required) support for business development activities.

Participates in networking events.

Builds and develops Client relationships.

Supports in professional development of more junior staff.

Responsible for all commercial- technical- contractual programme (time)- and quality aspects of the project.

Should have experience in Design elements and should have good understanding of safety in design principles.

Commercially accountable for all aspects of his/her project including but not limited to cost profitability- cash collection and resource management.

Responsible for ensuring the quality of all deliverables.

Is accountable for all contractual issues including AECOM DOA|s and risk committee procedures.

Minimum Requirements

10-15 years with at least 5 years of relevant PM experience

Understands technical and procedural aspects of project delivery from inception to post-completion and is able to identify and promote solutions.

Develops strong and effective relationships with clients and gain their confidence.

Excellent communication skills. Excellent organisational skills.

Recognised as a team leader / collaborator- who shares knowledge freely and offers support to his reportees- peers and seniors.

Preferred Qualifications

Engineering Degree is essential plus PMP certification e.g.. PE (or equivalent) or working towards.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Program and Project Management

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 227212BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Infrastructure Senior Project Manager – AECOM – UAE

APPLY HERE

AECOM Infrastructure Senior Project Manager- Abu Dhabi in Abu Dhabi-
United Arab Emirates
United Arab Emirates – Abu Dhabi- Abu Dhabi
Job Summary
The Senior Project Manager will on a daily basis- plan- direct- and oversee
all aspects for infrastructure for a world class Infrastructure development
project. Provide direction & management of projects to ensure on-schedule
completion- within budget- in accordance with contractual obligations. The
incumbent will be responsible for the scope development- scope management
including overview of design and commercial performance of the project to meet
goals and objectives.
Job Duties:

Liaison and coordination with the Project Director and Client on a day to day basis as required.

Direct and manage the implementation of the project including coordination with project stakeholders- consultants- contractors and other external and internal parties to achieve project milestones.

Act as the Company representative with the Client and selected consultants and contractors during the program execution.

Negotiate changes to the scope of work with the client and contractors to meet project requirements. Responsible for following up on instructions & commitments associated with the project.

Oversee establishment of Project Execution Plan- Health & Safety Plan- Control Plan and other documents.

Establish the program requirements for all areas of the project and monitor the draft and final deliverables for adherence to these criteria.

Assign responsibility to key subordinates and monitor progress of assigned tasks and deliverables

Work with other managers- project engineers and discipline heads to develop budgets- schedules and plans for the various elements of a project.

Work with the key project individuals to devise and execute actions plans to rectify potential cost overruns or delays- or to accommodate significant changes to the scope of work.

Monitor and report to management on the progress of all project activities within the program- including significant milestones- and any conditions- which would affect project cost or schedules.

Establish and chair weekly progress meetings to review project status and formulate actions items. Prepare weekly and monthly reports.

Perform other responsibilities associated with this position as may be appropriate.

Ensure compliance with the company`s Quality Assurance policies and procedures

Provide input to performance reviews and development plans for subordinates.

Assist the Manager in identification and pursuit of business development opportunities.

Prepare proposals and qualification documents in the interest of obtaining new assignments.

Assist the Manager in recruiting staff members.

Provide such further assistance to senior management as may be required from time to time.

Review the design works and assist in providing technical support to the design team to ensure that the works are in line with the client design and scope targets.

Implementation of safe work environments in the office and on construction sites.

Supervise a number of AECOM team members as required.

Minimum Requirements

Specific Skills Required:

Has extensive experience with Abu Dhabi Government Authorities and worked before with MUSANADA and ADM. Preferably to be approved previously by them in major projects.

Fully understanding of Abu Dhabi Authorities requirements and coordination including Town Planning.

Extensive experience in managing Major Infrastructure Development Project (with multidiscipline Infrastructure).

Preferably to have Roads Design Technical background.

Preferred Qualifications

Minimum 15 years of experience within similar projects.

PMP- MBA or equivalent is preferable.

Proficiency in Arabic language would be advantageous.

Membership of recognized professional institutions is preferable.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Program and Project Management

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 228162BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Assistant Health Club Manager – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

APPLY HERE

Job Description – Assistant Health Club Manager (PMI01893)Employee Status:
Regular
Assistant Health Club ManagerFostering the health and wellbeing of our guests- visitors and Colleagues is an integral part of our Fairmont Hotels & Resorts culture. As Assistant Health Club Manager- your team-building talent and commitment to wellness will inspire your team to deliver exceptional service – and your guests and members to pursue their healthy living goals.
Hotel Overview:
Fairmont The Palm is a luxury-
world-class resort located on the iconic Palm Jumeirah Island in Dubai. The
hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms
and lounge. A total of 11 food and beverage outlets on property offer
international dining options including Little Miss India- Frevo – Brazilian
Churrasco experience- Seagrill Bistro- Ba Restaurant and Lounge- Blowfish- Flow
Kitchen- The Cigar Room- Vuvuzela and others. Fairmont The Palm also features
an expansive pool and beach area with a health club- Willow Stream Spa and th

Fairmont Falcons Kids` Club

Summary of Responsibilities: Reporting to the Director of Rooms

responsibilities and essential job functions include but are not limited to th

following:

Consistently offer professional- friendly and engaging
service
Lead day to day operations of the Health Club and
ensure all guests have a safe and enjoyable experience
Ensure all equipment is functioning properly and used
according to the rules of the facility
Promote and organize all fitness programs and
activities for in house guest/ members and group guests.
Ensure guests are provided with proper instruction on
the use of equipment and fitness information
Maintain all attendance records and ensure they are
accurate and guests are registered according to standards
Promote the facility and organize special events as
required
Ensure the Health Club area is clean and well
maintained
Attend regularly scheduled departmental meetings
Assist in the recruitment- development and training of
all Colleagues
Balance operational- administrative and Colleague needs
Follow departmental policies and proceduresFollow all safety and sanitation policies

Qualifications:

Previous experience is an asset
Previous leadership experience within the Spa Treatment
field required
University/College degree in a related discipline
required
Computer literate in Microsoft Window applications
required
Experience in the Hotel industry an asset
Experience and certification in one of the Spa
disciplines of fitness or therapy preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs- remaining
calm and courteous at all times

Visa Requirements: Please note that you must be
eligible to live and work in Dubai. We will assist successful applicants with
the visa process and provide flights and accommodation.

Spa Treatment Manager – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

APPLY HERE

Job Description – Spa Treatment Manager (PMI01892)Employee Status:
Regular
Spa Treatment Manager
For guests seeking rejuvenation- inspiration and personalized attention-
Fairmont Hotels & Resorts offers a wide selection of luxurious Spa
treatments and experiences. Your leadership and passion as Spa Treatment
Manager will foster an engaged team of Spa treatment professionals whose
exceptional service and skills are turning moments into memories for our guests.
Hotel Overview:
Fairmont The Palm is a luxury- world-class
resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features
391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.

total of 11 food and beverage outlets on property offer international dinin

options including Little Miss India- Frevo – Brazilian Churrasco experience- Seagril

Bistro- Ba Restaurant and Lounge- Blowfish- Flow Kitchen- The Cigar Room- Vuvuzela an

others . Fairmont The Palm also features an expansive pool and beach area with
a health club- Willow Stream Spa and the Fairmont Falcons Kids` Club.
Summary of Responsibilities:
Reporting to the Director of Spa-
responsibilities and essential job functions include but are not limited to the
following:

Consistently offer professional- friendly and engaging
service
Direct and lead the day to day Spa Treatment operation
ensuring all standards are followed
Promote and sell customized Spa Treatment programs to
conference groups and individuals
Maintain thorough knowledge of competitors; including
location- product offering- pricing- promotion and sales techniques
Ensure team members are familiar with all areas of the
Spa Treatment operation- including product knowledge and retail sales
Assist in the recruitment- development and training of
all leaders and support staff
Follow departmental policies and procedures
Follow all safety and sanitation policies
Other duties as assigned

Qualifications:

Previous experience is an asset
Previous leadership experience within the Spa Treatment
field required
University/College degree in a related discipline
required
Computer literate in Microsoft Window applications
required
Experience in the Hotel industry an asset
Experience and certification in one of the Spa
disciplines of fitness or therapy preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs- remaining
calm and courteous at all times

Visa Requirements: Please note that you must be
eligible to live and work in Dubai. We will assist successful applicants with
the visa process and provide flights and accommodation.

Restaurant Manager – Japanese Restaurant – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19136397
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Assistant Fitness Manager – Bulgari Hotel & Resorts – Dubai

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Job Number 190019RE
Job Category Golf| Fitness| and Entertainment
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Assistant Sales Manager – GCC Market – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19147510
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Assistant Sales Manager – Corporate – Le Royal Meridien Abu Dhabi – Al Zahiyah

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Job Number 19147517
Job Category Sales and Marketing
Location Le Royal Meridien Abu Dhabi| Al Zahiyah| Abu Dhabi| United Arab
Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Responsible for proactively soliciting and managing group/catering-related
opportunities. Manages group/catering opportunities not handled by the Event
Booking Center. Actively up-sells each business opportunity to maximize
revenue opportunity. Achieves personal and team related revenue goals. Ensures
business is turned over properly and in a timely fashion for proper service
delivery. Responsible for driving customer loyalty by delivering service
excellence throughout each customer experience. Provide service to our
customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new group/catering business to achieve personal and property
revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Monitors same day selling procedures to maximize room revenue and control
property occupancy.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Conducting Daily Sales Activities

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the Event Booking Center.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Provides excellent customer service consistent with the daily service basics
of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Partners with Event Management and/or Operations in providing a customer
experience that exceeds the customer’s expectations.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Attends pre- and post-convention meetings to understand group needs| obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels and overall satisfaction.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| Strategic Accounts) to ensure sales efforts are
coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Participates in and practices daily service basics of the brand.

_

Personal Concierge Manager / Guest Relations Manager – Waldorf Astoria Ras Al Khaimah

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JOB DESCRIPTION
 
A Personal Concierge Manager / Guest Relations Manager manages the needs of
VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest
needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Personal Concierge Manager / Guest Relations Manager| you will manage the
needs of VIP Guests and inform other Team Members of VIP needs in order to
ensure an exceptional Guest experience. A Guest Relations Manager is
responsible for managing the first impressions of our Guests and| therefore|
must perform the following tasks to the highest standards:
Meet| greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manne

Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relation

Manage| record and resolve promptly Guest or customer complaint

Ensure a very high level of customer service is constantly maintained for Reception| Lobby area and Executive Loung

Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
Maintain good communication and work relationships in all hotel areas
Maintain staffing levels to meet business demands
Attend all Reception meetings and Executive Lounge Meetings
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Personal Concierge Manager / Guest Relations Manager serving Hilton brands are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Previous managerial experience in a customer service function
An ability to listen and respond to demanding Guest needs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a customer service function or a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager Leisure – CIS Market – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager Leisure analyses CIS market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager Leisure| you will analyse CIS market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis CIS market trends and competitor activity to identify business leads
Develop customer accounts and travel within the CIS Market area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with tour operator and DMC|

Develop and implement creative CIS marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of CIS market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager-MICE analyses local market trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat business.
What will I be doing?
As Sales Manager-MICE| you will analyse local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager-MICE serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Leisure (Eastern Europe Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure manages assigned international source
markets| analyses local destination trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat leisure business.
What will I be doing?
As Cluster Sales Manager – Leisure you will manage your assigned international
source markets| analyse local destination trends and competitor activity to
recommend strategies and activations that keep the hotel a leader in the
marketplace through the development of future and repeat leisure business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Management of assigned international source markets and account portfoli

Development of new emerging source market

Development of new prospect leisure accounts and local DMC

Analysis local destination trends and competitor activity to identify new potential busines

Develop account relationships and travel to the assigned source markets to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Support Leisure Contracting
Negotiate room rates/packages with leisure tour operators and local DMCs
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| roadshows and exhibition (local and international) as required
Produce accurate and timely reports that meet the needs of the Cluster Director of Sales and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures

What are we looking for?

UAE Hospitality Experience
Min. 2 year experience in sales
Profound understanding of the leisure segment
Profound knowledge of assigned leisure key source markets and travel trends
Profound knowledge of local DMC|s and key tour operators
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its _global brands_. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Leisure (Germany Nordic & Benelux Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Restaurant Manager – Hilton Dubai The Walk

APPLY HERE

JOB DESCRIPTION
 
An Assistant Restaurant Manager oversees all Food and Beverage operations|
including Restaurants| Bars| Café| Room Service| Conference and Banqueting and
Kitchens to ensure high standards of quality and service.
What will I be doing?
As an Assistant Restaurant Manager| you will oversee all Food and Beverage
operations including Restaurants| Bars| Cafe| Room Service| Conference and
Banqueting and Kitchens to ensure quality and service by performing the
following tasks to the highest standards:
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer servic

Handle all customer inquiries in an appropriate and professional manne

Accurately manage all transactions during servic

Manage Team Member schedules| stock| and wastage levels

What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Previous experience in organizing food and beverage service in a range of outlets
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager Groups – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

APPLY HERE

Job Description – Sales Manager- Groups (PMI01876)Employee Status:
Regular
Sales Manager- GroupsSelling a memorable experience in an authentic location is the essence of a Sales Managers role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond- ensuring your clients will always stay with Fairmont Hotels & Resorts.
Hotel Overview:
Fairmont The Palm is a luxury- world-class resort located on the
iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and
suites with dedicated Fairmont Gold rooms and lounge. A total of 10 food and
beverage outlets on property offer international dining options including
Little Miss India- Frevo – Brazilian Churrasco experience- Seagrill Bistro- Ba
Restaurant and Lounge- Blowfish- Flow Kitchen- The Cigar Room and others .
Fairmont The Palm also features an expansive pool and beach area with a health
club- Willow Stream Spa and the Fairmont Falcons Kids` Club

Summary of Responsibilities

Reporting to Senior Manager – Group Sales

responsibilitie

and essential job functions include but are not limited to the
following:

Consistently
offer professional- friendly and engaging service
Ensure
prompt and courteous service is extended to both internal and external
customers
Ensure the achievement of sales objectives on a monthly-
quarterly and yearly basis
Solicit group business through action plan preparation and
execution

Establish parameters- quotes and negotiate prices-
confirming by written contracts

Participate in tradeshows- conventions and promotional
events within the hotel and trade related organizations

Maintain accounts- contact- activity and business details
within the appropriate software applications (Opera )
Work closely with Conference Service Department to ensure
all details of the contract were delivered and guests depart satisfied
Prepare weekly- monthly- quarterly and annual reports- as
required

Qualifications:

Previous
hotel experience is required.
Hotel sales experience and knowledge with local and global
DMC|s.
Computer
literate in Microsoft Window applications and/or relevant computer
applications required
University/College
degree in a related discipline preferred
Excellent
communication skills- both written and verbal required
Strong
interpersonal and problem solving abilities
Highly
responsible & reliable
Ability
to focus attention on guest needs- remaining calm and courteous at all
times

Visa Requirements:
Please note that you must be eligible to live and work in Dubai.
We will assist successful applicants
with the visa process and provide
flights and accommodation.

Sales Manager Corporate – Fairmont Bab Al Bahr – United Arab Emirates-Abu Dhabi

APPLY HERE

Job Description – Sales Manager- Corporate (ADC02114)Employee Status:
Regular
Sales ManagerSelling a memorable experience in an authentic location is the essence of a Sales Managers role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond- ensuring your clients will always stay with Fairmont Hotels & Resorts.
Hotel Overview:
Fairmont Bab Al Bahr- |gateway to the sea| boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi- the capital of the United Arab Emirates. With its strikingly contemporary architecture- this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites- including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.
Summary of Responsibilities:
Reporting to the
Director of Sales- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly- quarterly and yearly basis
Solicit group- transient and/or banquet business through action plan preparation and execution

Establish parameters- quotes and negotiate prices- confirming by written contracts

Participate in tradeshows- conventions and promotional events within the hotel and trade related organizations

Maintain accounts- contact- activity and business details within the appropriate software applications

Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied

Prepare weekly- monthly- quarterly and annual reports- as required

Balance operational- administrative and Colleague needs

Follow departmental policies and procedures

Follow all safety
policies

Other duties as assigned

Qualifications:

Previous Sales experience required

Computer literate in Microsoft Window applications andor relevant computer applications required

University/College degree in a related discipline preferred

Excellent communication skills- both written and verbal required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to focus attention on guest needs- remaining calm and courteous at all times

Visa Requirements:

Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.
Living and working in Abu Dhabi: Abu Dhabi- the capital- is the largest of the 7 Emirates which make up the United Arab Emirates- one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi- you will find that we offer competitive salaries- service charge- quality medical benefits- meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabi`s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience. For more information about living in Abu Dhabi- we suggest you visit the following website:
www.visitabudhabi.ae

Housekeeping Manager – Fairmont Fujairah Beach Resort – United Arab Emirates-Fujairah

APPLY HERE

Job Description – Housekeeping Manager (FUJ00134)Employee Status:
Regular
Housekeeping ManagerCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience- but also to grow their careers with Fairmont.
Hotel Overview:
Nestled amongst the hidden valleys of the majestic Al
Hajar Mountains- Fairmont Fujairah Beach Resort lies along the coastal region
of Dibba- the second largest town in the emirate of Fujairah. Set against a
dramatic backdrop of rugged terrain- travelers can expect to discover a
destination lauded for its natural beauty- with archeological and heritage
sites all within easy accessibility from the resort.
Summary of Responsibilities:
Reporting to the Director of Front Office- responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional- friendly and engaging servic

Lead and manage the day-to-day operation of the department and ensure service standards are followe

.Address guest concerns and react quickly- logging and notifying proper departments as required
Conduct regularly scheduled departmental meetings
Manage the departmental budget in a fiscally responsible manner
Oversee the recruitment and training of all Housekeeping Colleagues
Balance operational- administrative and Colleague needs
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned
Qualifications:

Previous leadership experience required
Computer literate in Microsoft Window applications preferred
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times
Visa Requirements:Please
note that you must be eligible to live and work in the United Arab Emirates. We
will assist successful applicants with the visa process and provide flights and
accommodation.

Manager – Stakeholder Management – AECOM – UAE

APPLY HERE

AECOM Manager – Stakeholder Management in Abu Dhabi- United Arab
Emirates
United Arab Emirates – Abu Dhabi- Abu Dhabi
Job Summary
Undertakes a full day to day Stakeholder management unit on major projects.
Able to run SMU on multiple projects of varying
degrees of complexity
CORE ACCOUNTABILITIES
Manages own projects and teams.
Proficient and champions the effective use of all relevant AECOM systems and processes
Mentor/leader for more junior staff. cost and document management tool
Undertakes duties as assigned by the Director and Lead the Stakeholder Management Unit

Responsible for developing Stakeholder relationships- fostering community relationships and supporting senior management as a face of AECOM

Understands AECOM competitive advantages in order to find innovative and strategic ways for the company to create new business opportunities through the ongoing interaction with the stakeholders

Manages all stakeholders to the highest levels in an organised and systematic manner including all relevant authorities

Establishes the stakeholder(s) management strategy and register- and updates as required and monitors implementation

Manages stakeholder outreach initiatives- dialogue and other forms of engagement to understand key common interests

Proactively build strategic alliances and coalitions with key constituency groups whose work is aligned with AECOM priorities

Prepares periodic high level program progress presentations/dashboards to the stakeholder executive to assure continuous engagement whenever needed

Represents the Client /AECOM`s interests by providing full support and guidance on all matters related to permitting & approvals for projects.

Maintains thorough knowledge of planning processes required to coordinate with the Authorities and government entities for clarifications- justifications and permitting by statutory authorities

Engages with the stakeholders to identify and analyse issues and communicate information to appropriate stakeholders

Manages Design Managers & Directors with the overall permitting process

Engages with Project Directors and Design Managers in planning & developing permitting strategies for projects and facilitate risks mitigations tools to avoid project delays

Ensures managers deliver required documents on schedule and in accordance with Authorities` requirements- guidelines & standard specification

Develops engagement capabilities within AECOM to improve business practices and help drive business unit strategy. Educate and link different groups and functions in company. Build stakeholder engagement capacity internally

Proactively monitors projects program-wide so that any potential planning delays are identified early and a planned course of action is taken to mitigate delays. Notifies the client of any potential risks in the permitting process that could impact the schedule and update status via dashboards periodically.

Minimum Requirements

Time Management:

Understanding and implementing the process of planning and control over the
amount of time spent on specific activities and/or project in order to ensure
the timely delivery of deliverables or input to the stakeholders.

Document Control and Management:

Understanding and implementing the process of tracking- managing and storing
documents relevant to the project and shareholders Reports and information
management: Providing substantial information to the major stakeholders in a
project to help

them make informative decisions. The main goal is to supply important timely
information to managers in an effective way.

Project Controls Systems Tools:

Gain an understanding of the main systems utilized by AECOM

Preferred Qualifications

1st Degree in a built environment subject plus certified training with local authority (ESTADAMA- Civil etc) and membership of a

professional body (PMP etc)

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Program and Project Management

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 223944BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Commercial Manager DPE – AECOM – UAE

APPLY HERE

AECOM Commercial Manager DPE in Dubai- United Arab Emirates
United Arab Emirates – Dubai- Dubai
Job Summary
The Commercial Manager will be responsible for the following activities for
the project framework of projects – procurement management- contract
management and administration- budget and cost control- variation and claims
management- and the determination of final accounts.
The role also ensures that AECOM delivers the project within or below the
Estimate at Completion in accordance with its contractual obligations- and it
is also responsible for all internal contract- commercial- and financial
activities in order to meet the project goals & objectives.
Responsible for all the procurement activity for the framework of projects under the (enter project) agreement including but not limited to- the preparation and review of expressions of interest and pre-qualifications- production of tender documents and request for proposals- management of the tender process- analysis and evaluation of tender submissions- arranging and chairing contract negotiations- and the facilitation and oversight of the signing of the agreements.

Oversight of the master budget and each of the constituent projects within the framework- identifying variances and mitigation actions.

Development of a cost management system that details cash flow requirements- committed costs- costs remaining- and the overall cost to complete of multiple projects.

Review of all invoices to clients for completeness- accuracy- and compliance. Production of written reports on the findings and the subsequent action to be taken internally to the management.

Management of the preparation- submittal- review and settlement of projects final financial statements.

Acts as AECOM`s representative for all day to day contract matters and financial aspects with the Client during the program execution.

Responsible for the internal commercial management and contract administration of the project for AECOM including but not limited to the identification- management- and agreement of variations and claims- and the resolution of contract disputes.

Preparation of the internal estimate at completion (EAC) and Estimates to complete (ETC)- and the provision of reports on earned value- progress against milestones- cash flow- and cost management. Appropriate action is then taken to mitigate any issues as they arise- and opportunities are sought to improve the profitability of the project.

Assists the Project Director and the operations director in devising and executing action plans to rectify potential cost overruns- schedule delays- or to accommodate significant changes to the scope of work.

Some liaison with Technical Services and Shared Services personnel for delivery of design- costs- schedules and overall project support.

Establishes regular meetings to review projects quality compliance and formulate action items with the project team to rectify any matters.

Minimum Requirements

Minimum 10 years of experience in the engineering and construction industry is
required- with expert knowledge of Commercial & contract management-
administration- budget and cost control- variation and claims management- and
the determination of final accounts.

Preferred Qualifications

Bachelor`s Degree in Urban design- Master Planning- Architecture- Engineering-
Quantity Surveying- and /or Law

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Designer / Drafting / CADD / CAD

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 222558BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

RC Rak| Al Wadi Desert-Assistant Quality Manager – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 19139960
Job Category Administrative
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Transmit information or documents using a computer. Prepare and review written
documents (e.g.| daily logs| business letters| memoranda| reports)| including
proofreading and editing written information to ensure accuracy and
completeness. Exchange information with other employees using electronic
devices (e.g.| pagers and two-way radios| email). Enter and retrieve
information contained in computer databases using a keyboard| mouse| or
trackball to update records| files| reservations| and answer inquiries from
guests. Operate standard office equipment other than computers.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards; and identify| recommend| develop| and
implement new ways to increase organizational efficiency| productivity|
quality| safety| and/or cost-savings. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Events Manager – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19140080
Job Category Event Management
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to
manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_

Outlet Manager – Le Meridien Al Aqah Beach Resort – Dibba Road

APPLY HERE

Job Number 19136380
Job Category Food and Beverage & Culinary
Location Le Meridien Al Aqah Beach Resort| Dibba Road| Fujairah| United
Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Sales Manager FIT – Italian speaker – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19140132
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

Italian speaker is mandatory.

_

Service Express Manager – Mina Seyahi Complex – The Westin Dubai Mina Seyahi Beach Resort & Marina – Al Sufouh

APPLY HERE

Job Number 19140390
Job Category Rooms and Guest Services Operations
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Al Sufouh|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The New Tower : In addition to the two premium 5 star hotels| we are set
to open another iconic Tower Under an exciting brand in the 1st Quarter of
2021. The New Tower will have prestigiously located beside the Le Meridien
Mina Seyahi| overlooking the pristine waters of the Arabian Gulf. The Tower
will feature 320 guest rooms| 5 contemporary dining and lounge concepts| it
will be a vibrant place for the guest of any age to relax and nurture their
body| soul and mind during their stay with us.

_Job responsibilities will include| but not limited to the following:_

Responsible for the successful functioning of the department.

Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly.

Receiving and processing all requests for additional items| directions| correcting any issues and| if necessary| forwarding calls on to appropriate areas.

Analyze the data provided by reports and propose improvement plans for all departments based on the feedback received.

The Manager needs to ensure the agents’ information is thorough and up-to-date.

Accountable for tracking all guest requests and issues to use as process improvement tool.

Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Manages day-to-day operations| ensures the quality| standards and meets the expectations of the customers on a daily basis.

Handles complaints| settles disputes| and resolves grievances and conflicts| or otherwise negotiates with others.

Implements the customer recognition/service program| communicating and ensuring the process.

Tracks all guest issues from various sources and report results.

Ensures guest requests/issues are logged.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Identifies trends in guest issues for resolution.

Schedules and supervise staff to ensure prompt| friendly| and attentive service.

Supervises Service Express agents to ensure prompt and complete resolution of guest calls and requests.

Coordinates the process of receiving and resolving guest issues and requests.

Utilizes interpersonal and communication skills to lead| demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees| absence.

Assists in recruitment| hiring| training| and orientation of department personnel.

Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner.

Addresses complaints and serves as Manager on Duty as needed.

Attends meetings (e.g.| front office supervisor meetings| operations meetings| forecast meetings| monthly department meetings| sales strategy| pre-con meetings).

_To move into this position| you should have:_

Minimum 3 years experience in similar role.

Hospitality Graduate or equivalent qualification

Previous Marriott Experience is an advantage

Proficiency in computer (Microsoft Office Applications| and related IT preferred| use of internet| Outlook Express)

Extensive Knowledge of PMS Front office operating system (Opera preferred)

Excellent command of the English language speaking| reading and writing

Well spoken with strong presentation skills.

Team player| Attention to details.

Strong organizational and negotiations skills.

Ambitious and target Driven| High level of Integrity.

Self Motivating| positive thinker.

May be required to work additional hours to meet the demand of our business and the clients.

_