Personal Concierge Manager / Guest Relations Manager – Waldorf Astoria Ras Al Khaimah

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JOB DESCRIPTION
 
A Personal Concierge Manager / Guest Relations Manager manages the needs of
VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest
needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Personal Concierge Manager / Guest Relations Manager| you will manage the
needs of VIP Guests and inform other Team Members of VIP needs in order to
ensure an exceptional Guest experience. A Guest Relations Manager is
responsible for managing the first impressions of our Guests and| therefore|
must perform the following tasks to the highest standards:
Meet| greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manne

Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relation

Manage| record and resolve promptly Guest or customer complaint

Ensure a very high level of customer service is constantly maintained for Reception| Lobby area and Executive Loung

Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
Maintain good communication and work relationships in all hotel areas
Maintain staffing levels to meet business demands
Attend all Reception meetings and Executive Lounge Meetings
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Personal Concierge Manager / Guest Relations Manager serving Hilton brands are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Previous managerial experience in a customer service function
An ability to listen and respond to demanding Guest needs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a customer service function or a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager Leisure – CIS Market – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager Leisure analyses CIS market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager Leisure| you will analyse CIS market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis CIS market trends and competitor activity to identify business leads
Develop customer accounts and travel within the CIS Market area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with tour operator and DMC|

Develop and implement creative CIS marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of CIS market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager-MICE analyses local market trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat business.
What will I be doing?
As Sales Manager-MICE| you will analyse local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager-MICE serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Leisure (Eastern Europe Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure manages assigned international source
markets| analyses local destination trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat leisure business.
What will I be doing?
As Cluster Sales Manager – Leisure you will manage your assigned international
source markets| analyse local destination trends and competitor activity to
recommend strategies and activations that keep the hotel a leader in the
marketplace through the development of future and repeat leisure business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Management of assigned international source markets and account portfoli

Development of new emerging source market

Development of new prospect leisure accounts and local DMC

Analysis local destination trends and competitor activity to identify new potential busines

Develop account relationships and travel to the assigned source markets to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Support Leisure Contracting
Negotiate room rates/packages with leisure tour operators and local DMCs
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| roadshows and exhibition (local and international) as required
Produce accurate and timely reports that meet the needs of the Cluster Director of Sales and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures

What are we looking for?

UAE Hospitality Experience
Min. 2 year experience in sales
Profound understanding of the leisure segment
Profound knowledge of assigned leisure key source markets and travel trends
Profound knowledge of local DMC|s and key tour operators
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its _global brands_. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Leisure (Germany Nordic & Benelux Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Restaurant Manager – Hilton Dubai The Walk

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JOB DESCRIPTION
 
An Assistant Restaurant Manager oversees all Food and Beverage operations|
including Restaurants| Bars| Café| Room Service| Conference and Banqueting and
Kitchens to ensure high standards of quality and service.
What will I be doing?
As an Assistant Restaurant Manager| you will oversee all Food and Beverage
operations including Restaurants| Bars| Cafe| Room Service| Conference and
Banqueting and Kitchens to ensure quality and service by performing the
following tasks to the highest standards:
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer servic

Handle all customer inquiries in an appropriate and professional manne

Accurately manage all transactions during servic

Manage Team Member schedules| stock| and wastage levels

What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Previous experience in organizing food and beverage service in a range of outlets
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager Groups – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

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Job Description – Sales Manager- Groups (PMI01876)Employee Status:
Regular
Sales Manager- GroupsSelling a memorable experience in an authentic location is the essence of a Sales Managers role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond- ensuring your clients will always stay with Fairmont Hotels & Resorts.
Hotel Overview:
Fairmont The Palm is a luxury- world-class resort located on the
iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and
suites with dedicated Fairmont Gold rooms and lounge. A total of 10 food and
beverage outlets on property offer international dining options including
Little Miss India- Frevo – Brazilian Churrasco experience- Seagrill Bistro- Ba
Restaurant and Lounge- Blowfish- Flow Kitchen- The Cigar Room and others .
Fairmont The Palm also features an expansive pool and beach area with a health
club- Willow Stream Spa and the Fairmont Falcons Kids` Club

Summary of Responsibilities

Reporting to Senior Manager – Group Sales

responsibilitie

and essential job functions include but are not limited to the
following:

Consistently
offer professional- friendly and engaging service
Ensure
prompt and courteous service is extended to both internal and external
customers
Ensure the achievement of sales objectives on a monthly-
quarterly and yearly basis
Solicit group business through action plan preparation and
execution

Establish parameters- quotes and negotiate prices-
confirming by written contracts

Participate in tradeshows- conventions and promotional
events within the hotel and trade related organizations

Maintain accounts- contact- activity and business details
within the appropriate software applications (Opera )
Work closely with Conference Service Department to ensure
all details of the contract were delivered and guests depart satisfied
Prepare weekly- monthly- quarterly and annual reports- as
required

Qualifications:

Previous
hotel experience is required.
Hotel sales experience and knowledge with local and global
DMC|s.
Computer
literate in Microsoft Window applications and/or relevant computer
applications required
University/College
degree in a related discipline preferred
Excellent
communication skills- both written and verbal required
Strong
interpersonal and problem solving abilities
Highly
responsible & reliable
Ability
to focus attention on guest needs- remaining calm and courteous at all
times

Visa Requirements:
Please note that you must be eligible to live and work in Dubai.
We will assist successful applicants
with the visa process and provide
flights and accommodation.

Sales Manager Corporate – Fairmont Bab Al Bahr – United Arab Emirates-Abu Dhabi

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Job Description – Sales Manager- Corporate (ADC02114)Employee Status:
Regular
Sales ManagerSelling a memorable experience in an authentic location is the essence of a Sales Managers role at Fairmont Hotels & Resorts. Your professionalism and knowledge of the Hotel will reflect positively in how you present the property. Building strong relationships will create a bond- ensuring your clients will always stay with Fairmont Hotels & Resorts.
Hotel Overview:
Fairmont Bab Al Bahr- |gateway to the sea| boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi- the capital of the United Arab Emirates. With its strikingly contemporary architecture- this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites- including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.
Summary of Responsibilities:
Reporting to the
Director of Sales- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging service
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly- quarterly and yearly basis
Solicit group- transient and/or banquet business through action plan preparation and execution

Establish parameters- quotes and negotiate prices- confirming by written contracts

Participate in tradeshows- conventions and promotional events within the hotel and trade related organizations

Maintain accounts- contact- activity and business details within the appropriate software applications

Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied

Prepare weekly- monthly- quarterly and annual reports- as required

Balance operational- administrative and Colleague needs

Follow departmental policies and procedures

Follow all safety
policies

Other duties as assigned

Qualifications:

Previous Sales experience required

Computer literate in Microsoft Window applications andor relevant computer applications required

University/College degree in a related discipline preferred

Excellent communication skills- both written and verbal required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to focus attention on guest needs- remaining calm and courteous at all times

Visa Requirements:

Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.
Living and working in Abu Dhabi: Abu Dhabi- the capital- is the largest of the 7 Emirates which make up the United Arab Emirates- one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi- you will find that we offer competitive salaries- service charge- quality medical benefits- meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabi`s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience. For more information about living in Abu Dhabi- we suggest you visit the following website:
www.visitabudhabi.ae

Housekeeping Manager – Fairmont Fujairah Beach Resort – United Arab Emirates-Fujairah

APPLY HERE

Job Description – Housekeeping Manager (FUJ00134)Employee Status:
Regular
Housekeeping ManagerCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience- but also to grow their careers with Fairmont.
Hotel Overview:
Nestled amongst the hidden valleys of the majestic Al
Hajar Mountains- Fairmont Fujairah Beach Resort lies along the coastal region
of Dibba- the second largest town in the emirate of Fujairah. Set against a
dramatic backdrop of rugged terrain- travelers can expect to discover a
destination lauded for its natural beauty- with archeological and heritage
sites all within easy accessibility from the resort.
Summary of Responsibilities:
Reporting to the Director of Front Office- responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional- friendly and engaging servic

Lead and manage the day-to-day operation of the department and ensure service standards are followe

.Address guest concerns and react quickly- logging and notifying proper departments as required
Conduct regularly scheduled departmental meetings
Manage the departmental budget in a fiscally responsible manner
Oversee the recruitment and training of all Housekeeping Colleagues
Balance operational- administrative and Colleague needs
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned
Qualifications:

Previous leadership experience required
Computer literate in Microsoft Window applications preferred
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times
Visa Requirements:Please
note that you must be eligible to live and work in the United Arab Emirates. We
will assist successful applicants with the visa process and provide flights and
accommodation.

Manager – Stakeholder Management – AECOM – UAE

APPLY HERE

AECOM Manager – Stakeholder Management in Abu Dhabi- United Arab
Emirates
United Arab Emirates – Abu Dhabi- Abu Dhabi
Job Summary
Undertakes a full day to day Stakeholder management unit on major projects.
Able to run SMU on multiple projects of varying
degrees of complexity
CORE ACCOUNTABILITIES
Manages own projects and teams.
Proficient and champions the effective use of all relevant AECOM systems and processes
Mentor/leader for more junior staff. cost and document management tool
Undertakes duties as assigned by the Director and Lead the Stakeholder Management Unit

Responsible for developing Stakeholder relationships- fostering community relationships and supporting senior management as a face of AECOM

Understands AECOM competitive advantages in order to find innovative and strategic ways for the company to create new business opportunities through the ongoing interaction with the stakeholders

Manages all stakeholders to the highest levels in an organised and systematic manner including all relevant authorities

Establishes the stakeholder(s) management strategy and register- and updates as required and monitors implementation

Manages stakeholder outreach initiatives- dialogue and other forms of engagement to understand key common interests

Proactively build strategic alliances and coalitions with key constituency groups whose work is aligned with AECOM priorities

Prepares periodic high level program progress presentations/dashboards to the stakeholder executive to assure continuous engagement whenever needed

Represents the Client /AECOM`s interests by providing full support and guidance on all matters related to permitting & approvals for projects.

Maintains thorough knowledge of planning processes required to coordinate with the Authorities and government entities for clarifications- justifications and permitting by statutory authorities

Engages with the stakeholders to identify and analyse issues and communicate information to appropriate stakeholders

Manages Design Managers & Directors with the overall permitting process

Engages with Project Directors and Design Managers in planning & developing permitting strategies for projects and facilitate risks mitigations tools to avoid project delays

Ensures managers deliver required documents on schedule and in accordance with Authorities` requirements- guidelines & standard specification

Develops engagement capabilities within AECOM to improve business practices and help drive business unit strategy. Educate and link different groups and functions in company. Build stakeholder engagement capacity internally

Proactively monitors projects program-wide so that any potential planning delays are identified early and a planned course of action is taken to mitigate delays. Notifies the client of any potential risks in the permitting process that could impact the schedule and update status via dashboards periodically.

Minimum Requirements

Time Management:

Understanding and implementing the process of planning and control over the
amount of time spent on specific activities and/or project in order to ensure
the timely delivery of deliverables or input to the stakeholders.

Document Control and Management:

Understanding and implementing the process of tracking- managing and storing
documents relevant to the project and shareholders Reports and information
management: Providing substantial information to the major stakeholders in a
project to help

them make informative decisions. The main goal is to supply important timely
information to managers in an effective way.

Project Controls Systems Tools:

Gain an understanding of the main systems utilized by AECOM

Preferred Qualifications

1st Degree in a built environment subject plus certified training with local authority (ESTADAMA- Civil etc) and membership of a

professional body (PMP etc)

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Program and Project Management

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 223944BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Commercial Manager DPE – AECOM – UAE

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AECOM Commercial Manager DPE in Dubai- United Arab Emirates
United Arab Emirates – Dubai- Dubai
Job Summary
The Commercial Manager will be responsible for the following activities for
the project framework of projects – procurement management- contract
management and administration- budget and cost control- variation and claims
management- and the determination of final accounts.
The role also ensures that AECOM delivers the project within or below the
Estimate at Completion in accordance with its contractual obligations- and it
is also responsible for all internal contract- commercial- and financial
activities in order to meet the project goals & objectives.
Responsible for all the procurement activity for the framework of projects under the (enter project) agreement including but not limited to- the preparation and review of expressions of interest and pre-qualifications- production of tender documents and request for proposals- management of the tender process- analysis and evaluation of tender submissions- arranging and chairing contract negotiations- and the facilitation and oversight of the signing of the agreements.

Oversight of the master budget and each of the constituent projects within the framework- identifying variances and mitigation actions.

Development of a cost management system that details cash flow requirements- committed costs- costs remaining- and the overall cost to complete of multiple projects.

Review of all invoices to clients for completeness- accuracy- and compliance. Production of written reports on the findings and the subsequent action to be taken internally to the management.

Management of the preparation- submittal- review and settlement of projects final financial statements.

Acts as AECOM`s representative for all day to day contract matters and financial aspects with the Client during the program execution.

Responsible for the internal commercial management and contract administration of the project for AECOM including but not limited to the identification- management- and agreement of variations and claims- and the resolution of contract disputes.

Preparation of the internal estimate at completion (EAC) and Estimates to complete (ETC)- and the provision of reports on earned value- progress against milestones- cash flow- and cost management. Appropriate action is then taken to mitigate any issues as they arise- and opportunities are sought to improve the profitability of the project.

Assists the Project Director and the operations director in devising and executing action plans to rectify potential cost overruns- schedule delays- or to accommodate significant changes to the scope of work.

Some liaison with Technical Services and Shared Services personnel for delivery of design- costs- schedules and overall project support.

Establishes regular meetings to review projects quality compliance and formulate action items with the project team to rectify any matters.

Minimum Requirements

Minimum 10 years of experience in the engineering and construction industry is
required- with expert knowledge of Commercial & contract management-
administration- budget and cost control- variation and claims management- and
the determination of final accounts.

Preferred Qualifications

Bachelor`s Degree in Urban design- Master Planning- Architecture- Engineering-
Quantity Surveying- and /or Law

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Designer / Drafting / CADD / CAD

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 222558BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

RC Rak| Al Wadi Desert-Assistant Quality Manager – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 19139960
Job Category Administrative
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Transmit information or documents using a computer. Prepare and review written
documents (e.g.| daily logs| business letters| memoranda| reports)| including
proofreading and editing written information to ensure accuracy and
completeness. Exchange information with other employees using electronic
devices (e.g.| pagers and two-way radios| email). Enter and retrieve
information contained in computer databases using a keyboard| mouse| or
trackball to update records| files| reservations| and answer inquiries from
guests. Operate standard office equipment other than computers.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards; and identify| recommend| develop| and
implement new ways to increase organizational efficiency| productivity|
quality| safety| and/or cost-savings. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Events Manager – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19140080
Job Category Event Management
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales|
property departments and customer to ensure consistent| high level service
throughout pre-event| event and post-event phases of property events. This
position primarily handles events of average complexity. Ensures their
property events have a seamless turnover from sales to service back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; experienced (1 – 2 years of experience) in the
event management or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; at least 1
year experience in the event management or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.

• Greets customer during the event phase and hands-off to the Event Operations
team for the execution of details.

• Adheres to all standards| policies| and procedures.

• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.

• Manages group room blocks and meeting space for average to large-sized
assigned groups.

• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.

• Uses his/her judgment to integrate current trends in event management and
event design.

• Acts as liaison between field sales person and customer throughout the event
process (pre-event| event| post-event).

• Participates in customer site inspections and assists with the sales process
as necessary.

• Performs other duties as assigned to meet business needs.

• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.

• Empowers employees to provide excellent customer service.

• Sets a positive example for guest relations.

• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.

• Makes presence known to customer at all times during this process.

• Oversees his/her customer experiences from file turnover through the post
event phase until turnover back to sales.

• Follows up with customer post-event.

• Responds to and handles guest problems and complaints.

• Uses personal judgment and expertise to enhance the customer experience.

• Stays available to solve problems and/or suggest alternatives to previous
arrangements.

• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Ensures hourly employees understand expectations and parameters for event
activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.

• Leads formal pre-event and post-event meetings for average to large-sized
assigned groups.

• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| etc).

Supporting and Coordinating with the Sales and Marketing Function

• Assists in the sales process and revenue forecasting for customer groups.

• Up-sells products and services throughout the event process.

• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

• Assists in the development and implementation of corrective action plans.

• Take initiative to use his/her experience to improve service performance
according to his/her evaluation of the issue and resolution.

• Works with the property staff and customers to address operational
challenges associated with his/her group.

• Performs other duties as assigned to meet business needs.

MANAGEMENT COMPTENCIES

Leadership

• Adaptability – Maintains performance level under pressure or when
experiencing changes or challenges in the workplace.

• Communication – Conveys information and ideas to others in a convincing
and engaging manner through a variety of methods.

• Problem Solving and Decision Making – Identifies and understands
issues| problems| and opportunities; obtains and compares information from
different sources to draw conclusions| develop and evaluate alternatives and
solutions| solve problems| and choose a course of action.

• Professional Demeanor – Exhibits behavioral styles that convey
confidence and command respect from others; makes a good first impression and
represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams – Actively participates as a member
of a team to move the team toward the completion of goals.

• Driving for Results – Sets high standards of performance for self
and/or others; assumes responsibility for work objectives; initiates| focuses|
and monitors the efforts of self and/or others toward the accomplishment
goals; proactively takes action and goes beyond what is required.

• Planning and Organizing – Gathers information and resources required to
set a plan of action for self and/or others; prioritizes and arranges work
requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships – Interacts with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

• Customer Relationships – Develops and sustains relationships based on
an understanding of customer needs and actions consistent with the company’s
service standards.

• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
differences to drive innovation| engagement and enhance business results; and
ensures employees are given the opportunity to contribute to their full
potential.

Generating Talent and Organizational Capability

• Organizational Capability – Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

• Talent Management – Provides support and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish work
objectives.

Learning and Applying Professional Expertise

• Applied Learning – Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

• Business Acumen – Understands and utilizes business information to
manage everyday operations.

• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct.

o Event Planning – The ability to connect with customers| detail events|
upsell products and services| manage multiple customers at a given time| be
detailed orientated| understand and have a working knowledge of catering and
event management systems.

o Event Services – Have a working knowledge of standards and procedures
for proper meeting room and table set-ups| various meeting room and table
configurations and the set-up of staging and dance flooring.

• Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic Computer Skills – Uses basic computer hardware and software
(e.g.| personal computers| word processing software| Internet browsers| etc.).

o Mathematical Reasoning – Demonstrates ability to add| subtract|
multiply| or divide quickly| correctly| and in a way that allows one to solve
work-related issues.

o Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and sentences.

o Reading Comprehension – Demonstrates understanding of written sentences
and paragraphs in work-related documents.

o Writing – Communicates effectively in writing as appropriate for the
needs of the audience.

_

Outlet Manager – Le Meridien Al Aqah Beach Resort – Dibba Road

APPLY HERE

Job Number 19136380
Job Category Food and Beverage & Culinary
Location Le Meridien Al Aqah Beach Resort| Dibba Road| Fujairah| United
Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Sales Manager FIT – Italian speaker – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19140132
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

Italian speaker is mandatory.

_

Service Express Manager – Mina Seyahi Complex – The Westin Dubai Mina Seyahi Beach Resort & Marina – Al Sufouh

APPLY HERE

Job Number 19140390
Job Category Rooms and Guest Services Operations
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Al Sufouh|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The New Tower : In addition to the two premium 5 star hotels| we are set
to open another iconic Tower Under an exciting brand in the 1st Quarter of
2021. The New Tower will have prestigiously located beside the Le Meridien
Mina Seyahi| overlooking the pristine waters of the Arabian Gulf. The Tower
will feature 320 guest rooms| 5 contemporary dining and lounge concepts| it
will be a vibrant place for the guest of any age to relax and nurture their
body| soul and mind during their stay with us.

_Job responsibilities will include| but not limited to the following:_

Responsible for the successful functioning of the department.

Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly.

Receiving and processing all requests for additional items| directions| correcting any issues and| if necessary| forwarding calls on to appropriate areas.

Analyze the data provided by reports and propose improvement plans for all departments based on the feedback received.

The Manager needs to ensure the agents’ information is thorough and up-to-date.

Accountable for tracking all guest requests and issues to use as process improvement tool.

Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Manages day-to-day operations| ensures the quality| standards and meets the expectations of the customers on a daily basis.

Handles complaints| settles disputes| and resolves grievances and conflicts| or otherwise negotiates with others.

Implements the customer recognition/service program| communicating and ensuring the process.

Tracks all guest issues from various sources and report results.

Ensures guest requests/issues are logged.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Identifies trends in guest issues for resolution.

Schedules and supervise staff to ensure prompt| friendly| and attentive service.

Supervises Service Express agents to ensure prompt and complete resolution of guest calls and requests.

Coordinates the process of receiving and resolving guest issues and requests.

Utilizes interpersonal and communication skills to lead| demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees| absence.

Assists in recruitment| hiring| training| and orientation of department personnel.

Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner.

Addresses complaints and serves as Manager on Duty as needed.

Attends meetings (e.g.| front office supervisor meetings| operations meetings| forecast meetings| monthly department meetings| sales strategy| pre-con meetings).

_To move into this position| you should have:_

Minimum 3 years experience in similar role.

Hospitality Graduate or equivalent qualification

Previous Marriott Experience is an advantage

Proficiency in computer (Microsoft Office Applications| and related IT preferred| use of internet| Outlook Express)

Extensive Knowledge of PMS Front office operating system (Opera preferred)

Excellent command of the English language speaking| reading and writing

Well spoken with strong presentation skills.

Team player| Attention to details.

Strong organizational and negotiations skills.

Ambitious and target Driven| High level of Integrity.

Self Motivating| positive thinker.

May be required to work additional hours to meet the demand of our business and the clients.

_

senior-online-manager-alshaya-dubai

APPLY HERE

Online Manager (Paid Search) – eCommerce – UAE
Apply nowJob no: 2744929
Location: Dubai
Dubai Head Office

eCommerce

eCommerce is an exciting new support function within Alshaya as the business launches transactional websites for a number of the 75+ brands and 15+ countries within the Alshaya portfolio. The function is rapidly building Alshaya’s multi-channel capability to deliver customers’ choice and convenience when shopping in a number of rapidly growing online emerging markets. The function is split in to 4 key areas – Trading & Merchandising, Operations & Program Management, Design & Content and Digital Marketing.

Role Requirements:

• Experienced in working in a Digital Agency or an ecommerce is a MUST

• Google Adwords & Google Analytics certified.

• 4-5 years of experience in the similar role.

• Expert knowledge of performance media platforms and tools including, Google AdWords, AdWords Editor, RLSA, Re-marketing, Facebook Ads Manager, Facebook Power Editor, Video Campaigns, YouTube ads, Mobile App promotion, Bing PPC.

• Experience in Mobile marketing tools such as Google Admob or similar.

• Knowledge of Programmatic buying.

• Well-versed in performance marketing, conversion, and online customer acquisition.

• Up-to-date with the latest trends and best practices in search engine marketing.

• Strong analytical skills and experience generating SEM reports.

• Familiarity with A/B and multivariate experiments.

• Ability to work independently and as part of a team.

• Ability to work flexibly and towards tight deadlines.

• Ability to prioritize and manage own workload effectively.

Responsibilities:

• Reviewing innovative technologies and keeping the company at the forefront of developments in digital marketing.

• Manager and develop a team of paid search executives

• Develops and leads strategies of all the campaigns.

• Collect and analyze data, identify trends and insights to achieve maximum ROI in paid campaigns.

• Ensure set-up of effective tracking systems for all channels including enhanced e-commerce tracking.

• Track, report, and analyze website analytics and PPC initiatives and campaigns.

• Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.

• Conversion rate optimization – Optimize copy and landing pages for paid campaigns.

• Prepare strategies & media plan for potential clients.

• Research and analyze competitor advertising links

About Us:
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

Advertised: 08 Sep 2019 Arabian Standard Time
Application close: 06 Oct 2019 Arabian Standard Time

Sales Manager – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager-MICE analyses local market trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat business.
What will I be doing?
As Sales Manager-MICE| you will analyse local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager-MICE serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Finance Manager – Waldorf Astoria The Palm – Dubai

APPLY HERE

JOB DESCRIPTION
 
An Assistant Finance Manager will ensure the accuracy of accounts payable|
prepayments| and creditor/accruals accounting records and provide periodic
reports to the Finance department.
What will I be doing?
As Assistant Finance Manager| you will ensure the accuracy of accounts
payable| prepayments| and creditor/accruals accounting records and provide
periodic reports to the Finance department. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Assist the Director of Finance by providing full and accurate forecasting and budgeting proposals within the hotel and in other areas where required
Provide timely and accurate financial statements
Ensure all financial regulations are met| through the maintenance of adequate systems of internal control
Assist the Director of Finance in preparing capital reviews as required by the General/Hotel Manager and/or accountancy and Finance departmen

Train and develop the local Finance Team Members and ensure succession plans are in plac

Develop financial awareness of local management team

Act in accordance with fire| health and safety regulations and follow the correct procedures when required

What are we looking for?

An Assistant Finance Manager serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Experience in the hotel| leisure or retail sector
Excellent supervisory experience
Relevant degree| in Finance| Accounting or related business discipline| from an academic institution
Full understanding of financial operating systems and procedures
Strong influencing| leadership skills| inter-personal and communication skills
Excellent analytical skills

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience with the Sun system
Luxury hospitality experience

Previous experience in the Account/Finance Management
Able to manage a large team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Manager – MICE – Aloft City Centre Deira – Dubai

APPLY HERE

Job Number 19125275
Job Category Sales and Marketing
Location Aloft City Centre Deira| Dubai| Deira City Center Mall| Dubai|
United Arab Emirates| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Contact appropriate individual or department (e.g.| Sales| Data
Administration| Accounting) as necessary to resolve guest calls| requests| or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott| including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets| gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer| record| and process all guest
calls| requests| questions| or concerns. Perform general office duties to
support Sales & Marketing (e.g.| filing| sending emails| typing| faxing).
Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Complex Marketing Manager – Le Meridien Al Aqah Beach Resort – Dibba Road

APPLY HERE

Job Number 19125366
Job Category Sales and Marketing
Location Le Meridien Al Aqah Beach Resort| Dibba Road| Fujairah| United
Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Responsible for completing marketing plan for property. Manages all e-commerce
opportunities. Develops a good working relationship with tourism bureaus and
community leaders.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing or
related professional area.

OR

• 2-year degree from an accredited university in Marketing| Business
Administration| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Conducting Daily Marketing Activities that Achieve Department Goals

• Assists in region-wide coordination of rooms| food and beverage| spa| and
golf promotions.

• Develops leisure marketing plan that addresses the distribution of rate
offers| packages and programs designed to build occupancy.

• Maintains| updates| and manages all web sites.

• Coordinates offers and information for all publications and inserts with
regard to brand loyalty reward mailings.

• Develops brochure and property collateral materials.

• Participates in all property imaging work (e.g.| signage).

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Ensures consistent marketing message is communicated in all advertising and
collateral efforts.

• Manages marketing budget throughout year.

• Provides regular tracking/ROI and analysis of promotions and website/email
campaigns| using industry averages for ROI calculation| and uses this
knowledge in future planning.

• Tracks return on investment (ROI) of all marketing initiatives| including
online| direct mail and print advertising.

• Keeps track of actual versus planned marketing budgets and provides input
and recommendations as needed regarding reallocation of funding.

• Ensures consistency in individual property|s voice on all guest touchpoints
and marketing communications| not only following corporate graphic standards|
but also on behalf of the individual property.

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Evaluates new marketing opportunities for the property.

• Ensures property is represented on all quality internet sites that have the
potential of providing business.

• Works closely with respective Convention Bureaus and Chambers of Tourism.

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Develops strategic marketing plan for property| includes group| leisure and
local efforts.

• Plans and supervises all photo shoots| developing shot list while keeping
goals of property and brand image in mind.

Building Successful Relationships that Generate Sales & Marketing
Opportunities

• Identifies and communicates with distribution channels that can sell
distress inventory to drive property occupancy.

• Provides all sales channels with creative and unique tools to assist in the
sales and marketing of the property.

• Acts as liaison between corporate and individual properties in rolling out
programs and making sure that properties are taking advantage of all
opportunities provided through corporate.

• Works with media buyer to plan and execute advertising.

• Assists property in developing promotions for various campaigns| keeping in
mind strategy and goals of promotion as well as Look No Further prerequisites.

• Assists property with materials| tracking/analysis and presentations to
owners.

• Acts on behalf of property with all vendors| exacting a balance between
quality work and price| requesting estimates and approving all materials as
needed.

Additional Marketing Responsibilities

• Keeps detailed files and records on all matters relative to property|s
marketing materials (photo usage rights| vendor contracts| etc.).

• Ensures that property is following all corporate marketing guidelines.

• Approves all invoicing through MarrCom office.

_

Assistant Outlet Manager – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
An Assistant Outlet Manager for the Waldorf Astoria Dubai International
Financial Centre| is responsible for managing serviceoperations to deliver an
excellent Guest and Member experience.
What will I be doing?
An Assistant Outlet Manager will also berequired to manage| train| and develop
team members and optimise sales andcontrol costs. Specifically| you will be
responsible for performing thefollowing tasks to the highest standards:
Manage the food and beverage service to consistently meet high standards as defined by the hotel
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer service
Handle all customer inquiries in an appropriate and professional manne

Accurately manage all transactions during servic

Manage Team Member schedules| stock| and wastage levels

What are we looking for?

An Assistant Outlet Manager for the Waldorf Astoria Dubai International
Financial Centre is always working on behalf of our Guests and working with
other Team Members. To successfully fill this role| you should maintain the
attitude| behaviours| skills| and values that follow:

Previous experience in similar role within the Food & Beverage
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team
Excellent communication skills
Positive attitude and excellent grooming standards

It would be advantageous for the role to demonstrate the following skills and
capabilities:

Previous experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels &Resorts?

Waldorf Astoria provides guests the exceptional environment andthe
personalised attention of True Waldorf Service that creates a
singularexperience. If you understand the value of personalised attention and
know howto treat even the most extraordinarily different experiences with the
same richlevel of customer service| you may just be the person we are looking
for!

Sales Manager – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager-MICE analyses local market trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat business.
What will I be doing?
As Sales Manager-MICE| you will analyse local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager-MICE serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Outlet Manager – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
An Assistant Outlet Manager for the Waldorf Astoria Dubai International
Financial Centre| is responsible for managing serviceoperations to deliver an
excellent Guest and Member experience.
What will I be doing?
An Assistant Outlet Manager will also berequired to manage| train| and develop
team members and optimise sales andcontrol costs. Specifically| you will be
responsible for performing thefollowing tasks to the highest standards:
Manage the food and beverage service to consistently meet high standards as defined by the hotel
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer service
Handle all customer inquiries in an appropriate and professional manne

Accurately manage all transactions during servic

Manage Team Member schedules| stock| and wastage levels

What are we looking for?

An Assistant Outlet Manager for the Waldorf Astoria Dubai International
Financial Centre is always working on behalf of our Guests and working with
other Team Members. To successfully fill this role| you should maintain the
attitude| behaviours| skills| and values that follow:

Previous experience in similar role within the Food & Beverage
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team
Excellent communication skills
Positive attitude and excellent grooming standards

It would be advantageous for the role to demonstrate the following skills and
capabilities:

Previous experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels &Resorts?

Waldorf Astoria provides guests the exceptional environment andthe
personalised attention of True Waldorf Service that creates a
singularexperience. If you understand the value of personalised attention and
know howto treat even the most extraordinarily different experiences with the
same richlevel of customer service| you may just be the person we are looking
for!

Sales Manager – Hilton Garden Inn Al Jadaf – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Sales Manager-MICE analyses local market trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat business.
What will I be doing?
As Sales Manager-MICE| you will analyse local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager-MICE serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Project Manager – AECOM – UAE

APPLY HERE

AECOM Assistant Project Manager in Dubai- United Arab Emirates
United Arab Emirates – – Dubai
Job Summary
Due to our strong pipeline of work within our Design- Planning & Econ business
line- we may have openings for experienced
Assistant Project Managers .
If you would like to be the first to be considered for this opportunity submit
an expression of interest now and let`s stay in touch.
Manages one or more moderately complex project- involving a combination of the following:
Clients with a regional geographic footprint; OR-
Projects involving multiple services provided by regional IE offices; OR-
Other complexities- such as projects that involve litigation- environmental protection- due diligence- etc.

May manage all phases of projects (from beginning to close out).

Works mostly independently but receives basic instruction on specific assignments- objectives- complex features and possible solutions.

Receives technical guidance on unusual or complex problems and supervisory approval on proposed plans for projects.

Will interact with senior engineers (all disciplines applicable)- as well as project administration- project controls- scheduling- cost control- estimating and procurement representatives.

Minimum Requirements

A desire to build a career in project management

4-6 years experience in the consulting environment specialising in buildings

Experience with the financial aspects of project management

Knowledge of earned value

Experience with schedules- risk registers- reviewing contractual agreements

Preferred Qualifications

Degree in Engineering or Architecture

Specific Project Management training or qualifications would be an advantage

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Program and Project Management

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 222634BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Regional Talent Manager – (12 month maternity cover) – AECOM – UAE

APPLY HERE

AECOM Regional Talent Manager – (12 month maternity cover)- Abu Dhabi in
Dubai- United Arab Emirates
United Arab Emirates – Dubai- Dubai
Job Summary
The Regional Talent Manager is part of the EMEA Talent Management team
responsible for the creation and delivery of the Talent Management strategy.
The role will be delivering a range of activities- products and services to
meet the needs of the ME business. As well as delivery of global or EMEA level
activities- the role will also act as a regional lead- identifying
opportunities within the ME organization. The main purpose of this role will
be to lead and manage the implementation and delivery of our Talent Management
strategy in the Middle East reporting to the HR director.

Job Duties:

Act as champion and ambassador for the talent strategy in their region

Provide input on talent trends and innovations in the region

Partner closely with HRD and local leaders to raise awareness of talent agenda

Act as talent advisor/consultant to their region – uncovering and defining talent challenges/opportunities against business objectives- and developing thoughtful change strategies to address (in line with wider talent strategy)

Provide feedback to EMEA Talent COE on the relevance of processes and programmes for the region

Work on/take a lead on projects with members of the Talent CoE

Deliver and manage various talent programmes- in partnership with local HR teams and leaders – to include culture and change activities- D&I and learning activities

Manage in person and virtual training events with full logistical coordination

Attend team meetings as required

Minimum Requirements

Strong proven experience in the Talent Management field

Proven track record of engaging and delivering to diverse stakeholder groups

The successful candidate will be passionate about developing people`s potential

There will be a requirement for frequent travel within the Middle East region

Preferred Qualifications

Bachelor`s Degree from an internationally recognized institution in a relevant subject such as Psychology- Organisational Development or Human Resources

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Human Resources

Business Line Geography OH

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 219813BR

Additional Locations AE – Abu Dhabi- International Tower- Capital Centre

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Sales Manager – Corporate – Sheraton Dubai Creek Hotel & Towers – Baniyas Road

APPLY HERE

Job Number 19098097
Job Category Sales and Marketing
Location Sheraton Dubai Creek Hotel & Towers| Baniyas Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Knowledge in reports analysis – STR| hoteligence| pace| etc

Very good analysis of local market trends

Result oriented and cost conscious

Working within current business strategies and recognizing potential opportunities

Ability to identify and develop accounts

Fluency in English both oral and written

Driving license holder

Strong interpersonal skills

Excellent selling| negotiation and communication skills

Degree-level qualification

Corporate sales background with minimum 2 years’ experience in 5 star hotel in Dubai

International hotel chain experience preferred

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Restaurant Events Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 19088850
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Supervise and coordinate activities of cooks and workers. Determine how food
should be presented| and create decorative food displays. Ensure proper
portion| arrangement| and food garnish to be served. Monitor the quantity of
food that is prepared. Inform F &B service staff of 86|ed items and number of
available menu specials. Prepare special meals or substitute items. Assist
cooks and kitchen staff with various tasks. Provide cooks with needed items.
Monitor stock of kitchen supplies and food. Maintain kitchen logs for food
safety program and food products. Ensure the quality of the food items and
notify manager if a product does not meet specifications. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees.

Follow all company and safety and security policies and procedures; report
maintenance needs| accidents| injuries| and unsafe work conditions to manager;
complete safety training and certifications. Ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Address guests| service needs. Speak with
others using clear and professional language. Develop and maintain positive
working relationships with others; support team to reach common goals; listen
and respond appropriately to the concerns of other employees. Ensure adherence
to quality expectations and standards. Stand| sit| or walk for an extended
period of time. Reach overhead and below the knees| including bending|
twisting| pulling| and stooping. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 25 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Finance Manager – Courtyard Dubai – Green Community

APPLY HERE

Job Number 19107953
Job Category Finance and Accounting
Location Courtyard Dubai| Green Community| Green Community| Dubai| United
Arab Emirates| United Arab Emirates
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Supports the day-to-day execution of general ledger impacted processes|
including support to clients as they work with and understand these processes.
Performs accounting functions specifically in the areas of account balancing|
ledger reconciliation| reporting and discrepancy resolution.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; no work
experience required.

OR

• 2-year degree from an accredited university in Finance and Accounting or
related major; 1 year experience in finance and accounting or related
professional area.

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies

• Coordinates and implements accounting work and projects as assigned.

• Coordinates| implements and follows up on Accounting SOP audits for all
areas of the property.

• Complies with Federal and State laws applying to fraud and collection
procedures.

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Compiles| codes| categorizes| calculates| tabulates| audits| or verifies
information or data.

• Balances credit card ledgers.

• Verifies contracts for groups and performs credit reference checks for
direct billed groups if necessary.

Maintaining Finance and Accounting Goals

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Ensures profits and losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Maintains a strong accounting and operational control environment to
safeguard assets.

• Completes period end function each period.

• Provide direction and assistance to other organizational units regarding
accounting and budgeting policies and procedures| and efficient control and
utilization of financial resources.

Demonstrating and Applying Accounting Knowledge

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Demonstrates knowledge of return check procedures.

• Demonstrates knowledge of the Gross Revenue Report.

• Demonstrates knowledge and proficiency with write off procedures.

• Demonstrates knowledge and proficiency with consolidated deposit procedures.

• Keeps up-to-date technically and applying new knowledge to your job.

• Uses computers and computer systems (including hardware and software) to
program| develop financial spreadsheets| set up functions| enter data| or
process information.

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Demonstrates personal integrity.

• Uses effective listening skills.

• Demonstrates self confidence| energy and enthusiasm.

• Manages group or interpersonal conflict effectively.

• Informs and/or updates the executives and the peers on relevant information
in a timely manner.

• Manages time well and possesses strong organizational skills.

• Presents ideas| expectations and information in a concise well organized
way.

• Uses problem solving methodology for decision making and follow up.

• Makes collections calls if necessary.

_

Assistant Outlet Manager – JW Steakhouse – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19102206
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Social Media Manager – The Westin Dubai Mina Seyahi Beach Resort & Marina – Al Sufouh

APPLY HERE

Job Number 19102435
Job Category Sales and Marketing
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Al Sufouh|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

Job Description :

The Digital Marketing Manager will support the Director of Marketing and
Innovation and the Marketing Manager with taking responsibility of the entire
Social Media Strategy of the Complex| and coordinating support from all
operational teams. In addition| main responsibilities will also include
assistance on all F&B Digital Marketing efforts for all restaurants| bars &
lounges| catering and rooms business| while ensuring of the ongoing activation
of the overall resort marketing strategies via all Social Media Channels.

_Job responsibilities will include| but not limited to the following:_

Take full ownership of all Social Media channels following social media guidelines & brand tone of voice as set by Marriott International and the DOM

Develop yearly Social Media Marketing Strategy supporting overall resort marketing strategy with a multi-leveled approach| leveraging awareness over complex activities & campaigns| customer relationship management/community building & revenue generation.

Create and execute F&B specific Social Media Marketing strategy and establish yearly measureable goals.

Develop a complex Social Media Conversation Calendar in line with brand core values and complex activities while actively driving operation stakeholders cooperation by training & involvement.

Maximize hotel presence over all existing Social Media Channels & constantly monitor effectiveness of strategies in place

Proactively initiate or pilot new activities to ensure constant community engagement & support of ongoing activities

Monitor complex online reputation & ensure constant engagement of different operational teams to increase

Ensure all stakeholders are engaged and aware of social media activities & efforts and track results via proactive communication| reporting and training

Ability to easily connect with people and to continually find new ways to engage & source new conversation starters.

Ability to multi-task & work with several teams

Fluent in English| both written & spoken

_To move into this position you should have_

Good understanding of new developments| best practices & trends on the Social Media Sphere & strong experience in managing social media communities.

Excellent knowledge of hospitality industry/service-related industry| ideally in F&B. PR experience is a plus.

Strong communication & copywriting skills

Previous Public Relations skills in Industry

Ability to easily connect with people and to continually find new ways to engage & source new conversation starters.

Ability to multi-task & work with several teams

Fluent in English| both written & spoken

_

RC Rak| Al Wadi Desert-Spa Manager – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 19102382
Job Category Spa
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of
employees delivering spa services| including salon| skin care| program
coordination| reservations| reception desk| massage and locker room areas.
Position focuses on ensuring guest and employee satisfaction and achieving the
operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the spa| guest services|
or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies| equipment and uniforms.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and managing to achieve or exceed budgeted
goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing
on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback| utilizing an “open door” policy and reviewing
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources
as necessary.

• Observes service behaviors of employees and providing feedback to
individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate
new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when
appropriate.

• Establishes and maintains open| collaborative relationships with employees
and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as
necessary.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Learning and Development Manager – The St. Regis Abu Dhabi – Nation Tower

APPLY HERE

Job Number 19102323
Job Category Human Resources
Location The St. Regis Abu Dhabi| Nation Tower| Abu Dhabi| United Arab
Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Opened on the 15th of August 2013 and with an unparalleled address at the
heart of the spectacular Abu Dhabi Corniche| The St. Regis Abu Dhabi provides
easy access to everything that this incredible city has to offer. In the heart
of the business and cultural districts the hotel is a short distance from the
magnificent Abu Dhabi Mosque| the city|s many shopping malls| golf courses|
museums and major attractions| including the incredible Formula One Grand Prix
circuit and Ferrari World on Yas Island. The hotel comprises 283 fabulously
appointed guest rooms including 55 suites| most of which have incredible views
of both the Arabian Gulf and the city of Abu Dhabi| the one of a kind Bridge
suite between the two Nation Towers is quite simply breathtaking. Each room
and suite are serviced by the celebrated St Regis Butlers who will provide
ever-present yet unobtrusive attention to detail| while attending to each
request with discreet precision.

Among the hotels vast array of amenities are outstanding food and beverage
venues including our signature day to night restaurant| Terrace on The
Corniche| with the finest flavors from the region and our warm Villa Toscana|
true tastes of central Italy. The Nation Riviera Beach Club attached to the
hotel and accessible via a tunnel under the Corniche offers guests a
magnificent stretch of private beach and outstanding leisure facilities.

Job Summary

The Learning & Development Manager identifies training needs and develops cost
effective training initiatives to achieve the hotel|s goals| in line with the
related Guest Engagement Metrics. They will oversee all Development activities
relating to necessary Compliance Trainings| promotion and support of all
online trainings| leading of city wide initiatives and Talent Development
Programs and support to operations in terms of service offerings. Responsible
to ensure Training Budget is prepared| executed and maintained. Furthermore
the Learning and Development Manager will ensure that all St. Regis Hosts are
set for success and the position also plays a leading role in promoting the
desired work culture around our St. Regis Service Brand Evolution| House
Commitments and Promise Statement.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources| Hotel and
Restaurant Management| Hospitality| Business Administration| or related major;
2 years experience in the human resources or related professional area;
certified trainer.

OR

• 4-year bachelor|s degree in Human Resources| Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; certified
trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service
excellence.

• Ensures employees receive on-going training to understand guest
expectations.

• Uses effective training methods to ensure employees have a good
understanding of guest satisfaction and can demonstrate guest satisfaction
skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate
effective technical and leadership skills.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and
general property training) are strategically linked to the organization’s
mission and vision.

• Identifies performance gaps and works with managers to develop and implement
appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as
appropriate.

• Aligns current training and development programs to effectively impact key
business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development
activities.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

Managing Training Budgets

• Participates in the development of the Training budget as required.

• Manages budget in alignment with Human Resources and property financial
goals.

• Manages department controllable expenses to achieve or exceed budgeted
goals.

_

Sales Manager Leisure – Complex – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19101724
Job Category Sales and Marketing
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Assistant In Room Dining Manager – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19102210
Job Category Food and Beverage & Culinary
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

__

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Marketing Manager – Le Meridien & Westin – The Westin Dubai Mina Seyahi Beach Resort & Marina – Al Sufouh

APPLY HERE

Job Number 19102450
Job Category Sales and Marketing
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Al Sufouh|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

Job Description :

_Job responsibilities will include| but not limited to the following:_

Communicate effectively both internally and externally to achieve positive results always presenting yourself in a 5 star manner
Manage hotel supply of collateral i.e. all displays to have the latest collateral displayed
Process all paper work relating to PR/Media requests for accommodation/ restaurant reservations etc
Note any media VIP arrivals| communicate and ensure these are listed on the Daily Sales Sheet
Meet journalists or media as requested by Director of Marketing & Innovation.
Keep brochure content up to date and ensure accurate proof reading
Help with any translations that are required and getting the relevant sign off of hotel collateral
Manage prompt input of purchase requests and corresponding invoices relating to advertising| media| publishing| graphic design etc
Complete and maintain up to date files for the PR department
Handle all telephone and e-mail enquiries relating to advertising | photo shoots| information requests| etc
Maintain files for all barter agreements
Handle Monthly PR reports along with Media impressions and coverage achieved
Keep Records of all PR coverage
Have a good working knowledge of both The Westin and Le Meridien brand standards
Keep updated on new information relating to the above brands and good working knowledge of The Starwood archive and brand standards
Maintain up to date Media contacts data base
Attend meetings as required by the Director of Marketing & Innovations
Follow all specified policies and procedures in the hotel
Assist Director of Marketing & Innovation in co-coordinating and implementing events such as press conferences| media evenings and functions| etc
Prepare all press packs
Meet with advertisers as require by the Director of Marketing & Innovations
Assist with photo and film shoots taking place at the hotel
Liaise with external PR company (as appointed by the hotel)
Liaise with external marketing company (as appointed by the hotel)
Seek out any PR opportunities that can be used to the hotels advantage
Project manage any Marketing activations as required
Ensure all Press Releases are sent to press timeously
Work with DFM team for content for websites
Proof reading of all collateral and website information
Distribute promotional material to all hotel employees so they are informed of events
Oversee restaurant and hotel reviews ensuring all journalists are met and taken care of
Work closely with Social Media Executive to ensure social media content is up to date

.

_To move into this position you should have_

Good understanding of new developments| best practices & trends on Marketing strategies & strong experience in managing Marketing communications.

Excellent knowledge of hospitality industry/service-related industry| ideally in F&B. PR experience is a plus.

Strong communication & copywriting skills

Previous Public Relations skills in Industry

Ability to easily connect with people and to continually find new ways to engage & source new conversation starters.

Ability to multi-task & work with several teams

Fluent in English| both written & spoken

_

Bar Manager – Velocity – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19102449
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Responsible for bar/lounge daily shift operations and supervision of staff.
Position assists with promoting the lounge| menu planning| maintains
standards| assists servers on the floor during peak periods and manages
property liquor inventories and controls. Strives to ensure guest and employee
satisfaction while maintaining the operating budget. Accountable for enforcing
all legal obligations professionally and consistently. Determines training
needed to accomplish goals| then implements plan. Strengthens the food and
beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the
property.

• Manages in compliance with all local| state and Federal beverage and liquor
laws.

• Understands beverage control including days on hand| perpetual inventory|
bar pars| portion control| costs controls| beverage potentials| mix of sales
analysis for beverage| issue & returns| food standards| and period end
inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group
needs

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Participates in the management of department|s controllable expenses to
achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies| standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each
event.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds effectively to guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Provides feedback to individuals in an effort to improve service
performance.

• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in the development and implementation of corrective action
plans.

_

CIS Sales Manager – Russian Speaker Required – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19073209
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Office Manager – Complex – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19096030
Job Category Administrative
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Job Summary

Greet persons entering the office| determine nature and purpose of visit| and
direct/escort to destination. Open| read| and prepare answers to routine
letters. Locate and attach appropriate files to incoming correspondence
requiring replies. Take and distribute meeting minutes to appropriate
individuals. Handle and distribute incoming and outgoing mail. Create and
maintain computer- and paper-based filing and organization systems for
records| reports| documents| etc. Transmit information or documents using a
computer| mail| or facsimile machine. Prepare letters| memos| and other
documents using word processing| spreadsheet| database| or presentation
software. Enter and retrieve information contained in computer databases using
a keyboard| mouse| or trackball to update records| files| reservations| and
answer inquiries from guests. Operate standard office equipment other than
computers such as telephone| typewriter| fax| photocopier| calculator| and
electronic peripherals. Document and communicate all guest requests/complaints
to appropriate personnel.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Speak with others
using clear and professional language| and answer telephones using appropriate
etiquette. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Assistant Events Manager – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 19097927
Job Category Food and Beverage & Culinary
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Ensure staff is working together as a team. Inspect grooming and attire of
staff| and rectify any deficiencies. Communicate with guests| other employees|
or departments to ensure guest needs are met. Respond to and try to fulfill
any special banquet event arrangements. Set up banquet area/room| ensuring
cleanliness and proper set up of furniture/equipment. Inspect and maintain
table set-ups for cleanliness| neatness and agreement with group requirements
and company standards| and resolve any problems. Document pertinent
information in appropriate department logbook. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees. Develop and maintain positive working relationships with
others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_

Credit Manager – The St. Regis Saadiyat Island Resort – Abu Dhabi

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Job Number 19097733
Job Category Finance and Accounting
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

.

General Tasks

Complete knowledge of the A/R clerical functions.

Demonstrating and Applying Accounting Knowledge to Credit Management Issues.

Process applications for credit facilities for companies| groups| functions| etc.

Monitor the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements. Liaise with conventions/groups/sales departments. Reconcile Master accounts for in house conferences daily where appropriate.

Review “Credit Check or High Balance” report for in house credit control each day for credit limits and follow-up of charge back arrangements. Document what steps were taken to verify the ability of guests on “high-balance” report to pay their balances. The assistant controller is to sign off on these.

Monitor and pursue collection of overdue accounts. Monitor and pursue collection of overdue accounts on a structural fashion – preferably by phone for fast results. Failing any response after repeat call and letters| refer to collection agency if possible.

Call on overdue Travel Agency accounts.

Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts. Accounts greater than 150 days must be written off against the reserve for doubtful accounts. The General Manager and Director of Finance must approve all write-offs and any amount greater than US$10|000 must be approved by the Regional office. Documentation must be kept for ten years for audit and tax purposes.

Respond to and resolve accounts queries in conjunction with accounts receivable.

Ensure other Marriott properties/divisions as well as tenants are invoiced| as required by the Accountant.

Action daily charge requests from reservations and front desk.

Respond to and resolve accounts queries| if consistent pattern emerges in relation to rates for example – ascertain cause and take corrective action| e.g. improve communication with sales and reservations.

For old corporate or convention/banquet debtors liaison with sales representative or conventions manager for pursuit of outstanding accounts and follow up on action taken. Employees (top 10 excepted) must pay cash/credit card for all services – no city ledger will be used by staff.

Review City Ledger daily for correct posting of charges and take corrective action where necessary.

Reconcile cheque list daily to cheques received by the General Cashier.

Apply previous day’s cheque list and other payments to outstanding accounts.

Reconcile payment discrepancies and take action to resolve any; never allocate overpayments or unallocated cheques towards another account or invoice; if it cannot be resolved immediately| leave it floating.

Processing of daily charge back request received from Reservations.

Follow up on overdue accounts – to legal actions if necessary.

Prepare management reports for month end analysis (A/R Analysis) and to provide documentation for Credit Meeting.

Conduct monthly Credit Meeting highlighting monthly performance| bad debts| staff accounts outstanding and discuss any accounts causing concern for follow up.

Accountable and expected to fully comply with the company’s OSHMS (Occupational| Safety & Health Management System) policies| OSHMS procedures & operational work instructions and any other relevant legislation.

_

Senior Manager – Development| ME – Dubai Area Office – Central Park Towers Level 12

APPLY HERE

Job Number 19098685
Job Category Development & Feasibility
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Reporting to the Regional Vice President and the relevant country development
leaders| the Senior Manager will be responsible for a) supporting the
development efforts of the Middle East development team and b) the development
of Marriott International hotel brands in assigned areas of the Middle East
and c) work closely with the RVP ME on special projects and/or hotel deals in
other ME countries.

The Senior Manager of Development assists the country leaders to close deals|
where applicable| identifies and pursues new business opportunities| and
coordinates a multidisciplinary team involved in the review| approval| and
finalization of contracts for new hotels. Success in the position demands a
driving focus on creation of shareholder value and earnings| as well as a
passion to champion new business opportunities that build brand equity and
help drive customer preference.

CANDIDATE PROFILE

Education and Experience

• Three to five years of business experience with two or more years in real
estate development| financial or feasibility experience.
• Demonstrated ability to effectively negotiate transactions; handle multiple
projects on short timetables; and| manage staff resources efficiently.
• Mature| professional demeanor| capable of expressing confident| independent
judgment.
• Established professional network in the hotel and real estate development
field in Middle East.
• Development experience in Middle East preferred.
• University degree in Real Estate| Hotel Administration| Business
Administration or related field. Advanced degree preferred.
• Fluent English language skills (written and spoken) essential. Arabic
language skills highly desirable.

CORE WORK ACTIVITIES
 Work closely with the team to Identify| initiate| and analyze potential
sites.
 Review and analyze potential hotel conversion and new build opportunities.
 Coordinate all aspects of the development process internal to Marriott
International| including site inspections by brand| market management| and
technical services representatives| requesting feasibility studies and pro
forma valuations| and presenting the opportunity for approval by the
appropriate Marriott committees.
 Assist with| or where appropriate| lead negotiations of management
agreements| purchase| joint venture| franchise or other agreements with
owner/owner|s representatives. Ensure that agreement terms and conditions are
acceptable to Marriott operating and staff executives.
 As needed| assist owners and developers identify and tap sources of
financing for hotel acquisition or construction| including Marriott sponsored
financing programs.
 Share leads for other Marriott brand or product opportunities with
appropriate personnel. As requested| participate in the resolution of work out
situations.
 Performs other duties as appropriate.

Managing Work| Projects| and Policies
• Coordinates and implements work and projects as assigned.
• Complies with Federal and State laws applying to procedures.
• Generates and provides accurate and timely results in the form of reports|
presentations| etc.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Manages the flow of questions and directs questions.

Supporting Operations
• Works with team to put sustainable work processes and systems in place that
support the execution of the strategy.
• Establishes and maintains complete and up-to-date information to ensure
accurate reporting.
• Represents team in resolving situations.
• Maintains and manages inventory and service operations.

Additional Responsibilities
• Informs| updates| and provides information to supervisors| co-workers| and
subordinates by telephone| in written form| e-mail| or in person in a timely
manner.
• Attends and participates in all relevant meetings.
• Presents ideas| expectations and information in a concise| organized manner.
• Uses problem-solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department
managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

_

Engineering Manager – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19098802
Job Category Engineering and Facilities
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Provide senior leadership to manage the functionality and safety of the hotel
facility| including the physical building/s| mechanical equipment| electrical
system/s| heating and cooling systems and life safety systems and assets| in
accordance with local laws and regulations. Assigns work| supervises staff and
verifies and documents the completion of all routine maintenance and repairs
in the property maintenance management system. Directly manage operating
budget/cost controls (checkbook accounting) and execute capital projects| as
assigned. Directs outside contractors| communicates with municipality
officials and inspects quality of work by staff. Responds and coordinates
responses to guest calls and emergency situations. Responsible for
interviewing| training & development| supervising| counseling| scheduling and
evaluating staff to maintain set standards.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 4
Titles of Direct Reports – Asst Engineering Managers

CANDIDATE PROFILE

Experience:

Minimum 6 years of related work experience in a 5-star Hotel; with 3 years of leadership experience.

Skills and Knowledge

Operations experience in facilities and engineering management.
Strong project management skills and leadership.
Strong customer focus/perspective and relationship skills.
Strong commitment for team success.
Demonstrated skills in effective budget and scheduling management.
Ability to positively motivate teams and individuals.
Proven skills in identifying and developing leaders.
Strong verbal and written communication skills.
Demonstrated experience leading a multi-disciplined technical team.

Education or Certification

Degree or Higher Diploma in Engineering / Technical Field

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Supervise and lead Asst Engineering Managers & Supervisors who oversee Team processes| activities & projects; and are responsible for overall quality service delivery.
Tour hotel complex daily| identifying items requiring engineering| housekeeping or other departmental actions
Verify procedures and guidelines for guestrooms| Plant/Equipment| public spaces| grounds| landscaping| and building envelop| etc.
Effectively supervise| train| and assign tasks to and follow-up with engineering staff to ensure maximum productivity.
Understand all Brand/Product related issues and procedures; as well as all problem tracking procedures and is working to correct them.
Understand the engineering records and filing system to support R&M Budget| PM Programs| Capital Budget| Capital Projects| Life Safety systems & Inspections etc
Hire| train and mentor Asst Engineering Managers & Supervisors; provide open communication and recommend discipline when appropriate
Conduct performance reviews and solve internal issues
Follow prescribed safety procedures and emergency plans for personnel and equipment by the company and according to local laws and regulations.
Participate in effective energy management and preventative maintenance programs and conduct specific training for other operating departments on the safe and efficient use of equipment and energy in the hotel.
Make detailed plans to accomplish departmental business goals. Shall attend all scheduled meetings| as requested| and contributes actively with proper preparation.
Maintain engineering related checkbook accounting procedures to ensure performance within departmental expense plans| while maintaining required stock of supplies and materials
Confer with higher levels of management
Responsible for (direct) contracts’ administration with contractors/vendors| as assigned.
Establish & implement company administrative policies| procedures| and standards
Liaison with other Managers to coordinate activities of individual departments.
Leads the daily briefing with department team members on current key activities.
Anticipate and respond to guest issues and establish proactive processes to promote guest satisfaction.
Liaises with 3rd party vendors/contractors| as assigned
Maintaining a safe and hygienic work environment & Performing related duties and special projects as assigned.
Carry out senior Engineering Leadership instructions or other designated person of authority

Safety and Security

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
The physical ability to stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
The physical ability to climb on a ladder to heights in excess of 10’| balance| and work above the shoulder frequently.
The physical ability to occasionally bend/stoop| kneel| crouch| and squat
The physical ability to use both hands for frequent grasping and occasional fine manipulation
The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
The physical ability to occasionally push and pull various items| such as equipment| tools etc.
May need to adapt to multi-temperature work environments.

Bar Manager – Sheraton Jumeirah Beach Resort – Al Mina Al Seyahi

APPLY HERE

Job Number 19098793
Job Category Food and Beverage & Culinary
Location Sheraton Jumeirah Beach Resort| Al Mina Al Seyahi| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for bar/lounge daily shift operations and supervision of staff.
Position assists with promoting the lounge| menu planning| maintains
standards| assists servers on the floor during peak periods and manages
property liquor inventories and controls. Strives to ensure guest and employee
satisfaction while maintaining the operating budget. Accountable for enforcing
all legal obligations professionally and consistently. Determines training
needed to accomplish goals| then implements plan. Strengthens the food and
beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the
property.

• Manages in compliance with all local| state and Federal beverage and liquor
laws.

• Understands beverage control including days on hand| perpetual inventory|
bar pars| portion control| costs controls| beverage potentials| mix of sales
analysis for beverage| issue & returns| food standards| and period end
inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group
needs

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Participates in the management of department|s controllable expenses to
achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies| standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each
event.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds effectively to guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Provides feedback to individuals in an effort to improve service
performance.

• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in the development and implementation of corrective action
plans.

_

Welcome Office Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 19092382
Job Category Rooms and Guest Services Operations
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Lead the welcome office team on a daily basis. Front office areas include
Bell/Door Staff| Switchboard and Guest Services/Front Desk. Position directs
and works with managers and employees to carry out procedures ensuring an
efficient check in and check out process. Ensures guest and employee
satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Banquet Operations Manager – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 19092510
Job Category Event Management
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the
success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).

• Applies knowledge of all laws| as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards| policies| and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to
individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action
plans.

• Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

_

Front Office Manager – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19090873
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre|
International Financial District| Dubai| United Arab Emirates| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Leads the front office daily operations by administering front office
functions and supervising staff on a daily basis. Front office areas include
Bell/Door Staff| Switchboard and Guest Services/Front Desk| Club Lounge and
Guest Relations. Position directs and works with managers and employees to
carry out procedures ensuring an efficient check in and check out process.
Ensures guest and employee satisfaction and maximizes the financial
performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Floor Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 19091609
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_