RC Rak| Al Wadi Desert – Senior Sales Manager – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 20014567
Job Category Sales and Marketing
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 3 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated| complementary and not duplicative.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

Identifies new business to achieve personal and location revenue goals.
Understands the overall market – competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the location based on market conditions and location needs.
Gains understanding of the location|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

Supports the company|s service and relationship strategy| driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company|s customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

RC Rak| Al Hamra Beach – Hotel Manager – The Ritz-Carlton Ras Al Khaimah – Al Hamra Beach

APPLY HERE

Job Number 20011463
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Hamra Beach| Vienna Street
Al Hamra Village Ras Al Khaimah| Ras al Khaimah| United Arab Emirates| United
Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as
General Manager in his/her absence. Areas of responsibility include Front
Office| Retail/Gift Shops| Recreation/Fitness Center| Housekeeping|
Security/Loss Prevention| Engineering/Maintenance| Food and Beverage/Culinary
and Event Management| where applicable. Position works with direct reports
(Executive Committee members and department heads) to develop and implement
the operations strategy and ensuring implementation of the brand service
strategy and brand initiatives. The position ensures operations meet the
brand’s target customer needs| ensuring employee satisfaction and focuses on
growing revenues as well as maximizing financial performance. As a member of
the Executive Committee| develops and implements property-wide strategies that
deliver products and services to meet or exceed the needs and expectations of
the brand’s target customer and property employees and provides a return on
investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

• Ensures that all operational areas have an atmosphere that is conducive to
the overall guest experience.

• Reviews financial reports and statements to determine how Operations is
performing against budget.

• Ensures capital expenditure funds are being used to address the priorities
outlined in the service strategy.

• Works with direct reports to determine areas of concern and establishing
ways to improve the departments’ financial performance.

• Strives to maintain profit margins without compromising guest or employee
satisfaction.

• Identifies and analyzes operational challenges and facilitates the
development of solutions to prevent reoccurrence.

• Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual
wages| coaching direct reports to address problem areas and holds team
accountable for results.

• Develops an operational strategy that is aligned with the brand’s business
strategy and leads its execution.

• Makes and executes key decisions to keep property moving forward towards
achievement of goals.

Managing Property Operations

• Strives to improve service performance.

• Communicates a clear and consistent message regarding operational goals to
produce desired results on a continuous basis.

• Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.

• Ensures core elements of the service strategy are in place to produce the
desired results.

• Tours building on a regular basis speaking with employees and guests to
understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.

• Champions the brand’s service vision for product and service delivery and
ensuring alignment amongst the property leadership team.

• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to
individuals and/or managers.

• Hires operations management team members who demonstrate strong functional
expertise| creativity and entrepreneurial leadership to meet the business
needs of the operation.

• Conducts annual performance appraisals with direct reports according to
Standard Operating Procedures.

• Utilizes an “open door” policy and reviewing employee satisfaction results
to identify and address employee problems or concerns.

• Stays knowledgeable of leadership talent in the property.

• Fosters employee commitment to providing excellent service| participating in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Senior Sales Manager – Groups – Marriott Resort Palm Jumeirah – Dubai

APPLY HERE

Job Number 20019544
Job Category Sales and Marketing
Location Marriott Resort Palm Jumeirah| Dubai| Plot 2070 located on the
trunk of Palm Jumeirah| Dubai| United Arab Emirates| United Arab Emirates VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Marriott Resort Palm Jumeirah Dubai is a beach hotel & resort situated on
the trunk of the iconic Palm Island| providing easy access to the city’s
attractions. The first resort for Marriott’s flagship brand in the UAE will
feature 608 guest rooms| 8 restaurants and lounges| a world-class spa| state
of the art fitness centre| a kid’s club and flexible event space. Landscaped
gardens lead to an oversized pool with views of the private sandy beach|
Arabian Gulf and impressive Dubai skyline.

____~~~~

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Must have knowledge of the local market and experience working in a similar
role in a five star hotel in the UAE and Other languages are advantageous.
__ __ ~~~~

__ __ ~~~~ __ __ ~~~~

__ __ ~~~~

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_

Laundry Manager – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 20022559
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for hotel laundry daily operations and services. Position directs
and works with employees to wash| dry and iron linen for both guest rooms and
Food and Beverage/Culinary Department within existing time constraints.
Maintains a safe and clean work environment. Position strives to ensure guest
and employee satisfaction while maximizing the department financial
performance.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the laundry| housekeeping|
or related professional area.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

• Managing day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Supervising and managing employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Communicating the importance of safety procedures| detailing procedure
codes| ensuring employee understanding of safety codes| monitoring processes
and procedures related to safety.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Ensures consistent workflow to minimize peaks and valleys in production.

• Brings issues to the attention of the department manager and Human Resources
as necessary.

• Using relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Supervises daily Laundry shift operations and ensures compliance with all
policies| standards and procedures.

• Ordering and managing necessary supplies. Ensuring workers have supplies|
equipment| tools| and uniforms necessary to do their jobs.

• Orders cleaning supplies and uniforms within budget.

• Understands the impact of department’s operations on the overall hotel
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Participates in the management of department’s controllable expenses to
achieve or exceed budgeted goals.

• Works effectively with the Engineering department on Laundry equipment
maintenance needs.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

• Operates all department equipment as necessary and reports malfunctions.

• Develops| maintains and uses effective back-up plans for breakdowns.

• Evaluates and implements new techniques| supplies and equipment.

Leading Discipline Teams

• Ensuring and maintaining the productivity level of employees.

• Utilizing interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encouraging and building mutual trust| respect| and cooperation among team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Providing and Ensuring Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and
retention.

• Improving service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

Managing and Conducting Human Resources Activities

• Ensuring employee success and event success recognitions are taking place in
all shifts.

• Identifying the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Recruiting| interviewing| selecting| hiring| and promoting employees in the
organization.

• Supervises staffing levels to ensure that operational needs and financial
objectives are met.

• Effectively schedules employees to business demands and tracks employee time
and attendance.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Manages employee progressive discipline procedures.

• Manages the employee performance appraisal process.

• Ensures hotel policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Celebrates successes and publicly recognizes the contributions of team
members; ensures employee recognition is taking place on all shifts.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Recreation Manager – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 19176336
Job Category Golf| Fitness| and Entertainment
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

JOB SUMMARY

In charge of Athletic Club| Kids Club and Lifeguards.

Strives to continually improve guest and employee satisfaction and maximize
the financial performance in areas of responsibility. Reinforces appropriate
culture to provide service to guests. Works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives while meeting financial goals.

CANDIDATE PROFILE

High school diploma or Bachelor’s Degree from an accredited university in Health Education| Physical Education| Hotel and Restaurant Management| or related major.

3 years’ experience in the recreation/health club operations or related professional area.

CORE WORK ACTIVITIES

Supporting Recreation Operations

Supervising and managing employees. Managing all day-to-day operations for the Athletic Club| Lifeguards and Kids Club. Understanding employee positions well enough to perform duties in employees| absence.

Monitoring quality| standards and meeting the expectations of the customers on a daily basis.

Demonstrating knowledge of job-relevant issues| products| systems| and processes.

Utilizing interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Scheduling events| programs| and activities| as well as the work of others.

Providing personal assistance| medical attention| emotional support| or other personal care to others such as co-workers or customers.

Developing specific goals and plans to prioritize| organize| and accomplish work.

Ordering and managing necessary supplies. Ensuring workers have supplies| equipment| tools| and uniforms necessary to do their jobs.

Developing and managing the children|s program (e.g.| coordinates activities| purchases equipment etc).

Managing group activities including sand painting and team building events.

Providing and Ensuring Exceptional Customer Service

Serving as a role model to demonstrate appropriate behaviours.

Providing services that are above and beyond for customer satisfaction and retention.

Improving service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Conducting Human Resources Activities

Identifies the developmental needs of others and coaches| mentors| or otherwise helps others to improve their knowledge or skills.

Participates in the performance appraisal system process| giving feedback when needed.

Coordinates training activities for employees in department.

Encourages and builds mutual trust| respect| and cooperation among team members.

Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

Sales Manager- Government – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 20024411
Job Category Sales and Marketing
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

Position Summary:

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists the Cluster Government Sales
Director in leading all day-to-day activities related to sales with a focus on
building long-term| value-based customer relationships that enable achievement
of sales objectives. Achieves personal sales goals.

Preferred qualifications:

Language : Fluent in English| Arabic and other language is useful

Education : Bachelor’s Degree in Hospitality Management| Business Administration or any related field

Experience :

At least 2-3 years of experience of Sales Manager – Government.

5 experience in the Middle East.

Others: High level of IT competence and familiarity with Opera| Excel and Word applications.

Core Work Activities:

> Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated| complementary and not duplicative.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.

Develops relationships within community to strengthen and expand customer base for sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

Identifies new business to achieve personal and location revenue goals.

Understands the overall market – competitors’ strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the location based on market conditions and location needs.

Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

Supports the company’s service and relationship strategy| driving customer loyalty by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports the company’s customer service standards.

Provides excellent customer service consistent with the daily service basics of the company.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

_

Assistant Reservations Manager – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 20015105
Job Category Reservations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

.

__

Position Summary:

Responsible for leading and managing the Reservations Team to achieve budgeted and forecasted Rooms Revenue| through the conversion of Reservation calls to sales| whilst delivering customer satisfaction.

Maintain database accuracy in order to get return correct inventory and rates to market| segment our business property| and track our business to facilitate strategic analysis.

Perform any other reasonable task requested by the Director of Revenue.

Performance

Be fluent in the key principles of Marriott Pricing Strategies and Revenue Management (including Retail| Corporate| Leisure| Group; Rate Restrictions| hurdles and availabilities; Forecasts and Budgets; Key Revenue Management Metrics).

Be fluent in the key principles of Marriott Sales Programs.

Ensure Valhalla is an accurate representation both in information| inventory| rates and availability of the PMS| either through maintenance of IPS or the PRSNet (IPS properties: ensure that the Property Inventory report and Audit Report are run and reviewed daily).

Support the Revenue Management leader through providing accurate information pertaining to the market| forecasting| and other revenue management strategies.

Be able to update the daily information in the Revenue Plan| and take on other Revenue Management duties in the absence of the Revenue Management leader.

Provide contingency for the Revenue Management leader.

Work closely with the Sales Department to ensure Group Allocations and Reservations are handled diligently and accurately.

Monitor the Prospective/Tentative bookings to ensure accurate forecasting and stat using| and ensure timely group pickup/rooming lists.

Handle elevated customer queries and complaints relating to Rooms Reservations.

Co-host dinners/special events with the Sales Team and be involved in client entertainment as required.

Implementation and standards

Responsible for the brand standard adherence and divisional and corporate standards for the PMS and IPS| including rooms inventory (feature codes and descriptions)| rate categories including sell sequence and rate codes including market segmentation| seasonality and price points and timeliness of entry.

Responsible for the Reservations Team being fully compliant with the Marriott Core Reservation Standards.

Monitor results and take appropriate constructive action.

Responsible for all departments that may take reservation calls and make bookings| create profiles| make a group block etc. to adhere to Divisional| IPS and local standards| including Reservations| Front Office and the Sales/Events Department.

Take a leading role in the accuracy of the Company Profiles (maintain company profiles relationships and hierarchies for accuracy of StarTrack and internal profile consolidations| ensure timeliness and accuracy of rate codes on the company profiles for accurate corporate reservations).

Work closely with the Sales Team to ensure correct rate availability for contracted customers.

Monitor Group Reservations to ensure standards are met| data is inputted according to standards| conversion of group bookings is handled with a focus on revenue management| and rooming lists are entered in a timely and accurate manner.

Complete understanding and effective execution of current and new RM tools. This includes Opera PMS/S&C| IPS| PRSNet.

Take a leading role in all property PMS Conversions.

Undergo training for all RMS installations.

Have a complete understanding and effective use of the Hotel’s telephone system.

Understand Best Rate Guarantee compliance.

Communication

Liaise daily with the Revenue Management leader and Sales & Marketing leader regarding business on the books and the strategy for the day.

Convey customer feedback to assist the Revenue Management and Sales Teams in pricing and sales strategies.

_

Guest Experience Manager/Duty Manager – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 20014591
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

.

Position Summary:

Serves as the property Manager on Duty and oversees all property operations| ensuring that the highest levels of hospitality and service are provided.

Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby.

Serves as Guest Relations Manager and handles the tracking of service issues.

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviours.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Handles complaints| settling disputes| and resolving grievances and conflicts| or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained| guest satisfaction is achieved| and employee well-being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations| recognizes performance| and produces desired results.

Comprehends budgets| operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviours of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program| communicating and ensuring the process.

Ensures property policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

_

Assistant Housekeeping Manager – Courtyard World Trade Center – Abu Dhabi

APPLY HERE

Job Number 20029947
Job Category Housekeeping & Laundry
Location Courtyard World Trade Center| Abu Dhabi| Hamdan Bin Mohammed
Street (5th)|| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Courtyard by Marriott World Trade Center| Abu Dhabi brings in a fresh concept
that allows business travelers to be productive while still making room for
some fun. Its first class facilities are packed with all the modern essentials
21st century guests need – including complimentary Wi-Fi throughout the hotel
– and stylish and energetic places to hang out. Whether it’s meeting friends
and colleagues in the inviting neighborhood Fifth Street Café or enjoying
exquisite views of the city over a drink and light bites from the lively Up
and Below rooftop bar.

With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

.

Inspect guest rooms| public areas| pool| etc. after being cleaned by
Housekeeper to ensure quality standards. Run sold room reports| verify room
status| determine discrepant rooms| prioritize room cleaning| and update
status of departing guest rooms. Assist Housekeeping management in managing
daily activities. Act as a liaison to coordinate the efforts of Housekeeping|
Engineering| Front Office| and Laundry. Document and resolve issues with
discrepant rooms with the Front Desk. Prepare| distribute| and communicate
changes in assignment sheets/workboards. Communicate issues to next shift.
Complete required paperwork. Assist management in hiring| training|
scheduling| evaluating| counseling| disciplining| and motivating and coaching
employees.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move at a speed that is required to respond to
work situations (e. g.| run| walk| jog). Read and visually verify information
in a variety of formats (e. g.| small print). Visually inspect tools|
equipment| or machines (e. g.| to identify defects). Enter and locate work-
related information using computers and/or point of sale systems. Grasp| turn|
and manipulate objects of varying size and weight| requiring fine motor skills
and hand-eye coordination. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move through narrow| confined| or
elevated spaces. Move over sloping| uneven| or slippery surfaces and steps.
Move up and down stairs and/or service ramps. Continual use of manual
dexterity and gross motor skills with frequent use of bi-manual dexterity and
fine motor skills. Move| lift| carry| and place objects weighing less than or
equal to 55 pounds without assistance and in excess of 55 pounds with
assistance. Ability to push and pull a loaded housekeeping cart and other
work-related machinery over sloping and uneven surfaces. Stand| sit| kneel| or
walk for an extended period or high frequency across an entire work shift.
Listen and respond appropriately to the concerns of other employees. Speak
with others using clear and professional language. Perform other reasonable
job duties as requested by Supervisors.

_

Venue Manager – Greek Restaurant – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 20026305
Job Category Food and Beverage & Culinary
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

JOB SUMMARY

Manage daily restaurant operations and assists with menu planning| maintains
sanitation standards and assists servers and hosts on the floor during peak
meal periods. Strives to continually improve guest and employee satisfaction
and maximize the financial performance in areas of responsibility. Determines
training needed to accomplish goals| then implements plan.

CANDIDATE PROFILE

2-year degree from an accredited university in Food Service Management| Hotel and Restaurant Management| Hospitality| Business Administration| or related major.

2-year experience as Restaurant Manager

5 Star Hotel Experience

Preferably Greek Speaker

CORE WORK ACTIVITIES

> Managing Day-to-Day Operations

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.

Maintains service and sanitation standards in restaurant.

Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met.

Leading Food and Beverage Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Identifies the developmental needs of others and coaches| mentors| or otherwise helps others to improve their knowledge or skills.

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Ensures and maintains the productivity level of employees.

Provides the leadership| vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Ensures compliance with all food & beverage policies| standards and procedures by training| supervising| follow-up and hands on management.

Ensures compliance with all applicable laws and regulations.

Ensures compliance with food handling and sanitation standards.

Ensures staff understands local| state and Federal liquor laws.

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team.

Establishes guidelines so employees understand expectations and parameters.

Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Manages day-to-day operations| ensures the quality| standards and meets the expectations of the customers on a daily basis.

Displays leadership in guest hospitality| exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Acts as the guest service role model for the restaurants| sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage| service levels and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g.| greeting from hostess| speed of order taking and food and beverage delivery| fulfillment of special requests| collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates| including setting performance standards and monitoring performance.

Identifies the educational needs of others| develops formal educational or training programs or classes| and teaches or instructs others.

Ensures employees are treated fairly and equitably. Strives to improve employee retention.

Ensures employees receive on-going training to understand guest expectations.

Solicits employee feedback| utilizes an |open door| policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Strives to improve service performance.

Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Assists servers and hosts on the floor during meal periods and high demand times.

Recognizes good quality products and presentations.

Supervises daily shift operations in absence of Assistant Restaurant Manager.

Oversees the financial aspects of the department including purchasing and payment of invoices.

_

Assistant Multi-Outlet Manager – Khayal & Lobby Lounge – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 20026222
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels is Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests
creates moments that empower guests to shine at their very brightest. Our
enriching experiences| sophisticated spaces| and exceptional service are
designed to clear the mind and spark new ways of thinking and being| which
inspires even greater brilliance in our guests.

These ideas are the filter on everything we do from our physical spaces to our
service experience. Marriott believes our associates come first. Because if
you’re happy| our guests will be happy. It’s as simple as that. Our hotels
offer a work experience unlike any other| where you’ll be part of a community
and enjoy a true camaraderie with a diverse group of co-workers. Marriott
creates opportunities for training| development| recognition and most
importantly| a place where you can really pursue your passions. With Marriott
you will help keep this promise by delivering premium choices| sophisticated
style| and well-crafted details. With your skills and imagination| together we
will innovate and reinvent the future of travel™.

Guest Relations

Address guests| service needs in a professional| positive| and timely manner.

Thank guests with genuine appreciation and provide a fond farewell.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| PLEASED| Guest Response| LEAP) to resolve issues| delight| and build trust.

Provide assistance to individuals with disabilities| including assisting visually| hearing| or physically-impaired individuals within guidelines (e.g.| escorting them when requested| using words to explain actions| writing directions on paper| moving objects out of the way| or offering access to Braille or TDD phones).

Assists Management

Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

Encourage and motivate employees to perform their best| take responsibility for tasks and assignments| make decisions and provide input on possible improvements.

Ensure that hourly employees are trained on company core values| job roles| responsibilities| and technical and service aspects of the job.

Ensure employee compliance with company standards and policies and external regulations (e.g.| safety| OSHA| department-specific procedures such as food standards).

Assist management in establishing and communicating goals| performance expectations| timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.

Listen to hourly employees| suggestions for improving how work is done and how guests are served| gaining management support as needed to act upon suggestions.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality.

General Food and Beverage Services

Follow appropriate procedures for serving alcohol (e.g.| TIPs (Training for Intervention Procedures)| CARE (Control Alcohol Risks Effectively)).

Document any and all guest and employee incidents/accidents for management follow up.

Report any employee| guest| and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

Complete scheduled inventories (e.g.| opening inventory) of supplies| food| and liquor to check stock and requisition necessary supplies.

Maintain cleanliness of work areas throughout the day| practicing clean-as-you-go procedures.

Cash/Bank Handling

Obtain assigned bank and ensure accuracy of contracted monies| obtaining change required for expected business level| and keeping bank secure at all times.

Follow property control audit standards and cash handling procedures (e.g.| blind drops).

Bartending

Follow all state and local laws for serving alcohol responsibly (e.g.| last call times).

Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.

_

Assistant Front Office Manager (Female) – Aloft Palm Jumeirah – East Crescent

APPLY HERE

Job Number 20020353
Job Category Rooms and Guest Services Operations
Location Aloft Palm Jumeirah| East Crescent| Dubai| United Arab Emirates|
United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Step away from the regular – your Aloft adventure awaits!

Celebrate your style at Aloft Palm Jumeirah. Designed for the |always-on|
global travelers| the Palm Jumeirah sets the stage for an urban beach escape.
206 loft-inspired rooms with unmatched views and a vibrant social scene with 7
restaurants and bars| provide bold experiences. We offer easy-breezy access to
the Arabian Gulf| expansive malls and world-renowned attractions. Dubai
International Airport (DXB) is 40 kilometers away. Meet and mingle with
friends at our w xyz bar| grab a sweet| savory or healthy snack from re:fuel
by Aloft| our 24/7 kiosk| or play in our re:mix lounge. Plus| you can always
stay connected with free hotel-wide wired and wireless High Speed Internet!
Breeze into one of our Aloft rooms| featuring our ultra-comfortable signature
bed| walk-in shower| custom amenities by Bliss® Spa| and more. Our Chromecast
connectivity station charges all your electronics and links to the 48” LCD TV
to maximize work and play. Keep the vibe going at the beach side bar or end
the night in style at our authentic Mexican Cantina & Rooftop Bar – Luchador|
overlooking the iconic Burj Al Arab.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

Step away from the regular – your Aloft adventure awaits!

Celebrate your style at Aloft Palm Jumeirah. Designed for the |always-on|
global travelers| the Palm Jumeirah sets the stage for an urban beach escape.
206 loft-inspired rooms with unmatched views and a vibrant social scene with 7
restaurants and bars| provide bold experiences. We offer easy-breezy access to
the Arabian Gulf| expansive malls and world-renowned attractions. Dubai
International Airport (DXB) is 40 kilometers away. Meet and mingle with
friends at our w xyz bar| grab a sweet| savory or healthy snack from re:fuel
by Aloft| our 24/7 kiosk| or play in our re:mix lounge. Plus| you can always
stay connected with free hotel-wide wired and wireless High Speed Internet!
Breeze into one of our Aloft rooms| featuring our ultra-comfortable signature
bed| walk-in shower| custom amenities by Bliss® Spa| and more. Our Chromecast
connectivity station charges all your electronics and links to the 48” LCD TV
to maximize work and play. Keep the vibe going at the beach side bar or end
the night in style at our authentic Mexican Cantina & Rooftop Bar – Luchador|
overlooking the iconic Burj Al Arab.

_

Sales Manager – GCC – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 20010564
Job Category Sales and Marketing
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Front Office Manager – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 20022267
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility
include Bell Staff| At Your Service Operations & Guest Services/Front Desk.
Directs and works with managers and associates to successfully execute all
front office operations| including guest arrival and departure procedures.
Strives to continually improve guest and associate satisfaction and maximize
the financial performance of the department.

__

CANDIDATE PROFILE

Experience:

High school diploma or GED; 4 years experience in the guest services| front desk| or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management| Hospitality| Business Administration or related major; 2 years experience in the guest services| front desk| or related professional area.

Skills and Knowledge

Job Specific Computer Skills – Using computer hardware and software specific to job (e.g.| MARSHA| PMS| SFA| NGS| Delphi| Point of Sale| HR technology).
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment| meeting quality standards for services| and evaluation of customer satisfaction.
Operating Procedures – Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills – Using basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Number Facility – The ability to add| subtract| multiply| or divide quickly and correctly.
Mathematics – Using mathematics to solve problems.
Originality – The ability to come up with unusual or clever ideas about products| services or situations| or to develop creative ways to solve a problem.

CORE WORK ACTIVITIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
Demonstrating Leadership – Utilizing interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Improving Service – Improving service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.
Communicating with Supervisors| Peers| or Subordinates – Providing information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.
Coaching and Developing Others – Identifying the developmental needs of others and coaching| mentoring| or otherwise helping others to improve their knowledge or skills.
Developing and Building Teams – Encouraging and building mutual trust| respect| and cooperation among team members.
Modeling Appropriate Behaviors – Serving as a role model to demonstrate appropriate behaviors.
Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals| budget goals| team goals| etc.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Guiding| Directing| and Motivating Subordinates – Providing guidance and direction to subordinates| including setting performance standards and monitoring performance.
Communicating Information Timely – Informing and/or updating the executives| the peers and the subordinates on relevant information in a timely manner.
Setting Goals – Establishing challenging| realistic and obtainable goals to guide operation and performance.
Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates| absence.
Managing Daily Operations of the area or department – Managing day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.
Organizing| Planning| and Prioritizing Work – Developing specific goals and plans to prioritize| organize| and accomplish your work.

MANAGEMENT COMPETENCIES

Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment.
Applied Business Knowledge – Understands market dynamics| enterprise level objectives| financial metrics| and important aspects of Marriott|s business; skilled at using business knowledge to anticipate opportunities and risks.
Building a Successful Team – Skilled at building a cohesive team and facilitating goal accomplishment.
Building Strategic Working Relationships – Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
Building Trust – Ability to interact with others in an honest| fair and respectful way; giving others confidence in one|s intentions and those of the organization.
Communication – Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Leading Through Vision and Values – Keeps Marriott|s values and business strategy at the forefront of decision making and actions.
Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Strategic Decision Making – Ability to gather and organize information relevant to a long-range goal or vision| develop alternative strategies| and execute a course of action to carry out strategy.

BUSINESS RESULTS

Balanced Scorecard Results: Implements strategies and executes activities to
drive and continuously improve financial results| guest satisfaction| human
capital index and market share

JOB SPECIFIC TASKS

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures compliance with all Front Office policies| standards and procedures.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality| exemplifies excellent customer service| and creates a positive atmosphere for guest relations.
Solicits associate feedback| utilizes an “open door” policy| and reviews associate satisfaction results to identify and address associate problems or concerns.
Ensures associates are treated fairly and equitably.
Strives to improve service performance.
Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met.
Empowers associates to provide excellent customer service.
Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals.
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
Establishes and maintains open| collaborative relationships with associates and ensures associates do the same within the team.
Ensures recognition of associates is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Manages associate progressive discipline procedures for Front Office Staff.
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Reviews comment cards| guest satisfaction results and other data to identify areas of improvement.
Administers the performance appraisal process for direct report managers.
Interviews and hires managers and hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
Celebrates successes and publicly recognizes the contributions of team members.
Responds to and handles guest problems and complaints.
Observes service behaviors of associates and provides feedback to individuals and/or managers.
Manages department controllable expenses to achieve or exceed budgeted goals.
Ensures hotel policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Responsible for guest profiles in OPERA

_

Assistant Restaurant Manager – Sheraton Jumeirah Beach Resort – Al Mina Al Seyahi

APPLY HERE

Job Number 20013262
Job Category Food and Beverage & Culinary
Location Sheraton Jumeirah Beach Resort| Al Mina Al Seyahi| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Assistant Pool Bar Manager – Sheraton Jumeirah Beach Resort – Al Mina Al Seyahi

APPLY HERE

Job Number 20013259
Job Category Food and Beverage & Culinary
Location Sheraton Jumeirah Beach Resort| Al Mina Al Seyahi| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Inspect grooming and attire of staff| and rectify any deficiencies.
Communicate with guests| other employees| and/or departments to ensure guest
needs are met. Ensure staff is working together as a team. Monitor dining
rooms for seating availability| service| safety| and well being of guests.
Complete work orders for maintenance repairs. Complete scheduled inventories
of supplies| food| and liquor. Check stock and requisition necessary supplies.
Obtain assigned bank and ensure accuracy of contracted monies| obtaining
change required for expected business level| and keeping bank secure at all
times. Communicate last call at designated closing time. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees. Develop and maintain positive working
relationships with others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Assistant Fitness Manager – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 20013410
Job Category Golf| Fitness| and Entertainment
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Senior Sales Manager – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 20013459
Job Category Sales and Marketing
Location Marriott Hotel Al Jaddaf| Dubai| Al Jaddaf Area|Oud Metha Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_

ASST. RESERVATIONS MANAGER – Le Meridien Mina Seyahi Beach Resort & Marina – Jumeirah Beach – Al Sufouh Rd

APPLY HERE

Job Number 20009790
Job Category Reservations
Location Le Meridien Mina Seyahi Beach Resort & Marina| Jumeirah Beach –
Al Sufouh Rd| Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
https://www.marriott.com/marriott-brands.mi __ Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The Reservations department is responsible for identifying guest
needs| assisting guests in effective & efficient manner| converting business|
maximizing revenue| ensuring complete and accurate update of information in
compliance with company policy and strategy. The reservations department is
the heart of Mina Seyahi Complex; it is the first guest contact point| sets
guest’s expectation| adds value to the guest booking & stay experience. It is
critical to the overall success of our individual hotels.

_Job responsibilities will include| but not limited to the following:_

To ensure all written correspondence (fax & email) and telephone inquiries are answered within 24 hours of being received.

To ensure all reservations are correctly input into the computer system and maintained.

To assist in quality training and coaching to ensure consistent delivery of product and service standards.

To positively promote Revenue awareness within the Reservations Department

Maintain a close relationship with the European Tour Operators and local ground handlers| assisting and promoting the hotel with a prompt and helpful attitude.

To monitor future events which are likely to affect rooms occupancy and implement procedures to maximize market share.

To regularly review reservations| ensure that they are well managed and that all relevant information is entered for legal and history purpose.

To agree and set rooms yield strategy with the Revenue Manager and Director of Revenue.

To co-ordinate training for the Reservations Department and ensure that training log books are kept updated.

To manage room controls to ensure maximization of rooms occupancy and revenue.

To prepare the weekly schedule and time sheet.

To prepare the weekly stores order and maintain stock levels.

To work on any required project by Reservations Manager or management.

_To move into this position you should have:_

Tenure in current position minimum one year

Two years plus experience in similar role and five years experience in five stars property.

Train the trainer certificate preferred

Excellent problem solving skills| communication and reporting skills| customer service & people skills and flexible

Must be able to speak| write and converse freely in English
Attention to details

Integrity

Strong leadership skills

Reliability

Decision Making

Accountability

Excellent organization capability.

Learning and Continuous Development

Excellent Communication Skills

Self-Motivated

High Flexibility

Good Working Knowledge of Property Management Systems

_

Assistant Sales Manager – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 20010092
Job Category Sales and Marketing
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Job Summary

As the local| on property catering & group contact for social customers| the
Assistant Sales Manager| is responsible for proactively soliciting and
managing social group/catering-related opportunities. Prepares all event
documentation and coordinates with hotel departments| and customer to ensure
consistent| high level service throughout pre-event| event and post event
phases of hotel events . Ensures all events have a seamless turnover from
sales to service back to sales. Actively up sells each business opportunity to
maximize revenue opportunity. Achieves personal and team related revenue
goals. Ensures business is turned over properly and in a timely fashion for
proper service delivery. Responsible to learn how to support Marriott’s
Service and Relationship Strategy| driving customer loyalty by delivering
service excellence throughout each customer experience.

Job Family Core Work Activities

Create and Maintain Relationships with Clients -Reach out to clients to help manage the business process| set and meet client expectations and deliver according to the budget.

Exceeding Customer Expectations -Providing services that are above and beyond for customer satisfaction and retention.

Selling or Influencing Others -Convincing others to buy merchandise/goods or to otherwise change their minds or actions.

Proactive Selling -Taking action to go out and get clients and close sales.

Demonstrating Knowledge -Demonstrating knowledge of job-relevant issues| products| systems| and processes.

Organizing| Planning| and Prioritizing Work -Developing specific goals and plans to prioritize| organize| and accomplish your work.

Establishing and Maintaining Interpersonal Relationships -Developing constructive and cooperative working relationships with others| and maintaining them over time.

Supporting Marriott|s Service and Relationship Strategy -Planning and contracting the customer|s program/event| managing the success of the program/event and measuring service effectiveness.

Making Decisions and Solving Problems -Analyzing information and evaluating results to choose the best solution and solve problems.

Communicating Information Timely -Informing and/or updating the executives| the peers and the subordinates on relevant information in a timely manner.

Communicating with Supervisors| Peers| or Subordinates -Providing information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Improving Service -Improving service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Thinking Creatively -Developing| designing| or creating new applications| ideas| relationships| systems| or products| including artistic contributions.

Communicating with Persons Outside Organization -Communicating with people outside the organization| representing the organization to customers| the public| government| and other external sources. This information can be exchanged in person| in writing| or by telephone or email.

Generating and Delivering Accurate and Timely Results -Generating and providing accurate and timely results in the form of reports| presentations| etc.

Assistant Multi-Outlet Manager – Khayal & Lobby Lounge – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19180156
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels is Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests
creates moments that empower guests to shine at their very brightest. Our
enriching experiences| sophisticated spaces| and exceptional service are
designed to clear the mind and spark new ways of thinking and being| which
inspires even greater brilliance in our guests.

These ideas are the filter on everything we do from our physical spaces to our
service experience. Marriott believes our associates come first. Because if
you’re happy| our guests will be happy. It’s as simple as that. Our hotels
offer a work experience unlike any other| where you’ll be part of a community
and enjoy a true camaraderie with a diverse group of co-workers. Marriott
creates opportunities for training| development| recognition and most
importantly| a place where you can really pursue your passions. With Marriott
you will help keep this promise by delivering premium choices| sophisticated
style| and well-crafted details. With your skills and imagination| together we
will innovate and reinvent the future of travel™.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Operational Innovation Manager – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19125886
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
POSITION PURPOSE

The Black Belt is a high-potential member of the Leadership team accountable
for accomplishing innovative business process improvements resulting in
measurable financial and/or customer loyalty gains by applying the Lean and
Six Sigma methodology in his/her assigned area of responsibility
(hotel/area/division/corporate).

He/she is a Project Team leader who is an expert in the methodology and tools|
and mobilises the team members| and others in the organization| to accomplish
the aggressive goals specified in its Project Charter.

Over the course of a year| he/she would be expected to complete approximately
2 to 6 projects depending on size| complexity and resources. The Black Belt
must both influence others to overcome barriers| and coach/train team members
in the methodology. Black Belts report to the GM of either a hotel| area|
division or corporate| depending on the specific situation and the Master
Black Belt.

KEY ACCOUNTABILITIES

Working with the Master Black Belt (MBB) & Area Black Belt (ABB)| refines and
updates the Project Team Charters including problem statements| goals
(financial| customer| process)| project scope| staffing Team Members (usually
assigned part-time to the team)| and scheduling.

Plays primary role in selecting Team Members.

Plans and leads Lean operations Reviews for a specific process or the entire
business unit. Uses Lean tools to identify and eliminate waste and ensures buy
in of the leadership team for solutions recommended.

Accomplishes the Project Team’s goals by applying the DMAIC methodology
(including Define| Measure| Analyze| Improve| Control) and tools| including
measurement and statistical analysis tools| and process improvement
techniques.

Plans and schedules Project Team Member assignments and meetings; designs and
facilitates productive team meetings; and manages project activities outside
of team meetings.

Maintains project on schedule| keeps MBB informed of progress and problems|
and attempts to break down barriers to success of the project.

Leads 1-3 Project Teams and allocates resources such as own time and that of
team members to highest priorities (uses time wisely).

Creates motivated and high-involvement Project Teams by using active listening
skills| stimulating innovation| and providing clear direction and performance
rewards/ recognition. Coaches and trains Team Members in using DMAIC and team
skills.

Serves as the voice of the Project Team with Quality Council and MBB| and as
the point of contact between their Team and rest of the organization. Acts as
Six Sigma “zealot|” enthusiastically spreading knowledge about the methods and
project successes.

Participates in periodic project reviews with MBB and Quality Council| and
shares best practices with others in the organization.

Assures that the approved project improvements are successfully implemented
before Project Team disbands.

Applies performance management and review practices to Project Team Members
and contributes to their regular performance evaluation.

CORE COMPETENCY REQUIREMENTS

_Builds Personal Effectiveness_

Ø Acts with Integrity

Ø Communicates Effectively

Ø Exhibits Self-Confidence

Ø Makes Effective Decisions

|

_Builds Team Effectiveness_

Ø Builds Relationships

Ø Facilitates Open Communication

Ø Fosters Teamwork

Ø Supports Team Diversity

—|—

__

|

__

_Develops People_

Ø Attracts| Develops & Retains Talent

Ø Inspires Trust

Ø Leads By Example

Ø Leads Learning in the Organization

|

_Builds Competitive Advantage_

Ø Creates Strategic Focus

Ø Demonstrates Financial Acumen

Ø Drives Business Results

Ø Fosters Customer Focus

__

|

__

_Creates a High Performance Culture_

Ø Demonstrates Functional Excellence

Ø Executes Effectively

Ø Motivates & Inspires Others

Ø Takes Ownership

|

_Drives Change & Innovation_

Ø Builds Support for Change

Ø Drives Continuous Improvement

Ø Identifies & Applies Best Practices

Technical/Job-specific Competency requirements and related experience

Ø Strong effective communicator with PR attitude and skills

Ø Ability to build rapport with Executive Committee| General Manager(s) and
Area Executives

Ø Strong professional personality

Ø Constructively manage all stakeholders and break barriers

Ø Ability to build and lead effective and successful teams

Ø Analytical thinker combined with skills of thinking outside the box

Ø Ability to effectively use technology such as Internet and software

Ø Withstanding pressure without it having effect on efficiency or quality

Ø Open to change and ability to create and drive change

Ø Ability to deal with ambiguity and a changing environment

|

Ø Proven record of driving and delivering Financial Results

Ø Complete understanding of the importance of the Voice of the Customer

Ø Fluent written and spoken business English

Ø Business and industry experience at the strategic and tactical level

Ø Experience leading major initiatives

Ø Experience leading cross-functional teams

Ø Experience managing large-scale projects Strong analytical and diagnostic
skills

Ø Financial management

Ø Ability to breakdown cultural barriers

Ø _2 weeks of required Six Sigma-specific training_

QUALIFICATION STANDARDS

#

# Education and Experience

Bachelor’s Degree or equivalent education/experience required.

Proven track record of achieving results and managing teams. If coming from
hospitality management| appropriate level would be Executive Committee Member
or Department Head (or experience as Divisional or Corporate Director). This
role is positioned to develop “high-potentials” to assume roles with
significantly increased responsibilities upon completion of the Black Belt
role.

_This job description is not an exclusive or exhaustive list of all job
functions that an employee in this position may be asked to perform from time
to time._

_

Assistant Sales Manager – Corporate – Le Royal Meridien Abu Dhabi – Al Zahiyah

APPLY HERE

Job Number 20009998
Job Category Sales and Marketing
Location Le Royal Meridien Abu Dhabi| Al Zahiyah| Abu Dhabi| United Arab
Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The position assists with the soliciting and handling of sales opportunities.
Ensures business is turned over properly and in a timely fashion for proper
service delivery. Assists in leading all day-to-day activities related to
sales with a focus on building long-term| value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; no work experience required

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include participating on sales calls|
entertainment| FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Assists with managing and developing relationships with key internal and
external stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Supports the operational aspects of business booked (e.g.| generating
proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Assists in closing the best opportunities for the location based on market
conditions and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Senior Sales Manager – Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

APPLY HERE

Job Number 19166177
Job Category Sales and Marketing
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Sales Manager – Travel Industry – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19166695
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Conducts day-to-day activities related to
sales with a focus on building long-term| value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year of experience in sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Procatively builds and strengthens relationships with existing and new
customers to enable future bookings. Activities could include sales calls|
entertainment| FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Engaging in Sales Activities

• Researches and develops new leads for property business.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Upsells each buseinss opportunity to maximize revenue potential.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Additional Responsibilities

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sales Manager – GCC – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19166707
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Conducts day-to-day activities related to
sales with a focus on building long-term| value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year of experience in sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Procatively builds and strengthens relationships with existing and new
customers to enable future bookings. Activities could include sales calls|
entertainment| FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Engaging in Sales Activities

• Researches and develops new leads for property business.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Upsells each buseinss opportunity to maximize revenue potential.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Additional Responsibilities

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Restaurant Manager – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 19166326
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Dubai| Post Office Box 26525| Dubai| United
Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant policies| standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Reservations Manager (Temporary Contract – Feb/Aug 2020) – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19166777
Job Category Reservations
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related
opportunities. Manages and provides training and work assignments to
Reservations Sales staff. Actively up-sells each business opportunity to
maximize revenue opportunity. Achieves personal and team related revenue
goals. Responsible for driving customer loyalty by delivering service
excellence throughout each customer experience. Provides service to our
customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; no work experience required.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing| guest services| front desk| or related
professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property
revenue goals.

• Understands the overall market| including competitors’ strengths and
weaknesses| economic trends| supply and demand etc. and knows how to sell
against them.

• Closes the best opportunities for the property based on market conditions
and property needs.

• Monitors same day selling procedures to maximize room revenue and control
property occupancy.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Conducting Daily Reservations Sales Activities

• Responds to incoming reservations sales opportunities for the property that
are outside parameters of the .

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Uses sales resources and administrative/support staff effectively.

• Assists in monitoring group reservation forecast data.

• Coordinates with sales and Convention Services to process rooming lists and
reservation cards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Assists with monitoring accuracy of reservation sales orders within tracking
systems.

• Tracks no-show reservations and processes charges as needed.

• Checks daily arrivals to ensure all necessary billing instructions are
applied to reservations.

• Manages wait list and prioritizes order of wait list contacts to be made.

• Prepares work and maintenance orders.

Providing Exceptional Customer Service

• Supports customer loyalty and property’s brand standards by delivering
service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Provides excellent customer service consistent with the daily service basics
of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Sets a positive example for guest relations.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Handles guest complaints and disputes following the instant pacification
procedures.

Managing and Conducting Human Resource Activities

• Monitors reservations sales agents while on phone calls.

• Develops| implements and maintains a departmental orientation program for
employees to receive the appropriate new hire training to successfully perform
their job.

• Utilizes all available on the job training tools for employees.

• Creates monthly labor scheduling for team.

Additional Responsibilities

• Utilizes applicable intranet for resources and information.

• Creates contracts as required.

_

Assistant EBC Manager – Courtyard Dubai – Green Community

APPLY HERE

Job Number 19166841
Job Category Sales and Marketing
Location Courtyard Dubai| Green Community| Green Community| Dubai| United
Arab Emirates| United Arab Emirates
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Contact appropriate individual or department (e.g.| Sales| Data
Administration| Accounting) as necessary to resolve guest calls| requests| or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott| including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets| gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer| record| and process all guest
calls| requests| questions| or concerns. Perform general office duties to
support Sales & Marketing (e.g.| filing| sending emails| typing| faxing).
Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Cluster Assistant Food Safety Manager – Waldorf Astoria Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Hygiene Manager oversees the maintenance/upgrade of sanitation and
hygiene standards to ensure all food served to guests and employees are free
of microbiological| chemical and physical contamination and all work areas
conform to required Hygiene and Sanitation levels.
What will I be doing?
The Cluster Hygiene Manager is responsible for the maintenance/upgrade of
sanitation and hygiene standards to ensure all food served to guests and
employees are free of microbiological| chemical and physical contamination and
all work areas conform to required Hygiene and Sanitation levels.
Specifically| the Hygiene Manager will perform the following tasks to the
highest standards:
Propose and maintain minimum standards in all work areas| stores| receiving and disposal areas to adhere at all times to required hygiene standard

Responsible for effective and efficient maintenance of records related to the Hotel|s sanitation and hygiene efforts/progra

Formulates and maintains an up-to-date methodology manual that is constantly available for use and review by the section personne

Responsible for promoting effective dissemination coordination with the rest of the staff in the Hote

Responsible for the office/section area being clean and orderly with an organized and efficient workflow
Performs special assignments and projects assigned to the office by the superiors
Conduct and chair the FSS Monthly Meeting
Monitors| assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment
Is part of the Hotel|s Sanitation Team| which conducts monthly sanitation inspections throughout all food handling areas and generate respective reports
Continually liaises with external agencies (laboratory| government bureau| health practitioners| etc.) on sanitary matters.

What are we looking for?

A Cluster Hygiene Manager serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully full this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Minimum two to three years work experience as Hygiene Manager in a hotel or similar large restaurant complex| preferable prerequisite is experience in the Hotel industry
Responsible self-starter| capable of handling multi-faceted projects and of working under pressure
Good communication and guest relation|s skills| a proactive problem solver
Creative with international culinary focus and flare. Attention to detail
Team player| who values teamwork| has good team building skills and is able to communicate effectively with all levels of team members
Equips and motivates team members to achieve predetermined goals| installing and maintaining appropriate empowerment Programs
Personable and pleasant to deal with. Reliable and approachable
Positive can do attitude and flexible approach manages with humility
High degree of integrity. Strong leadership. Nurtures and develops team members| encouraging innovation
Good personal grooming and personal presentation
Understands and respects local culture| able to adapt to changing environment
Holds a qualification in Kitchen Production| Butchery and Management
Able to develop close communications and relationships with team members
Good computer skills. – Effective trainer| experienced in the delivery of skills training
Familiar with current culinary trends and methods
Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards Certifications
Bachelor of Food Science
GMP (Good Manufacturing Practice)
HACCP (Hazard Analysis and Critical Control Point) – ISO 22000 (Food Safety Management System)/ Quality Management System ISO 9001
OHSAS 18001 (Occupational Health and Safety management System)
Train the Trainers – Facilitator
Environment Management System ISO 14001
GROOMING/UNIFORMS All employees must maintain a neat| clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process
NOTICE: Standing| bending| stooping| and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week| twenty-four hours a day. In addition| this is a hospitality business and a hospitable service atmosphere must be projected at all times

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Shidarta Lounge Manager1 – Waldorf Astoria Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Restaurant Manager is responsible for managing restaurant operations to
deliver an excellent Guest and Member experience while training staff and
working within budgeted guidelines.
What will I be doing?
As a Restaurant Manager| you are responsible for managing restaurant
operations to deliver an excellent Guest and Member experience. A Restaurant
Manager will also be required to manage| train| and develop team members and
work within all budgeted guidelines. Specifically| you will be responsible for
performing the following tasks to the highest standards:
Manage Restaurant operations
Maintain exceptional levels of customer service
Recruit| manage| train and develop the Restaurant tea

Manage guest queries in a timely and efficient manne

Work within budgeted guidelines in relation to Food and Payrol

Drive sales to maximize budgeted revenu

Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Set departmental targets and objectives| work schedules| budgets| and policies and procedures
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Restaurant Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree in relevant area
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

RC| RAK AL Wadi Desert -Housekeeping Manager – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 19103089
Job Category Housekeeping & Laundry
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to verify
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Verifies all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand|s service culture.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Bar Manager – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19159627
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and consists
of more than 80 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you’re happy| our guests will be happy. It’s as simple as that. Our hotels
offer a work experience unlike any other| where you’ll be part of a community
and enjoy a true camaraderie with a diverse group of co-workers. JW creates
opportunities for training| development| recognition and most importantly| a
place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our
associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars. Position assists with menu planning| maintains sanitation
standards| assists servers and hosts on the floor during peak meal periods and
supervises Restaurants/Bars and Room Service Departments| where applicable.
Responsibilities include ensuring guest and associate satisfaction while
maintaining the operating budget. Accountable to ensure standards and legal
obligations are followed.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – Based on operations
Titles of Direct Reports – Supervisor and below

CANDIDATE PROFILE

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Education or Certification

High school diploma or GED; 4 years experience in the food and beverage| culinary| or related professional area.

OR

2-year degree from an accredited university in Food Service Management| Hotel and Restaurant Management| Hospitality| Business Administration| or related major; 2 years experience in the food and beverage| culinary| or related professional area.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

_
_

_

Sales Manager Leisure – GCC – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 19160196
Job Category Sales and Marketing
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Responsible for achieving hotel targets by optimizing revenues through an
assigned account base| as well as prospecting new clients in assigned markets.
Assigned markets may change according to hotel needs. The key measurement of
performance will be performance versus the Revenue goals.

Responsible for account management on an assigned account base and geographic area| ensuring revenue maximization| achievement of personal targets and increasing fair market share versus competitor set.
Set up appointments and make personal sales calls| telemarketing and insider tours to all existing and potential accounts within assigned account base and geographic area.
Proactively prospects new accounts for the hotel and Marriott International by following the sales process through to convert into ‘producing’ accounts.
Responsible for all segments of assigned geographical markets.
Demonstrate high energy levels and focus on providing consistently high levels of customer service.
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.

Follow up of tentative bookings in the assigned markets.

Follow up on lost business and bring information about them to the knowledge of the department superior.

Manages the completion of all RFPs/FIT contracts solicitations ensuring they are completed accurately and in line with budgeted guidelines. Ensuring accurate follow up and communication both internally to reservations and accounting departments and confirmation to client.

SMART contracting to ensure optimum yielding during annual rate negotiations.

Re-negotiation of SET agreements within guidelines for all accounts within agreed time frames. Ensuring accurate follow up and communication both internally to reservations and accounting departments| and confirmation to client.

Keep department superiors informed of all changes in the customer profile.

To arrange and manage familiarization trips and educational to properties in line with business needs.

Attend trade shows| sales blitz| workshops| etc. in the assigned markets.

Communicating client requirements in a timely and accurate manner to all internal departments as required| ensuring delivery of superior guest service.

Take personal responsibility for understanding the Marketing plan and the required budgetary guidelines of the Hotel| to enable empowered decisions in all rate negotiations.

Assist the Assistant Director of Sales/Director of Groups & Banqueting in defining an annual sales action plan within set cost budget structure| take responsibility for the compilation of the competitor rate and product information and execute set actions accordingly.

Comply and execute monthly sales action plans as agreed with Assistant Director of Sales and Director of Groups & Banqueting.

Maintain valid call objectives and relevant action plans for each account/prospect and ensure all follow up is executed in a timely manner.

Ensuring that the sales activities re aligned with hotel strategy.

Maintain knowledge of market| competition and customers. Keep close follow up on developments of the competitor hotels (occupancy| structural alterations| renovation| special campaigns| rate promotions| marketing efforts| theme events etc.) Also explore and compare FIT and Group traffic (who is accommodating guests in which hotel) amongst the competitors.

Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel.

Maintain Company Brand Standards within the hotel.

Adhere to the Corporate HID’s.

Assist the Sales Executive and Sales Coordinator where required| to ensure the efficient day to day operations of the Sales Department.

Attend daily departmental briefing providing accurate updates on details of bookings and enquiries of the previous day.

Ensuring to utilise systems (Opera| Outlook| Bridge| Team Hot etc.) to the full capacity.

Document all sales actions in Opera.

Update OPERA contact database at all times.

Responsible for assigned account base statistics. Supervise completion of reports.

On weekly basis| prepare an activity report which will cover sales call reports| insider tours| fam trips| new agencies| meetings| entertainment and other functions they participated in during the week and presents to Assistant Director of Sales.

Update Assistant Director of Sales & Director of Groups & Banqueting on monthly results.

Participate in marketing strategies and take responsibility for agreed projects| such as direct marketing| production of sales collateral and advertising campaigns| in support of Director of Sales.

Understand and strictly adhere to the Rules & Regulations established in the Talents Handbook and the Hotel’s policy on Fire| Hygiene| Health & Safety.

Ensure that all potential and real hazards are reported and rectified immediately.

Additional responsibilities and tasks can be added at any time according to
the needs of the business and of the hotel.

_

Asst. Manager Engineering – Aloft Al Ain – Hazza Bin Zayed Stadium Development

APPLY HERE

Job Number 19160260
Job Category Engineering and Facilities
Location Aloft Al Ain| Hazza Bin Zayed Stadium Development| Al Ain|
United Arab Emirates| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Install| maintain| perform preventative maintenance on| and recommend
replacement of tools| appliances| and equipment. Calibrate all controls|
gauges| meters| etc. Identify| locate| and operate all shut-off valves. Order|
mark| and stock parts and supplies as needed. Maintain inventory and purchase
orders log. Inspect tools| equipment| or machines. Enter and locate work-
related information using computers. Operate power lift. Complete the life
safety checklist| including the fire-pump run test and generator run test.
Inspect fire sprinkler valves and alarm systems. Assist in development of
disaster response protocols. Respond and attend to guest repair requests.

Assist management in hiring| training| scheduling| evaluating| counseling|
disciplining| and motivating and coaching employees. Follow all company and
safety and security policies and procedures; report maintenance problems|
safety hazards| accidents| or injuries; and complete safety training and
certifications. Ensure uniform and personal appearance are clean and
professional| and maintain confidentiality of proprietary information. Welcome
and acknowledge all guests according to company standards| anticipate and
address guests’ service needs| and assist individuals with disabilities.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Ensure adherence to quality expectations and standards; and
identify| recommend| develop| and implement new ways to increase
organizational efficiency| productivity| quality| safety| and/or cost-savings.
Speak with others using clear and professional language. Visually inspect
tools| equipment| or machines. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 50 pounds without assistance.
Grasp| turn| and manipulate objects of varying size and weight. Stand| sit| or
walk for an extended period of time. Move up and down stairs and/or service
ramps. Perform other reasonable job duties as requested by Supervisors.

_

Assistant Restaurant Manager – In Room Dining – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19159632
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars. Position assists with menu planning| maintains sanitation
standards| assists servers and hosts on the floor during peak meal periods and
supervises Restaurants/Bars and Room Service Departments| where applicable.
Responsibilities include ensuring guest and associate satisfaction while
maintaining the operating budget. Accountable to ensure standards and legal
obligations are followed.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – Based on operations
Titles of Direct Reports – Supervisor and below

CANDIDATE PROFILE

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Education or Certification

High school diploma or GED; 4 years experience in the food and beverage| culinary| or related professional area.

OR

2-year degree from an accredited university in Food Service Management| Hotel and Restaurant Management| Hospitality| Business Administration| or related major; 2 years experience in the food and beverage| culinary| or related professional area.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

_

Cluster Assistant Reservation Manager – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 19147811
Job Category Reservations
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Oversee accuracy of room blocks| reservations| and group market codes.
Communicate company values and/or culture to new employees. Review and
implement new Reservations procedures. Process all reservation requests|
changes| and cancellations received by phone| fax| or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability of
room type and rate. Explain guarantee| special rate| and cancellation policies
to callers. Accommodate and document special requests. Answer questions about
property facilities/services and room accommodations. Follow sales techniques
to maximize revenue. Input and access data in reservation system. Respond to
any challenges found for accommodating rooming requests. Set-up proper billing
accounts according to Accounting policies. Troubleshoot| resolve| and document
guest issues and concerns or escalate/refer to appropriate individual. Assist
management in training| scheduling| counseling| and motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate
and address guests| service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Read
and visually verify information in a variety of formats. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Corporate Sales Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 19156640
Job Category Sales and Marketing
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Floor Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 19157175
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Duty Manager – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19157169
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Assistant Guest Relations Managers – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19155927
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The Assistant Guest Relations Manager is responsible for maintaining 100%
reliability in the recognition of all JW Marriott guests visiting the hotel|
and for informing all hotel departments of the VIP guests’ arrivals;
(un)expressed special needs| requests| and personal preferences and for
creating loyalty versus satisfied guests.

S/he is responsible for training and continuously energizing the Guest
Recognition process throughout the hotel. The Asst. Guest Relations Manager is
also responsible to ensure Lobby presence during peak times.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 2
Titles of Direct Reports – Guest Relations Team – Leaders| Guest Relations Supervisor

CANDIDATE PROFILE

Experience:

Minimum of 1 year previous experience as Assistant Guest relations Manager / Assistant Front Desk Manager or related department within a five star hotel.

Skills and Knowledge

Strong ability to forge professional relationships with guest| co-workers and leaders.
Ability to maintain hotel’s standards| policies and procedures.
Professional image and personality including confidence.
Leadership skills| thinking clearly| quickly and making decisions.
Team player| working well with other departments and co-workers.
Full Comprehension of software used including Opera and GXI.
Ability to go the extra mile| to provide the extra attention in order to satisfy guests’ individual needs and wants.
Should be creative| innovative and strive for continuous improvement.
Ability to motivate staff and maintain a cohesive team.
Ability to handle all disciplinary counseling as necessary according to JW Marriott Employee Hand Book.
Ability to maintain positive| professionally represent and engaging relations with guests and co-worker.
Organized and focused in high stress situations
Proficiency in Outlook and Microsoft Excel
Fluency in English language – both written and spoken. Any additional language preferably Arabic is an advantage
Ability to ensure security and confidentiality of guests.
Ability to overcome objections| understand and respond appropriately to guest inquiries and needs while remaining calm and courteous.
Ability to multi task and take on cross functional tasks when required.
Attention to details.
Ability to direct and supervise others.
Ability to train and develop others.
Initiate and Involve in additional projects and duties as assigned by leaders and ability to match the deadline.

Education or Certification

College Education or equivalent hospitality studies required

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Guest

Oversee the arrival experience for all VIPs and Transportation guests; Room Blockings| Meet and Greet| Check In| Rooming of the VIP guests.
Maintain appropriate Lobby Coverage at peak times| ensuring all time of the day coverage through lobby hostesses / host.
Establish a positive relationship with repeat guests whilst maintaining a professional and attentive manner.
All preferences| special requests| complaints and general notes are to be updated in the guest profile for future reference.
Look for ways to continuously improve the Guest Relations process and provide lateral service to other departments to assist them with enhancements to the Guest Recognition process.
Assist the Assistant Director – Guest Experience to coordinate audit of important guests being noted through reservation on regular basis.
Ensure guests are assigned the correct VIP status and pre-arrival planning is properly done and actioned appropriately.
Oversee room blockings| ensuring guest preferences are taken into account. Coordinate with relevant departments ensuring no delay at Check In.
Ensure amenities / room drops are arranged| organized and placed prior to guest arrival| coordinating effectively with relevant departments.
Assist with problem resolution where appropriate| follows up when necessary. Ensure records are updated through GXI and Manager on Duty’s reports.
Perform daily quality checks to ensure all reservations have been handled according to the JW Marriott Marquis standards.
Maintain confidentiality of all guest information.
Monitor ongoing training with existing staff and ensure that new staff is certified as required.
Manages day to day activities| ensure the quality| standards and expectations are met and exceeded at all times.
Serve as a leader in displaying outstanding hospitality skills.
Empower associates to provide excellent customer service.
Ensure associates understand and deliver guest expectations.
Participate in trainings and induction plans especially topics related to cultures and regulations of the country.
Organizing the special events in lobby such as National day| Eid and so on by arranging celebration related materials and involving other Front office associates and protocol team as when needed. Keeping in mind guest engagement which results in positive Guest voice.
Any VIPs from Royal families or Govt. officials and/or other VIPs are to be dealt with and communicated to FO Management| Protocol and LP Management and if needed other operations department.
Ensuring the authentic service representation in lobby are inline and consistent service. Example – Coffee and Dates are being arranged by assigned staff and consistently.
Responsible of dealing with the police or any government department as needed during duty hours.
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline.

Business

Knowledgeable and comply with hotel policies
Fully aware of the day’s arrivals & their preferences| hotel facilities and promotions| occupancy & rooms rates
Assist Guest Relations Manager for managing the operations and admin tasks including conducting performance appraisals| job chats of designated staff ensuring development plans are in place and used.
Ensure effective coaching and counselling methods are used.
Ensure progressive discipline is utilized when required.
Understand fully the standards and procedures of Front Office| and Guest Relations and sub departments.
Lead and direct the Guest Relations team.
Monitor system| equipment and lack of stationary challenges and coordinate with internal and external partners to rectify the situation immediately.

Training

Perform ad hoc on-the-job individual and team trainings as needed to ensure that all team members have the adequate product knowledge and coordinate with related departments.
Ensure Guest Relations Team attends all mandatory trainings.
Conduct ongoing training with existing staff and ensure that new staff is certified as required.
Assist employees wherever necessary in performing all job functions.
Drive the Guest Relations Brand Standards and appropriate engagement and communication with guests and colleagues
Monitor and ensure that employees perform their job functions to the hotel’s expected level of service.

Communication

Compile and distribute all Managers on Duty Reports as requested.
Oversee and ensure all VIP information is communicated effectively through the Daily Rehearsal and emails.
Ensure that all pertinent information is provided to guests and colleagues.
Ensure that all communication with guests and colleagues is complete| accurate| engaging and positive.
Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift.
Attend daily line-ups and communicate all challenges| successes and operational information with the rest of the team
Show respect to diversity by using only official language “English” at work place.
Review and evaluate processes| revise if necessary. Come up with out of the box ideas| worthy of being bench marked in the company.
Monitor and maintain cleanliness and working condition of department equipment and supplies.
Participate in related project teams

Duty Manager – Delta Hotels Jumeirah Beach – Dubai

APPLY HERE

Job Number 19157460
Job Category Rooms and Guest Services Operations
Location Delta Hotels Jumeirah Beach| Dubai| Bahar 7| Jumeirah Beach
Residences| Dubai| United Arab Emirates| United Arab Emirates
Brand Delta Hotels and Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With our diverse portfolio of locations| you’ll find Delta Hotels in world-
renowned cities and prestigious resorts across Canada. Delta Hotels is a
Marriott International brand and offers you the opportunity to find the
hospitality job and career journey that|s right for you. With more than 1100
managed properties and 19 brands you|ll find Marriott International in your
neighborhood and in more than 74 countries across the globe. Find Your World™
at Delta Hotels.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest or property related
situation. Manages the flow of questions and directs guests within the lobby.
Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate
department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies| standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/associate situation as needed to insure the
integrity of the property is maintained| guest satisfaction is achieved| and
associate well being is preserved.

• Empowers associates to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures associates understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to
obtain feedback on quality of product| service levels and overall
satisfaction.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of associate and guest
accidents.

• Observes service behaviors of associates and providing feedback to
individuals.

• Conducts regular inspection tours of the entire facility for appearance|
safety| staffing| security| and maintenance.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Ensures associates are cross-trained to support successfully daily
operations.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Understands and| if necessary| implements all emergency plans including
accident| death| elevator| thefts| vicious crimes| bombs| fire| etc.

_

Spa Manager – Hilton Ras Al Khaimah Resort

APPLY HERE

JOB DESCRIPTION
 
A Spa Manager is ultimately responsible for overseeing the spa operations and
team to deliver an excellent Guest and Member experience while managing annual
revenue targets.
What will I be doing?
As a Spa Manager| you are ultimately responsible for overseeing the spa
operations and team to deliver an excellent Guest and Member experience. A Spa
Manager will also be required to achieve revenue targets and manage customer
feedback. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Manage overall operations of the spa
Manage and carry out procedures| have current knowledge of treatments| and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings| payments| and consultation card

Managing spa team members and beauty therapists to ensure high motivation| provision of high quality service and ongoing developmen

Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based scheme

Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movemen

Manage customer feedback effectively to ensure continuous service and programme improvement
Instill brand values and standards to maintain quality on a daily basis
Liaise with other hotel departments
Ensure customers and guests receive friendly and consistent personalised service from all team members
Respond to audits to ensure continual improvement is achieved
Maintain awareness of department security related to cash| stock and equipment and ensure all department procedures are followed
Ensure health| safety and COSHH regulations are complied with and club rules are observed by members| clients and guests

What are we looking for?

A Spa Manager serving Hilton brands is always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Management experience within the spa industry
Ability to meet financial targets
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions: :

Knowledge of the local market
Relevant qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure manages assigned international source
markets| analyses local destination trends and competitor activity to
recommend strategies that keep the hotel a leader in the marketplace through
the development of future and repeat leisure business.
What will I be doing?
As Cluster Sales Manager – Leisure you will manage your assigned international
source markets| analyse local destination trends and competitor activity to
recommend strategies and activations that keep the hotel a leader in the
marketplace through the development of future and repeat leisure business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Management of assigned international source markets and account portfoli

Development of new emerging source market

Development of new prospect leisure accounts and local DMC

Analysis local destination trends and competitor activity to identify new potential busines

Develop account relationships and travel to the assigned source markets to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Support Leisure Contracting
Negotiate room rates/packages with leisure tour operators and local DMCs
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| roadshows and exhibition (local and international) as required
Produce accurate and timely reports that meet the needs of the Cluster Director of Sales and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures

What are we looking for?

UAE Hospitality Experience
Min. 2 year experience in sales
Profound understanding of the leisure segment
Profound knowledge of assigned leisure key source markets and travel trends
Profound knowledge of local DMC|s and key tour operators
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its _global brands_. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager Leisure – CIS Market – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager Leisure analyses CIS market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager Leisure| you will analyse CIS market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis CIS market trends and competitor activity to identify business leads
Develop customer accounts and travel within the CIS Market area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with tour operator and DMC|

Develop and implement creative CIS marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of CIS market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Front Office Manager – Hilton Sharjah

APPLY HERE

JOB DESCRIPTION
 
A Front Office Manager supervises the Front Office Team to ensure that Team
Members are prepared and well-informed to deliver our Guests an exceptional
experience from check-in through check-out.
What will I be doing?
As Front Office Manager| you will oversee the Front Office Team which is the
main connection between the Guest| the hotel| and the various hotel
departments. A Front Office Manager is responsible for managing the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

– Set departmental objectives| work schedules| budgets| policies| an

procedures

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Front Office team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Front Office Managers serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel| leisure| and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Leisure (Germany Nordic & Benelux Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Leisure (Eastern Europe Market) – DoubleTree by Hilton Resort & Spa Marjan Island – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Sales Manager – Leisure analyses local market trends and competitor
activity to recommend strategies that keep the hotel a leader in the
marketplace through the development of future and repeat business.
What will I be doing?
As Cluster Sales Manager – Leisure| you will analyse local market trends and
competitor activity to recommend strategies that keep the hotel a leader in
the marketplace through the development of future and repeat business.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Analysis local market trends and competitor activity to identify business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate client

Develop and implement creative local marketing channels| including social media channel

Prepare company contracts for the hotel in accordance with current business and pricing condition

Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales programs
Attend Sales events| as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business leads
Answer customer queries in a prompt and professional manner
Manage staff performance in compliance with company policies and procedures
Recruit| manage| train and develop the Sales team

What are we looking for?

A Cluster Sales Manager – Leisure serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Projects Manager – Civil Infrastructure – AECOM – UAE

APPLY HERE

AECOM Projects Manager – Civil Infrastructure- Al Ain in Al Ain- United
Arab Emirates
United Arab Emirates – Abu Dhabi- Al Ain
Job Summary
The ideal candidate must have experience in a similar capacity and possess experience in management system software.
Undertakes full day to day PM role on a project or on a range of projects based in the UAE and Oman.
She/he may also run a significant component of a major project from inception to completion.
Plans- directs- and supervises all operations included in moderately-sized projects with some risk and complexity; moderate financial impact.
Manages and leads the overall project and/or team- including all technical- financial- and client satisfaction areas using consistent processes and tools.
Works under minimal supervision.
Take on full responsible for all aspects of the project.
Be responsible for a segment of a large / major project under the general guidance of an SPM .

Competent with all relevant AECOM systems and processes.

Provides (where required) support for business development activities.

Participates in networking events.

Builds and develops Client relationships.

Supports in professional development of more junior staff.

Responsible for all commercial- technical- contractual programme (time)- and quality aspects of the project.

Should have experience in Design elements and should have good understanding of safety in design principles.

Commercially accountable for all aspects of his/her project including but not limited to cost profitability- cash collection and resource management.

Responsible for ensuring the quality of all deliverables.

Is accountable for all contractual issues including AECOM DOA|s and risk committee procedures.

Minimum Requirements

10-15 years with at least 5 years of relevant PM experience

Understands technical and procedural aspects of project delivery from inception to post-completion and is able to identify and promote solutions.

Develops strong and effective relationships with clients and gain their confidence.

Excellent communication skills. Excellent organisational skills.

Recognised as a team leader / collaborator- who shares knowledge freely and offers support to his reportees- peers and seniors.

Preferred Qualifications

Engineering Degree is essential plus PMP certification e.g.. PE (or equivalent) or working towards.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Program and Project Management

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 227212BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Infrastructure Senior Project Manager – AECOM – UAE

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AECOM Infrastructure Senior Project Manager- Abu Dhabi in Abu Dhabi-
United Arab Emirates
United Arab Emirates – Abu Dhabi- Abu Dhabi
Job Summary
The Senior Project Manager will on a daily basis- plan- direct- and oversee
all aspects for infrastructure for a world class Infrastructure development
project. Provide direction & management of projects to ensure on-schedule
completion- within budget- in accordance with contractual obligations. The
incumbent will be responsible for the scope development- scope management
including overview of design and commercial performance of the project to meet
goals and objectives.
Job Duties:

Liaison and coordination with the Project Director and Client on a day to day basis as required.

Direct and manage the implementation of the project including coordination with project stakeholders- consultants- contractors and other external and internal parties to achieve project milestones.

Act as the Company representative with the Client and selected consultants and contractors during the program execution.

Negotiate changes to the scope of work with the client and contractors to meet project requirements. Responsible for following up on instructions & commitments associated with the project.

Oversee establishment of Project Execution Plan- Health & Safety Plan- Control Plan and other documents.

Establish the program requirements for all areas of the project and monitor the draft and final deliverables for adherence to these criteria.

Assign responsibility to key subordinates and monitor progress of assigned tasks and deliverables

Work with other managers- project engineers and discipline heads to develop budgets- schedules and plans for the various elements of a project.

Work with the key project individuals to devise and execute actions plans to rectify potential cost overruns or delays- or to accommodate significant changes to the scope of work.

Monitor and report to management on the progress of all project activities within the program- including significant milestones- and any conditions- which would affect project cost or schedules.

Establish and chair weekly progress meetings to review project status and formulate actions items. Prepare weekly and monthly reports.

Perform other responsibilities associated with this position as may be appropriate.

Ensure compliance with the company`s Quality Assurance policies and procedures

Provide input to performance reviews and development plans for subordinates.

Assist the Manager in identification and pursuit of business development opportunities.

Prepare proposals and qualification documents in the interest of obtaining new assignments.

Assist the Manager in recruiting staff members.

Provide such further assistance to senior management as may be required from time to time.

Review the design works and assist in providing technical support to the design team to ensure that the works are in line with the client design and scope targets.

Implementation of safe work environments in the office and on construction sites.

Supervise a number of AECOM team members as required.

Minimum Requirements

Specific Skills Required:

Has extensive experience with Abu Dhabi Government Authorities and worked before with MUSANADA and ADM. Preferably to be approved previously by them in major projects.

Fully understanding of Abu Dhabi Authorities requirements and coordination including Town Planning.

Extensive experience in managing Major Infrastructure Development Project (with multidiscipline Infrastructure).

Preferably to have Roads Design Technical background.

Preferred Qualifications

Minimum 15 years of experience within similar projects.

PMP- MBA or equivalent is preferable.

Proficiency in Arabic language would be advantageous.

Membership of recognized professional institutions is preferable.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Program and Project Management

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 228162BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.