Venue Manager – Torno Subito – W Dubai – The Palm – West Crescent

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Job Number 19085120
Job Category Food and Beverage & Culinary
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Complex Sales Manager – Le Meridien Al Aqah Beach Resort – Dibba Road

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Job Number 19085295
Job Category Sales and Marketing
Location Le Meridien Al Aqah Beach Resort| Dibba Road| Fujairah| United
Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Barasti Operations Manager – Le Meridien Mina Seyahi Beach Resort & Marina – Jumeirah Beach – Al Sufouh Rd

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Job Number 19085273
Job Category Rooms and Guest Services Operations
Location Le Meridien Mina Seyahi Beach Resort & Marina| Jumeirah Beach –
Al Sufouh Rd| Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World. ™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic décor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

Barasti Beach Bar & Restaurant is a vibrant beach venue that is constantly
full of excitement. Situated on its own private beach| just a stone|s throw
from the Palm Jumeriah and comes with stunning views and an extensive food and
beverage listing – it|s no wonder Barasti has become an institution of the
Dubai social scene.

The ever busy beach venue| renowned for its great music and delectable menu|
topped the list of the world’s best 100 bars (www.worldbestbar.com). Barasti
has also received numerous local awards| most recent awards being _Ahlan_ Best
Bar in Dubai and _Time Out’s_ Best Outdoor Bar and Highly Commended Sports
Bar.

_Job responsibilities will include| but not limited to the following:_

Plan and direct the functions of administration and planning of Barasti Bar & Restaurant to meet the daily needs of operation.

Clearly describe| assign and delegate responsibility and authority for the operation of Barasti Bar & Restaurant

Develop| implement and monitor schedules for the operation of Barasti Bar & Restaurant to achieve a profitable result.

Participate with the chef and managers in the creation of attractive and merchandising menus designed to attract a predetermined customer market.

Implement effective control of food| beverage and labor costs in Barasti Bar & Restaurant.

Planning| establishing and achieving predetermined profit objectives and desired standards of quality food| service| cleanliness| merchandising and promotion.

Regularly review and evaluate the degree of customer acceptance of Barasti Bar & Restaurant. Recommend to management new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers| a material change in the make-up of the customer market| or a change in the competitive environment.

Develop operating tools necessary and incidental to modern management principles| i.e.| budgeting| forecasting purchase specifications| recipes| portion specifications| menu abstracts| food production control| job descriptions| etc.

Continuously evaluate the performance and encourage improvement of the personnel in Barasti Bar & Restaurant. Plan and administer a training and development program within the department which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development.

Regular attendance in conformance with the standards| which may be established from time to time| is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action| up to and including termination of employment.

Due to the cyclical nature of the night club industry| candidate will be required to work night shifts to reflect the business needs of Barasti Bar & Restaurant. In addition| attendance at all scheduled training sessions and meetings is required.

_To move into this position| you:_

Must be able to speak| read| write and understand the primary language(s) used in the workplace.
Requires good communication skills| both verbal and written.
Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.
Ability to access and accurately input information using a moderately complex computer system.
Ability to effectively deal with internal and external customers| some of whom will require high levels of patience| tact and diplomacy to diffuse anger| collect accurate information and resolve conflicts.
Previous experience of working with large volume of guests and associates essential.
Previous experience of nightlife venue operations – minimum of 3 years.
Experience of Dubai F+B marketplace preferred but not essential.
Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.
Professionally represent the hotel in community and industry organizations and events.
Participate as team player with other key executive members with the day to day running of the venue.
Be a leader and role model to all employees of mixed nationalities.
Sports and Music based knowledge essential for activations and event bookings.
Able to adapt to fast pace and demanding event schedule.
Innovative and creative mind set required to work within brand guidelines set by executive committee

_

Human Resources Manager – La Ville Hotel & Suites CITY WALK – Dubai

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Job Number 19085267
Job Category Human Resources
Location La Ville Hotel & Suites CITY WALK| Dubai| Autograph Collection|
Al Multaqa Street| Dubai| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where details play a leading role to deliver uniqueness| where creativity is
the main character to create experiences informed by unique perspectives on
design| craft and hospitality – Autograph Collection is the place for
unconventional hotel experiences. If you want to be part of something Exactly
Like Nothing Else| you are ready to join the _La Ville Hotel & Suites City
Walk Dubai Autograph Collection_ and champion individuality.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development. Additionally| he/she focuses on delivering HR
services that meet or exceed the needs of employees and enable business
success; as well as ensures compliance with all applicable laws| regulations
and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

_

Assistant Manager – Pool & Beach – The St. Regis Saadiyat Island Resort – Abu Dhabi

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Job Number 19080604
Job Category Food and Beverage & Culinary
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Assistant Bar Manager – The St. Regis Saadiyat Island Resort – Abu Dhabi

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Job Number 19080558
Job Category Food and Beverage & Culinary
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Inspect grooming and attire of staff| and rectify any deficiencies.
Communicate with guests| other employees| and/or departments to ensure guest
needs are met. Ensure staff is working together as a team. Monitor dining
rooms for seating availability| service| safety| and well being of guests.
Complete work orders for maintenance repairs. Complete scheduled inventories
of supplies| food| and liquor. Check stock and requisition necessary supplies.
Obtain assigned bank and ensure accuracy of contracted monies| obtaining
change required for expected business level| and keeping bank secure at all
times. Communicate last call at designated closing time. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees. Develop and maintain positive working
relationships with others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Senior Sales Manager – Marriott Hotel Al Forsan – Abu Dhabi

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Job Number 19081942
Job Category Sales and Marketing
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_

Assistant Guest Relations Manager – Open Day – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19081767
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The Assistant Guest Relations Manager is responsible for maintaining 100%
reliability in the recognition of all JW Marriott guests visiting the hotel|
and for informing all hotel departments of the VIP guests’ arrivals;
(un)expressed special needs| requests| and personal preferences and for
creating loyalty versus satisfied guests.

S/he is responsible for training and continuously energizing the Guest
Recognition process throughout the hotel. The Asst. Guest Relations Manager is
also responsible to ensure Lobby presence during all times.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 2
Titles of Direct Reports – Guest Relations Team – Leaders| Guest Relations Supervisor

CANDIDATE PROFILE

Experience:

Minimum of 1 year previous experience as Assistant Guest relations Manager / Assistant Front Desk Manager or related department within a five star hotel.

Skills and Knowledge

Strong ability to forge professional relationships with guest| co-workers and leaders.
Ability to maintain hotel’s standards| policies and procedures.
Professional image and personality including confidence.
Leadership skills| thinking clearly| quickly and making decisions.
Team player| working well with other departments and co-workers.
Full Comprehension of software used including MARSHA| Opera.
Ability to go the extra mile| to provide the extra attention in order to satisfy guests’ individual needs and wants.
Should be creative| innovative and strive for continuous improvement.
Ability to motivate staff and maintain a cohesive team.
Ability to handle all disciplinary counseling as necessary according to JW Marriott Employee Hand Book.
Ability to maintain positive| professionally represent and engaging relations with guests and co-worker.
Organized and focused in high stress situations
Proficiency in Outlook and Microsoft Excel
Fluency in English language – both written and spoken. Any additional language preferably Arabic is an advantage
Ability to ensure security and confidentiality of guests.
Ability to overcome objections| understand and respond appropriately to guest inquiries and needs while remaining calm and courteous.
Ability to multi task and take on cross functional tasks when required.
Attention to details.
Ability to direct and supervise others.
Ability to train and develop others.
Initiate and Involve in additional projects and duties as assigned by leaders and ability to match the deadline.

Education or Certification

College Education or equivalent hospitality studies required

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Guest

Oversee the arrival experience for all VIPs and Transportation guests; Room Blockings| Meet and Greet| Check In| Rooming of the VIP guests.
Maintain appropriate Lobby Coverage at peak times| ensuring all time of the day coverage through Guest Relations Team.
Establish a positive relationship with repeat guests whilst maintaining a professional and attentive manner.
All preferences| special requests| complaints and general notes are to be updated in the guest profile for future reference.
Look for ways to continuously improve the Guest Relations process and provide lateral service to other departments to assist them with enhancements to the Guest Recognition process.
Assist the Guest Relations Manager to coordinate audit of important guests being noted through reservation on regular basis.
Ensure guests are assigned the correct VIP status and pre-arrival planning is properly done and actioned appropriately.
Oversee room blockings| ensuring guest preferences are taken into account. Coordinate with relevant departments ensuring no delay at Check In.
Ensure amenities / room drops are arranged| organized and placed prior to guest arrival| coordinating effectively with relevant departments.
Assist with problem resolution where appropriate| follows up when necessary. Ensure records are updated through Guestware and Manager on Duty’s reports.
Perform daily quality checks to ensure all reservations have been handled according to the JW Marriott Marquis standards
Maintain confidentiality of all guest information.
Monitor ongoing training with existing staff and ensure that new staff is certified as required.
Manages day to day activities| ensure the quality| standards and expectations are met and exceeded at all times.
Serve as a leader in displaying outstanding hospitality skills.
Empower associates to provide excellent customer service.
Ensure associates understand and deliver guest expectations.
Initiate and Involve in additional projects and duties as assigned by leaders and ensure the tasks are done within the deadline

Business

Knowledgeable and comply with hotel policies
Fully aware of the day’s arrivals & their preferences| hotel facilities and promotions| occupancy & rooms rates
Assist Guest Relations Manager for managing the operations and admin tasks including conducting performance appraisals| job chats of designated staff ensuring development plans are in place and used.
Ensure effective coaching and counselling methods are used.
Ensure progressive discipline is utilized when required.
Understand fully the standards and procedures of Front Office| and Guest Relations and sub departments.
Lead and direct the Guest Relations team.
Monitor system| equipment and lack of stationary challenges and coordinate with internal and external partners to rectify the situation immediately.

Training

Perform ad hoc on-the-job individual and team trainings as needed to ensure that all team members have the adequate product knowledge and coordinate with related departments.
Ensure Guest Relations Team attends all mandatory trainings.
Conduct ongoing training with existing staff and ensure that new staff is certified as required.
Assist employees wherever necessary in performing all job functions.
Drive the Guest Relations Brand Standards and appropriate engagement and communication with guests and colleagues
Monitor and ensure that employees perform their job functions to the hotel’s expected level of service.

Communication

Compile and distribute all Managers on Duty Reports as requested.
Oversee and ensure all VIP information is communicated effectively through the Daily Rehearsal and emails.
Ensure that all pertinent information is provided to guests and colleagues.
Ensure that all communication with guests and colleagues is complete| accurate| engaging and positive.
Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift.
Attend daily line-ups and communicate all challenges| successes and operational information with the rest of the team
Show respect to diversity by using only official language “English” at work place.
Review and evaluate processes| revise if necessary. Come up with out of the box ideas| worthy of being bench marked in the company.
Monitor and maintain cleanliness and working condition of department equipment and supplies.
Participate in related project teams

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Duty Manager – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19075895
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Duty Manager – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19077004
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Accounting Manager – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19075737
Job Category Finance and Accounting
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes JW Marriott.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

To assist in managing the Accounting Department and maintain an effective and
proper control for the protection of the Hotel assets| as well as involvement
in the preparation and reporting of the financial statement.

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies

• Coordinates and implements accounting work and projects as assigned.

• Coordinates| implements and follows up on Accounting SOP audits for all
areas of the property.

• Complies with Federal and State laws applying to fraud and collection
procedures.

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Compiles| codes| categorizes| calculates| tabulates| audits| or verifies
information or data.

• Balances credit card ledgers.

• Verifies contracts for groups and performs credit reference checks for
direct billed groups if necessary.

Maintaining Finance and Accounting Goals

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Submits reports in a timely manner| ensuring delivery deadlines.

• Ensures profits and losses are documented accurately.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Maintains a strong accounting and operational control environment to
safeguard assets.

• Completes period end function each period.

• Provide direction and assistance to other organizational units regarding
accounting and budgeting policies and procedures| and efficient control and
utilization of financial resources.

Demonstrating and Applying Accounting Knowledge

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Demonstrates knowledge of return check procedures.

• Demonstrates knowledge of the Gross Revenue Report.

• Demonstrates knowledge and proficiency with write off procedures.

• Demonstrates knowledge and proficiency with consolidated deposit procedures.

• Keeps up-to-date technically and applying new knowledge to your job.

• Uses computers and computer systems (including hardware and software) to
program| develop financial spreadsheets| set up functions| enter data| or
process information.

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

Leading Accounting Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Motivates and provides a work environment where employees are productive.

• Imposes deadlines and delegates tasks.

• Provides an |open door policy| and is highly visible in areas of
responsibility.

• Understands how to manage in a culturally diverse work environment.

• Manages the quality process in areas of customer service and employee
satisfaction.

Managing and Conducting Human Resource Activities

• Supports the development| mentoring and training of employees.

• Provides constructive coaching and counseling to employees.

• Trains people on account receivable posting techniques.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Demonstrates personal integrity.

• Uses effective listening skills.

• Demonstrates self confidence| energy and enthusiasm.

• Manages group or interpersonal conflict effectively.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Manages time well and possesses strong organizational skills.

• Presents ideas| expectations and information in a concise well organized
way.

• Uses problem solving methodology for decision making and follow up.

• Makes collections calls if necessary.

_

Assistant Restaurant Manager – Level 43 – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCX
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant policies| standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

_

Assistant Hygiene Manager – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19077594
Job Category Food and Beverage & Culinary
Location Marriott Hotel Al Forsan| Abu Dhabi| Khalifa City-Al Forsan Intl
Sports Resort| Abu Dhabi| United Arab Emirates| United Arab Emirates VIEW ON
MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Responsible verifying that operations are in compliance with hygiene and food
safety standards. Advises on proper food handling practices and provides food
hygiene training for all new hires and trainees. Identifies key areas of risk
in various food operations and takes preemptive remedial action. Provides
technical advice on product labeling issues for fulfilling government
requirements.

Follow all company and safety and security policies and procedures; report
maintenance needs| accidents| injuries| and unsafe work conditions to manager;
complete safety training and certifications. Protect company assets. Speak
with others using clear and professional language. Develop and maintain
positive working relationships with others; support team to reach common
goals. Ensure adherence to quality expectations and standards. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 50 pounds
without assistance. Stand| sit| or walk for an extended period of time. Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Perform other reasonable job duties as requested by Supervisors

_

Housekeeing Manager – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19073328
Job Category Housekeeping & Laundry
Location The Ritz-Carlton| Dubai International Financial Centre|
International Financial District| Dubai| United Arab Emirates| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to ensure
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure
understanding.

• Supervises daily Housekeeping shift operations and ensures compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Supervises staffing levels to ensure that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Ensures employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Spa & Recreation Manager – Sheraton Sharjah Beach Resort & Spa – Al Rifaa Area

APPLY HERE

Job Number 19073245
Job Category Spa
Location Sheraton Sharjah Beach Resort & Spa| Al Rifaa Area| Sharjah|
United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of
employees delivering spa services| including salon| skin care| program
coordination| reservations| reception desk| massage and locker room areas.
Position focuses on ensuring guest and employee satisfaction and achieving the
operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the spa| guest services|
or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.

• Ensures all employees have the proper supplies| equipment and uniforms.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and managing to achieve or exceed budgeted
goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing
on continuous improvement.

• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback| utilizing an “open door” policy and reviewing
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources
as necessary.

• Observes service behaviors of employees and providing feedback to
individuals.

• Participates in employee progressive discipline procedures.

• Participates in an on-going employee recognition program.

• Reviews comment cards and guest satisfaction results with employees.

• Supports a Spa orientation program for employees to receive the appropriate
new hire training to successfully perform their job.

• Supervises on-going training initiatives and conducting training when
appropriate.

• Establishes and maintains open| collaborative relationships with employees
and ensuring employees do the same within the team.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Assists the Spa Director in managing the day-to-day operations of the spa as
necessary.

_

CIS Sales Manager – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19073209
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Restaurant & Bar Manager – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19072779
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Learning & Development Assistant Manager – Renaissance Downtown Hotel – Dubai

APPLY HERE

Job Number 19073851
Job Category Human Resources
Location Renaissance Downtown Hotel| Dubai| Marasi Drive next to Lake
Central Tower Business Bay| Dubai| United Arab Emirates| United Arab Emirates

Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Helps drive company values and philosophy and ensures all training and
development activities are strategically linked to the organization’s mission
and vision. Works with property leadership team to identify and address
employee and organizational development needs. The position is responsible for
ensuring effective training is in place to enable the achievement of desired
business results. Training programs focus on a variety of topics| including
product knowledge| company philosophy| and customer service and leadership
skills. Conducts needs assessments| designs and develops training programs and
facilitates the delivery of both custom and corporate training programs.
Measures the effectiveness of training to ensure a return on investment.

_

Restaurant Manager – All day Dining – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19073651
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position responsible for all the food and beverage operations| which includes
all culinary| restaurant| beverage and room service operations. Oversees guest
and employee satisfaction| maintaining standards and meeting or exceeding
financial goals. Demonstrates knowledge and proficiency of all applicable food
and beverage laws and regulations. Develops and implements business plan for
food and beverage.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Develops and manages all financial| employee engagement and guest
satisfaction plans and actions for Food and Beverage departments.

• Maintains a positive cost management index for kitchen and restaurant
operations.

• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Oversees all culinary| restaurant| beverage and room service operations.

• Creates and nurtures a property environment that emphasizes motivation|
empowerment| teamwork| continuous improvement and a passion for providing
service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee|s concerns.

• Provides a learning atmosphere with a focus on continuous improvement.

• Provides proactive coaching and counseling to team members.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Ensures and maintains the productivity level of employees.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Sets clear expectations with the employees and team leaders and ensures that
appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest|s concerns.

• Understands the brand|s service culture.

• Ensures that all employees| team leaders and managers understand the brand|s
service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has
been addressed by the appropriate manager or employee.

• Ensures all banquet functions are up to standard and exceed guest|s
expectations.

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Conducts performance reviews in a timely manner.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Develops an action plan to attack need areas and expand on strengths based
on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Ensures effective departmental communication and information systems through
logs| department meetings and property meetings.

_

Revenue Manager – Dubai Cluster – Dubai Area Office – Central Park Towers Level 12

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Job Number 19074022
Job Category Revenue Management
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

Job Summary:
Responsible for overseeing and coordinating the revenue management functions
and inventory strategy for hotels across all brands in the Dubai market. This
includes all room segments (transient| group| and contract) as well as
catering and function space. Responsible for understanding and communicating
various Revenue Management philosophies as they pertain to brand and/or
geographic strategies. Communicate and educate the hotels on correctly
positioned pricing| competitive positioning and restrictions and the impact
that they may have on the hotels’ revenue strategies.

CORE DELIVERABLES
• Accountable for delivering core revenue management services supporting
Transient| Group & Catering to assigned hotel(s)
• Ensures full RM system and RM tool adoption to drive revenue & profit
opportunities
• Ensures that strategy recommendations/changes are implemented & executed in
a timely manner
• Manages room authorizations| rates and restrictions for assigned hotel(s) to
maximize revenue & profit
• Critique property performance weekly/monthly for Transient| Group & Catering
segments for assigned hotels(s)
• Submits reports in a timely manner| ensuring delivery deadlines

CORE WORK ACTIVITIES
Executing Revenue Management Projects and Strategy
• Manage room authorizations| rates and restrictions
• Takes a predetermined strategy and drives the execution of that strategy.
• Provides inventory management functional expertise.
• Management of rate loading & system audits
• Analyze competitive performance through the use of market share tools and
make recommendations to the hotel
• Analyze reports and available information to make long term pricing
recommendations with brand initiatives as a key focus
• Develop and implement with the General Manager and Sales| strategies that
will maintain and/or increase the hotel’s RevPAR
• Utilize Marriott’s revenue management systems and tools to ensure that
revenue and profit are maximized
• Conduct weekly Sales Strategy meetings with General Manager and key property
staff to educate and evaluate pricing and inventory strategies
• Ensure that the hotel(s) sales strategies are effectively implemented in the
inventory systems
• Monitors transient and group inventory daily to ensure straight-line
availability and maximization of revenue potential for all brands.
• Prepares sales strategy critique & month end reporting for hotel(s).
• Ensures that sales strategies and rate restrictions are communicated|
implemented and modified as market conditions fluctuate.
• Uses reservations system and demand forecasting systems to determine|
implement and control selling strategies.
• Ensures property diagnostic processes (PDP) recommendations are implemented
in a timely manner & used to maximize revenue and profits.
• Ensures compliance and participation in company promotions and eCommerce
channels
• Understands the working relationship between sales| reservations and
property management systems.
• Ensures compliance and participation in company promotions and eCommerce
channels.
• Execution of eChannel/on-line travel agent (OTA) strategy
• Execute special events and holiday strategies
• Execute changes in the group strategy
• Performs displacement analysis with additional support from Senior Leaders
• Evaluate trends and execute changes related to market share
• Evaluate market level changes and their impact to property strategy
• Complete weekly/monthly revenue projections for transient & group segments
• Execute loading of promotions| programs| and packages in inventory
management systems
• Critique property revenue performance
• Develop and maintain Rate Value Matrix for all key segments
• Evaluate transient & group segmentation| including demand and booking pace
by segment
• Evaluate transient & group source markets and customer buying behavior for
each segment
• Monitor and adjust for optimal mix
• Ensure retail rates are evaluated through One Yield’s Retail Pricing
Optimizer and updated based on changes in demand| product| or competitive
positioning
• Evaluate premium room type pricing and premium paid occupancy through
adoption of the Premium Room Pricing tool (PRP)
• Ensure retail price parity is executed across all booking channels
• Execute pricing through High Performance Pricing
• Update and utilize tracking tools available to monitor key segment
performance (transient & group) to provide future recommendations or highlight
the need for more detailed analysis to Director of Revenue Analysis

Building Successful Relationships
• Proactively develops constructive and cooperative working relationships with
stakeholders| and maintains them over time.
• Acts as a liaison| when necessary| between property and regional/corporate
systems support.
• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.
• Develops and manages internal key stakeholder relationships

_

Hotel Manager – Dubai Marriott Harbour Hotel & Suites – Al Sufouh Road

APPLY HERE

Job Number 19074334
Job Category Property Leadership
Location Dubai Marriott Harbour Hotel & Suites| Al Sufouh Road| Dubai
Marina| Dubai| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as
General Manager in his/her absence. Areas of responsibility include Front
Office| Retail/Gift Shops| Recreation/Fitness Center| Housekeeping|
Security/Loss Prevention| Engineering/Maintenance| Food and Beverage/Culinary
and Event Management| where applicable. Position works with direct reports
(Executive Committee members and department heads) to develop and implement
the operations strategy and ensuring implementation of the brand service
strategy and brand initiatives. The position ensuring operations meet the
brand’s target customer needs| ensuring employee satisfaction| focuses on
growing revenues and maximizes financial performance. As a member of the
Executive Committee| develops and implements property-wide strategies that
deliver products and services to meet or exceed the needs and expectations of
the brand’s target customer and property employees and provides a return on
investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 6 years’ experience in the management
operations| sales and marketing| or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

• Ensures that all operational areas have an atmosphere that is conducive to
the overall guest experience.

• Reviews financial reports and statements to determine how Operations is
performing against budget.

• Ensures capital expenditure funds are being used to address the priorities
outlined in the service strategy.

• Works with direct reports to determine areas of concern and establishing
ways to improve the departments’ financial performance.

• Strives to maintain profit margins without compromising guest or employee
satisfaction.

• Identifies and analyzes operational challenges and facilitates the
development of solutions to prevent reoccurrence.

• Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual
wages| coaching direct reports to address problem areas and holds team
accountable for results.

• Develops an operational strategy that is aligned with the brand’s business
strategy and leads its execution.

• Makes and executes key decisions to keep property moving forward towards
achievement of goals.

Managing Property Operations

• Strives to improve service performance.

• Communicates a clear and consistent message regarding operational goals to
produce desired results on a continuous basis.

• Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.

• Ensures core elements of the service strategy are in place to produce the
desired results.

• Tours building on a regular basis speaking with employees and guests to
understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.

• Champions the brand’s service vision for product and service delivery and
ensuring alignment amongst the property leadership team.

• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to
individuals and/or managers.

• Hires operations management team members who demonstrate strong functional
expertise| creativity and entrepreneurial leadership to meet the business
needs of the operation.

• Conducts annual performance appraisals with direct reports according to
Standard Operating Procedures.

• Utilizes an “open door” policy and reviewing employee satisfaction results
to identify and address employee problems or concerns.

• Stays knowledgeable of leadership talent in the property.

• Fosters employee commitment to providing excellent service| participating in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

_

District Sales Manager – Oil & Gas – Abu Dhabi – DELL – UAE

APPLY HERE


District Sales Manager – Oil & Gas
Competitive salary
Abu Dhabi- United Arab Emirates
People make Dell – so wherever in the world they work- everyone is rewarded
for their contribution. Ready to develop your career in a truly global
company? Within the Core Sales Team at Dell- we are looking for a
District Sales Manager to join our team in Abu Dhabi- United Arab
Emirates.
With more than 100-000 team members globally- Dell promotes an environment
that is rooted in the entrepreneurial spirit in which the company was founded.
As we continue to grow our business in EMEA we are looking for sales peopl

with a proven track record who are passionate about technology. You will b

joining a collaborative and energetic team that welcomes creativity an

different perspectives. In return Dell offers the training- development an

support for you to develop your career and fulfil your ambitions an

potential.

Dell is a collective of customer-obsessed- industry-leading visionaries. At
our core is a commitment to diversity- sustainability and our communities. We
offer unparalleled growth and development opportunities for our team members.
We believe that technology is essential for driving human progress- and we`re
committed to providing that technology to people and organizations everywhere-
so they can transform the way they work and live.

Key Responsibilities

Directly oversees Sales Account Executives
Understands and implements strategic direction of the direct sales organization
Drives strategic account management and pipeline development
Leads team`s business acumen and customer knowledge
Develops and trains Account Executives
Manages complex accounts and/or account teams
Executes Strategy

Essential Requirements

15+ years of relevant experience or equivalent combination of education and work experience
Requires 7+ years diversified leadership- planning- communication- organization and people motivation skill (or equivalent experience)
Strong understanding of customer/industry climate
Knowledgeable in solutions and technical acumen

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you relish the prospect of championing innovative products direct to
significant customers- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Outside-Sales Sales Job ID: R89301

Graduate Inside Sales Account Manager – DELL – UAE

APPLY HERE


Sales Graduate Program
Competitive Salary
Dubai or Abu Dhabi- United Arab Emirates
If you are passionate about computer technology and eager to develop a career
in technology sales- Dell is the place to be. Within the Commercial Sales and
Enterprise Solutions department- we are looking for Graduates for our Sales
Organization as part of the EMEA Sales Graduate Program to work as part of a
team based in Dubai or Abu Dhabi- United Arab Emirates.
Dell provides end-to-end solutions that enable more affordable and accessible
technology around the world- empowering people everywhere to do more. You will
be part of a collaborative team that believes in honest communication- share

creativity and welcomes different perspectives. There is a winning cultur

built on a platform of integrity and a spirit of innovation. We will als

provide the mentoring- training and opportunities for you to fulfill you

ambitions and potential.

With the EMEA Sales Graduate Program- Dell is interested in bringing onboard
fresh graduates who are comfortable taking accountability and can adapt easily
to meet the needs of our rapidly evolving business. The ideal trainee is
customer focused- results driven- innovative- works well on a team- and acts
with integrity.

Key Responsibilities

Demonstrate sales ability and achieve targets- works within a team to support achievement of sales goals and deliver on customer service levels
Effectively articulate the value proposition associated with Dell`s products and services
Recommend business solutions considering customer needs and Dell interests- builds relationships with customers based on knowledge of Dell`s technology- products and services
Leverages cross-functional resources to achieve results and meet customer needs- independently gathers information and works on own initiative- makes decision based on an appropriate amount of information and data analysis
Effectively prioritize multiple demands while ensuring customer needs are met- adjusts to multiple demands and shifting priorities. Efficiently unleash cross-media information without cross-media value
Quickly maximize timely deliverables for real-time schemes
Dramatically maintain clicks-and-mortar solutions without functional solutions

Essential Requirements

Academic University degree (Bachelor/Master)- graduating during the last 0-3 years from a reputed United Arab Emirates University.
Fluency in English
Experience with sales (experience from and interest in the IT business is a plus)
Other experience alongside your studies – work- experience in non-profit organizations- work practice etc. that can be of relevance for your studies
High drive and ambition
0-3 years| work experience

Benefits
We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you`re the kind of communicator who can make world-class technology even
more irresistible- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Sales New-Graduates Job ID: R77188

Hotel Manager – Doubletree by Hilton Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
Reporting to Cluster General Manager| A Hotel Manager is responsible for
managing the leadership team and overall hotel targets to deliver an excellent
Guest and Member experience while managing profitability and guest
satisfaction measures.
What will I be doing?
As a Hotel Manager| you are responsible for managing the leadership team and
overall hotel targets to deliver an excellent Guest and Member experience. A
Hotel Manager will also be required to manage profitability and guest
satisfaction measures. Specifically| you will be responsible for performing
the following tasks to the highest standards:
Manage ongoing profitability of your hotel| ensuring revenue and guest satisfaction targets are met and exceeded
Lead in all key property issues including capital projects| customer service| and refurbishmen

Ensure all decisions are made in the best interest of the hotels and Hilto

Deliver achievable hotel budgets| and set other short- and long- term strategic goals for the propert

Provide effective leadership to hotel team member

Lead in all aspects of business planning
Comply with and exceed Hilton Brand Service Standards
Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
Manage and develop the leadership team to ensure career progression and effective succession planning within Hilton
Hold regular briefings and communication meetings with the HOD team
Respond to audits to ensure continual improvement is achieved

What are we looking for?

A Hotel Manager serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Experience as Hotel Manager or Director of Operations within a similar quality hotel
Degree or diploma in Hotel Management or equivalent
Possesss strong commercial acumen| with experience in increasing profitability
Experience managing budgets| revenue proposals| and forecasting results in a similar sized property
Excellent leadership skills
Exceptional communication skills
In-depth knowledge of the hotel/leisure/service sector

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

General Management experience in a similar quality hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Restaurant Manager – Doubletree by Hilton Business Bay – Dubai

APPLY HERE

JOB DESCRIPTION
 
An Assistant Restaurant Manager oversees all Food and Beverage operations|
including Restaurants| Bars| Café| Room Service| Conference and Banqueting and
Kitchens to ensure high standards of quality and service.
What will I be doing?
As an Assistant Restaurant Manager| you will oversee all Food and Beverage
operations including Restaurants| Bars| Cafe| Room Service| Conference and
Banqueting and Kitchens to ensure quality and service by performing the
following tasks to the highest standards:
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer servic

Handle all customer inquiries in an appropriate and professional manne

Accurately manage all transactions during servic

Manage Team Member schedules| stock| and wastage levels

What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Previous experience in organizing food and beverage service in a range of outlets
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Recreation Manager – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
An Assistant Recreation Manager is responsible for assisting the Health Club
Manager with operations| team management| and training to deliver an excellent
Guest and Member experience while helping to achieve annual revenue targets.
What will I be doing?
As an Assistant Recreation Manager| you will be responsible for assisting the
Health Club Manager with operations| team management| and training to deliver
an excellent Guest and Member experience. An Assistant Health Club Manager
will also be required to help achieve revenue targets and manage customer
feedback. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Assist Health Club Manager with managing operations
Assist Health Club Manager with managing team members to ensure high motivation| provision of high quality service and ongoing developmen

Assist Health Club Manager with the recruiting| managing| training and development of the tea

Assist Health Club Manger in meeting revenue targets and overall department annual budge

Manage customer feedback effectively to ensure continuous service and programme improvemen

Respond to audits to ensure continual improvement is achieved
Liaise with other hotel departments
Ensure customers and guests receive friendly and consistent personalised service from all team members
Maintain awareness of department security related to cash| stock and equipment and ensure all department procedures are followed
Ensure health| safety and COSHH regulations are complied with and club rules are observed by members| clients and guests

What are we looking for?

An Assistant Recreation Manager serving Hilton brands is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Supervisory experience within the leisure sector
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Passion for Customer Service and ability to close a sale
Relevant Fitness and pool qualifications
Ability to meet financial targets

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Systems Manager| Field Operations – United Arab Emirates – Dubai Area Office – Central Park Towers Level 12

APPLY HERE

Job Number 19001AD8
Job Category Information Technology
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Based out of Dubai| as an Area technology leader| is responsible for all
aspects of the Area’s property-based systems including decisions|
implementations| and support across multiple units and/or-brands. Directly
manages area systems technicians| multi-property systems managers and/or may
provide work direction for property systems technicians. Has accountability
for all hardware| software and communications support for an assigned area or
areas. Coordinates installations| troubleshooting and maintenance efforts with
various technology representatives. Provides leadership in daily support needs
of properties participating in the regional support agreement. Provides 2nd
level support and establishes/participates in appropriate coverage for support
of systems 24 hours a day| 7 days a week. Has working knowledge of the most
sophisticated technology equipment and/or processes.

CANDIDATE PROFILE

Education and Experience

BS/BA or equivalent work experience. Additionally| 3-5 years experience in like position or as Dir of iT at a large hotel.

Experience of 3 years or above in an above property role with Marriott International/competitive organiations or as a Dir of IT at a large Marriott Hotel.

Previous experience in Marriott Systems Support.

System-related professional certifications MCSE and/or CCNP.

Property operations experience and demonstrated hospitality management skills

Experienced in network hardware| desktop| peripherals| protocols| communications| operating systems and Marriott internal applications (MARSHA| PMS| NGS| SFA| etc.)

CORE WORK ACTIVITIES

Managing Projects and Policies

Coordinates and implements communications for all new applications/system installations and problem resolution

Supports and assists in PMS global changes| module integration| and standards definitions.

Provides project support for new roll-outs/implementations. May lead a project team.

Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Is authorized to take action to address deficiencies. Determines solutions and implements per Area SOP.

Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.

Position requires managing and participating in a 24x7x 365 (pager/cell phone) coverage or schedule rotations.

Ensures compliance to technology-related vendor contracts.

Provides timely| accurate| and detailed status reports as requested

Ensuring Technology Needs are Met

Evaluates and makes recommendations regarding technology/asset life-cycles. Ensures that necessary properties are properly equipped in terms of PCs| hardware| servers| etc.

Foresees| identifies and resolves system(s)’ performance problems

Certifies software applications for use at Marriott properties

Creates and ensures implementation of disaster recovery and business continuity plans as they relate to technology.

Ensures properties are securing and maintaining technology assets accordance with Marriott International policies and standards.

Possesses advanced knowledge in the areas of data communications| desktop support| and servers/networks. Uses knowledge to solve 2nd level support issues and train/develop junior staff.

Ensures availability of current documentation for cabling| network systems| and applications exist

Reviews networks’ performance and performs design/re-design as needed to meet property needs

Forecasting and Complying with Financial Parameters

Ensures that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Possesses in-depth understanding of the financial dynamics of various property operations (full-service vs. select) and can apply knowledge/judgment to assist management in achieving technology-related goals.

Reviews operating statements; researches and resolves discrepancies in technology charges

Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.

Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.

Building Successful Relationships

Communicates iT standards and best practices

Presents proposals| analyses| projects| cost-models| etc. in a well- written and/or verbally articulate manner.

Is viewed as a credible leader by subordinates| peers| and senior management

Provides exceptional customer service.

Managing and Conducting Human Resource Activities

Has direct management responsibility for Area system managers and technicians. Provides work direction to property–based systems technicians and managers.

Responsible for hiring| training| development| compensation| performance management of direct reports. Additionally| provides input and guidance to property management for their systems managers/technicians (hiring| performance| development needs).

Accountable for coverage models and scheduling of team to ensure adequate Area technology support.

_

Night Manager – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19001ACK
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre|
International Financial District| Dubai| United Arab Emirates| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Serves as the property Manager on Duty and directs all property operations
during the overnight shift. Ensures that the highest levels of hospitality and
service are provided during the overnight shift. Represents property
management in resolving any guest or property related situation. Personally
assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 5 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 3 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures supervisors maintain adequate levels of department supplies.

• Ensures all employees are in proper uniform and are properly groomed
(grooming standards in employee handbook).

• Ensures employees are working in a safe environment.

• Manages all period-end inventories.

• Directs| monitors| and assists all overnight staff.

• Ensures guest tracking scores and employee opinion survey goals are
achieved.

Supporting Profitability and Revenue Goals

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly
from guests or from Guest Relations.

• Assists accounts receivable clerk in all aspects of job and in keeping all
invoices due below 60 days.

• Monitors that the supervisor is researching/processing all chargebacks and
rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all employees are adhering to proper cash handling procedures and
monitors overage/shortages.

• Manages employee hours.

• Works with the leadership team of the property to identify and implement
action plans to prevent the reoccurrence of guest issues.

Managing and Conducting Human Resources Activities

• Promotes participation in property safety-related programs.

• Monitors employee attendance and records absences/tardiness.

• Promotes teamwork and employee morale.

• Ensures all employees are trained on specific aspects of their job and are
aware of all resources to assist them in problem solving.

• Keeps employees informed regarding new operational procedures| standards| or
programs.

• Ensures all employees have complete knowledge of emergency procedures.

• Ensures constant communication takes place between employees| supervisors
and management.

• Provides orientation for new employees and ensuring all information is
entered into computer.

• Helps direct supervisors to achieve their own development goals.

• Encourages employee relations through gifts| parties| outings.

• Creates incentives that will promote better service and profit for the
property.

• Assists operations manager in processing employee payroll weekly.

• Solicits employee feedback| utilizes an “open door policy” and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Villa Manager – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19001ABE
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Complex HR Manager – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 1900157N
Job Category Human Resources
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development. Additionally| he/she focuses on delivering HR
services that meet or exceed the needs of employees and enable business
success; as well as ensures compliance with all applicable laws| regulations
and operating procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

_

Sales Manager – Groups & Events – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19000DHX
Job Category Sales and Marketing
Location Sheraton Grand Hotel| Dubai| 3 Sheikh Zayed Road| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Sheraton Grand Hotel| Dubai| United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

POSITION PURPOSE

In conjunction with the Director of Sales| this position is responsible for
maximizing rooms / F&B / Conference and Banqueting business from a defined
account base. Proactively uncovering new prospects for the hotel and
maximizing conversion of business in line with Hotels’ budgetary goals. This
position requires a high degree of self-motivation and the ability to work
unsupervised using own initiative.

ESSENTIAL FUNCTIONS

– Proactively manage a pre-determined number of key accounts/key prospects
and other active accounts to ensure maximum yield in line with budgetary
objectives. Maintain valid call objectives and relevant action plans for each
key account/key prospect and ensure all follow up is executed in a timely
manner.

– Proactively prospecting new accounts for the Hotel and Marriott properties
worldwide and following the sales process through to convert into ‘producing’
accounts

– Take personal responsibility to ensure that Standards are maintained and
that the system is utilized to its full capacity including the mandatory smart
contracting process.

– Maintain up-to-date activity and rate information for each account. To
understand and be in a position to action any group and events enquiries and
ensure accurate hand over and follow up to Events Teams.

– To attend when required trade and networking events as a representative of
Marriott Hotels| ensuring that the quality image of the organization is
portrayed| and that every opportunity is taken to promote the Hotel.

– To take personal responsibility for understanding the Sales Plan of the
Hotel and the required budgetary guidelines| to enable empowered decisions in
all rate negotiations.

– To actively support both the Sales Specialists and the Sales coordinator to
assist them to carry out their roles effectively.

– Communicating client requirements in a timely and accurate manner to all
internal departments as required| ensuring delivery of superior guest service.

– Re-negotiation of SET and LNR agreements within budgetary guidelines of all
corporate accounts within agreed time frames. Ensuring accurate follow up and
communication both internally to reservations and accounting departments| and
confirmation to client. Ensure property rate sheets are accurate at all times.

– To take responsibility for the compilation and execution of weekly| monthly
and quarterly sales action plans as agreed with the Account Director – Groups
and Events.

– To arrange and manage familiarization and educational trips in line with
business needs.

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

– Driving banquets revenue through events;

– Minimum of 3 years of experience in Sales as Senior Sales
Specialist/Assistant Sales Manager mainly focus on Banquets & Events in hotel
industry is required;

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

– Have the ability to effectively communicate with other departments;

– Embrace and value operational guidelines and brand standards;

– Possess superior analytical skills;

– Have the ability to plan and prioritize in order to achieve deadlines;

– Have the awareness of maximizing the returns to all stakeholders;

– Enjoy working in a team setting;

– Build lasting relationships with internal and external customers;

– Have immaculate personal presentation (e.g. grooming and conversational
ability);

– Demonstrate effective problem solving skills and analysis of issues and
trends| in order to develop and apply appropriate strategies;

– Have knowledge of hotel computer systems and other IT related applications;

EDUCATION

Bachelor degree required| additional education in sales and marketing fields
preferred

PHYSICAL CONDITION REQUIRED FOR YOUR ROLE

– This job often requires standing or walking for extended periods of
time;

– This job may requires bending| reaching or lifting;

– This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

– This job may require you to work on holidays and/ or weekends;

– This job often requires extended hours beyond a typical work week;

– This job requires you to conform to a conservative| formal grooming| attire
and jewelry policy that will be monitored on a regular basis and may be
addressed as seen fit by your manager;

– Sheraton Grand Hotel has a very strong commitment to safety and requires
that you follow safety procedures closely;

– Our hotel has a no-tolerance policy regarding unlawful discrimination and
harassment| and requires that you follow our anti-discrimination and anti-
harassment policies.

_

Assistant Restaurants Operation Manager – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi Golf Club

APPLY HERE

Job Number 19000LPB
Job Category Food and Beverage & Culinary
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi Golf Club|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary __


__
Areas of responsibility include Restaurants| Lobby Lounge| Minibar and Room
Service. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

Candidate profile __


__
Education and Experience
· High school diploma or GED; 4 years’ experience in the food and beverage|
culinary| or related professional area.
OR
· 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years’ experience in the food and beverage| culinary| or
related professional area

Core Work Activities __

Assisting in Management of Restaurant Team
· Handles employee questions and concerns.
· Monitors employees to ensure performance expectations are met.
· Provides feedback to employees based on observation of service behaviors.
· Assists in supervising daily shift operations.
· Supervises restaurant and all related areas in the absence of the Restaurant
Operations Manager.
· Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations
· Ensures all employees have proper supplies| equipment and uniforms.
· Communicates to Chef and Restaurants Operation Manager any issues regarding
food quality and service levels.
· Ensures compliance with all restaurant policies| standards and procedures.
· Monitors alcohol beverage service in compliance with local laws.
· Manages to achieve or exceed budgeted goals.
· Performs all duties of restaurant employees and related departments as
necessary.
· Opens and closes restaurant shifts.

Providing Exceptional Customer Service
· Interacts with guests to obtain feedback on product quality and service
levels.
· Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.
· Encourages employees to provide excellent customer service within
guidelines.
· Handles guest problems and complaints| seeking assistance from supervisor as
necessary.
· Strives to improve service performance.
· Sets a positive example for guest relations.
· Assists in the review of comment cards and guest satisfaction results with
employees.
· Meets and greets guests.

Conducting Human Resource Activities
· Supervises on-going training initiatives.
· Uses all available on the job training tools for employees.
· Communicates performance expectations in accordance with job descriptions
for each position.
· Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities
· Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.
· Analyzes information and evaluating results to choose the best solution and
solve problems.
· Assists servers and hosts on the floor during meal periods and high demand
times.
· Recognizes good quality products and presentations.

· Supervises daily shift operations in absence of Restaurant Operations
Manager.

_

Events Manager – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19001BBW
Job Category Sales and Marketing
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Jebel
Ali| Dubai| United Arab Emirates| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

JOB SUMMARY

Manages revenue through increased bookings across all segments of the hotel.
Oversee the efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information to
all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.

Experience

Previous experience within a sales administration environment and events planning
Sales and co-ordination experience with relevant comparable market
Strong administrative and interpersonal skills
Understanding of sales data and its use
Proven record of sales achievement
Is proactive
Keyboard skills and computer input

Skills and Knowledge

Good selling skills and understanding of sales processes; can bring a sale to closure
Possesses excellent telephone sales skills
Good customer development and relationship management skills
Knowledge of all Marriott Lodging products| cultures and brand strategies
Basic understanding of need time strategy as developed by Revenue Management
Knowledge of contractual agreements and legal implications
Knowledge of food trends| food and beverage composition and menu planning
Good sales skills to upsell products and services
Ability to manage and balance group and local business
Basic Knowledge of group business
Ability to implement successful sales strategies for multiple properties
Knowledge of operations and associated challenges for all brands
Effective decision making skills
Ability to influence others
Good problem-solving skills
Strong communication skills (verbal| listening| writing)
Strong organization skills
Ability to use standard software applications and hotel systems
Good analytical skills
Good negotiation skills
Strong customer and associate relation skills
Ability to develop and maintain relationships e.g.| associates| customers| vendors

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Convert business through proposal| negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
Responds to telephone inquires/ requests for group business in the defined timeline.
Create and maintain accurate customer meeting/event records in Marsha/Opera capture feedback and make suggestions for adapting offering.
Suggests positive alternatives through cross-referrals| and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.
Monitor developments| innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Support other hotel associates on their development of sales awareness and selling skills.
Prepares and maintains accurate account information and profiles in Marsha/Opera
Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
Produces contracts| proposals and other related booking documentation.
Ensure strong knowledge of Conference & Events products and selling strategies.
Utilizes selling skills to book all aspects of meeting in one phone call.
Proficiency in meeting room set-ups| A/V| and other support services
Strong knowledge of all hotels in the selling features| benefits and objectives
Understanding of contract management and legalities.
Maximize revenue by up-selling creative F & B and other event options
Understand need hotels strategy as developed by revenue management
Understand and achievement of team and individual goals
Systems and software knowledge
Perceive the wider impact of issues on the immediate business environment
Communicate the vision in the way that generates excitement| enthusiasm and commitment.
Focus on the customer and find ways to meet| exceed their expectations
Build productive relationships with colleagues both internally and externally
Identify and manage the best resources to effectively deliver project plans.

]

Duty Manager Night – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCP
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Assistant Restaurant Manager – Level 43 – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCX
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant policies| standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

_

Bid Manager – AECOM – UAE

APPLY HERE

AECOM Bid Manager- Civil Infrastructure- Dubai in Dubai- United Arab
Emirates
United Arab Emirates – Dubai- Dubai
Job Summary
This person will lead the bid- developing requirements from client
intelligence and issued bid documents. He/she will be charged with devising a
bid programme- agreeing key deliverables- managing inputs from Subject Matter
Experts and driving progress through to successful submission. The Bid Manager
will work collaboratively with capture managers- technical leads- members of
the End Market teams- Bid Studio writers- graphic designers and the Bid Studio
leadership team. He/She will be responsible for preparing reports analyzing
the win ratio and lessons learned from bidding activity.

Job Duties:

Promote a culture of success and drive a winning strategy

Lead an effective bid team- identify and brief contributors from across the business and manage- motivate and support them throughout the programme

Facilitate workshops/planning meetings including working with key proposal contributors to establish a clear win strategy and develop storyboard content

Manage the compliance and overseeing reviews of the quality and commercial content

Gather essential client information from the Strategy & Growth team. Driving the process to research the client`s aspirations and sharing this knowledge and intelligence with the team.

Promote the use of AECOM`s work winning processes and tools

Identify bid training requirements for team members

Develop the requirements for each bid in a clear and easy-to-understand way

Prepare and manage the bid budget

Manage and maintain version control for bid documents and issuing them to the appropriate functions for response/review/signature in line with the bid programme

Instill a culture where others share knowledge- insights and learning

Identify and share lessons learned as inputs to the continuous improvement of the Bid Studio`s process and tools

Support the SVP Strategy & Growth to drive professionalism and efficiency in the Bid Studio and on the bids on which it works.

Promote the development of (a) people and (b) the behavior and culture necessary to win- including supporting junior colleagues to develop their bidding skills

Train teams to prepare for client interviews and presentations

Specific Skills Required:

Proposal Writing

Estimation Skills / Working with Spreadsheets / Knowledge of Excel

InDesign knowledge would be advantageous

Minimum Requirements

Previous experience in a Bid Managers post

Experience in an engineering bidding field ideally consultancy however construction would also be considered

Confident and knowledgeable in bid management processes

Previous Middle East experience and knowledge of RTA- Musanada- Emaar- North25 would be an advantage.

Preferred Qualifications

Bachelor Degree essential- preferably in Civil Engineering

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Business Development

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 213487BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Food and Beverage Manager – Hilton Sharjah

APPLY HERE

JOB DESCRIPTION
 
A Food and Beverage Manager is responsible for managing operations of all Food
and Beverage outlets to deliver an excellent Guest and Member experience while
training staff and working within budgeted guidelines.
What will I be doing?
As a Food and Beverage Manager| you are responsible for managing operations of
all Food and Beverage outlets to deliver an excellent Guest and Member
experience. A Food and Beverage Manager will also be required to manage|
train| and develop team members and work within all budgeted guidelines.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Manage all Food and Beverage Outlet operations
Maintain exceptional levels of customer servic

Ensure compliance of brand standard

Recruit| manage| train and develop the Food and Beverage tea

Manage guest queries in a timely and efficient manne

Work within budgeted guidelines in relation to Food| Liquor Costs and Payroll
Set departmental targets and objectives| work schedules| budgets| and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Food and Beverage Manager serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree in relevant area
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Restaurant Manager – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
An Assistant Restaurant Manager oversees all Food and Beverage operations|
including Restaurants| Bars| Café| Room Service| Conference and Banqueting and
Kitchens to ensure high standards of quality and service.
What will I be doing?
As an Assistant Restaurant Manager| you will oversee all Food and Beverage
operations including Restaurants| Bars| Cafe| Room Service| Conference and
Banqueting and Kitchens to ensure quality and service by performing the
following tasks to the highest standards:
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer servic

Handle all customer inquiries in an appropriate and professional manne

Accurately manage all transactions during servic

Manage Team Member schedules| stock| and wastage levels

What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Previous experience in organizing food and beverage service in a range of outlets
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Security Manager – Waldorf Astoria The Palm – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Security Manager with Waldorf Astoria Hotels and Resorts manages the
security team| policies| systems and procedures that keep Guests| Team
Members| and others safe while on and around the hotel property.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level of
customer service| you may be just the person we are looking for to work as

Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor

Astoria Hotels & Resorts where we promise our Guests a single rich| experienc

at every extraordinary place they visit.

What will I be doing?

As a Security Manager| you are responsible for the safety and security of all
Guests| Team Members and contractors| and visitors while at the hotel. A
Security Manager is also responsible for the safety and security of the hotel
premises. Specifically| the Security Manager will perform the following tasks
at the highest level of service:

Oversee all security related matters in the hotel

Advise Hotel Management on all security related issues

Lead Security Team and development of Team Members

Review| regularly| all policies| systems| and procedures| including emergency drills and bomb procedures

Drive continual improvement and enhancements to security standards

Communicate effectively and efficiently with external agencies including police| fire authorities| and other related services

What are we looking for?

A Security Manager serving Waldorf Astoria Hotels & Resorts is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviors| skills| and
values that follow:

Previous security experience| preferably working within an industry which monitored large volumes of people movement

Previous experience leading and managing a Security / law enforcement team

In-depth knowledge of security related systems| practices| legislation| and latest technologies

Excellent inter-personal skills and personal presentation

What will it be like to work forWaldorf Astoria Hotels & Resorts?

WaldorfAstoria provides guests the exceptional environment and the
personalisedattention of True Waldorf Service that creates a singular
experience. If youunderstand the value of personalised attention and know how
to treat even themost extraordinarily different experiences with the same rich
level of customerservice| you may just be the person we are looking for!

Duty Manager Night – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCP
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Maintenance Manager – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19001165
Job Category Engineering and Facilities
Location Sheraton Grand Hotel| Dubai| 3 Sheikh Zayed Road| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square meters. Our expansive conference center
boasts meeting rooms with natural illumination and state-of-the-art
audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club
Lounge that has extensive services and exciting 31st-floor views.

_POSITION PURPOSE_

To develop a solid operational knowledge of all engineering operational
procedures and to be well acquainted with the function of other departments
within the hotel.

To be responsible for the activity of workers of repair and maintenance of
machinery| general equipment| building| interiors and exteriors| roads| paths
car parks| drainage and water systems and water storage.

_ESSENTIAL FUNCTIONS_

To be able to prepare the full detailed specification of each element of the projects to get the full control on the cost| time and quality of the projects;

To manage effectively the spare parts control system as well as to get the best products which suites our standards and the highest quality without affecting our cost management;

To supervise and to coordinate the activities of workers and to control expenses not only to achieve the R&M budget but also to reduce it without affecting quality;

To prepare estimates of cost before obtaining authorization to do the job;

To maintain the equipment and tools in good order and to maintain all stores organized.

To show the interest in learning all available new technology and the latest products related to our values and brand standards and to be able to apply that in our hotel;

To implement programs for employees training that will result in better productivity and better work environment;

Base on various equipment specifications and operations standards to ensure that all of the equipment is efficiently running favor the smooth building operation;

To carry out the assigned duties in order to accomplish the work requested on repair and maintenance orders as well as on work requests for building and equipment;

To have the interest on searching all the resources for getting the newest technology supportive to our energy saving plans;

To show the interest to not only participates in the community occasions but sharing in creation the events.

Follow up with daily| weekly| monthly| quarterly and annually control measure actions on the scheduled time;

To be able to do the required risk assessments for the various areas and operation and to apply all the control measures accordingly;

_QUALIFICATION STANDARDS_

Has previous experience in 5 star hotel;

Has pervious 3 to 4 years’ experience;

Have the ability to effectively communicate with other departments;

Embrace and value operational guidelines and brand standards;

Possess superior analytical skills;

Have the ability to plan and prioritize in order to achieve deadlines;

Have the awareness of maximizing the returns to all stakeholders;

__

_

Senior Manager| Meetings & Events (MEA Office) – Dubai Area Office – Central Park Towers Level 12

APPLY HERE

Job Number 19000LX9
Job Category Rooms and Guest Services Operations
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY
The Senior Manager| Meetings + Events provides leadership and oversight of the
departments Event Planning| Banquets/Catering| Event Service and Event
Technology. Position supports the development and implementation of
departmental strategies and implementation of the brand service strategy and
brand initiatives. The position has overall responsibility for executing all
property events with a seamless turnover from sales to operations and back to
sales. Supports initiatives to grow event revenues and maximizes the financial
performance of the discipline. In addition| the position supports in the
opening of new properties and during property business reviews and deep dives.
Ability to travel with short notice is required for this position.

CANDIDATE PROFILE

Education and Experience
• Graduate/post graduate degree
• Event Planning and Operations experience
• Expertise in planning| executing| and delivering projects on time and on
budget
• Strong prioritization| organization| and analytical skills
• Ability to incorporate new ideas into an existing environment
• Ability to effectively communicate at all levels of the organization|
verbally and in writing
• Ability to build effective working relationships across a variety of mediums
(email| phone| webinars and in-person)
• Ability to develop and enforce program governance
• Strong analytical skills for planning| estimating| budgeting and monitoring
program/project work
• Demonstrated ability to work independently and with others
• Strong process management| negotiating| influencing| and problem resolution
skills

CORE WORK ACTIVITIES

Managing Programs
• Manage multiple portfolios of implementation projects that have a high-
degree of impact across the business.
• Develop strategic planning| pre- and post-implementation activities
• Leads overall implementation processes communications and project related
communication with properties
• Conducts follow up and escalation on project implementation tasks
• Reviews implementation progress and communicates monthly results though
continent Implementation Scorecard
• Develops and establishes sustainment procedures for continent of Operations
related initiatives
• Align with stakeholders and senior management on project goals and status to
ensure milestone are met.
• Manages program efforts so project components are delivered on time| within
budget| and as expected by the sponsor.
• Accountable for identifying and mitigating project execution risks| managing
escalations| capturing feedback| resolving issues| and facilitating cross-
group discussions to achieve efficient program pilots and launches.
• Partner with the Continent leadership| Brand| and GOS Center for Specialized
Services (CSS) and GOS Professional Services to design an effective pilot.
Manage the process to gather objective property feedback and channel feedback
to relevant stakeholders. Ensure pilot findings and outcomes are incorporated
into the final deliverable.
• Ensure team provides an integrated perspective of all pilot and launch
related activities to accountable leaders to ensure they understand the big
picture impact to the Market.
• Ensure multiple priorities within Brand| Continent| and GO can be
implemented and sustained in the market| and completed within the parameters
of agreed upon project scope.
• Manage processes to ensure a seamless handoff upon implementation
completion.
• Drive change management in the Market.
• Leverages standards and tools for Marriott’s program and project management.
Document best practices and maintain detailed procedures to benefit all
deployment efforts.

Managing Work| Projects| and Policies
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports|
presentations| etc.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Provides timely| accurate| and detailed status reports as requested.
• Oversees events discipline content management for MGS
• Communicates actively with diverse related disciplines at Corporate
Headquarters

Demonstrating and Applying Discipline Knowledge
• Support disciplines specific goal setting process for continent and
properties
• Supports monthly continent Events discipline calls and communicates with
advisory council and property teams
• Analysis of monthly ESS performance reviews and property communication.
Facilitates actions to improve overall performance for continent
• Plans and prepares in-market workshops and discipline specific training
classes
• Represents the Events discipline on monthly Events GLT calls
• Provides technical expertise and support to persons inside and outside of
the department.
• Demonstrates knowledge of job-relevant issues| products| systems| and
processes
• Demonstrates knowledge of function-specific procedures.
• Keeps up-to-date technically and applies new knowledge to job.
• Uses computers and computer systems to process data and track performance
(implementation programs and EM| highly skilled in MS Office).

Additional Responsibilities
• Supports Director of Events and ADOPS on business reviews for key events
properties
• Supports development of event space design standards for pipeline and pre-
opening properties and parameters for Events OS&E| FF&E and A/V
• Follow-up with properties on Meeting Services App performance and provide
guidelines to improve
• Analyze Meetings Imagined data and follow up with properties to increase
results
• In-person support for HALO property openings
• Supplier relationship to stay up to date with business trends and for
equipment developments
• Conducts updates for events catalogue content and launch communication to
properties.
• Facilitates in-person workshops| webinars and other communication and
training to the field
• Supports hiring of property leadership for Events (purple and blue band
directors)
• Facilitates operations discipline content for operations conference
• Co-organizes continent discipline conferences
• Administration tasks within the events discipline in MEA continent office as
required
• Support of any initiatives and MBOs for the event discipline in MEA
continent office
• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person in a timely manner.
• Demonstrates self-confidence| energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas| expectations and information in a concise| organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

_
_

_

Night Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 190012GM
Job Category Rooms and Guest Services Operations
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Assistant Marketing Manager – Sheraton Sharjah Beach Resort & Spa – Al Rifaa Area

APPLY HERE

Job Number 190012DH
Job Category Sales and Marketing
Location Sheraton Sharjah Beach Resort & Spa| Al Rifaa Area| Sharjah|
United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The Marketing and Communications Manager is part of an important team that
creates and executes property-level communications to our customers. Under the
leadership of the Director of Marketing and Communication| this role promotes
on-brand messaging to customers through traditional| digital| and social media
channels all with the goal of enhancing the image of the hotel. This role
helps build direct marketing plans| targeted campaigns| and activated channels
to the end of driving consumer awareness and preference| increasing market
share| and building broader portfolio and brand awareness. This role focuses
on showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Marketing and Communication Managers
liaise and build deep partnerships with their regional eCommerce and Marketing
teams to verify all local| social| and digital marketing efforts are
effectively integrated with the selling efforts for the organization. This
role also gets to do a little bit of everything| from balancing traditional
and digital marketing and eCommerce activities to contributing to public
relations (PR) activities for the hotel. Success is measured by how well they
help drive the sales and revenue strategy of the property| social media
engagement and also by how effectively leveraged the resources around them are
to create truly compelling marketing and communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Marketing Communications|
and cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Marketing to create marketing plan aligned to
hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

_

Senior Manager| Digital & eCommerce – Dubai Area Office – Central Park Towers Level 12

APPLY HERE

Job Number 19000WSQ
Job Category Sales and Marketing
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY
The Digital & eCommerce Senior Manager will execute Marriott’s Corporate
Digital & eCommerce strategy at the Market and hotel level| and ensure that
the market and individual hotels are aligning with Corporate strategies and
activating their electronic channels (Marriott.com| multi-lingual global
sites| eChannels (3rd party channels)| Segmental (F&B| Spa etc.) and other
eMarketing vehicles) to maximize online revenue and profitability. The Senior
Manager will also focus on driving market share and pull through digital goals
for the market.

BUSINESS CONTEXT
Digital & eCommerce is the fastest-growing line of business at Marriott.
Revenue through online channels (M.com| OTAs| GDSs) has grown significantly
accounting for over 40% of Marriott’s worldwide. Meanwhile| online revenue
growth in international markets is expected to grow with company’s focus on
International expansion. Hotels have an opportunity and obligation to grow
their visibility online and fully activate all the approved online tools
available to them in order to increase revenue and room nights at lower cost.
The ultimate success of Marriott’s strategy is now critically dependent upon
knowledgeable| well-trained| and fully-aligned associates in the field|
working in close collaboration with Corporate and the Regions| to execute
them. Many of these programs require substantial hotel support| education|
action| and “pull-through” to be successful. This is the role of the Senior
Manager Digital & eCommerce and their direct supporting team.

CANDIDATE PROFILE

Education and Experience

• College degree in hospitality management| Tourism| marketing| technology| or
related major preferred
• 4+ years of experience in a similar role| previous focus on digital
marketing preferred.
• Strong understanding of the digital environment as a distribution| marketing
and engagement channel and experience with direct-response campaigns with
external web agencies.
• Good understanding of and capability to lead conversion rate optimization|
brand awareness and attention| content marketing and website merchandising
efforts
• Previous team leadership experience preferred
• Driven by numbers and analytics| research-oriented with strong report
creation skills; prior experience using website content management systems a
plus

Skills and Knowledge
.
• Strong Account management skills with digital and 3rd party channels.
• Organized| detail-oriented and deadline-sensitive; takes initiative and
anticipates needs
• Excellent communication skills| demonstrated poise| tact and diplomacy
• Overall knowledge of agreement terms with Marriott’s electronic partners
• Experience working effectively in a multi-national setting
• Able to work independently and prioritize objectively
• Ability to multi-task and prioritize
• Willingness to travel
• Knowledge of Hotel operations and back end processes that support digital
and eCommerce.
• Knowledge of all Marriott brands and differentiating factors
• Ability to independently manage multiple tasks and projects
• Demonstrates self-confidence| energy and enthusiasm
• Exceptional teamwork
• Strong written and oral communications skills
• Good people skills
• Ability to monitor| track & provide reports
• Good skills in Office applications (Excel| PowerPoint etc)

Management Competencies

• Maintains performance level under pressure or when experiencing changes or
challenges in the workplace.
• Identifies and understands issues| problems| and opportunities; obtains and
compares information from different sources to draw conclusions| develops and
evaluates alternatives and solutions| solves problems| and chooses a course of
action.
• Exhibits behavioral styles that convey confidence and command respect from
others; makes a good first impression and represents the company in alignment
with its values.
• Participates as a member of a team to move toward the completion of common
goals while fostering cohesion and collaboration among team members
• Participates as a member of a team to move toward the completion of common
goals while fostering cohesion and collaboration among team members
• Sets high standards of performance for self and/or others; assumes
responsibility for work objectives; initiates| focuses| and monitors the
efforts of self and/or others toward the accomplishment goals; proactively
takes action and goes beyond what is required.
• Supports employees and business partners with diverse styles| abilities|
motivations| and/or cultural perspectives; utilizes differences to drive
innovation| engagement and enhance business results; and ensures employees are
given the opportunity to contribute to their full potential.
• Evaluates and adapts the structure of assignments and work processes to best
fit the needs and/or support the goals of an organizational unit.
• Provides guidance and feedback to help individuals develop and strengthen
skills and abilities needed to accomplish work objectives.
• Seeks and makes the most of learning opportunities to improve performance of
self and/or others.
• Understands and utilizes business information to manage everyday operations
and generate innovative solutions to approach business and administrative
challenges.

_

Assistant Outlets Manager – Aloft City Centre Deira – Dubai

APPLY HERE

Job Number 190012YD
Job Category Food and Beverage & Culinary
Location Aloft City Centre Deira| Dubai| Deira City Center Mall| Dubai|
United Arab Emirates| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Manager| Sales & Catering Implementation| Middle East & Africa – Dubai Area Office – Central Park Towers Level 12

APPLY HERE

Job Number 19000E1D
Job Category Sales and Marketing
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Plans the implementation and delivers Marriott’s Sales & Catering Solutions to
Marriott properties and above property locations within the Continent. Works
closely with Continent Sales| Revenue| IT| Finance and HR teams to ensure that
both new and existing locations receive the appropriate Sales & Catering
solution among Marriott supported solutions (e.g. CI/TY| SFAWeb/GPO| OneSource
and / or Opera Sales & Catering with SFAWeb/GPO or on a standalone basis.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED and 6 years’ experience in the business| sales
and marketing| management operations| or related professional area OR 4-year
degree from an accredited university in Business Administration| Hotel and
Restaurant Management| or related major and 2 years’ experience in the
business| sales and marketing| management operations| or related professional
area.
• Demonstrated ability to deliver results under difficult conditions

Preferred
• Strong knowledge of Marriott Sales & Catering systems
• Undergraduate degree
• Strong computer skills/aptitude
• Analytical and audit skills
• Detail-oriented and organized
• Solid writing skills

CORE WORK ACTIVITIES:

Sales and Catering Implementation
• Coordinates the pre-planning| training and delivery activities for the
specific S&C solution (including all associated business process and reporting
needs).
• Influences and mentors’ associates and leaders in the training and
implementation process.
• Manages the on-site implementation of supported systems and business
process.
• Ensures all pre-cutover activities are complete and all user provisioning
and IT/Network activities are in place prior to go-live
• Manages projects within budget and ensures that the cost of delivery for
each property does not exceed the cost of the pre-defined implementation costs
of key solutions
• Supports post-cutover stabilization and collects feedback on continuous
improvement and communicate to S&C support team.
• Looks for opportunities for more efficient and effective delivery of S&C
solutions in conjunction with other disciplines (e.g. PMS| IT| Reservations|
etc.) and / or in-continent resources
• Creates a strategic plan for business unit leaders to ensure successful use
of sales and group technology.
• Identifes training gaps| provides feedback on existing training materials
and curriculums and partners with Learning + Development to produce effective
training materials.
• Manages compliance to training requirements and communicates results to
property| continent and company leaders.
• Travels (up to 75% of the time) to provide subject matter expertise and in-
market implementation support of sales and group technology.
• Transitions property to post-implementation support model once deployment is
complete

Provide continent| market| property and location support
• Provides detailed consultative collaboration to property| market and
continent leadership in order for the business to improve use of systems|
increases productivity of associates and assists in influencing the compliance
of standard processes.
• Develops and fosters relationships with continent| market| property|
franchise partner and headquarters leadership.
• Leads projects at new and converting properties to implement supported
systems through system set-up| training| data conversion| validation| business
processes and live support.
• Provides detailed| timely and written recommendations| current status and
next steps with timely and effective trip reports| implementation documents
and site visit recaps (schedule permitting).

Training and Content Development
• Delivers training for CI/TY| SFAWeb/GPO| OneSource and related technology
through digital learning platform| augmented| as needed| by live/in-person
and/or virtual training support.
• Provides feedback on training materials and partner with Learning +
Development to produce effective training resources.
• Evaluates training effectiveness through associate evaluation and leader
feedback
• Understands system configuration and business process changes that impact
training
• Ensures training is consistent across all delivery methods and among the
supported disciplines.

Supporting Operations
• Serves as an internal subject matter expert and resource for co-workers|
application teams and corporate associates.
• Provides Subject Matter Expertise to other initiatives and programs that are
impacted by systems.
• Understands the systems and technology used by Marriott International and
its impacts to sales| revenue management| event management and hotel
operations.

Managing Standard End-To-End Processes
• Promotes the organization’s awareness| understanding| and use of enterprise
standard end-to-end processes.
• Supports change management| communications and training as needed to drive
process and tool adoption| implementation and compliance.

Manage Internal and Administrative Processes
• Manages business travel and expenses according to the Marriott Travel &
Expense policy and department guidelines.
• Provides timely trip reports| written recaps| follow-up| expense reports and
other assignments
• Works effectively across continents| cultures| languages and diverse
business customs

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