Deputy General Manager – Grosvenor hotel – Dubai

Grosvenor House Hotel Dubai

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Grosvenor House Hotel Dubai
Grosvenor House Hotel Dubai

Job Number 18003EGD
Job Category Rooms and Guest Services Operations
Location Grosvenor House, a Luxury Collection Hotel, Dubai
Schedule Full-time
Relocation? Yes
Position Type Management
 
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Company:
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:
Le Royal Meridien Beach Resort & Spa is the perfect choice for business or leisure. From rooms to restaurants, business facilities to leisure pursuits, the emphasis is on providing guests with a dazzling array of options, supported by a unique personal level of service.
 
With 11 international restaurants and bars including a modern culinary grill at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests the world on a plate.
 
Caracalla, the resort’s Roman themed Spa & Health Club, is the ideal retreat for mind and body.
 
The pool and beach facilities are quite spectacular and the resort also offers a supervised Kid’s Club with an indoor and outdoor play area offering daily activities.

JOB SUMMARY

Functions as a Business Leader for the property with a ‘hands-on’ approach. The position has responsibility for all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. The Assistant General Manager assists the General Manager in leading the development and implementation of property-wide brand strategy initiatives.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Senior HR Manager – Dubai Area Office – Dubai

Marriott Marquis Hotel Dubai logo

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Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 18003DFV
Job Category Human Resources
Location Dubai Area Office, Dubai
Schedule Full-time
Relocation? Yes
Position Type Management
 
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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

CLS Generic Position Summary:
As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision making process.
 
Specific Job Summary:
As an integral part of the compensation team, this position provides consulting and analytical support to the Compensation function. Position will coordinate and manage moderate to complex project tasks with Marriott’s Compensation Team, corporate and field clients. Responsible for orchestrating and managing milestones and completion of tasks in accordance with developed project plan. The position will support Marriott’s compensation programs to ensure internal equity, external competitiveness, and compliance with applicable regulations and policies.

CLS Generic Expected Contributions:
Contributes to team, department and/or business results by managing small projects, business processes or parts of larger ones.
Responds to and solves routine business requests with limited to moderate risk.
Works to enhance the organization’s capabilities through:

– collaborating with others.
– completing tasks appropriately
– providing timely coaching and feedback
– making distinctions in performance.

Assists more senior associates in achieving business results by:
– identifying opportunities to enhance the effectiveness of business processes.
– providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
– participating in setting department operating plans.
– recognizing and celebrating team successes.
– achieving results against budget within scope of responsibility.

Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.

Specific Expected Contributions (including duties and responsibilities):
– Work closely with outsourcing partners to prepare for and execute quarterly and/ or annual merit and bonus program. In conjunction with market benchmark provider, lead and/or conduct comprehensive analyses supporting compensation programs, i.e. merit, bonus, recognition programs, etc.
– Determine opportunities for leveraging technology and develop databases and tools to support department projects and analyses. Uses data to make organizational proposals related to the effectiveness, accuracy and efficiency of compensation programs.
– Lead market total compensation wage reviews. Provide guidance and recommendations to markets/brand leaders.
– Working independently with designated clients (disciplines, geographies, businesses), provides on-going compensation consultation regarding management and hourly compensation issues in an accurate and timely manner. Identifies issues which may evolve to be broader projects, such as those with an enterprise-wide scope. Prepares recommendations/options and presents to manager for support and direction.
– Leveraging consulting experience, provides compensation expertise to aid customers at all levels in the organization in making informed compensation decisions. Independently conducts salary analysis as requested by clients including analyzing salaries for internal equity and compliance with compensation guidelines and provides recommendations and alternatives.
– Develop and document procedures to streamline processes and ensure compliance with regulatory requirements and work with HR Generalists to educate managers.
– Leads efforts related to the design of incentive and recognition program recommendations in support of company goals and brand philosophy.

Supports more senior associates in achieving business results by:
– acting in a consultative fashion to implement programs impacting the broader organization.
– developing and recommending approaches for communication of broader compensation-related organizational goals.
– achieving results against budget within scope of responsibility.
– recommending calculated risks to move the department or team forward.
– Developing and promoting adoption of systems to organize, track, and answer questions on enterprise-wide issues
– balancing the interests of own group with the interests of the organization.
– influencing decision-making of clients in support of departmental/corporate objectives.

Responsible for own work and assists in contributing to team, department and/or business results. Performs other duties as appropriate.
Coordinates and manages a variety of enterprise-wide compensation infrastructure projects (i.e. site classification, structure analysis, etc.) throughout the development and implementation process. Works with internal and external resources to ensure timely completion of all projects within budget constraints.

Specific Candidate Profile (the education, experience, skills and attributes that are important for this position):
• BA/BS degree in Human Resources or a related field or equivalent experience;
• 4-7 years of solid, progressive compensation analysis, design and administration experience required.
• Proven project management skills and experiences in leading medium to large enterprise-wide projects.
• Excellent written and verbal communication skills required.
• Demonstrated experience interacting effectively as a team member/consultant with all levels of associates.
• Proven ability to independently identify and analyze problems/issues, assess risk, evaluate alternative potential solutions and recommend a course of action.
• Ability to perform independently.
• Strong MS Word and expert Excel and Access skills are required. PeopleSoft experience and proficiency preferred.

Duty Manager – Grosvenor house hotel – Dubai

Grosvenor House Hotel Dubai

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Grosvenor House Hotel Dubai
Grosvenor House Hotel Dubai

Job Number 180039SU
Job Category Rooms and Guest Services Operations
Location Grosvenor House, a Luxury Collection Hotel, Dubai,
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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Company:
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
 
Property Description:
A pinnacle of perfection, set within the cosmopolitan Dubai Marina. Grosvenor House Dubai is a landmark of prestige and a symbol of refinement. It is a home for culture, creative excellence, and a collector of lasting impressions.
 
Grosvenor House is a name steeped in excellence and combines luxurious standards with futuristic flair. A guardian of tradition, perfectly refined. The Grosvenor House prides itself on its impeccable service, built on the legendary hospitality of Arabia. Every wish expressed is met with equal measures of priority, discretion and charm.

Located close to the city center within easy reach of business and leisure facilities, the Grosvenor House is the ideal location for business, leisure or for it your home.

Key Position Requirement:
Ensure a smooth and efficient running of the hotel operations; especially the Front Office department.
Handle and resolve guest complaints.
Assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Department’s operation and communication.
Assist in consistently maintaining and/or developing agreed standards within the Front Office department.
Assist in maintaining and/or developing agreed operating procedures involved in the Front Office and ensure that Front Office colleagues adhere to the correct procedures as laid down in the operating manuals.
Set a high example in regards to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules and loyalty.
Keep very close relations with all VIP guests and respond accordingly to all their needs.
Cover the Night Manager for vacation and days off and when required.

General Manager – SERCO – Abu Dhabi

Serco logo

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Serco logo
Serco logo

Req ID 55398
 
United Arab Emirates – Abu Dhabi – Executive/Leadership – Full Time
General Manager – Subject to contract award
 
Reporting to: Typically reporting to a Portfolio General Manager or a Managing Director
 
Division / Function: Serco Middle East / Integrated Facilities Services
 
Base location: UAE

Key purpose
 
Accountable for the overall operations of the facility, planning, co-coordinating, controlling all technical and management strategies.
 
Accountable to ensure the contract delivers to contract Service Level Agreements on behalf of the Client & Serco.
 
Accountable for Profit & Loss and people strategy.
 
This role ensures that contract deliverables are met in line with the contract service level agreements.
 
The role will be the senior Serco person on site and therefore responsible for all staff, and subcontractors, together with the financial and operational performance of the contract.

Structure and reporting relationship

Typically reporting to the Portfolio General Manager or Managing Director and has client and customer stakeholder relationships.

Key accountabilities

Develop, monitor and review annual maintenance programs for the Project.
Recommend and administer capital improvement works.
Develop, administer and review whole of life cycle replacement programs.
Represent client to navigate through various audits, inspections conducted by local bodies, insurance companies, bankers, investors etc.
Establish, policies and procedures for each service under management.
Develop, implement and review energy efficient replacement programs.
Review building service’s delivery systems and develop strategic maintenance or replacement strategies.
Negotiate procure and review whole of service delivery contracts.
Ongoing management of the Risk Management program.
Development of the QA program and take it through audit for subsequent award.
Timely address various ad hoc requests given by the client for variation work, VIP visits, etc.
Liaise with clients, staff and external consultants at all levels in matters relating to building service delivery.
In conjunction with the client develop business continuity plans for numerous scenarios.
Manage and direct the operations of the business in accordance with Serco’s strategic plan, with an emphasis on standardisation of policies and procedures.
Manage the day-to-day operations of all elements of the Contract to meet all regulatory, business, strategic and Key Performance Indicators (KPI).
Preparation and management of operating budgets.
Meet agreed budgets (commitments) and business planning outcomes.
Direct, assist, support and advise line managers, supervisors, coordinators, team leaders or leading hands, ensuring the implementation of changes necessary to meet evolving service delivery standards.
Set staffing levels in compliance with business specifications and monitor them, to enable the delivery of efficient and effective services.
Ensure that employees have the opportunity to participate in the development of the Serco Contract and the decision making process.
Provide advice to the Leadership team on the activities, developments and changes within the services covered under the contract and impact upon the provision of those services.
Assist the Leadership team with the development and implementation of management initiatives.
Assist the Leadership team in the management of information systems and technology maintenance and review, to keep pace with the changing needs of the business.
Monitor the progress of accreditation and quality management systems and coordinate the standardisation of policies and procedures.
Prepare monthly reports and attend monthly senior management meetings.
Manage the collection, distribution and storage of information and reports.
Review all training needs and report on a yearly basis.
Liaise with customer representatives on an appropriate and regular basis.
Seek new business opportunities and improve profitability of the business within your contract capabilities, and seek direction and approval from the Leadership team before committing to undertaking these services.
Assist the Leadership team in ensuring the integrity of the intent and operation of the management reporting system, with all issues raised and addressed at the appropriate level.
Ensure the timely and satisfactory management and resolution of complaints from customers and the grievances of employees, in accordance with Serco’s policies.
Regularly meet with line managers, supervisors, coordinators, team leaders or leading hands to keep them informed of decisions affecting their areas of operation and to ensure a uniform application of Serco’s policies and delivery of services.
Monitoring of procedures and policies in order to recommend improvements.
Monitor, review and, where appropriate, update property, plant and equipment to meet the changing needs of the business, within your authority limits.
Carry out formal performance appraisals with each subordinate bi-annually & annually, reviewing performance against agreed business goals.
Management of subcontractors and suppliers.
This position may be required to carry out other tasks from time to time as directed by a member of the Serco Middle East Leadership team.

HSQE Responsibilities and Information Security Responsibilities

Lead the development and implementation of the Serco Management System (SMS) and provide the leadership to ensure that contents of Health, Safety, Quality & Environment and Information Security Policy Statements are known and understood by the contract staff.
Provide input into the development of the Health, Safety, Quality & Environment and Information Security Policy Statements.
Ensure that a good HSQE and Information Security culture is promoted within their departments and among their peers.
Lead by example and ensure that ways to conserve energy, water and resources and minimize the generation of waste are identified and responded to within the area of responsibility.
Protect information assets and data including both electronic and paper based from all security threats whether internal, external and deliberate or accidental.
Promote a good HSQE and Information Security culture among their departments and peers.
Conduct regular reviews on the HSQE and Information Security Performance and seek ways to
continually improve the standards.
Carry out regular safety tours and inspections of all sites to ensure compliance to set standards.
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process

Essential technical and professional skills, knowledge and qualifications

Technical and Professional Skills

10 years plus experience of managing within a Facilities Management (FM) environment.
5 years minimum experience in managing multi-disciplined People Managers including support functions (eg finance, procurement).
Have led a diverse, multi-cultured, multi-disciplined workforce to achieve the work output and quality of services.
Demonstrated analytical, organisational business and negation skills.
Demonstrated experience in Change Management.
Proven financial management expertise, especially the ability to control and meet budget objectives.

Knowledge

Knowledge of both international and local (UAE) statutory and legislated requirements in governing large properties.
Knowledge of international best practice in facilities management
A respected leader capable of developing close working relationships with the client to ensure the mutual success for all stakeholders and longevity of the contract;
Communication and interpersonal skills at both an individual and team level.
Demonstrated high level of interpersonal skills and proven ability to effectively communicate (in both oral and in written form) with all levels of management, employees, customers, contractors and other stakeholders.
Demonstrated commitment to the processes of continuous improvement and quality customer service.
Proficient in Microsoft packages including word, excel and PowerPoint. Adaptable to use company systems as required to the operations.

Qualifications

Degree holder in Facilities Management or similar qualification.

Commercial Manager – PARSONS – Abu Dhabi

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Parsons logo Dubai

REF:  54258
Ready to put your contract skills to work with departments and teams that change the urban fabric of our community? Do you have an eye for details? Put your contract management expertise to work on complex projects. Parsons is now hiring Commercial Manager for our rapidly expanding team located in Abu Dhabi.
 
· Responsible for all contractual matters related to Abu Dhabi assigned Projects and report directly to T&I Sector Manager for Abu Dhabi.
 
· Capable of carrying out dispute resolution, trouble shooting and problem solving, especially involving financial matters
 
· Review and prepare claim reports with findings and recommendations
 
· Provide advice and direction with regard to Contractor’s claim and letters.
 
· Negotiate and clarify contractual requirements in meetings with consultants and contractors.

· Review, Identify and comment on Variation Orders.
 
· Review, negotiate and settle disputes.
 
· Manage a team of both pre and post contract commercial staff;

Develop and improve current sector commercial setup in line with Regional Commercial Managers plan
Requires 4-year degree in Engineering or Equivalent Qualification from a recognized University/Institute.
Member of the Royal Institute of Chartered Surveyors (MRICS) or equivalent memberships.
Minimum 15 years’ experience in Contract Administrative works in transportation and/or Infrastructure projects. Must be capable of performing the duties and responsibilities stated above.
Requires leadership and good communication skills.
Fluent in written and spoken English.

Ready for action? We’re looking for the kind of people who see this opportunity and don’t hesitate to act. Parsons is a leader in the world of Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.

Senior Contracts Manager – ATKINS – Abu Dhabi

Atkins global logo

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Atkins global logo
Atkins global

FG-006325
Faithful+Gould are currently looking for an experienced Commercial/Contracts Manager to form part of our Programme/Project Management Consultant (PMC) project team based in the UAE. This will be a project based role supporting a major development, including high rise towers, mixed use developments, hotel and large retail strand.

Responsibilities
 
Support to all existing operations within a private sector organisation, through all the project phases, particularly those related to Commercial Management (procurement, cost, contractual etc), assessing both the strengths and weaknesses and compiling a comprehensive reports for presentation to the client.
Full quantity surveying services as required.
Responsible for maintaining and enhancing F+G reputation with the Client and developing effective long term client relationships thus identifying and developing new opportunities for the Group
Must be conversant in all of the following:
 
Procurement Management which includes the development of a procurement and contracting strategy
Contract Management and Administration including the supervision, review, monitoring, evaluation and reporting on all consultant and contractor contracts
Budget and Cost Control – provide an oversight of the Master Budget and each of the constituent projects and contracts which form part of the overall programme
Payment Applications – review of all the payment applications with a summary of all findings and a final recommendation on payments

Variation Assessment – review, assess, value all variations and make recommendations to the client
Claims Management – review, identify and track causes, check validity, assess time and cost impacts and make recommendations to the client
Final Accounts – manage the preparation, submittal, review and settlement of accounts.
SNC Lavalin’s Faithful+Gould business is one of the world’s leading integrated project and programme management consultancies; with over 2,400 professionals operating worldwide.
Our aim is to protect and maximise our clients’ interests throughout the planning and delivery of projects, ensuring they are delivered on time, on budget. We pride ourselves on collaborating with client teams and developing long-term relationships.

Key services include :Project management, programme management, project controls, commercial management, cost management and expert scheduling and construction planning.

Our industry is going through a digital transformation and we have been investing in and pioneering digital methods to improve all aspects of our service. We have focussed our digital transformation around platform modernisation and product development and through standardisation and automation, we are achieving efficiencies that are directly passed on our clients who benefit from a consistent quality of service as well as the savings.

Active in the Middle East for over 20 years, we have offices in the UAE, Qatar, Oman and Saudi Arabia. We hire and retain only the best people in the industry. Our success is built on recruiting – and then developing – brilliant people from a broad range of professional and cultural backgrounds. It’s precisely this diversity of talent that sets us apart.

Requirements

Degree qualified professional who has reached Managerial level,
15 years of experience and preferably have experience similar to this project/role.
membership of a recognised professional body,
capable of reviewing existing operations within an organisation through all the project phases (processes and procedures in both office and site),
assessing both the strengths and weaknesses and assisting in compiling a bespoke set of process and procedures of all of the activities including but not limited to quality, progress, commercial matters, value, safety, design and construction.
An experienced Commercial/Contracts Manager with a demonstrable track record in the delivery of large multi functional projects.
Knowledge of project controls procedures.
A “rounded profile”, comfortable with planning, analysis and managing process and commercial considerations. The successful candidate should also be able to drive for a successful delivery.
Effective in building good working relationships within complex structures both within projects, with clients and internally.
A minimum of 5 years experience working in USA, Canada or Western European Countries is preferable.
Rewards and Benefits
We offer an excellent package which includes:

A competitive salary
Accommodation allowance;
Transportation allowance;
22 calendar days annual leave;
Medical and life insurance cover;
Company gratuity scheme;
Discretionary bonus scheme;
Annual flight allowance to point of origin
Employee Well-Being Programme – 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants

Bar manager wanted – Le Meridien hotel – Dubai

Le Meridien hotel Dubai

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Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18001WLM
Job Category Food and Beverage & Culinary
Location Le Méridien Dubai Hotel & Conference Centre, Dubai
 
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At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY
 
Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Bar/Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the property.

• Manages in compliance with all local, state and Federal beverage and liquor laws.

• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group needs

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies, standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Bar/Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each event.

Assistant Sales Manager – Marriot hotel – Dubai harbour

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 180036ZX
Job Category Sales and Marketing
Location Dubai Marriott Harbour Hotel & Suites, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
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Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 
Job Summary
 
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Sales Opportunity Manager – CITI GROUP – Dubai

citi group logo dubai

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citi group logo dubai
Sales Opportunity Manager – Corporates
Education: Bachelor’s Degree
Job Function: Consumer Sales
Job ID: 18066874
 
Job Purpose:
 
The role will support the Asset sales team in the overall sales target achievement through creation and opening of opportunities through targeted companies or in existing GSG/CCB/ICG companies by offering/customizing banking solutions available in Citi. The role will also be responsible to oversee both account and cards on-boarding journey.

The role will also support acquisition related offers/programs to increase new to bank customers and create corporate sourcing plans.
 
The role of the Corporate Business Development Manager is integral to leveraging on the existing corporate relationships to enable scalable growth and attract the right customer profile.
 
Job Background/Context:
 
Citi has a valuable Consumer franchise in the Middle East and is looking at further expanding the bank’s leading presence in the region. UAE has an extraordinary growth opportunity given the rapidly expanding middle and upper classes and the accelerating process of urbanization.

This role will be part of the Sales opportunity team to support the Sales and Distribution and Sales Management team to drive products acquisition and to achieve business goals through the corporate/company sourcing channels.

Key Responsibilities:

• Responsible for the overall corporate/CAW sourcing activities which includes owning the end to end process from account opening to service handling in collaboration with sales support/operations and CIU for smooth customer onboarding process.
• Create an opportunity in the target companies/CAW by negotiating/organizing an event, service desk, and regular visits of the SEs.
• Work with asset product and retail segment teams to provide a comprehensive, multi-product banking solution to companies for their employees including payroll linked bank accounts, credit cards, loans, wealth management products.
• Build and maintain the existing Citi at Work relationships and on board non-CAW GSG/ICG/CCB clients to expand/grow the portfolio.
• Work closely with GSG/ICG/CC/TTS Corporate RMs and CAW sales team to ensure achievement of KPIs set
• Attend business reviews together with Corporate RMs and manage relationships with key contacts in the company
• Work closely with the CAW/Corporate sales team by attending the daily huddles, monthly reviews and 100% introduction of the SEs to company point of contact.
• Person will have a common goal of the CAW sales target. Roll up of the CAW SE and Sales manager target.
• Support the end-to-end design and deployment of a new transformational process by putting together various enablers/capability currently being developed in a way that achieves the above desired headline
• Have the awareness on the market competition and provide timely feedback to key stakeholders/ decision makers.
• Prepares the monthly dashboard of CAW portfolio, including revenue performance to be shared with CAW team.
• Adhere to the Code of Conduct, corporate and business specific policies, and implement appropriate controls as part of day-to-day responsibilities.
• Identify and escalate risk inherent in particular situations or transactions of any issues / potential threats to senior management
• Ensure full adherence to all internal policies and procedures and external legal and regulatory requirements.
• Escalating and resolving areas of concern as raised by clients. Liaising with internal departments to ensure client needs are fulfilled effectively.

• Work with product team on below deliverables to be shared with sales team
1. Competitive landscape monitoring and analysis (for all card products and customer segments)
2. Develop and maintain regular acquisition reporting (for all card products and channels)
3. Product training: support with refreshing and maintaining the training toolkit for front-line staff
4. Product collateral maintenance to ensure compliance with regulation and treating customers fairly
5. Support with stakeholder presentations (as required)
6. Ad-hoc projects/initiatives related to proposition, or process (as appropriate)

Development Value:

• Corporate Relationship management experience
• End to end sales force management
• Opportunity to develop cross-functional expertise with exposure to Asset Sales, Credit, Operations, Branch Banking and Wealth Management mostly specially with ICG/GSG
• Knowledge of best practices in the industry and around the globe.

Qualifications

Knowledge/Experience:

• 3 – 5 years of corporate relationship management and sales experience
• Excellent understanding of financial markets and products
• Proven performance in Sales and Customer service.
• Strong planning and partner/relationship building

Skills:

• Possess good interpersonal skills, influential and excellent written/spoken communication skills
• Team player, assertive, result-oriented
• Attention to detail and the ability to think creatively to solve problems
• High sales drive and energy levels. Ability to thrive in a high-pressure environment by demonstrating leadership and selling skills.
• Ability to nurture and build strong relationships with customers.
• English (written/verbal) is mandatory; Multi-lingual preferred
• Arabic language skills are an advantage for this role

Qualifications:

• Bachelor Degree, MBA preferred

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Assistant Restaurant Manager – Edition hotel – Abu Dhabi

Edition hotel Abu Dhabi

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Edition hotel Abu Dhabi
Edition hotel Abu Dhabi

Assistant Restaurant Manager – Steakhouse – The Abu Dhabi EDITION
Job Number 18000Q7E
Location The Abu Dhabi EDITION, Abu Dhabi, UAE
 
JOB SUMMARY
Entry level management position that is responsible for the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

CORE WORK ACTIVITIES
 
Assisting in Management of Restaurant Team
Handles employee questions and concerns.
Monitors employees to ensure performance expectations are met.
Provides feedback to employees based on observation of service behaviors.
Assists in supervising daily shift operations.
Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations
Ensures all employees have proper supplies, equipment and uniforms.
Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
Ensures compliance with all restaurant policies, standards and procedures.
Monitors alcohol beverage service in compliance with local laws.
Manages to achieve or exceed budgeted goals.
Performs all duties of restaurant employees and related departments as necessary.
Opens and closes restaurant shifts.
MANAGEMENT COMPETENCIES

Restaurant/Event Room Operations – Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high quality dining environment (music, lighting, temperature), as well as opening and closing.

CANDIDATE PROFILE

Education and Experience
High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Sector Coordinator – AECOM – Dubai

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Assistant Resident Engineer / Sector Coordinator, Dubai, Dubai, United Arab Emirates
United Arab Emirates – Dubai, Dubai
 
Job Summary
 
The Assistant Resident Engineer / Sector Coordinator will lead AECOM’s construction supervision discipline engineers independently or under the direction of the Resident Engineer, advising on all engineering matters.
 
Job Duties:
 
Leads the delivery (time, cost, quality, safety) of assigned packages.

Supervise and manage the contractors to ensure the works are constructed as per specification and to the programme.
 
Manage and direct the supervision team to undertake day to day inspections of the works.
 
Maintain a very high level of Safety awareness and ensure the contractor complies with their obligations.
 
Together with the Contracts Manager administer the FIDIC based contract.
 
Remove bottlenecks and help provide solutions to delivery on behalf of the contractor.
 
Resolves site issues on site.
 
Presents progress and package issues to client team.

Assists in negotiating changes to the scope of work with the Client and key subcontractors.

Responsible for following up on instructions & commitments associated with the project

Establishes Project Execution Plan, Health & Safety Plan, Quality Control Plan and other plans and documents

Establishes the program requirements for all areas of the project and monitors site staff performance

Plans, directs, supervises and controls the execution of all technical, fiscal and administrative functions of the project and the site team

Assigns responsibility to key subordinates in their respective fields of expertise

Provides input to performance reviews and develop plans for subordinates

Work with other managers, project engineers and discipline Heads to develop budgets, schedules and plans for the various elements of the project

Monitors and reports to management on the progress of all project activities within the program, including significant milestones and any conditions, which would affect project cost, schedule, performance or Client relation

Establishes internal weekly meetings to review project status and formulate action items

Performs other responsibilities associated with this position as may be appropriate

Represent the company in Client meetings.

Specific Skills Required:

Good letter writing and report writing skills

Good working knowledge of FIDIC contracts

Able to independently asses the performance of a multi-discipline team of Engineers

Person Specification:

Demonstrates leadership qualities

Commercially aware

Able to lead and motivate a team of Engineers

Client focus, ability to engage in discussions with high profile clients

Safety conscious and engaged

Good command of language and able to perform with limited supervision

Minimum Requirements

Minimum 10 years of related Construction Supervision / Management experience on Buildings and Construction or Infrastructure projects with a broad general engineering background. Minimum 5 Years in the GCC preferably in the UAE.

Must have worked on projects in the capacity of a Senior Engineer and / or Assistant Resident Engineer as a minimum.

Preferred Qualifications

Bachelor Degree in relevant Engineering field (i.e. Civil, Mechanical, Electrical, Structural etc.) and PMP, plus membership of a recognized professional institution preferred

Schedule Manager – PARSONS – Dubai

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REF: 54197
Be Part of a Global Firm Committed to a Sustainable World
 
Project Controls / Schedule Manager
Dubai, UAE
 
Parsons’ engineering and construction management staff members create innovative, safe, and sustainable infrastructure in the Kingdom of Saudi Arabia, the United Arab Emirates, Qatar, Oman, Bahrain, and Kuwait. We deliver rail, transit, road, and highway transportation; water conveyance and wastewater treatment; oil and gas; land development; public; and aviation infrastructure to our customers and communities. Parsons creates interconnected communities and world-class infrastructure.

Position Overview:
 
The Project Control / Schedule Manager is responsible for managing the program-wide project control/ scheduling activities and maintaining the Program Master Schedule. He develops the capability and supervises the performance for all program planning / scheduling development, analysis, reporting and progress evaluation.
 
The position interfaces with the Client, Project Director, Senior Contract Manager, Construction Director, Resident Engineers, and functionally manages the Project Control Engineers and has an oversight of all scheduling activities.

Duties and Responsibilities:
Provides guidance, direction, and specialized assistance to project for the resolution of difficult and complex project control problems.
Interfaces with clients, attends regular meetings, and provides statistical reports.
Manages a team of Project Control Engineers/Specialists who are qualified to analyze, evaluate, and forecast project costs, as well as performance against an established schedule with critical milestones.
Assesses the impact(s) of design/construction changes and schedule slippages.
Oversees the development and maintenance of an established system to show the hierarchy of plans and schedules; keeps project and company management fully informed.
Coordinates staffing requirements, assigns and supervises project work activities, and trains personnel.
Completes performance reviews and provides personnel development for the assigned employees.
Recommends and oversees the customization of project control systems to meet specific project requirements.
Assists in invoice verification for payment based on cost-loaded schedules, as required.
Assists in developing specific project codes of accounts and work breakdown structures, and recommends appropriate modifications and revisions for new work items assigned.
Supports/performs integration of scope, cost and schedule within the WBS and ensure mapping is accurate on an on-going basis.
Creates statistical reports for management on a recurring or one-of-a-kind basis.
Performs other responsibilities associated with this position as may be appropriate.

Qualifications:
Bachelor’s Degree in Engineering from a recognized university.
12 years of work experience in project control and scheduling of engineering and construction activities for large, prestigious buildings projects.
Licensed for QS or cot control: MRICS or CCP.
Excellent written and oral communications skills.
Thorough knowledge of Primavera P6.

Digital Asset Consultant – ATKINS – Dubai

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Atkins global

Consultant – Digital Asset Management – (UAE/KSA/Qatar)
ME-006175
Construction, Management Consultancy
What we are trying to do
 
Deliver diverse Digital Asset Management projects, covering anything from implementing innovative uses of new technology, formulating national guidance, providing strategic direction for asset management policy and using data and analysis tools to develop works programme
Transform and grow the Middle East region approach to asset management across the transportation, buildings, energy, defence and power sectors
Guide clients through solving some of their most complex challenges by providing a unique combination of management consulting, technology, and engineering expertise
Aging assets, funding shortfalls, evolving government priorities and emerging disruptive technologies; infrastructure owners and operators are facing a multitude of challenges.
Clients are increasingly leveraging multi-disciplinary experts utilizing a solutions-driven approach and a solid foundation in engineering practices to meet their organization’s challenges
What we are looking for

Digital Asset Management Consultants to support our clients in the Middle East Region for the Digital Asset Management Market.
The role will work with the MEA dAM business unit of Atkins, as well as the Global dAM team at Atkins to support a pipeline of services and technology-based opportunities.
This role will deliver offerings across dAM domains, including: Asset Investment Planning, Asset Performance Management, and Enterprise Asset Management – and will also work with related domains and technologies, such as: BIM, GIS, IoT, decision support and analytics. The role will be broad in terms of markets and offerings, but a focus will be put on Transport (Aviation, Highways), Energy, Buildings, Water and Defence from a market perspective, and Asset Investment Planning, decision support and analytics from a domain perspective.
As part of our growth strategy, we are investing in our digital Asset Management (dAM) capabilities as well as partnerships that allow us to bring new offerings and delivery models to our clients.
This encompasses software applications, system integration services and managed services.
Key Deliverables and Responsibilities

Working with the central DAM team and account directors to formulate key account delivery plans, identifying opportunities for new service delivery.
Part a leading presence in the Asset Management ecosystem, establishing strong relationships with clients.
Ability to understand, describe and deliver solutions and features can address the business issues customers are facing.
Work directly with clients to improve their business processes and lead business transformation efforts
Help manage projects and multi-disciplinary project teams
Independently perform qualitative and quantitative analyses, document findings and present project outcomes
Support the team on regional delivery plans / partnering activities to fill in gaps and broaden DAM portfolio.

Digital Innovation manager wanted – Etisalat – Abu Dhabi

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Job: IRC57660
Job Title Manager/Channel Digital Innovation|23
Location
Organization Name HO/Sales/CD/Channel Digital Innovation
Brief Description
Principal Functions

Identifying innovative solutions that enhance the customer experience across all sales channels.
 
Facilitating and leading the digital and innovative retail concepts including, shaping and supporting the strategic development, execution and evaluation of digital innovation projects.
 
Analysis of projects to ensure results are optimize with clear reporting of results.
 
Focus on enhancing both the staff & customer experience
 
Detailed Description
Duties & Responsibilities:
 
1. Acquire data and perform analysis of key result areas for the highest customer experience gains.
 
2.Identify high-priority customer experience gaps and opportunities to be addressed.
 
3.Select world-class solutions that can be deployed successfully within Etisalat
 
4.Engage key stakeholders and gain their support and buy-in

5.Work cross-functionally with multiple business units and partners to help define technical requirements and implementation for all system platform projects

6.Lead, support and execute in-store innovation and digital development strategies to enhance customer experience

7.Collaborate with business teams including Digital Transformation, Product Marketing, Trade Marketing and Campaign Management teams to bring customer experience content life

8.Create testing frameworks and processes in order to achieve ongoing improvement of KPI’s

9.Prepare business cases to ensure projects are budgeted and signed off.

10.Engage in the wider digital community to enhance learning.

Job Requirements
Bachelor’s degree

Relevant work experience with 5-7 years of experience in system and processes design, customer engagement, project management

Senior Geotechnical Engineer – ATKINS – Dubai

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Atkins global

REF: ME-006159
Responsibilities
 
The candidate will be required to work a variety of roles and projects including geotechnical investigations scoping, management and interpretation in addition to geotechnical design for infrastructure projects alongside a variety of environmental science and engineering professionals.
Whilst the candidate will be required to report to a more senior engineer, they will also be expected to manage and mentor a small team of geotechnical engineers – providing technical and managerial guidance where necessary.

Candidates should possess the following:
 
A proven track record in geotechnical investigation management and interpretation and the design of deep and shallow foundations, piles, retaining walls and other related infrastructure.
Experience in managing a small team of junior engineers to deliver projects on time and to specified budgets – reporting to the geotechnical team leader.
Experience of working in a fast moving engineering consultancy environment (ideally including international experience)
A high level of technical capability and attention to detail
A good academic background with a civil engineering / geotechnical engineering bachelors or masters degree.
A minimum of 7+ years experience in the civil / geotechnical fields in a consulting environment
Working towards chartered status (or equivalent) within a relevant professional association
A high level of numeracy and attention to details with the ability to self check and produce accurate work

Appropriate experience in the use of geotechnical analysis software (gINT, PLAXIS, Slope W, Seep W and Piglet etc.)
Good written and verbal communication skills (clear, concise report writing will be required)
Preference will be given to candidates with relevant experience working on Metro/Rail Projects.
The Individual

Ability to adapt to different cultures and working environments to build rapport with Contractors and Clients
Willingness to collaborate and work effectively within a team environment – leading where necessary.
Demonstrate sound relationship-building skills with both clients and staff and an ability to influence and coach others
Experience and confidence in using written and spoken English within a business environment
Willingness to travel from time to time on project assignments

Geotechnical Engineer wanted – ATKINS – Dubai

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APPLY HERE REF: 006156

APPLY HERE REF: 006157

APPLY HERE REF: 006158

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Atkins global

REF: ME-006156
Responsibilities

The candidate will be required to work a variety of roles and projects including geotechnical investigations scoping, management and interpretation in addition to geotechnical design for infrastructure projects alongside a variety of environmental science and engineering professionals.
Whilst the candidate will be required to report to a more senior engineer, they will also be expected to manage and mentor a small team of geotechnical engineers – providing technical and managerial guidance where necessary.
SNC Lavalin’s Atkins business is one of the largest multidisciplinary, multi sector engineering design consultancies in the world and is part of the SNC Lavalin Group.

As one of the world’s most respected design, engineering and project management consultancies with a leading track record in the defence sector, Atkins are ideally placed to respond to this market. We have a broad establishment and proud, 50 year history throughout the Middle East region.

We provide a full range of design, engineering and project management services for buildings, transportation and other infrastructure programmes.

Atkins in the Middle East now employs around 2,000 staff serving Gulf clients across all market sectors from offices in Abu Dhabi, Al Ain, Doha, Dubai, Jeddah, Kuwait City, Manama, Muscat, Riyadh, and Sharjah.

Candidates should possess the following:

A proven track record in geotechnical investigation management and interpretation and the design of Excavation and Lateral Support Systems (ELS), Deep and shallow foundations, piles, retaining walls (Contiguous, Diaphragm) and other related infrastructure.
Experience of working in a fast moving engineering consultancy environment (ideally including international experience)
A high level of technical capability and attention to detail
A good academic background with a civil engineering / geotechnical engineering bachelors or masters degree.
A minimum of 6+ years experience in the civil / geotechnical fields in a consulting environment
Working towards chartered status (or equivalent) within a relevant professional association
A high level of numeracy and attention to details with the ability to self check and produce accurate work
Appropriate experience in the use of geotechnical analysis software (gINT, WALLAP, ALP (OASYS) PLAXIS, GeoStudio (Slope W, Seep W) and Piglet etc.)
Good written and verbal communication skills (clear, concise report writing will be required)
Preference will be given to candidates with relevant experience working on marine infrastructure Projects.
The Individual shall have the following attributes:

Ability to adapt to different cultures and working environments to build rapport with Contractors and Clients
Willingness to collaborate and work effectively within a team environment – leading where necessary.
Demonstrate sound relationship-building skills with both clients and staff and an ability to influence and coach others
Experience and confidence in using written and spoken English within a business environment
Willingness to travel from time to time on project assignments

HR Manager wanted ADCB bank – SERCO – Dubai

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Career Opportunities: HR Manager (54871)
Req ID 54871 – Posted 30/10/2018 – United Arab Emirates – Dubai – HR Professionals – Full Time
Key purpose
 
The purpose of the Human Resources (HR) Manager role is to work with the HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demands of the Serco business. The HR Manager manages, executes, directs and monitors delivery of HR services to support people management to the business and provides human resource advise for Serco People Managers, covering all areas of the employee lifecycle including employee relations, performance management, pay review, talent management and absence management and will manage from one to a team of Senior HR Advisors.

Key Responsibilities
 
Works with both the HR Business Partner and HR Shared Service management to agree and implement strategies that support business objectives;
Provides a proactive and/or “on demand” advisory and consultancy service to people managers on a range of human resources issues, employee life cycle procedures and policies
consistent with employee standards, legislation and guidelines;
Liaises with people managers regarding the people issues related to procedures and policies and ensures that people managers work within the defined policy & procedures;
Manages end-to-end and timely closure of disciplinary, performance, reward, talent, grievance cases and absence management for all employees;
Provides coaching and mentoring to line managers on employee relations, performance management, pay review, talent management, absence management and people transition management;
Responsible for ensuring the quality of on-boarding within their business units and managing the contract specific on-boarding process for people managers and employees;
Assists people managers in the development of manpower plans on an annual basis;
Identifies capability gaps and provides analysis to the HR Business Partner to ensure capability gaps are closed;
Ownership of the implementation and monitoring of the Performance Management process within their contracts, including providing training to people managers;
Delivers training appropriate to support the implementation of people management initiatives or to embed policies and procedures;
Implements employee engagement initiatives across the contract base to drive a culture of exceptional customer service;
Facilitates the annual employee survey and works with people managers to develop action plans;
Provide Support to the HR Business Partner with all transitions and mobilizations within their division;

Manages the annual pay review process within their business unit, ensuring people managers are following any Group or Regional Compensation and Benefits Procedures and that performance ratings are correctly reflected;
Performs job evaluation within their contracts and provides evaluation recommendations to the HR Business Partner for verification;
Monitors progress against Nationalization targets within their contracts and identifies areas for improvement following consultation with people managers;
Prepares weekly and monthly reports.
Manage ad hoc projects as directed by the HRBP.
Analyses exit interview feedback and provide information, guidance and analysis as appropriate to people managers and HR Business Partner;
Is a point of escalation for the MYHR and Senior Advisors for more complex queries;
Attends audits and ensures accuracy of data provided by the Senior HR Advisors in relation to onboarding, performance management, competence and business procedure compliance and ensures actions are closed following audit reports;
Acts in accordance with the Governing Principles of Serco at all times and is a champion of the Governing Principles within their contracts;
Perform and carry out other duties as instructed / directed by the Human Resources Business Partner.

HSQE Responsibilities and Information Security Responsibilities

Plays an active role in the development and implementation of the Integrated Management System requirements within their Department and provide the leadership to ensure that contents of Environment, Quality, Health & Safety and Information Security Policy Statements are known and understood by their staff
Provides input into the development of the Environment, Quality, Health & Safety and Information Security Policy Statements
Exercises a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility;
Ensures that a good HSQE and Information Security culture is promoted within their departments and among their peers
Leads by example and ensure that ways to conserve energy, water and resources and minimise the generation of waste are identified and responded to within their area of responsibility
Protects information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental
Promotes a good HSQE and Information Security culture among their departments and peers
Conducts regular reviews on the HSQE and Information Security Performance and seek ways to continually improve
Carries out regular safety tours and inspections

Knowledge

Minimum Bachelors Degree or equivalent. A recognised HR qualification (CIPD or equivalent) is preferred;
Excellent, in depth knowledge of Human Resource practices;
High-level knowledge of employment legislation in countries within which their role operates and how to translate into day to day HR operations.

Skills

Supervisory capability;
Have an up to date understanding and application of employment law and HR best practice;
Relationship Management Skills – e.g. influencing, stakeholder management, dealing and having with difficult conversations;
Excellent negotiation skills with confidence in communication;
Excellent communication skills (written and verbal) to ensure that employee communications drives engagement across all levels;
Ability to coach and develop people managers;
Strong people management and relationship building skills essential;
Ability to work collaboratively, working closely with HR Shared Service teams to ensure joined up delivery;
Customer focus with a drive to deliver exceptional customer service;
Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity;
Ability to quickly gain and maintain a deep understanding of the business he/she supports;
Ability to apply judgement to individual cases, make decisions and manage risks;
Delivery focused individual with the ability to work in a self-sufficient manner;
Ability to demonstrate presence and credibility within the organisation and manage key stakeholders;
A creative ‘can-do’ attitude and preparedness to meet new challenges.

Experience

In depth Generalist HR experience;
Excellent generalist/operational HR experience at HR Manager level or equivalent;
Experience of managing a team of people;
Practical experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases and complex case management, performance and reward management, people transitions
Experienced at coaching/influencing/ mentoring managers.

Additional dimensions, KPIs or special features of the role

Functional role within the HR operations providing consultative and coaching advice to people managers
Required to provide consultative support to people managers
Functional role within the HR operations providing consultative and coaching advice to people managers
Required to provide consultative support to people managers
Responsible for managing a team of Senior Advisors within the business
Responsible for providing a professional, customer focus service of HR advice to the business.
A high level of mobility is required.

Contracts Manager wanted – AECOM – Dubai

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Job Summary
 
AECOM is currently seeking to hire SQS / Contracts Manager to be based at Dubai.
 
Reporting to the Senior Contract Manager, this role will be responsible to support contract pre and post contract procurement and contract management activities.
 
The SQS / Contracts Manager is responsible for negotiating the terms and conditions of contracts and ensuring compliance with the terms and conditions during the Contract administration phase, as well as documenting and agreeing on any changes or amendments that may arise during the Contract period.

The SQS / Contracts Manager provides guidance and assistance to Project Managers on all contract matters.
 
Job Duties:
 
Budget, procurement and commercial management of contracts pre, during and post Contract
 
Work with Designers, service streams and Contractors to manage and control contract scope and cost within budget
 
Support procurement and the production of pricing schedules for tendering, working closely with Employers Procurement Commercial Managers
 
Coordinate and / or prepare documentation for tendering and review prior to issue. Tender evaluation, reporting and recommendations
 
Monitor and record that insurances, bonds, warranties and guarantees are in place.

Manage day to day commercial activities of contracts during their post contract phase including agreement of scope change, valuation of works completed, cash flow forecasts and actuals and recommend final accounts on completion

Regular financial reporting of contract costs versus budget, liaising with the Finance team and identifying cost impacts of design scope changes, anticipated changes and design / delivery risks

Supporting the Senior Commercial Manager to coordinate the timely commercial delivery to ensure the success of the project

Liaise with Finance to receive all relevant cost date for incorporation into the Programme Cost Report

Deliver additional tasks that may be delegated or assigned from time to time

Ensure compliance to Policies, Procedures and Regulations as applicable to ensure all legal and regulatory requirements are met, and report on deviation

Prepares correspondence and maintains records necessary to ensure the effective administration of all Contractual matters.

Administration, review and settlement of claims, resolution of disputes and contract change negotiations.

Assists the Project Manager in contract close-out procedures to ensure that all terms and conditions of contracts have been complied with prior to final payment to contractor.

Makes amendments to contractual documents as required.

Provides contractual advice in the evaluation of Interim and Final Payment Certificates

Provides direct liaison with the Client project team

Specific Skills Required:

Excellent knowledge of FIDIC Forms of Contract.

Effective (English) oral and written communication skills are required and the Contracts Manager must be able to effectively communicate with all members of the project team, and be client and contractor facing.

Conversant with regulatory, legislative and industrial changes to review if changes are needed to contracts.

Must be able to operate under a degree of autonomy.

Must be able to directly negotiate Contractual matters with the Contractors, for the Senior Contracts Managers final approval.

Proven track record in the construction industry.

Person Specification (Behavioral Attributes):

Safeguard – To operate ethically and with integrity, while prioritising safety and security in all that you do

Be decisive – Know how to prioritize, advocate focus and accountability

Be impactful – Use clear and frequent communications, drive execution and results.

Be client-focused – Be collaborative, innovative and strategic.

Be the role model – Lead by example, demand excellence, maintain safety and integrity as top priorities.

Additional Comments:

Self-driven & resourceful to achieve goals independently and in groups.

Strong planning and organization skills

Attention to detail.

Committed to safety outcomes.

Good commercial sense

Good personal organisational management skills

Excellent team working skills

Excellent writing and communication skills

Ability to handle multiple priorities and deadlines effectively and efficiently.

Flexible to changing requirements

Minimum Requirements

Minimum 8 years of experience in the engineering and construction industry is required, with good knowledge of Commercial & contract management, administration, budget and cost control, variation and claims management, and the determination of final accounts.

Experience working in the Middle East is preferred.

Preferred Qualifications

RICS / MRICS preferred

Bachelor’s Degree in Engineering, Quantity Surveying, Law or similar.

Cyber Security Architect wanted – ADCB bank – Abu Dhabi

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Expiry Date: 2018/12/24
Ref. JB3845947
Lead – Cyber Security Architect

To manage and implement ADCB’s cyber security and incident response strategy by designing and implementing security measures, conducting vulnerability assessment and monitoring and managing the response to cyber security incidents to ensure bank operates within a pre-defined risk appetite to mitigate any foreseeable cyber security threats
 
ACCOUNTABILITIES
 
Technical and Cyber Security Advisory:
Evaluate technical risk, design, architecture, feasibility analysis, vendor review and security controls of all infrastructure technologies and business systems being implemented in the bank Manage programmes and projects to implement new information security products, tools, and innovations that would augment the controls and improve user experience Research the latest trends in threats, threat actors, industry security news, global security incidents and trends to ensure that the bank is protected against similar scenarios and design, develop and implement technical information security frameworks in line with the required standards

Vulnerability Management
: Manage and implement the vulnerability management lifecycle and penetration testing on the banking infrastructure and systems to ensure that all the bank’s technology systems are continuously protected against threats Manage the implementation of information security policies, procedures and technical standards to prevent unauthorised disclosures, unauthorised use, inappropriate modification, premature deletion and unavailability of data and business/infrastructure systems Develop and ensure technology baselines for the secure management of systems across all platforms, including development and maintenance of encryption standards, intrusion detection strategy, and network authentication

Security Operation Centre:
Manage an effective internal Security Operations Centre to ensure effective monitoring is carried out by SOC staff for any unauthorised use or leakage of sensitive data from the bank, phishing attacks, social media abuse and other malicious activities that could bring about a reputational damage for the bank or unauthorised access to bank’s critical systems Build capabilities within the SOC for advanced malware analysis, forensics and detection of advanced persistent threats

Monitoring: Design and implement a continuous monitoring strategy for the bank’s information systems according to the threat landscape for evidence of malicious activity or intrusion attempts Run programmes for the implementation of automated tools to bring efficiencies log collection, correlation, analysis tools for effective monitoring of security Provide advisory services to business and infrastructure projects on maintaining adequate audit trails so that sufficient evidences of computerised business activities exists to reconcile accounts Detect frauds, identify unauthorised access attempts and breaks ins and quickly resolve problems to maintain secure and reliable information systems within ADCB

Incident Response:
Create and oversee crisis and emergency management practices and provide in-depth technical advice for investigations of information security incidents such as internal frauds and hacker break-ins, ensuring root cause analysis is performed to identify and recommend corrective actions to prevent similar incidents from reoccurring Manage the SIRT (Security Incident Response Team) to conduct full coordinated cross functional response to major security incidents and lead the actions to a full remediation of any potential causes of security breach Provide technical information security consulting assistance for ADCB staff disciplinary measures, civil suits and criminal prosecutions, if and when needed

Big Data Security:
Review and recommend security configuration requirements for Big Data infrastructure in order to protect the confidentiality and integrity of customer’s personally identifiable information and to ensure availability of the system Review big data ecosystem/applications and determine where encryption is necessary in order to protect sensitive information. Review big data ecosystem/applications and determine optimum set of role based access controls to ensure access is based on a need to know basis Review Big Data architecture and recommend appropriate controls to ensure the infrastructure is protected against all internal and external threats Conduct periodic vulnerability assessments, internal penetration testing and recommend remedial action to ensure systems are secure, any implemented fixes are working effectively and no new venerability gaps are evident Perform detailed risk assessments of big data ecosystem in order to provide recommendations Recommend baseline security standards for big data infrastructure to ensure optimum security

People Management:
Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Manage the effective achievement of the team’s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation

Budget Management
: Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon

Continuous Improvement:
Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Policies, Processes, Systems and Procedures:
Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 12 years of experience in a banking industry or similar environment, with 5 years of related managerial experience

Minimum Qualifications

Bachelor’s degree in Computer Science or equivalent

Professional Qualifications

Professional Certifications such as CISSP, CISA, SANS GIAC, CEH (mandatory)

Knowledge and Skills

In-depth knowledge in information security, specifically in risk/vulnerability assessment, data classification and industry standard frameworks such as ISO 27001, PCI-DSS

Thorough knowledge of firewalls, network components, protocols, intrusion prevention systems, antivirus software, web content filtering, database products

Sound understanding of the vulnerabilities in operating systems, databases and major applications and the technical knowledge necessary to mitigate these

Working knowledge experience of banking operations and related problems

Strong awareness of application security requirements and techniques

Assistant F&B Manager wanted – Aloft hotel – Dubai

Aloft hotel Dubai South Beach UAE

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Aloft hotel Dubai South Beach UAEPosting Date Oct 25, 2018
Job Number 18002ZVE
Job Category Food and Beverage & Culinary
Location Aloft Dubai South, Dubai, UAE
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

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At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Restaurant Manager wanted – Four points hotel – Sharjah

Four points hotel Sharjah UAE

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Four points hotel Sharjah UAE
Four points hotel Sharjah UAE

Job Description
Posting Date Oct 25, 2018
Job Number 18002FHM
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Sharjah
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

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Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
 
JOB SUMMARY
 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local, state and Federal liquor laws.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

CHIEF ACCOUNTANT wanted – Hilton hotel – UAE

Hilton hotel RAK UAE

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Hilton hotel RAK UAE
Hilton hotel RAK UAE

CHIEF ACCOUNTANT
Hilton Hotels & Resorts
 
Job Summary
A Chief Accountant provides financial, commercial, and business input into the management of hotel operations through review and recommendations of financial reports.
 
What will I be doing?

As Financial Controller, you will provides financial, commercial, and business input into the management of hotel operations, ensuring that financial standards are achieved throughout the hotel and that hotel performance is optimized. Specifically, a Financial Controller will perform the following tasks to the highest standards:
 
Provide full and accurate forecasting and budgeting proposals within the hotel, in consultation with the General / Hotel Manager
Ensure the achievement of all financial targets within the hotel, in consultation with the General / Hotel Manager
Provide timely and accurate financial statements
Ensure all financial regulations are met, through the maintenance of adequate systems of internal control

Prepare capital reviews as required by the General Manager and / or Accountancy and Finance Department
Training and development of local Finance staff and ensure accurate succession planning
Build the financial awareness of local management teams
What are we looking for?

Chief Accountants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A passion for providing great service
Excellent organizational skills
Proficiency with computers and computer programs, including Microsoft

REVENUE MANAGER wanted – Hilton hotel – Dubai

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REVENUE MANAGER – FRANCHISE
Hilton Hotels & Resorts
 
Job Summary
 
Accurately prepare/participate in the 18 Month Rolling Forecast.
 
Assist in implementation and continual improvement of group forecasting process.
 
Participate in the preparations of the transient rooms budgets, actively involved in the total rooms budget

Proactively communicate restrictions and strategy to the hotel through documentation and meetings
 
Evaluate monthly transient segmentation production for the hotel
 
Continually analyze transient booking patterns through recognizing trends and their relevance to one another.
 
Prepare month-end critiques and discuss results

Facilitate discussion on trends, market growth, and selling initiatives

Initiate forecast and long range meetings with key hotel leaders

Develop 3-month, 6-month, 12-month strategic action plans for the management of the transient revenues

Communicate business trends to revenue team to analyze the market

Evaluate Market Share reports from multiple hotels to understand trends and opportunities

Shop area competitors to evaluate rate pricing, availability, and package/discount options

Prepare sales strategy meeting agenda, supporting documentation for revenue meetings – Include data and recommendations

Provide accurate data for analyzing and evaluating specific business segments and specific accounts recognizing trends and patterns

Train revenue team members on key areas of revenue and yield management.

Effectively use reservation system and demand forecasting systems to determine/implement/control accurate selling strategies

Effectively evaluate market demand the hotel by utilizing turndown, property diagnostics, REVPLAN and market share reports

Contribute to the development of the transient/group portion of the hotel’s marketing plan

Job Requirements:

Must have minimum of (3+) years of Revenue Management experience International hotel company.

Candidate should have been the leader/owner of all revenue strategies at a single or multiple property setups for at least 3 years.

High School Diploma or equivalent required ; Bachelor’s Degree preferred

Knowledge/appreciation of revenue management philosophies and initiatives

Comprehension of technical and managerial applications of Reservation systems

Working knowledge of the yield management system.

Comprehension of the reservation sales process.

Understanding of transient & group sales process and transient & group sales demands.

Strategic approach towards maximizing room revenue through use of historical data and analysis of the marketplace.

ASSISTANT BANQUETING manager wanted Waldorf hotel – UAE

Waldorf Astoria Ras Al Khaimah UAE

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Waldorf Astoria Ras Al Khaimah UAE
Waldorf Astoria Ras Al Khaimah UAE

ASSISTANT BANQUETING MANAGER
Waldorf Astoria Hotels & Resorts
 
Job Summary
An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service.
 
What will I be doing?

As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards:
 
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer service
Handle all customer inquiries in an appropriate and professional manner
Accurately manage all transactions during service

Manage Team Member schedules, stock, and wastage levels
What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in organizing food and beverage service in a range of outlets
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team

Bar Manager wanted – Yas Island Rotana – Abu Dhabi

Yas Island Rotana hotel Abu Dhabi

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Yas Island Rotana hotel Abu Dhabi
Yas Island Rotana hotel Abu Dhabi

Expiry Date: 2018/12/19
Ref. JB3844977
Food & Beverage – Bar Manager
Yas Island Rotana
 
Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Bar Manager you are responsible to manage the assigned bar / night club to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:
 
•Approve schedules for all employees according to forecast and within the limits of the manning guide to ensure adequate manpower at all times
 
•Responsible for the proper maintenance and cleanliness of all areas of the outlet
 
•Be involved in planning of promotions, beverage purchases and pricing

•Ensure sanitary conditions are according to health codes and hotel standards

•Supervise the daily operation and advise and consult in line with the bar concept service matters and bar standards

•Define training needs and set-up training programs in order to continuously train subordinates to achieve highest professionalism

•Ensure correct handling of equipment to minimize breakages and losses

•Approve requisitions for beverages, condiments, general supplies and guest supplies, taking into consideration established stocks.

Skills
Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English.

Facilities Manager wanted – PARSONS – Abu Dhabi

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Parsons logo Dubai

REF: 53692
POSITION OVERVIEW:
 
The Facilities Manager will supervise a group of non-exempt employees engaged in one or more aspects of facilities maintenance (both inside and outside) within a building complex. He/she will be responsible for day to day office operations and procedures and will manage all facility related activities at multiple properties. He/she will monitor work order requests expeditiously and brings them to a satisfactory conclusion and functions as a liaison with building property management. The Facilities Manager will establish and maintain frequent contact and collaboration with business unit senior managers and financial officers to ensure alignment with the latest business direction and real estate strategies. Moreover, he/she will interface with Procurement on the evaluation and selection of vendors and suppliers. The Facilities Manager will be responsible for maintaining a consistent and appropriate aesthetic for the interior, as well as the exterior environment, as necessary and required, provide facilities support in the areas of project tracking, space planning, workplace standards site plan maintenance, as well as business continuity, sustainability and safety programs.

SPECIFIC RESPONSIBILITIES:
 
Works with the Facilities Director to develop systems and procedures for facility maintenance and security, and to establish and maintain budgets, standards, adequate staffing levels, and schedules.
Makes recommendations to the Facilities Director for improvements to existing operations.
Installs proper security, fire equipment, and monitoring measures.
Manages regional buildings including capital projects, build-outs, moves/adds/changes and maintenance ensuring smooth completion.
Provides moving, furniture, and infrastructure planning and implementation.
Works with and obtains consensus among local office management to determine the best current utilisation of an office and its future requirements.

Assigns work to employees, oversees, and tracks the completion of work assignments.
Provides input to and may administer the department merit budget. With Facilities Director approval, originates salary actions, promotions per approved salary plan.
Interviews and selects personnel for assignment.
Maintains clear and concise work standards and goals; provides training and development; completes performance evaluations, conducts employee counselling, takes corrective action as necessary.
Serves as a prime liaison with building management and maintenance for more than one office location.
Serves as a primary employee point of contact for all facilities related issues for more than one office location.
Collaborates with other operations support functions (Repro/IS/Security).
Acts as Security/Emergency Coordinator, supporting office business continuity plan (Safety coordination if Safety is not represented on site).
Manages maintenance of AEDs (Automated External Defibrillator), fire extinguishers and first aid supplies.
Acts as a member of Office Safety Committee.
Encourages safe and secure work environment and practices.
Maintains local evacuation plans for emergencies.
Provides input for the annual budget.
Ensures adherence to all corporate, contractual, ethics and safety standards, policies and procedures.
Performs other responsibilities associated with this position as may be appropriate.

PREFERRED EDUCATION/EXPERIENCE:

Bachelor’s degree in Business Administration (or equivalent) and a min. of 10-12 years of related experience in facility management.

Stewarding Manager – Cove Rotana Resort – RAK, UAE

Cove rotana hotel RAK UAE

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Cove rotana hotel RAK UAE
Cove rotana hotel RAK UAE

Expiry Date: 2018/12/16
Ref. JB3844606
Stewarding – Stewarding Manager
The Cove Rotana Resort
 
Job Description
We are currently seeking for young, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

As a Stewarding Manager you are responsible to enforce the highest possible cleanliness and hygiene standards in all food processing facilities, as well as the operating equipment, whereby your role will include key responsibilities such as:
 
•Responsible for the planning, organization and execution of the quarterly inventory count
 
•Ensure accurate tabulation of all breakage and propose the purchase of all operating equipment
 
•Liaise with the local Health Ministry on all environment issues and keep relevant parties informed

•Control quality of washing equipment, chinaware, glassware, flatware and supervise burnishing of silverware, kitchen cleaning and garbage disposal

•Choose proper cleaning agents, processes and conduct technical job knowledge training

•Assist in the control of Food & Beverage divisional expenses by educating outlets on proper chemical usage, equipment handling, breakage costs and safety issues

•Co-ordinate with the Assistant Food & Beverage Manager or Outlet Manager to check their requirements for the day and the next day

•Responsible for the orientation of new employees, prepare a utilities induction checklist and arrange on the job training

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Stewarding Department within a hotel. Excellent written & verbal English communication skills, along with strong interpersonal and problem solving abilities are essentials.

Knowledge & Competencies

The ideal candidate will be a having a good understanding of the company requirements and have a concern for quality and an eye for details. You pro actively set objectives and develop detailed plans to deliver functional goals and strategies. You analyze the needs of operation and provide resources and processes administration effectively. You establish effective relationship with internal and external customers

Senior Manager wanted at ATKINS – Dubai

Atkins global logo

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Atkins global logo
Atkins global

REF: YI0000041
 
The Busines Operations & Technology service line within Atkins Acuity have been successful in securing a number of Digital Transformation Opportunities including Damac BIM Integration, DEWA BIM Transformation and RTA CM & CIS.

In order to grow the team and expand its capabilities we aim to recruit a Senior Manager with a specialism in digital transformation.
The Senior Manager Digital Transformation will be primarily responsible for providing professional advice, guidance and training to clients in a of the implementation of digital technologies, primarily within the Construction industry, to improve operational performance.
They must understand and translate customer needs into business and technology solutions and provide a pathway to successful implementation.
They must also drive decisions and provide consultation around digital transformation, the customer transformation roadmap, and ensure technology and business solutions align with business requirements.
The candidate should have a strong management consultancy background preference will be given to those who have experience working for one of the Big 4 consultancies or leading strategy houses.
The Senior Manager Digital Transformation will work closely with Clients, and their stakeholders, to assess their business and support them in developing a solution that will enable achievement of their corporate goals and objectives.

In performing they will also serve as the voice of the end user and as a voice for change to drive lean-agile practices within the Clients business.
They will also possess strong communication and influencing skills to help communicate the benefits realized through the transformation.
The candidate shall have the ability to source new opportunities in the market, convert these into wins, and lead the delivery of the acquired project ensuring that it is completed on time, budget and in accordance with Client requirements.

SNC Lavalin’s Atkins business is one of the largest multidisciplinary, multi sector engineering design consultancies in the world and is part of the SNC Lavalin Group.

As one of the world’s most respected design, engineering and project management consultancies with a leading track record in the defence sector, Atkins are ideally placed to respond to this market. We have a broad establishment and proud, 50 year history throughout the Middle East region.

We provide a full range of design, engineering and project management services for buildings, transportation and other infrastructure programmes.

Atkins in the Middle East now employs around 2,000 staff serving Gulf clients across all market sectors from offices in Abu Dhabi, Al Ain, Doha, Dubai, Jeddah, Kuwait City, Manama, Muscat, Riyadh, and Sharjah.

Required Skills and expertise

Experience in developing digital strategies and implementing digital transformation in large organisations
Strong understanding and experience in an asset intensive industry i.e. Aviation, Utilities, Oil & Gas, Rail, Highways
Experience and understanding of Infrastructure Asset Management i.e. ISO 55000
Proven ability to work in a customer facing/consulting environment
Experience leading projects through all phases of the lifecycle
Strong analytical skills, creativity and communication skills to encourage clients to execute their digital roadmap.
Strong Presentation skills

HYGIENE MANAGER wanted – WALDORF ASTORIA – DUBAI

Waldorf Astoria hotel Dubai financial center

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Waldorf Astoria hotel Dubai financial center
Waldorf Astoria hotel Dubai financial center

HYGIENE MANAGER FOR THE WALDORF ASTORIA DUBAI INTERNATIONAL FINANCIAL CENTRE
Waldorf Astoria Hotels & Resorts
 
Job Summary
A Hygiene Manager for the Waldorf Astoria Dubai International Financial Centre sees the maintenance/upgrade of sanitation and hygiene standards to ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to required Hygiene and Sanitation levels.

What will I be doing?
 
The Hygiene Manager for the Waldorf Astoria Dubai International Financial Centre responsible for the maintenance/upgrade of sanitation and hygiene standards to ensure all food served to guests and employees are free of microbiological, chemical and physical contamination and all work areas conform to required Hygiene and Sanitation levels. Specifically, the Hygiene Manager will perform the following tasks to the highest standards:

Propose and maintain minimum standards in all work areas, stores, receiving and disposal areas to adhere at all times to required hygiene standards
Responsible for effective and efficient maintenance of records related to the Hotel’s sanitation and hygiene efforts/program
Formulates and maintains an up-to-date methodology manual that is constantly available for use and review by the section personnel
Responsible for promoting effective dissemination coordination with the rest of the staff in the Hotel
Responsible for the office/section area being clean and orderly with an organized and efficient workflow
Performs special assignments and projects assigned to the office by the superiors
Conduct and chair the FSS Monthly Meeting
Monitors, assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment
Is part of the Hotel’s Sanitation Team, which conducts monthly sanitation inspections throughout all food handling areas and generate respective reports
Continually liaises with external agencies (laboratory, government bureau, health practitioners, etc.) on sanitary matters.
What are we looking for?

A Hygiene Manager for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully full this role, you should maintain the attitude, behaviours, skills, and values that follow:

Minimum two to three years work experience as Hygiene Manager in a hotel or similar large restaurant complex, preferable prerequisite is experience in the Hotel industry
Responsible self-starter, capable of handling multi-faceted projects and of working under pressure
Good communication and guest relation’s skills, a proactive problem solver
Creative with international culinary focus and flare. Attention to detail
Team player, who values teamwork, has good team building skills and is able to communicate effectively with all levels of team members
Equips and motivates team members to achieve predetermined goals, installing and maintaining appropriate empowerment Programs
Personable and pleasant to deal with. Reliable and approachable
Positive can do attitude and flexible approach manages with humility
High degree of integrity. Strong leadership. Nurtures and develops team members, encouraging innovation
Good personal grooming and personal presentation
Understands and respects local culture, able to adapt to changing environment
Holds a qualification in Kitchen Production, Butchery and Management
Able to develop close communications and relationships with team members
Good computer skills. – Effective trainer, experienced in the delivery of skills training
Familiar with current culinary trends and methods
Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards Certifications
Bachelor of Food Science
GMP (Good Manufacturing Practice)
HACCP (Hazard Analysis and Critical Control Point) – ISO 22000 (Food Safety Management System)/ Quality Management System ISO 9001
OHSAS 18001 (Occupational Health and Safety management System)
Train the Trainers – Facilitator
Environment Management System ISO 14001
GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process
NOTICE: Standing, bending, stooping, and lifting weights up to and including 25 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times

CLUSTER DIRECTOR OF ENGINEERING – Waldorf hotel – RAK

Waldorf Astoria Ras Al Khaimah UAE

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Waldorf Astoria Ras Al Khaimah UAE
Waldorf Astoria Ras Al Khaimah UAE

Job Summary
A Chief Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels.
 
What will I be doing?
 
As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, a Chief Engineer will perform the following tasks to the highest standards:

Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
Communicate with Housekeeping to coordinate and prioritize maintenance activities for Guest rooms and public areas
Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
Communicate with Government agencies to ensure full compliance with statutory regulations
Prepare Capital and Repairs and Maintenance budgets for Engineering
Perform daily checks around the hotel

Conduct lift emergency release procedures as required
Diagnose, maintain, and repair mechanical equipment within the hotel
Ensure good relationships are built with internal and external customers
Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
Develop, implement, and direct all emergency programs
Develop, implement and manage energy conservation programs for the property to minimize expenses

Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
Perform special projects and other responsibilities as assigned
Identify and introduce environmentally-friendly systems and equipment
Monitor Key Performance Indicators for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation
What are we looking for?

A Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Advanced knowledge of building management/engineering
A degree in Engineering or similar
Exposure to budgeting and basic accounting
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Strong leadership skills and previous experience of managing a team
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own
Previous experience of facilities management
Proficient, at an advanced level, with computers and relevant computer programs
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

First Aid
Qualification in engineering field

Security manager wanted at Ritz hotel – UAE

ritz carlton hotel Ras Al Khaimah UAE

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ritz carlton hotel Ras Al Khaimah UAE
ritz carlton hotel Ras Al Khaimah UAE

Job Number 18002UOK
Job Category Loss Prevention & Security
Location The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert, Ras al Khaimah, UAE
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
JOB SUMMARY
 
Assists with security operations management on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. This role focuses on maintaining safe and secure environment for guests, employees and hotel assets by managing security policies, logs, certifications and documents required by law and Standard Operating Procedures.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Security Operations

• Assists in the development and implementation of emergency procedures.

• Recommends follow-up action for security breaches.

• Conducts investigation of all losses of property assets and refers to proper management for disposition.

• Complies with all Corporate Security safety and security management guidelines and procedures.

• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.

• Conducts periodic patrols of entire property and parking areas.

• Recognizes success across areas of responsibility.

• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

• Implements action plans to monitor and control risk.

• Keeps abreast of local criminal activity as it may impact property.

• Maintains required reports and documentation regarding patrols of property and parking areas.

• Inspects all security equipment and verify that it is fully functioning.

• Provides means for obtaining necessary medical attention on a timely basis.

• Participates in hourly employee performance appraisals according to Standard Operating Procedures.

• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

• Maintains first aid and CPR certifications required for Security officers.

• Implements local authority requirement for security and safety.

Security Team Communication

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Utilizes interpersonal and communication skills to influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity:

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Serves as a role model to demonstrate appropriate behaviors.

Assistant Banquet Manager wanted at Westin hotel – Dubai

westin hotel DUbai

APPLY HERE

westin hotel DUbai
westin hotel DUbai

Job Description
Posting Date Oct 10, 2018
Job Number 18002SX9
Job Category Event Management
Location The Westin Dubai Mina Seyahi Beach Resort & Marina, Dubai
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
 
Le Meridien Mina Seyahi Beach Resort & Marina, ideally located alongside Dubai’s largest private white sand beach, Le Méridien Mina Seyahi Beach Resort & Marina is an iconic destination among the most luxurious of Dubai Beach Resorts. Featuring a classic chic decor are subtle purple accents, our 220 Rooms and suites are designed to stimulate your creativity while offering breath-taking views and outstanding resort facilities will enrich your experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat settled on Jumeirah Beach, the resort offers the perfect destination for the entire family to unwind and recharge with a breath-taking array of recreation activities, and close proximity to major Dubai local attractions. Featuring exceptional views over the Arabian Gulf, our impressive neoclassical architecture fills our five-star luxury beach resort in Dubai with charm and inspiration.

The Banquets Department is responsible for the set up and delivery of all functions within the features over 15,600 square feet of function space for events of 2 to 1,500 guests. The resort boasts an Italian-designed conference center with 7 state-of-the-art meeting and conference venues, in addition to an 8,838-square-foot ballroom for up to 1,200 guests. They will work closely with the Events Team and Kitchen to ensure that all Brands Standards and Westin Service Delivery is met.

Job responsibilities will include, but not limited to the following:

· To positively contribute to the sales activities within your department/hotel and maximize sales opportunities and to be knowledgeable of company products.

· Effectively manage the Conference and banqueting to ensure smooth operation and high standards of customer service and to manage large scale events.

· Optimizing profits and increasing sales.

· Monitors performance, assesses staff objectively and recommends training/ development option to improve skills levels.

· Accepts responsibility/accountability for own decisions and explains the rational.

· Communicates frequently a realistic picture of future plans so people know what has to be done and why.

· Ambitious, target driven and trend-setting team player.

· To give full cooperation to any client or colleagues requiring assistance in a prompt, caring and helpful manner.

· Sets clear personal development targets which focus on behavioral improvement as much as professional/ technical skills.

· To demonstrate a pride in workplace and a high level of commitment.

· To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction.

· To be flexible in assisting around different areas of the hotel in response to business and client needs.

· Willing to share freely knowledge information, ideas and experience to assist others.

· Proactively initiates change in the workplace to achieve improvement in quality or efficiency.

· Ensure all revenue opportunities are maximized through effective teamwork and development and will maintain strict liquor stock control

· Accepts responsibility/accountability for own decisions and explains the rational.

To move into this position you should have

· Tenure in current position minimum one year

· Possess the ability to lead this unique and large operation

· Ability to manage all aspects of the business (daily Operation, F&B cost, Marketing, budgeting, forecasting, quality control)

· Ability to manage, train and develop a team of subordinates

· Result oriented, proactive, innovative leader with an ability to lead and improvise in all situations.

· Ambitious, target driven and trend-setting manager.

· Good interpersonal, People management and Leadership skills.

· Good working knowledge of Food & Beverage products and service standards

· Knowledge of the Dubai market is desirable

· Excellent command of the English language speaking, reading and writing

· Requires good communication skills, both verbal and written.

· Multiple language ability

· Smart in appearance, Good interpersonal skills and well groomed

· Good interpersonal skills

· Hotel / High school or equivalent education required

· Ace, Micros, Computer, and opera knowledge,

· Multiple shifts with long hours should be expected

Specialty Outlet Manager wanted at Park Rotana – Abu Dhabi

Park Rotana hotel Abu Dhabi

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Park Rotana hotel Abu Dhabi
Park Rotana hotel Abu Dhabi

Expiry Date: 2018/11/19
Ref. JB3816324
Park Rotana
Food & Beverage – Manager – Speciality Outlet – Gastro Pub
Park Rotana

Job Description
We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.
 
As a Specialty Outlet Manager you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:
 
•Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times

•Conduct regular training sessions with the assigned team in line with the departmental SOP’s

•Evaluate the performance of the assigned team and initiate internal development and promotions

•Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

•Handle the welcome and seating of arriving guests with the assistance of the Hostess

•Maintain a professional and friendly relationship with the outlet patrons

•Establish and update the outlet’s database of regular guests

•Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards

•Be actively involved in the outlets promotional activities.

Skills
Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Director of Design wanted at Rotana Corporate Office – Abu Dhabi

Rotana HQ Abu Dhabi logo

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Rotana HQ Abu Dhabi logo
Rotana HQ Abu Dhabi logo

Expiry Date: 2018/12/06
Ref. JB3842099
Corporate Office – Director of Design – Food & Beverage
Rotana Corporate Office
 
Job Description
We are currently seeking for passionate and dynamic Food & Beverage Design professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Director of Design – Food & Beverage you are responsible to assist the Corporate Vice President – Projects in the overall development of Food and Beverage core functions and outlet concepts from concept brief to execution, supporting the F&B operations team in their opening requirements, when needed, and operating duties as part of the Technical Services team. The role will include key responsibilities such as:

• Managing and executing the design process for food and beverage functions in line with operational needs.

• Representing the company for the food and beverage part of the Technical Services function

• Preparing concept briefs

• Supporting design throughout project design phases

• Value engineering, specification and shop drawings

• Participating in project meetings and conducting site and factory visits

• Advising on equipment brands, specifications and manufacturing

• Supporting the architecture and interior design teams with F&B operational requirements

• Acting as the main contact for all stakeholders regarding F&B development

• Conducting market and site research, if and when required, depending on the project

• Staying up to date with current trends in concepts, equipment, operating practices, manufacturing processes, food, beverage, waste management, market dynamics

• Staying up to date with food safety requirements in the countries of operation

• Developing and maintaining F&B Technical Services guidelines

• Working closely with the operations team to implement their operational requirements into the projects as best as budget and site restrictions allow.

• Developing internal working practices

• Managing and developing colleagues affiliated with the F&B development team.

Skills
You should be a university graduate with a degree in Hospitality Management with at least three years of management experiences within the Food & Beverage department having managed outlet pre-openings, with sound knowledge of HACCP and regional food hygiene requirements, strong financial acumen with experience in preparing, evaluating and developing action plans based on financial indicators. Technically you will have fluency in both written and spoken English, and computer literacy with working knowledge in design software such as Adobe and AutoCAD.

Digital Asset Coordinator wanted at ATKINS – Dubai

Atkins global logo

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Atkins global logo
Atkins global

Coordinator – Digital Asset Management
ME-006136
Management Consultancy
The role of the Digital Asset Management Coordinator is an exciting and rewarding opportunity for the right individual to build upon their experience in all areas of project coordination, with a specialism in project planning, scheduling and delivery.

The role will work with the MEA DAM team to develop bid proposal plans (from high level indicative plans to more detailed L4 & L5 project delivery plans).
 
The role will also require working extensively with client organisations to ensure our projects are planned, scheduled and delivered to the highest standards.
 
The DAM team develops and delivers projects across all market sectors and requires flexibility and innovative thinking in approach to ensure the best solution is always delivered to the client.

This is an exciting opportunity for an individual to join to a growing market and help shape the future of DAM for Atkins both regionally and on a global scale.

What we are trying to do

Deliver diverse Digital Asset Management projects, covering anything from implementing innovative uses of new technology, formulating national guidance, providing strategic direction for asset management delivery and using data and analysis tools to improve client decision making abilities
Transform and grow the Middle East region approach to asset management across the transportation, buildings, energy, defence and power sectors
Guide clients through solving some of their most complex challenges by providing a unique combination of management consulting, technology, and engineering expertise
Aging assets, funding shortfalls, evolving government priorities and emerging disruptive technologies; infrastructure owners and operators are facing a multitude of challenges.
Clients are increasingly leveraging multi-disciplinary experts utilizing a solutions-driven approach and a solid foundation in engineering practices to meet their organization’s challenges
Atkins provides a range of digital Asset Management (DAM) services in the Middle East and Africa which includes Geospatial services, information data management, Asset condition survey, Asset Investment Planning and Asset Performance Management.

The DAM Market is rapidly expanding in the Middle East and Africa and we are looking to support the growing team with a project Coordinator.
The aim is to support the bidding and delivery of projects by ensuring projects are well planned and scheduled throughout the bid, mobilization, delivery and close-out stages.

Should be strategic thinking, combined with a hands-on approach; detail-orientated and able to translate that into successful implementation
Possess excellent stakeholder management and influencing skills
Customer driven with a focus on providing a professional service
The ability to communicate fluently and concisely to all levels of an organisation
Team player with ability to work alongside high-performing multi-skilled teams
A balanced and positive attitude
Ability to think ‘disruptively’ and challenge the status quo
Expert user of Primavera P6, Microsoft Project and Microsoft Excel
Proven experience in a comparable role
An ability to bring innovative approaches to client problems
Experience with client relations management
Bachelor’s degree in a relevant field (Engineering, Project Management, Business Administration etc.)
5+ years’ experience in directly relevant endeavours
PMP / PRINCE2 certification is a plus
Rewards & Benefits

We offer an excellent package which includes:

A competitive salary
Transportation allowance
Medical and life insurance cover
22 calendar days annual leave
Medical and life insurance cover
Company gratuity scheme
Discretionary bonus scheme
Annual flight allowance to point of origin
Employee Assistance Programme

HR Projects & Processes Manager wanted by SERCO – Dubai

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Serco logo

Serco Middle East is looking for an experienced, motivated and analytical HR Projects & Processes Manager to be based in Dubai. This role is responsible for the design, scope, coordination, implementation, execution, control and completion of all projects within the HR Department, in line with the lead from Head of HR, ensuring consistency with the dans strategy and values. The position will also be responsible for analysing the efficiency and effectiveness of processes within HR, as well as upstream processes that may impact HR operations, as defined by the Head of HR.

Structure and reporting relationship
 
Communication and Working Relationships
 
Executive Management (CEO, & EVPs): to communicate and coordinate the HR Projects & Processes strategy of dans in order to support the dans strategy.
 
VP’s and Heads of Department: to ensure that the delivery of HR Projects & Processes are supporting the operational needs of the business.

Operational and Frontline Staff: to ensure that the delivery or HR Projects & Processes are supporting the operational needs of their role.

External suppliers and professional organisations: liaise with external suppliers and professional organisations to negotiate provision of external programmes to dans.

Budget: The job holder is responsible for a budget of AED 500,000 based on the following breakdown:

Induction Budget

Handbook Budget

Award & Reward budget

Employee Engagement budget (survey and engagement activities)

Direct Reports: nil

Indirect Reports: 0

Key accountabilities

HR Projects & Initiatives: Set-up and execute a variety of HR projects and initiatives, including but not limited to Job Evaluation Committee, Succession Planning, etc. This will involve project scoping and planning, stakeholder analysis, data collection and analysis, development of draft outcomes and communication. Make recommendations to Head of HR regarding best practices, including adoption of new trends and initiatives.
HR Policies & Procedures: Develop HR policies and processes, ensuring that they are current, conform to government legislation and follow best practices. Work with the HR teams to identify improvements. Conduct employee feedback forums, where appropriate, to test employee feedback and to improve ‘buy in and involvement’, and report to the Head of HR.
Restructures / Organisational Design: Manage the people aspects of any restructures within the organization, including redeployment/redundancy/retirement completed within timescales and budgets. Ensure that the appropriate HR support mechanisms are in place for staff to accept this business process. Prepare analysis and feedback for future reference and action.
Employee Engagement: Contribute to the continued improvement of the health of the organisation by monitoring performance indicators, such as sickness absence, levels of grievances, disciplinary, work/life balance, and developing initiatives and solutions to enable positive business trends. This will include, but is not limited to, managing the employee engagement survey, overseeing and driving the individual action plans that results from the survey and implementing an employee suggestion scheme. Support the HR Operational Team with implementing the initiatives and with communicating the message.
Induction & Orientation: To oversee, develop and implement the dans induction programme, taking into account best practices, ensuring that all new employees adjust and acclimatise to their jobs and working environment in the shortest time feasible.
Reward & Recognition: To oversee, develop, manage and implement the dans recognition programme, ensuring that all awards and rewards align with the organisation values and strategy and links to the PMS system.

Essential technical and professional skills, knowledge and qualifications

Knowledge:

Ability to energise and inspire employees to implement innovative solutions.
Ability to work collaboratively across groups
Ability to define, initiate, plan and manage projects.
Ability to analyse data and use them to define weaknesses and opportunities.
Strong change management experience and ability to strategically lead and drive fulfilment of the strategic requirements of the role.

Experience:

Demonstrable experience in leading, managing and delivering projects on time and within budget.
Experience in project and change management of HR projects
Experience in working with all levels of management and consulting with key business stakeholders.
Experience in leading cross-functional teams.
Experienced in HR policies and processes.
Experience in leading without authority.

Qualifications and Education:

Educated to a post-graduate level from a leading university in Business Management or Human Resources.
Studying towards or completion of CIPD, SHRM or another Human Resource certification.
Project Management qualification or certification (PMP, PRINCE 2, etc.)
Change Management qualification or certification (Prosci, etc.)
Aviation experience preferred

Multi Property Director wanted at Meridien hotel – Dubai

Le Meridien hotel Dubai

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Le Meridien hotel Dubai
Le Meridien hotel Dubai

Job Number 18002JTZ
Job Category Sales and Marketing
Location Le Méridien Dubai Hotel & Conference Centre, Dubai
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We’re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

JOB SUMMARY

Functions as the leader of the property’s sales department for Le Meridien Dubai, Le Meridien Fairway along with the preopening responsibilities for Aloft & Element Garhoud and Aloft & Element Al Raffa. Also interfaces with the Director of Catering to drive a strong collaborative effort in the Catering effort of Le Meridien Dubai Hotel & Conference Centre. Manages the property’s reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE
Education and Experience
Required:
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR
4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
4 year college degree.
Demonstrated skills in supervising a team.
Lodging sales experience.
Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

CORE WORK ACTIVITIES
Managing Sales Activities
Manages the development of a strategic account plan for the demand generators in the market.
Manages the property’s reactive and proactive sales efforts.
Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.
Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.
Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
Attends sales strategy meetings to provide input on weekly and overall sales strategy.
Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.
Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
Serves as the sales contact for customers; serves as the customer advocate.
Serves as hotel authority on sales processes and sales contracts.
Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.
Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
Supports the General Manager by coordinating crisis communications.
Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Le Meridien Brand Service Culture fundamentals
Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
Interfaces with regional marketing communications for regional and national promotions pull through.
Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
Develops strong partnerships with local organizations to further increase brand/product awareness.
Develops and manages internal key stakeholder relationships.
Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Enterprise Risk & Business Cont Specialist wanted – SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Career Opportunities: Enterprise Risk & Business Cont Specialist (54261)
Req ID 54261 – Posted 04/10/2018 – United Arab Emirates – Dubai – Safety/Risk & Compliance – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Serco Middle East is looking for a highly analytical, motivated, and key to detail Enterprise Risk and Business Continuity Specialist. This role is to engage in cross functional risk management initiatives and projects that impact multiple risk disciplines and/or business units, to drive proactive risk identification and mitigation for financial, regulatory, operational, and/or IT risks.

To engage and support the business in its business continuity initiatives to ensure minimum disruption due to unforeseen circumstances/situations.

To monitor, analyze, and report on significant risks and control issues affecting the enterprise, and assist in development of appropriate and effective action plans to mitigate risks.

To maintain an enterprise risk management approach that reduces risk, promotes operational efficiency, and fosters a high-quality customer experience through implementation of the Enterprise Risk Management Program.

Structure and reporting relationship

Communication and Working Relationships

All decisions will be made within the boundaries of the approved delegation of authority matrix, but the position holder is expected to contribute to, influence and support all senior leadership team decision making processes.

Internal:

All members of the senior management team

All employees and contractors/sub-contractors

External:

Key stakeholders, including but not exclusively:

Dubai Airports

GCAA/DCAA

Airlines

Key accountabilities

Develop ERM and Business Continuity framework in line with the requirements of the international standard ISO 31000: 2018, ISO 22301:2012 and other applicable standards/ local regulations.
Plan, design and develop processes essential to mitigate and manage risks on an ongoing basis and support business continuity
Guide and assist Heads of Department and dans Executive Management Team (EMT) in implementing ERM and business continuity framework, policies, procedures, plans etc.
Monitor, analyze, and report on enterprise-wide risks on a monthly basis and maintain risk registers
Review and test ( where feasible) business continuity plans and report to the Executive Management Team
Participate in or may lead cross-functional risk management initiatives and projects that impact multiple risk disciplines and/or business units.
Perform root-cause analysis and facilitate remediation efforts by first line/business unit management for reported nonconformities/noncompliance issued by internal and external auditors
Act as a change agent for the promotion of a risk management culture
Engage in regulatory and statutory change management initiatives by providing appropriate level of research, analysis, and development of corporate and business level communications describing impact and necessary action by first line/business unit management.
Contribute content for risk management reports to Executive Management relative to enterprise risk management activities.

Knowledge & Experience:

Bachelor’s degree in business, finance, or other applicable discipline or equivalent experience required.
CRCM, CAMS, FRM, PRM, CIA, CPA or other applicable professional designation.
Certificate /Diploma from Institute of Risk Management
Lead Auditor Qualification in ISO 31000: 2018 and ISO 22301: 2012
Experience in operational risk management concepts, best practices, and regulatory guidance. Knowledge of multiple risk areas a plus.
Experience on similar role / professional that has successfully implemented a program.
Extensive knowledge and experience in Risk and Business Continuity management.

Skills:

Advanced skills in Excel, Microsoft PowerPoint, ACL, or Tableau/Cognos reporting.
UAE National/Arabic speaking preferred

Sr. Manager, Business Applications wanted at Ghassan Aboud – Dubai

Ghassan Aboud Group Dubai

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Ghassan Aboud Group Dubai
Ghassan Aboud Group Dubai

Job Description
 
We are currently looking for a Sr. Manager Business Applications to provide leadership and direction in the design, implementation and support of business application systems for the group. This is a highly technical role and will lead the application, development, maintenance and improvement of delivery operations for a portfolio of business applications to deliver IT service improvement to the business.

Responsibilities :
 
Managing the Application Development and Maintenance delivery of respective applications through direct and direction staff and directs the development teams in the areas of scheduling, technical direction, future planning and standard development practices.

Meets scheduled milestones to ensure project/program objectives are met in a timely manner and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing systems analysis and application development projects and programs.

Report Application Development and Maintenance related performance to the business taking action where necessary to address performance issues.

Ensure compliance with best practices in Application Development and Support including establishing governance, standards and polices in this area

Participates in budgeting and capital equipment processes and quality improvement activities for the Applications Team.

Coordinate Application Development and Maintenance communications to the business (e.g. Incident alerts, change management etc.).

Monitor critical application governance and report on service level performance, generating improvement actions where necessary.

Ensure that every critical application have a technology roadmap, to maintain related hardware and software and reduce operational risk from out-of-support infrastructure in collaboration with other teams.

Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.

Approve operational readiness for projects and releases.

Contribute to the definition of new vendor services in close collaboration with Senior Management and peers.

Ensure supplier and partners plans align with and support IT planning.

Work with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster, as well as setting up IT services at Disaster Recovery sites in coordination with the business and infrastructure teams.

Ensure compliance with appropriate internal control requirements for both internal and external suppliers, and provides assistance and support for audits, where applicable.

Successful deployment of application service related change programs.

Basic Qualifications

Bachelor’s Degree in Computer Science or Information Systems

Typically has 10 to 15 years of IT and business work experience including managing team(s) in systems analysis and/or programming functions. In dept knowledge of ERP systems implementation and Support of platforms like SAP, NAVISION, EPICOR etc.

Manages a team of System Analyst and Technical staff of Developers and Testers both FTE and Contractors. Reporting into the Group Head Of IT.

Events Manager wanted at Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

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beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/11/22
Ref. JB3838844
Sales – Events Manager
Beach Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Catering Sales professionals who want to move their careers forward.

As an Events Manager you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:
 
Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.

Ensures active follow up on sent offers.
Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
Proactive and expected to do sales calls or joint sales calls with corporate sales colleagues to maintain client relationships and to develop new accounts.
Responsible for planning, retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel.
Attends weekly department head meetings, works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings.
Introduces ideas to leadership team to enable property to remain competitive.
Responsible for coordinating and anticipating all needs of the event.
Develop active communication and close rapport with Sales Offices and other sources of sales/Events information & support.
Maintain timely and responsive communication with all accounts and prospects
Handles all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
Seeks feedback on rates, availability and offer letters from department head
Ensures that Sales and Catering System is well managed, maintained and updated as per company policy & standards.
Intimately know our competitive set with pricing and SWOT.
Responsible for a monetary goal to be mutually agreed upon by the Director of Catering/ DOS.
Ensures all Group’s & Events are handled as per the policy and company standards
Regretting business should be cross sold to other sister property where applicable.
Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the event.
Inspect function rooms on a daily basis
Responsible for arranging the post conference meeting with the meeting planner/ decision maker
Responsible for handling unexpected requests of the customer
Seeks feedback on rates, availability and offer letters from department head
Fully aware of the available equipment in the hotel
Provides functional assistance and direction to the C&B Operations team
To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
Inspects all function areas before events to ensure set up in accordance to customer specifications
Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system
Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
After Sales to keep the relationship with the customer for repetitive business
Arranges or conducts site inspections of the hotel’s facilities
Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above
Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.

Construction Manager wanted at AECOM – Dubai

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aecom logo

Job Summary
In support of the Project Director the Construction Manager will lead AECOM’s delivery of project construction management scope of services. The candidate will act as support to the PD and be the client’s main point of contact in the absence of the PD advising on all matters related to the scope of work under the contract.

Job Duties:
Leads the delivery (time, cost, quality) of assigned package.
Supervise and manage the contractors to ensure the works are constructed as per specification and to established milestone dates.

Manage and direct the project delivery team to undertake day to day inspections of the works.

Maintain a very high level of Safety awareness and ensure the contractor complies with his obligations.

Support the PD / Contracts Manager to administer the FIDIC based contract where aplicable.

Presents progress and package issues to client team.

Negotiates changes to the scope of work with the Client and key subcontractors.

Responsible for following up on instructions & commitments associated with the project

Establishes and monitors the Project Execution Plan

Establishes the program requirements for all areas of the project and monitors site staff performance

Plans, directs, supervises and controls the execution of all fiscal and administrative functions of the project and the site team

Work with other managers, project engineers and discipline Heads to develop budgets, schedules and plans for the various elements of the project

Monitors and reports to management on the progress of all project activities within the program, including significant milestones and any conditions, which would affect project cost, schedule, performance or Client relation

Establishes internal weekly meetings to review project status and formulate action items

Performs other responsibilities associated with this position as may be appropriate

Represent the company in all Client meetings.

Provides risk management, reviews of claims and highlights key contractual issues

Specific Skills Required:

Delivery experience of high rise, commercial / residential project with entertainment / retail components would be beneficial.
Minimum Requirements

Minimum 12-15 years of related construction supervision / management experience on Building and Construction or Infrastructure projects with a broad general engineering background.
Preferred Qualifications

Bachelor Degree in relevant Engineering field (i.e. Civil, Mechanical, Electrical, Structural etc) and PMP, plus membership of a recognized professional institution preferred. Working knowledge of contracts in pre and post contract stage for delivery and execution (FIDIC, NEC,etc…)

Assistant Manager wanted at SERCO – Dubai

Serco logo

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Serco logo
Serco logo

Career Opportunities: Assistant Manager – Customer Service (48170)
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Assistant Manager for Customer Service – Success Profile

Reporting to: Planning and Performance Manager

Division / Function: Operations

Base location: Dubai UAE

Job family: Planning and Performance

Grade: 14

Serco Leadership Tier: Managing a team within a business or function

Key purpose

The purpose of the job is to manage the Customer Service Team. Ensuring that all the customer complaint are investigated and resolved by the team within the agreed Key Performance Indicator (KPI)

Reason for role

To manage the Customer Service Team.

 

Structure and reporting relationship

Reporting to Planning and Performance Manager

Based on the specific requirement of the role

Key accountabilities

Lead and manage the Customer Service Team in order to provide, promote and improve customer service excellence on Dubai Metro and Dubai Tram;
Ensure Key Performance Indicator (KPI) is consistently met.
Lead customer service initiatives, including improvements in customer communications, implement recommendations from customers, internal stake holders and clients.
Represent Serco in matters relating to Customer Service at client meetings and liaise with several internal departments within the RTA like finance, ACS, contact centre and customer service centre.
Chair the internal customer service meetings to deal with all issues relating to customer communications, surveys etc. with relevant departments within Serco.
Monitor daily progress of customer communications and chase relevant parties to close the cases on CRM database within the time period stipulated in the contract.
Work together with the performance team to ensure that our Key Performance Indicators are met and there are no breaches to Service Level Agreements.
Work together with the RTA customer service team in order to improve relevant processes and procedures.
To be involved in staff recruitment and appraisals;
Provide training to staff to deliver a high standard of customer service;
Design and improve customer service satisfaction surveys and analyse the needs and expectations of customers;
Produce daily, weekly and monthly Customer service communication reports, analyse data, identify trends and take action to improve the trends.
Handle complex Nol complaints and liaise with the Revenue department on matters relating to NOL complaints and resolutions
Liaise with the Passengers services team and Marketing team to ensure that signage are provided prior to a special event or a timetable change.
Analyse the Mystery Shopper Surveys by coordinating with the performance team, identify trends and create action plans to achieve high scores.
Handle customers’ complaints as per Serco’s contractual requirements;
Handle customers’ requirements and enquiries by telephone, fax and email;
Ensure the company strategies and quality systems are followed;
Report and solve faults and problems according to company procedure;
Perform and carry out other duties as instructed / directed by the Planning & Performance Manager.

Essential technical and professional skills, knowledge and qualifications

Ideally a degree holder or higher diploma of post-secondary education in a related discipline
Knowledge of Health & Safety Executive rules and regulations on fatigue management;
Good literacy and analytical skills required for the role;
Ability to understand complex systems and possess good IT skills;
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-orientated environment;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities.
Minimum of 3 years Supervisory experience with the Resource Planning Team
Additional / special features of the role

Must be a UAE National
Good literacy and analytical skills required for the role.
A minimum of 3 years of work experience in a relevant field;
Strong background in transport or services industry is highly preferable

Assistant Housekeeping Manager – Sheraton Beach Resort – UAE

Sheraton Hotel Sharjah UAE

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sheraton resort hotel sharjah beach uae
sheraton resort hotel sharjah beach uae

Job Number 18002PTC
Job Category Housekeeping & Laundry
Location Sheraton Sharjah Beach Resort & Spa, Sharjah
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guest room maintenance needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies, equipment and uniforms.

• Assists in supervising an effective inspection program for all guestrooms and public space.

• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.

• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.

• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Sets a positive example for guest relations.

Sales Events Manager wanted at Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

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beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/11/22
Ref. JB3838844
Sales – Events Manager
Beach Rotana
 
Job Description
We are currently looking for young, dynamic, self motivated Catering Sales professionals who want to move their careers forward.

As an Events Manager you are responsible for the success of the meeting, catering and event segment of the hotel. You will secure the business, plan meetings / events, co-ordinate with hotel operations and clients before, during and after each meeting / event and your role will include key responsibilities such as:

Promote efficiency, confidence, courtesy and an extremely high standard of social skills.
Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
Ensures active follow up on sent offers.
Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
Proactive and expected to do sales calls or joint sales calls with corporate sales colleagues to maintain client relationships and to develop new accounts.
Responsible for planning, retaining and developing existing business as well as acquiring new business and growing our market share by promoting Hotel.
Attends weekly department head meetings, works closely with Director of C & E/ Director of sales on future business planning and provides input and information during weekly revenue meetings.
Introduces ideas to leadership team to enable property to remain competitive.
Responsible for coordinating and anticipating all needs of the event.
Develop active communication and close rapport with Sales Offices and other sources of sales/Events information & support.
Maintain timely and responsive communication with all accounts and prospects
Handles all incoming group & banquet leads generated, jointly with the concerned sales division including all communication, negotiation and contracting required
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving banqueting budgets
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered
Seeks feedback on rates, availability and offer letters from department head
Ensures that Sales and Catering System is well managed, maintained and updated as per company policy & standards.
Intimately know our competitive set with pricing and SWOT.
Responsible for a monetary goal to be mutually agreed upon by the Director of Catering/ DOS.
Ensures all Group’s & Events are handled as per the policy and company standards
Regretting business should be cross sold to other sister property where applicable.
Supervision and communication with Banquet Operations during events and assuring guest satisfaction throughout the event.
Inspect function rooms on a daily basis
Responsible for arranging the post conference meeting with the meeting planner/ decision maker
Responsible for handling unexpected requests of the customer
Seeks feedback on rates, availability and offer letters from department head
Fully aware of the available equipment in the hotel
Provides functional assistance and direction to the C&B Operations team
To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
Inspects all function areas before events to ensure set up in accordance to customer specifications
Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system
Follows up on event orders to assure clear line of communication with other departments, especially banquets operations and the kitchen
After Sales to keep the relationship with the customer for repetitive business
Arranges or conducts site inspections of the hotel’s facilities
Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above
Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in catering sales within a hotel. Excellent written and verbal English communication skills and strong interpersonal and negotiations skills are essentials. Computer literate and previous experiences with Opera are an advantage.

Principal Transport Planner wanted at AECOM – Dubai

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Principal Transport Planner, VISUM Model, Dubai, Dubai, United Arab Emirates
United Arab Emirates – Abu Dhabi, Dubai
 
Job Summary

AECOM is seeking a Principal Transport Planeer / Engineer to be based in Dubai.
 
Job Duties:
 
Technical Management:
 
Effectively advise on transport planning policies and their implementation and the related allocation of resources in relation to all services covered by this post

Takes the lead on relevant projects

Be aware of and adhere to relevant legislation, codes of practice and departmental policies when planning and directing the delivery of transport planning projects in the region

Continuously improve technical and industry knowledge by participating in forums and other industry related programs

research, analyse and report on a range of quantitative and qualitative transport related projects

Prepare tender submissions

Act as Project Manager or Project Director, as necessary

Develop detailed methodologies

Produce guides, case studies and deliver presentations

Undertake data recording and analysis tasks

Manage the preparation of client reports, bringing together the contributions from other specialist areas of the business

Review internal processes for effectiveness and efficiency and suggest possible areas for improvement where necessary

Other duties as required Business Development.

Ensure key strategic relationships with internal and external partners and stakeholders are effectively developed, managed and maintained

Ensure delivery is in line with the Business Line’s corporate objectives, on time and within the agreed budget

Effectively represent AECOM to relevant government departments, external agencies and other bodies appropriate to the post

Plan, direct and deliver the Services in accordance with appropriate procedures and legislation

Develop and implement initiatives to enhance AECOM’s transport planning services offering, product, and supporting infrastructure (e.g. software, modelling tools, capability statement, etc.)

Maintain appropriate liaison with the business community, stakeholder and advisory groups

Maintain a watching brief on best working practices within and beyond local government, and ensure these are effectively communicated to the team

Liaise with other AECOM geographies to maximize the AECOM offering.

Specific Skills:

The candidate should have:

Good understanding of industry practices and regulations, including the underlying principles sufficient to carry out and lead transport planning studies

Sound database / spreadsheet skills or preferably abilities in statistical / transport modelling software and the ability to handle large data sets

Good comprehension of transportation policy and regulatory systems

Working knowledge of AutoCAD, MicroStation beneficial, but not mandatory

A clear appreciation and understanding of fundamental highways / traffic engineering principles (to facilitate the change to working on UAE technical standards)

Minimum Requirements

The SP&A Team provides a full range of traffic and transportation planning services and is a key component in the Civil Infrastructure Business Line. Our Vision is to be the most recognized and trusted provider of transportation planning services to our clients in the Middle East. We envisage being the Middle East Centre of Excellence in all aspects of transport planning, but particularly in multi-modal transport master planning and transport modelling. AECOM’s core services in this field include:

Strategic Multi-Modal Transport Modelling

Transport Impact Assessments

Demand Forecasting and Management

Transport Network /Master Planning

Transport Policy & Strategy Development

Traffic Capacity Analysis

Parking Studies, Layout & Design

Access Management

Traffic Signal Timing

Traffic Engineering

Micro Traffic Simulation

Freight Planning and Logistics

Intelligent Transport Systems

3D Modelling & Evaluation

Road Safety Studies & Operational Reviews

This position will be responsible for providing technical leadership in a variety of these service offerings, but with particular responsibility for Traffic Impact Studies, Multi-modal Transport Master Planning, Traffic Engineering, Traffic Capacity Assessments, and Access/Circulation Studies.

Education:

Bachelors Degree Level Qualification or higher in a related field (mandatory)

Masters Degree (preferred)

Work Experience

Minimum of 10-15 years of relevant experience in the field of transport planning/engineering of which at least 5 years must be focussed on transport planning studies
Professional Accreditation

Chartership/certification/licence from a recognized professional body (e.g. P.E., P.Eng., C.Eng., etc.) preferred
Preferred Qualifications

Although this position is oriented predominantly towards technical delivery, the candidate is expected to take on increasing levels of team leadership and to lead by example. As such he/she should demonstrate strong leadership attributes, such as:

Proactive

Decisive

Pragmatic

Organized

Responsive

General performance attributes relate to:

The ability to communicate effectively, prepare presentations and reports

participate constructively in project teams

committed to quality outcomes

good personal organisation

The candidate should be able to travel locally, regionally, and internationally

Dubai experience is preferred.

Arabic language skills (reading, writing, and spoken) are an asset

Requisition/Vacancy No. 196852BR

Project Controls Engineer wanted at PARSONS – Dubai

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Parsons logo Dubai

Project Controls REF 53171
Project Controls Engineer
Dubai, UAE
 
Through Parsons’ engineering and construction management services, we deliver innovative, safe and sustainable infrastructure in Abu Dhabi, Dubai, Qatar, Oman, Bahrain and Kuwait. Our focus is on delivering air, rail, road and highway transportation; water conveyance and/or wastewater treatment; and land development and public infrastructure to our clients and your communities. Parsons creates interconnected communities and world class infrastructure.

POSITION OVERVIEW:
Develops, implements, and maintains cost control, and/or provides planning/scheduling function on one or more larger projects. The Project Controls Engineer at this level is a fully qualified professional with solid experience, technical expertise, and familiarity with company policies and procedures to complete complicated tasks independently.

SPECIFIC RESPONSIBILITIES:
Provides guidance, direction, and specialized assistance for the resolution of difficult project control problems.
Calculates, reports and recommends on project data including schedule, cost/budget, risk, quality, and safety.
Develops cash flow forecasts.
Supports/performs integration of scope, cost and schedule within the WBS and ensure mapping is accurate on an on-going basis.
Analyzes, evaluates, and forecasts current status against an established baseline schedule.
Assesses the impact(s) of design or construction changes and schedule slippages.
Reports status of schedule to appropriate project and Company management as well to the client.
Understands and applies engineering, procurement, and construction terminology, concepts, and relationships.
Develops and maintains critical path logic networks and bar charts utilizing this information.
Customizes project control systems to meet specific project requirements.
Accumulates historical data, such as performance experience, for use in maintaining a realistic basis for future planning and forecasting.
May supervise and provide performance reviews for one or more lower-level Project Control Engineer and/or support personnel.
Performs other responsibilities associated with this position as may be appropriate.

QUALIFICATIONS:
University Degree in Engineering or Construction Management or related field.
Minimum 10 years of work experience. Work experience in Dubai is preferred.
Excellent oral and written communication skills.
Ability to analyze and present reports in a clear and organized manner.
Proficient computer skills including MS Office and various Project Controls software.

Front Desk Manager wanted at Renaissance Downtown Hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

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Renaissance Dubai Hotel Downtown Dubai
Job Number 18002MDK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Practice Lead – Highways & Utilities wanted at ATKINS – Abu Dhabi

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Atkins global logo
Atkins global

ref: ME-006115
Roads & Bridges
Abu Dhabi
The new Design and Engineering Division (D&E) in Atkins Middle East & Africa Business brings together the capabilities of talented engineers, architects and other professionals facing the Transportation, Real Estate, Water and Defence markets.

We have a requirement for a Practice Lead Highways & Utilities to be appointed to lead the team in Abu Dhabi. This role plays a key part in the overall practice team, shaping our overall technical competency and direction of the established highway and utilities teams.

The Practice Lead Highways & Utilities (PLHU) will work with the Deliver Work Director and the Market Directors using their business plans to develop a highways team resource plan which includes GDC resource. The PLHU will also maintain staff development and training plans for the team. Develop the new skills and capabilities in the practice to address the new sectors and services such as Intelligent Mobility. The PL will undertake the above activity whilst ensuring target utilisation and productivity is met within the practice.

Principle Requirements

Experience in management or leadership role, preferably in the same sectors or alternatively in comparable areas of technical and professional delivery.
Lead a practice recognised for technical excellence and demonstrate ability to flexibly respond to business needs
Proven track record of successful delivery of major infrastructure projects from concept to detailed design and completion of construction
Strong collaborative behaviours to interface with clients, other members of the D&E team, GDC and other suppliers.
Whilst experience and knowledge of the Middle East market and in particular the highways and utilities sectors is a distinct advantage, it is not an absolute requirement for the role.

Key Responsibilities

Technical leadership on large multi-disciplinary project delivery
Build and motivate a team and demonstrate good leadership qualities
Manage and report on business performance and assist in the preparation of budgets and forecasts
Ensure compliance with Health & Safety regulations and ensure that a good Health & Safety culture is engendered within the office.
Staff recruitment, retention and development making sure staff reach their performance potential
Develop a highly motivated and performing team creating opportunities for the development of individuals
Provide technical expertise on a variety of large engineering projects
Oversee designs and budgets and drive projects from tender to delivery in a multi-disciplinary environment
Lead single discipline bids and provide significant input into multi-disciplinary bids
Continue to build relationships with existing clients, securing repeat business and identifying additional business opportunities
Increase your networking profile with both internal and external clients

Technical Manager wanted at AECOM – Dubai

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Job Summary
AECOM serves as the Project Manager and Cost Manager on the project. The project is an aerospace facility located in Al Ain, United Arab Emirates and involves the construction of 28 technically complex buildings, with a built-up area of over 1.5 million square feet. When completed will be the largest aircraft maintenance, repair and overhaul center in the world. The project is currently on track to achieve an Estidama 3 pearl rating for its Head Quarters Building and 2 pearl rating for all other buildings.

The project requires a Technical Manager with a strong and well-rounded MEP background to support the team in managing the completion of construction and testing / commissioning activities, obtaining final Authority approvals and closing out the project.

Job Duties

The Technical Manager will report directly to the Project Director and will be responsible for the following:

Acting as the focal point on the project for all technical issues;

Managing and overseeing multiple 3rd party consultants (design, supervision, technical advisory, environmental and commissioning) assigned to the project;

Liaising with the client’s technical team and coordinating all technical issues with the contractor and consultants;

Monitoring, coordinating and tracking testing & commissioning activities, resolution of non-compliance issues, snagging / de-snagging, design reviews, material submittals, shop drawing reviews and close-out issues (i.e. As-builts, O&Ms, client training and warranties);

Supporting the commercial team’s assessments (including costings) for commercial matters / claims related to technical matters and flagging any issues which are considered deviations to the Employer’s Requirements;

Monitoring and coordinating the works to ensure compliance with authority approvals and to obtain any necessary permits for taking over and occupancy (e.g. Civil Defense, Building Completion Certificate, Estidama and Uptime Certification of data center)

Specific Skills Required

Capable of providing quick rough order time / cost / technical assessments for MEP related works

Experience on fast-track projects or demanding works environments

Must be willing to spend a substantial amount of time in the field (not a desk job)

Strong English language verbal and written communication skills

Ability to explain and present technically complex issues and their solutions in a simplified manner to executive / board level stakeholders

Must have a mindset of finding on-the-spot / practical solutions for technical issues

Team player, cooperative and positive natured individual

Minimum Requirements

15+ years (20+ preferred) in a technical manager capacity with a well-rounded MEP / Testing & Commissioning / Fire Life Safety background

Majority of experience should be project site based

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)

Extensive and demonstrable design and build project experience

Technical management role on several large scale (USD 500 million+) or technically complex projects

Additional Comments

Substantial work experience in the GCC (UAE – Abu Dhabi / Al Ain major plus)
Preferred Qualifications

BS in Mechanical or Electrical engineering (MS or higher preferred)

Chartered / Professional registered Mechanical or Electrical engineer

Systems Assurance Manager wanted at PARSONS – Dubai

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Parsons logo Dubai

REF: 52605
Systems Assurance Manager – Route 2020
 
Key attributes Required
 
· Ability to manage a team of professionals and strongly represent PSJV in various forums.
 
· Degree holder or Equivalent.
 
· Experience of more than 15 years in Systems Assurance.
 
· Experience in railways of at least 10 years.
 
· Likely to be a Mechanical / Electrical engineer possessing extensive experience in design and issues related to the management of interfaces as regards railway systems and MEP in metro rail transit projects with tunnels, stations, operation control centres, depots, and their operation.

· Extensive experience in designs related to management systems, train signalling and control systems, telecommunications systems, traction power systems, SCADA and operation control centres.

· Good communicator.

· Customer Facing.

· Ability to work closely with third parties including the rail regulator and rail operating company and Independent Safety Assessor (ISA).

· Good understanding of integration of new and older rail systems and control of configuration changes of the railways system assets and hazards.

Duties Include

· Review the Contractor’s System’s Assurance deliverables and all updates for compliance against the Contract Documents and Employer’s requirements – Systems Assurance Plan, Systems Safety Plan, Testing & Commissioning Plan and Operation & Maintenance Plan and shall ensure the deliverables are fit for purpose, or make recommendations for improvement.

· Ensure that the Contractor’s system assurance activities are fully compliant with the contract requirements and EN 50126, EN 50128 and EN 50129 and Modsafe.

· Ensure compliance to the applicable legislation and statutory requirements, and all customer specific requirements.

· Have an advisory and acceptance role on issues related to systems’ and Civil related RAMS, on issues related to assessments of systems’ and civil safety and shall provide guidance throughout the entire safety certification procedure.

· Develop and document the “Roadmap to Safety Certification” and System acceptance Procedure for the Project in participation with other managers and with input for the Employer and ISA.

· Review and approve the Safety Cases required as issued by the Contractor and liaise with the ISA and Employer to ensure all parties are in agreement or resolve an issues raised.

· Have an advisory and acceptance role on technical issues related to design review and compliance with the specifications.

· Control the system assurance tasks during the Project lifecycle in accordance with EN 50126 in order to ensure that the System is operable and fit for purpose, that the System operation and functional requirements are fully delivered and realised, that risks to the riding public, employees and property are minimised and that the reliability availability and maintainability targets are achieved.

· Review all safety submissions prepared by the Contractor for compliance with the requirements of EN50126 before submittal to the Employer.

· Ensure that the Contractor provides all necessary assistance to the Independent Safety Assessor (ISA) for the review of such safety submissions and monitor the Contractor’s efficient response and actions to close the ISA comments. Report on progress against this issue.

· Carry out audits to ensure that the entire System and Civils Safety program is delivered and guarantees that the performance of the System is compatible with the overall high safety standards of a driverless railway system.

· Participate in the PSJV audits on the Contractor and support audits undertaken by the Employer as and when required.

· Ensure that the System RAM requirements defined in the Contract documents are implemented by the Contractor and are measurable.

· Monitor progress of the Contractor’s Hazard Log and implementation of the Control Measures to demonstrate the achievement of the safety requirements in the safety cases including attendance to the Employer’s HAZID Workshops and Hazard Working Group Committees. Ensure implementation of the Employer’s Hazard Management process and the stages of implementation verification, validation, hazard transfer and acceptance.

· Verify and review the continued adequacy, suitability and effectiveness of implemented systems and services.

· Performs other responsibilities associated with this position as may be appropriate.

· Ensure that the Contractor delivers all key systems assurance deliverables to the sequence required by EN 50126 and the Contract.

· Ensure that a systems assurance approach is adopted by the Contractor throughout the Programme that meets the required Reliability, Availability, Maintainability and Safety (RAMS) targets.

· Work together with the Contractor and Operator to develop and recommend for the Engineer’s approval a systems availability monitoring plan / RAM demonstration Plan.

· Set up, manage, co-ordinate and monitor the Safety Review Panel. This will include management and compliance review of all Civil Infrastructure and the Contractor safety submissions, ISA reports, and third party stakeholder submissions.

· Prepare the Engineering Safety Case on behalf of the Client, in conjunction with the Contractor, using their approved subsystem safety cases.

· Participate in the Configuration Impact Management Procedure (CIMP) and Asset Configuration Change Acceptance (ACCA) Procedure of the Operator including attendance to all meetings required by the Employer and all deliverables required to be reviewed and approved for all changes or interfaces between the existing metro and the new extension and any enhancements being made to the existing system during the upgrade works.

· Issue No Objection Certificates for the Enhancement works associated to the CIMP as required to confirm the PSJV acceptance of the documents that is required for the Operator to authorise the ACCA and any necessary Permits to Work (PTW).

· Establish and manage the collection of all FAT and Test failure results and control of the assessment of them through the FRACAS procedure and the review and acceptance of the results through the Failure Review Board (FRB).

Key attributes Required

· Ability to manage a team of professionals and strongly represent PSJV in various forums.

· Degree holder or Equivalent.

· Experience of more than 15 years in Systems Assurance.

· Experience in railways of at least 10 years.

· Likely to be a Mechanical / Electrical engineer possessing extensive experience in design and issues related to the management of interfaces as regards railway systems and MEP in metro rail transit projects with tunnels, stations, operation control centres, depots, and their operation.

· Extensive experience in designs related to management systems, train signalling and control systems, telecommunications systems, traction power systems, SCADA and operation control centres.

· Good communicator.

· Customer Facing.

· Ability to work closely with third parties including the rail regulator and rail operating company and Independent Safety Assessor (ISA).

· Good understanding of integration of new and older rail systems and control of configuration changes of the railways system assets and hazards.