manager Archives - LIVE DUBAI

Housekeeping Administrator – Conrad Abu Dhabi Etihad Towers UAE

On: September 24, 2023 By: admin

HOT09WCB
JOB DESCRIPTION
What will I be doing?
As a Housekeeping Administrator, you are responsible for managing the housekeeping office to deliver an excellent Guest and Team Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage the Housekeeping office
Receive all incoming calls and respond accordingly
Allocate room and task lists to team members
Ensure keys are issued in line with security procedures
Log and store all lost property after each shift; send lost property to guests in line with procedures
Manage guest requests and enquiries immediately
Ensure all relevant guest information is communicated to Housekeepers
Carry out administrative and IT duties
Organise and control extra duties and special tasks
Report all necessary maintenance daily and log all jobs
Liaise with Reception and Guest Relations to ensure all information is communicated efficiently and promptly
Ensure that communication has been clear and consistent to all shifts
Control staff dry cleaning and guest laundry in and out of the department
Update system regularly to give maximum room return to the hotel/s active inventory
Handle emergencies if and when they occur in the department
Ensure all team members adhere to Health and Safety Regulations
Carry out any other reasonable task set by the Hotel’s Management

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

IT proficient
Excellent organisational and planning skills
Accountable and resilient
Good communication and telephone skills
Ability to work under pressure
Ability to work alone and in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous hotel housekeeping experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Senior Sales Manager – Element Hotel – Al Jaddaf Dubai

On: October 1, 2020July 13, 2024 By: admin

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Job Description
Posting Date Oct 01, 2020
Job Number 20057418
Job Category Sales and Marketing
Location Element Al Jaddaf, Dubai, Plot No. 115, Municipality No. 326-1674 in Al Jaddaf, Dubai
Brand Element Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

•High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business opportunity.

• Responds to incoming group/catering opportunities for the property that are outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales revenue.

• Develops effective group/catering sales plans and actions.

• Designs, develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as significant customer expectations.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.

• Manages and develops relationships with key internal and external stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

RC Rak| Al Wadi Desert – Senior Sales Manager – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

On: March 20, 2020July 13, 2024 By: admin

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Job Number 20014567
Job Category Sales and Marketing
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 3 years experience in the sales and marketing or related professional area.

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated| complementary and not duplicative.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Manages and develops relationships with key internal and external stakeholders.
Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.
Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

Identifies new business to achieve personal and location revenue goals.
Understands the overall market – competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the location based on market conditions and location needs.
Gains understanding of the location|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

Supports the company|s service and relationship strategy| driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company|s customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

RC Rak| Al Hamra Beach – Hotel Manager – The Ritz-Carlton Ras Al Khaimah – Al Hamra Beach

On: March 20, 2020July 13, 2024 By: admin

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Job Number 20011463
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Ras Al Khaimah| Al Hamra Beach| Vienna Street
Al Hamra Village Ras Al Khaimah| Ras al Khaimah| United Arab Emirates| United
Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as
General Manager in his/her absence. Areas of responsibility include Front
Office| Retail/Gift Shops| Recreation/Fitness Center| Housekeeping|
Security/Loss Prevention| Engineering/Maintenance| Food and Beverage/Culinary
and Event Management| where applicable. Position works with direct reports
(Executive Committee members and department heads) to develop and implement
the operations strategy and ensuring implementation of the brand service
strategy and brand initiatives. The position ensures operations meet the
brand’s target customer needs| ensuring employee satisfaction and focuses on
growing revenues as well as maximizing financial performance. As a member of
the Executive Committee| develops and implements property-wide strategies that
deliver products and services to meet or exceed the needs and expectations of
the brand’s target customer and property employees and provides a return on
investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major; 8 years’ experience in the
management operations| sales and marketing| or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

• Keeps operations team focused on the critical components of operations to
drive guest satisfaction and the desired financial results.

• Ensures that all operational areas have an atmosphere that is conducive to
the overall guest experience.

• Reviews financial reports and statements to determine how Operations is
performing against budget.

• Ensures capital expenditure funds are being used to address the priorities
outlined in the service strategy.

• Works with direct reports to determine areas of concern and establishing
ways to improve the departments’ financial performance.

• Strives to maintain profit margins without compromising guest or employee
satisfaction.

• Identifies and analyzes operational challenges and facilitates the
development of solutions to prevent reoccurrence.

• Coaches and supports operations team to effectively manage occupancy & rate|
wages and controllable expenses.

• Reviews the Wage Progress Report and compares budgeted wages to actual
wages| coaching direct reports to address problem areas and holds team
accountable for results.

• Develops an operational strategy that is aligned with the brand’s business
strategy and leads its execution.

• Makes and executes key decisions to keep property moving forward towards
achievement of goals.

Managing Property Operations

• Strives to improve service performance.

• Communicates a clear and consistent message regarding operational goals to
produce desired results on a continuous basis.

• Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.

• Ensures core elements of the service strategy are in place to produce the
desired results.

• Tours building on a regular basis speaking with employees and guests to
understand business needs and assess operational opportunities.

Leading Property Operations Teams

• Establishes a vision for product and service delivery on property.

• Champions the brand’s service vision for product and service delivery and
ensuring alignment amongst the property leadership team.

• Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

• Observes service behaviors of employees and providing feedback to
individuals and/or managers.

• Hires operations management team members who demonstrate strong functional
expertise| creativity and entrepreneurial leadership to meet the business
needs of the operation.

• Conducts annual performance appraisals with direct reports according to
Standard Operating Procedures.

• Utilizes an “open door” policy and reviewing employee satisfaction results
to identify and address employee problems or concerns.

• Stays knowledgeable of leadership talent in the property.

• Fosters employee commitment to providing excellent service| participating in
daily stand-up meetings and models desired service behaviors in all
interactions with guests and employees.

]

Senior Sales Manager – Groups – Marriott Resort Palm Jumeirah – Dubai

On: March 5, 2020July 13, 2024 By: admin

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Job Number 20019544
Job Category Sales and Marketing
Location Marriott Resort Palm Jumeirah| Dubai| Plot 2070 located on the
trunk of Palm Jumeirah| Dubai| United Arab Emirates| United Arab Emirates VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Marriott Resort Palm Jumeirah Dubai is a beach hotel & resort situated on
the trunk of the iconic Palm Island| providing easy access to the city’s
attractions. The first resort for Marriott’s flagship brand in the UAE will
feature 608 guest rooms| 8 restaurants and lounges| a world-class spa| state
of the art fitness centre| a kid’s club and flexible event space. Landscaped
gardens lead to an oversized pool with views of the private sandy beach|
Arabian Gulf and impressive Dubai skyline.

____~~~~

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Must have knowledge of the local market and experience working in a similar
role in a five star hotel in the UAE and Other languages are advantageous.
__ __ ~~~~

__ __ ~~~~ __ __ ~~~~

__ __ ~~~~

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Sales Manager- Government – The St. Regis Saadiyat Island Resort – Abu Dhabi

On: March 5, 2020July 13, 2024 By: admin

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Job Number 20024411
Job Category Sales and Marketing
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The iconic St. Regis brand extends its legacy to Abu Dhabi| United Arab
Emirates with The St. Regis Saadiyat Island Resort| Abu Dhabi created by
thoughtful Mediterranean architecture and a contemporary interior design. The
award-winning resort is the city’s true beachfront leisure address located
just 20 minutes from Abu Dhabi International Airport and 10 minutes from the
city’s bustling downtown. Our accommodations overlook a pristine beach on the
cerulean Arabian Gulf.

Position Summary:

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists the Cluster Government Sales
Director in leading all day-to-day activities related to sales with a focus on
building long-term| value-based customer relationships that enable achievement
of sales objectives. Achieves personal sales goals.

Preferred qualifications:

Language : Fluent in English| Arabic and other language is useful

Education : Bachelor’s Degree in Hospitality Management| Business Administration or any related field

Experience :

At least 2-3 years of experience of Sales Manager – Government.

5 experience in the Middle East.

Others: High level of IT competence and familiarity with Opera| Excel and Word applications.

Core Work Activities:

> Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated| complementary and not duplicative.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.

Develops relationships within community to strengthen and expand customer base for sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

Identifies new business to achieve personal and location revenue goals.

Understands the overall market – competitors’ strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the location based on market conditions and location needs.

Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

Supports the company’s service and relationship strategy| driving customer loyalty by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports the company’s customer service standards.

Provides excellent customer service consistent with the daily service basics of the company.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Recreation Manager – The St. Regis Saadiyat Island Resort – Abu Dhabi

On: March 5, 2020July 13, 2024 By: admin

APPLY HERE

JOB SUMMARY

In charge of Athletic Club| Kids Club and Lifeguards.

Strives to continually improve guest and employee satisfaction and maximize
the financial performance in areas of responsibility. Reinforces appropriate
culture to provide service to guests. Works with direct reports to develop and
implement departmental strategies and ensures implementation of the brand
service strategy and brand initiatives while meeting financial goals.

CANDIDATE PROFILE

High school diploma or Bachelor’s Degree from an accredited university in Health Education| Physical Education| Hotel and Restaurant Management| or related major.

3 years’ experience in the recreation/health club operations or related professional area.

CORE WORK ACTIVITIES

Supporting Recreation Operations

Supervising and managing employees. Managing all day-to-day operations for the Athletic Club| Lifeguards and Kids Club. Understanding employee positions well enough to perform duties in employees| absence.

Monitoring quality| standards and meeting the expectations of the customers on a daily basis.

Demonstrating knowledge of job-relevant issues| products| systems| and processes.

Utilizing interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Scheduling events| programs| and activities| as well as the work of others.

Providing personal assistance| medical attention| emotional support| or other personal care to others such as co-workers or customers.

Developing specific goals and plans to prioritize| organize| and accomplish work.

Ordering and managing necessary supplies. Ensuring workers have supplies| equipment| tools| and uniforms necessary to do their jobs.

Developing and managing the children|s program (e.g.| coordinates activities| purchases equipment etc).

Managing group activities including sand painting and team building events.

Providing and Ensuring Exceptional Customer Service

Serving as a role model to demonstrate appropriate behaviours.

Providing services that are above and beyond for customer satisfaction and retention.

Improving service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Conducting Human Resources Activities

Identifies the developmental needs of others and coaches| mentors| or otherwise helps others to improve their knowledge or skills.

Participates in the performance appraisal system process| giving feedback when needed.

Coordinates training activities for employees in department.

Encourages and builds mutual trust| respect| and cooperation among team members.

Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

Laundry Manager – The Ritz-Carlton Abu Dhabi – Grand Canal

On: March 5, 2020July 13, 2024 By: admin

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JOB SUMMARY

Responsible for hotel laundry daily operations and services. Position directs
and works with employees to wash| dry and iron linen for both guest rooms and
Food and Beverage/Culinary Department within existing time constraints.
Maintains a safe and clean work environment. Position strives to ensure guest
and employee satisfaction while maximizing the department financial
performance.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the laundry| housekeeping|
or related professional area.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

• Managing day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Supervising and managing employees. Managing all day-to-day operations.
Understanding employee positions well enough to perform duties in employees|
absence.

• Communicating the importance of safety procedures| detailing procedure
codes| ensuring employee understanding of safety codes| monitoring processes
and procedures related to safety.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Ensures consistent workflow to minimize peaks and valleys in production.

• Brings issues to the attention of the department manager and Human Resources
as necessary.

• Using relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Supervises daily Laundry shift operations and ensures compliance with all
policies| standards and procedures.

• Ordering and managing necessary supplies. Ensuring workers have supplies|
equipment| tools| and uniforms necessary to do their jobs.

• Orders cleaning supplies and uniforms within budget.

• Understands the impact of department’s operations on the overall hotel
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Participates in the management of department’s controllable expenses to
achieve or exceed budgeted goals.

• Works effectively with the Engineering department on Laundry equipment
maintenance needs.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

• Operates all department equipment as necessary and reports malfunctions.

• Develops| maintains and uses effective back-up plans for breakdowns.

• Evaluates and implements new techniques| supplies and equipment.

Leading Discipline Teams

• Ensuring and maintaining the productivity level of employees.

• Utilizing interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encouraging and building mutual trust| respect| and cooperation among team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Providing and Ensuring Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and
retention.

• Improving service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

Managing and Conducting Human Resources Activities

• Ensuring employee success and event success recognitions are taking place in
all shifts.

• Identifying the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Recruiting| interviewing| selecting| hiring| and promoting employees in the
organization.

• Supervises staffing levels to ensure that operational needs and financial
objectives are met.

• Effectively schedules employees to business demands and tracks employee time
and attendance.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Manages employee progressive discipline procedures.

• Manages the employee performance appraisal process.

• Ensures hotel policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Celebrates successes and publicly recognizes the contributions of team
members; ensures employee recognition is taking place on all shifts.

]

Guest Experience Manager/Duty Manager – The St. Regis Saadiyat Island Resort – Abu Dhabi

On: March 5, 2020July 13, 2024 By: admin

APPLY HERE

Job Number 20014591
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Position Summary:

Serves as the property Manager on Duty and oversees all property operations| ensuring that the highest levels of hospitality and service are provided.

Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby.

Serves as Guest Relations Manager and handles the tracking of service issues.

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviours.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Handles complaints| settling disputes| and resolving grievances and conflicts| or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained| guest satisfaction is achieved| and employee well-being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations| recognizes performance| and produces desired results.

Comprehends budgets| operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviours of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program| communicating and ensuring the process.

Ensures property policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Venue Manager – Greek Restaurant – The St. Regis Saadiyat Island Resort – Abu Dhabi

On: March 5, 2020 By: admin

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Job Number 20026305
Job Category Food and Beverage & Culinary
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Saadiyat
Island| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

JOB SUMMARY

Manage daily restaurant operations and assists with menu planning| maintains
sanitation standards and assists servers and hosts on the floor during peak
meal periods. Strives to continually improve guest and employee satisfaction
and maximize the financial performance in areas of responsibility. Determines
training needed to accomplish goals| then implements plan.

CANDIDATE PROFILE

2-year degree from an accredited university in Food Service Management| Hotel and Restaurant Management| Hospitality| Business Administration| or related major.

2-year experience as Restaurant Manager

5 Star Hotel Experience

Preferably Greek Speaker

CORE WORK ACTIVITIES

> Managing Day-to-Day Operations

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.

Maintains service and sanitation standards in restaurant.

Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met.

Leading Food and Beverage Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Identifies the developmental needs of others and coaches| mentors| or otherwise helps others to improve their knowledge or skills.

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Ensures and maintains the productivity level of employees.

Provides the leadership| vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Ensures compliance with all food & beverage policies| standards and procedures by training| supervising| follow-up and hands on management.

Ensures compliance with all applicable laws and regulations.

Ensures compliance with food handling and sanitation standards.

Ensures staff understands local| state and Federal liquor laws.

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team.

Establishes guidelines so employees understand expectations and parameters.

Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Manages day-to-day operations| ensures the quality| standards and meets the expectations of the customers on a daily basis.

Displays leadership in guest hospitality| exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Acts as the guest service role model for the restaurants| sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage| service levels and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g.| greeting from hostess| speed of order taking and food and beverage delivery| fulfillment of special requests| collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates| including setting performance standards and monitoring performance.

Identifies the educational needs of others| develops formal educational or training programs or classes| and teaches or instructs others.

Ensures employees are treated fairly and equitably. Strives to improve employee retention.

Ensures employees receive on-going training to understand guest expectations.

Solicits employee feedback| utilizes an |open door| policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Strives to improve service performance.

Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

Analyzes information and evaluating results to choose the best solution and solve problems.

Assists servers and hosts on the floor during meal periods and high demand times.

Recognizes good quality products and presentations.

Supervises daily shift operations in absence of Assistant Restaurant Manager.

Oversees the financial aspects of the department including purchasing and payment of invoices.

Sales Manager – GCC – Sheraton Mall of the Emirates Hotel – Dubai

On: February 15, 2020 By: admin

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Job Number 20010564
Job Category Sales and Marketing
Location Sheraton Mall of the Emirates Hotel| Dubai| Sheikh Zayed Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

Front Office Manager – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

On: February 15, 2020 By: admin

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Job Number 20022267
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility
include Bell Staff| At Your Service Operations & Guest Services/Front Desk.
Directs and works with managers and associates to successfully execute all
front office operations| including guest arrival and departure procedures.
Strives to continually improve guest and associate satisfaction and maximize
the financial performance of the department.

CANDIDATE PROFILE

Experience:

High school diploma or GED; 4 years experience in the guest services| front desk| or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management| Hospitality| Business Administration or related major; 2 years experience in the guest services| front desk| or related professional area.

Skills and Knowledge

Job Specific Computer Skills – Using computer hardware and software specific to job (e.g.| MARSHA| PMS| SFA| NGS| Delphi| Point of Sale| HR technology).
Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment| meeting quality standards for services| and evaluation of customer satisfaction.
Operating Procedures – Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job.
Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Basic Computer Skills – Using basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).
Number Facility – The ability to add| subtract| multiply| or divide quickly and correctly.
Mathematics – Using mathematics to solve problems.
Originality – The ability to come up with unusual or clever ideas about products| services or situations| or to develop creative ways to solve a problem.

CORE WORK ACTIVITIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.
Demonstrating Leadership – Utilizing interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Improving Service – Improving service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.
Communicating with Supervisors| Peers| or Subordinates – Providing information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.
Coaching and Developing Others – Identifying the developmental needs of others and coaching| mentoring| or otherwise helping others to improve their knowledge or skills.
Developing and Building Teams – Encouraging and building mutual trust| respect| and cooperation among team members.
Modeling Appropriate Behaviors – Serving as a role model to demonstrate appropriate behaviors.
Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals| budget goals| team goals| etc.
Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
Guiding| Directing| and Motivating Subordinates – Providing guidance and direction to subordinates| including setting performance standards and monitoring performance.
Communicating Information Timely – Informing and/or updating the executives| the peers and the subordinates on relevant information in a timely manner.
Setting Goals – Establishing challenging| realistic and obtainable goals to guide operation and performance.
Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates| absence.
Managing Daily Operations of the area or department – Managing day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.
Organizing| Planning| and Prioritizing Work – Developing specific goals and plans to prioritize| organize| and accomplish your work.

MANAGEMENT COMPETENCIES

Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment.
Applied Business Knowledge – Understands market dynamics| enterprise level objectives| financial metrics| and important aspects of Marriott|s business; skilled at using business knowledge to anticipate opportunities and risks.
Building a Successful Team – Skilled at building a cohesive team and facilitating goal accomplishment.
Building Strategic Working Relationships – Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
Building Trust – Ability to interact with others in an honest| fair and respectful way; giving others confidence in one|s intentions and those of the organization.
Communication – Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Leading Through Vision and Values – Keeps Marriott|s values and business strategy at the forefront of decision making and actions.
Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Strategic Decision Making – Ability to gather and organize information relevant to a long-range goal or vision| develop alternative strategies| and execute a course of action to carry out strategy.

BUSINESS RESULTS

Balanced Scorecard Results: Implements strategies and executes activities to
drive and continuously improve financial results| guest satisfaction| human
capital index and market share

JOB SPECIFIC TASKS

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
Ensures compliance with all Front Office policies| standards and procedures.
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
Displays leadership in guest hospitality| exemplifies excellent customer service| and creates a positive atmosphere for guest relations.
Solicits associate feedback| utilizes an “open door” policy| and reviews associate satisfaction results to identify and address associate problems or concerns.
Ensures associates are treated fairly and equitably.
Strives to improve service performance.
Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met.
Empowers associates to provide excellent customer service.
Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals.
Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
Establishes and maintains open| collaborative relationships with associates and ensures associates do the same within the team.
Ensures recognition of associates is taking place across areas of responsibility.
Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
Manages associate progressive discipline procedures for Front Office Staff.
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Reviews comment cards| guest satisfaction results and other data to identify areas of improvement.
Administers the performance appraisal process for direct report managers.
Interviews and hires managers and hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
Celebrates successes and publicly recognizes the contributions of team members.
Responds to and handles guest problems and complaints.
Observes service behaviors of associates and provides feedback to individuals and/or managers.
Manages department controllable expenses to achieve or exceed budgeted goals.
Ensures hotel policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Responsible for guest profiles in OPERA

Senior Sales Manager – Marriott Hotel Al Jaddaf – Dubai

On: January 27, 2020 By: admin

APPLY HERE

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.