Ops Manager – Health Club – Le Meridien Mina Seyahi Beach Resort & Marina – Dubai

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Job Number 19000FN4
Job Category Golf| Fitness| and Entertainment
Location Le Meridien Mina Seyahi Beach Resort & Marina| Dubai| United
Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Supports the Director of Recreation in all aspects of the pool and beach
areas| including overall maintenance| daily upkeep| cleanliness and the
operation of cabana units. Provides and models service behavior to guests and
employees. Strives to continually improve guest and employee satisfaction and
maximize the financial performance in areas of responsibility. Position works
with direct reports to carry out departmental strategies.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the recreation/health club
operations or related professional area.

OR

• 2-year degree from an accredited university in Health Education| Physical
Education| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Supporting Recreation Operations

• Supervises and manages employees. Supports day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Monitors quality| standards and meets the expectations of the customers on a
daily basis.

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Schedules events| programs| and activities| as well as the work of others.

• Provides personal assistance| medical attention| emotional support| or other
personal care to others such as coworkers| customers| or patients.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Supports the management of outside vendors including water sports and scuba.

• Orders and manages necessary supplies. Ensures workers have supplies|
equipment| tools| and uniforms necessary to do their jobs.

• Manages the children|s program (e.g.| coordinates activities| purchases
equipment and supplies etc.).

• Manages group activities including sand painting| bon fires| and team
building events.

• Manages pool and beach areas| including overall maintenance| daily upkeep
and cleanliness| and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

• Serves as a role model to demonstrate appropriate behaviors.

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| provides guidance| feedback| and individual coaching when needed.

Conducting Human Resources Activities

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Participates in the performance appraisal system process| giving feedback
when needed.

• Coordinates training activities for employees in department.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Communicates expectations and performance objectives to subordinates;
subordinates are also open to raise questions and/or concerns.

_

Assistant Banquet Manager – W Dubai – The Palm – Dubai

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Job Number 19000FPI
Job Category Food and Beverage & Culinary
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Ensure staff is working together as a team. Inspect grooming and attire of
staff| and rectify any deficiencies. Communicate with guests| other employees|
or departments to ensure guest needs are met. Respond to and try to fulfill
any special banquet event arrangements. Set up banquet area/room| ensuring
cleanliness and proper set up of furniture/equipment. Inspect and maintain
table set-ups for cleanliness| neatness and agreement with group requirements
and company standards| and resolve any problems. Document pertinent
information in appropriate department logbook. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees. Develop and maintain positive working relationships with
others| and support team to reach common goals.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Read and visually verify information in a variety of formats (e.
g.| small print). Grasp| turn| and manipulate objects of varying size and
weight| requiring fine motor skills and hand-eye coordination. Reach overhead
and below the knees| including bending| twisting| pulling| and stooping. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_

Government & Public Relations Manager – Sheraton Sharjah Beach Resort & Spa – Sharjah

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Job Number 19000FKT
Job Category Public Relations & Communications
Location Sheraton Sharjah Beach Resort & Spa| Sharjah| United Arab
Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Supports the developing and implementing an ongoing media and community
relations. Provides crisis communications assistance to properties. Ensures
information to the public and community is displayed correctly and effectively
with the best opportunities for providing business. Implements an ongoing|
focused media and community relations program.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Marketing| Business
Administration| or related major; 2 years experience in public relations|
communications| or related professional area.

OR

• 4-year degree from an accredited university in Marketing| Business
Administration| or related major; no experience required.

CORE WORK ACTIVITIES

Building Brand and Property Awareness to Drive Revenue

• Works collaboratively with local| regional and national resources to build
awareness and increase exposure for the property and restaurants.

• Solicits new media outlets and travel media individuals.

• Selects the best opportunities for the property based on market conditions
and property needs.

• Uses creative selling abilities to obtain maximum exposure through travel
journalists and media outlets.

• Increases awareness within the travel media community as well as
coordinating events to gain exposures and grow revenue in the restaurant
outlets.

• Supports the hotel’s social media efforts| if applicable.

• Works with online media outlets to promote the hotel.

• Coordinates offers and information for all publications and inserts with
regard to brand loyalty reward mailings.

• Develops brochure and property collateral materials.

• Participates in all property imaging work (e.g.| signage).

• Ensures consistent brand and property message is communicated in all public
relations and communications efforts.

Building Successful Relationships

• Builds and strengthens relationships with existing and new travel writers
and local media to ensure future exposure. Activities include calls|
entertainment| FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities and additional revenue.

• Conducts solicitation and maintenance calls to media.

• Identifies and communicates with distribution channels that can sell
distress inventory to drive property occupancy.

• Provides all communications channels with creative and unique tools to
assist in the public relations and communications of the property.

• Assists property in developing promotions for various campaigns.

Coordinating Communication Efforts

• Provides accurate| complete and effective communications to visiting
journalists| publicity or promotions.

• Evaluates new public relations opportunities for the property.

• Develops strategic public relations plan for property| includes group|
leisure and local efforts.

• Assists in managing individual and group media visits.

• Coordinates community service activities in concert with the public image
and needs of the resort.

• Assists in creative print fulfillment; ensures corporate branding standards
and legal compliances are met and incorporated into collateral.

• Supports hotel press releases and other content for print media and
electronic media.

Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels; effectively responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals
and/or managers; continuously strives to improve service performance.

• Conducts site inspections with visiting journalists.

Additional Responsibilities

• Keeps detailed files and records on all matters relative to property|s
public materials.

• Ensures that property is following all corporate public relations
guidelines.

_

Assistant Sales Manager – Bulgari Hotel & Resorts – Dubai

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Job Number 19000EJG
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Front Office Manager – Dubai Marriott Harbour Hotel & Suites – Dubai

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Job Number 19000EIY
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility
include Bell Staff| Switchboard Operations| Guest Services/Front Desk and
Retail/Gift Shop| as applicable. As a department head| directs and works with
managers and employees to successfully execute all front office operations|
including guest arrival and departure procedures. Strives to continually
improve guest and employee satisfaction and maximize the financial performance
of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services| front desk| or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management| Hospitality| Business Administration or related major; 2 years experience in the guest services| front desk| or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust| respect| and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees| absence.

Establishes and maintains open| collaborative relationships with employees and ensures employees do the same within the team.

Ensures recognition of employees is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

Achieves and exceeds goals including performance goals| budget goals| team goals| etc.

Manages day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize| organize| and accomplish your work.

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met.

Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

Ensures compliance with all Front Office policies| standards and procedures.

Ensures property policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees| absence.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality| exemplifies excellent customer service| and creates a positive atmosphere for guest relations.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards| guest satisfaction results and other data to identify areas of improvement.

Responds to and handles guest problems and complaints.

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

Identifies the developmental needs of others and coaching| mentoring| or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates| including setting performance standards and monitoring performance.

Establishes challenging| realistic and obtainable goals to guide operation and performance.

Solicits employee feedback| utilizes an “open door” policy| and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures employees are treated fairly and equitably.

Manages employee progressive discipline procedures for Front Office Staff.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities

Provides information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives| the peers and the subordinates on relevant information in a timely manner.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

_

Welfare & Accomodation Manager – Four Points by Sheraton Sheikh Zayed Road – Dubai

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Job Number 19000EPC
Job Category Human Resources
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Reports to the Director of Human Resources. Responsible for staff dormitory
operations| including ensuring the dormitory is in safe and clean and
dormitory policies are followed by employees.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Employee Housing Goals

• Based on the Dormitory Enrollment Request| assign rooms to the staff on
check -in day.

• Checks in the staff with the Staff Dormitory Check In / Check Out Form and
issues the linen and key to the staff

• Upon staff check-out from the dormitory| completes clearance as per the
Staff Dormitory Check In / Check Out Form and reports to Human Resources
office for any further follow up.

• Inspects the cleanliness status of the Dormitory Public Areas and the staff
rooms on daily basis and corrects issues as needed.

• Schedules regular dormitory cleanliness inspection.

• Liaises with contractor for pest control on regular basis

• Implements the Dormitory Rules and Regulations.

• Report special disciplinary issues to Director of Human Resources and
educates employees as needed.

• Maintains room key copies per policy. .

• Liaises with contractor to conduct regular checks on the fire equipments and
room electrical facilities; keeps records per policy.

• Works with hotel Loss Prevention Director to organize dormitory Fire Drill
on regular basis.

• Implement the Dormitory Visitor Policy.

• Maintains knowledge of dormitory contract terms and reports/ follows up for
any deviations to the contract.

• Completes the dormitory staff duty roaster per required schedule and submits
for approval.

• Maintains records of dormitory issues (e.g.| maintenance requests| special
staff requests| check in and out details).

• Updates rooming list on weekly basis and submits to Human Resources.

• Assist Director of Human Resources with the Linen Purchase/ Replacement Plan
per appropriate schedule.

• Liaises with Laundry to change the linens on weekly basis.

• Maintains the appropriate amount of store items (e.g.| chemicals| garbage
bags).

• Maintains an inventory for all dormitory items owned by the location (e.g.|
bunk beds| wardrobe| linens| electrical utensils| chemicals).

Conducting Human Resource Activities

• Solicits employee feedback| utilizing an “open door” policy.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

_

General Manager Restaurant – Yas Hotel Abu Dhabi – Abu Dhabi

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Job Number 19000EN2
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Assistant Credit Manager – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19000EMR
Job Category Finance and Accounting
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

Job Summary

Check figures| postings| and documents for accuracy. Organize| secure| and
maintain all files| records| cash and cash equivalents in accordance with
policies and procedures. Record| store| access| and/or analyze computerized
financial information. Classify| code| and summarize numerical and financial
data to compile and keep financial records| using journals| ledgers| and/or
computers. Prepare| maintain| audit| and distribute statistical| financial|
accounting| auditing| or payroll reports and tables. Complete period-end
closing procedures and reports as specified. Prepare| review| reconcile| and
issue bills| invoices| and account statements according to company procedures.
Follow-up and resolve past due accounts and vendor invoices until payment in
full is received or resolved. Coordinate tasks and work with other
departments; serve as a departmental role model or mentor; assign and ensure
work tasks are completed on time and that they meet appropriate quality
standards. Report work related accidents| or other injuries immediately upon
occurrence to manager/supervisor.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Credit Manager / Paymaster – JW Marriott Hotel Dubai – Dubai

APPLY HERE

Job Number 19000F05
Job Category Finance and Accounting
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Manages the day-to-day operations of accounts receivables| ensuring that
invoices being sent out are correct and dispersed in a timely manner. Follows
up on any delinquent accounts. Researches and decides upon credit
authorization for incoming customers.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Work| Projects| and Policies

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Compiles| codes| categorizes| calculates| tabulates| audits| or verifies
information or data.

• Completes accounts receivable period end closing functions and procedures;
credit and period end reporting.

• Upholds the policies and procedures outlined in the credit policy.

• Interacts with sales and catering staff for timely credit decisions on
incoming customers.

Demonstrating and Applying Accounting Knowledge to Credit Management
Issues

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Uses computers and computer systems (including hardware and software) to
program| write software| set up functions| enter data| or process information.

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Keeps up-to-date technically and applying new knowledge to your job.

• Stays knowledgeable of accounts receivable system.

Leading Credit Management Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Staffs| manages and develops all billing and accounts receivable employees.

Maintaining Finance and Accounting Goals

• Submits reports in a timely manner| ensuring delivery deadlines.

• Ensures profits and losses are documented accurately.

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

• Ensures property billings are sent error free and in a timely manner.

• Monitors receivables for timely collections and follows up with appropriate
collection correspondence.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Provide direction and assistance to other organizational units regarding
accounting and budgeting policies and procedures| and efficient control and
utilization of financial resources.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Maintains positive working relations with customers and department managers.

_

Marketing Manager – Le Royal Meridien Abu Dhabi – Abu Dhabi

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Job Number 18003ART
Job Category Sales and Marketing
Location Le Royal Meridien Abu Dhabi| Abu Dhabi| United Arab Emirates

Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Responsible for completing marketing plan for property. Manages all e-commerce
opportunities. Develops a good working relationship with tourism bureaus and
community leaders.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing or
related professional area.

OR

• 2-year degree from an accredited university in Marketing| Business
Administration| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Conducting Daily Marketing Activities that Achieve Department Goals

• Assists in region-wide coordination of rooms| food and beverage| spa| and
golf promotions.

• Develops leisure marketing plan that addresses the distribution of rate
offers| packages and programs designed to build occupancy.

• Maintains| updates| and manages all web sites.

• Coordinates offers and information for all publications and inserts with
regard to brand loyalty reward mailings.

• Develops brochure and property collateral materials.

• Participates in all property imaging work (e.g.| signage).

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Ensures consistent marketing message is communicated in all advertising and
collateral efforts.

• Manages marketing budget throughout year.

• Provides regular tracking/ROI and analysis of promotions and website/email
campaigns| using industry averages for ROI calculation| and uses this
knowledge in future planning.

• Tracks return on investment (ROI) of all marketing initiatives| including
online| direct mail and print advertising.

• Keeps track of actual versus planned marketing budgets and provides input
and recommendations as needed regarding reallocation of funding.

• Ensures consistency in individual property|s voice on all guest touchpoints
and marketing communications| not only following corporate graphic standards|
but also on behalf of the individual property.

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Evaluates new marketing opportunities for the property.

• Ensures property is represented on all quality internet sites that have the
potential of providing business.

• Works closely with respective Convention Bureaus and Chambers of Tourism.

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Develops strategic marketing plan for property| includes group| leisure and
local efforts.

• Plans and supervises all photo shoots| developing shot list while keeping
goals of property and brand image in mind.

Building Successful Relationships that Generate Sales & Marketing
Opportunities

• Identifies and communicates with distribution channels that can sell
distress inventory to drive property occupancy.

• Provides all sales channels with creative and unique tools to assist in the
sales and marketing of the property.

• Acts as liaison between corporate and individual properties in rolling out
programs and making sure that properties are taking advantage of all
opportunities provided through corporate.

• Works with media buyer to plan and execute advertising.

• Assists property in developing promotions for various campaigns| keeping in
mind strategy and goals of promotion as well as Look No Further prerequisites.

• Assists property with materials| tracking/analysis and presentations to
owners.

• Acts on behalf of property with all vendors| exacting a balance between
quality work and price| requesting estimates and approving all materials as
needed.

Additional Marketing Responsibilities

• Keeps detailed files and records on all matters relative to property|s
marketing materials (photo usage rights| vendor contracts| etc.).

• Ensures that property is following all corporate marketing guidelines.

• Approves all invoicing through MarrCom office.

_

Duty Manager – The Fairmont Ajman – United Arab Emirates-Ajman

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Job Description – Duty Manager (Russian Speaker) (AJM01003)Employee Status:
Regular
Duty Manager
At Fairmont Hotels & Resorts- ensuring the safety and wellbeing of our Guests and visitors is an integral part of our operations. As a Duty Manager- you will effectively assist in managing the Front Desk department.
You will also be acting as a Manager on Duty with regard to the rest of the hotel. All problems must be attended to and solved using the resources of other Colleagues and Leaders. Delegating where and when required. Follow up is a priority and is expected. Providing supervision and leadership to all Rooms areas.
Hotel Overview:
Ideally situated on the Arabian Gulf in Ajman- UAE- the Fairmont Ajman has opened in May 2015. The hotel is in close proximity to both the Sharjah and Dubai airports. The hotel features 252 guestrooms and suites- including two luxurious penthouse offerings- a multitude of dining options and fitness facilities. The beachfront location will offers guests a wide range of leisure activities including water sports and diving as well as access to shopping and cultural excursions. Event planners can take advantage of 2-000 square meters of indoor function space as well as outdoor facilities.
Summary of Responsibilities:
Reporting to the Assistant Front
Office Manager-
responsibilities and essential job functions include but are not limited to the following:
Set a high example in regards to punctuality- appearance- attitude- leadership- Guest relations- observance of Hotel Policies and Procedures- loyalty to management and interdepartmental cooperation

Support company and hotel policies and procedures including the promotion and participation in HOS- Health and Safety and GSI initiatives

Use discretion and tact when dealing with Guest enquires- problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation

The Duty Manager`s phone is the central communication point and must be carried at all times

Check and maintain the Duty Manager safe in accordance to the procedures set by the company.
Responsible to carry the Duty Manager`s Master key at all point of time and must never hand them to anyone else.
Advise the Front Desk Manager & Director of Rooms of any matters relating to Guests- their welfare and behavior as considered desirable for various reasons.
Check the condition of the departure rooms with the shift leaders and assist if required.
Follow up with the Supervisors in regards to any room discrepancies (skips-sleeps) and assist with their inspection.
Ensure that the Police report is being done on a regular basis.
Ensure all Colleagues within Front Office are fully aware of the daily inventory- yield and revenue management- and sell rates.
Ensure that all Colleagues have a complete understanding of and adhere to the Hotel colleague rules and regulations.
Assist in the building of an efficient team of Colleagues by taking active interest in their welfare- safety and development
Maintain the integrity of the Front Office environment. Share their knowledge- contacts and be compassionate with all of our Colleagues.
Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest`s complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel`s Interest
In all incidents- provide management with reports and recommend actions to avoid repetition of any incident- accident theft- complaints etc
Ensure maximum safety for Guests- patron and Colleagues during emergencies
The protection of hotels interests must be the major concern
Fully trained in emergency procedures and to assist in carrying out any practice drills
Leader of the Emergency Response Team (E.R.T) during emergency procedures as per the Fire and Evacuation Plan
Monitor the car park and driveway
Make regular rounds of the Hotel to ensure smooth operations in all areas
Photograph all room damages
Authorize after hour distribution of keys- Including dry stores and beverage stock
Supervise Front Desk Colleagues- assist in check in and checkouts
Perform any other related duties assigned to him / her by the Front Office Manager
An unbiased report must be sent to all concerned at the completion of the shift
Responsible for the smooth operation of the hotel- he / she must make decisions on all matters involving Guest contact with hotel Colleagues. In absence of the senior Front Office management- he / she has full authority to make decisions concerning Front Office.
Other duties as assigned
Qualifications:

Knowledge of Opera- Word- Excel- Delphi and Windows 2000
Minimum of one year previous experience
as a Duty Manager is preferred.
Arabic or Russian speaker is an advantage
Highly organized- career and result oriented with the ability to be flexible with hours- days off- assignment and additional duties
Must be able to work well under pressure in a fast paced and constantly changing environment
Excellent written and verbal interpersonal and communication skills
Must be strong team player with proven leadership- development and delegating skills.
Highest Guest service skills- talent and knowledge with the vision and ability to lead Colleagues to excellence
Diploma in Hotel management an asset
Previous International experience essential
Second or third language an asset

Visa Requirements: Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.

Assistant Restaurant Manager- Yacht Club – Bulgari Hotel & Resorts – Dubai

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Job Number 19000DGZ
Job Category Food and Beverage & Culinary
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Special Requirements:

Fluent Italian Speaker

Extensive experience in Food & Beverage in Italy

Extensive experience in Food & Beverage in Dubai

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Front Desk Manager – Marriott Hotel Al Jaddaf – Dubai

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Job Number 19000DHC
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf| Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Multi Property Sales Manager for Aloft Abu Dhabi & Aloft Al Ain (Based in Abu Dhabi) – Aloft Al Ain – Al Ain

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Job Number 19000DHL
Job Category Sales and Marketing
Location Aloft Al Ain| Al Ain| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Assistant Engineering Manager – La Ville Hotel & Suites CITY WALK – Dubai

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Job Number 19000DI7
Job Category Engineering and Facilities
Location La Ville Hotel & Suites CITY WALK| Dubai| Autograph Collection|
Dubai| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Where details play a leading role to deliver uniqueness| where creativity is
the main character to create experiences informed by unique perspectives on
design| craft and hospitality – Autograph Collection is the place for
unconventional hotel experiences. If you want to be part of something Exactly
Like Nothing Else| you are ready to join the _La Ville Hotel & Suites City
Walk Dubai Autograph Collection_ and champion individuality.

This job description sets out the current duties of the job role that may vary
from time to time without changing the general character of the job
responsibilities or the level of responsibility entailed.

JOB SUMMARY

Under the guidance of the DOE & the Assistant Engineering Manager’s
responsible for the integrity of the hotel physical plant & facilities.
Particular attention must be paid towards safety| security| life safety| fire
prevention (loss prevention) & assets protection. Manages entire property’s
maintenance operation & energy costs. He is responsible for FF&E| mechanical
plant| appurtenances and installation. He conducts training & develops
associates and supervises all Engineering activities. Ensure and maintain the
Hotel’s technical plant| to keep all equipment in excellent working condition|
through a preventive maintenance system.

AEM is accountable for developing Annual Cap Ex Plan| and environmental
awareness program including energy conservation. He needs to be dependable for
maintaining day to day engineering function| regulatory requirements. He leads
the emergency response team for all facilities & issues. He is also
responsible for maintaining engineering review & various audit process
generating reports & corresponds appropriately.

Analytical/Critical Thinking – The ability to gather and organize information
using a logical and systematic process; recognize patterns and relationships
in complex data; examine data to identify implications| problems and draw
appropriate conclusions; generate alternative solutions to problems; evaluate
strengths| weaknesses and consequences of alternative solutions and approaches
to solving problems.

Assigns tracks and follow ups on status of work assigned to staff and
contractors. AEM helps to increase guest and associate satisfaction through
effective communications and training. Works with the hotel leadership team to
develop and implement strategies that will deliver products and services|
which meet or exceed the needs and expectations of guests and associates. He
ensures the smooth operation of the Engineering Department through keeping
accurate records| and logging expenses and spare parts. Maintaining good|
timely communication within the department to reduce guest call response time
is also a priority.

Performs management responsibilities common to all MHR executives in
accordance with the Policies & Procedures.

_

Housekeeping Manager – Courtyard Dubai – Green Community

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Job Number 19000DLM
Job Category Housekeeping & Laundry
Location Courtyard Dubai| Green Community| Dubai| United Arab Emirates

Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to ensure
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure
understanding.

• Supervises daily Housekeeping shift operations and ensures compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Supervises staffing levels to ensure that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Ensures employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_

Assistant Front Desk Manager ( Trainee ) – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 19000DKK
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Jaddaf| Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Restaurant Manager – Blue Orange – The Westin Dubai Mina Seyahi Beach Resort & Marina – Dubai

APPLY HERE

Job Number 190002SN
Job Category Food and Beverage & Culinary
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Dubai|
United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
https://www.marriott.com/marriott-brands.mi Find Your World.™

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

Blue Orange is an interactive| multi-functional restaurant| serving
breakfast| morning tea| lunch| afternoon tea| dinner and supper. The emphasis
of the restaurant will be placed on visual food displays in the live
theatrical front of house show kitchen| offering the freshest product for each
meal period.

|Eating out of the pan| off the grill and out of the wok | will best
describe the restaurant concept.

## Qualifications

_Job responsibilities will include| but not limited to the following:_

_
_

Supervises the day-to-day functioning of all restaurant employees| facilities| sales and costs

Controls and analysis the quality level of product and Service

Check and take appropriate actions on Guest Satisfaction.

Conducts| under the guidance of the Food and Beverage Manager| such functions as hiring specific levels of employees| employee orientation| on-the-job performance appraisal| coaching and suspension if necessary to ensure appropriate staffing and productivity

Participates in service as necessary in accordance with the requirements and practices of the restaurant

Controls stocks for daily use in restaurants to ensure service requirements are met

Schedules guest reservations and arrange private parties

Develops formal training plans and conducts on-the-job training sessions for Food and Beverage Department employees

Attends and contributes to weekly Food and Beverage Departmental meetings

Conducts pre-meal briefings and maintains liaison with the Executive Chef

Develops formal training plans and conducts on-the-job training sessions for Food and Beverage Department employees

Ensures that hotel grooming and appearance standards are met

Supervises| coordinates and direct the prompt| efficient and courteous service of Food and Beverages in the restaurant

Controls and analyses| on-going basis the following:

Merchandising and marketing

Operating costs

Sanitation

Establishes and maintains effective employee relations

Performs related duties and special projects as assigned

Participates in the preparation of the Food and Beverage department budget and goals

Spread cost awareness and adheres to cost control measures

Coaches team members on the job| gives demonstrations for “on the job” training.

Uses questions in a coaching style to encourage others to solve problems themselves.

Monitors performance| assesses staff objectively and recommends training/development options to improve skill levels.

Identifies and explores weak links in the team and supports them.

Provides guidance| support and constructive feedback to enhance others capabilities.

Distributes work equitably and according to the abilities of the team.

Allows individuals to complete tasks on their own but provides support when required.

Leads by example| displays behaviors which reflect the desired work norms and values.

Changes others opinion by effective persuasion.

Accepts responsibility/accountability for own decisions and explains the rationale

Test out ideas for practicality and feasibility.

Proactively initiates change in the workplace to achieve improvements in quality or efficiency.

Uses problems and difficult situations as a means to initiate change.

Benchmarks within and outside the industry to stimulate ideas for change.

Supports the change process by encouraging people to drive it.

Identifies skills needed for the future and takes steps to develop self and others.

_To move into this position you should have ___

__
__

Tenure in current position minimum one year

Hospitality Graduate or equivalent qualification

Previous experience in managing large scale| high volume F& B outlet in a dynamic environment.

Desirable: 3-5 Years of F&B Management Experience.

Experience within Fareast or Middle East desired

Possess the ability to lead this unique operation

5-6 Day weeks with no limitation on hours. Must be flexible to meet business demands

Ability to manage all aspects of the business (Operation| F&B cost| budgeting| forecasting| quality control)

Ability to work independently

Ability to manage| train and develop a large team of subordinates (40 Plus)

Assistant Sales Manager – Dubai Marriott Harbour Hotel & Suites – Dubai

APPLY HERE

Job Number 19000DMG
Job Category Sales and Marketing
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Sales Manager – Groups & Events – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19000DHX
Job Category Sales and Marketing
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Sheraton Grand Hotel| Dubai| United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

POSITION PURPOSE

In conjunction with the Director of Sales| this position is responsible for
maximizing rooms / F&B / Conference and Banqueting business from a defined
account base. Proactively uncovering new prospects for the hotel and
maximizing conversion of business in line with Hotels’ budgetary goals. This
position requires a high degree of self-motivation and the ability to work
unsupervised using own initiative.

ESSENTIAL FUNCTIONS

– Proactively manage a pre-determined number of key accounts/key prospects
and other active accounts to ensure maximum yield in line with budgetary
objectives. Maintain valid call objectives and relevant action plans for each
key account/key prospect and ensure all follow up is executed in a timely
manner.

– Proactively prospecting new accounts for the Hotel and Marriott properties
worldwide and following the sales process through to convert into ‘producing’
accounts

– Take personal responsibility to ensure that Standards are maintained and
that the system is utilized to its full capacity including the mandatory smart
contracting process.

– Maintain up-to-date activity and rate information for each account. To
understand and be in a position to action any group and events enquiries and
ensure accurate hand over and follow up to Events Teams.

– To attend when required trade and networking events as a representative of
Marriott Hotels| ensuring that the quality image of the organization is
portrayed| and that every opportunity is taken to promote the Hotel.

– To take personal responsibility for understanding the Sales Plan of the
Hotel and the required budgetary guidelines| to enable empowered decisions in
all rate negotiations.

– To actively support both the Sales Specialists and the Sales coordinator to
assist them to carry out their roles effectively.

– Communicating client requirements in a timely and accurate manner to all
internal departments as required| ensuring delivery of superior guest service.

– Re-negotiation of SET and LNR agreements within budgetary guidelines of all
corporate accounts within agreed time frames. Ensuring accurate follow up and
communication both internally to reservations and accounting departments| and
confirmation to client. Ensure property rate sheets are accurate at all times.

– To take responsibility for the compilation and execution of weekly| monthly
and quarterly sales action plans as agreed with the Account Director – Groups
and Events.

– To arrange and manage familiarization and educational trips in line with
business needs.

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

– Driving banquets revenue through events;

– Minimum of 3 years of experience in Sales as Senior Sales
Specialist/Assistant Sales Manager mainly focus on Banquets & Events in hotel
industry is required;

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

– Have the ability to effectively communicate with other departments;

– Embrace and value operational guidelines and brand standards;

– Possess superior analytical skills;

– Have the ability to plan and prioritize in order to achieve deadlines;

– Have the awareness of maximizing the returns to all stakeholders;

– Enjoy working in a team setting;

– Build lasting relationships with internal and external customers;

– Have immaculate personal presentation (e.g. grooming and conversational
ability);

– Demonstrate effective problem solving skills and analysis of issues and
trends| in order to develop and apply appropriate strategies;

– Have knowledge of hotel computer systems and other IT related applications;

EDUCATION

Bachelor degree required| additional education in sales and marketing fields
preferred

PHYSICAL CONDITION REQUIRED FOR YOUR ROLE

– This job often requires standing or walking for extended periods of
time;

– This job may requires bending| reaching or lifting;

– This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

– This job may require you to work on holidays and/ or weekends;

– This job often requires extended hours beyond a typical work week;

– This job requires you to conform to a conservative| formal grooming| attire
and jewelry policy that will be monitored on a regular basis and may be
addressed as seen fit by your manager;

– Sheraton Grand Hotel has a very strong commitment to safety and requires
that you follow safety procedures closely;

– Our hotel has a no-tolerance policy regarding unlawful discrimination and
harassment| and requires that you follow our anti-discrimination and anti-
harassment policies.

_

Cluster Director of Finance / Cluster Finance Manager – Hilton Garden Inn Dubai – Al Mina

APPLY HERE

JOB DESCRIPTION
 
A Cluster Finance Manager supports the Cluster Finance Director to produce
forecasts and budgets and report on them regularly to Finance and General
Management.
What will I be doing?
As Cluster Finance Manager| supports the Cluster Finance Director to produce
forecasts and budgets and report on them regularly to Finance and General
Management. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Maintain accurate accounting records and provide financial reports for the hotels under the umbrella of the centralised accounting system using PeopleSoft Financials
Manage the preparation of month end closing and all other required management reports and ensure the on-time delivery of all reports
Comply with Hilton policies and procedures across the area| maximising performance on the Finance Balanced Scorecard
Develop best practice financial accounting and control procedures and continually review the process and procedures to maximise impact and efficienc

Ensure the balance sheets are a fair reflection of the assets and liabilities of the hotel

Communicate and cooperate with the internal auditing process to ensure that an effective program of on property audit is in place and that corrective action is promptly taken| where require

Use monthly control checklists and conduct interim self audits| as require

Support the Cluster Finance Director to manage the hotels| relationships within the Cluster to ensure excellent service by providing quality input such as the accurate and timely processing of invoices| banking and payroll transactions
Review regularly the balance sheets| ensure reconciliations are performed of all cluster hotels controlled accounts and explain all balances even if reconciled elsewhere
Assist Heads of the Department to improve their financial awareness and provide them with relevant financial information for their operations
Serve your role and Team in an environmentally-conscience manner

What are we looking for?

A Cluster Finance Manager serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Relevant degree| in Finance or related business discipline| from an academic institution
Previous experience in a similar role
Organisation| planning skills and the ability to prioritise
Rigorous commitment to accuracy and detail
Negotiation and influencing skills
Effective management skills (upwards and downwards) and the willingness to coach and train others
Positive attitude and excellent communication skills

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of commercial business| specially as it relates to hotel management
Previous experience in the hospitality industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Restaurant Manager Asian cuisine – Waldorf Astoria Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
An Assistant Restaurant Manager oversees all Food and Beverage operations|
including Restaurants| Bars| Café| Room Service| Conference and Banqueting and
Kitchens to ensure high standards of quality and service.
What will I be doing?
As an Assistant Restaurant Manager| you will oversee all Food and Beverage
operations including Restaurants| Bars| Cafe| Room Service| Conference and
Banqueting and Kitchens to ensure quality and service by performing the
following tasks to the highest standards:
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer servic

Handle all customer inquiries in an appropriate and professional manne

Accurately manage all transactions during servic

Manage Team Member schedules| stock| and wastage levels

What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Previous experience in organizing food and beverage service in a range of outlets
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Conference and Events Manager – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Conference and Events Manager is responsible for overseeing all
aspects of Conference and Events operations to deliver an excellent Guest and
Member experience while ensuring department targets are met.
What will I be doing?
As a Cluster Conference and Events Manager| you are responsible for overseeing
all aspects of Conference and Events operations to deliver an excellent Guest
and Member experience. A Cluster Conference and Events Manager will also be
required to set budgets and provide leadership to the team to ensure targets
are met. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Oversee and manage all Conference and Events operations
Maintain exceptional levels of customer servic

Ensure compliance of brand standard

Evaluate guest satisfaction levels with a focus on continuous improvemen

Aware of trends and propose ideas to build the range and quality of Conference and Banque

Optimise sales and contain costs| identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the Conference and Events teams to ensure targets are met and exceeded both for the hotel and individual development
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Front Office team

What are we looking for?

A Cluster Conference and Events Manager serving Hilton brands is always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Beverage| specifically the ability to deliver profit| control costs| and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
Degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Duty Manager – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Duty Manager works closely with Guests to greet| converse| and assist with
enquiries| especially when VIP Guests| long-stay Guests| and others are in the
hotel lobby.
What will I be doing?
A Duty Manager| you will works closely with Guests to greet| converse| and
assist with enquiries| especially when VIP Guests| long-stay Guests| and
others are in the hotel lobby. A Duty Manager is responsible for managing the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Occupy the hotel lobby and other public areas| particularly at busy times
Engage Guests in conversation and provide general assistance
Manage| record| and resolve promptly all Guest complaint

Meet and greet VIP Guests and major corporate clients upon arriva

Coordinate the services and special facilities provided to long-stay Guest

Understand all credit procedures and ensure they are applie

Stay current with all hotel products| services| policies and emergency procedures
Monitor Guest satisfaction reports and implement actions to improve results
Handle| record and follow through with management issues or emergencies that arise
Conduct any Health and Safety procedures| if required| including fire walks| food safety investigations| etc.

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail sector
Good knowledge of Health and Safety and security procedures
Calm| efficient and the ability to work well under pressure
Excellent leadership skills and exceptional communication skills
A passion for delivering exceptional levels of guest service
Possesss strong commercial acumen| with experience in increasing profitability in a tight market sector
Experience in managing budgets| revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous role as a senior supervisor or Duty Manager in a similar quality hotel
A degree or diploma in Hotel Management or equivalent
An in-depth knowledge of the hotel| leisure or service sector

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Manager – Speciality Outlet (German Speaker) – Beach Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3840569
JOB DESCRIPTION[
We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.
As Specialty Outlet Manager of our German Restaurant |Brauhaus| you are
responsible for the short and long term planning and the management of the
respective outlet operations in the front and back of house to achieve
customer satisfaction and quality service while meeting / exceeding financial
goals and your role will include key responsibilities such as:

Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfactio

Identify training needs and propose training plans in order to maintain standard of servic

Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues
Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
Be involved in outlet promotional activities
Create new promotions in order to attract Guests and meet revenue target
Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs
Evaluate performance of team and initiate promotions or internal transfers
Resolve Guests` complaints directly or consult with Outlet Manager to maintain Guest satisfaction
Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

Environment- Health & Safety Responsibilities:

To maintain compliance with all policies and procedures of EHSMS.
Identify risks/aspects- implement corrective action and arrange monitoring where required.
Ensure relevant EHS information is provided and appropriate training is maintained.
Maintain appropriate records as required for EHSMS.
Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague`s participation.
Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.

As Specialty Outlet Manager of our German Restaurant |Brauhaus| you are
responsible for the short and long term planning and the management of the
respective outlet operations in the front and back of house to achieve
customer satisfaction and quality service while meeting / exceeding financial
goals and your role will include key responsibilities such as:

Environment- Health & Safety Responsibilities:

Education- Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years
experiences in a similar role with preferable previous experiences in the
Middle East. You should be a computer literate with effective communication
skills and an excellent command of written and spoken English.

Guest Services Manager – Park Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3884306
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Guest Services Manager you are responsible to provide professional and
customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:
.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allie

informatio

.Actively elicit guest feedback and preferences- regarding hotel services an

ensure action is initiated on the same to maximize guest satisfactio

.Monitor guest service personnel to ensure maximum guest satisfaction through
personal recognition and prompt cordial attention from arrival through
departure
.Handle guest complaints and assist in maintaining smooth relationships
between management and guests by resolving problems arising from guest
complaints and attending to their requests or queries with dispatch
immediately
.Responsible for an efficient- clean- safe and hygienic upholding of all front
office areas
.Assure compliance and coordination of guests needs- requests and personal
preference
.Organise and implement all special needs- personal preferences and amenity
distribution in accordance to the departments standards.

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager you are responsible to provide professional and
customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:

.Maintain an up to date knowledge of hotel information and local services-
including operating hours- promotions- events- attractions and any allied
information
.Actively elicit guest feedback and preferences- regarding hotel services and
ensure action is initiated on the same to maximize guest satisfaction
.Monitor guest service personnel to ensure maximum guest satisfaction through
personal recognition and prompt cordial attention from arrival through
departure
.Handle guest complaints and assist in maintaining smooth relationships
between management and guests by resolving problems arising from guest
complaints and attending to their requests or queries with dispatch
immediately
.Responsible for an efficient- clean- safe and hygienic upholding of all front
office areas
.Assure compliance and coordination of guests needs- requests and personal
preference
.Organise and implement all special needs- personal preferences and amenity
distribution in accordance to the departments standards.

Education- Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous
experiences in the Front Office Department within a hotel. You must also have
fluency in both written and spoken English and an immaculate personal
presentation along with the ability to solve problems effectively. Computer
literacy and the knowledge of Opera will be highly regarded.

Lobby Lounge Manager – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000D1I
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for lobby lounge daily shift operations and supervision of staff.
Position assists with promoting the lounge| menu planning| maintains
standards| assists servers on the floor during peak periods and manages
property liquor inventories and controls. Strives to ensure guest and employee
satisfaction while maintaining the operating budget. Accountable for enforcing
all legal obligations professionally and consistently. Determines training
needed to accomplish goals| then implements plan. Strengthens the food and
beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Lobby Lounge Operations

• Implements agreed upon beverage policy and procedures throughout the
property.

• Manages in compliance with all local| state and Federal beverage and liquor
laws.

• Understands beverage control including days on hand| perpetual inventory|
bar pars| portion control| costs controls| beverage potentials| mix of sales
analysis for beverage| issue & returns| food standards| and period end
inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group
needs

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Participates in the management of department|s controllable expenses to
achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all Bar/Lounge policies| standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Establishes par levels for supplies| liquor| beer| wine and equipment and
completes requisitions to replenish shortages or additional items needed for
anticipated business.

• Assists with developing menus and promotions as necessary.

• Ensures that transfer slips and spill sheets are filled out and distributed
in accordance with departmental standards.

• Monitor and maintain cleanliness and working condition of departmental
equipment| supplies and work areas

Leading Lobby Lounge Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the Bar/Lounge staff regarding each
event.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds effectively to guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Provides feedback to individuals in an effort to improve service
performance.

• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in the development and implementation of corrective action
plans.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sales Manager Corporate – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000D1P
Job Category Sales and Marketing
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Beverage Manager – JW Marriott Hotel Dubai – Dubai

APPLY HERE

Job Number 19000D1N
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for beverage operations and staff on a daily basis. Areas of
responsibility include beverage service in the Restaurants/Bars and Room
Service. Position assists with promoting the lounge| menu planning| maintains
standards| assists servers on the floor during peak periods and manages
property liquor inventories and controls. Strives to ensure guest and employee
satisfaction while maintaining the operating budget. Accountable for enforcing
all legal obligations professionally and consistently. Determines training
needed to accomplish goals and implements training plan. Strengthens the food
and beverage/culinary team by assisting in other outlets when needed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Beverage Operations

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Implements agreed upon beverage policy and procedures throughout the
property.

• Manages in compliance with all applicable beverage and liquor laws.

• Understands beverage control including days on hand| perpetual inventory|
bar pars| portion control| costs controls| beverage potentials| mix of sales
analysis for beverage| issue & returns| food standards| and period end
inventory.

• Monitors adherence to all liquor control policies and procedures.

• Attends pre- and post-convention meetings as needed to understand group
needs.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

• Participates in the management of department|s controllable expenses to
achieve or exceed budgeted goals.

• Manages to achieve or exceed budgeted goals.

• Ensures compliance with all beverage policies| standards and procedures.

• Maintains food handling and sanitation standards.

• Manages inventories according to budget and business levels.

• Assists with developing menus and promotions as necessary.

Leading Beverage Team

• Trains staff on liquor control policies and procedures.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Communicates critical information to the beverage staff regarding each
event.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds effectively to guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Provides feedback to individuals in an effort to improve service
performance.

• Reviews comment cards and guest satisfaction results with employees.

Managing Human Resource Activities

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in the development and implementation of corrective action
plans.

_

F&B Sales and Social Media Manager – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19000D1C
Job Category Sales and Marketing
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Abu Dhabi| United Arab
Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore

JOB SUMMARY

Responsible for proactively soliciting and managing restaurant sales and
Restaurants Social Media accounts. Actively up-sells each business opportunity
to maximize revenue opportunity through in-house as well as hot zone sales
efforts. Achieves personal and team related revenue goals. Responsible for
driving customer loyalty by delivering service excellence throughout each
customer experience. Provides service to customers in order to grow the
business on behalf of Ritz Carlton.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

· Works collaboratively with the Sales & Marketing department to generate
opportunities for new business.

· Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include in house promotions| sales calls|
entertainment and an active involvement in restaurant opening hours

· Develops relationships within community to strengthen and expand customer
base for restaurants sales opportunities.

· Manages and develops relationships with key internal and external
stakeholders.

Conducting Daily Sales Activities that Achieve Department Goals

· Drive in-house capture ratio by working closely with the Marketing
Communications department to establish promotions.

· Actively be around in hotel public areas to engage with guests and generate
additional business.

· Develop| plan and execute all Food & Beverage promotions with the operations
and communications departments for both internal and external communications
related promotions.

· Explores opportunities of hosting social events such as birthday parties|
secretary parties and networking events in order to maximize revenue.

· Works with the Marketing Communication department on restaurant related
promotional activities for the hot zone near the hotel.

· Works closely with Event Management’s client in order to capture more local
restaurants business and utilize previous business as the database to build
future opportunities.

· Partner with Sales & Marketing account managers to visit potential accounts
to drive restaurant business.

· Attend social functions in order to meet new business opportunities.

· Uses negotiating skills and creative selling abilities to create additional
restaurant business.

· Uses sales resources and administrative/support staff effectively.

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

· Identifies new restaurant business opportunities to achieve personal and
property revenue goals.

· Understands and creates awareness of promotional activities of competition.

· Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

· Closes the best opportunities for the property based on market conditions
and property needs.

· Monitors same day selling procedures to maximize restaurant revenue .

· Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns.

Providing Exceptional Customer Service to all Guests and Customers

· Acts as the guest service role model for the restaurants| set a good example
of excellent customer service and creates a positive atmosphere for guest
relations.

· Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their visit.

· Services customers in order to grow restaurant business.

· Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

· Provides excellent customer service consistent with the daily service basics
of the brand.

· During peak hours helps to execute service delivery in outlets to ensure
excellent service from point of entry to departure (e.g.| greeting from
hostess| speed of order taking and food and beverage delivery| fulfillment of
special requests| collection of payment & invitation to return)

· Sets a positive example for guest relations.

· Handles guest problems and complaints.

· Interacts with guests to obtain feedback on product quality and service
levels.

· Provides services that are above and beyond for customer satisfaction and
retention.

· Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

Social Media

· Create and maintain the Restaurants’ Social media pages

· Update accounts constantly with social media content given by F&B Leader

· Answer all social media inquiry and comments left by customers

· Invite and entertain social media influencers to promote the restaurants

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; 2 years’ experience in the food & beverage|
sales and marketing| guest services| or related professional area.

OR

· 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

Personality

· Highly motivated and friendly

· Creative

· Self-motivated

· Food and Beverage Background

· Social Media proficient

Management Competencies

Leadership

· Professional demeanor – Exhibiting behavioral styles that convey confidence
and command respect from others; making a good first impression and
representing Marriott in alignment with its values.

· Adaptability – Maintaining performance level under pressure or when
experiencing changes or challenges in the workplace.

Managing Execution

· Driving for results – Setting high standards of performance for self and/or
others; assuming responsibility for work objectives; initiating| focusing| and
monitoring the efforts of self and/or others toward the accomplishment goals;
proactively taking action and going beyond what is required.

· Building and Contributing to Teams – Leading and participating as a member
of a team to move toward the completion of common goals while fostering
cohesion and collaboration among team members.

Building Relationships

· Coworker Relationships – Interacting with others in a way that builds
openness| trust| and confidence in the pursuit of organizational goals and
lasting relationships.

· Customer Relationships – Developing and sustaining relationships based on an
understanding of customer needs and actions consistent with Marriott|s Spirit
to Serve.

Learning and Applying Personal Expertise

· Technical Acumen – Understanding and utilizing professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.

o Sales Duties Facilitation: Ensuring that efforts serve its sales objectives;
maximizing the productiveness of interactions by monitoring and building on
customers’ cues.

o Supporting Food & Beverage operation: Engaging with customers during the
visits in restaurants; seeking and taking appropriate actions on customer
feedback; taking responsibility for customer satisfaction and loyalty.

· Basic Competencies – Fundamental competencies required for
accomplishing basic work activities.

o Basic computer skills – Using basic computer hardware and software (e.g.|
personal computers| word processing software| Internet browsers| etc.).

o Mathematical reasoning – The ability to add| subtract| multiply| or divide
quickly| correctly| and in a way that allows one to solve work-related issues.

o Oral comprehension – The ability to listen to and understand information and
ideas presented through spoken words and sentences.

o Reading comprehension – Understanding written sentences and paragraphs in
work related documents.

o Writing – Communicating effectively in writing as appropriate for the needs
of the audience.

_

Asst. Manager Restaurant – Aloft Al Ain – Al Ain

APPLY HERE

Job Number 19000CQ0
Job Category Food and Beverage & Culinary
Location Aloft Al Ain| Al Ain| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Assistant Sales Manager- Catering – Ajman Saray – a Luxury Collection Resort

APPLY HERE

Job Number 18003D05
Job Category Sales and Marketing
Location Ajman Saray| a Luxury Collection Resort| Ajman| Ajman| United
Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

JOB SUMMARY

The position assists with the soliciting and handling of sales opportunities.
Ensures business is turned over properly and in a timely fashion for proper
service delivery. Assists in leading all day-to-day activities related to
sales with a focus on building long-term| value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; no work experience required

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include participating on sales calls|
entertainment| FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Assists with managing and developing relationships with key internal and
external stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Supports the operational aspects of business booked (e.g.| generating
proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Assists in closing the best opportunities for the location based on market
conditions and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Front Desk Manager – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19000CDN
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

Outlet Manager – All Day Dining Restaurant – Saadiyat Rotana Resort & Villas – Abu Dhabi

APPLY HERE


JOB REF: 3868528
JOB DESCRIPTION[
We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.
As an Outlet Manager you are responsible to manage your assigned restaurant to
achieve the highest level of customer satisfaction and quality service while
meeting / exceeding financial goals and your role will include key
responsibilities such as:
.Prepare schedules for all employees according to the forecast and within th

limits of the staffing guide to ensure adequate manpower at all time

.Conduct regular training sessions with the assigned team in line with th

departmental SOP`

.Evaluate the performance of the assigned team and initiate internal
development and promotions
.Responsible for the timely set up of the assigned Food & Beverage outlet-
according to the meal settings and in line with the opening hours
.Handle the welcome and seating of arriving guests with the assistance of the
Hostess
.Maintain a professional and friendly relationship with the outlet patrons
.Establish and update the outlet`s database of regular guests
.Tour the outlet and all related areas frequently- ensuring the highest
possible cleanliness and maintenance standards
.Be actively involved in the outlets promotional activities.

We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.

As an Outlet Manager you are responsible to manage your assigned restaurant to
achieve the highest level of customer satisfaction and quality service while
meeting / exceeding financial goals and your role will include key
responsibilities such as:

.Prepare schedules for all employees according to the forecast and within the
limits of the staffing guide to ensure adequate manpower at all times
.Conduct regular training sessions with the assigned team in line with the
departmental SOP`s
.Evaluate the performance of the assigned team and initiate internal
development and promotions
.Responsible for the timely set up of the assigned Food & Beverage outlet-
according to the meal settings and in line with the opening hours
.Handle the welcome and seating of arriving guests with the assistance of the
Hostess
.Maintain a professional and friendly relationship with the outlet patrons
.Establish and update the outlet`s database of regular guests
.Tour the outlet and all related areas frequently- ensuring the highest
possible cleanliness and maintenance standards
.Be actively involved in the outlets promotional activities.

Education- Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two
years experiences in a similar role. You must be a computer literate with
effective communication skills and an excellent command of written and spoken
English- along with excellent presentation skills.

Quality Manager – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 19000C0X
Job Category Procurement| Purchasing| and Quality Assurance
Location The Ritz-Carlton| Dubai| Dubai| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 95 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position is responsible for implementing quality assurance processes that
meet the company’s mission and brand standards| target customer needs| ensure
employee satisfaction| and focus on continuous improvement at the property
level. This position champions the Quality function and builds support for
change.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Hotel and Restaurant Management| or related major 3 years experience in the
guest services| front desk| housekeeping| sales and marketing| management
operations| or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Hotel and Restaurant
Management| or related major; 1 year experience in the guest services| front
desk| housekeeping| sales and marketing| management operations| or related
professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

• Coaches managers on adopting the Total Quality Management leadership style.

• Conducts monthly audit to ensure compliance with company and brand standards

• Makes and executes the necessary decisions to keep property moving forward
toward achievement of goals.

• Directs property quality efforts to address critical customer requirements.

• Assists with regional and/or company-wide implementation of company best
practices.

• Facilitates process improvement teams| assuring use of the systematic
processes| and improvement is achievable and measurable.

Managing Quality Tools

• Ensures that management practices at all levels are aligned with quality
tools by providing training in quality sciences.

• Uses data collection methods to compile| display| track| and analyze defect
trends.

• Demonstrates and communicates key drivers of guest satisfaction for the
brand’s target customer.

• Analyzes issues and identifies trends.

Managing the Guest Experience

• Reviews guest feedback with leadership team and ensures appropriate
corrective action is taken.

• Responds to and handles guest problems and complaints.

• Stays visible and interfaces with customers on a regular basis to obtain
feedback on quality of product| service levels and overall satisfaction.

• Models service behaviors that meet or exceed guest expectations.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Senior Manager| Brand Marketing – Dubai Area Office – Dubai

APPLY HERE

Job Number 19000B70
Job Category Sales and Marketing
Location Dubai Area Office| Dubai| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY
The Senior Manager| Brand Marketing is responsible for leading and supporting
global brand marketing communications programs for all MI Brands. Key duties
include the development and execution of marketing programs that deliver
measurable results against the strategic annual marketing plans| facilitating
partnership and alignment across various disciplines within Marriott
International| direction and management of agency partners for creative and
media implementation and ownership for budgeting| tracking and reporting of
marketing spend. The Senior Manager| Brand Marketing further supports the VP
Premium & Select Brands| MEA in brand immersions| talent development and
source market related activations. He/ she is also working in cooperation with
the regional media COE. The role will be supported by the Manager| Brand
Marketing and the Coordinator| Marketing.

CANDIDATE PROFILE

Education and Experience

• Proven ability to facilitate and work disciplines and with cross-functional
teams in support of specific business priorities
• Positive team player that works well with associates at all levels in
various functions/departments and has the ability to motivate engagement
without direct reporting accountability
• Proven record with complex brand marketing programs
• Deep understanding of MI channels and processes
• Expertise in developing and managing integrated marketing communications
across various channels| platforms and media
• Superior verbal and written communications skills including presentations
• Experience in multi-tasking in a fast-paced environment
• Experience in facilitating/managing highly productive cross-functional team
meetings and processes
• Marketing planning and/or program execution experience
• Undergraduate degree required.

Certifications applicable to the Job (preferred but not required upon entry) :
Not applicable

CORE WORK ACTIVITIES

• Refine/develop| facilitate and execute a fully integrated marketing
communications plan
• Monitor and report ongoing results against stated annual goals and MBOs
• Manage internal and external costs in support of the marketing budgeting
process
• Identify cross-brand opportunities that offer greater exposure and
integration for the brands
• Lead and support agency partners for creative development and media
planning/buying
• Facilitates/develops/manages implementation plans
• Tracks status and accomplishments of key programs and initiatives
• Monitors marketing communications testing/tracking approach and aggregates
learning in conjunction with S&M Analysis| Media COE and promotions/
partnership team
• Works through Area Directors of Marketing to ensure communications
activation and pull-through as necessary
• Manages brand marketing budget process
• Develops high impact communications to deliver brand marketing plans and
plan updates to HQ senior leaders| regional marketing teams and hotel general
managers

Maintaining Goals
• Submits reports in a timely manner| ensuring delivery deadlines are met.
• Promotes the documenting of project progress accurately.
• Provides inputs and assistance to other teams regarding projects
• Partnering on Branding Strategy Implementation
• Communications and Media Knowledge of media production| communication and
dissemination techniques and methods. This includes alternative ways to inform
and entertain via written| oral and visual media.
• Creative Expression : The ability to generate novel ideas or strategies

_

Front Desk Manager – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19000C4L
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Al Forsan| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and
supervising staff on a daily basis. Front office areas include Bell/Door
Staff| Switchboard and Guest Services/Front Desk. Position directs and works
with managers and employees to carry out procedures ensuring an efficient
check in and check out process. Ensures guest and employee satisfaction and
maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office
or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Duty Manager – Le Royal Méridien Beach Resort & Spa – Dubai

APPLY HERE

Job Number 19000C6M
Job Category Rooms and Guest Services Operations
Location Le Royal Méridien Beach Resort & Spa| Dubai| United Arab
Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
leisure. From rooms to restaurants| business facilities to leisure pursuits|
the emphasis is on providing guests with a dazzling array of options|
supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill
at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
the world on a plate.

Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers
a supervised Kid’s Club with an indoor and outdoor play area offering daily
activities.

Key Position Requirement:

Ensure a smooth and efficient running of the hotel operations; especially the Front Office department.

Handle and resolve guest complaints.

Assist the Assistant Front Office Manager and the Front Office Manager in supervising the Front Office Department|s operation and communication.

Assist in consistently maintaining and/or developing agreed standards within the Front Office department.

Assist in maintaining and/or developing agreed operating procedures involved in the Front Office and ensure that Front Office colleagues adhere to the correct procedures as laid down in the operating manuals.

Set a high example in regards to punctuality| appearance| performance| attitude| leadership| guest relations| observance of the house rules and loyalty.

Keep very close relations with all VIP guests and respond accordingly to all their needs.

Cover the Night Manager for vacation and days off and when required.

_

Protocol and Loss Prevention Night Shift Manager – Arabic Speaker – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 180039IO
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The incumbent in this position is responsible for supporting the Director of
Loss Prevention for implementing| and monitoring all security matters and the
enforcement of security policies and regulations for the protection of guests|
employees| and properties. Ensure that damage| loss and theft are minimized by
maintaining a constant physical presence in public areas and conducting
security patrols. This position is to support late night and early morning
operations and is primarily positioned in public areas such as main lobby|
outside bars and restaurants and valet parking areas. This is a mobile
position which consists of conducting security inspections| coordinates VIP
arrivals and departures| maintains a close relationship with CID| DTCM| Local
Police and other official authorities. This position will also support
departments that need assistance throughout the evening ie…Front Office and
Hotel Protocol Team.

CORE WORK ACTIVITIES

Safety and Security

Follow property specific procedures for handling emergency situations (e.g.| evacuations| medical emergencies| natural disasters).

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Maintain awareness of undesirable persons on property premises.

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Follow Hazardous Material Management Program procedures for handling and disposing of chemicals| fertilizer| pesticides| blood borne pathogens| etc.| including using Material Safety Data Sheets (MSDS).

Use proper equipment| wear appropriate personal protective clothing (PPE)| and employ correct lifting procedures| as necessary| to avoid injury.

Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Follow company and department policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Perform other reasonable job duties as requested by Management

Guest Relations

Address guests| service needs in a professional| positive| and timely manner.

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| PLEASED| Guest Response| LEAP) to resolve issues| delight| and build trust.

Provide assistance to individuals with disabilities| including assisting visually| hearing| or physically-impaired individuals within guidelines (e.g.| escorting them when requested| using words to explain actions| writing directions on paper| moving objects out of the way| or offering access to Braille or TDD phones).

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Thank guests with genuine appreciation and provide a fond farewell.

Assist other employees to ensure proper coverage and prompt guest service.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

Prepare and review written documents (e.g.| daily logs| business letters| memoranda| reports)| including proofreading and editing written information to ensure accuracy and completeness.

Speak to guests and co-workers using clear| appropriate and professional language.

Exchange information with other employees using electronic devices (e.g.| cell/mobile phones| pagers and two-way radios| email).

Provide assistance to coworkers| ensuring they understand their tasks.

Talk with and listen to other employees to effectively exchange information.

Discuss work topics| activities| or problems with coworkers| supervisors| or managers discreetly and quietly| avoiding public areas of the property.

_

CCS Manager – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000B68
Job Category Event Management
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Directs and motivates team while personally assisting in the physical set up
of the function rooms (e.g.| tables| chairs| dance floors| podiums| etc.) and
executing events based on requirements and standards. Develops and directs
team to provide consistent| high quality service. Communicates expected
performance and trains staff in processes. Monitors and controls financial and
administrative responsibilities including asset protection.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

JOB SPECIFIC TASKS

Participating in and Leading Catering Teams

• Demonstrates self confidence| energy and enthusiasm.

• Understands how to manage in a culturally diverse work environment.

• Uses problem solving methodology for decision making and follow up.

• Demonstrates personal integrity| manages time well| and is highly visible in
areas of responsibility.

• Builds a positive work environment by demonstrating self confidence| energy
and enthusiasm.

Supporting the Management of Catering Operations

• Interacts with other catering employees| customers and guests| vendors and
suppliers.

• Demonstrates knowledge of all departments within the property.

• Communicates group needs to various departments within the property.

• Prompts handling of all inquiries within market and parameters.

• Creates written and verbal presentations effectively.

Ensuring Exceptional Customer Service

• Communicates all details of catering events to operating departments and
customers.

• Manages the quality process in areas of customer service and employee
satisfaction.

Supporting and Coordinating with the Sales and Marketing Function

• Qualifies business and tracks leads.

• Solicits and books meetings| conferences and catered corporate and social
events.

• Finalizes and upsells catering arrangements for group/convention business.

• Negotiates and markets to drive sales and create profits.

• Identifies customer needs and all sales opportunities which ensure
successful catering events.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Supports the development| training| and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate
tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee|s needs.

• Manages group or interpersonal conflict situations effectively.

• Develops and manages hourly employees.

• Adheres to EEO and AA policies.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sales Manager – Aloft Me’aisam – Dubai

APPLY HERE

Job Number 19000B96
Job Category Sales and Marketing
Location Aloft Me|aisam| Dubai| Dubai| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
We are thrilled to welcome you to the Aloft and Element Me’aisam| situated in
the heart of Dubai Production Zone. Located in proximity to Dubai Sports City
and the acclaimed Jumeirah Golf Estate| both hotels will provide two
incredibly unique hotel experiences.
The Aloft and Element Me’aisam| Dubai will offer travelers two distinct
lifestyle experiences amidst the buzzing Dubai Production Zone: Aloft will
offer a tech-forward| vibrant experience and a modern style that is different
by design| while the first Element in the Middle East region will appeal to
those wishing to be a bit more zen| balancing between life and work with a
focus on wellness on the road.

Our Sales Manager will be accountable for proactively soliciting and handling
sales opportunities. Ensuring business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

Knowledge of the local market and a proven track record is important for this
role.

_

Sales Manager- Chinese speaker required – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 1900070P
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Sales Manager – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19000B77
Job Category Sales and Marketing
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 3 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated| complementary and not duplicative.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.

Develops relationships within community to strengthen and expand customer base for sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

Identifies new business to achieve personal and location revenue goals.

Understands the overall market – competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the location based on market conditions and location needs.

Gains understanding of the location|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

Supports the company|s service and relationship strategy| driving customer loyalty by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports the company|s customer service standards.

Provides excellent customer service consistent with the daily service basics of the company.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

_

Cluster Sales Manager – Mice & Groups – DoubleTree by Hilton Resort & Spa Marjan Island

APPLY HERE

JOB DESCRIPTION
 
A Group| Conference| and Events (GCE) Sales Manager manages the Groups|
Conference and Events Sales office and the on-property Reservations Team to
actively convert customer enquiries into confirmed sales.
What will I be doing?
As Group| Conference| and Events (GCE) Sales Manager| you will manage the
Groups| Conference and Events Sales office and the on-property Reservations
Team to actively convert customer enquiries into confirmed sales. The Group|
Conference| and Events (GCE) Sales Manager will interact frequently with
customers and Guests to learn about their needs and develop relationships from
which to earn repeat and expanded business. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Maximise all Group| Conference| and Event revenue opportunitie

Review business plans| identify gaps and ensure proactive efforts to fill capacity and meet set target

Contribute to the selling strategy of the hotel| and manage the departments| adherence to achieving that strateg

Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local marke

Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
Ensure the Group| Conference| and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contracts
Manage and develop the Group| Conference| and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company
Organise hotel promotional activities

What are we looking for?

A Group| Conference and Events Sales Manager serving Hilton brands is always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capability and an ability and desire to coach selling techniques to their team
Excellent organisational and planning skills
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster E-Commerce Manager – Waldorf Astoria Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Cluster E-Commerce Manager plays an important role in achieving key
objectives in line with the annual marketing and PR plan| current initiatives
and relevant activities. The marketing and PR team performs an integral role
in bringing together all function areas to ensure commercial targets are
heightened. The executive role involves managing individual projects relating
to marketing| media relations and internal communications and performing day-
to-day administrative duties.
What will I be doing?
As Cluster E-Commerce Manager| you will be responsible for the results of the
marketing plan and activities used by the hotel to increase brand awareness|
communicate promotions to all relevant target markets and address hotel
business needs. Specifically| you will perform the following tasks to th

highest standards:

Business Function

Coordinate and assist with delivering all agreed marketing and PR strategies and monitor on-going marketing and PR campaigns performance and reporting as directed by the Line Manager
Support the Line Manager by developing and implementing promotional activity| collateral and in-house merchandising as well as maintaining the hotels| media library to include video| film and press coverage archives
Promote the hotels| marketing activities to the media covering all food and beverage| rooms and event promotions
Support all internal communication activities including| but not limited to| regional and area updates| press release writing| newsletters and drafting speeches for company executives and assisting with senior management interviews with relevant preparation material
Promote and support all marketing and PR activities including special events| sponsorship opportunities| merchandising campaigns| exhibitions and property inspections
Support the department with media relations involving tracking social media| updating press kits| archiving news releases and press coverage| maintaining media databases| coordinating interviews| and ensuring relevant administrative duties are completed in advance of media visits
Organise and manage familiarisation trips for media professionals and entertain local media where appropriate
Assist with and| where required| lead on-site photos shoots and hotel filming whilst ensuring all relevant administration approvals are completed and confirmed
Monitor and support Line Manager on all social media activity for the hotels whilst supporting departmental initiatives
Be a brand champion for the hotels ensuring all collateral conforms to agreed brand standards| using the right tone and voice compliant with corporate guidelines
Support and identify opportunities along with the Line Manager to grow and develop loyalty marketing activities with HHonors and other booker incentive schemes
Execute and implement appropriate use of marketing and PR content| creative resources| translation and photography while optimising an effective online presence in line with regional strategy
Respond to customer postings as appropriate tackling any complaints and issues

Managing Execution

Execute effective content management across all available channels| including hotel websites| OTAs| social media| mobile marketing and partnership programs
Develop monthly / quarterly reports on activities highlighting results and next steps
Develop| maintain and grow the hotels| databases to promote all hotel disciplines including targeted Hilton Honors campaigns
Be mindful and attentive of local news or stories affecting hotel business and inform line management swiftly and effectively on information which could impact the reputation of the hotels.
Actively respond to requests for information about the hotels
Develop reports on specific marketing and PR initiatives and promotions
Review third party website content| ensuring standards are met and information is accurate| creative and current
Execute and report on competitive analysis on hotel| food and beverage and eCommerce marketing activities and maximise compatibility with public relations efforts
Ensure hotels have appropriate marketing and PR archives and content including up to date media lists| press kits| collateral| photo and video library| newsletters| brochures| desktop publishing and all matters relating to marketing and PR
Develop marketing and PR projects including resources with budget implications
Maintain communications connected with hotel crisis and issues

Building Relationships

Establish and maintain effective rapport and open communication with all hotel disciplines
Develop strong working relationships with various levels of Hilton|s personnel including hotel and regional teams and comply to Hilton core values
Develop and manage working relationships with key members of the creative and media agencies
Work effectively within the marketing and PR team as well as supporting all hotel departments including regional levels on marketing and PR campaigns
Develop and maintain effective working relationships with all external customers to include key members of the media| community organisations| local and municipality government officials| local industry organisations as well as suppliers and agencies.
Excel at being an effective team player in all aspects of the role

What are we looking for?

A Cluster E-Commerce Manager serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Previous Marketing and/or Press Relations experience in a similar environment & level

Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
_Strong E-commerce background_

Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Ability to work under pressure at all times
Educated to College level or equivalent work experience
Demonstrates ability to interact effectively with various levels of management
Proven experience of working to and understanding key marketing and PR disciplines| plans and strategies
Excellent written and verbal communication skills in English. High level proficiency of native language dependant on location of role
Proficiency in Microsoft Office applications| budget management and project and time management
Demonstrates an understanding of commercial awareness| able to adapt to changing priorities with key judgement and decision making skills
Exhibits previous experience of written work in a communications role
Able to interact effectively| create solutions| influence others and work diplomatically with a wide range of individuals
Professional approach| clean and well groomed at all times
Friendly demeanour| positive and enthusiastic attitude with strong customer focus and ability to work independently
Honesty| integrity| passion for hard work and achieving results and successful outcomes
Demonstrated self-starter| with excellent attention to detail
Creatively minded and has a desire to work in marketing and/or PR for the hospitality industry
Enjoys working collaboratively and is a key team player with a can do attitude and thrives on a challenge
Good understanding of Hilton| its core values and management structure

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience of working in a marketing and PR role for the hospitality industry in a similar position

Able to speak further key business languages
Qualifications or courses relating to creative| descriptive or effective writing
Experience of working with media and design agencies
Educated to College level with previous marketing and PR experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Banquet Manager – Conrad Dubai

APPLY HERE

JOB DESCRIPTION
 
An Assistant Banquet Manager is responsible for overseeing the set-up and
clean-up of food and beverage during banquet functions in the hotel|s
continuing effort to deliver outstanding guest service and financial
profitability.
What will I be doing?
As an Assistant Banquet Manager| you will be responsible for overseeing the
set-up and clean-up of food and beverage during banquet functions in the
hotel|s continuing effort to deliver outstanding guest service and financial
profitability. Specifically| you will be responsible for performing the
following tasks to the highest standards:
Supervise food and beverage service throughout banquet functions to ensure quality service and product quality
Assist with the planning| organizing and execution of all banquet functions including| but not limited to| breakfast| coffee breaks| luncheons| dinners| cocktail receptions| galas| etc

Greet and welcome client representative and guests| responding to requests in a timely| friendly and efficient manne

Participate in and lead department meeting

Process banquet checks accurately and efficiently for paymen

– Ensure guest satisfaction throughout the meal service- Serve alcoholic/non-
alcoholic beverages in accordance with federal| state| local and company
regulations

What are we looking for?

A Banquet Captain at Hilton is always working on behalf of our guests and
clients and as team with your coworkers. To fulfill this role successfully you
need to have the attitude| behaviour| skills| and the following values:

Positive attitude
Administration and organization skills
Know how to listen to suggestions and critics
Be committed to delivering high standard customer service
Take initiative
Teamwork
Ability to lead people
Good communication

It will be advantageous in this position if you demonstrate the following
skills and differentials:

Experience in hotel preferably in luxury brand.
Experience in similar function

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Front Office Manager – Hilton Capital Grand Abu Dhabi

APPLY HERE

JOB DESCRIPTION
 
An Assistant Front Office Manager assists in supervising the Front Office Team
to ensure that Team Members are prepared and well-informed to deliver Guests
an exceptional experience from check-in through check-out.
What will I be doing?
As Assistant Front Office Manager| you will assist in supervising the Front
Office Team to ensure that Team Members are prepared and well-informed to
deliver Guests an exceptional experience from check-in through check-out. An
Assistant Front Office Manager is responsible for managing the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvemen

Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

Assist the Front Office Manager with setting departmental objectives| work schedules| budgets| policies| and procedure

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings| in the absence of the Front Office Manager| and produce minutes
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
Assist the Front Office Manager with recruiting| managing| training and developing the Front Office team
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Housekeeper Manager In Charge – Hilton Sharjah

APPLY HERE

JOB DESCRIPTION
 
An Assistant Housekeeper is responsible for assisting with overseeing
housekeeping operations to deliver an excellent Guest and Member experience
while monitoring housekeeping standards and assisting the Executive
Housekeeper.
What will I be doing?
As an Assistant Housekeeping Manager In Charge | you will be responsible for
assisting with overseeing housekeeping operations to deliver an excellent
Guest and Member experience. An Assistant Housekeeper will also be required to
assist the Executive Housekeeper and monitor standards. Specifically| you will
be responsible for performing the following tasks to the highest standards:
Assist with overseeing Housekeeping operations
Operate within departmental budgets through effective stock and cost controls and well managed schedule

Support departmental targets and objectives| work schedules| budgets| and policies and procedure

Monitor the appearance| standards and performance of the Housekeeping Team with an emphasis on training and teamwor

Ensure team members have an up-to-date knowledge of all room categories and amenitie

Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training to support Executive Housekeeper
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Support managing| training and developing the Front Office team
Deputise in absence of Executive Housekeeper
Assist other departments wherever necessary

What are we looking for?

An Assistant Housekeeping Manager In Charge serving Hilton brands is always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
High level of commercial awareness and cost control capabilities
Excellent leadership| interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
High level of IT proficiency
Excellent grooming standards
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
Experience managing a department and Profit and Loss account

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Front of House Manager – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 19000AQI
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai| Dubai| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Responsible for the management of all aspects of the Front of House functions
including Doorman| Bellman| Bell Captain| Concierge Agent| Guest Relations
Agent| Front Desk Agent| Matrix Coordinator| Club Concierge| Club Attendants
and Learning Coaches| in accordance with hotel standards. Directs| implements
and maintains a service and management philosophy that serves as a guide to
respective staff. Responsible for developing and maintaining the
acknowledgment of all guests visiting the location. Ensures all departments
are aware of all guests’ needs and information prior to arrival that will lead
to a unique| memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration or related major; 2 years
experience in the guest services| front desk| or related professional area.

CORE WORK ACTIVITIES

Maintaining Front of House Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Keeps front of house team focused on the critical components of operations
to drive guest satisfaction and the desired financial results.

• Handles complaints| settles disputes| and resolves grievances and conflicts|
or otherwise negotiates with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

• Maintains knowledge of room availability and rates and suggestively sells.

• Reviews previous night|s no-shows and ensures appropriate billing.

• Reviews the arrival report for accuracy and completeness. Checks printed
registration cards against information on arrival report; rectifies any
deficiencies with respective personnel.

• Maintains complete knowledge of property features and services| including
hours of operations| hotel restaurant concepts| menu price range| dress code
and ambience| hotel room types| numbers| hotel top repeat guests| rate
programs| packages and scheduled daily events and activities.

Managing Front of House Team

• Supervises all areas of the Front of House.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures staff is knowledgeable about rates| packages and promotions
available.

• Ensures all cashiering procedures comply with accounting policies and
standards.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Monitors the check-in/check-out process| ensuring agreement to hotel
standards; anticipates critical situations and assists to process the guest
expediently.

• Anticipates sold-out situations and number of rooms overbooked. Locates
alternative accommodations for guests and |walk| guests| following hotel
policies and procedures.

• Works closely with Housekeeping management to ensure accurate status of each
room| readiness of rooms for check-in and to report guest concerns.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily shift operations and ensures compliance with all policies|
standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the front of house goals to produce desired
results.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Food| Safety & Hygiene Manager – Sheraton Sharjah Beach Resort & Spa – Sharjah

APPLY HERE

Job Number 18001U8R
Job Category Food and Beverage & Culinary
Location Sheraton Sharjah Beach Resort & Spa| Sharjah| United Arab
Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

_

Basic Function

Ensure that all food and beverages serve to our guests (internal and external)
are safe and free of any quality defect.

Ensure that all associates are working in a safe environment in all places at
all time

Delights our customers by providing them with the highest possible quality of
service

Major Duties and Responsibilities

Implement/Maintain the Hazard Analysis and Critical Control Points system
(HACCP

|

Carry out a hazard analysis; identify the food safety hazards and the appropriate control measures|
Determine the Critical Control Points (CCPs)|
Establish the critical limits for each CCP|
Establish monitoring procedures to ensure that the critical limits at each CCP are being met|
Establish corrective actions to be taken whenever monitoring indicates that the critical limits are not being met|
Verify the HACCP plan and validate the CCPs|
Ensure that a record keeping system is in place for traceability and due diligence purposes

—|—

Carry out regular food safety inspections in the food related areas

|

Receiving area
Stores
Kitchens
F&B outlets
Communicate the findings to the relevant departments for actions

Carry out regular personal hygiene spot checks and ensure

|

Hand washing procedure is followed by the food handlers
Gloves are worn whenever ready-to-foods are prepared
Hand cuts| sores and infections are covered with blue waterproof dressing and gloves
Nails are short and clean
Jewelries are not worn in any food preparation area
Uniforms are clean and changed whenever necessary
Food handlers adhere to the Personal Hygiene Policy

Food complaint

|

Carry out a full investigation whenever a food complaint is received and produce a report to the GM and/or DGM

|

Other Responsibilities

|

Perform other duties and responsibilities| as and when required by your manager. Assist in all areas outside of above| as and when needed and/or requested.

_

]