Food and Beverage Manager – Hilton Sharjah

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JOB DESCRIPTION
 
A Food and Beverage Manager is responsible for managing operations of all Food
and Beverage outlets to deliver an excellent Guest and Member experience while
training staff and working within budgeted guidelines.
What will I be doing?
As a Food and Beverage Manager| you are responsible for managing operations of
all Food and Beverage outlets to deliver an excellent Guest and Member
experience. A Food and Beverage Manager will also be required to manage|
train| and develop team members and work within all budgeted guidelines.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Manage all Food and Beverage Outlet operations
Maintain exceptional levels of customer servic

Ensure compliance of brand standard

Recruit| manage| train and develop the Food and Beverage tea

Manage guest queries in a timely and efficient manne

Work within budgeted guidelines in relation to Food| Liquor Costs and Payroll
Set departmental targets and objectives| work schedules| budgets| and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Food and Beverage Manager serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Degree in relevant area
Passion for delivering exceptional levels of guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Assistant Restaurant Manager – Hilton Dubai Jumeirah

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JOB DESCRIPTION
 
An Assistant Restaurant Manager oversees all Food and Beverage operations|
including Restaurants| Bars| Café| Room Service| Conference and Banqueting and
Kitchens to ensure high standards of quality and service.
What will I be doing?
As an Assistant Restaurant Manager| you will oversee all Food and Beverage
operations including Restaurants| Bars| Cafe| Room Service| Conference and
Banqueting and Kitchens to ensure quality and service by performing the
following tasks to the highest standards:
Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards
Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
Ensure Team Members maximize all sales opportunities
Ensure Team Members consistently maintain brand standards and high levels of customer servic

Handle all customer inquiries in an appropriate and professional manne

Accurately manage all transactions during servic

Manage Team Member schedules| stock| and wastage levels

What are we looking for?

An Assistant Restaurant Manager serving Hilton Brand hotels is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviours| skills| and
values that follow:

Previous experience in organizing food and beverage service in a range of outlets
Experience in supervising a team
Ability to demonstrate delegation skills
Flexibility to respond quickly and positively to a range of work situations
A passion for developing others to be part of a winning team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Security Manager – Waldorf Astoria The Palm – Dubai

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JOB DESCRIPTION
 
A Security Manager with Waldorf Astoria Hotels and Resorts manages the
security team| policies| systems and procedures that keep Guests| Team
Members| and others safe while on and around the hotel property.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level of
customer service| you may be just the person we are looking for to work as

Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor

Astoria Hotels & Resorts where we promise our Guests a single rich| experienc

at every extraordinary place they visit.

What will I be doing?

As a Security Manager| you are responsible for the safety and security of all
Guests| Team Members and contractors| and visitors while at the hotel. A
Security Manager is also responsible for the safety and security of the hotel
premises. Specifically| the Security Manager will perform the following tasks
at the highest level of service:

Oversee all security related matters in the hotel

Advise Hotel Management on all security related issues

Lead Security Team and development of Team Members

Review| regularly| all policies| systems| and procedures| including emergency drills and bomb procedures

Drive continual improvement and enhancements to security standards

Communicate effectively and efficiently with external agencies including police| fire authorities| and other related services

What are we looking for?

A Security Manager serving Waldorf Astoria Hotels & Resorts is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviors| skills| and
values that follow:

Previous security experience| preferably working within an industry which monitored large volumes of people movement

Previous experience leading and managing a Security / law enforcement team

In-depth knowledge of security related systems| practices| legislation| and latest technologies

Excellent inter-personal skills and personal presentation

What will it be like to work forWaldorf Astoria Hotels & Resorts?

WaldorfAstoria provides guests the exceptional environment and the
personalisedattention of True Waldorf Service that creates a singular
experience. If youunderstand the value of personalised attention and know how
to treat even themost extraordinarily different experiences with the same rich
level of customerservice| you may just be the person we are looking for!

Duty Manager Night – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

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Job Number 19000WCP
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Sheikh Zayed
Road| Dubai| United Arab Emirates| United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Maintenance Manager – Sheraton Grand Hotel – Dubai

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Job Number 19001165
Job Category Engineering and Facilities
Location Sheraton Grand Hotel| Dubai| 3 Sheikh Zayed Road| Dubai| United
Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square meters. Our expansive conference center
boasts meeting rooms with natural illumination and state-of-the-art
audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club
Lounge that has extensive services and exciting 31st-floor views.

_POSITION PURPOSE_

To develop a solid operational knowledge of all engineering operational
procedures and to be well acquainted with the function of other departments
within the hotel.

To be responsible for the activity of workers of repair and maintenance of
machinery| general equipment| building| interiors and exteriors| roads| paths
car parks| drainage and water systems and water storage.

_ESSENTIAL FUNCTIONS_

To be able to prepare the full detailed specification of each element of the projects to get the full control on the cost| time and quality of the projects;

To manage effectively the spare parts control system as well as to get the best products which suites our standards and the highest quality without affecting our cost management;

To supervise and to coordinate the activities of workers and to control expenses not only to achieve the R&M budget but also to reduce it without affecting quality;

To prepare estimates of cost before obtaining authorization to do the job;

To maintain the equipment and tools in good order and to maintain all stores organized.

To show the interest in learning all available new technology and the latest products related to our values and brand standards and to be able to apply that in our hotel;

To implement programs for employees training that will result in better productivity and better work environment;

Base on various equipment specifications and operations standards to ensure that all of the equipment is efficiently running favor the smooth building operation;

To carry out the assigned duties in order to accomplish the work requested on repair and maintenance orders as well as on work requests for building and equipment;

To have the interest on searching all the resources for getting the newest technology supportive to our energy saving plans;

To show the interest to not only participates in the community occasions but sharing in creation the events.

Follow up with daily| weekly| monthly| quarterly and annually control measure actions on the scheduled time;

To be able to do the required risk assessments for the various areas and operation and to apply all the control measures accordingly;

_QUALIFICATION STANDARDS_

Has previous experience in 5 star hotel;

Has pervious 3 to 4 years’ experience;

Have the ability to effectively communicate with other departments;

Embrace and value operational guidelines and brand standards;

Possess superior analytical skills;

Have the ability to plan and prioritize in order to achieve deadlines;

Have the awareness of maximizing the returns to all stakeholders;

__

_

Senior Manager| Meetings & Events (MEA Office) – Dubai Area Office – Central Park Towers Level 12

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Job Number 19000LX9
Job Category Rooms and Guest Services Operations
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY
The Senior Manager| Meetings + Events provides leadership and oversight of the
departments Event Planning| Banquets/Catering| Event Service and Event
Technology. Position supports the development and implementation of
departmental strategies and implementation of the brand service strategy and
brand initiatives. The position has overall responsibility for executing all
property events with a seamless turnover from sales to operations and back to
sales. Supports initiatives to grow event revenues and maximizes the financial
performance of the discipline. In addition| the position supports in the
opening of new properties and during property business reviews and deep dives.
Ability to travel with short notice is required for this position.

CANDIDATE PROFILE

Education and Experience
• Graduate/post graduate degree
• Event Planning and Operations experience
• Expertise in planning| executing| and delivering projects on time and on
budget
• Strong prioritization| organization| and analytical skills
• Ability to incorporate new ideas into an existing environment
• Ability to effectively communicate at all levels of the organization|
verbally and in writing
• Ability to build effective working relationships across a variety of mediums
(email| phone| webinars and in-person)
• Ability to develop and enforce program governance
• Strong analytical skills for planning| estimating| budgeting and monitoring
program/project work
• Demonstrated ability to work independently and with others
• Strong process management| negotiating| influencing| and problem resolution
skills

CORE WORK ACTIVITIES

Managing Programs
• Manage multiple portfolios of implementation projects that have a high-
degree of impact across the business.
• Develop strategic planning| pre- and post-implementation activities
• Leads overall implementation processes communications and project related
communication with properties
• Conducts follow up and escalation on project implementation tasks
• Reviews implementation progress and communicates monthly results though
continent Implementation Scorecard
• Develops and establishes sustainment procedures for continent of Operations
related initiatives
• Align with stakeholders and senior management on project goals and status to
ensure milestone are met.
• Manages program efforts so project components are delivered on time| within
budget| and as expected by the sponsor.
• Accountable for identifying and mitigating project execution risks| managing
escalations| capturing feedback| resolving issues| and facilitating cross-
group discussions to achieve efficient program pilots and launches.
• Partner with the Continent leadership| Brand| and GOS Center for Specialized
Services (CSS) and GOS Professional Services to design an effective pilot.
Manage the process to gather objective property feedback and channel feedback
to relevant stakeholders. Ensure pilot findings and outcomes are incorporated
into the final deliverable.
• Ensure team provides an integrated perspective of all pilot and launch
related activities to accountable leaders to ensure they understand the big
picture impact to the Market.
• Ensure multiple priorities within Brand| Continent| and GO can be
implemented and sustained in the market| and completed within the parameters
of agreed upon project scope.
• Manage processes to ensure a seamless handoff upon implementation
completion.
• Drive change management in the Market.
• Leverages standards and tools for Marriott’s program and project management.
Document best practices and maintain detailed procedures to benefit all
deployment efforts.

Managing Work| Projects| and Policies
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports|
presentations| etc.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Provides timely| accurate| and detailed status reports as requested.
• Oversees events discipline content management for MGS
• Communicates actively with diverse related disciplines at Corporate
Headquarters

Demonstrating and Applying Discipline Knowledge
• Support disciplines specific goal setting process for continent and
properties
• Supports monthly continent Events discipline calls and communicates with
advisory council and property teams
• Analysis of monthly ESS performance reviews and property communication.
Facilitates actions to improve overall performance for continent
• Plans and prepares in-market workshops and discipline specific training
classes
• Represents the Events discipline on monthly Events GLT calls
• Provides technical expertise and support to persons inside and outside of
the department.
• Demonstrates knowledge of job-relevant issues| products| systems| and
processes
• Demonstrates knowledge of function-specific procedures.
• Keeps up-to-date technically and applies new knowledge to job.
• Uses computers and computer systems to process data and track performance
(implementation programs and EM| highly skilled in MS Office).

Additional Responsibilities
• Supports Director of Events and ADOPS on business reviews for key events
properties
• Supports development of event space design standards for pipeline and pre-
opening properties and parameters for Events OS&E| FF&E and A/V
• Follow-up with properties on Meeting Services App performance and provide
guidelines to improve
• Analyze Meetings Imagined data and follow up with properties to increase
results
• In-person support for HALO property openings
• Supplier relationship to stay up to date with business trends and for
equipment developments
• Conducts updates for events catalogue content and launch communication to
properties.
• Facilitates in-person workshops| webinars and other communication and
training to the field
• Supports hiring of property leadership for Events (purple and blue band
directors)
• Facilitates operations discipline content for operations conference
• Co-organizes continent discipline conferences
• Administration tasks within the events discipline in MEA continent office as
required
• Support of any initiatives and MBOs for the event discipline in MEA
continent office
• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person in a timely manner.
• Demonstrates self-confidence| energy and enthusiasm.
• Informs and/or updates leaders on relevant information in a timely manner.
• Manages time effectively and conducts activities in an organized manner.
• Presents ideas| expectations and information in a concise| organized manner.
• Uses problem solving methodology for decision making and follow up.
• Performs other reasonable duties as assigned by manager.

_
_

_

Night Manager – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 190012GM
Job Category Rooms and Guest Services Operations
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Assistant Marketing Manager – Sheraton Sharjah Beach Resort & Spa – Al Rifaa Area

APPLY HERE

Job Number 190012DH
Job Category Sales and Marketing
Location Sheraton Sharjah Beach Resort & Spa| Al Rifaa Area| Sharjah|
United Arab Emirates| United Arab Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

The Marketing and Communications Manager is part of an important team that
creates and executes property-level communications to our customers. Under the
leadership of the Director of Marketing and Communication| this role promotes
on-brand messaging to customers through traditional| digital| and social media
channels all with the goal of enhancing the image of the hotel. This role
helps build direct marketing plans| targeted campaigns| and activated channels
to the end of driving consumer awareness and preference| increasing market
share| and building broader portfolio and brand awareness. This role focuses
on showcasing Food and Beverage promotions| both to hotel guests and to local
patrons. As part of the Marketing and Communication team| this role is fully
connected into resources in their region; Marketing and Communication Managers
liaise and build deep partnerships with their regional eCommerce and Marketing
teams to verify all local| social| and digital marketing efforts are
effectively integrated with the selling efforts for the organization. This
role also gets to do a little bit of everything| from balancing traditional
and digital marketing and eCommerce activities to contributing to public
relations (PR) activities for the hotel. Success is measured by how well they
help drive the sales and revenue strategy of the property| social media
engagement and also by how effectively leveraged the resources around them are
to create truly compelling marketing and communications campaigns.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Marketing| Public Relations|
Business Administration or related major and 4 years experience in the sales|
marketing| digital or related professional area; hospitality marketing or
digital advertising experience preferred

OR

• 4-year bachelor|s degree in Marketing| Public Relations| Business| or
related major; 2 years experience in the sales| marketing| digital or related
professional area; hospitality marketing or digital advertising agency
experience preferred.

CORE WORK ACTIVITIES

Hotel Marketing and Advertising

• Executes annual marketing plan to budget| in consultation with the GM| Food
and Beverage leader| Operations leaders| Director of Marketing Communications|
and cluster marketing and ecommerce teams.

• Partners with Operations| Food & Beverage and Sales teams to execute
promotions and campaigns to target in-house guests with promotions that drive
incremental revenue to the hotel.

• Acts as the liaison between the marketing department and advertising agency
on the tactical advertising campaigns| creative and media plans| particularly
for food and beverage promotions.

• Manages F&B media schedules and verifies prompt settlement of accounts.

• Partners with property Revenue Management to verify correct offer loading|
verifying advertisement targeting is correctly directed at relevant consumer
groups

• Executes email marketing| and display advertising.

• Maintains frequent| active engagement with Cluster eCommerce manager to
verify alignment| pull-through| and 2-way communication about the status|
performance evaluation| opportunities| and issues related to online programs
and initiatives.

• Verifies all advertising for the hotel in digital channels is in alignment
with brand voice.

Social Media Content Management

• Facilitates social media engagement and updating content in local digital
channels (e.g.| hotel website| travel sites).

• Develops and executes promotions campaign in F&B| weddings| spa| rooms and
conferences through relevant digital and social media channels.

• Engages in proactive online reputation management by surfacing relevant
guest comments (positive or negative) in social media channels and responds
accordingly.

Public Relations and Visual Asset Management

• Develops a comprehensive PR plan per quarter along with agency and and
executes post sign-off from GM.

• Maintains a comprehensive list of local media contracts| with particular
emphasis on food critics and bloggers.

• Manages assigned accounts as per the media account management system.

• Writes and distributes all press releases for property events| promotions|
and outlets.

• Manages the execution of hotel sponsored events| community/government
relations activities| and press promotional activities.

• Supports pull through of impactful PR strategy & activities to drive quality
press coverage through media engagement| in alignment with communications
objectives.

• Verifies the news clippings and other online| print| and social media
mention report is completed on a monthly basis for property distribution.

• Manages external vendors and media agencies; works with agency partners and
continent PR leader to identify strategic media buys for their hotel(s).

• Surfaces and vets PR leads from the continent PR Leader regarding which are
the best media to promote the hotel.

• Supports the co-ordination of photography for F&B advertising| collateral
and public relations purposes between the hotel| advertising agency and the
regional field marketing teams.

• Manages photo shoots for seasonal or festive promotions in partnership with
the cluster or area marketing team.

• Acts as central point of contact for regionally approved local photographers
for food| amenity| and property imagery; coordinates with area or cluster
marketing to verify all photography adheres to brand voice.

Direct Marketing and Collateral Development

• Coordinates and executes Hotel and F&B printed materials.

• Controls quantity and inventory of all Hotel marketing collateral and
verifies copies are filed in a comprehensive manner.

• Assists in the production of all property| F&B display| and temporary
signage in hotel public areas.

• Promotes collection of competitors collateral and publicity on a monthly
basis.

• Manages the execution of F&B direct marketing activities.

• Verifies all collateral is as per brand standard guidelines and in
compliance with Brand Standard Audit (BSA).

General

• Assists and manages the development| co-ordination and execution of all
communications activities with a strong emphasis on property F&B promotions
and campaigns.

• Helps with the publication of hotel’s newsletter(s).

• Supports communications duties and functions as deemed necessary.

• Assists in the liaison and execution of joint F&B promotions.

• Works with eCommerce to verify the Hotel’s website and related websites are
updated on a regular basis.

• Partners with Director of Marketing to create marketing plan aligned to
hotel sales and revenue strategy.

• Provides training and marketing leadership and act as a marketing subject
matter expert for GMs| Sales Leaders and Managers| and Revenue leaders.

• Coordinates with property and above property eCommerce and Revenue
Management teams to report success of property marketing and eCommerce
performance.

• Keeps abreast of competition and its collateral| advertising| and marketing
efforts and constantly evolving digital and marketing trends.

_

Senior Manager| Digital & eCommerce – Dubai Area Office – Central Park Towers Level 12

APPLY HERE

Job Number 19000WSQ
Job Category Sales and Marketing
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY
The Digital & eCommerce Senior Manager will execute Marriott’s Corporate
Digital & eCommerce strategy at the Market and hotel level| and ensure that
the market and individual hotels are aligning with Corporate strategies and
activating their electronic channels (Marriott.com| multi-lingual global
sites| eChannels (3rd party channels)| Segmental (F&B| Spa etc.) and other
eMarketing vehicles) to maximize online revenue and profitability. The Senior
Manager will also focus on driving market share and pull through digital goals
for the market.

BUSINESS CONTEXT
Digital & eCommerce is the fastest-growing line of business at Marriott.
Revenue through online channels (M.com| OTAs| GDSs) has grown significantly
accounting for over 40% of Marriott’s worldwide. Meanwhile| online revenue
growth in international markets is expected to grow with company’s focus on
International expansion. Hotels have an opportunity and obligation to grow
their visibility online and fully activate all the approved online tools
available to them in order to increase revenue and room nights at lower cost.
The ultimate success of Marriott’s strategy is now critically dependent upon
knowledgeable| well-trained| and fully-aligned associates in the field|
working in close collaboration with Corporate and the Regions| to execute
them. Many of these programs require substantial hotel support| education|
action| and “pull-through” to be successful. This is the role of the Senior
Manager Digital & eCommerce and their direct supporting team.

CANDIDATE PROFILE

Education and Experience

• College degree in hospitality management| Tourism| marketing| technology| or
related major preferred
• 4+ years of experience in a similar role| previous focus on digital
marketing preferred.
• Strong understanding of the digital environment as a distribution| marketing
and engagement channel and experience with direct-response campaigns with
external web agencies.
• Good understanding of and capability to lead conversion rate optimization|
brand awareness and attention| content marketing and website merchandising
efforts
• Previous team leadership experience preferred
• Driven by numbers and analytics| research-oriented with strong report
creation skills; prior experience using website content management systems a
plus

Skills and Knowledge
.
• Strong Account management skills with digital and 3rd party channels.
• Organized| detail-oriented and deadline-sensitive; takes initiative and
anticipates needs
• Excellent communication skills| demonstrated poise| tact and diplomacy
• Overall knowledge of agreement terms with Marriott’s electronic partners
• Experience working effectively in a multi-national setting
• Able to work independently and prioritize objectively
• Ability to multi-task and prioritize
• Willingness to travel
• Knowledge of Hotel operations and back end processes that support digital
and eCommerce.
• Knowledge of all Marriott brands and differentiating factors
• Ability to independently manage multiple tasks and projects
• Demonstrates self-confidence| energy and enthusiasm
• Exceptional teamwork
• Strong written and oral communications skills
• Good people skills
• Ability to monitor| track & provide reports
• Good skills in Office applications (Excel| PowerPoint etc)

Management Competencies

• Maintains performance level under pressure or when experiencing changes or
challenges in the workplace.
• Identifies and understands issues| problems| and opportunities; obtains and
compares information from different sources to draw conclusions| develops and
evaluates alternatives and solutions| solves problems| and chooses a course of
action.
• Exhibits behavioral styles that convey confidence and command respect from
others; makes a good first impression and represents the company in alignment
with its values.
• Participates as a member of a team to move toward the completion of common
goals while fostering cohesion and collaboration among team members
• Participates as a member of a team to move toward the completion of common
goals while fostering cohesion and collaboration among team members
• Sets high standards of performance for self and/or others; assumes
responsibility for work objectives; initiates| focuses| and monitors the
efforts of self and/or others toward the accomplishment goals; proactively
takes action and goes beyond what is required.
• Supports employees and business partners with diverse styles| abilities|
motivations| and/or cultural perspectives; utilizes differences to drive
innovation| engagement and enhance business results; and ensures employees are
given the opportunity to contribute to their full potential.
• Evaluates and adapts the structure of assignments and work processes to best
fit the needs and/or support the goals of an organizational unit.
• Provides guidance and feedback to help individuals develop and strengthen
skills and abilities needed to accomplish work objectives.
• Seeks and makes the most of learning opportunities to improve performance of
self and/or others.
• Understands and utilizes business information to manage everyday operations
and generate innovative solutions to approach business and administrative
challenges.

_

Sales Manager – MSO – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19000KKO
Job Category Sales and Marketing
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Property Description:
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.

The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Manages revenue through increased bookings across all segments of the hotel.
Oversee the efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information to
all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.

Experience

Previous experience within a sales administration environment and EBC office

Sales and co-ordination experience with relevant comparable market

Strong administrative and interpersonal skills

Understanding of sales data and its use

Proven record of sales achievement

Is proactive

Keyboard skills and computer input

Skills and Knowledge

Good selling skills and understanding of sales processes; can bring a sale to
closure

Possesses excellent telephone sales skills

Good customer development and relationship management skills

Knowledge of all Marriott Lodging products| cultures and brand strategies

Basic understanding of need time strategy as developed by Revenue Management

Knowledge of contractual agreements and legal implications

Knowledge of food trends| food and beverage composition and menu planning

Good sales skills to upsell products and services

Ability to manage and balance group and local business

Basic Knowledge of group business

Ability to implement successful sales strategies for multiple properties

Knowledge of operations and associated challenges for all brands

Effective decision making skills Ability to influence others

Good problem-solving skills

Strong communication skills (verbal| listening| writing)

Strong organization skills

Ability to use standard software applications and hotel systems including SFA|
NGS| Delphi| PMS| MARSHA etc.

Good analytical skills

Good negotiation skills

Strong customer and associate relation skills

Ability to develop and maintain relationships e.g.| associates| customers|
vendors

The following are specific responsibilities and contributions critical to the
successful performance of the position:

Convert business through proposal| negotiation and contractual agreement to
ensure all revenue potential and targets are achieved.

Liaise closely with clients to establish needs and expectations and maintain
records to develop sales opportunities.

Responds to telephone inquires/ requests for group business in the defined
timeline.

Create and maintain accurate customer meeting/event records in Delphi capture
feedback and make suggestions for adapting offering.

Suggests positive alternatives through cross-referrals| and ensures that
business booked is within hotel parameters. Processes all correspondence
within acceptable agreed time lines.

Monitor developments| innovations and best practice across the estate and
competitor organizations and implement any process that will improve sales
performance.

Ensure follow up takes place with clients and opportunities are sought for
repeat bookings.

Support other hotel associates on their development of sales awareness and
selling skills.

Prepares and maintains accurate account information and profiles in Delphi

Ensure that all sales opportunities are effectively cross-referred where
possible using the appropriate cross-sell protocol.

Produces contracts| proposals| BEO’s and other related booking documentation.

Ensure strong knowledge of cluster Conference & Events products and selling
strategies.

Utilizes selling skills to book all aspects of meeting in one phone call.

Proficiency in meeting room set-ups| A/V| and other support services

Strong knowledge of all hotels in the cluster; selling features| benefits and
objectives

Understanding of contract management and legalities.

Maximize revenue by up-selling creative F & B and other event options

Understand need hotels strategy as developed by revenue management

Understand and achievement of team and individual goals

Systems and software knowledge (Delphi| Microsoft| Profit Pack| Internet|
Marriott Global Source)

Perceive the wider impact of issues on the immediate business environment

Communicate the vision in the way that generates excitement| enthusiasm and
commitment.

Focus on the customer and find ways to meet| exceed their expectations

Build productive relationships with colleagues both internally and externally

Identify and manage the best resources to effectively deliver project plans.

Assistant Venue Manager – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 19000IHS
Job Category Food and Beverage & Culinary
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Assistant Outlets Manager – Aloft City Centre Deira – Dubai

APPLY HERE

Job Number 190012YD
Job Category Food and Beverage & Culinary
Location Aloft City Centre Deira| Dubai| Deira City Center Mall| Dubai|
United Arab Emirates| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Inspect grooming and attire of staff| and rectify any
deficiencies. Complete opening and closing duties including setting up
necessary supplies and tools| cleaning all equipment and areas| locking doors|
etc. Inspect storage areas for organization| use of FIFO| and cleanliness.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor dining rooms for seating availability| service| safety| and well being
of guests. Complete work orders for maintenance repairs. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model and first point
of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move through narrow|
confined| or elevated spaces. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Listen and respond appropriately to the concerns of
other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.

_

Manager| Sales & Catering Implementation| Middle East & Africa – Dubai Area Office – Central Park Towers Level 12

APPLY HERE

Job Number 19000E1D
Job Category Sales and Marketing
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

JOB SUMMARY

Plans the implementation and delivers Marriott’s Sales & Catering Solutions to
Marriott properties and above property locations within the Continent. Works
closely with Continent Sales| Revenue| IT| Finance and HR teams to ensure that
both new and existing locations receive the appropriate Sales & Catering
solution among Marriott supported solutions (e.g. CI/TY| SFAWeb/GPO| OneSource
and / or Opera Sales & Catering with SFAWeb/GPO or on a standalone basis.

CANDIDATE PROFILE

Education and Experience
• High school diploma or GED and 6 years’ experience in the business| sales
and marketing| management operations| or related professional area OR 4-year
degree from an accredited university in Business Administration| Hotel and
Restaurant Management| or related major and 2 years’ experience in the
business| sales and marketing| management operations| or related professional
area.
• Demonstrated ability to deliver results under difficult conditions

Preferred
• Strong knowledge of Marriott Sales & Catering systems
• Undergraduate degree
• Strong computer skills/aptitude
• Analytical and audit skills
• Detail-oriented and organized
• Solid writing skills

CORE WORK ACTIVITIES:

Sales and Catering Implementation
• Coordinates the pre-planning| training and delivery activities for the
specific S&C solution (including all associated business process and reporting
needs).
• Influences and mentors’ associates and leaders in the training and
implementation process.
• Manages the on-site implementation of supported systems and business
process.
• Ensures all pre-cutover activities are complete and all user provisioning
and IT/Network activities are in place prior to go-live
• Manages projects within budget and ensures that the cost of delivery for
each property does not exceed the cost of the pre-defined implementation costs
of key solutions
• Supports post-cutover stabilization and collects feedback on continuous
improvement and communicate to S&C support team.
• Looks for opportunities for more efficient and effective delivery of S&C
solutions in conjunction with other disciplines (e.g. PMS| IT| Reservations|
etc.) and / or in-continent resources
• Creates a strategic plan for business unit leaders to ensure successful use
of sales and group technology.
• Identifes training gaps| provides feedback on existing training materials
and curriculums and partners with Learning + Development to produce effective
training materials.
• Manages compliance to training requirements and communicates results to
property| continent and company leaders.
• Travels (up to 75% of the time) to provide subject matter expertise and in-
market implementation support of sales and group technology.
• Transitions property to post-implementation support model once deployment is
complete

Provide continent| market| property and location support
• Provides detailed consultative collaboration to property| market and
continent leadership in order for the business to improve use of systems|
increases productivity of associates and assists in influencing the compliance
of standard processes.
• Develops and fosters relationships with continent| market| property|
franchise partner and headquarters leadership.
• Leads projects at new and converting properties to implement supported
systems through system set-up| training| data conversion| validation| business
processes and live support.
• Provides detailed| timely and written recommendations| current status and
next steps with timely and effective trip reports| implementation documents
and site visit recaps (schedule permitting).

Training and Content Development
• Delivers training for CI/TY| SFAWeb/GPO| OneSource and related technology
through digital learning platform| augmented| as needed| by live/in-person
and/or virtual training support.
• Provides feedback on training materials and partner with Learning +
Development to produce effective training resources.
• Evaluates training effectiveness through associate evaluation and leader
feedback
• Understands system configuration and business process changes that impact
training
• Ensures training is consistent across all delivery methods and among the
supported disciplines.

Supporting Operations
• Serves as an internal subject matter expert and resource for co-workers|
application teams and corporate associates.
• Provides Subject Matter Expertise to other initiatives and programs that are
impacted by systems.
• Understands the systems and technology used by Marriott International and
its impacts to sales| revenue management| event management and hotel
operations.

Managing Standard End-To-End Processes
• Promotes the organization’s awareness| understanding| and use of enterprise
standard end-to-end processes.
• Supports change management| communications and training as needed to drive
process and tool adoption| implementation and compliance.

Manage Internal and Administrative Processes
• Manages business travel and expenses according to the Marriott Travel &
Expense policy and department guidelines.
• Provides timely trip reports| written recaps| follow-up| expense reports and
other assignments
• Works effectively across continents| cultures| languages and diverse
business customs

_

Mgr-Sales – GCC ( RC RAK ALWADI – The Ritz-Carlton Ras Al Khaimah – Al Wadi Desert

APPLY HERE

Job Number 190012X2
Job Category Sales and Marketing
Location The Ritz-Carlton Ras Al Khaimah| Al Wadi Desert| Al Mazraa| Ras
al Khaimah| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

_

Project Manager – Buildings – AECOM – UAE

APPLY HERE

AECOM Project Manager – Buildings in Abu Dhabi- United Arab Emirates
United Arab Emirates – Abu Dhabi- Abu Dhabi
Job Summary
The Project Manager is a member of the Project Management Group within
Buildings. This role requires a person with a proven history of technical
leadership and management abilities (projects and people). The Project Manager
will work with the peers- Project Director- Buildings Director to collaborate
and provide strong direction and ownership of project design delivery-
including team management.
The Project Manager will have proven skills and a depth of experience in at
least one technical field of expertise- including the delivery of
multidisciplinary projects. The Project Manager will have a broad range o

experience preferably in public and private sector and in the Middle Eas

region and will include work on at least 2 major projects. The Project Manage

will provide input into the review of project design standards- philosophy an

approach- while considering- client requirements & expectations- provide
financial management and the coordination of both internal and external
project design delivery resources.

The Project Manager will manage a technical group of project planners and
design disciplines on AECOM Buildings projects and must collaborate and
provide leadership as part of the broader team.

The Project Manager will lead the project team to complete design work in
accordance with budget- quality and timelines for the client. Duties will
include but not limited to:

Champion AECOM safety initiatives and advocate the safety for life program and lifeguard principals.

Manage the preparation of contracts- service agreements- partnerships- submissions- and funding arrangements

Co-ordinate with discipline leaders within Buildings and across the organisation to support strong collaboration and integrated delivery

Attend and lead client briefings and planning and design workshops and present project stages and work to the client throughout the project.

Work closely with the client- sub-contractors and stakeholders to deliver high quality products in a timely manner and manage relationships with the client and the local authorities

Attend briefings with the client to review project plans- and resolve any conflicts in design or parameters of the work.

Ensuring expected outcomes re budget expenditures and established timeframes are met.

Ensure accuracy and quality of work in accordance with project scope within project parameters and client requirements.

Manage the presentation and report development for the client and play a key role in client management and client satisfaction.

Meet with and report to a Project Director on a regular basis to track project progress against the deliverables.

Issue invoices and resolve overdue payments when required in consultation with the Finance group and in accordance with AECOM standards.

Implement and use AECOM`s QA system within all project work and maintain and refine in-house standards- procedures- and policy.

Lead marketing efforts to current clients and be instrumental in identifying and attracting new clients.

Delegate aspects of the project to team members including Assistant PMs and or Project control Specialists and oversee their delivery in a timely and accurate manner with agreed quality standards.

Participate in Regional and Firm-wide committees- forums and Practice Networks as required.

Specific Skills Required

A proven track record of successfully delivering major multi-disciplinary projects in the Middle East.

Flexibility and breadth of experience and knowledge across the design- planning and delivery of major projects.

Extensive experience in the management of major multi-disciplinary projects from proposal development to completion- including periodic project reviews

Proven ability to manage a team and manage multi-disciplinary project teams

Strong client management skills

Strong financial and budget management skills

Proven track record in successfully securing new work as well as maintaining existing contracts

Experience working in tier 1 professional services consultancies is preferred

Experience working in the Middle East will be highly regarded

Strong attention to detail

Person Specification

Strong interpersonal skills

Analytical

Client facing

Persuasive

Impactful

Decisive

Ethical

Leadership qualities including being a role model to all AECOM employees

First class communication skills

Able to deal with high pressure situations in alignment with AECOM`s behavior model.

Champions and promotes diversity within the business.

Safety awareness

Additional Comments

The Project Manager will have to nurture a collaborative culture across the
Buildings Disciplines. The Project Manager remains hands on while having the
political nous to positively influence the client.

Minimum Requirements

15+ years in delivery of design related disciplines

5 years in a lead role delivering major projects.

Proven experience successfully managing a team and multi-disciplinary project teams

Experience working in the Middle East region will be considered favorably

Preferred Qualifications

A degree in Architecture- Urban Planning- Mechanical or Civil Engineering.

Additional degrees or qualifications in related fields will be considered favorably.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Program and Project Management

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 210994BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Senior Project Manager – Buildings – AECOM – UAE

APPLY HERE

AECOM Senior Project Manager – Buildings- Abu Dhabi in Dubai- United
Arab Emirates
United Arab Emirates – Abu Dhabi- Abu Dhabi
Alternate Locations AE – Dubai
Job Summary
AECOM is currently seeking to hire Senior Project Manager- Building for Abu
Dhabi location.The Project Manager is a member of the Project Management Group
within Buildings. This role requires a person with a proven history of
technical leadership and management abilities (projects and people). The
Project Manager will work with the peers- Project Director- Buildings Director
to collaborate and provide strong direction and ownership of project design
delivery- including team management.

The Project Manager will have proven skills and a depth of experience in a

least one technical field of expertise- including the delivery o

multidisciplinary projects. The Project Manager will have a broad range of
experience preferably in public and private sector and in the Middle East
region and will include work on at least 2 major projects. The Project Manager
will provide input into the review of project design standards- philosophy and
approach- while considering- client requirements & expectations- provide
financial management and the coordination of both internal and external
project design delivery resources.

The Project Manager will manage a technical group of project planners and
design disciplines on AECOM Buildings projects and must collaborate and
provide leadership as part of the broader team.

Job Duties:

The Project Manager will lead the project team to complete design work in
accordance with budget- quality and timelines for the client. Duties will
include but not limited to:

Champion AECOM safety initiatives and advocate the safety for life program and
lifeguard principals.

Manage the preparation of contracts- service agreements- partnerships-
submissions- and funding arrangements

Co-ordinate with discipline leaders within Buildings and across the
organisation to support strong collaboration and integrated delivery

Attend and lead client briefings and planning and design workshops and present
project stages and work to the client throughout the project.

Work closely with the client- sub-contractors and stakeholders to deliver high
quality products in a timely manner and manage relationships with the client
and the local authorities

Attend briefings with the client to review project plans- and resolve any
conflicts in design or parameters of the work.

Ensuring expected outcomes re budget expenditures and established timeframes
are met.

Ensure accuracy and quality of work in accordance with project scope within
project parameters and client requirements.

Manage the presentation and report development for the client and play a key
role in client management and client satisfaction.

Meet with and report to a Project Director on a regular basis to track project
progress against the deliverables.

Issue invoices and resolve overdue payments when required in consultation with
the Finance group and in accordance with AECOM standards.

Implement and use AECOM`s QA system within all project work and maintain and
refine in-house standards- procedures- and policy.

Lead marketing efforts to current clients and be instrumental in identifying
and attracting new clients.

Delegate aspects of the project to team members including Assistant PMs and or
Project control Specialists and oversee their delivery in a timely and
accurate manner with agreed quality standards.

Participate in Regional and Firm-wide committees- forums and Practice Networks
as required.

Specific Skills Required:

A proven track record of successfully delivering major multi-disciplinary
projects in the Middle East.

Flexibility and breadth of experience and knowledge across the design-
planning and delivery of major projects.

Extensive experience in the management of major multi-disciplinary projects
from proposal development to completion- including periodic project reviews

Minimum Requirements

15+ years in delivery of design related disciplines

5 years in a lead role delivering major projects.

Proven experience successfully managing a team and multi-disciplinary project teams

Experience working in the Middle East region will be considered favorably

Additional Comments:

The Project Manager will have to nurture a collaborative culture across the Buildings Disciplines. The Project Manager remains hands on while having the political nous to positively influence the client.

Preferred Qualifications

A degree in Architecture- Urban Planning- Mechanical or Civil Engineering.

Additional degrees or qualifications in related fields will be considered favorably.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Program and Project Management

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 211010BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Senior Regional Revenue Manager AP&T – Hilton – Dubai

APPLY HERE

JOB DESCRIPTION
 
Position Summary:

The primary purpose of this position is to work alongside the RDR| Arabian
Peninsula & Turkey to maximise total revenue across all types of Full Service
hotels including| managed| and owned/leased properties.

What will it be like to work for Hilton?

With thousands of hotels in over 100 countries and territories| Hilton offer

countless opportunities to delight. From an open door to a welcoming smile an

an exceptional experience| we offer the millions of travellers who stay wit

us every year a welcome they will never forget. If you appreciate the impac

global travel can have on the world you may be just the person we are looking
for to work as a Hilton Team Member. Because it|s with Hilton where we never
forget the reason we|re here: to delight our guests| Team Members| and owners
alike.

What will I be doing?

The Senior Regional Revenue Manager will support the RDR AP &T from a
commercial| co-ordination and reporting perspective including the sales &
marketing functions where needed.

The Senior Regional Revenue Manager will work alongside the RDR| with Sales|
Marketing| e-commerce and Operations counter-parts to complete the field team
that supports and leads these hotels. Additionally the role will ensure that
across these functions| a coordinated approach is taken to commercial planning
and execution through the Commercial Focus structure.

The role will act on behalf of the RDR AP&T in property visits| corporate &
ownership meetings| budget & forecast reviews and training seminars as needed
and will be an integral part of Revenue Management AP&T Team.

_ _The main objectives of the role are to work alongside the RDR AP &T to:__

• Develop and implement Revenue Management best practices in Forecasting|
Conference and Banqueting| Yield Management| Pricing| Channel/Distribution and
Front Office in order to drive Profitability and Yield Premium across AP &T.

• To ensure that Revenue Management is aligned effectively with Sales|
Marketing| Operations and Distribution to drive Profitability and Yield
Premium.

• Work on any project that may drive incremental revenue or reduce operating
costs in the region.

• Implement global or regional initiatives.

• Act as a counterpart to the RDR for consolidating data.

• Foster & develop a close/positive collaborative relationship across all
functions.

• To actively contribute to the training| development and recruitment of
effective Hotel Revenue teams.

• To ensure consistent delivery of high quality brand standards and best
practice in all Hotels.

• To manage| motivate and develop a team of direct reports.

_ _Planning Activities 40%__

• Working with and commercial functions and operations to plan market segment
and channel strategies and tactics to be applied across the area to maximize
revenue.

• Monitor performance results (both internal and external benchmarks) to
evaluate performance and plan activities to achieve budget and outperform the
competition

• Get involved in F&B Revenue Management activities particularly with regards
to forecasting and revenue planning in general.

• Conduct performance analysis to enable decision making across commercial
teams and operations organizations

• Identify revenue-generating initiatives| test and prove their value| then
implement them across target hotels in AP&T.

• Roll-out and maintain endorsed initiatives| RM tools and training programs

• Implement and maintain an effective revenue forecasting process across the
region driving forecast accuracy and the use of forecasts in the business
planning cycle

• Develop strategic alliances with major ownership & brand groups as
appropriate. Participate in meetings and initiatives designed to grow the
Revenue Management culture within these organizations and strengthen
relationships.

• Support the set-up| rollout and commercial activity of any new
openings/conversions in AP&T alongside the RDR and Revenue Management
Transitions Team

• Support RDR AP&T in the compilation of key weekly/monthly reports|
presentations and forecasting for the Region.

_ _
__

_ _Organising Activities 15%__

• Work with corporate management to develop next generation business solutions
and represent the point-of-view of hotel managers and commercial teams on any
projects where hotel experience and day-to-day business knowledge is required

• Work with other area commercial and operations teams to implement an
integrated commercial management Plan – Implement – Measure – Review process

• Work with other commercial functions to ensure that commercial activities
are executed with the highest quality through a program of quality audits and
accreditations.

• Work with Operations colleagues to ensure effective relations with key
property owners and groups through the provision of revenue management support
and insight.

_ _Directing Activities 20%__

• Alongside the RDR| provide leadership and regular communication to|
Commercial Directors/ Mgrs and on property Revenue Managers / RMCC CRMS that
support managed properties| to ensure consistent and high quality support

• Support the pricing and inventory strategy decision making across the area
and within commercial functions and own parts of it.

• Participate in system and process development projects & sponsor technology
enhancements for Revenue Management – company wide

• Act as revenue sponsor for all initiatives designed to enhance total
revenue.

_ _Staffing Activities 10%__

• Alongside the RDR support in the recruitment of revenue management and key
Commercial positions.

• Participate in recruitment and succession planning efforts on behalf of the
hotels.

• Maintain strong relationships with regional and corporate sales| marketing|
eCommerce and operations personnel.

• In conjunction with the AP&T Revenue Management Team ensure that
achievements ar _e_ recognised.

_ _
__

_ _Controlling Activities 15%__

• Maintain strategic alliances with Global Database Management| HRCC|
Distribution & Channel Management| and other important Distribution centers on
behalf of hotels within their jurisdiction.

• Alongside the RDR| manage team cost budgets to ensure spend is in line with
authorised levels and any exceptions are authorised

What are we looking for?

_ _Key Performance Indicators__

• Achieve or exceed total achieved revenue and market share versus budget /
targets for AP &T. Achieve or exceed total profit achieved versus budget for
AP&T. Achieve or exceed Yield Premium Targets as per the Balanced Scorecard.
Achieve or exceed percentage of revenue opportunity available (C&E mix| market
segment mix and overbooking). Deliver accurate forecasts with a robust Risk
and Opportunities document across AP&T.

• Support RDR AP&T to achieve or exceed upsell targets at check-in and
reservations

• Support the establishment and progression of Centre|s of Excellence/SWAT|s
within the Hotels to cover key areas of our business.

• Support the implementation of Commercial Focus Planning and Execution
framework.

• Support New Openings and ensure follow-up on activities as per the Zero to
Hero dashboard reporting.

• Complete Key Reporting/Administration for AP&T on behalf of the RDR that
supports the Region and key Forecasting/Commercial Focus and Risk and
Opportunities activities for AP&T.

• Achieve or exceed mystery shopping| Reservations| Front Office to meet
Balanced Scorecard targets.

The individual must possess the following knowledge| skills and abilities and
be able to perform the essential functions of the job| with or without
reasonable accommodation.

• Excellent oral and written communication skills

• Excellent organisation skills

• Ability to work well under deadline pressure and/or travel

• Ability to adapt to extensive travel or schedule changes

• Appropriate professional appearance and demeanor.

• Ability to deliver presentations in a concise| well-organised manner.

• Ability to perform critical analysis.

• Proficient in Microsoft Word| Excel and PowerPoint.

• Strong experience or adaptable training in the use of automated systems|
personal computers and software programs.

• Experienced as a Revenue Manager/DRM on property for at least 2 years.

• Ability to multi-task.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday
entitlement. As an employee you will become a member of the Go Hilton Team
Member Travel Program| which provides reduced hotel room rates for you| your
family & friends! We look forward to explaining in detail the range of
excellent benefits that you would expect from a global hotel organisation like
Hilton.

Required Qualifications::

• 4 year college degree required or equivalent

• Currently holding Revenue Manager| Director Revenue Management or Commercial
Manager position for at least 2 hotels

• Significant property experience in Revenue Management

• Highly developed analytical skill set with advanced Excel knowledge

• Strong ability to interact with key stakeholders and present findings

Preferred Qualifications:

• Previous corporate office experience in a larger chain| ideally in a
commercial department

• Solid market knowledge of AP&T

• Project Management background

• Advanced degree

• Experience with and extensive knowledge of travel industry database systems
and distribution channels| including proprietary hotel company systems| GDS|
Internet| etc. HHC database systems and software programs.

Manager – Speciality Outlet (German Speaker) – Beach Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3840569
JOB DESCRIPTION[
We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.
As Specialty Outlet Manager of our German Restaurant |Brauhaus| you are
responsible for the short and long term planning and the management of the
respective outlet operations in the front and back of house to achieve
customer satisfaction and quality service while meeting / exceeding financial
goals and your role will include key responsibilities such as:

Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfactio

Identify training needs and propose training plans in order to maintain standard of servic

Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues
Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
Be involved in outlet promotional activities
Create new promotions in order to attract Guests and meet revenue target
Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs
Evaluate performance of team and initiate promotions or internal transfers
Resolve Guests` complaints directly or consult with Outlet Manager to maintain Guest satisfaction
Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

Environment- Health & Safety Responsibilities:

To maintain compliance with all policies and procedures of EHSMS.
Identify risks/aspects- implement corrective action and arrange monitoring where required.
Ensure relevant EHS information is provided and appropriate training is maintained.
Maintain appropriate records as required for EHSMS.
Conduct regular section meetings to discuss EHS issues and ensure consultative structure and colleague`s participation.
Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.

As Specialty Outlet Manager of our German Restaurant |Brauhaus| you are
responsible for the short and long term planning and the management of the
respective outlet operations in the front and back of house to achieve
customer satisfaction and quality service while meeting / exceeding financial
goals and your role will include key responsibilities such as:

Environment- Health & Safety Responsibilities:

Education- Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years
experiences in a similar role with preferable previous experiences in the
Middle East. You should be a computer literate with effective communication
skills and an excellent command of written and spoken English.

Outlet Manager – Italian Restaurant – Al Bandar Rotana – Dubai

APPLY HERE


JOB REF: 3896194
JOB DESCRIPTION[
We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.
As an Outlet Manager you are responsible to manage your assigned restaurant to
achieve the highest level of customer satisfaction and quality service while
meeting / exceeding financial goals and your role will include key
responsibilities such as:
Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all time

Conduct regular training sessions with the assigned team in line with the departmental SOP`

Evaluate the performance of the assigned team and initiate internal development and promotion

Responsible for the timely set up of the assigned Food & Beverage outlet- according to the meal settings and in line with the opening hour

Handle the welcome and seating of arriving guests with the assistance of the Hostess
Maintain a professional and friendly relationship with the outlet patrons
Establish and update the outlet`s database of regular guests
Tour the outlet and all related areas frequently- ensuring the highest possible cleanliness and maintenance standards
Be actively involved in the outlets promotional activities.

We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.

As an Outlet Manager you are responsible to manage your assigned restaurant to
achieve the highest level of customer satisfaction and quality service while
meeting / exceeding financial goals and your role will include key
responsibilities such as:

Education- Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two
years experiences in a similar role. You must be a computer literate with
effective communication skills and an excellent command of written and spoken
English- along with excellent presentation skills.

Catering Sales Manager – JW Marriott Hotel Dubai

APPLY HERE

Job Number 19000U8H
Job Category Sales and Marketing
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local
catering and social business and ensuring that business is turned over
properly and in a timely fashion for quality service delivery. The position is
responsible for achieving catering revenue goals by actively up-selling each
business opportunity to maximize revenue. The incumbent implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

_

Manager F&B Marketing Campaigns – Dubai Area Office

APPLY HERE

Job Number 19001024
Job Category Sales and Marketing
Location Dubai Area Office| Dubai| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY
The Manager F&B Marketing Campaigns will manage effective and cost-efficient
regional paid media| partner and tactical F&B campaigns that serve regional
traffic and revenue generation goals for Restaurants and Bars in MEA. Working
in close coordination with regional Media COE and F&B Marketing leadership|
this individual will find efficient ways to manage the end to end processes
associated with F&B campaigns. The individual in this role will have a
holistic view of the end-to-end customer experience coupled with the deep
technical knowledge related to regional paid media| digital demand generation|
leading end-to-end planning| execution and reporting for performance campaigns
for our restaurants and bars.

CANDIDATE PROFILE
Education and experience
• 4-year degree from an accredited university in Marketing.
• 4+ years of relevant professional experience in a digital performance
marketing role| demonstrating progressive career growth and pattern of
exceptional performance.
• Digital agency experience preferred.

CORE WORK ACTIVITIES
• Work hand in hand with the Director Performance Marketing| Director F&B
Marketing and Media & Creative agencies to plan and execute media campaigns.
• Partner closely with agencies to manage team and campaign performance|
finding ways to improve returns and test emerging opportunities.
• Provide reporting| critique and recommendations on key projects and
campaigns| aligning to key business KPIs and outcomes. This includes
MoreCravings.com reporting as well as close cooperation with Revenue and F&B
analytics teams to align and link the currently independent reports we have in
place.
• Partners with media COE| F&B marketing| Partnerships and Operations as
necessary to confirm maximum venue participation and activation in terms of
F&B demand generation and tactical/paid marketing efforts.
• Builds and curates creative assets| landing pages and special offer pages to
support segmental| tactical or paid campaigns.
• Helps coordinate bespoke search| social and programmatic advertising efforts
with media COE lead and agencies.
• Recommends content and merchandizing to hotel and digital shared service
teams to maximize the impact of deployed F&B campaigns.

Managing Responsibilities with Stakeholders
• Develops and maintains effective relationships with both internal and
external stakeholders across the organization. Fosters a positive climate to
build effective teams that are committed to organizational goals and
initiatives.
• Updates stakeholders on key initiative wins and opportunities| responds to
concerns| and solicits feedback. Engages leadership to develop and execute
action plans to address gaps.

Managing Work| Projects| and Policies
• Coordinates and implements work and projects as assigned.
• Complies with Federal and State laws applying to procedures.
• Generates and provides accurate and timely results in the form of reports|
presentations| etc.
• Analyzes information and evaluates results to choose the best solution and
solve problems.
• Manages the flow of questions and directs questions.

Supporting Operations
• Works with team to put sustainable work processes and systems in place that
support the execution of the strategy.
• Establishes and maintains complete and up-to-date information to ensure
accurate reporting.
• Represents team in resolving situations.
• Maintains and manages inventory and service operations.

Additional Responsibilities
• Informs| updates| and provides information to supervisors| co-workers| and
subordinates by telephone| in written form| e-mail| or in person in a timely
manner.
• Attends and participates in all relevant meetings.
• Presents ideas| expectations and information in a concise| organized manner.
• Uses problem solving methodology for decision making and follow-up.
• Maintains positive working relations with internal customers and department
managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

_

Residences Engineering Manager – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 1900106P
Job Category Engineering and Facilities
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

JOB SUMMARY

Manages all maintenance operations| including maintaining the building|
grounds and physical plant with particular attention towards safety| security
and asset protection. Accountable for managing the budget| capital expenditure
projects| preventative maintenance and energy conservation. Responsible for
maintaining regulatory requirements. Leads the emergency response team for all
facility issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and
maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction|
Engineering| Mechanics| or related major; 1 year experience in the engineering
and maintenance or related professional area; technical training in
HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

Managing Engineering Operations and Budgets

• Manages the physical plant including equipment| refrigeration| HVAC|
plumbing| water treatment and electrical systems.

• Ensures regulatory compliance to facility regulations and safety standards.

• Manages and controls heat| light and power and recommends current best
methods for energy conservation and economical facility operations.

• Develops specifications and requirements for service contracts and
administers such contracts to support building needs.

• Distributes preventive maintenance and repair work orders and monitors
timeliness and quality of completion.

• Oversees and directs the maintenance of grounds| guestrooms| public space|
restaurants| property vehicles and recreational facilities.

• Develops a long term plan for preventative maintenance and asset protection
and overseeing execution of plan.

• Builds positive relationships with external customers such as city
building/zoning department| fire prevention bureau and vendors.

• Ensures fire crew has complete understanding of all procedures| equipment
and alarms.

• Performs monthly property inspection to ensure buildings and grounds are
maintained in excellent condition.

• Conducts guest room and common area inspection to ensure guest satisfaction.

• Inspects and evaluates the physical condition of facilities in order to
determine the type of work required.

• Recommends or arranges for additional services such as painting| repair
work| renovations| and the replacement of furnishings and equipment.

• Selects and orders or purchasing new equipment| supplies| and furnishings.

• Manages parts and equipment inventory.

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.

• Maintains property life safety systems (fire fighting equipment| sprinkler
systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifying excellent customer
service and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Establishes guidelines so employees understand expectations and parameters.

• Ensures employees receive on-going training to understand guest
expectations.

• Observes service behaviors of employees and providing feedback to
individuals and or managers.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Shares plans with property leadership and ensuring corrective action is
taken to continuously improve guest satisfaction.

• Strives to improve service performance.

Conducting Human Resources Activities

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Interviews and hiring management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Ensures employees are treated fairly and equitably.

_

Assistant Fitness Manager – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 1900106M
Job Category Golf| Fitness| and Entertainment
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Assistant Front Office Manager – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19000Z0W
Job Category Rooms and Guest Services Operations
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

__

_JOB SUMMARY_

_

Responsible for all front desk functions and staff. Areas of responsibility
include Switchboard Operations (AYS)| Front Desk sections and CID| as
applicable. As the assistant department head| directs and works with managers
and associates to successfully execute all front desk operations| including
guest arrival and departure procedures. Strives to continually improve guest
and associate satisfaction and maximize the financial performance of the
department.

SCOPE / BUSINESS CONTEXT

A Full Time position based at the Lapita Hotel.

Number of Direct Reports – Variable

Titles of Direct Reports – Manager

CANDIDATE PROFILE

Experience

High school diploma or GED; 4 years experience in the guest services| front desk| or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management| Hospitality| Business Administration or related major; 2 years experience in the guest services| front desk| or related professional area.

Skills and Knowledge

Job Specific Computer Skills – Using computer hardware and software specific to job (e.g.| MARSHA| PMS| SFA| NGS| Delphi| Point of Sale| HR technology).

Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.

Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment| meeting quality standards for services| and evaluation of customer satisfaction.

Operating Procedures – Knowledge of Standard and Local Operating Procedures (SOPs and LSOPs) that apply to job.

Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

Writing – Communicating effectively in writing as appropriate for the needs of the audience.

Basic Computer Skills – Using basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Number Facility – The ability to add| subtract| multiply| or divide quickly and correctly.

Mathematics – Using mathematics to solve problems.

Originality – The ability to come up with unusual or clever ideas about products| services or situations| or to develop creative ways to solve a problem.

Management Competencies

Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment.

Applied Business Knowledge – Understands market dynamics| enterprise level objectives| financial metrics| and important aspects of Marriott|s business; skilled at using business knowledge to anticipate opportunities and risks.

Building a Successful Team – Skilled at building a cohesive team and facilitating goal accomplishment.

Building Strategic Working Relationships – Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.

Building Trust – Ability to interact with others in an honest| fair and respectful way; giving others confidence in one|s intentions and those of the organization.

Communication – Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.

High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.

Leading Through Vision and Values – Keeps Marriott|s values and business strategy at the forefront of decision making and actions.

Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.

Strategic Decision Making – Ability to gather and organize information relevant to a long-range goal or vision| develop alternative strategies| and execute a course of action to carry out strategy.

JOB FAMILY CORE WORK ACTIVITIES

Exceeding Customer Expectations – Providing services that are above and beyond for customer satisfaction and retention.

Demonstrating Leadership – Utilizing interpersonal and communication skills to lead| influence| and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Improving Service – Improving service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Communicating with Supervisors| Peers| or Subordinates – Providing information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Coaching and Developing Others – Identifying the developmental needs of others and coaching| mentoring| or otherwise helping others to improve their knowledge or skills.

Developing and Building Teams – Encouraging and building mutual trust| respect| and cooperation among team members.

Modeling Appropriate Behaviors – Serving as a role model to demonstrate appropriate behaviors.

Achieving/Exceeding Goals – Achieving and exceeding goals including performance goals| budget goals| team goals| etc.

Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.

Guiding| Directing| and Motivating Subordinates – Providing guidance and direction to subordinates| including setting performance standards and monitoring performance.

Communicating Information Timely – Informing and/or updating the executives| the peers and the subordinates on relevant information in a timely manner.

Setting Goals – Establishing challenging| realistic and obtainable goals to guide operation and performance.

Supervising Associates – Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates| absence.

Managing Daily Operations of the area or department – Managing day-to-day operations| ensuring the quality| standards and meeting the expectations of the customers on a daily basis.

Organizing| Planning| and Prioritizing Work – Developing specific goals and plans to prioritize| organize| and accomplish your work.

SPECIFIC DUTIES

Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Ensures compliance with all Front Office policies| standards and procedures.

Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

Displays leadership in guest hospitality| exemplifies excellent customer service| and creates a positive atmosphere for guest relations.

Solicits associate feedback| utilizes an “open door” policy| and reviews associate satisfaction results to identify and address associate problems or concerns.

Ensures associates are treated fairly and equitably.

Strives to improve service performance.

Reviews staffing levels to ensure that guest service| operational needs and financial objectives are met.

Empowers associates to provide excellent customer service.

Understands the impact of Front Office operations on the Rooms area and overall hotel financial goals.

Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Establishes and maintains open| collaborative relationships with associates and ensures associates do the same within the team.

Ensures recognition of associates is taking place across areas of responsibility.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Manages associate progressive discipline procedures for Front Office Staff.

Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

Reviews comment cards| guest satisfaction results and other data to identify areas of improvement.

Administers the performance appraisal process for direct report managers.

Interviews and hires managers and hourly associate team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Celebrates successes and publicly recognizes the contributions of team members.

Responds to and handles guest problems and complaints.

Observes service behaviors of associates and provides feedback to individuals and/or managers.

Manages department controllable expenses to achieve or exceed budgeted goals.

Ensures hotel policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Responsible for guest profiles in OPERA

In the absence of the Director of Front Office| represents the department

Conducts weekly and if required weekend MOD duties

OTHER

Performs other related tasks as assigned by management.

Complies with Marriott International Hotels Limited Regional Office policies and procedures.

Working hours as required to do your job but normally not less than 48 hours per week.

_

]

Cluster Purchasing Manager – Sheraton Mall of the Emirates Hotel – Dubai

APPLY HERE

Job Number 19000Z55
Job Category Finance and Accounting
Location Sheraton Mall of the Emirates Hotel| Dubai| Dubai| United Arab
Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

JOB SUMMARY

Responsible for following established procedures in ordering| receiving|
storing| distributing and payment of items. Formulates an approved vendors
list encompassing all categories.

CANDIDATE PROFILE

Education and Experience

• 4-year bachelor|s degree in Finance and Accounting or related major.

CORE WORK ACTIVITIES

Managing Work| Projects| Policies| and Standards for Purchasing Across
Departments

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Compiles| codes| categorizes| calculates| tabulates| audits| or verifies
information or data.

• Assures sanitation compliance.

• Assists Executive Chef in all aspects of purchasing (e.g.| Food| Beverage
and Controllable) to ensure quality and profitability.

• Orders all food and beverage based on business needs.

• Assists Executive Chef in maintaining/lower budgeted food/controllable
costs.

• Delegates and enforces first in/first out inventory rotation for all
storeroom products.

• Maintains sanitation and safety standards as specified in the brand
guidelines.

• Ensures that proper safeguards are in effect for the security of the food
and beverage storeroom assets.

• Enforces item use-up with storeroom personnel and kitchen management to keep
inventory at lowest level possible levels.

• Communicates with kitchen| restaurant management and vendors to ensure
timing of deliveries satisfies advanced food production needs.

• Checks invoice on goods received against shipment to ensure quantity|
quality| weights and purchase specifications are as ordered.

• Uses existing computer programs to perform daily and period end food and
beverage costs.

• Maintains inventory controls for proper levels| dating| rotation|
requisitions| etc.

• Completes administrative tasks on a timely basis (e.g.| C-7s| menu costing|
general office duties).

• Completes period end inventory according to Food and Beverage and Accounting
standard operation procedures.

• Calculates figures for food and beverage inventory.

• Ensures that price and product availability issues are communicated as
needed to the F & B Director and Executive Chef.

• Ensures all LSOP|s are adhered to by all employees.

• Receives and inspects all deliveries.

• Maintains an accurate controllable log and beverage perpetual

• Ensures accurate administration of all invoices| and adherence to proper
bookkeeping procedures.

Demonstrating and Applying Accounting Knowledge to Purchasing Operations

• Demonstrates knowledge of job-relevant issues| products| systems| and
processes.

• Uses computers and computer systems (including hardware and software) to
program| write software| set up functions| enter data| or process information.

• Uses relevant information and individual judgment to determine whether
events or processes comply with laws| regulations| or standards.

• Keeps up-to-date technically and applying new knowledge to your job.

Supporting Purchasing Operations

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Ensure disciplinary situations are addressed in timely fashion and with
consistency.

• Ensures performance reviews are completed on a timely basis for supervisors
and non-management employees.

Maintaining Finance and Accounting Goals

• Submits reports in a timely manner| ensuring delivery deadlines.

• Ensures profits and losses are documented accurately

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Monitors all taxes that apply| ensuring that taxes are current| collected
and/or accrued.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Interacts with kitchen staff| vendors and Executive Chef.

• Uses existing computer programs effectively to post invoices| update items
and costs.

• Attends and participates in all pertinent meetings.

• Provide direction and assistance to other organizational units regarding
accounting and budgeting policies and procedures| and efficient control and
utilization of financial resources.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

Managing Discipline Work| Projects| and Policies

• Coordinates and implements accounting work and projects as assigned.

• Coordinates| implements| and follows up on audits for all areas of property
operations.

• Complies with Federal and State laws applying to operations procedures.

• Generates and provides accurate and timely results in the form of reports|
presentations| etc.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Compiles| codes| categorizes| calculates| tabulates| audits| or verifies
information or data.

• Balances ledgers.

Supporting Property Operations

• Works with operations teams to develop an operational strategy that is
aligned with the brand’s business strategy and leads its execution.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Evaluates if discipline teams are meeting service needs and provides
feedback to teams.

• Participates in walk-throughs on property to ensure that all areas are well
maintained and preventative maintenance processes are in place.

• Tours building on a regular basis speaking with employees and guests to
understand business needs and assess operational opportunities.

• Reviews findings from comment cards and guest satisfaction results with
leadership team and ensures appropriate corrective action is taken.

• Works with team to put sustainable work processes and systems in place that
support the execution of the strategy.

• Reviews reports and financial statements to determine operations performance
against budget.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

Managing and Monitoring Activities that Affect the Customer and Guest
Experience

• Provides excellent customer service by being readily available/approachable
for all customers and guests.

• Takes proactive approaches when dealing with customers and guest concerns.

• Extends professionalism and courtesy to customers and guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Supporting Profitability

• Supports annual quality audits.

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

Supporting Safety Standards and Work Procedures

• Implements property emergency plan.

• Provides a safe working environment in compliance with Occupational Safety
and Health Administration/MSDS.

• Implements and sustains property accident prevention programs.

• Follows property-specific recovery plans.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Demonstrates self confidence| energy and enthusiasm.

• Manages group or interpersonal conflict.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Manages time and possesses organizational skills.

• Presents ideas| expectations and information in a concise| organized manner.

• Uses problem solving methodology for decision making and follow up.

• Makes calls if necessary.

_

Marketing Manager – Le Royal Meridien Abu Dhabi

APPLY HERE

Job Number 19000ZPS
Job Category Sales and Marketing
Location Le Royal Meridien Abu Dhabi| Abu Dhabi| United Arab Emirates

Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Responsible for completing marketing plan for property. Manages all e-commerce
opportunities. Develops a good working relationship with tourism bureaus and
community leaders.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing or
related professional area.

OR

• 2-year degree from an accredited university in Marketing| Business
Administration| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Conducting Daily Marketing Activities that Achieve Department Goals

• Assists in region-wide coordination of rooms| food and beverage| spa| and
golf promotions.

• Develops leisure marketing plan that addresses the distribution of rate
offers| packages and programs designed to build occupancy.

• Maintains| updates| and manages all web sites.

• Coordinates offers and information for all publications and inserts with
regard to brand loyalty reward mailings.

• Develops brochure and property collateral materials.

• Participates in all property imaging work (e.g.| signage).

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Ensures consistent marketing message is communicated in all advertising and
collateral efforts.

• Manages marketing budget throughout year.

• Provides regular tracking/ROI and analysis of promotions and website/email
campaigns| using industry averages for ROI calculation| and uses this
knowledge in future planning.

• Tracks return on investment (ROI) of all marketing initiatives| including
online| direct mail and print advertising.

• Keeps track of actual versus planned marketing budgets and provides input
and recommendations as needed regarding reallocation of funding.

• Ensures consistency in individual property|s voice on all guest touchpoints
and marketing communications| not only following corporate graphic standards|
but also on behalf of the individual property.

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Evaluates new marketing opportunities for the property.

• Ensures property is represented on all quality internet sites that have the
potential of providing business.

• Works closely with respective Convention Bureaus and Chambers of Tourism.

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Develops strategic marketing plan for property| includes group| leisure and
local efforts.

• Plans and supervises all photo shoots| developing shot list while keeping
goals of property and brand image in mind.

Building Successful Relationships that Generate Sales & Marketing
Opportunities

• Identifies and communicates with distribution channels that can sell
distress inventory to drive property occupancy.

• Provides all sales channels with creative and unique tools to assist in the
sales and marketing of the property.

• Acts as liaison between corporate and individual properties in rolling out
programs and making sure that properties are taking advantage of all
opportunities provided through corporate.

• Works with media buyer to plan and execute advertising.

• Assists property in developing promotions for various campaigns| keeping in
mind strategy and goals of promotion as well as Look No Further prerequisites.

• Assists property with materials| tracking/analysis and presentations to
owners.

• Acts on behalf of property with all vendors| exacting a balance between
quality work and price| requesting estimates and approving all materials as
needed.

Additional Marketing Responsibilities

• Keeps detailed files and records on all matters relative to property|s
marketing materials (photo usage rights| vendor contracts| etc.).

• Ensures that property is following all corporate marketing guidelines.

• Approves all invoicing through MarrCom office.

_

Assistant Manager – Zengo – Le Royal Meridien Beach Resort & Spa – Dubai

APPLY HERE

Job Number 19000Y5P
Job Category Food and Beverage & Culinary
Location Le Royal Meridien Beach Resort & Spa| Dubai| United Arab
Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
leisure. From rooms to restaurants| business facilities to leisure pursuits|
the emphasis is on providing guests with a dazzling array of options|
supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill
at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
the world on a plate.

Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers
a supervised Kid’s Club with an indoor and outdoor play area offering daily
activities.

MAIN RESPONSIBILITIES:

The Assistant Managers must be a good support to the overall management.

Assist in the overall supervision of the department| staffing and roster| training staff| guest relations| handling complaints| food hygiene and health and safety standards within the outlets.

Assistant managers must possess the ability to lead employees. Must multi-task and demonstrate strong problem-solving abilities

To establish and maintain high standards of quality service| guest relations and meet the required revenue target within the respective outlet.

Must have a solid food and beverage background working in a five star International environment with at least 2 years in a management level. Used to a high volume restaurant operations and a strong bar background.

Used to highest service excellence and standards and familiar with bar and restaurant services and customer relation.

Good knowledge of wines and beverages

The ideal candidate must have a passion for service excellence| well-groomed and good communication skills.

Must be approachable and sociable in nature.

Must be computer literate.

Knowledge of HACCP and ISO standards an advantage

_

Assistant Loss Prevention Manager – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 190005AP
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Patrol all areas of the property; secure rooms; assist guests with room
access. Conduct emergency response drills| daily physical hazard/safety
inspections| investigations| interviews| and key control audit. Monitor Closed
Circuit Televisions and alarm systems. Authorize| monitor| and document access
to secured areas. Assist guests/employees during emergency situations. Respond
to accidents| contact EMS or administer first aid/CPR as required. Gather
information and complete reports. Maintain confidentiality of
reports/documents| release information to authorized individuals. Defuse
disturbances in accordance with company policies and procedures. Resolve
safety hazard situations. Handle all interruptions and complaints. Escort
unwelcome persons from the property. Ensure compliance with alcoholic beverage
control laws. Call for assistance using proper code responses. Provide proper
paperwork to employees. Assist management in training| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Assist with
moving| lifting| carrying| and placing of objects weighing in excess of 75
pounds. Stand| sit| or walk for an extended period of time or for an entire
work shift. Move at a speed that is required to respond to work situations (e.
g.| run| walk| jog). Read and visually verify information in a variety of
formats (e. g.| small print). Visually inspect tools| equipment| or machines
(e. g.| to identify defects). Enter and locate work-related information using
computers and/or point of sale systems. Grasp| turn| and manipulate objects of
varying size and weight| requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move through narrow| confined| or elevated spaces. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Welcome and acknowledge all guests according to company
standards. Speak with others using clear and professional language| and answer
telephones using appropriate etiquette. Listen and respond appropriately to
the concerns of other employees. Speak with others using clear and
professional language. Maintain awareness of undesirable persons on property
premises. Perform other reasonable job duties as requested by Supervisors.

_

Executive Assistant to Director of Operations & General Manager – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 19000Y8H
Job Category Administrative
Location Marriott Hotel Al Forsan| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Greet persons entering the office| determine nature and purpose of visit| and
direct/escort to destination. Open| read| and prepare answers to routine
letters. Locate and attach appropriate files to incoming correspondence
requiring replies. Take and distribute meeting minutes to appropriate
individuals. Handle and distribute incoming and outgoing mail. Create and
maintain computer- and paper-based filing and organization systems for
records| reports| documents| etc. Transmit information or documents using a
computer| mail| or facsimile machine. Prepare letters| memos| and other
documents using word processing| spreadsheet| database| or presentation
software. Enter and retrieve information contained in computer databases using
a keyboard| mouse| or trackball to update records| files| reservations| and
answer inquiries from guests. Operate standard office equipment other than
computers such as telephone| typewriter| fax| photocopier| calculator| and
electronic peripherals. Document and communicate all guest requests/complaints
to appropriate personnel.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Speak with others
using clear and professional language| and answer telephones using appropriate
etiquette. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Front Office Manager – The Abu Dhabi EDITION – The Abu Dhabi EDITION

APPLY HERE

Job Number 19000UAX
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand Edition Hotels
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge| skills and/or
abilities. To perform this job successfully| the incumbent will possess the
abilities and aptitudes to perform each duty proficiently.

QUALIFICATIONS:

High school diploma or GED; 1 year of experience in the guest services| front
desk| or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration or related major; 2 years of
experience in the guest services| front desk| or related professional area.

At least 2 years of experience in the Front Desk| Guest Services and/or
related professional area| in a Luxury and/or Lifestyle environment.

ESSENTIAL JOB FUNCTIONS:

Managing Front Desk Operations

Utilize interpersonal and communication skills to lead| influence| and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example.

Encourage and build mutual trust| respect| and cooperation among team members.

Serve as a role model to demonstrate appropriate behaviors.

Supervise and lead employees; understand employee positions well enough to perform duties in employees’ absence.

Improve service by communicating with and assisting employees to understand guest needs and by providing guidance| feedback and individual coaching when needed.

Ensure that the Front Desk Team is trained and supervised to provide fast| efficient| resolutive and personalized service.

Managing Front Desk Goals

Manages day-to-day operations| ensuring the quality standards and meeting the expectations of the customers on a daily basis.

Develop specific goals and plans to prioritize| organize| and accomplish them.

Handle complaints| settle disputes| and resolve grievances and conflicts| or otherwise negotiate with others.

Supervises staffing levels to ensure that guest service| operational needs and financial objectives are met.

Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations| recognize performance| and produce desired results.

Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

Monitor daily guest feedback results and identify trends in customer experiences| working to maximize overall hotel guest satisfaction.

Supporting Projects and Policies Related to Front Office and Safety

Ensure compliance with all policies| standards and procedures.

Understand and implement all emergency plans including accident| death| elevator| thefts| vicious crimes| bombs| fire| etc.

Understand and comply with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

Provide services that are above and beyond for customer satisfaction and retention.

Improve service by communicating and assisting individuals to understand guest needs| providing guidance| feedback| and individual coaching when needed.

Intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained| guest satisfaction is achieved| and employee well-being is preserved.

Serve as a leader in displaying outstanding hospitality skills.

Empower employees to provide excellent customer service.

Observe service behaviors of employees and provide feedback to individuals.

Provide immediate assistance to guests as requested.

Interact with customers on a regular basis to obtain feedback on quality of product| service levels and overall satisfaction.

Review comment cards and guest satisfaction results with employees.

Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

Managing and Conducting Human Resource Activities

Assist in the interviewing and hiring of employee team members as needed

Facilitate various training activities as per operational and development needs.

Identify the developmental needs of others by coaching| mentoring| or otherwise helping others to improve their knowledge or skills.

Provide guidance and direction to subordinates| including setting performance standards and monitoring performance.

Communicate performance expectations in accordance with job descriptions for each position and monitor progress.

Celebrate successes and publicly recognize the contributions of team members.

Solicit employee feedback| utilize an “open door” policy and review employee satisfaction results to identify and address employee problems or concerns.

Support a departmental orientation program for employees to receive the appropriate new hire to successfully perform their job.

Managing Projects and Policies

Implement the customer recognition/service program| communicating and ensuring the process.

Train staff and monitor adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervise same day selling procedures and optimize usage of the company’s upselling program to maximize room revenue and control property occupancy

Ensure property policies are administered fairly and consistently| disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Additional Responsibilities

Provide information to supervisors| co-workers| and subordinates by telephone| in written form| e-mail| or in person.

Inform and/or update executives| peers and subordinates on relevant information in a timely manner.

Analyze information and evaluate the results to choose the best solution and solve problems.

Maintain a strong working relationship with all departments to support property operations/goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Communicate any variations to the appropriate department in a timely manner.

Participate as needed in the investigation of employee and guest accidents.

Participate in departmental meetings and continually communicate a clear and consistent message regarding the Front Desk goals to produce desired results.

MANAGEMENT COMPETENCIES

Leadership

Adaptability – Determine how change impacts self and others; display flexibility in adjusting priorities; and communicate both the reasons for change and how it impacts the workplace.

Communication – Customize approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interpret verbal and non-verbal behavior; and model active listening to ensure understanding.

Problem Solving and Decision Making – Model and coach others on breaking complex issues into manageable parts| identifying and evaluating alternatives and their implications before making decisions| and involving and gaining agreement from others when making key decisions.

Professional Demeanor – Exhibit behavioral styles that convey confidence and command respect from others; make a good first impression and represent the company in alignment with its values.

Managing Execution

Building and Contributing to Teams – Lead and participate as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results – Set high standards of performance for self and/or others; assume responsibility for work objectives; initiate| focus| and monitor the efforts of self and/or others toward the accomplishment goals; proactively take action and go beyond what is required.

Planning and Organizing – Gather information and resources required to set a plan of action for self and/or others; prioritize and arrange work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships – Interact with others in a way that builds openness| trust| and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships – Develop and sustain relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

Global Mindset – Support employees and business partners with diverse styles| abilities| motivations| and/or cultural perspectives; utilize differences to drive innovation| engagement and enhance business results; and ensure employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability – Evaluate and adapt the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management – Provide guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning – Seek and make the most of learning opportunities to improve performance of self and/or others.

Business Acumen – Understand and utilize business information to manage everyday operations and generate innovative solutions to approach team| business| and administrative challenges.

Technical Acumen – Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

Guest Services – Knowledge of procedures for wake-up services| safe deposit boxes| room and property amenities| property-specific programs (e.g.| kids programs)| guest rewards programs| and local attractions.

Front Desk – Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e.| MGS| MARSHA| PMS| Fidelio Opera| FOSSE| Call Accounting| Voicemail| Movies| Key); vendors| products| services| and merchandise; front desk supply management; room inventory management.

Problem Resolution – Ability to record| track and resolve guest problems via property software (i.e. Guestware| FOSSE| etc.) handle emergencies| and effectively deal with customer issues and complaints.

Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills – Use basic computer hardware and software (e.g.| personal computers| word processing software| Internet browsers| etc.).

Mathematical Reasoning – Demonstrate ability to add| subtract| multiply| or divide quickly| correctly| and in a way that allows one to solve work-related issues.

Oral Comprehension – Demonstrate ability to listen to and understand information and ideas presented through spoken words and sentences.

Reading Comprehension – Demonstrate understanding of written sentences and paragraphs in work-related documents.

Writing – Communicate effectively in writing as appropriate for the needs of the audience.

]

Assistant Restaurant Manager – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000YJ9
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Entry level management position that is responsible for the daily operations
in Restaurants/Bars. Position assists with menu planning| maintains sanitation
standards| assists servers and hosts on the floor during peak meal periods and
supervises Restaurants/Bars and Room Service Departments| where applicable.
Responsibilities include ensuring guest and associate satisfaction while
maintaining the operating budget. Accountable to ensure standards and legal
obligations are followed.

Candidate Profile

Experience:

Minimum of 2-year experience of a similar position within a five star hotel

Education or Certification

High school diploma or GED; 4 years experience in the food and beverage| culinary| or related professional area.

OR

2-year degree from an accredited university in Food Service Management| Hotel and Restaurant Management| Hospitality| Business Administration| or related major; 2 years experience in the food and beverage| culinary| or related professional area.

_

General Manager Restaurant – Yas Hotel Abu Dhabi

APPLY HERE

Job Number 19000EN2
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Assistant Restaurant Manager – Level 43 – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCX
Job Category Food and Beverage & Culinary
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Entry level management position that is responsible for the daily operations
in Restaurants/Bars and Room Service. Position assists with menu planning|
maintains sanitation standards| assists servers and hosts on the floor during
peak meal periods and supervises Restaurants/Bars and Room Service
Departments| where applicable. Responsibilities include ensuring guest and
employee satisfaction while maintaining the operating budget. Accountable to
ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director
of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food
quality and service levels.

• Ensures compliance with all restaurant policies| standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as
necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service
levels.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Encourages employees to provide excellent customer service within
guidelines.

• Handles guest problems and complaints| seeking assistance from supervisor as
necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with
employees.

• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.

• Uses all available on the job training tools for employees.

• Communicates performance expectations in accordance with job descriptions
for each position.

• Coaches and counsels employees regarding performance on an on-going basis.

_

Duty Manager – SZR – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000WCP
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

Position directs and works with managers and employees to carry out procedures
ensuring an efficient check in and check out process. Ensures guest and
employee satisfaction and maximizes the financial performance of the
department.

CANDIDATE PROFILE

Education and Experience

• High school diploma| GED or equivalent degree; 1 year experience in the
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service| operational needs
and financial objectives are met.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to
individuals.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to
reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control
property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all
policies| standards and procedures.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Brings issues concerning employee satisfaction to the attention of the
department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the Front Desk goals to produce desired
results.

_

Night Manager – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 190003OR
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations
during the overnight shift. Ensures that the highest levels of hospitality and
service are provided during the overnight shift. Represents property
management in resolving any guest or property related situation. Personally
assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services| front
desk| housekeeping| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; 2 years
experience in the guest services| front desk| housekeeping| or related
professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures all employees are in proper uniform and are properly groomed
(grooming standards in employee handbook).

• Ensures employees are working in a safe environment.

• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements| sales and activity reports| and other
performance data to measure productivity and goal achievement and to determine
areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly
from guests or from Guest Relations.

• Assists accounts receivable clerk in all aspects of job and in keeping all
invoices due below 60 days.

• Monitors that the supervisor is researching/processing all chargebacks and
rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all employees are adhering to proper cash handling procedures and
monitors overage/shortages.

• Manages employee hours.

• Works with the leadership team of the property to identify and implement
action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.

• Monitors employee attendance and records absences/tardiness.

• Promotes teamwork and employee morale.

• Keeps employees informed regarding new operational procedures| standards| or
programs.

• Assists supervisors in handling employee performance issues (e.g.|
performance reviews| counseling| and recommendations).

• Ensures all employees have complete knowledge of emergency procedures.

• Encourages employee relations through gifts| parties| outings.

• Creates incentives that will promote better service and profit for the
property.

• Assists operations manager in processing employee payroll weekly.

_

Assistant Front Desk Manager – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000VCZ
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Manage all front desk operations and ensure that all front desk associates
adhere to policies| procedures| regulations and standards presented by hotel
management. Ensuring that front desk operation runs smoothly in a professional
manner at all times. Perform all front desk related responsibilities and
duties when assigned or required. Perform duty manager related
responsibilities and duties when assigned or required. Ensure all front desk
agents have a clear expectations set to prioritize their responsibilities.
Serve as BSA Champion for the Front Office Department. Ensure appropriate and
adequate training of all front desk associates and supervisors including all
on-the-job| off-the-job and 15min training

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 2
Titles of Direct Reports – Front Desk Agent/Team Leader & Supervisor

CANDIDATE PROFILE

Experience:

Adequate experience in a similar supervisory position within front office department minimum 3 years within high volume 4 or 5 star hotel.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)
Innovative
Problem Solving and Complain Handling
Leadership
Development| Coaching and Training skills
Multi-Tasking
Strong organizational and time management skills
Opera/Marsha/IMS/GXP/Microsoft office and other systems knowledge

Education or Certification

Good level of English essential

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Be familiar with Hotel services| operational hours and ongoing promotions.
Have a thorough knowledge of JW Marriott Marquis Dubai products and services.
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections.
Maintain good working relationship with all hotel departments.
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.
Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.

Ensure daily all forms of communication are used to full capacity and relevant
information is handed over to the next shift throughout the shift and
briefings.

Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.
Ensure smooth check-in and check-out of all guests| and proper handling of all guest accounts.

Ensure that all concerned departments are informed in regards of room moves|
no-shows| early arrivals| special requests| repeat guests or other guest
preferences.

Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.
Have thorough knowledge of operational requirements for the front desk area.
Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.
Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.
Have a thorough knowledge of OPERA| MARSHA| IMS| GXP and other front office related operational software.
Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.
Support and practice Empowerment within front office
Ensure that each associate has a development plan and trained accordingly
Be able to work various shifts around the business needs to assist all front office sections.
Identify and resolve guests problems efficiently and resolve to the guest satisfaction
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
Have a thorough knowledge of all Emergency Procedures
Supervise guest registration and all relevant registration details required by the UAE law.
Assuring that all front desk associates are continually updated with hotel rates| packages and discounts
Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.
Be security conscious at all times and inform Manager on Duty of anything suspicious.
Identify guest service shortages and recommend improvements accordingly.
Ensure all front desk associates have a clear guidelines and direction to perform their daily duties
Report to work on time with proper uniform| including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.
Utilizing all available resources| follow up on previous shift requests and pending issues.
Each associate is expected to carry out| within their capabilities| all reasonable requests by management
Be flexible according to the business need
Have an excellent approach to customer service
Have strong organizational skills; always practice “Clean as you go”
At all times strive to represent Marriott in the most professional| courteous manner.
Be able to perform any additional scope of duties if requested by the Management.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.
Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 48 hours per week.

Senior Manager Revenue Management Analysis – Dubai Area Office

APPLY HERE

Job Number 19000VFU
Job Category Revenue Management
Location Dubai Area Office| Dubai| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY
The Senior Manager Revenue Management Analysis is responsible for the
development and refinement of pricing strategies for hotels in the Middle East
and Africa. Provides expert subject matter leadership and analytical support
to the continent and field teams| including analysis of competitive rates|
account pricing| incrementality| and market share. Also has responsibility for
the refinement of pricing strategies and analytical tools that support revenue
decisions. Represents the discipline and region on continent and global
projects.

SCOPE / BUSINESS CONTEXT / CANDIDATE PROFILE
Scope – Middle East and Africa – supporting all 30 Marriott Hotel Brands

CANDIDATE PROFILE

Candidate Profile
Equivalent work experience may be substituted for years of experience.

Experience
• Minimum 5 years of hotel Revenue Management experience required.
o Bachelor’s degree| preferably in a quantitative discipline (finance|
operations research| economics| mathematics| statistics| etc.).
o MBA| advanced degree in a quantitative discipline • Significant demonstrable
work experience in a quantitative discipline

CORE WORK ACTIVITIES
Skills and Knowledge
• Lead analysis to identify revenue and profit opportunities and work with the
Area Revenue and Sales Directors to focus and prioritize efforts to drive
performance
• Ability to take large volumes of complex information and present in a clear
and concise manner
• Good relationship management| strategic planning| communication| and
analytical skills
• Excellent demonstrated analytical ability| with experience in solving “real-
life” business problems
• Good organizational and time management skills and proven ability to handle
multi-task assignments
• Strong data analysis skills| including querying and manipulation of large
quantities of data using applications such as SAS| SQL| VBA| Tableau| Access
and Excel (pivot tables| modeling| etc.)
• Excellent knowledge in both the technical and strategic processes of Revenue
Management.
• Translation of analytical results into clear insights that understood by
Senior Executives
• Strong interpersonal and written and oral communication skills| as well as
public speaking
• Ability to work as a team member to achieve results in a teamwork
environment
• Ability to take large volumes of complex information and present it to
Senior Management in a clear| concise and complete manner which
facilitates executive decision making.
• Demonstrate success in evaluating risks and developing proactive strategies
and plans to mitigate business issues.
• Experience evaluating business trends| completing complex analysis| and
recommending specific actions
• Develops and maintains strong relationships with a broad group of
stakeholders to foster trust and influence key decisions.
• Strong hotel/ market experience and/or knowledge preferred with a
familiarity of Marriott lodging products/ brands/ hotel operations

MANAGEMENT COMPETENCIES
Leadership
• Communication – Actively listens and uses appropriate communication styles
to deliver complex information in a clear concise way and
influences others to accept a point of view| gain consensus| or take action.
• Problem Solving and Decision Making – Models and sets expectations for
solving complex problems| collecting and comparing information to evaluate
alternatives| considering their potential impact before making decisions|
involving others to gain agreement and support| and guiding others to
implement solutions.
• Professional Demeanor – Exhibits behavioral styles that convey confidence
and command respect from others; makes a good first impression
and represents the company in alignment with its values.

Managing Execution
• Contributing to Teams – participates as a member of a team to move the team
toward the completion of common goals while
fostering cohesion and collaboration among team members.
• Driving for Results – Focuses and supports others in accomplishing work
objectives.
• Planning and Organizing – Gathers information and resources required to set
a plan of action for self and/or others; prioritizes and arranges
work requirements self and/or others to accomplish goals and ensure work is
completed.

Building Relationships
• Coworker Relationships – Develops and uses collaborative relationships to
facilitate the accomplishment of work goals.
• Customer Relationships – Develops and sustains relationships based on an
understanding of customer needs and actions consistent with the company’s
service standards.
• Global Mindset – Supports employees and business partners with diverse
styles| abilities| motivations| and/or cultural perspectives; utilizes
• differences to drive innovation| engagement and enhance business results;
and ensures employees are given the opportunity to contribute to their full
potential.
• Generating Talent and Organizational Capability
• Organizational Capability – Evaluates and adapts the structure of
organizational units| jobs| and work processes to best fit the needs and/or
support the goals of an organizational unit.
• Talent Management – Provides guidance and feedback to help individuals
develop and strengthen skills and abilities needed to accomplish
work objectives.

Learning and Applying Personal Expertise
• Applied Learning – Seeks and makes the most of learning opportunities to
improve performance of self and/or others.
• Business Acumen – Understands and utilizes business information (e.g.| data
related to employee engagement| guest satisfaction| and
property financial performance) to manage everyday operations and generate
innovative solutions to approach business and administrative
challenges.
• Technical Acumen – Understands and utilizes professional skills and
knowledge in a specific functional area to conduct and manage everyday
business operations and generate innovative solutions to approach function-
specific work challenges.
• Revenue Management – Knowledge of revenue management concepts| processes and
strategies such as average daily rate| revenue per
available room| sales cycles and trends| account management| pricing and
inventory management. Skill in using a Yield Management
system and interpreting pricing and inventory reports.
• Analysis – The ability to analyze and summarize detailed data to make
inferences and recommendations. Included is the creation and
maintenance of spreadsheets for storing data.
• Research – Skill in collecting information from a variety of sources
relating to market data| historical cycles| travel and tourism trends| and
real estate market dynamics. The ability to know when to seek addition
information and where to look to find it.
• Computer Skills – The willingness to learn and ability to use computer
systems and software packages to input| access| modify| store| or
output information or to execute programs and analyses. This includes the
ability to enter and retrieve data from computer systems using a
keyboard| mouse| or trackball.
• Economics and Finance – Knowledge of economic principles and practices| P&L
statements| operating budgets| forecasting and
scheduling| and the reporting of financial data.
• Sales and Marketing – Knowledge of sales and marketing concepts including
principles and methods for showing| promoting and selling
products or services as well as marketing strategies and tactics.

Basic Competencies – Fundamental competencies required for accomplishing basic
work activities.
• Basic Computer Skills – Uses basic computer hardware and software (e.g.|
personal computers| word processing software| Internet
browsers| etc.). o Mathematical Reasoning – Demonstrates ability to add|
subtract| multiply| or divide quickly| correctly| and in a way that
allows one to solve work-related issues.
• Oral Comprehension – Demonstrates ability to listen to and understand
information and ideas presented through spoken words and
sentences. o Reading Comprehension – Demonstrates understanding of written
sentences and paragraphs in work-related documents.
• Writing – Communicates effectively in writing as appropriate for the needs
of the audience.
• Technical Expertise (Learning and Applying Personal Expertise) The following
are specific responsibilities and contributions critical to the
successful performance of the position: • Revenue Planning and Budget –
Utilizing the Annual Revenue Plan| work with Area Revenue
Leader to support the generation of brand RevPAR forecasts for the budget
(annual forecast) and monthly forecast submissions.
• Develop presentations to support all key business processes throughout the
year (e.g. Budget| LRP and State of Business presentations)
• Provide monthly analysis and critique to key stakeholders| including State
of the Business updates| Group Pace trends and Market Share
trends.
• Provide support and help maintain discipline tools and develop analysis to
identify revenue opportunities and analyze
performance for transient and group segments.
• Develop measurement techniques to evaluate the effectiveness of
property/brand pricing and major pricing initiatives

_

Manager – Specialty Outlet (Italian Restaurant) – Beach Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3893982
JOB DESCRIPTION[
We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.
As a Specialty Outlet Manager you are responsible for the short and long term
planning and the management of the respective outlet operations in the front
and back of house to achieve customer satisfaction and quality service while
meeting / exceeding financial goals and your role will include key
responsibilities such as:

Supervise good Guest service and serve Guests according to Hotel standard in order to ensure Guest satisfactio

Identify training needs and propose training plans in order to maintain standard of servic

Plan and conduct On and Off job training on monthy basis in order to achieve service standard and knowledge of colleagues
High level of computer/tech-literacy; experience with restaurant management software & MS office suite. Experience with any of the following systems would be well regarded: Resolution- Reserve out & Open Table
Management experience including: staff development and training- profit margins and operating costs- health and safety standards compliance- stock control
Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries
Be involved in outlet promotional activities
Create new promotions in order to attract Guests and meet revenue target
Prepare duty rota according to the forecast in order to ensure adequate manpower for operational needs
Evaluate performance of team and initiate promotions or internal transfers
Resolve Guests` complaints directly or consult with Outlet Manager to maintain Guest satisfaction
Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance
Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per Hotel standard

We are currently seeking for ambitious- dynamic- self motivated Food &
Beverage professionals who assist to organize and direct a team that develops
top quality of food & beverage products with prompt- accurate and personalized
service.

As a Specialty Outlet Manager you are responsible for the short and long term
planning and the management of the respective outlet operations in the front
and back of house to achieve customer satisfaction and quality service while
meeting / exceeding financial goals and your role will include key
responsibilities such as:

Education- Qualifications & Experiences

You must be a college / university degree graduate with a minimum of 2 years
proven work experience as an Assistant Manager / Outlet Manager in a similar
establishment. A passion for guest service with a good working knowledge of
regional Italian wines and cuisine. Previous work experience in the UAE is
beneficial. You should be a computer literate with effective communication
skills and an excellent command of written and spoken English.

Catering Sales Manager – JW Marriott Hotel Dubai

APPLY HERE

Job Number 19000U8H
Job Category Sales and Marketing
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The Catering Sales Manager is responsible for contracting and closing local
catering and social business and ensuring that business is turned over
properly and in a timely fashion for quality service delivery. The position is
responsible for achieving catering revenue goals by actively up-selling each
business opportunity to maximize revenue. The incumbent implements the brand’s
service strategy and applicable brand initiatives in all aspects of the sales
process and drives customer loyalty by delivering service excellence
throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing|
guest services| front desk| or related professional.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social
catering.

• Works collaboratively with off-property sales channels (e.g.| Sales Office|
Area Sales| EST) to ensure sales efforts are coordinated| complementary and
not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies| qualifies and solicits new catering business to achieve personal
and hotel revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and
hotel needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

• Designs| develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets| and provides
forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues| controlling expenses
and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales| kitchen| vendors| competitors| local
community| catering associations and other hotel departments in order to
ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s
Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service
expectations; serve the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

• Develops a close working relationship with operations to ensure execution of
strategies at the hotel level.

Additional Responsibilities

• Performs other duties| as assigned| to meet business needs.

_

Assistant Restaurant Manager – All Day Dining – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000UA6
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes JW Marriott.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Ensure staff is working together as a team to ensure optimum service and that
guest needs are met. Complete opening and closing duties as necessary|
including setting up necessary supplies and tools| cleaning all equipment and
areas| locking doors| etc. Maintain cleanliness of work areas throughout the
day| practicing clean-as-you-go procedures. Monitor dining rooms for seating
availability| service| safety| and well being of guests. Complete work orders
for maintenance repairs and submit to appropriate department or contact
directly for urgent repairs. Report any employee| guest| and/or vendor
incidents and accidents to management and Loss Prevention at the time of the
incident and/or accident. Communicate information to manager/supervisor by
documenting pertinent information in appropriate department. Assist management
in hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; and serve as a role model.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards| anticipate and address guests| service needs| assist
individuals with disabilities| and thank guests with genuine appreciation.
Speak with others using clear and professional language. Develop and maintain
positive working relationships with others| support team to reach common
goals| and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Stand| sit|
or walk for an extended period of time. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 25 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Assistant Banquet Manager – Arena – The Westin Dubai Mina Seyahi Beach Resort & Marina

APPLY HERE

Job Number 19000UY4
Job Category Event Management
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Dubai|
United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Meridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

Off-Site catering is an art and a science. The art is creating foods and
moods| as the caterer and client together turn a vision into reality. The
science is the business of measuring money| manpower| and material. Successful
off-Site caterers recognize the importance of both aspects-art and science-and
are able to work at both the creative and the financial levels.

Off-Site caterers meet the needs of all market segments| from the low-
budget customer who looks for the greatest quantity and quality for the least
amount of money| to the upscale client with an unlimited budget who wants the
highest level of service| the ultimate in food quality| and the finest in
appointments-crystal stemware| silver-plated flatware| and luxurious linens

In off-Site catering| there is only one chance to get it right. Many
events| such as wedding receptions| occur only once in a lifetime. Other
events are scheduled annually| quarterly| or on a regular basis.

_Job responsibilities will include| but not limited to the following:_

To positively contribute to the sales activities within your department/hotel and maximize sales opportunities and to be knowledgeable of company products.

Effectively manage the Conference and banqueting to ensure smooth operation and high standards of customer service and to manage large scale events.

Optimizing profits and increasing sales.

Monitors performance| assesses staff objectively and recommends training/ development option to improve skills levels.

Accepts responsibility/accountability for own decisions and explains the rational.

Communicates frequently a realistic picture of future plans so people know what has to be done and why.

Ambitious| target driven and trend-setting team player.

To give full cooperation to any client or colleagues requiring assistance in a prompt| caring and helpful manner.

Sets clear personal development targets which focus on behavioral improvement as much as professional/ technical skills.

To demonstrate a pride in workplace and a high level of commitment.

To strive to anticipate client needs wherever possible and react to these to enhance client satisfaction.

To be flexible in assisting around different areas of the hotel in response to business and client needs.

Willing to share freely knowledge information| ideas and experience to assist others.

Proactively initiates change in the workplace to achieve improvement in quality or efficiency.

Ensure all revenue opportunities are maximized through effective teamwork and development and will maintain strict liquor stock control

Accepts responsibility/accountability for own decisions and explains the rational.

_To move into this position you should have_

Tenure in current position minimum one year

Possess the ability to lead this unique and large operation

Ability to manage all aspects of the business (daily Operation| F&B cost| Marketing| budgeting| forecasting| quality control)

Ability to manage| train and develop a team of subordinates

Result oriented| proactive| innovative leader with an ability to lead and improvise in all situations.

Ambitious| target driven and trend-setting manager.

Good interpersonal| People management and Leadership skills.

Good working knowledge of Food & Beverage products and service standards

Knowledge of the Dubai market is desirable

Excellent command of the English language speaking| reading and writing

Requires good communication skills| both verbal and written.

Multiple language ability

Smart in appearance| Good interpersonal skills and well groomed

Good interpersonal skills

Hotel / High school or equivalent education required

Ace| Micros| Computer| and opera knowledge|

Multiple shifts with long hours should be expected

_

Assistant Beverage Manager – Arena – The Westin Dubai Mina Seyahi Beach Resort & Marina

APPLY HERE

Job Number 19000UVL
Job Category Food and Beverage & Culinary
Location The Westin Dubai Mina Seyahi Beach Resort & Marina| Dubai|
United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

Off-Site catering is an art and a science. The art is creating foods and
moods| as the caterer and client together turn a vision into reality. The
science is the business of measuring money| manpower| and material. Successful
off-Site caterers recognize the importance of both aspects-art and science-and
are able to work at both the creative and the financial levels.

Off-Site caterers meet the needs of all market segments| from the low-
budget customer who looks for the greatest quantity and quality for the least
amount of money| to the upscale client with an unlimited budget who wants the
highest level of service| the ultimate in food quality| and the finest in
appointments-crystal stemware| silver-plated flatware| and luxurious linens

In off-Site catering| there is only one chance to get it right. Many
events| such as wedding receptions| occur only once in a lifetime. Other
events are scheduled annually| quarterly| or on a regular basis.

_Job responsibilities will include| but not limited to the following:_

__

Ensures all compliance with Food & Beverage policies| standards and procedures by training| supervising| follow up and hands on management.

Implements agreed upon beverage policy and procedures throughout the Arena.

Manages in compliance with all applicable beverage & liquor laws.

Understands beverage control including days on hand| perpetual inventory| bar pars| portion control| cost controls| beverage potentials| mix of sales analysis of beverage| issue & returns| food standards and period and inventory.

Monitors adherence to all liquor control policies and procedures.

Ensures compliance with all beverage policies| standards and procedures.

Maintains food handling and sanitation standards.

Manages inventories according to budget and business levels.

Assists with the developing of menus and promotions including the training of associates.

Provides excellent customer service.

Empowers associates to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuing improvement.

Maintain close contact with beverage suppliers and explore opportunities for collaboration

_Tenure in current position minimum one year_

High school diploma or GED; 4 years’ experience in the food & beverage related professional era.

Minimum of 2 years’ beverage management experience within a complex or resort.

Experience in similar role of minimum 2 years

Creative| out of the box thinking

Beverage menu creation and cocktail developing experience

Good wine knowledge.

Fun| outgoing| energetic attitude

Ability to work under pressure

Excellent grooming standards

Willingness to develop team members and self

Flexibility to respond to a range of different work situations

Passion for delivering exceptional levels of guest service

Mgr-Banquets – Le Meridien Dubai Complex – Le Meridien Dubai Hotel & Conference Centre

APPLY HERE

Job Number 19000TDR
Job Category Event Management
Location Le Meridien Dubai Hotel & Conference Centre| Dubai| United Arab
Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the
success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).

• Applies knowledge of all laws| as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards| policies| and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to
individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action
plans.

• Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

_

Sales Manager- Chinese speaker required – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000TGR
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? Yes
Position Type Management
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Restaurant General Manager- Morimoto – Renaissance Downtown Hotel – Dubai

APPLY HERE

Job Number 19000TY0
Job Category Food and Beverage & Culinary
Location Renaissance Downtown Hotel| Dubai| Dubai| United Arab Emirates

Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service| if
applicable. Supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage|
culinary| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 2 years experience in the food and beverage| culinary| or
related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Human Resources Manager – Courtyard Dubai – Green Community

APPLY HERE

Job Number 19000U2R
Job Category Human Resources
Location Courtyard Dubai| Green Community| Dubai| United Arab Emirates

Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development. Additionally| he/she focuses on delivering HR
services that meet or exceed the needs of employees and enable business
success; as well as ensures compliance with all applicable laws| regulations
and operating procedures. Will be accommodated in the company housing.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the human resources|
management operations| or related professional area.

OR

• 2-year degree from an accredited university in Human Resources| Business
Administration| or related major; 1 year experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

_

Sales Manager – Marriott Hotel Al Jaddaf – Dubai

APPLY HERE

Job Number 19000U2X
Job Category Sales and Marketing
Location Marriott Hotel Al Jaddaf| Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Human Resources Manager – W Dubai – The Palm

APPLY HERE

Job Number 19000NFK
Job Category Human Resources
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

As a member of the property Human Resources (Talent) team| he/she works with
Human Resources team to carry out the daily activities of the Human Resource
Office including oversight of recruitment| total compensation| and training
and development. Additionally| he/she focuses on delivering HR services that
meet or exceed the needs of talent and enable business success; as well as
ensures compliance with all applicable laws| regulations and operating
procedures.

CANDIDATE PROFILE

Education and Experience

Worked/currently working as HR Manager is a must

Working in UAE/Gulf area is preferred

Italian/Spanish/Russian speaking is a plus

3+ years experience in the human resources management operations

High school diploma/2-year degree from an accredited university in Human Resources| Business Administration| or related major. CIPD qualified is a plus

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

_

Assistant Night Manager – Aloft Me’aisam – Dubai

APPLY HERE

Job Number 19000SW0
Job Category Rooms and Guest Services Operations
Location Aloft Me|aisam| Dubai| Dubai| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
We are looking for creative and passionate person with a sound understanding
of the front office function especially at Night. You will be supervising the
team of Welcomers and working together to exceed guest expectations at every
interaction.
Reporting directly to the Front Desk Manager| you will oversee all areas of
Front Office across Aloft and Element.

You will be required to have extensive knowledge of Front Office operations
including knowledge of Opera. You must be able to work towards brand standards
and have the ability to motivate your team.

We are thrilled to welcome you to the Aloft and Element Me’aisam| situated in
the heart of Dubai Production Zone. Located in proximity to Dubai Sports City
and the acclaimed Jumeirah Golf Estate| both hotels will provide two
incredibly unique hotel experiences.

The Aloft and Element Me’aisam| Dubai will offer travelers two distinct
lifestyle experiences amidst the buzzing Dubai Production Zone: Aloft will
offer a tech-forward| vibrant experience and a modern style that is different
by design| while the first Element in the Middle East region will appeal to
those wishing to be a bit more zen| balancing between life and work with a
focus on wellness on the road.

_

Manager| Sales & Catering Implementation| Middle East & Africa – Dubai Area Office

APPLY HERE

Job Number 19000U3T
Job Category Sales and Marketing
Location Dubai Area Office| Dubai| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY
Plans the implementation and delivers Marriott’s Sales & Catering Solutions to
Marriott properties and above property locations within the Continent. Works
closely with Continent Sales| Revenue| IT| Finance and HR teams to ensure that
both new and existing locations receive the appropriate Sales & Catering
solution among Marriott supported solutions (e.g. CI/TY| SFAWeb/GPO| OneSource
and / or Opera Sales & Catering with SFAWeb/GPO or on a standalone basis.

CANDIDATE PROFILE
Education and Experience
• High school diploma or GED and 6 years’ experience in the business| sales
and marketing| management operations| or related professional area OR 4-year
degree from an accredited university in Business Administration| Hotel and
Restaurant Management| or related major and 2 years’ experience in the
business| sales and marketing| management operations| or related professional
area.
• Demonstrated ability to deliver results under difficult conditions

Preferred
• Strong knowledge of Marriott Sales & Catering systems
• Undergraduate degree
• Strong computer skills/aptitude
• Analytical and audit skills
• Detail-oriented and organized
• Solid writing skills

CORE WORK ACTIVITIES:

Sales and Catering Implementation
• Coordinates the pre-planning| training and delivery activities for the
specific S&C solution (including all associated business process and reporting
needs).
• Influences and mentors’ associates and leaders in the training and
implementation process.
• Manages the on-site implementation of supported systems and business
process.
• Ensures all pre-cutover activities are complete and all user provisioning
and IT/Network activities are in place prior to go-live
• Manages projects within budget and ensures that the cost of delivery for
each property does not exceed the cost of the pre-defined implementation costs
of key solutions
• Supports post-cutover stabilization and collects feedback on continuous
improvement and communicate to S&C support team.
• Looks for opportunities for more efficient and effective delivery of S&C
solutions in conjunction with other disciplines (e.g. PMS| IT| Reservations|
etc.) and / or in-continent resources
• Creates a strategic plan for business unit leaders to ensure successful use
of sales and group technology.
• Identifes training gaps| provides feedback on existing training materials
and curriculums and partners with Learning + Development to produce effective
training materials.
• Manages compliance to training requirements and communicates results to
property| continent and company leaders.
• Travels (up to 75% of the time) to provide subject matter expertise and in-
market implementation support of sales and group technology.
• Transitions property to post-implementation support model once deployment is
complete

Provide continent| market| property and location support
• Provides detailed consultative collaboration to property| market and
continent leadership in order for the business to improve use of systems|
increases productivity of associates and assists in influencing the compliance
of standard processes.
• Develops and fosters relationships with continent| market| property|
franchise partner and headquarters leadership.
• Leads projects at new and converting properties to implement supported
systems through system set-up| training| data conversion| validation| business
processes and live support.
• Provides detailed| timely and written recommendations| current status and
next steps with timely and effective trip reports| implementation documents
and site visit recaps (schedule permitting).

Training and Content Development
• Delivers training for CI/TY| SFAWeb/GPO| OneSource and related technology
through digital learning platform| augmented| as needed| by live/in-person
and/or virtual training support.
• Provides feedback on training materials and partner with Learning +
Development to produce effective training resources.
• Evaluates training effectiveness through associate evaluation and leader
feedback
• Understands system configuration and business process changes that impact
training
• Ensures training is consistent across all delivery methods and among the
supported disciplines.

Supporting Operations
• Serves as an internal subject matter expert and resource for co-workers|
application teams and corporate associates.
• Provides Subject Matter Expertise to other initiatives and programs that are
impacted by systems.
• Understands the systems and technology used by Marriott International and
its impacts to sales| revenue management| event management and hotel
operations.

Managing Standard End-To-End Processes
• Promotes the organization’s awareness| understanding| and use of enterprise
standard end-to-end processes.
• Supports change management| communications and training as needed to drive
process and tool adoption| implementation and compliance.

Manage Internal and Administrative Processes
• Manages business travel and expenses according to the Marriott Travel &
Expense policy and department guidelines.
• Provides timely trip reports| written recaps| follow-up| expense reports and
other assignments
• Works effectively across continents| cultures| languages and diverse
business customs.