Job Number 19000WAN
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
Sheraton Grand Hotel| Dubai| United Arab Emirates.
Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square meters. Our expansive conference center
boasts meeting rooms with natural illumination and state-of-the-art
audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club
Lounge that has extensive services and exciting 31st-floor views.
To provide our hotel guests with an on brand personalized Sheraton experience
plus follow and implement the welcome/farewell modules and Sheraton Brand
Ensure that services provided are in harmony with our Sheraton core values
Ensure that our guests receive an on brand personalized arrival/departure experience.
Ensure smooth and clear communication with all other FO| HK| club and Room service associates.
Acquire the proper product and service knowledge needed to perform your job properly.
Be aware of the hotel Fire and Emergency procedures.
Deliver faxes| envelops| parcels and packages to guest rooms.
Room the guest and show the room features after check in as per Sheraton Brand Standards.
To load and unload luggage from vehicles.
Open transport doors and greet guests.
Be aware of daily functions| events| and VIP and group arrivals.
_SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES_
Good communication and Follow up skills.
Preferably computer skills.
Good command of English.
Organized and punctual.
Totally embrace the philosophy of guest and customer service and owns the guests.
Strive to achieve satisfaction and delight of our customers.
Is detail oriented.
Thrive on pride of work and its product.
Play as a team to achieve common goals.