Sales Intern – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000FNB
Job Category Sales and Marketing
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Wire Agent (Operator/Reservations Agent) – Aloft Palm Jumeirah – Dubai

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Job Number 190000RF
Job Category Rooms and Guest Services Operations
Location Aloft Palm Jumeirah| Dubai| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Sales Executive – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000FMJ
Job Category Sales and Marketing
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

The position assists with the soliciting and handling of sales opportunities.
Ensures business is turned over properly and in a timely fashion for proper
service delivery. Assists in leading all day-to-day activities related to
sales with a focus on building long-term| value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; no work experience required

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include participating on sales calls|
entertainment| FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Assists with managing and developing relationships with key internal and
external stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Supports the operational aspects of business booked (e.g.| generating
proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Assists in closing the best opportunities for the location based on market
conditions and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Sales Specialist – MEA – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19000EKW
Job Category Sales and Marketing
Location Marriott Hotel Downtown| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Assistant Sales Manager – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000EJG
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Marketing Manager – Le Royal Meridien Abu Dhabi – Abu Dhabi

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Job Number 18003ART
Job Category Sales and Marketing
Location Le Royal Meridien Abu Dhabi| Abu Dhabi| United Arab Emirates

Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

JOB SUMMARY

Responsible for completing marketing plan for property. Manages all e-commerce
opportunities. Develops a good working relationship with tourism bureaus and
community leaders.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing or
related professional area.

OR

• 2-year degree from an accredited university in Marketing| Business
Administration| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Conducting Daily Marketing Activities that Achieve Department Goals

• Assists in region-wide coordination of rooms| food and beverage| spa| and
golf promotions.

• Develops leisure marketing plan that addresses the distribution of rate
offers| packages and programs designed to build occupancy.

• Maintains| updates| and manages all web sites.

• Coordinates offers and information for all publications and inserts with
regard to brand loyalty reward mailings.

• Develops brochure and property collateral materials.

• Participates in all property imaging work (e.g.| signage).

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Ensures consistent marketing message is communicated in all advertising and
collateral efforts.

• Manages marketing budget throughout year.

• Provides regular tracking/ROI and analysis of promotions and website/email
campaigns| using industry averages for ROI calculation| and uses this
knowledge in future planning.

• Tracks return on investment (ROI) of all marketing initiatives| including
online| direct mail and print advertising.

• Keeps track of actual versus planned marketing budgets and provides input
and recommendations as needed regarding reallocation of funding.

• Ensures consistency in individual property|s voice on all guest touchpoints
and marketing communications| not only following corporate graphic standards|
but also on behalf of the individual property.

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Evaluates new marketing opportunities for the property.

• Ensures property is represented on all quality internet sites that have the
potential of providing business.

• Works closely with respective Convention Bureaus and Chambers of Tourism.

• Uses and interprets all reporting necessary for sound marketing
recommendations| including but not limited to DMA source market reports| past
guest lists (utilizing leisure rate codes) and tracking.

• Reviews and provides analysis on all website and email campaign tracking|
for both individual property sites as well as corporate email campaign results
and Marriott.com property reports.

• Develops strategic marketing plan for property| includes group| leisure and
local efforts.

• Plans and supervises all photo shoots| developing shot list while keeping
goals of property and brand image in mind.

Building Successful Relationships that Generate Sales & Marketing
Opportunities

• Identifies and communicates with distribution channels that can sell
distress inventory to drive property occupancy.

• Provides all sales channels with creative and unique tools to assist in the
sales and marketing of the property.

• Acts as liaison between corporate and individual properties in rolling out
programs and making sure that properties are taking advantage of all
opportunities provided through corporate.

• Works with media buyer to plan and execute advertising.

• Assists property in developing promotions for various campaigns| keeping in
mind strategy and goals of promotion as well as Look No Further prerequisites.

• Assists property with materials| tracking/analysis and presentations to
owners.

• Acts on behalf of property with all vendors| exacting a balance between
quality work and price| requesting estimates and approving all materials as
needed.

Additional Marketing Responsibilities

• Keeps detailed files and records on all matters relative to property|s
marketing materials (photo usage rights| vendor contracts| etc.).

• Ensures that property is following all corporate marketing guidelines.

• Approves all invoicing through MarrCom office.

_

Sales Coordinator Wholesale & Leisure – Fairmont The Palm- Dubai – United Arab Emirates-Dubai

APPLY HERE

Job Description – Sales Coordinator- Wholesale & Leisure (PMI01797)Employee Status:
Regular
Sales Coordinator-
Wholesale & Leisure
Members of our Sales
Office team do more than |sell| the warm- engaging and anticipative service
that Fairmont Hotels & Resorts is renowned for – they live it! Showcase
your outstanding interpersonal skills as a Sales Coordinator- where you will
provide organizational and administrative support to your team and memorable
service to your guests.
Hotel Overview:Fairmont The Palm is a
luxury- world-class resort located on the iconic Palm Jumeirah Island i

Dubai

The hotel features 381 guest rooms and suites with dedicate

Fairmont Gold rooms and lounge

A total of
ten
food and
beverage outlets on property plus 24-hour in-room dining—offer a mix of
culinary and entertainment options that mirror Dubai`s cosmopolitan air
including
an Asian Fusion- Indian- Mediterranean
and a Brazilian
Churrascaria experience. Fairmont The Palm also features an expansive pool and
beach area with a health club- Willow Stream Spa and the Fairmont Falcons
Juniors` Club.

Summary of Responsibilities:
Reporting to Area
Director of Sales Leisure- responsibilities and essential job functions include
but are not limited to the following:

Consistently offer
professional- friendly and engaging service
Ensure prompt and courteous
service is extended to both internal and external customers
Escort- organize and own general
inquiries on-site inspections and FAM trips
Manage the extranet of key
account partners and support with reservations whenever required
Audit tour operator websites
for content accuracy on quarterly basis
Conduct weekly tour operator
pricing check for strategic planning
Extend administrative support
for health & safety check on a yearly basis
Prioritize all telephone calls
and in-person visitors- scheduling
appointments as required
Maintain a positive
relationship with all guests- vendors- Colleagues and global sales network
Ensure all sales promotional
literature is current and updated
Update convention bureau lists
Prepare and disseminate
month-end reports
Provide all administration
duties for the Sales office
Assist with the maintenance of
accounts- contact- activity and business details within appropriate
software applications
Follow departmental policies
and procedures
Follow all safety

policies
Other duties as assigned

Qualifications:
Previous hotel sales and/or
reservation experience with established contacts preferred
Computer literate in Microsoft
Window applications and/or relevant computer applications required

University/College degree in a
related discipline an asset
Excellent communication skills-
both written and verbal required
Strong interpersonal and
problem solving abilities
Highly responsible &
reliable
Ability to focus attention on
guest needs- remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent sitting throughout shiftOccasional lifting and carrying up to 20 lbsOccasional bending- kneeling- pushing- pulling and walkingOccasional ascending or descending ladders- stairs and rampsVisa Requirements:
Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

Director of Sales – La Ville Hotel & Suites CITY WALK – Dubai

APPLY HERE

Job Number 19000DGE
Job Category Sales and Marketing
Location La Ville Hotel & Suites CITY WALK| Dubai| Autograph Collection|
Dubai| United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where details play a leading role to deliver uniqueness| where creativity is
the main character to create experiences informed by unique perspectives on
design| craft and hospitality – Autograph Collection is the place for
unconventional hotel experiences. If you want to be part of something Exactly
Like Nothing Else| you are ready to join the _La Ville Hotel & Suites City
Walk Dubai Autograph Collection_ and champion individuality.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| GSO) to ensure the property needs are being achieved and
the sales efforts are complementary| not duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

_

Multi Property Sales Manager for Aloft Abu Dhabi & Aloft Al Ain (Based in Abu Dhabi) – Aloft Al Ain – Al Ain

APPLY HERE

Job Number 19000DHL
Job Category Sales and Marketing
Location Aloft Al Ain| Al Ain| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Area Director| Marketing UAE – Luxury Brands – Dubai Area Office – Dubai

APPLY HERE

Job Number 190007BQ
Job Category Sales and Marketing
Location Dubai Area Office| Dubai| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY
The UAE Area Director| Marketing – Luxury Brands will support the hotels drive
all aspects of marketing efforts in the areas of loyalty| digital|
partnerships| field marketing and program activation to generate profitable
revenue to increase RevPAR| market share| and brand awareness and as such
support hotels business goals| drive commercial performance and strengthen our
luxury brands in the UAE. The role will support each hotel’s Director of Sales
and Marketing/Directors of Marketing efforts to understand and apply consumer
insights into hotel marketing plans and deliverables| confirm that marketing
activities are aligned with the hotel’s business plan and need times| maximize
efficiency of hotel marketing spend| and develop hotel collateral and co-op
campaigns. This position will also closely partner with the Middle East and
Africa Luxury Brands team to ensure that the global vision is applied in the
UAE and programming is aligned with brand standards| brand voice and fully
utilizes all available tools and resources. The role will work closely with
global| regional and hotel leadership and as well Sales & Distribution|
Revenue and Operations teams towards objectives.
Key accountability areas include: (1) developing and implementing property and
market-based strategic plans for both operating and pre-opening hotels based
on local need-time and demand generation opportunities and (2) executing and
ensuring pull through of marketing programs| channels| platforms and
initiatives

CANDIDATE PROFILE

Education and Experience
• College degree in hospitality management or marketing preferred.
• Preferably has 10+ years global marketing leadership experience from within
the luxury hospitality or luxury retail sector.
• Experience leading a team.
• Experience in corporate marketing communications| brand management or
advertising agency
• 1-3 years internet marketing experience| including awareness of search
engines and web optimization tactics.

Skills and Competencies
• Demonstrated ability to develop and implement successful marketing
strategies for individual properties| including specialized amenities such as
golf or spas.
• Ability to work autonomously.
• Demonstrated ability to maintain and grow business of complex hotels with
effective marketing plans and programs.
• Proven track record of excelling in property marketing role and providing
consistent high level marketing leadership.
• Demonstrated ability to use standard software applications (e.g. Excel|
PowerPoint| on-line database applications| internet).
• Excellent relationship management and negotiation skills; demonstrated
ability to develop and maintain relationships with senior leaders (e.g. GMs|
Sales and Revenue Leaders| Regional Team| media representatives) and external
agencies and partners.
• Strong problem solving and decision making skills.
• Able to effectively prioritize multiple tasks for multiple stakeholders.
• Capable of listening and counseling stakeholders on best approach| including
what non-value add efforts to drop.
• Deep knowledge of leisure| group| and business transient hospitality
business in defined market(s).
• Knowledge of hotel sales and operations and associated challenges from the
marketing perspective.
• Knowledge of food and beverage marketing trends.
• Knowledge of need time strategy as developed by Revenue Management.
• Understands how to apply and leverage corporate marketing programs|
platforms| and tools.

CORE WORK ACTIVITIES
Develops and implements property and market-based strategic plans| for both
operating and pre-opening hotel| based on local need-time and demand
generation opportunities.
• Reviews and collaborates on marketing elements of hotel business plans;
Understands and applies regional consumer insights into hotel business plan.
• For pre-opening hotels| lead strategy and provide guidance to setup the
right tools and resources during ramp up to opening
• Confirms defined marketing activities are appropriate to achieve desired
hotel business objectives; Guides local property marketing spend to ensure
maximum productivity/ROI and brand identity/marketing communications standards
adherence and to eliminate non-value-added expenditures.
• Incorporates global brand marketing objectives into the hotel plans| when
appropriate (i.e. brand voice| participation in any required global brand
marketing activities).
• Liaise with the Digital Field Marketing Manager to ensure online platforms|
digital campaigns| CRM and media are optimized to drive improved revenue and
profitability to the hotels
• Analyzes and directs property decision on marketing channel mix; makes
recommendations to the Regional VP of Sales and Brand Marketing and the hotel
Director of Sales and Marketing.
• Reviews and evaluates hotel| regional and tactical online analytics to help
guide marketing strategy.
• Selectively attends hotel strategy planning meetings with strategic agency.

Leads and executes pull through of marketing programs| channels| platforms and
initiatives.
• Develops or consults on hotel collateral| specifically helping hotels make
appropriate decisions on what collateral can benefit from using a template vs.
customized materials. Ensures hotel compliance with brand standards and brand
voice in all collateral.
• Develops and executes integrated marketing campaigns (e.g. print| banner
ads| email| hotel website)| using best practices and in alignment with brand
identity.
• Identifies opportunities to plan multi-hotel promotional marketing
activities. Works with revenue management partner to develop relevant
promotions and packages.
• Drive the positioning / activation of the restaurants & bars on the local
market. Work with internal and external resources to define clear positioning
for relevant outlets that resonates under the overall hotel positioning.
Develop & implement local marketing activities aiming to engage with locals
and increase capture ratio from in-house guests.
• Act as a Brand Champion with the hotel teams. Together with the hotels teams
and MEA Brand team| drives brand activation and ensure the brand experience
comes alive through the hotels ‘messaging and guest experience.
• Work closely with the Continent PR teams to define unique stories that
assist amplify the positioning of the hotels and the luxury brand and increase
awareness across the eight luxury brands
• Works closely with Digital Field Marketing teams to develops eMarketing and
paid on-line advertising strategies for stakeholder properties (e.g. Onsite
marketing| email campaigns| PPC keyword submissions| SEO| eBrochures/modules|
eProposals| eChannel advertising) maximizing on-line marketing opportunities
(e.g. cvent| starcite) and other digital media. Maintains frequent| active
engagement with eCommerce manager to ensure alignment| pull-through| and 2-way
communication about the status| performance evaluation| opportunities| and
issues related to online programs and initiatives.
• Ensures corporate| and/or regional marketing programs are pulled through at
the property level; Supports deployment of new marketing and initiatives.
• Executes photo and video shoots for and with hotels| as needed.
• Ensures hotels within a geographically defined cluster are correctly
positioned relative to each other.
• Coordinates with hotel General Managers| Sales and Revenue leaders with
marketing program details; updates hotels on the status of programs ensuring
follow-through and property “buy in” on customer service needs.
• Activates loyalty program at the regional level and help hotels with Rewards
strategy.

Providing Technical Support and Consultation
• Provides technical expertise and technical leadership within own and other
teams.
• Provides recommendations to improve the effectiveness of processes and
programs.
• Demonstrates advanced knowledge of job-relevant issues| products| systems|
and processes.
• Demonstrates advanced knowledge of function-specific procedures.
• Applies knowledge/judgment to achieve business goals.
• Foresees| identifies and resolves problems.
• Keeps up-to-date technically and applies new knowledge to job.
• Performs other reasonable duties as required for this position.

Additional Key Contributions
• Acts as a marketing subject matter expert for GMs| Sales Leaders and
Managers| and Revenue leaders.
• Builds and maintain close relationships with other continent-based marketing
professionals| GMs| Sales Leaders| and Revenue Leaders.
• Completes Measurement/Reporting:
o Maintains accurate and up-to-date property initiative| tracking| and budget
data/reports using project management system.
o Measures and reports success of property marketing performance to
stakeholders using relevant tools.
o Applies insights to future marketing activities.

_

Assistant Sales Manager – Dubai Marriott Harbour Hotel & Suites – Dubai

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Job Number 19000DMG
Job Category Sales and Marketing
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Concept Store Sales Assistant – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000DM3
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Marketing Executive – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 19000DGW
Job Category Sales and Marketing
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

The Marketing Executive is the voice of the hotel| acting as a Brand Champion
for the hotel and will be responsible for assisting and executing all
Marketing projects and initiatives| supporting with Social Media tasks and
monitoring the hotel’s PR activities. This role is especially focused on the
marketing and promotion of the hotel’s F&B outlets and is responsible for
updating and maintaining all marketing channels| both internal and external.

The Marketing Executive has knowledge of the individual outlets’ targets as
well as the hotel’s annual goals and the spa goals. The role requires
executing the implementation of the overall Marketing Strategy for F&B and Spa
with the support of team members and assisting with the day-to-administration
responsibilities in an efficient| professional and courteous manner.

The Marketing Executive will need to work with the graphic design team and be
responsible for overlooking the creation of design templates for all of the
hotel’s promotional requirements| following brand standards. The role will
require working on the Marketing campaign plan together with the team as well
as meeting print and digital media| suppliers and partners and negotiating
rates for advertising and promotion of the hotel. The Marketing Executive will
need to be comfortable with meeting media and showing the hotel and its
features. The Marketing Executive will support the F&B team and Spa team| as
well as other departments with the creation| launch| promotion and execution
of new concepts from start to finish. This person will also be responsible for
assisting and coordinating photography and video production for the hotel when
required; managing multiple projects at the same time and successfully
coordinating with internal teams| external clients and guests.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Education:

Bachelor degree required; additional education in sales and marketing fields
preferred.

Experience:

At least 2 years of experience as a Marketing Coordinator or 1 year as a
Marketing Executive.

Prior Dubai experience is preferred.

Further experience in a supervisory position preferred.

SPECIFIC DUTIES

-Together with the Marketing team put together an annual marketing plan for the hotel/room’s piece| Spa and F&B.

-Create and Execute detailed marketing campaigns throughout the year for each key initiative

-Under the guidance of the Director of Marketing and PR| research and identify all necessary collateral required for the hotel generally and per outlet. This will range from copywriting for hotel flyers| artworks and brochures to specific promotional requirements across the property.

-Assist with developing and implementing communications support strategies

-Work with partners for the hotel to activate and leverage the hotel’s positioning in the market.

-Develop and maintain strong relations with the local media community

-Support with all requests for the Sales Team and other departments as well

-Conduct regular check-up rounds with the graphic designers to ensure all follows brand requirements

-Support the marketing team with all admin-related tasks from BO signatures| follow-ups and more

-Take minutes during all key meetings with the F&B and Spa teams

-Respond to media enquiries and information requests

-Proactively and regularly share updates and highlights with the media on new promotions in the hotel

-Research and seek innovative communication and promotion opportunities

-Ensure the hotel is properly positioned on all third party and internal platforms

-Maintain positive online presence by managing website and third party sites

-Working closely with the team to take full responsibility for the creation of a monthly newsletter. This involves assisting with copywriting| proof-checking and layout decisions.

-Ensure that all deadlines are met (for campaign launch plans| magazine ad submissions| etc.)

-Identify through brainstorming sessions with key department heads opportunities to execute value-added mailings to the database and third-party databases

-Send out promotional HTMLs and SMS dispatches regularly and heavily grow the database

-Further to the previous point| database growth will be a key focus area

-Come up with innovative and highly creative digital marketing campaigns

-Together with the regional E-commerce team review third party websites such as OTAs and blogs to ensure recent photos and information is correct

-Use strategic marketing tools to drive incremental room| F&B| Spa and ancillary revenue

-Target hotel’s in-house and long-stay guests through strategic promotions

-Ensure Brand Standards compliance through all initiatives

-Share monthly insights on trends in the market and marketing channel analysis.

-Educate relevant on-property associates on marketing promotions| strategies and trends

-Supervise and manage administrative systems: including monitoring of project costs| PR contacts database| hotel information| photographs| TV slides| video library| distribution of PR releases| monitoring| measuring and recording of all media clippings and —-impressions

-Produce regular activity reports including monthly KPI and others

– Any other administrative support for the Marketing Manager and Director of
Marketing and PR when needed

-Other ad hoc duties as required

SPECIFIC JOB KNOWLEDGE| SKILLS AND ABILITIES

Excellent organizational/administrative skills with office management
experience

Ability to priorities tasks and to manage workload using own initiative

Ability to multi-task and work under pressure with limited resources

Strong writing skills with excellent spelling & grammar

Excellent computer skills and detailed knowledge of various computer programs|
including a strong proficiency of MS Excel| Power point

Previous experience in hotel| travel & tourism| service sector preferred

Has around 1-2 years of experience working in Marketing

Has a creative vision

Is familiar with publishing tools and has a detailed understanding of design
best practices and priorities.

Education in Marketing or advertising preferred.

Strategic thinking & self-starter.

Must be able to work with others to solve complex problems

Must take initiative to see and define new opportunities and put plans in
place to exploit them.

Show understanding and interest in Social Media including Twitter| Facebook|
Instagram| Youtube| Pinterest| Linked In| etc.

Ability to maintain complete confidentiality at all times

High degree of personal loyalty and integrity

Team player

Highly professional in appearance| character and conduct

Positive attitude and team spirit

Effective interpersonal skills| resourcefulness and creativity

Display passion for the job

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Sales & Marketing Coordinator – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19000DJI
Job Category Sales and Marketing
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

__

_JOB SUMMARY_

_

Responsible for providing administrative and research support to the Director
of Sales as well as proactively researching sales leads to achieve an agreed
number of appointments for the on property Sales Team and managing a portfolio
of telesales accounts to an agreed target. Responsible for ecommerce
administration for the hotels to include the full maintenance of HWS to audit
standard| epic as required| reporting of results through ECM1 reports to
support the Cluster eCommerce Manager for Dubai in administrative functions.
Identifies new business leads in conference| group and transient markets and
researches these for the on property team as required. Assists in| hotel
marketing promotions direct mailings| the planning and undertaking of
hospitality events| tradeshows| sales trips and familiarisation events.
Responsible for the handling phone inquiries for Sales and managing flow
through of relevant inquiries to the Property sales team.

CANDIDATE PROFILE

Experience:

Previous experience working in a sales and administrative role

Skills and Knowledge

An understanding of sales processes; can effectively make research calls to new and existing clients and secure appointments for the cluster sales team
B fully aware of and adhere to Hotel policies on processing of entry visas
Be fully competent on the approach of program for visa application
Possesses excellent telephone skills
An understanding of contractual agreements and legal implications.
Strong communication skills (verbal| listening| writing)
Strong organization skills
Ability to solve problems
Demonstrates high level of interpersonal skills
Excellent IT literacy including Microsoft Office| excel| PowerPoint| Internet
Excellent customer relations skills
Ability to develop and maintain relationships e.g.| associates| customers| vendors
Ability to work collaboratively with other hotel departments to provide exceptional customer service
Ability to understand| execute and support Marriott Customer Service Standards and Marriott Brand Standards

Education or Certification

Excellent level of English essential
Numerate –

Business Results

Balanced Scorecard Results: Implements strategies and executes activities to
drive and continuously improve financial results| guest satisfaction| human
capital index and market share

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

E Commerce

Work and support maintenance of HWS to audit standard including EPIC for JW Marriott Marquis Hotel Dubai
Support and achieve green measurement on ecommerce evaluation tools and hotels S&M audit section for e commerce
Execute a monthly plan and tracking to ensure all e commerce duties are completed on a timely basis
Liaise with Marriott Leaders responsible eCommerce and eChannels to ensure compliance and delivery
To support the eCommerce Manager in liaising with eChannel Account Managers and build relationships to further enhance this area
Take part in conference calls/meetings to continually improve knowledge in this area
Responsible for maintaining hotel images on the picture store and coordinating hotel photo shoots if required.

Sales Co-ordination

Researches new clients through sales tools including Opera Sale & Catering| internet and market information|
Secures an agreed number of appointments for the Property Sales Team.
Will manage a maximum of 10-20 telesales accounts for the cluster| will be required to liaise with Market Sale as required.
Correctly inputs all research calls made into Opera S&C in accordance with the required audit standards
Updates the monthly tracking tools and other sales reports as required.
Manages the administration of cluster client corporate hospitality events including booking tickets| confirming clients| organising transport and liaising with suppliers.
Maintains accurate and up to date account data and reporting using Marriott systems including all data compliance reports.
Assist with and conducts site inspections as required

OTHERS

Performs other related tasks as assigned by management.
Complies with Marriott International Hotels Limited Regional Office policies and procedures.
Working hours as required to do your job but normally not less than 40 hours per week.

__

# TRAINING

All statutory Marriott training schemes.

Including: Orientation| on boarding| Telephone etiquette| Problem Free Stay|
Grooming| 100% Leaders

# WORKING CONDITIONS

_All Uniformed Associates are provided with a Marriott Uniform._

_All associates are expected to wear the correct uniform| and their name
badge at all times. You are required to maintain high standards of personal
hygiene| ensuring that you are always clean and well turned out during your
working hours. In the eyes of the guest| you represent Marriott._

._

]

Cluster Reservations Agent – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore| must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservations Agent| you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservations Agent is
responsible for offering excellent customer service| options| and other
solutions to meet Guest and customer needs. Specifically| a Cluster
Reservations Agent will perform the following tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Marketing & Communications Executive – Rotana Corporate Office – Abu Dhabi

APPLY HERE


JOB REF: 3883010
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Marketing &
Communication professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
guests.
As a Marketing & Communications Executive you are responsible for assisting
the Corporate Vice President – Marketing and Corporate MarCom Team in the
effective implementation of marketing and promotional strategies for the
positioning of the company as highly desirable to its identified target
markets and within the parameters set by Rotana. In addition you ar

responsible to assist in the day-to-day operation of the department- whereb

your role will include key responsibilities such as:

. Maintain and implement an effective filing and administrative system for all
matters related to the department

. Identify and maintain a comprehensive database of customers- sponsors- media
and any other potential client base for effective and targeted communication

. Formulate all correspondence related to the client base- media- sponsorship
proposals- letters of thanks and appreciation and any other required business
correspondence

. Assist in maintaining an effective and updated file of the company`s press
kit- biographies- developments and photography

. Handle all dissemination of information to the media and to maintain an
effective working relationship with all members of target media- electronic
and print- local- national and international to encourage and maximize
coverage of all events and promotions

. Assist in hosting members of the media- strategic partners and clients at
functions and events whenever required

. Assist with the production of all promotional material- including gathering
of supporting data and collateral and briefing the advertising agencies and/or
printers

. Assist in establishing effective relations with agencies to devise and
maximize publicity materials (printed collaterals- radio campaigns-
advertising- etc.)

. Assist in managing the online content and imagery of Rotana and the
property(s) on rotana.com and in other publications- e.g. within the Intranet

. Monitor all media releases for Rotana- its properties and for the
competition

. Assist with the effective communication with all MarCom Teams in the
properties

. Assist in managing effective direct marketing campaigns to identified target
markets using either surface or electronic mailing means- including but not
limited to Rotana Rewards

We are currently seeking for passionate and dynamic guest focused Marketing &
Communication professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
guests.

As a Marketing & Communications Executive you are responsible for assisting
the Corporate Vice President – Marketing and Corporate MarCom Team in the
effective implementation of marketing and promotional strategies for the
positioning of the company as highly desirable to its identified target
markets and within the parameters set by Rotana. In addition you are
responsible to assist in the day-to-day operation of the department- whereby
your role will include key responsibilities such as:

. Maintain and implement an effective filing and administrative system for all
matters related to the department

. Identify and maintain a comprehensive database of customers- sponsors- media
and any other potential client base for effective and targeted communication

. Formulate all correspondence related to the client base- media- sponsorship
proposals- letters of thanks and appreciation and any other required business
correspondence

. Assist in maintaining an effective and updated file of the company`s press
kit- biographies- developments and photography

. Handle all dissemination of information to the media and to maintain an
effective working relationship with all members of target media- electronic
and print- local- national and international to encourage and maximize
coverage of all events and promotions

. Assist in hosting members of the media- strategic partners and clients at
functions and events whenever required

. Assist with the production of all promotional material- including gathering
of supporting data and collateral and briefing the advertising agencies and/or
printers

. Assist in establishing effective relations with agencies to devise and
maximize publicity materials (printed collaterals- radio campaigns-
advertising- etc.)

. Assist in managing the online content and imagery of Rotana and the
property(s) on rotana.com and in other publications- e.g. within the Intranet

. Monitor all media releases for Rotana- its properties and for the
competition

. Assist with the effective communication with all MarCom Teams in the
properties

. Assist in managing effective direct marketing campaigns to identified target
markets using either surface or electronic mailing means- including but not
limited to Rotana Rewards

Education- Qualifications & Experiences

You should be an advertising- marketing or communication graduate with
preferable experiences in a similar field. You must be a computer literate
with fluent and effective communication skills- verbal and written in English
and preferably Arabic.

Reservations Agent – Yas Island Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3883012
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Revenue
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective
communication on all reservations made to ensure smooth and efficient service
delivery and your role will include key responsibilities such as:
. Process and confirm guest room reservations made by clients on the phone-
letter or fax
. Input all reservations into the computer- recording all pertinen

information and attend to inquiries- complaints and requests regardin

reservation

. Remain up to date with all the promotions in and around the hotel and follo

established procedures to process all room reservations- rates- confirmations-
hotel facilities- etc.
. Show complete product knowledge- understand rate structure and apply rate
management
. Maintain established filing system for all correspondence and collate
reports as required by Reservations Manager or Supervisor
. Promote and maintain good public relations and endeavors to maximize
business
. Maintain an accurate room status at all times
. Ensure all incoming calls are answered as per the Rotana standards-
information received by fax is inputted and check constantly the incoming
e-mails
. Organize visa request for hotel guest as per hotel policy and up-sell
whenever an opportunity is identified

We are currently seeking for passionate and dynamic guest focused Revenue
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective
communication on all reservations made to ensure smooth and efficient service
delivery and your role will include key responsibilities such as:

. Process and confirm guest room reservations made by clients on the phone-
letter or fax
. Input all reservations into the computer- recording all pertinent
information and attend to inquiries- complaints and requests regarding
reservations
. Remain up to date with all the promotions in and around the hotel and follow
established procedures to process all room reservations- rates- confirmations-
hotel facilities- etc.
. Show complete product knowledge- understand rate structure and apply rate
management
. Maintain established filing system for all correspondence and collate
reports as required by Reservations Manager or Supervisor
. Promote and maintain good public relations and endeavors to maximize
business
. Maintain an accurate room status at all times
. Ensure all incoming calls are answered as per the Rotana standards-
information received by fax is inputted and check constantly the incoming
e-mails
. Organize visa request for hotel guest as per hotel policy and up-sell
whenever an opportunity is identified

Education- Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous
experience in hotel reservations. You must be a computer literate with
excellent communication skills- written and oral proficiency in English- while
additional language skills are an asset.

Sales Manager Corporate – Four Points by Sheraton Sheikh Zayed Road – Dubai

APPLY HERE

Job Number 19000D1P
Job Category Sales and Marketing
Location Four Points by Sheraton Sheikh Zayed Road| Dubai| Dubai| United
Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Manages and develops relationships with key internal and external
stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to
Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the location based on market conditions
and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Area Director| Marketing UAE – Luxury Brands – Dubai Area Office – Dubai

APPLY HERE

Job Number 190007BQ
Job Category Sales and Marketing
Location Dubai Area Office| Dubai| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY
The UAE Area Director| Marketing – Luxury Brands will support the hotels drive
all aspects of marketing efforts in the areas of loyalty| digital|
partnerships| field marketing and program activation to generate profitable
revenue to increase RevPAR| market share| and brand awareness and as such
support hotels business goals| drive commercial performance and strengthen our
luxury brands in the UAE. The role will support each hotel’s Director of Sales
and Marketing/Directors of Marketing efforts to understand and apply consumer
insights into hotel marketing plans and deliverables| confirm that marketing
activities are aligned with the hotel’s business plan and need times| maximize
efficiency of hotel marketing spend| and develop hotel collateral and co-op
campaigns. This position will also closely partner with the Middle East and
Africa Luxury Brands team to ensure that the global vision is applied in the
UAE and programming is aligned with brand standards| brand voice and fully
utilizes all available tools and resources. The role will work closely with
global| regional and hotel leadership and as well Sales & Distribution|
Revenue and Operations teams towards objectives.
Key accountability areas include: (1) developing and implementing property and
market-based strategic plans for both operating and pre-opening hotels based
on local need-time and demand generation opportunities and (2) executing and
ensuring pull through of marketing programs| channels| platforms and
initiatives

CANDIDATE PROFILE

Education and Experience
• College degree in hospitality management or marketing preferred.
• Preferably has 10+ years global marketing leadership experience from within
the luxury hospitality or luxury retail sector.
• Experience leading a team.
• Experience in corporate marketing communications| brand management or
advertising agency
• 1-3 years internet marketing experience| including awareness of search
engines and web optimization tactics.

Skills and Competencies
• Demonstrated ability to develop and implement successful marketing
strategies for individual properties| including specialized amenities such as
golf or spas.
• Ability to work autonomously.
• Demonstrated ability to maintain and grow business of complex hotels with
effective marketing plans and programs.
• Proven track record of excelling in property marketing role and providing
consistent high level marketing leadership.
• Demonstrated ability to use standard software applications (e.g. Excel|
PowerPoint| on-line database applications| internet).
• Excellent relationship management and negotiation skills; demonstrated
ability to develop and maintain relationships with senior leaders (e.g. GMs|
Sales and Revenue Leaders| Regional Team| media representatives) and external
agencies and partners.
• Strong problem solving and decision making skills.
• Able to effectively prioritize multiple tasks for multiple stakeholders.
• Capable of listening and counseling stakeholders on best approach| including
what non-value add efforts to drop.
• Deep knowledge of leisure| group| and business transient hospitality
business in defined market(s).
• Knowledge of hotel sales and operations and associated challenges from the
marketing perspective.
• Knowledge of food and beverage marketing trends.
• Knowledge of need time strategy as developed by Revenue Management.
• Understands how to apply and leverage corporate marketing programs|
platforms| and tools.

CORE WORK ACTIVITIES
Develops and implements property and market-based strategic plans| for both
operating and pre-opening hotel| based on local need-time and demand
generation opportunities.
• Reviews and collaborates on marketing elements of hotel business plans;
Understands and applies regional consumer insights into hotel business plan.
• For pre-opening hotels| lead strategy and provide guidance to setup the
right tools and resources during ramp up to opening
• Confirms defined marketing activities are appropriate to achieve desired
hotel business objectives; Guides local property marketing spend to ensure
maximum productivity/ROI and brand identity/marketing communications standards
adherence and to eliminate non-value-added expenditures.
• Incorporates global brand marketing objectives into the hotel plans| when
appropriate (i.e. brand voice| participation in any required global brand
marketing activities).
• Liaise with the Digital Field Marketing Manager to ensure online platforms|
digital campaigns| CRM and media are optimized to drive improved revenue and
profitability to the hotels
• Analyzes and directs property decision on marketing channel mix; makes
recommendations to the Regional VP of Sales and Brand Marketing and the hotel
Director of Sales and Marketing.
• Reviews and evaluates hotel| regional and tactical online analytics to help
guide marketing strategy.
• Selectively attends hotel strategy planning meetings with strategic agency.

Leads and executes pull through of marketing programs| channels| platforms and
initiatives.
• Develops or consults on hotel collateral| specifically helping hotels make
appropriate decisions on what collateral can benefit from using a template vs.
customized materials. Ensures hotel compliance with brand standards and brand
voice in all collateral.
• Develops and executes integrated marketing campaigns (e.g. print| banner
ads| email| hotel website)| using best practices and in alignment with brand
identity.
• Identifies opportunities to plan multi-hotel promotional marketing
activities. Works with revenue management partner to develop relevant
promotions and packages.
• Drive the positioning / activation of the restaurants & bars on the local
market. Work with internal and external resources to define clear positioning
for relevant outlets that resonates under the overall hotel positioning.
Develop & implement local marketing activities aiming to engage with locals
and increase capture ratio from in-house guests.
• Act as a Brand Champion with the hotel teams. Together with the hotels teams
and MEA Brand team| drives brand activation and ensure the brand experience
comes alive through the hotels ‘messaging and guest experience.
• Work closely with the Continent PR teams to define unique stories that
assist amplify the positioning of the hotels and the luxury brand and increase
awareness across the eight luxury brands
• Works closely with Digital Field Marketing teams to develops eMarketing and
paid on-line advertising strategies for stakeholder properties (e.g. Onsite
marketing| email campaigns| PPC keyword submissions| SEO| eBrochures/modules|
eProposals| eChannel advertising) maximizing on-line marketing opportunities
(e.g. cvent| starcite) and other digital media. Maintains frequent| active
engagement with eCommerce manager to ensure alignment| pull-through| and 2-way
communication about the status| performance evaluation| opportunities| and
issues related to online programs and initiatives.
• Ensures corporate| and/or regional marketing programs are pulled through at
the property level; Supports deployment of new marketing and initiatives.
• Executes photo and video shoots for and with hotels| as needed.
• Ensures hotels within a geographically defined cluster are correctly
positioned relative to each other.
• Coordinates with hotel General Managers| Sales and Revenue leaders with
marketing program details; updates hotels on the status of programs ensuring
follow-through and property “buy in” on customer service needs.
• Activates loyalty program at the regional level and help hotels with Rewards
strategy.

Providing Technical Support and Consultation
• Provides technical expertise and technical leadership within own and other
teams.
• Provides recommendations to improve the effectiveness of processes and
programs.
• Demonstrates advanced knowledge of job-relevant issues| products| systems|
and processes.
• Demonstrates advanced knowledge of function-specific procedures.
• Applies knowledge/judgment to achieve business goals.
• Foresees| identifies and resolves problems.
• Keeps up-to-date technically and applies new knowledge to job.
• Performs other reasonable duties as required for this position.

Additional Key Contributions
• Acts as a marketing subject matter expert for GMs| Sales Leaders and
Managers| and Revenue leaders.
• Builds and maintain close relationships with other continent-based marketing
professionals| GMs| Sales Leaders| and Revenue Leaders.
• Completes Measurement/Reporting:
o Maintains accurate and up-to-date property initiative| tracking| and budget
data/reports using project management system.
o Measures and reports success of property marketing performance to
stakeholders using relevant tools.
o Applies insights to future marketing activities.

_

Sales – Intern – Aloft City Centre Deira – Dubai

APPLY HERE

Job Number 19000D4G
Job Category Administrative
Location Aloft City Centre Deira| Dubai| Dubai| United Arab Emirates VIEW
ON MAP
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Serve as the point of contact for clients and communicate with them by phone
and email to respond to questions and requests. Enter and retrieve information
contained in computer databases using a keyboard| mouse| or trackball to
update records| files| reservations| and answer inquiries from guests. Operate
standard office equipment other than computers. Prepare letters| memos| and
other documents using word processing| spreadsheet| database| or presentation
software. Transmit information or documents using a computer| mail| or
facsimile machine| including proofreading and editing written information to
ensure accuracy and completeness. Enter and locate work-related information
using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with other employees and departments| support team to reach
common goals| and listen and respond appropriately to the concerns of other
employees. Report accidents| injuries| and unsafe work conditions to manager.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

_

Multi Property Director of Marketing – Aloft Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 19000D28
Job Category Sales and Marketing
Location Aloft Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

JOB SUMMARY

The Director of Marketing Communications is responsible for the planning|
direction| control| and coordination of all communication activities| with an
emphasis on public relations. Promotes and maintains good communications in
order to enhance the prestigious image of the hotel and by doing so
contributes to the revenues of the hotel.

CANDIDATE PROFILE

Education and Experience

Required:

• 4 years experience in the sales and marketing| guest services| front desk|
or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Marketing Communications Activities

• Develops an annual communications plan with specific goals and budgets as
outlined in the hotel|s marketing plan/communications manual. Prepares working
plans to achieve goals and ensures the communications team is fully briefed on
goals and progress.

• Compares actual achievements against goals on a regular basis and takes
corrective action.

• Assists the DOM in the planning of all mailing activities| and oversees
their execution.

• Ensures that the corporate ID manual is kept up-to-date and implemented as
appropriate.

• Prepares on a timely basis the monthly sales & marketing “communications”
report.

• Supervises and directs photography for advertising| collateral and public
relations purposes in liaison with the DOM| the advertising agency and the
field marketing department at corporate office.

• Ensures the department has a comprehensive master slide/photo/CD library for
all advertising| collateral and public relations activities| and regularly
sends these to corporate office for the image library.

• Supervises operations of the in-house art department.

• Monitors activities of competitor hotels and trends within the industry.

Managing Public Relations Activities

• Acts as official spokesperson for the hotel when appropriate and responds to
all media requests within 24 hours.

• Compiles and maintains a comprehensive list of media contacts and manages
them as per the media account management system. Delegates assigned accounts
to communications staff as appropriate but takes full responsibility for the
key media by maintaining and developing close relationships

• Prepares press releases for appropriate targeted media| locally| regionally
and internationally.

• Works closely with the corporate and international press offices on
developing story angles.

• Plays a key role in community and government relations as well as VIP
handling.

• Secures opportunities| directs and attends hotel sponsored events| and
develops targeted partner relationships.

• Creates and organizes press promotional activities.

• Participates in the press events/trips organized by the regional PR offices
as required.

• Conducts press blitzes when appropriate.

• Ensures press kit information is comprehensive and kept up-to-date.

Managing Advertising Activities

• Works with the DOM and advertising agency on the rooms and food & beverage
tactical advertising campaigns| creative and media plans.

• Maximizes advertising budget by ensuring that the hotel|s creative message
and media activities are consistent with the advertising of sister hotels and
the company group advertising.

• Ensures that the advertising creative is in synergy with the company|
projecting a consistent and quality message.

• Reviews the hotel|s market segmentation and other appropriate marketing
reports to ensure that the media scheduling matches those segments.

• Monitors and maintains media schedules as well as prompt settlement of
accounts.

Managing Direct Marketing Activities

• Takes an integrated approach to DM activities| ensuring a consistent and
quality image is projected.

• Assists the DOM in the planning| implementation and tracking of electronic
marketing activities.

• Maintains budget control.

Manages Collateral

• Coordinates and executes production of all printed materials| with
assistance of advertising agencies| following the specifications stipulated in
the corporate ID manual.

• Ensures hotel information is updated regularly on the internet/intranet.

• Supervises the production and quality of all displays and temporary signage
in hotel public areas.

• Supervises and budgets for quality gift items as appropriate. Ensures
correct usage of hotel logo on gift items as stipulated in corporate ID
manual.

• Supervises the in-house graphic designer and/or print shop.

_

Restaurant Reservations Agent – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000CS3
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day| practicing clean-as-
you-go procedures. Stand| sit| or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g.| small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g.| pagers and two-way radios| email).
Engage guests in conversation regarding their stay| property services| and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures| ensure uniform and personal appearance are clean and professional|
maintain confidentiality of proprietary information| and protect company
assets. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Speak with others
using clear and professional language| prepare and review written documents
accurately and completely| and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others| support team
to reach common goals| and listen and respond appropriately to the concerns of
other employees. Move| lift| carry| push| pull| and place objects weighing
less than or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Reservations Agent – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000CS1
Job Category Reservations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

La Galleria Store Sales Assistant – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 18002ZI5
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Greet customers when they enter the shop| offer assistance in locating
merchandise| and respond to questions regarding merchandise. Display
merchandise in a neat| eye-appealing manner. Restock items as necessary| check
expiration dates| and discard expired items. Keep storeroom neat and clean.
Complete customer purchases| process all payment types| and process returns|
refunds| and exchanges. Verify customer identification as required. Maintain
appropriate cash levels in cash drawer| turn in all property monies and
receipts| and ensure deposits/cash drops are verified. Follow checklist for
opening and closing shop. Secure shop and monitor customer activity to prevent
losses due to merchandise theft and damage.

Report accidents| injuries| and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests’ service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Reach|
bend| twist| pull| and stoop; move| lift| or carry objects weighing less than
or equal to 10 pounds; stand| sit| or walk for an extended period of time.
Perform other reasonable job duties as requested by Supervisors.

_

Assistant Sales Manager- Catering – Ajman Saray – a Luxury Collection Resort

APPLY HERE

Job Number 18003D05
Job Category Sales and Marketing
Location Ajman Saray| a Luxury Collection Resort| Ajman| Ajman| United
Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The Luxury Collection is a glittering ensemble of locally authentic hotels and
resorts from around the world. Our hotel teams curate the world’s most
enriching and desirable destination experiences. Our mission is to guide our
guests| these seasoned travelers on transformative journeys that touch their
spirits| enrich their lives and create lasting memories. If you are someone
with an appreciation for evocative storytelling and a desire to provide
genuine| personalized| and anticipatory service| then we invite you to join us
on our journey and explore a career with The Luxury Collection.

JOB SUMMARY

The position assists with the soliciting and handling of sales opportunities.
Ensures business is turned over properly and in a timely fashion for proper
service delivery. Assists in leading all day-to-day activities related to
sales with a focus on building long-term| value-based customer relationships
that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; no work experience required

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales
efforts are coordinated| complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include participating on sales calls|
entertainment| FAM trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for sales opportunities.

• Assists with managing and developing relationships with key internal and
external stakeholders.

• Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Supports the operational aspects of business booked (e.g.| generating
proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Assists in closing the best opportunities for the location based on market
conditions and location needs.

• Gains understanding of the location’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy| driving customer
loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics
of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

_

Sales Executive – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19000CEM
Job Category Sales and Marketing
Location Marriott Hotel Downtown| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Contact appropriate individual or department (e.g.| Sales| Data
Administration| Accounting) as necessary to resolve guest calls| requests| or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott| including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets| gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer| record| and process all guest
calls| requests| questions| or concerns. Perform general office duties to
support Sales & Marketing (e.g.| filing| sending emails| typing| faxing).
Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Director of Sales – Aloft Me’aisam – Dubai

APPLY HERE

Job Number 19000CC2
Job Category Sales and Marketing
Location Aloft Me|aisam| Dubai| Dubai| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
We have cool shoes to fill!
We are hiring – we are on the hunt for a talented and enthusiastic Sales
professional. A highly driven and motivated individual seeking the next step
in the sales career with great leadership skills and the ability to lead a
team success in this highly competitive market.

You will directly report to Cluster General Manager.

We are thrilled to welcome you to the Aloft and Element Me’aisam| situated in
the heart of Dubai Production Zone. Located in proximity to Dubai Sports City
and the acclaimed Jumeirah Golf Estate| both hotels will provide two
incredibly unique hotel experiences.

The Aloft and Element Me’aisam| Dubai will offer travelers two distinct
lifestyle experiences amidst the buzzing Dubai Production Zone: Aloft will
offer a tech-forward| vibrant experience and a modern style that is different
by design| while the first Element in the Middle East region will appeal to
those wishing to be a bit more zen| balancing between life and work with a
focus on wellness on the road.

JOB SUMMARY

Leads and manages all day-to-day activities related to the sales function with
a focus on building long-term| value-based customer relationships that enable
achievement of property sales objectives. Achieves personal booking goals and
makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 3 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 1 year experience in the sales and
marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and
effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing
revenue| customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions| both internal
and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue
potential (e.g.| sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS| Group) in the
absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new
business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy
to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of
improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality| exemplifies customer service and
creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Meets with guests during pre- and post-convention meetings to obtain
feedback on quality of product (e.g.| rooms| meeting facilities and equipment|
food and beverage)| service levels| execution against contract and overall
satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Incorporates guest satisfaction as a component of department meetings with a
focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and
property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders| both internal and
external.

• Works collaboratively with off-property sales channels (e.g.| Event Booking
Center| Market Sales| GSO) to ensure the property needs are being achieved and
the sales efforts are complementary| not duplicative.

• Works with Human Resources| Engineering and Loss Prevention to ensure
compliance with local| state and federal regulations and/or union
requirements.

• Attends customer events| trade shows and sales missions to maintain| build
or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

_

Sales Coordinator – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19000CDP
Job Category Sales and Marketing
Location Marriott Hotel Downtown| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Sales Executive – Yas Island Rotana – Abu Dhabi

APPLY HERE


JOB REF: 3879716
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Sales
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Sales Executive you are responsible to implement all sales activities and
maximize business opportunities in your specific area of responsibility under
the general guidance and supervision. The role involves generating and
maintaining customers of defined accounts and areas through sales activities
like face to face sales calls- telephone calls or entertainment and will
include key responsibilities such as:

. Maintain a high level of exposure for the hotel through direct sales

. Ensure comprehensive and complete coverage of own portfolio- covering all
levels of accounts` managerial and departmental executives for a comprehensive
client servicing- achieving targets and maximum productivity

. Implement and execute all sales objectives and action plans to reach and
exceed targets set

. Solicit and serve transient and group business and meetings

. Ensure that selling strategies are adhered to during negotiations and
maximize up selling opportunities whenever possible

. Ensure comprehensive and up to date knowledge of properties` unique selling
points- features- amenities- services and policies

. Formulate corporate offer letters and yearly contracts and any other
required business correspondence

. Provide feedback on changing marketing conditions- including trends in the
competition- as a result of direct sales solicitation- telephone and / or
direct mail

We are currently seeking for passionate and dynamic guest focused Sales
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Sales Executive you are responsible to implement all sales activities and
maximize business opportunities in your specific area of responsibility under
the general guidance and supervision. The role involves generating and
maintaining customers of defined accounts and areas through sales activities
like face to face sales calls- telephone calls or entertainment and will
include key responsibilities such as:

. Maintain a high level of exposure for the hotel through direct sales

. Ensure comprehensive and complete coverage of own portfolio- covering all
levels of accounts` managerial and departmental executives for a comprehensive
client servicing- achieving targets and maximum productivity

. Implement and execute all sales objectives and action plans to reach and
exceed targets set

. Solicit and serve transient and group business and meetings

. Ensure that selling strategies are adhered to during negotiations and
maximize up selling opportunities whenever possible

. Ensure comprehensive and up to date knowledge of properties` unique selling
points- features- amenities- services and policies

. Formulate corporate offer letters and yearly contracts and any other
required business correspondence

. Provide feedback on changing marketing conditions- including trends in the
competition- as a result of direct sales solicitation- telephone and / or
direct mail

Education- Qualifications & Experiences

You should be holding preferably a degree in sales & marketing and minimum two
years post graduate work experiences in a similar position. Good computer
skills and a perfect command of English is a must.

Reservations Agent – Le Méridien Mina Seyahi Beach Resort & Marina – Dubai

APPLY HERE

Job Number 19000C5S
Job Category Reservations
Location Le Méridien Mina Seyahi Beach Resort & Marina| Dubai| United
Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s leading global hospitality company|
with more brands| more hotels and more opportunities for associates to grow
and succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Le Meridien Mina Seyahi Beach Resort & Marina| ideally located alongside
Dubai’s largest private white sand beach| Le Méridien Mina Seyahi Beach Resort
& Marina is an iconic destination among the most luxurious of Dubai Beach
Resorts. Featuring a classic chic decor are subtle purple accents| our 220
Rooms and suites are designed to stimulate your creativity while offering
breath-taking views and outstanding resort facilities will enrich your
experience.

The Westin Dubai Mina Seyahi Beach Resort & Marina Peaceful retreat
settled on Jumeirah Beach| the resort offers the perfect destination for the
entire family to unwind and recharge with a breath-taking array of recreation
activities| and close proximity to major Dubai local attractions. Featuring
exceptional views over the Arabian Gulf| our impressive neoclassical
architecture fills our five-star luxury beach resort in Dubai with charm and
inspiration.

The Reservations department is responsible for identifying guest needs|
assisting guests in effective & efficient manner| converting business|
maximizing revenue| ensuring complete and accurate update of information in
compliance with company policy and strategy. The reservations department is
the heart of Mina Seyahi Complex; it is the first guest contact point| sets
guest’s expectation| adds value to the guest booking & stay experience. It is
critical to the overall success of our individual hotels.

_Job responsibilities will include| but not limited to the following:_

Handle email and fax offers and requests for availability and prices of retail segment.
Handles admin tasks of the department i.e. schedule| purchase requests| purchase form| etc.
Coordinates information between reservations department and other departments.
Handles 7 days quality check.
Follows up on waitlisted| non-guarantee bookings and traces.
Ensure departmental general back-up are maintained.
Understand the key principles of Marriott Strategies and Revenue Management:
Retail| Corporate| Leisure| Other
Rate Restrictions| hurdles and availabilities
Be fluent on all hotel products and services.
Be fully conversant with all market segments and rate plans used across all distribution channels.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Ensure guest satisfaction and reservation accuracy| by maintaining updated database for all clients’ files.
Handles Reservations Agent job tasks when requested.
Covers for the team during meetings.
Support the Reservations Manager and Revenue Management leader with admin work and special projects as required.
Actively participate in feedback sessions and daily meetings conveying customer feedback.
Keep inventory and rate balancing between different systems.
Handle visa and refund requests.
Responsible for effective implementation and compliance with Marriott Reservation Standards.
Achieve targeted goals in the Hotel Mystery Shopping calls.
Maintain accuracy and cleanliness of the PMS Database:
Ensure market segmentation is accurate for each reservation
Merge profiles as necessary
Create hierarchies/relationships between Corporate Accounts
Ensure reservations meet the property and IPS standards in terms of accuracy of data and guest satisfaction.
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS / MARSHA / GXP.
Complete understand and effective use of the Hotel’s telephone system.
Understand Best Rate Guarantee compliance.
Maintain the Reservation correspondence.
Liaise daily with the Reservations and or Revenue Management leader regarding business on the books and the strategy for the day.
Champion the PMS/Interface functionalities| identifying and communication enhancements to the Reservations Manager.
Share best practices with Reservations and or Revenue Management leader.
Handle guest complaints with patience and understanding.

_To move into this position you should have:_

The ideal candidate must have a strong admin and organizational skills| sales orientated personality| being able to converse with a wide range of experienced and inexperienced customers.
Be eloquent and fluent in English verbally and in writing.
Multiple language ability is an advantage.
Good interpersonal skills.
Able to work under pressure.
Willing to learn & develop.
Able to work on shift basis including night shift| week-ends & holidays
Be able to practice effective time management in the work place.
Aware of preciseness and accuracy.
Able to learn new technology with ease and at a rapid pace.
Be detailed orientated and take pride in transferring this focus on details to their work in the PMS and all guest correspondence.
Able to take a customer focused decision by themselves| whilst remaining cognizant of all sales and revenue management principles.
Display passion for our customers| and enthusiasm for the job.
Must possess strong computer skills| including Microsoft Office| (Excel/PowerPoint/Word) Opera| and be fluent in Internet Explorer.

_

Senior Manager| Brand Marketing – Dubai Area Office – Dubai

APPLY HERE

Job Number 19000B70
Job Category Sales and Marketing
Location Dubai Area Office| Dubai| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY
The Senior Manager| Brand Marketing is responsible for leading and supporting
global brand marketing communications programs for all MI Brands. Key duties
include the development and execution of marketing programs that deliver
measurable results against the strategic annual marketing plans| facilitating
partnership and alignment across various disciplines within Marriott
International| direction and management of agency partners for creative and
media implementation and ownership for budgeting| tracking and reporting of
marketing spend. The Senior Manager| Brand Marketing further supports the VP
Premium & Select Brands| MEA in brand immersions| talent development and
source market related activations. He/ she is also working in cooperation with
the regional media COE. The role will be supported by the Manager| Brand
Marketing and the Coordinator| Marketing.

CANDIDATE PROFILE

Education and Experience

• Proven ability to facilitate and work disciplines and with cross-functional
teams in support of specific business priorities
• Positive team player that works well with associates at all levels in
various functions/departments and has the ability to motivate engagement
without direct reporting accountability
• Proven record with complex brand marketing programs
• Deep understanding of MI channels and processes
• Expertise in developing and managing integrated marketing communications
across various channels| platforms and media
• Superior verbal and written communications skills including presentations
• Experience in multi-tasking in a fast-paced environment
• Experience in facilitating/managing highly productive cross-functional team
meetings and processes
• Marketing planning and/or program execution experience
• Undergraduate degree required.

Certifications applicable to the Job (preferred but not required upon entry) :
Not applicable

CORE WORK ACTIVITIES

• Refine/develop| facilitate and execute a fully integrated marketing
communications plan
• Monitor and report ongoing results against stated annual goals and MBOs
• Manage internal and external costs in support of the marketing budgeting
process
• Identify cross-brand opportunities that offer greater exposure and
integration for the brands
• Lead and support agency partners for creative development and media
planning/buying
• Facilitates/develops/manages implementation plans
• Tracks status and accomplishments of key programs and initiatives
• Monitors marketing communications testing/tracking approach and aggregates
learning in conjunction with S&M Analysis| Media COE and promotions/
partnership team
• Works through Area Directors of Marketing to ensure communications
activation and pull-through as necessary
• Manages brand marketing budget process
• Develops high impact communications to deliver brand marketing plans and
plan updates to HQ senior leaders| regional marketing teams and hotel general
managers

Maintaining Goals
• Submits reports in a timely manner| ensuring delivery deadlines are met.
• Promotes the documenting of project progress accurately.
• Provides inputs and assistance to other teams regarding projects
• Partnering on Branding Strategy Implementation
• Communications and Media Knowledge of media production| communication and
dissemination techniques and methods. This includes alternative ways to inform
and entertain via written| oral and visual media.
• Creative Expression : The ability to generate novel ideas or strategies

_

Sales Manager – Lapita – Dubai Parks and Resorts

APPLY HERE

Job Number 19000B77
Job Category Sales and Marketing
Location Lapita| Dubai Parks and Resorts| Autograph Collection| Dubai|
United Arab Emirates
Brand Autograph Collection Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Marriott|s Autograph Collection features a select group of upscale and luxury
independent partner hotels| each with its own distinct personality|
experience| style and features. Located in major cities and desirable
destinations around the world| Autograph guests favor hotel stays that reflect
their own unique and personal styles. Be a part of our team and deliver an
innovative guest experiences that resists predictability.

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales
opportunities. Ensures business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 3 years experience in the sales and marketing or related professional area.

OR

4-year bachelor|s degree in Business Administration| Marketing| Hotel and Restaurant Management| or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels to ensure sales efforts are coordinated| complementary and not duplicative.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls| entertainment| FAM trips| trade shows| etc.

Develops relationships within community to strengthen and expand customer base for sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Provides accurate| complete and effective turnover to Event Management.

Managing Sales Activities

Participates in sales calls with members of sales team to acquire new business and/or close on business.

Executes and supports the operational aspects of business booked (e.g.| generating proposal| writing contract| customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize
Revenue

Identifies new business to achieve personal and location revenue goals.

Understands the overall market – competitors| strengths and weaknesses| economic trends| supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the location based on market conditions and location needs.

Gains understanding of the location|s primary target customer and service expectations; serves the customer by understanding their business| business issues and concerns| to offer better business solution.

Providing Exceptional Customer Service

Supports the company|s service and relationship strategy| driving customer loyalty by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Executes and supports the company|s customer service standards.

Provides excellent customer service consistent with the daily service basics of the company.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

_

Sales Manager- Chinese speaker required – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 1900070P
Job Category Sales and Marketing
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.

_

Sales Manager – Aloft Me’aisam – Dubai

APPLY HERE

Job Number 19000B96
Job Category Sales and Marketing
Location Aloft Me|aisam| Dubai| Dubai| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
We are thrilled to welcome you to the Aloft and Element Me’aisam| situated in
the heart of Dubai Production Zone. Located in proximity to Dubai Sports City
and the acclaimed Jumeirah Golf Estate| both hotels will provide two
incredibly unique hotel experiences.
The Aloft and Element Me’aisam| Dubai will offer travelers two distinct
lifestyle experiences amidst the buzzing Dubai Production Zone: Aloft will
offer a tech-forward| vibrant experience and a modern style that is different
by design| while the first Element in the Middle East region will appeal to
those wishing to be a bit more zen| balancing between life and work with a
focus on wellness on the road.

Our Sales Manager will be accountable for proactively soliciting and handling
sales opportunities. Ensuring business is turned over properly and in a timely
fashion for proper service delivery. Assists in leading all day-to-day
activities related to sales with a focus on building long-term| value-based
customer relationships that enable achievement of sales objectives. Achieves
personal sales goals.

Knowledge of the local market and a proven track record is important for this
role.

_

Sales Coordinator – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Sales Coordinator will fully support| from administrative| customer service|
and sale lead development perspectives| the Sales team to develop future and
repeat business.
What will I be doing?
As Sales Coordinator| you will fully support| from administrative| customer
service| and sale lead development perspectives| the Sales team to develop
future and repeat business. Specifically| you will be responsible for
performing the following tasks to the highest standards:
Identify new contacts| develop sales leads| and respond to sales opportunities in order to maximise revenue
Understand fully the hotel amenities| packages and promotions
Generate and develop sales leads and contact potential clients to build business relationships
Produce quotations and written confirmation to all client

Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business lead

Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future busines

Arrange and carry out Hotel show rounds

What are we looking for?

A Sales Coordinator serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Excellent communication skills
High level of IT skills| including Excel| PowerPoint| and Word
Proactive approach to meeting deadlines and targets
Excellent organisational and administration skills

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a sales role
Relevant degree| in a sales or business discipline| from an academic institution

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Executive – Asian Market (Mandarin speaking) – Waldorf Astoria The Palm

APPLY HERE

JOB DESCRIPTION
 
A Sales Executive analyses local market trends and competitor activity to
generate new future business for the hotel.
What will I be doing?
As Sales Executive| you analyses local market trends and competitor activity
to generate new future business for the hotel. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Analysis local market trends and competitor activity to identify new business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels| including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunitie

Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong| comprehensive sales program

Attend Sales events| as require

Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments| calls made and business lead

Answer customer queries in a prompt and professional manner

What are we looking for?

A Sales Executive serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Reservations Agent – Hilton Ras Al Khaimah Resort

APPLY HERE

JOB DESCRIPTION
 
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore| must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent| you will serve as the first line of inquiry
for room reservations within the hotel. A Cluster Reservation Agent is
responsible for offering excellent customer service| options| and other
solutions to meet Guest and customer needs. Specifically| a Reservations Agent
will perform the following tasks to the highest standards:
Convert| quickly| inquiries into contracted business
Respond| positively| to sales inquiries to develop future sales leads
Identify sales leads| as appropriat

Respond to all customers in a highly professional manner| including ensuring all reservations are completed accurately and to the Guest|s expectatio

Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a Reservations environment
Tertiary qualifications| or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Cluster Sales Manager – Mice & Groups – DoubleTree by Hilton Resort & Spa Marjan Island

APPLY HERE

JOB DESCRIPTION
 
A Group| Conference| and Events (GCE) Sales Manager manages the Groups|
Conference and Events Sales office and the on-property Reservations Team to
actively convert customer enquiries into confirmed sales.
What will I be doing?
As Group| Conference| and Events (GCE) Sales Manager| you will manage the
Groups| Conference and Events Sales office and the on-property Reservations
Team to actively convert customer enquiries into confirmed sales. The Group|
Conference| and Events (GCE) Sales Manager will interact frequently with
customers and Guests to learn about their needs and develop relationships from
which to earn repeat and expanded business. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Maximise all Group| Conference| and Event revenue opportunitie

Review business plans| identify gaps and ensure proactive efforts to fill capacity and meet set target

Contribute to the selling strategy of the hotel| and manage the departments| adherence to achieving that strateg

Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local marke

Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
Ensure the Group| Conference| and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building| customer service| selling techniques| and billing and processing contracts
Manage and develop the Group| Conference| and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company
Organise hotel promotional activities

What are we looking for?

A Group| Conference and Events Sales Manager serving Hilton brands is always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capability and an ability and desire to coach selling techniques to their team
Excellent organisational and planning skills
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Knowledge of the hotel property management systems
Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Sales Executive – Courtyard Dubai – Green Community

APPLY HERE

Job Number 19000AQM
Job Category Sales and Marketing
Location Courtyard Dubai| Green Community| Dubai| United Arab Emirates

Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

Job Summary

Contact appropriate individual or department (e.g.| Sales| Data
Administration| Accounting) as necessary to resolve guest calls| requests| or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott| including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets| gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer| record| and process all guest
calls| requests| questions| or concerns. Perform general office duties to
support Sales & Marketing (e.g.| filing| sending emails| typing| faxing).
Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Sales Executive – Aloft Dubai South – Dubai

APPLY HERE

Aloft hotel South DubaiJob Number 19000AR8
Job Category Sales and Marketing
Location Aloft Dubai South| Dubai| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
We have cool shoes to fill!
We are hiring – we are on the hunt for a talented and enthusiastic Sales
professional looking to further their career.
In this role| you will be based at Aloft Dubai South the latest exciting new
addition to the Aloft portfolio. You will focus on driving business from all
market segments and achieve (and exceed!) the revenues and your personal goals
and targets. You will enjoy working in a fast paced environment and be a
significant part of this small passionate team who strive to excel in all that
they do. You should be well organized| have efficient administration skills
and hungry for success – and love the thrill of sealing the deal ! You will be
well suited to this vibrant Sassy and Savvy environment.

You will report to the Sales Manager responsible for Aloft Dubai South.

In return we offer excellent development opportunities with huge career growth
potential and a great fun work environment.

Where are we ?

We are located at the entrance of Al Maktoum International Airport| the
world’s busiest airport in the making| Aloft Dubai South is strategically
located within the Dubai South district| providing all-round access to the
emirate’s largest business hubs| free zones and tourist attractions| like
Dubai Parks & Resorts.

What are we ?

Designed for the |always-on| global travelers| the hotel provides an attitude
and an ambiance that is just as forward-thinking and bold as the neighborhood
it is located in. All 145 loft-inspired rooms and suites embody style and
technology| while four B&F venues| including the brand’s signature W XYZ® Bar|
set the stage for a vibrant social scene. Other amenities include four tactic
meeting rooms| re:charge – the fully equipped fitness center and an outdoor
Splash pool.

Our Brand

At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

_

Sales Coordinator – W Dubai – The Palm – Dubai

APPLY HERE

Job Number 19000ALS
Job Category Sales and Marketing
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Perform general office duties to support Sales & Marketing (e.g.| filing|
sending emails| typing| faxing| copying). Prepare sales-related documents
throughout the sales process (e.g.| proposals| contracts| or banquet event
orders). Promote awareness of brand image internally and externally. Gather
materials and assemble information packages (e.g.| brochures| promotional
materials). Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott. Enter| retrieve| reconcile| and verify
information (e.g.| commissions| leads| third parties) in software involved in
the sales process. Answer guest questions about property facilities/services
(e.g.| hours of operation| rates and room types| packages| promotions|
entertainment| restaurants| special events). Serve as the point of contact for
clients and communicate with them by phone and email to respond to questions
and requests.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Reservations Agent – Yas Hotel Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 19000AM1
Job Category Reservations
Location Yas Hotel Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Reservations Agent – The Ritz-Carlton – Dubai

APPLY HERE

Job Number 19000A7T
Job Category Reservations
Location The Ritz-Carlton| Dubai| Dubai| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Senior Sales Manager – Renaissance Downtown Hotel – Dubai

APPLY HERE

Job Number 19000A4U
Job Category Sales and Marketing
Location Renaissance Downtown Hotel| Dubai| Dubai| United Arab Emirates

Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Ensures business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_

Reservations Talent/Operator(Arabic Speaker) – Aloft Al Ain – Al Ain

APPLY HERE

Job Number 18003I9U
Job Category Reservations
Location Aloft Al Ain| Al Ain| United Arab Emirates
Brand Aloft Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Aloft Hotels we’re wired for next generation travelers who love open
spaces| open thinking| and open expression. Aloft provides a space where style
is necessary| social scenes are vibrant| and where the only direction is
forward. Our guests are tech savvy and confidently social| with an eclectic
style they’re not afraid to show. We understand what our guests need| so we
provide an affordable option for the tech-savvy design guru. We’re looking for
innovative self-expressers who aren’t afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes|
then we invite you to explore a career with Aloft Hotels.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Director of Marketing & Communications – Amwaj Rotana – Jumeirah Beach Residence – Dubai

APPLY HERE


JOB REF: 3877859
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Marketing &
Communication professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
guests.
As a Director of Marketing & Communications you are responsible for
coordinating internal and external marketing activities for the property. The
role involves publicity- media coverage- community relations- corporate image
and special events in order to market the company image for hospitality and
services and will include key responsibilities such as:

. Promote the brand name through formulated advertising and public relation

campaign and plan and reinforce the corporate identit

. Support the implementation of ongoing- focused media and community relations
programs- that are strategically planned to support and enhance the area
marketing efforts
. Develop and execute promotional and brand building exercises in conjunction
with the marketing department
. Coordinate strategic local / regional / international public relation
campaigns to achieve marketing goals
. Create new business tie-ups and partners
. Liaise and coordinate with the advertising agencies and media companies
. Overlook all press releases and maintain a constant supply of articles for
the media partners
. Assist in producing collateral from concept to final product in line with
the Rotana corporate guidelines to build brand recall

We are currently seeking for passionate and dynamic guest focused Marketing &
Communication professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
guests.

As a Director of Marketing & Communications you are responsible for
coordinating internal and external marketing activities for the property. The
role involves publicity- media coverage- community relations- corporate image
and special events in order to market the company image for hospitality and
services and will include key responsibilities such as:

. Promote the brand name through formulated advertising and public relations
campaign and plan and reinforce the corporate identity
. Support the implementation of ongoing- focused media and community relations
programs- that are strategically planned to support and enhance the area
marketing efforts
. Develop and execute promotional and brand building exercises in conjunction
with the marketing department
. Coordinate strategic local / regional / international public relation
campaigns to achieve marketing goals
. Create new business tie-ups and partners
. Liaise and coordinate with the advertising agencies and media companies
. Overlook all press releases and maintain a constant supply of articles for
the media partners
. Assist in producing collateral from concept to final product in line with
the Rotana corporate guidelines to build brand recall

Education- Qualifications & Experiences

You should be preferably a UK / US advertising- marketing or mass
communication graduate with a minimum of three years experiences in a similar
filed and with a good knowledge of the local and international media and media
culture. You must be a computer literate with effective communication skills-
both verbal and written in English and Arabic language ability is a definite
plus.

Director of Sales – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi

APPLY HERE

Job Number 190009PZ
Job Category Sales and Marketing
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi| United Arab
Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

Functions as the leader of the property’s sales department for properties with
bookings over 300 peak rooms and significant local catering revenue. Manages
the property|s reactive and proactive sales efforts. Provides day to day
leadership to sales associates to achieve property sales objectives with
overall responsibility for achieving booking goals and property revenues.
Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives. Evaluates the property’s participation in the various sales
channels (e.g.| Area Sales| Group Sales within the Sales Office| electronic
lead channels| etc.) and develops strong working relationships to proactively
position and market the property. Manages the marketing budget to enable
development of property specific campaigns| promotions and collateral to drive
revenue and meet property objectives. Interfaces with regional marketing
communications for regional and national promotions pull through. Develops and
implements property–wide strategies that deliver products and services to meet
or exceed the needs and expectations of the brand’s target customer profile
and property associates and provides a return on investment to the owner and
Marriott International.

CANDIDATE PROFILE

Education and Experience

Required:

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 4 years
experience in the sales and marketing or related professional area.

OR

• 4-year bachelor|s degree in Business Administration| Marketing| Hotel and
Restaurant Management| or related major; 2 years experience in the sales and
marketing or related professional area.

Preferred:

• 4 year college degree.

• Demonstrated skills in supervising a team.

• Lodging sales experience.

• Hotel industry work experience| demonstrating progressive career growth and
a pattern of exceptional performance.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the development of a strategic account plan for the demand
generators in the market.

• Manages the property|s reactive and proactive sales efforts.

• Determines and develops marketing communication activities| in conjunction
with Regional Marketing Communications.

• Provides customer intelligence in evaluating the market and economic trends
that may lead to changes in sales strategy to meet or exceed customer
expectations.

• Reviews the Strategic Alignment Review (STAR) report| competitive shopping
reports and uses other resources to maintain an awareness of the hotel’s
market position.

• Researches competitor’s sales team strategies to identify ways to grow
occupancy and RevPAR and increase market share.

• Attends sales strategy meetings to provide input on weekly and overall sales
strategy.

• Suggests innovative marketing ideas and develops deployment strategies to
continue to grow market share.

• Evaluates and supports participation and account deployment with Area Sales
and Group Sales within the Sales Office.

• Serves as the sales contact for the General Manager| property leadership
team| Group Sales and Area Sales leaders.

• Serves as the sales contact for customers; serves as the customer advocate.

• Serves as hotel authority on sales processes and sales contracts.

• Serves as the property sales liaison with Area Sales| Group Sales| Revenue
Management| Event Management| Regional Marketing Communications and other
hotel departments as appropriate.

• Participates in sales calls with members of the Sales and Marketing team to
acquire new business and/or close on business.

• Identifies public relations opportunities and coordinates activities to
augment the overall marketing communication strategy.

• Supports the General Manager by coordinating crisis communications.

• Executes and supports Marriott’s Customer Service Standards and hotel’s
Brand Standards.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.| |
Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics| Renaissance
Hotels and Resorts (RHR) Savvy Service Basics| Courtyard| SpringHill Suites|
Fairfield Inn Basics of the Day| Residence Inn Daily Huddle| or TownePlace
Suites Morning Meeting).

• Implements a seamless turnover from sales to operations and back to sales
while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of
the sales process by creating mechanisms to channel issues to property
leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues| controlling
expenses and providing a return on investment for the owner and Marriott
International.

• Implements the brand’s service strategy and applicable brand initiatives in
all aspects of the sales process and focuses on building long-term| value-
based customer relationships that enable achievement of the hotel’s’ sales
objectives.

• Interfaces with regional marketing communications for regional and national
promotions pull through.

• Performs other duties| as assigned| to meet business needs.

Building Successful Relationships

• Develops strong partnerships with local organizations to further increase
brand/product awareness.

• Develops and manages internal key stakeholder relationships.

• Develops strong community and public relations by maintaining property
participation in local| regional and national tradeshows and client events.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and monitoring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Leadership

• Functions as the leader of the property’s sales department for properties
with bookings over 300 peak rooms and significant local catering revenue.

• Develops sales goals and strategies and verifies alignment with the brand
business strategy.

• Executes the sales strategy in order to meet individual booking goals for
both self and staff.

• Coaches leaders of revenue generating departments in developing effective
revenue strategies and setting aggressive goals that will drive the property|s
financial performance.

• Verifies Sales team understands and is leveraging Marriott International
(MI) demand engines to full potential.

• Works with Human Resources| Engineering and Loss Prevention to monitor
compliance with local| state and federal regulations and/or union
requirements.

• Partners with Human Resources to attract| develop and retain the right
people in order to support the strategic priorities of the market.

• Creates effective structures| processes| jobs and performance management
systems are in place.

• Sets goals and expectations for direct reports using the Leadership
Performance Process (LPP)| aligns performance and rewards| addresses
performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with Human
Resources (HR) to minimize lost time due to turnover.

• Maintains an active list of the competition’s best sales people and executes
a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning
catering solutions.

• Champions leadership development and workforce planning priorities by
assessing| selecting| retaining and developing diverse| high-caliber talent
that can lead the organization today and strengthen the leadership bench for
the future; continues to upgrade the sales & marketing talent; works with HR
to anticipate future talent needs based on business growth plans.

• Identifies| trains and mentors group sales associates; utilizes all
available on the job training tools for associates.

• Transfers functional knowledge and develops group sales skills of other
discipline managers.

• Provides day to day leadership to sales associates to achieve property sales
objectives with overall responsibility for achieving booking goals and
property revenues.

• Evaluates the property’s participation in the various sales channels (e.g.|
Area Sales| Group Sales within the Sales Office| electronic lead channels|
etc.) and develops strong working relationships to proactively position and
market the property.

• Manages the marketing budget to enable development of property specific
campaigns| promotions and collateral to drive revenue and meet property
objectives.

_

Sales Executive – Marriott Hotel Al Forsan – Abu Dhabi

APPLY HERE

Job Number 190009OP
Job Category Sales and Marketing
Location Marriott Hotel Al Forsan| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Contact appropriate individual or department (e.g.| Sales| Data
Administration| Accounting) as necessary to resolve guest calls| requests| or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott| including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g.| rewards points|
show tickets| gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer| record| and process all guest
calls| requests| questions| or concerns. Perform general office duties to
support Sales & Marketing (e.g.| filing| sending emails| typing| faxing).
Assist management in training and motivating employees; serve as a role model.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Sales Manager – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 18003IP6
Job Category Sales and Marketing
Location Marriott Hotel Downtown| Abu Dhabi| Abu Dhabi| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? Yes
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering
related opportunities with significant revenue potential. Manages
group/catering opportunities not handled by an Event Booking Center (EBC).
Actively up-sells each business opportunity to maximize revenue opportunity.
Achieves personal and team related revenue goals. Verifies business is turned
over properly and in a timely fashion for proper service delivery. Responsible
for driving customer/guest loyalty by delivering service excellence throughout
each customer/guest experience. Provides service to customers in order to grow
the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the sales and
marketing| guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; no work
experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Targets group/catering accounts| markets| or segments with heavy emphasis on
proactive solicitation and account saturation.

• Partners with group/catering counterpart to effectively manage the business
opportunity.

• Responds to incoming group/catering opportunities for the property that are
outside parameters of the .

• Handles all opportunities if property does not participate in an EBC.

• Identifies| qualifies and solicits new group/catering business to achieve
personal and each property’s revenue goals.

• Focuses efforts on group/catering accounts with significant potential sales
revenue.

• Develops effective group/catering sales plans and actions.

• Designs| develops and sells creative catered events.

• Maximizes revenue by upselling packages and creative food and beverage.

• Understands the overall market – competitors’ strengths and weaknesses|
economic trends| supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for each property based on market conditions
and individual property needs.

• Uses negotiating skills and creative selling abilities to close on business
and negotiate contracts.

Providing Exceptional Customer Service

• Handles complex business with significant revenue potential as well as
significant customer expectations.

• Builds and strengthens relationships with existing and new customers to
enable future bookings. Activities include sales calls| entertainment| FAM
trips| trade shows| etc.

• Develops relationships within community to strengthen and expand customer
base for group/catering sales opportunities.

• Supports brand’s Service and Relationship Strategy| driving customer loyalty
by delivering service excellence throughout each customer experience.

• Provides excellent customer service in order to grow share of the account.

• Executes brand’s Customer Service Standards and property’s Brand Standards.

• Executes and supports the business Customer Service Standards and property’s
Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and
loyalty by assisting the customer and ensuring their satisfaction before and
during their program/event.

• Serves the customer by understanding their needs and recommending the
appropriate features and services that best meet their needs and exceed their
expectations| while building a relationship and loyalty to the property and
brand.

• Gains understanding of the property’s primary target customer and service
expectations; serves the customer by understanding their business| business
issues and concerns| to offer better business solution both prior to| and
during the program/event.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g.| | Market
Sales| Strategic Accounts) to ensure sales efforts are coordinated|
complementary and not duplicative.

• Manages and develops relationships with key internal and external
stakeholders.

• Uses sales resources and administrative/support staff.

Additional Responsibilities

• Utilizes intranet for resources and information.

• Conducts site inspections.

• Creates contracts as required.

• Executes and supports the operational aspects of business booked (e.g.|
generating proposal| writing contract| customer correspondence).

_

Reservations Agent – Grosvenor House – a Luxury Collection Hotel

APPLY HERE

Job Number 190009LD
Job Category Reservations
Location Grosvenor House| a Luxury Collection Hotel| Dubai| Dubai| United
Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

Le Royal Meridien Beach Resort & Spa is the perfect choice for business or
leisure. From rooms to restaurants| business facilities to leisure pursuits|
the emphasis is on providing guests with a dazzling array of options|
supported by a unique personal level of service.

With 11 international restaurants and bars including a modern culinary grill
at Rhodes Twenty10 by Michelin-starred celebrity Chef Gary Rhodes and modern
Mexican at Maya by Celebrity Chef Richard Sandoval – the resort offers guests
the world on a plate.

Caracalla| the resort’s Roman themed Spa & Health Club| is the ideal retreat
for mind and body.

The pool and beach facilities are quite spectacular and the resort also offers
a supervised Kid’s Club with an indoor and outdoor play area offering daily
activities.

_Requirements_

The candidate must be responsible for advance booking and reservations| handling guest inquiries| maintaining guest records and creating a favorable public image over the phone.

Excellent communication skills in English (verbal and written)

Perform up selling whenever possible.

Must have experience in a similar position in a 5 hotel.

Must be proficient with computers and familiar with Opera/Micros system.

Must be highly motivated and passionate your job.

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