Category: planning engineer

Graduate Transport Planner – UAE – AECOM – UAE

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AECOM Graduate Transport Planner – UAE in Dubai- United Arab Emirates
United Arab Emirates – Dubai- Dubai
Job Summary
The SP&A Team provides a full range of traffic and transportation planning
services and is a key component in the Civil Infrastructure Business Line. Our
Vision is to be the most recognized and trusted provider of transportation
planning services to our clients in the Middle East.
We envisage being the Middle East Centre of Excellence in all aspects of
transport planning- but particularly in multi-modal transport master planning
and transport modelling. AECOM`s core services in this field include:
Strategic Multi-Modal Transport Modelling
Transport Impact Assessments

Demand Forecasting and Management

Transport Network /Master Planning

Transport Policy & Strategy Development

Traffic Capacity Analysis

Parking Studies- Layout & Design

Access Management

Traffic Signal Timing

Traffic Engineering

Micro Traffic Simulation

Freight Planning and Logistics

Intelligent Transport Systems

3D Modelling & Evaluation

Road Safety Studies & Operational Reviews

This is an entry level position responsible for providing technical support in
a variety of these service offerings- but with particular responsibility for
Traffic Impact Studies- Multi-modal Transport Master Planning- Traffic
Engineering- Traffic Capacity Assessments- and Access/Circulation Studies. On
the job learning / training is a key component of the position and the
candidate is expected to actively advance their knowledge base in the field of
transportation planning and engineering

Minimum Requirements

The candidate should have:

Understanding of the underlying principles of traffic and transport planning and engineering- sufficient to carry out and support transport planning studies

Database / spreadsheet skills and preferably abilities in statistical / transport modelling software and the ability to handle large data sets

Working knowledge of AutoCAD- MicroStation beneficial- but not mandatory

Understanding of fundamental highways engineering principles

Technical writing skills

Understanding of basic Project Management skills

Education

Bachelors Degree Level Qualification or higher in a related field (mandatory)

Masters Degree (beneficial)

Work Experience

Minimum of 0-2 years of relevant experience in the field of transport planning/engineering

Preferred Qualifications

Eligibility for Chartership / certification/licence from a recognized professional body (e.g. P.E.- P.Eng.- C.Eng.- etc.) preferred

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Planning

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 217752BR

Additional Locations AE – Abu Dhabi- International Tower- Capital Centre

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

MEP BIM Lead – AECOM – UAE

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AECOM MEP BIM Lead in Abu Dhabi- United Arab Emirates
United Arab Emirates – Abu Dhabi- Abu Dhabi
Job Summary
As MEP BIM Lead- you will be part of the AECOM Middle East B&P MEP Team and
will report to a senior member of the MEP Team.
The role is to manage the MEP BIM Team to ensure accurate and efficient BIM
delivery across the project delivery portfolio.
Key responsibilities are:
Management of the MEP BIM Team
Reporting on Team resourcing requirements with respect to project deadlines
Development of the Team skills to ensure a high level of competency- accuracy and efficiency in project delivery
Implementing continuous improvements in team skills methods of working and efficiencies

Interfacing with the Digital Project Delivery Lead to ensure alignment of strategies

Ensuring robust strategies in place for project coordination workflows

The candidate must be from an MEP design background and be fully conversant with the implementation of MEP projects in BIM- including development of Dynamo scripts- automation of design processes and production of MEP designs and schedules in BIM. The candidate must be fully conversant with Revit- Navisworks- clash detection and resolution techniques- QAQC procedures together with Industry standards such as AIA BIM Forum- BS/PAS 1192 and best practices. The candidate must be a good communicator and be capable of mentoring and building a team.

Job Duties:

In addition to the skills outlined above- the duties are:

Responsible for developing MEP BIM workflows to improve the efficiency of BIM delivery

Create and help manage MEP discipline BIM Standards

Manage MEP Revit Templates

Develop MEP BIM content based on BIM Modelling standards

Development of standard modelling practices and procedures and implementing these within the team

Collaborate and communicate with other disciplines regarding coordination issues and common model development tasks

Perform both routine and non-routine- complex modelling assignments that require judgment in resolving issues or making recommendations.

Works with Project BIM Managers and project engineers to communicate- problem solve- and update models for coordination and design issues

Assist engineers/architects with drawing coordination problem solving

Maintain awareness of compliance to safety and quality standards and integration of design

Implement BIM modelling techniques and processes to improve the overall efficiency and effectiveness of the production process.

Provide a leadership role to the junior modellers within the discipline

Maintain an overview of developments in BIM modelling systems and standard Codes of Practice.

Upskilling the BIM team to execute AECOM standard processes into everyday project production and deliver LOD 200 & LOD 300 models

Improve and customize content libraries including Revit families

Develop and execute user training for BIM software

Manage drawing standards and ensure consistency across the team

Direct and manage all MEP BIM related activities from project start-up to project completion

Manage the adherence to the BIM Execution Plan (including defined project standards) by the entire MEP project team

Manage the collaboration/file exchange site and process for the project

Liaise with the MEP teams in other offices and Delivery Centre of Excellence located in other regions (GDC).

Responsible for implementing model maintenance and model QA/QC processes projects

Provide regular updates on the status of BIM Team and training to the MEP team Management.

Specific Skills Required:

Expert in Revit MEP

Must be proficient in use of Navisworks Manage for multidisciplinary coordination

Must be versed in local industry BIM Initiatives and internationally recognised BIM initiatives- standards- protocols and mandates such as BS1192 and ISO19650

Must be proficient in drawing/model management systems (BIM 360 Docs & Glue- Aconex or ProjectWise)

General knowledge of integrated architectural and engineering practice

Knowledge of Microsoft Office (i.e.- Word- Excel- and Outlook)

Must be detail-oriented- consistent and highly accurate in the work

Dynamo scripting and/or other programming skills such as C# and/or Python is a plus

Should have a thorough grasp of engineering modelling and principles.

Must be self-motivated- detail-oriented professional with strong organizational skills

Must have good communication skills: interpersonal- listening- oral- and written

Ability to set priorities in an efficient and timely manner to meet essential job functions.

Must be a team player- have a positive attitude- and be a self-starter.

Ability to work both independently and as part of a team

Minimum Requirements

10+ years` experience with modelling software in an engineering environment

Experience of delivering MEP BIM Projects in the UAE (would be advantageous)

Previous Project BIM Coordination / Project Information Management experience

Revit Certified Professional certification required within 2 years of current version (would be advantageous)

Experience with team management and training.

Preferred Qualifications

A Bachelor`s Degree in an MEP- and/or Engineering discipline (Mechanical- Electrical) is required.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Mechanical

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 222803BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Senior Associate – Urban Planning (Housing Specialist) – AECOM – UAE

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AECOM Senior Associate – Urban Planning (Housing Specialist) in Dubai-
United Arab Emirates
United Arab Emirates – Dubai- Dubai
Job Summary
The Senior Associate- Housing Specialist forms part of the multi-disciplinary
team of Urban Planning within the Design- Planning and Economics Studio to
lead- develop and produce quality products relating to strategic planning-
policy planning- master planning as well as developing governance structures-
strategies- plans and actions for implementing projects. The role specifically
requires experience- knowledge- and and/or qualification in housing policy
area (such as affordable housing and/or housing in general in the context of
Middle East). Qualifications and/or working experience in project management

urban economics and/or real estate are highly preferred. Also- the positio

requires developing and implementing a business development plan and marketin

activities to cultivate a presence and client base in the market and secur

future planning and design projects for the practice.

Job Duties:

Liaising and coordination of projects with the Associate Principal/ Leader.

Provide specific technical expertise in spatial and strategic planning and work within a team of planners- urban designers- landscape architects and engineers to complete land development- master planning- and strategic planning projects.

Degree and/or working experience in strategic projects relating to housing (in particular in the Middle East context)- urban economics- real estate etc.

Lead and manage complex technical projects and multi-disciplinary teams to successful conclusions/outcomes on a project-by-project basis. Account for the budget- programme and general performance associated with such projects.

Prepare and deliver presentations to clients and government (approving agencies to advance approvals of development- Master Plans- Development Guidelines and policies.

Liaise with government agencies and other authorities as may be required regarding development objectives- policies and procedures.

Ensure compliance with the company`s Quality Assurance policies and procedures.

Assist the Associate Principal – SPED in identification and pursuit of business development opportunities- and growth of the business through new and repeat clients

Prepare proposals and qualification documents in the interest of obtaining new assignments.

Assist the Associate Principal/Planning Discipline Lead in recruiting appropriately qualified and experienced staff members.

Provide such further assistance to senior management as may be required from time to time.

Prepare and present submissions/reports for planning scheme amendments.

Provide effective representation for the organisation- developing and managing relationships with the client and other local authorities.

Specific Skills Required

Exceptional experience in preparing high-quality- multi-disciplinary written and illustrative planning principles- concepts- strategies- controls and guidelines

Strong ability to write- refine and deliver final reports with regard to planning- urban design and development projects

Ability to structure- lead and participate in planning- urban design and development workshops as required

Ability to lead and manage complex- multi-disciplinary projects to successful delivery of outcomes within budget and programme

Proven track record in seeking- securing- maintaining and managing positive and successful liaison with clients

Strong ability to work either in a team- or alone with positive results from either scenario

Ability to mentor and train more junior staff- either in the course of a project or through a separate programme

Minimum Requirements

15+ years` experience in the Urban Planning field- candidates would ideally have worked on government and private sector projects. Management experience is required as the successful candidate would lead a multi-disciplinary small team.

Preferred Qualifications

A Bachelor`s Degree in Urban Planning- Town Planning- Architecture or Design.

Additional studies/qualifications in housing- urban economics- real estate would be preferred.

RTPI membership and Arabic speaking would be advantageous.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Planning

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 221604BR

Additional Locations AE – Abu Dhabi- International Tower- Capital Centre

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Senior Transport Planner – Dubai – AECOM – UAE

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AECOM Senior Transport Planner – Dubai in Dubai- United Arab Emirates
United Arab Emirates – Dubai- Dubai
Job Summary
Our Dubai office is currently seeking a Senior Transport Engineer/ Planner to
join our SP&A Team. We are now looking to enhance and grow this team with
individuals who have a sound technical background and share our enthusiasm and
determination to support our expanding workload. The role would ideally suit a
planner with experience of working on large scale TIS and TMP studies in Dubai
with experience of liaising with RTA for approvals.
Job Duties:
The appropriate level of expertise is required so that the following duties
can be carried out to the necessary standards. The duties of the Senio

Transport Planner/Engineer fall broadly into two categories – Technica

Management and Business Development Support. Key duties are as follows.

Effectively lead and contribute to Dubai transport planning and traffic engineering project tasks for various transport studies

Takes the lead on relevant projects and/or main project tasks

Provide development control- spatial planning and transport strategy advice including liaison with RTA engineers

Be responsible for the delivery of relevant project reports

Be aware of and adhere to relevant Dubai and other legislation- codes of practice and departmental policies when planning and delivering transportation and traffic engineering related projects in the region

Continuously improve technical and industry knowledge by participating in forums and other industry related programs

Research- analyse and report on a range of transportation and traffic engineering related projects

Act as Project Manager or Deputy Project Manager as necessary including monitoring of financial and team performance

Develop project plans and detailed methodologies together with technical leader

Ensuring appropriate local resourcing levels for project work to be delivered efficiently

Provide technical support and supervision to junior staff

Ensuring technical content and quality of output produced are in line with the project brief and AECOM`s quality procedures.

Manage sub-consultants to produce deliverables against agreed timescales and in line with budget.

Produce guides- case studies and deliver presentations

Manage and/or contribute to the preparation of client reports- bringing together the contributions from other specialist areas of the business

Review internal processes for effectiveness and efficiency and suggest possible areas for improvement where necessary

Support team manager in mentoring junior staff

Other duties as required

Minimum Requirements

Minimum of 5-10 years of relevant experience in the field of transport planning and traffic engineering for a range of relevant projects and studies

Experience in traffic analysis and using HCS- SYNCHRO-SimTraffic- SIDRA-

Experience with various strategic modelling platforms such as Cube and VISUM (preferred)

Professional Accreditation:

Member of one of more professional organisations as asset (e.g. Charted Institute of Logistics and Transportation- PEng- PE)

Additional Comments:

The candidate should be able to travel locally- regionally- and internationally. Arabic language skills (reading- writing- and spoken) are an asset.

Preferred Qualifications

Bachelors Degree Level Qualification or higher in Engineering or a related discipline (mandatory)

Masters Degree – Transport related (preferred)

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Planning

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 221099BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Graduate Planner – AECOM – UAE

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AECOM Graduate Planner in Abu Dhabi- United Arab Emirates
United Arab Emirates – Abu Dhabi- Abu Dhabi
Job Summary
The AECOM Design- Planning and Economics team currently have an exciting
opportunity for a Graduate Urban Planner. Our graduate Urban Planners
contribute to the conception of creative- contextually responsive and
economically viable urban planning strategies and solutions. The successful
candidate will be required to work as a part of the Design- Planning and
Economics team with a specific focus on environmental planning and
sustainability and integrate with the wider AECOM disciplines to provide
technical support on a variety of master planning projects.
The Graduate Urban Planner will be encouraged to undertake further trainin

for self- development to assist in reaching annual goals. The successfu

candidate will also be encouraged to integrate into the organization an

specifically with other graduates in order to build interpersonal skills an

foster future working relationships.

Early work with us will typically include the following:

Providing support in terms of technical expertise and administration for a range of projects- including strategic planning- land use planning- master planning and environmental planning.

Work within multi-disciplinary teams of planners- urban designers- landscape architects and engineers to complete land development- master planning and strategic planning projects.

Undertake data and information collection and analyse this to identify opportunities and constraints- inform land use datasets and other outputs as part of planning projects.

The review and understanding of such items as master plan data sets (build and maintain data sets to establish urban planning parameters). This will be coupled with the understanding of applying development assumptions and the various elements that come together to inform and create a plan.

Support environmental permitting process by collecting required data and help prepare the application forms.

General knowledge on sustainable planning principles- concepts- strategies- controls and guidelines in line with local and international regulations and standards; and a keen interest in obtaining local and international sustainability certifications such as Estidama- Al Sa`fat and LEED.

Provide support to senior environmental planning and sustainability staff to generate written and illustrative environmental and sustainable planning components of DPE project deliverables.

Communication of task progress to relevant senior staff member or project manager.

Prepare presentations for ultimate delivery to clients- stakeholders and government

Minimum Requirements

Bachelors or Masters Degree in Urban Planning and/or a related discipline

Working knowledge of MS Office software programs.

Good knowledge of Microsoft excel and maintaining complex datasets.

Working knowledge of Adobe Creative Suite is highly beneficial.

Able to set priorities and meeting critical time deadlines.

Able to interface effectively with both clients and other inter-office disciplines

Up to 1 year experience in urban planning or related field is beneficial

Preferred Qualifications

The ability to identify and analyse complex- multi-disciplinary issues.

The ability to manage your time effectively.

Must be pro-active- agile and adaptable to various working scenarios.

Must be a highly motivated self-starter.

Must have excellent communication- interpersonal and organizational skills.

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Engineering – Environmental

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 219333BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Transport Planner – AECOM – UAE

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AECOM Transport Planner- Abu Dhabi in Abu Dhabi- United Arab Emirates
United Arab Emirates – Abu Dhabi- Abu Dhabi
Job Summary
The duties of the Consultant Transport Planner/Engineer fall primarily under
the category of Technical Support- but also start to incorporate elements of
Business Development.
Key duties are as follows:
Technical Support:
Contribute to successful project completion by providing technical services in accordance with project time- quality and cost objectives as agreed with the Project Manager
Maintain- enhance and apply both design and technical knowledge
Ensure CAD protocols of drawings are correct.
Continuously improve technical and industry knowledge by participating in forums and other industry related programs

research- analyse and report on a range of quantitative and qualitative transport related projects

Assist in the preparation of tender submissions

Act as a Deputy Project Manager or Project Manager- as necessary

Develop detailed methodologies

Undertake data recording and analysis tasks

Review internal processes for effectiveness and efficiency and suggest possible areas for improvement where necessary

Other duties as required

Specific Skills Required

The candidate should have:

In-depth understanding of the underlying principles of traffic and transport planning and engineering- sufficient to carry out and support transport planning studies

Sound database / spreadsheet skills and preferably abilities in statistical / transport modelling software and the ability to handle large data sets

Working knowledge of AutoCAD- MicroStation beneficial- but not mandatory

A clear appreciation and understanding of fundamental highways engineering principles

Excellent technical writing skills

Very good Project Management skills

In-depth understanding of all aspects of AECOM`s Project Delivery System (PDS)

Very good understanding and practical use of AECOM`s APIC system

Technical skill set will include good understanding and practical use of the
following:

Highway Capacity Software (HCS)- Sidra and Synchro

In-depth knowledge of Trip and Parking Generation using locally and internationally developed rates

Local Authority (e.g. DoT- RTA- SRTA- etc.) requirements for Traffic impacts Studies and Transportation Master Plans

Knowledge of transport requirements of other peripheral agencies (e.g. civil defence- traffic police- planning departments- environmental agencies- etc.)

Interprets and applies applicable government codes- ordinances and regulations.

Initiates actions necessary to correct deficiencies or violations of regulations.

Assists with updates and maintenance of Comprehensive Plan- transportation plan and land development regulations.

Acts as a liaison between community groups- government agencies- developers and elected officials in developing neighborhood plans.

Conducts review of various development applications- including plats- permits- site plans- variance requests and rezonings.

Conducts extensive research in specific or general project areas.

Writes and presents formal and technical reports- working papers and correspondence.

Identifies community problems- issues and opportunities in particular neighborhoods that could be mitigated through better community planning.

Develops long range plans for communities with common developmental issues.

Develops strategies to promote economic and community development- or efficient land use consistent with community goals.

Evaluates adequacy of community facilities in meeting current and projected needs.

Recommends priorities- schedules and funding sources to implement public improvements plan.

Minimum Requirements

Minimum of 2-5 years of relevant experience in the field of transport planning/engineering

This position requires a minimum of 2-5 years relevant experience and knowledge regarding transportation planning/engineering

Additional Comments:

The candidate should be able to travel locally within the UAE- and regionally to neighbouring countries

Arabic language skills (reading- writing- and spoken) are an asset

Preferred Qualifications

Bachelors Degree Level Qualification or higher in a related field (mandatory)

Masters Degree (beneficial)

What We Offer

When you join AECOM- you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the
most cutting-edge and innovative projects and programs of our time- addressing
the big challenges of today and shaping the built environment for generations
to come. We ensure a workplace that encourages growth- flexibility and
creativity- as well as a company culture that champions

inclusion- diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are- how we act and what we aspire to- which comes
down to not only

delivering a better world – but working to |make amazing happen| in each
neighborhood- community and city we touch. As an Equal Opportunity Employer-
we believe in each person`s potential- and we`ll help you reach yours.

Job Category Planning

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Full-Time

Requisition/Vacancy No. 218707BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Events| Sales and Planning Executive – Marriott Hotel Downtown – Abu Dhabi

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Job Number 19073709
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Maximizes revenue through increased bookings across all segments of the hotel.
Provides an efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Effectively presents and sells all
conference and banqueting products which meet customer needs.

Responsible for preparing all documentations from proposals| contracts| BEOs|
group resumes and coordinating with proactive sales| property departments and
customer to ensure consistent| high level service throughout contracting| pre-
event| event and post-event phases of property events. This position primarily
handles events of average complexity. Ensures their property events have a
seamless turnover from proactive sales to service and back to sales.
Recognizes opportunities to maximize revenue opportunities by up-selling and
offering enhancements to create outstanding events.
Follows procedures and guidelines to complete assignments. Handles
confidential and sensitive material.

SCOPE / BUSINESS CONTEXT

• A Full Time position based at the Marriott Hotel & Marriott Executive
Apartment Downtown Abu Dhabi.

CANDIDATE PROFILE
Experience:
• At least 2 years of related work experience in reactive sales| events|
revenue management or related professional area
• Proven record of sales achievement| Strong administrative and interpersonal
skills
Skills and Knowledge
• Strong Communication skills (verbal| listening| writing)| Good Presentation
skills
• Knowledge of contractual agreements and legal implications| An effective
Team Player in a team based environment
• Effective time management skills| Effective decision making skills| Ability
to influence others
• Good problem-solving skills| Good organization skills| Ability to manage and
balance group and local business
• Ability to implement successful sales strategy| Good negotiation skills|
Innovative
• Pro-active and reliable| Knowledge of operations and associated challenges
for all brands
• Ability to use standard software applications and hotel systems including
SFA| Delphi| PMS| MARSHA etc.
• Basic understanding of need time strategy as developed by Revenue Management
• Good analytical skills| Strong customer and associate relation skills|
• Ability to develop and maintain relationships e.g.| associates| customers|
vendors
Education or Certification
• Excellent level of English is essential; additional languages are desirable
• High school diploma or GED in event management| food and beverage| sales and
marketing and/or related professional area
OR
• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration or related major; 2 years’
experience in the event management| food and beverage| sales and marketing
and/or related professional area required

Key Performance Areas:
• Customer Service – Internal and External
• Business Management
• Performance Management
• Personal Effectiveness

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the
successful performance of the position:
Managing Reactive Sales| Event Logistics and Operations
• Ensures Diary Management Systems are updated with all activities as
appropriate
• Convert business through proposal| negotiation and contractual agreement to
ensure all revenue potential and targets are achieved.
• Liaise closely with clients to establish needs and expectations and maintain
records to develop sales opportunities.
• Responds to telephone/email inquiries/ requests for group business in the
defined timeline.
• Create and maintain accurate customer meeting/event records in Opera capture
feedback and make suggestions for adapting offering.
• Suggests positive alternatives through cross-referrals| and ensures that
business booked is within hotel parameters. Processes all correspondence
within acceptable agreed time lines.
• Monitor developments| innovations and best practice across the estate and
competitor organizations and implement any process that will improve sales
performance.
• Ensure follow up takes place with clients and opportunities are sought for
repeat bookings.
• Support other hotel associates on their development of sales awareness and
selling skills.
• Prepares and maintains accurate account information and profiles in Opera
• Ensure that all sales opportunities are effectively cross-referred where
possible using the appropriate cross-sell protocol.
• Produces proposals| contracts| BEO’s| Resumes and other related booking
documentation.
• Ensure strong knowledge of Conference & Events products and selling
strategies.
• Utilizes selling skills to book all aspects of meeting in one phone call.
• Proficiency in meeting room set-ups| A/V| and other support services
• Strong knowledge of all hotels in the cluster; selling features| benefits
and objectives
• Understanding of contract management and legalities.
• Maximize revenue by up-selling creative F & B and other event options
• Understand need hotels strategy as developed by revenue management
• Understand and achievement of team and individual goals
• Ensures that events progress seamlessly by following established procedures|
collaborating with other employees| and ensuring accuracy.
• Greets customer before and during the event phase and hands-off to the Event
Operations team for the execution of details.
• Adheres to all standards| policies| and procedures.
• Ensures billing accuracy and conducts bill reviews with the clients prior to
processing the final bill.
• Manages group room blocks and meeting space for assigned groups of medium
scale.
• Identifies operational challenges associated with his/her group and
determines how to best work with the property staff and customer to solve
these challenges and/or develop alternative solutions.
• Uses his/her judgment to integrate current trends in event management and
event design.
• Acts as liaison between proactive sales person and customer throughout the
proposal| contracting and event process (pre-event| event| post-event).
• Participates in customer site inspections and assists with the sales process
as necessary.
• Performs other duties as assigned to meet business needs.
• Solicits feedback from the property departments to identify areas for
improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service
• Delivers excellent customer service throughout the customer experience and
encourages the same from other employees.
• Empowers employees to provide excellent customer service.
• Sets a positive example for guest relations.
• Coordinates and communicates event details both verbally and in writing to
the customer and property operations.
• Meets & Greets all events on arrival.
• Makes presence known to customer at all times during this process.
• Oversees his/her customer experiences from selling| contracting| pre-
planning through the post event phase until turnover back to proactive sales.
• Follows up with customer post-event.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous
arrangements.
• Works to continually improve customer service by integrating obtained
feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service
levels.
• Ensures hourly employees understand expectations and parameters for event
activities.

Assisting Event Management Teams
• Exemplifies excellent customer service and creates a positive atmosphere for
guest relations.
• Communicates vision for service delivery in Event Management to ensure
guests are serviced from arrival to departure (e.g.| greeting from maitre’d or
event services team| food and beverage delivery| fulfillment of special
requests| invitation to return).
• Manages customer budgets to maximize revenue and meet customer needs.
• Conducts formal pre- and post-event meetings as required to
review/communicate group needs and feedback.
• Leads formal pre-event and post-event meetings for average assigned groups.
• Facilitates various meetings as he/she perceives necessary (Banquet Event
Order meeting| block review| menu tasting etc).
• Reviews scheduled events and troubleshoots potential challenges/conflicts.
• Appraises the property of all groups that will impact property operations.
• Assists in the execution of brand service initiatives in reactive sales and
event management areas.
• Consults with customers in order to determine objectives and requirements
for events such as meetings| conferences| and conventions.
• Works directly with medium profile and medium revenue groups to ensure an
excellent experience for all customers.

Supporting and Coordinating with the Sales and Marketing Function
• Assists in the proactive sales process and revenue forecasting for customer
groups.
• Up-sells products and services throughout the event process.
• Forecasts group sleeping rooms and event revenue (catering and audio visual)
for his/her groups.

Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and provides feedback to individuals
and/or managers.
• Assists in the development and implementation of corrective action plans.
• Works with Human Resources to ensure compliance with all applicable laws and
regulations.
• Ensures that regular| ongoing communication is happening in all areas of
reactive sales and event operations (e.g.| Banquet Event Order meetings| pre-
event briefings and staff meetings).
• Performs other duties as assigned to meet business needs.

Safety and Security
• Report work related accidents| or other injuries immediately upon occurrence
to manager/supervisor.

Policies and Procedures
• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Verify uniform| nametags| and personal appearance are clean| hygienic|
professional and in compliance with company policies and procedures.
• Protect company tools| equipment| machines| or other assets in accordance
with company policies and procedures.
• Perform other reasonable job duties as requested by his/her manager.

Communication
• Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.
• Speak to guests and co-workers using clear| appropriate and professional
language.
• Prepare and review written documents (e.g.| daily logs| business letters|
leases| reports)| including proofreading and editing written information to
verify accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Working with Others
• Develop and maintain positive and productive working relationships with
other employees and departments.
• Partner with and assist others to promote an environment of teamwork and
achieve common goals.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with tact| respect| diplomacy| and confidentiality

OTHER
• Performs other duties as assigned by the leader to meet business needs.
• Carries responsibility for ensuring that all cash and key security
procedures are adhered at all times as per the hotel policy
• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited| Continental Office
local policies and procedures and with hotel job aids
• Working hours as required to do your job but normally not less than 48 hours
per week
• This job role is aligned with the Regional bonus scheme eligibility but it
is discretionary based on the hotel financial performance. The bonus
percentage will be guided by the regional team and shall be payable in March
or April of the following year; the amount of the bonus will be based on
annual eligible salary earnings only.

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