IT Support Agent – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island


Job Number 19085266
Job Category Information Technology
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Follow all company policies and procedures; protect company assets. Address
guests| service needs. Exchange information with other employees using
electronic devices. Develop and maintain positive working relationships with
others. Communicate with other IS personnel to troubleshoot and resolve
technical problems or issues related to computer software and systems|
internet access| hardware and peripheral equipment. Refer major problems or
defective products to vendors/technicians. Respond to program error messages
by finding and correcting problems or terminating the program. Enter commands
and activate controls on computer and peripheral equipment. Inspect| test| and
diagnose computer equipment and systems. Maintain inventory of all technology
devices. Maintain computer networks| support server system(s)| and supporting
software. Provide network communications support. Maintain and upgrade
hardware| software and website technical architecture related to hardware and
telecommunication connectivity. Perform system backups. Provide end-user
support. Manage user accounts| including set up| removal| and resetting
passwords in order to ensure confidentiality and proper use. Install|
configure| and modify workstations. Modify workstations| including set up of
cables| desktop computers| laptops| docking stations| and printers. Read
technical manuals| confer with users| or conduct computer diagnostics to
investigate and resolve problems or to provide technical assistance and
support. Secure all backup tapes and computer/telephone rooms. Educate users
regarding procedures for securing Personal Identifiable Information (PII).
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.