Banquet Operations Manager – W Dubai – The Palm – West Crescent

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Job Number 19092510
Job Category Event Management
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Directs and motivates team while personally assisting in providing high
quality service based on requirements and standards. Monitors and controls
financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the
success of the event. Identifies training opportunities and plans a strategy
to accomplish goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the event management| food
and beverage| or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

• Projects supply needs for the department| (e.g.| china| glass| silver|
buffet presentations| props).

• Applies knowledge of all laws| as they relate to an event.

• Understands the impact of Banquet operations on the overall success of an
event and manages activities to maximize customer satisfaction.

• Adheres to and reinforces all standards| policies| and procedures.

• Maintains established sanitation levels.

• Manages departmental inventories and maintains equipment.

• Uses banquet beverage records to control liquor costs and manage the banquet
beverage perpetual inventory.

• Schedules banquet service staff to forecast and service standards| while
maximizing profits.

• Assists team in developing lasting relationships with groups to retain
business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.

• Conducts monthly department meetings with the Banquet team.

• Applies and continually broadens knowledge of food and wine pairings and
cutting edge cuisine with emphasis on current event trends.

• Acts as a liaison to the kitchen staff.

• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service
levels.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Ensures employees understand expectations and parameters.

• Strives to improve service performance.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and
ensures staff are trained in safety procedures.

• Observes service behaviors of employees and provides feedback to
individuals.

• Monitors progress and leads discussion with staff each period.

• Participates in the development and implementation of corrective action
plans.

• Reviews quarterly Meeting Planner Survey results and participates in the
development and implementation of corrective action to address service
challenges; focuses on continuous improvement of guest satisfaction.

• Attends and participates in all pertinent meetings.

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Waiter/Waitress – Banquets – Marriott Hotel Downtown – Abu Dhabi

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Job Number 19081884
Job Category Food and Beverage & Culinary
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Explore our very big world

We welcome you to join our global and diverse family. Your positive energy and
people-pleasing mindset are an important part of why our guests continue to
choose us for their event needs. Every day presents a new opportunity to
interact with people from all over the world| giving you new inspiration and
perspective.

Rewards for work| benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You will enjoy working with a well-synchronized service staff| prepared to do
whatever it takes to pull off a flawless event. When the guests arrive| they
will be pleased to find your polished appearance and dedication to exceptional
service that delights in the details. You will feel a sense of accomplishment
knowing that you’ve impressed each guest with personalized attention.

What you’ll be doing

Prepare coffee breaks| carts and stations with appropriate supplies
Organize tables| action stations| buffets| and carts for service
Communicate any additional meal requirements or special requests to the kitchen
Ensure courses are properly cleared and crumbed in a timely fashion
Manage the presentation of tableware so that it is accessible for the guests
Monitor cleanliness and proper sanitization of tables| stations and service areas

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous banquet serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a food and beverage enthusiast who really enjoys making others feel at
home. When you work with us| you|ll get to entertain and meet people from all
over the world as you build your experience. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

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Banquet Chef – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

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Job Number 190012H6
Job Category Food and Beverage & Culinary
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Exhibits culinary talents by personally performing tasks while leading the
banquet food preparation staff and managing all food related catering
functions. Accountable for coordinating menus| purchasing| scheduling| food
preparation and plating for catering events. The individual is responsible for
delivering a consistent| high quality product with an appetizing presentation.
Works to continually improve guest and employee satisfaction while maintaining
the operating budget. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the culinary| food and
beverage| or related professional area.

OR

• 2-year degree from an accredited university in Culinary Arts| Hotel and
Restaurant Management| or related major; 2 years experience in the culinary|
food and beverage| or related professional area.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met

• Assists in determining how food should be presented and creates decorative
food displays.

• Attends daily Banquet Event meetings to review culinary requirements.

• Checks the quality of raw and cooked food products to ensure that standards
are met.

• Develops| designs| or creates new applications| ideas| relationships|
systems| or products| including artistic contributions.

• Ensures compliance with all Food & Beverage policies| standards and
procedures.

• Estimates daily Banquet Event Order production needs.

• Follows proper handling and right temperature of all food products.

• Maintains food preparation handling and correct storage standards.

• Manages BEO process including menu development| pricing| tracking and
ordering.

• Manages food quantities and plating requirements for all banquet functions.

• Plans food quantities and plating requirements for all banquet functions.

• Prepares and cooks foods of all types| either on a regular basis or for
special guests or functions.

• Recognizes superior quality products| presentations and flavor.

• Supports procedures for food & beverage portion and waste controls.

Managing Culinary Teams

• Communicates production needs to key personnel.

• Communicates regularly with employees to ensure performance expectations are
clear.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Ensures and maintains the productivity level of employees.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently.

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaching or instructing others.

• Leads shifts while personally preparing food items and executing requests
based on required specifications.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and coordinates activities of cooks and workers engaged in food
preparation.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Supervises banquet kitchen shift operations.

• Utilizes an |open door| policy to identify and address employee problems or
concerns.

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

Maintaining Culinary Goals

• Achieves and exceeds goals including performance goals| budget goals| team
goals| etc.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Provides services that are above and beyond for customer satisfaction and
retention.

• Responds effectively to guest problems and complaints.

Managing and Conducting Human Resource Activities

• Conducts training when appropriate.

• Ensures employees are cross-trained to support successful daily operations.

• Ensures disciplinary procedures and documentation are completed according to
Standard and Local Operating Procedures (SOPs and LSOPs).

• Ensures disciplinary procedures and documentation support the Peer Review
Process.

• Participates in training staff on menu items including ingredients|
preparation methods and unique tastes.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

• Trains employees in safety procedures.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Attends and participates in all pertinent meetings.

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

_

Banquet Waiter/Waitress – the Waldorf Astoria Dubai International Financial Centre

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JOB DESCRIPTION
 
A Banquet Waiter/Waitress for the Waldorf Astoria Dubai International
Financial Centre is responsible for supporting Food and Beverage operations to
deliver an excellent Guest and Member experience while ensuring cleanliness of
all areas and maintaining equipment.
What will I be doing?
As a Banquet Waiter/Waitress for the Waldorf Astoria Dubai International
Financial Centre | you are responsible for supporting Food and Beverage
operations to deliver an excellent Guest and Member experience. A Banquet
Waiter/Waitress will also be required to ensure cleanliness of all areas and
maintain equipment. Specifically| you will be responsible for performing the
following tasks to the highest standards:
Maintain cleanliness of Food and Beverage area

Ensure equipment is in full working order and report any defect

Project a professional manner to guests and team member

Assist back of house team when requeste

Assist with set ups to ensure department runs efficiently
Manage the mis-en-place relating to Food and Beverage functions and special menus in a timely manner
Comply with hotel security| fire regulations and all health and safety legislation
Attend training provided by the hotel

What are we looking for?

A Banquet Waiter/Waitress for the Waldorf Astoria Dubai International
Financial Centre is always working on behalf of our Guests and working with
other Team Members. To successfully fill this role| you should maintain the
attitude| behaviours| skills| and values that follow:

Passion for delivering exceptional levels of guest service
Positive attitude
Good communication skills
Excellent grooming standards
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in hotel/leisure/retail sector

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!