Reception Agent – Fairmont Fujairah Beach Resort – United Arab Emirates-Fujairah

APPLY HERE

Job Description – Reception Agent (FUJ00127)Employee Status:
Regular
Reception Agent (German Speaker)First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting- care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
Hotel Overview:
Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains.
The hotel consists of 180 rooms and residences- along with a marina and beach club.
Summary of Responsibilities: Reporting
to the Front Desk Supervisor- responsibilities and essential job functions
include but are not limited to the following:
Consistently
offer professional- friendly and engaging service
Greet- chec

in and settle guest accounts while ensuring all service standards are followe

Assist guest

regarding hotel facilities in an informative and helpful wa

Follow
department policies- procedures and service standards
Follow all
safety policies.
Other duties
as assigned.

Qualifications:

Proficient in the English and German language (verbal & written)
Must be able to handle a
multitude of tasks in an intense- ever-changing environment

Ability to
focus attention on guest needs- remaining calm and courteous at all times
Computer
literate in Microsoft Window applications an asset
Must be able to
type 25 words per minute
Must possess a
professional presentation

Strong
interpersonal and problem solving abilities
Highly
responsible & reliable
Ability to
work well under pressure in a fast paced environment
Ability to
work cohesively with fellow colleagues as part of a team
Hospitality
Diploma is an asset
Must be
flexible in terms of working hours
Must have the
ability to handle cash effectively and accurately

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional kneeling- pushing- pulling- lifting

Occasional ascending or descending ladders- stairs and ramps
Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Receptionist – Hilton Al Hamra Beach & Golf Resort – Ras Al Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Receptionist| you will provide reception services for Guests to contribute
to an overall exceptional experience from check-in through check-out and
complete audits| as required. A Receptionist contributes to the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other department

Demonstrate a high level of customer service at all time

Attend appropriate training courses| when required| and assist with the Night Team|s training and development effort

Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily dutie

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Fluent in German & Russian Language
Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Receptionist – Hilton Garden Inn Dubai Mall of Emirates

APPLY HERE

JOB DESCRIPTION
 
A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Receptionist| you will provide reception services for Guests to contribute
to an overall exceptional experience from check-in through check-out and
complete audits| as required. A Receptionist contributes to the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other department

Demonstrate a high level of customer service at all time

Attend appropriate training courses| when required| and assist with the Night Team|s training and development effort

Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily dutie

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Reception Agent – Fairmont Fujairah Beach Resort – United Arab Emirates-Fujairah

APPLY HERE

Job Description – Reception Agent (FUJ00127)Employee Status:
Regular
Reception Agent (German Speaker)First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting- care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.
Hotel Overview:
Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains.
The hotel consists of 180 rooms and residences- along with a marina and beach club.
Summary of Responsibilities: Reporting
to the Front Desk Supervisor- responsibilities and essential job functions
include but are not limited to the following:
Consistently
offer professional- friendly and engaging service
Greet- chec

in and settle guest accounts while ensuring all service standards are followe

Assist guest

regarding hotel facilities in an informative and helpful wa

Follow
department policies- procedures and service standards
Follow all
safety policies.
Other duties
as assigned.

Qualifications:

Proficient in the English and German language (verbal & written)
Must be able to handle a
multitude of tasks in an intense- ever-changing environment

Ability to
focus attention on guest needs- remaining calm and courteous at all times
Computer
literate in Microsoft Window applications an asset
Must be able to
type 25 words per minute
Must possess a
professional presentation

Strong
interpersonal and problem solving abilities
Highly
responsible & reliable
Ability to
work well under pressure in a fast paced environment
Ability to
work cohesively with fellow colleagues as part of a team
Hospitality
Diploma is an asset
Must be
flexible in terms of working hours
Must have the
ability to handle cash effectively and accurately

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional kneeling- pushing- pulling- lifting

Occasional ascending or descending ladders- stairs and ramps
Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Welcome Desk Agent – Yas Hotel Abu Dhabi – PO Box 131808 Yas Island

APPLY HERE

Job Number 19140310
Job Category Rooms and Guest Services Operations
Location Yas Hotel Abu Dhabi| PO Box 131808 Yas Island| Abu Dhabi| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Anticipate sold-out situations
and obtain satisfactory alternative accommodations when the property cannot
accommodate guests with reservations. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Run daily reports
(number of arrivals| departures)| identify any special requests| and check
reports for accuracy. Cash guests| personal checks and traveler|s checks.
Review shift logs/daily memo books and document pertinent information in
logbooks. Count bank at the beginning and end of shift. Balance and drop
receipts according to Accounting specifications. Assist management in
training| motivating| and coaching employees; serve as a role model. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.

_

CID Agent – Marriott Hotel Downtown – Abu Dhabi

APPLY HERE

Job Number 19121469
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown| Abu Dhabi| Sheikh Rashid Bin Saeed
Street| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands include Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Service Express Agent – Receptionist – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi Golf Club

APPLY HERE

Job Number 19001CER
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi Golf Club|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Candidate profile

Previous experience with Opera
Chinese or Korean speaker preferred

_

CID Agent – The Ritz-Carlton Abu Dhabi – Grand Canal

APPLY HERE

Job Number 19099469
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton Abu Dhabi| Grand Canal| Al Maqta Area| PO Box
91888| Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Welcome Desk Agent – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 19085128
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Spa Receptionist – W Dubai – The Palm – West Crescent

APPLY HERE

Job Number 180030QQ
Job Category Spa
Location W Dubai – The Palm| West Crescent| Palm Jumeirah| Dubai| United
Arab Emirates| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Provide general spa orientation to guests upon arrival| such as the location
and use of locker rooms| lounge areas| and hospitality stations. Offer guests
amenities such as water| juice| or heated neck pillows. Answer questions about
general property information and amenities. Escort guests to and from
treatment rooms. Check computer for updates and changes to schedule regularly
throughout the day. Maintain cleanliness of workstation| treatment rooms|
spa/salon locker room| and lounge areas. Dispose of trash and dirty linens in
the proper area. Secure supplies and equipment at the end of each shift. Stock
towels| linens| supplies| and amenities in the locker room| lounge areas| and
hospitality stations. Report accidents| injuries| and unsafe work conditions
to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; protect company assets. Anticipate and
address guests| service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language. Develop and maintain
positive working relationships with others. Comply with quality assurance
expectations and standards. Reach| bend| twist| pull| and stoop; move| lift|
or carry objects weighing less than or equal to 10 pounds; stand| sit| or walk
for an extended period of time. Perform other reasonable job duties as
requested by Supervisors.

_

Service Express Agent – Receptionist – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi Golf Club

APPLY HERE

Job Number 19001CER
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi Golf Club|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

Candidate profile

Previous experience with Opera
Chinese or Korean speaker preferred

_

Spa Receptionist – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 1900189F
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Process all guest check-ins by confirming reservations| assigning room| and
issuing and activating room key. Process all payment types such as room
charges| cash| checks| debit| or credit. Process all check-outs including
resolving any late and disputed charges. Answer| record| and process all guest
calls| messages| requests| questions| or concerns. Coordinate with
Housekeeping to track readiness of rooms for check-in. Communicate parking
procedures to guests/visitors and dispatch bell staff or valet staff as
needed. Supply guests with directions and information regarding property and
local areas of interest. Run daily reports (number of arrivals| departures)|
identify any special requests| and check reports for accuracy. Complete
designated cashier and closing reports in the computer system. Cash guests|
personal checks and traveler|s checks. Count bank at the beginning and end of
shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand| sit| or walk
for an extended period of time. Move| lift| carry| push| pull| and place
objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested by Supervisors.

_

Spa Receptionist – the Waldorf Astoria Dubai International Financial Center – Waldorf Astoria Dubai International Financial Centre

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JOB DESCRIPTION
 
A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is responsible for greeting and assisting guests to deliver an
excellent Guest and Member experience while ensuring the overall experience is
pleasant and their needs are met.
What will I be doing?
As a Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center | you are responsible for greeting and assisting clients to deliver an
excellent Guest and Member experience. A Spa Receptionist will also be
required to manage guest feedback and be an effective sales person.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Assist guests and clients in an appropriate and timely manne

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and service

Ensure client experience is proficient including bookings| payments and consultation card

Adhere to cash handling procedure

Interact and communicate effectively with clients| spa members| team members| guests| and management
Up-sell with latest departmental incentives
Report accidents| maintenance issues or other incidents
Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Committed to delivering a high level of customer service
Excellent grooming standards
Fluent English Communication Skills
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner ____~~~~

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous spa experience
Previous receptionist experience
Previous experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalized attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalized attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Spa Receptionist – Waldorf Astoria The Palm – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Spa Receptionist with Waldorf Astoria Hotels and Resorts is responsible for
greeting and assisting clients to deliver an excellent Guest and Member
experience while ensuring the overall experience is pleasant and their needs
are met.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level o

customer service| you may be just the person we are looking for to work as

Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldor

Astoria Hotels & Resorts where we promise our Guests a single rich| experienc

at every extraordinary place they visit.

What will I be doing?

As a Spa Receptionist| you are responsible for greeting and assisting clients
to deliver an excellent Guest and Member experience. A Spa Receptionist would
also be required to manage customer feedback and up-sell health and beauty
products| classes| memberships and personal training. Specifically| you will
be responsible for performing the following tasks to the highest standards:

Assist guests and clients in an appropriate and timely manner

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

Ensure client experience is proficient including bookings| payments| and consultation cards

Adhere to cash handling procedures

Interact and communicate effectively with clients| members| team members| guests| and management team

Report accidents| maintenance issues| or other incidents

Ensure compliance with all health and safety regulations

Aquire knowledge about all areas of the health club in order to serve the guest effectively

Usinge the appropriate telephone techniques and manner.

What are we looking for?

A Spa Receptionist serving Hilton Worldwide Brand hotels and vacations are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Strong interpersonal skills

Committed to delivering a high level of customer service

Excellent grooming standards

Excellent attention to detail

High standards of cleanliness

Ability to work in a consistently professional and helpful manner

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience of reception duties

Qualification in an admin course or similar topic area

Are there any Special Conditions Related to this Position?

Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide
will conduct this check during the employment process.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday
entitlement. As an employee you will become a member of The Hilton Club which
provides reduced hotel room rates in our hotels worldwide| plus discounts on
products and services offered by Hilton Worldwide and its partners. We look
forward to explaining in detail the range of excellent benefits that you would
expect from a global hotel organization like Hilton Worldwide. We look forward
to explaining in detail the range of excellent benefits that you would expect
from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts — offering the
opportunity to visit extraordinary places with one singular experience.

Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations