Receptionist – Hilton Al Hamra Beach & Golf Resort – Ras Al-Khaimah

APPLY HERE

JOB DESCRIPTION
 
A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Receptionist| you will provide reception services for Guests to contribute
to an overall exceptional experience from check-in through check-out and
complete audits| as required. A Receptionist contributes to the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other department

Demonstrate a high level of customer service at all time

Attend appropriate training courses| when required| and assist with the Night Team|s training and development effort

Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily dutie

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Spa Receptionist – the Waldorf Astoria Dubai International Financial Center – Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is responsible for greeting and assisting guests to deliver an
excellent Guest and Member experience while ensuring the overall experience is
pleasant and their needs are met.
What will I be doing?
As a Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center | you are responsible for greeting and assisting clients to deliver an
excellent Guest and Member experience. A Spa Receptionist will also be
required to manage guest feedback and be an effective sales person.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Assist guests and clients in an appropriate and timely manne

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and service

Ensure client experience is proficient including bookings| payments and consultation card

Adhere to cash handling procedure

Interact and communicate effectively with clients| spa members| team members| guests| and management
Up-sell with latest departmental incentives
Report accidents| maintenance issues or other incidents
Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Committed to delivering a high level of customer service
Excellent grooming standards
Fluent English Communication Skills
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner ____~~~~

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous spa experience
Previous receptionist experience
Previous experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalized attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalized attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Welcome Desk Agent – W Dubai – The Palm

APPLY HERE

Job Number 19000RQS
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Guest Service Agent/Front Desk Receptionist – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19000FO9
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

_POSITION PURPOSE_

To provide our guests with an on brand personalized arrival and departure
experience as well as ensure guest ledgers are well controlled and effectively
contribute in a high guest satisfaction loyalty composite through recognition|
friendliness| helpfulness and efficiency.

__

_ESSENTIAL FUNCTIONS_

· Ensure that services provided are in harmony with our Sheraton core values

· Ensure that our guests receive an on brand personalized experience upon
arrival| departure and throughout their stay.

· Ensure smooth and clear communication with all other FO| HK| Club and Room
service associates.

· Control high balance report on a daily basis.

· Acquire the proper product and service knowledge needed to perform your job
properly.

· Ensure that guests’ requests are fulfilled and closed in GXP within 15
minutes as average response time.

· Ensure guests’ defects are closed in SG within 15 minutes from the time the
complaint was received while ensuring that guests are appropriately
compensated and guests are satisfied.

· Use SG to update guests profiles with requests| defects| preferences and any
other comments/information acquired during stay

· Be aware of the hotel Fire and Emergency procedures.

· Ensure desk is at all times equipped with functional equipment and stocked
with enough stationary and collateral| forms and order them in a timely
manner.

· Trouble Shoot and/or assist guests with internet issues.

· Assist the hotel revenue by:

1. Rooms/Suites Upselling.

2. Suggestive selling of the hotel restaurants.

__

__

_QUALIFICATION STANDARDS_

· Should have previous experience in 5 star hotel

· Totally embrace the philosophy of guest and customer service and owns the
guests;

· Identify yourself with the hotel’s brand and operating philosophy;

· Possess a warm and friendly demeanor;

· Strive to achieve satisfaction and delight of our customers;

· Is detail oriented;

_

Spa Receptionist – W Dubai – The Palm – Dubai

APPLY HERE

Job Number 180030QQ
Job Category Spa
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Provide general spa orientation to guests upon arrival| such as the location
and use of locker rooms| lounge areas| and hospitality stations. Offer guests
amenities such as water| juice| or heated neck pillows. Answer questions about
general property information and amenities. Escort guests to and from
treatment rooms. Check computer for updates and changes to schedule regularly
throughout the day. Maintain cleanliness of workstation| treatment rooms|
spa/salon locker room| and lounge areas. Dispose of trash and dirty linens in
the proper area. Secure supplies and equipment at the end of each shift. Stock
towels| linens| supplies| and amenities in the locker room| lounge areas| and
hospitality stations. Report accidents| injuries| and unsafe work conditions
to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; protect company assets. Anticipate and
address guests| service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language. Develop and maintain
positive working relationships with others. Comply with quality assurance
expectations and standards. Reach| bend| twist| pull| and stoop; move| lift|
or carry objects weighing less than or equal to 10 pounds; stand| sit| or walk
for an extended period of time. Perform other reasonable job duties as
requested by Supervisors.

_

Club Guest Service Agent/Club Receptionist – Sheraton Grand Hotel – Dubai

APPLY HERE

Job Number 19000EIV
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

_POSITION PURPOSE_

· To provide our Club and Suites guests with an on brand personalized arrival
experience.

· Follow and implement Sheraton Club program as per Brand
Standards/Guidelines.

· To effectively contribute in a high GSS loyalty composite through
recognition| friendliness| helpfulness and efficiency.

_ESSENTIAL FUNCTIONS_

· Ensure that services provided are in harmony with our Sheraton core values

· Ensure that our guests receive an on brand experience upon arrival and
throughout their stay.

· 100% daily usage of the Master Arrival Report to deliver GPS initiative
successfully to our guests.

· Ensure smooth and clear communication with all other FO| HK| club and Room
service associates.

· Acquire the proper product knowledge needed to perform your job properly.

· Be aware of the hotel Fire and Emergency procedures.

· Perform daily buckets check against departure and clear the pending
registration cards.

· Ensure desk is at all times equipped with functional equipment and stocked
with enough stationary and collateral| forms and order them in a timely
manner.

· Trouble Shoot and/or assist guests with internet issues.

· Assist the hotel revenue by:

1) Suites Upselling.

2) Suggestive selling of the hotel restaurants.

· Have sufficient information about local surrounding areas to able to provide
guests with choices and/or alternatives when requesting for assistance.

· Enforce free marketing activities to promote the hotel services through our
guests by encouraging them to post reviews and tweets in the various social
media.

· Actively participate in the hotel sustainability| community and OI
activities.

· Ensure proper grooming and personal hygiene at all times as per hotel
guidelines.

· Be knowledgeable about the hotel GSS scores and current improvement plans
set for the department.

_QUALIFICATION STANDARDS_

· Has previous experience in 5 star hotel.

· Is able to speak| write and converse freely in English. Additional language
will be a benefit.

· Must have computer skills and opera knowledge.

· Totally embrace the philosophy of guest and customer service and owns the
guests.

· Identify yourself with the hotel’s brand and operating philosophy.

· Possess a warm and friendly demeanor.

· Strive to achieve satisfaction and delight of our customers.

· Is detail oriented.

_

Spa Receptionist – the Waldorf Astoria Dubai International Financial Center – Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is responsible for greeting and assisting guests to deliver an
excellent Guest and Member experience while ensuring the overall experience is
pleasant and their needs are met.
What will I be doing?
As a Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center | you are responsible for greeting and assisting clients to deliver an
excellent Guest and Member experience. A Spa Receptionist will also be
required to manage guest feedback and be an effective sales person.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Assist guests and clients in an appropriate and timely manne

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and service

Ensure client experience is proficient including bookings| payments and consultation card

Adhere to cash handling procedure

Interact and communicate effectively with clients| spa members| team members| guests| and management
Up-sell with latest departmental incentives
Report accidents| maintenance issues or other incidents
Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Committed to delivering a high level of customer service
Excellent grooming standards
Fluent English Communication Skills
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner ____~~~~

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous spa experience
Previous receptionist experience
Previous experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalized attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalized attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Receptionist – Hilton Dubai The Walk

APPLY HERE

JOB DESCRIPTION
 
A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Receptionist| you will provide reception services for Guests to contribute
to an overall exceptional experience from check-in through check-out and
complete audits| as required. A Receptionist contributes to the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other department

Demonstrate a high level of customer service at all time

Attend appropriate training courses| when required| and assist with the Night Team|s training and development effort

Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily dutie

Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Welcome Desk Agent – Yas Hotel Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 19000C8P
Job Category Rooms and Guest Services Operations
Location Yas Hotel Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Service Express Agent – Reception – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi

APPLY HERE

Job Number 19000B4G
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi| United Arab
Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Recreation Receptionist – Sheraton Sharjah Beach Resort & Spa – Sharjah

APPLY HERE

Job Number 19000A42
Job Category Spa
Location Sheraton Sharjah Beach Resort & Spa| Sharjah| United Arab
Emirates
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies| obtain change required for expected business level| and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance| scan| and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents| injuries| and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Spa & Fitness Receptionist – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 190008PV
Job Category Spa
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Provide general spa orientation to guests upon arrival| such as the location
and use of locker rooms| lounge areas| and hospitality stations. Offer guests
amenities such as water| juice| or heated neck pillows. Answer questions about
general property information and amenities. Escort guests to and from
treatment rooms. Check computer for updates and changes to schedule regularly
throughout the day. Maintain cleanliness of workstation| treatment rooms|
spa/salon locker room| and lounge areas. Dispose of trash and dirty linens in
the proper area. Secure supplies and equipment at the end of each shift. Stock
towels| linens| supplies| and amenities in the locker room| lounge areas| and
hospitality stations. Report accidents| injuries| and unsafe work conditions
to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; protect company assets. Anticipate and
address guests| service needs; thank guests with genuine appreciation. Speak
with others using clear and professional language. Develop and maintain
positive working relationships with others. Comply with quality assurance
expectations and standards. Reach| bend| twist| pull| and stoop; move| lift|
or carry objects weighing less than or equal to 10 pounds; stand| sit| or walk
for an extended period of time. Perform other reasonable job duties as
requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Receptionist – Hilton Dubai The Walk

APPLY HERE

JOB DESCRIPTION
 
A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Receptionist| you will provide reception services for Guests to contribute
to an overall exceptional experience from check-in through check-out and
complete audits| as required. A Receptionist contributes to the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses| when required| and assist with the Night Team|s training and development efforts
Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Spa Receptionist – Hilton Dubai Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Spa Receptionist is responsible for greeting and assisting clients to
deliver an excellent Guest and Member experience while ensuring the overall
experience is pleasant and their needs are met.
What will I be doing?
As a Spa Receptionist| you are responsible for greeting and assisting clients
to deliver an excellent Guest and Member experience. A Spa Receptionist will
also be required to manage customer feedback and be an effective sales person.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Assist guests and clients in an appropriate and timely manner
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Ensure client experience is proficient including bookings| payments| and consultation cards
Adhere to cash handling procedures
Interact and communicate effectively with clients| members| team members| guests| and management team
Up-sell with latest departmental incentives
Report accidents| maintenance issues| or other incidents
Ensure compliance with all health and safety regulations

What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Committed to delivering a high level of customer service
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner
Previous spa experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

CID Agent – Yas Hotel Abu Dhabi – Abu Dhabi

APPLY HERE

Job Number 190007PI
Job Category Rooms and Guest Services Operations
Location Yas Hotel Abu Dhabi| Abu Dhabi| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Reception – Athletic Club – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 190007DT
Job Category Golf| Fitness| and Entertainment
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Wipe down fitness center machines and remove towels| trash| and debris from
fitness center area. Maintain an adequate supply of cups and water in
recreation area. Clean fitness and recreation area restrooms and showers.
Obtain| fold| and stack towels according to company procedures. Distribute
lockers and towels to guests. Conduct inventory of supplies| materials| and
equipment and inform supervisor/manager of low supply items. Provide
information to guests about available recreation facilities and activities.
Promote a fun and relaxing atmosphere for guests. Promote the rules and
regulations of the recreation facility intended for the safety and welfare of
guests and members. Provide assistance to injured guests until the arrival of
emergency medical services. Promote the rules and regulations of the
recreation facility. Report accidents| injuries| and unsafe work conditions to
manager; complete safety training and certifications.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Visually
inspect tools| equipment| or machines (e. g.| to identify defects). Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move over sloping| uneven| or slippery surfaces and steps. Welcome
and acknowledge all guests according to company standards. Speak with others
using clear and professional language| and answer telephones using appropriate
etiquette. Perform other reasonable job duties as requested by Supervisors.

_

Receptionist – Hilton Garden Inn Al Jadaf

APPLY HERE

JOB DESCRIPTION
 
A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Receptionist| you will provide reception services for Guests to contribute
to an overall exceptional experience from check-in through check-out and
complete audits| as required. A Receptionist contributes to the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses| when required| and assist with the Night Team|s training and development efforts
Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy

Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary
What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling

Receptionist – EMEA – Hilton – Dubai

APPLY HERE

JOB DESCRIPTION
  A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Receptionist| you will provide reception services for Guests to contribute
to an overall exceptional experience from check-in through check-out and
complete audits| as required. A Receptionist contributes to the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses| when required| and assist with the Night Team|s training and development efforts
Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

Receptionist – Russian Speaker – Hilton – Ras Al-Khaimah

APPLY HERE

JOB DESCRIPTION
  A Receptionist provides reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Receptionist| you will provide reception services for Guests to contribute
to an overall exceptional experience from check-in through check-out and
complete audits| as required. A Receptionist contributes to the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses| when required| and assist with the Night Team|s training and development efforts
Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

Club Guest Services Associate / Club Receptionist – Sheraton Grand Hotel – Dubai

APPLY HERE

Sheraton grand hotel dubai lobby
Sheraton grand hotel dubai lobby
Job Number 18003IBA
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views

_POSITION PURPOSE_

· To provide our Club and Suites guests with an on brand personalized arrival
experience.

· Follow and implement Sheraton Club program as per Brand
Standards/Guidelines.

· To effectively contribute in a high GSS loyalty composite through
recognition| friendliness| helpfulness and efficiency.

_ESSENTIAL FUNCTIONS_

· Ensure that services provided are in harmony with our Sheraton core values

· Ensure that our guests receive an on brand experience upon arrival and
throughout their stay.

· 100% daily usage of the Master Arrival Report to deliver GPS initiative
successfully to our guests.

· Ensure smooth and clear communication with all other FO| HK| club and Room
service associates.

· Acquire the proper product knowledge needed to perform your job properly.

· Be aware of the hotel Fire and Emergency procedures.

· Perform daily buckets check against departure and clear the pending
registration cards.

· Ensure desk is at all times equipped with functional equipment and stocked
with enough stationary and collateral| forms and order them in a timely
manner.

· Trouble Shoot and/or assist guests with internet issues.

· Assist the hotel revenue by:

1) Suites Upselling.

2) Suggestive selling of the hotel restaurants.

· Have sufficient information about local surrounding areas to able to provide
guests with choices and/or alternatives when requesting for assistance.

· Enforce free marketing activities to promote the hotel services through our
guests by encouraging them to post reviews and tweets in the various social
media.

· Actively participate in the hotel sustainability| community and OI
activities.

· Ensure proper grooming and personal hygiene at all times as per hotel
guidelines.

· Be knowledgeable about the hotel GSS scores and current improvement plans
set for the department.

_QUALIFICATION STANDARDS_

· Has previous experience in 5 star hotel.

· Is able to speak| write and converse freely in English. Additional language
will be a benefit.

· Must have computer skills and opera knowledge.

· Totally embrace the philosophy of guest and customer service and owns the
guests.

· Identify yourself with the hotel’s brand and operating philosophy.

· Possess a warm and friendly demeanor.

· Strive to achieve satisfaction and delight of our customers.

· Is detail oriented.

_

DTS Supervisor – Renaissance Downtown Hotel – Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown DubaiJob Number 18002NSB
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel| Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
 
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Job Summary

Answer| record| and process all guest calls| requests| questions| or concerns.
Contact appropriate individual or department to resolve guest call| request|
or problem. Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing. Operate
telephone switchboard station. Monitor busy or unanswered lines| check back
with callers on hold to update status| take messages. Activate and deactivate
guest room message lights Transfer guests with internet access issues to
internet service provider|s customer support line. Assist callers with credit
card| calling card| long distance| collect| overseas| and person to person
calls. Log guest requests| incidents| adjustments and comment cards into
computer to allow for proper tracking and documentation. Supply guests with
directions and property information. Assist management in training|
scheduling| evaluating| motivating and coaching employees; serve as a
department role model.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare/review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information using
computers/ POS systems. Stand| sit| or walk for an extended period of time.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

_

Rooms Reservations Agent wanted – Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18002XO2
Job Category Reservations
Location The Ritz-Carlton, Dubai International Financial Centre,
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Reservations Agent – Towers Rotana – Dubai

Towers rotana hotel Dubai

APPLY HERE

Towers rotana hotel Dubai
Towers rotana hotel Dubai

Expiry Date: 2018/11/23
Ref. JB3839210
Revenue – Reservations Agent
Towers Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Reservations Supervisor (Arabic) wanted at Centro Hotel Sharjah

Centro hotel Sharjah UAE lounge

APPLY HERE

Centro hotel Sharjah UAE lounge
Centro hotel Sharjah UAE lounge

Expiry Date: 2018/12/02
Ref. JB3841575
Revenue – Reservations Supervisor (Arabic Speaker)
Centro Sharjah
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Supervisor you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery, whereby your role will include key responsibilities such as:
 
• Check the no show record as well as pending reservation

• Check the VIP arrival, special requests and check traces to action

• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly

• Show complete product knowledge, understand rate structure and apply rate management

• Check on pending visa or expiring visa’s which need to exit the country

• Ensure to send confirmation for new reservation and follow up those without correspondence

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize transportation with the hotel driver and follow up on the information provided

Skills
Education, Qualifications & Experiences

You should have a degree within the hospitality field and previous experience in hotel reservations. You are computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer driven and with an extremely proactive and focused personality and an outgoing, charismatic and approachable character. You will display a high level of professionalism with a high degree of impact and influence within all levels of operations and be self motivated with a pro-active approach. You portray a structured and goal oriented work philosophy

Secretary / Document Controller wanted at AECOM – Dubai

aecom logo

APPLY HERE

aecom logo
aecom logo

Job Summary
AECOM is currently seeking to hire Secretary/Document Controller to be based at Dubai.The role will be to provide efficient administrative support to the Project including typing, telephone and reception duties to facilitate effective communication and the efficient running of the Project.

Job Duties:
Liaise effectively with the Project Manager, Engineers, Site Staffs, and external contacts on behalf of the project office.
 
Coordinate and organize meetings/seminars within the project office, and with external clients, and assist with the preparation of presentations, agendas and minutes.

Provide efficient word processing, clerical, photocopying, filing and minute taking duties in respect of the Project.

Screen incoming mails and telephone calls, action responses & redirect correspondence where necessary.

Organize and coordinate travel requests for the Project Manager and other Engineers, relating to the project where and when required.

Maintains confidential records and filing of reports, correspondence and related material for ease of retrieval.

Performing secretarial, administrative, organizing and research tasks requiring a sound understanding of organization policy and structure.

Coordinating and ordering of stationary and office supplies.

Propose improvements to internal processes and procedures for the efficient and effective administration of all office procedures within the project office.

Keep computerized records of all Service Users who are referred to the project.

Other duties as assigned by the Project Manager.

Specific Skills Required:

Strong Sound knowledge of Microsoft Outlook, Word and Excel, PowerPoint and Access.

Excellent people skills

Working knowledge of e-mail and Internet

Experience in Database Management.

Accurate word processing skills

Ability to collate information accurately

Able to work alone and as part of a team

Understanding and practical application of confidentiality

Able to prioritize work

Person Specification (Behavioural Attributes):

Confident, with the ability to work either independently or as part of a team

Should be able to work well with other people and to communicate clearly.

Accuracy & precision of work

Good problem solving skills

Ability to work to deadlines and under pressure

Accountability for assigned work

The ability to communicate at all levels in English.

Efficient and punctual.

Positive, enthusiastic, customer service attitude

Strong verbal and written communication skills

Minimum Requirements

Minimum 3 years of experience within similar projects, with minimum 3 years in UAE.

Middle East experience preferred.

Preferred Qualifications

Bachelors Degree or Diploma or equivalent to completion of the twelfth grade. Along with typing speed of 45 words per minute.

Arabic Duty Manager wanted at Marriott Hotel Downtown, Abu Dhabi

marriott hotel downtown abu dhabi

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marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Job Number 18002PVJ
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi
Schedule Full-time
Position Type Non-Management/Hourly
 
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Marriott International portfolio of brands includes Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Housekeeping Order Taker wanted at Pearl Rotana – Abu Dhabi

Pearl Rotana hotel Abu Dhabi

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Pearl Rotana hotel Abu Dhabi
Pearl Rotana hotel Abu Dhabi

Expiry Date: 2018/09/16
Ref. JB3819040
Housekeeping – Housekeeping Order Taker
Pearl Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

•Safe keep, record and collect all keys and papers held within the Housekeeping Office

•Ensure the sorting of all daily activity reports in the Housekeeping Office

•Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards

•Record all incoming calls, ensure all messages are disseminated and followed up accordingly

•Handle all issues pertaining to Lost & Found – receiving, recording, storage, claiming and clearing

•Update and maintain all housekeeping files

•Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office

•Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll

•Keep and maintain the cleanliness and tidiness of the Housekeeping Office

•Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Skills
Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.