Personal Concierge Manager / Guest Relations Manager – Waldorf Astoria Ras Al Khaimah

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JOB DESCRIPTION
 
A Personal Concierge Manager / Guest Relations Manager manages the needs of
VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest
needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Personal Concierge Manager / Guest Relations Manager| you will manage the
needs of VIP Guests and inform other Team Members of VIP needs in order to
ensure an exceptional Guest experience. A Guest Relations Manager is
responsible for managing the first impressions of our Guests and| therefore|
must perform the following tasks to the highest standards:
Meet| greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manne

Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relation

Manage| record and resolve promptly Guest or customer complaint

Ensure a very high level of customer service is constantly maintained for Reception| Lobby area and Executive Loung

Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
Maintain good communication and work relationships in all hotel areas
Maintain staffing levels to meet business demands
Attend all Reception meetings and Executive Lounge Meetings
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Personal Concierge Manager / Guest Relations Manager serving Hilton brands are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Previous managerial experience in a customer service function
An ability to listen and respond to demanding Guest needs
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a customer service function or a similar role
A passion for delivering an exceptional level of Guest service
High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Concierge Agent – Fairmont Dubai – United Arab Emirates-Dubai

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Job Description – Concierge Agent (DBI02985)Employee Status:
Regular
ConciergeThe knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests` needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview:
A unique blend of contemporary design and urban chic- Fairmont Dubai is an icon in the business heart of the city. Just minutes from Dubai|s key attractions- our hotel is linked to the Dubai International Convention Centre. Ten contemporary dining experiences intrigue the palate- our signature Spa and health facilities offer a wealth of amenities- including two terrace sundecks complemented by handcrafted mosaic swimming pools. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Summary of Responsibilities: Reporting to the Assistant Chief Concierge- responsibilities and essential job functions include but are not limited to the following:
Welcome and assist Guests` according to Brand Standards
Be an ambassador of Fairmont Dubai by providing memorable Guest
experiences
Ensure prompt- efficient and updated recording of mails-
parcels- and messages
Maintain a perpetual presence on the Concierge Desk throughou

the hours of the shif

Remain observant- note preferences of the Guest- and respon

accordingly inquiries & request

Greet and assist Guests following hotel standards either in
person or on the phone
Greet all Guests courteously- using the Guest`s name whenever
possible and maintains a genuine smile and keep friendly and interested
manners
Follows Occupational Health & Safety regulations
Report suspicious people- behavior- parcels and vehicles to
hotel Security
Ensure adherence to Fairmont`s Code of Ethics
Offer assistance to Guests and provide them with many
different alternatives
Maintain well grooming and immaculate presentation in clean
uniform- polished shoes and wear name tag at all times when on duty
Personalize the interaction in anyway and engage with Guests
as individuals
Remain up to date and knowledgeable regarding nearby places of
interest- promotions and events
Offer accurate directions with a complimentary map of
surrounding area while offering directions
Follow up and make sure all messages / faxes / requested items
delivered within 15 minutes- all written information should be clear-
legible and presented on hotel paper
Attend regularly to all Clefs D`or events and meetings-
studies and follows all procedures to become a member of the CLF organization

Qualifications:

Previous customer related experience an asset

Must possess a professional presentation

Must possess outstanding guest services skills and sophisticated verbal & written communication skills

Computer literate in Microsoft Window applications an asset

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs- remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Frequent standing and walking throughout shift

Occasional ascending or descending ladders- stairs and ramps

Frequent standing and walking throughout shift

Visa Requirements:

Please note
that you must be eligible to live and work in Dubai. We will assist successful
applicants with the visa process and provide flights and accommodation.

Concierge Shift Leader – Le Meriden Dubai Complex – Le Meridien Dubai Hotel & Conference Centre – Airport Road

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Job Number 19140297
Job Category Rooms and Guest Services Operations
Location Le Meridien Dubai Hotel & Conference Centre| Airport Road|
Dubai| United Arab Emirates| United Arab Emirates
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Answer| record| and process all guest calls| requests| questions| or concerns.
Contact appropriate individual or department to resolve guest call| request|
or problem. Follow up and ensure that any outstanding requests are resolved.
Advise guest of any messages received. Verify and adjust billing. Operate
telephone switchboard station. Monitor busy or unanswered lines| check back
with callers on hold to update status| take messages. Activate and deactivate
guest room message lights Transfer guests with internet access issues to
internet service provider|s customer support line. Assist callers with credit
card| calling card| long distance| collect| overseas| and person to person
calls. Log guest requests| incidents| adjustments and comment cards into
computer to allow for proper tracking and documentation. Supply guests with
directions and property information. Assist management in training|
scheduling| evaluating| motivating and coaching employees; serve as a
department role model.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare/review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information using
computers/ POS systems. Stand| sit| or walk for an extended period of time.
Move| lift| carry| push| pull| and place objects weighing less than or equal
to 10 pounds without assistance. Perform other reasonable job duties as
requested by Supervisors.

_

Concierge – the Waldorf Astoria Dubai International Financial Centre

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JOB DESCRIPTION
 
A Concierge for the Waldorf Astoria Dubai International Financial
Centre|serves as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity.
What will I be doing?
A Concierge for the Waldorf Astoria Dubai International Financial Centre| you
will serve as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity. A Concierge is responsible for managing the first impressions of our
Guests and| therefore| must perform the following tasks to the highest
standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquirie

Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among other

Process and deliver messages for Guest

Deliver and safely storage Guest luggag

Stay current with all hotel services as well as daily VIP requests and special events
Ensure orderliness and safety guidelines around the lobby and front door areas
Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges for the Waldorf Astoria Dubai International Financial Centre are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in Concierge in a luxury hotel environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Personal Concierge – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| engages with our VIP Guests throughout the entire hospitality
experience. From check-in to check-out| the Personal Concierge Team is always
prepared to respond to VIP Guest requests at concierge| during promotional
activities| and more.
What will I be doing?
As a Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| you will serve on the Front Office Team which is the main connection
between the Guest| the hotel| and the various hotel departments. A Personal
Concierge Team Member truly influences the first impressions of our VIP Guests
and| therefore| is responsible for performing the following tasks to the
highest standards:

Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guest

Be responsible for special room assignments and suite occupancie

Welcome and fulfill the check-in process of VIP Guests| including serving as an escort to the Executive Lounge and VIP Guest room
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
Maintain the inventory of Guest amenities
Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events

What are we looking for?

A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Calm| efficient| and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel| leisure| and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Concierge – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Concierge for the Waldorf Astoria Dubai International Financial
Centre|serves as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity.
What will I be doing?
A Concierge for the Waldorf Astoria Dubai International Financial Centre| you
will serve as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity. A Concierge is responsible for managing the first impressions of our
Guests and| therefore| must perform the following tasks to the highest
standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquirie

Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among other

Process and deliver messages for Guest

Deliver and safely storage Guest luggag

Stay current with all hotel services as well as daily VIP requests and special events
Ensure orderliness and safety guidelines around the lobby and front door areas
Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges for the Waldorf Astoria Dubai International Financial Centre are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in Concierge in a luxury hotel environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Personal Concierge – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| engages with our VIP Guests throughout the entire hospitality
experience. From check-in to check-out| the Personal Concierge Team is always
prepared to respond to VIP Guest requests at concierge| during promotional
activities| and more.
What will I be doing?
As a Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| you will serve on the Front Office Team which is the main connection
between the Guest| the hotel| and the various hotel departments. A Personal
Concierge Team Member truly influences the first impressions of our VIP Guests
and| therefore| is responsible for performing the following tasks to the
highest standards:

Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guest

Be responsible for special room assignments and suite occupancie

Welcome and fulfill the check-in process of VIP Guests| including serving as an escort to the Executive Lounge and VIP Guest room
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
Maintain the inventory of Guest amenities
Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events

What are we looking for?

A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Calm| efficient| and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel| leisure| and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

JW Events Concierge – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19075885
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Event Concierge is the personal representative of the management to the
guests. It is your responsibility to greet the guest on arrival| Introduce
meeting services application and creates an atmosphere of good will; maintain
constant contact with the host; to ensure the high standards of service as set
by management; and to extend every effort to make the assigned party a
complete success.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – Based on Operation

Titles of Direct Reports – Server| Housemen

CANDIDATE PROFILE

_Experience:_

1-2 years 5 star hotel experience

_Skills and Knowledge:_

Guest satisfaction awareness

Impeccable standards of appearance

Honesty and integrity above reproach

Able to accept constructive criticism

Total commitment

Audio Visual Level I

Computer knowledge

_Education or Certification:_

Diploma or Degree in Hotel Management

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

To have a clean uniform and impeccable personal grooming in compliance with company standards.

To be at the assigned work area| in uniform| and ready to work at the time that is scheduled.

All Event Concierge will be required to completely familiarize himself with the location of each of the function rooms and related areas and the various workable types of set up to include the following: school style| theatre style| conference style| U-Shape| Hollow square| Hollow rectangle| Banquet style| T-Shape| E-Shape| Different types of buffet set up| Coffee Trolley.

To introduce one’s self to the guest on one’s station and project a warm cheerful| enthusiastic desire to be of service.

To wear a name tag as part of the proper uniform| as well as no excessive jewelry to be worn while working.

To comply with all safety regulations and company policies as outlined in the Employee’s handbook.

To assist guest/organizer all the time.

To ensure that all equipment| fixture and furniture are handled with great care.

To create a good working relationship with co-workers and maintain a courteous attitude towards the management and all the employees and guests of the hotel.

To bring any problems that may occur or any special requests by guests to their supervisor’s attention as soon as possible.

To provide the best possible proper service of guests of this hotel at all times.

To practice constantly the “Clean as you go” policy to uphold the highest sanitation standards.

Perform all other reasonable tasks as requested by management

To inspect all public areas (foyer| assembly areas| restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management

To coordinates the performance of all banquet associates.

Ensure all requested food and beverage| audio visual and special requests have been correctly placed

Introduce self to the guest/organizer and review your role

Thorough knowledge of JW Event Concierge Application.

OTHER

_Safety and Security:_

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

_Guest Relations:_

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

_Communication:_

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

_Working with Others:_

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement.

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

__

_Physical Tasks:_

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Concierge – Bulgari Hotel & Resorts – Dubai

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Job Number 19076568
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Supply guests with
directions and information regarding property amenities| services| and hours
of operation| and local areas of interest and activities. Contact appropriate
individual or department (e.g.| Bellperson| Housekeeping) as necessary to
resolve guest call| request| or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Ensure that any outstanding
requests from the previous day receive priority and are resolved. Serve as a
departmental role model or mentor; ensure employee compliance with company
standards and policies and external regulations. Monitor club lounge for
seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Concierge/ Bellman – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi Golf Club

APPLY HERE

Job Number 190017SR
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi Golf Club|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

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Concierge/ Bellman – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi Golf Club

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Job Number 190017SR
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi Golf Club|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

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Concierge – The Abu Dhabi EDITION – The Abu Dhabi EDITION – Land Plot no. C7-C102

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Job Number 190017SJ
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION| Land Plot no. C7-C102| Sector 35 West|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Assist Head Concierge and the whole Front Office Team in all property
operations| ensuring that the highest levels of hospitality and service are
provided. Areas of responsibility include but are not limited to: respond to
guest requests for special arrangements or services by making reservations
and/or identifying appropriate providers; respond to special requests from
guests with unique needs and follow up to ensure satisfaction; gather|
summarize| and provide information to guests about the property and the
surrounding area| including special events and activities; running daily
reports; following up with guests to ensure their requests have been met to
their satisfaction.

REPORTS TO: Head Concierge

STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of
knowledge| skills and/or abilities. To perform this job successfully| the
incumbent will possess the abilities and aptitudes to perform each duty
proficiently.

QUALIFICATIONS:

• High school diploma or GED equivalent.

• No related work experience is required.

ESSENTIAL JOB FUNCTIONS:

Main Responsibilities

• Be familiar with Hotel services| operational hours and ongoing promotions.

• Have a thorough knowledge of The Abu Dhabi EDITION product and services.

• Ensure all forms of communication are used to full capacity and relevant
information is handed over to the next shift.

• Contact appropriate individual or department (e.g.| Bellperson|
Housekeeping) as necessary to resolve guest calls and/or request.

• Answer| record| and process all guest messages| requests| questions| or
concerns.

• Communicate parking procedures to guests/visitors and dispatch bell staff or
valet staff as needed.

• Supply guests with directions and information regarding property and local
areas of interest.

• Answer| record| and process all guest calls| messages| requests| questions|
or concerns.

• Contact appropriate individual or department (e.g.| Bellperson|
Housekeeping) as necessary to resolve guest calls and requests.

• Welcome and acknowledge all guests according to EDITION standards.

• Thank guests with genuine appreciation.

• Speak with others using clear and professional language.

• Ensure adherence to quality expectations and standards.

• Ensure proper use of the telephone etiquette as per EDTION standards.

• Establishes and maintains open| collaborative relationships with other
employees.

• Perform any other reasonable job duties as requested.

Ensuring and Providing Exceptional Guest Service

• Collaborates with the whole of the Front Office team on ways to continually
improve guest service.

• Provides services that are above and beyond expectations for guest
satisfaction and retention.

• Serves as a role model to demonstrate appropriate behaviors.

• Displays outstanding hospitality skills.

Safety and Security

• Follow property specific procedures for handling emergency situations (e.g.|
evacuations| medical emergencies| natural disasters).

• Report work related accidents| or other injuries immediately upon occurrence
to manager/supervisor.

• Follow company and department safety and security policies and procedures to
ensure a clean| safe| and secure environment.

• Identify and correct unsafe work procedures or conditions and/or report them
to management and security/safety personnel.

• Complete appropriate safety training and certifications to perform work
tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Ensure uniform| nametags| and personal appearance are clean| hygienic|
professional and in compliance with company policies and procedures.

• Protect company tools| equipment| machines| or other assets in accordance
with company policies and procedures.

Guest Relations

• Actively listen and respond positively to guest questions| concerns| and
requests using brand or property specific process (e.g.| LEARN) to resolve
issues and build trust.

• Address guests| service needs in a professional| positive| and timely
manner.

• Assist other employees to ensure proper coverage and prompt guest service.

• Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

• Thank guests with genuine appreciation and provide a fond farewell.

• Anticipate guests| service needs| including asking questions of guests to
better understand their needs and watching/listening to guest preferences and
acting on them whenever possible.

Communication

• Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

• Speak to guests and co-workers using clear| appropriate and professional
language.

• Provide assistance to coworkers| ensuring they understand their tasks.

• Talk with and listen to other employees to effectively exchange information.

• Discuss work topics| activities| or problems with coworkers| supervisors| or
managers discreetly and quietly| avoiding public areas of the property.

• Prepare and review written documents (e.g.| daily logs| business letters|
memoranda| reports)| including proofreading and editing written information to
ensure accuracy and completeness.

Assists Management

• Assist management in establishing and communicating goals| performance
expectations| timetables and deadlines for shift or departmental operations
and ensure that they are understood.

• Assist management in preparing and conducting performance reviews of
employees.

• Assist management in counseling hourly employees on work related concerns
and issues to ensure satisfaction and productivity.

• Encourage and motivate Front Desk employees to perform their best| take
responsibility for tasks and assignments| make decisions and provide input on
possible improvements.

• Coordinate tasks and work with other departments to ensure that the
department runs efficiently.

• Assign and ensure work tasks are completed on time and that they meet
appropriate quality standards.

Working with Others

• Handle sensitive issues with employees and/or guests with tact| respect|
diplomacy| and confidentiality.

• Develop and maintain positive and productive working relationships with
other employees and departments.

• Support all co-workers and treat them with dignity and respect.

• Actively listen to and consider the concerns of other employees| responding
appropriately and effectively.

• Partner with and assist others to promote an environment of teamwork and
achieve common goals.

]

Concierge- Guest Service Agent – JW Marriott Hotel Dubai – Hamarain Centre

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Job Number 19000WR2
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Dubai| Hamarain Centre| Dubai| United Arab
Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

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JW Events Concierge – JW Marriott Marquis Hotel Dubai

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Job Number 1900104T
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Event Concierge is the personal representative of the management to the
guests. It is your responsibility to greet the guest on arrival| Introduce
meeting services application and creates an atmosphere of good will; maintain
constant contact with the host; to ensure the high standards of service as set
by management; and to extend every effort to make the assigned party a
complete success.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – Based on Operation

Titles of Direct Reports – Server| Housemen

CANDIDATE PROFILE

_Experience:_

1-2 years 5 star hotel experience

_Skills and Knowledge:_

Guest satisfaction awareness

Impeccable standards of appearance

Honesty and integrity above reproach

Able to accept constructive criticism

Total commitment

Audio Visual Level I

Computer knowledge

_Education or Certification:_

Diploma or Degree in Hotel Management

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

To have a clean uniform and impeccable personal grooming in compliance with company standards.

To be at the assigned work area| in uniform| and ready to work at the time that is scheduled.

All Event Concierge will be required to completely familiarize himself with the location of each of the function rooms and related areas and the various workable types of set up to include the following: school style| theatre style| conference style| U-Shape| Hollow square| Hollow rectangle| Banquet style| T-Shape| E-Shape| Different types of buffet set up| Coffee Trolley.

To introduce one’s self to the guest on one’s station and project a warm cheerful| enthusiastic desire to be of service.

To wear a name tag as part of the proper uniform| as well as no excessive jewelry to be worn while working.

To comply with all safety regulations and company policies as outlined in the Employee’s handbook.

To assist guest/organizer all the time.

To ensure that all equipment| fixture and furniture are handled with great care.

To create a good working relationship with co-workers and maintain a courteous attitude towards the management and all the employees and guests of the hotel.

To bring any problems that may occur or any special requests by guests to their supervisor’s attention as soon as possible.

To provide the best possible proper service of guests of this hotel at all times.

To practice constantly the “Clean as you go” policy to uphold the highest sanitation standards.

Perform all other reasonable tasks as requested by management

To inspect all public areas (foyer| assembly areas| restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management

To coordinates the performance of all banquet associates.

Ensure all requested food and beverage| audio visual and special requests have been correctly placed

Introduce self to the guest/organizer and review your role

Thorough knowledge of JW Event Concierge Application.

OTHER

_Safety and Security:_

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

_Guest Relations:_

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

_Communication:_

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

_Working with Others:_

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement.

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

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_Physical Tasks:_

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Concierge Agent – The St. Regis Abu Dhabi

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Job Number 1900103R
Job Category Rooms and Guest Services Operations
Location The St. Regis Abu Dhabi| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
pointed in the right direction. When they know you genuinely care about the
quality of their stay| you are operating at a level of excellence.

What you’ll do

Make bookings for Concierge Services as requested by guests
Advise guests on local area (tourism or business locations| sights or events)

Welcome guests and direct them to Reception

Know regular guest names and requirements

Accurate knowledge of hotel facilities and services

Answer guest questions and resolve guest problems

Promote the Hotel generally

Know the names| functions and locations of the Management Team

Ensure that guests receive their messages and faxes promptly

Assist with guest luggage when required

Be aware of daily functions| events| VIP and group arrivals

To carry out any other duties as required

]

Villa Coordinator- Concierge – Bulgari Hotel & Resorts – Dubai

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Job Number 19001070
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

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