Concierge – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Concierge for the Waldorf Astoria Dubai International Financial
Centre|serves as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity.
What will I be doing?
A Concierge for the Waldorf Astoria Dubai International Financial Centre| you
will serve as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity. A Concierge is responsible for managing the first impressions of our
Guests and| therefore| must perform the following tasks to the highest
standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquirie

Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among other

Process and deliver messages for Guest

Deliver and safely storage Guest luggag

Stay current with all hotel services as well as daily VIP requests and special events
Ensure orderliness and safety guidelines around the lobby and front door areas
Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges for the Waldorf Astoria Dubai International Financial Centre are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in Concierge in a luxury hotel environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Personal Concierge – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| engages with our VIP Guests throughout the entire hospitality
experience. From check-in to check-out| the Personal Concierge Team is always
prepared to respond to VIP Guest requests at concierge| during promotional
activities| and more.
What will I be doing?
As a Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| you will serve on the Front Office Team which is the main connection
between the Guest| the hotel| and the various hotel departments. A Personal
Concierge Team Member truly influences the first impressions of our VIP Guests
and| therefore| is responsible for performing the following tasks to the
highest standards:

Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guest

Be responsible for special room assignments and suite occupancie

Welcome and fulfill the check-in process of VIP Guests| including serving as an escort to the Executive Lounge and VIP Guest room
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
Maintain the inventory of Guest amenities
Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events

What are we looking for?

A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Calm| efficient| and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel| leisure| and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Concierge – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Concierge for the Waldorf Astoria Dubai International Financial
Centre|serves as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity.
What will I be doing?
A Concierge for the Waldorf Astoria Dubai International Financial Centre| you
will serve as a key point of contact for Guests and VIP Guests throughout
their stay at the hotel| providing information about the hotel and the local
vicinity. A Concierge is responsible for managing the first impressions of our
Guests and| therefore| must perform the following tasks to the highest
standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquirie

Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among other

Process and deliver messages for Guest

Deliver and safely storage Guest luggag

Stay current with all hotel services as well as daily VIP requests and special events
Ensure orderliness and safety guidelines around the lobby and front door areas
Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges for the Waldorf Astoria Dubai International Financial Centre are
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in Concierge in a luxury hotel environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Personal Concierge – the Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| engages with our VIP Guests throughout the entire hospitality
experience. From check-in to check-out| the Personal Concierge Team is always
prepared to respond to VIP Guest requests at concierge| during promotional
activities| and more.
What will I be doing?
As a Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre| you will serve on the Front Office Team which is the main connection
between the Guest| the hotel| and the various hotel departments. A Personal
Concierge Team Member truly influences the first impressions of our VIP Guests
and| therefore| is responsible for performing the following tasks to the
highest standards:

Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guest

Be responsible for special room assignments and suite occupancie

Welcome and fulfill the check-in process of VIP Guests| including serving as an escort to the Executive Lounge and VIP Guest room
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
Maintain the inventory of Guest amenities
Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events

What are we looking for?

A Personal Concierge for the Waldorf Astoria Dubai International Financial
Centre are always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Calm| efficient| and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel| leisure| and/or entertainment sectors
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

JW Events Concierge – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road

APPLY HERE

Job Number 19075885
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Event Concierge is the personal representative of the management to the
guests. It is your responsibility to greet the guest on arrival| Introduce
meeting services application and creates an atmosphere of good will; maintain
constant contact with the host; to ensure the high standards of service as set
by management; and to extend every effort to make the assigned party a
complete success.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – Based on Operation

Titles of Direct Reports – Server| Housemen

CANDIDATE PROFILE

_Experience:_

1-2 years 5 star hotel experience

_Skills and Knowledge:_

Guest satisfaction awareness

Impeccable standards of appearance

Honesty and integrity above reproach

Able to accept constructive criticism

Total commitment

Audio Visual Level I

Computer knowledge

_Education or Certification:_

Diploma or Degree in Hotel Management

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

To have a clean uniform and impeccable personal grooming in compliance with company standards.

To be at the assigned work area| in uniform| and ready to work at the time that is scheduled.

All Event Concierge will be required to completely familiarize himself with the location of each of the function rooms and related areas and the various workable types of set up to include the following: school style| theatre style| conference style| U-Shape| Hollow square| Hollow rectangle| Banquet style| T-Shape| E-Shape| Different types of buffet set up| Coffee Trolley.

To introduce one’s self to the guest on one’s station and project a warm cheerful| enthusiastic desire to be of service.

To wear a name tag as part of the proper uniform| as well as no excessive jewelry to be worn while working.

To comply with all safety regulations and company policies as outlined in the Employee’s handbook.

To assist guest/organizer all the time.

To ensure that all equipment| fixture and furniture are handled with great care.

To create a good working relationship with co-workers and maintain a courteous attitude towards the management and all the employees and guests of the hotel.

To bring any problems that may occur or any special requests by guests to their supervisor’s attention as soon as possible.

To provide the best possible proper service of guests of this hotel at all times.

To practice constantly the “Clean as you go” policy to uphold the highest sanitation standards.

Perform all other reasonable tasks as requested by management

To inspect all public areas (foyer| assembly areas| restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management

To coordinates the performance of all banquet associates.

Ensure all requested food and beverage| audio visual and special requests have been correctly placed

Introduce self to the guest/organizer and review your role

Thorough knowledge of JW Event Concierge Application.

OTHER

_Safety and Security:_

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

_Guest Relations:_

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

_Communication:_

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

_Working with Others:_

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement.

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

__

_Physical Tasks:_

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Concierge – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19076568
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Beachfront shoreline of
Jumeirah| Dubai| United Arab Emirates| United Arab Emirates
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Supply guests with
directions and information regarding property amenities| services| and hours
of operation| and local areas of interest and activities. Contact appropriate
individual or department (e.g.| Bellperson| Housekeeping) as necessary to
resolve guest call| request| or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Ensure that any outstanding
requests from the previous day receive priority and are resolved. Serve as a
departmental role model or mentor; ensure employee compliance with company
standards and policies and external regulations. Monitor club lounge for
seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Concierge/ Bellman – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi Golf Club

APPLY HERE

Job Number 190017SR
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi Golf Club|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Concierge/ Bellman – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi Golf Club

APPLY HERE

Job Number 190017SR
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi Golf Club|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Concierge – The Abu Dhabi EDITION – The Abu Dhabi EDITION – Land Plot no. C7-C102

APPLY HERE

Job Number 190017SJ
Job Category Rooms and Guest Services Operations
Location The Abu Dhabi EDITION| Land Plot no. C7-C102| Sector 35 West|
Abu Dhabi| United Arab Emirates| United Arab Emirates
Brand Edition Hotels
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager|
the service delivery of a world-class luxury hotel| and the global reach of
Marriott International to create an entirely new experience in the world of
hospitality. Our hotels are stunning microcosms of the world|s top cities|
featuring the finest in dining| entertainment| nightlife| and service to
create an enchanting experience that makes your spirit soar!

But to create this magical experience| we need you.

EDITION is hiring warm| out-going| authentically amazing people who are
looking for a place to work that inspires them| challenges them and makes them
proud to come to work. A place where service comes from the heart| not from a
handbook. A place that delivers a never-ending theatrical performance that
continuously delights and enchants each and every one of our guests.

We invite you to join us today.

Assist Head Concierge and the whole Front Office Team in all property
operations| ensuring that the highest levels of hospitality and service are
provided. Areas of responsibility include but are not limited to: respond to
guest requests for special arrangements or services by making reservations
and/or identifying appropriate providers; respond to special requests from
guests with unique needs and follow up to ensure satisfaction; gather|
summarize| and provide information to guests about the property and the
surrounding area| including special events and activities; running daily
reports; following up with guests to ensure their requests have been met to
their satisfaction.

REPORTS TO: Head Concierge

STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of
knowledge| skills and/or abilities. To perform this job successfully| the
incumbent will possess the abilities and aptitudes to perform each duty
proficiently.

QUALIFICATIONS:

• High school diploma or GED equivalent.

• No related work experience is required.

ESSENTIAL JOB FUNCTIONS:

Main Responsibilities

• Be familiar with Hotel services| operational hours and ongoing promotions.

• Have a thorough knowledge of The Abu Dhabi EDITION product and services.

• Ensure all forms of communication are used to full capacity and relevant
information is handed over to the next shift.

• Contact appropriate individual or department (e.g.| Bellperson|
Housekeeping) as necessary to resolve guest calls and/or request.

• Answer| record| and process all guest messages| requests| questions| or
concerns.

• Communicate parking procedures to guests/visitors and dispatch bell staff or
valet staff as needed.

• Supply guests with directions and information regarding property and local
areas of interest.

• Answer| record| and process all guest calls| messages| requests| questions|
or concerns.

• Contact appropriate individual or department (e.g.| Bellperson|
Housekeeping) as necessary to resolve guest calls and requests.

• Welcome and acknowledge all guests according to EDITION standards.

• Thank guests with genuine appreciation.

• Speak with others using clear and professional language.

• Ensure adherence to quality expectations and standards.

• Ensure proper use of the telephone etiquette as per EDTION standards.

• Establishes and maintains open| collaborative relationships with other
employees.

• Perform any other reasonable job duties as requested.

Ensuring and Providing Exceptional Guest Service

• Collaborates with the whole of the Front Office team on ways to continually
improve guest service.

• Provides services that are above and beyond expectations for guest
satisfaction and retention.

• Serves as a role model to demonstrate appropriate behaviors.

• Displays outstanding hospitality skills.

Safety and Security

• Follow property specific procedures for handling emergency situations (e.g.|
evacuations| medical emergencies| natural disasters).

• Report work related accidents| or other injuries immediately upon occurrence
to manager/supervisor.

• Follow company and department safety and security policies and procedures to
ensure a clean| safe| and secure environment.

• Identify and correct unsafe work procedures or conditions and/or report them
to management and security/safety personnel.

• Complete appropriate safety training and certifications to perform work
tasks.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Follow company and department policies and procedures.

• Ensure uniform| nametags| and personal appearance are clean| hygienic|
professional and in compliance with company policies and procedures.

• Protect company tools| equipment| machines| or other assets in accordance
with company policies and procedures.

Guest Relations

• Actively listen and respond positively to guest questions| concerns| and
requests using brand or property specific process (e.g.| LEARN) to resolve
issues and build trust.

• Address guests| service needs in a professional| positive| and timely
manner.

• Assist other employees to ensure proper coverage and prompt guest service.

• Welcome and acknowledge each and every guest with a smile| eye contact| and
a friendly verbal greeting| using the guest|s name when possible.

• Thank guests with genuine appreciation and provide a fond farewell.

• Anticipate guests| service needs| including asking questions of guests to
better understand their needs and watching/listening to guest preferences and
acting on them whenever possible.

Communication

• Answer telephones using appropriate etiquette including answering the phone
within 3 rings| answering with a smile in one|s voice| using the callers|
name| transferring calls to appropriate person/department| requesting
permission before placing the caller on hold| taking and relaying messages|
and allowing the caller to end the call.

• Speak to guests and co-workers using clear| appropriate and professional
language.

• Provide assistance to coworkers| ensuring they understand their tasks.

• Talk with and listen to other employees to effectively exchange information.

• Discuss work topics| activities| or problems with coworkers| supervisors| or
managers discreetly and quietly| avoiding public areas of the property.

• Prepare and review written documents (e.g.| daily logs| business letters|
memoranda| reports)| including proofreading and editing written information to
ensure accuracy and completeness.

Assists Management

• Assist management in establishing and communicating goals| performance
expectations| timetables and deadlines for shift or departmental operations
and ensure that they are understood.

• Assist management in preparing and conducting performance reviews of
employees.

• Assist management in counseling hourly employees on work related concerns
and issues to ensure satisfaction and productivity.

• Encourage and motivate Front Desk employees to perform their best| take
responsibility for tasks and assignments| make decisions and provide input on
possible improvements.

• Coordinate tasks and work with other departments to ensure that the
department runs efficiently.

• Assign and ensure work tasks are completed on time and that they meet
appropriate quality standards.

Working with Others

• Handle sensitive issues with employees and/or guests with tact| respect|
diplomacy| and confidentiality.

• Develop and maintain positive and productive working relationships with
other employees and departments.

• Support all co-workers and treat them with dignity and respect.

• Actively listen to and consider the concerns of other employees| responding
appropriately and effectively.

• Partner with and assist others to promote an environment of teamwork and
achieve common goals.

]

Concierge- Guest Service Agent – JW Marriott Hotel Dubai – Hamarain Centre

APPLY HERE

Job Number 19000WR2
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Dubai| Hamarain Centre| Dubai| United Arab
Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Concierge Agent – The St. Regis Abu Dhabi

APPLY HERE

Job Number 1900103R
Job Category Rooms and Guest Services Operations
Location The St. Regis Abu Dhabi| Abu Dhabi| United Arab Emirates VIEW ON
MAP
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Welcome to our family

As a world-class leader in the travel industry| there’s no better place to
make your mark. If you have the natural ability to communicate and enjoy
working with others| we welcome you to join our global family. Here| you will
find a place where your personality and ideas are as appreciated as the work
you do. Each day will open your mind to a world of possibilities| growth
opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a
vacation| you know what to do to make them feel at home. They will appreciate
the pristine lobby| your warm welcome| and your efficiency in getting them
pointed in the right direction. When they know you genuinely care about the
quality of their stay| you are operating at a level of excellence.

What you’ll do

Make bookings for Concierge Services as requested by guests
Advise guests on local area (tourism or business locations| sights or events)

Welcome guests and direct them to Reception

Know regular guest names and requirements

Accurate knowledge of hotel facilities and services

Answer guest questions and resolve guest problems

Promote the Hotel generally

Know the names| functions and locations of the Management Team

Ensure that guests receive their messages and faxes promptly

Assist with guest luggage when required

Be aware of daily functions| events| VIP and group arrivals

To carry out any other duties as required

]

JW Events Concierge – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 1900104T
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
travelers.

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.

JOB SUMMARY

Event Concierge is the personal representative of the management to the
guests. It is your responsibility to greet the guest on arrival| Introduce
meeting services application and creates an atmosphere of good will; maintain
constant contact with the host; to ensure the high standards of service as set
by management; and to extend every effort to make the assigned party a
complete success.

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.

Number of Direct Reports – Based on Operation

Titles of Direct Reports – Server| Housemen

CANDIDATE PROFILE

_Experience:_

1-2 years 5 star hotel experience

_Skills and Knowledge:_

Guest satisfaction awareness

Impeccable standards of appearance

Honesty and integrity above reproach

Able to accept constructive criticism

Total commitment

Audio Visual Level I

Computer knowledge

_Education or Certification:_

Diploma or Degree in Hotel Management

SPECIFIC DUTIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

To have a clean uniform and impeccable personal grooming in compliance with company standards.

To be at the assigned work area| in uniform| and ready to work at the time that is scheduled.

All Event Concierge will be required to completely familiarize himself with the location of each of the function rooms and related areas and the various workable types of set up to include the following: school style| theatre style| conference style| U-Shape| Hollow square| Hollow rectangle| Banquet style| T-Shape| E-Shape| Different types of buffet set up| Coffee Trolley.

To introduce one’s self to the guest on one’s station and project a warm cheerful| enthusiastic desire to be of service.

To wear a name tag as part of the proper uniform| as well as no excessive jewelry to be worn while working.

To comply with all safety regulations and company policies as outlined in the Employee’s handbook.

To assist guest/organizer all the time.

To ensure that all equipment| fixture and furniture are handled with great care.

To create a good working relationship with co-workers and maintain a courteous attitude towards the management and all the employees and guests of the hotel.

To bring any problems that may occur or any special requests by guests to their supervisor’s attention as soon as possible.

To provide the best possible proper service of guests of this hotel at all times.

To practice constantly the “Clean as you go” policy to uphold the highest sanitation standards.

Perform all other reasonable tasks as requested by management

To inspect all public areas (foyer| assembly areas| restrooms) for cleanliness and pleasing appearance. Be aware of the position as representative of management

To coordinates the performance of all banquet associates.

Ensure all requested food and beverage| audio visual and special requests have been correctly placed

Introduce self to the guest/organizer and review your role

Thorough knowledge of JW Event Concierge Application.

OTHER

_Safety and Security:_

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

_Guest Relations:_

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

_Communication:_

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

_Working with Others:_

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement.

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

__

_Physical Tasks:_

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.

Villa Coordinator- Concierge – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19001070
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Concierge Agent – JW Marriott Marquis Hotel Dubai

APPLY HERE

Job Number 19000W5Q
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

To welcome and escort our Guests| ensure that their luggage is handled as per
brand standards of Marriott International| focus on ensuring that the highest
levels of hospitality and service are provided. Represent concierge department
in resolving any guest or hotel related situation. Maintain the flow of guest
traffic and direct guests within the Lobby.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Similar experience| Traffic Management| local knowledge.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)| Innovative| Pro-active and reliable| Outgoing personality and outstanding guest service skills.
Knowledge of local area| local attractions| entertainment and landmarks
Hotel knowledge| Ability to work collaboratively with hotel service team in providing exceptional customer service
Excellent telephone etiquette |Strong problem-solving skills
Strong organization and working to deadline skills

Education or Certification

Higher Secondary Education.

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Welcome all guests with a smile and maintain a professional approach at all times.
15/5 rule is followed by own self and all associates for all guests interactions.
Be knowledgeable about daily hotel operations| check daily event sheet | bulletin boards and be up to date with all changes| new procedure and events.
Attend the shift briefing| daily 15 minutes training and front office monthly meeting.
Check concierge area for cleanliness| loiters| clean desk| stationary| transportation revenue and other as required by operation.
Brief associates for the shift and planned break times for the day based on operations.
Keeps knowledge of all guest requests waiting and resolved by agents and converses and escalate with guest for an exempted waiting time.
Interacts with guest| understands requirements and assist accordingly.
Personally takes initiative to involve issues relevant to concierge operations.
Conduct familiarization tour for new joiners and there training matrix follow ups.
In depth knowledge of service notes| brand standards and hotel property for all queries.
Takes high care of any guests property that is been handled by the concierge associates.
Maintains brand ethics at concierge by being well groomed at all times.
Maintains accuracy of break timings and serve themselves as a role model for others
Takes initiative through empowerment| ensures guests satisfaction and conducts briefing as and when requested.
Be familiar with local area and location of company offices| banking institutions| Shopping malls| Restaurants| etc.
Be fully aware of all safety and emergency procedures.
Be security conscious at all times| inform manager of anything suspicious.
Reports any accidents immediately to the management.
Perform any reasonable request as directed by management.
Actively participate in the Quality improvement process.
Maintain close working relationships with other departments.
Be confidential and respect the privacy of our Guests.
Is informed about all transportation request of the day.
Attending events briefing with Valet| concierge and leadership.
Ensures availability of stationaries and there usage regularity for all guest interactions.
Keeps informed Concierge Desk / Duty Manager for any incident.
Report to work on time in proper| clean uniform with name tag.
Personal appearance & grooming must confirm with standard.
Be knowledgeable about hotel procedures and check all bulletins for information.
Be flexible with regards to work schedule.
Have Knowledge about city and local attraction to answer any guest query.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Adheres to the compliance of booking high risk activities| tours| and transport to those contracted by the hotel and follows Marriott Verbiage if any other requests made by guest directly for other companies.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name at all times.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 20 pounds without assistance.

Concierge- Guest Service Agent – JW Marriott Hotel Dubai

APPLY HERE

Job Number 19000WR2
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Residence Concierge Coordinator – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 190007B7
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Personal Concierge – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Personal Concierge with Waldorf Astoria Hotels & Resorts engages with our
Guests throughout the entire hospitality experience. From check-in to check-
out| a Guest Services Agent is always prepared to respond to Guest requests at
lobby| as a host| or during promotional activities.
What will I be doing?
As a Personal Concierge Team Member| you will serve on the Front Office Team
which is the main connection between the Guest| the hotel| and the various
hotel departments. A Guest Relations Team Member truly influences the first
impressions of our VIP Guests and| therefore| is responsible for performing
the following tasks to the highest standards:
Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
Welcome and fulfill the check-in process for Guests and group arrival

Complete the check-out process for departing guests using the hotel system

Be responsible for special room assignments and suite occupancie

Welcome and fulfill the check-in process of VIP Guests| including serving as an escort to the Executive Lounge and VIP Guest roo

Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Manage the Guest Relations Desk in the hotel lobby
Maximize sales revenues through up-selling and marketing programs
Manage| effectively and efficiently| Guest requests| inquiries| and complaints
Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events

What are we looking for?

Personal Concierge Team Members serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Calm| efficient| and organized with great attention to detail
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel| leisure| and/or entertainment sectors
Past experienced in Concierge and Front desk.

Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Concierge – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000RNJ
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Residences Concierge Supervisor – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 19000MXA
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates

Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Process all guest check-ins| verifying guest identity| form of payment|
assigning room| and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes| document exceptions. Secure
payment prior to issuing room key| verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests| contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types| vouchers| paid-outs| and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft. Assist
management in training| evaluating| counseling| motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; complete safety training and certifications;
ensure personal appearance is clean and professional; maintain confidentiality
of proprietary information; protect company assets. Welcome and acknowledge
guests; anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Ensure adherence to
quality standards. Enter and locate information using computers/POS systems.
Stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Concierge – Dubai Marriott Harbour Hotel & Suites

APPLY HERE

Job Number 19000LQ9
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Leisure Concierge – Waldorf Astoria Ras Al Khaimah – Al Jazirah Al Hamra

APPLY HERE

JOB DESCRIPTION
 
A Leisure concierge is responsible for the general cleaning of all areas to
deliver an excellent Guest and Member experience.
What will I be doing?
As a Leisure Concierge| you are responsible for the activities needed to
deliver an excellent Guest and Member experience. Specifically| you will be
responsible for performing the following tasks to the highest standards:
_Leisure concierge / membership coordinator_
__
_Main responsibilities_
• Upselling of memberships
• Enrolling and renew membership
• Sending monthly members newsletter

• Promoting all Recreation facilities and services to in hous

guests/members/visitors

• Issuing all members card

• Managing all bookings for : Yoga/group classes/full moon yoga/little
hoteliers

• Welcoming of guests at the Main counter

• Promoting SPA services and promotions

• Update membership data|s weekly

• Follow up with inquiries

• Other services such as : water sports/ bike rides

• Upselling of day pass and direct guests accordingly.

What are we looking for?

A Leisure Assistant serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Strong interpersonal skills
Committed to delivering a high level of customer service
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner
Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Concierge Supervisor – Waldorf Astoria The Palm – Dubai

APPLY HERE

JOB DESCRIPTION
 
A Concierge Supervisor serves as a key point of contact for Guests and VIP
Guests throughout their stay at the hotel| providing information about the
hotel and the local vicinity.
What will I be doing?
A Concierge Supervisor will serve as a key point of contact for Guests and VIP
Guests throughout their stay at the hotel| providing information about the
hotel and the local vicinity. A Concierge Supervisor is responsible for
managing the first impressions of our Guests and| therefore| must perform the
following tasks to the highest standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among others
Process and deliver messages for Guest

Deliver and safely storage Guest luggag

Stay current with all hotel services as well as daily VIP requests and special event

Ensure orderliness and safety guidelines around the lobby and front door area

Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierge Supervisors serving Waldorf Astoria Hotels & Resorts are always
working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Luxury hospitality experience in a similar role

What will it be like to work forWaldorf Astoria Hotels & Resorts?

WaldorfAstoria provides guests the exceptional environment and the
personalisedattention of True Waldorf Service that creates a singular
experience. If youunderstand the value of personalised attention and know how
to treat even themost extraordinarily different experiences with the same rich
level of customerservice| you may just be the person we are looking for!

Concierge Agent – The St. Regis Saadiyat Island Resort – Abu Dhabi

APPLY HERE

Job Number 19000JM7
Job Category Rooms and Guest Services Operations
Location The St. Regis Saadiyat Island Resort| Abu Dhabi| Abu Dhabi|
United Arab Emirates
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Concierge – W Dubai – The Palm – Dubai

APPLY HERE

Job Number 19000FLI
Job Category Rooms and Guest Services Operations
Location W Dubai – The Palm| Dubai| United Arab Emirates
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Concierge Agent – JW Marriott Marquis Hotel Dubai – Dubai

APPLY HERE

Job Number 19000B3W
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

To welcome and escort our Guests| ensure that their luggage is handled as per
brand standards of Marriott International| focus on ensuring that the highest
levels of hospitality and service are provided. Represent concierge department
in resolving any guest or hotel related situation. Maintain the flow of guest
traffic and direct guests within the Lobby.

__

SCOPE / BUSINESS CONTEXT

A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0

CANDIDATE PROFILE

Experience:

Similar experience| Traffic Management| local knowledge.

Skills and Knowledge

Strong Communication skills (verbal| listening| writing)| Innovative| Pro-active and reliable| Outgoing personality and outstanding guest service skills.
Knowledge of local area| local attractions| entertainment and landmarks
Hotel knowledge| Ability to work collaboratively with hotel service team in providing exceptional customer service
Excellent telephone etiquette |Strong problem-solving skills
Strong organization and working to deadline skills

Education or Certification

Higher Secondary Education.

SPECIFIC DUTIES

_The following are specific responsibilities and contributions critical to the
successful performance of the position:_

Welcome all guests with a smile and maintain a professional approach at all times.
15/5 rule is followed by own self and all associates for all guests interactions.
Be knowledgeable about daily hotel operations| check daily event sheet | bulletin boards and be up to date with all changes| new procedure and events.
Attend the shift briefing| daily 15 minutes training and front office monthly meeting.
Check concierge area for cleanliness| loiters| clean desk| stationary| transportation revenue and other as required by operation.
Brief associates for the shift and planned break times for the day based on operations.
Keeps knowledge of all guest requests waiting and resolved by agents and converses and escalate with guest for an exempted waiting time.
Interacts with guest| understands requirements and assist accordingly.
Personally takes initiative to involve issues relevant to concierge operations.
Conduct familiarization tour for new joiners and there training matrix follow ups.
In depth knowledge of service notes| brand standards and hotel property for all queries.
Takes high care of any guests property that is been handled by the concierge associates.
Maintains brand ethics at concierge by being well groomed at all times.
Maintains accuracy of break timings and serve themselves as a role model for others
Takes initiative through empowerment| ensures guests satisfaction and conducts briefing as and when requested.
Be familiar with local area and location of company offices| banking institutions| Shopping malls| Restaurants| etc.
Be fully aware of all safety and emergency procedures.
Be security conscious at all times| inform manager of anything suspicious.
Reports any accidents immediately to the management.
Perform any reasonable request as directed by management.
Actively participate in the Quality improvement process.
Maintain close working relationships with other departments.
Be confidential and respect the privacy of our Guests.
Is informed about all transportation request of the day.
Attending events briefing with Valet| concierge and leadership.
Ensures availability of stationaries and there usage regularity for all guest interactions.
Keeps informed Concierge Desk / Duty Manager for any incident.
Report to work on time in proper| clean uniform with name tag.
Personal appearance & grooming must confirm with standard.
Be knowledgeable about hotel procedures and check all bulletins for information.
Be flexible with regards to work schedule.
Have Knowledge about city and local attraction to answer any guest query.

OTHER

Safety and Security

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Adheres to the compliance of booking high risk activities| tours| and transport to those contracted by the hotel and follows Marriott Verbiage if any other requests made by guest directly for other companies.

Guest Relations

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name at all times.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.

Communication

Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

Enter and locate work-related information using computers and/or point of sale systems.
Stand| sit| or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g.| small print).
Move| lift| carry| push| pull| and place objects weighing less than or equal to 20 pounds without assistance.

Concierge Clerk – Hilton Dubai The Walk

APPLY HERE

JOB DESCRIPTION
 
A Concierge Clerk serves as a key point of contact for Guests and VIP Guests
throughout their stay at the hotel| providing information about the hotel and
the local vicinity.
What will I be doing?
A Concierge Clerk | you will serve as a key point of contact for Guests and
VIP Guests throughout their stay at the hotel| providing information about the
hotel and the local vicinity. A Concierge Clerk is responsible for managing
the first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among others
Process and deliver messages for Guest

Deliver and safely storage Guest luggag

Stay current with all hotel services as well as daily VIP requests and special event

Ensure orderliness and safety guidelines around the lobby and front door area

Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Concierge-Executive Club Lounge – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 19000AR9
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Monitor club lounge for seating availability| service| safety| and well being
of guests. Maintain cleanliness and condition of bar| bar unit| tables| and
other tools. Prepare and serve hot| cold| and/or alcoholic beverages. Stock
ice| glassware| and supplies. Anticipate and communicate replenishment needs
promptly. Wash dishes and serving utensils as needed. Complete opening and
closing duties. Requisition all necessary supplies| transporting supplies from
storeroom to bar set-up area as required. Secure liquors| beers| wines|
coolers| cabinets| and storage areas. Document pertinent information in
department logbook. Forecast additional meal requirements and communicate
special requests to the kitchen. Report accidents| injuries| and unsafe work
conditions to manager.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Comply with
quality assurance expectations and standards. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 25 pounds; and stand| sit| or
walk for an extended period of time or for an entire work shift. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Concierge – Dubai Marriott Harbour Hotel & Suites – Dubai

APPLY HERE

Job Number 1900087A
Job Category Rooms and Guest Services Operations
Location Dubai Marriott Harbour Hotel & Suites| Dubai| United Arab
Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Concierge Supervisor – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 190009JY
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Supply guests with
directions and information regarding property amenities| services| and hours
of operation| and local areas of interest and activities. Contact appropriate
individual or department (e.g.| Bellperson| Housekeeping) as necessary to
resolve guest call| request| or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Ensure that any outstanding
requests from the previous day receive priority and are resolved. Serve as a
departmental role model or mentor; ensure employee compliance with company
standards and policies and external regulations. Monitor club lounge for
seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Concierge Agent – The Ritz-Carlton – Dubai International Financial Centre

APPLY HERE

Job Number 190008PS
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Dubai International Financial Centre| Dubai|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Assistant Chief Concierge for Conrad Dubai – Conrad Dubai

APPLY HERE

JOB DESCRIPTION
 
An Assistant Chief Concierge supervises the Concierge Team and sets the
department goals to help Team Members to create an exceptional Guest and
customer experience.
What will I be doing?
As an Assistant Chief Concierge| you will supervise the Concierge Team and set
the department goals to help Team Members to create an exceptional Guest and
customer experience. An Assistant Chief Concierge is responsible for managing
the first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Supervise daily Concierge operations
Set Departmental objectives| work schedules| budgets| policies and procedures
Monitor the appearance| standards and performance of the Concierge Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products| services| pricing and policies as well as a good knowledge of the local area
Maximise Sales revenues through up-selling and marketing programmes
Monitor Guest satisfaction reports and implement actions to improve results
Maintain good communication and working relationships with all hotel areas
Project a professional manner with an emphasis on hospitality and Guest service
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend Front of House/Hotel meetings| as required

What are we looking for?

An Assistant Chief Concierge serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

A degree or diploma in Hotel Management or equivalent
Front Office supervisory experience in the hotel| leisure or retail sector
Possess strong commercial awareness and Sales capabilities
Excellent leadership skills| inter-personal and communication skills
A passion for delivering exceptional levels of guest service
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in as a Concierge Supervisor or Head Concierge in a hotel environment preferably in a five star hotel luxury brand.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Chief Concierge (Les Clefs d’Or / Golden Key holder) – Waldorf Astoria The Palm

APPLY HERE

JOB DESCRIPTION
 
A Chief Concierge with Waldorf Astoria Hotels and Resorts supervises the
Concierge Team and sets the department goals to help Team Members to create an
exceptional Guest and customer experience.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe| Waldorf Astoria Hotels & Resorts
reflect the culture and history of their extraordinary locations| as well as
fresh| modern expressions of Waldorf Astoria|s rich legacy. Waldorf Astoria
provides guests the exceptional environment and the personalized attention of
true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even
the most extraordinarily different experiences with the same rich level of
customer service| you may be just the person we are looking for to work as a
Team Member with Waldorf Astoria Hotels & Resorts. Because it|s with Waldorf
Astoria Hotels & Resorts where we promise our Guests a single rich| experience
at every extraordinary place they visit.

What will I be doing?

As Chief Concierge| you will supervise the Concierge Team and set the
department goals to help Team Members to create an exceptional Guest and
customer experience. A Chief Concierge is responsible for managing the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:

Supervise / Manage daily Concierge operations

Set Departmental objectives| work schedules| budgets| policies and procedures

Monitor the appearance| standards and performance of the Concierge Team Members with an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products| services| pricing and policies as well as a good knowledge of the local area

Maximise Sales revenues through up-selling and marketing programmes

Monitor Guest satisfaction reports and implement actions to improve results

Maintain good communication and working relationships with all hotel areas

Project a professional manner with an emphasis on hospitality and Guest service

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Attend Front of House/Hotel meetings| as required

What are we looking for?

A Chief Concierge serving Waldorf Astoria Hotels & Resorts is always working
on behalf of our Guests and working with other Team Members. To successfully
fill this role| you should maintain the attitude| behaviors| skills| and
values that follow:

A degree or diploma in Hotel Management or equivalent

Front Office supervisory experience in the hotel| leisure or retail sector

Possess strong commercial awareness and Sales capabilities

Excellent leadership skills| inter-personal and communication skills

A passion for delivering exceptional levels of guest service

Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Luxury hospitality experience in a similar role

What will it be like to work forWaldorf Astoria Hotels & Resorts?

WaldorfAstoria provides guests the exceptional environment and the
personalisedattention of True Waldorf Service that creates a singular
experience. If youunderstand the value of personalised attention and know how
to treat even themost extraordinarily different experiences with the same rich
level of customerservice| you may just be the person we are looking for!

Concierge Clerk – Hilton Dubai The Walk

APPLY HERE

JOB DESCRIPTION
 
A Concierge Clerk serves as a key point of contact for Guests and VIP Guests
throughout their stay at the hotel| providing information about the hotel and
the local vicinity.
What will I be doing?
A Concierge Clerk | you will serve as a key point of contact for Guests and
VIP Guests throughout their stay at the hotel| providing information about the
hotel and the local vicinity. A Concierge Clerk is responsible for managing
the first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
Provide information| advice and booking services for a wide variety of Guest enquiries| including city tours| theatre tickets| restaurants| doctors| flight bookings| among others
Process and deliver messages for Guests
Deliver and safely storage Guest luggage
Stay current with all hotel services as well as daily VIP requests and special events
Ensure orderliness and safety guidelines around the lobby and front door areas
Provide support to Management as required| in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service
Maintain a clean| healthy| and safety working area
Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Concierge – UAE Experience Required – Bulgari Hotel & Resorts – Dubai

APPLY HERE

Job Number 1900066R
Job Category Rooms and Guest Services Operations
Location Bulgari Hotel & Resorts| Dubai| Dubai| United Arab Emirates
VIEW ON MAP
Brand Bulgari Hotels & Resorts
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Developed in partnership with jeweler and luxury products designer Bulgari|
our select Bulgari Hotels & Resorts are located in major cosmopolitan cities
and luxury resort destinations. Join our team and help deliver the excitement|
timeless glamour and heritage of the Bulgari brand.
Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Supply guests with
directions and information regarding property amenities| services| and hours
of operation| and local areas of interest and activities. Contact appropriate
individual or department (e.g.| Bellperson| Housekeeping) as necessary to
resolve guest call| request| or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Ensure that any outstanding
requests from the previous day receive priority and are resolved. Serve as a
departmental role model or mentor; ensure employee compliance with company
standards and policies and external regulations. Monitor club lounge for
seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time. Move| lift| carry| push| pull| and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

_

Concierge/ Bellman – The Westin Abu Dhabi Golf Resort & Spa – Abu Dhabi

APPLY HERE

Job Number 1900067K
Job Category Rooms and Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa| Abu Dhabi| United Arab
Emirates VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Club Lounge Concierge – Ritz hotel – Abu Dhabi

ritz carlton hotel abu dhabi

APPLY HERE

ritz carlton hotel abu dhabi
ritz carlton hotel abu dhabi

Job Number 18002TMY
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Abu Dhabi, Grand Canal, Abu Dhabi
 
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Perform other reasonable job duties as requested by Supervisors.