Police Report Clerk – Arabic Speaker – JW Marriott Hotel Dubai – Dubai

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Job Number 19000FOZ
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Process all guest check-ins| check-outs| room assignments| and room
change/late check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes| document exceptions. Verify/adjust billing
for guests. Communicate to appropriate staff when guests are waiting for an
available room. Advise guest of messages. Clear departures in computer system.
Coordinate with Housekeeping to track room status and guest concerns. File
guest paperwork or documentation. Operate telephone switchboard station. Run
and check daily reports| contingency lists| and credit card authorization
reports. Supply guests with directions and information. Answer| record| and
process all guest calls| requests| questions| or concerns; follow up to ensure
each has been met to guests| satisfaction. Arrange transportation for
guests/visitors. Count and secure bank at beginning and end of shift. Cash
guests| checks| process all payment types| vouchers| paid-outs| charges| and
provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents| injuries| and unsafe
work conditions to manager; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests according to company standards;
anticipate and address guests| service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using clear and
professional language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships; support team to reach common
goals; listen and respond appropriately to the concerns of employees. Comply
with quality assurance standards. Stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_

Accounting Clerk – Fairmont Fujairah Beach Resort – United Arab Emirates-Fujairah

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Job Description – Accounting Clerk (FUJ00078)Employee Status:
Regular
I
Accounting ClerkAt Fairmont Hotels & Resorts- our financial operations thrive with the commitment of Colleagues who model our values of Respect- Integrity- Teamwork and Empowerment. Apply your passion for numbers as an Accounting Clerk- where your exacting standards will ensure accuracy in support of your team and hotel.
Hotel Overview:
Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains.
The hotel consists of 180 rooms and residences- along with a marina and beach club.
Summary of Responsibilities:Reporting to the
Finance Manager- responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional- friendly and engaging serviceDaily recording of entertainment and promotion accountsDaily support of accounts payable and accounts receivable
Assist with the reconciliation and payment of
third party chequesMaintain stationary level and reorder as requiredEnsure vendor files are up to dateAssist in the month end reportingProvide office administration duties as requiredFollow departmental policies and proceduresFollow all safety policiesOther duties as assigne

Qualifications:

Previous office administration or accounting experience preferre

Computer literate in Microsoft Window applications or relevant computer applications required
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs- remaining calm and courteous at all times

Physical Aspects of Position (inlcude but are not limited to):

Frequent sitting throughout shift
Occasional lifting and carrying up to 20 lbs
Occasional kneeling- pushing- pulling- lifting
Occasional ascending or descending ladders- stairs and ramps

Visa Requirements: Please insert verbiage around hotel|s ability to support visas/ work permits

Front Office Data Entry Clerk (Arabic Speaker) – Beach Rotana – Abu Dhabi

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JOB REF: 3882539
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Front Office Data Entry Clerk you are responsible to forward passport
information of hotel guests on the day of their arrival by email to the Police
Department and your role will include key responsibilities such as:
.Pick up passport copies at the designated area
.File all passport copies per day and hand it over to the concierge
.Work with computer and scanner to send all the necessary informatio

.Maintain an up to date knowledge of the hotel and service

.Prioritize and perform accordingly to ensure that data`s are handle

immediately with speed and efficienc

.Maintain a systematic and organized filing system and regularly check- update
and reorganize cabinets when required.

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Front Office Data Entry Clerk you are responsible to forward passport
information of hotel guests on the day of their arrival by email to the Police
Department and your role will include key responsibilities such as:

.Pick up passport copies at the designated area
.File all passport copies per day and hand it over to the concierge
.Work with computer and scanner to send all the necessary information
.Maintain an up to date knowledge of the hotel and services
.Prioritize and perform accordingly to ensure that data`s are handled
immediately with speed and efficiency
.Maintain a systematic and organized filing system and regularly check- update
and reorganize cabinets when required.

Education- Qualifications & Experiences

You should ideally have previous experiences in a similar position. You must
also have fluency in both written and spoken English- as well as Arabic and
well versed with Computer skills.

Accounts Receivable Clerk – JW Marriott Marquis Hotel Dubai – Dubai

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Job Number 19000CPN
Job Category Finance and Accounting
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

To ensure compliance to the hotel credit policy.

Specific Duties

Daily posting of all entries on the city ledger.

Print all PMS reports required including the invoices.

Prepare all invoices with proper back-ups for mailing.

Follow up and make calls for outstanding accounts.

Check all credit card details and vouchers and ensure all amounts and charges are correct.

Coordinate with the credit supervisor on all issues concerning credit.

Maintain a good relationship with the credit collector and other accounting associates.

Answer all phones and enquiries regarding bills.

Replace the credit supervisor during his absence.

Adhere to the hotel credit policy.

Fulfill any additional tasks given by your credit or the account supervisor.

Participate in the quality improvement process.

Maintain a close relationship with other department heads.

_

Income Audit Clerk – JW Marriott Marquis Hotel Dubai – Dubai

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Job Number 19000CA4
Job Category Finance and Accounting
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott.
JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Check figures| postings| and documents for accuracy. Record| store| access|
and/or analyze computerized financial information. Organize| secure| and
maintain all files and records in accordance with document retention and
confidentiality policies and procedures. Prepare| maintain| and distribute
statistical| financial| accounting| auditing| or payroll reports and tables.
Code documents according to company policies and procedures. Audit
statistical| financial| accounting| auditing| or payroll reports and tables.
Audit and reconcile all revenue postings. Review audit issues and make
corrections as necessary.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Read and visually verify information in
a variety of formats (e.g.| small print). Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Executive Personal Assistant – The Ritz-Carlton – Dubai

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Job Number 19000CEO
Job Category Administrative
Location The Ritz-Carlton| Dubai| Dubai| United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 95 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Job Summary

Greet persons entering the office| determine nature and purpose of visit| and
direct/escort to destination. Open| read| and prepare answers to routine
letters. Locate and attach appropriate files to incoming correspondence
requiring replies. Take and distribute meeting minutes to appropriate
individuals. Handle and distribute incoming and outgoing mail. Create and
maintain computer- and paper-based filing and organization systems for
records| reports| documents| etc. Transmit information or documents using a
computer| mail| or facsimile machine. Prepare letters| memos| and other
documents using word processing| spreadsheet| database| or presentation
software. Enter and retrieve information contained in computer databases using
a keyboard| mouse| or trackball to update records| files| reservations| and
answer inquiries from guests. Operate standard office equipment other than
computers such as telephone| typewriter| fax| photocopier| calculator| and
electronic peripherals. Document and communicate all guest requests/complaints
to appropriate personnel.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Speak with others
using clear and professional language| and answer telephones using appropriate
etiquette. Welcome and acknowledge all guests according to company standards|
anticipate and address guests| service needs| assist individuals with
disabilities| and thank guests with genuine appreciation. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Executive Office Secretary – Renaissance Downtown Hotel – Dubai

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Job Number 19000CE0
Job Category Administrative
Location Renaissance Downtown Hotel| Dubai| Dubai| United Arab Emirates

Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet| peeked
behind every door| and never ceased to ask |why| when given an explanation.
Today| you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood| always looking to
explore the places one wouldn’t find in a travel guide. If this sounds like
you| you’re in the right place. You’ve got authentic style| natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night| it|s a place to discover| a place in the world with style like yours.
That’s why we’re not just looking for anyone. We’re looking for someone like
you.

Enter and retrieve information contained in computer databases using a
keyboard| mouse| or trackball to update records| files| reservations| and
answer inquiries from guests. Transmit information or documents using a
computer| mail| or facsimile machine. Operate standard office equipment other
than computers. Prepare letters| memos| and other documents using word
processing| spreadsheet| database| or presentation software. Handle incoming
and outgoing mail| including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems
for records| reports| documents| etc. Compile| copy| sort| and file records of
office activities| business transactions| and other activities. Enter and
locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Administrative Assistant – Marketing – Grosvenor House – a Luxury Collection Hotel

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Job Number 19000APA
Job Category Sales and Marketing
Location Grosvenor House| a Luxury Collection Hotel| Dubai| Dubai| United
Arab Emirates
Brand The Luxury Collection
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Company:
Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at
www.marriott.com/marriott-brands.mi. Find Your World.™

Property Description:

A pinnacle of perfection| set within the cosmopolitan Dubai Marina. Grosvenor
House Dubai is a landmark of prestige and a symbol of refinement. It is a home
for culture| creative excellence| and a collector of lasting impressions.

Grosvenor House is a name steeped in excellence and combines luxurious
standards with futuristic flair. A guardian of tradition| perfectly refined.
The Grosvenor House prides itself on its impeccable service| built on the
legendary hospitality of Arabia. Every wish expressed is met with equal
measures of priority| discretion and charm.

Located close to the city center within easy reach of business and leisure
facilities| the Grosvenor House is the ideal location for business| leisure or
for it your home.

Job Summary

Promote awareness of brand image internally and externally. Use sales
techniques that maximize revenue while maintaining existing guest loyalty to
Marriott. Recognize opportunities to up-sell the customer and sell
enhancements to create a better Marriott experience or event. Encourage guests
or callers to purchase or schedule preview package sales/tours. Explain
details and requirements related to attending a sales presentation to
potential owners. Verify that individuals meet eligibility requirements for
preview package sales/tours prior to scheduling a tour for a Marriott vacation
club property. Determine and give complimentaries to guests as gifts for their
patronage (e.g.| rewards points| show tickets). Answer guest questions about
property facilities/services. Receive| record| and relay messages accurately|
completely| and legibly.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and standards. Stand|
sit| or walk for an extended period of time. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Executive Assistant to the Chief Development Office – Middle East & Africa – Dubai Development – Dubai

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Job Number 19000ACS
Job Category Administrative
Location Dubai Development| Dubai| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
JOB SUMMARY

The Executive Assistant| Lodging Development Middle East & Africa directly
supports and provides assistance to the Chief Development Officer| Lodging
Development Middle East & Africa (“CDO”). The Executive Assistant should
exercise a high degree of business acumen in making professional judgments and
maintaining confidentiality. The Executive Assistant will provide proficient
clerical and administrative support working with limited supervision and
minimal direction| as well as being an active team player and occasionally
supporting the wider team| as necessary. The Executive Assistant will have
prior experience of working in a high pressured environment and be able to
demonstrate strong administrative and organisational skills with particular
attention to detail. The Executive Assistant must have the ability to
prioritise tasks efficiently and in an accurate and timely manner| often under
demanding timescales and at short notice. The Executive Assistant is required
to manage the workload and provide guidance whilst delegating work
effectively. The Executive Assistant reports to the CDO.

The Executive Assistant will also manage and supervise an Administrative
Assistant for the Lodging Development department. The Administrative Assistant
will report to the Executive Assistant.

CANDIDATE PROFILE

Education and Experience
Desired Experience:
• Minimum of 4 years’ experience in a similar position.
• Demonstrated experience in working in a fast-paced| multi-task environment|
providing administrative support to Senior Executives.
• Experience working with Lodging Development OASIS project tracking system| a
plus.

Skills and Knowledge:
• Excellent organizational| interpersonal and communications skills
• Sensitive to the dynamics of the regional cultures and experienced in
dealing with internal and external contacts at all levels
• Ability to maintain and treat highly confidential information with absolute
discretion
• Very presentable with an approachable yet confident personality;
demonstrates flexibility and has a positive can-do attitude
• Highly adaptable| resilient and able to work under pressure and to tight
deadlines with limited supervision and minimal direction
• Maintains high performance standards: ensuring that all work is effectively
complete| monitors the progress of work against schedules and departmental
requirements| works effectively by using a highly collaborative style
• Creates an atmosphere in which timely information flows smoothly both upward
and downward through the department; possesses exceptional communications
skills
• Actively pursues learning and self-development to enhance personal|
professional and business growth.
Education or Certification:
• Must be fluent in English – both written and verbal – and experienced at
communicating at all levels
• Excellent working knowledge of MS office Word| Excel| Outlook and PowerPoint

CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the
successful performance of the position:

• Acts as a “gate-keeper” for the CDO by managing calendar. This involves
using discretion in identifying critical items| setting up meetings or
conference calls and making changes with minimal involvement.
• Composes all types of correspondence| documents| letters or presentations on
behalf of the CDO to be shared and used by the department or senior level
executives of the company; including the MEA President. Correspondence may
also be directed toward hotel owners or outside organisations.
• Overseeing and managing the travel arrangements and travel itineraries for
the CDO. The travel may involve multiple stops| extended trips and
frequent/unanticipated changes.
• Proactively maintain files and department common files and maintain
department trace system (staff review dates| department conference calls| team
meetings| etc.).
• Arranges or performs administrative functions for small to large-scale
meetings or conferences on behalf of operations team.
• Managing the department’s project tracking database OASIS and ensuring it is
up to date| following up with the department’s developers| and producing
quarterly OASIS reports for the CDO.
• Responsible for evaluating alternatives and making decisions regarding
logistics and pricing for the room and audio-visual set-up| catering| meeting
agenda and materials| and possibly travel arrangements for the participants.
Incumbent will be responsible for managing all administrative aspects for
meetings and conferences.
• Handles special reporting projects and requests| which could include
presentations| monthly reports| budget schedules| accumulating data /
information from team/department| when needed. This work may include data
entry and/or basic analysis and developing databases or spreadsheets.
• Basic administrative functions such as processing expenses| copying| filing|
distribution of materials and any other duties as assigned.
• Support for other special projects as assigned (i.e. ordering department
gifts| organizing department functions| relocating department| assisting with
new hires and transfers| etc.).
• Answers departmental telephone line(s); provides callers with responses to
all types of requests| both routine and those requiring research and follow
up; directs calls to the appropriate person or takes messages. Develops
alternatives to handle requests when many times the problems are not clearly
identified or involve sensitive issues. Routinely responds back directly to
the caller after performing research or follow up.
• Identify areas where new administrative policies and procedures may be
necessary within the department. The incumbent will initiate the project to
develop the new policy or procedure.
• Provides cover to other administrative roles within the department during
annual/sick leave.
• Managing and supervising the Administrative Assistant for the Lodging
Development department and overseeing the overall performance of the
Administrative Assistant.

Additional Responsibilities
• Informs| updates| and provides information to supervisors| co-workers| and
subordinates by telephone| in written form| e-mail| or in person in a timely
manner.
• Attends and participates in all relevant meetings.
• Presents ideas| expectations and information in a concise| organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department
managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.
• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Continent Office
policies and procedures.
• Working hours as required to do your job but normally not less than 48 hours
per week.
• Executive Assistant will be expected to respond to urgent requests from the
COO after hours or at weekends.

_

Human Resources Clerk – Beach Rotana – Abu Dhabi

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JOB REF: 3877763
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Human
Resources professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
colleagues.
Besides taking care of administrative tasks accurately and timely- as a Human
Resources Clerk you are responsible for all activities and tasks related to
the wellfare and engagement of the colleagues. The right candidate has a
strong interest in organizing engaging activities and a passion to care for
the colleagues wellfare as well as an aim to make the colleagues feel at hom

and appreciated.

Your role will include key responsibilities such as:

Colleague Wellfare:

Organize and coordinate colleague welfare activities to ensure increased colleague satisfaction
Organize and communicate the Birthday Celebration as well as in charge of all preparation such as poster- game and gifts
Organize of engagement activities for the colleagues
Organize the monthly team gathering for all the colleagues in the hotel
Lead the colleague well-fare committee
Organize team outings- sports events and departmental competitions
Organize the annual colleague party
Initiate medical campains for awareness for the colleagues
Visit sick colleagues
Updatethe colleagues Facebook page with inspirational reminders and activities updates
Obtain colleague discounts in companies outside the hotel such as restaurants- boutiques- amusement parks- etc.
Updating the notice boards to keep all the colleagues informed of the HR and Colleague Wellfare activities

Administration:

Courier related documents
Rota & attendance sheet
Filing: ensure accuracy of documentation and filing- all admin related box files should be maintained well-organized and up to date at any time.
Organization of shared drive and keeping all folders up to date
Jana order & requests: prepare requisitions to ensure stock is maintined and adequate items and stationary are available for a smooth Human Resources operation
Prepare letters for colleagues (e.g. bank- embassy- etisalat) and ensure that the colleagues are provided with all needed forms
Managing finger print maching entries
Preparing of Ratibi cards (maintining database- enrolment- distribution- filing)
Process the bank account of the colleagues and communicate with the bank consultant any discrepancies
Work together with the nurse to arrange Daman Cards: renewal- cancellation- new arrivals- managing collection and filing of cards following a tracking system. As well as organize vaccination and medical (enrolment- tracking- scheduling- distribution- renewal- filing) and related tasks.
Take care of sick leaves & prepare monthly colleagues sick leave report as well as sick leave expense reports
Travel insurance for colleagues- upon request

Environment- Health & Safety Responsibilities:

To comply with all policies and procedures of EHS manual.
Adopt work practices that support EHS programs.
Take reasonable care not only for the safety of his/her own health but also for the safety of other people who may be affected by their conduct in the work place.
Look for guidance for all new or modified work procedures.
Make sure to report immediately any hazardous conditions- near misses and injuries to the supervisor.
Must not intentionally place at risk the health or safety of any person in the workplace.
Must be involved in training and other environment- health and safety activities where required.
Handle / use all provided resources- facility and tools in a safe manner.
Wear personal protective equipment as provided and instructed.
Ensure to use equipment in compliance with appropriate guidance without intentional interference or misuse.

We are currently seeking for passionate and dynamic guest focused Human
Resources professionals who pride themselves on their ability to deliver
extraordinary levels of customer service and provide creative solutions to our
colleagues.

Besides taking care of administrative tasks accurately and timely- as a Human
Resources Clerk you are responsible for all activities and tasks related to
the wellfare and engagement of the colleagues. The right candidate has a
strong interest in organizing engaging activities and a passion to care for
the colleagues wellfare as well as an aim to make the colleagues feel at home
and appreciated.

Your role will include key responsibilities such as:

Colleague Wellfare:

Administration:

Environment- Health & Safety Responsibilities:

Education- Qualifications & Experiences

You should have a degree in a related discipline with preferable previous
experiences within the same field. You must be a computer literate- ideally
with proficiency in a computerized payroll system and fluent in English.

Front Office Clerk – DoubleTree by Hilton Jumeirah

APPLY HERE

JOB DESCRIPTION
 
A Front Office Clerk provides reception services for Guests to contribute to
an overall exceptional experience from check-in through check-out and complete
audits| as required.
What will I be doing?
As Front Office Clerk| you will provide reception services for Guests to
contribute to an overall exceptional experience from check-in through check-
out and complete audits| as required. A Front Office Clerk contributes to the
first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests| including check in/out| and complete audit procedures| as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and| or| other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses| when required| and assist with the Night Team|s training and development efforts
Demonstrate a knowledge of hotel room categories| room rates| packages| promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies| credit cards and cash in accordance with the hotel credit policy
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Front Office Clerk serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

A&G-Administrative Assistant to the General Manager – The Ritz-Carlton Ras Al Khaimah – Al Hamra Beach

APPLY HERE

Job Number 190008R2
Job Category Administrative
Location The Ritz-Carlton Ras Al Khaimah| Al Hamra Beach| Ras al Khaimah|
United Arab Emirates
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Enter and retrieve information contained in computer databases using a
keyboard| mouse| or trackball to update records| files| reservations| and
answer inquiries from guests. Transmit information or documents using a
computer| mail| or facsimile machine. Operate standard office equipment other
than computers. Prepare letters| memos| and other documents using word
processing| spreadsheet| database| or presentation software. Handle incoming
and outgoing mail| including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems
for records| reports| documents| etc. Compile| copy| sort| and file records of
office activities| business transactions| and other activities. Enter and
locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

General Clerk for the Waldorf Astoria Dubai International Financial Centre – Waldorf Astoria Dubai International Financial Centre

APPLY HERE

JOB DESCRIPTION
 
General Clerk for the Waldorf Astoria Dubai International Financial Centre
will fully support the Accounts Payable function within the Finance department
by following procedures| understanding the purchasing system completely| and
training others to use the system and follow procedures.
What will I be doing?
General Clerk for the Waldorf Astoria Dubai International Financial Centre|
you will fully support the Accounts Payable function within the Finance
department. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Use the company purchasing system| Birchstreet| to match all invoices and purchases orders
Manage the cheque processing system
Meet all payment deadlines
Monitor and control the Accounts Payable process
Train Team Members who use the Birchstreet system
Maintain good communication and working relationships with all hotel areas
Attend finance meetings| as required
Act in accordance with fire| health and safety regulations and follow the correct procedures when required

What are we looking for?

General Clerk for the Waldorf Astoria Dubai International Financial Centre is
always working on behalf of our Guests and working with other Team Members. To
successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Previous experience in a high volume Accounts function
Computer literate| with good MS Excel skills
Good time management and organisation skills
Passion for providing superior customer service

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous knowledge of the Birchstreet purchasing system and/or PeopleSoft
Relevant degree| in Accounting or related business discipline| from an academic institution

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!

Purchasing Clerk – JW Marriott Hotel Dubai – Dubai

APPLY HERE

Job Number 190007PP
Job Category Procurement| Purchasing| and Quality Assurance
Location JW Marriott Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Calculate figures for food inventories| orders| and costs. Maintain clear and
organized records to ensure all reports and invoices are filed and stored
properly. Post invoices using computer programs. Conduct inventory audits to
determine inventory levels and needs. Complete requisition forms for inventory
and supplies. Notify manager/supervisor of low stock levels. Verify and track
received inventory and complete inventory reports and logs. Reconcile shipping
invoices and receiving reports to ensure count accuracy. Receive| unload| and
process deliveries. Refuse acceptance of damaged| unacceptable| or incorrect
items. Troubleshoot vendor delivery issues and oversee return process. Adhere
to food safety and handling policies and procedures across all food-related
areas. Monitor PAR levels for all food items to ensure proper levels. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Enter and locate work-related information using computers and/or point of sale
systems. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move through narrow| confined| or elevated spaces. Move
over sloping| uneven| or slippery surfaces and steps. Perform other reasonable
job duties as requested by Supervisors.

_

Accounts Clerk – Centro Sharjah – Sharjah

APPLY HERE


JOB REF: 3852539
JOB DESCRIPTION an Accounts Clerk you are responsible to assist the Finance Team with
accounting records and assist the Paymaster with updating payroll system and
your role will include key responsibilities such as:
•Make requisition for the stationary and all other office supplies for the
smooth operations of the office
•Ensure proper maintenance of accounting records| receive and distribute
Finance Department incoming mail
•Ensure that all attendance sheets from different departments are approved
before forwarding to Paymaster
•Assist the Paymaster in the departmental attendance sheet administration

•Distribute pay slips to the Department Heads and obtain their signatures upon
delivery

•Answer incoming calls promptly| transferring calls wherever necessary and
record messages accurately

•Call up suppliers to collect pending payments

•Maintain high level of record confidentiality

We are currently seeking for passionate and dynamic Finance professionals who
pride themselves on their ability to deliver extraordinary levels of customer
service and provide creative solutions to our guests.

As an Accounts Clerk you are responsible to assist the Finance Team with
accounting records and assist the Paymaster with updating payroll system and
your role will include key responsibilities such as:

•Make requisition for the stationary and all other office supplies for the
smooth operations of the office

•Ensure proper maintenance of accounting records| receive and distribute
Finance Department incoming mail

•Ensure that all attendance sheets from different departments are approved
before forwarding to Paymaster

•Assist the Paymaster in the departmental attendance sheet administration

•Distribute pay slips to the Department Heads and obtain their signatures upon
delivery

•Answer incoming calls promptly| transferring calls wherever necessary and
record messages accurately

•Call up suppliers to collect pending payments

•Maintain high level of record confidentiality

Education| Qualifications & Experiences

You should ideally have a degree in hotel management or accounting and at
least one year previous experiences within a hotel environment. Excellent
verbal and written English communication skills and computer literacy is a
must| while knowledge of Opera| Micros| FBM and SUN System is an asset.

Accounting Clerk – Marriott Executive Apartments Dubai Creek – Dubai

APPLY HERE

Job Number 190002P6
Job Category Finance and Accounting
Location Marriott Executive Apartments Dubai Creek| Dubai| United Arab
Emirates VIEW ON MAP
Brand Marriott Executive Apartments
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
The world is a big place and Marriott Executive Apartments offers corporate
apartments in the biggest and best cities for business travel across Europe|
Asia| Latin America and the Middle East. Join the Marriott Executive
Apartments team and help our guests adapt to a new locale and feel comfortable
and cared for while living away from home.

Job Summary

Check figures| postings| and documents for correct entry| mathematical
accuracy| and proper codes. Organize| secure| and maintain all files| records|
cash and cash equivalents in accordance with policies and procedures. Record|
store| access| and/or analyze computerized financial information. Maintain
accurate electronic spreadsheets for financial and accounting data. Classify|
code| and summarize numerical and financial data to compile and keep financial
records| using journals| ledgers| and/or computers. Prepare| maintain| and
distribute statistical| financial| accounting| auditing| or payroll reports
and tables. Complete period-end closing procedures and reports as specified.
Prepare| review| reconcile| and issue bills| invoices| and account statements
according to company procedures.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Address guests| service needs in a professional|
positive| and timely manner. Speak with others using clear and professional
language; prepare and review written documents accurately and completely;
answer telephones and emails using appropriate etiquette. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Perform other reasonable job duties as requested
by Supervisors.

_

Administrative Assistant to GM – Four Points by Sheraton Sharjah – Sharjah

APPLY HERE

Job Number 18001ZYP
Job Category Administrative
Location Four Points by Sheraton Sharjah| Sharjah| United Arab Emirates
VIEW ON MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveler seeking balance| there’s Four Points.
Enter and retrieve information contained in computer databases using a
keyboard| mouse| or trackball to update records| files| reservations| and
answer inquiries from guests. Transmit information or documents using a
computer| mail| or facsimile machine. Operate standard office equipment other
than computers. Prepare letters| memos| and other documents using word
processing| spreadsheet| database| or presentation software. Handle incoming
and outgoing mail| including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems
for records| reports| documents| etc. Compile| copy| sort| and file records of
office activities| business transactions| and other activities. Enter and
locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

_

Supply Chain Assistant – Le Méridien Dubai Hotel & Conference Centre – Dubai

APPLY HERE

Job Number 18003CIJ
Job Category Procurement| Purchasing| and Quality Assurance
Location Le Méridien Dubai Hotel & Conference Centre| Dubai| United Arab
Emirates VIEW ON MAP
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Méridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Méridien.

Print and organize various necessary documents| summarize relevant
information| and distribute information to appropriate employees. Maintain up-
to-date knowledge of company food safety programs| as well as all local|
state| and federal regulations. Adhere to food safety and handling policies
and procedures across all food-related areas. Maintain clear and organized
records to ensure all reports and invoices are filed and stored properly.
Calculate figures for food inventories| orders| and costs. Conduct inventory
audits to determine inventory levels and needs. Notify manager/supervisor of
low stock levels. Troubleshoot vendor delivery issues and oversee return
process. Verify and track received inventory. Reconcile shipping invoices and
receiving reports. Receive| unload| and process deliveries. Monitor PAR levels
for all food items to ensure proper levels. Refuse acceptance of damaged|
unacceptable| or incorrect items. Assist management in training| scheduling|
counseling| disciplining| and motivating and coaching employees; serve as a
role model. Ensure adherence to quality expectations and standards. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Move through narrow| confined| or
elevated spaces. Move over sloping| uneven| or slippery surfaces and steps.
Move up and down stairs and/or service ramps. Listen and respond appropriately
to the concerns of other employees. Speak with others using clear and
professional language. Perform other reasonable job duties as requested by
Supervisors.

_

General Clerk – Hilton – Ras Al-Khaimah

APPLY HERE

Hilton hotel RAK UAE
Hilton hotel RAK UAE

General Clerk will fully support the Accounts Payable function within the
Finance department by following procedures| understanding the purchasing
system completely| and training others to use the system and follow
procedures.
 
What will I be doing?

As General Clerk working at Hilton| you will fully support the Accounts
Payable function within the Finance department.
 
Specifically| you will be responsible for performing the following tasks to
the highest standards:
 
• Use the company purchasing system| Birchstreet| to match all invoices and
purchases orders
 
• Manage the cheque processing system

• Meet all payment deadlines

• Monitor and control the Accounts Payable process

• Train Team Members who use the Birchstreet system

• Maintain good communication and working relationships with all hotel areas

• Attend finance meetings| as required

• Act in accordance with fire| health and safety regulations and follow the
correct procedures when required

Front Desk Agent – Marriott Hotel Al Forsan – Abu Dhabi

marriott hotel Abu Dhabi al forsan

APPLY HERE

 

marriott hotel Abu Dhabi al forsan
marriott hotel Abu Dhabi al forsan
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
 
Marriott Hotels| Marriott International?s flagship brand with more than 500 global locations| is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels| you will help keep this promise by delivering premium choices| sophisticated style| and well-crafted details. With your skills and imagination| together we will innovate and reinvent the future of travel.
 

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you?re happy| our guests will be happy. It?s as simple as that. Our hotels offer a work experience unlike any other| where you?ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training| development| recognition and most importantly| a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That?s The JW Treatment?.
 

Job Summary
 
?????Process all guest check-ins by confirming reservations| assigning room| and issuing and activating room key. Process all payment types such as room charges| cash| checks| debit| or credit. Process all check-outs including resolving any late and disputed charges. Answer| record| and process all guest calls| messages| requests| questions| or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals| departures)| identify any special requests| and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
???? Follow all company safety and security policies and procedures; report accidents| injuries| and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand| sit| or walk for an extended period of time. Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
?
?Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability| veteran status or any other basis protected under federal| state or local laws.
 

Guest Services Agent – Ritz hotel – Dubai

Ritz Carlton hotel Dubai

APPLY HERE

Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 18003FIM
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Front Office Ambassador – Renaissance hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown DubaiJob Number 18002UPK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai
Brand Renaissance Hotels
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary
 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests’ personal checks and traveler’s checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Assistant Night Manager – Renaissance Hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

APPLY HERE

Renaissance Dubai Hotel Downtown Dubai
Job Number 18002U0S
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

Job Summary
 
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

HR Generalist – W Hotel – Dubai

w hotel dubai

APPLY HERE

w hotel dubai
w hotel dubai

Job Number 18002TKU
Job Category Human Resources
Location W Dubai – The Palm, Dubai, United Arab Emirates VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
 
**Hotel Operations background is a must.

Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9’s). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Senior HR Manager – Dubai Area Office – Dubai

Marriott Marquis Hotel Dubai logo

APPLY HERE

Marriott Marquis Hotel Dubai logo
Marriott Marquis Hotel Dubai logo

Job Number 18003DFV
Job Category Human Resources
Location Dubai Area Office, Dubai
Schedule Full-time
Relocation? Yes
Position Type Management
 
Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

CLS Generic Position Summary:
As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision making process.
 
Specific Job Summary:
As an integral part of the compensation team, this position provides consulting and analytical support to the Compensation function. Position will coordinate and manage moderate to complex project tasks with Marriott’s Compensation Team, corporate and field clients. Responsible for orchestrating and managing milestones and completion of tasks in accordance with developed project plan. The position will support Marriott’s compensation programs to ensure internal equity, external competitiveness, and compliance with applicable regulations and policies.

CLS Generic Expected Contributions:
Contributes to team, department and/or business results by managing small projects, business processes or parts of larger ones.
Responds to and solves routine business requests with limited to moderate risk.
Works to enhance the organization’s capabilities through:

– collaborating with others.
– completing tasks appropriately
– providing timely coaching and feedback
– making distinctions in performance.

Assists more senior associates in achieving business results by:
– identifying opportunities to enhance the effectiveness of business processes.
– providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
– participating in setting department operating plans.
– recognizing and celebrating team successes.
– achieving results against budget within scope of responsibility.

Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
Performs other duties as appropriate.

Specific Expected Contributions (including duties and responsibilities):
– Work closely with outsourcing partners to prepare for and execute quarterly and/ or annual merit and bonus program. In conjunction with market benchmark provider, lead and/or conduct comprehensive analyses supporting compensation programs, i.e. merit, bonus, recognition programs, etc.
– Determine opportunities for leveraging technology and develop databases and tools to support department projects and analyses. Uses data to make organizational proposals related to the effectiveness, accuracy and efficiency of compensation programs.
– Lead market total compensation wage reviews. Provide guidance and recommendations to markets/brand leaders.
– Working independently with designated clients (disciplines, geographies, businesses), provides on-going compensation consultation regarding management and hourly compensation issues in an accurate and timely manner. Identifies issues which may evolve to be broader projects, such as those with an enterprise-wide scope. Prepares recommendations/options and presents to manager for support and direction.
– Leveraging consulting experience, provides compensation expertise to aid customers at all levels in the organization in making informed compensation decisions. Independently conducts salary analysis as requested by clients including analyzing salaries for internal equity and compliance with compensation guidelines and provides recommendations and alternatives.
– Develop and document procedures to streamline processes and ensure compliance with regulatory requirements and work with HR Generalists to educate managers.
– Leads efforts related to the design of incentive and recognition program recommendations in support of company goals and brand philosophy.

Supports more senior associates in achieving business results by:
– acting in a consultative fashion to implement programs impacting the broader organization.
– developing and recommending approaches for communication of broader compensation-related organizational goals.
– achieving results against budget within scope of responsibility.
– recommending calculated risks to move the department or team forward.
– Developing and promoting adoption of systems to organize, track, and answer questions on enterprise-wide issues
– balancing the interests of own group with the interests of the organization.
– influencing decision-making of clients in support of departmental/corporate objectives.

Responsible for own work and assists in contributing to team, department and/or business results. Performs other duties as appropriate.
Coordinates and manages a variety of enterprise-wide compensation infrastructure projects (i.e. site classification, structure analysis, etc.) throughout the development and implementation process. Works with internal and external resources to ensure timely completion of all projects within budget constraints.

Specific Candidate Profile (the education, experience, skills and attributes that are important for this position):
• BA/BS degree in Human Resources or a related field or equivalent experience;
• 4-7 years of solid, progressive compensation analysis, design and administration experience required.
• Proven project management skills and experiences in leading medium to large enterprise-wide projects.
• Excellent written and verbal communication skills required.
• Demonstrated experience interacting effectively as a team member/consultant with all levels of associates.
• Proven ability to independently identify and analyze problems/issues, assess risk, evaluate alternative potential solutions and recommend a course of action.
• Ability to perform independently.
• Strong MS Word and expert Excel and Access skills are required. PeopleSoft experience and proficiency preferred.

Reservations Agent – Fujairah Rotana Resort hotel – UAE

front desk agent fujairah rotana resort hotel uae

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front desk agent fujairah rotana resort hotel uaeExpiry Date: 2019/01/26
Ref. JB3842101
Revenue – Reservations Agent (Arabic Speaker)
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
 
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
 
• Show complete product knowledge, understand rate structure and apply rate management
 
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment

Front Desk Agent – Fujairah Rotana Resort – UAE

front desk agent fujairah rotana resort hotel uae

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front desk agent fujairah rotana resort hotel uaeExpiry Date: 2019/01/21
Ref. JB3843252
Front Office – Front Desk Agent
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.
 
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 
•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 
•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
 
•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
 
•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Front Desk Agent – Marriott hotel – Dubai

Marriott Marquis Hotel Dubai

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Marriott Marquis Hotel Dubai
Marriott Marquis Hotel Dubai

Job Number 180039PZ
Job Category Rooms and Guest Services Operations
Location JW Marriott Marquis Hotel Dubai, Dubai
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
 
JOB SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count float at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0
CANDIDATE PROFILE
Experience:
Hotel experience is desirable but not essential
Previous experience working within a similar role in a 5star environment preferred
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
Innovative
Pro-active and reliable
Outgoing personality and outstanding guest service skills.
Knowledge of local area, local attractions, entertainment and landmarks
Knowledge of hotel room types, layouts and features
Ability to use Opera, Micros & MARSHA System and other operating systems
Knowledge of Guest Response Tracking Software / Guestware
Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette
Strong problem-solving skills
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Education or Certification
Good level of English essential

SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:

Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events.
Have knowledge of hotel rates, package and discounts.
Attend the shift briefing, daily 15 minutes training and front office monthly meeting.
To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards
Assign rooms, accommodating special requests whenever possible
To understand the correct reservation procedures and to take any reservations if required
Be flexible according to the business needs.
Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time.
Be knowledgeable and promote the Marriott rewards program.
Keep yourself informed with all VIP arrivals.
Be flexible in regard to work schedule.
Strive to represent Marriott in the most professional manner at all times.
Ensure that all guests are communicated with the credit policy and procedures upon check-in.
Take initiative through empowerment to ensure complete guest satisfaction.
Be fully aware of safety and emergency procedures.
Handle mail and messages properly and on confidential basis.
Know how to follow all hospitality guidelines and daily service basics.
Ensure that all guest problems are resolved by using “Guest Response Program”
Assist a fellow associates in their Job to ensure that all are done on time.
Use your Opera and other systems password with discretion. Log off the terminal when leaving the area.
Have knowledge about the city, the local area and attraction to provide the guests with all requested information.
Report any unusual occurrences or requests to the manager or supervisor on duty.
Be familiar with the AM, PM and night check list to ensure smooth daily operations.
Ability to communicate with all managers, supervisors and fellow associates.
Be aware of the Marriott brand standards and follow the thoroughly.
Ensure that daily banking procedures are followed and performed as per the standards.

Human Resources Officer – Ritz hotel – Dubai

Ritz Carlton hotel Dubai

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Ritz Carlton hotel Dubai
Ritz Carlton hotel Dubai

Job Number 180039RL
Job Category Human Resources
Location The Ritz-Carlton, Dubai International Financial Centre, Dubai,
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9’s). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Human Resources Officer – Beach Rotana hotel – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2019/01/21
Ref. JB3857541
Human Resources – Human Resources Officer
Beach Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As a Human Resources Officer you are responsible for assisting the Director of Human Resources and Assistant Director of Human Resources in managing all the respective Human Resources functions in order to meet the strategic business objectives. The role involves development and implementation of strategies and policies and will include key responsibilities such as:
 
• Assist in the recruitment process and hiring of all front line employees
 
• Coordinate and encourage sports and social activities on a regular basis
 
• Participate in the preparation of Human Resources budget
 
• Maintain an up to date database for resume’s for future facilitation of recruitment needs

• Conduct induction / orientation program for all newly joined employees as per the hotel standards

• Receive employee complaints, suggestions and queries and make sure they have been handled properly

• Maintain an up to date computerized database of all employees

• Assist the Director of Human Resources and Assistant Director of Human Resources in the preparation of periodic reports as required

• Coordinate with all departments with regard to Human Resources related activities

• Assist the LIFE Committee in planning, organizing and implementing employee sports, social and welfare activities

• Maintain files and other information under strict confidentiality

Skills
Education, Qualifications & Experiences

You should have a university degree in a related discipline with preferable experiences within the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.

Reservations Agent – Khalidiya Palace hotel – Abu Dhabi

Resort Khalidiya Palace Rayhaan Abu Dhabi

APPLY HERE

Resort Khalidiya Palace Rayhaan Abu Dhabi
Resort Khalidiya Palace Rayhaan Abu Dhabi

Expiry Date: 2019/01/06
Ref. JB3851118
Revenue – Reservations Agent
Khalidiya Palace Rayhaan by Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
 
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
 
• Show complete product knowledge, understand rate structure and apply rate management
 
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavours to maximise business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organise visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Arabic HR Assistant Director – Beach Rotana – Abu Dhabi

beach rotana hotel abu dhabi

APPLY HERE

beach rotana hotel abu dhabi
beach rotana hotel abu dhabi

Expiry Date: 2018/12/30
Ref. JB3792965
Human Resources – Assistant Director of Human Resources (Arabic Speaker)
Beach Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Human Resources, you are responsible for assisting the Director of Human Resources in managing all the respective HR functions in order to meet the strategic business objectives.
 
The role involves development and implementation of strategies and policies and will include key responsibilities such as:
 
•Assist in the recruitment and hiring of all front line employees
 
•Available for employees at all levels to advise, counsel and assist with problems or queries
 
•Encourage a good standard of employee conduct and behavior and coordinate disciplinary procedure when necessary

•Coordinate, control and inspect staff accommodation and ensures it is of the highest possible standard of cleanliness and comfort

•Coordinate and encourage sports and social activities on a regular basis

•Ensure the publication of any information on a regular basis by maintaining lively and interesting staff notice boards and updating ‘Insight Rotana’

•Ensure appraisals are carried out for every employee at least once every 12 months and review all appraisals and follow up on development needs, if required.

•Maintain high level of colleague satisfaction and team spirit through active support, direction and participation with hotel core committees

•Maintain a high level of effectiveness communication throughout the hotel

•Foster and promote a cooperative working climate, maximizing productivity and morale

Skills
Education, Qualifications & Experiences

You should have a university degree in a related discipline / or professional Human Resources designation with a minimum of one year experience in the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.

Front Desk Agent wanted – Fujairah Rotana – UAE

Rotana hotel and spa Fujairah logo

APPLY HERE

Rotana hotel and spa Fujairah logo
Rotana hotel and spa Fujairah

Expiry Date: 2018/12/10
Ref. JB3843252
Front Office – Front Desk Agent
Fujairah Rotana Resort & Spa – Al Aqah Beach
 
Job Description
We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
 
•Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
 
•Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
 
•Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
 
•Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures

•Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems

•Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

•Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

HR Assistant Director – Khalidiya Palace hotel – Abu Dhabi

Resort Khalidiya Palace Rayhaan Abu Dhabi

APPLY HERE

Resort Khalidiya Palace Rayhaan Abu Dhabi
Resort Khalidiya Palace Rayhaan Abu Dhabi

Expiry Date: 2018/12/26
Ref. JB3846705
 
Human Resources – Assistant Director of Human Resources
Khalidiya Palace Rayhaan by Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Human Resources professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Human Resources / Assistant Human Resources Manager you are responsible for assisting the Director of Human Resources / Human Resources Manager in managing all the respective HR functions in order to meet the strategic business objectives.
 
The role involves development and implementation of strategies and policies and will include key responsibilities such as:
 
•Assist in the recruitment and hiring of all front line employees
 
•Available for employees at all levels to advise, counsel and assist with problems or queries
 
•Encourage a good standard of employee conduct and behavior and coordinate disciplinary procedure when necessary

•Coordinate, control and inspect staff accommodation and ensures it is of the highest possible standard of cleanliness and comfort

•Coordinate and encourage sports and social activities on a regular basis

•Ensure the publication of any information on a regular basis by maintaining lively and interesting staff notice boards and updating ‘Insight Rotana’

•Ensure appraisals are carried out for every employee at least once every 12 months and review all appraisals and follow up on development needs, if required.

•Maintain high level of colleague satisfaction and team spirit through active support, direction and participation with hotel core committees

•Maintain a high level of effectiveness communication throughout the hotel

•Foster and promote a cooperative working climate, maximizing productivity and morale

Skills
Education, Qualifications & Experiences

You should have a university degree in a related discipline / or professional Human Resources designation with a minimum of one year experience in the same role. You must be a computer literate, ideally with proficiency in a computerized payroll system and fluent in English.

Document Controller wanted – AECOM – Dubai

aecom logo

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aecom logo
aecom logo

Job Summary
 
We are seeking for a document Controller who will provide efficient support to the project including but not limited to typing and drafting (correspondences, transmittals etc). Assist the project management team in all administrative and document controlling related support.
 
Job Duties:
 
Liaise effectively with the Project Manager, Engineers, Site Staffs, and external contacts on behalf of the project office.

Coordinate and organize meetings/seminars within the project office, and with external clients, and assist with the preparation of presentations, agendas and minutes.
 
Provide efficient word processing, clerical, photocopying, filing and minute taking duties in respect of the Project.
 
Screen incoming mails and telephone calls, action responses & redirect correspondence where necessary.
 
Organize and coordinate travel requests for the Project Manager and other Engineers, relating to the project where and when required.
 
Maintains confidential records and filing of reports, correspondence and related material for ease of retrieval.
 
Performing secretarial, administrative, organizing and research tasks requiring a sound understanding of organization policy and structure.

Coordinating and ordering of stationary and office supplies.

Propose improvements to internal processes and procedures for the efficient and effective administration of all office procedures within the project office.

Keep computerized records of all Service Users who are referred to the project.

Other duties as assigned by the Project Manager.

Specific Skills Required:

Strong Sound knowledge of Microsoft Outlook, Word and Excel, PowerPoint and Access.

Excellent people skills

Working knowledge of e-mail and Internet

Experience in Database Management.

Accurate word processing skills

Ability to collate information accurately

Able to work alone and as part of a team

Understanding and practical application of confidentiality

Able to prioritize work

Person Specification:

Confident, with the ability to work either independently or as part of a team

Should be able to work well with other people and to communicate clearly.

Accuracy & precision of work

Good problem solving skills

Ability to work to deadlines and under pressure

Accountability for assigned work

The ability to communicate at all levels in English.

Efficient and punctual.

Positive, enthusiastic, customer service attitude

Strong verbal and written communication skills

Minimum Requirements

Minimum 8 years of experience within similar projects, with minimum 3 years in UAE.

Middle East experience preferred

MEPS Administrator wanted – SERCO – Dubai

Serco logo

APPLY HERE

Serco logo
Serco logo

Key Purpose
 
The purpose of this position is to assist Mechanical, Electrical & Plumbing Services Senior Engineer and MEPS Engineer in providing effective technical support to the line maintenance team responsible for all aspects of building services related engineering and maintenance works within the premises of Dubai Metro.
 
Structure and reporting relationship

Reports to the MEPS Engineer (MMS, CMS & Training)
Will not manage any other team members
Based on the specific requirement of the role
 
Key Accountabilities
 
Assist the Mechanical, Electrical & Plumbing Services Senior Engineer in preparing the maintenance budgeting, in managing and allocating resources to all aspect of technical support activities within the building services section;
Assist the Mechanical, Electrical & Plumbing Services Senior Engineer in overseeing all aspects of technical support activities pertaining to building services including engineering and maintenance work management, design modification, technical support, preparations of maintenance procedures and instructions, coordination work of engineering and maintenance works planning, possession scheduling and timetable, health, safety, quality and environment requirements;
Responsible for overall coordination between managers, supervisors and technicians within the building services section;
Perform and carry out duties as instructed/ directed by the Mechanical, Electrical & Plumbing Services Senior Engineer.
Essential technical and professional skills , knowledge and qualifications

Skills:

Ability to prepare engineering data analysis, reporting, cost estimation, maintenance and testing procedures, equipment specifications, method statements, risk assessments and drawings (CAD) is preferable;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities and problem solving;
Possess strong PC skills including proficiency with MS Outlook, Word, Excel and Power Point applications and ability to learn new software based applications;
Hold a valid UAE driving license with good driving skill and experience.

Knowledge:

Ideally a degree holder or higher diploma in mechanical or electrical engineering discipline or equivalent;

Qualifications:

Minimum 1 year of work experience in the design, testing and commissioning, and maintenance of building services related works such as wayside switches & isolators, fire detection/ suppression system, tunnel ventilation, heat exchanger ventilation & air-conditioning, lighting, , lifts, escalators, travelators, train washing equipment, portable electrical equipment, platform screen doors, station automated doors and building automated doors is preferable;

At Your Service Agent wanted – Four Points hotel – Dubai

Four points Sheraton hotel Dubai

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Four points Sheraton hotel Dubai
Four points Sheraton hotel Dubai

At Your Service Agent – Arabic Speaker
Posting Date Oct 25, 2018
Job Number 18002ZWL
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Sheikh Zayed Road, Dubai, Dubai, United Arab Emirates
Brand Four Points
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.
 
Job Summary
 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Facilities Manager wanted – PARSONS – Abu Dhabi

APPLY HERE

Parsons logo Dubai

REF: 53692
POSITION OVERVIEW:
 
The Facilities Manager will supervise a group of non-exempt employees engaged in one or more aspects of facilities maintenance (both inside and outside) within a building complex. He/she will be responsible for day to day office operations and procedures and will manage all facility related activities at multiple properties. He/she will monitor work order requests expeditiously and brings them to a satisfactory conclusion and functions as a liaison with building property management. The Facilities Manager will establish and maintain frequent contact and collaboration with business unit senior managers and financial officers to ensure alignment with the latest business direction and real estate strategies. Moreover, he/she will interface with Procurement on the evaluation and selection of vendors and suppliers. The Facilities Manager will be responsible for maintaining a consistent and appropriate aesthetic for the interior, as well as the exterior environment, as necessary and required, provide facilities support in the areas of project tracking, space planning, workplace standards site plan maintenance, as well as business continuity, sustainability and safety programs.

SPECIFIC RESPONSIBILITIES:
 
Works with the Facilities Director to develop systems and procedures for facility maintenance and security, and to establish and maintain budgets, standards, adequate staffing levels, and schedules.
Makes recommendations to the Facilities Director for improvements to existing operations.
Installs proper security, fire equipment, and monitoring measures.
Manages regional buildings including capital projects, build-outs, moves/adds/changes and maintenance ensuring smooth completion.
Provides moving, furniture, and infrastructure planning and implementation.
Works with and obtains consensus among local office management to determine the best current utilisation of an office and its future requirements.

Assigns work to employees, oversees, and tracks the completion of work assignments.
Provides input to and may administer the department merit budget. With Facilities Director approval, originates salary actions, promotions per approved salary plan.
Interviews and selects personnel for assignment.
Maintains clear and concise work standards and goals; provides training and development; completes performance evaluations, conducts employee counselling, takes corrective action as necessary.
Serves as a prime liaison with building management and maintenance for more than one office location.
Serves as a primary employee point of contact for all facilities related issues for more than one office location.
Collaborates with other operations support functions (Repro/IS/Security).
Acts as Security/Emergency Coordinator, supporting office business continuity plan (Safety coordination if Safety is not represented on site).
Manages maintenance of AEDs (Automated External Defibrillator), fire extinguishers and first aid supplies.
Acts as a member of Office Safety Committee.
Encourages safe and secure work environment and practices.
Maintains local evacuation plans for emergencies.
Provides input for the annual budget.
Ensures adherence to all corporate, contractual, ethics and safety standards, policies and procedures.
Performs other responsibilities associated with this position as may be appropriate.

PREFERRED EDUCATION/EXPERIENCE:

Bachelor’s degree in Business Administration (or equivalent) and a min. of 10-12 years of related experience in facility management.

Revenue Executive (Inventory) wanted – Ritz hotel – UAE

ritz carlton hotel Ras Al Khaimah UAE

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ritz carlton hotel Ras Al Khaimah UAE
ritz carlton hotel Ras Al Khaimah UAE

Posting Date Oct 10, 2018
Job Number 18002UQQ
Job Category Revenue Management
Location The Ritz-Carlton Ras Al Khaimah, Al Hamra Beach, Ras al Khaimah UAE
 
Schedule Full-time
Position Type Non-Management/Hourly

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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Monitor, process, and track sales turnovers and perform administrative duties to maintain accuracy of hotel inventory. Input and access data in sales systems. Promote awareness of brand image, both internally and externally. Be proficient in systems audits and training with emphasis in Sales Force Automation and Next Generation System.

Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

Reservations Agent – Towers Rotana – Dubai

Towers rotana hotel Dubai

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Towers rotana hotel Dubai
Towers rotana hotel Dubai

Expiry Date: 2018/11/23
Ref. JB3839210
Revenue – Reservations Agent
Towers Rotana
 
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
 
• Process and confirm guest room reservations made by clients on the phone, letter or fax
 
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

• Show complete product knowledge, understand rate structure and apply rate management

• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

• Promote and maintain good public relations and endeavors to maximize business

• Maintain an accurate room status at all times

• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified

Skills
Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Recruiter – Arabic Speaker wanted at SERCO – Dubai

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Career Opportunities: Recruiter – Arabic Speaker (53761)
Req ID 53761 – Posted 04/10/2018 – United Arab Emirates – Dubai – HR Professionals – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.
Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

We are looking for a highly motivated and committed Recruiter to look after the Serco Middle East Transport Sector. Serco operates in five major geographies: UK, Europe, Americas, Middle East, and Asia Pacific) and a global BPO services business (Serco Global Services – SGS).

Serco was established in the Middle East in 1947. The business has matured rapidly in recent times, growing from £46.3mn in 2008 to £140mn in 2010 to £300mn in 2014. Its portfolio includes Light Rail, Air Traffic Control, Integrated Facilities Management and Technology, with Healthcare and Vocational Training as key emerging sectors. Serco runs the iconic world class Dubai Metro and is also responsible for most of the Air Traffic control business across the Middle East, including Dubai Airport. Bayed University and Cleveland Clinic Abu Dhabi are key Facilities Management contracts.

The Middle East business has historically been UAE-focused, with more recent growth in Bahrain, Iraq, Qatar and The Kingdom Of Saudi Arabia. In line with the wider group strategy, the CEO Middle East role is critical to growth within existing and new geographies and sectors.

The key purpose of this role is to support the hiring of all required staff into the Transport for Serco Middle East. The role will be responsible for enhancing organizational effectiveness through ensuring the best quality candidates are identified and selected appropriately, and within required timeframes. The role will also provide support to other sectors hiring needs when required.

 

Reason for role

The Serco Middle East business is seen as a growth engine for Serco Group. The Middle East strategy and organisational structure is aligned to a number of the five pillars established through the strategic review as core foundations for the growth of Serco, including Transport, Aviation and Health/Facilities Management.

To enable Serco Middle East to deliver on its revenue and growth targets, the quality and timeliness of the supply of resources is a critical component. This means ensuring that the Transport business is able to meet client requirements for personnel, with the correct skills levels, at the time committed to the client. To achieve this, the role has to gain knowledge of the current and future resourcing requirements, have a good market knowledge to understand where to obtain the resources and be able to work with the recruitment team to deliver.

Structure and reporting relationship

The role will report to the Recruitment Manager, Transport.

Key Stakeholders to the role will be

Transport HR Business Partner’s direct reports
Hiring Managers in the Transport business
Recruitment Team and wider HR team
Wider Serco Middle East support teams including Finance, Bidding and Commercial Teams

Key Responsibilities

Own the end to end recruitment process for Transport, typically for Grades up to 15. The end to end process includes:
Complying with the internal job posting policy;
Managing external sourcing channels;
Building and managing candidate pipelines;
Screening CVs;
Managing rejections;
Arranging assessments;
Overseeing logistics;
Collating information; and
Ensuring Candidates are managed through the onboarding process.
Be responsible for delivering against the Transport sourcing strategies for roles including mass hiring, direct sourcing, Contingency and Retained Agency use.
Be responsible for delivering “project” recruitment and mobilizations within their assigned business units
Research and recommend channels to recruitment. e.g. search firms national/local publications, trade magazines, career fairs, universities and internetetc
Pre-screens candidates and attends interviews with Line Managers for assigned roles to ensure the best quality candidates are identified and selected appropriately
Draft interview questions and determine the appropriate interview pack and technique based on level of role. Advises and supports the Line manager accordingly
Ensure Line Managers are recruiting within the agreed organisational parameters and governance procedures
Ensure Line Managers are well equipped to make the right hiring decisions and ensure the end to end hiring process is smooth and efficient
Works with, develops and manages the relationships with recruitment agents as preferred suppliers to Serco
Implements assessment methodologies as required for the roles, including psychometric testing
Carry out analysis of data and work to create meaningful MI around recruitment activity
Work closely with Line managers to ensure hiring strategies are implemented and the hiring parameters are met
Carry out ad-hoc project work as directed by the Recruitment Manager
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;
Promote a healthy and hard-working culture among their peers, subcontractors and third parties
Assume the responsibilities of the Sr. Recruiter in their absence

Administration Assistant wanted by SERCO – Abu Dhabi

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Career Opportunities: Administration Assistant (Events) (54504)
Req ID 54504 – Posted 04/10/2018 – United Arab Emirates – Abu Dhabi – Administration/Secretarial/Clerical – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

Administration Assistant (Events) – Success Profile

Reporting to: Soft Services Manager

Division / Function: IFS

Base location: Zayed University, Abu Dhabi

Key purpose

Works as the liaison between Serco and Zayed University to help ensure a seamless support of Serco services to the Zayed University Convention Center team in Abu Dhabi. Serco supports Zayed University events by providing a variety of services that include both technical, and non-technical, ensuring the efficient and effective delivery of requested services. A key position acting as the conduit between Serco and the ZU Convention Centre Team.

This role will on occasions require flexibility of working days/hours as required, as decided by the Serco Soft Services Manager and event needs.

Structure and reporting relationship

Based on the specific requirement of the role

Key accountabilities

Acts as first point of contact for liaison between Serco and ZU Convention Centre Team.

Ensures that Serco are prepared in terms of support for events in the Convention Center in terms of cleaning, MEP (Technicians) Security and AV (Audio Visual) support as required and to determine the level of support required.

Conducts pre, and post event area inspections for damage and ensure findings are raised with the Universities representatives and escalated to Serco.

Acts as first point of contact for pre, during and post events at all times, ensuring appropriate and timely response.

To ensure attendance at all event setups and events irrespective of time of day/night and to ensure Serco respond to any issues that may arise.

Cost and bill ZU for additional services where appropriate

During non-event times will support the Serco team with administrative duties as allocated by the Senior Administrator.

DEGREE OF INDEPENDENCE/COMPLEXITY OF ENVIRONMENT

Needs to be able to prioritize a variety of tasks and demonstrate a multi-tasking ability.

Ability to work flexible hours including late evenings and weekends when events are taking place.

Ability to seek information, respond quickly and efficiently to incidences, and provide alternative solutions to ensure stability and continuity.

Ability to communicate effectively.

There is a need to work closely with the ZU staff ensuring that flow of communication is effective

Person in the role must be self-motivated and willing to take the initiative

Must be able to think quickly and make decisions supported by the Serco Team.

WORKING RELATIONSHIPS/IMPACT OF INTERACTIONS

Interacts with both genders in a multinational environment with similar courtesy and comfort both at client and supplier level.

Monitors the performance of third party suppliers/contractors to the Convention Center.

Will from time to time have to deal with issues which are confidential and sensitive in nature requiring professionalism and discretion.

Essential technical and professional skills, knowledge and qualifications

EDUCATION & EXPERIENCE REQUIREMENTS

Bachelor’s degree or equivalent years of experience
Minimum 1 years’ experience in events liaison/administrative role.
Demonstration of excellent client communication skills is essential, as well as possession of analytical and organizational skills.

Other essential requirements:

Excellent English both written and verbal is essential.
Excellent computer skills with experience in MS office.
Must be an excellent communicator

Desired or preferred requirements:

UAE National.
Zayed University Alumni

COMPETENCIES

Excellent Customer Service skills including an ability to empathize with others
Ability to determine client requirements and provide solutions to urgent needs
Good organizational and planning skills
Ability to prioritize tasks and respond pro-actively
Coaching and problem-solving skills
Persistent and self-motivated
Teamwork and Flexibility
Innovative

Secretary / Document Controller wanted at AECOM – Dubai

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Job Summary
AECOM is currently seeking to hire Secretary/Document Controller to be based at Dubai.The role will be to provide efficient administrative support to the Project including typing, telephone and reception duties to facilitate effective communication and the efficient running of the Project.

Job Duties:
Liaise effectively with the Project Manager, Engineers, Site Staffs, and external contacts on behalf of the project office.
 
Coordinate and organize meetings/seminars within the project office, and with external clients, and assist with the preparation of presentations, agendas and minutes.

Provide efficient word processing, clerical, photocopying, filing and minute taking duties in respect of the Project.

Screen incoming mails and telephone calls, action responses & redirect correspondence where necessary.

Organize and coordinate travel requests for the Project Manager and other Engineers, relating to the project where and when required.

Maintains confidential records and filing of reports, correspondence and related material for ease of retrieval.

Performing secretarial, administrative, organizing and research tasks requiring a sound understanding of organization policy and structure.

Coordinating and ordering of stationary and office supplies.

Propose improvements to internal processes and procedures for the efficient and effective administration of all office procedures within the project office.

Keep computerized records of all Service Users who are referred to the project.

Other duties as assigned by the Project Manager.

Specific Skills Required:

Strong Sound knowledge of Microsoft Outlook, Word and Excel, PowerPoint and Access.

Excellent people skills

Working knowledge of e-mail and Internet

Experience in Database Management.

Accurate word processing skills

Ability to collate information accurately

Able to work alone and as part of a team

Understanding and practical application of confidentiality

Able to prioritize work

Person Specification (Behavioural Attributes):

Confident, with the ability to work either independently or as part of a team

Should be able to work well with other people and to communicate clearly.

Accuracy & precision of work

Good problem solving skills

Ability to work to deadlines and under pressure

Accountability for assigned work

The ability to communicate at all levels in English.

Efficient and punctual.

Positive, enthusiastic, customer service attitude

Strong verbal and written communication skills

Minimum Requirements

Minimum 3 years of experience within similar projects, with minimum 3 years in UAE.

Middle East experience preferred.

Preferred Qualifications

Bachelors Degree or Diploma or equivalent to completion of the twelfth grade. Along with typing speed of 45 words per minute.

Arabic Duty Manager wanted at Marriott Hotel Downtown, Abu Dhabi

marriott hotel downtown abu dhabi

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marriott hotel downtown abu dhabi
marriott hotel downtown abu dhabi

Job Number 18002PVJ
Job Category Rooms and Guest Services Operations
Location Marriott Hotel Downtown, Abu Dhabi
Schedule Full-time
Position Type Non-Management/Hourly
 
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Marriott International portfolio of brands includes Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Project Coordinator wanted at AECOM – Dubai

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Project Coordinator, Dubai, Dubai, United Arab Emirates
United Arab Emirates – Dubai, Dubai
 
Job Summary
 
AECOM is currently seeking to hire Graduate Project Coordinator to be based at Dubai.

AECOM is built to deliver a better world. We design, build, finance and operate infrastructure assets for governments, businesses and organizations in more than 150 countries. As a fully integrated firm, we connect knowledge and experience across our global network of experts to help clients solve their most complex challenges. From high-performance buildings and infrastructure, to resilient communities and environments, to stable and secure nations, our work is transformative, differentiated and vital. A Fortune 500 firm, see how we deliver what others can only imagine at aecom.com and @AECOM.

Our Project Managers assist clients in defining and implementing the organisational structures and mechanisms required to successfully deliver a collection of individual/integrated capital projects. This includes operating portfolio, programme or project management offices, through governance and assurance processes, progress tracking, trending and reporting and communications between projects and stakeholders. This also includes specialist subjects in program planning, risk and value management and information management.

We cover a wide range of market sectors, such as Residential, Retail, Commercial, Transportation, Industrial, Healthcare, Education and Government, in their roll out of key infrastructure and property programmes, to support their emerging and growing business streams

Job Duties:

As a Graduate Project Coordinator you will play a key supporting role in the delivery of our services to our clients. Initially, working alongside more senior Project Managers, you will be responsible for gathering, sorting, analysing and presenting a wide variety of information and data relating to the projects you have been assigned to.

Typical tasks may include:

Project Administration:

Project programming (key dates, milestones)

Setting up meetings with key people from the design team and other key players in the construction process

Taking minutes and producing meeting reports

Collating and organising project data and information

Interpreting and reporting on items from the risk register

Contract Administration:

Issuing instructions for the change control process

Issuing certificates and instructions on the project as appropriate

Facilitating workshops

Answering queries on a range of issues and escalating as appropriate

Project Co-ordination:

Checking progress on-site and answering queries from contractors

Procurement strategy / Matching client objectives

Producing monthly reports for sign-off from a Senior Project Manager / Associate

Monitoring project programme, advising on variances and escalating as appropriate

As you progress through the Graduate Development Programme your responsibilities will increase and you will be expected to manage your own projects and clients. The timings of this will vary on your background and demonstrated abilities in the role.

Person Specification (Behavioral Attributes):

Safeguard – To operate ethically and with integrity, while prioritising safety and security in all that you do

Be decisive – Know how to prioritize, advocate focus and accountability

Be impactful – Use clear and frequent communications, drive execution and results.

Be client-focused – Be collaborative, innovative and strategic.

Be the role model – Lead by example, demand excellence, maintain safety and integrity as top priorities.

Minimum Requirements

Ability to understand complex problems and have the confidence to suggest possible solutions.

The ability to work in a consultancy environment, with a strong attention to detail, excellent organisational skills, ability to work independently and show initiative,

An innovative thinker with the ability to communicate ideas clearly (visually and verbally)

Demonstrate evidence of report writing skills

The ability to successfully manage time to meet project deadlines, as well as a strong work ethic

The ability to be able to work under close direction from senior colleagues as a key member of a multi‐disciplinary team

An aspiration to progress within their career and a commitment to ongoing professional development.

Strong negotiation skills

Preferred Qualifications

A construction related degree (accredited by RICS or MICE ideally).
Requisition/Vacancy No. 196966BR

Front Desk Manager wanted at Renaissance Downtown Hotel – Dubai

Renaissance Dubai Hotel Downtown Dubai

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Renaissance Dubai Hotel Downtown Dubai
Job Number 18002MDK
Job Category Rooms and Guest Services Operations
Location Renaissance Downtown Hotel, Dubai, Dubai, United Arab Emirates VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-time
Relocation? No
Position Type Management

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You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask “why” when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Bilingual Administrator wanted at AECOM – Dubai

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Job Summary
AECOM are currently seeking a Bilingual Administrator (Temporary – 6 months contract) to be based on one of our projects in Dubai.
 
We envisage in all aspects of administration works, but particularly in preparing a reports in both English and Arabic language, taking minutes of meetings, preparing letters and any other documents, supporting in preparing presentations in graphical foramts.

AECOM’s core services in this field include:
Job Duties:
 
Preparing minutes of meetings
 
Drafting letters, reports, any other documents in both English/Arabic language.

Preparing presentations in both Arabic/English

Attending meetings with client

Specific Skills Required :

Arabic as Native language

Fluent in English

Good working knowledge in Microsoft office i.e. word/excel/power point

Good knowledge of graphical software for presentations

Good knowledge of engineering projects

UAE Driving license is an advance

Hard working

Minimum Requirements

A minimum of 4-6 years of experience in the field of administration.
Preferred Qualifications

Bachelor degree in related fields from an accredited college or university.
What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It’s a place where you can apply your skills to some of the world’s most challenging, interesting, and meaningful projects worldwide. It’s a place that values the diversity of our areas of practice and our people. It’s what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.

Job Category Administrative Support / Secretarial

Business Line Support/Cross Services

Business Group Design and Consulting Services Group (DCS)

Country United Arab Emirates

Position Status Temporary

Requisition/Vacancy No. 195388BR

Revenue Protection Officer wanted at SERCO – Dubai

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Revenue Protection Officer – Success Profile
 
Reporting to: Revenue Protection Supervisor
 
Division/Function: Transport – Dubai Metro and Tram
 
Base location: Dubai
 

Job ID: Administrative
 
Job Family: Operations Passenger Services Department
 
Grade: 11

Key purpose

The purpose of this position is to provide administrative support to the Revenue and Protection Department and collate the required revenue reports for Dubai Metro and Tram.

 

Structure and reporting relationship

This role reports to the Revenue Protection Supervisor and will give administrative assistance to the Deputy Head of Operations Services and Revenue Protection Manager.

 

Based on the specific requirement of the role

Key accountabilities

The Revenue Protection officer will be responsible for providing administrative and clerical support within Revenue and Protection Department.
Responsible in scheduling meetings, taking minutes of the meeting and ensure that action register is always updated.
Responsible for collating the following reports:
Daily reports
Daily Fine Data Base
Daily Revenue protection (cumulative fine, violations, paid and unpaid fines)
Weekly/Monthly Revenue protection report
Weekly/Monthly Fine Analysis report
Weekly/Monthly Ticket Inspector Report
*The above reports will be submitted to Revenue Protection Supervisor

Monthly updates for Sickness and absence report
Monthly updates for Business Expenses report
Monthly updates for Mobile report
*The above reports will be submitted to the Operations Coordinator as part of the Monthly updates from Revenue Protection Department to the Operations Director

Coordinate with other Operations Section Coordinators and Administrators and keep track of Revenue and Protection staff records including contact details and emergency contact details
Responsible for monitoring attendance, overtime, leaves (annual, sick and etc.) and ensure that Mohr and Operations Tracker is updated
Create and maintain an efficient filing system
Co-ordinate with all concerned parties to ensure an efficient level of general office support activities – e.g. filing, diary keeping, stationery, meeting rooms management, procurement requisitions
To perform as My HR super user, provides support and act as first point of contact of employees in relation to the use of My HR Employee Self Service
To perform as SAP super user:
Raising purchase orders
Generate Accrual reports
Process reimbursement via BER
Coordinates company events including team building, away day, annual event, briefings/presentations to make sure it runs smoothly and successfully; managing details like programme, location, selecting menus, accommodation and transportation
Maintain soft copies of standard templates and formats to facilitate consistent and efficient documentation
Assist the Revenue and Protection Department in complying with documentary requirements, process requests by acquiring proper signature and submit relevant parties
Assist Revenue and Protection department in coordinating a smooth office transfers and complying with the documentary requirement
Perform and carry out duties as instructed / directed by Revenue Protection Supervisor
Essential technical and professional skills , knowledge and qualifications

Ideally a Degree holder or high diploma of post-secondary education in a related discipline.

Skills:

Knowledgeable is Microsoft Office particularly in Word, Excel, Power point and Visio and ability to learn new software based applications
Excellent communication and influencing skills
Excellent level of English comprehension, spoken and writing skills and in numeracy skills required to take minutes, prepare, edit, proof read letters, reports, etc.
Highly organised and methodical in approach to work
Motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies
With are venue and protection experienced is an advantage
A dynamic, high energy individual who can support several groups/sections within a department
A mature and responsible approach to work and use initiative to solve problems and be able to liaise in a professional and persuasive manner with staff at all levels in the organisation
Strong organisational skills, detail oriented, and the ability to handle multiple priorities
Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information

Qualifications:

A minimum of 3 years, preferably 5 years of experience as an Administrator

Cash Sales Relationship Manager wanted at ADCB bank – Abu Dhabi

ADCB bank Abu Dhabi logo

APPLY HERE

ADCB bank Abu Dhabi logo
ADCB bank Abu Dhabi logo

Expiry Date: 2018/11/10
Ref. JB3836283
Cash Sales Relationship Manager
 
Job Description
JOB PROFILE

To package and sell customized cash management products to target market in order to achieve the sales and revenue goals for the Wholesale Banking Group client segments
 
ACCOUNTABILITIES
 
Revenue Generation
: Identify target markets/new opportunities, plan sales strategy, develop sales/deal pipeline, prepare product proposals and pricing, negotiate pricing, terms and conditions in order to achieve financial targets and maximise ADCB’s profits

Portfolio Management:
Visit clients, review client dossiers to ensure current and future needs are captured Assist/advise clients on new solutions, developments and emerging opportunities in order to broaden existing client relationships and increase new client acquisitions

Relationship Management:
Collaborate with relationship managers and cash management to seize client acquisition opportunities and ensure that customer service levels are maintained

Policies, Processes, Systems and Procedures:
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management
: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance

Customer Service:
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills
EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Minimum Experience

At least 5 – 10 years of experience in Corporate Banking; Liabilities or Cash Management with at least 5 – 8 years of experience of Cash Management sales experience

Minimum Qualifications

Bachelor’s Degree in Business Administration

Professional Qualifications

Knowledge and Skills

Market Knowledge

Selling Skills

Guest Service Agent wanted at Sheraton hotel – Dubai

Sheraton grand hotel dubai lobby

APPLY HERE

Sheraton grand hotel dubai lobby
Sheraton grand hotel dubai lobby

Job Number 18001XDG
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Hotel, Dubai
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel, Dubai, United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare, the Sheraton Grand Hotel seamlessly connects to the heart of the booming business district. Our hotel is just across from the Dubai World Trade Centre and within walking distance of the Dubai Convention Centre. A short drive will take you to DIFC, Dubai Mall, or downtown, and Dubai International Airport (DXB) is 10 kilometers away. Standing 53 stories tall, the hotel comprises 474 guest rooms and suites, as well as 180 one- to three-bedroom serviced apartments. All accommodations span at least 36 square meters. Our expansive conference center boasts meeting rooms with natural illumination and state-of-the-art audiovisual technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that has extensive services and exciting 31st-floor views.

POSITION PURPOSE

To provide our guests with an on brand personalized arrival and departure experience as well as ensure guest ledgers are well controlled and effectively contribute in a high GEI loyalty composite through recognition, friendliness, helpfulness and efficiency.

ESSENTIAL FUNCTIONS

· Ensure that services provided are in harmony with our Sheraton core values

· Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.

· Ensure smooth and clear communication with all other FO, HK, club and Room service associates.

· Control high balance report on a daily basis.

· Acquire the proper product and service knowledge needed to perform your job properly.

· Ensure that guests’ requests are fulfilled and closed in SG within 15 minutes as average response time.

· Ensure guests’ defects are closed in SG within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.

· Use SG to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay

· Be aware of the hotel Fire and Emergency procedures.

· Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.

· Trouble Shoot and/or assist guests with internet issues.

· Assist the hotel revenue by:

1. Rooms/Suites Upselling.

2. Suggestive selling of the hotel restaurants.

QUALIFICATION STANDARDS

· Should have previous experience in 5 star hotel

· Totally embrace the philosophy of guest and customer service and owns the guests;

· Identify yourself with the hotel’s brand and operating philosophy;

· Possess a warm and friendly demeanor;

· Strive to achieve satisfaction and delight of our customers;

· Is detail oriented;