Job Number 190005AL
Job Category Engineering and Facilities
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates
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Brand Marriott Hotels Resorts /JW Marriott
Position Type Non-Management/Hourly
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Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.
The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.
To maintain high standard of maintenance work for electrical equipment and
systems related to meeting rooms| function rooms and guest rooms. Provide
indoor and outdoor engineering services| as required. Inspect and diagnose
malfunctioning tools| equipment| electrical systems| apparatus| and
components. Connect wires to circuit breakers| transformers| or other
components. Use testing devices such as ohmmeters| voltmeters| and
oscilloscopes. Test batteries in generators| emergency lighting| etc. Plan
layout and installation of electrical wiring| equipment| and fixtures| based
on job specifications and current National Electric Code and local codes.
Respond to repair requests and perform preventative maintenance on tools and
equipment| and appliances.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Dubai.
Number of Direct Reports – 0
Titles of Direct Reports – 0
Minimum 3 years of related work experience
Skills and Knowledge
Ability to Read and follow blueprints / schematics
Ability to assemble| install| test and maintain electrical and electronic wiring| equipment & fixtures
Good understanding of Electrical Code (both local and IEEE)
Demonstrated knowledge of electrical Tools and Instrumentation
Knowledge of Lock/Tag Out Protocol| OSHA and other Electrical safety procedures
Understanding of maintenance inventory and requisition of parts and supplies as needed.
Ability to verbally communicate effectively with guests and co-workers.
Education or Certification
Minimum Technical| Trade or Vocational Certificate/Diploma or equivalent
The following are specific responsibilities and contributions critical to the
successful performance of the position:
Maintain high standard of all engineering services required for indoor and outdoor meetings and functions.
Attend guest complaints as well as complaints from the other departments as directed.
Participate and ensure complete success of preventive maintenance program of guest rooms| meeting rooms and function room and related areas.
Keep close track of the performance of all electro mechanical equipment within the hotel and the respective working area.
Maintain logged records of all equipment as directed by the electrical supervisor/engineering manager.
Do a daily walk around the meeting room and function room to ensure good working condition and corrective action is taken accordingly.
Make sure that all materials needed to perform the jobs are available prior to work commencing.
Maintain that all materials needed to perform the jobs are available prior to work commencing.
Maintain engineering area is safe| kept clean and in an orderly manner. Keep close coordination with other engineering staff for smooth operation.
Participate in departmental meetings and training etc.
Assist in energy conservation programme| follow up with banquet staff to save electricity and air conditioning when meetings are over.
Comply with hotel and corporate LSOP’s and SOP’s.
To attend all safety and fire training and adhere to safety instructions at work to prevent any accidents.
Document all work performed and any spares used.
Serve as an active member of hotel emergency response team.
Carry out any requests asked of you by your immediate supervisor.
Take active role in the TQM process.
To ensure that you maintain a high level of hospitality and guest concern. Practice at all times “Empowerment” and do whatever it takes to satisfy the guest.
Accident prevention and safety to be aware of all existing departmental job safety analysis and to strive to work in an accident free manner and to create a safe working environment for himself and for others.
Maintain high standard of GSS and Brand standard for guest rooms and related areas.
To carry out other job assignments given by DOE or designate| as business demands.
Safety and Security
Policies and Procedures
Follow company| hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.
Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests| service needs in a professional| positive| and timely manner.
Engage guests in conversation regarding their stay| property services| and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.
Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.
Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.
Speak to guests and co-workers using clear| appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.
The physical ability to stand and or walk frequently.
The physical ability to climb on a ladder or scaffolding to heights in excess of 10’| balance| and work above the shoulder frequently.
The physical ability to occasionally bend/stoop| kneel| crouch| and squat in order to operate and maintain the Plant and Equipment.
The physical ability to use both hands for frequent grasping and occasional fine manipulation
The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
The physical ability to occasionally push and pull various items| such as equipment| tools etc.
The physical ability to work at heights for extended periods of time and to tolerate required personal protective equipment such as steel toed shoes| work gloves| safety glasses| ear protection| dust masks| safety belts and safety shoes on a continuous basis.