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JOB DESCRIPTION
A Personal Concierge with Waldorf Astoria Hotels & Resorts engages with our
Guests throughout the entire hospitality experience. From check-in to check-
out| a Guest Services Agent is always prepared to respond to Guest requests at
lobby| as a host| or during promotional activities.
What will I be doing?
As a Personal Concierge Team Member| you will serve on the Front Office Team
which is the main connection between the Guest| the hotel| and the various
hotel departments. A Guest Relations Team Member truly influences the first
impressions of our VIP Guests and| therefore| is responsible for performing
the following tasks to the highest standards:
Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
Welcome and fulfill the check-in process for Guests and group arrival
Complete the check-out process for departing guests using the hotel system
Be responsible for special room assignments and suite occupancie
Welcome and fulfill the check-in process of VIP Guests| including serving as an escort to the Executive Lounge and VIP Guest roo
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Manage the Guest Relations Desk in the hotel lobby
Maximize sales revenues through up-selling and marketing programs
Manage| effectively and efficiently| Guest requests| inquiries| and complaints
Maintain current knowledge of hotel products| services| pricing and special promotional offers| as well as daily VIP and special events
What are we looking for?
Personal Concierge Team Members serving Hilton brands are always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:
Calm| efficient| and organized with great attention to detail
Fluent in German language
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Computer literate and able to navigate through Company systems
Professional manner with an emphasis on hospitality and guest service
Guest relations experience in the hotel| leisure| and/or entertainment sectors
Past experienced in Concierge and Front desk.
Proven ability to listen and respond to demanding Guest needs
Conflict resolution experience
Cash handling experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!