CID Agent - Front Office (Arabic Speaker) - Lapita - Dubai Parks and Resorts

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Lapita is a Polynesian themed hotel| located in the heart of Dubai Parks and
Resorts. A hotel which is dedicated to families and friends who want to stay
close to all the activities that the theme parks will be offering. With 504
rooms| including 60 suites and 3 villas| Lapita is the perfect relaxation
point after a day of adventures and fun. Part of Marriott|s Autograph
Collection this amazing hotel offers five food and beverage outlets| two
outdoor pools and a lazy river| a spa and health club| Luna & Nova Kids &
Teens Club as well as meeting and event facilities. The hotel|s name was
inspired by the pre-historic Pacific Ocean people and their journey and
settlement into the Islands ( the Lapita movement ). The design draws its
inspiration from the exotic Polynesian tropical landscapes| featuring
Polynesian flowers| lagoon-style pools| and themed activities.

Job Summary

Responsible for maintaining all guests passport & ID database and transfer on
timely manner to Dubai Police |assisting guests at the front desk| and main
lobby while providing the highest level of service possible in an efficient
courteous and professional manner by following Marriott Standards of
aggressive hospitality and adhering to procedures.

Job Specifics

Report to work on time in proper| clean uniform with name tag
Personal appearance & grooming must confirm with standard
Handle all duties according to hotel policies and procedures
Be knowledgeable about hotel procedures and check all bulletins for info
Get a daily briefing about all special events
Have knowledge about all guest rooms | features and amenities plus all services offered by the hotel
Associate is expected to carry out any request by management which s/he is capable of performing
Update C.I.D system on a daily basis with daily hotel activities
Ensure accurate balancing of C.I.D system on a daily basis.
Inserting proper guest’s profiles on the CID system
Performing the room moves on the CID system as updated on OPERA
Deliver important messages posted in C.I.D system to concerned departments of the hotel
Proactively seeks & shares with Front Office any changes to the CID process or updates in relation to Hotel procedures in relation to the UAE laws.
Apply for multiple functions for the hotel i.e. banquets| events| groups| parties etc..
Checking out rooms from CID as soon as performed on OPERA
Passing on proper hand over to other colleagues.
Dealing with CID Inspections.
Operate OPERA and other systems as required