Posting Date May 23, 2018
Job Number 18001GUI
Location Le Méridien Mina Seyahi Beach Resort & Marina, Dubai, United Arab Emirates
The Front Desk Department is responsible in ensuring that guests are provided with an excellent welcoming service as well as making sure that guests will have a smooth check-in, uncompromising stay, and check out experience. This department will also help in up selling of rooms and gives an inside of the best places to visit in town.
Job responsibilities will include, but not limited to the following:
Has a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and function rooms.
Co-ordinate all activities, operations and running of Front Desk – whilst actively displaying a proactive front of house leadership style.
Take a leading role in positively representing the company with guests, reinforcing a customer focused approach to hotel operations at all times – and harnessing GuestVoice data is a tool to measure success
Is well informed about special functions and events held in the hotel on a daily basis.
Assist in Providing clear leadership for quality and Processing Improvement initiatives aligned with business goals and objectives, maintaining close liaison
Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.
Maintain a high level of personal service and guest recognition, with particular attention to VIP’s and amenities.
Continually enhance the Front Desk Incentive Program to ensure that opportunities and Incremental revenues are maximised.
Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
Ensure that all Front of House Public areas are well maintained and kept to a high standard of cleanliness and good repair
Ensure effective channels of communication are in place maximising the opportunities of distributing the information available – and encouraging ideas and participation from all team members, through monthly team briefings.
Supply and co-ordinate effective training to enable all front office staff to carry out their duties as required.
To assist the hotel in achieving Employee Satisfaction targets through good working practices and team liaison. Monitor employee morale and turnover, proactively supporting the Employee Engagement Survey process and ensuring action plans are established and followed up to address issues.
Assist the Front Desk Manager to monitor and analyse customer feedback/data and where applicable act upon guest comment through GuestVoice Portal and In House data collection methods (e.g. Guest Questionnaire/comment cards)
To move into this position you should have
Tenure in current position minimum one year
Hospitality Graduate or equivalent qualification
Two years plus experience in similar role and five years experience in five stars property.
Train the trainer certificate preferred
Excellent problem solving skills, communication and reporting skills, customer service & people skills and flexible
Attention to details
Friendly & outgoing personality, well presented & groomed, good manners
Must be able to speak, write and converse freely in English
Candidate preferred with additional language (German, Russian, Arabic, French, Italian, Spanish or Japanese)
Must be proactive