CCTV Technician wanted by SERCO in Dubai

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Serco logo
Serco logo

Career Opportunities: Senior AFC-CCTV Technician (50171)
Req ID 50171 – Posted 16/04/2018 – United Arab Emirates – Dubai – Trades/Technicians/Maintenance – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

AFC/CCTV Senior Technician – Success Profile

Reporting to: AFC Team Leader

Division / Function: Transport/Dubai Metro

Base location: Engineering & Maintenance

Job ID: 40001012

Job family: Operations

Serco Leadership Tier: Team Member

Key purpose

The purpose of this position is to assist Automatic Fare Collection (AFC) Team Leader in providing effective specialist and level 3 above engineering and maintenance services for AFC and Closed Circuit Television (CCTV) systems of Dubai Metro.

Structure and reporting relationship

Position holder will be reporting to the AFC Team Leader

Based on the specific requirement of the role

Key accountabilities

Assist the AFC Team Leader in carrying out specialist and level 3 above of preventive and corrective maintenance activities and modifications on AFC and CCTV systems covering automatic gates, ticket vending machines, ticket office machines, portable checking machines, entry exit terminals, parking payment machines, network devices, electrical panels, central and station server/workstations, indoor-outdoor cameras, enclosures, network video recorders, CCTV decoders in station, depots and car parks
Install, service and reconfigure AFC and CCTV systems located in stations, depots and car parks;
Assist AFC TL when required to perform complex fault analysis, technical investigations and overhauling on site/depot for AFC/CCTV systems;
Carry out corrective and preventive maintenance work with the use of complex hand machine, electrical and electronic tools and reference to technical drawings, schematics, manuals, procedures and work instructions;
When required after proper training and certification work at height to maintain CCTV system using man lift, scissor lift, scaffold boom truck etc.
Perform time sensitive fault diagnostics, functional tests and component replacement (repair in site or inside depot) on the AFC and CCTV systems;
Suggest new ideas for improvement of various AFC and CCTV systems for the enhancement of life span and maintenance.
Produce and maintain accurate maintenance records of AFC/CCTV system and equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the AFC Team Leader and/ or other technical support staff to implement complex systems or new projects;
Ensure the maintenance tools & equipment are in good condition both before and after job activities and are documented in specified checklist as per departmental policies;
Follow the relevant procedures and work instructions to ensure compliance with Serco Dubai Metro requirements;
Perform roles necessary for the management of the safe system of works, including to meet tight maintenance schedules;
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by the AFC Team Leader and other senior AFC maintenance staff;

Essential technical and professional skills, knowledge and qualifications


Minimum 2 years Vocational trade certificate or 3 years Engineering Diploma in Electronics/Computers/Electrical engineering discipline or equivalent

Technical & Professional Skills

Good knowledge of complex tools for electrical/ electronic/ IT services.
Ability to understand the use and calibrate various electronics test equipment and PC for the maintenance of AFC/CCTV system;
Good in writing technical reports, routine business correspondence, prepare method statements and drawings as required;
Able to update daily work progress through simple and detailed reports.
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Should have strong organizational skills, detail oriented, and the ability to handle multiple priorities;
Hold a valid driving license with good driving skill and experience will be added advantage.
Strong technical mind, and ability to grasp the complexity of AFC/CCTV design and functioning;
Must have good eyesight and normal color vision;


Minimum 3 years robust working knowledge in maintaining, installing, reconfiguring IP based CCTV system, Windows/Linux based server/workstation system, AFC machines (station, car park and central system) is required
Prior experience in Windows/LINUX system administration, Routing/switching would be added advantage;
Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
Successfully achieve competency in AFC and CCTV sub systems as per Serco competency Management System.
To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems;
Promote a good SAE and Information Security culture among their peers, subcontractors and third parties;
Lead by example and look at ways to conserve energy, water and resources and minimise the generation of waste through personal performance and raise recommendations on how to improve existing processes on this regard within/outside their departments through their Line Manager, Departmental Safety Meetings and any other appropriate available channels;
Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental;

Safety Critical Competencies

Communicating with Controllers (Operations, Communications or Maintenance).