AFC Technician job (47383) SERCO in Dubai

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AFC Technician – Success Profile

Reporting to: AFC Team Leader

Division / Function: Transport/Dubai Metro

Base location: Engineering & Maintenance/ ATC & Systems

Date: 30-May-2017

Grade: G10

Serco Leadership Tier: Team Member

Key purpose

The purpose of this position is to provide effective engineering and maintenance services covering the Automatic Fare Collection (AFC) and Closed Circuit Television (CCTV) system for Dubai Metro.

Structure and reporting relationship

Position holder will be reporting to either AFC Team Leader or AFC Engineer

Based on the specific requirement of the role

Key accountabilities

Assist the AFC Team Leader in carrying out all level of preventive and corrective maintenance activities on AFC and CCTV systems covering automatic gates, ticket vending machines, ticket office machines, central control, AFC station equipment, Indoor/outdoor IP based CCTV cameras, Video recorders and related components;
Install, service and repair AFC and CCTV system located in stations, depots, car parks and central computer room;
Carry out repair and maintenance work with the use of hand, machine, electrical and electronic tools and reference to technical drawings, schematics, manuals, procedures and work instructions;
Replace faulty AFC/CCTV equipment, handover/take back to the electronics workshop for repair;
Maintain accurate maintenance records of AFC/CCTV system and equipment performance, work accomplished and other information using a computerised maintenance management system;
Assist the AFC Team Leader and/ or other technical support staff to implement complex systems or new projects;
Ensure the maintenance tools and equipment are maintained in good condition both before and after job activities;
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by the AFC Team Leader;

Essential technical and professional skills, knowledge and qualifications


Vocational trade certificate or diploma in electronics, electrical, computers Engineering discipline or equivalent;

Technical & Professional Skills

Ability to use and calibrate various electronic test equipment and PC for the maintenance of automatic fare collection system;
Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organisational skills, detail oriented, and the ability to handle multiple priorities;
Preferably hold a valid UAE driving license with good driving skill and experience.


Preferably minimum 1 year work experience as a qualified electrical, mechanical, electro-mechanical, or electronics technician in maintaining and repairing automatic fare collection system automatic gates, ticket vending machines, ticket office machines, central control and AFC or CCTV system related components, is highly preferable.

Additional / special features of the role

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
To use safety equipment (including PPE) as required and intended and observe that this is also enforced among subcontractors and third parties working in Serco’s controlled premises/systems



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