On-Boarding Administrator wanted at SERCO – Dubai

Serco logo


Serco logo
Serco logo

Key purpose
The HR and On-boarding Administrator is primarily responsible to assist with the efficient and effective HR related administration of the HR Shared Services and on-boarding new joiners. This role will also require regular follow-ups and coordination with internal stakeholders to ensure adherence to governance and control around administration and On-boarding processes.

Structure and reporting relationship
Reporting to the Service Operations Manager
Co-ordinate with recruitment teams and candidates for smooth on-boarding and ensure required approvals and documents are in place before new joiners are on-boarded
Prepare new employee files, ensuring they contain all relevant and required forms and scan all documents uploading them onto the shared drive
Responsible to co-ordinate with E&Y for employee’s tax briefing and ensure employee’s tax liability status is confirmed before joining

Responsible to ensure all the information required from a system perspective is captured, follow up on missing information and send SAP hiring request
Coordinate with travel desk to arrange mobilisation flights and hotel accommodation
Ensure all communications with stakeholders involved in recruitment and on-boarding process is completed in a timely manner
Co-ordinate with PROs and candidates to arrange labour approval and visas as per the UAE labour law
Maintain a tracker for new joiners to ensure required documents are collected within defined timelines and the escalation process is followed regularly to notify recruitment of updates
Coordinates hiring communications for candidates to be offered ensuring candidates receive their contracts and offer letters, complete and send forms and are aware of requirements for visa preparation process
Raise and manage Purchase Order numbers for the HR Shared Services team
Audits and arranges signatures on employee related letters (Salary Certificates, NOC’s etc.), scans and records the soft copies and ensures the hard copies are sent to employees in a timely manner
Assists the HR Shared Services teams with administration based tasks, such as distribution of medical insurance cards, data gathering, data validation, data entry, scanning, printing, expense submission etc.
Responsible for ensuring all relevant and approved HR Shared Services documentation is recorded, tracked and shared with the relevant department for uploading to the Company’s central documentation repository. Therefore, ensuring the most up to date documents are available for use by employees
Work in partnership with HR colleagues to assist in the organization, monitoring and execution of HR Shared Services related administration to enable the provision of a professional service
Develop an effective working relationship with other HR based departments to facilitate efficient processing of multi department dependant tasks
Performance of other administration related duties as directed by the HR Shared Service management


High school qualifications


Minimum of 1-2 years’ experience in HR/Administration field is a must
Middle East experienc preferable
Experience within a Multinational company

Knowledge and Skills

SAP experience is preferred
Experienced PC user familiar with MS Word, MS Excel and MS Outlook
Sufficient typing speed and accuracy
Fluent in written and spoken English
Excellent interpersonal and communication skills and confident in communicating with people across all levels within the company
A mature, proactive and responsible approach to work with initiative and problem solving capability
Ability to work well under pressure and meet deadlines on assigned projects
Excellent attention to detail with the ability to spot possible errors and escalate concerns or queries to the relevant people
Self-starter, with the willingness to learn and the ability to work independently as well as part of a team
Ability to handle confidential information in strict confidence
Ability to work in a fluid, diverse and fast paced work environment
Service focused