AFC Technician wanted at SERCO – Dubai

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Serco logo
Serco logo

Career Opportunities: AFC Technician (53251)
Req ID 53251 – Posted 08/08/2018 – United Arab Emirates – Dubai – Trades/Technicians/Maintenance – Full Time
Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.
Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and – most of all – deliver quality services directly to the public.
Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.
We have expanded significantly since that time across the UAE, Saudi Arabia, Qatar and Iraq. We have been supporting the RTA to operate the Dubai Metro since 2009 and have launched the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2017. We deliver Facility Management services to Hospitals, Universities, Airports, Military Facilities and Commercial Estates in the UAE and large-scale medical facilities in Saudi Arabia. We also deliver staff training and education to selected officers of the Qatar Armed Forces at the Officers’ training institute located at the Ahmed Bin Mohammed Military College in Doha.
Focussing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.

AFC Technician – Success Profile

Reporting to: AFC Team Leader

Division/Function: Transport/Dubai Metro

Base location: Engineering & Maintenance/ ATC & Systems

Key purpose

The purpose of this position is to provide effective engineering and maintenance services covering the Automatic Fare Collection (AFC) system for Dubai Metro.


Structure and reporting relationship

Position holder will be reporting to either AFC Team Leader or AFC Engineer

Based on the specific requirement of the role

Key accountabilities

Assist the AFC Team Leader in carrying out all level of preventive and corrective maintenance activities on AFC systems covering automatic gates, ticket vending machines, ticket office machines, central control and AFC station equipment and related components;
Install, service and repair AFC system located in stations and central computer room;
Carry out repair and maintenance work with the use of hand, machine, electrical and electronic tools and reference to technical drawings, schematics, manuals, procedures and work instructions;
Replace faulty AFC equipment, handover/take back to the electronics workshop for repair;
Maintain accurate maintenance records of automatic fare collection system and equipment performance, work accomplished and other information using a computerized maintenance management system;
Assist the AFC Team Leader and/ or other technical support staff to implement complex systems or new projects;
Ensure the maintenance tools and equipment are maintained in good condition both before and after job activities;
Perform shift and emergency duties when required;
Perform and carry out duties as instructed/ directed by the AFC Team Leader;

Essential technical and professional skills , knowledge and qualifications


Vocational trade certificate or diploma in electrical , mechanical, computers or electronics engineering discipline or equivalent;


Ability to use and calibrate various electronic test equipment and PC for the maintenance of automatic fare collection system;
Ability to write simple technical reports, routine business correspondence, prepare method statements and drawings as required;
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment;
Strong organizational skills, detail oriented, and the ability to handle multiple priorities;
Preferably hold a valid UAE driving license with good driving skill and experience.


Preferably minimum 1 year work experience as a qualified electrical, mechanical, electro-mechanical, or electronics technician in maintaining and repairing automatic fare collection system automatic gates, ticket vending machines, ticket office machines, central control and AFC system related components, is highly preferable.