Waiter/Waitress – All Day Dining – Sheraton Grand Hotel – Dubai

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Job Number 190001T9
Job Category Food and Beverage & Culinary
Location Sheraton Grand Hotel| Dubai| Dubai| United Arab Emirates VIEW ON
MAP
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.

Sheraton Grand Hotel| Dubai| United Arab Emirates.

Located at the forefront of Dubai’s most prominent thoroughfare| the Sheraton
Grand Hotel seamlessly connects to the heart of the booming business district.
Our hotel is just across from the Dubai World Trade Centre and within walking
distance of the Dubai Convention Centre. A short drive will take you to DIFC|
Dubai Mall| or downtown| and Dubai International Airport (DXB) is 10
kilometers away. Standing 53 stories tall| the hotel comprises 474 guest rooms
and suites| as well as 180 one- to three-bedroom serviced apartments. All
accommodations span at least 36 square. Our expansive conference center boasts
meeting rooms with natural illumination and state-of-the-art audiovisual
technology. The Sheraton Grand Hotel also offers a Sheraton Club Lounge that
has extensive services and exciting 31st-floor views.

_POSITION PURPOSE_

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To assist in the service of a quality food & beverage product to customers. To
assist in the development of food & beverage products and services. To answer
guest requests and resolve guest problems.

_ESSENTIAL FUNCTIONS_

– To project a pleasant and positive professional image to all guests at all
times

– Manage cultural needs and expectations of guests

– Upselling and identification of additional revenue opportunities

– Maintain and adhere to billing policies and procedures

– Punctual attendance to each shift

– Maintain positive teamwork spirit at all times

– Accurate and timely delivery of orders to guests

– Assist Assistant Venue Managers in training new team members

– Assistance in overcoming logistic issues in serving a timely food/beverage
product in acceptable quantity| presentation and consistency

– Completion of Progress Training & participation in Progress related
activities

– Support of Departmental objectives

– Ensure wastage is kept to a minimum

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_QUALIFICATION STANDARDS_

– Minimum 1 – 2 year experience in 5 star hotel

– Must be able to read and write to facilitate the communication process

– Requires good communication skills| both verbal and written

– Be aware of Health| Safety & Fire regulations and that they too abide by
their terms

– Maintain high standards of personal hygiene at all times

– Totally embrace the philosophy of guest and customer service and owns the
guests

– Identify yourself with the hotel’s brand and operating philosophy

– Strive to achieve satisfaction and delight of our customers

– Play as a team to achieve common goals

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