A Telephone Operator with Hilton Hotels and Resorts accepts| delivers and
responds to Guest and management messages| enquiries and emergencies and uses
their knowledge of the hotel facilities| services| and the local vicinity to
quickly respond to the customer.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry| Hilton Hotels & Resorts
offers travellers a world of authentic experiences. The brand continues to be
the innovative| forward-thinking global leader of hospitality. With products
and services that meet the needs of tomorrow|s savvy global travellers| we
shape experiences in which every Guest feels cared for| valued| and respected.
If you understand the importance of upholding a brand|s reputation and value
the effort it takes to provide a globally recognized hospitality experience|
you may be just the person we are looking for to work as a Team Member with
Hilton Hotels & Resorts. Because it|s with Hilton Hotels & Resorts where we
promise an exceptional Guest experience every time.
What will I be doing?
As a Telephone Operator| you will accept| deliver and respond to Guest and
management messages| enquiries and emergencies using their knowledge of the
hotel facilities| services| and the local vicinity to quickly respond to the
customer. A Telephone Operator contributes to the first impressions of our
Guests and| therefore| must perform the following tasks to the highest
Achieve positive outcomes from Guest queries in a timely and efficient manner
Accept and deliver all messages correctly and promptly for both Guests and management
Ensure all wake up calls take place at the correct time
Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
Handle emergency calls immediately and relay comprehensive and accurate information| as required
Demonstrate a high level of customer service at all times
Comply with hotel security| fire regulations and all health and safety legislation
Attend appropriate training courses| when required
Demonstrate a knowledge of all hotel services| local attractions and landmarks in the hotel vicinity
Follow company brand standards
Assist other departments| as necessary