Team Leader – Guest Services – Hili Rayhaan by Rotana – Al Ain

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JOB REF: 3901199
JOB DESCRIPTION[
We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.
As a Team Leader – Guest Services you are responsible to provide professional
and customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:
.Extend personal service and attention to all guests- with particular emphasis
on Club Rotana and VIP Guest

.Prepare and coordinate the distribution of guest amenities- welcome letter

and fruit setups for VIPs and long-stay guest

.Maintain an up to date knowledge of the hotel and local services- suppl

information and respond to guest queries and promote inter-hotel sales and in-
house facilities
.Maintain and update guest history profiles through the Opera guest profile
system
.Review and prepare next day`s arrival reports for VIPs and those accorded
special status- ensuring that these are highlighted to the management and
necessary related functions are activated
.Block rooms ensuring allocation- according to guest expectations- utilizing
guest history and communicates with all related departments to create
awareness of any special requirements
.Give courtesy calls and complete the daily call log as per established
guidelines.

We are currently seeking for passionate and dynamic guest focused Front Office
professionals who pride themselves on their ability to deliver extraordinary
levels of customer service and provide creative solutions to our guests.

As a Team Leader – Guest Services you are responsible to provide professional
and customer focused service to our guests- ensuring their stay will become a
memorable experience whereby your role will include key responsibilities such
as:

.Extend personal service and attention to all guests- with particular emphasis
on Club Rotana and VIP Guests
.Prepare and coordinate the distribution of guest amenities- welcome letters
and fruit setups for VIPs and long-stay guests
.Maintain an up to date knowledge of the hotel and local services- supply
information and respond to guest queries and promote inter-hotel sales and in-
house facilities
.Maintain and update guest history profiles through the Opera guest profile
system
.Review and prepare next day`s arrival reports for VIPs and those accorded
special status- ensuring that these are highlighted to the management and
necessary related functions are activated
.Block rooms ensuring allocation- according to guest expectations- utilizing
guest history and communicates with all related departments to create
awareness of any special requirements
.Give courtesy calls and complete the daily call log as per established
guidelines.

Education- Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous
experiences in the Front Office Department within a hotel. You must also have
fluency in both written and spoken English and an immaculate personal
presentation along with the ability to solve problems effectively. Computer
literate and knowledge of Opera will be highly regarded.