Systems Manager| Field Operations – United Arab Emirates – Dubai Area Office – Central Park Towers Level 12


Job Number 19001AD8
Job Category Information Technology
Location Dubai Area Office| Central Park Towers Level 12| Dubai| United
Arab Emirates| United Arab Emirates
Brand Corporate
Schedule Full-time
Relocation? Yes
Position Type Management

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Based out of Dubai| as an Area technology leader| is responsible for all
aspects of the Area’s property-based systems including decisions|
implementations| and support across multiple units and/or-brands. Directly
manages area systems technicians| multi-property systems managers and/or may
provide work direction for property systems technicians. Has accountability
for all hardware| software and communications support for an assigned area or
areas. Coordinates installations| troubleshooting and maintenance efforts with
various technology representatives. Provides leadership in daily support needs
of properties participating in the regional support agreement. Provides 2nd
level support and establishes/participates in appropriate coverage for support
of systems 24 hours a day| 7 days a week. Has working knowledge of the most
sophisticated technology equipment and/or processes.


Education and Experience

BS/BA or equivalent work experience. Additionally| 3-5 years experience in like position or as Dir of iT at a large hotel.

Experience of 3 years or above in an above property role with Marriott International/competitive organiations or as a Dir of IT at a large Marriott Hotel.

Previous experience in Marriott Systems Support.

System-related professional certifications MCSE and/or CCNP.

Property operations experience and demonstrated hospitality management skills

Experienced in network hardware| desktop| peripherals| protocols| communications| operating systems and Marriott internal applications (MARSHA| PMS| NGS| SFA| etc.)


Managing Projects and Policies

Coordinates and implements communications for all new applications/system installations and problem resolution

Supports and assists in PMS global changes| module integration| and standards definitions.

Provides project support for new roll-outs/implementations. May lead a project team.

Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Is authorized to take action to address deficiencies. Determines solutions and implements per Area SOP.

Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.

Position requires managing and participating in a 24x7x 365 (pager/cell phone) coverage or schedule rotations.

Ensures compliance to technology-related vendor contracts.

Provides timely| accurate| and detailed status reports as requested

Ensuring Technology Needs are Met

Evaluates and makes recommendations regarding technology/asset life-cycles. Ensures that necessary properties are properly equipped in terms of PCs| hardware| servers| etc.

Foresees| identifies and resolves system(s)’ performance problems

Certifies software applications for use at Marriott properties

Creates and ensures implementation of disaster recovery and business continuity plans as they relate to technology.

Ensures properties are securing and maintaining technology assets accordance with Marriott International policies and standards.

Possesses advanced knowledge in the areas of data communications| desktop support| and servers/networks. Uses knowledge to solve 2nd level support issues and train/develop junior staff.

Ensures availability of current documentation for cabling| network systems| and applications exist

Reviews networks’ performance and performs design/re-design as needed to meet property needs

Forecasting and Complying with Financial Parameters

Ensures that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Possesses in-depth understanding of the financial dynamics of various property operations (full-service vs. select) and can apply knowledge/judgment to assist management in achieving technology-related goals.

Reviews operating statements; researches and resolves discrepancies in technology charges

Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.

Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.

Building Successful Relationships

Communicates iT standards and best practices

Presents proposals| analyses| projects| cost-models| etc. in a well- written and/or verbally articulate manner.

Is viewed as a credible leader by subordinates| peers| and senior management

Provides exceptional customer service.

Managing and Conducting Human Resource Activities

Has direct management responsibility for Area system managers and technicians. Provides work direction to property–based systems technicians and managers.

Responsible for hiring| training| development| compensation| performance management of direct reports. Additionally| provides input and guidance to property management for their systems managers/technicians (hiring| performance| development needs).

Accountable for coverage models and scheduling of team to ensure adequate Area technology support.