Spa Therapist – Hilton Ras Al Khaimah Resort


A Spa Therapist is responsible for providing professional treatments and
services for guests| including but not limited to body and facial treatments|
massages| home care advice and tour of the facilities. Maintaining safety and
cleanliness and ensuring guest satisfaction regarding all areas of Spa
services in accordance with company standards.
What will I be doing?
As a Spa Therapist| you are responsible for performing the following tasks to
the highest standards:
Attending Hilton Trainings and monthly departmental meetings as required
To ensure high standards of cleanliness in the department
To report any maintenance issues to Front Office Manager
Assist in all areas of the operations as requested by Front Office Manage

To be fully aware of current and future services offered by the hote

To ensure that departmental operation budget is adhered to| maximizing revenues and minimizing expense

Provides efficient guest service from point of arrival to check out. Books| changes and cancels appointments and up sells retai

Accurately schedule all massage reservations| changes| confirms and cancel massage reservations
Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
Accurately explain spa treatment menu and packages to guests
Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
Maintain the quality of service and overall appearance of locker areas| lounge area and restrooms
Ensure proper cleanliness of locker room| lounge| steam/sauna room| prep room and restrooms
Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
Assisting guest and providing personal training session| if necessary
Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
To ensure audio-visual equipment is well maintained and in good condition
To ensure high standards of cleanliness in the department
Provides courteous and efficient guest service from point of arrival through check out
Orient the guests through our Fitness facility| greets guests and provides personal guest service

What are we looking for?

A Spa Therapist serving Hilton Brand hotels and vacations is always working on
behalf of our Guests and working with other Team Members. To successfully fill
this role| you should maintain the attitude| behaviours| skills| and values
that follow:

Ability to read and interpret documents such as safety rules| operating and maintenance instructions and procedure manuals
Experience in hospitality or customer service industry is requires
Ability to read| writes| speak and understand the English language to effectively communicate with guests
Ability to speak effectively in front of groups of customers or employees of organization
Ability to deal with problems involving several concrete variables in standardized situations
At least 1 year experience in the spa or hospitality industry

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Experience in a resort or wellness related field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!