Spa Supervisor – the Waldorf Astoria Dubai International Financial Centre

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JOB DESCRIPTION
 
A Spa Supervisor for the Waldorf Astoria Dubai International Financial Centre
is responsible for managing the spa team and carrying out treatments to
deliver an excellent Guest and Member experience while achieving sales revenue
targets.
What will I be doing?
As a Spa Supervisor for the Waldorf Astoria Dubai International Financial
Centre| you are responsible for managing the spa team and carrying out
treatments to deliver an excellent Guest and Member experience. A Spa
Supervisor will also be required to achieve sales targets and manage customer
feedback. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Manage and carry out procedures| have current knowledge of treatments| and ensure all treatments comply with current legislation and company standard

Ensure client experience is proficient including bookings| payments| and consultation card

Interact and communicate effectively with clients| members| team members| guests| and management tea

Ensure team works to meeting department sales targets and ensure that sales are recorded accuratel

Ensure health| safety and COSHH regulations are complied with and club rules are observed by members| clients and guests
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Comply with hotel security| fire| and health and safety regulations

What are we looking for?

A Spa Supervisor for the Waldorf Astoria Dubai International Financial Centre
is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role| you should maintain the attitude| behaviours|
skills| and values that follow:

Experience working in the spa industry
Relevant qualifications for the role
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Passion for customer service
Relevant qualifications

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalised attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalised attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!