Spa Receptionist – the Waldorf Astoria Dubai International Financial Center – Waldorf Astoria Dubai International Financial Centre

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JOB DESCRIPTION
 
A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is responsible for greeting and assisting guests to deliver an
excellent Guest and Member experience while ensuring the overall experience is
pleasant and their needs are met.
What will I be doing?
As a Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center | you are responsible for greeting and assisting clients to deliver an
excellent Guest and Member experience. A Spa Receptionist will also be
required to manage guest feedback and be an effective sales person.
Specifically| you will be responsible for performing the following tasks to
the highest standards:
Assist guests and clients in an appropriate and timely manne

Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and service

Ensure client experience is proficient including bookings| payments and consultation card

Adhere to cash handling procedure

Interact and communicate effectively with clients| spa members| team members| guests| and management
Up-sell with latest departmental incentives
Report accidents| maintenance issues or other incidents
Ensure compliance with all health and safety regulations

What are we looking for?

A Spa Receptionist for the Waldorf Astoria Dubai International Financial
Center is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviours| skills| and values that follow:

Committed to delivering a high level of customer service
Excellent grooming standards
Fluent English Communication Skills
Excellent attention to detail
High standards of cleanliness
Ability to work in a consistently professional and helpful manner ____~~~~

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous spa experience
Previous receptionist experience
Previous experience within a luxury environment

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the
personalized attention of True Waldorf Service that creates a singular
experience. If you understand the value of personalized attention and know how
to treat even the most extraordinarily different experiences with the same
rich level of customer service| you may just be the person we are looking for!