Server – In Room Dining – JW Marriott Marquis Hotel Dubai – Sheikh Zayed Road


Job Number 19073655
Job Category Food and Beverage & Culinary
Location JW Marriott Marquis Hotel Dubai| Sheikh Zayed Road| Dubai|
United Arab Emirates| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning

Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.

The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.


Greet and serve the guest in accordance with the JW Marriott’s food and
beverage standards. Display aggressive hospitality with both guests and co-
workers. Take pride in all facets of the service to include quality|
appearance| and cleanliness of self and restaurant. Smile is to be a part of
the uniform.


A Full Time position based at JW Marriott Marquis Dubai



Minimum of 2-year experience of a similar position within a five star hotel

Skills and Knowledge

Customer focused

Good communication skills

Good team-player

Minimum lifting 50 lbs.

Ability to verbally communicate effectively with guests and co-workers.

Pushing| pulling| bending| stooping| upward reaching

Exposure to cleaning chemicals

Prolonged periods of standing and/or walking

Be able to sing as part of the restaurant concept

Education or Certification:

High School Diploma or equivalent


The following are specific responsibilities and contributions critical to the
successful performance of the position:

Main Responsibilities:

Follow all JW Marriott policies and procedures

Comply with “clean as you go” policy

Practice safe work habits at all times

Report to work on time and in a neat| clean and pressed uniform including name badge| Daily Basics card| pen| pad| bottle opener| lighter and pieces of cork

Follow self-cashiering procedures

Report problems immediately to a supervisor

Essential Functions:

Set up the restaurant efficiently and accurately| including the tables| bar and anti-pasta/fish counter

Actively participate in daily stand up briefings and taste panels

Ensure knowledge of the Basic of the Day and the Food and Beverage Brand Standards| and ensure these are followed

Handle an assigned station| and leave the floor only after permission from a supervisor

Take and serve guest orders promptly and according to Brand Standards| sequence of service| and sales dialogue

Be aware of any 86 items

Always offer a choice of sparkling or still water

Check back after two bites of the main course

Crumb the table after main course or when necessary

Change the ashtray after two butts and after putting dishes on the table

Offer a refill when a third of the drink is left

Clear empty glasses and dishes as necessary

Serve all beverages in accordance with Brand Standards and Use Records

Answer any guest questions about the menu items| daily specials and beverages| including knowledge of the ingredients| preparation methods and garnishes. Make appropriate suggestions to suit guest needs and proactively up-sell items.

Check food before serving it to the guest to ascertain that appearance| temperature and portions are correct.

Operate the MICROS and Respak system accurately:

Ensure accurate and informative punching of orders

Have any voids or adjustments initialed by a supervisor

Enter and update the Respak system accurately| without adding unnecessary profiles

Ensure the prompt bussing of tables once the guest has departed. Ensure all re-setups of tables are clean| stain free and accurate| with special attention to detail.

Side stations must be clean and organized at all times.

Do all necessary set-up and side work assigned.

Each associate is expected to carry out| within their capabilities| all reasonable requests by management. This may involve working in or moving to another Food & Beverage outlet.


Safety and Security:

Report work related accidents| or other injuries immediately upon occurrence to manager/supervisor.

Follow company and department safety and security policies and procedures to ensure a clean| safe| and secure environment.

Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

Follow company| hotel and department policies and procedures.

Follows Marriott International Hotels Limited Regional Office policies and procedures

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Ensure uniform| nametags| and personal appearance are clean| hygienic| professional and in compliance with company policies and procedures.

Protect company tools| equipment| machines| or other assets in accordance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors and Management.

Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations:

Actively listen and respond positively to guest questions| concerns| and requests using brand or property specific process (e.g.| LEARN| JW Symphony of Service) to resolve issues| delight| and build trust.

Assist other employees to ensure proper coverage and prompt guest service.

Anticipate guests| service needs| including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Address guests| service needs in a professional| positive| and timely manner.

Engage guests in conversation regarding their stay| property services| and area attractions/offerings.

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile| eye contact| and a friendly verbal greeting| using the guest|s name when possible.

Supply guests/residents with directions and information regarding property amenities| services| and hours of operation| and local areas of interest and activities.


Answer telephones using appropriate etiquette including answering the phone within 3 rings| answering with a smile in one|s voice| using the callers| name| transferring calls to appropriate person/department| requesting permission before placing the caller on hold| taking and relaying messages| and allowing the caller to end the call.

Speak to guests and co-workers using clear| appropriate and professional language.

Talk with and listen to other employees to effectively exchange information.

Working with Others

Support all co-workers and treat them with dignity and respect.

Handle sensitive issues with employees and/or guests with tact| respect| diplomacy| and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.

Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement:

Comply with quality assurance expectations and standards| e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks:

Enter and locate work-related information using computers and/or point of sale systems.

Stand| sit| or walk for an extended period of time or for an entire work shift.

Read and visually verify information in a variety of formats (e.g.| small print).

Move| lift| carry| push| pull| and place objects weighing less than or equal to 10 pounds without assistance.