Job Number 19000KKY
Job Category Sales and Marketing
Location JW Marriott Marquis Hotel Dubai| Dubai| United Arab Emirates
Brand Marriott Hotels Resorts /JW Marriott
Position Type Management
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Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed
luxury. Home to the world’s tallest building| the largest shopping mall| the
iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai| it is a
place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the
Marriott portfolio| synonymous with intuitive service and refined taste. The
JW Marriott Marquis Dubai has instantly gained status as one of the region’s
most compelling destinations| offering service and facilities that have been
carefully crafted around the expectations of the world’s most discerning
Comprising two iconic towers| the JW Marriott Marquis Dubai stands elevated
above Dubai’s Business Bay on Sheikh Zayed Road| the heart of one of the most
desirable locations in the city.
The hotel features elegantly conceived accommodation| outstanding event and
business facilities| a collection of 14 stylish bars and restaurants and the
haven of health and relaxation that is Saray Spa and Health Club. A marriage
of rich and colorful cultural inspirations and design finesse makes it a
destination with distinctive character and ambience.
Maximizes revenue through increased bookings across the sales office .
Provides an efficient and effective process to quickly handle customer
enquiries within pre-defined parameters. Communicates booking information to
all relevant departments. Effectively presents and sells all conference and
banqueting products which meet customer needs.
Previous experience within a sales environment
Sales and co-ordination experience with relevant comparable market
Strong administrative and interpersonal skills
Understanding of sales data and its use
Proven record of sales achievement
Keyboard skills and computer input
Skills and Knowledge
Good selling skills and understanding of sales processes; can bring a sale to closure
Possesses excellent telephone sales skills
Good customer development and relationship management skills
Knowledge of all Marriott Lodging products| cultures and brand strategies
Good understanding of need time strategy as developed by Revenue Management
Knowledge of contractual agreements and legal implications
Knowledge of food trends| food and beverage composition and menu planning
Excellent sales skills to upsell products and services
Ability to manage and balance group and local business
Knowledge of group business
Ability to implement successful sales strategies for multiple properties
Knowledge of operations and associated challenges for all brands
Strong decision making skills
Ability to influence others
Good problem-solving skills
Strong communication skills (verbal| listening| writing)
Strong organization skills
Ability to use standard software applications and hotel systems including SFA| Opera| PMS| MARSHA etc.
Good analytical skills
Good negotiation skills
Strong customer and associate relation skills
Ability to develop and maintain relationships e.g.| associates| customers| vendors
Skills and Knowledge
The following are specific responsibilities and contributions critical to the
successful performance of the position:
Convert business through proposal| negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities.
Responds to telephone inquires/ requests for group business in the defined timeline.
Create and maintain accurate customer meeting/event records in Delphi capture feedback and make suggestions for adapting offering.
Suggests positive alternatives through cross-referrals| and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.
Monitor developments| innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
Support other hotel associates on their development of sales awareness and selling skills.
Prepares and maintains accurate account information and profiles in Delphi
Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
Produces contracts| proposals| BEO’s and other related booking documentation.
Ensure strong knowledge of cluster Conference & Events products and selling strategies.
Utilizes selling skills to book all aspects of meeting in one phone call.
Proficiency in meeting room set-ups| A/V| and other support services
Strong knowledge of all hotels in the cluster; selling features| benefits and objectives
Understanding of contract management and legalities.
Maximize revenue by up-selling creative F & B and other event options
Understand need hotels strategy as developed by revenue management
Understand and achievement of team and individual goals
Systems and software knowledge (Opera| Microsoft Office| Internet| Marriott Global Source)
Perceive the wider impact of issues on the immediate business environment
Communicate the vision in the way that generates excitement| enthusiasm and commitment.
Focus on the customer and find ways to meet| exceed their expectations
Build productive relationships with colleagues both internally and externally
Identify and manage the best resources to effectively deliver project plans
Support Director & Assistant Director in planning and prioritizing focus for the EBC and setting the future vision
Display ownership and responsibility of actions and impact across the team
Manages projects as assigned by Leadership team
Manages the high level complex group leads according to set standards| proving conversion ability at the top level