Job Number 18001RKC
Location Le Royal Méridien Beach Resort & Spa, Dubai, UAE
Caracalla, the resort’s Roman themed Spa & Health Club, is the ideal retreat for mind and body.
The pool and beach facilities are quite spectacular and the resort also offers a supervised Kid’s Club with an indoor and outdoor play area offering daily activities.
Key Position Requirement:
Dynamic, self-motivated, energetic, focused, open for challenges, success oriented, go-getter, decision-making abilities and have a yes approach….
As a Senior Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as:
Offer consistently professional, friendly, warm and engaging service.
Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact.
Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner.
Set up the outlet prior to the business hours along with the service team.
Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
Observe the cleanliness and maintenance of the outlet and the entrance area.
Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact.to recommend if a guest requests.
Contribute in setting up the outlets database
Reassure the guests’ satisfaction upon their departure.
Be aware of all menus and ongoing promotions in the outlet by heart in order
Education, Qualifications & Experiences:
You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Senior Hostess in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials. Multiple language ability is considered as additional advantage.
Knowledge & Skills:
The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess understanding of the job, adaptability, teamwork and with outstanding customer service.